in that case! contact customer support
#tech-support
sinful yoke
make sure to include your uid, name, server and make sure to tell them the gems didnt come through after a purchase @paper badge
/techsupport
pale pagodaBOT
paper badge
alright then
sinful yoke
@robust solar you have azur lane in your permissions?
paper badge
thanks for the help
robust solar
Yes i think so
sinful yoke
did you check? 
robust solar
Yes
sinful yoke
can you try all servers just in case?
sinful yoke
you’re in?
sinful yoke
slow elbow
hello, I'm having trouble logging in with my mobile account. I just changed my smartphone and I can't log in to my old account.
median needle
did you bind your account?
slow elbow
i think not
median needle
do you remember what your uid was?
slow elbow
no
median needle
try logging in with twitter and/or facebook.
slow elbow
already tried with both
median needle
ok. do you remember your username and what server you were on?
slow elbow
yes
median needle
ok. send an email to support about the issue and tell them your username and what server you were on.
/techsupport
pale pagodaBOT
slow elbow
ok thanks
iron hull
Can you bind your AL account to a different Twitter account?
median needle
yes. just unbind the current twitter account and rebind it with the new one.
iron hull
Thank you!
oblique cave
Hi, the game charged me twice for the stupid Trade License - I didn't even think that was humanly possible. :/
How would I go about this? I really don't want to get stuck in support hell
median needle
request a refund for the second charge via google play/apple support. if they won't give you a refund email AL support and let them know. (AL support can't give a refund. they'll probably just give you gems for the second purchase)
median needle
/techsupport
pale pagodaBOT
sinful yoke
an email is a shit system? 
oblique cave
Nah, nah - the payment bugging out
sinful yoke
oh
oblique cave
sorry, just frustrated
surreal quail
sinful yoke
spring grotto
Just wait for their actual reply. As stated, they can take anywhere between 1-8 business days
burnt ice
which one is the correct nox download website?
spring grotto
They have their noxofficial.com website
sinful yoke
is bignox
spring grotto
Bignox is it? I've only heard people talk about noxofficial? 
sinful yoke
idk I remember we got on aquan's back for possibly downloading from noxofficial
median needle
yes the official site is bignox,com
acoustic mural
I can't login 
sinful yoke
keen raft
wind portal
Hello
Can anyone help me?
I want to rebind my account to another twitterr account since my got banned
I already tried to Disconnect account but it keep error
Already logged into the new twitter also
median needle
you can't unbind a banned twitter/facebook account. you'll have to email support and have them remove it instead.
/techsupport
pale pagodaBOT
wind portal
Ok thx
wintry solstice
@median needle i have some question,i have bind twitter,but my twitter got block.how to save my account,i have longtime play this game 😭
median needle
you'll have to rebind a new twitter or bind a facebook account, or bind with YAS.
as stated above though you can't unbind a banned twitter/facebook account. you'll have to email support and ask them to remove it instead. the email is in the bot message above.
wind portal
Umm
al.cs@yo-star.com is blocked here .-.
sinful yoke
its an email
wind portal
Mailer daemon said my email are spam..
wind portal
No?
median needle
try using Gmail or yahoo? 
wind portal
Done both
sinful yoke
in game help then
sinful yoke
they can take 1-8 business days to respond
wind portal
Holy shizzle.
wintry solstice
@median needle sorry,what it mean YAS?
sinful yoke
yostar account system
median needle
basically you bind your account to your email.
wintry solstice
so i go to yostar website and register?
median needle
no YAS is an in-game binding system.
median needle
don't worry. just bind it like you would with a twitter or facebook account.
sinful yoke
arent you in your account right now?
wintry solstice
im new start again with facebook account,my twitter got blocked thats why i cant play with my real account
sinful yoke
so you're trying to login to your account?
wintry solstice
yes
sinful yoke
is twitter all you connected to it?
sinful yoke
contact customer support and tell them you cant login because your twitter account is disabled
/techsupport
pale pagodaBOT
sinful yoke
make sure to include your account information
sinful yoke
no that was for a different issue
your issue is that you no longer have access to your account because the bind was banned
dry sequoia
my apologizes, somebody else just got loading with the 4 jumping birds and cant continue playing???
i dont know what happen, but seems like everything is ok now
turbid mural
Is it possible to unbind the yostar account? Or at least change the email?
pale pagodaBOT
turbid mural
Thanks
carmine crypt
frail osprey
Hey, quick question
When I try to vote using ballots in-game, it didn't vote?
Is it just me or anyone else experience that?
nimble zealot
solid imp
😖
swift linden
I was about to ask the same
frail osprey
Waiting for the further info, hoping it was a bug
sinful yoke
frail osprey
Thanks
swift linden
thanks
spare vapor
Just to clarify, we have voting again?
sinful yoke
yes
dusk blade
Uh, i bound a returnee friend to my account thru his but I can't see him on my right side of the banner. I'm recieving points but idk if it's him because i sent the automatic invite on mine. Did we mess up or is this a bug? He has my accid bound to his tho.
@lilac shale it means you need to deploy a number of ships lower/higher than the count indicated
hardy chasm
Google search didnt seem to help (or I'm searching the incorrect terms). Have also restarted, attempted the repair option, cleared cache, not keen on uninstalling and reinstalling. Can anyone please assist? Can exercise and sortie chapter 1; but can't do 2+ or operation
shut meteor
@heady raven
heady raven
I think theres something wrong with my account
as i am facing the problem of crashes when i tried to play using my account on emulators such as nox and Bluestacks. However when i try my alt account it works fine but when on my main it either lag till it crash or wont work at all
my main do still work on phone
i dont have any l2d skin a secretary
tawny folio
I bought the level 50 pack in store with 2000 gems. I wasnt level 50 at the time and was under the impression I'd receive it when I reached 50. Just did yesterday and got nothing?
serene pagoda
hey, can i not bind this game to google play account for cloud saves?
only facebook and twitter... for real?
this is demented
weary lake
Can I please get a list of all permissions given to each role of a guild? e.g.
Master: Rename/edit/disband guild, modify guild declaration and notice, Accept/Decline application, expel member, edit member rank
Officer: ???
Elite: ???
Recruit: ???
Thank you in advance, as this information appears to be literally nowhere online.
outer herald
@weary lake that is kind of a known bug there. Usually stuff like that is mentioned in #bug-reports though
If you're talking about the string of code below each rank that is known
weary lake
no, i'm asking what they're capable of. there is no information on it
outer herald
Officers, are like the leader on accepting recruits, Elites are those that you consider as regular members, and recruits are those who just joined
lilac shale
@dusk blade thanks
spring grotto
You'll need to email support with your account information so they can help you reset it.
/techsupport
pale pagodaBOT
spring grotto
email in case you need it. And as well to keep in mind as per their post in #game-news, they'll be out of office for a few days for holiday observation
noble urchin
Ok thanks 
analog lark
Are we down for maintenance or something? Been loading infinitely on the menu for a good half hour.
spring grotto
No, we're not. Most likely a bad internet connection. Try restarting your device and your network. Or using a different network if possible
analog lark
Nope, won't seem to work. Might just have to leave it and try again later.
thorny cradle
how do I know if someone used my uid in the rally request?
sinful yoke
please read the response in #bug-reports and refrain from double posting 
thorny cradle
I can't find anything about that there
carmine hedge
so, this is a very hypothetical and might-be-stupid question, but half a year ago my phone got formatted and I thought I had my account binded but it turned out to be otherwise, is there any way to retrieve it at this point or am I better off just starting a new one
spring grotto
Do you happen to have your UID from your account?
carmine hedge
I should be able to find it, yeah
carmine hedge
once I find it I'll hit you up
that's what I get for only asking people to send theirs back when I played
carmine hedge
welp, couldn't find it, sadly, so I'd assume it'd be impossible to find even with all the other stuff I know of the account
sorry for bothering you all 
spring grotto
No, it's still possible. If you believe you bound it, try checking your social media accounts app permissions to see if you see Azur Lane under it. If you do, it most likely means you bound. If not though, contact support via email w/ as much account information (such as in game name, server, commander lvl, etc) as possible so they can help recover if need be
/techsupport
pale pagodaBOT
spring grotto
email in case you'll need it
carmine hedge
oh thanks, imma keep that in the backlog
it turned out I had another account registered though and it had Nagato and people told me to rather just keep that one so that's what I shall do
sweet storm
I keep crashing and I can't play....
I win a game I crash
I open a gear box I crash
I equip a gear I crash what I can do?
spring grotto
What kind of device/phone are you using?
sweet storm
IPad air
spring grotto
Do you happen to know which gen it is? Such as Gen 1 perhaps?
spring grotto
Well if you bought it then, then it's a Gen 1 as the Gen 2 wasn't released until 2014
sweet storm
Ok so or I buy a new one or nothing?
spring grotto
Well if it's a Gen 1, the issue is due to RAM limitations. The Gen 1 only has 1GB of RAM and AL requires at least 2GB or more to run without consistent crashes. And unfortunately there really is no fix for it besides upgrading or using another device (such as a spare phone or PC emulator)
sweet storm
Sad azur lane player noises*
summer grotto
Is some player here having the issue where the Dorm Set is missing from thr Dorm Shop?
cunning cargo
Has anyone ever run into this issue that I have? I had my phone reset but I was able to download AL again but it had the cloud symbol on the AppStore. I log into my account and joined the same server I was on; I used the Yostar account on the main screen to bind my account but my level was reset to 1, back to chapter 1, and all my ships are gone except I have Laffey and Amazon.
Is there a way to reverse this so that I can get all my progress back?
sinful yoke
please contact customer support
and next time please bind in the settings
title screen is meant for logging in
/techsupport
pale pagodaBOT
cunning cargo
I did bind in settings menu as well
cunning cargo
Yeah as well as FB
sinful yoke
can you login then with the FB?
cunning cargo
Under the settings? It’s telling me to bind my account again. I had this issue before but I was able to just login again and I had all my stuff. I don’t know why this is different than before
spring grotto
To retrieve your account, you need to log in w/ FB on the title screen
Then AFTER you log in w/ Facebook, you need to choose the server that you previously played on as accounts stay on the server that they're created on
cunning cargo
Oh
analog lark
Is there a fix for "Failed to update [5]" yet, because my game still wouldn't load and I thought I'd try to reinstall the updates but now I can't do that either.
I don't have WiFi or enough mobile data for a full uninstall and reinstall of the game. Why does this game keep fucking doing this to me only on my phone.
spring grotto
Update Error 5. You're using an SD card correct?
analog lark
No, it's on my phone's internal memory.
I already know that it doesn't run from an SD card, most things don't.
spring grotto
Gotcha. Well Error 5 has something to do w/ the installation and files of the game. But we've only ever seen it come from SD cards. Not sure what could be causing it for you if you're sure it's fully installed on the internal 
analog lark
Cool, guess I'm locked out until after this fucking event ends.
spring grotto
Well I'd suggest try some simple steps such as restarting your device, clearing the game's cache, etc if you haven't already. If you have, I'd say perhaps try opening up log mode in the game when you get that error and create a ticket w/ support via email to see if they can offer some more insight to the error
/logmode
pale pagodaBOT
bleak shoal
I have the same error "Failed to update [5]". I am trying now to reinstall the game, but now I have a different problem. Playstore is downloading the APK up to 95% and then switches to "Waiting for WLAN". Funny fact is that i can play a music stream at the same time without any problems or dropuots.
Tried this now 5 or six times and on my Tablets the game is running without problems
quartz crystal
Btw are there any azur lane stability issues for iOS 13?
Cuz some of my apps recommended not to update to iOS 13 because they were facing stability issues
spring grotto
Haven't heard anything bad about the upgrade for AL but doesn't necessarily guarantee it's fine
And I'm still running on 12 so I can't vouch for it myself
carmine hedge
Hey how does the UID thing work
Like do I just give up my account or what?
@spring grotto any idea?
I wanna make sure i dont loose my account before I do it
spring grotto
Are you just wondering how to bind your account? Or where to find your UID?
sinful yoke
thats a better question for #gameplay-help
desert bloom
I purchased gems on my account but did not received it. Can anybody help me?
spring grotto
You'll need to email support with your account information along with a purchase receipt and theyll manually get it fixed for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it. And as well, please do keep in mind that they're out of the office for holiday observation until the 16th
desert bloom
Ok thanks
Will I received an answer soon or will I have to wait until they’re back in office on the 16th
spring grotto
Until they're back in the office. The staff is out so they're not able to resolve the issue for you until they get back
desert bloom
Alright, thanks
vestal fox
is only my game stucked at "checking for updates" loading screen ? Or someone else have similar issue ?
sinful yoke
is your account bound?
vestal fox
yes,to facebook,suddenly game disconnected and i cant reconnect,but can be also my crappy mobile internet
sinful yoke
it is corrupted files
most likely due to the “crappy mobile internet”
its always best to download with a stable wifi connection or else data corruption may occur
are you able to reinstall the game?
vestal fox
not right now,since i dont have access to wifi,will do it tommorow if issue will keep occuring
sinful yoke
wheat gyro
I bought the trade pass and was charged for it. Didn’t get the pass or the 500 gems. 😦 can someone please help me. I want to try an build some pasta ships.
Sent an email 24 hours ago, havnt heard anything back 😦 frustrating
spring grotto
They can take anywhere between 1-8 business days to respond (and as well, they out of office till the 16th in holiday observation)
wheat gyro
That’s annoying af.
wintry solstice
jump to 16th please 
i cant waiting,i want playyyy AL!!!
zealous basin
Hi. I need assistance recovering a lost account that I didnt bind to fb.
spring grotto
Did you have it bound to any bind option? There was Facebook, Twitter, or Yostar
steel atlas
does anyone know if using NoxPlaying to play azurlane will screw up any login issues if you play on a phone as well?
sinful yoke
no issues you just cannot play at the same exact time
keen raft
median ledge
I know this question isn't really a technical issue but is it against the rules to play on a friend's account?
median needle
nope. not sure why that'd be a rule but you're fine.
median ledge
Okay
I just want to make 100% sure with someone who's well aware with all the rules out there
median needle
ya the only things you can't do are that mod your game, and hack/cheat.
median ledge
Alright, thanks 
carmine hedge
hey, how do we get the deploy 12 ships thing on the event, ive deployed 12 and fewer but it doesnt give me the achievement
misty crow
subs count to the 12
honest ferry
I want to ask
you can get 2x times tickets from one clear of the map?
for the support points
spring grotto
The certificates? No, ideally you can get only one per run at most. And if you're simply asking if it's possible, that's more of a question for #gameplay-help
honest ferry
I mean I just got it twice
so I clear the map
and it said I can get support point by playing that mini games of switching where the ship girls are facing
so after clearing once
it come out again
and I clear it twice
misty crow
spring grotto
Well if you truly got the capcha mini-game twice in a row (and not just the pop telling you that you got a certificate b/c the pop up for your original one stays up till you beat its mini-game), please try getting it recorded the next time and report it in #bug-reports
honest ferry
I do not know how to record it but is screen shoot okay?
spring grotto
It'd be a bit harder to see the step-by-step but yeah that should be fine 
carmine hedge
hey does anyknow know what does trade license do?
spring grotto
It gives you 500 gems outright and then every day for 30 days, you get resources (such as oil and gold)
spring grotto
That's odd Try restarting your phone and as well as clearing your game's cache if restarting the game doesn't fix it
soft scaffold
ok...
spring grotto
If all of those options fail though, you might need to reinstall (if you have your account bound) as it could be corrupted files
carmine hedge
anyone have room. wanna join a guild
spring grotto
That's for #friend-and-guild-id
chrome light
i have question. i accidently bought 1.09€ gem pack. i asked for refunds and i get them back soon but i wonder when my 60 gems is gonna disappear. i dont want to use them bc it would be like cheating
question is when they gonna be gone
spring grotto
Well if you requested the refund even though you got the gems, you'll need to contact Azur Lane support via email so they can manually correct it on their end (the gems won't simply disappear b/c the purchase was successful on their end)
/techsupport
pale pagodaBOT
spring grotto
email in case you need it. And please be sure to include your account information and a purchase receipt
chrome light
so i say my azur lane id too
spring grotto
Yes
chrome light
thanks, i dont want my account disappear and i feel bad if i got to keep them for free
spring grotto
No problem. Just don't spend the gems and explain the situation to them
chrome light
i havent spend any yet so it shouldnt be a problem
anyway, thanks. i go say the situation to them
sinful yoke
nice
spring grotto
Good to hear
chrome light
do i send screenshot of order number, account and refund number
spring grotto
Yepp, that would work well
chrome light
my refund email was sent in finnish so it might be troublesome
i am from Finland so i thought i ask it from you
spring grotto
As long as it has the order number and refund number that should be fine I'd imagine
chrome light
i write them too just in case
calm flame
I was charged for gems but recieved no gems. What can I even do to fix that/get them? I emailed but its been 3 days with no response beyond the initial auto-reply
spring grotto
Well initially they can take anywhere between 1-8 business days to respond to inquires. And as well, they're out of the office for holiday observation until Monday
chrome light
email sent. thank you
calm flame
Guess I'll keep waiting then, seems shockingly long though in this day and age for a monetary issue. Maybe I'll just have bank charge it back or something and try again
calm flame
I mean, the banks are open so that'd solve that
sinful yoke
with that being said, its mainly just a grace period before people start sending multiple emails asking for an update
buoyant lantern
Are you supposed to get ballot points for clearing world C?
spring grotto
If you get a certificate from the completing the map. It's RNG if you get one or not
buoyant lantern
why is it RNG?
I just cleared C1 and didn't get any
yesterday I got like 550 points a clear
spring grotto
Random number generator. Basically it's chance if you get one or not
it's not guaranteed to get one from each map clear
spring grotto
Nope, it was always up to chance. We confirmed it w/ the team
buoyant lantern
alright, thank you!
frozen ravine
Hello,something strange happen to me i have touch accidentally the oil reserve in the top of the screen and the game have automatically confirm a oil purchase I lost 50 gem is it possible to recover it since i never confirm anything?
zinc tinsel
There is some untranslated text present in enemy names on Map B1 and possibly others
spring grotto
@frozen ravine There is definitely a confirmation screen for those so most likely you just clicked too fast through it if you think you didn't get one. As there is a screen for it, I'm quite sure support won't refund it. You could try emailing them but it's doubtful
@zinc tinsel It's a known bug #known-bugs and as well for future future reference, bugs such as that should be posted in #bug-reports
@paper swift It's a known issue. A restart should ideally fix it
zinc tinsel
Fair enough
paper swift
ok, well i love this game so small bugs liek this don't bother me. just wanted to report them
frozen ravine
Yeah I know you have a confirm message but it's was so quick I only touch my screen 1 time , no one is enough stupid to buy oil with gem since u can never be out of oil
I have no idea how the game has a record 3 touch in a row when I only do 1 accidentally and 1 for closing the pop-up
odd zinc
Help
I'm stuck the moment I entered D1
I can move the map but I can't move the fleets and I can't click anything here (Switch, Retreat or any other button)
I tried restarting the game but the moment I click on the "Anchor Aweigh" button I'm back here and stuck again
silent basin
Every time i tried to start a battle it just get stuck there
carmine hedge
How do I get Trento, I’ve 3 starred all A and C maps
spring grotto
@odd zinc Try restarting your phone and clearing the cache. If those don't work, try a file repair from the settings menu in game to see if that detects anything
@silent basin Same as above ^
@carmine hedge You have to 3 star all A or C maps as well as 3 star all B or D maps
silent basin
ok lets see
glass urchin
Hey, i some how lost my account and want to get it back. Is there any way of doing so?
spring grotto
Did you have it bound to FB, Twitter, or Yostar?
spring grotto
Good to hear and no problem at all
spring grotto
mental girder
Ahh alrighty, my apologies
heady relic
hey guys, I've noticed that I randomly get the voting points from completing a node twice
it's not consistent enough for me to screenshot but thought it should be mentioned
odd zinc
@spring grotto
Thanks
glass urchin
yeah i had it bound to either facebook and twitter but i tried using them and it didnt work. I had to restart
spring grotto
Did you log in w/ your bind option on the title screen?
outer solar
I think my games fucked
Anytime i try to access anything related to my dock it doesnt load
sinful yoke
have you tried restarting the app?
outer solar
Multiple times
sinful yoke
sometimes l2d skins cause issues related to even seeing them
you dont know live 2d? you probably dont then 
its animated
sinful yoke
I see
outer solar
Also it says something about mission config 3 times everytime i start up the game
outer solar
Workin on it
outer solar
Oh ill try it
sinful yoke
its located in settings, next to audio
outer solar
Alrighty
Alrighty well i cant even get past login screen
Ultra fucked
Imma assume uninstall reinstall at this point
crimson cedar
i clear the maps b1 and b2 and not apear the history help
spring grotto
It's currently a bug w/ the cutscenes. No known fix as of right now
crimson cedar
thanks i will wait for fix issues
sinful yoke
@outer solar sorry for the late response, just making sure you were before you reinstalled
violet agate
How do i take pictures of the numbers so it won’t happen again
median needle
median needle
oh a screenshot.
it's different depending on the type of phone you have so you're gonna have to google "how to take a screenshot with (phone type here)"
astral flame
why not translated?
median needle
that's a bug not a tech issue. #bug-reports
astral flame
sry
jolly sapphire
Hey, so I cleared app data and tried logging in with my Twitter account bc it kept crashing. However, it asked me to authenticate again so I did and then the tutorial came up. I think it overwrote my account that was bounded to my Twitter...somehow.
Any advice? I'm trying to install on an emulator to see if it really did overwrite my old account that was bounded to my Twitter. I'm hoping that this new tutorial account isn't tied to my Twitter now instead of my old one
median needle
are you choosing the correct server?
jolly sapphire
Ah, that's a good point. I read that earlier here and forgot to try it. I'll do so now
Hey oh, that did it. Much appreciated
Also worth mentioning to others using the Find function here...but if you're having problems with the Twitter button constantly crashing when trying to login with it, I just reinstalled the game and it worked. So try that (as painful as it is) and remember to choose the right server 
balmy sand
Is there a bug with Torento?
sinful yoke
depends whats the bug
balmy sand
3 starred all C maps and all D maps but says "ongoing" on Torento
sinful yoke
theres a bug that users cannot claim her, but specifically there is no bug with herself
balmy sand
Yeah that thing
balmy sand
Ok
thin fable
am having a "Hash [L2d] file check failed", can't even get into the game because it resets at "checking for updates"
balmy sand
Sorry for bothering you
sinful yoke
@thin fable is your account bound?
sinful yoke
ok that should be good then
make sure to reinstall with wifi and you should be in the clear
sinful yoke
no problem!
thin fable
fail to update file at the same file
tried to quit app and restart, not working
pls help
sinful yoke
thin fable
sinful yoke
can you try reinstalling again and make sure to scan all possible azur lane files still in your phone are deleted before downloading?
fresh pelican
i think my game broke
fresh pelican
it did it seems thanks
steady rapids
solid imp
wow, it's literally a smoke screen.
sinful yoke
spring grotto
According to other players though, if you do wanna go ahead and get her, you can try doing map B. Some players were saying that 3* it unlocked her for them
But I personally can't vouch for it
river sun
ok i will try it, ty
dry relic
Has anyone else not gotten cutscenes for starting B1 and beyond?
spring grotto
Yeah, it's a known bug right now
dry relic
Okay
lucid yew
Excuse me if i'm interupting. I've bought a 4.99$ pack gem, but the gems didn't double
Here's my payment history
My UID
sinful yoke
why dont I see the 4.99 pack on your screenshot?
lucid yew
Ah sorry
sinful yoke
how many gems did you have before?
lucid yew
39 gems
sinful yoke
the gem pack is 300 gems with an extra 300
you have 639 gems so you did receive them
lucid yew
I thought it's 600 with extra 600 gems
sinful yoke
that would be the $9.99 pack
lucid yew
Damn, my mistake. I don't read carefully and buy the wrong pack. Sorry for disturbing you guys
sinful yoke
novel ravine
I have limit broken illustrious but when I do b2 it doesn't give me mission progress
spring grotto
Do you have her in the boss killing fleet?
novel ravine
Oh does she need to be
spring grotto
Yepp, for the mission to count
snow trench
How do i re acquire my old account from a different phone
sinful yoke
did you bind your account?
stray portal
hi small question, i didnt do any hard maps now after 12 but for some reason i dont have any attempt left, is that a bug or something or did i do something bad ?
also i dont have the x3 on the events maps too
misty crow
restart the game
stray portal
aaah there its ok now n.n i thought it was something else but should ve tried restarting before bothering you guys sorry
silver bloom
How to reset this?
silver bloom
I have relogged and commission isn't reseted.
silver bloom
Too bad.
snow trench
I guess I didn't mind my account
sinful yoke
do you have your User ID?
snow trench
Nova, on Avrora
sinful yoke
it is a string of numbers
snow trench
Then no i dont
sinful yoke
you are sure you did not bind the account to twitter/facebook or yostar?
snow trench
I check my yostar, and it wnst that, but i will recheck my facebook, and twitter
Ok, i have my account back. I guess i bound it to my twitter account. Thanks for the help
sinful yoke
ebon plank
how to unlock the start B1 cutscene from the archive?
sinful yoke
currently it is bugged to be locked
ebon plank
oof ok ty
heavy spire
Why i dont get the begin b1 or d1 cutscene
elder saffron
Tips fedora Thanks
wispy walrus
Is it a known bug that non-event hard mode runs aren't replenishing after 24 hours?
wispy walrus
Let me try to restart my phone. There have been a few days this week where my hard mode runs haven't replenished with the daily reset.
There they are. Thank you. 
carmine hedge
Do i download azur lane EN server apk through qoo app or some other site
I don't know which apk site I should choose
misty crow
download it thru the play/app store
misty crow
then you'll need to use qooapp yeah
misty crow
yes ofc
misty crow
check the channel you're in
quartz jay
Does anyone know an email or something I can use to contact the devs about account problems other than the in-game help chat
Or is it normally super long response times
sinful yoke
theyre on holiday
quartz jay
Ah OK for how long?
carmine knot
Hello, I lost my account, can you help me?
pale pagodaBOT
misty crow
@carmine knot ^
carmine knot
@misty crow If I don’t remember my UID
misty crow
then just send without it
carmine knot
ok
quartz jay
Ahk thanks
chrome light
i sent email yesterday to devs to take my 60 gems because i earlier accidently bought 1.09€ pack. google gives me my refunds but i am waiting them to take my gems
dont want to cheat or get account deleted
i sent my AL id, purchase numbers and screen shot of google's email when they accepted refunds
teal wharf
They'll get around to it, they can take 8-10 business days to respond
teal wharf
Known issue, many enemies are this way
echo flower
alright
carmine hedge
good morning, can someone please help me, its about my account i lost my main party and i really try to talk with the game staff but they never answer...
tawdry arrow
Is it me or enemy humanoid tend to stop moving when they doin shooting animation
exotic cypress
I got to 3 star d and c and i can't get trento
maiden loom
um is the new italian furniture set released for EN? caz I can't access any of them
exotic cypress
I think the forniture goes out tomorrow
maiden loom
o i see
spring grotto
@tawdry arrow Known issue
@exotic cypress It's a bug currently w/ "D". Many players have been saying that if you 3* "B" though, you can get her. But I personally can't vouch for it
supple gust
Can someone answer my question?
spring grotto
Your issue is that you "can" or "can't" unbind your FB account? Your original message said "can" so I just wanna make sure
deft hamlet
Had this bug a few hours ago for most of the event battles.
Got "fixed" after restarting the game though
spring grotto
@deft hamlet Known issue
@digital spear It's a bug currently w/ "D". Many players have been saying that if you 3* "B" though, you can get her. But I personally can't vouch for it
deft hamlet
Aight. Sorry to bother
spring grotto
No worries
digital spear
Alright
outer herald
Did you 3* map A or C?
spring grotto
They had a screenshot of their C map, Wolfie 
digital spear
No, just hard
outer herald
So I guess it's just A and B for getting her then for now at least
spring grotto
It actually seems to be tied just to "D". I'm pretty sure someone said they had "C" and "B" and it counted
but again, I haven't tried personally so I'm just going based off hearsay
outer herald
Well B/D is having issues of not unlocking certain story parts too apparently. I mean that might be why it isn't working on the hard maps, but it's just a wild guess for now
But doing A and B 3* does work though since I did try it that way
digital spear
Our Guild member was only normal and got it, the problem is those who have passed only hard
outer herald
@river sun try clearing it 3* on A and B for now
silver bloom
How to get it? I have got 3 star rank in C and D map.
spring grotto
Read above your message regarding Trento
river sun
I clean A and B
outer herald
With 3* on it?
spring grotto
And you 3* them all? Can you screenshot it?
silver bloom
outer herald
Try clearing B 3* to see if that will unlock it
spring grotto
Oh, the screenshots were meant more for the other user. C/D don't unlock her currently due to a bug. As stated, B should ideally unlock her per other users
livid current
If i forgot my secondary password, what can i do?
spring grotto
You'll need to contact support via email w/ your account information so they can manually get it reset for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
livid current
Thnx :)
strange citrus
I can't unlock the scenes for starting second part of the event stages
I start doing them but don't get the cutscenes
spring grotto
It's currently a known bug. No fix for it as of right now
strange citrus
smh
floral flame
Any reason why I frequently getting disconnected from the game, or why sometimes when I try to reconnect it says I'm logged in elsewhere?
spring grotto
Those are both a connection issue 99% of the time. If it's really consistent, try restarting your device and/or network as well as trying a different network connection if possible
floral flame
Ah dammit. Tried all those. I'm really not looking forward to installing this on PC. The network connection can't be an issue because nothing else disconnects, just this game.
vast shell
Is it possible to gift a skin to other account or player?
cursive onyx
no you cant gift anything
vast shell
Thank you.Obviously , I know the answer but I'm insisted
cursive onyx
pastel sky
Dumb question is anyone else getting this when they play
cursive onyx
you mean that its not translated?
pastel sky
Some ships are and others are not
cursive onyx
yeah its a known issue
cursive onyx
np
gleaming ingot
When I try to add Zara and Formidable to dorm I get an error that says Invalid input or something
nvm it worked after having to wait a while for whatever reason..
restarting the game didn't help even so not sure what fixed
proper grove
Is there a way to recover an account through transaction history? I had it bound to a twitter account but cannot remember which : (
sinful yoke
can you check all your twitters apps and permissions and look for azur lane
account recovery is for lost accounts
not bound accounts
proper grove
I'm checking now but it was an old twitter account
is there a way to do this with an app store receipt?
proper grove
i have my ingame id
sinful yoke
not your name but your user id, it is a string of numbers
proper grove
unfortunately not
well ill go try dig around a bit more hopefully something comes up
median needle
if you can't find anything just try to brute force it by using all your known twitter accounts. make sure you choose the same server you were on as well.
proper grove
yea im trying that now
sinful yoke
you could always just look at your apps and permissions
median needle
that works too but either way he'd have to login to all his twitter accounts to check.
fluid pulsar
sinful yoke
that one is also a known bug
sinful yoke
I’d like to know your problem 
coral bramble
littorio doesn’t have a voice
coral bramble
Oh
proper grove
well i managed to brute force it
coral bramble
How
sinful yoke
glad you’re back in @proper grove
proper grove
thx 😄
sinful yoke
make sure to remember your twitter for next time haha
coral bramble
Do I need to reset the app?
proper grove
yea gonna bind it now
sinful yoke
@coral bramble she does not have a voice
coral bramble
Okay thx kawaakari
simple bobcat
Shouldn't Trento unlock after 3-starring C1 to D3?
I have all the levels at 3 starts and it is still marked as 'ongoing'
spring grotto
There is currently a bug w/ the D maps not counting. If you wanna go for her right now, B maps should ideally count for it. But aside from that, the only option is to wait for it to be fixed
rancid oyster
echo thunder
Got a question about the current Event memories. I completed and 3 starred B2/B3, but the memories never played/are locked in the Archive. Has this already been reported by others?
sinful yoke
#known-bugs it indeed has
echo thunder
Thank you for the reply
terse light
I’ve done this 3 times already, this is for the 12.99 pack of gems
warm shuttle
I bought $20 worth of gems and didn’t receive them. I sent the support team a email and they never responded, what should I do?
sinful yoke
when did you send an email?
warm shuttle
2 days ago
sinful yoke
they are on holiday
warm shuttle
Oh, didn’t know that.
sinful yoke
they posted it on twitter
warm shuttle
When do they get back?
sinful yoke
and they do take usually more than 1 business day to reply, 2 days ago it was saturday in china
terse light
sinful yoke
on the 16th
terse light
Yep
warm shuttle
I have that too, except I got charged 2 times and it only gave me one. And then I didn’t even get the gems from that.
sinful yoke
it may be faster to get a refund instead of wait for them to apply the gems, can you contact itunes and request a refund? @terse light
generally for double charges, you want to contact google/apple for a refund
warm shuttle
Ok
sinful yoke
as the process for refunding through customer support is longer
terse light
Okay so I think I know what’s the problem
I told my mom (she made it for where my family has to do “ask to buy” after my little sister went a on a buying spree) and she turned ask to buy off, which when I went to buy it now, it went through.
I still don’t have the other three purchases so uh
@sinful yoke
sinful yoke
still contact apple for a refund
warm shuttle
When I go to get a refund I can’t. The way Apple wants you to do it can’t be done because it is a pending purchase.
Nevermind, figured out a different way to do it.
little gazelle
I 3 stared all the A and all the D maps but didn't get Trento. Am I doing something wrong.
median needle
no for some reason it's bugged. 3* the B maps and you should get her.
little gazelle
ALright
lucid vector
Hi, I don't know if already reported but the memorys of the event for B or D maps don't appear
And i already make the 3 stars
spring grotto
It's a current bug. Its known though. And as well just for future reference, bugs should be posted in #bug-reports
lucid vector
Tnx
fossil sable
How can I recover my account? Do I msg someone in this discord because when I email azur lane they don’t reply.
sinful yoke
when did you send an email
fossil sable
9:48 am
sinful yoke
yeah so I dont know when that is
but assuming thats in the last few hours
they take around 1-8 business days to respond
and theyre also on holiday as they announced
did you not bind your account?
fossil sable
Nope I was an idiot
winter ermine
So, what's a good way to get account specific bugs sorted out? By that, I mean what details do I put to help them understand the problem better
sinful yoke
logs
carmine hedge
I downloaded Azur lane EN apk and I'm wondering if apk's get the same hotfix updates here like the official account or if I have to constantly redownload from qooapp for those mini hotfix updates
spring grotto
Nah. Hotfixes are released internal on the server and don't require an apk update so you won't have to worry about such constant updating from QooApp. Full apk updates are actually quite rare for AL
spring grotto
Please email support with your account information along w/ your purchase receipt and they'll manually get it fixed for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
torpid mountain
Just as a random question, is there a potential reason to not get the Nightly Commissions, some sort of conditions that have to be met? My understanding is that they always show up at the same time every night (8pm PDT/11pm EST) because they're synched to the Server. But for me, they only show up twice a week at best, regardless of if I sign into the game just before then, just after, or have been playing all day. They still don't appear after doing a restart on either emulator or mobile.
So to that extent, is there a reason why I might not get them, or is this something I should email customer service/support about to try and get resolved? I'm bringing this up today because it happened again tonight and I have a screenshot to support this. I understand they're out for the time being because of the holiday.
Please ping me when replying 
median needle
afaik it's random when it happens. you could be online or off and for some reason miss the night commissions. also afaik there's no known cause for missing them nor is there a fix for this. if you miss them then you've missed them for the whole night and have to wait until the next night to see if you got them.
dusk flower
@fossil sable have you atleast copied your UID though?
It would be much easier for them to recover if you did.
haughty swallow
Is there a reason why the B1/2/3 start cutscenes aren't being recorded in the Memento/Memories files in-game?
Cutscenes #14/17/19 are completely locked despite having progressed futher and unlocked other cutscenes since then.
spring grotto
It's currently a known bug w/ the cutscenes
There's no known fix that we've found as of yet
haughty swallow
Ah, that's good to know it's just a bug and I appreciate your quick response in the matter. This particular event has me completely captivated with its story and was insuring the cutscenes were being properly catalogged from my end. If it's just a bug, I'm sure it'll be plugged in sooner or later.
proper cairn
Hi, I have earned 3-stars on all hard mode stages but I was still not awarded with Trento
misty crow
known bug with D maps not counting
proper cairn
I see. Glad that the bug is already addressed @misty crow
Thanks for letting me know
misty crow
runic furnace
So I haven't played the game for a few months, and tried to relaunch the game today, only to get sent through the prologue. I closed it and tried to log in through facebook, which i connected with my account, only for it to send me to the prologue again, and treat me like a new player.
median needle
make sure you choosing the right server. the game defaults to the newest one upon install.
runic furnace
Oof. I didn't think of that. Thanks, I got my profile back
carmine hedge
Helllooo may I ask where I can find the Canal on the Sargendian Furniture Set
It's no there neither the port or the boat
Nor*
torpid mountain
City Canal is in the "Furniture" tab of the shop, purchasable for 
150
lean cedar
Anyone else having this problem with their cats?
nvm fixed it by putting them back on the other fleet i had
proud terrace
Why does my canal still have a barcode 😂
indigo moon
known bug 😉
sinful yoke
it is known
past hawk
i cant get trento when i cleared map c and d with 3 star, can anyone help me
autumn mason
sinful yoke
clearing c and d is currently bugged and will not reward her
@autumn mason #known-bugs
granite walrus
The search function may be capital sensitive, remove all filters and sort by the "Slice of Sardegna" theme only.
granite walrus
Try restarting the game 
honest ferry
found it after restarting the game
granite walrus
honest ferry
thanks for the help
carmine hedge
SO for some reason i haven't unlocked the Start b1-b3 chapters in memories. Yet.. i've completed through b3
more say i've completed everything.
granite walrus
It's a known bug, already submitted IIRC.
urban garnet
Anyone having an "infinite" loading screen? Or is it just me
granite walrus
Try to restart the game, if that doesn't fixes it restart the device
coral crest
Hi, I can’t remember or find out how I logged into my game account, I tried through 2 accounts of twitter, tried through the account yo-star, but all to no avail. I know my commander name, ship what i have and how many gems I had.Can I somehow restore access to it?
fleet ravine
Hello, my problem is somewhat similar to Freyka's, yesterday something happened which caused me to lose a lot of stuff in my phone including Azur Lane as a whole, when entering the game again I realized I no longer have any way to log into the Twitter account which I bound to my save, I've already made a new Twitter and save for this, is there any way that save can be transferred to this new account?
pale pagodaBOT
cursive onyx
@fleet ravine for you too, email them with all account info and that you want it to be restored
urban garnet
Hmm.. I tried waiting and restarting but the loading screen issue is still there🤔
cursive onyx
try restarting your device and if its still not working try it with a VPN
coral crest
Does their mail work on weekends? and how much can you wait for an answer?
cursive onyx
they arent in the office on weekends
and they usually need 5-8 buissnes days to respond
urban garnet
I've tried restarting adn vpn, it's still stuck on the loading screen 🤔
urban garnet
Oh well.., guess I have to redo, thank you for the help by the way.
topaz stone
I am having a problem where some of the cutscenes are not unlocking for some reason. The scenes in question are the ones you get when you start B1, B2, and B3, does anyone know how to fix this?
cursive onyx
its a known issue and theres no fix for it yet
topaz stone
Oh, ok
fast scarab
New bug? Ive alr completed B1 B2 and B3...
cursive onyx
as i said its known and theres no fix for it yet
fast scarab
Oof sry i just flick all the way down and send an issue.
Aight new problem which i just found out:
cursive onyx
no problem its important that you report
spring grotto
For the Juno one, please email support with your account information and the juno screenshots as they'll need to manually unlock that one for your account
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
left edge
Hello can i ask something about new river furniture. When i place it, suddenly got something like artifac. Its bug? or maybe i put wrong place?
spring grotto
It's a known bug w/ it right now
left edge
Here the screen shoot
fast scarab
Man problems after problems
spring grotto
It's a type of loading issue. A restart will fix it for now though
fast scarab
Okie
coral crest
if my twitter to which the game accounts are linked will be banned what will happen to my game account?
cursive onyx
you'll have to rebind a new twitter or bind a facebook account, or bind with yostar.
You can't unbind a banned twitter or facebook account, you'll have to email support and ask them to remove it instead
wintry solstice
@coral crest i think our problem is same
coral crest
that is, my game account is not wiped? if I was banned on twitter?
wintry solstice
im still waiting reply from them via email
hollow copper
@spring grotto Hello to you I write you this message to inform you that I have not received any response by mail from your support may I have explanation thank you in advance
spring grotto
They can take 1-8 business days to respond and they're on holiday right now
wintry solstice
@coral crest yeah,my twitter got locked,thats why i cant play this game with my old account
@coral crest they said,our account not wiped,i dont know how they fix that
hollow copper
yes but still it is very very long
wintry solstice
i hate start to new game and much waste time 😭
spring grotto
It is a while, but that's the reasoning behind it, sorry to say
coral crest
I don’t have a problem with the twitter, I was banned there by accident and I already unblocked the account but for some reason my game account to which my tweeter was linked is now empty
spring grotto
So you're trying to log back into your account w/ Twitter? Did you log in at the title screen w/ Twitter?
coral crest
yes
spring grotto
Okay, make sure you choose the correct server then after logging in. Accounts stay on the server that they're created on. And as well, don't pay attention to the character icon on the server selection screen as that icon won't show up till you fully log into the server
spring grotto
That icon is client side, not server side. It won't show up until you fully log into the server on your device
spring grotto
eager ridge
spring grotto
There are some players that state that doing B w/ either A or C will work. But that's just hearsay as I personally haven't tried it
fleet ravine
@cursive onyx its been some hours and I apologize if i shouldn't ping anyone, but I just wanted to say thank you very much for the help
cursive onyx
broken quarry
I need help with account recovery, is this where I should be?
spring grotto
Did you have it bound to FB, Twitter, or Yostar?
broken quarry
I was certain I bound it to Facebook, but when I logged in I had a tutorial.
finite breach
Did you select the right server? Account data is bound to server
broken quarry
I checked all the servers, though I remember playing on Sandy.
finite breach
I guess contacting tech support is the way then. Beware they should be on holiday til tomorrow and it usually takes 1-8(?) days for them to answer
/techsupport
pale pagodaBOT
finite breach
Email address should be there
broken quarry
Thank you, I appreciate it!
smoky mirage
Just bought a trade license but didn't receive the gems in the mail, only the ressources, is that a bug ?
misty crow
no prob
hybrid ferry
Any idea how to minimize/eliminate lag? I'm on an iPhone X and get laggy with all closed at 30fps; let alone 60.
cursive onyx
that shouldnt be normal with this phone
try reinstalling the game maybe
@hybrid ferry
if that doesnt work its not game related
exotic valve
I 3 starred B and D maps in the event, but cannot get Trento. Do I need to 3 star the A and C maps as well?
Sorry, meant C and D maps.
pastel axle
Im having an odd problem. I have a new phone, and my old one still works on wi-fi, So I havn't 'lost' my account or progress. But even though the account is linked to my facebook and twitter, when I try logging in on the new phone, it starts me from the tutorial and does not load my original account.
exotic valve
Do I need to 3 star A and B maps?
cursive onyx
@exotic valve it worked with normal stages
exotic valve
Okay then. That means I need to do A and B maps.
Thanks.
That must be a bug then.
pastel axle
... I swear I need glasses sometimes... if its that simple x.x I swear I only missed it because it was in plain sight...
@cursive onyx Thank you
granite moon
I need help
On my acc.. i cant get back
Graffy Chan ... lvl 38.. i need help to get it back
As far as i could remember, im login with my facebook acc, this but.. i try find it but cant
The acc didnt pop out in the option
cursive onyx
so you arent able to connect your facebook acc? is that ríght?
granite moon
I try using the yostar acc.. but its not comeback, yep
Im forgot the pass and try to reset it but i keep cant
cursive onyx
your account is still there
granite moon
Yeah...
cursive onyx
you need to email them with as much account info as possible and that you want your account back
/techsupport
pale pagodaBOT
cursive onyx
heres the email
granite moon
So.. dm the bot ?
cursive onyx
no, email them with the email al.cs@yo-star.com
hybrid ferry
@cursive onyx sounds good, will try that after I backup my phone!
toxic pendant
So I have a question, I got all the memories for the event except 14, 17, and 19. I've completed all of the hard mode stages to 3 stars. It says the requirement to get them is to begin b1 or d1, b2 or d2, b3 or d3 respectively, and of course I've done so. What's going on?
median needle
it's a known bug.
toxic pendant
noted
sinful yoke
@granite moon did you login to the right server?
cursive onyx
i thought there were an issue with connecting to facebook at all (because forgot password) so i didnt ask about that 
sorry
chrome canyon
Ok so I went to bind my Twitter to the game and when I did it started a whole new game. I would really rather not start over since I’ve been playing for almost a year now and am lvl 79
Oh nevermind I figured it out 😅 sorry
keen raft
@median needle
median needle
@keen raft
odd zinc
@chrome canyon did you bind from login screen?
I finished all Hard maps at 3stars but I didn't get Trento
I haven't done Normal maps yet
finite breach
if you're going about trento, D is bugged. Wait for hotfix or do B
sinful yoke
uncut river
still i can't download the new voice of the recent update, any advice? pls
mortal pawn
if you haven't played in a couple of months does the game delete you account even if linked
uncut river
how do i do that?
sinful yoke
mortal pawn
well it did just that since all my stuff is gone
uncut river
how much i have to wait??
i don't see a progress status or something
the game crash xd
i'll try again
wide tiger
where can I find help? I wanted to buy Gems but the game crashed and my paypal messaged me the payment have been done, but I don't have the gems ingame
sinful yoke
@wide tiger contact customer support and tell them you did not receive your gems, include your uid. username, and server
/techsupport
pale pagodaBOT
sinful yoke
@mortal pawn it did not, make sure to login to the right server
scarlet escarp
maybe it isn't much of an issue, but the sprites in map doesn't match with the elite you face off.
it's in SP map
sinful yoke
it will always do that, it cant assume what server you are on
@scarlet escarp this has been listed as a bug in #known-bugs
mortal pawn
it logged me onto avrora when my stuff was on washington
scarlet escarp
oh, ok, didn't check there, thanks
uncut river
the game crash again when i try a file repair
sinful yoke
can you try reinstalling?
median needle
make sure your account is bound before reinstalling.
uncut river
ok, i'll try that 
carmine hedge
Yo, i have forgot my secondary password...
sinful yoke
contact customer support so they can reset, do note it may take 1-8 business days for a response and they are coming back from holiday in a few hours
/techsupport
pale pagodaBOT