tech-support

[austere portal]

Yes, and I couldn't find my acounte

I was named gura or Guraga

[misty crow]

try selecting the correct server

since you're not logged onto your original one straight usually

[austere portal]

I will try it

I definitely can't find it 😞

[austere portal]

So wath should I do? 😐

[misty crow]

if you've logged in, tried all servers and can't find it

pleas email cs at the following address

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[austere portal]

Okay, thank you!

[sand tundra]

Hi i want to unbind my old Facebook account because my account won't log in (session expired) and i forgot my password and i can't recover so i just made a new one and i want to bind to my AL

[dawn bronze]

Hello! Will the Belfast L2D skin return on a later date?

[sand tundra]

@pale pagoda Hi i want to unbind my old Facebook account because my account won't log in (session expired) and i forgot my password and i can't recover so i just made a new one and i want to bind to my AL

[median needle]

Z23 is a bot. she can't help you with that.
you'd have to reset your fb password in order to login to unbind your account. if you can't reset your password though you can email AL support and ask them to forcibly unbind it for you. (i think but i may be wrong)

@dawn bronze that's up to the devs to decide when the skin will return.

[sand tundra]

@median needleim sorry kinda new with this thing, where can i ask them to unbind my acc?

[median needle]

are you able to reset your fb password? and as i said i'm not sure if they'll do that for you. i'd like for someone who knows to confirm that before you send them an email.

[sand tundra]

@median needle

[median needle]

that's only if your account has been hacked or blocked (whatever blocked means) i'm not sure if they'll unbind it cause you can't log back in.
well try resetting your fb password first if you can. if not then send an email.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sand tundra]

@median needle i tried to log in but it won't thats i made a new Facebook account so i can bind it, My previous account is broken, it won't recognize my email anymore and keep saying "Wrong password" even thou i know the password

[cosmic needle]

http://puu.sh/E9mDW/bcd6b9c034.jpg
that keeps popping up for no reason. I have no box waiting to be opened, no box in reserve, no talent point to spend, i don't understand but it's surprisingly irritating help pls

[misty crow]

double check, then restart the game

[cosmic needle]

yeah that was some weird bug, restarting the game fixed it

[jolly nexus]

hello. i have finacial problem, already send ticked quite while ago, and still no answer

i mean

i bought gems but didnt recieve them

[misty crow]

how long is "quite while ago"

[jolly nexus]

03.06019

06.19*

[sinful yoke]

oh wow

[spring grotto]

And you sent it to '[e-mail]'?

[jolly nexus]

used ingame support thing in options

[spring grotto]

Okay. Go ahead and send them a direct email to that address with your account information and receipt. It tends to be a bit more reliable

[carmine hedge]

How do reset my password for the secondary lock ?

[spring grotto]

Do you remember your old one?

[carmine hedge]

Can I pm you so I don’t give away my password

Or do you want to just type it in here?

[spring grotto]

Oh, you dont need to DM your password. Just turn it off in the setting menu, and when turning it back on, you can input your new password

[carmine hedge]

Ok

The thing is it’s a complex password with over 4 ways to do it :/ and I can’t remember the right one to do it to reset it

[spring grotto]

So you dont remember the passcode? If so, you'll need to contact support via email so they can verify account ownership and help you reset it

[carmine hedge]

Alright I’ll try resetting again i think the cool down timer on it is done so if it doesn’t work I’ll just contact the support email

[carmine hedge]

Hi i'm having trouble enhancing Izumo eventho i still have blueprints for her. She's stuck on dev 9 currently, i can't seem to use the PR blueprints for some reason.

[misty crow]

@carmine hedge need more levels

can't go to dev 10 without reaching at least level 10

[carmine hedge]

Ah thanks a lot. Thought it was a bug since i can do just fine with monarch

[jagged phoenix]

My phone keeps vibrating after victories despite I turned off every notification in settings. Is it perhaps a problem with my phone settings itself or did I miss something in the notifications?

[misty crow]

@jagged phoenix scroll down some more

"auto combat alert"

[jagged phoenix]

Great, thx

[near pollen]

i need help

my facebook account is logged in emulator i'm at level 67 bought new phone installed and logged in facebook account and don't want to get my account

[sinful yoke]

you dont want your account?

what server is your account on?

[near pollen]

washington

[sinful yoke]

are you logging into washington on your new phone?

[near pollen]

yes i will uninstall install again

[sinful yoke]

can you login to all servers first before doing that? @near pollen

[near pollen]

ok

[sinful yoke]

reinstalling wont really help

[near pollen]

I'll try

OK it worked on avrora returned thank you so much I got lost thank you so much plea help

[sinful yoke]

glad you’re in

[sand tundra]

guys how can i log out my fb to acc bcuz i really forgot my fb pass

[spring grotto]

@sand tundra If you don't have access to the FB anymore and can't get it back, you'll need to contact support via email for them to manually help you w/ the bind

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[shell blade]

Dunno if it's a technical problem, but I just want to be sure the invitation letter item does not disappear after September 4 or end of event. I don't plan to use it yet to save on dockspace. WIll open it once I have Sandy's microphone about a week later.

[daring ibex]

Ppptttt this is probably a stupid question and I read the FAQ so i want to be sure.

If i switch to a different server it just starts a "new" profile for that server and doesnt mess with the one on my original server? So i could have more then one....progress/save? So to speak?

[spring grotto]

@shell blade They stay even after the event ends as per staff when the event was run on JP. We asked them directly about it for confirmation.
@daring ibex Correct. The accounts will be completely separated

[daring ibex]

Sweeetttt ty <3

[shell blade]

Thanks.

[tropic prawn]

Is there controller support for azur lane? if not can you guys consider allowing it so I can play azur lane on my PC with Dex from samsung?

[misty crow]

controller is allowed via keybinds on emulators

as for dex, that depends on how dex works

[tropic prawn]

dex allows controller and keyboard mouse

but azur lane has no native controller support

i was hoping for native controller support

since this game would be really nice with it

[misty crow]

this is a phone game

and there's a console version of AL already

[sinful yoke]

[tropic prawn]

wheres the console version

its not out yet is it?

i only saw promos

[misty crow]

crosswave should be coming out in JP sooner or later

regardless, this is a phone game, don't count on native controller suppot

[tropic prawn]

fornite the mobile game

has controller support

so its still worth asking

if it was possible

[misty crow]

the best you can go is keybinding the controller to keyboards

[tropic prawn]

cause the game play works well wiht controller

[sinful yoke]

that game is available on consoles

[misty crow]

and AL is not an FPS, that's the diff lol

[sinful yoke]

whereas azur lane is not, its just a mobile game

[tropic prawn]

nothing wrong with asking if it was possible

[sinful yoke]

crosswave is another story

[tropic prawn]

AL still looks good on PC

when emulated

with dex or nox

[sinful yoke]

glad it works and looks clean then

[misty crow]

just keybind your controller to your PC keyboard which is THEN keybinded to the game

[tropic prawn]

just missing that controller

cause with 1 mouse

[misty crow]

that's as good as it gets

[tropic prawn]

its kinda not possible to move and shoot

ur skills

[misty crow]

i have played AL with a controller before lol

just a pain to set up

[sinful yoke]

you're responsible for third party binding your keys to a controller and what not

so its possible

[tropic prawn]

also older nintendo switches can install android

so imagine AL on that

lol

with 2 joy cons

[sinful yoke]

but azur lane doesnt support any native controller usage as ender said so its all on your to get that up and going

[tropic prawn]

well this is tech support so i was hoping it could be put in as a request for consideration

oh not to mention microsoft is looking into making everyones phone a hand held console next gen

[misty crow]

we could bring it up, but it takes far less time for just the tiny minority that uses controllers for AL to just... bind twice

[tropic prawn]

so if azur lane has support for controller it could be the mobiel game

u could use with the microsoft controllers

that u attach on ur phone

[sinful yoke]

im not sure why tech support would be taking user feedback when theres a channel dedicated for it

[misty crow]

anyways i wouldn't take it

the time it takes to bind a controller is like 10 mins, this isn't an FPS

[sinful yoke]

you know, I dont even need the latter part to not understand the former

[drowsy fable]

Hello, i need help for recover my account

[sinful yoke]

did you bind your account?

[drowsy fable]

I have access to my account, but i want to transfer it to another phone

[sinful yoke]

to bind an account and then login to an account is pinned as an image

https://i.imgur.com/roy6tih.jpg

[drowsy fable]

@sinful yoke i tried, but then i login to facebook profile gives an error message 100210. And 100200 if i login to twitter

[sinful yoke]

you're logging in or binding when you get this error?

[drowsy fable]

@sinful yoke second

[sinful yoke]

have you perhaps logged into your social media through azur lane before?

[drowsy fable]

@sinful yoke perhaps, but I definitely can’t say. I’ve started the game several times already, mainly due to a change of phone. but now I really don’t want to lose data, because I’ve gone quite far

[sinful yoke]

are you able to bind with yostar?

[drowsy fable]

@sinful yoke no

[sinful yoke]

if you could that would make this a lot easier

both those errors mean they are bound to another account

can you try restarting your device for 100210 though? it could be a connection error of some sort

[drowsy fable]

@sinful yoke ok I understand, I will try through yostar. Which site do I need to register on?

[sinful yoke]

you only need to use an email

[drowsy fable]

@sinful yoke Is this all done in the game itself

[sinful yoke]

yes

[drowsy fable]

@sinful yoke ok, I'll try, thank you very much

[rain dome]

guys do u know how to fix this problem tnx.

its keeps reverting my game update

[manic tiger]

Is it okay to play AzurLane via BlueStacks? You won't get banned, right? I do have some viruses in my PC, and I hope I won't get banned because of them.

[median needle]

ya you'll be fine if you use an emulator. but uh... i think getting rid of the viruses should be priority no. 1.

[carmine hedge]

hewwo lightfire

and kawaa :blobmelt:

[rain dome]

clean first your PC before to download emulator

im personally playing AL on PC when playing on net cafes

[urban sleet]

I linked my account during the neptunia collab before uninstalling and I installed the game only to find out its not there? I keep being brought to ths tutorial

[sinful yoke]

make sure you’re logging into your original server

[urban sleet]

I tried logging into every server except one which is lvl 1 with no white heart and just laffey, I had takao with her summer skin too

The username is still the same though

[sinful yoke]

have you actually logged in?

like on the left side of the title screen

[urban sleet]

Yes I did

I binded it to my fb and twitter account

But its just not there

I have my receipts of my purchases will that help me recover my account?

[sinful yoke]

do you by chance have your UID

[urban sleet]

Whats that?

[sinful yoke]

a string of numbers

[urban sleet]

Oh that thing

Umm let me check

No I dont

[summer grotto]

Hotfix keep reverting to 1 out of 4 normal?

[pine finch]

Trying to updates keeps repeating the 1st one again and again

oh im not the only one?

[spring grotto]

Are ya'll on the most recent APK update from your respective app store?

[pine finch]

yyeep

[spring grotto]

Can you take a screenshot of AL's page on your app store? Just for reference

[wide siren]

can amazon fir 7 run the game?

[spring grotto]

More than likely not as the RAM for the fire 7 is only 1GB and the recommended minimum amount to run AL w/o consistent crashing issues is 2GB or more

[carmine hedge]

just wanted to know, i bought 2400k gem pack and it bugged out and never send me my gems and took my money and i wanted to know should i still buy gems packs or wait for them to send me my gems first

[spring grotto]

You can buy another set if you'd like. It won't affect your first purchase

or you can wait for them to manually get your first pack sorted out

[carmine hedge]

ok but i send them the email and i have been waiting for 4 days now , i was just wondering how long more dose it take for them to send me a reply?

like normally how long dose it take

for a reply?

[spring grotto]

The response is anywhere between 1-8 business days (so not including weekends which you sent yours over it seems)

[carmine hedge]

oh i see

ok anyways thanks for the help

[spring grotto]

No problem at all

[rustic gull]

I just switched to an emulator and installed the JP version. I had already linked my Twitter but when I log in, it doesn't show the character symbol next to the server I play on and that server is always busy for some reason & I can never log in. :/

[spring grotto]

Unfortunately we're for the EN client specifically so we can't help all too much for the JP client. You could try asking around in the community server to see if they can offer any suggestions

[rustic gull]

Hm, okay.

[cerulean ginkgo]

how long does it take support to get back to be to do a cross check again? and what days are they off?

[misty crow]

1-8 working days, they don't work on sat and sun

[dim turtle]

Hi

I have a problem with a purchase in the game, my card has been rejected 5 times, I had previously used it without problems, can it be a game problem or is it not related?

[spring grotto]

If the rejection is coming from a Google Play notice/error, it's more than likely coming from the card and not related to the game

[dim turtle]

Ok, thank you

[odd zinc]

I have a problem with the game updates
My internet is slow so when I download the update, it stops at around halfway when downloading large files, then it timesout and restarts, and since I can't fix the internet because this speed (512kbps) is the fastest I can get, the update gets stuck in a loop and it never ends
I tried switching to 4G and it immediately worked and downloaded the files, but I can't use it to download updates because my data plan is small
Please help me

[violet agate]

Were do i go to put uid

[spring grotto]

@odd zinc are you updated to the most recent APK update from your respective app store?
@violet agate do you mean to find it?

[violet agate]

Well they told me uid last game save in commander lv

Some of it needs commander lv 25

I lv 60 something on my old one

In needs sever

[spring grotto]

Well to find it, you have to be logged into the account and get it from the profile in game. So if you dont already have it and cant get into the account, there is no way to get the UID

[violet agate]

They say something else but i at doctors right now so i right what they say when i get home because i like cind of lost

[odd zinc]

@spring grotto
Yes I updated around Aug 18th to the latest version available on ApkPure

[spring grotto]

There was another one released on the 22nd

To fix the connection and download issues

[odd zinc]

oof
I'll download it XD

Thanks :3

[spring grotto]

No problem at all and just let us know if you still have any issues

[haughty crypt]

Guys, my friend is asking why his NOX wont launch, he sent me this pic, maybe you guys might know why

[odd zinc]

This isn't Nox Tech support

[misty crow]

^

contact nox for this not us

[haughty crypt]

Oof 100, good point , thx anyways

[frosty bridge]

I cannot login......plz help me (╥﹏╥)

[misty crow]

please try changing connection or using a vpn

[frosty bridge]

Still same

Reinstall game but cannot login either

[violet agate]

I try going back to my name myself friend win i got my Facebook got hack

Its hard

[spring grotto]

@frosty bridge That's a network error so it's coming somewhere on your connection line. So you tried a different network AND a free VPN?

[violet agate]

My Facebook got hack in log out win i log back in i cant not get in my name

So yea that happen to me in well u no the rest

Didn’t no about this till sometime ago

Where do i go to resume my last save game

I see resumes

[spring grotto]

So do you need to recover your old Azur Lane account or do just need to log into your bind option to retrieve it?

[violet agate]

Not yet need lv 25 to change my name to my old one but i at doctors i let u no whatthey say when i get home cind of lost

[violet agate]

Ok here what they say if you have already bound your account to Facebook Twitter yostar please try to login your account via the fb tw yostar buttonsin the title screen and please also make sure you choose the server your old account was on if you still cannot find your account is not bound to fb tw yas please provide details about your lost account so that i can check on its status uid in game name server you are playing on commader level last login date

Dont no what to do now

So were do i go to put those stuff on

I mean is it too late

Hello were do i do those stuff on

[misty crow]

ok

you can't log in by fb now right

since it's been hacked

?

[violet agate]

Yes all over usa

[misty crow]

alright, if that's the case

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

pls email them with w/e info you have and tell them what happened

so they can unbind your FB and bind a new yostar to it

[violet agate]

Because i have to start over in having a panic attack

Thanks

[bronze rune]

Any way I can gift my friend gems purchased from shop?

[sinful yoke]

you can always buy them a gift card

for their playstore/itunes

[bronze rune]

Ok

[sand haven]

Can I email Yostar with old FB problem?

[sinful yoke]

kind soul

@sand haven what is the old fb problem?

[sand haven]

When lots of people could not login with FB accounts

[sinful yoke]

are you able to login with facebook now by chance?

[sand haven]

my account was deleted and I don't know what to do now

[sinful yoke]

accounts wont be deleted unless theyre perm banned

im assuming you logged in and were brought to the tutorial?

[sand haven]

yes and all progress has been lost

[sinful yoke]

make sure you’re logging into the server your account was on like avrora or lexington (examples)

[random lily]

Guys I've sent an email for the help to recover my account but it's been a full week and I haven't received any response, what should I do?

[sinful yoke]

what day did you send it? and to what email

[vale geode]

Hello, I've run into a bit of a problem due to the changes made to challenge mode. Would I be able to receive assistance with this?

[spring grotto]

Is it where your ships are stuck as "In Challenge Mode" and you're not able to use them or remove them from it?

[vale geode]

Indeed, however with a caveat. I can still use them just fine. Fleets, missions, etc. However, I'm unable to retire them. And since I'm a level 54 commander and not 80, I'm unable to remove them, like you said.

[spring grotto]

Got it. yeah, it's a known bug but unfortunately we don't know of any true way to manually remove them ourselves. So we've just been forced to direct people to send an email to support as they ideally should be able to provide some backend support for the issue

[vale geode]

Alright. That being the case, where would I find the required email?

[sinful yoke]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[vale geode]

Perfect. Thank you very much!

[random lily]

I've sent the email to [e-mail]

On the 22nd of August

[spring grotto]

It's only been 2 business days then for them. The response time can be anywhere between 1-8 business days (weekends aren't included)

[carmine hedge]

It takes a few days, I sent my mail on Thursday and today they responded confirming my request

[sinful yoke]

yes it takes usually at least one business day

rarely does it take any less

[sand haven]

kawaakari, if I don’t know to which account I linked my AL account can i return it somehow? I know that he is linked to FB and he was not removed

I just can’t restore access to it

[sinful yoke]

and you’ve tried logging into all servers?

[sand haven]

yes

[sinful yoke]

it is possible, but because its bound, theyre just going to tell you to login again

do you remember your username and server?

[sand haven]

yes, username: rogeroy
server: Sandy

[sinful yoke]

and you did this?

[viscid bough]

So my enterprise I got from ceremonial gala has been turned into a prince eugen after I put her in the tactical class. Does anyone know how to get my E back?

[spring grotto]

1.) Just be sure you're looking at the correct ship
2.) Try restarting the game
3.) Sorting your dock by time joined

[viscid bough]

In the dock it says she’s in training but my class is empty. Then in formation screen she’s eugen

Have restarted the game twice so far

[spring grotto]

Can you post some screenshots?

[sinful yoke]

training does not mean she is in a fleet

[spring grotto]

Wait....are you trying to put Enty on the Vanguard Fleet formation? She's a carrier and can only be placed in the Main fleet

[viscid bough]

I logged again and somehow she’s back

Thanks gentlemen 🙏

[keen raft]

[dense iron]

Hi, strange as it may sound, i got an email at work with an invoice for the 300 gem pack from app store. Now I only have 1 iOS device with my account, and it wasn't near ANY internet access or perosn to use my device. And i still got charged.... Help?

[spring grotto]

Did you buy that pack recently?

[sinful yoke]

apple tends to send receipt very delayed (up to 8 hours min) if you did buy it

[dense iron]

This was paypal receipt tho

I ahve received the recipt for the purchase a while back

I did buy the pack recently, but this has been like a week ago

[spring grotto]

Maybe the email was just delayed but that seems odd. Does this purchase that you just got thr email about show up in your iOS payment history or in your bank account if its attached to your card?

[dense iron]

Have to check when i get home, just got out of work

If that's the case, might have been payment error and it retried with a secondary method or something

Gonna have to check

[pure vine]

Idk if this is a channel but I’m trying to recover an unbinded account 😦

[sinful yoke]

you did not previously bind the account to fb/tw/or an email?

[pure vine]

no and I lost my phone unexpectedly

I know all the details expcept the UID

I hadnt touched the game in awhile and was praying i did bind it

I have paypal transactions and know most of my units and everything, name level etc

[sinful yoke]

contact customer support and make sure to include your username and server especially

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[pure vine]

I’ve already emailed and contacted them on the app with all that info 😦

[sinful yoke]

then please wait at least 1-6 business days for a response

[trim slate]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[solar lake]

When I press pause during a battle I get different power values than in the formation screen, any ideas why would this happen?

[woven cobalt]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[median needle]

if you guys need the tech support bot message just scroll up a little instead of using the command again when it's 3 messages up.

[random geyser]

/tech support

[sinful yoke]

[lilac tendon]

Wait why am i not allowed to buy it

[spring grotto]

Try restarting the game (and possibly device) to see if that causes the error to be fixed if you haven't already

[lucid compass]

I just realized I did not start Yamishario's party cat quest and she is not apearing in the academy is there a way to start it without that?

[spring grotto]

Yamashiro's quest isn't out yet. It was only announced that it's coming soon

[lucid compass]

For her party dress?

[spring grotto]

Correct

[outer thorn]

if i get double charge by fail to buy lucky bag , what should i do now?

[lucid compass]

The wiki gave me the impression it was already running @spring grotto could you double check?

[spring grotto]

@outer thorn If you were charged twice, please first try contacting your respective app store to attempt a refund. If they happen to deny it, please contact AL support via email w/ your account information and proof of purchase at that point

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

@lucid compass Yes, I'm sure Just for proof, this Twitter post was made yesterday that it's "coming soon" https://twitter.com/AzurLane_EN/status/1165655071805378561

Azur Lane Official (@AzurLane_EN)

❀Dressy Black Cat❀

Yamashiro is changing into a full dress attire. She will grace your dock in the near future, Commander.

#AzurLane #Yostar

Retweets

319

Likes

2313

Twitter

And there has not been any maintenance since the announcement

[lucid compass]

Thanks I was kinda panicing on that cause she is adorable and I want it 🙂

Wiki makes it look like it was active 🙂

[spring grotto]

Well, it was active on the JP/CN servers on a previous date, so that's probably the reason why

[lucid compass]

lazy people >.<

[outer thorn]

@spring grotto thx

[fallow pollen]

How can i fix this, i cant install azur lane on my phone

[outer herald]

Are you on a stable connection, and do you have enough free space as well?

[fallow pollen]

Yes i did

[fallow pollen]

I also cleared google play service, store and games data and cache

[sand haven]

@sinful yoke, sure

[versed lantern]

how do i create yo-star account?

[sinful yoke]

check pins

[versed lantern]

@sinful yoke oh that was simple. thank you very much

[carmine hedge]

How much time does Azur Lane CS need to reply to my messages?

[sinful yoke]

around 1-6 business days

[carmine hedge]

I messaged them 12.08.2019 about my lost account - they replied the same day and wanted to know my commander lvl, nickname, server or uid. After that I replied to their message and they replied the next day (13.08.2019) and they wanted me to bind my nee Azur Lane account to: Facebook, Twitter or Yostar account.

I replied them the same day saying that I binded my new account to Yostar and gave them the email.

And it was their last message they have sent to me. Nothing happened, nothing changed, literally nothing happened with my account. I already achieved much more than on my first account so ugh...

😐

It was 2 weeks ago tho. I messaged them a week after their last message that my actual commander level is much higher than in my first account and I already own much more than before. They didn't reply even to that message. I'm quite sad how long it takes to recover an account and how they ignored my messages tho

[sinful yoke]

you should have sent a follow up email

[carmine hedge]

Wdym? Send a new email instead of replying to the old one?

[spring grotto]

Send a reply email to your last sent one to them. That way you get a bump to your previous one while also keeping the email thread going

[carmine hedge]

Their last message was on 13.08.2019 then I replied them on 13.08, 16.08 and my last message was on 19.08

And still they haven't replied

🤷

[spring grotto]

Unfortunately there isn't much we can do here for that, sorry to say. We can only say to attempt to keep contacting them. If possible, try sending the email while they're in office as that can get a better response

[carmine hedge]

Uh okay I'll just ask them why they haven't replied 🤷

Anyway thanks for the help! ^-^

[gritty temple]

Why does my Azur Lane say its open in another phone when I leave it in the background for too long? Is it due to Nox or something?

[spring grotto]

That's almost always a network disconnection causing the issue. So if you leave it in the background too long, it loses connection to the server (or at least becomes shaky enough to act like it is) and causes that notice to appear

[gritty temple]

So that's just the default message and not Nox at work?

[spring grotto]

It's not Nox. There are plenty of people who get it due to their network while on any device

[astral seal]

Why is it when i try to join a guild that has 21/38 people in, it says that guild application is full. However when i tried a guild with 38/38 people, it says the application was sent?

[spring grotto]

More than likely the number is just not getting updated correctly. Guilds aren't always the best about getting updated in real time

[astral seal]

Oh alright, thanks

[short edge]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[mossy hemlock]

If I try to login using the yostar account service, what am I going to be prompted by when I try to login like that?

[sinful yoke]

an email and code prompt

[mossy hemlock]

So I sign in with my email and then I get a code? I then use that code and I should be good?

[sinful yoke]

yep!

[mossy hemlock]

It worked

Thank you so much

[sinful yoke]

glad to hear you're logged in!

[carmine hedge]

So here's my issue.
Got a new phone, downloaded the app and attempted to login through FB and Twitter. Neither work and just prompt me to try binding my account. My account is already bound to both and I can log back in on my old phone.

[sinful yoke]

are you logging in at the title screen?

[carmine hedge]

Yup.

[sinful yoke]

it will log in you in regardless

[carmine hedge]

At least trying to on the new phone. It just keeps spitting prompts to connect with either app.

[sinful yoke]

its just a confusing screen

[carmine hedge]

It really is.

[sinful yoke]

yeah we know, but thats all on twitter

and facebook

just make sure to login to the right server and your account will be back in action

[carmine hedge]

It worked! Thanks.

[wild latch]

Hello. I've made a purchase of gems in the game. The payment went through, but an error has come up and I did not receive the gems. I would like help with this please.

[sinful yoke]

contact customer support and make sure to include your username, server, UID, and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[ancient prairie]

I can't seem to get my old account back. Is there anyway to recover it?

[sinful yoke]

did you bind it?

well, do you have your uid too?

[ancient prairie]

I did bind it with my face ook

Facebook*

I don't have uid though...

[sinful yoke]

can you login at the title screen with your FB? @ancient prairie

[ancient prairie]

Yep but they all take me to tutorial page

[spring grotto]

Have you tried the server that you previously played on? If so, be sure to just try all the servers just in case

[ancient prairie]

I tried them all already. There's only 4 servers.

[spring grotto]

Are you sure you bound to FB in the settings menu in game and not Twitter or Yostar? And if you're sure its FB, are you using the correct account?

[ancient prairie]

I tried other ones to just incase but same

[spring grotto]

Well unfortunately we cant check the binds on your account without the UID, so please contact support via email with all the account information you have and theyll look into it for you and help you with it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[wary zenith]

I have a huge problem on my hands

[spring grotto]

What is it?

[wary zenith]

So I’m trying to get my account on this new phone. It I can’t because the screen is fucked up on my other device

And I don’t know how to get my account back because I think I bound it to my Twitter

[spring grotto]

Okay, log into Twitter on the initial title screen then log into the server that you originally played on

[wary zenith]

All I get is this

[spring grotto]

unfortunately thats on twitter and you need to use your email or username

[wary zenith]

That did nothing

Meaning it bound this shit account I just started to my Twitter

[sinful yoke]

that means you didnt bind the account

you even check the server as well/all servers just in case?

[wary zenith]

I’ve only ever used Lexington

[sinful yoke]

on the new phone is the server set to lexington?

[wary zenith]

Oh wait’ I have a yostar account!

[sinful yoke]

yippee

[wary zenith]

Crisis averted

[obtuse gate]

i can't load the old account, can someone help me?

[sinful yoke]

did you bind the account?

[sinful yoke]

please login at the title screen

[obtuse gate]

I did it, but it loaded another account

[sinful yoke]

did you do step 5?

a new reinstall will change the server to Washington

[obtuse gate]

My first use was avrora, it was checked, but it still loaded a 3 lvl account

now another lvl 3 account load wtf

This game hate me

[spring grotto]

Can you check all the servers, just to be sure if you haven't already? And as well, make sure you're using the correct social media account/email if you happen to have multiple ones

[spring grotto]

Don't pay attention to the character icon. That's client side and won't show up until you fully log into the server

[obtuse gate]

My first account avrora, I login but lvl3

My old account maybe lvl43

[spring grotto]

Well if you don't mind, just try them all just to be sure. And as well, do you happen to have your UID?

[obtuse gate]

100200 good uid? Xd

[sinful yoke]

I think UIDs are 8 characters long

[obtuse gate]

Ahh, ok, I lost my account

but then is this uid what?

[spring grotto]

That's just an error code, not the UID we're looking for Well, it's not lost. If it's not on any server AND you're sure you're using the correct social media account/email, then please contact support via email and include all your account information that you have and they'll be able to look into for it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[obtuse gate]

Thanks

[pastel turret]

I bind my AL account my to YAS but I still can't log in with other devices did I use it wrong or there's a problem

[sinful yoke]

did you login at the title screen of the new device?

[pastel turret]

Yes

[plush bough]

server check?

[sinful yoke]

yes make sure to check your server as it will automatically start as Washington

[pastel turret]

I've already done that and I couldn't see my account

[sinful yoke]

did you bind to YAS on your other device in settings?

[pastel turret]

What do you mean

[sinful yoke]

did you originally bind the account in the settings

[pastel turret]

yes I did

[sinful yoke]

can you try all servers just incase?

[pastel turret]

I'll try

I can't find where my account is

[sinful yoke]

all servers were empty?

[pastel turret]

yes

[sinful yoke]

just to make sure this is the exact process you did right?

that is binding an account and then logging in ^

[pastel turret]

That’s what I did

[sinful yoke]

and its still not showing up how weird!

contact customer support and make sure to tell them your username/server/uid if possible

do you have your uid by chance?

[pastel turret]

I just reinstalled the game and tried to log in and it works

[sinful yoke]

ah okay! interesting!

glad you're back in the account

[pastel turret]

That login method takes lots of time you know

[copper tundra]

Where can I or to whom can I request an account deletion? Also the requirements? Got an old account & I feel bad for my letting my shipfus gain dust

[misty crow]

@copper tundra accounts are not deleted

[copper tundra]

Like I can't request ? To delete my account ?

[misty crow]

They don't delete them unless they're banned iirc

[carmine hedge]

Hello can everyone help me with german support?

Or in english

[sinful yoke]

I can help in english

[whole loom]

WTA how to unbind yostar acc?

[sinful yoke]

contact customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[whole loom]

Kay thx

[carmine hedge]

Ey guys I need help

My account in FB got disabled

And I can't access my al acc

[spring grotto]

And your only bind to your AL account was that disabled FB account?

[carmine hedge]

Yes

Can I still retrieve it?

[spring grotto]

You can, but you'll need to contact customer support via email so they work on getting that unusable FB account removed. So email them w/ your account information and situation and be sure to let them know the FB is disabled and you can't retrieve your account anymore

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[carmine hedge]

Wow thx

Isn’t there supposed to be a background here?

Or did it just not load right?

[spring grotto]

It's a known bug w/ the skin right now #known-bugs

[carmine hedge]

Wow, and that’s the newest one too

Lmao!!

[carmine hedge]

I collect the New Dawn medal but I can't use the chat bubble or anything

[tepid rapids]

@carmine hedge use the item in depot..

[carmine hedge]

It's not there

Wait NVM

I'm sorry I restarted the game and its there

[tepid rapids]

No prob.

[pallid copper]

I bought the $29 but I didn't get a skin

[spring grotto]

Did you get the rest of the pack? Such as the gems, cubes, etc?

[pallid copper]

Yeah unless the skin just didng pop up

I got everything else

[spring grotto]

Okay. And did you buy any of the anniversary skins before buying the pack?

[pallid copper]

Wait a sec I'm dumb

I bought akashis skin and it gave me the gems back now that I look at it I got a extra 900 gems

Sorry for the trouble lol

[spring grotto]

No problem at all

[zenith forge]

i need help for my friend account

she can't unbind her twitter account from her AL because her twitter is deactivated

[errant isle]

Is retraining after one training has completed supposed to prompt you to buy another training slot if youre at 1/1 or 2/2?

[median needle]

@zenith forge tell them to send an email to support to have them unbind it for her.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[median needle]

@errant isle probably not and it sounds like a bug. report it over in #bug-reports

[hexed berry]

I'm having an issue where I can't buy gems. I tap on the gem pack and then buy, but then get an error message reading "Google Pay / AppStore Pay /Molpay failed: Error 200220". I tried emptying the cache of all google play services and force stopped / restarted them but that didn't help.

[median needle]

try switching to wifi/mobile data/using a VPN and try again.

[hexed berry]

ok will try

[hexed berry]

weell, didn`t work, same issue :/ should I contact support?

[median needle]

have you tried all 3?

i don't think support can help with this. it's a connection error and if switching to one of the 3 connection types didn't fix it then there's no known fix for it rn. you can still send them an email and see what they can do. (email is in the bot message above)

[sinful yoke]

resetting a router or restarting your device can help

[median needle]

is the error spread sheet still used or has it just been forgotten?

[sinful yoke]

is still used we just havent updated it because nothing really needs to be added

[median needle]

ah. well there's no known fix for his error and the only possible solutions listed are switching connection types.

[hexed berry]

it`s funny, because it worked a few months ago

but I`ll restart the router and try that. thanks for your time anyway :)

[hexed berry]

Got it to work: completely deleted any google play service data (play store, play games, play services) and redownloaded them all. Then had to reconnected my wifi connection and now it works. Just fyi, if someone else has that problem in the future.

[violet agate]

There no point they still need uid

I told them in still need uid

Now what

[spring grotto]

What exactly did you reply to them w/ and what did they say in response?

[violet agate]

I told them there a bug ather a hack where i had to start over and can’t log back in

[spring grotto]

Did you tell them your in game name and the server you played on? And commander level as well if possible

[violet agate]

Yes

[spring grotto]

And what exactly did they say?

[woeful raven]

Is there a way to fix currency not supported pop up when buying gems?

[violet agate]

If you have already bound your account to Facebook Twitter yostar please try to login yourr account via the fb tw yostar buttons in the title screen and please also make sure that you have a chosen the sever your old account was on if you still cannot find your account or is not bound to fb tw yas please provide details about your lost account so that i can check on its status uid server you are playing on commander lv last login date

[spring grotto]

@woeful raven There is not that I know of unfortunately as it's a regional issue
@violet agate Okay. And it was your FB that was hacked correct?

[violet agate]

Correct

[spring grotto]

Okay. Tell them your in game name, server, and commander level (if you have your commander level) and let them know that it was bound to Facebook, but your Facebook was hacked and you can't use it anymore

And last login date if you have it

[violet agate]

Ok

[woeful raven]

Yup I moved recently to another country other games no prob only AL on currency issue I guess I'll use my credit again lol

[lilac tendon]

excuse me wut

is this a memory leak issue or something?

[distant silo]

@lilac tendon Helps censor Balti's sizable bust and underboob.

xD

[turbid inlet]

[distant silo]

Prior to the update that removed the Ashen missions and event shop, the game was having no problem being loaded on my phone when I switched back from another process. However since the update there is a very noticeable hang/lag/wait time where the game shows a black screen when I switch back to it. I have no idea how to fix this, or what caused it in said update but it would be nice to know how to resolve it. This has never happened after any other update.

Is this by chance a bug? Or?

[spring grotto]

Hm....can't say I know of that one. There are some lag issues known when the game is being kept running in the background for a while so it might be an extension of that. But you could try a file repair from the settings menu just to see if it perhaps detects something just to make sure

[hard summit]

Anyone know how to change the screen ratio to a tablet screen ratio?

This is what the game look like if im using my tablet

[sinful yoke]

it only does that according to the devices’ native aspect ratio

[hard summit]

so i cant change it in nox?

[jolly belfry]

Its been a week and still no response from support on not recieving ring and gems for anniversary

[misty crow]

@hard summit you'd have to change your Nox settings on what device it's emulating

Because nox by default uses a phone

I believe S8? Can't remember

@jolly belfry the expected response time is 1-8 working days

[jolly belfry]

Ah, ok.

Didnt realize your support team was so understaffed, thats sad to hear

[sinful yoke]

thats just an estimate

though I wish people came to that conclusion when we were severely understaffed

[misty crow]

Ikr, it's not nearly as bad as it was last time

[shadow saddle]

Im stuck ? my net dont have a problem

[shadow saddle]

nvm seems like app store is buggy

[south remnant]

Thats why android is better

dying cough

[sinful yoke]

yet playstore users are constantly having issues with updating AL

[south remnant]

I dont

For some reason

[sinful yoke]

must be nice?

[south remnant]

I dunno

[carmine hedge]

[final badger]

hello i lost access to my account is there a way to get it back through recipts from google play ?

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[final badger]

im fairly sure it was bound to a FB account that no longer exists

[spring grotto]

Do you happen to have your UID?

[final badger]

can my friend from a friendlist see my UID ?

[spring grotto]

Unfortunately they cannot. It can only be accessed while you're logged into the account. But that's okay. You can email support and let them know of your issue (that you need to recover your account and you believe the FB account that it might be bound to is now disabled/deleted) and they should be able to look into it for you. And please sure to include all the account information that you have (such as in game name,server, commander lvl if possible, last login date, etc)

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[final badger]

thanks a lot ill be sure to email them

[spark latch]

about what time will update finish

[spring grotto]

In approximately 1 hour and 25 mins

[spark latch]

k

[polar vale]

Can’t seems to make any purchase

[spring grotto]

How so exactly?

[polar vale]

I restart my phone and it fixed itself. False alarm. My bad.

[spring grotto]

At least it's working for you. That's good

[valid gorge]

Welp. Time to resend ticket bout failed purchase. Missed some things, but that is fine.

[winged burrow]

So uhh my phone crashed while updating, and this keeps popping up, i have restarted my phone and it is still showing this

Is this a uninstall reinstall case

[wraith grove]

i had this problem before and they said i have to restart the evice ! clear cash ! or reinstal if it didn't work

im having this problem in this update ! it's stuck there

[spring grotto]

@wraith grove @winged burrow are ya'll updated to the most recent version of the apk update from your respective app store?

[winged burrow]

I also updated on app store

[spring grotto]

When did you update it from there?

[winged burrow]

Just now

[wraith grove]

in the big patch

for me

[spring grotto]

@winged burrow And you're still getting the error even after updating on there? Can you send a screenshot of AL's page on your app store and then also try the above mentioned steps to see if those solve it
@wraith grove Please check AL's page on the app store to see if there's one available (there was one released on the 22nd so if you haven't updated to that one, then you'll need to)

[winged burrow]

This?

[spring grotto]

Alright. That's good, thank ya. Alright, so yeah if you don't mind, please try those above mentioned steps by assassin to see if those fix your issue first. If not, we'll go from there

[winged burrow]

Okay

Ill try them now

[wintry hawk]

Have you Guys disabled full screen mode? after the update Azur lane won't use full screen mode anymore

[winged burrow]

I have tried clearing cache, restarting device, both before starting, and error msg is still appearing

So i guess it's a reinstall

[shrewd olive]

Not sure if this is a glitch or something but I’m in the English side of things

[spring grotto]

It's a known bug #known-bugs

[shrewd olive]

Awesome thank ya!

[fiery pier]

Hi I tried to buy the yukata bag and was sent to apple store to verify my card. When I was done with that I was greeted with an apple store error in Azur Lane clienr but the Apple store shows the payment

Didn't get anything ingame

[wraith dagger]

Not sure if this is a UI glitch?

[spring grotto]

@wraith dagger A few people have been bringing this issue up. If you don't mind, please report it to Belfast Bot

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[carmine hedge]

Unplayable

[spring grotto]

It's a known issue w/ L2D skins at times. Unfortunately the only fix we have for it is to try a file deletion if the account isn't bound (steps for it are listed in the pinned google doc in this channel) or to a fresh install if the account is bound

[carmine hedge]

Good thing I'm bound to twitter

Oh great now I can't update the voices and stuff.

When I try I'm brought into infinite loading

[spring grotto]

Try restarting your game and device. And as well, possibly a different network connection as well if possible

[carmine hedge]

I just reinstalled the game and restarted it multiple times-

I even changed my secretary

[spring grotto]

Okay. Try restarting your device and a different network if possible then

[prime pond]

Always gets stuck while trying to do exercises

[thorn yoke]

is this real 18stars? or just a typo error?

[spring grotto]

No. It's 18 stars total. Read No.3

[thorn yoke]

okay then... I just read it now

[left schooner]

No English name

[spring grotto]

Known issue. And as well for future reference, bugs such as this should be posted in #bug-reports

[left schooner]

Ok, sorry

[tropic gate]

I'm at commander level 90 and right now I have this lvl 25 9 hrs commission, is this a bug

[misty crow]

no

[spring grotto]

@left schooner No problem at all
@tropic gate you can still get the lower lvl commissions at higher commander lvls. It's up to RNG

[tropic gate]

but not the long hours commission

[misty crow]

nope

it is rng

you can get them too

[tropic gate]

the one where you pay 1k2 oil

[spring grotto]

Yepp

[misty crow]

it can be affected too

[tropic gate]

really? because I've had 10 hrs commission since forever, not a single lower level

[misty crow]

yes

[spring grotto]

While I can't speak for the inner workings of it, it does seem to be more in favor of the same level ones, but it's confirmed to not be a bug and part of RNG

[tropic gate]

Major commissions
Exactly one of these commissions is available (or in progress) at any given time, with a new one generated on completion. Unlike regular daily commissions, these cost a large amount of Oil to run, and will almost always be one of the highest available for the player level.

[noble canopy]

Hey, Is there a bug with Summer Festival? I cant acces it from the main panel and i had a weird bug...i dont know how to describe it...my fleet was doing auto battle on escort daily and suddenly a white system window showed up lol i dont know was it a game bug or ma phone just went nuts. I restarted the game and it was alright but still though i broke the game.

[tropic gate]

almost always, wow now that I look back at it

[spring grotto]

@noble canopy It was taken off the main screen and put into the events tab exclusively

[tropic gate]

ok thanks guys

[noble canopy]

ohh ok so its just an icon

[tropic gate]

meanwhile my reported Akashi gift bug still has no answer... it's been a quarter of the year

[rain totem]

when i use emergency repair the letters appears in chinese

[spring grotto]

Known issue #known-bugs . And as well for future reference, bugs such as this should be posted in #bug-reports

[heady relic]

is voting event is bugged, I'm getting points completing 3-4, but not 7-2

I completed 3-4 5 times, got points, completed 7-2 twice no points for the voting event

I kinda don't wanna waste oil if I'm not getting points towards the event, is this intended where you have to do an x-4 map?

?

[spring grotto]

We'll get it reported and try to get some confirmation about it

[heady relic]

okay, I'll stop playing for now

[grizzled kettle]

Hi, I've some problems with the donate. I tried to buy gems, and when I confirmed the payment, endless processing began. I restarted the AL, but didn't get the gems, although the payment was made and the money was withdrawn from the card. What can I do?
(I'm Sorry, my English is bad 😫 )

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

^please do the above

[shell granite]

good afternoon, i'm not seeing the complete a ballot daily that goes to the event. I've earned the ballots from clearning maps, but that event quest i'm not finding.

[spring grotto]

It's supposed to track the other daily event missions. Completing them will count towards one point for that missions. But it's currently bugged for many players unfortunately

[shell granite]

thank you.

[limber bloom]

purchased the lucky box and it got billed twice, after sending in a ticket that i am going to refund one, can i go ahead and refund it?

[spring grotto]

Yes, you can go ahead and go through your respective app store to request it

[rapid cloud]

If we got the Juno skin already are we no longer allowed to go to the “Summer Festival” screen or is that a bug in the game?

[queen sluice]

I’ve got a question y’all might be able to help with. I never received the mailbox item that contained the promise ring and gems when it was handed out. I sent a ticket to this email address [ [e-mail] ] which is the only one I could find for contacting support. It’s been 9 days, so I’m just wondering if it’s normal for them to take a while to process tickets or maybe I contacted the wrong email address

Ah I just scrolled a little and saw that I have the right email nevermind

Should I put this in bug reports then?

[spring grotto]

@rapid cloud you can access it through the event tab. It was just removed from the main screen
@queen sluice Nah. As it's particular to your account and you need help directly w/ it. The response is anywhere between 1-8 business days (so not including weekends) and if it goes over that time limit, please send a follow up reply email to them regarding the issue. and if possible, try sending them an email while they're in office as that can tend to be more responsive

[queen sluice]

Ah ty, that helps!

[carmine hedge]

Help, I'm level 84 Washington server whenever I touch to gather the commission and gather coins and oil this happened, I tried to reboot my device and switch from data to wi-fi

Nvm I cleared cache and it works again

[pastel summit]

The counter remains at 0/200 even after completing the missions

[misty crow]

@pastel summit you get votes from daily task, the bar is asking for SUPPORT points which are obtained by completing maps

@dreamy pawn known

[pastel summit]

Thx

[dim timber]

Actually the stages doesn't really drops the support thingy anymore to me @.@

[sinful yoke]

iirc that is a bug

yes

#known-bugs

[carmine hedge]

Guys I cant start up AL, it keep crashing on me

[strong ridge]

restart phone

[carmine hedge]

Thank you

[ancient hamlet]

Trying to buy lucky Bag. Invalid input before even get to choose payment type. Lets me buy Gems. Any advice?

o no wait it worked after checking to see if it lets me buy gems. Should went back and tried 1 more time pepehands

[final badger]

hey how long does yostar usually take with answering emails ?
i wrote to them today at 1PM and am getting kinda nervous

[sinful yoke]

1-6 business days

[final badger]

oh ok guess i have to just wait then

[sinful yoke]

also I dont know what timezone

[final badger]

oh true i forgot timezones exist

im in GMT +2 if that means anything

[boreal elm]

Is the vote certificate drop 100% or not?

[final badger]

not sure where yostar is located

wheter china or US

[sinful yoke]

china

there is a bug where it may not drop a certificate if thats what you’re experiencing @boreal elm

[boreal elm]

Yeah

Already twice it didn't drop

[rapid cloud]

Thanks for the help @spring grotto

[solar lake]

hmm i have a question, can you vote multiple times as ling as you have tickets or can you just vote only one time?

[sinful yoke]

multiple

[solar lake]

thanks

[carmine hedge]

Hey kaawa

[carmine hedge]

Found this buttons not translated

[spring grotto]

Known TL issue. And as well just for future reference, bugs such as that should be posted in #bug-reports

[carmine hedge]

Ah my bad,wrong channel

[frank bison]

Anyone use android here?

[sinful yoke]

hmmm

toaster?

why what is the issue?

[frank bison]

If you misspell "Scissors" as "Sizzors" does it give you the suggestion of "Scissors"?

[sinful yoke]

[spring grotto]

Uh...

[frank bison]

Isn't that crazy?

[sinful yoke]

im not sure how this is azur lane tech related

[frank bison]

It ain't, the spellcheck is is just pissing me off.

Like it just doesn't know what to do.

It thinks I'm trying to spell Dizziness

And you know what? If you type "Sizzors" into google, the search suggestions WILL give you "Scizzors".

[analog orchid]

Hey Tech Support, I've been playing this game since it came out. Earlier this month my brother got ahold of my phone and thought it would be funny to delete my ships and gear. I literally have lost just about everything in the game now. Is there anyway I can get my account rolled back or something?

[sinful yoke]

you can contact customer support and see what they can do but unfortunately we have never been alerted if someone has had their account successfully rolled back

it’d be nice if you could let us know once you get an email back

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their email

also to prevent instances like this, please enable 2FA

it exists for this reason as well

[analog orchid]

Yeah I emailed them 2 days ago about it. Getting kind of worried since there are so many events right now that I can't participate in

Yeah I'm going to have to do that haa

I'll try again, I don't think I put my UID in it. Thanks

[strong swallow]

What do you do if your game black screens or fails to get past loading screen after downloading the newest update? I binded my account and tried deleting and reinstalling the app. Still having the same issue.

[spring grotto]

Can you try an alternate network connection firstly and/or a free VPN to see if that clears up the issue?

[strong swallow]

Tried that. Same issue.

[spring grotto]

You even tried a free VPN for it?

[strong swallow]

Yeah, App just kept closing saying "stopped working"

[spring grotto]

And have you tried clearing the game cache and restarting your device?

[strong swallow]

No, not sure how to do that. Clear game cache I mean.

[sinful yoke]

are you on iOS or android?

[strong swallow]

Android

[spring grotto]

You'll go to your storage, find the app, open it up there, and you should see an option to clear the cache

[strong swallow]

Okay, that seems to have fixed it. Thank you so much

[spring grotto]

Good to hear! And no problem at all

[dark bronze]

accidentally got the anniversary bag when i wanted the yukata one, is there anything i can do?

[novel ravine]

when I play the sparkling battle star mini game it doesn't give me a microphone for completing

[spring grotto]

@dark bronze Unfortunately there really isn't. You can perhaps try contact support via email but most likely it'll be declined. Sorry

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@novel ravine You only get one run that gives you stars per day. The rest are just for fun

[loud fractal]

so, im having an issue with game notifications on my phone. for a couple weeks now, notification only show up once i open up the game. when im out of game doing other stuff on my phone, i never get game notifications for done commissions or finished classes, but once i open the game, all the notifications pop up at once. im not sure how to go about fixing this

[spring grotto]

@loud fractal hm...you could perhaps try restarting your phone if you haven't yet. As well as just double checking your notification permissions and clearing the app cache

[loud fractal]

okay. ive tried restarting my phone, so i'll try clearing app cache

[vague axle]

Hi, I just tried to buy Taiho's red dress skin after my rental expired early today. The system took my gems but suffered a connection fault and did not get it delivered. Please help, that was a lot of gems!

[sinful yoke]

contact customer support and make sure to include your account information

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

though purchases with gem issues rarely rarely ever seem to happen

[vague axle]

Okay thanks

[carmine hedge]

hey eh, the ballot points when you clear maps, is there a limit on how many you can use?

like i played, 8-4 around 3 times and when i play it again, i dont get anymore points

[sinful yoke]

no but there is currently a bug where it may randomly not give you points

[carmine hedge]

hmmmm where's the dam bug sprey then
any idea how long it might be till it get fixed?

[sinful yoke]

no eta

[carmine hedge]

i see

well, as long as Arizona or Amagi wins, idc what happenes

[lapis nexus]

Why did ;-;

[sinful yoke]

is your account bound?

[lapis nexus]

0-0 that is a mystery last time I played was during the akagi battle ship event

[sinful yoke]

do you have your uid

[lapis nexus]

Like a log in and password? Or just a code 😮

[sinful yoke]

a user ID

its a string of numbers

[lapis nexus]

Hmm I might have that

I take it the only way to fix is deleting it

[sinful yoke]

yes a reinstall, but firstly

if you have that it'd be great if you could send it to make sure

if not I have other things

also is your client updated in the app store/google play store?

[balmy garden]

@sinful yoke

i’m mad

what is this

[keen raft]

[lapis nexus]

@sinful yoke yea I updated my phone and it didn’t work ;-; take it ima have to start over

[balmy garden]

am i illegal

[spring grotto]

@lapis nexus you updated the Azur Lane app in your respective app store?
@balmy garden does it persist through a restart?

[lapis nexus]

I have updated the app and my phone ;-;

[sinful yoke]

and you didnt bind to anything?

[lapis nexus]

More like I can’t find the Microsoft doc with my logs 0-0 for all my games

[sinful yoke]

are you on android?

[balmy garden]

@sinful yoke @spring grotto I reinstalled azur lane

it still doesn’t work

[sinful yoke]

[balmy garden]

I binded twitter

[sinful yoke]

do you have a ship in commissions

that is in your fleet

[balmy garden]

Let me see

Yes

Yes

[sinful yoke]

that is the issue

[balmy garden]

Then why it didn’t say it was in a special ops

@sinful yoke

[sinful yoke]

because the error message doesnt read that

[balmy garden]

Why doesn’t it read that

[sinful yoke]

well, when you read it, it says something else

[balmy garden]

Other says it’s in a special ops

but Z23 doesn’t

[sinful yoke]

well.. its an error code it doesnt explain whats wrong in words, it uses numbers to explain it because of coding

[balmy garden]

ik

It doesn’t says “in action”

@sinful yoke

i need an answer pls

[sinful yoke]

well im just confused now, I thought we solved the issue

[balmy garden]

Z23 doesn’t say “in action”

[sinful yoke]

but she is in commissions?

[balmy garden]

yes

yes

pls

[lapis nexus]

I’m iPhone, I don’t know if I have aship in commissions

[balmy garden]

I have an Iphone too

[sinful yoke]

[balmy garden]

iphone*

[sinful yoke]

well, just remove her from the fleet or end the commission and take Z23 out if you want to use her I cant do much about the “no in action” thing unfortunaely

[balmy garden]

Oh

[sinful yoke]

@lapis nexus can you check your social media and see in apps and permissions if azur lane is there?

[lapis nexus]

0-0

[sinful yoke]

I mean facebook or twitter, if you possibly bound your account

[lapis nexus]

Ohhh

0-0 I mean I has a buy history

[sinful yoke]

but that wont help you login

[lapis nexus]

0-0 dang was hoping somone could find my code using a past receipt

[sinful yoke]

your UID would help me be able to check if you have binds available, but since you dont know, its best to check beforehand before asking customer support to get it back

[opaque root]

how do I recover my lost account?

[sinful yoke]

did you bind it?

[opaque root]

A few hours ago, I changed my phone and in doing so replace the progress I had with that of the new phone, I don't know what to do.

[sinful yoke]

so

did you bind or not?

[opaque root]

Is it possible to recover the previous account?

[sinful yoke]

twitter, fb, yostar

yes but I am asking firstly if you bound at all

[opaque root]

Yes,

but when I switch to the new phone, this change replaced the old data.

[sinful yoke]

make sure to go through this

step 5 is important too!

[opaque root]

I did that of the image, but in doing so, I lost the progress of the previous account. 😦

?

[sinful yoke]

did you select your server as well?

[opaque root]

yes

[sinful yoke]

can you try all?

[opaque root]

but, it seems that I replace the previous account with the new device.

[sinful yoke]

no servers work?

[opaque root]

I use the default server

[sinful yoke]

washington?

[opaque root]

I'm not sure

I never noticed the server. I just trained and played.

[sinful yoke]

can you try all logging into all servers then?

[opaque root]

Ok.

Thanks, apparently I was on the wrong server. My server was washington, but it was in Avrora. Thanks for taking the time to help me. Everything is already fine.

[lyric sorrel]

Uhh, why is it in Chinese

[lapis nexus]

So I has a new issue

0-0 ima be invaded by Iran I have tocmich oil

[sinful yoke]

@lyric sorrel #known-bugs

@lapis nexus you can buy dorm food or go on sorties

[lapis nexus]

Also ... why do I have a goodbye letter

[past latch]

for some reason im not getting any points after clearing maps . . . cant support my waifu T_T

[spring grotto]

@lapis nexus Just a thing from the Kizuna AI collab event
@past latch It's a known bug at times that you randomly won't get points

[past latch]

hmmm, guess i'll try tomorrow again, havent been getting for the last 4-5 times i tried

thx 🙂

[lapis nexus]

0-0 know know who that is but hey I got 1 square for it

[uneven lintel]

yup also getting the bug of randomly not getting points. Hopefully fix will come sooner than later

[dry hound]

everytime i heal using akashis repair get the japanese version not english

[spring grotto]

Known TL issue. And as well just for future reference, bugs such as that should be posted in #bug-reports

[lyric sorrel]

@dry hound That bug has been notified in #known-bugs

[sinful yoke]

toaster just touched base on that

:o he forgot the channel

[wind patio]

is there a way to unbind an account from a yostar login?

[sinful yoke]

you have to contact customer support to unbind it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[wind patio]

ah! thanks

[final acorn]

Why does Azur Lane only accept the second payment for gems? If I purchase a gem package once, it won't give me the gems, but it gives me the gems after the second purchase. It's been consistent over the last 5 gem purchases I've made.

[spring grotto]

Perhaps a connection issue if it's that consistent. I'd say try using a different network connection if possible next time you top off. And as well, be sure that your APK is updated to the most recent patch from your respective app store.

[final acorn]

I'll check that, Google Play said it was updated last time but I'll check again

[oblique trellis]

How to get the first anniversary icon that goes in the profile picture of the secretary in the chat

[spring grotto]

@oblique trellis You need to complete Avrora's questline and then you get an ingame mail containing a medal that you need to use from your depot

[oblique trellis]

Oh ok tanks

[neon cave]

can i report a bug here?

its regarding the purchase system

[stray portal]

does anybody have the same issue ??

[spring grotto]

@neon cave Bugs are meant for #bug-reports but do you mean you didn't receive your purchased item(s)?
@stray portal Yeah, it's a known issue. Ideally a restart (and perhaps a cache clear) should fix it

[neon cave]

@spring grotto even worst than that. previously i purchase the av yr 1 pack. I got double charged

[stray portal]

oki thanks for answering n.n

[neon cave]

but only obviously received 1 pack

but tkx. i'll bring it up to #bug-reports channel if thats more appropriate

[spring grotto]

@neon cave Nah, it's not a bug exactly so this channel is correct

So firstly, try a refund from your respective app store to see if they'll approve it. If they don't for whatever reason, email Azur Lane support at that point and let them know it wasn't approved by your app store

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[neon cave]

Roger that. Tango Yankee @spring grotto

[chrome rune]

i dont know if i should be asking this here but wasn't the summer festival event suppose to last till the 4th? And i mean the one where u can get the Juno skin.

[spring grotto]

It's still going. The main screen tab button is just kinda buggy right now. If you don't see it (or if it's unresponsive), you can access the event from the overall event tab

[balmy sphinx]

Hey guys I'm not sure if this is a bug or not, but how does that event mission work? I've done the dailies and farming but I can't get it to move

[spring grotto]

It's supposed to track and increase when you complete the other daily task. But some players are reporting issues w/ it and it's under investigation by the devs

[balmy sphinx]

Ohh okay! Thank you

[chrome rune]

@spring grotto ya i found the event tab i kinda thought i missed out on it thank you

[spring grotto]

[edgy wyvern]

Is this known?

[sinful yoke]

yep #known-bugs

[edgy wyvern]

Alright thanks

[sinful yoke]

btw for future ref post bugs in #bug-reports

[edgy wyvern]

Yeah my bad

[honest ferry]

https://cdn.discordapp.com/attachments/528197562998718474/616875447396859939/unknown.png

[misty crow]

mission is bugged

[honest ferry]

this quest does not progress even when I finished the quest

[misty crow]

@honest ferry sorry can i have your UID?

[honest ferry]

what UID?

[misty crow]

user id

[honest ferry]

Reluxer

[misty crow]

that's your in game name

Asking for this

the one under your name

[misty crow]

ok thanks

[honest ferry]

👌

[rain dome]

guys did u know how to reset 2nd pass code anyone ?

kinda i forgot the nuke code

[sinful yoke]

..

contact customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rain dome]

ohh okay tnx alot

[carmine hedge]

how do i move an account to another device? i've linked my fb, and twit, but my uid doesnt match or something. i got frustrated and uninstalled the game after, so i dunno what the message exactly said.

is my account done for?

[turbid inlet]

Did u make sure u was on the right server @carmine hedge

[carmine hedge]

yeah, i did.

oh no

i forgot to link my new account

frick

[sinful yoke]

do you have your uid?