well, I think its just that it didnt like that its the same email
#tech-support
sinful yoke
sonic ridge
Thank you for support
shrewd vale
@sinful yoke I'm sorry for the late reply but yeah after i restarted my phone the issue is still here. The last thing i should do probably re install this game?
shrewd vale
Yeah i have. Okay i will reinstall now thank you
sinful yoke
what happens when you try?
boreal sage
wait a minute I was at the Iowa event what's the New Dawn thing about
sinful yoke
its an event 
sinful yoke
its an ingame event
sinful yoke
like 2 days before the iowa event
do you read patch notes per chance? 
@spare ice can you try restarting your device?
spare ice
Yes. .. and nothing has changed.
sinful yoke
can you try restarting your wifi router
boreal sage
oof
carmine hedge
Good morning y'all I have a problem after binding my account I got logged out when I entered again the game started me from the very beginning from the tutorials
spare ice
The problem begen yesterday. Before it was fine.
carmine hedge
Will my account be restored?
sinful yoke
can you still try restarting it 
carmine hedge
I'm on the avrora server
pale pagodaBOT
Z23 Sensei
spare ice
I try to redownload for this app.
carmine hedge
Login how exactly
carmine hedge
Alright
sinful yoke
on the left side of the screen
theres a twitter icon
@spare ice well, have you tried restarting your router still? 
that could help
sinful yoke
im glad you're back in
carmine hedge
@sinful yoke I'd kiss you if I could lol
sinful yoke
keen raft
hexed patio
Hello I was wondering about the mail people that went to the offline event were supposed to get
sinful yoke
it has been sent out iirc
hexed patio
I didn't get anything
sinful yoke
you've better luck in the #578839416441798666 chat
hexed patio
Ok thanks
sinful yoke
I thought it was for premium guests
carmine hedge
hey kawaa 
Hi, i changed my email account and i come to answer... I can change email adress of Yostar blinding in the game?
pale pagodaBOT
carmine hedge
Ok thanks
wide siren
I changed the storage to external sd card on android. I thought it would move the files there, but when i check and nothing is moved. Just the folders and no files. Is there a safe way to change the whole AL file location to sd card?
sinful yoke
al isn’t really optimized for SD cards
misty crow
you can only move the app itself there
you cannot move the obb
which takes up most of the space
azure sedge
You cannot flash the SD card in your Android system like your PC so you cannot move system/obb files from the ROM to the SD card
However as a means of storing data externally, it does give you the permission to "export" app files to the SD card
There is no guarantee that the game will work out tho
azure sedge
Reset your machine
azure sedge
Reboot if you're on Android
sinful yoke
normally retrying it works ive heard
but a reboot is indeed in favor
carmine hedge
I'll try
Brb
So this happened
Now I'm more confuse
It says 100
And it keeps going
Help
I've already rebooted my cellphone
sinful yoke
let it keep going
carmine hedge
Okay I'll wait until it's done, thank you
lament hawk
Is it okay to pre-update now?
outer herald
It should
jovial rock
/checkbind 69200735
spark latch
server not up they lied its only pre-download
dusky kite
I'm having a problem with the pre-download. 1/109 and the file [4] keeps failing
carmine hedge
I'm having the same issue
clear echo
@dusky kite same here
carmine hedge
It went from a 99.1mb download to a 66.6mb download afterward
dusky kite
99.1mb to 66.6mb but it stops there :|
clear echo
wut
carmine hedge
Yeah, it stops there
clear echo
reeee
carmine hedge
Oh wait it might be working, it's halfway through 1/108
clear echo
I cant update
carmine hedge
Nevermind, download speed slowed to a bootyscooch, chances are good it'll fail again
hey guys i just bought a gem pack and it didn't send me my gems and it took my money
dusky kite
90% of 1/109 and it resets. Lol
dusky kite
No it's Prinz-related, you can't find surcouff stuff yet
carmine hedge
Oh nice okay, and that's why I asked
carmine hedge
Anyway this thing wont fkin go, yhink I might have to redownload?
Coz my bitrate is NOT good enough to handle the whole thing quickly
glad comet
Stuck on 1/108
carmine hedge
That makes 4 of us
dusky kite
I'm somehow able to bypass the problem now. FeelsWeirdMan
carmine hedge
Wot?
May I ask if you did anything sifferent?
i still don't have my gems????
i bought that $19.99 pack
Have you checked if there's just downtime because of the servers trigged?
dusky kite
I just waited. The first few was stuck at 1. 90% to 1/109 and it resetted. After that, it somehow went smooth sailing
carmine hedge
Interesting
pale pagodaBOT
carmine hedge
Thank you, Z23-sensei~
misty crow
ok who here is having connection/download issues
carmine hedge
A lot of us are having that issue @clear echo
clear echo
im still stucked
glad comet
Using VPN solve the problem for me
carmine hedge
The only person who seems to have resolved it just waited
Damn, I wish I had one on my phone now
misty crow
vpn to what location 
carmine hedge
Can we get a tech solution like real fast, this man is about to break
carmine hedge
I'll bet
carmine hedge
Reckon we can do this like Scherzo and crash the servers?
misty crow
all those having connection issues, where are you from
carmine hedge
That's odd
I don't download after nighttime since it's nighttime and maintenance was over so I sleep and just download on the morning
@carmine hedge , I understand the first part of your nickname, but why are you asking for help?
Is that not a desirable fate?
Well, it IS morning for me, rip
For some reason it's messing up during downloads especially maintenance was just over
carmine hedge
Yes?
pale pagodaBOT
carmine hedge
gonna need a few minutes
clear echo
misty crow
thanks
clear echo
hold right thumb and slide the left of your phone screen
hold youre right thumb on the right side
carmine hedge
It just pulls up the Android Tab-Control center
clear echo
hmm
carmine hedge
got it, thanks!
Dunno what any of it means but one log caught my eye and it says 'Update hash file'
gonna be a pain in the ass to read, sorry
misty crow
thanks anyways
clear echo
Download timeout
carmine hedge
Mine is Update hash file
misty crow
thank you anyways
dusky kite
Okay so throughout the whole update, the inital pre-download start was the only problem I encountered.
carmine hedge
Even tried VPN
carmine hedge
that was my intial thought
My update is stuck at 1/109, it keeps reseting
welcome to the club xd
clear echo
lol
carmine hedge
Throughout this time of need, jjst remember: You are not alone.
rough vapor
Anybody know what are CBs? Or is it supposed to be BCs but spelt wrongly?
misty crow
@clear echo @carmine hedge checked with staff, most likely just slow net
@rough vapor CBs are large cruisers, like PR2's azuma
rough vapor
Oh thanks Zero
misty crow
no one said it was
rough vapor
Not even available in EN yet but oh wells XD
misty crow
carmine hedge
Haven't had problems like this before Anniversary
That's odd, my net was slow before and can still DL
It's because of the server overload probably
That might be the case
I remembered the Iron Blood event overloaded the server lmao
carmine hedge
You can't say that~
strange lake
can somebody help me, i didnt binded my account and i got a new phone so i cant login into my old one
carmine hedge
Ohhhh boy
clear echo
@strange lake oof
strange lake
is it that bad?
strange lake
is there a way to recover it?
misty crow
do you still have your old phone?
strange lake
no because it broke
clear echo
F
pale pagodaBOT
strange lake
okay thanks
granite vector
Greetings, so i tried to re-bind my JP account because my previois twitter being suspender for unkown reason. THAT has turned out bad. I can't logon to that said twitter account (i did submit a ticket to Twitter), i also lost my screenshot of my UID
don't wanna lose 2 years of work (since 2017)
misty crow
we're not really JP support sorry
Information to give to cs@azurlane.net when trying to retrieve your account:
Copy the text below and fill it in, and add "アカウント復元" at the top. The image at the bottom is the translated version to help you understand what the text is asking for.
・サーバー名
・プレイヤー名
・ユーザーUID（ログイン画面右下に表示）
・ユーザーID（プロフィール画面に表示）
・引継ぎコード発行時のスクリーンショット
・ダイヤ購入記録
※ご購入時の領収書、もしくはiTunesやGoogle Walletで確認できる購入画面のスクリーンショットをお送りください
※ご購入された際の注文番号、注文日時、ご購入内容等を確認できるように撮影をお願いいたします
※一部を切り取った画像ではなく、フルスクリーンのスクリーンショットをご添付ください
・ゲーム内で設定した生年月日
・ゲームを開始した日時(サーバーにアカウントを作成した日時)
・指揮官レベル
・所持キャラクターとレベル
・所持しているダイヤ数
・選択した初期キャラクター
・ゲーム内に最後にログインおよびログアウトした時間
granite vector
dangit, thanks anyway, i hope twitter responds quickly
misty crow
tho this is all we can say
rough vapor
Minor translation issue found while doing hard mode map
teal wharf
@leaden patrol define 'this', you mean the log mode? just press hide, you opened it on accident
@rough vapor Known issue
rough vapor
Ok
teal wharf
With what?
raven swallow
I brought the gems but it didn't show up
teal wharf
@leaden patrol probably need @ Restart to look at that. i know nothing of log sorry ^^
leaden patrol
As in restart the game?
teal wharf
No the person Restart, what is the problem you have? you cant log in?
@raven swallow you have the receipt in your play/apple store, but did not receive gems?
pale pagodaBOT
teal wharf
can take a few days, but they will send items to you.
Well sorry you gotta be patient 
raven swallow
ok thx for that XD
leaden patrol
I downloaded that update through apkpure since Im having the looping update thing
teal wharf
@sinful yoke
you know anything about this?
viral sun
Ever since the large anniv patch whenever I tab out of AL on my phone, I get a black screen for a short bit and get the prompt to reconnect to the server when I tab back in to it. Anyone else have this issue?
carmine hedge
I don't know what to do...
I tried updating the game from Google Play, I turned my phone on and off a bunch since I got that problem last time and Turning it off and on again worked. I tried deleting a few apps to open up space for this giant game, didn't work
spring grotto
Can you try a different network connection and if that doesn't work, try downloading a free VPN to see if that works?
versed lantern
anyone have facebook login problem? everytime i tried to log in my facebook account, the game restart and back to login screen.
carmine hedge
I don't think it's about the network connection. I have Mobile Data wich works about everywhere in this country
spring grotto
@versed lantern Can you try turning developer mode on and then off on your device?
@carmine hedge It could be regional. So just to try it out and rule it out
versed lantern
still not working. for some reason i can login through twitter. but i didnt bind my account with twitter or yostar.
spring grotto
So Facebook is the only one that crashes? How odd....I'd say perhaps try restarting your device if you haven't already and as well as clearing the cache of AL just to try out those simple solutions
versed lantern
still crash 😭 . now im hoping reply email from customer support to bind my account with my twitter account.
white stag
Trying to update through wifi gives me the error just like @carmine hedge (and also "Hash file check failed") but using Mobile Data seems to work (although I won't do it because I'm almost all out of data)
delicate glacier
i lost my progress as soon as a server maintenence started so the mission i did did not count for the superstar of the blue sea event and the seal reports are not showing in loot drops now
spring grotto
That's due to the event ending now, hence why you're not getting the points anymore. As for the run you did before, there is a reason why they give out warnings for maintenances so situations like this are less likely to occur. I'm not sure if there's much to be done about that run personally, you can try emailing support if you'd like, but I don't believe there's much to be done
delicate glacier
ok
compact oasis
is this a bug? when pressing the meowfficer tab, it doesnt let you change fleets afterwards? 
delicate glacier
also im new to the game aswell
misty crow
just tap it back?
compact oasis
nothing happens
arctic zealot
there are $0.99 , 4.99 , 9.99, 19.99, 39.99 and 79.99 for in game purchase. I want to know it is each price i can get double gem reward for 1st time purchase?
arctic zealot
i purchased gem on 13th aug before the reset double gems. but i did not get the gems on that day, today only received the gem
dusky fossil
heya ~ ...
just want to know , does we get Research done & Meowfficer training done notif feature in this update ?? .
because i got notif about my research done & meowfficer training done..
arctic zealot
now my reset gem is gone?
because my in game show no more double but i purchased the gems before it reset
spring grotto
@compact oasis It's being reported and as well for future reference, bugs should be posted in #bug-reports 
@dusky fossil If you received them, then they've been added
@arctic zealot So your purchase issue wasn't solved until AFTER the double bonus reset and it took your double bonus that should've been reset?
arctic zealot
@spring grotto yes
dusky fossil
arctic zealot
now it show no more double for me
dusky fossil
wow , very thank you ...
spring grotto
@arctic zealot Got it. I'm not sure of the inner workings of the double reset on the backend, but just to confirm as well, when you DID get your purchase issue solved and gems sent to you, they weren't doubled were they?
arctic zealot
i got it double after the purchase issue solved because 13 aug that day is my first time purchase in azur lane
spring grotto
Ah, okay. Hm...email support and let them know your account information along w/ clearly stating the issue about the double reset and seeing if they're perhaps able to get it fixed for you
/techsupport
pale pagodaBOT
placid pagoda
Im not able to load the game it keeps trying to down load a file
spring grotto
What happens when you try to download the file?
bold path
Same i can't download the 14 mb file
spring grotto
Same question, what happens when you try?
bold path
At first it will download after reach the middle it will stop and re download from start and it will repeat again and again
spring grotto
Got it. Can you do these two things firstly for me. Take a screenshot of the logs and then as well, what region are you located in?
/logmode
pale pagodaBOT
spring grotto
steps for log mode in case you need it
spring grotto
Ah, it did? That's good. Yeah, it's the connection error from looking at the logs, but it's good that it solved itself for you
bold path
Thanks for the support @spring grotto
pure finch
misty crow
you can't
ebon tendon
Shortly wondering, idk if anyone uses linux system (debain) but does anyone know virtual android or least an android programm that i can run AL? :o
i tries researching on Intrnert but kinda got no luck-
round meadow
When is the E-Mail support active and how long does it usually take to get an answer?
misty crow
@ebon tendon does nox not work for linux? can't rmb
ebon tendon
Hmm i couldnt find nox for linux- there only for mac and pc 🤔
misty crow
@round meadow they're active on normal working days/hours and follow UTC+8
round meadow
Kk ty 
hollow shell
game seema to freeze alot. never happen before.this new update the cause?
not responding is what i mean. have to keep force close
spring grotto
As in, the response is delayed or not responding at all?
hollow shell
no respond at all
before it was delayed, but after the update today, it not responding. like frozen til u force close
it freezes right before entering battles for me. no matter how long i wait n press buttons.
both tablet n noxplayers
i have huawei tablet
spring grotto
Try a different network connection (just to rule out connection issues) and if that doesn't work, try a file repair from the settings menu in game
hollow shell
ok, thanks
spring grotto
No problem at all. And as well, they did just release a full APK update on the Play Store so be sure to download that as well when it's available in your regional store
hollow shell
i see, didnt know app pwge has separate update, just got it now lets see if anymore prob. thanks for the notice
hoary badger
How come I can't access #game-news
sinful yoke
update your discord
hoary badger
Oh it works. Thanks
spring grotto
So you didn't receive your gems? (or some similar in app purchase?)
spring grotto
Did you buy the Lucky Bag?
rustic token
Yeah
spring grotto
Is it not in your in game mail?
spring grotto
Okay, contact support via email then w/ your account information along w/ a purchase receipt and they'll be able to help you w/ it
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
spring grotto
Be sure you're sending it to specifically al.cs@yo-star.com
sinful yoke
really anytime between 0-6 business days
rustic token
Actually it just bounced back saying that it doesn’t exist either
Wth
What’s up with this
sinful yoke
in gmail?
spring grotto
Try copying and pasting the email address from my message if you haven't already
stray pewter
how do i get out of the meowfficer screen? i can't seem to return to select fleets
this screen
spring grotto
It's a known bug as of right now. We're waiting for a fix for it
stray pewter
ah i see
are you supposed to click the meowfficer button again to switch back?
when its fixed
carmine hedge
I already send the email for disbind my current e-mail for my count of AL, i need make anymore or just wait for now?
sinful yoke
just wait for now
carmine hedge
KK, but cause the english isn't my native language and is poor i don't think if im sent the correct information
spring grotto
No, the servers are fine as of right now
spring grotto
al.cs@yo-star.com
turbid inlet
Idk if this is a bug or I’m miss understanding something but after we pick our sr aren’t we supposed to get an dorm item as well
spring grotto
No? 
Where did you get that information? You get the SR ship along w/ a letter from them to keep in your Depot
turbid inlet
Ahhh thank u I was misunderstanding then my bad. Thank u tho @spring grotto
carmine hedge
hi, I was hoping I could get here some advice for a lag proof minimum specs chipset
I'm in a bit of an account related pickle
where should I go with my problem?
sinful yoke
whats the issue
carmine hedge
pretty sure I linked my game account to my gaming related facebook account
but now I can't log back into my facebook account and I can't restore it either because I didn't set a birthday on it and all my friends in it are fake too 😄
sinful yoke
so you lost access to the fb?
carmine hedge
yeah
sinful yoke
contact customer support and tell them you cant login due to the fb problem make sure to include account info
/techsupport
pale pagodaBOT
carmine hedge
cheers
brittle raven
I am not sure if this counts as a tech support issue, but I noticed problem with the Easy/Hard/Exam task screen: Its displaying a hex address above the progress bar, and the bar is apparently not filling as it normally does, if I recall correctly. Screenshot: https://i.imgur.com/CG0gOeB.jpg
Anyone else having that problem or just me?
spring grotto
sinful yoke
literally just reported 
brittle raven
oops. Checked but didnt see it, my bad.
oblique trellis
How do I solve the login data expired?
proven kelp
Hi guys, I don´t know why but since today update I´m stuck in this screen, I already tried to reinstall the game but nothing I´m still stuck
plz help
sinful yoke
have you tried updating from the app store/google play?
proven kelp
Yeah already did it
sinful yoke
that is the old loading screen
it should have gone away with the new client updates
is your connection stable?
proven kelp
I already tried to reinstall the game too
for that I got that loading screen
and yes my connection is stable
sinful yoke
can you try restarting your device, and if it still does that can you attempt another reinstall?
proven kelp
actually I reinstalled the emu too
and I´m still stuck in that screen
should I send an email?
cuz this is the first time I got problems with the game since day one and It seems that a few people got a similar bug with the loading screen or at least a looping issue with it
sinful yoke
did you attempt another reinstall? it might be persistant
I'd say if it stays again then it is best to contact customer support
might be a little stubborn this time around
proven kelp
well I already tried two times but I guess I could try again
sinful yoke
3rd time is a charm
peak bluff
Recently bought the handful of gems pack but it’s not showing ingame yet
Tried restarting game twice so far
sinful yoke
contact customer support and include your uid, username, server, and a receipt if possible
/techsupport
pale pagodaBOT
proven kelp
Well It doesn´t work I´m still stuck xD
Time to send an email I guess
cerulean ginkgo
how would you show a receipt
I am having a simular issue as @peak bluff
I sent an email
sinful yoke
in your email you should have received a receipt from apple or google play store
cerulean ginkgo
nope it just said payment sucessfull and it is shows a pending charge on my bank accoutn
sinful yoke
well, I did say if possible
sinful yoke
is your client updated in the play store?
leaden patrol
I am still having that looping update thing, so I downloaded the atc
patch** through apkpure
leaden patrol
oh my, RIP my login streak again
golden oak
Why is only 140ish mb of azur lane moved to my sd card instead of the whole thing?
spring grotto
It might've just not been moved over correctly. But in general, AL doesn't run well from SD cards. Many people will get (or eventually get) an error code 5 which causes them to have to reinstall freshly onto their internal
golden oak
o
carmine hedge
i need help my game is stuck on limbo
Everytime the meter reaches full it resets
spring grotto
It's an issue to do w/ connection speed. Staff are aware of the issues going on w/ it and they released an Android APK patch that should've ideally fixed it but no word on it for iOS. We'll be asking them about it. In the meantime though, one way to solve it if possible is to try a different network connection to see if that bypasses the network timeout
carmine hedge
Okay
carmine hedge
My ipad is hotspot-ing with my phone so far the game in my phone works fine but the game in my ipad is still stuck in limbo
spring grotto
They're both using the same connection or do you mean your iPad is running off your phone's hotspot?
carmine hedge
Ipad is running on my phone's data
it usually works this is the first time it got stuck on limbo
spring grotto
Got it. Yeah, the connection probably isn't strong enough w/ the current issue of the server. The data itself is good (hence why you were able to update w/ your phone or it was the APK update this morning) but when running it as a hotspot, it times out hence why you get the infinite loop
carmine hedge
so i just wait till another hotfix happens?
spring grotto
We'll be informing them that iOS is still having the issue as we haven't heard of any iOS update for the issue yet. But in the meantime, a stronger connection could get it past the issue if you happen to be able to try one
spring grotto
No problem at all
carmine hedge
ive recently changed my phone
tried to login again after connecting to my linked twitter
but whenever i start the game, it shows the game from the vewy beginning
is there something i can do?
cobalt snow
Have you tried checking all the servers?
carmine hedge
ah, looked like i was in a different server
thanko for help
carmine hedge
by the way anyone knows how long dose it take for them to reply to my email about my gem problems?
sinful yoke
0-6 business days
carmine hedge
ok thanks
sinful yoke
can you try restarting your device?
obtuse coyote
ok i'll try that ;) ty
fossil bronze
Hi There, Super Star of the Blue event says it runs untill the 28th August but I cant collect items anymore? Ive cleared multiple times on 8-4 and i'm not getting any items... Is the event actually over?
fossil bronze
Oh only the collection is still running! Sorry i was confused about that, thanks for clarifying...
Thanks @misty crow
misty crow
daring ibex
I fell into the same trap tbh
carmine hedge
What's happening?
I uninstalled and reinstalled the game then there's an update again
And it keeps doing it
sinful yoke
can you restart your device and try again to see if that stops the repeating dl?
carmine hedge
It stop at here
Then it proceed again
I tried everything, i format my phone, reboot my CP and clear cache
It keeps going
So another 1gb update?
Almost 3gb
Help
Hello?
WTF
It keeps going
Hello?
sinful yoke
is the issue that its going and going or restarting?
sinful yoke
what is it at now
teal wharf
Mine takes up 2.23GB on my phone, in your 2nd to last screenshot, can you tap 'Storage' and show us what's in there?
carmine hedge
It keeps downloading again almost 1.20
sinful yoke
there was an update for 1.36gb or so
teal wharf
Probably need to let it keep going till then, and then do a data/cache clear via your phone storage settings (not an uninstall)
3GB total is not normal
carmine hedge
The update is finish it's back to 2.14GB
From 3.0.18 to 3.0.19
But that update was the same as the yesterday, it takes so much storage on the update but when it's finish it's back to original files size 2.14gb
Sometimes it keeps going back to 0 after the it says 31.54/31.54, I have to reboot my device to make it run perfectly again
Was the update had a bug or something?
sinful yoke
and update was released this morning
but no bug was present
I personally dont know the cause of the updates restarting
carmine hedge
It scares me when it happens I thought I have to format my device again
sinful yoke
but for ingame updates, it will restart due to low dl rates but I believe that was corrected
final timber
anyone had a problem with subs not showing oxygen depletion in battle? i always observe it during the sub weekly mission
median needle
it's a known bug.
final timber
oh nice, then it's being worked on huh
median needle
no idea but "it's known" 
random lily
Hi guys I don't know where to ask this, hopefully this is the right place, I need some help to find my old lost account
teal wharf
Did you bind it?
median needle
if you did bind your account make sure you're selecting the correct server when you login. the game defaults to the newest one.
random lily
No because my old phone is broken
pale pagodaBOT
median needle
tell them all you remember about the account. and add in any receipts from purchases you may have as well.
azure sedge
Try a 3rd party applications then,
Google Play have had a small fix a while ago, potential bugs is inevitable
bold path
Hey i can't download the hotfix update
spring grotto
How so?
bold path
@spring grotto same like yesterday
spring grotto
Okay. And are you on Android or iOS?
bold path
Android
spring grotto
Okay. And have you downloaded the APK update that was released yesterday on the Play Store for AL?
bold path
Yes
spring grotto
Can you screenshot AL's page on the Play Store please?
bold path
spring grotto
You dont have the APK update installed
bold path
Hmm so i must update again ?
spring grotto
You need to press update and get the updated APK to fix the connection issues
bold path
Ohh okay thanks for the support
carmine hedge
My game works and i don't download the update in store
I need to reinstall update apk?
spring grotto
Ideally it's best to for future updates to install it whenever possible
carmine hedge
So im come to update
spring grotto
I'm not too sure what you mean, sorry
carmine hedge
Np is my fault
I speak english like a bath xD
I already update right now the AL apk in the store i say
spring grotto
Okay. So if already have the update from the Play Store, you should be good then. And your game is running fine?
carmine hedge
Yup
I update because when i enter in the game the lvl of ships and home icon appsears in black
But now all is ok
spring grotto
Okay, that's good to hear
spring grotto
Yeah, the Play Store will do that. It won't show the correct amount that's being downloaded. I'm not sure why 
But it's okay. The actual update is about 2GB in total (don't worry, it'll replace plenty of old files in the game so it won't kill your storage)
bold path
Waaaat i just have 1 gb internet quota left
spring grotto
Sorry to hear If you need to, you can just get the update when you have more data available for get to use a different network
bold path
I'll download it later thanks
sturdy cove
Hi there, so my game is currently experiencing some problem updating. Total download file is only 14.6mb. I clicked the download button and it rolls saying 1/4 files being downloaded. HOWEVER, the moment it finishes the download, it still says 1/4 files downloaded. How do I fix this problem?
spring grotto
Are you on Android or iOS?
sturdy cove
Android
spring grotto
Have you updated to the most recent APK update from the Play Store?
sturdy cove
Well I did when the 1st anniversary update said it had to be downloaded manually in the playstore
spring grotto
There was one released just yesterday to help solve the connection/download issues
sturdy cove
I haven't heard of that one yet. My game has been running fine up until an hour ago. Welp I guess I'll update it on playstore then
Thank you @spring grotto
spring grotto
No problem at all. It should ideally fix the download issue and if it (for whatever) doesn't solve it for you, just let me know
spring grotto
Yeah, the Play Store will do that at times for some reason. The actual update is definitely larger than 30MB. But no worries, it's fine and it'll finish the download
sturdy cove
Alright fair enough. I just hope my remaining 500mb will do a justice
spring grotto
Well the update will probably be around 2GB of so. So if you don't have enough data to download it, I'd say hold off until you get more available or are able to use a different network
sturdy cove
Uh oh. Well, until next time I suppose. In any case, thanks again for the help
spring grotto
No problem at all 
carmine hedge
I have a problem with the oil in this game
Every single time my game crashes on my phone, I lose oil when I log back in
And this is a constant thing too, when it crashes
spring grotto
What kind of device are you using?
spring grotto
Well the reason for the crashing is almost certainly due to RAM limitations. The iPhone 6 has 1GB of RAM while AL requires around 2 or more to run smoothly w/o consistent crashing issues. As for the oil loss, I can't say much there besides just make sure you're not spending it on anything such as sorties, food, etc
carmine hedge
I literally went from 10570, to 10534. I’ve been trying to get it to be either zero or five as my end, (Yes I do that, don’t judge) but I can’t when it keeps doing that
spring grotto
Well as said, be sure you're not spending it on anything (especially right before it crashes. Such as starting a battle) But aside from that, you could try opening up a ticket w/ support via email to see if they can offer any insight to it
carmine hedge
Is there a fix for the update loops? I somehow got through yesterday, but after the recent patch the loops are back
spring grotto
Are you on iOS or Android?
spring grotto
Okay. There was an APK update yesterday released on the Play Store to fix the connection/download issues so download that if you haven't yet. But the update will be around 2GB or so. Just to give you a forewarning
carmine hedge
I figured I'm gonna be needing that update, guess I don't have a choice then.
But is re-installing an option too? It could save me up some space if so
Cause a few days ago, with the aniv update, google play didn't install the update but it downloaded it. So I had to uinstall and re-download the whole thing
spring grotto
Well the update should replace the files so the overall size should still be close to the same. But yes, you could reinstall
carmine hedge
Okay thanks, i just don't wanna re-download if it happens to not install the apk again
I'm on a tight data budget this month
jolly belfry
yo I never got that ring and gems from the mail thing, account is certainly old enoug, made 48 days ago
spring grotto
If you're sure it's not in your in game inbox at all, email support with your account information and they can perhaps get some verification about it
/techsupport
pale pagodaBOT
jolly belfry
ty
normal sable
Hmm, my game is having trouble retrieving version info. Is that a problem on my end due to emulator, or something else?
spring grotto
Getting stuck at "Retrieving version info" is usually a connection error. If possible, try restarting your device, using a different network connection, or restarting your current one
normal sable
The old "Turn if off and on again" trick seems to have worked lol, thanks!
spring grotto
Good to hear and no problem at all
umbral cave
Where can I contact with the problem of logging into my account? Previously played in azur lane, tied Twitter, Facebook, Google play. Remove it. Decided now to install - all is lost, gives a blank account, why would I not went into the game...
umbral cave
what if I already broke 4 step :(
spring grotto
How exactly did you break it? You just need to log in with Facebook or Twitter on the title screen for Step 4. Then choose your old server for Step 5
carmine hedge
i have the same problem, i had my twitter connected but when i click on twitter like on step 4 the game asks me if i want to bind it to twitter
maybe i do something wrong
sinful yoke
does it say authorize on the bottom?
carmine hedge
it says connect
sinful yoke
it should connect you to your account then
sinful yoke
are you logging in at the title screen?
carmine hedge
yes
sinful yoke
then it should log you in per usual
carmine hedge
i reinstalled the game and now it logged me into a new one
sinful yoke
iirc theres a confusing login screen with twitter for some people
but no one has come in this channel with it for a very long time so I cant recall if this is the same one since it was before the new twitter ui
oblique trellis
I get that my account has been logged into another device but I only have mine, how do I solve it?
sinful yoke
that generally happens if your connection is laggy
@carmine hedge also make sure to select the right server 
carmine hedge
can i somehow reclaim my old acc if it goes wrong?
sinful yoke
yes
sinful yoke
good to hear
carmine hedge
i almost got a heart attack
carmine hedge
its confusing
keen raft
hollow zinc
hi i goofed and accidentally bought the wrong gem pack. i forgot the 1st anniversary luck box was a thing- i requested a refund via google play and it was approved but i still have the gems from that first pack i bought. will they go away eventually or did i break the system?
i hope im asking in the right place lol
pale pagodaBOT
crystal arch
Should I contact customer support if my NO. 7 and on of Albacore's Fanbook is still locked? All the days are supposed to be open by now, right?
sinful yoke
did you finish no 6
cerulean ginkgo
so I sent the support team an image of my pending charge on itunes on my purchases section is that what they are looking for in terms of a receipt
spring grotto
that ideally should suffice. And if not, support will just let you know
river condor
Just a quick question . . .
Was there like a huge influx of tech issues in the last few days?
sinful yoke
not that we are aware of
cerulean ginkgo
I just want my tahou skin
sinful yoke
its just not as common as it used to be 
river condor
Idk, I'm awaiting my issue to get resolved for a couple days now, and I'm getting slightly worried
sinful yoke
what email did you send it to
cerulean ginkgo
who crys or me?
river condor
The one listed for tech support
I got a response, but now it's been like two days and I have received no updates
river condor
Oh yay
river condor
Great
cerulean ginkgo
ah I hope I get my gems in time before the skins expire
river condor
Cuz I received the instructions for my problem, I followed them, sent them the update on Wednesday, and now I'm just waiting for confirmation that the thing worked
I didn't know that EN's issues are still processed in China though
cerulean ginkgo
also realized that I forgot to give them the server
should I send them another email with that? I gave them the UID and user name
sinful yoke
uid is both server and account
cerulean ginkgo
ah the instructions said send server and account as well as uid
sinful yoke
you will be fine
thats just because people dont see uid as something important
when its really the most important thing
since its your unique id that accounts for your username and your server
but if you dont know your uid, then you just give them your username and server
cerulean ginkgo
ok cool thanks
river condor
A friend told me they got their account back after 2 days so I was kind of hopeful
proud pelican
https://gyazo.com/c4f705c5fb4fe8193658c404c02dd06c https://gyazo.com/9ed4466d657daa46d06d207180ccc0eb keep getting pinged from cat lodge cant find the source
oblique monolith
These are confusing times.
I cant even terminate it 😖
I tried completing it but that didn’t do anything either
spring grotto
@proud pelican It's a known bug. Unfortunately we don't know the cause of it
@oblique monolith You need to do those chapter runs to finish that project as it says in the "requirements" section. As for the notifications, I'm not sure why they're there. Try turning them off and then on in the settings menu
Anywhere between 1-8 business days
so not including weekends
proud pelican
k
crystal arch
Wow I'm dumb. Thanks, Kawaakari. I missed a block in a corner. Small screen. 
sinful yoke
wise spear
is there a way to recover my account? i forgot to bind it with facebook
spring grotto
So you didn't have it bound at all?
wise spear
no
spring grotto
Okay, please contact support via email and let them know your account information and they'll look into it to help you
/techsupport
pale pagodaBOT
brave crest
Not sure of this is the place to ask but how do I make my account playable on two different devices?
sinful yoke
follow the image in pins for how to bind and then login on another device
ocean crystal
Hey i can login to my account but then i get this screen i can tap and it shows that blue square when you tap in game
robust moat
Hello dear moderators of the English server! I do not have daily submarine missions updated. Also things began to drop very badly from ordinary worlds. My nickname is in Macrophage.
sinful yoke
@ocean crystal can you reinstall
@misty pier is your account bound?
@robust moat what do you mean they did not update?
ocean crystal
I think its bound but i dont know for sure.
sinful yoke
do you know your uid
ocean crystal
Uid?
sinful yoke
user ID, a string of numbers
ocean crystal
No
sinful yoke
are you on android
ocean crystal
Yes
sinful yoke
@ocean crystal can you do this?
@misty pier I was not asking you all that, just if you bound
can you reinstall since your account is bound?
sinful yoke
yes
misty pier
Then after that what i will do next?
sinful yoke
just let me know if it fixes it again
robust moat
@sinful yoke With the advent of a new day, there were no new attempts at the daily missions of submarines
spring grotto
Submarine daily resets on Monday, so it shouldn't have reset today
misty pier
Finish
sinful yoke
also it is only 8pm
misty pier
So what to do next?
misty pier
No im still not openin it cauz im waiting for the next instruction
sinful yoke
reinstalling was all you needed to do
misty pier
Okey
sinful yoke
so you can open and attempt to login as usual
misty pier
Then ill try to log in my twitter and fb
robust moat
Okey thx, i not reed description
ocean crystal
Hey i deleted the files but its still doing the same thing
Is there a way i can bind my account without using the app or find out if im binded or not?
robust moat
And why did things fall from the normal world less? Things I mean parts of the equipment of the ships.
Previously, for 5 visits on one mission with a full sweep, you could collect 1-2 things. Now this is being done with 10 or more.
spring grotto
@ocean crystal Do you have your UID?
@robust moat that's just RNG for you unfortunately
ocean crystal
@spring grotto no i dont know my uid
spring grotto
If you don't, the only other way (w/o going through support via email) to check would be to look on your social media accounts and see if your app permissions have AL in them. If they do, then that means you almost certainly bound it.
robust moat
@spring grotto RNG?
spring grotto
Random number generator. It basically means it's all up to chance if you get it or not
ocean crystal
@spring grotto no i dont see it in my twitter or my facebook is there a way i can bind without going through the app?
spring grotto
There is not unfortunately. It has to be through game
robust moat
And what does your RNG often have to give out now?
spring grotto
B/c it's completely random. There are times where it'll be good and there are times where it'll be bad
robust moat
Well, nothing to fall out is the same as it is not right.
spring grotto
Not much else I can say, sorry. That's how drops are. They're all up to chance 
robust moat
I think the system is broken, because she often gives out nothing.
sinful yoke
who is she
robust moat
I agree that it should be random, but when it gives 0 more than I would like, this is already a cause for concern.
ocean crystal
@spring grotto whats the support email?
spring grotto
/techsupport
pale pagodaBOT
spring grotto
email is there for you
spiral swallow
Good evening i have one question is normal that the exchange of ashen simulacrum was closed way before from the date is says?
spring grotto
The exchange shop was closed on time. Only the chat border was extended to the 28th
spiral swallow
Oh
I thought everything was going to close on the 28th
Welp lost some coins i didn't used lol
solemn axle
Hey guys, do you know why this happen?
misty crow
restart the game
solemn axle
Already did
Even restart my phone
But still like that
Couples hour ago work smoothly, but now...
ocean crystal
Is their any other part of the game i can delete to force it to update without losing my data
misty crow
@solemn axle so it hangs there?
@ocean crystal could you elaborate?
misty crow
yes
solemn axle
Ok, thank you @misty crow sir
desert marten
where can i type /joinclub Name
misty crow
#bot-spam
desert marten
😅
tacit nimbus
So uh i didnt get my summer game ticket for today after reset, is it just me or anyone else got this same issue as well?
misty crow
have you restarted the game?
tacit nimbus
Nope, havent restarted it yet since i just open the game
misty crow
please try doing so
tacit nimbus
Gonna try to restart it a bit
K idk why but it seems like restarting the game fix it, Thanks 😄
violet lark
hello, is normal on superstar of the blue seas to don't get points?
spiral quest
this keeps fucking coming help
misty crow
@violet lark https://cdn.discordapp.com/attachments/468804193646542849/614219875149152328/unknown.png event has ended
@spiral quest please update/reinstall the game
carmine hedge
Can someone please help me restore my account ?
misty crow
what exactly happened?
carmine hedge
I didn't bind my old account :(
pale pagodaBOT
carmine hedge
Thank you 😁
smoky wagon
hey, I need help recovering my account. I made a yostar account and linked it to the game, but i sadly dont remember my userid, can you still recover the account with out it?
misty crow
yes
smoky wagon
okay, so what do i need to do to recover it?
misty crow
/techsupport
pale pagodaBOT
ocean crystal
@misty crow im trying to see if theirs anything else i can do since im still waiting of them to respond by email.
misty crow
just wait
smoky wagon
/techsupport
pale pagodaBOT
forest obsidian
Well
Its been a week since a send an email about my account recovery and i havent got an answer about it.. iguess thats it for me
carmine hedge
Yeah guess they've got loads of stuff to go through... Haven't waited a week myself tho
ember ridge
Can someone pls and I mean PLS restore my old account
spring grotto
Did you have it bound to FB, Twitter, or Yostar?
ember ridge
Yes
spring grotto
Okay. You need to login to your bind option on the login screen and then fully log into the server you previously played on
smoky wagon
see, i lost my account, signed in with yostar on the login screen, and it still made me make a new account
nvm, i fixed it
stable pendant
mine has been doing this as well
where it hangs up at the loading screen i even uninstalled it restarted it now the game wont even install back. like i start it and just goes black screen
spring grotto
Can you try a different network connection and/or a free vpn?
stable pendant
ive done it on multiple wifis, used data nothing works
sinful yoke
can you attempt a vpn then?
stable pendant
it was working fine the night before idk what happened to it
just tried with a vpn still same thing
thats all i get i was getting the screen b4 i tried to reinstall that the other user posted
this one
once i uninstalled and reinstalled i jsut get the black screen now
thorn cloak
Hey I purchased gems but they didn't show up. Is there someone specific I should contact regarding this problem?
sinful yoke
contact customer support and include your uid, username, server, and a receipt if possible
/techsupport
pale pagodaBOT
thorn cloak
Thanks
wicked python
So I got charged for Gems and Never got them and still no response
sinful yoke
when did you send an email and what email does it say it sent to?
wicked python
I sent it to the al support email, and I sent it Friday morning
sinful yoke
so roughly more than 24 hours ago?
wicked python
Yes
sinful yoke
friday is considered a weekend for them because theyre in china, so they follow that timezone
allow up to 1-6 business days for a response
wicked python
Ok thank you for the help
sterile relic
ember coyote
When i updated my AL it just keep going forward and backward on the screen and never finish the update
sinful yoke
sinful yoke
what postcard do you mean?
torn fiber
Faaaaaq XD
sinful yoke
torn fiber
Yep
sinful yoke
you need to login daily
sinful yoke
For what need postcard ?
are you asking how to get it
torn fiber
No, I get
spring grotto
You don't do anything else with it. It's just for looks
torn fiber
Yet
spring grotto
You're asking what to do with it after you get it?
torn fiber
Yep
spring grotto
Yeah. It's just for looks after that. A collection item
thorny zinc
Yo, is the repair button in the settings, like, instant?
spring grotto
No, it can take a few minutes or so. It has to go through and verify file integrity. And if it finds anything wrong, it'll prompt you to restart after it's done w/ the file search
thorny zinc
if it doesn't find anything, its all ok then?
sinful yoke
it prompts a loading screen
thorny zinc
hmm, I'll give it 5 minutes then
sinful yoke
it gives you the ship you choose
ocean crystal
How long does it take for yostar to respond by email? Hoping i dont lose the free sr.
sinful yoke
@ocean crystal 1-6 business days
leaden patrol
My Azur Lane keeps stopping after I've reinstalled it, any help from this?
spring grotto
What kind of device are you using?
spring grotto
Hm...ideally it should have 2GB of RAM. Do you know if that's accurate?
leaden patrol
You mean checking its specs or the current usage?
spring grotto
Both would be good
leaden patrol
Currently its using 1.2 GB / 2.8 GB on standby
jolly ridge
Why the 1 year review is stuck on the 17th?
At least mine it'w
spring grotto
@leaden patrol Hm...can you activate log mode right before it feezes?
@jolly ridge what do you mean?
jolly ridge
It says that i have been on duty for 357 but the 24th is the first day i got on duty
I have been for 366 days but it says 357
spring grotto
B/c it's only tracking the days when and before you did the one year review. It doesn't count any days going foward
jolly ridge
Ah ok thanks
hybrid vigil
So iv grinded 3-4 for nearly a year. But I didn't get kaga or akagi at all. Please explain?
hybrid vigil
@sinful yoke the games only out for a year though
carmine hedge
Cn server no, i think 2 years or more
pallid mural
spring grotto
Did you get the rest of the pack? Such as the gems, cubes, etc?
maiden smelt
Hello I purchased the 2400 pack with the first recharge double effect, I did not receive any gems what do I do? Here is my proof of purchase.
The currency used is Canadian
spring grotto
Please contact support via email with your account information (such as UID, in game name, and server) along with that proof of purchase and they'll be able to get it manually sorted out for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
maiden smelt
Thanks
stable pendant
So does anyone know the fix for this black screen when starting the app. I have tried uninstalling reinstalling, tries to use a vpn etc
charred venture
I tried to play the game on a new phone. When I got to the start screen I logged in with my twitter but it only let me pick aoura server and I was in sandy. When I went in the game the tutorial was playing. any ideas?
spring grotto
@stable pendant Hm...are you able to open up log mode on your device?
@charred venture You just need to close the app, open the server selection screen on the title screen and then pick Sandy
charred venture
Hmm okay I’ll have another look
stable pendant
idk what log mode is but i finally got it to work after mesing with it all day. i downloaded a different copy of the game from qooapp instead of google play and i think it reset files but my account was on the qoo app so i deleted that one and redownloaded it from google play and it suddenly worked again.
ember coyote
I change my secretary to atago and suddenly got some sort of date mission with her. Is this some sort of feature that im not aware of? if so is there a way for me to date other ships if i put them as secretary?
misty crow
this would be for #gameplay-help
it is a feature yes
ember coyote
Alright thx
torn mason
somber canopy
median needle
that event ended on the 21st.
cursive onyx
fickle parrot
It is possible to switch server with a accaunt? cause my friends are all on an outher server.
misty crow
no
carmine hedge
sorry but , i just wanted to know is it normal for them to take longer than 3 to 4 days to reply to my email ,because i email to them about my gem problems and still no replys, do i keep waiting to 6 days or email them again?
misty crow
after 8 working days, email them again with the same thread
carmine hedge
so if no reply after 8 days i email them again?
misty crow
yes with the same thread
carmine hedge
ok thanks for the help
austere portal
Hello, i got a problem with my Azur lane acounte, I lost it because I didn't play for a while, so I try to connect myself with Facebook and Yostar and still can't find it, I have had paied so things in the game with this phone so I don't no if it helps you or not. Thanks and good day
misty crow
do you have your UID?
austere portal
No 😅