OK, just in case. Its not a fatal bug but still requires a fix
#tech-support
mellow zephyr
sly ember
anyone else getting sent back to the loading screen after like 2 minutes of playing
eternal dock
Hello, I'd just reinstalled Azur Lane after almost a year of not playing, and it seems that my account was reset. I had previously logged in with my Facebook account and played on the Lexington server and was wondering if I can still save my old account.
Thanks
pale pagodaBOT
safe minnow
here it is
safe minnow
you don't really need it
just assure to put the name, server and commander level if possible
spring grotto
@eternal dock So did you log in w/ Facebook on the title screen?
eternal dock
yeah
it took me to the tutorial mission
and now I'm starting from 0, just hit level 13 again :'3
spring grotto
Can you try logging into all the servers just to make sure?
slim widget
im having troubles downloading the update
spring grotto
How so?
eternal dock
sure
yeah, Sandy, Avorva and Washington are just taking me to the tutorial missions now
spring grotto
Are you using the correct Facebook account? If you have multiple ones, that is
eternal dock
Hmmm, good question
I wonder if this was connected to my old account
which I deleted
dammit
slim widget
like everytime I try downloading (1/6) and when its about to finish it restarts back to 0
eternal dock
ah well, thanks for the suggestions, probably did get deleted
spring grotto
@eternal dock That could possibly be the issue. But at this point go ahead and email support and they'll be able to for sure tell you if your account was bound and which social media account it was bound to specifically. If it does turn out to be the deleted one, they can help you recover the account
@slim widget Hm....can you first try using a different network connection and as well as restarting your device?
eternal dock
alrighty
safe minnow
also quick question, why Azure Lane isn't on the Mexican App store and google play?
spring grotto
It's b/c it's not released in that region of Google Play
misty crow
Some games aren't released in all regions for one reason or another
safe minnow
F then I can't play it on my computer gg
misty crow
You could download it through qooapp or apkpure
safe minnow
that doesn't means pirating?
slim widget
@ImAToasterStrudel#8030 still dont work
safe minnow
because I thought the only apps who were official app sellers were Google play or Apple store
or at least that is what I have been told
spring grotto
Okay, the last two options that are basic to try would be to try using a free VPN to see if it's a network issue. And t he last being a full reinstall to see if it's a corrupted install issue(if your account is bound)
misty crow
It's fine anyways
carmine hedge
I've encountered a Bug when there's no ship showing
even thought i already put them ._.
spring grotto
It's just a visual glitch, they were actually sent out. Reloading the commissions page should fix it ideally
carmine hedge
ohh soo i need to restart the game?
left rain
Stuck on this screen
spring grotto
@carmine hedge If simply leaving the commissions page and going back to it doesn't fix it, a restart will
@left rain Try a different network if possible or restarting your current one. Getting stuck there is 9/10 times a network issue
carmine hedge
thank you
charred gorge
I too have that download issue
Might it be because of low speed connection?
Like 40-50 kb/s
If i will need to reinstall the game it will take forever :c
spring grotto
If your speed is only around that fast, it could definitely be causing the issue. If it's possible for you, try using a different network connection
left rain
Cool I can still play with a vpn
charred gorge
It download 1 of 5 in like 2-3 mins, and then, on 2 of 5 it resets back to 1
muted schooner
i miss buy 2 anniversary pack where i can contact support?
spring grotto
@muted schooner So you were charged twice?
muted schooner
yes
spring grotto
Okay. The first step is to contact your respective app store and request a refund through them. And if they decline it, contact Azur Lane support via email at that point
charred gorge
Yeah, i tried different connection and it helps, thx Strudel
carmine hedge
Even with VPN still
muted schooner
done i send email because i cant find out how to send via app
vale gust
Hello, I had Twitter account bind but when I tried to link to Twitter account the app crash.
The game crash when I clicked at Twitter icon. Already re-download/reinstall several times.
spring grotto
@carmine hedge You might need to try a completely different network connection if possible. Or restarting your current one as well
@vale gust Does it still crash after restarting your device?
tame lantern
pale pagodaBOT
vale gust
@spring grotto Yes, it still crash.
spring grotto
Can you open up log mode and take a screenshot of it when you're trying to log in?
carmine hedge
@spring grotto how? Im only running on data
spring grotto
Well you can't reset data. That was mostly just if you were using a personal connection through Wi-Fi
carmine hedge
Guess ill wait for another app update?
spring grotto
I personally can't say if an app update will fix it as it could be a connection issue that requires you to use a different network entirely. Not saying it's NOT possible though
arctic zealot
i have sent an email regarding unable to receive gems after paid last week wednesday, until now there is no any reply. what should i do?
spring grotto
The response time is anywhere between 1-8 business days (so not including weekends). If they don't respond by then, send a follow up email to them. And be sure you're sending it to al.cs@yo-star.com
vale gust
@spring grotto How can I open log mode?
spring grotto
vale gust
@spring grotto It said login seccessful because I accident touched the screen, Twitter link still fail.
carmine hedge
@spring grotto have no choice but my idea is to buy a new sim and wonder it will work
Or maybe just overthinking and my network is poor due to being atter a rainstorm
safe minnow
I need support to answer please I actually need my account back as soon as possible because of the goddanm events
spring grotto
@vale gust Hm...I don't see anything specific in the logs that can point me to anything causing the error. 
I'd say send support your error screenshot along w/ those log screenshots and they ideally should be able to offer some insight
@carmine hedge If your logs are saying "Download timeout", it's almost certainly a network issue in someway or another
@safe minnow I understand your wish to play, I really do, but unfortunately talking about it here won't speed it up any 
vale gust
@spring grotto Thank you, IMO it looks like fail to authorize with twitter.
rancid oyster
Where to go to report a problem
misty crow
what kind of problem @rancid oyster
rancid oyster
Already reported it it was my sub ox lvl
lavish fossil
Is there any way to retrieve a lost account. I stopped playing for a while and I forgot where I keep my bind code
Or rather which account it's actually bound to
sinful yoke
do you have a UID?
sinful yoke
so no UID?
lavish fossil
I don't remember the UID itself
sinful yoke
its a string of numbers
lavish fossil
Yeah I don't have that anymore I think
sinful yoke
do you know your server?
sinful yoke
im not sure what they can do due to lack of info but contact customer support and see what they can do
trail cave
when i try to do any map with a fleet consisting of hood ess bataan javelin birmingham and san juan it keeps telling me system error. 40: illegal restriction
sinful yoke
/techsupport
pale pagodaBOT
sinful yoke
@trail cave make sure none are in commissions or hard mode maps
misty crow
are they on commission or something 
trail cave
well they wont let me put them into the fleet then no?
and i dont have hard modes running
misty crow
that's the point
the error occurs because you somehow have them in fleet and on commission
lavish fossil
Ayt
misty crow
yes, normally
trail cave
n1
sinful yoke
misty crow
usually it's due to a sudden bad connection with the server
trail cave
well, yea they are in a commission but thats really strange that they just didnt feel like getting out of the fleet
well, thanks
wicked nexus
Got my email from Yostar and did what they recommended. Should I logout or wait for a reply?
spring grotto
What did they recommend exactly?
hearty dragon
Got this message in the second run of the new challenge mode, any solution?
spring grotto
Does it persist through a restart?
wicked nexus
@spring grotto to give them information about old account, create new account, bind it and sent new UID
spring grotto
Ah, gothca. In the end it shouldn't matter, but I'd say just wait for their response after you've sent them all that information
wicked nexus
Roger
shadow kraken
Might just be me but, getting an infinite loading on Albacore's color book 5th stage, everything else works perfectly
spring grotto
No one seems to have reported this issue. Perhaps try restarting your game and then try restarting your device firstly to see if that helps
shadow kraken
Negative, game restarted and device restarted, issue persists
spring grotto
Okay. Try a file repair from the settings menu in game and seeing if it's a case of corrupted files perhaps
shadow kraken
Will try as soon as I get back home and report the results
flint bone
sinful yoke
contact customer support with your uid, username, server, and a receipt if possible 
signal dome
My account was debited
sinful yoke
/techsupport
pale pagodaBOT
thorny hamlet
Hi, I would Kike yo know if it is possible to still receibe the rewards granted by the anniversary, ring and gems, for reasons of time I just downloaded the update and did not receive them, I would appreciate your response, tank you
spring grotto
If your account was at least created at the time, you should've received the items. Was your account created before or after August 16th?
spring grotto
And you're sure you never received the in game mail for it?
spring grotto
Hm...
Well I'd say go ahead and contact support via email along w/ your account information and the situation and perhaps they'll be able to offer some backend verification regarding the mail
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
thorny hamlet
Thank you
ivory snow
Why suddenly my game stuck with this for so long
It was fine and loading well yesterday but now it's just hangs there for like a long time for me (which is completely not normal for me)
heady raven
i try to bind my new twitter since the old one got deleted but it showed me this
ivory snow
Ah nevermind,i fixed it myself by reinstalling the game
vestal island
Just reinstal
shadow kraken
How long does it usually take to do the checks with the Repair option or where can I check it's progress? Still unable to paint Albacore's book but not getting any error or anything so far
green sparrow
I have a real quick question,
I had to take a break from Azur Lane for an extended period of time and so I missed more than a few monthly log-in ships. I was wondering if there were plans to ever bring them back as a rerun or maybe just straight up add them to the build pools.
Are they added to the build pool even though I haven't collected them before?
sinful yoke
@green sparrow they are added to the build pull universally
@shadow kraken it needs to go back to the loading screen to show its in progress
cyan geode
What are the chances of getting Taihou during the event?
shadow kraken
@sinful yoke ty for the reply, it didn't go to the loading screen at all so I decided to uninstall and re-install, currently re-downloading first launch files
Nope, nada, still stuck on a continuous loading... manjuus when trying to put colors in #5 Albacore page
green sparrow
@sinful yoke Thanks for the answer. I was just wondering because some of the ones I checked on the wiki say they cannot be constructed, but I also know that if you haven't ever collected the ship in the past it doesn't show up at all in the pool, so the mixed infomation is confusing me
polar ermine
Hi, there's a bug on submarine not displaying oxygen level correctly
It's constantly showing full but in fact it's depletion
outer herald
It's been known since this morning @polar ermine
jaunty meteor
Ever since the last client update, I haven't been able to download even small hotfix updates on low-speed data that worked fine before. Can you tell me if this is a bug or a feature?
misty crow
It's been known since this morning
more like since last thursday on all servers
@jaunty meteor what exactly is happening?
jaunty meteor
The download bar fills about an inch then empties. This repeats 6 or so times before it gives me this message.
Retrying yields the same results.
misty crow
it's still here? 
jaunty meteor
I don't understand.
pale pagodaBOT
misty crow
like this?
misty crow
thanks, a reinstall would fix it, but well may not really be viable
jaunty meteor
Really!? Compared to having to give Azur Lane up completely that's great news!
Why not viable though, if I may ask?
misty crow
i mean you do have a slow connection right
jaunty meteor
Ah yes. But walking uptown in the heat once for free wifi is a lot better than doing it for every hotfix.
Thank you for your help!
boreal sage
When I tried to buy something in the game(like gems)to test it out if it would reach to Google play services to confirm payment
the game froze
spring grotto
Does restarting the game fix it?
boreal sage
nope
sinful yoke
boreal sage
like I am testing to see if it accepts Google play services or it pops up
so that I know getting a Google play card to work
boreal sage
so you guys got any idea or no?
verbal flare
Hi, on 3rd August, 2019, I sent an e-mail to the Support Team about game-related questions. It’s been more than 8 business days ( I believe? ), no response. Then on 14th August, 2019, I sent another e-mail ( in reply, not a new mail ), indicating that I’ve found the answers ( from discord, forums, friends, etc. ) regarding my own questions. Now, is there anything that I need to do?
I also include a cropped screenshot from my-email as a reference.
Note : I include the cropped screenshot from my e-mail
unborn glacier
I think somebody hacked into my account... someone unbound my email and bound a new one and changed my name... is there anyone who can help me with this?
boreal sage
were you at the Iowa event?
shy owl
How do i recover my account after reinstalling? I remember for sure binding to my twitter account, but after tapping the Twitter icon on home, and logging in, it just goes into the tutorial.
sinful yoke
make sure to select the right server
shy owl
The game crashes and closes when I tap to start now, so i guess i have bigger problems. Didn't do it 10 mins ago
sinful yoke
can you try restarting your device?
shy owl
I'm using my tablet now, should work but have to update first
Tried on my phone again while waiting, still crashing
boreal sage
so
you guys got any ideas how I can get Azur Lane to work to connect to google play stores?
median needle
if you're playing on an emulator you'll need to open the google play app and sign in. then you can access the play store from AL.
verbal flare
I sent a message above regarding about the “game questions” that I sent to the Azur Lane EN Server’s e-mail. I found the answers / solutions before the Official Support Team can response to my e-mail, which means no further help is necessary and I already sent the e-mail of me requesting to close the case. Do I need to do anything else afterwards?
boreal sage
it froze for 2 minutes
still did nothing
because I want to test if it works I can buy a google play store card then put it on my account for it to work
its on my phone
median needle
i'm not sure then. try using a vpn?
boreal sage
whats that
median needle
@verbal flare afaik no you don't need to do anything else.
verbal flare
@boreal sage I’m not an official support crew / member. But I’ve experienced similar issue in other games, turns out to be the firewall / NAT Type that blocks the way
boreal sage
yea but its on my phone
I tried switching accounts and changing the wifi
still froze
verbal flare
@median needle So everything is fine, right?
median needle
VPN = Virtual Private Network. i'm not great at explaining what they are. you can find them on the app store.
boreal sage
yea but how does this have to do with my issue
verbal flare
Alright thanks
boreal sage
it just freezes
drowsy fable
I need help for recover my account
sinful yoke
@drowsy fable did you bind your account?
median needle
a vpn essentially lets you connect from anywhere around the world by changing your ip address. it tends to work if wifi or mobile data won't.
shy owl
I decided to just go on my pc, i had the game on bluestacks since i started playing and never uninstalled. Stopped playing a bit ago, so had to download a 1 gig update just now. The play store downloads the whole thing and then just resets and says "waiting for wifi" before starting the whole download again
I thought for the phone crashes it was not enough space so i deleted a bunch of stuff but it still crashes as soon as i press start
i have an iphone 6s
sinful yoke
for the constant update, people find that trying multiple times helps
boreal sage
its like when I try to test to purchase something in the store
to see if it sends me a confirm payment
plain pine
Uh I'm here to ask for help
sinful yoke
you never really know @boreal sage
boreal sage
it freezes
sinful yoke
its best to rule everything out
before saying something wont work
@plain pine whats the issue?
shy owl
ok ill try restarting bluestacks and doing again
boreal sage
@sinful yoke switched accounts,changed wifi,restarting some programs
sinful yoke
then can you try recording a video of log mode as it happens? @boreal sage
also a file repair or reinstall could possible be helpful here
median needle
wow that was some major lag. even if it's only a test run you should still try using a vpn and recording with log mode on.
plain pine
I had to delete and instal the game again, because of some issue with the login screen, but now in-game, when I'm trying to connect/bind twitter account so i can have the old azur lane account back, it won't work, it says that this accound is already bound to another, or something like that
sinful yoke
@plain pine please make sure to login at the title screen and not ingame settings 
median needle
you don't login in the settings menu. you do that at the title screen.
plain pine
Doesn't work, i tried at the beginning that too, it gave me a new account
plain pine
Yeah i tried that, on washington server, the original but it gave me a new account, welp I'll try again to install it
median needle
then try every server.
boreal sage
Log mode won't go up
sinful yoke
make sure to keep a finger on the right side and pinch very close to the left side
the finger on the right is always missed
boreal sage
notification bar keeps goin down
median needle
then try to pinch under where the notification bar will appear.
boreal sage
Like it keeps bringing it down
plain pine
Wait so, i just reinstalled the game and I'm at the login screen, to bind the account there and login or the tutorial and after that, the binding
sinful yoke
im confused 
median needle
what? no you don't bind at all. if your account is already bound all you need to do is login. and again make sure to check each server for your stuff.
sinful yoke
https://cdn.discordapp.com/attachments/488684387932700672/613252375829807104/image0.jpg this is how to login to a bound account
shy owl
Weird... i signed in just fine on Bluestacks, same server as i tried on my iphone, and it came up just fine. Thanks for the help, but is there any solution the crashing on my phone?
plain pine
@sinful yoke hey sorry to bother again, the pic with the step 4/5, can you send the full pic? With all steps? 
sinful yoke
@shy owl have you tried reinstalling?
median needle
the full pic just shows you how to bind your account and login with it. you've already bound your account so you don't really need it.
here it is anyways though.
https://i.imgur.com/roy6tih.jpg
shy owl
No, i'll do that though
plain pine
Thanks a lot
sinful yoke
@boreal sage have you tried reinstalling/file repair as well?
also that image is located in pins
@plain pine do you have your uid?
plain pine
Wait what
median needle
this number
plain pine
Lemme check
median needle
not an update a file repair. you do that in the settings menu. strangely enough in the audio tab?
sinful yoke
can you try logging into all servers then?
plain pine
I'll try
The problem is after i reinstalled the game first time, i binded my account from the logging screen which was a mistake
median needle
you cannot bind your account at the login screen. you can only login there. you can only bind your account in the settings menu.
sinful yoke
its actually still possible to overwrite at the login screen 
but this happened after your originally bound the account right, so its still considered logging in
I dont believe you accidentally overwrote
plain pine
That probably did happen actually 
sinful yoke
what did you login with
plain pine
median needle
you DO NOT login at the settings menu, please stop trying or you could accidentally overwrite your stuff. press logout and try a different server or if you haven't already done so press the twitter icon to login, then try to select a server.
boreal sage
@median needle Nope this one seems like gameplay itself
plain pine
Yeah my bad
sinful yoke
did you bind your account
boreal sage
ye
sinful yoke
boreal sage
just making sure I eont overwrite my account progress
plain pine
Thanks a lot for the help, sorry to bother @sinful yoke @median needle thanks again, i got my accound back
median needle
sinful yoke
no problem
sinful yoke
are you on android?
sinful yoke
can you enable developer mode, turn it off, then attempt to login again?
a restart of the device may also help
graceful wadi
sinful yoke
@boreal sage and you attempted the developer mode?
sinful yoke
and you tried the possible fix?
boreal sage
Nothing works
I'm testing out if I complete the tutorial mission and then bind my account
which I'm a bit concerned if it will ask me to overwrite or keep it
median needle
no it won't ask. if you bind the new account with your already bound twitter/fb it will overwrite it.
sinful yoke
it may or may not tell you that is bound already
sinful yoke
attempt another reinstall and if that doesnt work, contact customer support
median needle
did you check all the servers?
sinful yoke
theyre crashing as they login
boreal sage
I cant even get past the first login checkpoint
median needle
oh that old bug.
boreal sage
Bruh how the fuck is this happening
median needle
afaik there's no fix for that bug. the only thing you can do is to wait for it to fix itself and in the meantime play on an emulator.
sinful yoke
that or contact customer support and see what they can do about it
as I am sure that havent investigated that bug in awhile
boreal sage
Fuckin christ they better fix it soon
median needle
probably if it's still happening 
but ya email support but you'll have to play on an emulator or another device for now. sorry.
boreal sage
my 4 gig Tablet won't last for long anymore
thats my backup for Azur Lane
if all else fails I dont know what to do
If I have encountered an old bug then this is like Operation Health all over again
carmine hedge
hello lightfire and kawaa 
boreal sage
Yup the app closed again
God damn it
Reinstalled it again
if anyone's got the email ping me ASAP This is starting to get annoying
sinful yoke
/techsupport
pale pagodaBOT
sinful yoke
@boreal sage
boreal sage
Ill do it tomorrow moring
sinful yoke
try to include your account info too so they can look into it
mild loom
hello i had a question to ask
sinful yoke
yes?
mild loom
So I accedently bought a package of gems for 20$ and managed to get a refund through google play
but thing is what i am confused about is that when I logged back into my account the gems were still there...
so I'm just leaving them there because I don't know what to do about them.
wicked nexus
I don't know if it's possible to trace my old account through email.
fierce copper
hi, so recently AL's been freezing after a few seconds whenever i start it on my emulator
if i try restarting AL it happens again, and i've also tried uninstalling AL from my emulator and even reinstalling the whole emulator doesnt help
it's just happening for AL, nothing else on my emulator freezes up
if it helps, im running mumu emulator
it's my first time in here, so sorry if my problems not meant for here do let me know
azure sedge
I think you should change emulators bruh,
If the problem persists, considering having an update on your pc or at least upgrade one of the components
3rd party applications does not always give off the best performance
median needle
ya try switching emulators. the recommended ones are noxplayer and bluestacks. haven't heard of mumu but it probably can't run the game anymore. @fierce copper
azure sedge
Bluestacks
Mumu is Chinese based
I have heard it can optimize Chinese game better but rumors
Not recommended any activity related to messing or tweaking BIOS
median needle
then try noxplayer.
safe minnow
like in my country the appisn't available
so I tried to download it from APKpure and it still didn't work
app isn't*
fierce copper
bleh, thats sad
it's worked fine for AL up till now, sucks that it suddenly developed problems
median needle
also if you haven't already, bind your account to FB/twitter or yas in the settings menu.
safe minnow
lol I lost it because I didn't got told about that
and now I am stuck 3 days, losing the new event to get my hecking acc back
and ngl its pissing
yet ig that is my fault for not getting informed on how to bind it correctly
wicked nexus
@safe minnow same here.
safe minnow
yet it also doesn't says shit that if you bind it in the main menu it is not really binded
so that's also a point to change '-'
median needle
that's because you don't bind at the login screen. you only bind in the settings menu and it does warn you that if you don't bind you could lose all your progress.
safe minnow
it does warn, but it makes you think it is already binded since the main screen because it actually kiks you out if you don't bind it in sort of a way
kicks*
or I am retarded which can also be true by assuming that ngl
median needle
um.. no it doesn't kick you out.
safe minnow
in iOS it does, lmao or at leat on my iPad
least*
bruh
I actually got forced to bind it to yostar because it kicked me out right after I pressed start
without binding 
charred venture
The game isn’t letting me do my hard mode 3 battles per day. I did them yesterday as soon as the new day reset so I can do the new dawn mission. Any ideas?
median needle
try restarting your game?
latent ocean
Did my account get hacked just now? It just said I got logged in on a different device
verbal flare
@latent ocean That happened to me once, at that time, I got a very laggy connection. So it’s pretty much “false-notification”. As long as you never give private info to others, it’s all good
misty crow
something like that
latent ocean
Im hoping thats the case
misty crow
game connection is so unstable that it thinks you're logging into your device twice
latent ocean
I think thats what happend. I get the network error thing alot so
valid gorge
Gem purchase seemed to fail via google pay after accidently clicking ToS and backing out. I've send email, but I have no idea has it been noticed. This happened 15.8. so should I just wait?
sinful yoke
when did you send it?
valid gorge
I think I sended email 16.8
I can doublecheck just to be sure
Aye sended email 16.8.2019 18:15 (GMT+2)
fair sage
Excuse me. I understand that a response can take from 1-8 business days, but at how many business days should I resend an email just in case customer service did not notice my previous email(s)?
misty crow
after the 8
fair sage
Okeudokey.
gleaming palm
great so I think my old progress got deleted when I logged back in on a new phone
fuck
spring grotto
Did you have your account bound to Facebook, Twitter, or Yostar?
boreal sage
so whats the strongest Samsung system for Nox app player
untold rover
Hello?
spring grotto
Yes?
boreal sage
since I'm sending an email to them what email do I use
spring grotto
Inquires should be sent to al.cs@yo-star.com
spring grotto
Your provider side doesn't really matter. It's all the same
spring grotto
The response time is anywhere between 1-8 business days (so not including weekends)
weary gull
When i click on the gems and 'buy' the game freezes
Does this happen to anyone? Its happened on my samsung note 4 and bluestacks on pc
spring grotto
I don't believe so. Can you try restarting the devices and as well as using another network connection? Just to try those simple solutions out first
boreal sage
yes that happens to me too @weary gull
that was my first issue
at first I thought it was a corrupt file
because I asked here 12 hours ago
and then I had to reinstall it
which made situations worse
boreal sage
yeaaa but this is also frustrating
if the nox app won't work then I don't know what else works
because I need that Cleveland skin
sinful yoke
though vernîy encountered a different bug so know we dont know if a reinstall helps or not
boreal sage
FUCK YEA IT WORKS
apparently it doesn't work on newer phone models
still though
you guys should catch up on the newer phone systems
and/or google play stores
sinful yoke
not something tech support can do
boreal sage
how so
every game can do it
Y not this one
Even games from 2011 can still work well on my phone too
sinful yoke
this channel is merely volunteers, we do not have any power with the developers
boreal sage
so don't ya'll just send the responses that we have to them den?
sinful yoke
though feedback assistants have slight third hand power
boreal sage
but nothing against a log in issue and in game purchase issue
somehow both feels quite similar
boreal sage
Samsung S8 Edge
sinful yoke
as they can do much more about trouble shooting
boreal sage
I did 30 minutes ago
sinful yoke
then wait for a response and hope for the best in how they can help
as you cant investigate a bug without the people experiencing the bug
boreal sage
well shit guess I'm stuck with using my PC as a multitask
still patrol
Need assistance with a billing error. I purchased gems but 1 was declined, then tried again and got a double charge (still pending) but money was taken from my bank and no gems were given for those 2. Then I tried again and it went through, but the previous 2 are still pending.
spring grotto
Are you wanting both gem purchases to be added to your account?
spring grotto
Okay, so if you want them refunded, support ask that you attempt a refund from your respective app store firstly and then if they say no, email AL support at that point at al.cs@yo-star.com
still patrol
kk ty
boreal sage
fuck I almost had it
it popped up to log in using Facebook den it crashed immediately
bronze rune
what are the working hours of support and in what timezone, I want to know when to expect a reply
spring grotto
They're based on CN's timezone and around 9-5 (give or take)
gleaming palm
@spring grotto yeah I had it bound to my twitter account
sinful yoke
in office 5 hours before reset and...?? I think 5 more after reset?
im always sleep when they go back home
spring grotto
@gleaming palm Okay, you just need to log into Twitter on the title screen of the game firstly. And then after that you need to choose the correct server. It's the one you previously played on as accounts will stay on the same server (and don't pay attention to the character icon on the server selection screen, you just need to fully log into the server)
coral summit
Is azur lane suppose to have ads? I just got one when I fed my ship girls
sinful yoke
do you possibly have accidental adware?
coral summit
I'm not sure. It's the first time it happened
sinful yoke
the only time this happened before was the user had adware on their device
im not sure how to locate and remove it
coral summit
Ehh. I just uninstalled some aps I don't use. Hopefully it dosent happen again
sinful yoke
if it keeps happening I’d suggest asking google how to remove adware from your specific device
boreal sage
Well this has gotten more out of hand no?
graceful dragon
Juatim here and finally I figure out what i'm missing. I am missing four ships two super, one elite and one rare.
This is most likely because I did a search though everything.
tulip plinth
ive lost access to my old accoun can it be recovered ?
spring grotto
@tulip plinth did you have it bound to FB, Twitter, or Yostar?
@carmine hedge try restarting your device and/or using a different network connection to see if that clears it up
gaunt elm
My account was binded via Yostar and suddenly when logging in from a new device it set me back to level 1?
boreal sage
Well I cannot access through Facebook on my phone
has something to do with the new system
spring grotto
@gaunt elm if you logged in on the title screen with Yostar, you just need to choose the correct server. It's the one that your account was on previously as accounts stay on the same server
gaunt elm
gaunt elm
This is what appeared when logging in from my old device
spring grotto
Did you bind to Yostar in the settings menu in game while you were logged into your old account?
boreal sage
My old device still has my stats that I have now
but my phone wont let me
nor the Google play
because its updated
the system is a bit different than the one before July
the one on Nox and my tablet is a year or more old
so that can be the reason why
gaunt elm
I binded on old device long ago and binded on new device in menu
spring grotto
You need to log into Yostar on the title screen, not the settings menu. And THEN log into the server you previously played on @gaunt elm
gaunt elm
so then basically my server I played on is screwed?
spring grotto
No? If you bound to Yostar in the settings menu when you were still logged into your old account, you just need to log into Yostar on the title screen and then log into your correct server to retrieve your account
gaunt elm
I'll try all that and come back if whatever is still happenin 
gaunt elm
Ok, so. Lemme re-explain the situation on my end
I've held an account on a tablet with "email1" and binded the account to it through Yostar, Lexington server.
I then recently got a new phone, downloaded Azur Lane, and went through the tutorial and binded to "email1" accidentally (even picked a new name thinking it would cancel out the account considering I already held one)
After restarting the app and being confused as to why my old account wasn't appearing, I logged in from my old tablet which brought me to this screen, https://cdn.discordapp.com/attachments/488684387932700672/613499226785185835/Screenshot_20190820-161733_Azur_Lane.jpg. My old account name (it even included unchecked mail)
Then after coming here and binding through title screen and logging in (Lexington server), it brought me to the newer account - which is where I currently stand
boreal sage
damn
sounds like we all got issues with the loggins
However tho this never happened until my phone got a new update this July
spring grotto
@gaunt elm if you bound to Yostar, you can't overwrite the bind in the settings menu as itll give you an error. Are you sure you're using the correct email?
gaunt elm
Yes
spring grotto
Can you try logging into all the servers?
gaunt elm
Did it
spring grotto
Do you have the UID of the old account?
gaunt elm
I'll try to see if I can find it ;-;
karmic sandal
So a friend of mine has an iphone 8+ and for some reason when trying to update the game she keeps getting this error
spring grotto
There are some problems for some certain users who get that error. But seeing as how she still has the old loading screen that isn't being used in the game anymore, can she first try a reinstall if her account is bound and be sure to a stable connection if they weren't before
karmic sandal
Ok
gaunt elm
@spring grotto
IM SORRY FOR THE TROUBLE 😭
Turns out I had the account binded to Twitter and not Yostar ;-;
But thank you for the help! (This is lowkey the biggest relief for me rn)
spring grotto
Ah, well it's all good that you're back in and no problem
safe minnow
Bruh, how much time does Yostar actually takes to respond?
I have been patient all these 4 days and I have not go any saint answer
untold rover
@safe minnow same
I need help cuz I thought I bind my account, I sent an email got no answer, cuz I lost all my ships 😣
shadow kraken
So, I'm still unable to finish No.5 of Albacore's Fanbook, for some reason using color A for the left side (and generally the face) triggers the infinite loading, I could paint all the rest.
Added image
untold rover
Rip
sinful yoke
can you try to repair files in settings? @shadow kraken
boreal sage
my game on my phone popped up the login on facebook
when I finished logging in it just restarts
and still continues on tutorial
shadow kraken
@sinful yoke tried, nothing happens
boreal sage
So problem solved,its the modern software
sinful yoke
well if that was the issue, a lot of people wouldn’t be able to login
boreal sage
well its the new software for me
sinful yoke
@shadow kraken can you enable log mode, go to the drawing and make it load, then send a screenshot of what log mode says?
boreal sage
because the last time I logged out and back in that was back in April
before the July update
sinful yoke
https://youtu.be/p1Yl9InTWzk this is log mode
boreal sage
Phone won't do that at the intro
shadow kraken
Oh yeah was going to ask how to enable it since I did that on accident oncee
sinful yoke
dont worry I always provide it, I dont really expect people to know it given people try to report it as a bug
shadow kraken
Ok here goes infinite loading (let me send elsewhere screenshots cause discord mobile doesn't let me for some reason)
boreal sage
welp
guess my phone is lockedown for awhile
framework
Well mine is in a different language so I'm also fucked
sinful yoke
@carmine hedge does anything in this log strike you as odd
carmine hedge
yeah
boreal sage
so I'm pretty much fucked if the login screen doesn't have a log
boreal sage
phone storage has 30 gigs left
sinful yoke
should achef reinstall
carmine hedge
and?
carmine hedge
the logs have like a couple of kilobytes
boreal sage
did a full sweep of it too
Only log I got was before I deleted and reinstall for the Gem in game store
sinful yoke
I cant exactly read logs, I see them and I see
“that doesnt look normal maybe they should reinstall”
carmine hedge
shadow kraken
I already reinstalled but no problem in doing it again, APKPure still has the downloaded APK saved
carmine hedge
just send the file here
carmine hedge
hmm
boreal sage
shadow kraken
Here, slightly cleaner log
(Deleted previous one as it happened to have my irl name with it, darned FB login)
shadow kraken
Happens only when I touch the spots left to fill
sinful yoke
can you try resetting your router and see if that clears anything up
shadow kraken
Yeah, reset #2 of the day here we go!
Could maybe try with mobile data and check if it happens there too
sinful yoke
that too
shadow kraken
Well router restart didn't solve it, ah... hated mobile data here we go
Oh... I'm going to destroy my router, mobile data allowed me to paint no problem
No.6 worked fine on Wi-Fi
boreal sage
All my wifi is fine
Nothing wrong so far
seems to me Yostar works but not Twitter nor Facebook
shadow kraken
@sinful yoke I give for closed my issue, mobile data solved it (not the best solution since I don't have a phone plan so I get charged each day I connect to mobile data), everything else worked fine on Wi-Fi, I'll just leave it at tech being tech and having those random failures. Thanks for your time! 🍪
sinful yoke
if it keeps happening let me know
will be best to collect logs of when it happens to send to customer support so they can try to fix/figure out whats happening
boreal sage
Casually waits for response
sinful yoke
@boreal sage you will get a response from CS within the week I believe
boreal sage
But even so if I get a response
this problem looks quite unsolvable
clear solution is the new softwares prevent the game from working
shadow kraken
So far it was only on #5, #6 showed no issue, I'd blame it on my phone probably, Moto G7 Power has some... issues with multiple apps that require Internet
boreal sage
My phone has some internet issues but Azur Lane for some reason works better than them
some moments it requires a random large amount some moments very few
undone cosmos
Hi! So I just rented the Illustrious Ball skin with the Rental Outfit Voucher you get. It says I've rented it and I did select the "Use skin" option that showed up when I got the skin. Illustrious doesn't have the skin though and it doesn't show up in the skin selection either.
sinful yoke
thats victorious
shadow kraken
undone cosmos
huh, apparently illustrious skin is too explicit?
sinful yoke
false positive 
undone cosmos
Too much skin!
sinful yoke
cropping the image or drawing over it sometimes helps
undone cosmos
Well, I got the skin so no problem
sinful yoke
it blocked my finger as nsfw once but thankfully art channel is no longer scoped by clyde so I can send my hands for reference again 
undone cosmos
🤣
sinful yoke
untold rover
I sent an email to "al.cs@yo-star.com" how long will it take to get a response?
spring grotto
Anywhere between 1-8 business days
untold rover
Oh ok thanks m8
fluid yacht
hey guys, does anyone know if you lose gems when you transfer an account from ios to android? I tried searching but didn't get a concrete answer
sinful yoke
no you dont lose gems
I dont see why you would either
you only lose them if you change servers
boreal sage
Can I do a transfer ot buying gems on Nox to my account and play it on another device?
sinful yoke
as long as you login to the usual server you will have your gems regardless of how you login
fluid yacht
well yea the same server, I've played several games that make you lose paid currencies when you transfer ios to android, because the price difference between devices
uncut osprey
i'm not getting any notifs on my new phone from azur
i have made sure my notifs are on
and on in azur too
sinful yoke
is your phone on battery saving @uncut osprey
boreal sage
hmm
that gives me an idea
while waiting for my account to be fixed on my phone
ima get some gems to get Cleveland,expand docks,and to upgrade dorms
gotta get the basics covered first
uncut osprey
@sinful yoke no
uncut osprey
do not disturb isnt on
im honestly clueless to why its not working
if anyone knows why
ping me
its just AL thats not giving notifs
safe minnow
quick question: Does Bluestacks support the Azur Lane APK from APKpure?
boreal sage
I dunno I use Nox
unreal needle
Hello guys , is it possible to recover an account which is bound but I forgot the Twitter account ?
teal wharf
pale pagodaBOT
unreal needle
Ok thanks !
sinful yoke
did you forget what twitter or you just dont have access to it?
unreal needle
Yup I forgot which Twitter account ....
sinful yoke
you can always check your apps and permissions
given you dont have azur lane on all twitters
unreal needle
I'll check thanks ! But I think it's an account I made only for azur lane ... I can't even remember the name
:(
misty crow
What kind of game stuff
swift linden
tbh im tired of contant reminders
update reminder
do you wanna do auto combat
do you wanna use a finisher
tawny grove
+will we be able to try again for ships we missed in events from the past?
misty crow
People can't read hence these reminders are necessary
misty crow
There has been suggestions to turn them off
misty crow
Anyways that's for #game-feedback
But it's been suggested before
This isn't the rant channel
swift linden
(playful mood)
safe minnow
bruh I am waiting for SC support to answer my email, it has taken to much time 
tawny grove
pity, i missed the Neptunia Bilibili and Utawarermono Collabs lol
misty crow
That's not for EN anyways...
tawny grove
Kizuna was, and I thought Neptunia might have been
fading saddle
anybody get the lost connection error every end of the fight ?
tawny grove
So eventually Falen Wings , winter crown and the like ships will become available?
misty crow
Yes according to various patch notes (esp in JP) @tawny grove
@fading saddle just your connection probably
carmine hedge
is there a way to unbind a yostar account to an account?
pale pagodaBOT
wicked nexus
It's sad that I couldn't restore my account even through email...
sinful yoke
what happened?
spring grotto
You can still recover your account but you have to go through support at that point via email
spring grotto
How so?
spring grotto
And how did they reply?
wicked nexus
We could only find your new one, but not old one
spring grotto
You most likely mistoke some information then. Double check the name you provided and the server as well to make sure it's all correct. And if need be, you can search for the name on the server you believed you played on to see if it's there to verify
wicked nexus
Nope
spring grotto
If you're sure it's correct, then search for that name on that server through the friends list option, screenshot it for support, and then send it to them for proof of the account
wicked nexus
It's sad that we can't find by level
Well, curse this anyway. Gotta play from start again
I wonder why AL still relies on bind system when other games use Play Store or Apple Store as temporary binding...
misty crow
most other games don't
wicked nexus
X for Doubt
daring tide
I am about to switch to a new device. I have my account binded to Twitter, if i log out on my old device and log in via Twitter on the other device i should be good to go, right?
spring grotto
Correct. Just be sure to log into Twitter on the title screen and THEN fully log into the server that you previously played on as accounts will be specific to server they're created on
viral ingot
Question
I got stuck at 99.46% while wanting to do an exercise
what to do?
I've already restart the game many times
misty crow
do a file repair
viral ingot
how?
rocky pecan
is log mode still a thing with new UI?
spring grotto
Yes, it is
viral ingot
go to settings audio tab repair its still doesnt work
spring grotto
Is that happening for every single exercise or was it for just that one?
viral ingot
not just exercise. it also bug during when i'm going to shop and build
spring grotto
If file repair didn't detect anything, it could be a network issue. Can you try restarting your device and/or using a different network connection?
spring grotto
And restarting your device as well?
spring grotto
Okay. The next two options I'd say to try would be to try a free VPN to see if it's a regional network issue or perhaps trying a fresh install to see if it's a corrupted install in some way or form.
viral ingot
i'll try
try a free VPN to see if it's a regional network issue
not working
fresh install to see if it's a corrupted install in some way or form
i'll try this one
carmine hedge
Hey i'm having an issue
i need help asap
I'm trying to login
i binded my account to facebook
but it doesnt let me in
it just restarts the game from scratches
spring grotto
So you logged in w/ Facebook on the title screen correct?
spring grotto
Okay, and that point you just need to log into the correct server. It's the server that you previously played on as accounts will stay on the one they're created on.
carmine hedge
OOf
man
i was so scared
idk why it didnt took the selected server on first try
I was sweating 
thx
spring grotto
No problem at all
carmine hedge
they should make it more obvious 
totally not trying to throw the problem on someone else
uncut osprey
@misty crow I have it on a emulator but the emulator is offline
ornate mural
Need help, can i switch server and still resume my current progress somewhat?
sinful yoke
you cannot
hazy breach
The page #7 in albacore's playbook doesn't unlock for me. Tried restarting and it didn't work. I'm an idiot, disregard.
ornate mural
@sinful yoke tx
warped needle
Trying to login via Twitter due to replacing my phone. I'm getting this image
spring grotto
For that error, there have been some people who say they got it solved w/ another reinstall or two. But if that doesn't solve it, unfortunately we haven't been able to find any true solution to it as of yet besides sending to support via email to get some direct help w/ the account issue
warped needle
K, I'll give it a try
carmine hedge
Hello. I loved your game. I wanted to start playing it again. I had a lot of progress and even payed money for this game. However when I go to retrieve my account that was linked to Facebook it makes me start all over again??? How can I get my account back. I am on an IOS device. T^T plz help
The game*
I seen that there was no solution on FB But that was in April
boreal sage
I reinstalled too except it just crashes constantly when I try Facebook or Twitter
just did another one last night
spring grotto
@carmine hedge Did you log in w/ Facebook on the title screen?
boreal sage
Also it seems to me When I use older systems and not my phone it works
like the Samsung s4 and s7
mine is s8 edge
carmine hedge
I logged in with the Facebook on the title screen. It just sent me to the tutorial. I know I connected it because I had retrieved it before
boreal sage
however tho sometimes the log in does pop up then deletes and respawns after the game automatically resets itself
spring grotto
@carmine hedge Got it, then you need to log into the correct server. Your account will stay on the server that they're created on so just fully log into that server
carmine hedge
Ah thank you so so much. I was on the wrong server no wonder. Thank you. Super excited to see what’s new!!
eternal abyss
So I’m trying to buy gems and I got an error saying AppStorepay failed 200220. Any idea how to fix it?
spring grotto
That's usually a connection error when accessing the store. First try these simple steps in this order: restarting your device, trying a different network connection if possible, using a free VPN on your device
eternal abyss
Ah I’ll just use my data then
spring grotto
Sure thing. If that doesn't work, try the others steps and just let me know
spring grotto
Good to hear
rose rain
hello, sorry to bother everyone, but what are the chances i can recover my account with the name alone?
i dropped my phone in the bath and can't remember the twitter account i used to link it to
sinful yoke
I dont really know but it might be hard
sinful yoke
do you have your uid at all?
rose rain
no
rose rain
sandy
sinful yoke
okay cool
rose rain
i think it was sandy anyways
sinful yoke
do you not have any memory of the twitter account?
rose rain
i do but i don't know if it got unbinded
sinful yoke
it wont unbind unless you make it
if you login, make sure to change your server as well
a fresh reinstall always defaults to the most recent server
step 5 is how to change your server
oblique trellis
My Azur Lane account was stolen along with my cell phone, is there a way to recover my account?
sinful yoke
contact customer support and tell them about the situation
try to include any information about your account
/techsupport
pale pagodaBOT
jade glen
Hi, my account was deleted or something along those lines
sinful yoke
accounts arent deleted unless permanently banned
carmine hedge
AL was built off the Unity engine, right?
copper stone
is there a reason I keep getting disconnected "for being on another device" that I'm not aware of?
spring grotto
That's more than likely due to a shaky connection. If your connection times out w/ the server it can cause that warning to pop up
copper stone
So basically it's "double logged in" paradox? XD
Where one device lags so badly it thinks its two devices?
spring grotto
Pretty much
wise mason
Hello! I'm trying to play on Bluestacks, but I keep getting this error.
On phone, I've binded all 3 (twitter, facebook, yostar)
spring grotto
@wise mason You don't log into your account from the settings menu. You log into it on the title screen
wise mason
oh, it works now. Thank you!
sinful yoke
time to find these pages
spring grotto
Hm....I'm looking at the websites and they're pulling up for me
jade locust
quiet furnace
Hello, I want to bind my account but I don’t have a Facebook or twitter so I wanted to create a yostar account and I can’t seem to find a way to do so. Does anyone know how I can make a yostar account?
sinful yoke
@quiet furnace check pins
@jade locust can you enable dev mode and turn it off then try again?
distant silo
Found a bug that when you are switching between Fleets in a map, it's showing the wrong name.
Even after a game restart.
Shows the proper name when selecting the fleets prior to entering the map though.
spring grotto
It's a known bug. Also, bugs should be posted in #bug-reports
distant silo
Okay. Wasn't sure if I should post about it here first or not.
To double check. Apologies.
spring grotto
No problem at all
oblique trellis
Today I recovered my account thanks to the support of Yostar, but when I logged in, I got out of the account saying that it is connected to another device, do you think I have a solution? I don't want the guy who stole it from me to do something to my account again: c
sinful yoke
is your connection stable?
sinful yoke
have you ever reset your passwords
oblique trellis
It tells me that it is connected to another device
sinful yoke
have you reset your social media passwords
oblique trellis
When they sent me the email today saying that my account had been restored, update the passwords of the accounts linked to my Azur Lane account
sinful yoke
did you do that?
oblique trellis
sinful yoke
thats much different than "logged into a different device"
can you login to your social media again
its pretty much just saying you need to login again
oblique trellis
Yes, but I take out if he doesn't tell me about the image, he tells me that it started on another device
If I have access to my social networks, the detail is that when you log in again, you take me out by saying what is in the image or suddenly it says that it is started on another device
sinful yoke
so you logged in again but it still tells you that?
oblique trellis
Yes
Exact
I feel that I am logged into the device that was stolen from me, the detail is that they even changed the name of commander in my account
sinful yoke
contact support again and tell them you still cannot access your account
oblique trellis
I don't want to lose her again
I already tried but there is no response for several hours
I will wait
pastel turret
How much time does it take for the custom support to respond my email
sinful yoke
read up 2 messages
pastel turret
Oh I see it
sinful yoke
you're asking in azur lane tech support?
boreal sage
Perhaps
sinful yoke
there is no beta test right now anyways for ak
boreal sage
den why do I see a lot of fan arts all of a sudden
sinful yoke
because it exists in other regions 
boreal sage
If it does exist,then that means that they do have Beta tests
sonic ridge
can i unbind my own twitter account ?
sinful yoke
yes, go to settings, account, and unbind twitter
sonic ridge
shrewd vale
Im sorry but is it just me or... Because i keep getting it since this morning? Idk if there is any maintenance i just logged back since a week ago
sinful yoke
@sonic ridge is that the only bind you have
@shrewd vale can you try restarting your device?
sonic ridge
now i want switch to bind yostar account
sinful yoke
you know you can bind all 3 at once right?
sonic ridge
it said
sinful yoke
bind yostar and try disconnecting your twitter after
sonic ridge
when i bind yostar account . It said you cant cause both tw / fb is bind
sinful yoke
is it the same email
sonic ridge
yes
sinful yoke
does it work if you try an alternative email?
sinful yoke
sometimes it doesnt like the same email
sonic ridge
I think my account has previously registered a yostar account. Somehow I forgot this