@lilac cradle contact support as well
#tech-support
pale pagodaBOT
sinful yoke
@turbid barn #known-bugs
toxic pendant
Hey I just ran into an issue with escort stages
I tried to run it, it didn't let me in, and it took my attempt
muted atlas
Everytime
supple arrow
How long can it take to receive gems ? I bought a pack 2 days ago and wondering if I should email them or wait
sinful yoke
it is a bug unfortunately we dont have any workaround iirc @toxic pendant
@muted atlas try restarting your device and/or router or changing connections
pale pagodaBOT
toxic pendant
So do I just miss out on that? Really quite unfortunate
swift loom
sacred palm
There's enough space for the full update, but it's still forcing me to remove apps
dim cradle
Anyone got a better pic than this?
whole yacht
Hi, I have an issue when trying to go to my profile, it just stays loading forever
dim cradle
sinful yoke
this isn’t the place to ask 
sinful yoke
oh no
viscid hazel
Accessing Exercises will also freeze the game, did someone know yet?
sinful yoke
yes
soft torrent
hard mode auto formation does nothing
heady kite
anyone hawing problems updating the game (google play) it goes up to 5-6% then reset and after few resets it pops out that AL cant be updated
misty crow
@soft torrent #known-bugs
sinful yoke
@heady kite can you try restarting your device
high spruce
winter stag
Paint A (Black) shows up as White, and Paint B (White) Shows up as Black.
high spruce
What does this error mean?
sinful yoke
@winter stag #known-bugs
misty crow
@high spruce you need to do a reinstall
winter stag
k
stark monolith
My fleet composition is bugged, fleet 1, 2 and 4 work fine but fleet 3 is a duplicate fleet 2
sleek linden
when i enter formation or daily challenges, it goes infinite loading, then I after a restart I tried going to normal stage and I got stuck completely
high spruce
Ok thanks
misty crow
@sleek linden @stark monolith #known-bugs
stark monolith
oh alright
dim cradle
Help!
sinful yoke
what is the issue?
dim cradle
The game suddenly force me to login using YoStar account
bug?
plus, I forgotten my YoStar acc (if I got)
dusky relic
Hello. I have a problem. I bought two sets of gems from you, one for seventy-five rubles, the second for three hundred and fifty-nine. Made a purchase using MTS. In the end, the money was written off, and the gems I did not come to the account. Is there a problem? Why didn't they come to me?
dim cradle
If I'm not mistaken
dim cradle
If I'm not mistaken, there was an error code.@sinful yoke
server error or something like that
tawny ravine
infinite loading when trying to view the profile page
misty crow
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
@dusky relic
misty crow
command seems to be working it bot channels
sinful yoke
she ded
dim cradle
sinful yoke
@dim cradle can you try getting the error again?
misty crow
/ping
frigid sluice
I cant update too
heady kite
@sinful yoke restart itself didnt help but with clearing the google play catche after that restart helped (74% atm fingers crossed it updates without any more complications)
frigid sluice
I tried two times now
dim cradle
how?
frigid sluice
full 100% update
dim cradle
sinful yoke
@dim cradle I dont know how you got it
can you try logging in again?
frigid sluice
sec gonna send
sinful yoke
@frigid sluice can you try clearing cache on google play?
frigid sluice
al cache? or google play?
sinful yoke
both may be helpful @frigid sluice
dim cradle
frigid sluice
sec
frigid sluice
but you will know in 5h since I am going to sleep while update
cache only @sinful yoke
?
sinful yoke
yep!
sinful yoke
@frigid sluice 
dim cradle
how big is the game including the content?
sinful yoke
it should be around 2gb
olive garden
I keep getting a message,"failed to activate stage, please try again."
frigid sluice
be patient 
anyway gnite all
sinful yoke
@olive garden have you tried restarting?
carmine hedge
Am I the one having problems with Exercise? It keeps on loading
maiden moon
Ehm... When i can report a bug with Atago L2D skin? 😄
sinful yoke
its a known bug @carmine hedge
dim cradle
I have problem w time
sinful yoke
@maiden moon #bug-reports
dim cradle
anyone buy me more time for today
carmine hedge
Damn okay
haughty plover
what is this
olive garden
@Kawaakari Twice, or do you mean my phone?
sinful yoke
@haughty plover is your account bound?
@olive garden the app, but its a known bug in that case
brisk cipher
When I click my profile on the top left, the game starts infinite loading same as when I click the Exercise button for pvp
Never happened before
quiet kettle
i just notice Cavalla' voice is gone, she completely silent
heady steppe
Not sure if its just me or what is going on. But I can't sort my ships by level. I for some reason have random level 1 ships mixed in with lvl 100+ ships? Never had that issue before this update.
sinful yoke
@brisk cipher #known-bugs
@dim cradle where are you stuck? in google play or installing the app?
brisk cipher
Ok ty hope it fixes soon
sinful yoke
@quiet kettle make sure your audio files are updated, if they are try a fie repair in settings
haughty plover
i did bound my account tho
quiet kettle
oh she had voice again
clear echo
Wah
quiet kettle
forgot restarting the game, lol
dim cradle
o.o
clear echo
I cant play
clear echo
I cant play PVE
clear echo
One you touched it.... wtf.....
fallow lion
Hmmm, I got stuck loading one of my PVP battles in Exercise. Happens on multiple devices.
fallow lion
It hangs the game on "loading..."
clear echo
@fallow lion same here
sinful yoke
@clear echo what did you press?
clear echo
PVP
coarse oriole
Ajax is super bugged.
clear echo
the PVP one
fallow lion
I'm not so sure what ship they had was. All I know is I can't get back into that screen now. I can do other things.
coarse oriole
I got her skin and tried to look at her in dock and i crash
dim cradle
should I reinstall again? @sinful yoke
sinful yoke
its known @coarse oriole
dim cradle
sinful yoke
@dim cradle just try to get into the game on your profile 
summer grotto
Can't play Hard Mode
sinful yoke
whats the issue with hard mode?
sinful yoke
why cant you
sinful yoke
your secretary? I thought you could not login
fallow lion
So, in the event that my game gets bugged against Ajax, what do I do to get it working again?
split lark
found a bug at the time of purchase Trade License. The purchase was completed, but the money was not debited.
sinful yoke
@fallow lion wait gor a fix
summer grotto
When we selecting a Normal Stage, it shows Fleet Comp, I went to Hard Mode and that exact Fleet Comp appears for it instead of the Fleet Comp with the Ship Requirements.
dim cradle
the error nvr return
sinful yoke
@split lark you got the trade license but did not pay?
sinful yoke
@summer grotto I believe its a known bug
@dim cradle having you login is better than knowing the error
split lark
Yes
summer grotto
Will be patched ASAP?
clear echo
is infinity loading on PVP Battle known bug?
shell granite
exercise is jkust loading after i select to fight, daily is also doing the same thing. The Escort mission for the event lagged out and did not start and my attempt is gone now.
dim cradle
I can't change my secretary
sinful yoke
@split lark please contact customer support with your uid, username, and server
sinful yoke
/techsupport
sinful yoke
oml...
soft vapor
Idk y cant change Secretary
pale pagodaBOT
Pong! (Roundtrip took: 1013793ms. Heartbeat: 74ms.)
sinful yoke
@misty crow look at this
soft vapor
Forever loading
clear echo
@soft vapor same
sinful yoke
forever loading on fleet formations is a known bug
split lark
to whom to write?
shell granite
formation bug is for exercise and daily as well Kawaakari?
sinful yoke
in the bot message, al.cs@yo-star.com
fair sage
@sinful yoke Excuse me, I am in need of help for account recovery. Can my account data be recovered with a receipt from purchase of gems?
sinful yoke
@shell granite unfortunately
dim cradle
so many infinity load issue
shell granite
okay, Thank you.
dim cradle
how on earth should I play?
sinful yoke
@fair sage it cannot, do you have your server and username?
shell granite
is the escort mission a know bug as well>
sinful yoke
yes
fair sage
@sinful yoke Yes.
elder mesa
Can't do shit infinity load,know bug?
clear echo
PVP Battle infinity load
shell granite
cool, thank you, i'll check back in a couple of hours, Good luck.
fair sage
@sinful yoke Binded with Facebook, but it isn't cooperating because they want to verify ID. I want to make sure I have oher options in case they still don't cooperate.
sinful yoke
its 9AM here but thank you, you too @elder mesa 
zenith tulip
Hi, i bought some gems but its popping an error and the payment went through
sinful yoke
200220 is a connection error
contact customer support with your uid, username, server, and a receipt if possible
/techsupport
pale pagodaBOT
fair sage
@sinful yoke No
sinful yoke
zenith tulip
now its error 200230
spring grotto
You asked if he had his UID
zenith tulip
lol, ill go through with email support then, thanks
sinful yoke
@fair sage can you try logging in and making sure your server is correct? or is something wrong with fb?
willow echo
Is there a forever loading screen bug when accessing exercises?
spring grotto
@dim cradle Kawa is just a normal user, she can't get it fixed just like that it's a known issue and the devs are looking into it #game-news
sinful yoke
@dim cradle its a known bug, dont contact support for it
zenith tulip
wat
sinful yoke
we got it logged and everything
dim cradle
how am I supposed to play?
sinful yoke
stay patient
dim cradle
winter karma
sinful yoke
all the effort of enderhazard, toasterstrudel, and I @winter karma (and restart in feedback)
fair sage
@sinful yoke I deleted the game and redownloaded because of hash file error earlier. So no data.
spring grotto
@dim cradle Please keep the "dying" jokes to a minimum as they're not appropriate for this server
grand heart
Hi, sorry to add on to your work but it seems that my game is having trouble as well, I am unable to even start the game, it logs me in but it won't let me play it, i'm getting all sorts of error codes, so far its given me 13718 and error code 14670
sinful yoke
why do you need your uid atm?
spring grotto
You can't get it for now. Please be patient and wait for the devs to fix the issue.
sinful yoke
you should always keep it on hand by the way
high glade
Lost my daily attempt at Maritime Escort without even entering the map. Is that a known bug?
misty crow
yes
sinful yoke
prepatch warnings said multiple times to write it down before the update
misty crow
@dim cradle We ask you to be patient, rushing things isn't going to help your situation
junior dove
Rented an outfit, but the game enters an infinite loading screen when trying to change my secretary. Anyone else having this?
sinful yoke
~~ender, look what z23 did 
~~
spring grotto
It's a known issue w/ some HM maps for some players
wise knoll
Does anyone else also has a problem with Exercise? It blocked itself after a match and then - it can't load anymore, infinite loading.
spring grotto
Yeah, it's a known issue
edgy wyvern
Can’t check my profile. Apart from that everything’s working fine
spring grotto
Known issue w/ profiles #game-news
edgy wyvern
Alright
broken wave
Why is it taking so long to open the secretary profile?
spring grotto
@broken wave They're bugged right now and being looked into #game-news
rigid gust
Infinite loading on exercises too
spring grotto
@dim cradle We have no ETA but the devs are looking into getting it fixed ASAP
edgy wyvern
spring grotto
@rigid gust Known issue
edgy hamlet
I was wondering if I can get help to get my account back? I have been waiting for conversation to die down a bit.
sinful yoke
@edgy hamlet did you bind it?
edgy hamlet
Yes
grand heart
My apologies but what should I do if my game tells me "Unable to find mission config, Update my be required. Error ID 14670 and 13718"
sinful yoke
@edgy hamlet login at the title screen and make sure to select your usual server
grand heart
Understood, Alright thank you
edgy hamlet
Okay i will try that thank you
lunar widget
same here on the acc issue didnt bins but i have bought the currency before was wondering if possible stil or im done
didnt bind*
sinful yoke
receipts and past purchases cant do anything to help iirc
solemn vessel
okay so i bought the trade license but then i had to leave the game to verify my card and then the purchase was successful but then it bugged out in game and didnt give me the trade license 😦
sinful yoke
but contact customer support and include your uid, username, and server if possible @lunar widget
pallid carbon
Hi guys, i don’t use my formation for exercice or d’aile mission there is « loading » infinity 😕
sinful yoke
/techsupport
pale pagodaBOT
toxic pendant
I am having the same issue as earlier where it's telling me that it failed to activate the level I was trying to play
sinful yoke
@pallid carbon its a known bug
toxic pendant
Is that known?
pallid carbon
Oh ok thanks Kawwakari no problem 🤣
sinful yoke
@solemn vessel contact customer support with your uid, username, server, and a receipt if possible
toxic pendant
Not infinite loading
sinful yoke
@toxic pendant if you mean maritime escort, yes
solemn vessel
ok thanks
edgy hamlet
Okay I tried the title login in and it didnt, or at all really. It seem like it doesn't remember any of my saved data.
sinful yoke
make sure you’re doing this @edgy hamlet
merry solstice
This happens every event ending patch
not an issue
you're just not allowed to finish since the event's over
sinful yoke
just retreat and all should be fine
toxic pendant
I think I figured out what's happening. My 3rd fleet is bugged. It was the same one that I tried to do escort with
fair sage
@sinful yoke Also, FB is doing a secut check, but I read that it will take day to months.
bleak aspen
No it said boss defeated
toxic pendant
When I go to formation, it doesn't exist
pallid carbon
Yes patience there will is an issue 👍👍
merry solstice
I'm having issues about exercises though. I just can't access it, infinite loading when I try to. Everything else looks fine
toxic pendant
And I try it with different and it works
pale pagodaBOT
misty crow
@merry solstice it's a known issue
edgy hamlet
@sinful yoke Thank you again, and sorry if I added to the stress. Keep up the good work and thank you for everthing you do to help people in the community.
fair sage
@sinful yoke I need to recover my account, and since facebook may take too long (or never) I want to revover my account by other means. Can customer support recover my account with my current info?
zenith tulip
whats error 200230?
sinful yoke
@fair sage with uid, username, and server
uid not required but helpful
zenith tulip
dude wat
dim cradle
dense roost
hey, is anyone else experiencing some issues with hardmode and formation? my hardmode interface is broken and my 3rd fleet is inaccessible
sinful yoke
@zenith tulip its another type of connection error
inner shadow
facing constant loading when trying to enter exercise
sinful yoke
@dense roost its a known bug
misty crow
@dense roost @inner shadow both are known issues
lunar widget
how do i contact support email ?if so where can i get the email ?
dense roost
aight, reinstalling is recommended i assume?
misty crow
no, it's a server wide issue
merry solstice
Let me try real quick
misty crow
do not reinstall
merry solstice
o ok
misty crow
/techsupport
pale pagodaBOT
dense roost
rip
zenith tulip
that and 200220 are the ones that appear, still havent gotten the gems and i was billed, should i ask for a refound or go through with ingame customer support?
misty crow
@lunar widget ^
lunar widget
ty
sinful yoke
@zenith tulip contacting cs will give you the items and refunding will just give the money, it is up to you
tight tree
Hello, it's seem that Ajax bugged my whole fleet.
zenith tulip
i see, thanks
misty crow
@tight tree #known-bugs
merry solstice
@tight tree Ya she's a thooot Is it your 3rd fleet?
merry solstice
Ah
tranquil ridge
so why cant i manually update the game in appstore?
sinful yoke
@tranquil ridge try restarting your device
tight tree
Oh alright
dim cradle
Is it possible to get my UID?
sinful yoke
ajax is having all sorts of problems this time
edgy mauve
I try to update my game but ı cant update on play store how ı can update
dim cradle
merry solstice
Well if you can't access your game -
sinful yoke
@edgy mauve what happens when you try?
dim cradle
I can give my email
half mural
Excuse me but whats happening here ?
misty crow
@half mural #known-bugs
dim cradle
I can't access my secertary @merry solstice
misty crow
@dim cradle Please do NOT contact them for this
sinful yoke
thats... absolutely different
edgy mauve
Play store is opened and say this app is not in your country
sinful yoke
please do not contact customer support for such an issue, the bug is known and the bug is logged
misty crow
@dim cradle I will ask you nicely, please do NOT contact them just to complain about a KNOWN bug
merry solstice
just waiting for an emergency patch
dim cradle
/techsupport
pale pagodaBOT
half mural
I cant contact bug known
sinful yoke
@edgy mauve are you on the right itunes?
misty crow
@half mural i'm telling you the bug is known
dim cradle
Let me rant somewhere
misty crow
No.
dim cradle
this is ridiculous
half mural
Oh i see okay
misty crow
This is not a server to rant.
dim cradle
half mural
Gonna w8 them for fix it
edgy mauve
My country not aloved azur lane ı dowlanded in one mustaje man logo app but ı deleted this app and ı forget app namr
İf ı can remember maybe ı can update on here
dim cradle
or just slience me
sinful yoke
@edgy mauve if the app is unavailable for your app store I am sorry to say you may not be able to update it
you can always check your app history though
dim cradle
I need to rant
edgy mauve
Thx
sinful yoke
theyre on ios iirc
strange citrus
For some reason I can't do my exercises
sly ember
mustaje man you mean qooapp?
strange citrus
I can do the other stuff
sinful yoke
ah wait play store, yeah
strange citrus
but not the exercises
tranquil ridge
restarted my device and still at it
misty crow
@edgy mauve it would be qooapp, you'll need to reinstall it
grim beacon
@edgy mauve use QooApp
sinful yoke
@strange citrus its a known bug unfortunately
strange citrus
no eta?
misty crow
no
quaint tree
Has anyone else had issues with A & B paint colors being swapped when painting?
sinful yoke
yes its a known bug
celest fossil
I don't suppose there's a list of "known bugs" that's viewable so I don't duplicate efforts?
misty crow
idle oar
Can I use qooapp to download the new update? Since in gama msg said to download specific from play store I'm afraid it may not work
sinful yoke
the irony
carmine hedge
My secretary is nagato, can somebody help me change it ;-;
misty crow
@idle oar yes assuming you aren't able to download it thru the store
@carmine hedge #known-bugs
celest fossil
Thank you very much @misty crow
tranquil ridge
it needs to be manually updated so the game sends me to appstore but the button says open not update
wise zinc
I downloaded the app from the app store, but i am stuck at "checking for updates"
sinful yoke
@wise zinc is your account bound?
tranquil ridge
on the appstore
wise zinc
restarted phone already
spring grotto
@wise zinc Checking for updates is a connection issue. Can you try a different network connection?
grim beacon
Always try restarting the game first if something doesnt work
manic creek
I have the same problem
old yoke
Problem with a gem purchase. I bought 10 dollars of google play curreny, then used it on the 9.99 gem pack. The money was deducted from my google play account but no gems were added.
wise zinc
@sinful yoke yeah
sinful yoke
@tranquil ridge try refreshing the appstore by dragging down on the updates screen
wicked onyx
Guys, can you access exercises? I did ~4 and I got stuck on "loading". I tried restart game, but every time I try to access exercises, I'm stuck on "loading".
sinful yoke
@old yoke contact customer support with your uid, server, username, and receipt if possible
/techsupport
pale pagodaBOT
sinful yoke
@wicked onyx #known-bugs
edgy mauve
Ok ı start update form qooapp thx
sinful yoke
@wise zinc @manic creek as per Toaster, can you both try a different connection
manic creek
Yep
wicked onyx
Oh, thanks and sorry for not checking there first ^.^"
tranquil ridge
that fixed it thnx
old yoke
@sinful yoke I can't, I didn't get a receipt since it said an error on the purchase. But the money was deducted from my account anyway.
wise zinc
@sinful yoke what do you you mean by different connection? sorry I am pretty technologically illitirate
terse turtle
Why it show me as "Through blood, toil,...: [ SOS Rescue Mission"?
misty crow
Ok since the same bugs keep on being reported i'm locking down the channel
glossy raft
Wtf game?
misty crow
/lockdown
carmine hedge
Wait I’m confused. So can I change my secretary or is it stuck as lusty?
pale pagodaBOT
tech-support got locked down.
sinful yoke
@old yoke I said if possible, its fine if not
@wise zinc data/wifi or a vpn
if neither work feel free to dm me for now
misty crow
If you have a bug to report, please check #known-bugs first
If it hasn't been reported, please message #bug-reports
If you have a purchase issue, please email cs at al.cs@yo-star.com
sinful yoke
include your account information such as uid, username, and server in the email 
oh and please contact either @misty crow @spring grotto or @sinful yoke in direct messages if your issue is not listed above
sorry for the ping
misty crow
/lockdown
pale pagodaBOT
tech-support lockdown got lifted.
sinful yoke
pastel turret
how can we email you
sinful yoke
/techsupport
pale pagodaBOT
pastel turret
where can i find help for my account problem
sinful yoke
what is your account problem?
pastel turret
I lost my account because my device is out of space so I can't update the game and I didn't bind it because bind my facebook to the wrong account
sinful yoke
contact customer support and include your username and server
pastel turret
how can i contact the customer support
sinful yoke
/techsupport
pale pagodaBOT
sinful yoke
pastel turret
I don't know what is al.cs@yo-star.com is. Is it a website or an email address
sinful yoke
an email address
pastel turret
I tried to find it and I get no result
misty crow
It's not a webpage
sinful yoke
do you know how to send an email?
where it says recipient just put al.cs@yo-star.com in the recipient blank
and then write the email up
haughty steeple
How long would it usually take to get a reply back?
sinful yoke
0-6 business days
haughty steeple
thank you
sinful yoke
pastel turret
smoky nimbus
seems that my game is inconsistently restarting itself and I'm not really sure as to why
safe coral
Need help,lost my acc back then forgot to bind it. All i know is my commander lv and UID number and server
pine moat
Not really Azur Lane specific
I've been trying to download the update from the app store on my phone and emulator since it went live yesterday and neither have managed to do it successfully with numerous attempts.
Both have enough storage and I've not gotten any kind of error. Using Android.
sinful yoke
@safe coral it says your account is bound to yostar
@pine moat can you try restarting your phone?
pine moat
Yeah I've done so
sinful yoke
@pine moat have you tried reinstalling?
safe coral
Just need to remember under what email ive been using it
sinful yoke
you can always check your inbox
knotty stirrup
Could someone help me with my black screen issue
sinful yoke
@knotty stirrup where do you get the black screen?
flint tendon
Hi my game won’t load 
it just gets stuck on the loading screen where the little birds jump up and down
knotty stirrup
After the logo screen before the log in screen
sinful yoke
@flint tendon @knotty stirrup are your connections stable?
knotty stirrup
i would think so
flint tendon
should be. Everything else works fine
flint tendon
I’ll try and reinstall and see if that works haha
smoky nimbus
sorry on the late message but its an old phone but ran pretty normally; Droid Turbo
inconsistent being that sometimes it will randomly restart itself and won't at all
sinful yoke
@knotty stirrup can you try resetting your router or switching connections?
@smoky nimbus do you know how much ram it has?
haughty steeple
I already sent an email to tech support but I might be able to find some help here. I lost the Twitter account my AL acc is bound to, is there any other way I can fix it myself without getting back my Twitter acc?
smoky nimbus
3gb RAM
sinful yoke
@knotty stirrup can you try changing connections?
knotty stirrup
only one connection
sinful yoke
@haughty steeple there is not
knotty stirrup
its from a emulator
sinful yoke
@smoky nimbus can you try reinstalling?
gotcha
in that case can you contact customer support to see if they can troubleshoot?
/techsupport
pale pagodaBOT
haughty steeple
I see, I'll have no choice but to get my Twitter back then. Sadly that means I'll have to miss this event
knotty stirrup
will do that
sinful yoke
just wait for cs to respond
smoky nimbus
sure ill do that see what happens after
split lark
Hello! I have acquired a "tradе license". I received a trade license, but the payment failed. tech support Not responding to my requests
misty crow
please wait for cs to respond
vocal rapids
i just updated the game from playstore and from some reason the in game 188mb update seems to keep restarting on me.... any advice? or reinstalling is the only way?
smoky nimbus
well seems that the problem has been solved
fading hornet
Hello. When updating the game itself, it gives an error "Failed to apdate file: [ 4 ]. What to do?
fading hornet
the game itself?
misty crow
yes
vocal rapids
@misty crow yeah its like, its downloading 1/780 something, and when the bar is full it doesnt go to 2/780
fading hornet
I have not reinstalled progressive games data will be saved?
vocal rapids
instead the bar will be zero and becomes full again
misty crow
so the download doesn't progress at all?
vocal rapids
yeah the bar seems working but the counter doesnt
misty crow
@fading hornet if you have binded it's safe, if you have not, it's a bit risky, but there's no way around it
@vocal rapids just restart your phone first, not sure if it'll work tbh
vocal rapids
it doesnt
ancient hamlet
IGN: Seikijin, Server: Avrora. Purchased lucky bag and money was deducted but haven't received the item and it's still in store but getting invalid input. https://gyazo.com/b8d31194f4df957515b5fb5176478012
Good ole restarting app didn't work 
misty crow
/techsupport
pale pagodaBOT
misty crow
please email them ^
@vocal rapids hmm, then do try a reinstall, sorry for the inconvenience 
tawny topaz
ever since this patch it takes almost a minute to open the game again if I lock my phone mid combat... this was instant before the patch, what changed?
I don't think I did anything other than hit update in google play
(this is on a physical phone btw, not emulator)
timid yew
Hello there. So, I have downloaded the today's update for Azur Lane, but whenever the game finishes initial loading, I am greeted with a still image with nothing going on. I was wondering if there is any way to get past this problem.
dusky coral
Hey, I’m using an iPhone and I would like to know if it was possible de get back an account via paying account
timid yew
@misty crow You mean like... Rebooting my phone?
dusky coral
Y’a but not with the same email and I can’t find it
misty crow
restarting the phone
dusky coral
:/
timid yew
I did it, though nothing happened.
misty crow
so you lost your mail?
pale pagodaBOT
dusky coral
Ok thx I hope I can get it back
misty crow
@timid yew please reinstall the app
timid yew
Okay
tawny ravine
spring grotto
@tawny ravine Try restarting your device and as well clearing AL's cache to see if those help. Or possibly also trying a different network connection if possible. If that doesn't help, you'll need to do a reinstall if you have your account bound.
tawny ravine
restarting the game worked 
spring grotto
Okay, good to hear
wraith grove
can't update the game after the last hotfix
carmine hedge
Ok so I looked through the internet, and known bugs, and I'm guessing that because the Moto G4 didn't get the Android 8 like it was promised, it won't ever get it's crashes fixed, unlike the G4+?
Game is pretty much unplayable with how often it crashes :(
spring grotto
@wraith grove Check the message above yours 
@carmine hedge Unfortunately yes as it seems that Motorola phones need to be updated on their Android version
wraith grove
i'll try that
plain comet
There is a bag with permanently full oxygen bars for subs in subs daily
carmine hedge
Dang. This is a pretty good mobile game but I'm not gonna buy a new phone for it. Might root and get a different os though to force 8.
spring grotto
@plain comet It's just a visual bug w/ their oxygen bars. The oxygen is getting depleted though
mellow zephyr
Finally got the game going from yesterday bug and when I'm mid-game, there's a new patch. The patch won't finish download since it restarts wheb it's supposed to end.
Now what?
plain comet
yep, and it is really distracting. i cannot do daily normal because of that visual bug 
spring grotto
@mellow zephyr Perhaps try some simple steps such as restarting your game and device, clearing the game's cache, or a different network connection if possible
bronze rune
I just want to know. So I dont know my UID for my old account which I did not bind, will providing info like my last store purchase with gems, and secrateries that I had, last even I participated, some boats I own, clan I was in and other information help me get my account merged with my new one or get my old account back. I sent a support messege its been 3 days and Im not most patient and I want to know if it will work so I know if I should wait still for a reply or just start a new account
spring grotto
@bronze rune That information will work but the main information they'll need will be such as in game name, server, and possibly commander LVL is possible. This will help them locate the account in the first place. And when you say message, do you mean in the game help center or email?
bronze rune
I did send that info in the messege, I was wondering if additional info for what was not listed to be sent would help, thanks. I went in game and clicked help, then the messege icon on the top right of the screen, thats where I sent the infomration to.
spring grotto
Got it. Yeah, that information will be fine as well. And if they don't reply w/in 1-8 or so business days, send a follow up email to them as it's easier to keep track of and tends to be a bit more reliable
narrow verge
I wanna ask, in the aniversary event tab, so, what is toil, lemme fetch the screenshoot first
carmine hedge
Hello is there anyway for me to delete an account
cobalt snow
@narrow verge toil is a word for hard work, also this sort of query/report is better suited for #bug-reports
@carmine hedge it's not possible, but what are your circumstances?
hazy trout
Help. I'm in a loop with this one
cobalt snow
Have you tried alt connections (wifi/data/vpn)?
dark agate
I have the same problem too
hazy trout
I tried different connections. Haven't tried VPN yet
cobalt snow
If you've bound you can also try a fresh reinstall, though if it's stuck on loading it's usually something with connection.
tawny star
pastel turret
How long would it take for the customer support to reply my email
cobalt snow
1-8 business days
For those having loading issues and already tried alt connections, if you've bound your account I'd either try a reinstall, then maybe try contacting CS.
grand isle
I let it keep updating even when it fails, it will continue from where it stopped. Took about 40min and it eventually finished.
hazy trout
If I reinstall the game, will it be fully updated?
cobalt snow
It's on the off chance that a borked file is causing issues but apparantly you can also do the above.
rain dome
spring grotto
What happens when you try to?
spring grotto
Ah, gotcha. Yeah, the update is live on all stores
fair root
to whom I will send my info for account recovery?
misty crow
/techsupport
pale pagodaBOT
simple shoal
This always happened after I update the game from playstore...
knotty oriole
Having issues. My account somehow stopped being linked to my device and I can figure out how to get it back. I thought I had linked it to my facebook account, but entering that information did nothing. I sent an email, but no response. What should I do? Already missed the first day of the new event.
spring grotto
@simple shoal Try restarting your device as well as clearing ALs cache to see if that solve the issue. Or perhaps an alternate network connection as well
@knotty oriole Did you log in w/ Facebook on the title screen?
knotty oriole
I did but the facebook login didn't seem to work, so I am questioning if I actually linked it or just think I did
spring grotto
So if you did log in w/ FB there, you need to be sure to choose the correct server. Accounts will stay on the same server you played on before. So after you log in, you need to fully log into your old server
knotty oriole
I think that might have worked,
I didn't see the icon so I thought it was gone
Now I feel stupid
spring grotto
Yeah, icons are client side so they won't show up until you completely log into the server
knotty oriole
😫
spring grotto
But I'm glad you're back in. That's good to hear
knotty oriole
TY
jovial crow
im getting error 4 while downloading the hotfix ... how to fix that? redownloading the whole game is out of question
btw tag me because i will open another game
simple shoal
Still can't update even when I try again again after it fail...
spring grotto
@simple shoal I actually just noticed as well that your loading screen is out of date. That one is no longer being used. And you said you updated from the Play Store?
simple shoal
yes
spring grotto
Gotcha. Can you open up log mode on your device when it's failing to update the game? And then screenshot the logs
https://www.youtube.com/watch?v=p1Yl9InTWzk steps of how to activate log mode
simple shoal
Ok
slender terrace
@spring grotto is there a reason why my game will randomly give me the error message "Network connection failed. Reconnect now? [ConnectionReset]" but when I click on "Confirm" the message repeatedly comes up indefinitely until I have to restart the app. It happens a couple times a day.
spring grotto
It's possible that it's a network issue. I'd say make sure that your connection is stable initially. And as well as restarting your device, network, and possibly trying a different network if possible
slender terrace
@spring grotto that's what I was afraid of. It only happens when I'm at my office, and there aren't any other networks I can connect to. Bollocks.
I will test the connection and then try restarting my device.
simple shoal
I can't open log mode when the update failed
gritty mauve
is there a way to recover a lost account
spring grotto
@simple shoal Can you get the logs right before the update error?
@gritty mauve Did you have it bound to Facebook, Twitter, or Yostar?
gritty mauve
@spring grotto yeah it wasnt bound
spring grotto
Okay, if it wasn't bound, then contact support via email w/ your account information and they'll look into it for you and help otu
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
gritty mauve
yeah thats the thing i did that yesterday and there is still no answer
spring grotto
The response time is anywhere between 1-8 business days (so weekends not included)
fair sage
Weekends not included? Welp, time to feel dead a little longer.
simple shoal
spring grotto
Hm...nothing sticks up too much there. I'd say try a different network if possible to see if the correct files get downloaded and doesn't get you timed out. But if that doesn't work and seeing as how the loading screen is still the old one, it might need a reinstall if you have your account bound
marble totem
Is there any ipad users? Why game crashes so many times by using it?
spring grotto
Which version of iPad do you have? It runs fine on my Air Gen 3
marble totem
Air gen 1...I guess?
spring grotto
Gotcha. Yeah, if it's the Gen 1, then the most likely issue is the RAM limitations. The Gen 1 only has 1 GB of RAM which is below the recommended amount for AL. You could try a reinstall if you'd like just to rule out corrupted files, but it's most likely the former
marble totem
Seriously, Gen 1 can run games like gta sa or asphalt 8 just fine but gets beaten by azur lane? Oh my god... 
abstract grove
primal flame
Guys can someone help me with binding my account?
spring grotto
@abstract grove Try restarting the game initially to see if that fixes it
@primal flame As stated, there's a pinned image in this channel w/ the steps to binding and retrieving your account
hoary moss
What happen to channel game news?
primal flame
@spring grotto I accedentality created another account from other device and binded it to Yostar account I want to bound my current account to that
spring grotto
In that case, you'll need to contact support if it's through Yostar binding as regular users aren't able to edit Yostar binds. Email them and let them know the situation and the information for both accounts
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
primal flame
@spring grotto Thanks for the info will mail the CS then
toxic orchid
Ey some help
Uh
I re-installed azur lane for the new update (I'm not from the US so I can't just do it from google play store) And now I have no idea how to log in to my old account
I had facebook and yostar binded to it
rain depot
Hello,
My game is stuck on login screen after when I reinstalled it. It's happening on both on my nox and mobile I even tried with another internet connection but still same problem.
spring grotto
@toxic orchid You need to log into your bind option from the title screen and then after logging in there, you need to log into the server that you previously played on
@ichika.tanaka#5496 Can you post a screenshot?
spring grotto
@rain depot And it's just infinite loading?
rain depot
Yes.
It's not available on my google play so I had to download it manually. It used to work last time when I play I guess about a month ago.
played*
spring grotto
Gotcha. And just to go ahead and ask, what region are you from?
spring grotto
Hm...looking at the logs, the only thing I could guess that'd be causing the issue would be it's not being able to load the tapping effect 
but I can't say for sure. But if you don't mind, just to completely rule out a connection issue, can you try downloading a FREE vpn from your app store and seeing if that helps?
rain depot
I tried that as well I tried UK,US, Singapore, Germany. Neither of them worked I was using turboVPN
It did download updates too
spring grotto
Gotcha. Well for the next possible step, can you try restarting your device and as well as clearing ALs cache?
rain depot
Still the same and that same error in the log
dim cradle
=.=
spring grotto
@rain depot So after taking a look at the log, it seems the error is in fact due to that missing asset bundle that's listed in it. In which case, you'll need to attempt to reinstall if your account is bound or a file deletion if your account isn't bound
rain depot
I am downloading xapk from apkpure now. My account is already bound with twitter I just couldn't get through this screen.
alpine rapids
Mmm, I took a break from the game for a good amount of time but felt the bug to come back. Tried all my normal possible login info but nothing shows me having any characters on any servers. About the only thing I really have available is all my google play purchase info since it all is still in my main email. Best way to go about trying to find out where my account is hiding?
verbal brook
Hello, can you somehow help with access to my acc? Well, i registered 2 moth ago and completely forgot about binding it to something, because, err... "it just works". I know its all my fault and i already read faq. But i bought some gems, so can that transaction or any other info about it help me to restore my precious back?
alpine rapids
I just sent off an email to al.cs@yo-star.com myself - might be best way.
pale pagodaBOT
misty crow
@verbal brook please email them ^
alpine rapids
Pretty positive I bound but I tried all my usual login info and did not see any characters.
Can't remember the last time I spent money in a game without binding, heh
alpine rapids
Alas, that wait may be the death of the bug to try starting again but we'll see.
verbal brook
@misty crow thanks
alpine rapids
Just to be sure - if I login to a proper account it should show a character off the bat, right? Or would I need to find it (IE: Load the right server) once first before it will tell me?
misty crow
the latter
alpine rapids
Ohh...so I might be logging in right but gotta cycle every server. I thought it would show me just if I was on the right account. Well, time for a LOT more logging in and out!
As far as facebook login, I have two FB I use for games. If I just change the one I am logged in to on my mobile will it recognize that in game or will I need to clear the cache for it to desynch from the first FB account I login as?
misty crow
nah it's fine
rose glade
wot the fuk
lunar widget
what time is the best time to email support anyone know ?
lunar widget
okay ty
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
vale current
How long does it take for al to respond to emails about purchased items not being sent nya?
sinful yoke
0-6 business days
vale current
Ok thanks so I don’t have to stress about it yet nya
carmine hedge
Hey, I got a problem. When I create a boat in the cubes I click on "share" and then another folder manager application to save it. Also, once I save it tells me the format of .txt and not in .png. This has not been the case.
I saved this image when I shared it with the corresponding format.
carmine hedge
@sinful yoke But it is not like that, before it could be saved with the format .png
sweet haven
Hey, i'd like to know if its possible to transfer my account to Sandy server ?
sinful yoke
do you have any settings on your phone that could cause that?
@sweet haven it is not
graceful dragon
This is Juatim again to report about missing ships, events and maybe skins.
carmine hedge
@sinful yoke No, I happen to be playing the game from the Android emulator. And I also keep it in share with the folder manager as the Total Commander.
sinful yoke
@graceful dragon didnt you contact support?
graceful dragon
That was to get my account back.
sinful yoke
@carmine hedge unfortunately im not sure as to what you’re saying
are you able to change the extension it saves?
@graceful dragon contact customer support again then about the possible missing ships
carmine hedge
Yes, I did. But it doesn't save well the format that the image is not shown.
graceful dragon
ok
carmine hedge
If you don't believe me, you'll have to look at the problem yourself. Now I see that it is saved only in txt but not in png.
sinful yoke
it is not that I do not believe you, it is that no other user has this issue
can you attempt a file repair in settings and see if it will save the correct file extension?
carmine hedge
Give me a second, I'll start the emulator.
@sinful yoke I've already tried several ways and it's saved as txt.
sinful yoke
even after a file repair?
carmine hedge
Not that, so I have no idea.
unfortunately using 3rd party apps that interfere with the app is beyond what the tech support people can do
it is your responsibility to remove said programs
I really don't understand how something like this could have happened. Anyway, thanks anyway.
floral flame
Does AL.cs notify you when you send them an email?
sinful yoke
it does not
floral flame
Dang. Guess I'm playing the waiting game. (especially since I can't play this game)
late pebble
Since this last update I can’t login I’ve reinstalled the game about 4times now all it does is get stuck at this screen
spring grotto
Can you open up log mode on your device?
late pebble
How is that done on an iPad?
spring grotto
https://www.youtube.com/watch?v=p1Yl9InTWzk steps for log mode
sinful yoke
make sure to put your finger down on the right side while doing it
spring grotto
Just screenshot the logs and post here if you don't mind
late pebble
spring grotto
Ah, I think I might see the issue. It's calling error 100404 which is generally a network issue. So that could be it. To start, can you try restarting your device and as well, if you have an alternate connection, can you try that?
spring grotto
Yepp, they're both calling the error
spring grotto
Hm....what region are you located in? Such as EU, SEA, USA. Just to ask as well
late pebble
I’m in SEA. Australia to be exact
spring grotto
Got it. It might be server side but can't say for sure For now though just to try it out, can you try an alternate connection if possible or restarting your network?
late pebble
Im about to goto my friends place will try on his network
spring grotto
Sure thing. Just let me know if you don't mind. Especially if it fails there (and you have different ISPs) then it might be server side
late pebble
Kk
carmine hedge
hello toast 
spice elk
Excuse me I tried buying the pack but then it canceled and wont let me buy it again.
What do I do?
sinful yoke
can you try restarting the app?
late pebble
Update it works on my friends network when I get home I will restart my modem
spice elk
it won't let me activate log mode
balmy sand
Does anyone have the problem that when entering dock the game sometimes freezes?
sinful yoke
thats not for the shop though
spice elk
ooh
sinful yoke
@balmy sand can you try a file repair in settings and see if the issues remains?
spice elk
ok
spice elk
oh it works I can buy the bag again
sinful yoke
@balmy sand if it didnt take you to a loading screen then it did not work
@spice elk well haha thats not what log mode does but thats good to hear
@balmy sand can you try restarting your phone?
ancient hamlet
@spice elk can u? I use google credit and it took my money. That said i still dont get the option to buy it just error xD
balmy sand
I can try but the same thing happens on my emulator but instead of freeze it blacks out and takes me to the login screen
sinful yoke
sounds like corrupted files
balmy sand
Should I reinstall then? (Probably should've tried that sooner)
sinful yoke
most likely
digital turtle
Hey, im not sure if i should be posting here but ive recently uninstalled and re installed azur lane because i encountered an error code 14832/ 14833/ and 14834, i forgot to bind my account [Edeon] in the Washington server and ive lost everything, im not sure how to get it back.
spice elk
I don't think it took my money @ancient hamlet
ancient hamlet
Google play balance is missing for me. Reason I like using it is u can see if moneys taken. 
Heh just waiting on reply back from tech viva email. It'll be fine a friend is a super whale and he has payment issues all the time lol 
i hope its taihou so i get gems and buy lusty skin lol
carmine hedge
Lol same
ancient hamlet
/techsupport
pale pagodaBOT
sinful yoke
ancient hamlet
@topaz jackal there we go scrolled up to my post earlier to get the command for the email.
sinful yoke
I could of gotten it
I just wasnt told he didnt get charged so I didnt see a reason too 
balmy sand
Seems like Taihou's rented L2D skin causing the issue
When it's disabled/taken off it doesn't happen at least on my emulator
sinful yoke
it could be corrupted
ancient hamlet
don't think hes gotten it working so may as well show last ditch attempt. I tried logging on other devices etc nothing worked so might be same for him.
balmy sand
Changed it to Akashi's L2D same issue (already reinstalled)
sinful yoke
can you enable log mode?
a recording would be best so I can see what happens before it crashes
balmy sand
If I exit out of somewhere and then enter dock too fast
sinful yoke
is that what causes it to crash?
balmy sand
Yes
But it seems like it's fine on my phone now
So the issue doesn't seem to appear at all (haven't been able to recreate it so far) on my phone when I'm not using L2D on Taihou's skin, but as soon as I turn it on it takes only a couple of tries
I can try to find some basic recording software and record it one sec
tacit plover
while they do that, can someone help me with some gem confusion?
sinful yoke
what is the issue?
balmy sand
tacit plover
bought one thing of gems and it didnt go through but it still took the money
should i just email the peeps at yostar?
sinful yoke
@tacit plover email customer support with your uid, username, server, and a receipt if possible
/techsupport
pale pagodaBOT
tacit plover
sounds g, thx
sinful yoke
@balmy sand can you send that to customer support as well with the device info?
I cant get log mode on it because you're on an emulator
balmy sand
That's footage from my phone but I can't acces log mode anyway for some reason
sinful yoke
make sure to put your finger on the side
balmy sand
No luck
sinful yoke
you are pinching the left side and have one finger on the right?
balmy sand
... I totally saw that finger on the right side and had it there the entire time. Yes. Definetly.
sinful yoke
are you able to do the same thing you did in the video with log mode open?
balmy sand
Capture Recorder
sinful yoke
looks like it just denied it
I'd say it seems
like you just over ran the game with your requests
does it happen normally or only when you force it?
balmy sand
It happens randomly for example I feed my girls in the dorm and then I click quickly on dock and on my phone it freezes on my emulator it restarts
pale pagodaBOT
sinful yoke
make sure to include your account information
balmy sand
The screenshot with the UID and stuff will be enough?
sinful yoke
make sure to explain the issue, and include the video
balmy sand
Gotcha
hard sparrow
dont know if this is the right place for this but was trying to get help for recovering my account. I bound it on twitter but when I tried to log in with twitter it said my account was suspended?
sinful yoke
do you have the twitter app?
sinful yoke
can you get the twitter app
log in
once it says its suspended, go to azur lane, and try to login
hard sparrow
k
digital torrent
could someone please tell me how much the new update takes in storage? i have aroud 1.5gb free but it still says that's not enough??
dull maple
How can I get my dorm name back?
sinful yoke
hard sparrow
ok it seems like it might be on twitters end. I made the account specifically for linking with the game and they suspended that account.
sharp parrot
Uhm so I finally got my game updated after trying and failing for a whole day and when I finally able to update it and all I got this errors when I was loging in. What should I do to fix this?
trim sundial
Every time i tried to load up Azur Lane my game crashes
trim sundial
@sinful yoke 1.5 GB
sharp parrot
Yes my account is bound to my twitter
sinful yoke
@trim sundial the game generally needs around 2gb ram to run/run smoothly
@sharp parrot can you reinstall
sharp parrot
I can try doing that. Will update ya guys if it fix my problem
low swallow
Hi guys please help!
I tried to fix the app but this always shows after installation i even retormat the phone everything but after i installed the game it always shows this please help
lone cedar
What's the update size?
sinful yoke
@low swallow attempt to reinstall (on wifi)
@lone cedar the client update is about 1 gb
humble narwhal
Jilil had the same issue i had
grizzled apex