i have 260 ships
#tech-support
wispy walrus
So I restarted the router and tried using 4G LTE. Didn't seem to work. I'm assuming I'll have to reinstall the app?
leaden pollen
@sinful yoke
sinful yoke
@leaden pollen try restarting the game multiple times
leaden pollen
i did
sinful yoke
@wispy walrus can you try using a vpn?
leaden pollen
it doesnt change
wispy walrus
Yeah sure. Give me a minute @sinful yoke
sinful yoke
can you try restarting your phone and see if that helps?
leaden pollen
okay. give me 5 minutes
wispy walrus
VPN is a no-go.
low otter
@spring grotto yes I am.
leaden pollen
omg... thank you... it works again @sinful yoke
sinful yoke
let me know how it goes
wispy walrus
Will do.
Always hesitant to reinstall this app.
Fixed it. Too bad I have to download 330 MB of files lmao.
@sinful yoke
sinful yoke
good to hear 
wispy walrus
Thanks for your help 
spring grotto
@low otter Hm...can you post a screenshot of the error when you're trying to bind it?
dusky coral
Hey i am new and I began to do the lvl1-3 but the boss doesn’t spawn, is that normal ? Or I am missing something
spring grotto
It's an issue that can happen due to a shaky connection and/or a desync to the servers. But a simple restart of the app should ideally get the boss to spawn correctly
dusky coral
Thx 😃
bold furnace
Hi, do we ask about payment issues here? I emailed al.cs earlier about it, haven't heard back yet.
sinful yoke
when did you email them?
bold furnace
I sent the first message at 10:54 AM, and I sent my UID later at 12:43. (First time contacting support)
bold furnace
Oh, I'm in CST. I sent it to al.cs@yo-star.com
bold furnace
Do you think there's a chance they'll see it before the next reset? (skins leaving, gems refreshing)
spring grotto
There is a chance but no guarantee unfortunately
bold furnace
I see. What happened was I had to leave the game during a purchase to verify the payment info, but the purchase didn't register in the game when I got back. Is that a known issue?
spring grotto
Yeah, if you leave the game going while a purchase is being made it can cause issues
carmine hedge
Hewwo toast and kawa 
bold furnace
I'll keep that in mind, hopefully I won't have to leave the game for other purchases. Thanks for the help all 
spring grotto
No problem at all and I hope they get sent in time for you 
small blaze
So, hi everyone. i had a problem with a purchase today, 20 minutes ago +-
my paypal was billed, but nothing arrived at the game
sinful yoke
contact customer support and be sure to include your uid, username, server, and a receipt if possible @small blaze
/techsupport
pale pagodaBOT
small blaze
Tnx! i will
cerulean quiver
Having issues joining Crimson Axis as it says no club with that name exists. Any help?
sinful yoke
can you send a screenshot?
cerulean quiver
sinful yoke
there is no such club
if you want the role please check pins for applying the role to yourself
@cerulean quiver
worldly lily
I was wondering if the ascension quest was going to be avaulavle because the store will still be open for exchange for the Cavala. I had dirt luck getting drops. Haha.
spring grotto
I'm not too sure what you're asking. I'm sorry
sinful yoke
I think they mean the 3 daily tasks you get for the event stars
for exchange
if thats what they mean I think its only exclusive to the event, so they will go away after the update and you will only have the exchange available
spring grotto
Is it that or are you asking if the quest for the chat border will still be available? @worldly lily
worldly lily
Yes @spring grotto I am asking about the chat border quest.
sinful yoke
genius interpreter as always, toaster 
sleek island
Why the game doesn't accept no curenccy who aren't the dollar, even being in google play
for example, a people want to use the euro, buy the card of google play who have the value of 20 Euros
but the game just accept dollar from credit card
sleek island
I understand this, but it would be very good for non-american players to have the possibility to use the cards sold by stores with different currencies, even with taxes and other bad things, a lot of players would spend this money, even being more or less or even don't being the same value
I dunno how I can make this suggestion or where, but in my nation, they don't convert the currency, because the google have the policy of using local coin for the financial transations, and If I could, I'd use the dollar, even in Bank Slip or something else
sorry If I were rude and if this were implicit, It wasn't in anytime my intention, but I wanted to do this question
where I can make the suggestion, especially this one?
sinful yoke
umm.. personally im not sure I understand it much
you can suggest it in #game-feedback but im one of the people that monitor that place anyways so ive already read your suggestion
sleek island
ok, I'll do the suggestion there, thx and have a nice day
random cliff
Hello, I had a question I can't find the answer to on the FAQ list. How do I transfer my account to a new phone?
sinful yoke
did you bind your old account?
also how to bind AND login if you havent bound is in pinned messages here
random cliff
I did bind it to my Twitter, yes.
sinful yoke
login at the title screen on your new phone by pressing the twitter button
random cliff
It won't let me manually log in. It had me go through the tutorial again and it was a full clean slate.
I think I might have just been looking in the wrong place, sorry.
rapid harness
Greetings, everyone!
What is usually the time before the staff respond to an email? I read somewhere near 0-8 hours, but it has been a day since I first emailed them for a purchase issue.
I bought the $80 and $40 gems but received only the $40.
I got charged for the both.
Time is running and the reset for the first time purchase bonus gems is close.
I'm dying inside.
sinful yoke
I think you misread 0-8 business days as 0-8 hours
but they will respond around 0-8 business days
more on the short end most likely though
once theyre in office they should get to it
which is around 5 hours before the update, so I think you will make it in time
rapid harness
I see.
I hope to get the gems before the reset or else I'll be very... sad.
Thanks for your answer!
river stream
@sinful yoke how long does it take to get gems after you purchase?
sinful yoke
it should be instant
river stream
oh dear
sinful yoke
did you not get them
river stream
no i did not, however my bank did register the purchase
sinful yoke
contact customer support and include your uid, username, server, and a receipt if possible 
/techsupport
pale pagodaBOT
river stream
thx kawa
arctic zealot
yesterday i made a first time payment in game but have not receive the gems. I already email about the problem with the details. Here i want to ask, if i get the gems after the maintenance, will i still get the double gems after i receive the gems? My in game still showing double gems after i paid.
sinful yoke
@river stream
river stream
oh yeah what he said lol
sinful yoke
@arctic zealot since yours was double gems you will get double gems
but the shop will still say you have 2x gems after the maint because the purchase was made before
arctic zealot
full gulch
Hey, i’m not vert good in english. My last phone doesn’t still work, and i haven’t registred it in Facebook, Twitter or anything else. I tried to download the game with the same apple store account but it doesn’t work. There is any way to take my account ?
rapid harness
Problem fixed! It took a day for me, but I'm fine now.
I received the $80 double gems a few minutes ago, thanks to you and the staff.
sinful yoke
@full gulch if you did not bind please contact customer support and tell them your phone doesnt work so you cant bind
/techsupport
pale pagodaBOT
full gulch
How much time approximativly for having an answer ? I sent an e-mail 3 days ago
sinful yoke
did you send it to al.cs@yo-star.com?
spring grotto
Did you include your account information in the email?
spring grotto
Gotcha. Name and server will be enough then if you don't have the UID. But they can take anywhere from 1-8 business days so it might just take a bit longer
full gulch
Ok, thank you very much @sinful yoke @spring grotto
spring grotto
No problem at all
west crest
Excuse me. I'm having trouble making a purchase with my card. It's a VISA but it keeps declining. I've used this before to purchase in Steam and other mobile games. I've already contacted my bank earlier and they told me I have authorization on their end.
sinful yoke
is there any error?
austere lily
I bought the $1 gems pack. Apple says I bought it, didn't receive gems in game
west crest
@sinful yoke It just says payment unsuccesful card declined
austere lily
UID:68221456
west crest
I'm trying to buy the $19.99 gem pack
sinful yoke
@west crest can you try contacting customer support and asking them why the game is declining your card?
/techsupport
pale pagodaBOT
sinful yoke
@austere lily contact customer support 
with your uid, username, server, and a receipt if possible
west crest
@sinful yoke how do I contact them?
sinful yoke
email them as written in the message by Z23
west crest
ok. I was hoping to purchase before the double gems resets.
sinful yoke
you may be able to before then
west crest
thank you
river stream
@sinful yoke so either the staff got to my email super quick or that was one hell of a delay cuz i now have my gems
sinful yoke
well they are in office now afterall
if you randomly get more + an email, it was a delay, and you'd need to contact them again to let them know
river stream
yeah but getting to it in a few hours? thats better than some of my professors
sinful yoke
well their responses lately are 0-8 business days or so
as people keep getting same day responses 
warped cliff
Hello. has anyone experienced not getting the free gems after purchasing one of the double gems pack? 😅
west crest
I e-mailed them. I just hope they respond to me soon. 😦
warped cliff
Oh. Where do I send an email?
sinful yoke
/techsupport
pale pagodaBOT
warped cliff
Thank you!!
sinful yoke
make sure to include your uid, username, server, and a receipt if possible 
warped cliff
noted. thanks a bunch!! =w=
shell parcel
errrrm... got a question.. have there been any reports of cloned ships?
like.. I just went through my dock and found 6 pairs of clones
both locked, both the exact same level somehow
trim kettle
Hey, it's been like 2 months or maybe more since AL replied to my acc recovery email. At this rate i feel like they don't even care anymore. Any help? Or maybe just give up? 
sinful yoke
@shell parcel there has not, try restarting the app
shell parcel
okie, making sure it wasnt some kinda wacky bug
prob something I did on accident
just making sure there wasnt reports so I didnt break anything by getting rid of them 😛
sinful yoke
@trim kettle thats well over the grace period, make sure you're sending an email to al.cs@yo-star.com and make sure to include your account information
sinful yoke
we usually allow 0-8 business days before sending a follow up email
but 2 months is long..
trim kettle
Very long
sinful yoke
try sending a fresh new email
west crest
@sinful yoke Yeah I did. No receipt though since the purchase was unsuccessful. I just sent a screenshot of the issue.
sinful yoke
that should be fine
trim kettle
I could say the last time they replied to me was after the big UI update, they replied ONCE and then haven't respond since even tho i sent them more emails every now and then
sinful yoke
is your issue that your account is bound but your data isnt showing up or something? 
sorry I do not have good memory especially in this channel
trim kettle
Hahaha no, i clicked the wrong thing for binding. So when i was trying to bid my acc before the update i clicked the twitter icon on the loading screen instead of the one in game
And then when i thought it worked
It restart the game
sinful yoke
ah ok, yeah try sending a fresh email about it
west crest
@trim kettle How soon did they respond to your e-mail?
west crest
I see. Unfortunately I hope they respond to mine in the next couple of hours.
trim kettle
Idk if i should ask this here, but do any of u guys remember when was the first big UI update we had? 
sinful yoke
I believe it was june
winter ermine
May 20. When my account got screwed up
trim kettle
May 20th?
sinful yoke
oh god it is
may is after april :psyduck:
and I thought I finally remembered the months in order 
winter ermine
But yea, a few days later Bismark happened
trim kettle
Ok it's may
frank nacelle
When i go to buy the 39.99$ gem pack, it says it costs 40.99$ before i buy it
misty crow
tax and or currency conversion
carmine hedge
Hello I have linked my account on Facebook but when I logged in it started anew
Is it because it's nearing maintenance?
misty crow
please ensure you've selected the correct server
carmine hedge
Yes it is
misty crow
try all of them to be safe
misty crow
do you have your UID?
carmine hedge
Unfortunately no
pale pagodaBOT
sinful yoke
thats too long for UID
carmine hedge
O it's not?
sinful yoke
uid would be 8 characters I believe
carmine hedge
Hmm is there a way for customer support to identify my account using that user ID from Facebook?
misty crow
nope, just send your in game name and hope for the best
west crest
@sinful yoke I just received a response from customer support and they told me that everything is normal on their end. I was advised to contact Google Play. 😦
sinful yoke
are you possibly living in latin america?
west crest
No. I'm in SEA. My friends who live here are able to make purchases.
sinful yoke
west crest
I'm trying to find out how to contact them.
jovial blade
can I reinstall the game while it's on maintenance, because if we need to update via Play Store, Google is too dumb to figure I have free space and say I don't have enough space
misty crow
jovial blade
if only Google is smart enough to detect my free space 
sterile lodge
Did the skins for Baltimore and Bataan get removed early? I tried to buy them a out 10 minutes before servers went down but buttons were greyed out
about*
misty crow
It's purchase protection
It's to prevent people from purchasing things before maint in case of errors
sterile lodge
:/ not cool, would be nice if that was stated outright. Skin availability was stated up till 23:59
bleak aspen
Right when i killed last boss on hard maint hit me, do i still get the medal
misty crow
You should
:/ not cool, would be nice if that was stated outright. Skin availability was stated up till 23:59
It's to prevent payment errors from happening, losing your money is far worse
Moral of the story, don't do things last minute
bleak aspen
I wouldnt if i had time 
sterile lodge
No, the point about payment doesn't. Skins are just an internal code calculation. Only gems and money purchased packs are susceptible to payment errors when going through systems external to the app.
And 10 to 15 minutes is hardly last minute.
sinful yoke
coral vault
how big is the new update?
iron forge
Its a 1 gig download
coral vault
ok thanks man
verbal crow
hello , tech support team ... after 1.1 GB update in play store , i notice Azur Lane thumbnail text font turn smaller azurlane and login screen was U101 from event before... was this update suppose like that ?? ...
verbal crow
oh , okay ... thanks for your time ... have a nice day ...
oak fossil
1.34 GB update to an already 1.7 GB app..... The game does compress the extra data off once launching right? My phone doesn't have much space left.....
sick cloak
which emulator would official recommend for azur lane?
misty crow
Personal preference really, I'd recommend nox
sick cloak
alright 
misty crow
@oak fossil if you're lacking space, you can consider reinstalling (assuming you've binded)
oak fossil
Won't that have the same result anyways
BC I still have to download the extra game files after launch...... Not including voice of l2d
misty crow
Sometimes Google is an ass and doesn't allow you to download things despite having sufficient free memory
oak fossil
Guess il just have to deal with a 3 GB game huh...... I wonder if everyone has the same problem
summer grotto
Update is available on Play Store devs?
dusky fossil
hello , tech support team ... after 1.1 gb update in play store and around 188MB patch , my thumbnail still like screen shot provided ... is it intended ?? ...
carmine hedge
Hello. Is it possible to make transactions through nox player on pc?
misty crow
@storm galleon @summer grotto yes
@dusky fossil don't think they said anything about the icon changing so...
@carmine hedge yes
carmine hedge
So I downloaded the update and I get stuck here
misty crow
I mean, neither server or predownload is up yet
dusky fossil
@misty crow thanks for info .. well , maybe it's just cosmetic but i hope it wont affect in game experience ...
carmine hedge
misty crow
Why would it?
misty crow
Also hi but let's chat elsewhere
dense wasp
I'm glad I'm not the only one with the problem
Also is it okay to download off Play Store?
It's because they won't let me
misty crow
Yes there should be no issues
dense wasp
Alright thank you
calm osprey
I play on iPhone and get this message, when i click confirm it takes me to AppStore and there is no new update to download there
Anyone know what to do?
sinful yoke
there is no update out for ios atm
misty crow
Please wait patiently for the update to arrive, thank you
sinful yoke
we're only 2 hours into maintenance
calm osprey
Ok thanks
hoary moss
Do I need to re-install my game if I can't update my game?
misty crow
If you lack space to update yes
Although only do it if you've binded
hoary moss
OK thx
jade turtle
I guess im not alone here
sinful yoke
is known
spare vapor
carmine hedge
So, the game won’t update for everyone else?
sinful yoke
prepatch is not available
carmine hedge
Ok so we’re gonna have to wait till the prepatch or update?
cinder elbow
Well frick man
sinful yoke
prepatch is the update, just available to download sooner
cinder elbow
Does anyone know when exactly the download will be available?
sinful yoke
no
misty crow
The staff will announce when it is out
twilit cove
ingame download available as well, for 188mb or so
cinder elbow
Well that’s something
twilit cove
sinful yoke
you have just happened to download some files
carmine hedge
So it’s normal for me to look in the App Store and see open AzurLane instead of update AzurLane
cinder elbow
Well I haven’t gotten Alabama so I’m a sad boi 
sinful yoke
not the full update
Its likely you only downloaded the new loading screen
@carmine hedge ios update is not available yet
twilit cove
loading screen for 188mb? seems legit
carmine hedge
Cyka Blyat I have to endure 9 hours of hell before I get AzurLane
cinder elbow
@carmine hedge I do too see that.
But that may be because IOS is late idk
misty crow
Appstore is ALWAYS slower with app updates
Since their certification process is far more rigorous
cinder elbow
CYKA BLYT I WANT AVRORA
misty crow
loading screen for 188mb? seems legit
It's just not everything
@cinder elbow rant elsewhere if you can't wait patiently
cinder elbow
What’s the new loading screen?
carmine hedge
All right all right thanks for the info, now to survive school
twilit cove
👌 
misty crow
What do you mean by stack
acoustic mural
Like the current game file for example is 2.44gb will it stack to 3.60gb+ if I update the game?
teal wharf
Might go up a little with the new ships ect, but no it won't be that excessive, most of it is overwriting.
misty crow
from my testing it doesn't
misty crow
should be yes
acoustic mural
Noice
cobalt dock
Just for my own piece of mind. Why do we not get the same access to retrofits and character skins in the UK compared to Japan?
delicate sequoia
I don’t see the update in the store am I outdated?
misty crow
EN came out 11 months after JP
Naturally, we will not have some of the content JP has yet, it takes time to catch up with something that's running too
@cobalt dock ^
@delicate sequoia appstore? it isn't out yet
delicate sequoia
yeah
misty crow
Appstore is usually slower with app updates
Since their certification process is far more rigorous
grave bear
I see everyone has a similar issue with the App Store.
sinful yoke
theres just no update out yet
grave bear
carmine hedge
So this is more of a phone issue but
After update it said I had 2.40 gigs left the it said 4.80. Thinking that was odd I restarted and now it says 4.91
What should I believe
carmine hedge
Ok
Welp
For Christmas imma try to get a Samsung galaxy note 10
Cause 200 plus gigs
pastel mist
Could update on my Android phone just fine, but not on iOS 
misty crow
Appstore is usually slower with app updates
Since their certification process is far more rigorous
opaque warren
Is anybody having problems with downloading the game/the update in general
desert vapor
It says I have to update the game manually but nothing shows up in app store
opaque warren
I tried redownloading but the game couldn't install
spiral fossil
Maybe it's because the update haven't gone out?
Do you guys read #game-news?
desert vapor
Could be
scenic oriole
Not out on iOS yet
spiral fossil
Just be patient please. The maintenance are slated to be done in.... 4 more hour
gleaming hollow
I sleep
spiral fossil
Just wait until the update is rolled out
gleaming hollow
actual sleep
scenic oriole
Which sucks cause I haven’t been able to play game for almost a month because of my wifi 
spiral fossil
Does nobody read #game-news?
sinful yoke
please try to keep discussion to a minimum
scenic oriole
Understandable 👌
opaque warren
But im on android
spiral fossil
... Have you...
You do realize the maintenance/update is still ongoing yes? When update is downloable, it will be announced in #game-news
sinful yoke
try restarting your device
if you're opening the app
you wont have any luck
if you cant update from the play store, then try restarting or waiting until after maintenance is done
restive ermine
I’m having problem
opaque warren
So wait til tomorrow?
sinful yoke
@opaque warren maint will be done in 4 hours. (unless delayed)
@restive ermine there is no update for iOS yet, please wait
restive ermine
Oh ok thnx for letting me know
opaque warren
Ok, you see, initially
I went to the play store to update, but the update kept resetting at 70mb and eventually my device restarted itself
Then I went to redownload azurlane and the play store is saying the game didn't install
sinful yoke
can you send a screenshot of the message?
opaque warren
Oh boy, here I go redownloading again
plucky hatch
1.11GB download and another 110mb on top of that, rip storage
Still waiting for iOS update, any ETA?
sinful yoke
none
plucky hatch
Is there going to be more files after maintenance? just finished update on Android
sinful yoke
if you do not download the prepatch then you will have to download more files after maint
lament hawk
Is the new content downloadable now? I mean pre-update.
spring grotto
For Android
plucky hatch
I have a few GB left and my phone refuses to use that space since it's reserved for OS updates
sinful yoke
theres more files even after updating the client
plucky hatch
Update is on Google play
Got prompt
iOS still waiting, redirects to app store but no update
fallen canyon
Is the update 1gb in the playstore?
plucky hatch
1.11gb
sinful yoke
yes
fallen canyon
That sux...
plucky hatch
Then another 100mb
lament hawk
I have a question
sinful yoke
yes?
brisk bridge
And the Apple store still waiting for some coffe?
sinful yoke
iOS has yet to release the update
spring grotto
Apple is always slow w/ the certification process
misty crow
Appstore is usually slower with app updates
Since their certification process is far more rigorous
lament hawk
If you update the game which is 1.11gb, does it replaces the old files?
Or it just adds up another 1.11gb?
misty crow
it should replace
spring grotto
Ideally it should replace
plucky hatch
I'll try to run the device manager to see if it cleans up old files later
stable hornet
Why is takig so long to download the update?
like 1200kbps
spring grotto
That's more than likely due to your connection speed as it was fine for me (at least more than 120Kbps). You could try a different connection type
plucky hatch
Update took around 3min for me
lament hawk
Ik it's kinda dumb question, but for me as someone who barely got space to play the game it really matters. 
plucky hatch
I'll probably try and transfer some more apps to SD and try to save some space
spring grotto
Nah, it's a good question. But to give you an example, the UI overhaul replaced the old files on my phone instead of kicking the overall size to over 3GB
plucky hatch
Probably will keep azur lane on device storage since loading times after transfer to SD takes a bit longer
Also I've seen people run android on the Nintendo switch, so can it run azur lane?
sinful yoke
thats not really a discussion for here 
plucky hatch
spark latch
i cant download the update
spring grotto
Are you on iOS?
spark latch
yeah
spring grotto
It's not out yet
spring grotto
no ETA as of yet
flat trail
ios is out now
spring grotto
Is it?
flat trail
ye dl it now
misty crow
It takes time
flat trail
refresh your phone
misty crow
probably not out in some regions yet
flat trail
ah ok and im us/tx
polar crown
its out in australia
floral flame
Is the update stable? I've downloaded it into my tablet running Android 4.4 and it crashes before the YoStar logo even shows. My phone hangs on the loading screen.
At least the older version would reach the title.
misty crow
It is, might just be your device
floral flame
tiny vapor
Mine downloads 60mb and hangs there.
floral flame
So... The game finally updated it beyond my efforts to play it.
misty crow
@tiny vapor try restarting your device
tiny vapor
Alright
bronze rune
How long should I expect for an answer from the ingame support for an account merge
spring grotto
iOS update is delayed for some users
dapper bramble
Kk thx
spring grotto
@bronze rune The response time is anywhere between 1-8 business days
bronze rune
Ok ty
brisk bridge
I have the iOS update but
spark latch
is it still dead
dapper bramble
I’m on OCE and I can’t update or download too
misty crow
It's an 8h maintenance
valid barn
Where is flag?
floral flame
Isn't the game compatible with Android 4.4?
spark latch
its out i think
misty crow
Try restarting your device
floral flame
Damn. I'm not going to upgrade my phones for awhile so I guess I'm out.
wise wigeon
Update installed but it has been sitting here for 5 minutes with the little spinning box above the loading bar. I cant even get to the login screen.
spring grotto
@wraith cradle What happens when you try?
@wise wigeon We can't do much for the JP/CN versions besides offer basic advice such as restarting your game,device, and trying a different network connection. Or possibly a reinstall if nothing else seems to work
And as well be sure you updated the game from your respective app store
wise wigeon
Updated through qooapp as usual since AL JP isnt available in the US play store
wraith cradle
@spring grotto when I click download it just spins for a few seconds then it goes back to “update”:
spring grotto
@wraith cradle Hm...try a different network if possible. But beyond that, it's probably just an error on the AppStore as plenty of places still don't have it and are waiting for it to be certified by them. So if nothing else works, I'd say give it some time as maintenance is still going on
summer grotto
I delete and reinstall the app, after installed the name was "azurlane", when opened it crashed at first, next try it went as normal and asked to download 130Mb of files.
Is this the correct login screen post update?
spring grotto
It is
rotund oriole
I am having the same problem as @wraith cradle
wise wigeon
I wonder what the JP loading screen is?
north kernel
OMG I THINK I LOST MY ACCOUNT
wraith cradle
F
north kernel
Anyway to get it back?
Like I connected back to face book but apperntly I don’t have a avrora character anymore
Hopefully it’s just because the server is down tho
I’m paranoid now
Lel
vivid sleet
dont try to connect when server is down.. lol for safety purposes
vivid sleet
i dont know.. but just to be safe.. xD
north kernel
Well apperntly I can just contact the devs if I lose it anyway
It even said I was blinded to Facebook tho so I don’t know why it didn’t work
spring grotto
@north kernel thr character icon wont show up till you fully log into the server so please wait for maintenance to be complete and log into Avrora
hoary moss
Is it OK to update the app now?
misty crow
yes
spring grotto
Yeah. Play Store can be dumb like that sometimes. Either they don't give the correct file size or it downloads a couple of old files again
lament hawk
So it'll go like this until it completes the right amount of files?
spark latch
can i delete my facebook azur lane acc and make a yostar one thats linked to facebook
spring grotto
Yeah. It'll complete the download after it's done. It'll just take longer than the expected file size
@spark latch Well if you mean link Yostar to your AL account, yes you can. You just need to go to "settings->account" and choose the Yostar option. And you can also unlink your FB bind from there as well
spark latch
i mean that i accidentally made a facebook AL acc but i want to link it to my main acc
so can i delete my accidental facebook acc
spring grotto
You'll need to unlink the FB from the accidental account and then rebind it to your actual account. But you can't fully delete AL accounts, no. They'll always be in the server database
spring grotto
"Settings->Account" once you're in game
stoic siren
Good morning ! My app store say there's no update for Azur Lane, so I can't install the new update for the game. Do we have to wait ?
spring grotto
Yes. The update is slowly being made available. It may take some time to show in your AppStore due to the size of the update
stoic siren
thanks for the info ! I'll wait
solemn linden
it's showing in mine now, but now I'm getting a hash error
spring grotto
Hash error where? Can you post a screenshot
crude elk
I have hash file check failed. Try again? after I updated the game
desert vapor
Hash file check failed, same problem here :/
olive ingot
solemn linden
that one yeah ^^
spring grotto
Is this on Android of iOS?
solemn linden
ios
crude elk
Android
olive ingot
NOX 6.3
desert vapor
Oof
olive ingot
Trying my actual phone right now
frail herald
I also got hash file check fail on android
spring grotto
Okay. So it seems universal. We'll let the team know
olive ingot
kk
buoyant ferry
Hash file check failed on my side, too. iOS via Bluestacks
olive ingot
Also it crashes after closing the app
outer herald
Not sure if it's because the servers aren't up still
olive ingot
no, it was fine this morning, I was able to download and update and get to the title screen
outer herald
But yes I can confirm for Nox and Andriod
rotund oriole
I keep having this
buoyant ferry
could be both end: corrupt data on our side or no cennection to their hash sums bc server down 
spring grotto
Generally it's not. But this is known. The team will be informed so please be patient
crude elk
ty
green karma
carmine hedge
I've installed and updated and uninstalled and reinstalled the game dozens of times but the game won't work after the update wtf happened.
green karma
outer herald
Up side I do like the faction load screens now
errant pawn
Hi -- I know that this is the English server, but I'm getting this error when I'm trying to log in to Azur Lane using my Twitter account for the JP client. Does anyone know what it means and what I can do to fix it?
UndefinedLanguage:new_airi_error_code_other:100222
misty crow
@errant pawn try to log in after the maint is over
carmine hedge
I hope i get alologems for this, over 3 hours installing and reinstalling
outer herald
They are doing a server update, so oil and coins
dusty torrent
plucky hatch
Hash file check gang
dusty torrent
Do we have to wait
fading saddle
We need to wait
dusty torrent
How long
dusty torrent
Think i can stay up to 2am waiting for the patch
plucky hatch
Apologems 
misty crow
Please wait until they announce the predownload is up to open the game
granite lion
at least until the game is up 
storm galleon
Ok
olive ingot
Its ok Destiny Child lewd are auto battling on my phone atm 😄
granite lion
like
"game doesn't work during maint when you can't play anyway"
ye, par for the course
carmine hedge
People are loging in normal and playing thigh
outer herald
And it hasn't been 8hrs yet either
carmine hedge
Though*
misty crow
EN is still down for maint lol
haughty crypt
What is this guys sometimes when i accidentally sit on my phone this pops up
dusky fossil
uhh ...
misty crow
@haughty crypt debug mode
crude elk
that's debug mode
plucky hatch
Debug, press close
haughty crypt
Ahhh i see
outer herald
@dusky fossil it's common right now
haughty crypt
Ye ik
carmine hedge
Then where are people getting pics of gameplay in the new main screen including server names
plucky hatch
Hide
storm galleon
How to activate debug screen?
misty crow
Hash file check error is a result of opening the game before the predownload has been fully released.
quaint basin
Okay, it's probably just connectivity issue with Hash file, since I could get in before but now I can't
misty crow
@carmine hedge they're not IN the game though
errant pawn
Hmm, maintenance has been over for JP for two hours now. Should I try to reinstall the game and then try to log in?
wide lynx
@carmine hedge that’s logging in, way different from getting exactly in the game
misty crow
@errant pawn yes
plucky hatch
Maybe wait till tmmw
haughty crypt
I actually dunno when i press my phone too many times it just pops ip @storm galleon
brave stirrup
Why does al show hash file check fail
dusky fossil
@outer herald ah , okay ... thanks for follow up ...
errant pawn
Okay, I'll give that a try.
misty crow
Hash file check error is a result of opening the game before the predownload has been fully released.
literally, read the message above
haughty crypt
XD
plucky hatch
Don't see a server up ping though
nimble leaf
Oof
spark latch
im getting that now as well
polar ridge
Okay!:3 to late...XD
outer herald
Right when it got pinned too
plucky hatch
Probably shouldn't be trying to bombard server with logins
haughty crypt
FOLKS JUST CHOTTE MATTE
spark latch
nonono
brazen sail
Lol all we gotta do is just wait
haughty crypt
Yea true
plucky hatch
Chotto matte
brazen sail
polar ridge
Sooo? Its okay to predownload?
outer herald
Don't you mean Chouto Mate?
brave stirrup
Shoot I redownloaded for no reason
wide lynx
I have my pre-update done, just need to wait for servers to get up 
desert vapor
Zeroer, so is there a way to resolve this?
brazen sail
spark latch
plucky hatch
I want to queue up some stuff though before I go to bed
brazen sail
It was a big update too
haughty crypt
Yea ik, i was just mememin @outer herald
plucky hatch
Also need to feed the lolis in the dorm
haughty crypt
brazen sail
1.5 gigs for me i beleive
granite lion
game is not even up
haughty crypt
Yup
polar ridge
1.1gb for me
haughty crypt
Just wait up folks
brazen sail
brave stirrup
Shoot I redownloaded for no reason
plucky hatch
Says 1.11gb for me, probably compressed
brazen sail
haughty crypt
Clam down everyone
desert vapor
misty crow
Hash file check error is a result of opening the game before the predownload has been fully released.
/lockdown
pale pagodaBOT
tech-support got locked down.
granite lion
Game is not even up yet, wait till maintenance is actually done
granite lion
/lockdown
pale pagodaBOT
tech-support lockdown got lifted.
rain sequoia
i-is it finally ogre?
misty crow
ys
rain sequoia
drifting mica
someone can help me?, im tryng update at googleplay, but when update hasve done, it says, can't download
it happens 2 times
misty crow
screenshot?
drifting mica
viscid hazel
Attempting to change secretary freezes the game, but i guess this is normal straight after update
drifting mica
i tried again
solemn swan
My Ajax isn't retrofit anymore and when I click on her she freezes the game
quiet kettle
is there some traffic 
drifting mica
if can;t download again, i will update soon
floral flame
Is maintainece over over over? Game stuck on loading on my phone.
drifting mica
maintane has over
upbeat badge
Nice
floral flame
Well... I strongly dislike this update. I can't load anything
drifting mica
1,03 GB for update, and i failed update 2 times
thick spade
Is anyone unable to open their profile to change their secretary?
dense nimbus
Is it a known bug that you cannot select a Hard Mode Fleet? Its all empty.
noble hollow
I logged in with twitter, bc I had to do full reinstall and its not porting my account, I just get stuck onto the bisko hunt mission, pls help
drifting mica
aah, its fine now, my playstore has got fix
ashen scarab
I got bug when choosing ajax in formation menu.
misty crow
@noble hollow please select the correct server
upbeat badge
alright
drifting mica
misty crow
@solemn swan @ashen scarab one of you please make a bug report regarding ajax
!bugreport
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
sacred palm
Were there two 1 gb downloads or supposed to be just one?
misty crow
one
river pollen
I connected to my twitter but it made a nee account 
drifting mica
i need help
cold remnant
Yeah mines need to update again seems weird
river pollen
I also connected to facebook but I'm scared
urban ore
Do this mean I have to reinstall?
river pollen
my twitter is now bind to this account
misty crow
@urban ore yes
dense nimbus
Nevermind I'm gonna submit a bug report.
misty crow
@river pollen please follow steps 4 and 5 of the pinned image for how to log in
harsh ruin
clicking on player portrait top left to go into profile makes you load forever
sacred palm
That's...odd. I downloaded the 1 gb update from the play store, but when I get on AL itself, it says that it needs to update, leading to another 1 gb update (with no errors shown)
river pollen
I didn't bind to yostar 
spring grotto
@sacred palm There's an app update from the store and there's also an in game update
misty crow
@river pollen try the fb i mean
sacred palm
Both lead me to the play store
warped storm
I think there's a typo
spring grotto
Where?
cold remnant
@sacred palm same lmao
spring grotto
Try restarting your phone to see if that helps
trim kettle
Help, so i wanna move to my old account in washington server but the game doesn't let me to pick server and then connect to an account. Do i have to do tutorials first to connect to my old acc or i can just click the twitter icon at the loading screen?
misty crow
@trim kettle choose server at the log in screen
simple depot
Does anyone elses game endlessly load when you press the top left icon to your account?
mossy lodge
I lost my whole game play end it was connected with my Twitter account I don’t know what to do
restive tinsel
endless loading for exercise
karmic timber
I'm unable to change my secretary. If I hit the button on the top left to open the screen where you normally change your secretary, the game gets stuck loading ("loading" text appears).
I can do everything else (battle, buy skins, build botes) but I can't open that one screen for some reason.
Tried restarting the game a couple times but no luck.
misty crow
@simple depot @karmic timber #known-bugs
trim kettle
@misty crow yeah but after i choose server they didn't give any option to bind to any account
I can't click back either
misty crow
@trim kettle you're supposed to log in first THEN choose server
trim kettle
Ah ok ok
simple depot
Thanks Zeroer
maiden shale
sErVeR sLoW aF
trim kettle
Thank you for the info
misty crow
@maiden shale please wait a while
maiden shale
Ik I was just joking
misty crow
not appreciated.
neat jetty
lucky bags supposed to give a skin right
neat jetty
think it might be broken again, also dorm coin pack that notes said has 2x purchase limit, disappeared after one purchase
neat jetty
lemme try restart and check mail... will take awhile to go thru my 400 mails 
woeful sequoia
Hey so um. Looking at Ajax breaks the game
sinful yoke
@mellow zephyr is your account bound
misty crow
@woeful sequoia #known-bugs
mellow zephyr
Yes
carmine hedge
Updated from PlayStore (1.11gb) ONLY AFTER THE SERVER WAS UP, also got an additional 188 in game update afterwards.... Went straight up building, doing 30 multi pulls (got only la temeraire BTW), the game got stuck at loading...
green reef
Is there anyway to fix the crashing on Moto G5 other than updating cause I can't update to android 8?
woeful sequoia
Ah thanks I didn’t know it was known
carmine hedge
Is it a known bug, cant change secretary
noble hollow
@misty crow Alrighty, i tried every server manually, and generating a code with yostar doesnt seem to send a code to my email
sinful yoke
@mellow zephyr can you attempt reinstalling
hollow loom
I got this error, account is binded through twitter
misty crow
@green reef unfortunately no
green reef
reee
carmine hedge
Tried switching from wifi to data, tried closing (killing) and reopening the app several times
misty crow
@hollow loom please do a reinstall
carmine hedge
I'm stuck
mellow zephyr
Will try, thanks @sinful yoke
sinful yoke
@carmine hedge it is, check #known-bugs instead of asking
green reef
stupid moto phones
regal saddle
I get stuck on loading when press the secratary portrait
carmine hedge
Should I uninstalled and install the app again?
After I've updated the app it's back from the start again
sinful yoke
try restarting your device first
carmine hedge
Okay brb
desert vapor
ive made an account thats linked to twitter, tried to log in after update. Unkown error: 99 pops up, and when i click the game it brings me to a sign up page with chinese simplified letters :/
carmine hedge
@sinful yoke I also tried rebooting now , didn't work
dusky fossil
heyaa ~ ... i got soft lock when i want to change secretary ...
stark gale
"Exercise" mode won't load. Stuck at "Now Loading"
misty crow
@dusky fossil #known-bugs
dusky fossil
ah , thanks .. welp ...
heady matrix
Anyone else can't play hard mode stages here?
sinful yoke
@desert vapor can you send screenshots?
manic garnet
I got charged twice for the lucky bag, who do I contact?
sinful yoke
@carmine hedge can you try resetting your router?
noble hollow
@misty crow - (sorry for doubleposting) Alrighty, i tried every server manually, and generating a code with yostar doesnt seem to send a code to my email
abstract vector
how many ram azur lane required ?
i gave it 3gb it still stuttering
misty crow
/techsupport
pale pagodaBOT
misty crow
@manic garnet ^
manic garnet
Thanks!
sinful yoke
azurlane requires at least 2gb ram
rose panther
I am also having trouble playing hard modes. I also can't look at Fleet 2.
carmine hedge
Ummm... Quick question?
I purchased a $40 pack of gems but... Idk if it was declined or I got charged twice. Who would I go about talking to about this?
misty crow
/techsupport
pale pagodaBOT
misty crow
please email them @carmine hedge
potent holly
ADMINS! PLS HELP!! sorry bad eng i am Russian, ok i have problem whis new update azur lane and i re install azur lane and now i have new account, !PLS! help me return my main account i give maximum ifo about my akk!!!
sinful yoke
@rose panther there is a known bug with looking at formations
carmine hedge
Ah. Okay. Thank you.
misty crow
@noble hollow so let me just clarify, you tried logging in, checked all servers, couldn't find your account?
noble hollow
Yup
sinful yoke
should we call Restart for this one?
misty crow
yes
silent flare
Hard mode doesnt work
potent holly
admins!!
ADMINS! PLS HELP!! sorry bad eng i am Russian, ok i have problem whis new update azur lane and i re install azur lane and now i have new account, !PLS! help me return my main account i give maximum ifo about my akk!!!
misty crow
i'll ask him
left sandal
@carmine hedge I couldn't update the game until maintenance was over, it had the same downlaod pending problem
stark gale
@potent holly send email to them
sinful yoke
please dont repost your message thank you
noble hollow
Through twitter, and i may have my yostar on the wrong emaik - or it didnt bind properly
hot radish
so is this a bug to as i wanted to chance my secratary its just keeping me on the main page with the loading icon
surreal quail
Stuck Loading at Daily Excercise
sinful yoke
got it
rose panther
Is the new update really bugged?
carmine hedge
@sinful yoke do u mean rebooting it? Or set it as default? Resetting and setting it up again will take a while since I have a router/modem and two subnets on two more routers (one for nvr and ipcams, and the other for the pcs)... But I tried using my mobile sim as a connection and it doesn't make any difference
charred smelt
My data got deleted even though I binded my Twitter account
ornate harness
sinful yoke
@carmine hedge I do
ornate harness
Hardmode is kinda baggy
misty crow
@potent holly please select the correct server
river pollen
nvm I was logging on another server
potent holly
@stark gale what? sorry bad eng? pls can you help me too my chat
misty crow
@hot radish #known-bugs
misty crow
@flat sorrel #known-bugs
flat sorrel
Thx
carmine hedge
@sinful yoke BTW I also wanted to change secretary when I got stuck
vapid crypt
Uhm this is kinda awkward is it possible to have help with restoring data?
carmine hedge
@flat sorrel yes I'm experiencing the same thing
sinful yoke
@charred smelt are you logging into your server?
loud marten
secretary bug is already knownnnn
vapid crypt
My player data / I can’t connect my twitter bound account after having reinstalled the game
loud marten
always check #known-bugs first before asking gentlemen
make the tech team's job easier
stark gale
Any Russian speaking tech support here? Someone's needing some help up there
vapid crypt
If I remember I have taken a screenshot of my profile.
sinful yoke
@vapid crypt login at the login screen and make sure to choose your original server
@stark gale we have it under control
misty crow
res has got it
granite lion
stark gale
Thanks
elfin glacier
sinful yoke
askin us to do things
misty crow
@elfin glacier #known-bugs
granite lion
@potent holly в чём проблема?
flat sorrel
@carmine hedge ok
vapid crypt
I have. Problem is when trying to connect my twitter account it takes me ingame and just logs me in without asking my twitter profile data. If that makes sense.
It doesn’t show any character symbol on server sandy
vapid carbon
Having problems changing secretary. Stuck on the loading screen ingame
mint drift
My Ajax was already retrofitted but shown as Rare and game gets stuck on Loading when I click on her
sinful yoke
can you try clearing cache? @vapid crypt it may let you login then
vapid crypt
It has asked once but that was during the maintenance and i thought it would ask again so I retried afterwords
Ok il try
mint drift
I don't know if any other ship has this...
sinful yoke
@vapid carbon its a known bug #known-bugs
vapid crypt
How do I do that?
desert vapor
i think i binded my acc to something else
i play on washington but now its lexington
sinful yoke
can you try restarting your phone then? @vapid crypt
desert vapor
if i change back, are data still there?]
vapid crypt
Ok will do
buoyant bison
Fyi game crashes when you try to access the commander screen
sinful yoke
@buoyant bison fyi #known-bugs
buoyant bison
Ok cool
sinful yoke
@desert vapor if your data is on lexington then it will not be on washington
frail mural
Hi i need help
sinful yoke
what is your issue?
ornate heart
hey question can i delete those files to make space? i have delet the 2053 once since i was told its not usefull anymore
eager tusk
My Hard Mode is super broke. Anyone else having problems? :<
misty crow
@eager tusk #known-bugs
sinful yoke
@ornate heart the obb is important
wise fulcrum
changing secrtery is bugged
vapid crypt
Thank you it worked. Maybe It recognized my account on its own. But it didn’t show the character symbol on the server list.
misty crow
@wise fulcrum #known-bugs
wise fulcrum
aight
viscid axle
Im getting stuck in loading loops in all sorts of menus
frail mural
I didn't think it was a problem b4 but last update i downloaded the whole game again instead of just update now when it took to the playstore itz tryna download the whole game again
vapid crypt
Have a nice day.
ornate heart
are they both inportant tho they take up around 2 more gigbs plus the already 3 gigs that azurlane take
misty crow
@ornate heart game can;t work without them at all
vestal escarp
Someone can help me ???
misty crow
@vestal escarp #known-bugs
desert vapor
if i had progress (from fallen wings till now) in washington but the acc switched to lexington by accident
will data in washington still be there?
granite lion
yes
sinful yoke
@ornate heart if you want to clean files please reinstall make sure to bind
desert vapor
ok
ornate heart
aaaaaa ok :(
granite lion
sometimes google play fails to delete old obb files massively inflating the size @ornate heart
you can delete them, except the most recent one
carmine hedge
I can't start any stage in Hard Mode for some reason :(
misty coral
Anyone having help trouble with iOS
granite lion
known bug @carmine hedge
frail mural
I didn't think it was a problem b4 but last update i downloaded the whole game again instead of just update now when it took to the playstore itz tryna download the whole game again
warm oxide
eternal loading when I go to account statistics
heady relic
is the secretary screen bugged?
misty coral
Like the update doesn’t show up for me on apple store but it takes me there
deft scaffold
some one can help me? i can't change Secretary long time to loading
heady relic
@sinful yoke thanks, I'll let my friends know
misty crow
@deft scaffold @heady relic @warm oxide #known-bugs
oak fern
I don’t know what’s happening 
sinful yoke
@misty coral make sure you’re refreshing and on the right account, if you are then visit the azur lane app in search
@oak fern is your account bound
oak fern
@sinful yoke Yes
misty coral
@sinful yoke thank you just had to refresh lol
sinful yoke
@oak fern reinstall
dull grail
Is there a fix for the infinite loading of account statistics?
misty crow
no
oak fern
@sinful yoke Ooof ok it’s gonna take a while 
dull grail
Gotta wait, ait..sucks man
winter stag
Lucky Bag needs a translation update.
winter stag
k
mint dagger
i got a problem .... i updated the app but when i ipen it it says there is a new update
calm osprey
So its not possible to change secratery atm?
floral flame
Fuuuu. Twelve reinstalls... What's tech supports email?
lilac cradle
Have a problem after reinstalled the game. When start it i see the 3 icons including yoshtar one. But after that i get black screen.
sinful yoke
@floral flame what is the issue?
misty crow
@sinful yoke black screen
sinful yoke
@lilac cradle does it reboot the game?
misty crow
/techsupport
pale pagodaBOT
misty crow
@floral flame ^
sinful yoke
ah
lilac cradle
@sinful yoke no. Just nothing else. 2 min waiting and still black screen
floral flame
@sinful yoke Game doesn't load. Initially I was stuck on loading, reinstall and app wouldn't start. Now stuck on black after YoStar logo. No network activity.
lilac cradle
@floral flame have same problem
sinful yoke
yours sounds different fede
I thought you can see the login screen
before it turns black 
scarlet panther
Something wrong with the app store update? Or just my phone
sinful yoke
@scarlet panther well.. what exactly is the issue?
@lilac cradle is your connection stable?
scarlet panther
Can't seem to fully download it
lilac cradle
Yes. Not problem with that
sinful yoke
@scarlet panther can you try restarting your device?
turbid barn
infinite loading