tech-support

[opaque idol]

Oh

Sorry

New to this kind of stuff

[spring grotto]

No worries at all

[opaque idol]

Thanks for the help though ^^

[graceful crown]

thanks i just have to do it now

[opaque idol]

Oh and one more thing

My friend paid it digitally

So does e-recielt work

*reciept

[spring grotto]

Oh, yeah. It'll just need to be a screenshot of so of the receipt

[opaque idol]

Ok

I sent the email

Hopefuly i provided enough info lmao

Thanks again

[nimble forge]

Sometimes, the display become like that

[spring grotto]

It's just a debug log mode. Just press "Hide" and it'll go away. Steps of how to activate are in a youtube video pinned in this channel

[slim thunder]

it happined again an i have a recording this time

[humble narwhal]

Stop pinching the left side

[wind marsh]

Trying to login onto my account after a few months but my account isnt showing up in the server list

Can anyone help

[sinful yoke]

can you try logging into the server you believe the account is on?

[wind marsh]

I have

I get sent to the tutorial

[sinful yoke]

did you bind your account

[wind marsh]

Yes

[sinful yoke]

also can you try all servers just in case?

[wind marsh]

Sure

Oh I've found it

[sinful yoke]

[wind marsh]

It was my fb on avrora account

Wew

[sinful yoke]

glad you are in

[wind marsh]

Thought I was on Lexington server so I tried my emails and fb there, then email login on every server

Fb on avrora was the trick

[sinful yoke]

good to hear!

[topaz igloo]

I can't Find Qixi on docks
Did they remove her?

[sinful yoke]

who is qixi to you?

do you mean jupiter?

[graceful hound]

kept getting this error for the past few days any solution to this? i am on ios and i already tried reinstalling the app a few times

[sinful yoke]

can you try switching connections?

[graceful hound]

i am switching between home wifi and mobile data

[sinful yoke]

does it work when you try on data?

[graceful hound]

nope

[sinful yoke]

can you try applying a vpn?

[graceful hound]

let me try that, thanks

[topaz igloo]

Qixi=Jupiter
But nvm
I re started and there she is.
Half my docks weren't displayed. Dunno why.

[burnt marsh]

When I open up azur lane it says error missing mission config what does that mean

then proceeded me to my main page

will pressing the data repair button in settings fix this

[graceful hound]

@sinful yoke nope vpn does not help

[spring grotto]

@burnt marsh Ideally it should. If not, a reinstall will for sure if you have your account bound to FB, Twitter, or Yostar
@graceful hound Hm...the most we know about that error is that it's some form of connection error. Can you try restarting your wi-fi network if possible? Just to try it out

[burnt marsh]

Thank god I have it bound

What happens if you got to reinstall but it you didnt bind your account 🤔

[graceful hound]

thanks

i will try it out

[spring grotto]

If you didn't have it bound and had to do a fresh install, you'd need to go through the recovery process w/ customer support

[sinful yoke]

its a long and annoying process too so we offer an alternative to reinstalling if your account isn’t bound

[topaz sky]

Guys I just wanted to know if I have installed azur lane from apk will I have to wait for the 15th August update to get finished then install the apk again or can I do it before the updates are over cuz they have told that we should not delete the game while the update.

And I wanted to know if something happens to our account as they told to write down the uid and other account details how long will it take to recover the account

[spring grotto]

If you downloaded the apk from a third party, you'll need to wait for the third party to have the updated version and update to it. For example, if you got it from QooApp, you'll need to wait for QooApp to get the update and update it from their website or app like you would Google Play. As for the account, they just warn that in case there's a chance you'd need to reinstall, get logged out of your account, etc. It's just a precaution. But binding your account and having your account information is always good

[topaz sky]

Okay and how long does it take to recover the account if something happens

[spring grotto]

Well if you have it bound, you wouldn't need to worry about getting it recovered from support. But if you don't bind it and need to recover it, it'd take anywhere between 1-8 business days (give or take). So it's always good to bind your account

[topaz sky]

Okay it's binded and I have written down all account details thank you

[spring grotto]

No problem at all

[carmine hedge]

Why do you unban cheaters?

[sinful yoke]

cheaters are permanently banned

[carmine hedge]

I spend a lot if time and money on al

Then whats this

[sinful yoke]

how does imply cheaters are unbanned?

[carmine hedge]

And why were 2 people removed from leaderboards and then chatting and talking trash

I have screenshots

Had 13076 score on challenge

Score was removed

Person was back online today talking trash

They are removed now from our boards on Washington

But player was just online talking trash and said all will do is change his name

[sinful yoke]

you are free to report the player if you think theyre somehow bypassing their ban

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[carmine hedge]

Pretty obvious hes bypassed

[sinful yoke]

then please report them

[carmine hedge]

I sent an email

But after seeing your, unban options i was shocked

[sinful yoke]

generally not supposed to report players through customer support but qwq not much to do there

[spring grotto]

I think you might be misunderstanding something about the in game help: if someone DOES actually cheat, they’re fully banned to never comeback. What your screenshot is is for appealing the ban if you feel it unjust. But it’s not unjust if you cheated

[carmine hedge]

It wasnt me, it was my sibling....

Belfast seems broken

[sinful yoke]

what is happening?

[carmine hedge]

Still not respond to anything

[sinful yoke]

did you type !feedback ?

[carmine hedge]

No permission to enter text

[sinful yoke]

she says that?

[carmine hedge]

I just find this disturbing

[sinful yoke]

[carmine hedge]

It was only one time unfreeze my account

[sinful yoke]

because those are example statements does not mean theyre totally vulnerable

[spring grotto]

Yeah. It’s a common question people bring up. They still don’t get unbanned

[carmine hedge]

Well ill try Belfast again

But thay guy removed was clearly taking and not banned

And SunnyBB is still paying as well

[spring grotto]

Which is why you’re being asked to report them so that support can look into it and as for the messages, make sure you have your permissions set to allow messages as Belfast should allow them automatically

[carmine hedge]

Says i don't share a server

[sinful yoke]

are your own DM permissions set to no one?

[carmine hedge]

No its not

Why is there not a working option to report?

[scarlet shell]

For me it works

[sinful yoke]

there is in game

but belfast you can explain more iirc and use images

[carmine hedge]

Thank you

I do hope you are right and not allowing hacking

Its odd thier scores were removed and they were still in game

[glad helm]

Yo, i have a question! 😃 In the message we got about preparing for the upcoming update, we were suggested to bind our account and write down our UID, IGN and server name.
Now i have all the others figured out, but i can't find out what "IGN" is :P
anyone here to assist?

[sinful yoke]

its ingame name @glad helm

so its essentially just your username

[glad helm]

Ah i see, thank you 😃 I have seen the "User ID" abbreviation before but didn't see the other one so often.

[carmine hedge]

[verbal python]

Where do I go to report hacker?

[misty crow]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[misty crow]

^dm Belfast bot @verbal python

[carmine hedge]

Hello. I want unbide my Twitter account from game.
But I somehow can't do that because of an error message pops up.
Can anyone help me with that?

[misty crow]

You can only unbind assuming you have some other means of binding available

[carmine hedge]

@misty crow In other words, I must just replace current account with another one (Twitter or other)?

[misty crow]

Yes

Or you can email cs and ask them to do it

And wait for 1-8 office days

[carmine hedge]

@misty crow Okay, I understand.
Thanks for answers. Have a nice day!

@misty crow Um, sorry for bothering you again, but answer one more queston please.

@misty crow Do you know any way to restart the game from scratch without unbiding account?

[misty crow]

Change server

So if you're on Washington

Change to sandy or something

It's that easy

[carmine hedge]

@misty crow Oh! I forgot about that. Tee-hee~ 😅

Thanks again!

[exotic steppe]

Sorry, how to recover an account? server - washington

email - [e-mail]

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[exotic steppe]

nickname - DoppelG

nope

[spring grotto]

Okay. Do you happen to have your UID? It would've been found in your profile in game and is a long string of numbers

[exotic steppe]

I only have order receipt on Google Play.

[spring grotto]

Gotcha. If you believe it wasn't bound, then please go ahead and contact support via email w/ your account information (such as in game name, server, commander LVL if possible) and they'll look into your account and help you w/ it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[exotic steppe]

TY

[fair canyon]

Can I post a picture here? I'm not sure if others have encountered this or not.

[misty crow]

Sure, if it's relevant

[jovial rock]

Tech support recovered my account and bind it to my yostar but i can't login.

Error 100112

What i need to do?

[spring grotto]

You need to input the email that it's bound to, press "Generate", that email will get a verification code sent to it, then you put that verification code into the verification code area

[jovial rock]

ok 5 sec

This error every time

but if i want to bind it to new acc it write that it's already bound

(sorry for my imperfect english)

[spring grotto]

And you're sure that they bound it to Yostar? And not FB or Twitter?

[spring grotto]

And it's the exact same email address that you gave to them in the first place?

[jovial rock]

yes

it's already bound

[spring grotto]

Hm....not too sure. That's the first we've seen that error code(from your first screenshot). You could possibly try restarting your emu, or a reinstall of the game but those are really just guesses. As a last resort if those don't work, I'd say reply to support and let them know that the binding option isn't letting you log in and send the screenshot of when you're trying to log in on the title screen. Perhaps they can offer more insight regarding it

[jovial rock]

okey thanks

[winter ermine]

To fix something, something of equal value must be broken

[jovial rock]

my soul was sellen to diablo

[sinful yoke]

[winter ermine]

Anyways, until I get a reply stating they did something about the issue, I should hold back on reporting new issues?

[jovial rock]

Maybe

[sinful yoke]

what was the issue

many people come by here, I do not remember

[winter ermine]

Same as it's been, vanishing ships, plus more. They are actually doing something about it

But, now some events are broken

[sinful yoke]

it is a known bug so you dont have to report it for now

[winter ermine]

?

[sinful yoke]

you dont mean reporting it as a bug?

[winter ermine]

The vanish ships and other stuff yes

But with their attempts to fix, now this happens

Brings back bad memories of missing akashi skin due to similar thing

[sinful yoke]

you could try repairing game files for that missing button

[winter ermine]

How do I know if repair does anything, or is doing something

[surreal meteor]

if it works then the button should apppear

[sinful yoke]

if it works it sends u back to the loading screen

and downloads files

[surreal meteor]

and that..

im bad at explaining....

[winter ermine]

Click it and nothing happens

[sinful yoke]

~~wtf I tried to add a reaction but mobile made it all weird ~~

can you try multiple times?

[winter ermine]

I'm not sure if I'm doing the right option

[surreal meteor]

its below the SE sound

[sinful yoke]

says Repair

[winter ermine]

Then I am, but nothing happens

[surreal meteor]

[sinful yoke]

you may have to initiate a reinstall
in some cases it does not work (majority works) but we dont really know why

can you try turning log mode on?

https://youtu.be/p1Yl9InTWzk

[winter ermine]

And then

[sinful yoke]

sending a screenshot

reporting would be best

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[winter ermine]

🤔

With the first gem purchase reset soon, I'm convinced that my account was flagged as a new account, in relation to achievements.

[sinful yoke]

with the medallions?

[winter ermine]

Achievements as in completion of things. Like events or tasks

[sinful yoke]

tbh im not sure I know what you mean

[winter ermine]

Understandable, it is a big web of things

On the more permanent side, PR ships

Game shows that I don't have Roon, so I can't upgrade her. But I have her, and nearing level 120

[sinful yoke]

you'll probably have to talk to customer support about this

[winter ermine]

After 2 and a half months, they barely take action

[sinful yoke]

about this specific issue?

[winter ermine]

Action on the ships, but not yet on the one time things

This is what happens in a nutshell

Sorry that I suck with uploads

[trim cedar]

Would one of the staff be able to help? I recently redownloaded azur lane after not playing for a few months, Dont know if service or something was changed but none of the logins seem to put me back into my account

[sinful yoke]

I cannot watch videos rn one second

@trim cedar are you logging into the right server?

[trim cedar]

Well i feel dumb yeah i was in the wrong one T w T

[pliant nymph]

I post here if I have an account issue?

I'm good lol nvm

[hasty shell]

does anyone know who to talk to to report payment issues? I emailed [e-mail] a week ago and haven't heard back

[winter ermine]

That's the one you talk to. It's best to send message when they are in office. They won't be in office till 2 days and 7 hours from now.

Wait

1 day 7 hour

[sinful yoke]

that and they can take 1-8 business days to respond

[robust ravine]

Hello i want to refund my ibuki skin since you have no intention of fixing her l2d game crashing bug

I want it in cash not gems

[iron forge]

[fair zealot]

any tech supps online? ignore this message if its been half an hour
Edit: AL was stuck on black screen after yostar logo, reinstalled

[fast yew]

Idk what happened.
Please help

[misty crow]

@robust ravine appreciate if you don't shit post thanks.

@fast yew do try a reinstall (hopefully you have binded)

[robust ravine]

Its not shit post. That bug has been for so long now and its not been fixed. I paid $20 for a skin and expect it to work, not to crash my game every 10 minutes

[misty crow]

It's not that big of a bug hence there's no rush to fix it

Is it that hard to just not use the l2d

[robust ravine]

Wooh so thr workaround is not to use my bought skin. What a worth it purchase huh

[misty crow]

And no we don't do refunds for things purchased in gems

You can just not turn on the l2d

If you absolutely want the skin on your screen

[thick minnow]

I purchased the $19.99 gem bundle (with 1200 bonus gems) on August 11, 2019 through paypal. The payment went through and the monies were charged; however, the gems did not show up in game.

please advise on how to resolve. Thanks!

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

Please email them ^ @thick minnow

[thick minnow]

thanks

[misty crow]

In any case for the Ibuki l2d crashes
It only occurs when you try to tab to the dock too quickly

It's not something that happens every 10 mins by doing nothing

[oblique frost]

Hello!
I am an EU player playing on Sandy server.
I am going to Peru for a few days (work...).
Will I be able to access my account and play the game while I am there? Thanks in advance!

[misty crow]

Not really sure honestly

There should be no issues

But prepare a VPN

[median needle]

if you can't by using normal wifi then just use a vpn. you can find them on the app store.

[misty crow]

Unfortunately we can't do much if any Peruvian ISPs ban AL's IP

Since AL isn't exactly officially released there

The only thing we can advise if a VPN if the worse happens

[oblique frost]

I see, I assume I do not risk getting banned for using a VPN then? (Sorry, dumb question, but I have been playing since day 1 and losing my account over this would be annoying)

[misty crow]

No risk

[median needle]

no, you'll be completely fine if you use a vpn. the only thing you can get banned for is hacking or modding your game.

[oblique frost]

Ok, great! Thanks for the help!

[fair zealot]

hlep, my mobile AL is shittin on itself

i was stuck on the black screen after logos on start up

reinstalled and now i cant press to start in server selection

[spring grotto]

What do you mean by you can't press start exactly? What happens exactly? Is it not responding, crashing, etc

[fair zealot]

its basically not letting me log in

everything functions fine in and before server selection

but when it gives me the "press to start" prompt, it doesn't log in

just stays in server selection screen

[spring grotto]

So basically it's not responding on that screen?

[fair zealot]

it is responding, just not letting me log in

doesn't crash at any stage

[spring grotto]

So is it giving you an error code or anything?

[fair zealot]

nope

i wish it was, i could just check the codes as to whats happening lol

[spring grotto]

Well can you try restarting your device real quick firstly? To try that out

[fair zealot]

didn't help

first thing i tried

[spring grotto]

Are you able to open up log mode? Steps of how to are in the youtube video pinned in this channel

[fair zealot]

its just a pinch on the edge of the screen right? or am i misremembering

[spring grotto]

Hold your thumb on the right side of the screen and pinch in w/ your fingers on the left side

[fair zealot]

ah, forgot the thumb

also i didnt even notice that its bismarck loading screen

[spring grotto]

Ye was about to say

I can see one major issue already

And you got that loading screen after logging in w/ your bind option?

[fair zealot]

yea

i can select a server just fine

and even when im stuck on "press to start" i can switch servers

eh, i guess i'll just try reinstalling it for the 4th time today

only thing i changed on my phone was download google play games, is that a known conflict or is it something else?

like, the app "Google Play Games"

[spring grotto]

We haven't heard of anything such as Google Play Games causing issues so personally can't say for sure

[fair zealot]

if 4th time isn't the charm, i'll try uninstalling GPG i guess

i'll get back to this if its still an issue after the redownload

[fast yew]

@misty crow I binded my account to yostar and FB.
My client is working on wifi, but not on mobile data

[unkempt ruin]

is there any way to change the google account used to buy gems in game

ive tried uninstalling and reinstalling but the gpay account is still stuck

[misty crow]

That would depend on what your Google is using

Not the game

[unkempt ruin]

i have a few accounts connected in google play and can freely switch between accounts to pay in other games but i cant seem to do that in al?

so yea

[misty crow]

Hmm

[limber bramble]

I started the game just now, logged into avrora as usual but it makes me start a new account? My account is bound to twitter btw

[sinful yoke]

@limber bramble did you login to twitter?

[limber bramble]

my twitter is logged in as always, yes

[sinful yoke]

if it made you start a new account its likely you arent logged in

[limber bramble]

Tomorrow morning before reset (like 11 hours ago) I was still able to play normally

didn't change anything about my account on twitter or anything either

[sinful yoke]

hmm

did you go through the tutorial on the alt?

[limber bramble]

I didn't yet since I wasnt sure if that would end up being the bad thing to do

should I do it?

[sinful yoke]

I would say try it on a different server, and then check the binds of that account
if it has your twitter then that means you were never logged out

[limber bramble]

okay I'll try that and then get back to about if it worked- thx!

[sinful yoke]

okay!

[limber bramble]

@sinful yoke okay apparently it logged me out of my twitter bound account and logged me into a new account bound to yostar- how do I switch back tho?

[sinful yoke]

login at the title screen through twitter

let me see if I have the cropped image still

[limber bramble]

so it's safe from being overwritten?

[sinful yoke]

yes it is safe

that is where you login

not bind

[limber bramble]

okay good- just making sure

[sinful yoke]

for the yostar, did you try binding a yostar account?

[limber bramble]

Afaik I only ever bound my account to twitter

[sinful yoke]

so you never tried?

[limber bramble]

I didn't even know how to switch account until just now so

[sinful yoke]

strange make sure no one is getting into your phone and messing around with your azur lane

[limber bramble]

back in now!

Thx for the help @sinful yoke

[sinful yoke]

awesome! no problem

[warped tangle]

I switched to a new phone and forgot to bind my account

[sinful yoke]

@warped tangle do you still have your old phone

[warped tangle]

Sadly no

[sinful yoke]

contact customer support with what information you can remember like uid, server, and name

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[warped tangle]

Ok thanks

[humble narwhal]

[valid lion]

Umm... Hello! So I have a little problem... The last time I played azur lane was long time ago (months up to a year or even more), today I installed the game once again and I couldn't find my old account... I tried many ways many times but nothing worked...

[sinful yoke]

@valid lion did you bind your account?

[wraith sparrow]

does anyone know if i can bind the same twitter to both a jp and a en al acc

[sinful yoke]

@wraith sparrow you can

source: I have done it myself

theyre 2 different clients, 2 different apps, so it shouldnt restrict you anyways

[wraith sparrow]

glad to hear that

[valid lion]

I @sinful yoke i guess so

I remember my old nickname if that may help

[sinful yoke]

you guess so?

did you bind it to twitter, facebook, or yostar? and if not you can say none

[valid lion]

Uh I'm not sure tbh I don't remember that

[sinful yoke]

do you have your uid per chance?

[valid lion]

I only remember that when I re installed the game i came back to the same account i have played on before...

uid - give me 10-20 mins I'll check my old discord servers, maybe I'll find something!

[sinful yoke]

okay!

[valid lion]

I found only a screenshot with my nickname... ugh

[sinful yoke]

no uid huh? shame

can you try checking your social media and see if its connected to azur lane?

[valid lion]

Uhh I checked every facebook and twitter account, none of them is binded...

If there's nothing you can do then I'll do later some digging here and there, maybe I'll find something...

[sinful yoke]

well if you find your uid I can check your binds, but otherwise if not you can contact customer support to recover it @valid lion

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[valid lion]

I'll do a big dig everywhere where it's possible, if I'll find my uid I'll let you know for sure, if not then I'll contact /techsupport for sure! Thanks a lot for your job! God bless you sir!

[sinful yoke]

good luck!

[carmine hedge]

Hello i'm portalian .i'm there for little help . Where May i send my Old azur Lane captain informations ??? . Beacose i have new phone And Old one Is totaly broken

[sinful yoke]

@carmine hedge did you bind your old account?

[carmine hedge]

Yes

[sinful yoke]

can you try logging in at the title screen

[carmine hedge]

Ok. iL try

[carmine hedge]

It dint work it makes new account

Ok nwm Wrong server it world now

Thanks

[sinful yoke]

awesome!

[wild bay]

Why i can't login to the game?

[sinful yoke]

@wild bay is your connection stable?

[wild bay]

Yes it is

[sinful yoke]

can you try resetting your router?

[wild bay]

I use mobile data

[sinful yoke]

I wouldnt say mobile data is very strong or stable

have you tried restarting your phone?

[wild bay]

But i can update the data before

I will try restarting my phone

[sinful yoke]

let me know how it goes!

[winter ermine]

So, do I wait for them to reply back about actions, or do I wait out the timeframe to contact them about further issues

[outer herald]

What's the problem now?

[winter ermine]

A whole bundle of problems. The ongoing chain is dealing with a set, but looks like still a work in progress

But while that progress is going, newer issues seem to have popped up, stacking with old ones outside the chain

[outer herald]

[winter ermine]

I know, it's a bit confusing. I barely got them to do something about the issues that have been happening since UI update

And even then, the issue they are trying to resolve involves my ships, but as they work on it, they broke some events for me

[rotund glen]

Hello! I sent an email to a tech support in Japanese but i didn’t know if it would help. I am trying to get my account back that I never binded to anything and got a new phone so I never got back into my account. Is there someone I can talk to to get this resolved?

[sinful yoke]

you will have to wait for a response from japanese customer support

[rotund glen]

I’ve seen reddit posts with it being resolved with people from this discord so that’s why I was wondering but thank you

[sinful yoke]

this is for en al, that is why

[rotund glen]

For the game correct? That’s what version I have. I was just emailing an email that was given in a reddit thread

[sinful yoke]

for english, are you sending a japanese email for the english version?

[rotund glen]

I emailed them my message and got a reply that was Japanese but I might’ve just used the incorrect email. This is from the iOS App Store so it’s the English version. I just need my account recovered because I didn’t bind it to anything because my phone broke and then I got a new one

[sinful yoke]

can you tell me what the email was?

[rotund glen]

I tried searching through my emails and I’m not sure which was the correct one. I know my Apple ID and Username. I tried logging in and accidentally made new accounts. My username was BoozieBear I believe or Boozie. It was on the Lexington Server mainly. My Apple ID was [e-mail] and I can confirm my paypal purchases also

[sinful yoke]

do you have your UID?

[rotund glen]

Is that the username I used?

[sinful yoke]

no it is your user ID, it is a string of numbers

[rotund glen]

Hold on I can see if it’s under a purchase

Can I DM you? Idk if this is anything

[buoyant lantern]

does anyone else see random yellow orbs of light on screen

[sinful yoke]

you can just in case @rotund glen

[sinful yoke]

@buoyant lantern it is a bug that tends to happen, can you try a file repair if you keep seeing it repeatedly?

[buoyant lantern]

wait, it's not a feature

where did it come from?

[sinful yoke]

it comes from bullets

[buoyant lantern]

in the screenshot it's near "memories"

"memento"

how do I file repair?

[sinful yoke]

go into settings, and under audio it will say Repair

[buoyant lantern]

done

[sinful yoke]

do you see it still?

[buoyant lantern]

don't think so

[sinful yoke]

woo

[buoyant lantern]

I'll restart just in case

btw, did you ever have Purifier surprise players in A2

[sinful yoke]

dont really know

[buoyant lantern]

when I faced A2 boss the first time, she was a 1 triangle recon node

and appeared after only 2 turns

2 mob kills I mean

[silk hemlock]

hello can i get info about the new update? im not sure whats an ign i have writted down uid, server name and made a yostar. will i be alright in the upcoming update?

[sinful yoke]

ign is ingame name

[silk hemlock]

good to know i guess im safe

[sinful yoke]

as long as you bound you are ok, but its always helpful to have your information in the case something happens

[silk hemlock]

yeah you can never be too sure

[sinful yoke]

wow where are my typos coming from

[white forge]

Hi, I just redownload the game, but all my progress is gone. I had my FB linked but it made me go through the tutorial again.

[sinful yoke]

@white forge make sure to login to you old server as it reverts after a reinstall

[white forge]

O lord. Thank you. I didn't know that was a think and lost all that money. Thank you!

[carmine hedge]

hello uh

@sinful yoke how are you?

[humble narwhal]

I got my account backkkkk thank you two so much @sinful yoke @spring grotto

[spring grotto]

Hey, that's good to hear and no problem at all

[violet agate]

Hey i need my uid i dont no the numbers

[spring grotto]

Unfortunately if you don't know it and don't have a screenshot or anything of it, there really isn't much of a way to get it. It can only be found from your profile in game

[violet agate]

Thats a point it wont let me in win i had to start over

Plus someone hacked my Facebook

[spring grotto]

Have you contacted support via email?

[violet agate]

Yes its said i need my uid number

[spring grotto]

Okay, you'll have to let them know that you don't have it then

[violet agate]

Ok thanks again i try that

[lime crescent]

I just bought a Trade License, it said payment in progress but I'm already charged and the items hasn't come. Can anyone check?

[spring grotto]

Unfortunately no one here can. But the payment has already been deducted and you haven't gotten anything from the license? Such as the gems or the mail w/ the resources?

[lime crescent]

Yes.

and the Trade License still appears in the shop instead of disappearing for around 30 days like usual

[spring grotto]

Gotcha. It more than likely failed to purchase in which case, please send an email to support w/ your account information along w/ a screenshot of the purchase receipt and they'll manually get it added to your account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[lime crescent]

tks

ok I sent an email. fingers crossed.

[spring grotto]

Sure thing, you should be good then. They will take anywhere between 1-8 business days to respond (although purchases issues are usually on the lower end) but they'll be sure to get your items sent to you

[spring grotto]

Is it like that for every battle?

[tame robin]

My account had been lost

[spring grotto]

Did you reinstall the app or something similar?

[hollow shell]

please help, im trying to buy every double pack gems, i paid $1 $ 5 and the $10 packs

when i tried to continue buying $20 , it doesnt let me thru

[graceful dragon]

I am missing ship that I had

[sinful yoke]

@hollow shell what happened?

[hollow shell]

so i go the the gem screen, i can pay the $1 , $5 , and $10 packs. but when i try the $20. it just says transaction failed

[graceful dragon]

just notice have been busy with other thing still login and doing events

[sinful yoke]

@hollow shell contact google or make sure your bank isn’t blocking it

[graceful dragon]

on bluestackers

[hollow shell]

ok, thanks

[sinful yoke]

@graceful dragon can you try restarting the app to see if the ship returns?

[graceful dragon]

only made one payment near cristmas last year

i change my google password and it log me out and did't relogin till recently

i am juatim

i can tell you ever ship I have lost do to dis.

lost seven ships

[sinful yoke]

have you tried restarting the app?

[graceful dragon]

re installing to see if that fixes it

now i can't login to my old account

did't bind account now lost need help

[spring grotto]

So you didn't have your account bound when you uninstalled?

[graceful dragon]

nope

[spring grotto]

Okay. And just to check, do you have your UID? It's a long string of numbers that would've been found in your profile in game

[graceful dragon]

no

why would i put that down on paper

[spring grotto]

It's part of your account and having it noted down at least somewhere is always a good idea. But no problem if you don't have it. If you don't have it, please email support with as much account information as possible and they'll look into it for you and help you w/ it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[sinful yoke]

even ingame mail said to put it on paper 2-3x with the last mails

[graceful dragon]

sorry did't read them

how long will it take to get e mailed back

[spring grotto]

The timeframe is anywhere between 1-8 business days on average. But usually on the lower end for such issues

[graceful dragon]

ok thank will contact when i fix this

[somber coyote]

How do I got about to get my old account

[sinful yoke]

did you bind it? @somber coyote

[somber coyote]

No I don't think that was put in at the time

#tech-support I have all the information but were do I send it

[sinful yoke]

do you have your uid?

binding has always been a thing

[somber coyote]

Not the old account

I got new one and my old username and level

#tech-support

[sinful yoke]

you know tagging tech support is not me right, thats the channel

[somber coyote]

Sorry

[sinful yoke]

so you did not bind to facebook, twitter, or yostar

[somber coyote]

No

[sinful yoke]

contact customer support and tell them you did not bind, make sure to include your account's information

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[somber coyote]

Thank you

[carmine hedge]

Hey umm I crashed yesterday when I logged in and stuff and also how would I get my old acc back from like after a month or two when game released

[sinful yoke]

did you bind the old account?

[carmine hedge]

Ehh I might’ve

I know I binded my new acc

[sinful yoke]

do you possibly have your UID from then?

[carmine hedge]

Lemme check might’ve screened it

[steady rapids]

Need help with money stuff

[sinful yoke]

whats going on

[steady rapids]

I bought some gems and paid for it but the game said that it didn't go through

And in the app store it just says pending and I can't cancel or do anything to it

[sinful yoke]

so you got charged but did not recieve the gems?

[steady rapids]

Yes

At least the money I have on my apple account is 79.99 less and the payment is pending

[sinful yoke]

contact customer support and include your player information (uid, username, server) and a screenshot of a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[steady rapids]

Go it

Thank you

Btw in the email where do I put my uid and other info?

At the start?

[sinful yoke]

anywhere, just make sure the subject of the email is Charged but no gems or something along the lines of that

and just make sure to include your info

at the start is fine

[steady rapids]

Ok

👍

[carmine hedge]

Kawa this was my old username

[sinful yoke]

no uid then?

[carmine hedge]

Still looking for it

Ehh you know what forget it I only had like SRs on that acc anyways and like 20 event ships sorry about wasting your time

[sinful yoke]

if you want to recover it its possible

I was just going to check your binds

support will turn you away if its already bound to something and can be logged on

[carmine hedge]

Well that’s the thing idk if it’s binded or not I know my new R28 is binded but the R28hi one might not be

[sinful yoke]

you can always check your facebook or twitter apps and permissions just in case

[carmine hedge]

I’ll check my Facebook it’s could’ve been binded to there maybe

[steady rapids]

btw how long do these issues usually take to resolve?

[carmine hedge]

Hmm well i don’t think it’s even attached to my Facebook either 😦

[gritty iron]

Hey is it possible to recover my account binded to my email/yostar acc?

It wasn’t attached to Facebook unfortunately

[spring grotto]

If you had it bound to Yostar, then yes it is. You just need to log into Yostar on the title screen

@gritty iron

[gritty iron]

I want to disconnect an account from my fb so that I can connect it to my recovered account, but it keeps coming up with error code 100213

[sinful yoke]

@steady rapids anywhere in 1-8 business days

@carmine hedge you can try contacting customer support with your username and server

[carmine hedge]

Ok

[spring grotto]

@gritty iron That error is due to only having one bind on that account, it won't let you unbind it. To fix it, you can either put another dummy bind on the account as that should ideally fix it for you or you can contact support via email and they can help you get it unbound

[steady rapids]

so about my problem, usually do they refund the purchase or do they send the gems?

cause i want the double gem bonus for the first year before it refreshes

[sinful yoke]

they will send the gems

[steady rapids]

ok

so what if they dont send it b4 the bonus refreshes

[sinful yoke]

I am unsure

[blissful imp]

Not too sure if this is a glitch or I just don't meet the requirements but it says average fleet lvl of 110 and my average fleet lvl is 110. Maybe I'm just really stupid and don't understand this idk lol help

[steady rapids]

I GOT IT

thank you kawaakari

[sinful yoke]

@blissful imp its > (more than) 110, yours is equal to 110

@steady rapids glad to hear!

[blissful imp]

Ah alright, thanks @sinful yoke

I didn't even consider the >

[spare smelt]

anybody here uses Nox? having some issues here and not entirely sure if its due to nox

OK, to put it simply, my computer is lagging, browser, games and other apps are giving some sort of lag. Weird part, at some point that lag disappears then come back. Either from restarting or something else.

[sinful yoke]

sounds like your pc is at max cpu or something but it seems like your pc rather

open task manager next time and see whats happening

[spare smelt]

thats the thing,

the memory usage never reaches above 70%

so i will try other emulators, hope this works

[dapper geode]

Help I can't play with this error

[sinful yoke]

@dapper geode is your account bound

[shrewd parcel]

anyone know what error 100400 is

[wraith sparrow]

Is there anyone from yostar around who speaks english and that i can talk to in pm? I have a problem with my account.
Already tried writing the yostar support but they either dont care or dont speak english at all.

[sinful yoke]

what email are you sending the email to @wraith sparrow

[wraith sparrow]

[e-mail]

wrote them around a week ago, and got responses in broken english, that didnt help me one bit

[sinful yoke]

that is support team

[wraith sparrow]

so i ask if someone is around here maybe

[sinful yoke]

what is the issue with your account

[wraith sparrow]

i dm you, one sec. longer post

[sinful yoke]

kk

[buoyant lantern]

What's network error 100404

[sinful yoke]

a network error

is your connection stable?

[buoyant lantern]

@1.62 ms⁻²#9272 I'm getting the same error

And yes I have 4g

[sinful yoke]

theyre getting 100400 though

[buoyant lantern]

I'm on Discord fine

[sinful yoke]

mobile data isnt always stable, can you try restarting your phone?

[buoyant lantern]

Well it's fine now

[sinful yoke]

woo

[spiral wasp]

can i unbind a yostar account

[sinful yoke]

contact customer support to unbind a yostar account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spiral wasp]

via email or do i ping a mod

[sinful yoke]

mods arent customer support

so via email

[spiral wasp]

its [e-mail] right?

[sinful yoke]

yep!

[spiral wasp]

[spiral fossil]

can we request a deletion of a wrongly made account?
just want to check here first before i tried anything

[sinful yoke]

accounts wont be deleted unless theyre banned for something

[final prawn]

if I have archived my old data folder in azur lane, can I use the login data there to login in a new azur lane installation?

[misty crow]

You could try, but no guarantees

Better off just binding tbh

[median needle]

when i was experimenting with the files to test an idea i had, that local save data was on your phone, i was able to log back in when i reinstalled the game and put the files back. though my account was already bound so ya no guarantees that it'll work and you're really just better off binding your account anyways. it's so much simpler than moving files from device to device.

[final prawn]

I did have the game binded, on my facebook tho, but game kept crashing before when im trying to login, hence I quit playing for around 9 months. Now I decided to give it a shot again, so I will just try to use that if facebook login crashes the game still

They said I should just use nox or bluestacks, but those are a pain to install in my system, so if just incase this facebook login still fails me and game still crashes on it, Im hoping I can use the saved local login file

[median needle]

ya the FB and twitter login crashes can't really be fixed. your only option is to either keep trying and hope it works or to play on an emulator.

[final prawn]

do they crash on (?)more latest android version

because before it works well

even on the same phone

[median needle]

i'm not sure. i don't have the latest android phone. (i don't really keep up with newer phones) the login crashes are a device issue and sometimes it happens at random on a device that was working just fine.

[final prawn]

oh seems like it is now fixed for me, Androiid 9

I can now play agaiin thanks for the response

after waiting for 9 months

[median needle]

oof. well glad it let you login.

[misty crow]

@steady oxide

[steady oxide]

ty @misty crow

could you help to check this trade please!
my friend doesnt get gems after buying.

[misty crow]

Please ask him to contact customer support via email

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[steady oxide]

ok

[carmine hedge]

Please help

Hello I'm trying to unbind my account from my old facebook but it's not working

Tried customer support but it seems that they're on a vacation

Customer support in-game

[misty crow]

you can't unbind an account without having another bind

[carmine hedge]

What do you mean another bind?

[misty crow]

you can't unbind your last remaining bind in other words

not player side at least

[carmine hedge]

Oooo so that's the problem

However if I would like to erase the account for good?

[misty crow]

you can't

all accounts are permanent unless banned

if you want to "reroll" despite how ill advised it is

the solution would be to simply change to a diff server

i.e if you're on washington change to sandy or lexington

[carmine hedge]

Okay thanks

👌

[tame robin]

I bit of a problem. My old account dissapeared somehow I don't know how but it just did the account name is Burst Kaiser.

[misty crow]

how exactly did it disappear

[tame robin]

My phone deleted it by itself somehow

[misty crow]

did you reinstall

or anything

or log into a new device

[tame robin]

Yeah and it all dissapeared although it's not the first time this has happened but last time I didn't lose my account.

[misty crow]

did you do anything at all

[tame robin]

What do you mean anything?

I reinstalled it

[misty crow]

after deleting it?

did you bind your account?

[tame robin]

No

I think

[misty crow]

try to make sure you've selected the correct server

[tame robin]

Lexington

That what I was on last time

[misty crow]

have you actually checked if it's selected lexington

[tame robin]

Yrs

[misty crow]

cos by default it sends you to washington

[tame robin]

I saw it was Washington so I switched it to Lexington

No progress account still lost after that

[misty crow]

try all the servers anyways

[tame robin]

Sure

Well it just puts me at the start.

So no account yet.

[jolly leaf]

Heya! so I quit Azur Lane a while ago and I'm looking to come back to the game but I lost my account log in info. I have friend who still has my account on his friendslist and I remember some of the shipgirls I used to have. I have a screenshot that my friend sent me that shows how long ago I was online and the general information that your friends can see. Is there a way I could get my account back. I've was looking for where I can contact support but only found the japanse support and they couldn't help.

[misty crow]

@tame robin do you have your UID by any chance? we can check if you binded

@jolly leaf did you bind at all?

[tame robin]

@misty crow No

[jolly leaf]

Yes I think I did but I couldn't figure out what e-mail I bound my account to

I forgot to mention I also know what server I was on sorry!

It was Sandy

[misty crow]

wait did you bind to yostar/fb/twi

[jolly leaf]

it wasn't fb because I tried that and I don't use twitter so it had to be yostar

but had a really hard time trying the e-mails I would've used to link because the game kept crashing

[misty crow]

hmm i'd suggest you try with the emails first

[jolly leaf]

I did try with the e-mails but couldn't get to the account so I'm thinking it could be on an e-mail I don't use anymore

if I knew the e-mail it is on I could probably get the password for that e-mail

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@tame robin @jolly leaf please contact them via email then ^

[jolly leaf]

okay thank you!

[carmine hedge]

Hello i need help. I cant download jp version from google play

[spring grotto]

If it's not available for your region, you'll need to download it from a third party source such as QooApp or APKPure. And as well, we're for the EN client of the game just for future reference

[gleaming shale]

excuse me!

[visual edge]

does playing azur lane global in asia work?

or do i need vpn

[misty crow]

china would need a vpn

[spring grotto]

It would mostly depend on where you're going to be located at. But a VPN would solve it if you can't connect

[visual edge]

japan probably not?

[misty crow]

japan hard to say, you might, but as toaster said, having a vpn would be safe

[visual edge]

aiight

sounds good

thanks

[dapper geode]

@sinful yoke yup

[somber hatch]

Hi, I lost my account when I try to change device, is there anyway to retrieve back my account?

[misty crow]

did you bind? @somber hatch

[somber hatch]

yes, but when i log in my facebook account, it just starts as new account

[misty crow]

did you log in on the main menu with alabama and baltimore?

[somber hatch]

yes

[misty crow]

did you select the correct server

[somber hatch]

yes

[misty crow]

are you sure

it defaults to washington

[somber hatch]

my account is on washington server

[misty crow]

Do you have your UID?

[somber hatch]

i dont have my UID, are you able to search using my in game name?

[misty crow]

unfortunately no, if you had your UID, i can check if your bind was done properly

the only thing i can advise would be to double check you've logged in with the correct account and check all servers

if that fails you would have to email cs

[somber hatch]

ok thanks i will email cs

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

email for reference

[somber hatch]

ok thanks

[left sandal]

How long does it take for the customer support to reply?

[misty crow]

1-8 working days

[left sandal]

oof

looks like I will not get any baltimore

thats if I will recover the account

cuz I don't have the UID

and idk if they can search accs based on what the account has

@misty crow the email is [e-mail] right?

[misty crow]

yes

[left sandal]

phew

[neon dock]

I keep getting this when i trt to log in?

[left sandal]

maybe you could like, update the game?

[neon dock]

I did lol i just downloaded the game

[spring grotto]

It is updated. The game for some reason will use old files (hence the Bisco loading screen) and give that error

[left sandal]

this will probably auto-fix itself

[neon dock]

Ok

[left sandal]

since 2 days from now

you're supposed to update the game in google play store

know this cuz I got an in-game mail with coins compensation

[spring grotto]

Well, you could see about waiting but it's no guarantee. But it's an issue that can happen to some people for some unknown reason. Unfortunately the only known way that we know of is to do a redownload and be sure to use a stable connection if you do

[hazy pier]

just killed all nodes in d3 but boss didnt appear lul

[misty crow]

restart the game, boss shd appear

[hazy pier]

ok thanks

[astral plover]

@Azur Lane Official

[sinful yoke]

dont ping them, whats rhe issue

[bronze rune]

Hello. So I sent a messege to Azur Lane Support via help menu and I closed the conversation by selecting "Yes, it helped" option but im not sure if my tiecket is still open to be solved or if its seen as resolved. alos how mnay days do I have to wait for they to get to my problem, it was an account merge request as I had an old one but didnt bind it to anything. also on merge request which username do I keep the newer account one or older? And which progress does it transfer

[sinful yoke]

its seen as resolved and you keep the older one

[bronze rune]

so I need to send it again?

[sinful yoke]

if they didnt actually merge them yet, yes

[carmine hedge]

！hello toast

How are you doing?

[topaz mesa]

Hey everyone I have a friend who wants to start playing the game but he can't get through the post-intro tutorial. Right on login, he gets three errors that each say "Unable to find mission config. Update may be requires. Error ID: 14810 / 14811 / 14812". He can tap through the first couple steps of the tutorial but when it tries to show him how to change out the ships in his fleet, it says "loading" and shows the dancing manjuus, and then just never does anything. He has tried reinstalling. He is up to date in terms of the Play Store download, and his Android OS is up to date. He's on a Samsung Galaxy S8+. Username is Faiyn on Lexington. He just installed for the first time yesterday and has never been able to get through this point.

[sinful yoke]

have him contact customer support and include his username, server, and UID if possible
also is he installing with wifi? that error is for missing files

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[topaz mesa]

I know he did it initially OTA, he's redownloading again right now via wifi. If it fails again I'll have him put in a ticket. Thanks!

[topaz mesa]

Wifi download fixed it

[sinful yoke]

wooo

[digital torrent]

just wondering, is there a specific cause for the "your account is logged in on another device" screen? or is it just a random disconnection that happens sometimes? this happens pretty often even though my account is only on one

[sinful yoke]

if your connection is unstable, that will cause it to appear

also if someone else logs in

[next sierra]

Hello /techsupporten

[sinful yoke]

hello?

[next sierra]

I bought some gems but I didn’t receive them

I don’t know if this is the right chat for support

[sinful yoke]

yes it is!

contact customer support and include your UID, username, server, and a screenshot of your receipt in your email if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[next sierra]

Oh great!

I’ll email them

How long would it take?

[sinful yoke]

sometime between 0-8 business days

[next sierra]

Oh alright

I already sent the email

Thank you!

[sinful yoke]

awesome!

[thick crag]

Stupid question, and I'm not... Really sure where to ask this since it isn't gameplay related, but if this is the wrong room I am really sorry, I'm dumb.
I know with the coming event the double gems on first purchase resets, so that you can get that again even as a long time player. Does that apply to the trade license? I... Honestly can't remember anymore, it's been quite a while.

[spring grotto]

Nah, there is not. I’ve never bought it before

[thick crag]

M'kay, thank you very much.

[harsh lake]

I’m sad. I bought gems and didn’t get it

Now store will refresh and reason why I bought them will be gone 😦

[sinful yoke]

contact customer support and include your uid, username, server, and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[harsh lake]

Ya I will. But that will take forever and the stuff I wanted will be gone. That really sucks

[sinful yoke]

you dont know that

[harsh lake]

It refreshes in 2 hours

[sinful yoke]

they can respond in 2 hours

[harsh lake]

Really?

[sinful yoke]

if you send it now, good chance its soon

[harsh lake]

I hope so

I already send

Ingame and in mail

[sinful yoke]

keep your hopes up then

[harsh lake]

Thank you

I will

[lament fulcrum]

My game won't start, stuck on the enterprise starting loading screen. I've restarted the app and my phone and the issue persists, any suggestions?

[misty crow]

Did you try to transfer any files or delete any files due to memory constraints? @lament fulcrum

[lament fulcrum]

Yeah I cleaned out some files recently, but I don't believe they were corresponding to AL. I could try reinstalling to see if that'd work

[misty crow]

Yeah you might have cleared something

[lament fulcrum]

That fixed it. Also gave me a heart attack when my twitter linked up to an account that was level 20 when my main was 75. I forgot that I had an account on Lexington previously, but my main on Washington's still in one piece. Panic attack over

[misty crow]

Good to know your account is still there

Have a good day!

[lament fulcrum]

Thank you!

[noble trench]

@misty crow you awake

[sinful yoke]

[misty crow]

it's 3pm so yes

[sinful yoke]

lul

[noble trench]

Oh hi

[misty crow]

what help doest thou need

[noble trench]

Issue I explained previously popped up again

It spit out some kind of error message but it was for such a brief second I didnt manage to screenshot it..

I can try to record a video the next time I guess but I’d have to wait a week or two for Apple to request another payment verification

[misty crow]

[noble trench]

Nvm

Apparently I did in fact manage to screenshot it

[sinful yoke]

iirc thats a connection error

[misty crow]

https://media.discordapp.net/attachments/488684387932700672/606400017778868246/unknown.png

[noble trench]

Erm

[sinful yoke]

so you were charged but still managed to get a connection error?

[noble trench]

Yep

It does this every 2 weeks

I have to contact CS every time I want to repurchase the trade license every month

Or buy gems for a skin

[sinful yoke]

you should try changing connections while making a purchase

[noble trench]

Uhh

What would that entail exactly

[sinful yoke]

going from wifi to data (vice versa) or using a vpn

[noble trench]

Its done it for all 3

Speaking of

Will I have to wait until the transaction processes and I get an ID to contact CS?

I usually just buy it twice and then contact CS a week later to get the double charge refunded but that gets kinda messy

[proper cairn]

For the upcoming update, will iOS 9.0 be supported?

Is anyone here?

[misty crow]

Not sure tbh, would depend more on the device

[proper cairn]

I see

Guess I'll wait and see

Also, are iOS servers accessible from the Android client?

[misty crow]

Yes for ALEN

[proper cairn]

In case things don't work out I might just switch to my emulator

Ah lovely

Thanks for the info

[elder fossil]

Hi. I have a little problem with login. My account attached to facebook and i can t login after two months. My account name: GondaHUN. I need help 😞. From Hungary.

[sinful yoke]

have you tried logging in at the title screen?

[misty crow]

https://i.imgur.com/roy6tih.jpg
like this ^ (step 4 and 5)

[sinful yoke]

starting from step 4

[elder fossil]

i m touch to facebook loggin and a game restart by himself 😦

[sinful yoke]

do you have android? @elder fossil

[elder fossil]

yes. i have

[sinful yoke]

can you try turning developer mode on, turning it off, and trying to login again?

[oak sigil]

Question where can we get help with billing? I bought gems and they never came through

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

please email them ^

[oak sigil]

Thank you!

[carmine hedge]

i have lost my account anyone know to recover it?

[misty crow]

did you bind your account at all?

[carmine hedge]

yes i bind with facebook then when i play again it's just show new tutorial?

and my account lost

[misty crow]

please ensure you've logged into the correct server

since it defaults you to washington

[carmine hedge]

already check on all server and alwasy got tutorial

did you know azure lane EN email?

[misty crow]

before we go to that, do you have your UID

[carmine hedge]

no i forget my UID T_T

[misty crow]

https://i.imgur.com/roy6tih.jpg

You did follow step 4 and 5 when logging it right

[carmine hedge]

i see , i only log in with fb then not doing step 3

[misty crow]

waaait

wait wait wait

how did you log into your new device

from step 4 with the main menu

[carmine hedge]

log in menu and see facebook and i log in with that

[misty crow]

So let me get this straight

Were you attempting to log into a new account OR bind an old one?

[carmine hedge]

i attempting to log into my old account that i bind with facebook

[misty crow]

At this point not even sure if you binded your old account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

here's the email either way, do contact em

[carmine hedge]

alright i already got their reply and got my account back

@misty crow thanks mate for helping me

[misty crow]

[sinful yoke]

[carmine hedge]

i sent it 3 days ago

[misty crow]

ah

[carmine hedge]

but not sure with email then find community to confirm it

[misty crow]

All's well that ends well i guess

[carmine hedge]

i guess XD btw, thank you

[arctic zealot]

i have make a first time transaction in game and already paid but i still have not receive the gems. Tomorrow is double gems reset, if i get the gems after tomorrow, will i lose the double gems reset? I also email to [e-mail] for the problem.

[misty crow]

they'd be sending to you manually so there should be no issue

[arctic zealot]

i hope so

[crisp kite]

hi I have problem with login. Im binded with my twiter long time but after several months i cant log in and its how me the tutorial.......My account name : TheRealSDK Server : Lexington. i nee

I need really help*

[grim steppe]

so u try logging in but it didn't work?

[crisp kite]

yep it show the tutorial

my last logged it was bismacth event

[grim steppe]

Have u tried following this?

[crisp kite]

after i finish the tutorial?

[grim steppe]

nope, when you are logging in with your old account
if it shows the tutorial, log out and try logging in with the method in the picture above

[crisp kite]

its said error

[grim steppe]

can u show the screenshot?

[crisp kite]

sure

give me a min because i have to install discord from my phone

after i press twitter acc it show me this
after second try it show me the tutorial

[grim steppe]

all right, u can wait for us to search for the error

[crisp kite]

alright then and thanks

[misty crow]

@crisp kite please reinstall the game

it should not appear with the bismarck screen

[crisp kite]

oky then

[crisp kite]

It's the same result but maybe I should wait

[olive panther]

Hello, is there any possibility to get an account back if the login was tied to facebook and that facebook account was deleted?

[spring grotto]

@crisp kite Hm....are you using a stable connection when you're downloading the game?
@olive panther So the FB account was completely deleted/disabled?

[olive panther]

Deleted

[crisp kite]

yep im using wifi

[spring grotto]

@olive panther Okay, in that case please contact support via email and let them know that your bound FB is deleted and you can't use it anymore to log into your account and they should be able to assist you in regards to it.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[olive panther]

Thank you

[spring grotto]

@crisp kite Well if you don't mind, can you please open up log mode on your device, attempt to log in, and screenshot the logs when you get that error to come up?

[crisp kite]

i will try

[spring grotto]

https://www.youtube.com/watch?v=p1Yl9InTWzk here's how to turn on log mode in case you need it

[crisp kite]

am I suppose to finish the tutorial first because i having hard time to turn on log mode on my device

?

[spring grotto]

Nah, you can turn it on at any point after the game loads. Are you sure you're holding your right thumb down on the side and pinching in on the left side?

[crisp kite]

kinda did

and it went log in

by that i meant the tutorial

[spring grotto]

Hm...so you're not able to open up the log mode?

[crisp kite]

yep thats gonna be problem for me

wait nvm

[spring grotto]

Okay. Can you get that log mode for the error when you're trying to log in w/ your account?

[crisp kite]

Idk is dis help

[spring grotto]

Well as shown in your previous screenshot, you were getting an error "Undefined language...". Can you get a log mod screenshot of when you're getting that error?

[crisp kite]

I tried that but it's difficult for me because it went to tutorial

[spring grotto]

So hang on, is it letting you log in w/ your bind option or no exactly? Does it say login successful when you do or do you just get that previous error?

[crisp kite]

It's error but it let me log in as new acc

[spring grotto]

Okay. And you're sure you're on the correct server? You need to log into the server that you played on previously

[crisp kite]

Yep I log in the correct server

I only play Lexington server

[spring grotto]

Gotcha. Well here's what I'd say then for this issue, try restarting your device and seeing if that would help just to try it. Then if that doesn't work, you could try another fresh install but it's not guaranteed to work. And if nothing else works, I'd say contact customer support via email and let them know your issue along w/ the screenshot of the error to see if they can offer any insight regarding it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[crisp kite]

Oky I will try that
Thanks for inform

[spring grotto]

No problem at all. And be sure to include your account information as well in the email if you do send one to help them locate your account

[low otter]

Hi there. I went to the faq and I have a question!

So I am trying to create a yostar account with the recent announcement you guys made.

I have a Facebook and Twitter account bind to my account.

However I would like to have a yostar account just in case.

I sent the verification code to my email however when I write the code in, it says that account is already bind to my own ID

So does that means that since I have already bound the Facebook and Twitter I cannot make a yostar account?

Thanks.

[spring grotto]

No, you're able to. So you're inputting it into the settings menu correct?

[wispy walrus]

Hello. Is there some sort of update occuring? Restarted my phone and now AzurLane app is on an infinite 'loading game' screen.

[sinful yoke]

there is not
and updates do not occur at this time

try resetting your router and/or changing connections

[leaden pollen]

i need serious help rn

i opened my game rn

and saw that some ships arent in my dorm anymore

then i checked my dock

and relized it shows me 200/260 ships