is the trade license still purchasable in the store?
#tech-support
sinful yoke
lilac jolt
Yep
carmine hedge
While having Ibuki with the winter sylph skin as secretary, there is about 1/3 chance that the game whitescreens and restarts when entering the dock, does not happen with any other secretary
spring grotto
Yeah, it's a known issue. Unfortunately we dont have any known workaround as a file repair and a reinstall both dont fix it. So its just tied to her L2D
thorn karma
how do i login from another device?
sinful yoke
is your account bound?
thorn karma
yes
sinful yoke
follow this on the new device
thorn karma
done. thx
nocturne stag
Is there a way to clear the cache?
My AL is running slow now, other games are still smooth
spice gyro
rip my old account actually is gone
sinful yoke
what happened to it?
robust ravine
When i purchased a trade license i didnt get a mail that gives me 1 cube , gold and oil
spice gyro
was bound to banned twitter account
i emailed support
also my game broke
so i had to reinstall
very unfortunate chain of events
cold flame
do i need to logout of AL on my old device to login with a new device?
delicate jacinth
i have some issue when i add Gem it say "error you already own this product" and it haven`t transfer me the Gem yet
sinful yoke
@cold flame no
my computer almost crashed replying to this
so I will continue on my phone
@delicate jacinth contact customer support with your uid, username, server, and include a receipt
tell them you did not receive your items
hot plover
@sinful yoke Hello, sorry for the ping but I need help. I wanna return to the game but it seems that I forgot the email I bound it to (cuz of multiple emails). Can they tell me what it is if I provide information on my account?
sinful yoke
unfortunately I cannot, I can only tell if its bound in general
can you try checking your emails for an email including Yostar?
hot plover
Oooh I see. Lemme check again. But I was sure I didn't bound it to Yostar
sudden sluice
How to fix this ican't login using my twitter acc
sinful yoke
do you have another device per chance?
sudden sluice
@sinful yoke no, i just using my laptop to play this game
I format my laptop then install it again yesterday
sudden sluice
No im just using twitter acc to bond it
sinful yoke
unfortunately theres no other workaround for that error
can you try contacting customer support to see what they can do for you?
/techsupport
pale pagodaBOT
sudden sluice
Ok i'll try it
thorny socket
I already beat A2 twice I still can't get any star on A2 is anyone have same problem
spring grotto
Which star exactly? They all have different challenges you have to do to get them
distant silo
I beat A2 once and it's not changing from 0% to anything else and it also did not give me any stars.
Even though I beat all enemy ships and beat the boss.
cobalt snow
I'm assuming you're on the current patch, so maybe a file repair just in case the install went wrong for whatever reason, I just completed a run and it worked fine, but there were issues earlier in the day that a hotfix addressed.
Oh, but before that, a restart in case of desync.
distant silo
Game has not prompted me for any new updates outside of one this morning or in the early after noon.
Did a reboot of the game and no requests for a update were shown
cobalt snow
Oh, and also just making sure, did you mean beat a2, or the bonus AS stage?
distant silo
A2, one time. Game didn't count it.
cobalt snow
Oh okay, the AS stage unlocks before A2, so sometimes people can overlook that. In that case and if a desync restart didn't resolve it, you'd prob have to ask cs directly.
cobalt snow
AS appears before A2 and needs to be cleared once, then is replaced by A2
It can be the case that someone clears AS without paying attention, and thinking that it's A2 when it isn't.
distant silo
Oh. Wait what?
That's....not clear at all in the game.
It's the one with Birmingham and Juneau
Is that AS then?
Out of habit, I tapped on what I thought was A2 after I finished A1.
distant silo
Oh
Why didn't that just separate AS and A2? Node wise I mean? Since it wasn't made very clear in the game.
misty crow
They're in different places actually
desert swan
Anyone had this problem here?
Don't want to miss a ship in the easiest event ever.
cobalt snow
each day at midnight, server reset time, so in 2 hoursish
severe veldt
Hello, I bought the trade license and was double charged through the playstore, i tried to request a refund on the play store but they said it doesnt meet their policy
sinful yoke
they were answered by flyflu
@severe veldt contact customer support about the double charge, try to include a receipt and proof of the double charge if possible
make sure to include your uid, username, and server
/techsupport
pale pagodaBOT
severe veldt
will do
zenith briar
What is that thing you get for clearing d3
median needle
not a tech issue and you a dorm decoration medal.
zenith briar
Oops I left on this chat last time I was on discord
terse star
The core data shop seems to be missing, has it moved or is this a bug?
misty crow
try restarting the game
terse star
I've restarted a good 5 times on both devices I use to play, still nothing
misty crow
everytime it refreshes it will disappear if you stay logged in thru server reset
just wait an hour otherwise
terse star
Ah right okay
misty crow
it should appear by the end of the hour
barren sentinel
Can you make purchases across different operating systems?
teal wharf
What like logging in on Apple Device then Android Device and making purchases? There shouldn't be any problem with that
barren sentinel
Okay thanks
barren sentinel
Am I able to make purchases on blue stacks?
I’ve been trying and it keeps giving me the 200220 error
teal wharf
@barren sentinel
rough plover
not sure if this is the right place to post, but I bought gems 2 hours ago and they still aren't in my account but I was charged
sinful yoke
contact customer support with your uid, username, server, and a screenshot of your receipt
/techsupport
pale pagodaBOT
rough plover
thanks for the heads up
earnest anchor
Why is my twitter user diferent them the one show in the twitter bind accont in the game?
PS: My twitter account say it' binded correctly.
thorn karma
any ways of downloading AL if it's not available in the country?
teal wharf
Emulator / VPN / APK File
rain needle
Do non boss ship have the ability to spawn on a node that's being sited on by a ship?
They keep popping on my 2nd fleet when I'm farming at 7-2
teal wharf
No they shouldn't be able to spawn if a fleet is blocking the space, only bosses can do that.
spring grotto
Yeah, it's a known bug
wicked ether
i cant login with my twitter acc
spring grotto
Unfortunately we don't have any true known fixes for that error. If possible, can you try another reinstall (if you haven't already) or trying to log in w/ your Twitter on another device such as a spare phone or PC emulator
sonic ridge
wicked ether
me too
spring grotto
Well if the things I listed don't help, contact support via email and let them know of the issue. Perhaps there's a way for them to manually fix it for your account or at least offer more insight into the error
/techsupport
pale pagodaBOT
errant lintel
what "blocked words" are in this 
cobalt stratus
yuki
cobalt stratus
idk
small tree
is there something wrong with the event maps? mob fleets seems to be placed way too far back to be reached by fleets on auto mode during battles.
outer herald
#known-bugs apparently
spring grotto
Try restarting your device or trying a different network connection if possible
teal hornet
google ended up refunding me without me doing anything 
waxen pulsar
Had this error while trying to login through twitter on emulator, looked through common errors but couldn't find any solutions.
Already tried restarting device, clearing app data and redownloading
nova field
how long is it supposed to take after purchase to receive gem
errant lintel
i bought gems like an hour ago, i got them within about 10 seconds
prime pecan
LOL, I'm stucc with that atm
spring grotto
@waxen pulsar It's a known issue but unfortunately we don't have a workaround for it. But if you don't mind, please report it to Belfast Bot and then also contact customer support via email as to see if they can manually fix it for you or offer some insight into the error. The email is al.cs@yo-star.com
!bugreport
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
nova field
@spring grotto no but i havent been charged yet so i think its ok
It said payment complete but no charge yet
spring grotto
Huh. Okay, well if you don't get charged that's all good then
bold laurel
Are something with the rate of Birmingham and baltimor it's low drop rate but Alabama rate is shown hight
misty crow
all drop rates are shown
just that the banner has a bug by showing subs on the bottom
prime pecan
Just received my payment receipt from Google play. But there's no sign of purchase in-game
spark fox
Uh anyone know how to solve memory leak problem?
That hotfix makes AL eat so much ram than before
spring grotto
@prime pecan if you didn't receive the gems, please contact support via email and be sure to include your account information and the receipt of purchase
/techsupport
pale pagodaBOT
spring grotto
@spark fox unfortunately not that we know of. If it truly is a memory leak problem though, a restart should fix it in the meantime
prime pecan
@spring grotto kay, thx 
spark fox
I already restart it few times nothing works
The only thing tht i dont try is redownlaod it
It keeps eats my rams
spring grotto
Sounds like it's just a device issue then as memory leaks should be fixed with a restart. But I can't say for sure though 
earnest anchor
Why is my twitter username in the game different than my actual twitter username?
PS: My twitter account say it' binded correctly.
spring grotto
Well it goes by the Twitter username and not the display name. So if you set your display name as something different, the game will still show the true username of the Twitter
last tusk
SO URRR I NEED HELP NOT TO LOSE MY AZUR LANE ACCOUNT
so my phone screen has died and I have a year old account with some pretty rear shit and a fleet I do not want to lose and I don't think I have linked my account to anything how do I get my account back one of the guys in off topic sent me here so if any tech dudes get round to me it would be much apricated
my phone is password protected as well over wise i would have just gotten the data off my phone
spring grotto
Do you happen to have your UID for the account?
spring grotto
So you have the UID? The long string of numbers found in your profile in game (not the username). If so, I can check binds on the account
last tusk
oh crap no i dont know that sorry
i thoght you just ment the name of the accout
sorry
desert minnow
As I said if you remember giving it to someone
Check your chat history for it
last tusk
no i dont have any firends on the game
spring grotto
Ah, that's no problem at all. If you don't have it, there are two things you can do. The first is to check app permissions on your social media accounts for Facebook and Twitter to see if you see AL there. If you do, then it almost always means you had it bound. If you don't see them there though, email support with your account information (such as username, server, and commander LVL) and they'll be able to look into your account and help you w/ it
/techsupport
pale pagodaBOT
spring grotto
email in case you need it as well
last tusk
thank you very much for your help i know i have not been much help but it is much apricated for you time thank you
i will get on that
spring grotto
No problem at all 
torn tree
I need recover my account
sinful yoke
did you bind it
torn tree
No
sinful yoke
do you still have access to it?
torn tree
No, i change rom on my phone and install game again, but game at a first login not give a choice to login and have very long and bad training
sinful yoke
do you have your user ID?
sinful yoke
you only have the user ID of the new account?
sinful yoke
and you did not bind it to yostar, facebook, or twitter right?
torn tree
Right, the game did not offer this
I thing, gane connect to my Google account automatically
leaden dome
short question about the newest event battles. i'm a bit confused here what exactly does the last mission mean? i mean on my first try i killed the boss as the last enemy, in my 2nd run i killed it as soon as it spawned, but i still didn'T got it xS
spring grotto
It means to deploy less than or equal to 10 ships
sinful yoke
@torn tree there is no google bind in azur lane, they offer binding in settings, under account
spring grotto
Basically, use 10 or less ships as a whole between all your fleets (this includes subs as well)
torn tree
@sinful yoke why
sinful yoke
contact customer support and tell them did you did not bind your account and lost it
include your old username and server! @torn tree
there just is not
leaden dome
ah okay xS so more or "use one team and it should work" thx for the into
sinful yoke
there are only the 3 binding options available as of now
torn tree
@sinful yoke into game?
sinful yoke
yes
torn tree
Why another game have this?
sinful yoke
because that is another game
torn tree
Lok
sinful yoke
even then its not an automatic bind
torn tree
This on start screen before gaming, you game starts with a workout
how long to wait for a response?
sinful yoke
it may be around 1-8 business days, sometime in between
just make sure to send the email to al.cs@yo-star.com
spring iris
Nvm, I read earlier msg, but wasnt it earlier with those maps that it doesnt include subs with that count?
spring grotto
I don't remember specifically for any previous iterations, but I don't believe any other events w/ that limit had subs available. But if they did, they decided to change it to making subs count
limpid drum
Apologies in advance if this aint the right place to ask for this, but Im trying to troubleshoot my AL because it started to have random stutters today. Can anyone here tell me what exactly is in the App Data and App Cache for this game?
rose mirage
Has anyone have an issue with nox player when VT is turn on making the pc crash with booting it up on amd platforms cuz this just started to happen to me randomly but on my other laptop with intel cpu doesnt have that issue
clear echo
Is this normal?
when you start battle and
then the screen will turn into black
looks like it was crashed but still running
sinful yoke
no that shouldnt be normal
rose mirage
it crashes as soon as the nox player starts
and it just started to do it since last week
clear echo
Repair?
sinful yoke
you’re better off asking nox support than here tbh
rose mirage
tho on my intel platform machine nothing has happen yet both machine are fully updated with same softwares installed
tho i did something i just reinstalled my antivirus on the amd platform and it seems to not do it anymore but just wierd
sinful yoke
since this is mainly for azur lane in general, anything beyond that is generally out of the scope in here
@clear echo yes a file repair may work
rose mirage
since both pc have the same antivirus and dunno why it would make a bsod on the amd platform while on the intel not so
sinful yoke
it’ll download somethings to make sure its all correct
clear echo
or it will download all files again
rose mirage
well did fix it for the time being just wierd how this happen overnight
sinful yoke
about 100mbs
rose mirage
ty for the help tho
sinful yoke
yes, sorry I could not help more, but im not too knowledged on nox
clear echo
@sinful yoke oh thank you very much
rose mirage
yeah i have some tech knowledge but this just randomly happen and btw I did consulted the nox guys and they also didnt know
and it seems to be an issue specifically for the ryzen 2 and windows 10 some people get it and some dont
vivid summit
hello, I have a question. If I do not want others to use my account on same device, I just need to go option there and Logout first right?
sinful yoke
you would have to reinstall to completely log out of an account
or even make a new account and login to that empty one, then login to your actual account whenever you need to
vivid summit
I want to send my phone to shop for clearing out the memory used == plus reformat or sort of but I do not want to delete my game yet so I guess I just set up a secondary passcode then. o.O
Anyway thank you o.O
carmine hedge
Hi. Is it normal for AL to have a big battery drain for playing like 20 mins? It drained from 90 to 40. I tested and played AL on 3 phones and it drains all 3 so I don't think it's a phone issue. I'm using Razer 2, iPhone X and Samsung S9+
spring grotto
That seems a bit extreme. But that really depends on a good few factors. Such as if you have the game in 60FPS instead of 30. That'll drain a lot faster. But other factors could be the brightness on your phone. The battery saving settings. How many apps you have open in the background. But to compare it for myself, I can play on iPad and S8 Note for over an hour and lose about 20-30 percent or so.
carmine hedge
Don't think I have other apps opened and I always put brightness low.
Also another point is that my phones get very hot when playing AL. Hotter than playing other graphically intense games like mobile legends
And yes I do have it on 60fps
spring grotto
60FPS will drain you battery A LOT faster and turns it into an oven very quickly
carmine hedge
Oh.
sinful yoke
phones are not very optimized for such a thing
my case makes my phone feel warm, I took my case off and it was burning hot..
spring grotto
Yeah, it's unfortunate but it's not the best optimized. Generally 60FPS is best used when on an emu so it's just running on the computer
carmine hedge
Well ironically my gaming phone Razer 2 suffers the heaviest in terms of battery drain
sinful yoke
im quite surprised at that yes, and the fact it gets hot
carmine hedge
Well glad I found the source of the issue. I'll try playing on 30 fps and see how that runs
Another thing I have an issue with is screen freeze for like half a second
Especially when jumping into other pages
Especially playing 30fps
That's why I switched to 60fps
potent furnace
I uninstalled and reinstalled today to try and solve some performance issues, but it put me on a brand-new account. I'm unsure how to sign back in on my account
spring grotto
Did you have it bound to FB,Twitter,or Yostar?
potent furnace
Yes I had it bound to yostar
spring grotto
Okay. Then just follow these two steps. And be sure to pay close attention to Step 5 regarding the server
pure storm
Hey, I've been getting a certain error when I try to unbind from my twitter account. I changed the username a while ago and have been getting error number 100213.
sinful yoke
is there only one bind on that account?
pure storm
Yes.
sinful yoke
that error is preventing you from unbinding because its the only bind
are you trying to unbind permanently or switch accounts?
pure storm
To switch.
sinful yoke
are you able to bind something like yostar? or would you rather email cs to have them unbind the twitter for you?
pure storm
I haven't really tried to bind to the other accounts, so I'm not sure.
sinful yoke
yostar binding is just your email and a generated code!
customer support’s email is al.cs@yo-star.com
if you do email them, make sure to include your username, uid, and server
pure storm
All right, thanks for the help.
whole yacht
this is not a tech related question, but I asked in general chat and people kinda didn't answer lol so I don't know where else to ask
does any of you know if the border's claim time limit is the same as the one of the shop, like the border of Bisky's event? because at least I understand that it ends at the 21st of August, but people still complain that it's only for the exchange shop and that they have just 5 days to fully LB San Juan
sinful yoke
the border?
whole yacht
yeah, the one you get after fully LB all the event shipfus
I keep thinking that we have until the 21st, but people are stubborn, I want to make sure and the wiki doesn't specify it
sinful yoke
ah right, THAT border
let me see
it seems both the exchange shop and the exchange for the border stop at 8/21
sinful yoke
oak fossil
My game always auto restarts itself (black screen, yostar logo, login screen) every 2-3 battles and it's hella annoying. Its not that serious but do you guys have any tips to solve that? Thx
sinful yoke
what phone do you have?
oak fossil
Wait lemme check
Android 7.0. Moto G5 plus
@sinful yoke thats the phone and system..... I mean I can run any other game smoothly... Just Azur keeps crashing for some reason
And it's not random, it'd always at the start of the battle where it cuts from the fleet formation to the actual gameplay
sinful yoke
how much ram does your specific model have?
misty crow
Yes, Motorola devices have long had issues with AL for reasons I'm not aware of
It seems the upgrade to 8.0 fixes it
oak fossil
Idk abt which version upgrade
But the current one that I didn't update has the description of security fixes
Idk if that's the one
misty crow
@spark fox may I clarify what phone and Android/ios version you're using?
As long as it's up to 8.0, it should be fixed
oak fossil
Gotcha....Il c if this one is up to date....
spark fox
Its already fixed, turns out the latest patch i download is corrupted
Thanks
I just need to redownload entire asset
misty crow
Hmm I see thanks
oak fossil
Welp il report back in an hour or so BC my phone is dying
Low battery and I can't update lol
Thx
ripe gorge
what should I do if my commision not reset when it's time to reset 
carmine bone
should i email to customer support if i want to unbind my email from yostar account system?
misty crow
Yes
random wraith
same as KyleSteward, my daily commisions did not reset today and I'm stuck with 3 crappy ones with quick finishers
resetting the game always worked for me but not this time
deep shore
does anyone know why im not receiving any notifications from the game on my phone? Like commissions etc. I only receive any if the app is already open.
misty crow
For commissions, if you're online during reset they won't reset
So you have to do them
As for notifications, just try restarting the device for now
deep shore
i have tried restaring it multiple times but i doest give notifications when commissions are done in game when the app is not open.
misty crow
Try a file repair then
random wraith
As I said, resetting the game has always worked for resetting the comms for when I happened to be online during reset, today is the only time it didn't work.
misty crow
Yes, I'm saying that's not foolproof
If you want to be absolutely sure not to, turn off your game during reset
deep shore
how do you do file repair?
thorny socket
is anyone can do commission
unreal seal
my game has been crashing/relogging, was there a fix for this? (i use nox player)
median ledge
So is there a bug that keeps Connection Lost'ing me while doing D2?
limpid wyvern
Where i can recover my acc?...
teal wharf
/techsupport
pale pagodaBOT
teal wharf
Email that
teal wharf
Yes
limpid wyvern
Ok.... Thx 
limpid wyvern
And if during the return of the account I do not remember the UDI, is this the end?
limpid wyvern
I just have some old screenshots of the game
Times When My Commander's Level Was 28
floral bison
/techsupport
pale pagodaBOT
floral bison
I'm gettin a black screen after swapping to new phone after Logos.
OnePlus 7 Pro, already reinstalled. JP Client through Qooapp
misty crow
We can't really help for JP client
We here can try to help but no guarantees
And you'd have to contact JP support which has a different email otherwise
floral bison
Tech wise, it should be identical to the EN Client
spring grotto
There are plenty of instances where the clients will differ w/ bugs and builds. So there truly is no guarantee. But some simple ideas you could try that we use for the EN client would be to try a different network connection, possibly a free VPN, or trying to download the .apk from another source such as APKPure to see if it's the QooApp causing the issue
floral bison
I'll try going thru APKPure then
Yep, that did it. Getting from apkpure fixed the problem
spring grotto
Okay. That's good to hear
river geyser
How do I fix if commissions says error 27 collect point does not exist?
misty crow
Restart the game
river geyser
Cool thanks
limpid wyvern
I have a question ... I lost access to my account in Azur lane ... His name was MaxBra, and the level of commander is 39 .... I turned to Azur Lane mail, but they asked me for a UID code that I don’t have .... I wrote that i don't remember him... what are the chances of recovering my account? And is additional evidence needed for this?
sinful yoke
did you bind the account originally
sinful yoke
did you tell them your server?
sinful yoke
then you should be fine
limpid wyvern
Ouch.... And I was so afraid ...
sinful yoke
limpid wyvern
Also, the two only friends on my account can confirm that I lost my account ...
I am happy that I found this Discord server
sinful yoke
limpid wyvern
@sinful yoke thx. And i love you! (figuratively)
limpid wyvern
@sinful yoke, i wonder .... did anyone tell you something similar to what I said?
:D
sinful yoke
recently? no
limpid wyvern
I mean first :D
sinful yoke
yes there have been people in your situation
limpid wyvern
:з
distant silo
Moonlit Overture is still missing cut scenes being unlocked. Has been since the New UI update and devs still haven't fixed it.
I was told it was reported some time ago but considering it's still not fixed I wanted to post about it again.
sinful yoke
its still a known bug though 
distant silo
Okay.
sinful yoke
we have it on log, it wont go anywhere 
distant silo
I wasn't aware it was logged.
Just frustrating because I typically skip cut scenes and watch them later.
So watching them is impossible when a bug locks them away.
mortal escarp
Is it really impossible to restore deleted account Information? Duo to a hardreset of my phone, everything is lost. And typically, I most likely didnt linked any accounts. But up to todays date, I bought one or another package and investet hours.
Looking forward to an answer
leaden pollen
okay so im having a kinda weird and REALLY nasty bug
on every firstrun of every stage in the event i get a bugged level
it has a diffrent mission requirement, diffrent enemies and diffrent level of enemies
also there is no dock to save
cobalt snow
Are you thinking of the intermediary S stages?
leaden pollen
the only way to end it is to kill the boss.. but then nothing as loot drops
after that i get the normal event stages back
thats like what it looks like
i hadit on A1 A2 A3 and now even on B1
cobalt snow
Yes, that is intended behavior, #gameplay-help could probably direct you to a more conclusive explanation or the wiki event page
cobalt snow
But basically, in between every stage except the last, there is an intermediary stage you have to clear.
leaden pollen
on every stage in order to even play it
spring grotto
@mortal escarp If you didn't have it bound, do you happen to have your UID?
leaden pollen
oh wait. i just missread your part
but where is the reason for any of that? why do we have to?
cobalt snow
Maybe more opportunities for plot? Not sure myself, but the boss drops cubes so it's not all bad
leaden pollen
i see. kinda nasty tho. but okay
pale pagodaBOT
cobalt snow
Contact staff via the above email with as much info you can provide about your account (username and server most important, UID optional but very helpful) and state that you need help recovering your account. It can be up to 1-8 work days for a response though.
shut light
I wanted to to start playing the game again, but instead of waiting through the tutorial I use my bind email code at the start.Turns out I actually miss and bind this new account. Is there anyway to recover it?
spring grotto
@shut light You actually need to log in on the title screen so you did that part correctly. If you logged in w/ the correct email, be sure to choose the correct server. It needs to be the one you played on before (ex: if you played on Sandy, you need to choose Sandy instead of Washington)
shut light
I did exaclty that. I make sure it was washington.
spring grotto
Are you sure you bound it correctly in the settings menu in game before you uninstalled
shut light
Yes sir/ma'am. I make sure of that incase I ever wanted to return to the game.
sinful yoke
do u have your uid per chance?
shut light
Sadly no. I forgot.
I sent in the rest of my information but the UID. Really hoping that helps at the very least.
sinful yoke
that should be fine, but since the account IS bound theyre most likely going to turn you away
do you have another device with azur lane like a tablet or emulator?
shut light
No. It's only on my android device.
blazing trail
It's been a total of 11 weeks for the skins issue and still no response. What to do now?
sinful yoke
what skins issue?
blazing trail
Missing skins
So far I feel like there are only 3 options left: restore the skins, refund the gems that I purchased ( including first time bonus and bundles) to buy the missing skins again, or just refund me the money from when I first purchased anything from this game.
red bane
How to fix this error?
wooden mauve
Did you press confirm?
red bane
yes
sinful yoke
is your account bound?
red bane
no
sinful yoke
are you on android
red bane
yes
sinful yoke
if you check the google spreadsheet I believe this error is in there with help for unbound accounts
please bind your account in the near future!
red bane
associate with fasebook or tweeter?
sinful yoke
theres facebook, twitter, and yostar
red bane
How to link an account if I can’t enter the game?
sinful yoke
when you're in
obtuse summit
Saa
sinful yoke
do you know how to enable developer mode on your phone?
pulsar flare
Excuse me
I haven't play the game for a while but I suddenly got money deducted from my account from Yostar
Could someone please contact me
sinful yoke
does anyone have access to your account
pulsar flare
Definitely not
sinful yoke
that is only possible if you or someone else bought something
sinful yoke
try contacting your respective app store's customer support first to see what they can do about the mysterious purchase
pulsar flare
The name of the purchase is YOSTAR MOUNTS
sinful yoke
can you send a receipt if you have one?
pulsar flare
Could I inb you privately, I don't feel comfortable posting the picture here
sinful yoke
you may
sinful yoke
they are not guaranteed at 10 rolls
verbal flare
Hi, wanna ask. I just opened up the public chat while I was sleepy and I slipped my finger, making me accidentally reported my own friend. I’m really sorry about this, but this is the first time that this happened to me. Am I going to get punished? I sent a picture for reference.
sinful yoke
you and your friend will be just fine
if something does happen, contact support to let them know
al.cs@yo-star.com
verbal flare
Okay, thanks for the fast reply, I will be more careful next time.
rapid yoke
Hi! i just got a new phone. My account is bound to twitter , do i just tap on the twitter icon on the login screen to login?
spring grotto
Yepp. You login w/ Twitter on the title screen and then once you've logged in w/ it, you need to log into the server that you previously played on and you'll be good
rapid yoke
Ty got my acc 👌
teal wharf
Not really sure where to poke this, but rank 1 being 15k above rank 2 is a normal thing? they're level 120 commander level so i doubt it's a cheat.
lilac tendon
spring grotto
@teal wharf They might've just found a good way to handle the stage as it's VERY hard for quite a few players (especially if they're LVL 120 instead of a LVL 3 account or so), but I can't say for sure. But if they truly are a cheater in some way or form, they'll be caught w/in the ban wave
@lilac tendon It's a known issue. We don't have any idea what truly causes it, but a simple restart will fix it
teal wharf
Yeah thought so, im not risking a wrongful report. That's some serious commitment though.
tawdry arrow
errant owl
OK. NOW IT'S ALREADY 10DAYS. AND NO ONE GONNA RESPOND TO MY MAIL ABOUT PURCHASING POBLEM.
YOU SAID 1-8DAYS. BUT, IT'S 10!! WHAT ARE YOU GUYS DOING?
sinful yoke
when did you send the email?
sinful yoke
that is only 6 business days
(monday through friday)
and for us, we’re only giving estimates
we dont know the rates of response times we just know that theyre still recovering from the lack of manpower a few weeks ago
make sure the email is addressed to al.cs@yo-star.com and if you get too worried then you can always send a follow up email by replying to your original email
^ I suggest doing this only when theyre at work though
errant owl
then. why is it so hard to purchasing gems these days?
the last year was so easy and fast.
sinful yoke
to make purchases or to get an email response?
errant owl
purchase
sinful yoke
you might have gotten the short end of the stick this time then
these purchase issues usually come from a bad connection/desync
errant owl
first time i got this problem was Apr
hollow ivy
Pliz help
sinful yoke
well.... whats the issue?
hollow ivy
I decided to link my account in azure lane to a Facebook page I created it in the first place but after a while this page was blocked tell me what to do
sinful yoke
what page was blocked?
hollow ivy
I just Facebook two pages and both tied to two accounts and one of those two pages are locked and it was registered to my phone number and the second current na my Gmail is it possible pervesti account is old with a locked page pervesti new Rabochiy or not
well, you can do something
azure surge
Pls help I decided to bind my account with yostar and all my progress got resetted and I found myself back in the tutorial.
spring grotto
@hollow ivy So your Facebook account was blocked? If so, please contact support via email and clearly let them know you can't access the Facebook anymore
@azure surge Did you try to bind on the title screen?
spring grotto
Yeah, it is unfortunately. All binding is done in the settings menu in game. And the title screen is only for retrieving bound accounts. Did you happen to have your account bound to anything else?
azure surge
noooooo 😰
spring grotto
Okay. If you didn't have it bound, then please send an email to support and let them know of your issue and they'll be able to look into your account and help you with it
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
azure surge
thank you I will contact them 😓
hollow ivy
and who to email to write on Facebook or to the developers of the game
sinful yoke
al.cs@yo-star.com
azur lane customer support
tender bloom
will events be re-run for newer players to get ships from events past?
sinful yoke
yes eventually
tender bloom
ok thank you
hollow ivy
is there need to write
tender bloom
just wanted to make sure
sinful yoke
@hollow ivy you will have to write an email
hollow ivy
but I know where to write
sinful yoke
im not sure what you mean
tender bloom
he is asking if their is a place from the game where he can write a email
hollow ivy
I know but where and to whom to write an email to the developers or Facebook
sinful yoke
to azur lane's customer support as I messaged a bit earlier
this is their email:
al.cs@yo-star.com
you have to tell them your facebook account is disabled so you cant log in
if you want your facebook back, that is something entirely in the hands of Facebook so you would have to contact facebook
molten dune
Bought gems ($40 pack) got charged twice best way to fix this
teal wharf
Last time i had an issue like that i was told to seek a refund via google play for the one that didnt give gems and email them to let them know. (provided you don't want the 2nd lot of gems)
If you want them, email them.
In my experience, my phone gives me this problem literally all the time, yet i never ge the problem on emulator.
median needle
exactly. if you want the second gem purchase email support and tell them you want em. if not email apple/google support for a refund and email support to let them know of the refund.
ya it's more than likely to due with a desync issue. since wifi isn't all that stable it's more likely to happen on phones than an emulator on your pc. (if it doesn't use wifi as well that is)
hollow ivy
Uvas on the website damn nothing is not clear where the line is not clear where to look what to press I have not found technical support
sinful yoke
please email al.cs@yo-star.com
that is customer support
you need to contact customer support
torn tree
Wtf?
hollow ivy
I write bad English I hope Uvas are the ones who understand Russian through an interpreter I skip the text
spring grotto
@torn tree For some reason, your install has old files download (hence why you still have the Bismarck screen). If you happen to have your account bound, please try a reinstall and be sure to use a stable connection like Wi-FI if at all possible if you weren't before
torn tree
@spring grotto ok, but before login from yostar, game start workout mission
spring grotto
Yeah, it's unknown why it happens. But when you use the third party login, it uses the old files that're downloaded
hollow ivy
Kawaakari
granite lion
@hollow ivy отправь эмейл на al.cs@yo-star.com, и если переводишь текст через гугл переводчик - хотя бы граммотно его на русском напиши, тогда всё будет куда легче понять 
hollow ivy
Я через Яндекс пропускаю
hollow ivy
Уверен
granite lion
Ладно, не важно. В чём проблема? Может я помочь могу
hollow ivy
Я короче решил для надёжности привязать свою учётную запись в азюрке к Фейсбуку ну и другие игры потом пытаюсь зайти на эту страницу и там пишет что страница заблокирована и причины нет
granite lion
В плане фейсбук заблокирован?
hollow ivy
Просто захожу в Фейсбук и пишет что страница заблокирована а уменя там зиппи на той учётной записи
Я даже нечего не делал а меня просто заблокировали
granite lion
Понял. Да, придётся писать на почту al.cs@yo-star.com
Напиши там что у тебя заблокирован фейсбук к которому была привязана игра, и напиши своё имя, ИД и сервер на котором был аккаунт. Писать офк на английском.
hollow ivy
Уменя на Вашингтоне в азюрке
granite lion
Ну мне то это говорить не надо 
Мы тут помочь не можем, это надо в поддержку только.
рестарт б ть
granite lion
В твоём профиле, цифры
Если ты не знаешь свой - не страшно, но хотя бы имя надо
hollow ivy
Дай ссылку на их почту
granite lion
brazen forum
Is anyone aware of the double charges being done by the app on the google play store? I have been charged twice on a couple of orders.
median needle
yes it's known about. not sure if they can fix it though since it's probably a desync issue.
brazen forum
so its known as an app issue and not a google issue?
median needle
not sure about that part but yes the issue is known about.
brazen forum
so if i request a refund on the "double charge", will i lose my purchases?
median needle
no. if you want a refund email apple/google about the second charge and ask for a refund and email AL support to let them know about it. if you want the second set of gems email AL support and ask for the gems.
brazen forum
see it wasn't the set of gems, it was the 30 day license (doesn't stack) 😃
median needle
ah ok. then just email apple/google for a refund and email AL support to let them know about it.
oblique perch
is it a bug or what, I cant limit break my locked leveled baltimore with another baltimore (unlocked ofc), can only see gold bulin when im trying to lb her
but when I choose the lvl 1 unlocked 1, I can choose the locked baltimore
This is the screenshot when I was trying to lb my locked leveled baltimore
And here's the screenshot for the lvl 1 and unlocked Baltimore lb option
You can see the locked one appeared there when the unlocked one didnt
median needle
do you have the lvl 1 baltimore as your secretary?
ya it's not a bug. if the lvl 1 baltimore is your secretary the game won't allow you to use it for lb material.
outer herald
Did you try closing and restarting the game? @warm panther
oblique perch
ah, maybe it's that I guess, thanks
tho why the locked one appeared to be lb material too 
outer herald
Did you check to see if there was an update in the app store
sinful yoke
@warm panther is your connection stable?
sinful yoke
did you bind your account?
warm panther
yep
nothings working
I might fix this by reinstalling
but that takes too much effort
sinful yoke
you will have to reinstall yes
that is why I was making sure you’re bound before asking you to reinstall
hollow ivy
sorry to you on mail the request of transfer of the account from the blocked page to the active it came had to come
sorry to you on mail the request of transfer of the account from the blocked page to the active it came had to come
check your mail on the beginning of my request
@sinful yoke
sinful yoke
customer support will get to the email when they get into work, it may be a few days before they get to it (monday-friday only)
sinful yoke
can you try restarting the app?
lucid compass
I am trying to log in with my twitter account. I am using NOX to play on my laptop. I am getting the following error message:
Any suggestions?
sinful yoke
do you have any other bind?
lucid compass
I didn't at the time, but Since I can just log on my phone that was an easy fix. Just made a Yostar account. And that worked. Still weir that was happening
sinful yoke
ah okay awesome!
yeah we do not know how to solve it other than logging in with a different bind
lucid compass
So other people are seeing it to?
sinful yoke
a extremely small amount yes
so far about 5 in the past month and 6 in the past year (in total I mean)
it seems to be more recent now though
lucid compass
Why do I have the feeling its a mix between running it on my laptop, my laptops antivirus and the game
sinful yoke
its something to do with twitter
lucid compass
since its only triggering when trying to load twitter
sinful yoke
the first person who got it said they disconnected their twitter bind and rebound it to the same twitter
tried to login
and it worked
lucid compass
thats just plain weird
rotund dagger
Boss node doesn't spawn 🤔
sinful yoke
restart the app?
brittle yoke
Hi, a question just to make sure if it's just bad luck and nothing else
I rolled 12 baltimore but 0 alabama... is there a chance my account is bugged?
sinful yoke
no chance, its rng being mean
brittle yoke
Ok thx
wild osprey
I apologize, do you know the reason why my colors are inverted in the game? At the first start, everything works fine, but when I restart the game, this happens ... Reinstalling the game did not help.
delicate sequoia
I’m having a problem in the store I was trying to purchase the $20 Box of Gems it left a message saying Insufficient Credit but When I check my Appstore Account with Balance I have the Amount for it
sharp magnet
I will try restarting
steel atlas
R you able to play on same account if you switch from regions
as in im going on vacation from US 2 phillipines
will I still be on EN servers
when I log in
sinful yoke
you may have to use a vpn to login
steel atlas
any recommended free vpns that uses us servers?
sinful yoke
what phone OS do you have?
steel atlas
oh
how convient
i can actually select server regions
welp time to keep both vpns then xd
danke
steel atlas
well my current one i use is x vpn
mainly cuz I can select different security protocols
but it requires moolah for select which servers to connect
sinful yoke
ah, this one is completely free
unless you get the paid one
you suffer no ads though with the paid one iirc
wild osprey
I apologize, do you know the reason why my colors are inverted in the game? At the first start, everything works fine, but when I restart the game, this happens ... Reinstalling the game did not help.
sinful yoke
do you have any color blind or color settings in your nox
wild osprey
No
sinful yoke
can you try a file repair in the ingame settings?
wild osprey
It? Or something different?
steel atlas
thats the repair button
sinful yoke
yes!
wild osprey
It seems like I already tried this ... But, I will try again ...
Nope, it didn’t help.
wild osprey
How can this be done on an emulator?
sinful yoke
well
its nearly impossible
I do not think it will be doable
can you try reinstalling your emulator then?
wild osprey
If I reinstall the emulator, the game is deleted too. When I reinstall it, everything works fine, however, if I exit the game and log in again, the colors change again
steel atlas
try using macros to turn on log mode
sinful yoke
it could be the emulator’s issue
carmine hedge
Oh okay tech issue okay thanks for the info sorry for the wrong room... i still new with this app haha
Guys i need help
spiral fossil
Just ask your question again here. It will take a bit time, but someone experienced will answer
carmine hedge
I forgot my secondary password and i'm already email the al cs yostar twice and still no answer
I need to scrapping my gears and retire some locked characters this is new issue for me and it's so annoying
Sorry for my rip english before
spiral fossil
Btw, Cs need several working days to reply your query
Saturday and Sunday are not working days
solid salmon
Hi so i was recording in the azure lane camera thing and it just says loading...
is it normal to take a while?
or is it broken?
digital sonnet
hey got redirected here to say i reinstalled to game and when i log in with my facebook account this happened
paper hornet
I format my phone and my azur lane data is gone and my facebook bind is not woking
lament hawk
Im on the same boat here as well, hope this one could be fixed asap if can.
digital sonnet
yeah really sucks if we lose our hardwork
lament hawk
Its reassuring if you really had it bound, but in case you don't (hypothetically speaking) i think there's a way to retrieve your data as long as you know your uid, stats, etc that can be presented to claim your account. 
digital sonnet
well thankfully i bound it on my fb cause i have bad memory to very specific things
paper hornet
I bound my fb but it still resets my progress
paper hornet
Im depress now 👌
lament hawk
I once bind it with fb too, but it didnt work. Thankfully i played it for only a month, so its not that heavy for me but still yeah... my time was wasted for grinding the 3-4 foxhell.
I felt the same depression m8 
paper hornet
Mine was almost half a year and i got all the sr in the events
I just got alabama yesterday
lament hawk
digital sonnet
lament hawk
Now thats a lot of time and effort.
paper hornet
digital sonnet
hmm well this is getting hopeless might as well get ready for the disappointment
atleast i just played only for 2-3 weeks
but still it sucks cause i got some great SR waifus
paper hornet
I feel like i got scammed superhard iwanna die
digital sonnet
and the Subs girls hahaha 
lament hawk
@digital sonnet lol, thats quite dissappointing but never give up. There's a whole lot of event impending.
But this time, bind it with twitter or yostar acc.
digital sonnet
thanks li da and I’ll try
vital iron
Hi, I was told to come here for more information about an issue that I have. My problem is, since I started playing (6 days ago) I kept forgetting to update the audio, and when I finally did start the update, at around the halfway point it gave me a message that said "ERROR(CODE:5)" . I've tried closing the app and re downloading the update, but to no avail. Only some characters have their voices for me. Should I reinstall, or is there another way to fix this? Thanks in advance.
paper hornet
Is there a support ticket or something that we can use?
vital iron
There's the Yostar customer service email, but I thought I should try here first
carmine hedge
Having technical issues - installed Azur Lane on a new phone (Xiaomi Redmi Note 7), but the screen where you ordinarily download the files stays black
lament hawk
@digital sonnet had mine fixed just now. I think the trick was delete the game, then install it from the scratch. You should see some 3.4k files to download, then it should work.
I should've done this a little earlier but my internet was acting weird.
digital sonnet
what 3.4k files?
oh i’m doing it right now
now there is hope i’ll do it
my internet is weird for some reason’ maybe because of the weather I’ll tell when it works
lament hawk
Dunno if it differs, but that was mine.
paper hornet
How can i get my azur lane account if my facebook bind wont work?
sinful yoke
why wont it work?
paper hornet
It puts me in the tutorial
sinful yoke
what server is your actual account on?
paper hornet
Uid?
sinful yoke
user ID
paper hornet
Its Jaycel
sinful yoke
thats your username
its a long string of numbers
im guessing you do not have it on you?
sinful yoke
are you logging into the right facebook and all that?
paper hornet
Yes
sinful yoke
logging in at the title screen?
paper hornet
Yes
sinful yoke
can you try logging into all servers just to make sure
paper hornet
Every server is at tutorial
sinful yoke
can you try logging in again?
paper hornet
I just tried
carmine hedge
Hello I wanted to tell you that this description is incorrect submarines do you count towards your progression
I also had one suggestion to make could you also make some of these missions scale to the level of the player. When I first started playing I played during the Victorious event I was unable to clear much
sinful yoke
@paper hornet it sounds like you might have not bound, if you really did can you try logging into another installation?
@carmine hedge for suggestions put them in #game-feedback
carmine hedge
Ok but please fix that description @sinful yoke
sinful yoke
I doesnt say submarines anywhere? im confused
carmine hedge
Submarines count
carmine hedge
Please just remove it
I wasted a lot of oil trying figure this out some one 4chan told me the subs count
carmine hedge
I'm only pointing this out to me this was confusing probably for some players as well
sinful yoke
it is confusing as I said
you can suggest better wording for it
but it will not be removed
carmine hedge
Any expert with install / phone issues? 
sinful yoke
expert? probably not
troubleshooting? possibly
carmine hedge
it's my fault for not reading it correctly but not many people so far I know uses submarines and
regular hardmode it's disabled
Having technical issues - installed Azur Lane on a new phone (Xiaomi Redmi Note 7), but the screen where you ordinarily download the files, the one after the logos, stays black
sinful yoke
is your connection poor?
paper hornet
I got a old pic of my dorm will this help?
sinful yoke
@carmine hedge can you try applying a vpn or switching to data when starting the app?
@paper hornet did you attempt what I said a little earlier?
carmine hedge
I can try the VPN bit but no switching to data for now, SIM card still has to be converted
Any recommended VPN?
sinful yoke
hotspot shield
carmine hedge
@sinful yoke Tried tunnelbear, didn't work
sinful yoke
can you try reinstalling?
carmine hedge
Tried thrice already
wispy dove
Crap, with this kind of problem I am now reluctant to transfer to my new phone.
sinful yoke
I guess does anything happen once you restart your device?
@wispy dove what is the problem?
wispy dove
Well, I have a new phone and I now fear I might end up like the previous guy you just chatted with.
sinful yoke
why not try installing?
carmine hedge
@sinful yoke not really, no
sinful yoke
unfortunately im not really sure what to suggest anymore, the infinite black screen is generally a connection issue
can you try enabling log mode at that screen?
sinful yoke
neat
carmine hedge
anyone stuck in the loading screen?
oh nvm, it took me a couple of resets but it's all good now ^_^
mint maple
somebody from tech here?
median needle
what's wrong?
mint maple
something went wrong with my account binding and all my progress is gone
mint maple
Accidentally in the login screen where u can select servers , there i typed in my twitter account .. and now i have a new account
chrome dock
My friend started playing the game again, he spent months without playing.
He connected to the game again and he is at the Iron Blood event, cant summon ships... does he need to download the game again?
median needle
was your twitter bound to a different account?
mint maple
no i play this game since 2 day's and i builded today some ships , got very lucky and spendes money , then i wanted bind it to my account but i used where you login when you got an account binded already , thats why my progress got lost
median needle
the iron blood event is long over. 
i'd say yes to reinstalling but tell him to bind his account with twitter, FB, or YAS in the settings before he does.
mint maple
Thats what i pulled today , and got some more and all gone for now :(
median needle
nice pulls
did you select a different server when you tried to bind?
chrome dock
He did connect before, and he has all his ships etc.
He didnt try another server because he would loose everything
mint maple
i am trying alteady since 5 hours to slove this problem
When you start the game you have on left side this facebook / twitter
there i pressed on twitter but i had no binded account , i got a new one then where i had to start from new
and i can't get out of this account idk how
i was thinking maybe if i disconnect twitter , the account that i have since i start this game come up again but game don't let me quit the binding of twitter
median needle
ok so first things first.
you don't bind at the title screen, you bind in the settings menu. the title screen is only for logging in.
you can log out in the settings menu and it'll take you back to the title screen.
if you didn't have your account bound to anything you'll have to email support. do you know what your name was and what server you were on? knowing what your UID was will help as well.
mint maple
I know what my name was and what server i did play
I also have numbers (bill) of my buyings ingame
median needle
ok that'll work too.
mint maple
but i do not know the UID did not take a screenshot of that
median needle
that's fine. as long as you have some proof (the receipt for example) that the account was yours you should be fine.
/techsupport
pale pagodaBOT
mint maple
okay i see
median needle
send them an email about this and they'll be able to help. be sure to include the receipt(s) you got from your payment(s) as well.
mint maple
Thank you i will try that
rose hamlet
I can contain it anymore serious Yostar i know you guys dont want some collab ships to be strong but this skill is just stupid having the skill or not is the same, i think there is not any worst skill that this.
outer herald
Well it's NepNep so it's expected
median needle
lol that skill will never be used
this isn't the right channel for that. head over to #game-feedback
vocal trail
Ok I got a question is it a problem if I log in and check my dock and like half my ships are gone? Even if I restart my game the ships don’t return and one time after restart I lost even more of my ships?
median needle
do you have a sort filter on?
median needle
and you're sure you're not scrapping them by accident? or that someone else may be playing your game?
vocal trail
Yep cause they were there when I got off last night then I get on today and gone
And I’m the only one with access to my acc
And what’s really strange is that I restarted and they came back
But this has happened twice
median needle
huh. ok then. send this over to #bug-reports or report it through the belbot. ya that's really weird.
vocal trail
Got it
median needle
he said he got his ships back after a restart so it sounds like a bug.
sinful yoke
this happens
median needle
huh. k well here's their email if you need it.
al.cs@yo-star.com
granite lion
well, if it's not fixed by restarting - it's no desync
sinful yoke
it took a few restarts
anyways im making sure its not in trello or if it is
because this obviously isnt the first time
granite lion
If it's not - it should be reported
sinful yoke
theres only one called "constructed ship disappears" but thats not it so no its not
I wish we had a log for it 
they might just shrug it off
granite lion
mint rain
Hi hi, I reinstalled the game after about 6-4 months away from it and have no longer got access to my account
How does one retrieve it?
median needle
did you bind it to FB, twitter, or YAS? (even though YAS might not have existed back then)
pale pagodaBOT
mint rain
Righto, thanks a ton!
@median needle A bit of an issue, I cannot find the UID as I do not have my account
median needle
the user name and server you were on should be enough but if you have any receipts from purchases that'd also help.
median needle
last i checked it was 1-10 business days. (if i'm wrong kawa pls correct me)
mint rain
Righto
sinful yoke
we'll say 8 max this time
mint rain
Aye aye
sinful yoke
we got no idea anymore 
median needle
lol k.
limpid gull
Exercises end weird, don't show the ships and it locks up, requiring to restart the game to fix. It's happened over wifi and data. I have a picture of the logs just in case, is it just a bad connection or could be an actual bug?
misty crow
Try a file repair in the settings
carmine hedge
Hi, wanna ask. My friend sent an e-mail about game questions to the Yostar Support Team. He asked wether is it correct to directly e-mail them in this form below :
— e-mail —
To : al.cs@yo-star.com
From : [my friend’s e-mail]
—Message Content—
Is this the correct form?
misty crow
yes
misty crow
it should yes
carmine hedge
Alright, thanks
sinful yoke
median needle
no everyone is dead
what do you mean?
hollow ivy
I need someone from those support
sinful yoke
what is the issue?
hollow ivy
I in those support sent a request to the account of the account that was linked to the Facebook page that was blocked and asked if it was possible to do something, for example, to connect to a working account
hollow ivy
Well, you can do something
Mr. Kawaakari, well, can you do something with an account or not
hollow ivy
so what should I do if I sent an email there
misty crow
wait
hollow ivy
I say that I sent the developers an email with such a request
sinful yoke
wait for them to respond to the email
hollow ivy
and how much to wait
misty crow
1-8 working days
hollow ivy
Ок
tepid abyss
vestal tendon
Thats log mode
tepid abyss
While playing, the game screen suddenly became like this, like an debug menu had popped up after I had scrolled up the notification bar
K, I did that, was just informing
misty crow
tepid abyss
frozen spade
My game bugged out and didnt give me the cutscene for clearing d3
When i did clear it
pale pagodaBOT
misty crow
/lockdown
pale pagodaBOT
tech-support got locked down.
dark leaf
/lockdown
pale pagodaBOT
tech-support got locked down.
granite lion
/lockdown
pale pagodaBOT
tech-support lockdown got lifted.
desert marten
/lockdown
pale pagodaBOT
You do not have permission to use this command
light pond
uhhh anyone got the problem where AL keeps popping up the Location thing
it keeps asking me to use something to improve location accuracy
glacial haven
Uhhh... Is there still no solution in this error when using twitter account to log in? "-UndefinedLanguage:new_airi_code_error_other : 100222-"
spring grotto
@light pond Not that I know of
@glacial haven Unfortunately there is not. The only known fix that we have is to do another install and be sure to use a stable connection such as wi-fi if you weren't before
fallow pollen
How can I fix this, I already cleared my data and redownload all update, but whenever I try playing a mission my game display like this and it doesn't continue
spring grotto
What exactly do you mean by "redownloaded all update"?
As in a fresh install or a file repair from the settings menu or something else?
fallow pollen
I clear the cache and data of azur lane
spring grotto
Okay. Try a file repair from the settings menu then. And if that doesn't seem to solve it, please try a fresh install as this seems like a case of corrupted files (and be sure to bind your account first if you do reinstall)
livid panther
Can i get help here for my "First top up reward" Problem?
spring grotto
What exactly is the issue? If we're not able to help here, we can direct towards the people who can for sure
livid panther
Its just today when i First logged in, the "First top up reward" popped up, then i decided to top up later, so i purchased some crystals.
And i didnt got the reward.
Is there some time Limit?
spring grotto
You mean where you get Saratoga and what not? Or do you mean getting double the gems for your first purchase?
livid panther
I got my double gems. So i think its Saratoga, (sorry Bad memory)
spring grotto
Can you check your events page (i believe it's there iirc but it's been a long while) to see if the page for your first top up is still there?
livid panther
Thank you, i got my reward
spring grotto
Okay, good to hear
spring grotto
I'm sorry, but if you're looking for artwork, this isn't the channel for it
especially uncensored artwork
glossy hull
Well which channal would you suggest then?
sinful yoke
you’d most likely be better off asking a general chat like #al-general or #al-art though I suggest reading the pins in al art before posting
glossy hull
Thank bro for the assist
boreal spear
Hi! I have a problem with a purchase and send an e-mail to al.cs@yo-star.com someone knows how much time does it normally take to respond?
sinful yoke
1-8 business days
boreal spear
ty
placid pelican
I have 2-2 3 stars on hard mode but won’t let me do clearing mode, also I know threat is still at medium but no matter how many times I run it still doesn’t go down. Any help?
spring grotto
Click on the "Med" and you'll see more information on your threat level
placid pelican
Thank you sorry for the ignorance!
spring grotto
Oh, no worries at all 
acoustic osprey
Can someone help me please, I did something I shouldn't have a while ago and just realized it
sinful yoke
whats the issue..?
acoustic osprey
When starting the game and still new to it, I clicked Yostar account on the login menu and made an account on my email. confused as to why my account wasnt linking. today I realized clicking it in the main menu makes a new account and not bind. So now I cant bind my account to my email cause its in use