tech-support

[sinful yoke]

contact support

[quartz perch]

I tried

What if they don’t response me at all

[sinful yoke]

they take 1-10 business days

[quartz perch]

Any other methods

[sinful yoke]

they will

account freezing is not something they ignore

[quartz perch]

My last email still got no response

I will come after 10 days

[sinful yoke]

if you’re just asking for retire logs, they will not hand that over

business days please

thats mon-fri

[quartz perch]

Two weeks

[sinful yoke]

[quartz perch]

Taking screenshot

[sinful yoke]

it may be less time now

[quartz perch]

I will contact u afterward

[sinful yoke]

[sweet haven]

So basically, if someone asks you the question i asked you @sinful yoke , you have to say that to see char's files you have to use a pc with a program that reads RW files

Then he'll be able to see the pictures

[sinful yoke]

okay thanks!

[sweet haven]

You're welcome :)

[vivid obsidian]

About frozen account, I send CS mail at friday, but it was said that they not replying at weekends, only reply at weekdays. So, should I reply to my mail at sunday, or just keep waiting for their reply?

[spring grotto]

Just wait for their reply. They still have your initial email in their inbox but haven't been able to respond to it yet

due to the weekend

[terse marten]

Hi! I need help. I reset my cellphone and enter the account, but it does not work. the account is linked to my mail and twitter

[spring grotto]

If you had it bound, then just follow these two steps to log back into it. And be sure to pay close attention to Step 5 regarding the server

<@&460646206851252224> ^

[terse marten]

oh, thanks!

[sinful yoke]

hm

[outer badge]

/mute @prisma quest

[pale pagoda]

yourhomiefalcon#2895 got muted.

[tranquil steppe]

Dan

Ban him

[spring grotto]

Thank ya

[sinful yoke]

[vivid obsidian]

So, patiently wait until they reply..? But, the event for skin and rate up gonna pass.

[lucid narwhal]

It could have happened during n event with really good ships so just be glad it happened now

[misty crow]

Yes wait patiently

[vivid obsidian]

Sigh.. Alright then

[bright adder]

Hey there, so I usually have notifications turned on for when a given sortie ends on my phone, but now when i turn the Mission Complete option off in-game it's still giving me the notification even with notifications turned off for the app in my phone's settings it still goes through 🤔

[spring grotto]

You mean for the auto combat notification?

@bright adder

[bright adder]

yea, does it just naturally do that when Auto-battling? WutFace

I could have sworn there was a way to turn it off

[spring grotto]

Nah. The notification option to turn off the auto battle notification is actually "Auto Combat Alert" and not "Mission complete!". That one is for commissions being finished

[bright adder]

omg I'm dumb I didn't scroll down

ty

[spring grotto]

No problem at all

[jaunty night]

How do I join en server

[misty crow]

[ember coyote]

Excuse me?,is my problem being solve or what? i still have my problem

[misty crow]

download it from your respective app store?

[jaunty night]

Wait so how do I join en azur lane server

[misty crow]

what server?

discord server?

[jaunty night]

The English community server

[misty crow]

<#460651083157602305-456397991847395339-welcome>

check there

[jaunty night]

I joinwd but nothing is showing

How do I go there

[misty crow]

did you read the rules channel there....

[jaunty night]

Yes...

[jaunty night]

O

Ok thank

You

[misty crow]

read properly next time

[ember coyote]

So that's a no?

[misty crow]

we're not even sure what your problem is

[ember coyote]

So... the problem has not being solve yet or even started to look into it? alright.....

[misty crow]

i mean, have you emailed CS?

[ember coyote]

I already told that i cant login to my acc by fb. Even when i use emulater both bluestack and nox still wont work...

@misty crow not yet... No one told me to...

[misty crow]

please email them

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[ember coyote]

I cant remember my uid

[misty crow]

then just send your in game name

[ember coyote]

Aight

[long cairn]

how do you unbind an yostar account?

[spring grotto]

@long cairn Users can't but support staff is able to edit w/ them and possibly unbind. Please contact them via email to inquire about it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[long cairn]

thanks

[wheat marlin]

Hello. I have one problem. I've deleted my twitter account + azur lane client, but my old account still exists. Is it possible to restore it? I have too much cool ships in there. :<

[spring grotto]

So you had it bound to Twitter but the Twitter account no longer exist?

[wheat marlin]

yes

[spring grotto]

Okay. Send an email to support as well regarding your issue. Be sure to include your account information along w/ the fact that the Twitter account it's bound to is no longer usable

Email for support is in the bot message above

[wheat marlin]

thanks

[distant tapir]

help plz not download file

Stops loading at this point

Reinstalled the emulator , and the game is not installed after that

5c4638f2dce1bd2d5ff87d9a7744a2b5(2375/3130)

maybe need the path of the file to change

[spring grotto]

As long as you have enough space on your storage, the file path shouldn't be the problem. Can you perhaps try changing your network or resetting it if possible? And if that doesn't work, can you try a free VPN to see if that solves it?

[distant tapir]

I'll try switching the Internet.If it does not help , then I will try VPN , before such problems were not

[distant tapir]

did not help , VPN downloads update like a snail

I tried to change the path in the emulator , maybe that's the problem

[solid bronze]

I keep getting forcibly logged out when I try to start up the game on my phone, and the prompt says “you have logged in on another device”
The only other device I have logged into is my computer, which is off and closed

Is this a glitch, or has someone logged into my account without my awareness

[sinful yoke]

is your connection stable?

since you keep getting logged out, I imagine something is not stable?

[solid bronze]

My internet is somewhat unstable, would that cause the “another login” message to come up?

[sinful yoke]

it dislodges your activity

and creates two instances on the same device

[distant tapir]

I fixed my problem by the method of complete removal Azur lane

[sleek solar]

Hey I had someone hack my account

[distant tapir]

thank you for help those who helped

[sleek solar]

They got rid of two Houstons and my new Akagi

I have screens of their phone IP

[sinful yoke]

contact customer support since you have proof

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[distant tapir]

There you can block any password deletion

[sinful yoke]

yes and start using 2 factor password

people sometimes have "my friend used my phone and ruined everything"
2 factor is very important for this

[distant tapir]

most likely you will need a screen shot

[sinful yoke]

they will check the logs

if anything, they will ask for what they need

[distant tapir]

yeah

[sleek solar]

I actually just found out what happened to Akagi lmao big Akagi ate her but thanks. If this person logs on past my two-auth idk what I’mma do, except that. Thank you

[distant tapir]

lol

[crude laurel]

Why??

Even with vpn :/

Im at Indonesia
Device J1 Mini
Lolipop 5.1

[sinful yoke]

where are you connecting with the vpn?

[crude laurel]

I dunno :/
there is no country selection in this VPN

[sinful yoke]

are you able to try something like hotspot shield?

I believe you are able to choose country

[crude laurel]

Ok i'll download it

which country should I connect to??

[sinful yoke]

north america should be good

[crude laurel]

OwO it works , thank you XD

[grizzled steeple]

I have problem connecting from Indonesia too. I tried using VPN from Singapore it didn't work. I am connecting from North America now, it works

I wonder if there is something I can do besides it, because I have limit on how many data I can send with my VPN.

[sinful yoke]

what vpn are you using

[grizzled steeple]

I am using tunnelbear

I'll look for other vpn

[sinful yoke]

try hotspot shield

who is your isp by the way?

[grizzled steeple]

Let me check

My republic

[grizzled steeple]

Oh, apparently I can connect thru Singapore.

[carmine hedge]

Restarting should work?

[spring grotto]

I would imagine so

if not, it might be some corrupted files

[carmine hedge]

I just redownloaded

Aaaa

[spring grotto]

Well you could do a file repair from the settings menu and see if that solves it to possibly avoid a FULL reinstall

[outer herald]

Also did you do the L2D update files in-game too?

[carmine hedge]

Ye

[grizzled steeple]

It's about my problem in previous post. I just restarting my wifi router. It works

I hope you will have your problem resolved

@sinful yoke thanks for the help. I forgot to say thank you before. I just restart my wifi router and I can connect without VPN

[rich bolt]

Thank you game, very cool!

[spring grotto]

Just a form of desync. Restarting the game should fix it.

[rich bolt]

Ok

Thank

[carmine hedge]

I've been trying to register for the Iowa event thats coming up

but it keeps telling me my UID is invalid

any thoughts?

[spring grotto]

Are you sure you’re putting the numbers in correctly?

[carmine hedge]

yes

is there a minimum amount of time played to submit?

or maybe min level

[spring grotto]

Shouldn’t be unless I personally missed it on the post. And you putting in the UID and not your in game name, correct? People can get them mixed up at times

[carmine hedge]

yes

270743380

then i get this when i submit it

[spring grotto]

Hm....not too sure perhaps try restarting your browser and clearing the cache? As this is the first someone isn’t able to put in their UID for the event (or at least I’ve heard of)

[carmine hedge]

i can do that real quick

so it gives me this

i press confirm

and it goes to the previous image

[spring grotto]

Oddly enough

It’s pulling your profile with the UID so it’s definitely correct

[carmine hedge]

worst case i just drive over and hope theres an open spot

its only like a 45 min drive

i can pull up AL on my phone to verify

[spring grotto]

Well I’d say email support as perhaps they can offer some insight as to why it’s behaving like that. And be sure to include the screenshots if you do

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[carmine hedge]

oh

and i was rude and sent a DM

welp

[spring grotto]

Well we usually recommended against it but if you’ve already sent one, no harm. But email is recommended for support for now for future reference

[carmine hedge]

sounds good to me

[carmine hedge]

@spring grotto i got a response

i have to wait until tomorrow

thanks for your help as well

[sharp night]

Hallo

[sinful yoke]

[sharp night]

My daily commissions have been not resetting for the past few days

I religiously log out before reset if you're wobdering

[sinful yoke]

it sounds as if you will have to do the daily commissions to clear them

they wont change until finished

[sharp night]

Yeahyeah yeah it is a pain

[sinful yoke]

[sharp night]

I've been doing these 5 hour drill comms before I get to my comms for the past few days

[pallid carbon]

Me too my d’aile commissions havé ben bot reseting

[ember coyote]

How long is it to wait, for them to answer the email back?

[misty crow]

1-10 working days

[wary plinth]

Hi Azur lane, is it possible to get 230 pts for the first reset of exercise?

[misty crow]

@wary plinth known issue

[vivid obsidian]

If we dont get any reply from CS within 10 days, we have to reply our mail again and wait for another 1-10 days..?

[swift badge]

So basically the reset bug happened again?

[wary plinth]

in my server there is 5 people with 200++ pts

[misty crow]

@vivid obsidian @swift badge yes to both

We've already told the devs about the pvp

[swift badge]

It's apparently if you have a client open with 10 attacks from before reset you get 10, happened to me a sec ago

I just didn't fo anything with it

Lol

[vivid obsidian]

So, keep trying until got reply..? Any other better way to contact them?

[misty crow]

No

DM-ing the staff won't help either

They'll just refer you back to email

[vivid obsidian]

I see.. Either become endless loop or get answer

[keen raft]

hello, please help me have a misfortune, I lost my account because of a hard reset, I thought that there was enough binding to google play but after installation everything went again (((I played on the "sandy" server under my nickname Nexty95, collect 44~50%

[misty crow]

So you didn't bind to any of the in game options? FB/Twi/yostar?

[keen raft]

I thought that this role is also performed by Google Play ((

[misty crow]

There's no such thing unfortunately

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

Please email them with whatever information you have about your account

[keen raft]

OK thanks

[ember coyote]

Wait if i cant use UID i use my in-game name right? or my fb name?

[outer herald]

Did you bind your account with your fb on the in-game menu?

[ember coyote]

@outer herald ya?

[ember coyote]

Wait what name shoud i use for email? Fb or in-game name?

[spring grotto]

In game name

[ember coyote]

@spring grotto i use it but thwy send back an email and said that my in-game name did not exist

[spring grotto]

Make sure it's spelled correctly and that you gave them the correct server that you played on. If you need to, you can log into the server you played on w/ a test account and search for your name to verify the spelling

[tender saddle]

how to retrieve old twitter acc?

old account binded to twitter

[spring grotto]

If you had it bound to Twitter, then just follow these two steps. And be sure to pay close attention to Step 5 regarding the server

[tender saddle]

thanks

[rancid lance]

How do I send an email to support? Is it through gmail?

[misty crow]

Any email will do

[spring grotto]

You can send it through almost any email provider

Gmail is one of them though

[olive garden]

The infinite loading U-101 screen is back, for me. Cybershark007, Server: Auvora

[spring grotto]

Hm...can you try restarting your device and possibly your network as well? And if you have a different network you can try, please try it

[carmine hedge]

Um, I have a problem

[sinful yoke]

yes?

[carmine hedge]

I built a ship earlier today

12:00 construction time, I was impatient and used a quickfinisher

the slow internet i was on lagged for a moment, amd then it finished

I clicked "complete" and it prompted an error message. I don't remember what it was, but I'm pretty sure it had the number "4" somewhere in the middle

Confused, I closed the build tab and reponed it

The ship had just disappeared

[sinful yoke]

restart the game, check your dock and sort by Time Joined

[carmine hedge]

Not in my dock earlier (i had to go) but i'll try again

Nope

WAIT

oh ok i see it

IT WAS U101

[sinful yoke]

[carmine hedge]

THANK YOU SO MUCH I HAVE NO IDEA WHAT CHANGED BUT IT APPEARED

[sinful yoke]

probably a game restart?

no problem though

[dusky kite]

So I gotta quick question here.

Was wondering about the sudden event (or at least it was in my case) that just popped up after clearing some data off the app. The events include the manga one, limited skin for javelin and the build rates up for certain ships event (idk how to specify the words completely but still). So for the main question, does the event just pop up at a certain level or was it my app being wonky-donkey cuz the two events end today (23th) and it only just popped up now for me. Thanks in advance.

[spring grotto]

That definitely sounds like something was being weird w/ your particular download as the events (both Javelin's skin and the subs) have been going on since July 11th

[sinful yoke]

its the 22nd today

[dusky kite]

Exactly. The first time I downloaded the update, it had two separate parts due to internet malfunction.

The second one, I had to re-download because I kept getting stuck at the small "loading" screen whenever I click the battle button. There was no interruption (thankfully) and when I logged-in, the event was all there.

I've just been a new user for about 2 days now. So forgive for asking these things. And yes, it is 22nd to some but I am at SE Asia. So it's just the first 3hrs of 23rd right now for me.

[ruby jacinth]

I have an issue/question. Is it possible for the staff to forcefully unbind an account in the game? I mistakenly unbounded and rebinded my facebook to another account and i can't unbind it anymore. Is there any way it can unbinded by force from that second account? (I had a bad day and didn't notice that i was on the wrong server when playing on my new phone, so i panicked and it got worse from there)

[cobalt snow]

the last bind on an account can't be unbound, bind the wrong account to another bind method to be able to unbind the FB bind.

[ruby jacinth]

You're correct, thank you for the information. saved me alot of stress.

You have my gratitude.

[loud fractal]

Where do i go to ask a question about the offline event at the USS Iowa?

[sinful yoke]

there really isnt anywhere to ask, though I thinking asking here is fine
we all have surface knowledge

[loud fractal]

Okay. So, i inputted my email and UID into the spaces, checked the box and pressed submit, and it says submitted, but it also says please enter correct email. So i was just wondering if thats supposed to happen.

[sinful yoke]

its a warning

because everyone knows there are people who wont double check their email

or information

and when they try to get contacted, they wont be able to

[loud fractal]

Ah, okay. I didnt know what that was supposed to be, so i ended up submitting multiple times.

[sinful yoke]

[hybrid sorrel]

hello, can I contact anyone on discord for a billing issue?

[sinful yoke]

no but you can contact azur lane's customer support email

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

make sure to include a receipt if its for not receiving items

[hybrid sorrel]

alright! ty for te reply

[lucid narwhal]

Is there a way to see my uid if my accounts frozen?

[sinful yoke]

not unless you saved it previously

[hallow flame]

Hi there. Is this where I can find someone to assist regarding issues such as being billed for gem purchases on the apple store but not receiving the gems?

[sinful yoke]

read up

[plucky frost]

Why the is the word "pass" a blocked word

[outer herald]

Drop the p and you'll know why

The censor is a bit over the top especially when some swear words are kind of used in normal words and all

[gritty tide]

I tried to open a tech box and my game won't load.

Oh nevermind.

I just restarted the game.

[sacred palm]

So I switched to mobile, and the problem with the control system being stuck to one side is still there. However, this time it won't budge at all until the mission is over (going back to the chapter screen).

[carmine hedge]

How to recover old account? My friends account is gone

He sure that his account is binded to facebook but no luck

[median needle]

tell him to make sure he's choosing the correct server. the game defaults to the newest one upon install.

[carmine hedge]

He did it

but it's the same

[covert juniper]

Is it possible to download AL into the SD card?

[median needle]

what kind of error message is he getting, if any?

[covert juniper]

Apparently a huge amount of my storage space is taken up by nothing

[spring grotto]

You can try downloading onto a SD, but no one has been able to make it run properly for all time. It'll usually break after some random amount of time and you'll get an error code when trying to load the game.

[covert juniper]

Hmm, I see

I still wonder what's taking up my remaining 5 GBs of space though

Is it the phone's OS or something?

[spring grotto]

Could be some type of system files, ye

But can't say for sure

[carmine hedge]

@covert juniper I did it on my old rooted phone

[covert juniper]

I see

I feel like I've been tricked into thinking that this phone has a lot of storage

[carmine hedge]

@median needle I'll ask him

[covert juniper]

Welp, I guess I'll stick to Nox then

though it takes a long time to set up

[river pier]

Who do I talk to if I bought a sack of gems ($10) from the apple store yesterday and I haven’t received them however I have been billed and have proof of purchase

[spring grotto]

Email support and let them know of your issue. And please include your account information along w/ the proof of purchase

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[river pier]

Ok thank you!

[primal thorn]

What should I do if I can’t unbind my Twitter (I bound the wrong one) and keep getting an error every time I try to unbind it. On top of that I had 2 codes from ax initial and deluxe, and I only received the initial

[spring grotto]

For the binding: if it's your only bind on the account, you won't be able to unbind it. You could put another bind on the account (like FB or Yostar) and you'll be able to unbind at that point. For the codes: you can DM your UID and the code you didn't receive to Enderhazard#5939 to be sent off to support or you can email support that information

[primal thorn]

I have yostar bound as well as the Twitter, shouldn’t it let me unbind?

[spring grotto]

You have Yostar as well? Perhaps try restarting the game/device. And just to check, the error code you're getting is something along the lines of 100213?

[primal thorn]

I figured the binding out thanks for your help

[loud fractal]

Is there a way to delete your account on a server after binding? Or is it stuck there once you binded?

[misty crow]

there is no way to delete an account

you can unbind it yes

[loud fractal]

Even if theres only one bind?

[misty crow]

then you can't

you'd have to bind to an extra account

[loud fractal]

I see

Okie

Thanks

[dark furnace]

Are you seriously? She was not even in AzurLane EN. Sounds like a joke: We will remove the ship, which did not even add

[cobalt snow]

that was a mistake, and has been noted already

[dark furnace]

I hope Yuubari will appear on en. After all.

[carmine hedge]

server error 100404

cannot log in

nvm rebooting app fixed it

[long cairn]

its a refund from gems i purchased, what should i do?

[sinful yoke]

do you still have the gems?

[long cairn]

spended

[sinful yoke]

you spent the gems?

[long cairn]

yeah i just recived this out the blue

[sinful yoke]

contact customer support
though tell them you did not issue the refund

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[long cairn]

ok

should i include the whole mail of the refund?

i mean screenshot

[spring grotto]

It can't hurt to include it in case they would like to have it

[long cairn]

thanks

[wraith oasis]

Are you serious with this RNG?

[sinful yoke]

[wraith oasis]

How much money I need to add to get this f*** submarine?

[spring grotto]

Unfortunately that's just RNG for you. It can cruel and ruthless at times or it can be really kind.

[wraith oasis]

@ImAToasterStrudel#8030 not it's not. Mathematically speaking my chance to get this sub right now about 80%

[sinful yoke]

[spring grotto]

Odd that the tag didn't work But it is actually, sorry to say. RNG is just being really bad for you.

[fair zealot]

Not really something i need support with, but thought I'd let someone know so I'm posting it here, my bad if this is the wrong place to do it.
This happened just now, restart fixed it as usual:
https://youtu.be/tLR4y0-KlDw

[sinful yoke]

if you think you experience a bug, best place would to post it in #bug-reports

though this seems to be a one time thing

[fair zealot]

yeah this is the first time its occured

i checked known bugs but didnt see any mention of it

also i completely missed the #bug-reports cus i had the text channel group minimized

i can move the post there if necessary

[sinful yoke]

thats fine, same people who circle this channel circle bug reports too

if a feedback assistant has seen it then its okay no need to move it (unless we ask)

but this isnt really reportable

if you get it again, bring it up

[fair zealot]

alrighty

[river pier]

hey I was doing some recording for my college club and I found a weird glitch from an AI yukikaze in game
https://youtu.be/_SGTZKkWDRI

her head remains stationary but her body spins 2-3 times

right as nagato launches her artillery

[spring grotto]

It's a known bug where enemy ships will flip out after a salvo firing but it's a bit random and only on certain enemies. But it's the first time I've seen a body sprite do it, usually it's just their rigging

[river pier]

oof

[regal wigeon]

can somebody help me why the game keeps crashing my phone is good there is no way its from it

[spring grotto]

What kind of device are you using?

[regal wigeon]

its a ipad

sorry i meant ipad not iphone

[sinful yoke]

what version ipad?

[regal wigeon]

its ipad 4 its 2 GB ram

[spring grotto]

Hm...you could try a file repair or a reinstall w/ a bound account to see if it's perhaps just corrupted files causing it.

[regal wigeon]

how do i do it?

how can i do the file repair

to see whats causing the crash

[sinful yoke]

go to settings

[river pier]

@spring grotto idk who fixed my gems on my account but thank you very much for your help 👍

[spring grotto]

Oh, no problem at all Support more than likely reviewed the email and got it manually fixed for ya. I'd imagine they'll send a confirmation email after a bit as well just to inform you

[cursive heart]

I have another transaction failure please help

I got charged but didnt get the receipt or the gems

[verbal flare]

Hi, I wanted to ask about something. So, a friend of mine come to visit, he borrowed my phone while I was having a lunch to play Azur Lane, when I came back, I found out that he chat something that may misunderstand some people in the public chat. So, my question is :

1. Can I get punished for that one ( since it’s my account ) ?
2. Is it fine if someone that I know used my Azur Lane account ( not trading for commercial use / earning money, just switch playing. Example : he came to my house and play next to me, and switch ) ?

Note : I didn’t give my friend the account

[spice gyro]

alright so what do i do when my account was connected to a twitter account that has been banned

[misty crow]

@cursive heart please contact cs

@spice gyro please contact cs to get them to unbind it for you

@verbal flare

1. Yes you can
2. It is fine

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spice gyro]

so its gone then

?

[misty crow]

no?

get them to unbind the twitter for you

[spice gyro]

support disconnected my account so now theres no way to log in

[misty crow]

wait wait

[verbal flare]

@misty crow
About the first one, what’s the max punishment? ( banned? )

[misty crow]

so you're trying to log into an account but your bind is a twitter account that's banned

[spice gyro]

the game bugged out on my phone and got stuck into an endless loading loop

[misty crow]

?

that's an entirely different issue

[spice gyro]

so i reinstalled
and then i found out my twitter was banned

[misty crow]

@verbal flare chat mute

[spice gyro]

and twitter doesnt allow you to login with a banned account
i explained this in detail to tech support via email

[misty crow]

it would appear to me they misunderstood

but frankly

if you didn't change your device

there should be no issue

[verbal flare]

@misty crow Ahh I see, I will keep that in mind. But am I safe if it happens only this time ( once, and not repeatable ) ?

[misty crow]

yes

[spice gyro]

but there is an issue
because i cant log in?

i had to reinstall the game

[misty crow]

as in

you should be able to log in fine

[spice gyro]

how come

[misty crow]

cos your phone still retains the data

[spice gyro]

even after delete?

[verbal flare]

@misty crow
Okay, I understand right now, and thanks for the answers.

[misty crow]

yes

[spice gyro]

didnt work 🤔

atleast when i tried

[misty crow]

check all servers

if that doesn't work

send a follow up email

[spice gyro]

do accounts get deleted after inactivity for a prolonged period of time?

[misty crow]

no

[spice gyro]

good

i dont have access to the phone i was logged in on right now
but ill try to get this as soon as possible
thanks for the help

[paper wasp]

Huft
It takes about 14 days..
Thanks Yostar

[misty crow]

that is 10 working days...

and the expected wait time is 1-10 working days

[paper wasp]

Hehe.. i cant handle myself,

[shadow kayak]

Uhhh... tried downloading both on and off WiFi using cellular no luck

[craggy radish]

Yeah, same here.

[umbral pawn]

Ive got the same problem

[craggy radish]

Came to post that

https://i.gyazo.com/2c1b65d0e81b766219cc5be4a34fd777.png

[real marsh]

Same to me

[upper rain]

I thought i was alone on this

[teal wharf]

Why are you guys trying to download

Seriously

Pre-download hasn't been announced lol

Close your games

[shadow kayak]

We all wanna play and grind while I'm still stuck trying to grind lulu

[teal wharf]

You got another 4 hours at least

[upper rain]

Just doing the morning routine

[dusk flower]

Maintenance = Time to fix your life and make it right

[upper rain]

AL didn't opened, i gave up and played something else

[leaden pollen]

me as well

[craggy radish]

Honestly, had no idea it was even maintenance, my bad.

[teal wharf]

Why do i bother

XD

Pre-d will probably be like 2 hours but at this point i won't be suprised if they stop doing that altogether lol

[leaden pollen]

kk

[dusky fossil]

@teal wharf well , i dont know today was maint ...

open AL for first time 2day and it have download file , what we supposed to do then ?! ...

there you have it ..

[teal wharf]

#game-news is a thing

[real marsh]

Thanks for the info anyway @teal wharf

[somber aurora]

Free gems

[leaden pollen]

Apologems*

[teal wharf]

@ocean shard Try contacting them

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[teal wharf]

Give your ign, device, they'll probably ask some details on the account

they MIGHT be able to do something

[somber aurora]

They'll probably fix this

[teal wharf]

dont't be 100% tho

[ocean shard]

So am I in trouble?

[teal wharf]

No that's just the update.

Is that the only reason you think you lost the account

?

[verbal flare]

@ocean shard I believe it’s the maintenance, I’m not a staff, but that kind of error is common during maintenance in other games

[ocean shard]

Well no, but if I can’t get into game, I can’t very well give my UID info to yostar

It’s a first for me, so I’m a bit worried

[teal wharf]

Wait till they announce end of maint in #game-news

And everything will be normal

Don't uninstall your game

[ocean shard]

Yeah you can be sure I won’t

[teal wharf]

when when you log in, plis bind your account

[ocean shard]

I will, I will

[teal wharf]

[fluid pulsar]

i think most have this maintenance preload error atm (or ios maybe dunno) same here

[ocean shard]

Mfw

[unkempt granite]

Halo

Halp

[teal wharf]

?

[native aurora]

I can’t play the game

As soon im clicking start, the game crashes

Im using an iPhone 6S

[teal wharf]

Wait until maintenance is finished

[teal wharf]

Ok nvm main ended over 2 hours early

[normal laurel]

Anyone else getting this ?? Since the update

[crude citrus]

Yeah I’m stuck too, I’ll just wait and see what they say

[vast lantern]

yes

[wintry monolith]

I'm getting that too

[carmine hedge]

yup

[pliant bridge]

^ having the same issue

iOS here

[urban lava]

Same issue here

[barren sentinel]

Can’t be an update without some kind of goof

[normal laurel]

I guess a file is not properly downloading,

[wintry monolith]

iOS as well

[carmine hedge]

same issue

[normal laurel]

Its an ios issue than,

[granite lion]

@lilac garnet

[pliant bridge]

Might be a OS related issue

[worldly fern]

yep same

[carmine hedge]

@lilac garnet

help pl0x

[undone bridge]

Same

[spring grotto]

@carmine hedge you dont need to ping

[urban lava]

iOS too

[spring grotto]

Admjns

[carmine hedge]

to late

[manic notch]

Excuse me what the fuck

[tulip barn]

damn so ios only

[carmine hedge]

I got my account linked

[manic notch]

Me iOS

[carmine hedge]

weeew

[normal laurel]

Late to the party bois

[lilac garnet]

could you send me a log？

[undone bridge]

Time to use an emulator

[carmine hedge]

How do i aquire

[worldly fern]

all of us?

[supple cradle]

It doesn’t let me update but I know I have enough space on my phone

[tulip barn]

we can get a log?

[supple cradle]

Ehhhhhh

[unkempt granite]

Same

[mental girder]

Lel

Fun times

[tulip barn]

i thought the picture is it

[supple cradle]

Yeah that’s what mine says

[plain comet]

ios boiz

[urban lava]

Can’t get log on the error message

[carmine hedge]

Always remember boisd

[granite lion]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[carmine hedge]

Don't deinstall

[plain comet]

same trouble

[urban lava]

Tried, doesn’t show

[supple cradle]

I mean I thought I had the latest iOS I have the iPhone XR

[granite lion]

please see how to activate a log mode

[lilac garnet]

@mental girder could you open the log?

[granite lion]

in a video above

[normal laurel]

Iphone 8 latest ios,

[neat falcon]

Love it when ios gets cucked

[manic notch]

Shush

[deft atlas]

Is this an ios only issue?

[urban lava]

There ya go

[mental girder]

@lilac garnet Nope

[proper olive]

same

[carmine hedge]

Getting the same error

[hexed briar]

ye game still dosent work on IOS

[proper olive]

can't update

[deft atlas]

[lilac garnet]

okay

[proper olive]

[teal badger]

Oof

[fresh reef]

Hi welcome to post the same picture channel

[normal laurel]

Ikr 😂😂😂

[fresh reef]

Welcome

Post the same picture channel is in business

[teal wharf]

Lockdown inc

[carmine hedge]

iOS compensation when?

[mental girder]

Mmm spicy

[fresh reef]

10 dorm coins

[supple cradle]

The log thing isn’t working for me I did what the video did

[teal wharf]

i think the other 20 people have that covered

[manic notch]

(I can't open up log and now I look like a fool)

[supple cradle]

Ugh we better get compensated for this because a bunch of other people are able to play now

[urban lava]

Huh, my log file and Roon’s log files are different

[spring grotto]

Needless chatter isn't needed here. Log mode has been acquired and the staff is aware

So please be patient while the issue is fixed

[fresh reef]

Tks 👌🏻

[wild chasm]

failed tp update file

[barren sentinel]

[carmine hedge]

[wild chasm]

[manic notch]

Finally

[turbid inlet]

Then what @manic notch

[wild chasm]

lol

[manic notch]

I dunno

[carmine hedge]

lmao

[spring grotto]

Staffs already got the log mode screenshots

[manic notch]

The staff said show log

[zenith bear]

finally managed to get the log lmao

[manic notch]

I didn't notice the other thumb...

[plain comet]

oh so stuff want my log mode too, momento pls

[tawny grove]

Final update erred out

[lilac garnet]

try again

[grim gate]

it works for me now :'o

[whole bolt]

fixed

[carmine hedge]

on it

[turbid inlet]

Woowooo

[carmine hedge]

There we go

[turbid inlet]

Nice thank you

[carmine hedge]

Fixed for me

[urban lava]

Works now

[carmine hedge]

thakn U!

[glossy lantern]

Thanks

[urban lava]

Nice, thanks Aki

[pastel mist]

Working now.

[wild chasm]

wow

[manic notch]

Arigatou

[plain comet]

thanks, but

[wild chasm]

oof

[carmine hedge]

iOS compensation

[wild chasm]

[wet holly]

What can cause insta crash in AL during login screen?

[spring grotto]

It really depends. It could be a couple of things. Can you try restarting your device firstly?

[wet holly]

Any other ideas?

[spring grotto]

Besides that, it could be corrupted files from the update. And for that, you could do file deletion if you don't have your account bound(which is detailed in the pinned Google Doc) or a full reinstall if you have your account bound

[wet holly]

Gonna tell my friend that

[iron venture]

I can't use Twitter to authenticate again, saying my account is suspended? Same thing happened before the UI update but can't remember how to fix it, any ideas?

[spring grotto]

The old workaround for that is to download the Twitter app, log in w/ the Twitter app up to the point that it says that your account is suspended, then try using Twitter on AL again while the Twitter app is still open in the background

[iron venture]

Will give it a go, cheers

All good, thanks!

[spring grotto]

If you need to, you can attempt to disconnect the Twitter account w/ the same method so you can attach a new one. Or you could use this method. Whichever you prefer

[woeful flower]

I started this game some time ago and decided to take a break. Now i come back and my account information is gone i had it binded to my twitter and facebook. What do i do now?

[spring grotto]

If you had it bound, you just need to follow these two steps then. And be sure to pay close attention to Step 5 regarding the server

[woeful flower]

after bounding it to my same twitter i tried every server and none had my old account

where do i give the information i last remember for my old account and new for them to be force bound?

[spring grotto]

Do you happen to have your UID?

[woeful flower]

only the new accounts one

not the old

[sinful yoke]

did you try with facebook as well

[woeful flower]

yes

[carmine hedge]

I brought 10 dock ticket

[woeful flower]

all i remember is my ingame name, server was default to washington and roughly a lvl

[carmine hedge]

Game took the gems but didnt gimme the dock

[sinful yoke]

have you tried restarting the app?

[carmine hedge]

It showed i didnt have connection and then an error

[sinful yoke]

@woeful flower do you have another device to try logging on?

[carmine hedge]

No i didnt lemme try

[sinful yoke]

because 99% chance customer support will turn you around

because the account is bound

[carmine hedge]

Also no i got no other devices

[sinful yoke]

not asking you, I pinged astral

[woeful flower]

No im using the same phone i used for my old account

[sinful yoke]

you’re using the same accounts? dont have multiple twitters/facebooks per chance?

[carmine hedge]

Got my docks
Thank

[woeful flower]

I do but im not connected on any of them on my device only the ones that shouldve been bound to my old one, havent changed anything since

[sinful yoke]

it could be possible you may have accidentally bound it to one of those
can you try checking your apps and permissions on the social media?

[woeful flower]

ill try my second facebook cuz its the only other account

its not on it

[sinful yoke]

strange, you’ve logged into all servers right?

[woeful flower]

yes

[sinful yoke]

and they all prompt a tutorial

[woeful flower]

yes

[sinful yoke]

contact customer support and make it very clear that there is no data on the bind (theyre going to check your account with the info you give them and go “its bound, try logging in”)

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

info above

[woeful flower]

approximately how long could it take?

for them to respond

[sinful yoke]

around 1-8 business days

[woeful flower]

ok

ty for the help

[sinful yoke]

[livid current]

Boys i think we have a bug in game before update i had 16 cubes and after update i have 0.......

No ofense i don't want any compensation...... but check where is the error... thx

[spring grotto]

Never heard of cubes disappearing like that. Are you sure you didn't spend them? And also be sure to try restarting your game as well.

[livid current]

Nope, i did restart, i'm sure.... cuz i was saving for centaur

And no one else had acces to my phone.... thats why i said i dont want any compensation...... to be trusted and so you ppl know to search for the error

If helps im on sandy server....

[spring grotto]

Well contact support via email w/ your account information if you truly didn't spend them. Perhaps they can look into it if it actually was due to an internal error

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[livid current]

Too much work to do, i noticed here so maybe someone from staff see this(as casual player i want help improve game)... like i said i don't want any compensation, if they are interested they see this

[spring grotto]

Well staff doesn't naturally check this channel

[misty crow]

they won't unless there's a mass report of major issues such as servers being down

[wraith oasis]

Any moderation for game chat?

[sinful yoke]

if there was, it would not be for other languages

[wraith oasis]

It's like Russian raid to spam it.

[sinful yoke]

we have a filter for a reason but also depend on player reports

I guess they didnt think about other languages

[wraith oasis]

I tried to report them cause it's going out of control.

[distant silo]

So the recent update utterly broke/reset all of my ship girls name changes.

And one of them was oath'd less then a month ago.

[misty crow]

check your settings

[distant silo]

That fixed it. Thanks.

Ya update reset the "Custom Ship Name" setting to be disabled. Is this a norm moving forward?

Appreciate the help Ender

[misty crow]

it's weird

it's known to reset on after updates

however it's not consistent on when and who it happens to

[carmine hedge]

10/10 for a bug in attempts, gotta love the updates that have issues

Nice job

[sinful yoke]

known bug

[carmine hedge]

Nice job, on a new update that has issues

10/10

[sinful yoke]

here is not the place to complain

[carmine hedge]

No, I'm saying this is pathetic

[uncut hatch]

Need help brought gems but they haven’t been added to my account

[spring grotto]

Please email support w/ your account information along w/ the receipt of the purchase and they'll manually get it fixed for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[uncut hatch]

I did wait for response

[flint bane]

Im having problem opening the game when using wifi for my IOS device

It just load and loads and never opens. I need to close the game and open it again and again like 10 or more times before i can connect

Is this a known issue? Btw no errors appear

[spring grotto]

More than likely client side if it's just Wi-Fi. What region are you located in as well?

[flint bane]

Asia, specifically philippines

I dont have this issue when im using mobile data but as you know i dont have mobile data all the time

[spring grotto]

Gotcha. It might be coming from ISP or server side and as we haven't had many people come in w/ server issues, it might on client side. Can you try restarting your device and as well as your network if possible? If those don't work though, can you perhaps try a free VPN to see if that clears it up?

[flint bane]

Lemme try that real quick

[carmine hedge]

Hey I’m getting this notification a lot, should I be concerned?

Eh, ping me when someone sees

[flint bane]

Alright so i tried to restart both my phone and my internet and still the same

Alright so vpn seems to do the trick

I wonder why...

[fossil crow]

what do i do when my game crashes at the start screen

[spring grotto]

You could try restarting your device once or twice to see if that helps. If it doesn't though, the other option would be to do file deletion (if you don't have your account bound) or possibly a full reinstall(if you do have your account bound)

[fossil crow]

i reinstalled it did not work restated my i phone did not work

[spring grotto]

A reinstall didn't help? What kind of device are you using?

[fossil crow]

iphone xr

it was working until this update

[spring grotto]

Hm...I'm personally not too sure then. It ideally should be fine device-wise. And you reinstalled. If possible, you could try recording the crashing happening w/ log mode open and send it to support via email and see if they can offer any insight. This is the first we've heard of it crashing for XRs and not being solved by a reinstall as a last resort

[teal badger]

My game uninstalled by itself uhhh so that’s a tad weird

[sinful yoke]

that is strange.. do you have offloading enabled per chance

[teal badger]

Nope

[sinful yoke]

are you able to reinstall or does it act like it still exists?

[heady gate]

I've lost my data

[sinful yoke]

what happened?

[heady gate]

Or rather I stopped playing when the game nuked the data

[sinful yoke]

accounts are never removed unless permanently banned

[heady gate]

Ok so how do i sign in properly

I've tried Facebook but it hasn't loaded my data

And my account name is still unavailable meaning my account ain't dead right?

[sinful yoke]

https://i.imgur.com/roy6tih.jpg steps 4-5 are how to login

yes

[heady gate]

Thanks, Will try. one sec

[opal pumice]

How can I fix my miserable life

Is there like any way I can get this one point

[misty crow]

unfortunately no

[heady gate]

It didn't work it just bound my facebook and twitter to the throwaway account I made

Is there like a email recovery process or something I can try?

[opal pumice]

Oh just came back to game day late guess I'll have to give up on this one and just fill my sadness with arts

[misty crow]

Is there like a email recovery process or something I can try?```

what? did you not follow the steps listed?

[heady gate]

I think i might have a fix one sec

[untold meteor]

i purchased gems and didnt get any what should i do

[sinful yoke]

please email customer support! make sure to include your user info and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[heady gate]

Nope. Neither Facebook nor twitter login worked for me. Unsure as what to doniw

[untold meteor]

ive tried contacting support through the game and havent gotten any responses

[sinful yoke]

they make take up to 1-8 business days to respond

@heady gate it seems likely the account was never bound, do you have your uid by chance?

[untold meteor]

ok ty

[heady gate]

@sinful yoke I do but its at home on a screenshot in my pc I think so I'll grab it in bout half an hour

[sinful yoke]

@heady gate thats fine! props to actually having it

[heady gate]

I hope I have it still. I do have a transaction too from a while ago which might help?

[sinful yoke]

I heard transactions in the past dont actually do anything, but you can get it out for now if you want
I just need to bind check with your uid

[heady gate]

Yeah I'll have to grab it once I'm home hopefully it's still in there somewhere

@sinful yoke omg I checked twitter to try see if it was still linked, then logged back in to azur just to temp fate and i think it might've loaded my data

Oof

[sinful yoke]

[heady gate]

Thanks for the help tho sorry I'm a cabbage

[carmine hedge]

Can someone help? My friend gets to the main login menu of the game and whenever he presses start the game crashes, any idea why?

He's on an ipad with over 160 gb free ^

[cobalt snow]

Has he tried a reinstall yet (if bound)?

[carmine hedge]

yeah

Anything else he can do?

[cobalt snow]

If he was bound, can he try connecting to an alt device?

[carmine hedge]

He just started, and he can't use an alt device

[cobalt snow]

oh, but if he reinstalled without binding, that's a separate issue in of itself...

[carmine hedge]

He never played before so he didnt lose any data

[cobalt snow]

oh, just on starting the game up. assuming the install didn't have issues due to connection issues both times (I'd recommend a complete reinstall on an alt connection/vpn to check, maybe) there's a dev mode thing that might work, let me check.

Try turning dev mode on and off. https://cdn.discordapp.com/attachments/488684387932700672/556235295184519179/image0.jpg

If this doesn't work this may be another issue that's been longstanding, while you can try contacting support for a solution, I'd try and see if this persists on something like an emulator.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[uncut hatch]

I’ve emailed you about missing gem and I have not got a response yet, how long do I wait till I resend it ?

[cobalt snow]

yostar takes 1-10 business days (so no weekends) for a email response, usually, if it's already been that, reply to your previous email so that they can see it again.

[hidden cedar]

can someone help , already reinstalling, clear data, clear cache

this happen after ytd MT

[spring grotto]

It's due to not being able to connect to the servers correctly to verify your version information. Can you try restarting your device, then changing your network connection if possible, or possibly even restarting your network

[hidden cedar]

ahhh, i will try

help still error @spring grotto im playing in emulator btw

[spring grotto]

You tried all those possible solutions? If so, try downloading a free VPN from the Play Store to see if that allows the connection to go through properly

[hidden cedar]

oh need vpn from ps, i think vpn from windows, thanks sir @spring grotto

[idle oak]

Hey bro @spring grotto

When i open game i play few minutes and then it restart

I deleted ít and downloaded but it still restarted lol

My phone is Xiaomi note 7

Yesterday ít still good but today hmm

[spring grotto]

Well Xiaomi devices can have issues at time w/ crashing. Unfortunately it's hard to tell specifically WHY it's caused on those particular devices. Can you perhaps try turning dev mode on and then off? Just to see if that helps

[hidden cedar]

so how to play al without vpn?

[spring grotto]

Once you have logged in, you could try turning the VPN off to see if the game will keep you connected. But besides that, you could perhaps try contacting your ISP to perhaps see if it's some issue coming from their end. Just to help narrow down where the issue is coming from.

[hidden cedar]

thanks men

[ionic mica]

hello! sorry if this is the wrong chat:
Is it possible to ask for assistance to unbind my email that i used to make a yostar account?
I stupidly made a new account when i wanted to bind it to my already existing account

[median needle]

sadly you can't unbind your email rn. hopefully they'll let you unbind it later on though.
you'll have to use a different email for now or just wait until you can get it unbound.

[ionic mica]

oh that sucks.. like they dont offer the help to unbind?

[median needle]

nope. not now they don't. i can only guess it's due to security reasons.

[sinful yoke]

I believe they can remove emails by force

I dont remember, but someone came back with something along the lines of being able to bind a new email to it

[ionic mica]

oh okay. So i just email them at their support email?

[median needle]

you can try but no guarantees.

[ionic mica]

will give it a shot. thanks~

[crude radish]

Having an error. Keep getting a user agreement message when I start the app. Click accept. Go to tap to start game and the app crashes.

Ok so the user agreement went away just not but the game still refuses to open. Still crashes when I try to actually start

[ancient prism]

So a few hours ago I cleared some space on my phone by deleting some download files and now I get a black screen whenever I load up the game. I'm guessing I've deleted a file that the game uses. Do I have to uninstall and reinstall the full app from Google Play Store or is there another way to fix this?

[sinful yoke]

hmmm

@ancient prism can you try resetting your wifi router? its usually a connection error
did you delete anything azur lane related?

[ancient prism]

I'm not sure, it's entirely possible I did and didn't realise

[crude radish]

Nvm, solved the technical issue myself. All is in working order now.

[sinful yoke]

how did you do so?

person I asked is afk, so I could not give immediate help

[midnight canopy]

Visual bug: Missing textures, and an extra Fleet that you cannot switch into

[sinful yoke]

@midnight canopy have you tried restarting the app?

[midnight canopy]

I just switched out of the combat map, and the bug seemed to fix itself there.

@sinful yoke

[sinful yoke]

[distant silo]

So when in a battle with the current event I cannot back out and take on dailies or anything else because the event totally takes over the "Battle" mode. Backing out of it just takes you to the maps over view then pressing it again simply tails you to the main menu.

During other events you could still back out of the event map and take on dailies and so on. This event prohibits you from doing so from what I am experiencing.

I can see the options for the other modes for a split second before it forces me into the current active map node. So the buttons are still there the game is just preventing me from accessing them. Even when attempting to back out of said event map node.

[stable pivot]

My Game wont Start when i try to, it just instantly closes itself again and my phone Tells me that "Azur Lane stopped". Allready tried restarting multiple times. Is there anything i can do besides uninstall/reinstall?

[elder vessel]

I rarely get notifications when i am not actively playing the game.

I only get notifications if A: I am currently playing the game
or B: when i open the game i get all delayed notifications at once
But of course notifications should not appear while playing but should appear while not playing to know when something is ready.

Reinstalling does not fix it!

[modest knot]

my game not opening and crashing again and again when i press to start game , tried reinstalling and still the same

[spring grotto]

@elder vessel Not too sure. There are some settings you could look through w/ your phone that could possibly be causing the issue like power save. But can't say for sure
@modest knot Hm....what kind of device are you using, just to ask?

[modest knot]

android , xiaomi redmi note 7 pro

last thing i remember was i was inbetween battle and internet went off

[elder vessel]

It is allowed to

Power save is off

[spring grotto]

@modest knot Xiamoi devices are known to have some issues but unfortunately we don't know the exact. Can you try something for me, if you don't mind? Can you open up log mode when the game is turning on and get a recording of it when the crash happens?

[modest knot]

okie will try

[spring grotto]

@elder vessel Hm...can't say for sure then I'd imagine it might be a device issue but there have been notification issues before so I can't say for sure. They work fine for both my iPad and Galaxy Note 8

[elder vessel]

I am using a Huawei p20 pro and this issue has been here for around a week now

[versed flame]

Hello dev, can i recovery my account??

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[modest knot]

@spring grotto okie i am on my mobile , how to turn on log mode?

[spring grotto]

Here ya go. A video showing how to activate it https://www.youtube.com/watch?v=p1Yl9InTWzk

[versed flame]

Bind twitter, but my twitter deadactive 2 month ago. I testing login from twitter this day, my account twitter already not recorded. I forgot to bind to another twitter account 😦
But I remember my ship party in my account, and my manager in the game menu

[spring grotto]

So did the game not allow you to log in w/ Twitter? Did it give you a "Login successful" after you used the Twitter option or does it tell you that your account is deactivated?

[modest knot]

@spring grotto it says nothing in log , only says logged in as last line and crashes even before i press anything

and says login successful even thought i cleared data

i tried to record but it crashes too fast hardly able to turn on log

[versed flame]

Ok, first im login to twitter from ingame. Im stuck here, yeah because my twitter deadactive account 2 month ago..

Twitter has deleted my account, because I really don't want to open my Twitter account associated with Azur Lane. But I forgot to bind to my second twitter account ...

sorry, for my english..

[modest knot]

tried recording again and recorder stopped as soon as it crashed without saving video

[versed flame]

Okay, wait..

[spring grotto]

@modest knot Your recorder crashes as soon as it happens? Hm....
@versed flame Got it. So it won't let you log in at all. If so, please contact support via email and be sure to clearly let them know that your Twitter account has been deactivated and you can't use to log into AL anymore

[modest knot]

it didnt save any video after crash

the stop recording icon dissapears

[spring grotto]

That's odd I know this might sound a bit harder, but can you try getting a screenshot then?

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[modest knot]

okie will try

[spring grotto]

@versed flame email for support is in the bot message above as well in case you need it

[versed flame]

can i get contact email ?

where?

[spring grotto]

It's in the bot message above from @pale pagoda

[versed flame]

this is? [e-mail] ?

[spring grotto]

@modest knot So that's pretty much right before the crashing?
@versed flame Yepp, that's it

[modest knot]

@spring grotto yes it crashed right after this loading screen

[versed flame]

Thank you for your help @spring grotto

😫

[spring grotto]

@modest knot Got it. If you don't mind, can you please report it via Belfast Bot so that the devs can look into it and perhaps figure out the issue?
@versed flame No problem at all

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[spring grotto]

steps to reporting w/ Belfast are listed here

[modest knot]

okie will try

[spring grotto]

And also in the description, please be sure to include the fact that you have already reinstalled the app as well

[modest knot]

done hope it gets fixed

[harsh pecan]

I need help... my game keeps crashing when I log in for some reason

[spring grotto]

Known issue for some users. What kind of device are you using as well?

[harsh pecan]

iphone se

I tried reinstalling twice, it doesn't seem to work

[spring grotto]

Got it. It might be due to RAM limitations for your device specifically but I won't say for sure. Do you happen to have your UID as well, just to get it noted down for the report about crashing?

[harsh pecan]

umm... is this it?
efb758cba5e75bf7d2efa1e84c937d3989d0efb7

[spring grotto]

Nah lol. UID is found in your profile and it's a string of straight numbers

[harsh pecan]

I don't have it then

[ember coyote]

How long is it for the dev to fixed bug? such as the login restart?

[carmine hedge]

could you guys help me?

i've tried to buy the trader's license and bugged

paypal charged me twice

and returned one of the charges

it should be ok but i didn't get my trader's license

[spring grotto]

If you didn't receive it at all, please contact support via email with your account information along with the purchase receipt

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email for support in case you need it

[harsh pecan]

should I send an email regarding my problem too?

I can only reach this screen before crashing so I can't get my uid

[solar shadow]

@harsh pecan I’m having the same issue

[misty crow]

in your case it's most likely a device issue

if you have binded, consider playing on a pc emulator

[full cedar]

I run AL perfectly fine on iPhone SE, afaik it was released as a singular standard. I'd try shutting down all the apps you have open, shut phone off, turn it on after 30 seconds

[vague thistle]

I literally just re-downloaded the game just now and finally got to that login screen ^^^ and the second I hit start, it freezes and crashes. I run on an iphone 6

[spring grotto]

It's more than likely a RAM limitation for the 6 specifically. But even if not, it's a known issue for certain people. But unfortunately we haven't been able to find a true workaround as of yet

until the devs are able to look into it

[timid vine]

Who can help me return my accaunt Azur Lane?

[sinful yoke]

do you just need to login?

[timid vine]

You can help, I lost my account, the fact is that there is an account on the old phone, but on the new one through the same Google play, I choose my server (Washington) and my account is not there, I tried to start again, but when I write my old nickname throws me to login screen

[sinful yoke]

did you bind your account?

[timid vine]

It seems no

[sinful yoke]

not through facebook/twitter/yostar?

[timid vine]

No

[sinful yoke]

do you have your UID at all

(long string of numbers)

[timid vine]

If I attach my old acc from an old phone, can I restore it on a new one?

[sinful yoke]

ah! you’re still logged in on your old phone?

[timid vine]

If I download, it is possible to succeed (I hope)

[sinful yoke]

if you did not bind, its unlikely the account will still be on the phone
you can try though

[timid vine]

Ok

[steel kettle]

My roommate is running into the same issue mentioned above - app crash on attempt to login. Device is iPhone XS if anyone is keeping track

[spring grotto]

Yeah, we have reports of XS noted down for the report. And just to ask, does your roommate happen to have their UID? It's a long string of numbers that could've been found from their profile in game

[steel kettle]

nah i finally convinced her to play it since she's cos'ing diff shipgirls

so her account hasnt even been created yet

i can try later to see if i can sign into my account from her device but chances are it won't work

[spring grotto]

Well if you don't mind, just let us know if it does happen to actually work

[steel kettle]

will do

[modest knot]

@spring grotto i reinstalled once again and it worked

[spring grotto]

Oh, really? That's good to hear. So perhaps a couple of reinstalls or so will fix it

[modest knot]

Different thing i did during 2nd reinstall
Forced app to use only wifi and allowed azur lane to use fullscreen

[steel kettle]

hibiki were u an android user or iphone?

[modest knot]

android

[steel kettle]

hmm okie tyty

[modest knot]

but iphone se also have navig button inside screen right ? try to allow app to go fullscreen maybe

Xs*

[steel kettle]

maybe. i'll try it tonight since its my roommate's phone i dont have it rn

ty for the idea :)

[modest knot]

Even i was frustrated didn't get to play game whole day today

[heady gate]

Error 6030,6031,6032 on homescreen a constant loading issue when I back out from menus etc. Tried the network fix (didn't work) and would like to clear the mission errors. Plez help

[spring grotto]

Can you post a screenshot of the error just for reference?

[normal fern]

Hello

I just registered but I can not add to friends and I can not add. I just logged in to Twitter. And I can not bound yostar.

[spring grotto]

Well the unable to bind to Yostar is usually some type of email error. If possible, try using a different email and it should ideally work.

[heady gate]

@spring grotto

[spring grotto]

Gotcha. Yeah, it's some issue where your game has incorrect files. You can see how your event marker is Bisco even though her event is long since ended. But unfortunately the only fix is a full reinstall if you have your account bound

[heady gate]

Oooof

[gray shell]

the game used to work when i used mobile data, now it doesn't even load. any idea why?

@sinful yoke

[sinful yoke]

is your cell provider possibly blocking the game?

[gray shell]

well, not sure how to check that, and it was working just nicely until last weekend

[sinful yoke]

have you tried restarting your device?

[gray shell]

yep, just did that, and now instead of staying on a black screen, it says that "the latest version couldn't be retrieved"

[sinful yoke]

is your account bound?

[gray shell]

it is, to facebook twitter and yostar

[sinful yoke]

are you able to reinstall on wifi?

actually, are you able to login on wifi at all?

[gray shell]

aye, when i'm connected to wifi, i don't have any trouble

and i'll try reinstalling it, then :P

[sinful yoke]

usually latest version is a connection error

[gray shell]

well, will try to reinstall, and if it still presents problems, will contact my provider, thank you.

[steel kettle]

@spring grotto logs from my roommate's iPhone XS
i think the culprit is most likely related to the last warning 5 lines from the bottom

Logs from my device don't have that warning (galaxy S8)

[sinful yoke]

have they tried reinstalling?

[steel kettle]

yea, like 6 times already

it's the app crash bug reported on trello

[sinful yoke]

strange it wont install that one file then..

hm.. do you mind trying something?
copying your version of that file, sending it to your roommate, and seeing if they can get it in?

[steel kettle]

i can try yea

wait wouldnt the languages be diff

since android uses a different language than iOS