tech-support

[sinful yoke]

it just means your connection is so bumpy that it registered 2 people online at once but its actually you

[dusky fossil]

got it ..

[novel ravine]

there is a bug where daily missions say 0/3 available even if I havent done them. I am unable to do the daily missions not sure how to fix this

[sinful yoke]

have you tried restarting the game?

[novel ravine]

yes

[sinful yoke]

what daily mission are you trying?

[novel ravine]

restarting worked

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

Please email them

[sinful yoke]

its usually 1-10 business days

[cedar herald]

mmh not a technical issue but could I ask a question? (if not where should I ask?)

[sinful yoke]

this is more of a #gameplay-help question sorry!

[sacred ivy]

About the daily mission, i get only purple and blue skill books for all 3 lv70 daily mission, at S rank.

Just wanna know if it’s rng suck for me, or other people also get the same result :))

[granite lion]

Nah, it's RNG, sorry to say.

[quasi nimbus]

guys, does chap 4 and 5 have cut scenes ? i dont seems to get any from them

[spring grotto]

Nope, they do not have cutscenes. No world map after 3 has any as of right now

[flint gale]

is there a reason i cant play on mobile data it just gets stuck on loading on the click to play menu

[spring grotto]

Could be due to regional issues, the ISP is having issues/blocking it, or just a weaker than normal signal. You could try some of the fixes listed in the pinned message in this channel to see if it might help the issue

[flint gale]

alright thanks friend

the vpn worked 👍

[misty crow]

This is an English server, we don't offer support for other languages

[spring grotto]

As long as you bind it to Facebook, Twitter, or Yostar (or even better, multiple ones) in the settings menu in game, you're set and won't lose your progress

[topaz sky]

Yes

[obtuse gate]

Hello

I have created two AL accounts one with twitter and one with facebook and i want to delete the facebook one cuz its just an fresh account and i have played long already with the twitter one

i tried to unlink it from facebook but it doesn't work

and actually i want to connect link facebook to the main (twitter) AL acc

is it possible?

[cobalt snow]

@obtuse gate you can't unbind the last bind on an account, so make a dummy bind fo unbind

[obtuse gate]

what do you mean?

[cobalt snow]

Basically, bind the FB account to a bind you're not using (like a new twitter account) then you can unbind the FB one.

[obtuse gate]

ok now i get it thank you ;3

hope it works

Thank you agin 😄

Have a nice day

[willow dagger]

Hello!

Can I have some assistance please?

[spring grotto]

What exactly is the issue?

[willow dagger]

So I discussed about my old account being lost before and it still hasnt been resolved

[spring grotto]

As in support hasn't given you a reply yet?

[willow dagger]

They have replied and I have done their suggestions. However it didn't solve my issue.
When I did some searching around on the help page issued on the game it said that I can contact them to force bind my old account to Twitter.

[spring grotto]

What exactly was their suggestion?

[willow dagger]

May I send a screen shot?

[spring grotto]

Sure thing

[willow dagger]

Now here is the info from the help page

[spring grotto]

There is that procedure, but that's only for unbound accounts. They're showing that you do have a bind in place on your account (the Twitter). So to access it, just follow these two steps and you have to make sure you pay CLOSE attention to step 5

[willow dagger]

I do believe the account bounded to Twitter is an entirely new acount.

[spring grotto]

That could only be if you provided that new account's information in your initial email. If you provided them the information for your original account, then the Twitter bind is set on your original account

[willow dagger]

Maybe I used the wrong Twitter account:\

[spring grotto]

Be sure to use the email associated w/ the Twitter account that they mentioned in the email

[willow dagger]

oh....my gosh......

Im....an idiot

Thank you for the help I now have my account back

[spring grotto]

Hey, that's good to hear

and no problem at all

[untold river]

hi there, can anyone help me to unbind my yostar account? because i no longer use my old email and i want to change it to my current email

[sinful yoke]

yostar accounts cannot be removed by the user but I believe staff csn

contact customer support and explain you want to remove the email!

!techsupport

ah I just did that didnt I

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[untold river]

ok i guess i will send an email to support team, thanks guys

[spice vortex]

I seem to be stuck in the door with no visible buttons

[cobalt snow]

@spice vortex could you elaborate and/or provide a screenshot

[spice vortex]

I meant dorm, sorry

to be more specific though I was within the dorm, and I think I hit the share button or something, and all visible buttons just disappeared on me

so I had to close the app to get out of it

[cobalt snow]

Hmm, I'll need to look into this a bit, but I'm assuming the phone's back button didn't do anything either?

[spice vortex]

no, my phones back button did nothing, I had the volume up, and it sounded like it was taking input, but nothing was happening

I could freely move the ships as I wished, but it was like I was stuck in no UI mode perm

[cobalt snow]

I don't remember it being that way, will check if it's been reported yet or not.

Thank you for bringing it to attention.

[spice vortex]

@cobalt snow yes it seems to be when I hit the share button, as I just did it again, and I assume there's supposed to be a pop up that directs you where you want to post it, right?

[cobalt snow]

There should be something like that IIRC, will be bringing it up to get this clarified

[spice vortex]

this is what my screen looks like at the moment

no pop out or way out

so hope that helps, oh also Galaxy S9

should also mention my device, since you're looking into this

[cobalt snow]

Well, it's not device specific at least since I'm using a different one.

[spice vortex]

alright, have a nice day

[zenith helm]

Hey i have an account dilema, my account is now linked to a deleted email. Is there a way to have it fixed?

My Yostar account that is

[sinful yoke]

im just gonna type so it says 3 people are typing like mad men

[spring grotto]

Via user there isn't, but support apparently is able to do some editing for them. Perhaps they can unlink it as well

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for support as well in case you need it

[sudden vessel]

Hi, I have made a purchase a few days ago, for gems, but I did not receive any of the gems. I followed the FAQ, tried to contact the staff, but no one ever replied

is this the place to report?

[misty crow]

We would still tell you to email cs

And expect 1-10 working days waiting time

[leaden dome]

hmm it's been a few weeks since i had the problem with the bluestacks emulator (black and white flickering screen when i start the game) I was told to write the support bit didn't got any reply till now Q_Q
so anyone here who could may help me with the problem?

(the bluestacks support doesn't look like they can help with the problem, everything they say doesn't work...)

[tawdry arrow]

Lately i been having trouble login to game in main screen

But once ingame the loading is normal

[spring grotto]

Could be a connection issue when just initially communicating w/ the server. You could try some simple ideas such as restarting your device and network if possible and also a free VPN if it becomes very troublesome (and turn the VPN off after you successfully login). Those could possibly help

[unborn fox]

Anyone having the issue of "Not Enough Slots" for daily missions showing up when you havent even done the dailies yet?

[spring grotto]

Dailies have a bug where they'll show that popup instead of the usual one for a full dock. So the issue is that you have a full dock

[carmine hedge]

So... I hit that button for claiming all the mission rewards but got that "loading" pop up due to having connection loss with my wifi. I decided to restart my game with my data plan instead and noticed one of my mission rewards were gone. Does that mean one of the missions somehow got claimed before the unstable connection?

[spring grotto]

I'd imagine so if the mission doesn't reappear w/ a restart or two (and possibly waiting about 10 minutes after closing the game)

[carmine hedge]

I mean I feel like I got it... but yeah just thought I would ask as not all the missions showed initially when I relogged back to claim the rewards. Thought it would be good to mention here.

But yeah I think I got the mission. I just find it weird that I may have acquired it when the connection loss happened.

[slim thunder]

Help!!

i have no other device.

[granite lion]

It's just a connection issue, don't worry about it

[slim thunder]

ok

[leaden dome]

how long do i usually have to wait for a e-mail reply from the support?

[spring grotto]

1-10 business days generally for AL support. If it goes above that, send a reply follow up to them

[leaden dome]

hmm ... i wait over 2 weeks by now xS

[carmine hedge]

Is it possible to change your yostar email?

[misty crow]

Unfortunately no

[carmine hedge]

So I cant even remove it?

[misty crow]

you can unbind it from your account

but you can't change the bound email

[carmine hedge]

How do I unbind

I tried clicking it

[misty crow]

200213?

[carmine hedge]

I dont know bow to unbind my yostar email

[spring grotto]

Regular users aren't able to edit Yostar binds, but support is able to edit it and possibly remove. You can try contacting them to see if they'll be able to help

[carmine hedge]

Okay thank you

[spring grotto]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact in case you need it

[carmine hedge]

Thanks

[spring grotto]

[cosmic bronze]

Hello, can you help me?

[spring grotto]

Unfortunately that's some form of bad file and requires a reinstall to fix if you have your account bound

[cosmic bronze]

ok

thanks

[median heath]

Is it possible to play the EN version while in China?

[sinful yoke]

you'll need a VPN

[median heath]

Any recommendations?

[sinful yoke]

what os are you on?

[solar lake]

https://media.discordapp.net/attachments/525241071035482122/601232363439259669/unknown.png

excuse me does anyone know what's going on here?

[sinful yoke]

is your dock full?

[solar lake]

it happens when i try to start the supply distruption missions

nope

depot and dock both have free slots

[sinful yoke]

hmm

@spring grotto are there multiple reasons why this would appear?

I dont remember

[spring grotto]

Don't believe there is. Should only be for a full dock

If your dock isn't showing a full amount, can you try closing the app, waiting 10 minutes, and then reopen the game to see if that corrects the amount

[solar lake]

it only happens for the supply distruption missions, i can start other sorties like normal

[spring grotto]

Have you done the mission since the weekly reset on Sunday to Monday?

[solar lake]

nope, i haven't been able to do it at all, still at 2/2

[spring grotto]

I'd say try what I said in the above message, the whole closing and waiting. Just to rule out a desync. If that doesn't help, can you try getting a random ship for fodder and retire/enhance it away and then re-attempt the daily?

[solar lake]

okay will do and report back, thanks !

i'm happy to report that closing and waiting worked :3 thanks ^^

[spring grotto]

Hey, good to hear and no problem at all

[jolly jacinth]

just wondering about the ax redeem code gotten the intial prize but no deluxe yet should I just wait till they fix it or email them about it?

[spring grotto]

If you still have the code, email support w/ it and your UID and they'll look into it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email for support as well

[jolly jacinth]

thank you for the help 👌

[dire palm]

I am from SEA. For past week i cant log in azur lane without using vpn. Whenever i log in without vpn i always got infinite loading screen. My connection is fine. I use it for watching youtube and browsing. Only azur lane require me to use vpn

[sinful yoke]

it could be that it is blocked from your ISP/phone provider
some SEA users find the game does get blocked in sea

[unborn summit]

Hi, for some unknown reason , I lost my account in the game, I was not blocked , there are no updates in the play market. I just got out of the game, and when I got back my account was gone. Please help.
PS(no errors appear)

[sinful yoke]

did you bind your account?

[unborn summit]

yes? Facebook and YOstar

[sinful yoke]

can you login with yostar?

[unborn summit]

i can try

YIS

many thanks)

[humble pivot]

ano

my game keep closed right after the enter loading screen, i already reinstall the game and its keep happened, can i get some clue to fix it?

[untold river]

hey guys, need some help here. I tried login with twitter as well as yostar, but each time i was directed to tutorial. So i thought i lost my game data and tried to contact support to recover my account. However, customer support replied me and told me that my account is currently bound to a different twitter account??? Does that mean someone got my twitter username and password then changed my twitter binding? But how did they manage to change my yostar binding as well??? I checked my yostar email and I never got any notification or verification code related to this.

what can i do in this situation, any chance for me to get my account back?

[misty crow]

@humble pivot which loading screen

@untold river you likely selected the wrong server, please try again after maint

[untold river]

i am pretty sure i selected the right server. Even if i did select the wrong server, why customer support told me that my account is currently bound to a twitter account that i do not recognize?

[misty crow]

just try it again with yostar later

in the worse case you can just unbind the twi

[untold river]

but lets say i tried to login with yostar later and still same result, which means i cannot access my account, how do i unbind??

[misty crow]

in that case you'd have lost access to your account totally

[untold river]

no way to get it back???

[misty crow]

you can try your luck again with CS

but honestly it's quite unbelievable someone changed your twitter bind unless they had access to your phone or AL account to begin with

[untold river]

they are not replying me and i am freaking out right now...

[sinful yoke]

they can take 1-10 business days t orespond

it will not be instant

[humble pivot]

@misty crow enterprise loading screen

[misty crow]

Were you moving around files

[humble pivot]

@misty crow nope, i didnt move any files

[echo rune]

is it maintenance now on EN?

[humble pivot]

@echo runeyep

[sinful yoke]

yes

[echo rune]

owh ok thanks.. i thought my game files is corrupted.

[untold river]

@misty crow i cannot believe it either, especially how my yostar binding got changed without me knowing

[misty crow]

Did you happen to lose you're device or something

@humble pivot no memory issues either?

[sinful yoke]

yostar accounts cant change unless game staff change it
it seems likely what ender is implying..

[humble pivot]

@misty crow nope, i still have a lot of free space left in my phone memory :/

[misty crow]

What kind of device are you using?

[humble pivot]

@misty crow sorry, after i look at my memory space again, i think i mistaken the MB as GB

[misty crow]

Then that explains it

Game can't download all the files

Hence it happens

[humble pivot]

is that mean i need to create some space for it?

[misty crow]

Game needs about 2+ GB

More as time goes by

[humble pivot]

@misty crow i see

[sinful yoke]

if you have a pc, you can download an emulator to play al if you cant make space on your phone

[humble pivot]

@sinful yoke ok,
thanks for the help

[grizzled knoll]

sorry i saw the tweet about the wall of shame how do they cheat are they like usinv 3rd party app or script or something ?

[misty crow]

Why would the staff ever reveal to you that?

This is the exact kind of discussion that can get you banned

[grizzled knoll]

okay sorry im just asking im not getting my account getting ban for some cheat

sorry

[outer herald]

Using 3rd party modifications can do that you know, and some people now want to get on that wall as of late too

[grizzled knoll]

what do you mean late

[outer herald]

Just look at the user names and you'll understand

[grizzled knoll]

oh i see 2 same account

so they like copying ?

[misty crow]

...

Look at their names

"BANMEPLEASE"

"wallofshameftw"

They're doing it to get attention n

[spark furnace]

Guys how to unbind my gmail at yostar account?

[spring grotto]

Regular users can't. But support seems to be able to edit them so you can contact them via email to see about them being able to for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for support in case you need it

[spark furnace]

[e-mail]?

[spring grotto]

Yepp

[misty crescent]

I only got the Inital thingy of the 3 AX tickets, where should I go to ask about that?

[misty crow]

Please DM me your UID, the codes you used and when you redeemed them

[misty crescent]

Kk

[coarse cliff]

<@&491874196079771678> I HAVE AN URGENT PROBLEM I NEED HELP ASAP

please help me... I have an account on the server sandy and I have lost contact with it... I was more than sure I saved my account with Facebook, but when I tried to log in... I had to start over... I beg of you... please help me somehow... I had my phone factory reset and I’m not sure if that had to do something with it. My account name is Accellion. My secretary ship is dunkerque. I have years worth of progress... events, Collabs etc. I can’t just lose such a precious thing.

[misty crow]

What in the world

Achy shush

[coarse cliff]

Help meeee

[thick wharf]

ok ender

[coarse cliff]

SOMEONE PLEASEEE

[misty crow]

First things first

Discord staff are not game staff

They can't help you directly

Second thing

[coarse cliff]

I’m done for :-:

[misty crow]

That was a very unnecessary pinf

And now to resolve the issue at hand

You did bind to Facebook correct?

[jolly sierra]

[coarse cliff]

I am more than sure I did, yes

[misty crow]

Alright

[drifting ibex]

[misty crow]

Then I want you to check the server

Check ALL the servers

If you don't have an account on any of them

[thick wharf]

yep, wrong server is often the issue

[misty crow]

Come back here and ping ME only

[drifting ibex]

another thing would be whether or not he logged in via facebook AFTER his phone reset

[tranquil tulip]

Why did i get pinged

[misty crow]

Wait what

[tranquil tulip]

Ik wait what

[coarse cliff]

I checked them all.

Apparently no such luck exists.

[misty crow]

Where did you log in from

Which menu rather

[coarse cliff]

Wdym?

[drifting ibex]

did you make sure to log in via facebook on the home screen?

title screen*

[coarse cliff]

Yes I did

[thick wharf]

By the way, do NOT login to facebook through settings

except for first time binding

Is that also how you bound initially?

[misty crow]

Do you still have your UID

[coarse cliff]

Every time before I get to a new server I log into fb

[thick wharf]

through settings

[coarse cliff]

User id?

[misty crow]

Achy, Fo, I can handle it

Please don't confuse

Yes user ID

[drifting ibex]

alright. deuces

[misty crow]

I can check if you have bound your account

[coarse cliff]

No I don’t. As I said I had to factory reset the phone. All info photos etc have been wiped

I do know my acc name.

Accellion and dunkerque was my set secretary

[misty crow]

If you don't have your UID at all, we'll need to redirect you to customer support then

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

Please email them with whatever information you have about your account

Expect a 1-10 day working day response time

[coarse cliff]

I can wait...

Thanks for your help.

[carmine hedge]

Does the game bug with certain rewards? Lately I've been getting lots of oil but no idea where it's coming from. But I'm thinking missions but no clear idea.

[spring grotto]

Unfortunately that's really vague. We don't have any reports of such a thing though. Most likely it's coming from your daily/weekly missions, good RNG w/ commissions, or your canteen

[carmine hedge]

Yeah... just wondering if this was another known thing. It kinda happened when I disconnected to claim my mission rewards and after I relogged to claim them. I see a huge oil increase so idk what happened there.

I dont remember much sadly

Like some rewards I believe had oil but I felt I got more than what was there

[spring grotto]

Perhaps you were mistaken about your starting and ending amount? Or the amount you were actually going to receive? But I honestly can't say for sure. I'd say just try to keep track of it just to be sure if it happens again

[carmine hedge]

That's the thing it's not normal to keep track of it....

U just do the missions etc. Lol

It's more like I dont remember what missions I claimed

I'll just forget about it

I also notice that hard mode entries aren't auto resetted when reset happens. Do we have to restart the game everytime for that?
Solved: After checking wiki some weekly rewards give oil but do not display it initially in the mission list. Probably because there is not enough room to show more than three rewards per mission. I probably just missed and not noticed after collecting.

[spring grotto]

Yepp. You need to reconnect to the server to refresh the HM count for the new day

[carmine hedge]

Ahhh okay

[carmine hedge]

help?

[misty crow]

known bug

[carmine hedge]

What is that?

[misty crow]

if you want to retire unique equipment

you need to retype in their name

which doesn't work properly

[carmine hedge]

Ohhhh

Kinda like "are u sure u wanna do this" kinda thing

[misty crow]

yeah

[silk hemlock]

can i report a bug here? in red spider lily story 1 after enty enters akagi changes into beach swimsuit for a moment

from character point of view id definetly see her doing that after finishing paperwork so it may be intentional

[misty crow]

#bug-reports

[silk hemlock]

oh right

i dont usually go that far down

[livid osprey]

Both my FB and Twitter got banned for no reason and i cannot unbind my accounts, pls help

[sinful yoke]

please contact customer support to remove the accounts

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[solemn crater]

[livid osprey]

Done

And sent

[sinful yoke]

it’s be helpful if you sent your account information

[livid osprey]

I already did

Via picture attachment

[sinful yoke]

alright nice!

[livid osprey]

Btw if i have questions, where do i go?

[sinful yoke]

if you have gameplay related questions like “what gear should I use” or “what level do I need to be for....” that is best for #gameplay-help

otherwise other questions should be fine for here, if not we will redirect you to the right place

[livid osprey]

No, one of my friends here (irl friend beside me) asked if there is a request system. Like he said " it would be nice if Azur Lane Devs give out a limited time of where they fulfill your wishes like if i want to get the ship i missed like Purple Heart or Zeppu-chan i would receive it"

Well basically he and i are on the same page and on the same question. Out of curiousity of course

[sinful yoke]

there is not

the only case a new ship would be given to you if missed is if there was a rerun and you got the ship by participating

collab ships are iffy as they generally do not have the copyright and contract tools to do a rerun, but reruns for them are still possible!

[livid osprey]

Is a rerun like something that could be done again or is it someting different. Sorry i'm confused at the rerun part

[misty crow]

Just the same event, with possibility of new elements

[livid osprey]

Oh, ok i understand

[rugged pewter]

Hi, I may ask something may not fit in tech support ,but currently I rolled about 70 to 80 ship constructions but I still did not get I 56. At this point, I feel like there is something wrong about game.

[spring grotto]

Well she only drops from special but beyond that, it's just unfortunate RNG

[rugged pewter]

Is I 56 is limited to event or be perminent later?

[spring grotto]

Limited tab not special tab, sorry. And shes limited to the event for now but will be added permanently later down the line but not estimate of when thatll be

[rugged pewter]

Thank you.

[thin torrent]

Hey guys, is it allowed to play the game on emu’s like blue stacks/nox? Or would i get banned for this

[spring grotto]

@thin torrent that's fine. No rule against emus

[thin torrent]

Oh nice, thank you very much

[vast kettle]

I’ve been unable to connect to my account, and keeps sending me to the tutorial

[sinful yoke]

did you select the right server?

[vast kettle]

yeah

I might be doing it wrong. I binded it to my Twitter account

was just wondering the correct procedure to reconnect to it

[sinful yoke]

sorry its blurry I am not on my computer

took a screenshot

[vast kettle]

okay, got it

[winter ermine]

I doubt my issues are gonna be fixed

If they aren't, is it possible to get a refund due to them?

[sinful yoke]

whats your issue?

[winter ermine]

The same it's been for last 2 months. Mainly vanishing ships

I charged money for the ships, to get them skins and rings. Those ships are mostly gone now. Which means the money was taken and I don't have what I planned to pay for

[sinful yoke]

they can be fixed

if not, keep discussing with staff to see what can be done

asking us is no good we can only give ideas

[winter ermine]

Only discussion from them was basically "we will look into it" a month ago, after a month of bumping.

[calm oxide]

hey guys, after today's update I get the 'Failed to update file [5]' error, any ideas how to fix it?

[spring grotto]

Are you perhaps having the game installed on an SD card?

[calm oxide]

I think I do, will check in a moment

yup

[spring grotto]

Gotcha. That's the reason you're getting that error. The game normally doesn't run properly from a cad. It might for some random amount of time, but chances are it usually breaks at some point and you get the 5 error you're getting. Unfortunately we don't know any fix for it besides to get the install fully onto internal

[calm oxide]

I see, thanks for letting me know

[spring grotto]

No problem at all

[calm oxide]

I moved AL to internal storage but still get the same error

[spring grotto]

Hm...if you happen to have your account bound, can you try doing a fresh install to your storage? It's possible it's still either pulling or thinking it's on the SD

[formal maple]

Who do I contact if I still havent received my rewards from AX, I redeemed 2 gold tickets and one initial prize, but only recieved the items from initial. Or should I make a CS ticket?

[spring grotto]

Go ahead and email support w/ your UID and the code that didn't come in and they'll look into it for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info in case you need it

[formal maple]

Okie dokes! Thanks!

[willow inlet]

Hey, I wanted to redeem my AX codes when I got home which was when the event was already over. Is there any way I can still redeem them?

[misty crow]

Unfortunately no

[willow inlet]

darn.. I drove to CA from the east coast and came home super late because of it x.x oh well

[misty crow]

Code redemption ended on 12th 2359

[willow inlet]

alright, thank you!

[shrewd plover]

getting this in the shop when trying to buy the trade license, had no problems with it in the past

gotta go now, I'll try again later

[ember coyote]

Is my problem being look into?

[pallid ember]

I purchasing trade license and got charged twice, and already mail the support 11th days ago, yet no feedback till now

[fathom drift]

I have a problem. I have recently got a new phone and installed Azure Lane on it but i cant get back into my account because my twitter is suspended.

[sinful yoke]

@pallid ember they can take 1-10 business days to respond, if they do not reply after 10 business days, reply to your email to bump it

@fathom drift contact customer support and tell them your twitter is suspended and you need to login

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their information is above

[rain needle]

Hello I got my account frozen. How can I get it unfrozen?

[pallid ember]

@sinful yoke thank you, i’ll try to bump it.

[sinful yoke]

@rain needle the notice tells you doesnt it? contact customer support

[rain needle]

Ah yes. On the process of contacting them right now. Thougt tech support also includes customer support for this case. Sorry for the bother

[vivid obsidian]

I got my account frozen too. So, just email to [e-mail] ?

[sinful yoke]

[rain needle]

Yup waiting game for now. Based on experience customer support replies as soon as 4 mins or as late as 6 hours depending on their availability I think.

[sinful yoke]

it has been around 1-7 business days as of late
but their availability when the email is sent does matter

[rain needle]

Oh rip

[vivid obsidian]

Oh god.. Rip my trade license..

[rain needle]

Rip the log in bonuses

Trade license still comes in

[vivid obsidian]

Oh, Idk that it still count.

[rain needle]

I just hope we both get our accounts back so that we can get the bonus ship from daily log in for the month :/

[vivid obsidian]

I literally have no clue, why my account got frozen. Woke up from nap, still in game. Then after I update the game, I can't login and it's frozen.

[rain needle]

Got the same issue

I was playing on my pc then went outside. So I tried to log in with my phone. Initially it said logged in to the server but it wouldn't push through after some presses. Then I restarted which initiated the update. After logging in it said my account is frozen

[sinful yoke]

@shrewd plover you can now purchase, it has been fixed

[zinc sierra]

so is the issue of the gem buying fixed yet cus i still can't buy any gem?

@native charm you still haven't clear stage 7 5 times

[native charm]

sorry I'm nub shikikan

[steep tinsel]

No sure if this is a server-wide bug or just me, but I'm getting an account frozen message when trying to log in. Seems that others have the same issue.

[sinful yoke]

please contact customer support
[e-mail]

[rain needle]

@steep tinsel same issue. seems to be game wide

[honest panther]

Nvm

[vivid obsidian]

@steep tinsel another nakama. It looks like multiple account got frozen.

[steep tinsel]

Good to know it wasn't just me. Hope the team can find an easy solution

[sinful yoke]

just email and wait for answer

[old wraith]

I also have the Problem mentioned above (https://discordapp.com/channels/456397991847395339/488684387932700672/601636962113159225)

Is it already known or how can I report it?

[sinful yoke]

have you restarted the game lately?

[old wraith]

tried 2-3 times.. should I try taskkilling the app and clear the cache?

[sinful yoke]

by restarting I do mean completely closing the game by killing the process other wise you’re just going to homescreen and back

[old wraith]

android phone, swiped it up before, will go over settings to kill and retry

yea taskkill helped, ty

[sinful yoke]

wooo

[old wraith]

normally closing does not, however.. I had to go [Settings -> Apps -> Azur Lane -> Taskkill]

[sly flame]

Seems i wasn't the only one with the gem shop error

[zinc sierra]

yeh seem like we need to wait for hot fix

aki said he fixed it but i still got the error

[sly flame]

As long as it doesn't go past the 23rd...

[calm oxide]

just to follow up on my problem from yesterday, installing directly in internal memory (instead of installing on SD and immediately moving to internal storage) helped with the update error

[spring grotto]

Good to hear

[heady matrix]

Game's been stuck like this for a few minutes.

[buoyant plaza]

Was about to report the same.

[ruby pond]

i have the same problem

[loud elk]

Same for me

[limber jackal]

ah interesting I am not the only one with infinite loading. I've tried normal restart, and killing process. will try a phone restart and report if it changes anything

[ruby pond]

[noble token]

seems to be another case of login screen crapping out, the game works fine if you're already in

[buoyant plaza]

tried the phone reboot, didn't fix the log in hickup though

gotta be a log in server issue

[limber jackal]

maybe. I'm also gonna turn of my phone provider's vpn* as another check

[compact ledge]

Same here. Tried both Wi-Fi and mobile data, but it's still stuck.

[spiral summit]

my emulator is also sitting at the loading screen

[summer yew]

I’ve got it as well

[spring grotto]

@river wind Don't post invite links here

@granite lion ^ in case you wanna do something about it

[granite lion]

already banned

[spring grotto]

If you're having the login issues, can you try restarting your device and network and if none of those work, please try a free VPN to see if that lets you log into the game

[limber jackal]

I've already tried vpn via my phone's provided vpn and no vpn with no luck for thel loading

[spring grotto]

Hm....can you perhaps try downloading a trusted one like TurboVPN or Hotspot Shield? Just to see if those might work in the meantime?

And as well, what region are ya'll located in? And ISPs

[proper cargo]

Yo I cant sign in. I was fine on my ride to work.

[ruby pond]

im from portugal and isp is vodafone

[proper cargo]

Um region greater nyc, ISP currently mobile so tmobile

[summer yew]

US (east)

[spiral summit]

both my phone via 3g data and my emulator are loading

[noble token]

The game works fine if you were already logged into it, it's just the loading screen menu that's stuck in infinite loading

[limber jackal]

Wifi wise, ATT, phone provider google fi. the vpn I use is through google fi so it should technically be trusted since it is from google itself

[vivid lily]

stuck loading for me too

[ruby pond]

im going to try the vpn

[vivid lily]

on my emulator. no wifi

[buoyant plaza]

Hailing from Austria (Central Europe), my ISP would be Magenta
Reboot and VPNs don't seem to do anything

[glacial venture]

Same, infinite loading on my smartphone and on my emulator

[misty crow]

Ok wait

[junior shore]

Can't login, infinite loading

[summer yew]

Got excited from the twitter post... thought might be a fix

[carmine hedge]

Same here

[misty crow]

Before I start taking responses

[junior shore]

[minor flame]

I’m thinking about uninstalling and reinstalling

[proper cargo]

Ayo #freegems

[misty crow]

Let me get the computer on

Do not do anything

[spring grotto]

Reinstalling won't usually solve network issues so I'd recommend against it for now

[minor flame]

K

[junior shore]

I got white screen during battle, tried to close and open the app then I got the inifinite loading launching the app

[compact ledge]

No luck...

[stuck crypt]

I'm getting loading screens for along time

[compact ledge]

Even with VPN it's still stuck.

[misty crow]

Wait

I just logged in fine

[stuck crypt]

And I was legitimately in the game 4mins ago

[smoky nexus]

So guys, still no inf about infinite loading problem?

[misty crow]

Looks like it's regional

[stuck crypt]

[junior shore]

[summer yew]

AH

[ruby pond]

i just trying using hotspot shield, didn't work

[summer yew]

yeah it’s totally regional

[proper cargo]

Whats cho region?

[grave torrent]

ah im glad people are already reporting the issue

[summer yew]

I’m in washi

[junior shore]

which region is fine?

[stuck crypt]

Oceania

Is loading screen

[spiral summit]

straya, loading screen

[smoky nexus]

[proper cargo]

[junior shore]

[misty crow]

Sea is fine

[buoyant plaza]

No luck logging in from Central Europe

[proper cargo]

So your SEA, gotcha

[stuck crypt]

Australia/Oceania is loading screen

[radiant idol]

same problem here, Nox player, Czech Rep, local ISP

[misty oracle]

stuck loading screen australia

[proper cargo]

US Stuck loading screen

[misty crow]

If you're from Europe please react to this post

[junior shore]

stuck loading screen in Italy

[elder crypt]

From the UK and stuck on loading screen

[carmine hedge]

Russia, stuck loading screen

[brave shard]

Stuck in the US

[wispy smelt]

Norway stuck

[grave torrent]

stuck for me as well US btw

[loud elk]

Same in france

[unreal linden]

Us phone both data and wifi

[compact ledge]

South America, stuck loading screen

[minor flame]

I’m US

[proper cargo]

East Coast US stuck here using 4 wifi services all not working.

[misty crow]

Ok

[spiral summit]

server hamster must have died

[summer yew]

Game servers aren’t different for other countries, are they??

[snow socket]

Stuck on both Nox and phone over here

[misty crow]

Wait hold on

[proper cargo]

Stuck on Nox using Google Wifis.

[junior shore]

only Washington was fine?

[misty crow]

Anyone having connection issues not from Europe or America

[summer yew]

Washington is not fine

[junior shore]

[proper cargo]

US ain't fine bruh, nani weed you smokin'?

[misty crow]

Look

[proper cargo]

I dead said US thooo~~~~~~

[misty crow]

If you're not going to provide information please keep quiet

So australia?

[brave shard]

Even with cellular data still can't login

[spiral summit]

i'm in aus, have loading screen

[misty oracle]

yeah australia

wifi + data

phone + emulator

all stuck on loading screen

[pearl whale]

australia seems to have issue with loading screen, im in australia as well

[tepid stag]

i cant log in from germany (stuck at loading screen).

[misty crow]

Alright so let me just organise the info

Areas affected by infinite log in:
BOTH Americas
Europe
Australia

Any other countries/regions please update me

[summer yew]

I thought I saw a Brazilian flag earlier

[brave shard]

Some people said Germany and russia can't login

[paper steeple]

I can't get in. England

[pearl whale]

thats europe

[tepid stag]

well germany is in the eu same goes for england does it?

[junior shore]

I'm from Europe, Italy and still stuck in the infinite loading

[misty crow]

Last time i checked, England was part of the continent of Euorpe

[compact ledge]

Yeah, you saw. There are Brazilian players as well.

[viscid lynx]

AWS is experiencing some issues this morning as well. If you all are hosted on AWS it may be related

[ruby pond]

brexit

[brave shard]

Yea.. just realized that after I sent just woke up sorry :p

[junior shore]

[misty crow]

Ok anyways

[proper cargo]

What's AWS?

[misty crow]

Keep the chatter out

[sly stratus]

Anyone’s game stuck at loading?

[misty crow]

Or I'll have to lock down the channel

[molten glacier]

Russia(Asian Part) also can't connect

[heady cloud]

Wooo i thought that only me stuck at infinite loading 😂

[junior shore]

Everyone but someone

[misty crow]

Alright so let me just organise the info

Areas affected by infinite log in:
BOTH Americas
Europe + Russia (Asia)
Australia

Any other countries/regions please update me

[sly stratus]

Ah ok good to know

[teal pagoda]

My game is stuck, a pop up said logged you out now i can't get back in

[sly stratus]

Thanks for the update

[alpine crown]

rip Europe

[noble token]

@misty crow incidentally, I haven't downloaded the update yet and that went through fine with no issues. My mobile was already logged into the game earlier and it works without a hitch. So at least in my case the issue can 100% be narrowed down to whatever the connection it tries to estabilish to the server responsible for loading the initial menu screen (eu here)

[junior shore]

rip globally

[alpine crown]

<-- Western Europe

[teal pagoda]

^

[proper cargo]

Western Europe is Europe

[storm galleon]

Egypt here also stuck

[junior shore]

Europe isn't EU BTW

[misty crow]

Africa as well?

alright

Alright so let me just organise the info

Areas affected by infinite log in:
North America
South America
Europe + Russia (Asia)
Oceania
Africa

Any other countries/regions please update me

[river turret]

New Zealand can't log in either.

[sly mulch]

Stuck on Loading at first screen after update Europe Slovakia Aurora server

[dense nimbus]

Ahh, I see everyone else is having the issue where they got the update and they are perpetually loading.

[hardy elbow]

Same

[proper cargo]

Yo will they @ us when this fixed?

[buoyant plaza]

Good point! Got kicked in order to download the update, was unable to log in afterwards.
Maybe it's not the server but a damaged hotfix?

[slate kayak]

<#460647532079349760-456397991847395339-game-news> needs attention

[summer yew]

Ender, have you tested login after the update?

[junior shore]

I closed the app because during battles the screen was white

[proper cargo]

There's nothing there....

[misty oracle]

@misty crow

[alpine crown]

what update?

[brave shard]

Probably? They did last time

[misty oracle]

that's the log before it goes into infinite loading loop

[hardy elbow]

Glad to know I'm not the only one that's having an endless loading screen

[misty crow]

i did log in fine when the issues started

me and fellow SEA players are having no issues

[summer yew]

Have you tried again?

Ok

[misty crow]

for now, try using VPNs to SEA

[summer yew]

My apologies, what does SEA abbreviate?

[limber jackal]

south east asia

[misty crow]

Southeast Asia

[summer yew]

👍

[trim slate]

Dont know if was told, but south america got the issue too

[grim steppe]

🇨🇦 is doing fine, some player in 🇺🇸 is doing fine

[junior shore]

You mean Indonesia?

[brave shard]

If that works then it's gotta be a server issue

[carmine hedge]

Yeah I can't log in either

[misty oracle]

@misty crow where in SEA are you? VPN to Singapore still same thing

[viscid lynx]

Tried a VPN to Taiwan. Same issue for me

[austere gyro]

@grim steppe where in canada are you, cuz it's not working for me

[lucid vector]

I have an infinite loading login too

[misty oracle]

ohhh wait singapore works

[misty crow]

I am in Singapore

[misty oracle]

just slow as hell

[storm galleon]

Looks like VPN to Japan working

[misty crow]

lemme try on a diff device

[grim steppe]

@austere gyro Ontario region, doing just fine

[bitter badger]

After patch, don't loading login screen

What is this

[proper cargo]

VPN to Japan works

[austere gyro]

wierd, i'm in there to and it's stuck for me

[misty oracle]

@misty crow i can login from singapore

[misty scarab]

... in toronto, server not working

[hexed swift]

same from malaysia

[proper cargo]

I was playing on my ride here before I patched

[fair needle]

Toronto here too, just loading for me

[storm galleon]

Tunnelbear here, Japan working good

[limpid rapids]

Hey i am also suffering from endless loading. I live in the netherlands. Can i give more info?

[granite lion]

I'm going to lockdown the channel since it's just the same issue for everyone

[lucid vector]

Not working in south america too, Argentina

[proper cargo]

^No info yet, just wait fo a mod to giv eintel

[granite lion]

/lockdown

[pale pagoda]

tech-support got locked down.

[granite lion]

The players in the following regions may experience infinite loading on the log in screen with U-101
The known affected regions are
North America
South America
Europe + Russia (Asia)
Oceania
Africa
A VPN to other parts of Asia is a temporary solution although it can be a bit slow

[granite lion]

/lockdown

[pale pagoda]

tech-support lockdown got lifted.

[alpine crown]

ty for the fix

[graceful kayak]

uhh what

i cant add more ships

[spring grotto]

Seems like some form of a desync. Can you try closing your game, waiting 10 or so minutes, then log back in to see if that clears it up?

[raven matrix]

Hello, can I ask why I can't login?
It said my acc frozen for some reason.

[spring grotto]

Well, there were some cases of that this morning but that should've been fixed. You could try restarting your game/device/network if possible (or possibly even a free VPN) just to rule that out. But besides that, the account might actually be frozen manually by the support staff. In which case, you'll have to email them

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[raven matrix]

I already emailed but no response

I was scared the acc got banned

so that's why I came to ask

[spring grotto]

The response time is anywhere between 1-10 business days. Plus it's the weekend so the first available response (if they do happen to be that quick) won't be till Monday.

But go ahead and try the steps I mentioned above JUST to be sure it's not the errors that were occurring this morning. But those should've been fixed so there's no guarantee that they'll work.

[uncut beacon]

This is why?

[spring grotto]

Please follow my above message: Well, there were some cases of that this morning but that should've been fixed. You could try restarting your game/device/network if possible (or possibly even a free VPN) just to rule that out. But besides that, the account might actually be frozen manually by the support staff. In which case, you'll have to email them

[hushed seal]

Yep, infinite loading here in spain as well

[wide siren]

i uninstalled but ive been downloading from the store for hours now.

[topaz sky]

I have a problem with binding my Facebook account in settings

I had uninstalled the game for some reason and now I reinstalled it and then logged in using the Facebook login on the start screen but when I went to settings it was not binded with the account and when I try to bind it it shows this message

[spring grotto]

Well you don't retrieve accounts from the settings menu. That's only for binding so it's good that it stopped you or you could've possibly overwritten your account. But you said you tried loggin in on the title screen? Did it say "Login successful" for FB when you did?

[topaz sky]

And I don't have any other account leaving this one on that server with same Facebook account

I don't remember

[spring grotto]

Well be sure to login fully w/ FB (and make sure it's the correct FB account if you happen to have multiple ones) on the title screen. And THEN choose the server that you played on before

[topaz sky]

No I have uninstalled the game before to but whenever I used to login it always showed me that the account was binded with Facebook

And yes the fb account is correct

[spring grotto]

Okay. Can you try logging in again w/ FB from the title screen? Just to be sure the login is successful

[topaz sky]

Could it be a bug cuz it seems there was a update recently?

Okay

[spring grotto]

No, afaik binding features are still running fine it seems. No one has brought up such issues

[topaz sky]

No it's fine now

Idk what happened before now it shows it binded

Thank you for the help

[spring grotto]

Good to hear and no problem at all

[topaz sky]

[round meadow]

I’ve exidently bought an academy slot can I undone this

[spring grotto]

Unfortunately you can't support is firm about those types of purchases due to the fact that they have confirmation windows for them.

[round meadow]

Bruh

Rip 500 gems

How can I contact the support

[sinful yoke]

they wont refund it

[round meadow]

Kk ty anyway

[sinful yoke]

sorry about that, use it to make it worth it!

[round meadow]

Not enough off books

[carmine hedge]

I had an account a long time ago, but didn't bother to bind it. I believe this was before you could sync it to Facebook. Anyone know how I could regain my old account back?

[spring grotto]

Well FB has always been a thing since the game came out as long as you bound it in the settings menu in game. But if you didn't have it bound, do you happen to have your UID?

[carmine hedge]

U believe it was knuckeldredger.

I don't remember the server tho.

[sinful yoke]

uid is a long string of numbers

[carmine hedge]

Ah. Well then no I do not.

[sinful yoke]

do you have a friend that also plays and has friended you?

[carmine hedge]

Nope

[sinful yoke]

its very hard to retrieve an account without the server

[carmine hedge]

I remember the IGN and secretary. That's about it.

Is it possible to do a player search?

[sinful yoke]

that might be enough

yes but other users can have the same name

[carmine hedge]

Gotcha.

[sinful yoke]

if theres only one though, you’re probably in luck!

[carmine hedge]

My secretary was hood with the summer outfit. My room was completely summer items too

I had illustratious, Enterprise, and one of the jap aircraft carriers. Can't remember which one.

I also got the blonde from pvp rewards.

[sinful yoke]

do you recall any memories of possibly binding it?

[carmine hedge]

None

Sorry.

[sinful yoke]

contact customer support and tell them you lost your account and did not bind it (need recovery)
make sure to include all details you can since you dont remember the server
they might ask more questions though to make sure you own the account and what not

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

Ok. Thank you so much. @sinful yoke

I greatly appreciate it.

[small mesa]

I apparently lost my account during this morning's server snafu when it came back up I tried to log in and it presented me with a new server and game, any solutions to this particular problem?

[sinful yoke]

did the server reset? aka are you still logging into the server your account is on?

[left night]

I install the game getting every time a Network error on my tablet and old mobile phone to what can i do?

[small mesa]

No, initially when I tried to log on this morning when the issue was fixed, it sent me to a different server, I am normally on Sandy and it sent me to Washington I think it was

[autumn beacon]

Did you tap the server to bring up a list? Or was it not available?

[small mesa]

I did change it back to Sandy once I realized the server change but when I tried to log in, it literally just restarted the game

[sinful yoke]

did you bind your account

@left night whats the error? can you send a screenshot?

[small mesa]

Yes, yes I did, it is bound to a Twitter account

I actually joined Twitter solely to bind my account <_< I don't got anyone to talk to on social media

[sinful yoke]

can you try logging in through twitter?

[small mesa]

How would I do that?

[viral sun]

Is there a way to transfer nox AL files to phone? Long story short, I probably accidentally deleted some file on AL again and now Ill need to reinstall the game, but I dont have wifi

[left night]

@sinful yoke

This happens when i press Start and i can Do nothing else

[sinful yoke]

@viral sun if anything you’d have to put it all into a file site like dropbox, but even then I cannot guarantee it works

@left night can you try using a vpn?

[small mesa]

Okay so go into the game and try options to try to link the account, gotcha I will try that

[sinful yoke]

login at the title screen not in options

[small mesa]

Ummm, right when I logged in again, It put me into the tutorial again, should I play through it or...?

[spring grotto]

You don't need to play through the tutorial. You just need to select the server you previously played on. So if you played on Sandy, log into Sandy instead of Washington

[small mesa]

Alright, I selected Sandy and it put me into the tutorial again

[left night]

@sinful yoke i cant use a vpn

[small mesa]

I am starting to think my account was just deleted

[spring grotto]

@small mesa Sandy was just an example. Its whatever you played on in case it wasn't sandy

[small mesa]

Oh, never mind it worked the third time

I didn't do anything different at all but it worked the third time

I don't get this at all

Anyways thanks for help, It would suck to lose the account I actually put money on

[sinful yoke]

@left night why not?

[left night]

@sinful yoke ok im german and I looked in the internet for what that means and then there was something I had to pay for and im really qonfused about vpn

[sinful yoke]

a vpn is a virtual private network, it hides your location! there are apps for phones that are free like vpncat (iphone) or hotspot shield

it could be likely the game is blocked, can you try resetting your wifi’s router just to make sure its not the wifi?

[left night]

Yrs

Yes

Its working with the vpn thx 👍

[sinful yoke]

[quartz perch]

Account frozen who should I talk to

[spring grotto]

there were some cases of that this morning but that should've been fixed. You could try restarting your game/device/network if possible (or possibly even a free VPN) just to rule that out. But besides that, the account might actually be frozen manually by the support staff. In which case, you'll have to email them

[novel ravine]

I'm going to try VPN, but I'm stuck endlessly loading, I thought they fixed it

[paper wasp]

Its been 10 days with no reply

So then i retreating from AL and try another game.. this is very uncomfortable for me

[sinful yoke]

please note they can take 1-10 business days before responding

if they do not reply in that time frame, send a follow up email by replying to your original email

[paper wasp]

Ok

[dusty isle]

hello, i just downloaded the game and my screen is black, i already tried to restart the game, unistall and install again and giving the permission to the storage, my android is 7.0, can someone help me?

[spring grotto]

Have you tried restarting your device as well?

[dusty isle]

yes :/

didnt work

[spring grotto]

Can you perhaps try changing your connection type if possible? Such as going from Wi-Fi to Data and vise versa

[dusty isle]

oh, im going to try

no use :/

[spring grotto]

Okay. If that didn't work, there are two other possibilities I'd suggest. The first would be to try a free VPN from your respective app store and see if that clears up the issue. The other would be to try downloading the game from a trusted third party source such as QooApp or APKPure and see if that install works. You could also try just doing some more installs from the Play Store, but that's a longshot and just a guess.

[dusty isle]

yeah i downloaded from QooApp

im going to try to reinstall them

[unreal jacinth]

umm can someone help me ?

i cant login on my new Device

i had been Bind on Yostar/Twitter/facebook and still make a new Account 😐

[carmine hedge]

was wondering if the passed events will return again? I didn't know where to ask also needed a few of the ships from the passed events.

[quartz perch]

Nobody reply the email

[sinful yoke]

@unreal jacinth what server is your usual account on?

@carmine hedge yes they usually return as re-runs

@quartz perch support can take 1-10 business days to respond, if they dont reply send a reply to your original email as a bump

[carmine hedge]

That's really good, thank u for the help

[sinful yoke]

[unreal jacinth]

@sinful yoke Sandy

[quartz perch]

Can u help

I sent a email two months ago

No response too

And my account is frozen now need instant help

[sinful yoke]

@unreal jacinth are you logging into sandy?

[unreal jacinth]

yeah

[sinful yoke]

@quartz perch make sure to send a follow up reply!! and make sure the email is [e-mail]

@unreal jacinth are you logging in at the title screen?

[quartz perch]

It is [e-mail]

I’m saying can u help with that

Or it has to be customer

[unreal jacinth]

ahh finallyy

look like a litttle bug

i had been try again and it work

[sinful yoke]

it has to be customer unfortunately
try this You could try restarting your game/device/network if possible (or possibly even a free VPN) just to rule that out. But besides that, the account might actually be frozen manually by the support staff. In which case, you'll have to email them

good to hear!p

[quartz perch]

i guess it is actually frozen

[dense raptor]

Can i login with id?

Previus data

Coz i lost all my data

[sinful yoke]

only if you bound your account previously you may login

[dense raptor]

Yeah but Twitter created new account

Even if i binded with previus

[sinful yoke]

you did bind in the settings right?

[dense raptor]

Yeah

Now im restalling the game again

So i cant do nothing

[sinful yoke]

make sure you're logging in at the title screen and make sure to choose the right server

[dense raptor]

Game say u are sure to use Facebook (binded with previus account) like a "sure" to lost all data

Dunno why

[sinful yoke]

I am not sure I am understanding

did it say you previously logged in before?

[dense raptor]

Yeah

But like i cant use with previus

[sinful yoke]

why not?

[dense raptor]

Its for that im asking to u

[sinful yoke]

does it make you go to a new account when you press continue?

[dense raptor]

I wont try to use continue if game already say new account

Its my Last hope to get previus account

[sinful yoke]

are you sure you have been logging into the right server?

it sounds like it might not be

[dense raptor]

Now i need to wait for restalling

[sinful yoke]

let me know how it goes once you login and select the right server

[dense raptor]

@sinful yoke

In previus u joined with this Facebook account
Sure to continue?

Its seems u will lose all

If continue

[sinful yoke]

if you press continue it will log you into your account

[dense raptor]

U are sure?

[sinful yoke]

yep!

just make sure to select the right server

i.e. your account is on sandy
but the button says washington
press the button and change it to sandy

[dense raptor]

Sandy?

Im old player

Like game released

[sinful yoke]

thats just an example (i.e. means in example)

[dense raptor]

What was the first server?

Or second

[sinful yoke]

avrora was first
lexington second

[dense raptor]

Now i cant change server

[sinful yoke]

what happens?

[dense raptor]

Dunno

Sorry if im annoying

[sinful yoke]

dont worry

if its not showing up
restart the game and it will appear again

[hazy pier]

why the only event char that appears on academy premises is kizuna ai?

[dense raptor]

For wrong i joined whashington @sinful yoke

Lmao

[junior sun]

Not sure what's the problem here, kindly advise.

[distant mango]

maybe you are only allowed to use alphabets?

[iron steeple]

Igot 2 problems, but my biggest problem is, I just spend 80 euro getting the biggest Gem pack. and I was it was busy making the transaction. and I got back to the game menu but my thump accidentally pressed the back button. and it cancelled my gems purchase, but it still removed 80 euro from my bank.

and now I got nothing.

So I need those 80 euros back, those gems on my account.

[spring grotto]

@iron steeple if you still haven't recieved them, contact support via email with your account information as well as your transaction receipt

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[queen fable]

fix finally that 99999999 and chinese symbols bug

[spring grotto]

We do have it reported but it's more of a placeholder for event text. As it only shows up near event times.

[narrow hedge]

Hello

Is this tech support?

[median needle]

yes

[narrow hedge]

So this is my problem

I bind my account using fb

Long time ago

Then I delete the game to save some space

When I buy new phone the download it bind using the same fb account and everything I have is gone

Even when the notification said that I have a account

[median needle]

did you try to login at the title screen or in the settings menu?

[narrow hedge]

Title screen

[median needle]

ok, make sure you're choosing the correct server when you login. the game defaults to the newest one when installed.

[narrow hedge]

Ouh

So different server means different account?

[median needle]

yup. each server can hold an account.

[stone dock]

I have problem i bought gems but I don't get them

[narrow hedge]

Ouh no wonder I can make same name

Thank you

Sorry to take your time kind sir

[median needle]

@stone dock email CS.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[stone dock]

Ok thanks

[stone dock]

Hey I few minutes email them but 1 minute ago I get my gems so they will get mad about that or they will do nothing?

[sinful yoke]

delete your email or reply to it saying they arrived and to ignore the email

[stone dock]

Ok thanks

Done have a nice day

[sinful yoke]

you too~

[dense badge]

Where can I get help with ingame problems with the mail function

[sinful yoke]

whats the issue with mail?

[dense badge]

Have 4 mail attachments accepted and not received

[sinful yoke]

have you tried restarting the game?

[dense badge]

Jep

[sinful yoke]

contact customer support and they will check and give the items

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[dense badge]

My last question would be ignored... 😡

[sinful yoke]

[dense badge]

From the customer supp

[sinful yoke]

when did you email them?

[dense badge]

I've used the ingame support

[sinful yoke]

then.. when did you use it?

[dense badge]

mom

That was already on 1 June

[sinful yoke]

can you try sending an email rather?
the ingame support function sometimes has issues

[dense badge]

Never get an answer, just the bot

[quartz perch]

Same here

Two months ago, I sent few emails to them. Never got response

[light latch]

I have a weird problem. I binded my account to twitter but after reinstalling AL and logging in through my twitter it shows that there are no characters on all servers. i contacted support but I think that my account is lost
:(

[sinful yoke]

login to the right server

you tried all?

or did you just take a look at the list and look at the character icon?

[light latch]

Well

Tried logging in to the right server and still nothing

:/

r.i.p MarisuH3R3 (2019-2019) 🙏😢

[digital torrent]

sorry, don't have a request, but @light latch that happened to someone i chatted with, and by talking to support, they were able to get it back; hopefully it works out for you too D:

[sinful yoke]

but they bound their account

if your account is bound they’ll turn away a recovery

did you try logging into all servers just in case?

[light latch]

I'll try

But i remember that i binded my account

Clearly

Because i was trying to login on my pc on nox

But i couldn't

I did bind my account

Tried all the servers

And still nothing

[spring grotto]

You did log in w/ Twitter on the initial title screen, yes? If so, also make sure it's the correct Twitter account in case you happen to have multiple ones

[light latch]

I have only one account

Well

Gonna try that recovery that Snowxel said about

I just emailed AL support

Now

waiting intensifies

[sinful yoke]

there is a good chance they’ll just say to login to the right server since the account is bound but

I wish you luck then

[light latch]

Thanks

[sinful yoke]

[light latch]

I don't want to lose that sweet azurcon akashi skin

w<

[gray shell]

hey, i' having trouble logging in. it stays in a black screen. and if it gets past the black screen, it stays in the enterprise loading screen.

[spring grotto]

Can you try restarting your game and your device as well? And switching your network or possibly restarting your network if possible.?

[gray shell]

restarting phone rn.

just now managed to load into u-101 screen. it's frozen there

[spring grotto]

Hm...well it definitely seems like some form of connection issue then if I had to assume. Can you try the options of trying a different network or resetting yours if possible? Besides that, I'd suggest trying a free VPN for the issue to see if it lets you load properly

[gray shell]

tried switching network, it gets to u-101 screen faster, but it foesn't go further than that

[quartz perch]

do they even have a customer support?

I never get any response from them

[sinful yoke]

when did you send an email

[quartz perch]

Two months ago

[sinful yoke]

who did you send it to?

[quartz perch]

I sent two emails

[e-mail]

[sinful yoke]

hm...

[quartz perch]

No response at all

[sinful yoke]

is it perhaps an angry sounding email?

[quartz perch]

Nah

I was asking them to check retire log

[sinful yoke]

I see
did you lose a ship?

[quartz perch]

That was two months ago

My account is frozen right now

[sinful yoke]

ah

[quartz perch]

Try to contact customer support

[sinful yoke]

you should get a reply regarding that

[quartz perch]

Still no response

[sinful yoke]

but note it may take 1-10 business days for a response

[quartz perch]

It has been 2 days

Do you have any special way to contact customer support

[sweet haven]

Hello, i'd like to know if it's possible to open the char's files on a phone because their actual format can't be recognised by my phone :/

[sinful yoke]

I do not theres the ingame and email

@sweet haven I do not know unfortunately

[sweet haven]

I think i found it

I think it's because their format is .RW

I'm gonna search for this rw thing and i'll come back to tell you

[quartz perch]

What should i do when account is frozen