tech-support

[sinful yoke]

no problem

[hardy fractal]

Hello. So, whenever i login and the UI is loading, the game just restarts. The game was running fine earlier today. I also tried restarting the phone, but the problem persists. My phone has 2gb RAM btw

[spring grotto]

Hm...so you're not able to login to the game at all?

[hardy fractal]

I'm able to login, I even get the login successful message. But after that, when the main screen with the secretary, chat and the rest starts loading, the game goes back to the screen with the devs names at the very beginning

[spring grotto]

Hm...not too sure. Perhaps try restarting your device a couple of times as some players have oddly been saying that could fix a couple of issues. Another couple of things you could try if that doesn't work: if you have your account bound to FB, Twitter, or Yostar try a full reinstall. If you don't have it bound, do a file deletion that'll preserve your account data. Steps to file deletion are in the pinned Google Doc

[rugged pewter]

Hi, i having problem with daily. It when i try to run a mission it keep saying not enough slots. It does it mean?

[sinful yoke]

your dock is full!

[rugged pewter]

Thank you.

[hardy fractal]

Tried restarting the phone a couple more times, but it didn't seem to have worked. Then I just kept trying to get into the game while the loop was keeping me out. And it finally worked after 10ish tries. I changed my secretary back to the one I had before (it was the only "change" I've done to my account today) and the problem apparently was fixed. My phone is charging atm, so I'll do some tests later

I had changed from Roon to Acasta. The first is totally static while the other has some expressions, maybe that could be the cause of the issue. Or maybe Roon got angry... :O Anyway, I'll come back with an update after my phone is done charging

[main oar]

Is there anyway to remove a yostar account from a al account and put it to another one?

Because my yostar account is connected to a al account i don't even know if i used even once

[spring grotto]

I don't believe there is. But you can contact support as they have been able to at least edit Yostar binds before

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tropic gate]

Is it just me or are mails missing? Notif shows 7, but mail box shows only 4

[sinful yoke]

do you have any filters on?

[tropic gate]

I had this yesterday but after 15 minutes the missing 3 mails showed themselves

No

I usually stock server maintenance compensation mails for later use during events

yesterday the missing 3 showed themselves after a bit but not now

tried restarting both phone, emulator & PC

[tropic gate]

nevermind, I got it

[hardy fractal]

I'm back. And no more restarts after changing the secretary ship.

[spring grotto]

Okay, that's good to hear. Since it was caused by that specific ship, you could try a file repair from the settings menu to see if that helps in case you ever wanna put her back there

[hardy fractal]

Alright, I'll do that

[ripe gorge]

i don't know where to put this question : so I have 2 of u-101 and I kinda messed up and levelling my duplicate one.Now i try to unlocked my original submarine and locked my duplicate one. But I can't either scrap or use my original one as limit break ingredient

[spring grotto]

Do you have her as your secretary?

[ripe gorge]

nope.. i use iroha as my secretary

[spring grotto]

And you sure you have the correct ones locked/unlocked?

[ripe gorge]

yesh.. I already double checked it...

I unlocked the original one and locked the duplicate one

[spring grotto]

Can you post a screenshot of the one you're wanting to use as fodder? Just for reference

[sinful yoke]

locked the duplicate one?

[ripe gorge]

oh wait.. it's working.. i try login with my pc and now it's working

okay it's working.. I try to login with other device and not it's completely working

thank you

[sinful yoke]

woo

[spring grotto]

Good to hear

[ripe gorge]

i guess i should restart my phone just in case..

[torpid vale]

i have a question i have an ipad air which im using / playing azur lane when my phone on lowbattery

when im opening the dorm , finishing a battle/mission or pvp = it always auto close or game crash

ive already updated the latest apple version and tried re install the game

same problem occurred

[misty crow]

Can you check how much ram it has?

[torpid vale]

according to gsm arena it only has 1 gb ram

[misty crow]

Yeah might be due to that then

Low ram devices have issues running AL smoothly

Its not game breaking but it's not a smooth experience exactly

[wicked grail]

I can't sortie 😕😕

[misty crow]

Dock is full

[wicked grail]

what does that mean?

[misty crow]

Try clearing some ships

Your dock is full

Not enough slots (in your dock)

[wicked grail]

thanks 😃

[gray pike]

I cant open it🤔

[sinful yoke]

try restarting the app

[gray pike]

It’s gone now😶

[spark jetty]

i have a question, is it possible to recover my old game account? i used to play it on my old phone until it dropped and crack. i ended up deleting the game and got a new phone. but when i try to log in i dont remember to bind them to any social media. Is it possible to recover an unbinded account?

Noctis Prisma (LV40) / Server: Sandy

ive tried to contact Azur Lane EN on twitter and FB , no one havent gotten back to me.

i got good skins on this account, and i dont want to lose them. if anyone knows how to recover back an unbind account, that would be great.

[misty crow]

@gray pike it's in the dock now

@spark jetty please email customer support with your username, uid and any other info you have

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[ivory snow]

excuse me does this support azur lane jp tech support?

currently my friend has a black screen now,any solution to fix it?

something like this

[misty crow]

no we don't sorry

but ask him to reinstallmay help

[ivory snow]

but won't the app data be gone?

[misty crow]

it won't actually

[ivory snow]

it won't?

[misty crow]

especially if you binded

[ivory snow]

she didn't bind i think

what she told me

[misty crow]

either way it doesn't

unless the phone is reset

just might need to select the correct server

[ivory snow]

i see ok

[carmine hedge]

I'm having trouble completing daily challenges because it says I don't have enough slots

[misty crow]

dock is full

[carmine hedge]

ok thank you, why doesn't it give the standard sort/enhance screen like it used to?

[misty crow]

not sure, we suspect it's a bug but we haven't confirmed it

[polar surge]

I'm getting this error every time I click confirm or restart the app

[fluid yacht]

Yo is the game good what happened-

[misty crow]

ok hold on

[fluid yacht]

Washington server me and my bf can’t log in we get the same error

[slow mist]

also having same problem as sulframus

[wispy marten]

im having same problem avrora NA

[crude cove]

Same on Lexington

[quaint ridge]

same error here, tried via 2 different networks and from ios and android, from EU

[wispy marten]

not working on my wifi or android data

[ashen cosmos]

^

[misty crow]

EN servers are down, this is a known issue, please wait patiently

[ashen cosmos]

roger

[polar surge]

Also, confirming the same error message "Out of slots" instead of being asked to retire/enhance/expand, this happens only when trying to do daily challenges with full dock

[crude summit]

Heya! On both devices (Xiaomi Redmi Note 4X & Mi 9 SE) the game suddenly couldn't retrieve the version info.

[misty crow]

read 5 messages up

[crude summit]

Connection is fine, obviously. Any solution?

Thanks, will wait 😃

[flat walrus]

Servers are down.

Very uncommon occurrence.

Let's await further information.

[crude summit]

uhu 😦

[flat walrus]

Stay calm.

Don't panic.

Don't PANIC.

dry heaves

[muted bay]

[crude summit]

Polishing my torpedo.

[muted bay]

and my comms just finished

[misty crow]

please avoid unnecessary chatter in here.

[tame lantern]

Used VPN and no VPN... also I had Internet.... why can't I login?

[muted bay]

scroll up

[tame lantern]

I'm at EN SERVER

[flat walrus]

Sorry, Ender-58.

[tame lantern]

Owww EN is down

Thanks

[slim mesa]

its relieving to know its not on my end

[muted bay]

same

[tame lantern]

Anyone knows when will it be up?

[misty crow]

no

...wait

why are you here and asking on alec too

[tame lantern]

Since getting 2 answers are the best 🙃

[fossil siren]

Oh, good thing I am not the only one and I see the servers are down

[quick bluff]

hi guys AL EN si down at the moment or what? I can't connect

[misty crow]

check the pins

[median ledge]

So.. server problems?

I mean, it was fine when I was still connected

[misty crow]

yes

#game-news for details

[median ledge]

But I went onto my phone and I realized that was a mistake

[wise zinc]

Oh ok so I guess its not just me

[misty crow]

servers are coming up slowly so please be patient!

[tawdry arrow]

Game not up for me yet :(

[old helm]

retrieving latest version screen got me

wat do

[weary swallow]

Servers are coming up s l o w l y

[faint echo]

[weary swallow]

Patient pls

[old helm]

[quick bluff]

oh so we need have to wait a little bit?

[granite lion]

yes

[quick bluff]

ok thanks will just try again for a few minutes

[weary swallow]

Servers right now ->

[azure shell]

We were told it was up

[weary swallow]

It said slowly going up

[green copper]

Still cant login

[weary swallow]

Be patient

[azure shell]

Aria lied to us cri

[honest ferry]

still is not up

[weary swallow]

Well its up for some people it just takes time

[honest ferry]

give me the gems

[weary swallow]

My dude read the pins

[azure shell]

Ic

[barren sentinel]

asking us to actually read

[azure shell]

Would have been helpful if that was in #game-news

[fathom warren]

How i can fiks this ?

[honest ferry]

@fathom warren read pin

[soft dawn]

rip

[worldly panther]

glad to see I'm not the only one with the issue
and it's just because the serves are down
nearly had a heart attack lmao

[weary swallow]

Why would you have a heart attack tho

[honest ferry]

you do not simply get heart attack for server down

[worldly panther]

thought it was a softlock

lmao

[honest ferry]

you must be doing something bad for you to think that

[weary swallow]

My DUDE

[quasi lava]

i still cant login but latest announcement is server is up

[quick crystal]

@limber moat literally take 30 seconds to scroll up

[granite lion]

/lockdown

[pale pagoda]

tech-support got locked down.

[granite lion]

#game-news

[granite lion]

/lockdown

[pale pagoda]

tech-support lockdown got lifted.

[tardy totem]

we're back
also has anyone logged into AL after the news update? I'm stuck on the loading animation

[outer badge]

Yes, I can confirm the game is back up and you can login. Just be patient, may be heavy traffic.

[tardy totem]

probably heavy traffic then, most likely case

[fallen hatch]

Oh wow

Good thing i am not the only one with this problem

[gentle mirage]

what do i do if i have paid for gems and i didn't receive them

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[gentle mirage]

cool thanks

[dusky fossil]

hi , server still down ?? I still stuck in retrieving latest version info screen ..

using data , wifi and vpn still same result ...

[misty crow]

Please be patient

[shrewd olive]

I saw the news but this is concerning.

[deft tide]

yeah it still doesn't work for me either [edit works now]

[devout stream]

Same

[river spear]

Same

[devout stream]

Tried it on two devices, neither logs in.

[granite lion]

just wait a bit

[quick crystal]

as they said. It'll take some time. heavy traffic.

[muted bay]

i really hope it's just traffic and not server being down again

[granite lion]

situation under control now

[tardy totem]

restart our games to see if it works then?

[weary moat]

'k I'm not the only one so

[misty crow]

As long as you don't log out

You'll be fine

[granite lion]

just try again in 10 mins or so if you can't log in now

[tardy totem]

guess I'll brush my teeth or something

[turbid inlet]

It works just take your time guys

[dapper pendant]

Same problem here, me & my friends cant open the game.
Version check failed

[worldly panther]

managed to get in
just be patient lads 👌

[glossy crest]

Sigh...

Ship of gems (79,99$) equal to 1,850,000đ (Vietnam currency)
I have 2,446,303 đ in my account

And it even said no tax

Payment unsuccessful
"Your account do not have enough money for this payment" - translate from Vietnamese

•I have searched help from Google play support and I don't find any think about this
And I have contacted [e-mail]
But no respond for a week

@misty crow can you help me?

[misty crow]

hmm

it's a 1-10 working day

[glossy crest]

What should I do now?

[misty crow]

hmm

wait till 10 working days then resend within the same email thread

[glossy crest]

Okay

[ember coyote]

my al problem not fixed yet

[broken grail]

anyone else still stuck on the login screen?

[terse mango]

Yeah, I can't get past the login screen either.

"Loading..."

[dapper cliff]

Same here

[broken grail]

this is even with restarting the game

[ember coyote]

my login prob still hasnt fix

[spring grotto]

For the infinite loading issues, can ya'll try restarting your device, trying a different network if possible, or resetting your network?

[ember coyote]

my prob?

[spring grotto]

The infinite loading issues

[dapper cliff]

Done all of those except changing network because I only have mobile data

[terse mango]

I'll try restarting my device firstly.

[dapper cliff]

Nothing works

[broken grail]

restarting my device worked

[spring grotto]

@dapper cliff What region are you located in exactly?

@ember coyote For your issue, since you already tried both Nox, Bluestacks, and your original phone, I can only think of trying to log in on a spare phone if possible so you can bind your account to Yostar

[ember coyote]

@spring grotto welp, i guess i have to borrow somebody phones then... i dont have a spare phone...

[terse mango]

Trying a different network fixed it for me.

[dapper cliff]

Europe, Lexington server, I'll try some more restarts

[dusky fossil]

Europe too ?? .. i thought it was SEA specified region , like Indonesia ..

[spring grotto]

This is probably something different. Either specifically from client side or aftershocks of the server issues this morning

[dusky fossil]

ah , okay ..

[ornate heart]

aw man loading issues i see are still up

[karmic sand]

I heard Z1 Retrofit was in the works

Is there a planned date/update when she will be released?

[spring grotto]

There is no estimate of when she'll arrive on the EN server. Sorry

[karmic sand]

No probs. Thank you for answering

[ornate heart]

any word on when the loading issues are getting fixed?

[spring grotto]

Loading issues should've been fixed w/ the servers coming back up. Have you tried restarting your device, trying a different network if possible, or resetting your network?

[vale elk]

Anyone else still having the infinite loading issue?

[spring grotto]

Please read my above message for a couple of work around tricks to see if that solves it

[vale elk]

Nope already tryed all that tbh

If there isn't a solution I may just have to try a reinstall

[spring grotto]

You could try that but not completely sure if that'll fix it. Another solution would be to try a free VPN as well. And just to note it down, what region are you located in?

[vale elk]

The Oceania region

[ember coyote]

should i tell my region too?

[spring grotto]

Nah. Your issue is a device issue and not related to a network issue

[ember coyote]

aight

[ornate heart]

welp i tried everything and nothing worked

[quasi flicker]

@vale elk yes

[vale elk]

?

[quasi flicker]

im still getting the issue

[vale elk]

Yeah it's sucky just have to wait it all out

[quasi flicker]

but #game-news says its fixed?

[vale elk]

It isn't for me

[quasi flicker]

same

[vale elk]

And short of factory resetting my phone I'll just have to wait now

[quasi flicker]

i dislike restarting the app

*reinstalling

[vale elk]

I reinstalled it didn't work

[quasi flicker]

because i have to redownload all the sound stuff and fix my settings, etc

[spring grotto]

If you're still having issues and restarting your device/network didn't help, you could try a free VPN in the meantime to see if that solves it

[quasi flicker]

i guess i'll reset my network

nope, still not working

phone is working, emulator is not

oh, nvm phone doesnt work again

[slim thunder]

Help error 100404

still same error

phone and net reset but still the same my ships are gone

[humble narwhal]

Anyone else stuck on this screen

[shell ocean]

yes

[valid glen]

yep

[slim thunder]

no i cant access my acc

[quick cove]

@humble narwhal yup. Im able to log in and wen i try battling ot diconnects and i cant get back in.

[humble narwhal]

Hmm i hope they are aware of the issue, havent seen any news from them

[slim thunder]

when i add in the VC it says error 100404

[valid glen]

i just get network error message and thats it

[slim thunder]

well all my acc on all 4 servers are gone

and thay were bouned to yostar

[stiff depot]

When I try to start AL on my home WiFi, I get this looping infinitely
Any idea how to fix ot on my WiFi? Don't want to use up my data

[valid glen]

@stiff depot i got in after brute forcing it, (waiting for it to time out then tried again)

[slim thunder]

i get that or a error 100404

[stiff depot]

@valid glen how long does it take to time out, out of curiosity?

[humble narwhal]

Doesnt matter if youre on data or wifi, still the same issue occurs

[valid glen]

think it was like 2-5mins maybe? i tried after restarting my phone

[stiff depot]

Ah

For me my data let me in, I tested

[humble narwhal]

Oh damn mine didnt

[shell ocean]

F

[slim thunder]

all my work and money gone

[dense halo]

I'm stuck an infinite Now Loading screen still

[slim thunder]

joine the club all my things are gone and i cant get them back

[dense halo]

this is so odd

[slim thunder]

do to error 100404

im done with the game if i cant get my acc back

[raven cypress]

excuse me, are there anyone who have the "not enough slots" bug when doing daily challenge?

[slim thunder]

i spent money to get my ships from agatos events all the way to now

[stiff depot]

@raven cypress your dock is full

[raven cypress]

oh, I totally missed that.

Thanks, poi.

[slim thunder]

my dock size is at 500 with 471 or 480 ships in it

[raven cypress]

usually it will tell to expand or enhance so I missed it.

[slim thunder]

with 4 oathed

[dense halo]

Its really weird that I can log in with data just fine but wifi won't do anything

[hasty sage]

Did you try to login with wifi again yet?

[dense halo]

Yup, absolutely nothing

[stiff depot]

I've tried wifi multiple times and didn't work, my data did work as well

[dense halo]

I've tried uninstalling and reinstalling on my tablet, it still wouldn't let me get in

[hasty sage]

I was able to login after switching to VPN and after turning the VPN off again still able without having to do any further action

[stiff depot]

I'll try that

[dense halo]

Tell me if that works

[slim thunder]

is there other ways for me to access my acc?

like a web page?

[spring grotto]

A connection error (100404) won't wipe your account. It's just a connection error. If you didn't uninstall, your account should still be there. Try restarting your device, network if possible), and make sure you're on the right server. If that doesn't work, try a free VPN to see if that'll clear up the connection issue

[slim thunder]

i had to re DL it

[dense halo]

Did you bind your account at all

[spring grotto]

Did you bind your account before uninstalling it?

[slim thunder]

yes

[dense halo]

Then you have nothing to worry about

[slim thunder]

how? i dont remember the UID

im freeking out

[hasty sage]

What did you bind with?

[slim thunder]

yostar

[spring grotto]

You just need to log into your account then. Follow the steps on this image. You need to do "Steps 4-5" https://imgur.com/roy6tih

and be sure to pay close attention to step 5

[slim thunder]

cant see that lil biger plz

[dense halo]

If you log with your yostar acc you'll get a verification code on your email

[shell ocean]

just click "see original"

[dense halo]

as long as you remember your yostar acc

[spring grotto]

Here you go. A bit bigger

You can also open the image if you need it even a bit bigger

[stiff depot]

Ok VPN worked but my WiFi still doesn't work, how to fix?

[dense halo]

Do we know if they are aware if the issue?

For a random hotfix

[slim thunder]

at step 4 it error 100404 me

[spring grotto]

Well it really depends b/c on their end, the servers are fine and the issue seems to be only affecting a small handful of users. What region are ya'll located in as well? And if you haven't tried, be sure to reset your device and network(if possible)

[slim thunder]

i have re set both device and net

[dense halo]

US West Coast

[spring grotto]

@slim thunder Try a free VPN then from your respective app store

[slim thunder]

East coast US

[spring grotto]

East coast here as well and it's good for me

[stiff depot]

@spring grotto USA/San Francisco area
My Wi-Fi sticks me on the initial login loading screen with infinite loading manjuus
However, VPN set to USA/New York area and mobile data both work for me

My carrier is Google Fi

[spring grotto]

Hm...if ya'll don't mind (b/c this issue seems to be rather secluded and random) can you take a recording/screenshot of the infinite loading w/ log mode open?

[stiff depot]

Uh... how to activate log mode? I've only managed to accidentally do it... Intentionally doing it never works

[spring grotto]

Here's a video of showing how to open it. And as well just to note, you have to activate it BEFORE you get the infinite loading. As it seems that the game won't register the inputs once that starts https://www.youtube.com/watch?v=p1Yl9InTWzk

[stiff depot]

@spring grotto when Ido the motion my phone just kicks me into another app

[spring grotto]

And you're holding down on the right side w/ your thumb and pinching in w/ your left fingers correct?

[stiff depot]

Or it just brings down my top screen menu

Yes

[spring grotto]

Okay. Let's try this and there is another way to open it but it's a bit less consistent. Hold down on the right side w/ your thumb and while holding 2 left fingers together, swipe down on the top left corner (but you might need to adjust the height so that you don't trigger the drop down menu)

[stiff depot]

Okay, I'll try that. One sec

Okay I got it open
But it closes when I enter the infinite loading screen

Like it goes away

[spring grotto]

[dense halo]

Happened to me as well

[stiff depot]

Tried again
It eorks while I'm on the Yostar and Enterprise screens
It closes the instant the U-101 screen comes up, which then proceeds to load infinitely

[spring grotto]

Aki said to get that for infinite loading and the loading actually closes it

[stiff depot]

Huh
Because I'm still infinite loading

I've let it keep going, still Manjuus

[spring grotto]

Well, I'll let the team know about it, but as it's the weekend, unfortunately I can't guarantee anything as on their end, the servers are working and it doesn't seem to be specifically regional as plenty of USA players still seem to be fine.

[dense halo]

Me and Ghost are in the same area-ish

[stiff depot]

Okay, sounds good. Thankfully VPN works for me

[dense halo]

I live somewhat near San Fran

[spring grotto]

We've had reports of East and West Coast, correct? And what ISP? I know one was Google Fib

[dense halo]

Comcast here

[slim thunder]

fib?

[spring grotto]

Google Fiber

[dense halo]

Google Fiber

[stiff depot]

My data ISP is Fi which works
I forget, think my Wi-Fi ISP is Verizon

[slim thunder]

ty

[neat bobcat]

i had trouble about 30 minutes ago after waking up and im from central US (Comcast) but i was able to login after about 10 attempts. i just kept trying on both phone and Nox until it finally let me in

now im afraid to logout lul

[dense halo]

Atleast I got what i needed to do kinda on my data

but I'll wait for some sort of fix for now

[stiff depot]

Yeah, VPN set to NYC worked on my end, though not instantly - it Manjuus for a few seconds before logging in via VPN

[gusty escarp]

Canadian here and Im stuck 😭

[slim thunder]

https://tenor.com/view/azur-lane-amagi-akagi-kaga-gif-13290715

YAY!!!!

all 4 Acc are back

https://media.discordapp.net/attachments/475414043348172811/591830480622452750/nanodalaugh2big.gif

https://tenor.com/view/end-of-the-world-gif-5897063

ty

[misty crow]

you're welcome?

[stone dock]

Hi can I unlink my account from twitter account and link it to other twitter account?

[sinful yoke]

yes

[misty crow]

yes, assuming you have another bind already

[stone dock]

Ok i have binede to twitter but I must change accounts

Thanks

[sinful yoke]

[carmine hedge]

Is the game working for you guys it's not wanting to load past the main screen for me

I can't log into the game

[shell ocean]

still trying the vpn solution, since re-install and wifi-change didn't solve the issue for me (logging to WCNS from Germany)

[carmine hedge]

Game will load but not past the main screen

same here tbh

[twilit creek]

I can only login through data, wifi stays stuck in login loop

[carmine hedge]

oh, lemme try data then

Same

[dense halo]

Welcome to the club

Data works fine but wifi is in the loop

[twilit creek]

i can switch back to wifi when logged in also but it gets laggy

[dense halo]

We got someone to tell the team but its also the weekend

Just gotta pray its a somewhat big issue and gets hotfixed

[carmine hedge]

what the fuck? it worked @twilit creek thanks

[misty crow]

it's almost 1am for them really

and it's not a server wide disruption

so we can't really rush them

even if we have informed them

[dense halo]

Just gotta sit back and relax

[shell ocean]

i wont rush them, dont worry - i am a patient man.

[dense halo]

while the boats get thirsty for cola

[twilit creek]

im just glad its not just me and my phone is messed up or something

[twilit fossil]

yeah login server issues today

try switching to data and turning off wifi

[carmine hedge]

Did data worked for a bit but then 20 minutes later just quit on me

[rugged bison]

It worked this morning on my pc emulator, but my phone is stuck loading the login screen

[spring grotto]

We've informed staff of the ongoing connections issue but as it is the weekend, the response may be delayed. If you are experiencing the connection issues, please consult the following pin in this channel for some possible workarounds in the meantime

[lilac summit]

How long does it normaly take for Yostar Staff to answer to an e-mail ?

[misty crow]

1-10 working days

[lilac summit]

Hmm, okay. Wrote them on 04.07.2019 because Google charged me 2 times for one Box of gems and Google said I should contact the developer of the app first.

[carmine hedge]

I have a problem with the box of gems too

I bought it yesterday and still dont have any gems

the transactions is verified tho

[lilac summit]

Weird

Google said I should write Yostar directly. Because if Google refunded it, there might be a chance that the developer subracts double the currency used in games as a penalty

[spring grotto]

@carmine hedge If you haven't already, contact supper via email. And please include your account information as well as the receipt for the purchase

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sharp frost]

I have a problem with my purchase too ;/

I guess i'll send some email

[distant silo]

How do I go about recovering my account using the yo-star binding option?

[sinful yoke]

login at the title screen input your email and newly generated code

[distant silo]

I tried to use it with the email I previously had used but the save wasn't loaded and it's just kicking me back to the first mission that new players have to go through.

[sinful yoke]

make sure to login to the server you usually play on!

[distant silo]

I did.

Which was Sandy.

[sinful yoke]

do you have your UID?

also make sure its the same email you bound with, multiple emails makes room for mistake

[distant silo]

So it's automatically switching to Sandy when I used the email I did to bind but the save isn't being downloaded.

This all started because the game kept telling me it was failing to retrieve the latest game version and no matter what I did it wouldn't get past that error. So I attempted a game reinstall and well...this is what's now happening. I am seriously worried I am fucked.

[sinful yoke]

can you try the other servers

[distant silo]

I can't find the emails I had previously sent Yo-star that contained my UID and the one possible hope I have is finding the DMs I sent to the user Carol previously.

Sandy was where my save was on. I know that without a doubt.

What was Carols name on here?

[sinful yoke]

carol is not here

[distant silo]

Shit.

[sinful yoke]

so we do not know

[distant silo]

Was that the spelling of her name?

[spring grotto]

Z-Carol and I think the numbers were #3447?

But the numbers might be wrong

[distant silo]

Got it!

[sinful yoke]

all I remember is that it had carol in it

[distant silo]

And bingo.

201749578

Was my UID

[sinful yoke]

/checkbind 201749578

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Jul 13, 2019, 7:13 PM

[sinful yoke]

try one of the others and see if your account pops up?

[distant silo]

I don't have the Twitter or FB accounts I previously binded to.

I left social media.

[sinful yoke]

well thats an issue you should contact support to remove them

[distant silo]

So how do I go about getting my save back?

[sinful yoke]

can you try all servers just in case? if thats not working I'd say try logging into another device

[distant silo]

UID: 201749578
In-game name: Daragoth
Server: Sandy

Was the info I gave Carol back when she was on here.

[sinful yoke]

I see then, can you try logging into another device?

[distant silo]

I only have the one phone.

[sinful yoke]

also do you have multiple emails?

[distant silo]

Should I try clearing the games cache on my phone? Or somehow clear the active save that was forced with a new game?

[sinful yoke]

you can try, but I dont see how it will help

[distant silo]

Huh?

[sinful yoke]

all I can think is that you're logged into the wrong email

or maybe logged in incorrectly

[distant silo]

I used the same email I did that I previously contacted support with. I have three emails. There is one I haven't tried yet, so I will give that a shot.

[sinful yoke]

you could always check your old emails for one that gave you a generated code, because its likely you emailed them on a different email

[distant silo]

I know one of them automatically kicked me to the Washington server. So I know that wasn't right.

[sinful yoke]

they shouldnt be changing servers

server change is manual

a fresh reinstall will always take you to the most recent server

[distant silo]

Well one of them does.

[sinful yoke]

I wonder if thats a new feature we dont know about then

[distant silo]

The other two (that I don't think are the ones I used) are taking me to Wash. The one i think is the one I used is taking me to Sandy. Which is why I believe that's the one I used to bind.

[sinful yoke]

can you try switching to sandy on them?

[distant silo]

Sure

wants to start crying

I got it working

[sinful yoke]

woo!

[distant silo]

Was about to go into a panic attack.

Thank you for your help @sinful yoke and @spring grotto
You two are wonderful.

[sinful yoke]

glad you're back in

also, for future ref, accounts are recoverable

its just a long annoying hassle

[distant silo]

What do you mean? Not the binded way?

So wait. Was the latest game error I was getting last night actually on their end? I just got compensation for a login issue.

[sinful yoke]

if someone forgets to bind their account and loses it, it can be recovered
but proving ownership and exchanging information is annoying

[distant silo]

I'll take a screenshot of my account info.

[sinful yoke]

check #game-news for the discourse of those login issue rewards

[distant silo]

Will that help?

[sinful yoke]

that and screenshotting your binds is also helpful

[distant silo]

👍

Thank you again two you both.

[sinful yoke]

no problem!

[distant silo]

Without knowing Carols username, it would have been a lot harder...

[gleaming kite]

i need help i bought the x2 for 600 pack and did receive. i got it the second time but not the first

[sinful yoke]

contact support with your account information and your order ID (receipt in your email)

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[gleaming kite]

ty

[shadow fern]

Hello, I need help with logging in, when I unlocked the dorm, I couldn’t send anyone to the dorm, so i tried to restart it and now the game crashes everytime I try to load the app(it loads the ‘Press to start’ screen, after I press the screen it crashes) Im using iPhone XR

[spring grotto]

Hm...that's a new one for the XR. Have you tried restarting your phone yet? The game sometimes likes to act up and restarting your device once, twice, or thrice will fix it every now and again.

[shadow fern]

No, I’ll try it.

Nope, it happened again after restarting my mobile

It’s interesting, when I open my opened applications menu, it shows the dorm

[spring grotto]

Hm....you could try offloading the app but not too sure if that would solve it And I don't suppose you were able to bind your account as of yet, were you?

[shadow fern]

I did from the beggining

Before i started playing

[spring grotto]

Okay, so you bound it to Facebook, Twitter, or Yostar from the settings menu in game? If so, that's good b/c at the very least we could try a reinstall as a last resort

[shadow fern]

Facebook

[spring grotto]

Okay, so from me personally my recommendation would be to try offloading the app, perhaps even restarting your device once or twice more (but as the first one didn't work, this is more of a shot in the dark), and if none of those work, perhaps a reinstall might be needed unfortunately

[shadow fern]

I’m currently trying offloading

After offloading, it’s happening again, I’ll have to reinstall it then

[cedar zinc]

Having a issue with the game stuck in a constant cycle of loading after downloading the new update
I'm on a Iphone 8 with the most recent version of IOS

[unique thicket]

Hello, I need some help with my account.
My cellphone broke and I didn’t have my account linked to any social media.
And now I am not able to get my account back to my new phone

What can I do to get it back?

[spring grotto]

@cedar zinc What region are you located in?
@unique thicket Do you happen to have the UID of your account?

[cedar zinc]

North America

[spring grotto]

Okay, then please check the pins in this channel

[cedar zinc]

god damn my wifi sucks for mobile but yeah I managed to get passed it by using my data, thanks for the help

[shadow fern]

I reinstalled the game and it works again

Thank you for your time Toaster

[spring grotto]

Hey, that's good to hear and no problem

[ember coyote]

i dont have spare phone and reinstall the game more than 3 times already...

[spring grotto]

Sorry, but that's about all we can offer in terms of a workaround. The crashing issue is known, but there's no fix for it that we know of.

[fickle lichen]

Sorry to interrupt, but I have a quick question.

[sinful yoke]

yes?

[fickle lichen]

So i just purchased some gems, which is my first time, how long do i wait for them to be added?

[sinful yoke]

they should be instant

did you get a message at all saying "please wait" or something along the lines?

[fickle lichen]

Yes

[sinful yoke]

hmm alright, some people get that message and get their gems in like 10 minutes (no idea why?) but

if they dont come in that time contact customer support

[fickle lichen]

Cool, thank you

[sinful yoke]

[ember coyote]

Welp cant play azur lane anymore~... and there's no way im playing it all over again~...

[unique thicket]

@spring grotto I unfortunately don’t, I know my user name and some very account specific information. I’ve made purchases before if that’s a way to recover the account.

[spring grotto]

Alright, no problem. If you don't have it, just contact support via email and they'll look into your account and help you out w/ it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for support

[unique thicket]

Thank you very much, may I get the email please

[sinful yoke]

its in the message by the bot

[e-mail]

[unique thicket]

Thanks

[limber jackal]

So I had to have my phone warrantied because of an issue. But I had make sure to save the account information to connect back to my account. but I'm not seeing a spot to put it into when opening the game

[sinful yoke]

login at the title screen

the one with the new sub

[limber jackal]

that's the thing, I see the twitter, facebook and yostar connects on the side. but there isn't a choice to log in by the account number code and password

[sinful yoke]

theres not an option for that

yostar is by email

and a fresh generated code sent to your email

only password is the 2factor but im not sure if that also applies to logging in

[limber jackal]

it used to be, but I figured it out it had me auto set to the wrong server

soon as I selelcted a different server it found my account

[sinful yoke]

all fresh installs will default to the newest server

glad you're in

[limber jackal]

little annoying butr understandable lol

But yeah, so I guess I should just throw out the account number and passcode since that seems to be archaic and not a way to log in anymore?

[sinful yoke]

what exactly is the number and passcode? like where did you get them?

[limber jackal]

from the game a while while back. there was an option to pull the account number and a password/code to log back into an account if required.

[sinful yoke]

account number sounds like UID

[cobalt snow]

password/code sorta sounds like yostar binding

those are one time things that you need to get a new one each time

[limber jackal]

yeah. But I had never used to so I assumed I'd use it to get back in But I just couldn't find a place to put it in. I had generated back last year when the EN Azur Lane was starting.

[cobalt snow]

oh, that might be something else then.

[limber jackal]

But it's all good. I got back in from just changing the servers, probably cause I was fairly sure I had also connected my twitter fortunately.

[autumn beacon]

Was advised to ask here: Since the big 11th update I have not been receiving Wisdom Cubes from commissions. It will display cubes (usually 1-2) in the "Items Found" results, but then there will be no additional cubes in my inventory. I'm able to obtain the cubes from Dailies, but that's it.

[cobalt snow]

Hmm, I'd ask to check after a restart just in case it's just a visual desync, but CS can technically directly address this.

[autumn beacon]

I'm pretty sure I restarted my phone since then, but to be safe I did so just now and there's been no change.

[cobalt snow]

Alright then contact them via the below

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[autumn beacon]

Thanks, will do so right now.

[carmine hedge]

Just wondering if my azur lane got deleted and I had my Facebook account linked to it would all my stuff still be linked to the account like my characters etc because in the past I've done this and all my stuff would be gone

[cobalt snow]

assuming you properly bound, it should be connected to that FB account

make sure you login on the title screen, before server select, and select the right server (check all if it boots you to tutorial, just in case).
there's an infographic in pins (2nd half) that explains what you should do.

[carmine hedge]

Ight thanks because I've started to mod the texture files of Honkai Impact 3rd and I've ran out of space XD

[quasi flicker]

i bought the 30 day pack and my game crashed when i hit ok

idk if its in effect now

[sinful yoke]

did you get anything in the mail/do you have access to buy it again?

[quasi flicker]

i have access to buy it again but it shows up on google play that i paid it

[sinful yoke]

it did not go through then/not active

contact customer support and include your account info like uid, name, and server
also include a receipt like an order ID that was sent to your email!

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their email is above

[quasi flicker]

k

[nimble ridge]

Not sure if this is a problen with my end alone but since the recent update i havent been able to buy anything with error 100404 poping up as well as that error poping up everytime i connect

[sinful yoke]

can you try restarting your phone? @nimble ridge

[nimble ridge]

Yeah just did that , i even re installed the game ealier today , im using data , wifi , still gives me the error i have no idea what it could be

[sinful yoke]

can you reset your router?

[sinful loom]

Can somebody confirm that the app store server is currently allowing the download of the game?

I've been trying to redownload it for about 8 damn hours

[sinful yoke]

try canceling and downloading again

[nimble ridge]

I did that didnt fix it.. It lets me play but just dosnt let me buy any gems. Ita frustraiting cause it connects and plays fine i just cant buy any gems

[sinful yoke]

does a vpn help?

[nimble ridge]

I dont think so it was fine for over a year only since the last big update has it been doin this.

[sinful loom]

i am going to be so sad if I miss the monthly ship drop cause my phone likes randomly offloading apps 😦

[stuck ore]

Hey so... I’m guessing this is the place to ask. Due to the recent loading issue I had read online that one fix was to uninstall the app then reinstall. Stupidly I tried that without checking first but I did bind a yostar account so will that bring my progress back or is that it and it’s gone because I had made quite a bit of progress and had a lot of different ships. Unfortunately my progress seems to be gone as I have reinstalled the app and it is making me play the tutorial again I really enjoy this game so I hope I can get my progress back with the yostar. Sorry for the long post

[sinful yoke]

are you logging into the right server?

[stuck ore]

Yeah I’m logging into the one I was always using before uninstalling Sandy

[sinful yoke]

do you have your UID by chance?

[stuck ore]

I don’t think so

[sinful yoke]

can you try logging into other servers just in case?

[stuck ore]

Tried them all and it still brings me to the tutorial

[sinful yoke]

do you have multiple emails?

[stuck ore]

Nope

[finite island]

how do you play Azur Lane on PC?

i mean how to install?

[quasi flicker]

you use an emulator

ie. bluestacks, nox, memu, mumu, etc

[round wasp]

how to transfers azur lane to sd card?

[misty crow]

you can't

the most you can do is move the app normally

the obb has to stay on the phone memory

or the game won't work

[round wasp]

i try to set azur lane to use sd card, but obb thing i move it over too

[misty crow]

it won't work

the obb must be on the phone memory

[round wasp]

yep it have black screen

but my phone system use more than 70% of my storage

[misty crow]

can't do much about it

[round wasp]

:(

[misty crow]

android phones with small phone memories are like that

[round wasp]

well that suck cause azur lane use like almost 2gb

[stuck ore]

Well given it’s been a while since I last got a reply I’m assuming my problem can’t be fixed. While it was fun playing the game I’m not going to start all over again but thanks for trying to help anyways

[spring grotto]

@stuck ore What exactly was your issue? You have your account bound to Yostar and can't seem to get back into it?

[stuck ore]

Yep game keeps bringing me to the tutorial every time I log in

[spring grotto]

Gotcha. So you logged in w/ Yostar on the title screen correct? You're sure you inputted the correct email (especially in case you have multiple ones you use), and generated a new code, and after a successful login, made sure you choose the server you previously played on?

[stuck ore]

Yep but maybe I got the code wrong I’ll try again and see if that works

Wow thank you so much it worked this time I was just about ready to give up on the game too seriously thank you

[spring grotto]

Hey, that's good to hear and no problem at all

[earnest nacelle]

can't login, why?

[sinful yoke]

well what happens when you try?

[serene stone]

How can I get my old account back

[spring grotto]

Did you have it bound to Facebook, Twitter, or Yostar?

[serene stone]

Facebook

But it just keeps making me start my game over whenever I login on any of my devices not letting me continue

[spring grotto]

Okay. If you had it bound to Facebook, you just need to log into your account on the title screen AND then choose the server you previously played on. You character stays on the server so you need to fully log into that server.

https://imgur.com/roy6tih here's an image for visual reference. Steps 4-5 are for retrieving your bound account

[serene stone]

It didn't work😢

😑

[spring grotto]

And you followed Steps 4-5 exactly? Do you happen to have your UID?

[serene stone]

Yes I did the steps exactly,but what do you mean UID

[spring grotto]

User ID. It can be found in your profile in game, and it's a long string of numbers. If you don't have it though, that's okay. Well if you did follow those, I'd say make sure it's the correct FB account (if you happen to use multiple ones), perhaps also try on another device (such as a spare phone or PC emulator) and see if it logs in correctly on there. And if none of those work, contact support and they can look into your account for you

[serene stone]

How do I contact support?

[spring grotto]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email for support

[dire pasture]

Does the "tap to see which ships can use" function work on equipment in azur lane or im i just silly :p im on an android

[spring grotto]

It does work. The hitbox is just REALLY finicky and can take some time to actually activate

[dire pasture]

Does it work on all items? Tapped on a battleship gun...worked after tapping a few times...tapped on a regular gun or a plane....nothing

[spring grotto]

If it has the tooltip of "Tap to see which ships can use" then yepp

[shut orchid]

help me

[spring grotto]

Your dock is full. Dailies have a bug where they aren't showing the correct popup

[blazing trail]

It's been eight weeks since I sent an email to ask about getting my missing skins back. Never got a response back. What to do now?

Been waiting , hoping that they would reply but no dice. Getting a tad annoyed by this.

[spring grotto]

8 weeks? Send another email to support (preferably in a reply to your original one). And if you'd like, you could wait for about 2.5-3.5 hours for them to be in the office as that might get a faster response. And also make sure you're sending it to the correct email [e-mail]

[blazing trail]

Ok. I've done that earlier though. Yup, right email

Hence, total wait time

[spring grotto]

Unfortunately that's about all we can do here. Is direct to the support email. Especially for such a peculiar as yours sounds

[true ridge]

is this where i can get help for billing issues

[spring grotto]

Yepp, we can attempt to help you solve it or at least get you to the people who can. What exactly is the issue?

[true ridge]

purchased gems but did not receive them

[naive crow]

Can somebody review my email to support?

[spring grotto]

@true ridge If you didn't receive your gems, please send an email to support with your account information (such as name, server, and UID) along with a copy of the purchase receipt and they'll manually get them sent to your account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email contact info for support

@naive crow What exactly do you mean? As in, you sent the email and didn't get a response yet?

Or just to look over it before sending?

[naive crow]

Look over it before sending.

But I need to add my in-game name, device brand, model and operating system.

[spring grotto]

What exactly is the email in reference to?

[true ridge]

how long does it usually take for them to respond to emails?

[spring grotto]

Generally, the range is around 1-10 business days. But most individuals have been reporting it to be on the quicker side for purchase issues as they've been expanding their support staff. And they'll also be in the office in about 2-3 hours (give or take)

By quicker side, almost same day a good bit of the time. But no guarantee for that quick

[true ridge]

awesome, thank you~

[sinful yoke]

2 hours

10pm your time

[spring grotto]

No problem at all

And I say 3 give or take as there are times where they come online a bit later

[sinful yoke]

ah prob cause theyre settling in

[blazing trail]

What does a purchase receipt look like for itunes? Do I need to screenshot the purchases or no?

[spring grotto]

If you go into your Apple account, go to purchase history, and then click on "Total billed" at the specific purchase, you'll be able to pull up the full receipt

[blazing trail]

Ok. Do I need to screenshot it though?

Or just the codes for it?

[spring grotto]

They generally prefer screenshots from what we've been told

[blazing trail]

Looks like I've got to rework the email then. Thanks for the info

[rancid torrent]

Trying to recover an account I had under Google Play

I've posted in the in game help messenger but no response

[sinful yoke]

accounts do not bind to google play

did you perhaps bind to something else and think it was google play?

[rancid torrent]

It might have been a YOSTAR

[sinful yoke]

also in game help, theres an article specifically for lost accounts

do you have your UID by chance?

[rancid torrent]

I've been logging in to one based on my email, [e-mail], but did not see any of my stuff that should be there

[sinful yoke]

have you tried other servers and what not?

[rancid torrent]

In the in game help messenger I sent the text from a Google Play payment receipt

I have tried multiple servers, yes

[sinful yoke]

it’d be helpful if your had your UID, but if you dont, dont worry

can you check all your emails for the confirmation code if possible? whichever one has the oldest email for it is probably the one with your account

[rancid torrent]

Checking

Nm, looks like I might not have registered back when I played last year

Apologies

[sinful yoke]

so it wasnt bound? you already contacted support (in game) right?

also yostar binding is relatively new, about 5 months old now

[rancid torrent]

I probably went inactive in December or January

[blazing trail]

Forgot to ask: can I remove the personal info for billing or do I need to leave in there?

[sinful yoke]

things like card number, billing address, first name, all that jazz, you can censor it!

most important thing is what you bought, how much it costs, and things like order ID

[blazing trail]

Ok. So other purchases that were also on there, censor that as well?

[sinful yoke]

if its not a missing item, thats fine to censor

looks good yep!

[rancid torrent]

Might you be able to find the profile based on this?

[sinful yoke]

ah

no

please read the article on recovering a lost account!

[rancid torrent]

oh, well the nickname would have been either my name here or "Silbernes" on Lexington server

[sinful yoke]

should be in the help area

[blazing trail]

Kawaakari#7040 Ok, thanks for the info. Will work on rewriting the email. Hopefully this works.

[sinful yoke]

make sure to tell customer support that! most important stuff is your name and server

[rancid torrent]

I did tell them that, but no response, no answer at all and the ticket has been active since Monday

[sinful yoke]

they can take 1-10 business days to respond

[rancid torrent]

I'll go wait then

thank you for responding

[naive crow]

@spring grotto I'm trying to get my old account back that I have in Avrora.

[spring grotto]

Ah, gotcha. And did you not happen to have it bound? If so, just be sure to include your account information such as name, server (and if possible UID and commander LVL)

[naive crow]

I did.

[sinful yoke]

what did it bind it with?

[naive crow]

My Facebook account, but I think that I lost it due to the Facebook login issue.

"lost"

[sinful yoke]

whats the login issue?

[naive crow]

There were some sort of login error code, last year.

[sinful yoke]

can you try again?

error codes from last year are no more

[naive crow]

I did, recently but I had to start all over again.

[sinful yoke]

yes 100811 no longer exists

[spring grotto]

So you were able to log in w/ FB then? Then after that you need to make sure you choose the correct server. You have to login to the one that your account was previously on. If you haven't tried it yet

[naive crow]

I check the server list, and it didnt show my account in each of them.

[spring grotto]

Don't pay attention to the character icon as that's kept locally on your device. It won't show up until you fully log into the server

[naive crow]

Oh

Yeah, I check all of the server and I had to start at the beginning in all of them.

[spring grotto]

Hm...and you're sure you used the correct FB account? Mostly just in case you happen to have multiple ones. If you are, I'd say wait until support replies w/ some confirmation/information regarding your account. And if you'd like as well in the meantime, you could try logging in on a separate device (such as a spare phone or PC emu) if possible to see if that logs you in correctly

[naive crow]

Ok.

[reef sparrow]

idk if it's a bug or some dev feature I accidentally activated, but I dropped my phone while I was in the commission screen and grabbed it weird, and when I looked at the screen it was overlaid with a rolling log/console of things going on in the game I could scroll through or pause

I really wish I knew how to reactivate it because it was kind of cool

oh, never mind, figured it out with a quick google search

[sinful yoke]

found out how to activate it?

[reef sparrow]

yeah

looks like it's just a debug screen

[sinful yoke]

woo

[zinc sierra]

do i need SS of gem purchase when emailing customer support for missing gem or no?

[sinful yoke]

an ss of your receipt!

[sinful loom]

I just want the game to bloody redownload

😦

It’s been like days

Can someone confirm that this is client side?

[sinful yoke]

its definitely client side

have you tried restarting your device or sweeping your phone for all azur lane files?

[sinful loom]

I mean I have but I’ll do it again once more

When does the sub event end?

17th?

[sinful yoke]

the 23rd

you can always double check by checking patch notes

[sinful loom]

Ah plenty of time 😃

[sinful yoke]

[sinful loom]

I'm going insane

[misty crow]

@grizzled bobcat use that command in #bot-spam next time.

[grizzled bobcat]

Wait but this is tech support

I need help

[misty crow]

with what?

[maiden dagger]

Hi ! Im gonna need help

[misty crow]

regarding what?

[maiden dagger]

EN server build issue, am i writing on a good place or not?:/

[misty crow]

build?

[maiden dagger]

I started this morning 7 builds , 2-3 hours before server reset. And went to sleep, i just checked up 5 minutes ago and all my 7 build was gone

[misty crow]

have you checked your dock

[maiden dagger]

Yes with time sorting, and the last one is the ship what i opened from build before i started the 7 other build

[misty crow]

just restart your game again

if they still don't appear

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[maiden dagger]

Thank you for your kindness. Restart didnt work. And i didnt knew the support email so thanks for that too. Sorry for bothering . Have a nice day! :)

[misty crow]

[frozen cedar]

I know I'm not the only one that didn't receive all their AX reward but....i receive the classical one while my classical code got stolen...I redeem initial and deluxe one but receive classical reward. I'm super confuse x.x.

[hollow meadow]

What can I do if game is not available in my region (which I think it should be cos I live in hk and it's made by Chinese dev)

Sry if this is in faq or sth

[spring grotto]

@frozen cedar The rewards haven't been sent out as far as we know (but they could've been). If you're sure you got the classical rewards (and not the 10 cubes and coins that were sent out for everyone) please contact support by email
@hollow meadow You can download it from a third party provider such as QooApp and APKPure but more than likely as well if you're in HK, you'll need a VPN to connect (preferably a free one)

[hollow meadow]

Ok thx

What about hk tho

[spring grotto]

It's very possible the EN client will be blocked in terms of connection in HK. You said you live there

a VPN will help bypass that issue

[spark furnace]

Server maintenance, login expired, manju chicken loading, huff its very anoying.

[waxen spruce]

Anyones game having issue verifying veraion?

[misty crow]

doesn't seem like it to me

might be region specific

@spark furnace @waxen spruce what region are you guys in?

[midnight harbor]

hey guys, anyone here know VPN that can be used in mumu emulator

[spring grotto]

TurboVPN and Hotspot Shield are two I can think of

[waxen spruce]

I'm in en, na

[misty crow]

as in

where do you live

[waxen spruce]

In the us

I dont vpn

That's what I keep getting

Internet works fine, but done have access to wifi

[misty crow]

might be your data provider then

use a vpn to log in to the game, then you should be able to turn it off

[jade rain]

uhh... not really sure if this goes here, but...

https://cdn.discordapp.com/attachments/455024773320146955/600318021239701514/Screenshot_20190715-082835.png
https://cdn.discordapp.com/attachments/455024773320146955/600318021239701515/Screenshot_20190715-082818.png

was i supposed to get all of this?

(cuz some of the stuff repeats twice)

[misty crow]

yes

[carmine hedge]

Not really sure if this is the channel to ask this but if you play on more than one server it's okay to claim the mail for each server right? Such as the nice gems from Headquarters.

[misty crow]

tho

each server is a separate "account" to speak so yes

[carmine hedge]

Ah just wanted to make sure

[misty crow]

you can't transfer things between servers

so it's not an issue

[jade rain]

so it's fine if i redeem everything?

[misty crow]

tbh

even if it was given wrongly

they can't exactly take it back

[jade rain]

well... alright

[misty crow]

like that's what happened before

[carmine hedge]

@jade rain that's kinda interesting

[misty crow]

just call it lucky i guess

[jade rain]

lol

[carmine hedge]

Lol

[misty crow]

i redeemed one code and got 2 for whatever reason

i'm not sure why but i plan to investigate when the staff comes back tmr

[undone acorn]

for the AX code, I had inputted 3 codes but only got 1 mail in the game, what should I do?

[jade rain]

did you only get one item?

@undone acorn

[undone acorn]

I have multiple items from in mail, but just 1 mail, is that correct?

[jade rain]

oh... hmm. that's different than my case. i redeemed 1 code > few days later, got 1 mail that only had 1 item > few days later again, i got what i posted above

[undone acorn]

this is what I got even though I had 3 codes.

[jade rain]

oh. you also got that other mail
uhh... not sure, then

[spring grotto]

If you haven't received the others, contact support via email and if possible, include your codes as they would really help them

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@jade rain @undone acorn sorry but, can i have your UIDs first

just for future ref

[jade rain]

moment

67111516

[misty crow]

thanks

[undone acorn]

UID is 68253507

[misty crow]

thank you

[raven flume]

Is anyone problem with connection specialy provider local, and also i got expired data login

[spring grotto]

What region are you located in exactly?

[raven flume]

Mine in indonesian

[frozen cedar]

@spring grotto

yeah i got this

[raven flume]

This should be fine if im using a better isp

[frozen cedar]

pretty sure thats the lowest

from what ive seen ppl post all 3 rewards

and i redeem initial and deluxe x.x

[misty crow]

@frozen cedar could you send your UID? we're taking not of everyone with this issue

[frozen cedar]

server : avrora

my classical code got stolen apparently, it was already used when i redeem on the site

while my initial and deluxe was redeem with this UID and it appear my commander name on the site

i got a pic with all my code together in real life

[misty crow]

thanks anyways

so it doesn't seem to be limited to 1 redeeming method either

[tranquil cloak]

I'm also missing rewards - redeemed only a Deluxe code, got no mail at all. UID 203568713

[frozen cedar]

thanks for checking it up!

[grizzled bobcat]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[distant silo]

So Research Academy doesn't reset for me at Midnight like the game claims it's supposed to. It only ever resets once I complete a project. Is this a known issue? Or?

[spring grotto]

If you had a project running, then yes you need to complete it. If you didn't have one running, be sure you're checking at 12:00AM PDT as the game is based on PDT. Besides that there, it might be a form of server desync in which case it might take a few extra minutes or so to resync and refresh them

[main eagle]

UID: 270337772 Server: Washington seems i didn’t got the Deluxe code reward

[misty crow]

alright noted, thanks

[bold zenith]

Hello, I have a problem with the Gmail binded to my yostar Account

[misty crow]

what is it?

you can't unbind an email from yostar atm

[unreal rivet]

Same issue other people are posting about. I claimed the initial and the deluxe code

[spring grotto]

Can we get your UID please?

[unreal rivet]

136348805

[spring grotto]

Got it. Thank you very much. We'll get it noted down. And we'll be talking to the staff tonight when they get online to see about resolving these issues

[pearl violet]

hello im back t play azur lane but when i tried to login w facebook i lost my acc

[spring grotto]

You just need to log in from the title screen w/ FB (and make sure it's the correct FB account if you have multiple ones) and then choose the server you played on previously. Don't pay attention to the character icon. That's kept locally on your device and won't show up until you fully log into the server

[carmine hedge]

Hey! A translation of the game in French will it be possible?

[misty crow]

wrong channel, but unfortunately it's unlikely

especially since the game is already released in france in english

[carmine hedge]

Oh sorry, hmm ok

[normal mauve]

Hello, I called technical support about account recovery 6 days ago, indicated the necessary information besides the UID code, because I simply don’t remember it, is it possible to recover an account without it or not? Technical support did not send an answer about the restoration of the account except for the letter describing the actions to link the account and specifying the data of the past.

[spring grotto]

It's not needed for recovery (assuming you can provide all other account information). As for their response, if they didn't understand that you were attempting to recover and told you the steps to binding, just reply to them and let them know clearly that you're looking to recover your account.

[normal mauve]

Well, in the first letter there was a sea of information, so if you specifically indicated which one, otherwise I think there is not much that is needed, but I can even tell everything from the research of 6 unique ships to the composition of my SR ships, if I need to have a backup file, I don’t know why but you never know.

[sinful yoke]

binding can mean recovery tho so might want to be more specific with them

[normal mauve]

I indicated the server on which I was playing, the account level, the time that I played for, I don’t know why, but I called all my SR ships the number of rubies and the number of pvp battles, I was flooded with nerves here =\

[normal mauve]

In general, I like to help or ...

[spring grotto]

Well just need to make it clear that you want to recover it and also be sure not to overflood the email with TOO much information and cause confusion that way

[normal mauve]

Hmm, well, I sort of made it clear, but according to the information I could give a surplus, in general, if I specify by mail what information to give, they will answer me, or how, the community is quite large in the game and I am not sure that if I write mail, I will receive additional questions that need to be answered for account recovery, since it is clear that people can be busy for lengthy correspondence but 6 days have passed = \ so I decided to find out everything about it, well, I already indicated the new account and its UID.

[somber sphinx]

Server: Avrora
UID: 68742072
I redeemed the deluxe code but I haven't received anything in the mail

[spring grotto]

Got it.

We'll get your information noted down

And we'll attempting to get in contact with the team tonight to see about these issues

[somber sphinx]

Thanks for all the help! You all rock

[hidden dune]

I installed bluestacks about an hour ago and got past the tutorial and binded that to yostar before realizing my original account is on FB

i want to delete my yostar connected account so i can bind yostar to my FB account

[sinful yoke]

try contacting support to manually shift the email to your original account

users cant remove or change yostar accounts and must be assisted by customer support

their email is [e-mail]

make sure to include things like your username and server!

[hidden dune]

thanks

[dapper gate]

I turned in an initial and a deluxe code from AX on about the 7th and I only got the rewards for the initial code when they came out today. Should I wait for further mail to come or is there something else I should do

I’m Avrora server, UID is 67109769, and here is the rest of my info

[median needle]

i'm pretty sure the only relevant info they need is your UID and the server you're on.

[sinful yoke]

we’re waiting on word from staff

[verbal flare]

Hi, I believe this is the right place to ask some questions about the game?

[spring grotto]

Depends on the question but it might be. What exactly is it?

[verbal flare]

So, a friend of mine asked me wether he is going to get banned for accidental reports.
He said that he accidentally reported someone in the chat ( the one in the main menu, where you can see chats, and you can select to see the player’s profile, add, blacklist, or report ).

[spring grotto]

Nah, 99% of the time, they won't ban for one false report. At most, I could see them perhaps taking action if it becomes a habit of false reporting.

[verbal flare]

Ahh I see, thanks for your answer. He was using my iPhone yesterday, so I just don’t want to get device banned ( for the worst one ) in case if something happens. And I heard your answer... I immediately told him right now via SMS

[carmine hedge]

What does this mean

Every time i start a battle

I get logged off and this popup shows up

[sinful yoke]

can you try repairing files or reinstalling?

[carmine hedge]

Yeah, ended up just restarting my device and it started working again

No idea what caused it though

[sinful yoke]

good to hear!

most likely just a disruption in the server

[merry raft]

I would like to tell you that my character
lying in bed wrong 😕

[sinful yoke]

is a known bug!

we have a channel for reporting bugs by the way in #bug-reports

[merry raft]

Well thank you

[covert raft]

best Emulator for azur lane?

[spring grotto]

Most people recommended Bluestacks or Nox for their emu. Not too sure of the specific differences between them (if there are any) though

[gritty temple]

How long is usually take to recieve a reply from Yostar

[sinful yoke]

1-10 business days, recently on the shorter end

[somber sphinx]

would it be recommended for us to send a support ticket email about the AX code even if we've already given our UID here?

[spring grotto]

Hm...it's possible in case they need to speak personally w/ you regarding it (for verification or whatever reasons). So I'd say just to play it safe, you could send one to support whilst we wait for a reply regarding our compilation of people w/ the issues.

[somber sphinx]

ok thanks, sounds like a good plan to be better safe than sorry lol

[winter ermine]

So I continue to bump same email message? So far been 3 bumps before a response of sorts, and soon will be 3 after response

[eager thunder]

I have log in problem

I have bound my account to yostar/facebook and i have changed phones. When i log in into yostar/facebook it gives me some lvl 1 account

I have 100% bound my main to yostar/facebook

[misty crow]

ensure you've selected the correct server

[eager thunder]

Let me try

It says i only have characters on 1 server

And that is the one with my lvl 1 account

[sinful yoke]

try all, the characters are ONLY client side

[misty crow]

try all of them

[eager thunder]

Oki, let me try

It was on Sandy server. Ty guys :)

[misty crow]

[eager thunder]

Thx @sinful yoke and thx @misty crow

[misty crow]

@somber sphinx @unreal rivet @main eagle @undone acorn could you DM me the deluxe code you guys used to redeem and WHEN you redeemed it?

[silk kindle]

I too rewards from AX codes that I put in. I put in all 3 and only got initial reward. Avrora server. UID: 67124389 in case if you can’t load the screenshot of my info.

Should I also dm you the code I used? @misty crow

[unreal rivet]

If i still have it

[misty crow]

Yes please

[tranquil cloak]

yeah same here with UID 203568713 / Sandy server, though it was only a Deluxe code

[misty crow]

Pls DM too

[sinful yoke]

If i still have it
if you dmed niimi grab it from her

[misty crow]

@undone acorn you too, please DM me the code you used and when you redeemed it

[somber sphinx]

@misty crow sure, one sec

[normal mauve]

Thank you so much for helping with account recovery.

[misty crow]

[dusky fossil]

hi , around 5-10 minute ago i got your account logged in another device pop up while loading for long time in login screen ...

is that okay ?? ...

well , as you guys may know connection here currently unstable ...

[misty crow]

That's a connection error

The message is pretty misleading yeah

[dusky fossil]

thanks for clarify it , had mini heart attack there ...

have a good day / night ...