tech-support

[frail vigil]

nah jean bart

[sinful yoke]

so its just loading manjuu?

[frail vigil]

yea, i have know idea what it is cus i just tried with mobile data and i could get in but on wifi it wont load. my net isnt slow either so im kinda lost

[sinful yoke]

can you try resetting your router?

[short venture]

So, does anyone know the % rate of getting your account back if you forgot to bind it and got a new phone

[sinful yoke]

0%

well

you can contact support

so 100%

but if you forgot to bind it and dont try to contact customer support, its 0%

[short venture]

I’ve sent an email in just now, so hopefully I’ll hear back in a few days

[sinful yoke]

awesome

[short venture]

Yeah, I went straight into the faq’s as soon as I got the app re-opened after finding out it was gone, found the emails and sent one in

[sinful yoke]

good to hear

expect a response soon

at least it should be soon, theyre in office atm

[short venture]

Fingers crossed

[carmine hedge]

Can I play this game on a rooted device?

[humble pivot]

anyone also get Login issues after clicking the start button at server selection?

takes a bit too long for getting in to the game,

[frail vigil]

ok just did the reset and all, still getting stuck at jean bart

[humble pivot]

@frail vigil infinite manju triplet?

[frail vigil]

yea

[humble pivot]

i guess ill try the restart method

[frail vigil]

im trying on both my pc (nox player ver. 6.3.0.0) and my phone.

[humble pivot]

@frail vigil its working somehow, i dunno if it will continue like this or it will back when i close the game '-')

i using phone RN

[frail vigil]

oof me i guess

i even reinstalled the game and i cant get it working

[sinful yoke]

can you try using a vpn

?

[frail vigil]

do you know one i could use for free?

[sinful yoke]

what OS are you using?

[frail vigil]

win 10

[sinful yoke]

I'll take it you mainly use an emulator then?

I meant phone OS

[frail vigil]

oh, android. and yea i mostly play on nox. easier when im at my desk.

[sinful yoke]

hotspotshield is a good one

[frail vigil]

didnt help

[sinful yoke]

hmm

[dusky fossil]

hi , tech support team .. i've got same connection problem like @frail vigil & @humble pivot explained above ..

game stuck in Jean Bart & loading manjuu ..

well , VPN helped .. but this morning i can play & login like usual without using any vpn ...

and i'm from Indonesia ...

[frail vigil]

good idea, im in Australia

[vapid maple]

hi tech support team. I lost my account.
Can i somehow get it back?

[sinful yoke]

did you bind it?

like through twitter/facebook/yostar?

[vapid maple]

Yes , but my facebook account was blocked

How can I return it or not?

[sinful yoke]

contact customer support and mention your account was blocked

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[humble pivot]

@dusky fossil Wadoh, ternyata suprapto

[pure talon]

hello, i wrote the al.cs support and AKI concerning a non authorized account access. With AKIs help i changed the bound yostar account. Because the hacker had set a secondary password i wrote an e mail to tech support. - Now the hacker shouldnt be able to access my account but it is frozen

[sinful yoke]

disregard that if u saw it I got confused

so they DID change the email bind?

this is new info

if its frozen contact support again as directed

[pure talon]

they changed the e mail bind yes.

[mild hornet]

@dusky fossil are you using telkomsel? Or indihome? I noticed lately it's getting harder connecting using 'em

[lucid jungle]

ye it's very hard to connect using both providers

stuck forever

[dusky fossil]

@mild hornet @humble pivot uhh , im using indihome ...

restarting router seems do the trick , had to restart it several time until can connect to game perfectly again ...

currently i can connect to game again without any vpn ...

btw , im not indonesian ... im currently have some work to do in Indonesia and stay here for few months ..

[near flower]

Is there anyway to transfer gems from one account to another? A friend of mine stopped playing and he has a crapload of gems in his account. Was wondering if there was a way to retrieve it, would be a shame for that to just go to waste. :<

[misty crow]

No

[near flower]

Oof...oh well. Can’t be helped. Thx for the answer :3

[misty crow]

You could just ask him to give his account to you i guess

But if that isn't possible, I offer my apologies

[tawdry arrow]

Hi is there loading problem?

Tend to get stuck here

Sometimes can login sometimes stuck

[spring grotto]

What region are you located in?

[tawdry arrow]

Indonesia

So i try to open AL on my other phone, it load properly

But my sub phone tend to stuck or manage to login

[dusky fossil]

another connection problem in indonesia ?? ..

make me wonder is there something wrong in server side ??

another player from Australia also report same connection problem ...

[spring grotto]

Hard to tell. It could be the ISPs from that region or server side. But a workaround in the meantime would be to use a free VPN

[dusky fossil]

well , vpn work too ...

but mostly player want to enjoy game without any vpn ...

[spring grotto]

Yepp. That's why I said just as a workaround in the meantime

[dusky fossil]

uhh .. any words from dev regarding this connection problem ?? ...

[spring grotto]

Well it's in the middle of the night for them, so no we're not able to. Earliest will be in about 12 hrs or so

[tawdry arrow]

I try using vpn also having trouble loading on my sub phone

Do i need to reinstall?

[spring grotto]

Did you set it to somewhere like USA?

[tawdry arrow]

Yes

[dusky fossil]

no need to reinstall i guess , its connection problem ...

[tawdry arrow]

I try both singapore and usa vpn

Still stuck at JB screen

[spring grotto]

Unfortunately can only say to attempt another VPN if the first one didn't work

[dusky fossil]

@tawdry arrow have u try Turbo VPN ?? set it to free USA location ... and more over it's free ...

[tawdry arrow]

My other phone loading is fine without vpn

Im using browsec

Its so weird

[dusky fossil]

@tawdry arrow just to be clear , its your other phone connect to wifi or data ?? ...

[tawdry arrow]

My main phone can connect fine with wifi and data

Meanwhile my other phone is having hard time with wifi

Since my other phone doesnt have sim card yet so can can only use wifi

[dusky fossil]

weird , both my phone (A8 and A80) connect to wifi and data but sometimes stuck , sometimes can login and play ...

[tawdry arrow]

Even tho i try streaming youtube video, check browser its really fast

But trying to login to AL seem to be the problem

[dusky fossil]

well , for now just using vpn or just wait any news/word from dev ..

if not , maybe there's some maintenance or problem going in Indonesia ISP ...

[tawdry arrow]

Vpn doesnt help much on my sub phone

[dusky fossil]

TurboVPN ??

[tawdry arrow]

Browsec

[dusky fossil]

uhh , you can try TurboVPN / HotspotShield / Tunnelbear ...

[tawdry arrow]

Ok turbo vpn actually help my sub phone

Can login properly with less force close now

Still i dun like it when playing AL with Vpn

[dusky fossil]

[tawdry arrow]

Its so weird rite when my sub phone need help of vpn to connect properly while my main is connecting fine

Both using same wifi

[signal raptor]

happens very frequently between updates

[dusky fossil]

@spring grotto hi , sorry for ping ... i forgot to ask , is tomorrow maintenance day ??

[spring grotto]

Very likely, yes. Update will start at 7/11 00:00 PST

[misty crow]

no official confirmation yet

so do be patient

[spring grotto]

Yepp. Just very likely

[misty crow]

@tawdry arrow @dusky fossil may i clarify what internet service providers you guys use?

@crystal geyser you too read up ^

[crystal geyser]

Thank you

[dusky fossil]

@misty crow Telkomsel for data and Indihome for wifi ...

[misty crow]

seems like a repeat offender

indihome again

[tawdry arrow]

Same as revie

[misty crow]

yeah it looks like indihome again

unfortunately there's not much we can do for now

[frail vigil]

I get it to. Australia, and provider is tpg.

Super annoying cus I want to grind the event but don't have much mobile data left so I pretty much can't.

[tawdry arrow]

Man its always medan indihome having problem

[dusky fossil]

i kinda get the feeling that it might from server side ..

but again , i might wrong ...

[prime fox]

Yea i dont use indihome and can login fine
Definitely isp problem

[vital pine]

I’m unsure if this is a bug as it only happens on Azur Lane for me and not on any other game I play with iPhone Game Center, but occasionally I’ll get logged out and given the message “this account is logged in on another device” or something to that extent.

[spring grotto]

When we see that message, it's usually just caused by a shaky/lost connection to the game servers(whether that be from client or server side). So 9/10 times, that's the reason why.

[vital pine]

I figured as much — a connection kick with an unsure cause on the games side. But I wanted to check here in case

Thank you by the way!

[spring grotto]

No problem at all

[frozen wind]

Looking to get some help with a billing issue not sure if this is the right channel?

[spring grotto]

What's the issue exactly?

[frozen wind]

I got double charged but only received the gems for one of the charges. I'm fine with keeping the charge just want to get the gems lol

And since it's two $40 charges wanted to see if I could just get the amount of gems that it would've given for an $80 purchase

[spring grotto]

Well you can for sure get the gems for the failed purchase, but can't guarantee anything regarding your second part. But do contact support w/ your account information and the receipt from the failed purchase to get the gems. You can attempt to ask about combining them but no guarantee

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

support contact info

[frozen wind]

Okay thanks I'll send an email now

Quick question in my email I have two receipts but I don't know which one failed and which ones succeeded should I just send screenshots of both?

[spring grotto]

Ye, just to be sure send both. But please do mention that ONLY 1 failed as to avoid any confusion w/ support

[frozen wind]

Yup will do thanks again

Okay I sent it is it expected that it may take longer than today to get a response? The event ends tonight :/

[sinful yoke]

they may take 1-10 business days to respond, sometimes less

[ivory tide]

Yeah I’m planning to buy skin too

[frozen wind]

O.O

That definitely sounds like its gonna end up too late then...

[ivory tide]

yeah

[frozen wind]

Which defeats the purpose of me making a purchase..

[ivory tide]

I send the email and the support page in game

Hopes one of the cs read one of it

[sinful yoke]

try sending a follow up reply in 6 hours

[frozen wind]

Oof yeah only 9 hours until it ends I really hope I get something

[muted plaza]

Anyone on the Android Q betas?

The game worked fine for me on beta 4, but with the beta 5 update today it won't get past the initial loading screen

[sinful yoke]

what screen exactly?

[sinful yoke]

ah.. that screen generally means theres a missing/corrupted file

is your account bound?

[muted plaza]

I believe so

[sinful yoke]

do you have your UID?

[muted plaza]

Nope. I'm like 90% sure I bound it to Facebook though

uninstall/reinstall the app?

[sinful yoke]

can you check your facebook apps and permissions first?

just to make sure!

if its bound it will show up in the list

[muted plaza]

yep, looks like it is. Be back in a few hours once it redownloads oof

[muted plaza]

and we're back in and working, thanks!!!

[sinful yoke]

woo!!

[junior shadow]

im trying to unbind my account from facebook but get the message "Account binding with FB/TW failed:100213"

help please (:

[sinful yoke]

is it the only bind on your account?

[junior shadow]

yeah

[sinful yoke]

its preventing you from unbinding to protect your account

do you mind adding a bind like yostar or do you want to contact support for them to remove it?

[junior shadow]

i'll bind it to a yostar account

thanks

[sinful yoke]

no problem!

[azure furnace]

bought the 60 gems three times and only the third one added gems despite all 3 charged cash

do i file this to tech support or do i just need to wait a bit

[spring grotto]

The gems should be instant so if they weren't delivered to your account, please contact support regarding them. Please include your account information along w/ the receipts for the failed purchases

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email info for support just in case you need it

[azure furnace]

aight thanks

[paper wasp]

@spring grottoif i dont get any reply in 24 hours, sould i re-send the mail to Yostar?

[sinful yoke]

they can take 1-10 business days to respond

[spring grotto]

Nah. The response time can be anywhere between 1-10 business days. Although they've increased their support team lately so it should hopefully be on the lower end

[paper wasp]

@sinful yoke @spring grottohmmm... I see and waiting..
So sad if my problem goes for a long period

[steel prairie]

so i accidently lost my account and i dont know the process of getting it back. ive tried everything and i think i messed something up by accidently binding my twitter to a new account. i did make a purchase on my original account, is there any way to get this back or is it gone forever?

[sinful yoke]

where did you try to bind the account?

[steel prairie]

i tried to bind it to twitter, but i instead binded a new account to my twitter

and it wouldnt let me disconnect them, so i tried re-installing

[sinful yoke]

but where did you try?

im guessing the title screen?

[steel prairie]

yes i think

[sinful yoke]

with jean bart

thats the login place

[steel prairie]

i went onto twitter and disconnected the two

hmm

[sinful yoke]

you're supposed to bind in settings > account

[steel prairie]

so how do i login without the twitter?

D:

[sinful yoke]

contact customer support about accidentally binding to the wrong account and needing to recover

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

[steel prairie]

ok, what info should i give them?

i dont have anything cuz i didnt expect this to happen

[sinful yoke]

stuff like your UID/name/server

[steel prairie]

yeah id only have name and server will that be enough

[sinful yoke]

yes

[steel prairie]

sweet

thank you

[sinful yoke]

no problem hopefully you get your account back soon

[dim tree]

im using 3

[spring grotto]

3 internet connections? And they're all failing?

[dim tree]

the isp is called 3(tri)

[spring grotto]

Ah, gotcha. Do you happen to have another internet connection that you're able to try? Such as Wi-Fi?

[azure furnace]

@spring grotto so they messaged back and i got 1 of the 2 failed transactions. should i reply them about the last one, wait for it or file a new mail?

[sinful yoke]

reply to the same email and tell them they forgot the other one

[azure furnace]

maybe emailing them about two failed purchases in one go wasnt such a bright idea

[dim tree]

no,unfortunately

[azure furnace]

[spring grotto]

@azure furnace Ye, just send a reply to them and let them know that you had two as per your original email and are still missing the second one.
@dim tree Hm...well there are some known issues w/ Indonesia providers today. Unfortunately it's hard to tell if it's server or client side. In the meantime, a free VPN should solve it for now if you wanna do that

You could also try restarting your phone and network if you haven't yet. That MIGHT clear it up

[dim tree]

sometimes i could log in to the game and play but i have to keep restarting the app

ill try it

[carmine hedge]

Hello. I've been trying to download the game but it says that it's not obtainable in my region. Does this mean that it's unobtainable in Mexico?

[sinful yoke]

yes, its not generally allowed in latin america
you can use something like Qooapp though to download it

[carmine hedge]

Oh, thank you then. I'm off to try that.

Aaaaand I need android. thanks for the help anyways

[sinful yoke]

you should be able to create a US itunes account and download from there with no issues

[carmine hedge]

ok, ill try, thanks once again

[sinful yoke]

[mild hornet]

Anybody got hit with this every few minutes?

Lexington btw

[spring grotto]

What region are you located in?

[mild hornet]

SEA

[spring grotto]

Gotcha. Assuming Indonesia specifically?

[mild hornet]

Yeap, seems like lotsa problem here lately?

[prime fox]

Just to some isp
Using firstmedia and no prob, for me

[spring grotto]

Yeah, there do seem to be some issues for a good handful of Indonesia players. Do you mind letting me know what ISP you're using?

[mild hornet]

I'm always mobile, so i use Telkomsel

[twin swift]

Same here I can't login

[mild hornet]

Will try to borrow another provider to test

[twin swift]

smh telkomsel

[mild hornet]

inb4 14/15 gold DD BP -___-

[twin swift]

Bro I'm on 13/15

[spring grotto]

Got it. If you do have another network provider you're able to try (such as a Wi-Fi connection/data/etc) please try that. Another option would be to use a free VPN (such as TurboVPN) and set it to somewhere like USA. We've let staff know of the issues and are just waiting for their response if they can find anything out.

[twin swift]

Thank you! Yeah vpn works but it's just really slow

[mild hornet]

Thanks a bunch, i think i'll try using something like 1.1.1.1 or Intra to work around it

[carmine hedge]

Well then, apparently the app store doesn't want to accept me playing azur lane even if i do really want to download it.

[proud burrow]

failed to update file [l2d] - [4]

anyone else had that?

[teal dock]

Yea same

[misty crow]

The server is in maintenance now

And no one said the predownload was up yet

Hence the error

[teal dock]

That error I got feelsbadman

[misty crow]

Why are you even trying to enter the game

[sinful yoke]

[teal dock]

Well lol it got file to download

[misty crow]

The server is under maintenance and the predownload isn't out yet

At least, not fully

Hence the error

@proud burrow ^

[dusky fossil]

uhh .. pre DL available ?? .. bcos i got around 28mb ish update then got failed to update file l2d ...

[misty crow]

No that's not the full predownload

Lol

If it was out

The staff would announce it

[sinful yoke]

predownload is NOT available atm

[misty crow]

What seems to have happened is

You guys tried to download whatever files that had already been uploaded to the server

[dusky fossil]

then what is 28mb update for ??

[misty crow]

And then since it wasn't complete you got that error

Read what I just said

[dusky fossil]

mmkay ..

regarding connection issue from Indonesia , any word from dev ?? ...

[misty crow]

Not to my knowledge

[sinful yoke]

none so far

[proud burrow]

ah, nakes sense thanks

[steel atlas]

ender why we get the download prompt then?

[sinful yoke]

because the download is still available as they update the game, but since its not finished or complete in anyway, you wont be able to finish it

[misty crow]

Why are people even opening the game during maintenance in the first place, that's the better question

[shadow meteor]

Maybe because they don't know its maintenance

[twilit cove]

There is no problems with predownload

[misty crow]

Yeah predownload seems to be up already

@tawdry arrow @dusky fossil could you try logging in with the internet connection you're having trouble on and turn on log mode?

[dusky fossil]

@misty crow well , im still working right now ...

but sometimes you stuck in JB screen and sometimes you can login and play ...

[misty crow]

Just send me later when you're free!

[dusky fossil]

[manic dirge]

My game stuck on loading when I go to craft tab. Restarted twice still does it

[teal wharf]

already reported it

[manic dirge]

Gotcha sorry

[teal wharf]

#known-bugs

np

[past ridge]

Live2D on Bisko has disappeared for me

i checked the l2d slider thing on my profile its not there

[sand pewter]

Live2D for Bisko disappeared for me aswell

[odd gust]

Same

For me

Stuck at depot craft

[past ridge]

guess im not alone lol

[teal wharf]

Reported^

[odd gust]

Loading for a minute

Already

[past ridge]

i also checked the skins store the bisko own thing isnt there for me lol

[teal wharf]

Yep i did XD

#known-bugs

[misty crow]

Please check #known-bugs

[past ridge]

No Bisko L2D slider just for some proof

[hardy patrol]

Buying and equiping the new skin for Javelin deleted the character

[misty crow]

appreciate the pic

@hardy patrol also what?

[hardy patrol]

character is no longer in dock.

[misty crow]

restart the game

ensure no filters are set

[hardy patrol]

no filters

[misty crow]

have you restarted

[hardy patrol]

I found her

she shows up if you select filter for only DD

but not under ALL

i guess I will report it as a bug

[misty crow]

sure

[molten glacier]

I dont have new cyberspace dorm set

[gloomy yacht]

I just installed Azur lane on Bluestacks the screen turns black and remains like that. :-:

[misty crow]

it comes out on the 15th @molten glacier

@gloomy yacht #tech-support please

wait

derp

my god too many channels

sorry

[molten glacier]

Jees,okey

[misty crow]

@spring grotto can help

[gloomy yacht]

@misty crow isn't this the channel I have to use for support :3

[misty crow]

sorry yes mb

discord laged

[gloomy yacht]

Oh oki was confused a bit :3

[spring grotto]

@gloomy yacht The screen just remains black and doesn't restart the app?

[gloomy yacht]

Nope it just remains like that :'3

[spring grotto]

Hm...can you perhaps try restarting your device (and network if possible) and downloading the Facebook if you haven't already

I'd say try downloading the app again then to see if that might hopefully fix it. But beyond that, another option you could try is logging into your account on another device (such as a spare phone or PC emulator) and binding it to Yostar on there. Then login w/ your original device w/ Yostar as it tends to not have issues like FB and Twitter

[iron forge]

Is there an issue with Dunkerque's L2D skin?

[spring grotto]

Yes there is. #known-bugs

[fair mantle]

someone having the same problem with me ? i though this is a serious issue ..

note : my internet work normal

[misty crow]

where are you from

[fair mantle]

ID

[misty crow]

indihome isp?

if so use a vpn

it's likely AL is blocked

[fair mantle]

lemme try it first

[spring grotto]

As well, can you get a log mode picture for the infinite loading?

[blazing aspen]

indihome sometime does that to azur lane, try using vpn or use mobile broadband

[fair mantle]

wait wait wait ... im using Mobile phone internet ._.

[blazing aspen]

then i don't know why, vpn might be your best temporary solution

i am using telkomsel, works fine

[misty crow]

you'll have to use a vpn

[fair mantle]

nein .. vpn make it worst -_-

[spring grotto]

@fair mantle Can you get a log mode picture of the infinite loading? Several connection in ID seem to be having issues and we're getting it noted for the team

[fair mantle]

you mean some provider getting some connections issue ?

i dont really understand ..

[misty crow]

some providers BLOCK al

[spring grotto]

Some internet providers are having issues. More than likely client side but we're getting it reported to the team just to make sure

[fair mantle]

another note : it work again

but i believe this problem will come again

[gloomy yacht]

@spring grotto Thanks got it fixed* took sometime!

[spring grotto]

@gloomy yacht Good to hear
@fair mantle If it does, please take a log mode picture of the infinite loading

[fair mantle]

sorry , how to do that ?

tehe~

[spring grotto]

Here's a video showing an example of how to open it https://www.youtube.com/watch?v=p1Yl9InTWzk

[fair mantle]

thanks , ill report it .. if i having this problem again

[grand bramble]

i cant download voice files when on VPN(im from ID and trying to connect to the game without VPN is impossible, wi-fi or mobile data)

[honest ferry]

I do not see any dorm set in the shop....

the new one

cyberpunk

[spring grotto]

@grand bramble Hm...I can only say to try restarting the game a couple of times to see if that might help or try a different VPN
@honest ferry Doesn't come out till the 15th as per patch notes

[honest ferry]

oh I thought it come out together with this maintenance

[grand bramble]

@spring grotto alright

[muted atlas]

Can't login the game even my connection is fine

[spring grotto]

What region are you located in?

[muted atlas]

Indonesia

I can't use VPN. because always fail when i connect it

[patent robin]

I'm trying to go for the daily challenges and even though I still have chances left, it says "not enough slots" when I try to get in battle

[spring grotto]

@muted atlas There are some known issues w/ ID players and specific ISPs. Which ISP are you using?
@patent robin Try restarting the game. That error usually means you have a full dock but the game doesn't display it correctly

[patent robin]

Oh, thank you 😅

[austere trout]

Can someone tell me how much time does it take to get an answer from e-mail support ?

[spring grotto]

The response can be anywhere between 1-10 business days (not including weekends) but hopefully it'll be on the lower end as they've been slowly expanding their support staff

[austere trout]

Ty for info

[ember coyote]

im stuck on the loading screen

[spring grotto]

Which part exactly?

[grand bramble]

so @spring grotto , the game prompted me to update a 7.3MB file and that seemed to fix the download issue, i can update the voice files through VPN now
trying to connect to the game without a VPN still won't work, though

[ember coyote]

like stuck when u enter the game

wait have to use vpn?

[spring grotto]

@grand bramble You're in ID correct?
@ember coyote It depends. There are some regional issues going on right now. Where are you located at? SEA?

[grand bramble]

yes, indonesia

[spring grotto]

Got it. Do you mind opening log mode when you're getting the infinite loading?

[grand bramble]

nah, never tried opening log mode

[spring grotto]

Here's a video showing how to exactly https://www.youtube.com/watch?v=p1Yl9InTWzk

[grand bramble]

on it. how do you turn it off later?

[spring grotto]

There'll be a "Hide" option towards the top (or maybe bottom) left

[misty crow]

hide button is there actually

top left

[spring grotto]

top then

[ember coyote]

nope i cant

why is there a regional issue ?

wasnt it fine before?

[spring grotto]

Things can happen on either server side or on your ISPs side

Unfortunately no one here has the specifics

[ember coyote]

alright thx for the info

[grand bramble]

um i cant activate log mode, tried doing the same way in the vid and nothing happened

[spring grotto]

You're holding down on the right side w/ your thumb and then pinching inward w/ your left fingers correct?

[grand bramble]

yes, like in the video

[ember coyote]

i did the log mode

what next?

[spring grotto]

@grand bramble Hm It might not be registering your touch but not too sure
@ember coyote You said you have a log mode picture of the infinite loading? Can you post it please?

[ember coyote]

kay

Boom

[spring grotto]

Ah, that's actually a different problem. For that one, do you happen to have your account bound?

[ember coyote]

yas

[spring grotto]

Okay. That issue is almost always caused by some form of a bad file. The only fix that's consistent is to do a reinstall since you have your account bound

[ember coyote]

alright~

[grand bramble]

seems like i cant turn on log mode, no matter how hard i try

[long solar]

I bought the two guns from the event store but they don't appear

[ember coyote]

@long solar cannons?

[misty crow]

they're BP

[spring grotto]

@grand bramble Hm....that's rather odd. Can you try turning it on before you get to the infinite loading? It might not register when it's loading
@long solar They're blueprints of the guns. Not the full gun. Check under "Craft" in your depot and you'll see them

[long solar]

Both the 138.6mm and 380mm

Oh me dumb

Ok gotcha

[ember coyote]

lol

[long solar]

Alsp I noticed my device getting hotter in 30fps mode than 60fps

[misty crow]

[spring grotto]

That interesting. Usually it's the other way around. Not too sure what to make of that

[ember coyote]

wow~

[long solar]

Should I reinstall and see

[sour wind]

"not enough slots" on dailies i already restarted the game 5x

[ember coyote]

i think unecessary

[spring grotto]

@long solar Well you can certainly try but not too sure if it'll help. Sounds like so odd device issue
@sour wind What's your dock capacity at?

[long solar]

imma just restart and see

[ember coyote]

uhh idk how that helps but ok

[sour wind]

Oh it's talking about dock space lol ma bad then it's fine now

[ember coyote]

reinstalling the game... i cant login on my acc . Everytime i try it restart the game

need....help....plz...

[grand bramble]

okay so out of curiousity, i restarted my phone and now the game runs normally on mobile data
still inaccessible if using wifi, however

[spring grotto]

Did you log into your bind option from the title screen? The one w/ the sub picture

@ember coyote

[ember coyote]

yep~ i clicked it and it restart the game

[spring grotto]

Darn. Okay so for that error the only real consistent fix is to log into your bind on another device (like a spare phone or PC emulator) and bind it to Yostar while on that device. Then login w/ Yostar on your original device as Yostar won't crash the game like FB and Twitter. The other option (that doesn't work all too well) is to turn on and then off developer mode on your device

[ember coyote]

how do u do the developer mode?

[spring grotto]

https://cdn.discordapp.com/attachments/488684387932700672/585056230964199446/unknown.png

[ember coyote]

nop doesnt work

[spring grotto]

Darn. Ye if that didn't work then the other option I listed is the only known fix we have. Sorry

[ember coyote]

its alright~ what emulater should i use to download azur lane?

[spring grotto]

Bluestacks or Nox both are pretty recommended around here

[raven cipher]

Is there a bug right now where you can’t do dailies?

[spring grotto]

No, they're fine. If you're getting the error for "Not enough slots", it's due to your dock space

[raven cipher]

Okay, that makes no sense but okay

[slender terrace]

Is anyone else not seeing the new dorm stuff?

[spring grotto]

Dorm set doesn't come out till the 15th

[slender terrace]

Oh

My bad

[dusky fossil]

@spring grotto @misty crow sorry for ping ..

regarding connection issue , currently im facing that problem rn and i try to activate log mode as pinned message but nothing happened ...

[misty crow]

Err

Toaster can you help

[spring grotto]

@dusky fossil Hm...and you're holding down the right side w/ your thumb and pinching inward w/ your left fingers, yes? If so, can you try to activate it BEFORE you get to the infinite loading. When it gets to that point, the game might not register the inputs

[pearl wasp]

I have a question about the Anime Expo ticket code. I inputted mine on the website two days ago, how long will it take to receive the goods?

[dusky fossil]

@spring grotto yes , as per instruction said ..

the problem is , i dont know if it will go into infinite loading or not ...

it's inconsistent , sometimes you can login as usual .. sometimes you stuck

[spring grotto]

@pearl wasp I'm personally not sure when they're being sent out actually
@dusky fossil Gotcha. Unfortunately that is rather hard to predict. I can only say if you happen to think to open and it get the log screenshoted, just post it and tag me

[pearl wasp]

I see 😦 I can’t even tell if I made a mistake or anything and I think they expire tomorrow...

[spring grotto]

If you inputted it into the website and it didn't give you an error and took the code and your account information, you should be good

[pearl wasp]

Thank youuuu

[dusky fossil]

okay , thanks for your time .. have a good day / night ...

[spring grotto]

No problem at all

[torn birch]

Hey, I can't connect to AL from here. It keeps saying...

Give me a minute for the message to pop up

"Unable to retrieve latest version info. Please check your network connection. Try again?"

But I already do have access to the internet

[spring grotto]

What region are you located from? And as well, can you try restarting your phone and possibly your network as well if possible

[torn birch]

Malaysia

SEA, I think

Can't restart my network

I'm using college internet

[spring grotto]

Gotcha. Can you try restarting your device to see if that might help?

[torn birch]

Give me a minute

[misty trail]

Is there any way to uh

Get that medal to go away

[spring grotto]

Yepp, you can. Turn off "Show highest" and you'll be able to take it off

[carmine dawn]

so when are we going to get the items for the codes that we got from AX?

[misty trail]

I figured it would be something like that that I was missing. Thanks!

[torn birch]

No dice

It ain't working, sir

[fading sparrow]

feelsbad the last run i did on a2 of the event didnt count on the event points but my missions got completed

;l

[spring grotto]

@carmine dawn Not sure. Possibly after the period for being able to turn in codes
@torn birch Darn. And if you're not able to test a network reset, you could try a free VPN to see if that bypasses the error. And as well do you have any other internet connections that you're able to try?

[torn birch]

Well, it's alright. by 5 minutes, I will get access to data again so I will try connecting again.

My data shall renew in a few minutes

Nope

I changed over to data

Still ain't connecting

[spring grotto]

Gotcha. Can you perhaps try downloading a free VPN to see if that helps?

[torn birch]

Eh, I'll do it in the morning

It's 12 AM right here

[tacit glen]

hey, how do I buy gems for the game if I'm from south america? I don't know where else to ask

[spring grotto]

iirc a credit card will be about the only way to if it's not released in your region

[misty crow]

or paypal

[tacit glen]

I have paypal

but where do I buy them, how do I add them

I tried from the shop but the google wouldnt let me use my paypal since its from another country

(I set the country to usa so it let me download the game)

[latent oyster]

Order screen broke

[spring grotto]

Well you don't need to set your Google country to USA to download (as that's probably the reason why your Paypal isn't working). You can just download the game's .apk file from somewhere like QooApp and APKPure. And then reset your location to South America as that MIGHT solve the Paypal issue

[tacit glen]

so google will let me buy even when the app isnt downloaded from the playstore? I'll give it a try

[swift loom]

I got connection issues while use WiFi too.

Loading & login use long times.

[spring grotto]

What region are you located in?

[swift loom]

SEA

(Already deleted & reinstall game)

[spring grotto]

Can you take a screenshot or recording with log mode open? You'll need to turn log mode on before you get to the infinite loading though

[swift loom]

If I occurred problems again, I will take a screenshot.

(Got issues sometimes, still not always when login)
Thanks for your advice.

[spring grotto]

[kindred mountain]

i got double charged for gems?

[spring grotto]

So you were double charged and only received one purchase?

[swift loom]

Sometimes got error log like this.

This is screenshot about login issues that I got sometimes while login.

[spring grotto]

Can you try taking one with log mode open?

[kindred mountain]

@spring grotto yeah

[spring grotto]

Okay. First attempt to refund the extra purchase from your respective app store. If they deny it for whatever reason, contact AL customer support at that point

[kindred mountain]

kk thanks

[swift loom]

I’m play on iPhone

Can’t open log mode same time.

[spring grotto]

You can open it on iPhone. You just can't open it if you get stuck in the infinite loading loop. Here's a video of how to open it https://www.youtube.com/watch?v=p1Yl9InTWzk

[swift loom]

Thanks

My latest log.

Ok

Is it unusual?

[spring grotto]

Well it'd be best for if the screenshot is when you're currently experiencing the login issues. That way the devs can look at the logs while the error is happening

[magic dagger]

hello, i just woke up to play some AL and i noticed that the auto screen rotate was added, is there a way to disable it? I have already tried doing it on phone settings.

[shell flame]

Hello, I payed for gems but did not receive them. I emailed CS but haven’t heard anything back.

[spring grotto]

The response time is anywhere between 1-10 business days (weekends not included) although hopefully on the lower end as they've been expanding their support team.

[shell flame]

Alright, thank you

[spring grotto]

No problem at all

[swift linden]

assistance please :friend got back into azur lane and I forgot how to explain to them how to bind their account, anyone got the link handy?

[sinful yoke]

what link

[spring grotto]

https://imgur.com/roy6tih here's the image of how to bind and also retrieve accounts. Steps 1-3 is for binding and Steps 4-5 are for retrieving your bound account.

[sinful yoke]

that link

[spring grotto]

I'm assumin' so

[sinful yoke]

ive no idea!

[swift linden]

yup thats it

meant this one but that works too

thanks guys

[spring grotto]

[sinful yoke]

no problem, happy binding!

[swift linden]

its for my friend, she is returning, has a lot of the cool older ships

got burned out on the gungame

we dont talk about

[terse mango]

I have a friend who just installed Azur Lane. Their game, even after rebooting their phone, gets stuck on this screen. Is this a known problem, and is there a simple fix?

I didn't find anything on this in #461437354872143883.

[trail flax]

i keep getting this error

anyone has a solution to this?

i keep getting this error

[spring grotto]

It's b/c you have full dockspace

[trail flax]

omg iam redartet

[solid salmon]

Is it safe to play on nox?

[sinful yoke]

what is your concern that would be unsafe?

[solid salmon]

I tried playing other games and they usually crash

like feh

[sinful yoke]

you should be safe of crashes

[azure tinsel]

Can’t unbind my twitter account, keep getting error code 100213, any suggestions?

[spring grotto]

@azure tinsel Is that your only bind in the game?

[azure tinsel]

Yes it is

I don’t use FB and haven’t created a yostar account

[spring grotto]

Gotcha. That's more than likely the issue. You can attempt to contact support via email to manually get it bound

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email info for support. And as well, you could try binding to Yostar and seeing if that'll clear up the error if you want to

[azure tinsel]

Alright, I’ll try it. The reason I’m trying to unbind it is because the account username it’s bind to is not the same as the one I currently have

[fair zealot]

i broke her hat

[azure tinsel]

@spring grotto okay, the yostar account bind helped me unbind my twitter account, thanks so much ToasterStrudel ❤

[sinful yoke]

this would be a question for #gameplay-help

[amber gale]

Oh, I see

my apologies

this is a bit confusing

[sinful yoke]

this channel is for technical issues, no worries

[spring grotto]

@azure tinsel no problem at all

[glass sleet]

I got same problem my account lost. How to recover my account? I play in japanese version

[sinful yoke]

did you bind your account on jp?

just to let you know in the future, this chat is only for english client tech issues

if its something I cant help with (jp/en player here) then I will redirect you to another server that can help jp

[glass sleet]

Yes, i bind my account with twitter before uninstall the game and change phone

[sinful yoke]

login at the title screen where it has the little twitter logo

make sure to choose your server

[glass sleet]

I doing step by step. First try, can't load my previous my account. Second try, my account is back. Thanks

[hoary moss]

I can't seem to find the new Dorm set "Cyberspace" in the shop at all. I've tried using the filter, and the search bar, but it wont show up

[spring grotto]

https://cdn.discordapp.com/attachments/468804420801527810/598890274415968266/Screenshot_20190711-224724_Discord.jpg

[hoary moss]

Oh. I see. I just have idiocy running through my veins. Thank you

[spring grotto]

No worries at all

[carmine hedge]

Hi

I have an issue when I came back into the game today after last night

All the French guns I bought from the event shop are gone.

Checked equipped and not equipped, all gone.

[sinful yoke]

I believe theyre all designs, not full guns

[carmine hedge]

Okay I was like "Wow I got all the guns from the shop, I guess I can just slack off and get the general blueprints from here on" after the fourth or fifth day in.

[solid brook]

Hi, I was wondering when will I get my in-game item from Anime Expo 2019 game codes, I redeemed the code on the official site; however I have not gotten anything back. How long does it take to receive the item?

[sinful yoke]

we do not know when the rewards will be sent out

[carmine hedge]

Ah I just died in side, I'm so sorry, I was seriously thrown off at times

Although in hindsight, sometimes the item names get cut off in the boxes (before you get them in the storage, like in item shops or event checklists)

Thanks anyway

[solid brook]

hmmm should I email support? or in-game item have not distributed yet?

[sinful yoke]

we do not know when the rewards will be sent out

they have not been distributed

yet

[solid brook]

Thank you, that's all I need to clarify...but why the repeat "we do not know when the rewards will be sent out"...I already understand that...

[sinful yoke]

because it means they have not been delivered or anything of the sort

[tight quail]

Don’t know if I can get any help here but I need some help recovering an account

[sinful yoke]

did you bind your account?

[tight quail]

I thought I did but when I tried to log into it was blank

[sinful yoke]

make sure to login to the right server

[ember coyote]

i try to log in a emulater and its still doesnt work

[finite arch]

interesting...

[deep canopy]

is this where i go if i have login issues?

[finite arch]

ok... it's stuck like that when I attack

[deep canopy]

im having the same issue as mcrib

[tight quail]

Yeah never mind I think I just need to make a new account R.I.P. my wasted hours

[deep canopy]

my issue is that i have a facebook bound account

and it still sends me to the tutorial after i login with that account

and i did make sure the servers were matching

[sinful yoke]

@finite arch try restarting the app

[ember coyote]

probably ur in the same acc but wtong user@deep canopy

[finite arch]

I did and that fixed it

[sinful yoke]

@tight quail are you logging into the right server?

[deep canopy]

wrong user?

[ember coyote]

yeah it happen to me too

[tight quail]

I think the main issue is that my Yostar account data has been replaced

As if it was deleted

[sinful yoke]

accounts are not deleted

[deep canopy]

well the account works on my emulator but not my phone or my second instance of emulator

[tight quail]

I think I will just make a new account then

[sinful yoke]

what server is your account usually on? @tight quail

[ember coyote]

i have 1 acc in fb with 2 users e.g:
ben
john
i used to play AL with ben but then when i delete it and bound again with the user john it gave me a diff save in other words a start over

[tight quail]

Avrora

[deep canopy]

i wouldnt even know how to make it have 2 users

[ember coyote]

@sinful yoke im having not able to log in using fb and when i do it restart the game over and over again

[sinful yoke]

@tight quail are you logging into avrora?

[tight quail]

Yep

[ember coyote]

@deep canopy probably wrong acc u bound it too or wrong user
either then that's the only posibility i can imagine, the rest is beyond my help

[sinful yoke]

@ember coyote the app crashes or the account doesnt show up?

@tight quail do you have your uid?

[ember coyote]

crashes

[sinful yoke]

are you on android?

[ember coyote]

ya

[tight quail]

I don’t think my situation can be fixed but thanks anyway have a good day/night

[sinful yoke]

can you try turning developer mode on and then off, then trying to login again?

[ember coyote]

alright~

[sinful yoke]

we can recover accounts but if you dont want it recovered then thats fine

@deep canopy do you have your uid by chance?

[deep canopy]

yeah one sec

[tight quail]

If my account can’t be recovered I don’t think anything else will work

[deep canopy]

67208420 @sinful yoke

[sinful yoke]

awesome! thanks! no one usually has them

/checkbind 67208420

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Jul 12, 2019, 2:19 AM

[deep canopy]

no way

i thought i used FB

im so dumb lol

[sinful yoke]

[deep canopy]

yeah its working fine on my OG emulator

just the other devices

which makes sense

[tight quail]

All I have is my username and my approximate commander level

[deep canopy]

ok i got it working thank you :))

[sinful yoke]

awesome!

@tight quail try to contact them anyways and see if they can do anything for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tight quail]

Ok

Alright never mind turns out mine was also connected to Twitter thanks for your time though

[limber trench]

anyone else not seeing the cyberspace dorm set?

[sinful yoke]

its not available until the 15th

@tight quail

[limber trench]

ahh

ty

[ember coyote]

i tried the developer mode it show me to the fb screen and then restart again and when i tired it again it happen the same thing

its show me the fb screen for only a moment

[limber trench]

also noticed i-168 isnt loading on the map tested on 2x phones

both android

[spring grotto]

@limber trench Subs are now submerged until they're in "Attack" mode. Switch from "Support" to "Attack" and they'll appear from the water

[limber trench]

cheers

[sinful yoke]

@ember coyote did you bind to yostar?

[ember coyote]

nop

[sinful yoke]

do you have another device or an emulator?

[ember coyote]

what about the emulater? it also shows the same thing

ya i do but its the same thing

is there a way to fix the cmptr one?

so i can login and use yostar?

[spring grotto]

I've never heard of it having the crashing issue on two devices for the same user might just be luck for ya. To fix the PC one, you could try the same thing w/ dev mode. Or perhaps try reinstalling or installing a new emu. At least from me personally

[ember coyote]

apparently i tried it again on pc but all it did when i prez fb was blackscreen now

i guess il try using nox

[carmine hedge]

Trying to unbind an account I accidentally binded as I got a new phone. I keep getting the "100213" error code. How do I fix this?

[spring grotto]

It's your only bind on that account correct? That should be the reason you're getting that error. You could try putting a dummy bind on it (either w/ FB,Twitter, or Yostar) and then unbinding the option you don't want. Or you could contact support to see about getting it manually unbound

[carmine hedge]

Yeah, I only have an FB bind on the new account on my new phone. I think I'll try the dummy account bind first from my old account and see what happens from there. If nothing works I'll contact support. Thank you!

[spring grotto]

No problem at all

[analog sorrel]

yes hello I have this when I turn the game on I tried restarting my phone, closing the app, force stopping the app, nothing changes, do I have to reinstall?

[lethal burrow]

Did you delete the OBB

you need to re-install it

[sinful yoke]

[charred raven]

hello how do i get game code for the code event ?

[sinful yoke]

are you talking about the Anime Expo codes?

[charred raven]

yes

[sinful yoke]

referring to #server-news

you had to participate in the stamp rally for anime expo attendees

[charred raven]

ok thanks

[proven oasis]

Hello. Sorry if this is the wrong channel for my question, but is there anyone from yo-star customer support I can contact on discord? I sent an e-mail to [e-mail] but the reply I received had nothing to do with my issue.

[sinful yoke]

what is your issue?

[proven oasis]

Can I DM you?

[sinful yoke]

if you insist

[ember coyote]

oh~ my~ god~.... i download azur lane emu 2 times and its not working...~

my~ luck~ my ~ hardwork~

its all gone~

😩

[ember coyote]

can somebody help? or should i just wait till the bugs been fixed?

[misty crow]

What do you mean by not working

[ember coyote]

i meant it restart my game everytime i clicked the fb login on starting screen

[misty crow]

Nox right?

[ember coyote]

nox, bluestack and android

[misty crow]

Haven't seen this one in a while

But well

Try uninstalling FB lite

[ember coyote]

Fb lite? facebook lite? i dont have it

[misty crow]

Nox has it

Almost always

Or any version of FB

[ember coyote]

can i try on android?

it didnt work

i dont have fb on cmptr too even nox i dont have

[misty crow]

Certain versions of FB have been known to crash the game in the past when trying to log in

Its the one on nox that's the concern

[ember coyote]

i searched my nox i didnt have the fb

[misty crow]

Does Twitter work incidentally?

[ember coyote]

nop

yostar work thou but i didnt bind it

[steel prairie]

so whoever helped me before it doesnt seem like i can get my account back. they keep asking me for information that seems to not pertain to my problem and i didnt think this process would be difficult. should i basically give up cuz this is just tilting at this point

[ember coyote]

im probably 40% myself

[steel prairie]

[spring grotto]

I mean, I wouldn't say give up but it's up to you. Just explain to them that all you need is your account recovered and give your account information. And if I might ask, what are these questions that don't seem to pertain to your issue?

[steel prairie]

they asked me for receipts and now asked me for the uid of the account i binded to twitter, which i have no idea cuz it was a new account and i re-installed the app

someone told me they only needed my account name and server

now i have to wait cuz they arent gonna respond the weekend

i feel like they think im trying to unlink my twitter to my account

[spring grotto]

Well just be sure to let them know that you don't have the UID of the account that you're trying to recover if you haven't as of yet

[steel prairie]

alright thanks but you'd think my purchase info would be enough to allow them to see my account right

[spring grotto]

Well w/ in game name and server, I'd imagine that should allow them to find the account and the receipts would be just for verification but I'm not completely sure of their process personally.

[steel prairie]

yeah ofc

thats why im frustrated

cuz i provided all the info

and i still dont have it

lol

[noble marsh]

I want to do a clean re-install of AL. I linked my account to twitter already. Is it safe to uninstall the game now and then reinstall and continue with my data? Just wanna make sure i don't forget anything crucial here cause i'm kinda anxious

[worldly fern]

Sorry but what does this even mean?

@noble marsh bind your account to a second account they put in

[ember coyote]

@worldly fern what are u trying to do?

[worldly fern]

Dailies

[ember coyote]

@noble marsh make sure to bind to yostar unlike me

[misty crow]

@worldly fern your dock is full

[worldly fern]

Oh is that it?

[misty crow]

@noble marsh bound in settings correct?

It cannot work on a full dock yes

[ember coyote]

so.. do i have to wait until they fix this login bug?

[misty crow]

See

[noble marsh]

i bount to my twitter. just wanna know if i can safely re-install and continue playing after the new install

[misty crow]

The bug you experienced used to be extremely common

But not it's the opposite

[ember coyote]

@noble marsh bind to yostar

[misty crow]

You're the first case we've seen in months

@noble marsh it's fine

[ember coyote]

no no bind to yostar

[misty crow]

I've only bound to FB all this while with no issue lol

On 3 different devices too

[ember coyote]

dont bcm like me even the possibility is low u might regret it

@noble marsh

im just trying to help a guy out

[misty crow]

There is no harm in doing so ofc

But he'll most likely be fine

Facebook usually has this issue

Twitter does not

[ember coyote]

in my case both except yostar

welp i guess i have to wait until anew update comes out and fix the log in prob

[misty crow]

I'm saying it'll be fine

[noble marsh]

Done.

[ember coyote]

@noble marsh yostar?

[noble marsh]

yes

[ember coyote]

good ur all set

[noble marsh]

thank you for the advice

[ember coyote]

delete it if u want just make sure to remember the pasword

@noble marsh ur welcome

its nice to help a guy out~

[noble marsh]

wait password? i didnt get a password..

[ember coyote]

no worries i mean ur twitter and fb

[noble marsh]

ah

phew

[ember coyote]

the yostar just want ur email

[noble marsh]

that was worse than a sandy spook

[ember coyote]

make sure not to log in with a diff acc

lol

[frosty fiber]

I can't login to my game with my conection

[spring grotto]

Can you try restarting your phone and your network if possible? And as well, what region are you located in if I may ask

[ember coyote]

u know i play al almost everyday not being able to play it feels wierd... tbh

[frosty fiber]

Thankss for the information.Now I can login to my game after 2X restarting my phone

[ember coyote]

ur wel 😉

[runic summit]

how do i get rid of this discover apps thing on the right of my screen

[spring grotto]

Not too sure. And as this is more support for AL, not too sure if anyone here will be able to provide a proper answer. But it's possible.

[runic summit]

okay thanks =\

[mild mortar]

I dont have the Cyberpunk available in the shop

[misty crow]

it's coming out on the 15th only

https://cdn.discordapp.com/attachments/468804420801527810/598890274415968266/Screenshot_20190711-224724_Discord.jpg

@mild mortar ^

[mild mortar]

heck

ok

[tranquil tulip]

Having connection issues, the game still works fine but there's always loading screen everytime i do something for like up to 10s loading screen, when i opened the opened the app it took a while to start the game

[ember coyote]

probably the device itself?

[tranquil tulip]

Playing other game is fine

[misty crow]

[tranquil tulip]

No issues whatsoever

I have a great connection in here

[misty crow]

so it's just slow when transitioning screens?

[tranquil tulip]

For example when i give cola once it gives bird loading screen for like 10 sec

When i claim rewards

Open mail

[ember coyote]

how many ram/

[tranquil tulip]

6

[misty crow]

ok, could you try doing these activity with log mode on

https://www.youtube.com/watch?v=p1Yl9InTWzk

this is how you activate btw

[ember coyote]

pinch the left and make sure to hold on the bottom left right too

i mean bottom left

[tranquil tulip]

I'll try

[ember coyote]

i mean right

[misty crow]

don;t confuse him please.

[ember coyote]

sorry

make sure to send the screenshot it here after the log mode is on~

[tranquil tulip]

...

I can't start the game now

[misty crow]

[ember coyote]

try restarting it?

[tranquil tulip]

Still running

[misty crow]

where are you from btw

[ember coyote]

the regio he means

*region

@misty crow dont make it sound wierd~

[misty crow]

country specifically

[tranquil tulip]

Indonesia

[ember coyote]

@tranquil tulip theres a region connection u see so the info is valuable

[misty crow]

are you using indihome by any chance?

[ember coyote]

@tranquil tulip thats why

[tranquil tulip]

Nope

[misty crow]

hmm

[tranquil tulip]

Data

[misty crow]

anyways it would seem that indonesia is having connection problems in general

the devs have been informed, but we don't have any updates

so for now, try to use a vpn

[ember coyote]

maybe i should try vpn for my problem~?

[misty crow]

you can, not sure if it'll help

[tranquil tulip]

Ok

Using vpn won't even let me into the bird loading screen, i try again without vpn and it works but still with the long loading, here is the log in thing

[random trench]

oh indonesia got stupid connection issue, huh..

sad i cant loginalso

[ember coyote]

@random trench u mean like me?

or shousuke?

[random trench]

shousuke, tried two different operator still stuck.

manage to login sometime ago, now i cant get in for good.
will try vpn though.

seems someone on the national level doing sad thing.

[pallid elm]

How to solve this?

I can't run daily

[misty crow]

not enough slots = dock is full

@pallid elm

[pallid elm]

Oh thanks,never happen b4,so I have no idea

[primal cipher]

Reinstalled the game logged in with Facebook and now gets stuck with this error. Any thoughts?

[misty crow]

well it's the old loading screen from like a month ago

you'll need to reinstall

[primal cipher]

Just reinstalled

[misty crow]

the game files are outdated

[primal cipher]

And updated

[misty crow]

reinstall again i mean

[primal cipher]

Can try again

Kk

[misty crow]

yeah it shdn't be showing this

[primal cipher]

Reinstalling again fixed it. However don't see the cyberspace dorm set which is why I reinstalled in the first place

[misty crow]

err

https://twitter.com/AzurLane_EN/status/1149710009367846912

Azur Lane Official (@AzurLane_EN)

★Cyberspace★

New dorm set will be available for a limited time between 7/15 to 8/14, 11:59 P.M. (PDT)

#AzurLane #Yostar

Twitter

read it carefully

https://cdn.discordapp.com/attachments/468804420801527810/598890274415968266/Screenshot_20190711-224724_Discord.jpg

or this

[primal cipher]

Ah thanks did not see

Only looked at in-game announcement which didn't have the date. Sorry for the annoyance

[median bane]

Hello, I have problems with access to your account, can you help me?

[spring grotto]

What's the issue exactly?

[median bane]

If you say in brief, I had a banned account to the social network to which the game account was attached

[spring grotto]

Ah, so you're social media account was banned? And it was connected to your Azur Lane account? If so, please contact Azur Lane customer support by email and tell them your issue and they should be able to help.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email address is in that bot message

[median bane]

Thanks!

[sacred fractal]

what do i do if im suddenly booted out of the game becuase i was logged in on a diffrent devise?

[misty crow]

connection error usually

it's fine

[sacred fractal]

alright, big thanks

[thorny frigate]

I need help
I reformatted my phone
But I forgot to bind my account
Is there anyway to get my account back?

[spring grotto]

Do you happen to have your UID of the account?

[tranquil tulip]

What's UID?

[misty crow]

unique ID

it's a number that every player has

if you don't know what it is, you probably don't have it

[tranquil tulip]

I did screenshot my profile though

[spring grotto]

It should be on the profile screen

It's a long string of numbers

[proud jay]

So my game reaches the screen that says press to start then just crashes

[spring grotto]

What kind of device are you using?

[proud jay]

apple ipod

[spring grotto]

Do you happen to know which version of the iPod it is?

[proud jay]

6th

[spring grotto]

Gotcha. Unfortunately the issue is more than likely your device's RAM limitations then. The 6th gen only has 1GB of RAM and AL requires around 2 or more to run properly w/o crashing issues. But just to be completely sure and narrow it down if you'd like, you can restart your device and do a fresh install if you haven't already.

[dark furnace]

Hi. A friend of mine just bought a skin on a character by accident, is there any way to get it back?

[proud jay]

would it make any sense that it works fine for weeks until today

[thorny frigate]

I forgot my UID

[spring grotto]

@dark furnace Unfortunately it is not. Sorry
@proud jay It's possible that a recent update pushed it too far. But you could try those options I listed just to narrow it down. But if those don't work, then I can only imagine it being the RAM limitations as that's been an issue w/ AL for a while
@thorny frigate No problem. Contact support then w/ your account information and they'll look into it for you. But please do keep in mind that it's the weekend so they're out of the office till Monday

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email information for support

[proud jay]

ok thanks

[thorny frigate]

Ok thanks

[dark furnace]

It's sad. He was just browsing the skins shop, and he was distracted for a second and accidentally bought a skin.

[night terrace]

hey guys i have a question i bound my azur lane account to twitter but now that i want to login via my phone it doesnt work and via an emulator azur lane stops working, any idea ?

[sinful yoke]

@night terrace hi! why does it not work on your phone?

[night terrace]

no idea but i reinstalled azur lane and now whenever i login via twitter on my phone it just starts up from the beggining

i think it restarts azur lane

[sinful yoke]

are you on android?

[night terrace]

yup

[sinful yoke]

can you try turning developer mode on and off and then try to login again?

[night terrace]

ok

[drifting mesa]

guys, hi Im new to the channel. I was in hiatus from this game like 1 year or something and when i wanted to play this game again somehow my progress r all gone even thou I login with my old email account on yostar. I did bind my old account from day1 and already send an email including my last purchase receipt to al.cs thou still no reply to this day.

*edit its was not yostar but I did bind on something

[sinful yoke]

yostar binding did not exist one year ago

[drifting mesa]

oh

hmm but at least I did bind to somethnig

xD

[sinful yoke]

check your social media apps and permissions

[drifting mesa]

how to check it

*i mean where to start, sorry im kinda dumb

[night terrace]

so

i tried the developer thing

nothing

[drifting mesa]

last year,is there any binding account options aside from FB ? since yostar didnt even exist >.>

[sinful yoke]

there is twitter

@night terrace can you try it on the emulator? are you bound to yostar at all

[drifting mesa]

aside from twitter?

[sinful yoke]

that is all

[drifting mesa]

demn... so can only rely on customerservice and hope they notice .w.

[night terrace]

yup i bounded my account via twitter

when i login via twitter on azur lane via emulator it restarts azur lane

[drifting mesa]

@.@

[sinful yoke]

@drifting mesa they can take 1-10 business days to respond

@night terrace but are you bound to yostar? im assuming not

[night terrace]

not yostar

no

[drifting mesa]

I see. Im wait for another 2 weeks then .w.

thanks @sinful yoke

[sinful yoke]

@night terrace can you try the developer mode thing on the emulator?

[night terrace]

ok

so i guess when i uninstalled azur lane from my phone it automatically bounded itself to my emulator

anyways thanks for the help @sinful yoke