tech-support

[wet holly]

Done, good old restart helps

[sinful yoke]

woo

[wet holly]

I just recalled my phone is notorious for having performance issues

[winter ermine]

Looks like this is gonna be yet more missed event(s). Next bump period will leave me with no time to do them

[blazing trail]

How long does it take for customer support to respond? I've been waiting 5 weeks going on 6.

[sinful yoke]

1-10 business days

[swift linden]

I been waiting too 😦

[blazing trail]

@sinful yoke Ok, should I email them again or wait?

[sinful yoke]

yes, send a follow up email by replying the the same email you send originally

[blazing trail]

I forgot to add that I'm part of the NA server. Should I also add that as well?

[sinful yoke]

you shouldnt email them if you're from any other server, so no

[blazing trail]

So the email support isn't for the US server then?

[sinful yoke]

it is

but you dont need to include you're from the na client because the email is for the na client

[tender vortex]

I'm trying to bind my account to a yostar account and it keeps telling me this after i put the verification code

[blazing trail]

@sinful yoke Ok, thanks. Will see how this goes.

[sinful yoke]

well, is it bound to another account per chance?

[tender vortex]

Bound to my twitter

[sinful yoke]

thats your first time using yostar?

[tender vortex]

Yea first time trying to bind for a yostar acc

[sinful yoke]

is your email the same as your twitter email?

[tender vortex]

Lemme check

Oh wait, no

Lemme use the same email i used for twitter

See if it'll work

[sinful yoke]

well usually that issue comes from using the same email

[tender vortex]

I try later, i go do stuff first

[sinful yoke]

good luck later

[supple holly]

Idk if this goes in tech support but I recently got a new phone and it's a bit long so the display for al doesn't quite fit. Any way to change the aspect ratio to fit my screen better from in game?

[sinful yoke]

there is not unfortunately, its meant to try to fit your screen

[supple holly]

What seems to happen now is that loading screens get cut off from the top to fit the sides and during flagship battles, the boss seems to have a tendency to stay off screen that was previously not a problem on my old phone.

But in that case ig I'll try to look on my phone for some option

Thanks anyways

[tender vortex]

@sinful yoke it's binded to a yostar account now, I just need to restart the game

[sinful yoke]

ah okay!

[median pasture]

is it me or the game

the javelin skin mission thing, i already conduct 2 tactical training

it still said that i havent done it

[keen raft]

you did skill training?

[median pasture]

isnt the tactical training in the daily

[misty crow]

it's skill training in this case

[median pasture]

oo ok

ty

[wicked raptor]

How many dock expansions can you buy.

[misty crow]

well people have bought till 2000+ so

[wicked raptor]

so its not finite

[peak silo]

I played a bit when English launched(like 2 weeks) I think the acc was bound to FB. So now I wanted to play again but The game starts from 0 when I login to FB immediately after installation. finished toturial but nothing, tried all servers... Rip?

[sage nova]

Hi, I need help with Gem purchase bug. I bought the 2400 gem pack for the first time but didn’t receive a 2400 bonus gem. Can some one help me please thanks. Account name is Khanglinh on Lexington server

[twilit cloak]

@spring grotto about that, yeah just ning hai

[vivid dirge]

How do I make a yostar account

[misty crow]

check the pins

[vivid dirge]

Ok

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@sage nova ^

[vivid dirge]

I don't know how to make it, there is no error with it

[sage nova]

Thanks

[misty crow]

- Intro: DON'T TAP THE BUTTON ON THE TITLE SCREEN NOW! You could lose your account (relogin if you did lose it).
- 1. Login and go to Settings > Account.
- 2. Tap "Bind Yostar Account"
- 3. Enter your email and tap Generate.
- 4. An email will be sent to you with a code. Enter the code in-game and press Verify.
- 5. You're done. Next time you login on a new device, tap the Yostar button on the title screen.

Credits to FatalitySonicX (DaisukeFSX) #0113 for the YAS how-to bind.````

[vivid dirge]

Thanks

[uneven sonnet]

I lost my accour how can i recover it?

[old iron]

tfw changed pc and cannot log in with my yostar account. rip

keep getting sent to tutorial

NVM was logging in wrong server

[turbid kite]

o/ i have an interface problem. it's about control. i'm using bluestack. I've configure my own direction touche (zqsd) in all the game interface everything is ok but in fight i can't go down or to the right. It is like the control are block in one direction, anyone had a solution?

[misty crow]

not sth we can help with, it's likely your emulator, there's no block

[turbid kite]

@misty crow ok tyty=)

[spring grotto]

@uneven sonnet Did you have your account bound to Fb, Twitter, or Yostar?

[topaz lion]

Hello I have a problem

I bought a gem pack the 39.99$ one and I still haven't receive it yet

[spring grotto]

Gotcha. So please contact support via email and let them know of your issue. And as well include the receipt of your purchase for verification purposes

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email contact info

[topaz lion]

Okay thank you

[jolly ether]

Quick question, if you buy gems worth 20 dollars that does not mean you will only buy 20 dollars to buy it right? I mean does google play not have tax?

[spring grotto]

Tax can be tricky depending on location. But if you press this tax information button it should calculate if there'll be any

[jolly ether]

Tried buying 20 dollars for 20 dollar but the game says I dont have enough credits to buy a sack of gems

[spring grotto]

Then yeah, there might be taxed applied to it

[gilded anvil]

I lost my account after my phone deleted the game because it was trying to make space for a auto update. I think I had it bound but I can't remember to which our what my credentials would be. I have purchase history if that helps? I emailed about it but it has been a week with no reply.

[spring grotto]

@gilded anvil Do you happen to have your UID from your account?

[jolly ether]

@spring grotto though I clicked the tax button it wil say no tax, wtf? I'm getting bamboozled here

[spring grotto]

Well this is what I get for the $20 pack so that's more than likely what's happening. If it says you shouldn't have tax, unfortunately that's on Google

[gilded anvil]

@spring grotto no, Unfortunately. I've tried remembering for the life of me But I'm at a loss.

[spring grotto]

Alright no worries. So if you're not sure what you bound to, one thing you can do is check your social media accounts for FB and Twitter and see if AL is under app permissions. If it is, you more than likely bound it that way

And if you think you bound to Yostar, you would've received an email from them so you could check your inbox if you have that.

[jolly ether]

@spring grotto oh so what you are tryin to say is that Google is at fault here? Hahahah its like they add up taxes without inlucding it in a paycheck

[spring grotto]

Yeah, if I had to assume. The tax that's added on is pushing it over $20

as shown in the screenshot

[uncut steeple]

Does anyone know if I have to wait till tomorrow for a reply on my email I sent about missing gems? Cuz it's been over 24hrs now.

[spring grotto]

it's the weekend so support hasn't been in the office. They'll be back into the office in about 12 hrs or so. Give or take

[jolly ether]

@uncut steeple I guess you gotta wait

[uncut steeple]

Ok thx

[gilded anvil]

@spring grotto I couldn't find it in either social media. Guess I'm outta luck then?

[spring grotto]

Nah, support can look into your account if you provided the information for it and help you regarding it. Although they do have a backlog so if you haven't received a response yet, give them around 8 business days or so(weekends not included). If it goes beyond that, send a follow up inquiry to support as a reply to your original email

[gilded anvil]

@spring grotto Will do. thank you for your time and advice I appreciate it. Have a good day!

[spring grotto]

No problem at all and you as well

[visual tiger]

knows someone what to do when you do not receive the first purchase, not enough 2x more gems?

[spring grotto]

So you didn't recieve your x2 bonus from your first purchase?

[visual tiger]

Yes

[spring grotto]

Which pack did you buy? And what did you gem count start out at and end at?

[visual tiger]

I buy two times pack for 20$ 1200 and am end i get 2400

At the first purchase I should get 2400 and the second 1200 should be 3600 gems

[spring grotto]

And you're sure it was your first purchase of the pack? If so, contact support and they can possibly look into it for you to help figure it out

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for support and also please include the purchase receipts from BOTH purchases

[carmine hedge]

Hi, for some reason, after changing my phone, I lost my old account. is there any way to recover it?

[sinful yoke]

did you bind your account?

[carmine hedge]

If I remember correctly yes, with Twitter

[sinful yoke]

do you have your UID?

[sinful yoke]

I checked your binds and it says it is not bound to anything

[carmine hedge]

Rip

I also spent money over

[sinful yoke]

follow these steps and you should be good to go after they merge the binds!

[carmine hedge]

Name : Mago
Old UID : 269507169
Commander level : at least 50
New UID : 270669531

[sinful yoke]

ah, email them, sorry

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

Ah ok ok

[mild star]

I think I found a cheater in sandy server

A level 29 that’s number one on ex rankings

[sinful yoke]

known

[mild star]

Oh is there gonna be a wall of shame?

[sinful yoke]

there always is usually

[mild star]

I’m excited to see who’s gonna be on the list this time

[midnight dawn]

Can I restore my account?

[sinful yoke]

whats the issue?

[midnight dawn]

I reset the game, I go back through facebook and a new game begins, although I was authorized

[sinful yoke]

are you logging into the right server? @midnight dawn

[midnight dawn]

Yes

[sinful yoke]

and you bound your original account in the settings?

[midnight dawn]

I do not have access to that account now

[sinful yoke]

but did you bind in settings?

[midnight dawn]

Yes when creating an account

[sinful yoke]

creating an account as in authorizing your original account?

[midnight dawn]

My nick Zak1ch

I do not speak English well, so I use a translator

[sinful yoke]

I see, do you have your UID?

[midnight dawn]

What is UID

I do not have access to it

[sinful yoke]

its the string of numbers under your name, people can friend you with it
just wondering if you had a screenshot at all

so you did connect your facebook account to your azurlane account in settings?

[midnight dawn]

I have a screenshot of the purchase, and the loss of ships

[carmine hedge]

https://yamato.azur-lane.moe/media/lbszj.jpg

this is a UID

[midnight dawn]

Here is my friend took screenshots of my account

[carmine hedge]

ети скриншоты не помогут

нужен аиди

[midnight dawn]

ну как я найду айди

если аккаунт потерян

[carmine hedge]

ты не сделал скриншот или дал айди другу чтобы он добавил тебя?

[midnight dawn]

ну он добавлял меня давно

он же не может мой айди прочекать

или как то может?

[carmine hedge]

только если сохранился в какомто чате

а так нет

[midnight dawn]

аккаунт жалко,

[carmine hedge]

можешь попытаться отправить мэил суппорту но не гаронтированно что помогут

[midnight dawn]

а что я им скину в док во

[carmine hedge]

скини скриншот транзакцыий и профиля

[midnight dawn]

есть ссылка куда им писать, или адресс?

[carmine hedge]

[e-mail]

[midnight dawn]

им на ру писать можно?

[granite lion]

нет

[sinful yoke]

types in russian too

[carmine hedge]

this happened after the update. what can i do to fix this without reinstalling the game? my account is not bound to anything because i did not expect the game to break on the next day i installed it but still i don't want to lose my data. i e-mailed the support but got nothing so far. i used play store and i have my uid if that helps

[spring grotto]

@carmine hedge There is a process you can try that won't delete your saved data. It's not a guarantee though. You can delete some files that'll force a redownload of assets(which is what's causing your issue) and hopefully load your game properly after. The steps of have to are listed in the pinned Google Doc towards the bottom

[carmine hedge]

alright, i'll try it, thanks

[spring grotto]

No problem at all. Let us know if you have any questions or anything

[vestal vortex]

Hey my pr ships exp is locked and they are the only 2 I have left

Can you please help

[fathom pelican]

when i click to log in with twitter or facebook, the azur lane just crash

[sand zealot]

I have a weird problem. I am using a Samsung phone, and when I clear a run, it will automatically restart the game.

[sinful yoke]

@vestal vortex can you send a screenshot of the issue?
@fathom pelican are you on android?
@sand zealot is your phone under 2gb of ram?

[fathom pelican]

emulator

andorid

[sinful yoke]

can you try turning developer mode on and then off and try to login again

[vestal vortex]

Ok thank you

Here you go

[sinful yoke]

how long have they been locked?

[vestal vortex]

For about a week or 2

My in game username is Luffy2864

[sinful yoke]

hmmm one moment

[vestal vortex]

Ok thank you so much

[fathom pelican]

i don't know any way to turn developer mode on in bluestacks

and it only happens with EN azur lane

with JP one doesn't has the problem

[sinful yoke]

@vestal vortex I feel a little dumb, but I now realize its going to say Locked until you complete it

@fathom pelican https://cdn.discordapp.com/attachments/488684387932700672/585056230964199446/unknown.png

[vestal vortex]

Ok thank you so much I was so confused but will it still show me my progress

[sinful yoke]

yes! the 0% on the right side of the box will show you the progress
just put royal navy cruisers in your fleet, farm, and the number should gradually increase the more you use them in battle

[fathom pelican]

i saw that

but when i open the android settings it doesn't has the system option

[sinful yoke]

what type of android is the emulator using? and is it android 8.0?

[fathom pelican]

its 7.1.2

[sinful yoke]

well... it does say (only on android 8.0 or higher)

are you able to update it? (never used an emu )

[fathom pelican]

problably not

[sinful yoke]

are you bound to yostar?

[fathom pelican]

no

[sinful yoke]

do you have another device by chance?

[fathom pelican]

i have my cellphone but the memory full

[shut cape]

Is it possible to recover an account that was not linked to FB, Twitter or Yostar?

[tacit badger]

I have a question that is an event

[twin hamlet]

Hi

Uhm

[sinful yoke]

@fathom pelican are you able to try reinstalling your emu?

@shut cape yes but it takes a long time, was your account not linked?

hello

[twin hamlet]

Any idea on why this wont load eventhough i can load the intro and browse smoothly?

[shut cape]

@sinful yoke yes it was not linked

it was just on my phone

but i dont have that phone anymore

i did make a bunch of purchases

[twin hamlet]

The game stuck at login screen tho it was fine after i play it a few hours ago, no updates previously.

[sinful yoke]

@twin hamlet can you try a vpn?

@shut cape contact support @ [e-mail] with this information https://cdn.discordapp.com/attachments/488684387932700672/594957192181055501/image0.png

[twin hamlet]

Oh my, ok ill try.

Thanks

Which country btw?

[sinful yoke]

usually NA is fine

[twin hamlet]

Ok i will try it after work.

[tired fulcrum]

Is there no way to avoid game crashing on a device with less than 2 gb of ram?

[shut cape]

I will try that thank you !

[sinful yoke]

@tired fulcrum there is not

[tired fulcrum]

What should I do about this then?

[sinful yoke]

either use an emulator or another device

[tired fulcrum]

Is it gonna get worse as more things are added to the game?

[spring grotto]

We can't really say for sure but perhaps. As the crashing has become more frequent from certain updates

[tropic prawn]

What do i do when the boss doesnt load

on the map

i cleared everything on the map already and i dont see any enemy left

[sinful yoke]

restart the app

[tropic prawn]

i tried moving my units all over

thanks

[sinful yoke]

no problem!

[tired fulcrum]

So I'm trying to run AL on Nox. Why does it always crash on the loading screen right before entering battle?

[misty crow]

you were given BP to craft

not the actual item

[humble pivot]

uhm, is that possible to lose collab ship that have been acquired?

my friend asked me about this, he says taht he lose almost all of his collab ship, only Black Heart that left at his dock RN

he's already tyrin to Check the sort filter for a couple times but it seems that the other ship is gone

can someone help?

[misty crow]

has he tried restarting the game?

[humble pivot]

@misty crow i also tell him to restart the game

but it has the same result

right now i asked him to logout first and then login again

@misty crow yep same result, the other collab ship is gone, only Black Heart left

[spring grotto]

I mean, this might sound like a dumb question. But is he sure he had them locked?

[misty crow]

i was going to ask that but it pains my soul to consider that possibility

[spring grotto]

Hopefully it wasn't an accidental retire. That'd be bad

[humble pivot]

but something is fishy here @spring grotto @misty crow

he says that he never expanded the dock, and he keep retiring 5 common ship when he want to sortie, is that mean that , The collab ship was there, but for some reason it didnt appear on his screen? :/

[spring grotto]

I mean, unfortunately we can't tell for sure. If he didn't have them locked, it's possible that it was completely accidental when fast clicking ships to retire. But no way for us to know. If he'd like, he can try contacting support and see if there's anyway they can look into it but no promises

/techsupport

sigh

[misty crow]

nimi chan?

[spring grotto]

Their email is [e-mail] and be sure to include the account information such as UserID, in game name, server, and the issue he's experiencing

Yama or Res probably messing w/ the commands

[humble pivot]

ok ill contact him and tell him about this, sorry for the trouble -v-)

thanks @spring grotto , thanks @misty crow

[spring grotto]

No problem. Sorry we couldn't offer anything solid and hope for the best for your friend

[sinful yoke]

shes back smh

/techsupport

fskjdhfjsFliaueb tfq9ry9 q38r

[spring grotto]

[sinful yoke]

[humble pivot]

@sinful yoke hello :3

[sinful yoke]

[keen raft]

[tropic prawn]

so the tap to see which ships can use

why does it barely respond

half the time

i need to tap like 20+ times before it works

[spring grotto]

Yeah, it can be really hard to activate at times. We have it reported to the devs though to look into

[tropic prawn]

please just put a button

[distant silo]

Moonlit Overture Memory is still bugged. It's been reported but we are in our 2nd or 3rd major update since the UI overall update which is what broke it.
So can we safely assume they are just ignoring the bug at this point?

[robust wolf]

Can I get some help here? Not sure if thats is the right place. I contacted the support to ask if it was possible to get 10 gems that I accidentally used to buy food on the dorms back. Somehow the support got it all wrong and gave me a monthly pack thinking that it was not delivered correctly. I already sent a reply to the support explaning that it was wrong. Is there anything else I can do? My account is safe right?

[spring grotto]

@distant silo I mean, they're more than likely busy looking at other bugs and have gotten around to it rather than just "ignoring" it. But I'll bring it up and see
@robust wolf as long as you dont try to spend anything extra that was sent to you, you'll be fine. Just explain the mixup to support as you said you did in the email and await their response to it

[distant silo]

@spring grotto Thanks for bringing it up to them again. Appreciate it. Bit hard to review memories you've unlocked when a update prevents it.

[delicate socket]

So this is super specific but I wanna know the answer before I buy... Can you play AL on the JP X2 Chromebook? It's got a nice detachable tablet portion but if I can't play AL Id rather just get the Galaxy tab s4 or something.

[sinful yoke]

if it has over2gb of ram then most likely!

[delicate socket]

It has 4 so that's a good start. Was just concerned because apparently you can't play Minecraft Android on it so AL might be in a similar boat

[rough vapor]

Hello how long does it usually take to respond to request tickets?

[median needle]

1-10 business days.

[rough vapor]

Okay thanks.

[tropic oriole]

im on vacation in china and getting IP restricted 100120 😦

[misty crow]

need to use vpn

that's normal

[jovial rock]

How can i login to Yostar account?

[misty crow]

@jovial rock ```# How to bind your account to YAS:

• Intro: DON'T TAP THE BUTTON ON THE TITLE SCREEN NOW! You could lose your account (relogin if you did lose it).
• 1. Login and go to Settings > Account.
• 2. Tap "Bind Yostar Account"
• 3. Enter your email and tap Generate.
• 4. An email will be sent to you with a code. Enter the code in-game and press Verify.
• 5. You're done. Next time you login on a new device, tap the Yostar button on the title screen.

Credits to FatalitySonicX (DaisukeFSX) #0113 for the YAS how-to bind.```

[jovial rock]

My account has already bind by tech-support and i can't login(i dont't know how)

Tech-support recovered my lost account

[jovial rock]

How can i login to yostar account. I can only bind it

[misty crow]

@jovial rock didn't you give an email when you contacted cs?

[jovial rock]

yes

[misty crow]

use that email you sent

then press generate code

[jovial rock]

ok

what is this?

[outer herald]

Did you bind it to that email in the game and not on the title screen?

[jovial rock]

yes

i bind it in the game

[split knoll]

I could use some help recovering my account if that’s possible

[misty crow]

what's your UID?

@jovial rock @split knoll can i have your UIDs?

[jovial rock]

id of new account or old?

Maybe this but i don't know

69200735

[misty crow]

i mean that one isn;t bound at all, just checked

[jovial rock]

270672035 new account that isn't bound

i don't know UID of recovered account

[split knoll]

Oh gosh I can’t even recall I just know the account name the server and the general commander level

[jovial rock]

i also know the account name the server and the general commander level of my old account

[strong venture]

Is this normal?

Oh hell I can't believe I haven't rated the app yet

But seriously, look at the MB

[quaint phoenix]

i cant login for some weird reason
??

my account is binded to twitter but when i connected al to twitter
it doesnt even show my server

[spring grotto]

It won't show it until you actually log into the sever

The character portrait is client side, not server side

[quaint phoenix]

i did hit twitter bind tho

[spring grotto]

Okay, so if you logged in w/ Twitter on the title screen, then now just fully log into the server that you previously played on

[quaint phoenix]

aright it worked, thanks

i'm a derp

i thought i did something wrong

[spring grotto]

No worries and glad to hear it good resolved

[split knoll]

Can anyone help with recovering an account? I have all the account info except the UID because I can’t recall it

[quaint phoenix]

did you bind

[split knoll]

Afraid not I got a new phone and lost the account

[spring grotto]

Gotcha. If you didn't bind it and don't have your UID, contact support w/ as much account information as possible and they'll look into it and help you w/ it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

Now Niimi sends two of them

Email for contacting them is in the above message

[split knoll]

Alright thank you for that I’ll see if they can help

[limber dock]

Frequent crashes of the game (white screen and app restart) on current event map after each battle. Device used - Lenovo tab E7.

[silver jungle]

Hey I have a issue where after I complete a battle it crashed and I have to reboot the app if fine doing all the other stuff like building new ship looking at your fleet etc it only happened in combat so help would be nice

[spring grotto]

@limber dock For your device, it only has 1GB of RAM and devices that have lower than 2GB or so can experience crashing issues. There's no known workaround besides using a different device such as a spare phone or PC emulator unfortunately
@silver jungle What kind of device are you using?

[silver jungle]

iPad Air @limber dock

[spring grotto]

Do you happen to know which gen it was? Also tagged wrong person

[silver jungle]

It the first I think I have had it for awhile

[spring grotto]

Gotcha. If it's the 1st gen, this the same applies to your device as well
For your device, it only has 1GB of RAM and devices that have lower than 2GB or so can experience crashing issues. There's no known workaround besides using a different device such as a spare phone or PC emulator unfortunately

[silver jungle]

Thx for the information

[ripe trench]

Sooo.... If a purchase failed I should contact [e-mail] ?

[spring grotto]

Correct

[ripe trench]

Well.... I sent an email containing the needed and just need to wait.
This is a bit stressful.

*containing the information needed

[wise knoll]

It seems I have a problem with the share butto - it does not work... and it kinda locks the game untill I restart it. For example, if I go to the Dock, click on Archive and then on share this is what I see:

the navigation button are gone and I can't exit this

I didn't had this problem before, though I recently changed my phone to Redmi Note 7 (though I did allow everything so and so on just to make push up notifications appear when game is off).

[spring grotto]

Xiamoi phones do tend to have some device specific issues w/ AL. Can you perhaps try these two steps though to see if it might help. 1.) Restart your phone completely 2.) If you'd like, try a file repair from the settings menu in game but be warned this will redownload asset files so it will be a lot of downloading

[dawn rover]

Going to uninstall Azur Lane. Takes too much memory on my phone. I have linked it with Twitter and YoStar so I should be fine right?

[spring grotto]

Yes. If you linked it to both Twitter and Yostar from the settings menu in game, you should be good to uninstall

[cyan ridge]

Just wondering why my iPhone 5s is crashing regularly with the latest patch. It began crashing occasionally since around Ink-stained Steel (April), but now it's crashing almost every time I finish a battle, mostly when I enter the dorm and sometimes when I sortie. I realise my phone might have the 1 GB RAM constraint, but why did the issue become so pronounced with this patch?

[wise knoll]

Restarting the phone didn't yield any results. I will try that file repair... but will it give me any notification when it's completed? Am I stuck to the Settings screen for the duration?

[spring grotto]

Yes, it'll give you a notification to restart the game and then it'll start the download process. You may have to click on the repair button again as it can be finicky at times and it might take a minute or two.

[silk crest]

where would I file a question about getting my account back, if it's possible

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[silk crest]

FB

however, I don't know as to its effectiveness as the account is disabled

[spring grotto]

Ah, the FB account is disabled?

Well just to try it out, attempt to log in w/ FB on the title screen to see if it lets you bypass it regardless. If it shows your account as disabled and won't allow you to log in to retrieve your AL account, contact support via email and specifically let them know that your FB account is disabled

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email contact info

[silk crest]

Tried it

with both Twitter and FB

it just takes me straight to the tutorial

I don't know what to do

I think my account's gone

[spring grotto]

Wait so did it let you login w/ FB? If so, be sure to choose the correct server. It needs to be the one you played on previously w/ the account

and did you have it bound to Twitter as well? since you tried that

[wise knoll]

It said it has repaired but it did not ask me to restart the app... and sadly it didn't help either.

[spring grotto]

When you restart the app, did it redownload anything?

[wise knoll]

Nope, it just loaded normally.

[silk crest]

Lexington, as I checked

which is the server I was on

It said I had bound it to FB

so I tried logging out and logging back in through the FB listed

and instead of bringing me back to my account it just wiped everything

[spring grotto]

@wise knoll Hm...unfortunately not too sure then. It has something specifically to do w/ Xiamoi devices but we can't figure out what causes it for the life of us
@silk crest Where are you trying to log in at?

[silk crest]

Login screen? Here

[spring grotto]

So from the game, are you using the initial title screen or the settings menu?

[silk crest]

Title screen here

I tried it from settings and it refused to work

[spring grotto]

Okay. And you're sure you had it originally bound in the settings menu in game? And as well, you choose the server AFTER you logged in correctly?

[silk crest]

I logged into FB first

From title screen

It said in settings it was already bound

[wise knoll]

Well, it's not a game breaker, and worse come to worst - I can always make my own screenshots to bra- cough I mean - to commemorate the moment. And while I do hope you can fix it in some update... no biggie.
Thanks for the help, ImAToasterStrudel.

[spring grotto]

@silk crest Okay. So you logged into FB and THEN choose your server? Can you try all servers as well. And do you happen to have your UID?

@wise knoll no problem. Let's hope for the best

[silk crest]

I logged in and then chose my server

yes

[spring grotto]

And do you happen to have your UID from your account?

[crystal star]

Hello, I bought heme money were written off, and about nor not wrote!!!

[spring grotto]

I'm sorry but you'll have to be a bit clearer with your problem. Did you have a failed purchase? Or something else

[crystal star]

Clicked buy, got the error, came to the notice of the debit, but the gems never came!

[spring grotto]

Gotcha. so please contact support by email and tell them the issue and also please include the receipt

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email is in the above message

[silk crest]

unfortunately, the best I can do is my ingame name

I never screenshotted the profile page

[spring grotto]

Alright, no worries. So go ahead and contact support w/ your account information (and Commander LVL as well if possible) and they'll look into your account and help you out w/ it

Email for support is in the above bot message

[crystal star]

What is the average waiting time from support?

[sinful yoke]

for an email response it can take 1-10 business days

[crystal star]

where will be faster?

[median needle]

there is none.

[sinful yoke]

there is only one way

[crystal star]

[crystal star]

I want to rather buy a skin on Dunkerque

[pseudo pelican]

so i run both phone and emulator now and i just dont get notifcations from the game on my phone anymore, there a way to get these back?

i just want to be able to know when my commissions are done and not have nox open all the time

[thorn cloak]

Hey so a while back I was talking about how the game crashes constantly on my iphone 5s due to the new UI using more memory. I'm now trying to upgrade my phone so how much RAM should I aim for?

[sinful yoke]

2

[tardy totem]

how do I connect to the AL servers if my wifi and 4G/LTE isn't working

[sinful yoke]

try a vpn

[thorn cloak]

Any chance that 2 GB will no longer be good enough in the future?

[sinful yoke]

unknown

this is also just likely that old phones get old

and no longer get supported by much

[thorn cloak]

Hm alright

[hollow lark]

Uh is this the place to ask a account related question?

[sinful yoke]

yes

[hollow lark]

So its like this, I had an account once but i lost it. No big deal i made a new one. I binded my new account to my email yostar and now i want to play on another phone, i logged in thru that same email and my old acc showed up

Thing is my yostar email seems to have captured both my old and new acc

So breaking it down my previous phone has my new acc while my other phone has my old acc, and both seem to stem from the same yostar email

[sinful yoke]

are they on different servers?

[hollow lark]

What does the different servers mean?

[sinful yoke]

avrora
lexington
washington
sandy

[hollow lark]

So eg im in Sandy now, then i got to Washington, i make new progress or continue?

Go*

[sinful yoke]

yeah like, what server is your old account on and what server is your new account on?

[hollow lark]

Hmm my new is on Washington and my old is on Sandy

I see so they are separate characters ok

Thanks for the info bud

[gray jacinth]

This a good place to ask about gameplay bugs?

or would #gameplay-help work better

[sinful yoke]

we have a bug report channel

@gray jacinth #bug-reports

@hollow lark yes! just looks like you never lost the account but rather didnt check the server you were in

[thorn cloak]

Oh uh I heard a long time ago there were crashing issues with Motorola phones and I'm planning to get a G7 play. Anyone with a motorola still encountering crashes?

[spring grotto]

I can't personally comment as i dont have one, but I can say no one has really brought up Motorola issues in this channel in a LONG time. The new device to have issues is Xiaomi

[simple bolt]

I seem to have lost my acct. I was trying to bind it to my fb but seems like it started a new game. Tried going back to my original server but it still hasn't appeared. Had just made rank 30 ='(

[sinful yoke]

where exactly did you try to bind it?

[carmine hedge]

My game keeps crashing upon selecting "start" (on ios). Not sure if this is the right place, but does anyone know how to fix this?

[simple bolt]

I tried from the main page. The login page pretty much. I barely started playing a week ago and had also just received Prinz Eugen

[dim sail]

Hello. I need help getting my account transfered onto my new device. I tried to do so by binding to Facebook in-game but it did nothing.

[spring grotto]

@simple bolt Yeah unfortunately the initial title screen is for retrieving bound accounts only. Binding is done in the settings menu and retrieving is done from the title screen. So you didn't have any other bind options in place did you?
@dim sail So you bound to FB in the settings menu while you logged into your account correct? If so, then log in w/ FB from the initial title screen and then choose the server you previously played on

[simple bolt]

I did not. Since I had never read anything I had thought that that was a way to do so.

[spring grotto]

Gotcha. Go ahead and contact support via email then and they'll help in recovering your account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email contact information

[thorn cloak]

@spring grotto Thanks for the info

[simple bolt]

Thank you @spring grotto

[turbid cobalt]

What does it mean when it says that the account is already matched too another Airi UD?

[spring grotto]

It's usually some type of email error or the account/email you're trying to use is already linked to another AL account

[turbid cobalt]

Hrm. That can't be right... What if I just switched too a new phone?

[winged beacon]

Game goes black after the manjuu and yostar screen
I've tried reinstalling and using a different connection but it still happens

anybody with a solution?

[spring grotto]

@turbid cobalt You could try it there. Another option if that fails is to try a different email for whichever bind option you're trying to use.
@winged beacon Perhaps try a free VPN to see if that clears the issue

[turbid cobalt]

Hrmmmmm. It's connect now? I don't know what happened. \o/

[winged beacon]

@spring grotto used a VPN and nothing changed
if it helps this started happening after i updated through the playstore

[spring grotto]

Well, there is one other option that some players said helped them when they get an infinite blackscreen. They downloaded the .apk from a trusted third party provider such as QooApp or APKPure and it loaded correctly for them after that for some odd reason

[winged beacon]

@spring grotto yeah that seemed to solve my problem, thanks

[verbal minnow]

How/Where do I send an Email to yostar about getting the lucky box from the last event? I've been putting off emailing them about it hoping they'd just get around to it without needing to be reminded but it's been almost a month since Kawaakari helped me submit a report through DM's

[median needle]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[median needle]

[carmine hedge]

hello, i've tried to delete version files to force the reload but it didn't seem to work as the game still misses that "salt" file and doesn't load. so does this mean that my account is lost?

[spring grotto]

The account won't be lost as there is a recovery process. But just to be sure as well, can you provide your UID real quick?

[carmine hedge]

Hi my twitter account was having some issues with the UUID I think because I changed my username maybe? I was told to contact Yostar Staff through the official discord which I believe this is it.

[spring grotto]

Yes this is the official Discord. But what exactly is going on when you try to use Twitter?

[carmine hedge]

well I had a twitter account linked and i wanna unlink it since id rather use my email

its not allowing me to disconnect it because of some error

[spring grotto]

Email as in Yostar binding?

[carmine hedge]

yes

that worked however I cant disconnect my twitter now

[spring grotto]

Gotcha. And what's the error you're getting exactly?

[carmine hedge]

one second while I retry it

[spring grotto]

Gotcha. Usually that's an error when you only have 1 binding option left but it's uncertain what really causes it. One option you could try if you'd like (as one person did say it helped them) is to do a reinstall and then try to unbind it. But the other option is to directly contact support via email and they'll be able to check into manually getting it unbound for you

[carmine hedge]

so I figured it out

I deleted my twitter now I cant log back in to disconnect it now lmao

rip

[charred scarab]

Hello? I need help with a 200230 error? Can I get some help please?

Hello?

[misty crow]

try changing the connection you;re using or use a vpn @charred scarab

[charred scarab]

Thank you Hatsu.

[spring grotto]

@carmine hedge If it's been deleted you can contact support via email and they'll see about being able to help you get it manually unbound

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[charred scarab]

Thank you Sensei. I'l give that another try.

[carmine hedge]

@spring grotto redownloaded the app and I was able to unbind it

thanks for the help

[spring grotto]

Ah, so a redownload does seem to be somewhat consistent. That's good to know. Thank you for that information and no problem at all

[carmine hedge]

oh well no I redownloaded the twitter app and logged back into it apparently you have 30 days to log back in

never redownloaded azurlane

[spring grotto]

Ah

[carmine hedge]

just worked all of a sudden

[spring grotto]

gotcha

Well either way, as long as it worked that's good

[iron forge]

Ok so my NoxPlayer got corrupted so I had to clear the files and redownload it and when I redownloaded AL it is trying to make me do the starter mission again do I bind twitter from the home screen? that wont rebind my twitter to a fresh account will it?

[misty crow]

@iron forge you bound your account right? log in from the start screen with jean bart

make sure you;re on the right server

[iron forge]

yea I did

cool thanks

[sick stirrup]

can i get some help? i had 555 gems, and i expanded my docks twice for 100 gems each. my gems are gone but the expansions did not take. i should have had 10 more slots per each buy from what the game said when i bought them but my game is acting like i never bought the expansions. i have tried cutting my game off twice even to turn off my tablet and nothing has worked

[misty crow]

each dock expansion costs 200 gems tho...

[sick stirrup]

my store shows it at 100

[misty crow]

that's not dock

that's depot

aka gear storage

[sick stirrup]

they both showed 100 when i bought them. i just rebooted it all and now it says 200... apparntly my game had a glich or something and now im out 200 gems and no dock expansion...

[misty crow]

did you get depot expansion instead?

[sick stirrup]

no. i even triple checked before i bought them like i always do when i buy anything

[misty crow]

have you actually checked your depot AFTERwards

[sick stirrup]

its where it was from the last time i bought upgrades for my Depot from that area being full. just checked to make sure. so im down 200 gems and got nothing for it

is there a way i can get my gems back or something?

[misty crow]

if you're absolutely sure you didn't mistakenly buy the wrong expansion sure

because there's no such bug of gem numbers changing anyways, and it's more likely you saw it wrongly
i've done it before

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sick stirrup]

thanks for the help

[opal dagger]

hi, so sorry if this is the wrong place to ask but is still possible to redeem avrora with my cbt code ? i didn't have the opportunity to redeem her until now , but when i got to the website that people say to redeem her i don't see the option to redeem a gift.

[misty crow]

it isn't

you can try your luck asking CS

[sinful yoke]

u have to contact cs I think

[misty crow]

not sure if they still took it

[sinful yoke]

they took it in the past but the past was like 4 months ago

[misty crow]

yeah...

[opal dagger]

Ok , i'll give it a try thanks for the help

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sick stirrup]

you can redeem chicks using codes? o.o how do you get codes?

[misty crow]

that's a code given for participants in the closed beta from before the game had open beta

it's no longer available

[sick stirrup]

ah ok

[wise horizon]

@sinful yoke Hello. I had a problem with the purchase. Payment has passed, but nothing is credited to the account. It was a long time ago, but I did not have the opportunity to ask for help.

[sinful yoke]

contact customer support's email ( [e-mail] ) and make sure to include:
username
server
uid
order/transaction ID
and make sure to send a screenshot of your receipt received in your email!

[wise horizon]

Thanks

[worn spade]

It's been days since I sent help for gems not received and I still haven't gotten anything. Is there some way to get more help or just keep resending emails?

[sinful yoke]

when did you originally send an email?

[worn spade]

June 27, but I also sent a inquiry about it to you on June 5

[sinful yoke]

ah well, they do take around 1-10 business days to respond

I suggest you send a follow up in 6 hours or so

maybe in 7 so they can get comfortable in office for the day, but if you send a follow up whilst theyre in office theyre more likele to get to it within the hour

[worn spade]

Ok then, I'll do that

[silk crest]

I asked them for help retrieving my account and they just told me to check the server again

I'm frustrated at this point

[sinful yoke]

do you have another device

[silk crest]

no

[sinful yoke]

darn

[silk crest]

I was certain I binded it to my facebook

and then when I test it by logging in through my facebook, it takes me to the tutorial

It literally said my account was bound

10/10 login system

[sinful yoke]

where and when did it say it was bound?

like when being when you were in your original account or the new one?

[silk crest]

in my original account

settings page

under "facebook"

[sinful yoke]

got it

ah... all I can really suggest is to try logging into another device and seeing if your account will show there like an emulator

rarely people cant load their account in for whatever reason and when they login to something else it shows up and works all of the sudden

[silk crest]

it's a problem because I then go and check my FB and it says it's been disabled- could that be it?

[sinful yoke]

it could be

are you able to renew it?

[silk crest]

I'll try and see if that works

I can't renew it, no

is there any way I can get my account back

I forgot the UID, I can only provide commander level and IGN

[sinful yoke]

do you have access to a pc?

[silk crest]

yes

[sinful yoke]

are you able to download an emulator?

[silk crest]

yes

so can this get my account back

https://www.facebook.com/AzurLaneEN/posts/848382378859556?comment_id=848707305493730&comment_tracking={"tn"%3A"R"}

should I download this

on my PC

[spring grotto]

That update was already pushed to the app stores so you can just download it regularly from your respective app store. Just get it on the emulator and be sure to follow these two steps and see if it logs in correctly on that device

[silk crest]

so, I already have the game downloaded on my PC

yes, it's probably a direct result of the FB account I bound it to being disabled

and without an FB

my account is unbound

which means in logging out,

it's gone

fuck me

[sinful yoke]

wait so your facebook no longer EXISTS? per se?

[silk crest]

it exists, but the account is disabled

I'm new to the platform so I do not understand what that means

I didn't want to use FB, but it didn't let me use anything other than Yostar, FB, or Twitter

[sinful yoke]

have you tried logging in on the emulator at all and choosing the right server?

if it still doesnt retrieve your account then it most likely is the inability to communicate with the account

[silk crest]

I don't know where to download the emulator or even how to do it. It's all worded very confusingly

[sinful yoke]

bluestacks or Nox Player are some commonly used emulators by azur lane players

all you do is login to a google play account within the emulator and download Azur Lane through the google store, its just like a phone!

[silk crest]

ah

I already have bluestacks

now I downloaded AL

so, should I log in with my FB and expect to see something?

[sinful yoke]

you should see your account back in place in its server, this is by usual case though in which most people login onto another device and see their account is back
though if it is not back then its due to the fact your account is disabled (most likely)

[silk crest]

I can't log in with my FB because it says I'm disabled

does google game center link to your AL account?

[sinful yoke]

just stops you there then? unfortunate

it doesnt

[silk crest]

f u c k

[sinful yoke]

contact support again and make sure to tell them its disabled

because if you dont they’ll just tell you to try logging in again

this way they’ll unbind the disabled account and then take you through the recovery process

[silk crest]

how do they do it without a UID

I can only give my IGN and level

[sinful yoke]

do you know your server?

[silk crest]

Lexington

yes

[sinful yoke]

then it will be fine

uid is not necessary, but its helpful as they can just search instantly and find you

[silk crest]

thanks, that's good to hear

[sinful yoke]

no problem!

[sinful tide]

is possible to change my linked email to yostar?

[sinful yoke]

it is not

[sinful tide]

i see, thanks

[carmine hedge]

I can't unbind my twitter/facebook accounts anymore and neither can I bind myself to either accounts on my other device. Any advices?

nvm me

nvm my nvm, it still does'nt work

[sinful yoke]

confusing situation

whats exactly happening?

[carmine hedge]

Well, when I try to unbind my Twitter account it says that it isn't bound to that twitter account

And on facebook, I'm not bound but it is bound to some account I seem to have accidentally created

However, when I log in on my other device with my Facebook account, I dont have an account on any server

[sinful yoke]

you're trying to unbind the twitter account in settings right?

[carmine hedge]

Yes

it says :100210 at the end

[sinful yoke]

if you dont have any account on the servers, then it sounds like you bound at the title screen
you should be able to make an account and try to unbind it in settings (for the fb one)

hm.. do you have any other bind on the twitter bound one?

[carmine hedge]

What do you mean exactly?

That I have another account bound to it?

[sinful yoke]

do you have another bind (fb/tw/yostar) on the account you cant disconnect from?

[carmine hedge]

I only can unbind from twitter, didnt try the yostar one

Well, nothing happens If I try to unconnect the Yostar account

[lean bronze]

Hello! I was checking this issue on the search bar, and I see a lot of people having the same problem with the black screen. My issue is, after the 3 logos the game goes black with blue stripes in the corners. Which is weird, because I was able to play the game before on the same device a year ago. I downloaded the game from Qooapp. I tried using a VPN to see if is a connection issue, and nothing happens.

[sinful yoke]

ah ok I was just asking, not asking you to unbind it, you cant unbind yostar accounts anyways
for that bug we unfortunately dont have a fix, we think its related to the accounts sharing the same email (if they do)
can you do me a favor and make the error pop up again and then enable Log Mode? ( https://www.youtube.com/watch?v=p1Yl9InTWzk )
a video of the log would be nicer
email CS to unbind the account for you since you cant, and give them the video so they can get some more info on the bug

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@lean bronze hi! are you able to switch to data/wifi at all? and when connecting to vpn make sure to try NA
if you keep having issues, it may be related to qooapp

[lean bronze]

I'm playing on a tablet. I can only play by using WiFi. The game size on Qooapp was 1.2g, and I'm sure I downloaded it correctly.

[sinful yoke]

are you unable to download through the google play store?

[lean bronze]

Can't do. The game does not show there.

It's weird, before I was able to download the data from the game itself. Looking for the apks, the size it's the same on all

[sinful yoke]

hmm... unfortunately im not so sure, are you able to try reinstalling?

[carmine hedge]

So now I should send an email to the yostar support with the video clip and/or screenshots of the log?

And btw, Logging in with the facebook account on my pc, doing the tutorial and trying to then log out resulted in the same error

[sinful yoke]

yes an email would be good

also the same exact error code?

[carmine hedge]

yupp

[sinful yoke]

hm... strange...

shouldnt be getting that error with an only bind

though I guess thats for the devs to figure out

[carmine hedge]

Yeah

I already had twice some account problems

but I feel like my problem solving on the first one caused the system to fuck up.

Because, I tried to play with multiple accounts at the same time via using multiple emulators,

and while doing this I ran into some severe and somewhat similar problems

which then caused me to try to use different twitter accounts

I am no sure tho whether this is actually related to this case.

[sinful yoke]

try to include all information in the email and make sure to include the log mode, it might be helpful and actually related

[carmine hedge]

Wait, I made a mistake

It now actually sends me a different error message

not the same one

instead of :100210 it sends :100200

I just noticed it after reviewing the video I made of me, trying to unbind my account

[sinful yoke]

ah.. strange, that is usually an error when trying to connect with 2 different binds but they have the same email

[carmine hedge]

Well, I actually use the same E-mail for twitter, facebook and yostar account so... I guess, this is the problem? Lemme quick check rn

give me 5-10 minutes

Should I try logging in with a different twitter account?

[sinful yoke]

are you trying to unbind the account or bind the account? I thought you got an error with twitter

[carmine hedge]

Waaait, fml, I thought I wrote you that my unbound-button for twitter went normal again

but apparently my internet went off for some minutes and I didnt notice wow

[sinful yoke]

[carmine hedge]

So yes, I manage to unbind the account

or at least, it seems so

[sinful yoke]

got it

you want to unbind the facebook right?

[carmine hedge]

Its not bound. I only struggled with twitter

but fml, I am actually stupid

because the Facebook message actually shows 200100 too

omfg, sometimes I hate my stupidity

[sinful yoke]

dont be hard on yourself its ok
so you are trying to bind the fb then?

[carmine hedge]

Well, my facebook account is using the same email as my yostar account/ twitter account

but yes, I tried

[sinful yoke]

thats why it wont let you bind then. because of the email

[carmine hedge]

Exactly

[sinful yoke]

we dont really have a workaround except for binding with a different email, but you can contact support as well and see if they can get any information from you about it

so they can try and fix it

[carmine hedge]

Yeah, I will send them that clip I made etc.

So yeh, I will try to log in with a twitter account that does not use my main email

Well, it seems that all my other twitter accounts have some other errors, so I have to make a new twitter account.

:100213 but it seems that this error has already been mentioned several times here

[sinful yoke]

it happens when you try to bind?

[carmine hedge]

It gives me the :100200 error

It seems that only the Support can help me rn to reset all my accounts.

[carmine hedge]

@spring grotto sure, my uid is 270639328, i have a screen shot of it as well

[sinful yoke]

/checkbind 270639328

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Jul 3, 2019, 1:16 AM

[sinful yoke]

[carmine hedge]

yes, i just wasn't ready for the crash... it happened on the 2nd day of playing. my bad.

[spring grotto]

Gotcha. And have you already sent an email to support for the account?

[carmine hedge]

yes, a week or so passed since their last respond

[spring grotto]

Was it regarding recovering it? Or just the error.

[carmine hedge]

i only told them about my problem and send them the info about it. now i suppose i should be asking if i can recover my account.

I now was able to bind my emulator again by binding my mobile phone with another twitter account. It just took 20-30 minutes to show up that my mobile phone is now bound to it.

[spring grotto]

@carmine hedge yeah, just ask them regarding recovering it

[carmine hedge]

not sure if i'll get anything but alright. might be worth trying.

[quasi thorn]

Did realize this was happening but I put in a few books before I noticed it was getting stuck at 0

[misty crow]

that's not a bug

it's showing you the result you'll get once you complete the skill trng

9+1 means that the skill is maxed

[quasi thorn]

ohhh I see okay

nvm then 😄

[granite silo]

/checkbind 269721211

Hmmm

[spring grotto]

Bind command is only for feedback assistant roles

[granite silo]

Cool thanks

[spring grotto]

Did you lose your account and need to check for binds?

[granite silo]

No just checking my binds

[spring grotto]

[sinful yoke]

no need for us to check them then

[granite silo]

I do have a question about gems though

[sinful yoke]

[granite silo]

I recently bought gems and havent received them yet. When is the earliest I can expect them?

[sinful yoke]

contact customer support's email ( [e-mail] ) and make sure to include:
username
server
uid
order/transaction ID
and make sure to send a screenshot of your receipt received in your email

(you should get them instant)

(but that.. didnt happen here...)

[granite silo]

Lol thanks

[outer herald]

Wait we can check binds

[spring grotto]

Bind command is only for feedback assistant roles

certain people can

and it requires your UID

[outer herald]

Oh nice, hope it comes in handy now

[sinful yoke]

now if only most people kept their uid

[carmine hedge]

I want to buy ship of gems (79.99$)
So how much I must pay when it will include tax?

[sinful yoke]

depends on your location of living

[spring grotto]

If you're on Google, they actually have a indicator that should calculate any tax for you

[carmine hedge]

When I search my position it only show me the tax when I use credit card, but I don't have it

[spring grotto]

This one here to be exact. Click on "tax" and it should ideally give you the full total

[carmine hedge]

Well... It said "miễn thuế"
Mean no tax

How?

[spring grotto]

Google Play and tax can be different and weird depending on your location

So unfortunately it can be hard to tell exactly

[carmine hedge]

Before

After

No tax???

[spring grotto]

Such as for me, when I calculate the tax whilist living in the US, I get an extra 4-5 USD added onto it

So perhaps for your location, there is none then

[carmine hedge]

But my account is 2.360.000 đ
That payment require 1.850.000 đ, but still can't purchase

[spring grotto]

What does it say when you attempt to purchase it?

[carmine hedge]

Payment failed

My account not enough to purchase

[spring grotto]

Unfortunately I can't say as to why that's happening. As stated, Google and payments can be odd. But for this, the refusal seems to be coming specifically from Google

[carmine hedge]

This happened when I purchase chest of gems (39.99$) about 5 months ago

Then yostar team give me gems for free and say sorry

But now it happened again or something else?

[spring grotto]

I can't really say. It seems to be from Google's end. And I wouldn't contact AL support the same way you did before if you received free gems w/o paying for them. If you do, be sure to mention that you didn't actually PAY for any gems.

[swift linden]

i have not received items I paid for a while ago

and its kinda annoying/fustrating

[carmine hedge]

Google payment is really confusing

[spring grotto]

@swift linden If you were charge but didn't receive them, follow these steps then:
Contact customer support's email ( [e-mail] ) and make sure to include:
username
server
uid
order/transaction ID
and make sure to send a screenshot of your receipt received in your email

[carmine hedge]

@spring grotto what should I do now?

[spring grotto]

I would first think of perhaps trying to contact Google Play support to see if they can offer any insight as to why it's being declined. If they say they don't know and tell you to contact the AL devs, send them an email and say that you're trying to purchase gems but your payment is being declined. But you haven't actually purchased any gems yet

[carmine hedge]

Ok thank you

[swift linden]

email sent

[carmine hedge]

There is a problem said I don't have enough money for payment, but I actually have more than enough

Google play support doesn't tell me more about it

It's about the location or my country currency

[junior sun]

Just checking, is this valid or a bug?

[median needle]

yes cause the glorious event is over.

[misty crow]

@junior sun it's a known bug

[junior sun]

OK, thanks I was confused about it.

[carmine hedge]

Hi guys I got the 10k from the event got Emile bertin yesterday and locked her, check today and don't see her anymore

[spring grotto]

Can you try restarting your game and then sorting your dock to the "Iris Libre" faction?

[carmine hedge]

I see her now, ty

[spring grotto]

[dry bear]

i lost my acc what do

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[balmy jetty]

im missing some 000000 on that 360 or something is broken?

@dry bear have you binded it to facebook/twitter/yas or w/e there is

[dry bear]

idk

[spring grotto]

Do you happen to have your UID?

And as for not knowing if you had it bound, do you remember doing Steps 1-3 from this image? https://imgur.com/roy6tih

[dry bear]

no

[balmy jetty]

then rip your account

[spring grotto]

@dry bear okay, contact support then with your account information and theyll help you start the recover process

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email info for support

[balmy jetty]

afaik you can't recover it if u didn't bind it

[spring grotto]

No, they have a recovery process now

[balmy jetty]

really? then they should update those pins

[spring grotto]

Which pins? No pins in here should say that they can't recover them anymore

[misty crow]

Correct

That pin was removed months ago

[sinful yoke]

[spring grotto]

Actually, hang on

[sinful yoke]

I went on a pin removal spree awhile back

[spring grotto]

Archy's pinned message states at the bottom that they can't recover them

[sinful yoke]

and removed unnecessary content

well thats more on having arch update his message

[misty crow]

Actually we can take it down right

Since it's in the Google doc right

All his info

[sinful yoke]

tbh yeah

the account saving deletion stuff is in doc

[misty crow]

Done

[worn spade]

Thx Kawa, I did what you told me to resend email when they are the office and got my gems and were able to also get Jean and Dunkirk

[young needle]

I've problem after i reinstall the game. That stuck here

I dont know where is the problem
Obb file is fine

[sinful yoke]

is your account bound?

@young needle

[young needle]

Yep

[sinful yoke]

reinstall again make sure to use wifi! or a stable connection at least

[young needle]

I'll do it later

RIP my data

[sinful yoke]

you should use wifi

data leaves room for corrupted files like now

[young needle]

👌

[subtle sparrow]

Guys need little help, my mobile went trough WIPE of system and trying to rebind my twitter account to game but it's showing "Bound to another Airi UID:100200" help ?

[spring grotto]

So you're trying to recover your account via Twitter? If so, where are you trying to log into Twitter at?

[subtle sparrow]

Ok ... tried through option menu after logging to starter account ..... Redone through main menu, sorry for bothering

[spring grotto]

No worries at all. Good that it all got figured out

[subtle sparrow]

Not very intuitive , honestly

[carmine hedge]

i seem to be unable to connect to Sandy (where my profile is), checked my net and thats fine, game’s up to date. Any thoughts?

[sinful yoke]

does restarting your phone or your router help?

[carmine hedge]

just restarted both, that seems to have done it. ✌️

quite why i didn’t think to do that anyway I’ll never know... lol

[sinful yoke]

[void dagger]

I cannot enter the game

Do you can help me

[fading atlas]

So Belfast is Edinburgh's little sister...

[void dagger]

I don't know what you are saying

[spring grotto]

@void dagger do you happen to have your account bound?
@fading atlas that kind of discussion isn't relevant for this channel

[fading atlas]

Oh

Sorry

[void dagger]

@spring grotto yes !?

[fading atlas]

My bad, I'm really not that good with what channels I'm in

[void dagger]

@spring grotto
The problem here is that it stopped right there and didn't let me into the game !?

[spring grotto]

@void dagger okay. There are two options you could try for that issue. The first is to do a fresh install to fix your files. The other is to do file deletion but it's not a guarantee. The steps for file deletion are listed in the pinned Google Doc towards the bottom

[void dagger]

@spring grotto
I don't understand the following way!?

[spring grotto]

Check the pinned messages in this channel. There'll be a Google Doc there. Itll have steps for file deletion towards the bottom

[sinful yoke]

why even suggest that if their account is bound

[spring grotto]

Some people wanna save data and not download the full app again

[sinful yoke]

doesnt it download it all again?

[spring grotto]

Just the asset files. Not the full app itself

[sinful yoke]

oh

[void dagger]

@spring grotto
I have trouble communicating, can you help me more specific about which post is the post?

[spring grotto]

Unfortunately I can't grab it since I'm on mobile. @sinful yoke do you mind grabbing the link for the Doc please?

[sinful yoke]

ahhhh im on vacation but I can grab it I think hold on

yayy

https://docs.google.com/spreadsheets/d/1CUdCW5QnJ0Qm4iSsET8HerXXx4YXSmQyaM1wSQt0ZKw/edit?usp=sharing

[spring grotto]

oh yeah I forgot

[sinful yoke]

copy link works in pinned messages but copy message doesnt

its ok I just cant open images

[void dagger]

@spring grotto
I don't mind

[sinful yoke]

ah that message was for me

open the link I sent above

[spring grotto]

Yeah, just open that Google Doc link. And go to the bottom of it. Itll have the steps for file deletion

[sinful yoke]

for Tech Support Spreadsheet

[wicked raptor]

How many times can you buy dock expansions?

[terse mango]

Hello! I'm new here, so please pardon me if I'm going about getting support in the wrong ways here.

I've been playing Azur Lane—very fun game I should add—for a couple days now. I got a mail about the upcoming server maintenence and read that I should bind my account. I thought that was reasonable, so I went about attempting to bind my account.

Sadly, I did a very bad job at this. I created a new Twitter account to bind my account to, then I loaded the game up and put the Twitter in on the homescreen. (I believe that may have been my mistake; putting the Twitter information in there instead of in the settings of my account once the game had loaded.) Once I had loaded the game, I was shocked and saddened to see that I was in the tutorial. Thinking it may have been a glitch, I reloaded the game. This didn't work, but I noticed that my server had somehow been set to Sandy instead of Avrora, the server I always play on. I set it back to Avrora, but I got the same result as before: the tutorial. My friend recommended I force close Azur Lane, disconnect my Twitter from my Azur Lane, load Azur Lane back, and then see if it fixed my issue. Sadly, this didn't work either.

After all of that, I had no other ideas for what to do. That's why I'm here trying to ask for help with this issue. As I mentioned before, I've been having a ton of fun playing Azur Lane the past couple days. So much fun I decided to spend $9.99 USD to support the developers (the cute skin I got for Dunkerque was a bonus too nwn). With that said, I hope you can see why I'm so invested into hopefully getting my account back.

My account name is Duplowo (Dupli was taken zzz), my UID is 69350844, I can provide my Google Play order receipt's order number if needed, and I can give anything else that would help in this.

[sinful yoke]

definitely overroad your account (because you tried to bind in the login screen)

contact customer support with your account’s information (all that you can provide) and make sure to let them know you accidentally bound an empty account and your actual account is unbound

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

contact info in there!

[terse mango]

Thank you! I hope this can be fixed. Do cases similar to this usually get resolved?

[sinful yoke]

[wooden berry]

Forgot my settings password help

[spark furnace]

Guys can we unbind the twitter/yostar acc and use another twitter/yostar acc?

Same with facebook too can we?

[misty crow]

you can, but you always need to have 1 bind at a time

[knotty oar]

hi,can anyone help me...need to verify something.its about a problem when im purchasing gem, hope i can explain it well...if the purchases i made didnt receive google play receipt, BUT it did DEDUCT my money despite with error that they cancelled the purchases.will yostar even fix this?i know we need to patiently wait till they fix it,but are they even ganna fix it in the 1st place, didnt even receive an simple email say they will working on it.its been 8 working days since i last email them about the problem.

[misty crow]

it's 1-10 days expected response time

if they don't respond within that period

send a follow up in the same thread

[knotty oar]

so this type of problem,will they fix it?

[misty crow]

it's not really a bug per say

so it's not something they can fix

largely because it's not easily replicable

[knotty oar]

so my money just gone into oblivion?

[misty crow]

no

they'll give you the gems

[knotty oar]

wanna renew trade license,now scared to renew it

hmm so i wait another 2 day,if they not responded ill email them again?

[misty crow]

yes

[knotty oar]

ok thank you,so frustrated there always issue when purchasing gem

[night herald]

where is cleavedad's wave breaker??i can't find it in my mailbox

[misty crow]

restart the game

check the very first mail

it didn't appear for me till i restarted the game

[night herald]

i've restarted twice but still don't have...my first mail is independence popularity poll

[visual nimbus]

Same for me, I opened the mail before I applied the update, deleted viewed (which deleted it), but still have no Wave Breaker even after patching

[misty crow]

as in
a. didn't get the mail
b. didn't get the furniture

[night herald]

a

[misty crow]

hmm, i'll need to ask the staff on this one, for now

can i have your UID, server and IGN?

[visual nimbus]

b for me

[misty crow]

oh

err

https://cdn.discordapp.com/attachments/460645783021289472/596276370569429004/BlueStacks_2019.07.04_16.49.06.96.jpg

check here

[night herald]

UID:270169701
server:washington
IGN:KushiroDesu

[visual nimbus]

Oh yeah, thanks, it’s actually there. Expected it under Colle like the Sandy Super Stage, and it wouldn’t find it when searching for “wave breaker” or “cleve”. Sorry, my bad! Thanks!

[misty crow]

i've asked the staff, am waiting for a reply btw @night herald
edit: they're checking

[night herald]

thanks..if you need photo for prove i can screenshot it

[granite hamlet]

I accidentally bought gems with PayPal but wanted to use playstore card can I refund the gems ?

[misty crow]

no refunds unfortunately

[granite hamlet]

Reeee

I hate googleplay

Didn't even asked for password lol

[versed root]

Its like this for a while now

also i downloaded it via qooapp

[misty crow]

is there a reason you used qooapp over playstore

[versed root]

Because i use nox app player and azur lane not downloadable here ;-;

it was the same on my phone as well

[misty crow]

as in it doesn't load?

try
a. changing your internet connection or
b. use a vpn

[versed root]

No i mean azur lane is not one play store here

hmm

[misty crow]

suspect your isp is blocking it

[versed root]

but it was working fine till the recent update

[misty crow]

just try anyways

[versed root]

okay

it working now that i started it with bluestacks

[misty crow]

[versed root]

or not

prob smth wrong with qooapp

[misty crow]

yeah...

[versed root]

just cleared cache of qooapp

now its working

[misty crow]

@night herald according to the staff, you have received the mail for it actually
Check again

[summer drift]

tryna whale here help

[misty crow]

Did you pay but not get any gems?

[summer drift]

pay but it rejected my method

[night herald]

oo yeah sorry my bad now i checked the 8th times it really is there but it is the third mail not first...sorry once again

[misty crow]

@summer drift what method were you using

[summer drift]

pay balance

[misty crow]

i don't think AL supports that payment method

probably need to try another method

can't say for sure since i never even heard of such payment method before today

[summer drift]

google play card

i mean i used it back then and it worked

[misty crow]

eh

try adding the card directly in playstore

instead of in game

[summer drift]

how

ive added it on game

[misty crow]

playstore
press 3 lines at top left corner
payment methods
redeem code

if that doesn't work then your card is the issue

[summer drift]

thanks

[static garnet]

My LVL 30 account is unbounded and I uninstalled the game. It is over right?

[misty crow]

nope

if you didn't reset your device your account should still be there once you reinstall

failing that you'd have to contact cs

[static garnet]

Well, I reinstall the game and I got back to tutorial mission, then bound this new account to my twitter. So basically my lvl 30 accounst is overwrited

[misty crow]

well then

[median needle]

you need to send CS an email then.