It's always been a 14 limit though. Can you try a shorter name that you might've shortened it to. And also yeah, its case sensitive
#tech-support
spring grotto
lime otter
What do you mean caps or case sensitive???
odd goblet
I emailed support on May 23rd about a billing issue but haven't heard back, is the backlog that big?
spring grotto
ToasterStrudel and toasterstrudel are considered different bc they have different capital letters
sinful yoke
if your name is like Kawa
and you tell them to look for kawa
they cant find it because the username has a capital K
spring grotto
As an example
sinful yoke
@odd goblet they can take 1-8 business days to respond unfortunately
odd goblet
I'm on business day 24 though
odd goblet
Ok, didn't want to nag. I knew there was a backlog but didn't see an expected wait time anywhere. thanks!
lime otter
I FOUND MY DATA!!!!!!!!!! YAHOO!!!!!!!!!!!
I gave al.cs@yo-star.com the wrong data, again for the third time!
My Username did had 14 charactres!
And I thought it had 15 charactres!
spring grotto
Hey, that's good to hear! 
lime otter
Just sent an email to the people that made Azur Lane about this mess I made, plus, it wasn't the update at May 20th that messed it up but my lack of memory was.
dusty owl
why havent i gotten my gems yet
lime otter
So I put the actual correct information that I've messed up for like 4 or 3 times of correcting to them and put an apology to that email as well to say how sorry I am I for causing this mess.
spring grotto
@dusty owl Did you contact support regarding the issue? Or do you mean you just bought them and didn't get them
dusty owl
i bought them like over 10 minutes ago and still havent received them
spring grotto
@lime otter Sounds good and I hope for the best 
@dusty owl gotcha. So purchases SHOULD be instantaneous so if it's been over 10 mins, either contact support via email or alternatively follow the instructions in the first pinned message in this channel
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
email incase you need it
sinful yoke
yay for wantinglake
spring grotto
Well just as well as your issue and the receipt also helps them sort out your issue
dusty owl
idk Where to get my receipt
sinful yoke
your email
dusty owl
i didnt purchase With my email
sinful yoke
if you’re on iOS they tend to be delayed by 8 hours
sinful yoke
if you’re logged into your app store then it will send a receipt to the email associated with it 
the email receipt
dusty owl
so i have to Wait 8 hours for the receipt
thats annoying
k ill send the receipt When i receive it
lime otter
Uh, guys so now that I know where my data is, what should I do with the two Username accounts that I have with the same name but one of them is binded and the other one isn't????
summer lotus
frosty breach
Hello im new player here i wanna ask how to delete my account?
sinful yoke
unfortunately I do not believe they can delete your account
but try contacting customer support and see what they can do
do you mind letting me know if they can or cannot confirmed?
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
email there 
frosty breach
This email right? al.cs@yo-star.com
sinful yoke
yep!
frosty breach
Because i want to start new game, in same server, i skipped al the game story content before lol, Trying with delete cache and storages but nothing happend. 
frosty breach
@sinful yoke still cant
I did it twice times but it will automatically login into the same UID
toxic rapids
sorry but, is logging in with facebook mean binding account?
sinful yoke
if you do it in the settings, yes
toxic rapids
oh so if you just login, that doesn't count as binding and you can only login with your current phone, is that right?
sinful yoke
if you go straight to logging in it will create a new account and bind it to your fb
tranquil arch
Does anyone in this tech support chat have any info on in app purchases that did not go through
sinful yoke
if you want to bind and login, you have to bind your current account in settings > account > connect
then to login, go to the new device/install and login using the FACEBOOK button at the title screen
@tranquil arch try contacting customer support or alternatively dm someone in pinned messages
tranquil arch
Thank you
toxic rapids
ok thankyou
sinful yoke
vale elk
Can someone help me with this?
I've tried uninstalling the game and reinstalling but it's not working
flint schooner
Hipper fraze at boss.
when she sortie with Eugen at boss she says " Who are you calling a 'flat'!" but only text without voice ?
vale elk
@jolly sierra can you help?
jolly sierra
vale elk
WiFi
I don't have access to data
Will I have to reinstall it with data @sinful yoke ?
vale elk
That's what I've been doing it doesn't seem to want to work
sinful yoke
so it must have happened twice
vale elk
I'll try
sinful yoke
good luck!
sinful yoke
if you reinstall with a vpn does it work? possibly even restart your phone/clear cache before hand
and make sure all remnants of al are gone when uninstalling
vale elk
I'll double check all the stuffs gone and do it now
placid mantle
As soon as I done my 20th run
Mantainece locks me out and I can't claim my ship
Please help
sinful yoke
hmm
I would like to say the exchange will still be available regarding previous events, but I cant confirm it right now
try contacting customer support
they may be able to check the data on your account for the runs 
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
vale elk
Alas that didn't solve the problem @sinful yoke im just gonna transfer important files and factory reset the phone see if that works
Thanks for helping though
sinful yoke
ah.... alright!
no problem, ive never really seen a case where it doesnt go away though
sorry I could not help fully 
vale elk
It's all good you did heaps
upper pecan
/techsupport scammer
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
hmm
sinful yoke
well I hope its something meant to be customer supported 
upper pecan
Its a system crash support that happened earlieir
sometimes azur lane crashes when launched
sometimes not
vale elk
@sinful yoke thanks for helping heaps I got it working
sinful yoke
good to hear!
plush bough
Y'all, we may have a problem or two...
meager mesa
i'm sorry what
spring grotto
@meager mesa is it like that after a restart?
meager mesa
yea
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
flat karma
what happened to manjuu park???
gilded briar
Can't get in here also, servers confirm down?
spring grotto
Are you from SEA region?
plush bough
Apparently ASEAN does it all over again, yes. A VPN should work, I'm using it right now...
grand bramble
welp, explains it then
plush bough
spring grotto
Got it. Weve informed staff but in the meantime, a free VPN can solve it for now
gilded briar
ok, thanks a bunch friend
slim island
https://puu.sh/DLuG7/81eeb2fcfd.png
https://puu.sh/DLuGt/726af0e8d7.png
Either get this or that error, can't update at all
spring grotto
Are you installed onto a SD card?
spring grotto
Got it. Hm...I'd say try a different network connection or possibly also a VPN to try those out as see if it fixes the issue. If not, if you have your account bound, try a reinstall over wifi on one of the devices to see if that fixes it
fading yoke
i can't update, stuck at 3/1908 or something, what do?
knotty oar
the money got deducted,but didnt receive the gem,plus did not get google receipt for succesful transaction
already email yo-star,will they fixed it?
spring grotto
If you already emailed, then just wait as they will fix your purchase issue when they get to your ticket
knotty oar
well im scared if they didnt fix it for me,is anyone with similar problem?
spring grotto
@fading yoke try a different network connection or restarting your game/device. And if that doesn't work, perhaps try a free VPN to see if that helps
@knotty oar theyll fix it for you if you were charged but didn't get your items. And purchase issues have always been a thing in the game unfortunately but support will help
knotty oar
i see,hopefully they fix it for me,there is always a problem with the purchase lately
it make scare to spend anymore
me*
slim island
@spring grotto same error with VPN
spring grotto
Got it. I'd say try a reinstall if you have your account bound on just one device to see if that might help. Just on one though as a test
spring grotto
Well then 
And a different network doesn't work as well as a VPN. Not too sure then as those steps have always fixes that before
You can try contacting support to see if they can provide any more insight to it if you'd like
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
smoky orbit
This is a bug. Right?
Or is Glorious still in the Pool?
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
winter ermine
Well, the new passcode lock doesn't help in my case
Though I figured as much. My ships aren't unlocked when it happens
uneven oxide
This a known bug yet?
spring grotto
#known-bugs can let you know
worn spade
Hello Again, Last time I sent a inquiry about gems not received and it has been over 8 business days, so I would like to try and send a email.
half crypt
Event hovered
spring grotto
bleak cloud
yo guys i can fight normal maps with my yamashiro and portland but when i try to sortie them theyre just engaged?
i already restart my game
spring grotto
So you try to sortie into HM maps and they're engaged? Or what wont allow them to be used exactly?
daring grove
Зравствуйте, после обновления не могу войти в свой аккаунт привязанный к facrbook, при заходе на сервер создался новый аккаунт а в старый не могу зайти
spring grotto
Sorry, but this is an English server. English language is needed most of the time
restive elm
how do i unbind my yostar account ?
spring grotto
You can't as of right now. Yostar accounts are permanent once they're bound. Hopefully though thatll change in the future
night pecan
What is yostar support email
spring grotto
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
worn spade
Operating System is like Android or something else?
spring grotto
Ye
restive elm
oof thanks @spring grotto
daring grove
Hello, after the update I can not log into your account, the account was tied to Facebook, when you go to the server asks to create a new account, the old account can not go what to do?
spring grotto
Okay, follow Steps 4 and Step 5 if you bound it to Facebook
worn spade
Is it alright if I also send a pic of the transaction being successful for "proof"
daring grove
When I log in to Facebook, it goes to the new account , not the old one
bleak cloud
yes i try to sortie them into hard mode maps and theyre engaged
i can do iris with them even hard mode iris
its only two of my ships portland and yamashiro
spring grotto
@worn spade I believe that would suffice for them. As long as it shows payment to AL and the date or along those lines
@daring grove and you're sure you bound in the settings menu in game? And logged in on title screen?
@bleak cloud hm...odd. can you take some screenshots?
bleak cloud
wait a sec ima switch to my emulator and see if it works
lemme finish this stage first actually
spring grotto
@daring grove make sure you choose the right server. Example, if you played on Sandy before, choose Sandy instead of Washington
daring grove
I played Aurora.
bleak cloud
shes just engaged man idk
i can use her for everything else
but not hard map (5-2)
same thing for portland as well
hmm nvm im retarded ignore everything i just said
thx for the help i figured it myself and im too embarassed to share have a nice day (not a bug just blind)
quick hill
Hi, How can l recover my account? I lost it while l change my phone.
dense iron
I have the same problem as what was mentioned above, i had been playing on and off for a while before the big UI update and at the same time as the update i had gotten a new phone. I was wondering how i could recover my account and be able to play on it with my new phone. I also sent an email to the EN Account but they never responded so this is kind of my last resort.
shy kraken
Something's wrong with the Commission screen.
In Commissions, normally, you'll see a list of the commissions available, and cliicking will show the minimu requirement to perform that commission including ship level, number of ships needed, and ship types.
But this time, clicking on and commissions won't show the requirements, but I could fix it by entering the ship select screen and then go back to the commission screen.
fossil cipher
@daring grove appearently about month cause I've been waiting since May 31
daring grove
@fossil cipher In the end, helped?
fossil cipher
@daring grove still waiting
limpid dust
I built 10 ships and got disconnected. When I reconnected, my resources were gone but I did not receive ships. This happened around 8:45 PDT.
spare acorn
Uhm... is A3 broken?
I’m trying to enter the area but I’m still stuck at the loading screen. Tried to do it again but still stuck
visual moth
im having the same problem
rough pond
Tactical Class Academy not showing the current skill exp when choosing a book. It just shows Lv.9+1 and 0/5800 when it currently is Lv.9 and 5450/5800
visual moth
@spare acorn it fixed for me after i turn off "clearing mode" or w.e
spare acorn
Thx. Still wonderin why A3 clearing mode ain’t workin properly
daring crown
anyone else having trouble playing a3 in clearing mode?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
hollow jacinth
Umm my game always crashes on the main screen when I try to log in.. this hasn’t happened before today’s update. Can anyone help?
sinful yoke
@hollow jacinth are you on android?
hollow jacinth
iOS
hollow jacinth
No, only twitter
sinful yoke
do you have another device/emulator by chance
hollow jacinth
Nope..
sinful yoke
I have bad news then...
daring grove
@sinful yoke I also after the update is not included in the account, was tied to facebook, ios platform
sinful yoke
do you have another device or emulator?
@hollow jacinth im not sure what support can do but contact them with the info requested
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
hollow jacinth
I can try and install an emulator on my pc.. will that work?
daring grove
I have an Android, I go through Facebook comes to a new account and not the old one
sinful yoke
@hollow jacinth yes! 
daring grove
Can tech support tie a Facebook account to an old account?
sinful yoke
@hollow jacinth @daring grove can you both login to your account (on the emulator/android you have) and bind it to yostar? once bound to yostar make sure to login at the title screen of the place you are having the bug
@daring grove login to your previous server
hollow jacinth
I will install the game then message you once I do
sinful yoke
okay! I will wait
hollow jacinth
Won’t that give me a new account though?
compact turret
hi, im dropping out of the stage whenever clearing mode is turned on. is anyone else experiencing the same thing (event stages only)
sinful yoke
no you should be logging into your bound account at the title screen with fb/tw whatever you bound your account with
hollow jacinth
Ok then
sinful yoke
I’ll ask about that bc people keep mentioning issues but I dont actually know whats going on since I just woke up and missed a lot of bug reports @compact turret
modern otter
My game start but crashes in main screen Android
daring grove
can't link Facebook to Yotar
quick hill
Hi , l lose my account and l emailed the problem last week, but no respond. What should l do?
daring grove
@sinful yoke If I give you information about my old account, will tech support be able to link it to Facebook? And to decouple the new one?
sinful yoke
@modern otter so it crashes right as you open the app pretty much?
@daring grove are you logging into your facebook account at the screen with jean bart?
@quick hill they can take 1-8 business days to respond, was your account bound?
daring grove
@sinful yoke +
sinful yoke
do you have your uid per chance?
quick hill
I not sure, but l do not think l bond with any
daring grove
When you log in to the game after the update via Facebook for some reason created a new account and the old is no longer included
sinful yoke
what server is your account on?
@quick hill do you also have your uid per chance?
I can check your binds but only with a UID
daring grove
avrora
quick hill
I have only ingame name server name and in game level
sinful yoke
@daring grove are you logging into avrora? on the new device it will reset to the newest server
daring grove
I can say nickname level and the LVL of the account
sinful yoke
@quick hill can you wait a little longer for a reply? they can take 1-8 business days (mon to fri) to respond, if they do not respond after 8 send a follow up email
daring grove
@sinful yoke So my account could have been moved to a new server?
quick hill
Sure, thank you
viral sun
My game is stuck on the black screen after it shows the yostar/manjuu logos
whole frost
Hi, my first time trying to "create yostar account so that i can transfer to another device. But it prompts me that my account is already bound to another unique AIRI UID or something 
sinful yoke
@daring grove no it should only be on avrora, but its likely you’re forgetting what server
@viral sun try changing connections like data/wifi or a vpn
@whole frost where did you create a yostar account?
whole frost
in game. And now my twitter seems to be unbounded as well..
daring grove
I remember that I played on Aurora, That need to do to restore account?
south notch
glitched
viral sun
Doesnt work. This is one startup, before it even gets to the proper loading btw
south notch
normal ?
sinful yoke
@south notch its DAILY, not right away
misty crow
unlock one reward at midnight every day
sinful yoke
@whole frost my guess is that you created a yostar account at the login screen and not the binding screen?
@viral sun even a vpn?
viral sun
Didnt use vpn, but it shouldnt be a connection issue at all seeing as it hasnt reached the point where it needs to start connecting?
No vpn btw
whole frost
i was trying to create a yostar account at the binding screen.... and it didnt work. and now my twitter got unbounded and i cant bind it back as well.
sinful yoke
it is a connection issue actually 
its kind of weird, but its having issues communicating with yostar on its end
@whole frost can you send a screenshot of where?
viral sun
ok let me dl one and try
viral sun
Although itd be very annoying to have to use vpn everytime to play
whole frost
now it is gone as well
and i cant bind it back. same error message "Already bound with another Airi UID"
sinful yoke
@whole frost try restarting
I had the same issue
I went
“oh ok”
relogged
and my binds were back
no idea what caused it but it bamboozled me 
sinful yoke
good!
whole frost
Thanks
sinful yoke
@viral sun it should only be this one time, you can turn it off once you login as well
no problem! 
viral sun
Vpn doesnt work
I did some general files purging/moving to SD card earlier today because lack of space. It probably has to do with that but idk how to fix it lol
sinful yoke
ah
viral sun
I could just reinstall but Id prefer not to for multiple reasons
viral sun
Ok Ill do that
modern otter
I have a problem in the login the game starts but in main screen my Secretary no appear and the game crash
dusky fossil
hi , tech support team ... is secondary passcode feature obligatory ( if already bind to Yostar , FB and twitter ) ??
and how secondary passcode works ??
thanks in advance ..
sinful yoke
it sounds like it is possible your secretary's files corrupted which is whats causing you to not see her and crash, can you try reinstalling (if your account is bound)?
@dusky fossil there is no 2 factor authorization as of now
sinful yoke
who is your secretary?
modern otter
Acasta
sinful yoke
ahh......
she has
issues
she often causes a softlock/has missing portraits/crashes a lot of people
one second
modern otter
sinful yoke
so for now I'll have you contact customer support to see if they can do anything!
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
can you screen record?
modern otter
I dont know how record
sinful yoke
ah darn
daring grove
@sinful yoke | #tech-support Please help recover my Azur Lane account.
In order to recover your old Azur Lane account, please follow these steps:
- Recall and provide to us your lost Azur Lane account’s in-game name, UID, server name and Commander level.
- Provide as many of these requested information as best you can.
- Create a new Azur Lane account.
- Bind your new Azur Lane account to either your Facebook, Twitter or Yostar account.
- Provide to us your new Azur Lane account’s UID.
Once we have the enough information to find both your lost and new Azur Lane accounts, we’ll force bind your new Azur Lane account’s Facebook, Twitter or Yostar onto your lost Azur Lane account.
do I only need to provide information about the lost account?
sinful yoke
I was going to ask if you could record your screen and enable log mode, that way the devs could see what the issue is exactly
@daring grove the lost and new account
modern otter
Oh.... Send the record on yostar email
daring grove
@sinful yoke Ок, Who or where to provide account information?
sinful yoke
contact al.cs@yo-star.com with the information
daring grove
Thanks
@sinful yoke What to do if you do not remember the UID of the old account?
Nickname level and avatars enough?
sinful yoke
1. Recall and provide to us your lost Azur Lane account’s in-game name, UID, server name and Commander level. 2. Provide as many of these requested information as best you can.
missing UID is okay as long as you have your username and server
viral sun
I moved the files back and it worked, but I need to keep the files on the SD card to save space...
modern otter
I Recorded the video and i send to the gmail of yostar is correct?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
did you turn on log mode in the recording?
modern otter
I send the Info of the problem and this video
sinful yoke
if you could enable log mode on the login screen that'd be great!
https://youtu.be/p1Yl9InTWzk
winter ermine
So do I reply to the response, or do I send a new email if I wanna check the status?
sinful yoke
reply to the original email
winter ermine
Alright, just wanna know if anything is being done to fix it, cause now I'm at the danger zone 
turbid root
Plz tech support help me, I have been using different wifi in many times but the loading screen's is alway stuck at the end. Restarting my phone ( Android ) and redownloading the game didn't help.
sinful yoke
reinstall
turbid root
I tried reinstall 1 time but it didn't work, maybe i'll give it another try right now
sinful yoke
its usually due to a missing file so it just stays there stuck
make sure you reinstall with wifi
turbid root
hollow shell
Please help, A3 stage is bugged. I can log in game and enter any normal chapters as well as A1 and A2. But A3 is not working
When I click A3, it says loading and then says server maintenance and gam froze
I did uninstall, reinstall but bug still persists
sinful yoke
turn off clearing mode
hollow shell
It works . Wow. Thank you. Could you tell me what was the problem. Can I use clearing mode at all?
viral sun
??????
Reinstalled btw
sinful yoke
requires another reinstall
wow
is your internet stable?
you're having all sorts of connection related issues
@hollow shell its just a bug, will most likely be fixed later
hollow shell
Thank you kindly. Much appreciated 👍
hoary frost
@sinful yoke thank you for the tip .. didnt knew why i kept getting the "server maintenance" message
sinful yoke
no problem
sinful yoke
try using an alternate connection like data/wifi or a vpn
olive ferry
working, thanks
carmine hedge
I've send a email regarding the loss of my account and haven't gotten a response for over 8 days now I know we are supposed to wait for a couple of days but is this normal?
maiden birch
Hello, I started to play this game in the winter and after a while deleted it. Now I downloaded again and ran into such a problem that my account was not linked. Is it possible to restore it? I can provide unfortunately only the nickname of the account
sinful yoke
so you did not connect it to twitter/fb at all or are there some issues when you try?
maiden birch
No, I just always went to my account immediately and somehow did not think about linking twitter, etc.
minor gazelle
I had my acct bound to Twitter I just need my old acct linked to my new device.
sinful yoke
@maiden birch contact support with all forms of account proof you can find/remember
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
@minor gazelle login at the title screen of the new device with your twitter and then select the server your account is on
maiden birch
where exactly to write what is left of my account?
sinful yoke
your name, server, fleets if you can remember, your first oath
slender onyx
C3 Clear mode isnt working, wont start the sortie, is a fix in the works already?
regal hound
So for the past month I’ve been struggling with a rather extremely annoying problem that I’ve done everything I can to try and fix. For example, cleaning as much of my phones memory, cache and reinstalling. But my game still crashes after just about every battle I have and if not then during loading screens or loading into battles and menus. I still use an iPhone 5S as financial problems are a thing so I can’t afford a new phone.. At this point I don’t know what to do.
sinful yoke
@slender onyx known bug, they havent been in office so its currently not
slender onyx
Ok
sinful yoke
@regal hound there is nothing to do but use an emulator or a new phone unfortunately
iphone 5s is below the minimum requirements for smooth gameplay in RAM
it needs at least 2gb ram to run properly
regal hound
Dang. Would an iPhone 8 cut it?
regal hound
Guess I gotta start saving some extra money on the side. Wish the game could get optimized but that’s unlikely for my ancient phone. 😅
maiden birch
Oh, I can still enter. The account was still connected, I just did not try to log in to the wrong server. and because of the thought that I lost my account, I could not think correctly. I just needed to change the server, I didn’t immediately notice that it was worth something else, I was used to being thrown into the Aurora. Sorry for the trouble.And thanks, for your questions, I began to check everything and was able to enter the account
sinful yoke
well you said you didnt bind
magic dagger
Hello tech support, need help updating game on PC, I have updated the game on my phone, so I don't think it's my account problem, but every time I attempt to update on PC I get this message https://gyazo.com/fc37404f5544ac046f07fdca7dbe6d72 , tried restarting computer, but haven't tried reinstalling game
magic dagger
Yeah it is bound from phone--->PC so no data will be lost hopefully
sinful yoke
okay good!
marble musk
why I can't get reward for next phase (1000 oil spent)
marble musk
ok
brittle kiln
anyone else has issues with c3?
sinful yoke
turn clearing mode off
brittle kiln
whenever i try to play that particular lvl my game kicks me out and tells me there is server maintenance going on
thanks that helped ❤
brittle sky
So I purchased a trade license (30 days) and my appstore said that my purchase has been completed. After I come back my game at the shop page it said "Google/Appstore Error:" Something I don't remember because I was in a hurry due to the upcoming maintenance.
Your server is currently undergoing maintenance, could you check the transaction detail for me because my bank account has already deducted my money from that purchase. And Apple didn't send me any receipt yet. I will let you see the receipt if they send it to me.
Please, this is not the first time I encounter this problem, it 3rd time already since I play this game. I don't know why it keeps happening to me. If you could tell me how to avoid this problem I would be really appreciated.
Please reply to my email if possible, I have send my email before the maintenance and now it's been 15 hours now and no reply from the customer service..
sinful yoke
they can take 1-8 business days to reply
brittle sky
I have encounter this before and the devs just instantly reply my email. so.. it really need that much time?
sinful yoke
there is backlog atm
the only time they may respond instantly is if you email them during office hours
brittle sky
I don't know. Because I emailed them like 15 hours ago and I still waiting. Hopefully they will notice and help.
echo dune
spring grotto
That does say Facebook. So just to be double sure, you clicked on the Twitter login option correct?
vapid dock
Anyone also experiencing this? Whenever I try to play the event battle, the game crashes
outer herald
Does it have at least 2GB of Ram? @mighty roost
mighty roost
3 gb
outer herald
It should be fine, since it needs 2GB of Ram to run okay
@vapid dock is it just the event maps only?
vapid dock
Yes
outer herald
Post that in #bug-reports
sinful yoke
turn clearing mode off
outer herald
Or that
sinful yoke
nothin we can do but tell u the same thing in #bug-reports 
outer herald
vapid dock
whats clearing mode?
spring grotto
A bonus for 3 starring and lowering the danger threat of a stage to 0. You can turn it off when you first click on a stage. You'll see an option for it towards the bottom right of the stage tab
vapid dock
Thanks
spring grotto
vapid dock
Yeap that fixed the issue. Thanks for help @spring grotto @outer herald @sinful yoke
spring grotto
No problem at all
outer herald
mighty roost
Problem is that my cellphone keeps closing the game
Which kind of upsets me.
My late cellphone had 2 GB and ran Azur Lane so much better
spring grotto
What's the cellphone you have now and what's the specs for it?
outer herald
And does it have under 2GB of Ram?
compact turret
Im still bugging out whenever i do clearing mode in event
And dont tell me my ram is low, im using a poco f1 8gb
compact turret
But then no clearing mode :(
sinful yoke
wait till bug is fixed
sinful yoke
mental willow
Heyyo, should I worry about getting error 100404
sinful yoke
its a connection error
brittle grail
I play on nox and had the player crash once, now the sound gets crunchy whenever there's a lot on the screen
and I've had zero issues with the game lagging or crashing at all until now
solemn sorrel
I purchased the trade license and never received it
sinful yoke
contact customer support with
your uid
server
username
transaction id
and screenshot of your receipt
solemn sorrel
email send
slim island
@spring grotto so i managed to log and get the update with Bluestacks but my phone and Nox refuse to go throught so i am even more lost about the whole ordeal now
oak fossil
Can I have a range on how much storage azur lane is supposed to take?
Right now mine is running on 2.3GB, and it gets bigger and bigger every event
sinful yoke
your phone is holding all the data and not removing it like its supposed to
oak fossil
So what do I do abt that?
sinful yoke
mine is 2.88gb 
oak fossil
okie so i guess im the only one
sinful yoke
you’d have to reinstall or so
I blame it on the voice and l2d files
wait why do I even download those files if I dont even have l2d skins 
oak fossil
i stopped downloading l2d, tbh i thought of deleting those files cept for the one i have
i wonder if that violates ToS if i mess with the files like that
sinful yoke
you can always check, but people have messed with the files in all sorts of ways like that
I dont recall them ever working
oak fossil
well thats just assuming that the l2d folder is where the game actually stores the code for each seperate character
and that it doesn't overlap
for a game that needs wifi to run, theres a awful lot of regular and cache data (~1GB) left on my phone
grand spade
anyone else getting softlocked when they start the event stages in clear mode?
I get hit with an infinite loading loop when I start A3 in clear mode, but no other stages do this
misty crow
marble osprey
I just want to know is there anyone else have random crash when they click the "dock" button in the home menu?
I don't know what triggers the crash and I feel like it is very random that once I clicked on the "dock" button, the game crashes and restart itself to the beginning
obtuse tree
Hello. I'm not sure if this the right place, but I recently had my phone changed and my old account is on a fickle screen and I didn't get a around to binding my account. How can I recover my account? I'd greatly appreciate any assistance.
slim widget
uhhh everytime i try to battle A3 my game just goes on a loop of the loading manjuu
sinful yoke
@marble osprey can you try reinstalling an see if that helps? make sure to bind
@obtuse tree contact customer support with all proof of your account
@slim widget #known-bugs
@rough vapor are you sure you're not missing it/sorting it/looking in the wrong tab?
rough vapor
I looked at all my tabs and it has seemed to dissapear
marble osprey
Okay I will try to reinstall
rough vapor
Like the stage itself doesnt show the stage to be selected
rough vapor
I have looked into all the tabs and even tried to set the kizuna Ai theme but the stage is missing for me
Even though I was sure I bought everything in the shop
During the Kizuna Ai event
sinful yoke
and you're looking absolutely everywhere?
rough vapor
Yup
sinful yoke
@marble osprey that is just a connection error, use data/wifi or a vpn
@rough vapor is it placed in floor 2 maybe?
rough vapor
I got no floor 2
marble osprey
I can easily logged into the game
But it just bugs me that there is network error notif popping up everytime I login
rough vapor
Dont tell me that all of a sudden the Kizuna Ai stage is for floor 2 only now
sinful yoke
I was just making sure you didnt have it placed already
well since you cant find it, contact customer support
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
rough vapor
Thanks
dapper bramble
outer herald
Do you have clear mode turned on?
rapid knot
I update my azurlane on google play and now i stuck on loading screen early game,how fix it
carmine hedge
I recently reinstalled azur lane, and tried to reconnect with Facebook and yostar account but I couldn't get my account back
sinful yoke
@rapid knot is it stuck on enterprise?
daring tide
Is the clearing mode crash gonna be fixed in a moment? Or is it already fixed?
sinful yoke
@carmine hedge make sure you're logging in at the title screen and selecting the right server you were on before
rapid knot
@sinful yoke yes
sinful yoke
@daring tide it will be fixed when it is, I do not know when though sorry
@rapid knot if your account is bound, try reinstalling
daring tide
Well given how critical the bug is i'm sure they are working on it as we speak
sinful yoke
its not as critical as you think
it just
wastes a lot of unfortunate time
it'd be of priority though!
carmine hedge
I tried all the servers but it goes to the tutorial in all of them
sinful yoke
are you logged in at the screen with jean bart?
carmine hedge
Yes
sinful yoke
@carmine hedge are you sure you bound your account? it should have been bound in settings
@swift linden try sorting your dock by time joined?
obtuse tree
@sinful yoke Thank you for your assistance, where may I find Customer Support?
swift linden
@sinful yoke
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
@swift linden you ordered a tech pack? or exchanged a tech box?
carmine hedge
I tried linking the account in the settings but nothing happened
marble osprey
@sinful yoke Even with VPN, the network error 100404 still pops up
sinful yoke
where are you using the vpn to?
@carmine hedge on your original account, you did bind it in settings though?
carmine hedge
Yes
sinful yoke
and its not letting you login at the title screen through yostar?
carmine hedge
Nope
sinful yoke
try connecting to NA, asian countries tend to have very bad connections to the game
@carmine hedge do you have your UID by chance?
carmine hedge
Don't know I will look
I don't have it
But if it helps I was level 30 a similar name to my discord account if not the same
modern otter
@sinful yoke i say thanks for your help on this day the new patch are repair my problem but you are very important
sinful yoke
unfortunately I need your uid to be able to check your binds 
can you try logging in once more and then trying all servers?
carmine hedge
I will try
sinful yoke
@modern otter good to hear!
thank you
sinful yoke
good to hear!
carmine hedge
my game keep crashing everytime i finish an attack
my notifications are off
@sinful yoke
sinful yoke
@carmine hedge what phone do you have
carmine hedge
J1 16 samsung
sinful yoke
its ram is under the minimum requirements to play the game smoothly (2gb being minimum)
tiny vapor
is this a bug? it's 5-6 squares for 1st fleet but normal for the 2nd fleet
void pivot
no its not, it depends on average speed of your fleet
compact hound
Is there any reason other than the ship being locked that I would not be able to use it as limit break materials? I have locked and unlocked the ship multiple times but it refuses to show up in the limit break menu but if I try to limit break with the one I have levelled up the that one shows up
median needle
yes only unlocked ships can be used for LB materials so that's really weird. try restarting your game and see if that fixes it?
if not send it to #bug-reports
compact hound
I have tried restarting the game and restarting my phone so I'll send it to bug reports now
spring grotto
You have the dupe as your secretary more than likely
median needle
oh ya there's that too.
compact hound
Yup that was it. somehow I just knew it would be something stupid that I did
loud panther
Does anyonw know why I don't get notifications even though I have all of them on?
I had the problem before but when I changed my phone it fixed itself.
marble osprey
Kawaakari, I just reinstalled the game
The game seems to crash more often now when I clicked the "dock" button
I still don't know what cause it to crash
spring grotto
@loud panther not too sure. I can only say to make sure AL has permissions on your phone to send notifications and that you dont have any type of power saver enabled on your phone. Beyond that, I can't think of anything else to recommend. A good while back, people said that a reinstall did solve their issue so you could try that if you'd like, but be sure to bind your account first if you do
marble osprey
Then as for the network problem, connecting VPN to USA still does not fix the problem
The network error code still pops up
spring grotto
If a VPN didn't work, can you try restarting your device and as well as your router if possible as well to see if those help?
jaunty junco
what to do if my twitter account that i used to log into my AL account got locked?
because i screwed up
spring grotto
Are you wanting to just change the Twitter account? Or are you trying to log into the game w/ Twitter right now?
jaunty junco
log into the game with twitter
spring grotto
Gotcha. So was it completely disabled or just locked from usage?
jaunty junco
locked from usage
oh wait i forgot i had facebook acount too
nvm thanks for trying to help me
spring grotto
Oh, well that's good and no problem at all
jaunty junco
now i'll try not to get my fb account get locked as well...
spring grotto
As well if you'd like to get the Twitter account removed so you can attach a different one, contact support about getting it manually unbound
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
marble osprey
Restarting router and device does not fix the problem
spring grotto
@jaunty junco that's technically the right Ver number but its definitely out of date since you still have the Bismarck loading screen 
jaunty junco
yeah idk why
spring grotto
Are you downloading from the Play Store/App Store or a third party APK provider?
jaunty junco
playstore
spring grotto
jaunty junco
like it still have new notice
spring grotto
Can you try a file repair from the settings menu in game to see if that downloads the correct update?
jaunty junco
but the game is stuck in older event
spring grotto
@marble osprey not too sure then. If you're sure that the VPN was set up correctly but didn't work and resetting your internet didn't work, I can only suggest to contact support and see I'd they can offer any more insight
jaunty junco
ah it started downloading more stuff right after i did that
marble osprey
How to contact support?
spring grotto
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
marble osprey
Okay thanks
slim island
@spring grotto so here is a follow up on last time : Bluestacks managed to update the game once while Nox and my phone still didn't want to, and now, the three of them are showing me the middle finger
I don't even know what's going on anymore
woeful dagger
spring grotto
@slim island that's extremely odd. Unfortunately if its working, or at least trying to, I have no idea.
@woeful dagger send a follow request to support if you haven't already regarding your issue
static compass
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
static compass
I lost my old phone and had my twitter bound.. how do I go about logging into my acc on the new phone?
spring grotto
@static compass log in on the title screen with Twitter and then choose the server that you previously played on. There's a pinned image in this channel thatll give you a visual example. Itll be step 4 and 5
static compass
When I press the icon it says connect your twitter is that correct
*connect your account to twitter
spring grotto
Yes. As long as you're logging in on the title screen(not the settings menu), that's correct.
static compass
Hmm it simply starts the tutorial then
spring grotto
You need to choose your server after logging in with Twitter. Ex. If you played on Sandy before, you need to choose Sandy instead of Washington
solemn zinc
Question, is there a bug with the two guns from the mission store? The quad 380s and the single 120? I’ve got one of each but I can’t locate them in my depot and I cannot equip them to JB
spring grotto
They’re blueprints from the shop. Not a full gun
near rock
Is shouhou not on the en server? I have tried getting her for 2 months every day. No luck
scarlet dawn
I'm stuck here.. it's a known problem right ?
near rock
I never got an answer so I'm assuming I have bad luck
Which is weird since I rolled Prince of Wales and the frenchies on my first 3 pull sets
odd wigeon
Hi, I have problem thit my game after I reinstalled the game today. My game's log in with Facebook glitched. Game says that I'm using FB profile but I couldn't sign in in my accout. It's always start with tutorial misson. After I completed tutorial in setting I tried to sign off my FB connection and it showed me an error. Reinstal didn't work.
cobalt snow
Make sure you've logged into the right server @odd wigeon
Try alternate connections and other troubleshooting methods as per pins @scarlet dawn
carmine hedge
I cant play the D-maps even though I've got 3 stars on every C-map. I already restarted the game and also tried the repair-tool.
cobalt snow
Have you cleared the B-maps.
carmine hedge
I haven't even cleared the A-maps but I thought you should be able to attack D-maps aftert 3-staring all C-maps
cobalt snow
It should give you an error message alluding to that, though.
odd wigeon
I always played on washington.
carmine hedge
No, I didnt even have the arrow but after loggin in on my mobilephone, it worked now for some reason
cobalt snow
I'd check what server you're on first in any case, and check all of them just in case. Afterwards, I'd ask if you have your UID @odd wigeon
cobalt snow
That's the sting of numbers associated with your account, by you asking I'm assuming you don't happen to have a screenshot of your original profile screen or anything like that you could use
Are you sure that you bound through facebook, and did you only bind through facebook?
odd wigeon
No, I don't have any screenshots. :/
I only have apple bills for in-game purchases.
And yes, I always bind facebook.
cobalt snow
But do you have a yostar or twitter bind?
cobalt snow
Alright, if you believe that you've bound by going into account settings in the original account, there shouldn't be an issue, but without your UID to check there's no way to definitively check. At this point you would need to contact support on this matter, but that may take a bit of a while.
/recovery
oh wait, that's not how they handle that anymore
odd wigeon
Someone adviced me to recconect facebook bind but I couldn't do that. I pressed the button in game's setting "Disconnect Facebook" my IPhone opened window with sign in FB and didn't disconnect. Reinstaled didn't work.
Mb problem in FB connection?
cobalt snow
If your account says that facebook is bound, that means it's the account you bound your facebook to. Therefore, there's the possibility that your original account wasn't properly bound, and the facebook is instead bound to the fresh new account.
cobalt snow
So, is that the blank account that's already bound to your facebook account?
odd wigeon
I don't know. I reinstaled game after a lot off crashes in event. I connected with FB then game crashed. I start the game again and chose wrong server because it changed without my permision.
cobalt snow
But did you have your game bound before the reinstall
odd wigeon
Yeap.
cobalt snow
If you're 100% certain, it should not have any issues with getting back to the account proper, assuming that you've gotten past the FB login screen properly.
When logging in with FB, does it still crash?
odd wigeon
No, but theare wasn't my account on Washington, only tutorial mission.
And on other servers too.
cobalt snow
And you relogged when you were checking each server by actually logging in? If every single time gave you the tutorial after a successful login, then I would have to direct you to CS.
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
cobalt snow
As a disclaimer, the 3-5 work days is more like 1-10 work days at this point.
odd wigeon
What shold I do thit my UId? I only remember the nickname before "#"
cobalt snow
Furthermore, without your UID, it may be difficult to confirm your account details otherwise, especially if you don't recall the exact spelling and capitalization of your username.
odd wigeon
I have emails with apple bills, could it help?
cobalt snow
I would not be able to confirm, and you would have to query that to them directly most likely.
cobalt snow
I can't find any definitive details that link your account data with the apple store data, but again, I can't confirm how they have access and what they use with those details in the first place.
odd wigeon
al.cs@yo-star.com this is mail?
cobalt snow
Yes, email them with your info to the best of your ability.
flat cargo
quick question, could you log in without problems on an android device, using an account that you made on IOS?
cobalt snow
as long as you've properly bound, I wouldn't think there would be any issues. that being said, some devices do have specific issues with fb/twitter logins that aren't present on other devices, so I'd bind on all three for maximum security.
flat cargo
sure ill try, thanks
half abyss
hello, quick question i try to bind to yostar account and it gives me "This Twitter/Facebook account is already bound with another Airi UID : 100200"
cobalt snow
mmm, first off, is your email bound to an account already that you know of? may just be a generic message that hasn't been updated.
half abyss
should just be this one, earlier under Settings -Account - Bind Yostar account. it had my email there, but not anymore
cobalt snow
Considering I haven't heard any updates on the unbinding yostar emails, this is a bit curious. I'd check on an alternate device just to be safe what logging in with the email gets you.
tepid abyss
I have a question,
,
I downloaded AL via an xapk and apkpure app on 5th June into my device (since the app is not available in my region, India) I have got all the updates properly (currently the Iris events going on), today I open the play store and it shows me a 1.3gb update available
What purpose will the update serve and why is it available now? There have been no news in the server channels about the addition of servers. What should I do?
Download the update ?
How do the servers work in this regard? My server selected is Lexington
.
I have heard that this update came out a month ago with an update
Account Name-Controller
The update size is now shown to be 320mb
half abyss
@cobalt snow sorry for afk, ill check
tepid abyss
I downloaded the update and now I notice no changes in the app, it's working as it was before I downloaded the update
willow dagger
Hello?
tepid abyss
Hello
willow dagger
So I have a problem and I was wondering if I could get it fixed
I lost all of my data :/
flat umbra
is there somewhere to download the .apk not from the play store?
spring grotto
@willow dagger did you have your account bound to FB, Twitter, or Yostar?
@flat umbra a third party provider such as APKPure or QooApp can get you the .apk
willow dagger
No however i lost my data when I decided to link it to my twitter
spring grotto
You tried to bind on the title screen it sounds like. Binding is always done in settings menu in game and the title screen is only for retrieving bound accounts.
willow dagger
I see
spring grotto
So you didn't have any other bind option in place though, just to be sure?
willow dagger
Correct
spring grotto
Gotcha. And as well, do you happen to have your UID available? Of the original account that is
willow dagger
Like my username?
spring grotto
Nah. UID is your user ID which you can find in your profile and it's a long string of numbers. If you dont have it though, that's okay
willow dagger
I dont believe I do
spring grotto
Sure thing, no problem. So go ahead and contact support then via email and theyll look into your account for you and help with recovery
/techsupport
Well apparently Niimi is dead. The email is 'al.cs@yo-star.com' and provide all the information you can for your account such as username, server that you played on, and commander LVL if possible
willow dagger
Alright thanks
willow dagger
Is just my username and level okay?
spring grotto
Well server is really needed since that's a vital part in verifying your account. Such as Sandy, Washington, etc
They need to narrow it down by server first and then by username and then by LVL to verify it
willow dagger
Alright thanks
nimble ferry
morning, i wanna login azur lane after reinstall this game. im forget where i bind my account. can i recovery my account? i have a history purchase from google play store but i forget my UID
sinful yoke
do you mean you dont know if you bound with fb/twitter/yas?
sinful yoke
check your social media for azur lane permissions
or email for yostar
I can check your binds, but you dont have your uid
nimble ferry
ok, i will check my social media
loud trellis
Is clear mode on event maps still bugged
spring grotto
No, they're fixed after the hotfix that came around 14-16 hours ago
loud trellis
Alright, cool, thanks!
spring grotto
No problem at all
dark geyser
Hi I purchased gems twice but did not receive them for one of the transactions
the payment went through
Can someone help me?
spring grotto
Unfortunately we can't directly help you get them, but we can direct to the people who will be able to
/techsupport
pale pagodaBOT
dark geyser
Thanks!
spring grotto
sinful yoke
include your order ID along with the info requested in that message
flat umbra
having trouble installing and launching the game
like after i install it i get a prompt allowing the app access to files
then after that it just crashes
doesn't even make it to the logos
i'm most worried that i moved the .obb file wrong
but i'm not sure
is it too late for tech support e.e
median needle
no, sometimes people just aren't online.
if you've modified the files then there's not much anyone can do.
flat umbra
i have not modified the files
only moved them to where they needed to go
or where i thought they should go
median needle
if it's a clean install you shouldn't have to move any files.
sinful yoke
if you move files without being asked to, good chance you broke it
flat umbra
i'm installing on a thing without access to google play store
so through adb
i'm pretty sure i moved things properly
it looks about the same as on a install through google play
median needle
what kind of emulator or phone doesn't have access to the play store? 
ya there's a good chance you've broken it then. not sure what adb is but if youcan't get the game through the play store try using an apk file instead of manually moving things around.
flat umbra
installing the apk file with adb
is what i did
it doesn't put in the .obb file for you though
but i extracted it and put it where it should go
median needle
can you install the apk without adb then? or is it required?
flat umbra
currently required theres no package installer on the emulator that i'm using
median needle
oof. i recommend using noxplayer or bluestacks. cause either adb screwed up or you having to move files manually screwed it up.
flat umbra
it's for a linux distro
none of those work
also i'm really only doing this because nox started bluescreening my windows computer
but that's another story
median needle
oof. k then it kinda goes beyond this channel since it could be an issue with the linux distro you're using or an issue caused by the above stated.
a possible solution is using quoapp if you can get it on linux but i'm not sure if it works.
keen raft
formal field
Guys, i made a purchase for the trade license with 500 gems but i havnt receive or activate it,
I have also check the mail but its empty
For now i sent an email yesterday
median needle
k then just wait for a response. (if the wait time hasn't changed again) the response time will be 1-10 business days.
formal field
Ok
cerulean kite
Can I have the same account on two devices? Not simultaneously just switching between the two?
formal field
I fixed my mail as i forgot to put my id and server just now
keen raft
yep
once you bind in the settings youll be able to login on any other device
barren sentinel
My client has been spazzing out, everytime I log in ships disappear
I’ve tried logging out and logging back in
dusky vigil
After every completed battle on a node the game will crash, if it doesn’t, after moving to a node during the loading screen the game will crash. One of these will happen.
dusky vigil
iPhone 5c
pale pagodaBOT
dusky vigil
So probably
sinful yoke
yeah iphone 5c is only 1gb of ram
the game tends to crash a lot unless you have 2gb of ram minimum
dusky vigil
Any way around this
sinful yoke
an emulator or possibly another device
dusky vigil
K thanks
vague comet
how come the game is not letting me unbind my account?
sinful yoke
is it the only bind
vague comet
its a twitter account bind, and it keeps saying acess token verification failed
sinful yoke
send a screeenshot?
vague comet
okk
vague comet
yes
pale pagodaBOT
sinful yoke
their information is above
vague comet
ok thank you
lament salmon
so im getting stuck on the event stages
for example on A1 once i move on the grid it locks up, cant go back to home, retreat, anything
median needle
have you tried restarting the game?
lament salmon
yeah, so that lets me do one more action
start a battle or move again, then the same thing happens
really weird
alright did a restart so i could record it
so i move once here, then its unresponsive after the enemy turn
and im stuck doing the whole restart rinse repeat
median needle
k well the enemy is missing so i'm pretty sure the issue is corrupted files.
try clearing your cache and of that doesn't work reinstall. (make sure your account is bound before reinstalling.)
lament salmon
mk
severe maple
Hello, it seems to me that my account has been lost? Or I can't sign in? I have the account binded to Facebook, but whenever I click on the Facebook button when signing in, it takes me to the beginning of the tutorial. I just finished it once again, now whenever I click Facebook it takes me to the new profile I created, what happened e.e?
sinful yoke
login to the right server @severe maple
severe maple
Oh okay, thanks:)!
tropic beacon
Help, i used quick finish on a ship
rotund obsidian
I 3-Starred and cleared every event map but it gives this error everytime I try to enter EX Mode.
wet sun
I made two separate purchases for gems. But I wasn’t given the gems for the first purchase. Please help. Already restarted the game.
pale pagodaBOT
wet sun
Thanks!
graceful kayak
fleet knoll
That is the aftermath when you use that book
So you will get the skill to 10 with the book you used, Idk I explained well
merry solstice
For some reason I can't buy gems
saying that my credit card type is not supported
or something like that
spring grotto
Does that message come from Google? If yes, it might be something to do with Google's acceptance of it or something odd like that
chrome dock
I have a A8 plus, samsung.
Is it nornal for the game to lag so much? It didnt lag like this before, and got worse after the new UI.
Also, I feel like there is memory leak? Even playing on 100% batery charging, after some time it gets super slow. I have to stop playing and close it, so after some time it gets back to normal
spring grotto
Memory leaking is a thing. A restart will fix it for now though. As for the lag, how much RAM does your phone have?
chrome dock
I think its 4GB
spring grotto
Hm...not too sure; it might be a device specific issue. Just to be sure, if you'd like you can try a file repair from the settings menu in game
chrome dock
Hmm gonna try that! Thanks
Cant be run because system said the max ammount used is only 470mb
spring grotto
The file repair can't be run?
chrome dock
I will check later. I did the rapair but need to download patches again.... Im not at home
chrome dock
Still lagging.
Whatever....... kk
twilit cloak
I'm using Xiaomi Redmi 5 plus, now I have problem.
When I open ning hai in dock, suddenly it says "Azur Lane has stopped"
If someone know how to fix it feel free to mention me
glossy panther
So I cant log into my account through Yostar account code nor Twitter for w/e reason
spring grotto
@twilit cloak and it's just Ning Hai?
@glossy panther what's happening when you try? And are you logging in on the title screen to retrieve your account? (Not the settings menu)
glossy panther
Yes at title
it says Login successful but then throws me into tutorial
after I input the code or try through Twitter
I had a feeling something stupid would happen when I upgrade to a new phone
spring grotto
After you log in w/ those options, you need to choose the server you previously played on. So if you played on Sandy, you need to choose Sandy instead of Washington as an example
glossy panther
aight I'll see what Server its set on
Ok yeah it was me just being stupid
thx
saved me a heart attack + un needed stress
spring grotto
Good to hear and no problem 
ember tundra
Heya, here's my problem: I just purchased something in the game for the first time. However, even though I payed the money, the game said that the purchase failed
Is there a way for me to receive either the item or get my money back?
spring grotto
If you want the items, contact support via email and theyll get your items sent to you. If you want the money back, attempt a refund from your respective app store first as per support's request
/techsupport
pale pagodaBOT
spring grotto
email in case you need. Also please include a receipt if you email
jolly ether
@ember tundra same problem here the money dows not get deducted it says purchase failed it also said that payment is in progress
sinful yoke
do they same thing
jolly ether
It is my first time to buy gems so I am really confused
Payment unsuccessful and then a window will suddenly appear and will say that payment is in progress
ember tundra
The thing is: in my case the money was deducted
jolly ether
But do you get your gems?
ember tundra
I didn't. The game said that the purchase failed
Which is why I just sent an e-mail to the support team
Including the confirmation mail from the Apple Store.
I'm not even asking for my money back, I just want the gems
Or, to be precise, the Trade License I bought
scarlet kernel
A while back I had sent an email about not being able to log in after the heavily cosmetic update a month or two ago, and I still haven't gotten a reply. Should I try again?
winged mantle
I'v fully cleard and 3* all normal stages but hard is still locked .... even weirder i can accsess the EX satge .
sinful yoke
what happens when you try to go into hard mode?
winged mantle
it says stage not open please clear previes stages .
it say please clear previes stages to unlock .
didn't mean to send a 2nd message .
spring grotto
@scarlet kernel yes, send another inquiry to support
@winged mantle go to HM from Map A. Map B is trying to put you into Map D when you dont have it unlocked
winged mantle
oh cra* sorry about that ! ..... Thanks !
spring grotto
No worries at all. It can be confusing for sure
kindred trail
Can anyone help me out here, I purchased some gems but they haven’t showed up in game
spring grotto
Unfortunately we can't help directly with getting you your items, but we can direct you to who can. Contact support via email and theyll get your items sent to you
/techsupport
pale pagodaBOT
kindred trail
Ah ok thanks!
spring grotto
Email in case you need it. And also please include a receipt in the email
And no problem at all
kindred trail
Uhhh how do I get the receipt? Sorry for the dumb question
spring grotto
No worries. Apple can be a bit annoying with receipts. If they haven't emailed you one yet, just send the ss you posted here
kindred trail
Alrighty tysm
spring grotto
Also please do keep in mind as well that it's the weekend so support wont be in the office till tomorrow so thatll be the very earliest that itll be able to be resolved
kindred trail
Ok ty again!
pallid surge
I Had the same issue with the 300 pack
carmine hedge
Binded my account to twitter, accidentally changed servers. Closed app cuz tutorial and it kept crashing. So redownloaded the app, binded my account with twitter again and choose the server i was playing again and lost my stuff....
torpid abyss
Washington server going quite slow today?
spring grotto
@carmine hedge So you originally had you account bound to Twitter. Where did you try logging into Twitter to retrieve your account?
@torpid abyss Not that we know of. All servers should be running as per usual
carmine hedge
I originally had it binded to facebook, but for private reasons i deleted my facebook account. So i binded it to twitter, when i did it changed server and put me through tutorial. Closed the app and it kept crashing, then i used the app to bind it again. Picked my main server wich is Washington, and it threw me back into tutorial
sinful yoke
did you bind at the title screen?
carmine hedge
I did
sinful yoke
thats the logging in screen, not the binding screen
did you bind your original account to yostar at all?
carmine hedge
I didnt, but it seems weird cuz i binded it with facebook through the login screen when bismarck event was going live. It worked then
spring grotto
And that was when you originally made the account?
carmine hedge
Nope, that was the first time i binded it. I joined when the ink stained steel sakura? event was live.
I just realized, completely forgot, i have azur lane on my laptop through bluestacks. Same account, so if i can login there and bind it with a yostar account i might be good hopefully
spring grotto
Yepp, you should be. Just be sure to bind in the settings menu in game
carmine hedge
Yeah figured, ill let you guys know
torpid abyss
Ok, thanks.. it keeps telling me "reconnecttoserver".
carmine hedge
So i connected my account to yostar with the code thing, do i login with yostar account on the login screen or in settings?
spring grotto
On the initial login screen. You'll input the same email address and generate a new code there
carmine hedge
Okay, i got it back. Thankyou!
carmine hedge
flint sun
On a related note, I made the switch to an iPhone recently and I haven't been able to buy gems.
sinful yoke
you should probably contact apple support because we cant really trouble shoot what may be happening with your card
flint sun
Guess I’ll try that then. I’m wondering if it’s trying to use my (insufficient) Apple balance and not my card.
jolly ether
In my case I have enough money to buy gems its just that it keeps in saying Payment Unsuccessful. Tried to contact AL's email. Hoping a reply within the day
cursive ice
I don't know why I can't play the hard mode
sinful yoke
go to map A and try again
cursive ice
it works, thanks
turbid cobalt
Switching over too a new phone, linked my accounts but I keep getting the intro tutorial instead of the main screen. Is that standard?
sinful yoke
make sure to login to your server
turbid cobalt
Ah sweet deal! Thanks. xD
It's always nice when a solution is cause user derpage.
Easy fix, easy fix.~
wet holly
Tried logging in to my Lexington server account (4th time already) after logging in and tried to get into game
Keep getting network connection reset message, what can I do?
unborn stag
I can't log into my account through Twitter the app keeps crashing everytime i try on my new phone what should I do?
unborn stag
Yup
sinful yoke
can you try turning developer mode on then off and then trying to login again?
unborn stag
How do you do that?
wet holly
5th time now
sinful yoke
where are you located? i.e. NA, SEA
unborn stag
thank you for the help with that im now just hoping i dont run into the problem HMS King George is having