tech-support

[carmine hedge]

h

h

h

h

h

j\

H

h

H

h

hHbb

n

b

nNb

[outer herald]

[sinful yoke]

what?

can you not spam please

it is against the rules

@carmine hedge what is the issue

[hoary saffron]

Is there is a bug with map 2-4 ? I cant see the bottom of the map even when its moved all the way to the top of the screen.

[outer herald]

The 2-4 map is is known and in #known-bugs @hoary saffron

[hoary saffron]

Ah verry good. Wasent sure.

[carmine hedge]

ok

people

are you my friend

[sinful yoke]

sure

[outer herald]

No worries

[solemn zenith]

Is it best to email to report consistently offensive players who have done nothing but troll and are on relatively low level accounts?

[sinful yoke]

no, support is not meant for reporting players

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

you can report players through here if you desire

[solemn zenith]

Report here?

[sinful yoke]

read the bot message

[solemn zenith]

ty, I don’t normally report, but it is all he does and the ingame report system doesn’t seem to help much.

Ty for the fast response and help ^_^

[nimble ermine]

Yo

I need some help with the game and the help guide in the game doesnt really explain where i was supposed to give the information needed to recover my account so i figured i could get some help here.

[robust steeple]

So is there anything to fix Roon not registering having 7 ships? >.>

[sinful yoke]

reinstall

make sure your account is bound

@nimble ermine did you bind it?

[robust steeple]

I have to fully reinstall the game? lol

[nimble ermine]

Yeah

I did but aparently it didnt work or smth

[sinful yoke]

@robust steeple yes unfortunately

@nimble ermine are you logging in at the title screen?

[robust steeple]

No other method? xD

[nimble ermine]

Yes. I use facebook to connect but it dont work

[sinful yoke]

@robust steeple none

[robust steeple]

Booo. Thanks.

[sinful yoke]

@nimble ermine make sure you're logging into the right server

[nimble ermine]

I see. Maybe thats the issue

Ill try it. Thanks

Got it. Thanks for your help!

[little gazelle]

So playing through bluestacks I sometimes have the controls scrolling to the right while trying to aim a shot. Does anyone know a way to resolve this issue? I tried changing the button to something different be it shift, 3 or G but no luck.

[tall gale]

So... I need my UID to get my account back but, i dont have access to my account to check it

[teal wharf]

No you don't need it but it's advisable to include it
Just your IGN is fine

[tall gale]

Ah alright

[shut thunder]

Is this the right place for asking if my game doesn`t work?

Since two days i have the same problem. I start the game, i get the loading game screen, i come to the screen where you can select the server you are playing on, but there are no buttons just the artwork, after one second i get a white screen than a black screen and then i get thrown back to the loading screen and it starts over again i`m playing on Samsung Galaxy Tab 4

[candid birch]

Hello , i have little problem , i bought box in game by play store , it toke my money , but i didnt get my items ,could you help me somehow ?

[spring grotto]

You could either follow the first pinned message in this channel or you could email support regarding your issue

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

email contact info if you decide to email

[dusk night]

there a bug idk whta's happening with SP-1 that makes the game crash with pc and android any idea?

[spring grotto]

Not too sure as no one else has reported such an issue. Perhaps try restarting your game and device, also you could try a file repair from the settings menu in game

[outer remnant]

I need help guys How do I change my Facebook account on AL seems no log out function for Facebook.

[spring grotto]

What happens when you try to log out of FB?

on the app

[outer remnant]

there's no log out on Facebook on login screen of AL

on the ingame screen I get account binding failed

[spring grotto]

Oh, so you're wanting to use a different FB account than the one that's being brought up when you use FB on the title screen? If so, you need to log out of FB completely on your device. Such as your web browser and the FB app if you have it

[outer remnant]

I format my Phone then use the wrong fb account for my AL :<

error:100213

[spring grotto]

Okay, let me try to clarify here. So you're in the settings menu in game, and you want to change the FB account that's currently bound to your AL account? But when you try to log out of it, you get that error code?

[outer remnant]

Yeah I used different Facebook account forgot I was using other one, But there's a "Disconnect facebook account in game but I'm getting error code 100213"

[spring grotto]

Gotcha. That happens b/c it's the only bind option on the account. To get it unbound, you'll need to contact support so they can see about manually getting it unbound for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

contact info for support

[outer remnant]

Or maybe I'll try to reinstall the game 1st? 😄

delete then redownload again. let me try 1st.

I still don't know why we I'm getting error on disconnecting Facebook account ingame.

[spring grotto]

Well you could try it, sure. But that error comes from when you try disconnecting your last binding option. The game won't allow you to take it off yourself

[outer remnant]

that worked but my Ate my Data lol. well anyway Thanks for the help. @spring grotto

[pallid fractal]

Hi It's been 20 day and I didn't receive my transaction

[spring grotto]

20 days? Go ahead and send a follow up inquiry to support regarding your issue if you haven't already

[pallid fractal]

I sent my issue to @sinful yoke the first of June

[plush bough]

Uhhh you're supposed to send to email...

[spring grotto]

No, you can do either or currently. But I'd say go ahead and send a follow up to support as well and let them know that you've been waiting through DMs. And also be sure to let Kawa know as well

[warm igloo]

so how do I make the game itself keep the screen lit up, because after the UI update iirc, it doesn't do that anymore

[spring grotto]

It goes based off your phone screen timeout settings. So if you go into your phone settings you should see a display option for timeout (or something similar) and you can increase it there. But do keep in mind that this'll affect your phone as a whole.

[warm igloo]

that's the point

before the UI update it wasn't like that

and I desire not to change it as a whole

[spring grotto]

Well we have it reported for now (but it's more than likely intentional as many players requested such a feature). We do also have a feedback collected to be able to change that in the settings of the game itself in case it is intentional.

[devout crypt]

Hi, is anyone here at this time?

I’ll come back later.

[devout crypt]

Ok, so here is the issue. I know I completed the Moonlit Overture event a few months ago and got Astoria for it. But when I go to memories in the archives, I find that the SP3 cutscenes are missing.

[spring grotto]

Yeah, it's a known bug w/ Moonlit Overture

[devout crypt]

Huh, I guess I should have looked way farther in the #known-bugs tab.

[spring grotto]

You could search keywords like "Moonlit", "Overture", etc for a quick scan

[devout crypt]

Ah, ok! Thanks!

[lime zodiac]

Time to call it quits as I will never hear from support after 2 weeks of losing my account and no emails, will adjust play store rating accordingly...

[sinful yoke]

did you ever send a follow up

they can take 1-10 business days to respond

[cunning tide]

how much longer will i have to wait? 3 weeks since i sent details to tech support members

[spring grotto]

I'd say go ahead and send a follow up to support via email as well and let them know that you've been waiting through DMs. And also be sure to let the user on here know as well

[bitter rivet]

Hey guys, hope this is the right channel for these things. So I had to reinstall my emulator (BlueStacks) and wanted to log into AL using Twitter. But as soon as I clicked on the Twitter button the screen turned white and froze. Tried un- and reinstalling both the game and the emulator multiple times. Didn't work. Clicked on the facebook login just to try it out. Screen turned black and it froze. Yostar login seemed to work, but as I don't have a Yostar and it's bound to my twitter, well... Hope somebody here might have a solution

[spring grotto]

It's rare for that issue to happen on emulators, but it's a known issue for some devices w/ third party logins. There are only two known workarounds though. First, try turning on and then off developer mode. Second, log into your account on a separate device (like a spare phone) and bind it to Yostar on that device and then log in on your original device w/ Yostar

[bitter rivet]

Okay, thanks. Since developer mode didn't work I'll try the login via Yostar tomorrow. Still a really weird issue imo, since it worked perfectly fine before and it's the same version of the emulator aswell :/

[spring grotto]

Yeah, it's a known issue but unfortunately it's not an easy fix as it's pretty device specific and random

[bitter rivet]

Okay, I said tomorrow but I just tried the Yostar method and I think I did something wrong. What I did was: Generate the code on my phone, check the mail, use the code in the app on my emulator. Was that correct? It said login successful but still started the tutorial. Also checked if I was on the right server, so I am a bit confused

[spring grotto]

Did you try using Yostar on the title screen before binding your account to it?

You still need to bind your account to Yostar in the settings menu like FB and Twitter

[bitter rivet]

I clicked "bind to yostar" in the settings on my phone, where I generated the code. And that code I used on the Yostar login button on the emulator. Do I have to use the code on my phone again first or?

[sinful yoke]

you can just generate another code iirc

and input it into the emulator

im not sure what inputting the same code would do

- Intro: DON'T TAP THE BUTTON ON THE TITLE SCREEN NOW! You could lose your account (relogin if you did lose it).
- 1. Login and go to Settings > Account.
- 2. Tap "Bind Yostar Account"
- 3. Enter your email and tap Generate.
- 4. An email will be sent to you with a code. Enter the code in-game and press Verify.
- 5. You're done. Next time you login on a new device, tap the Yostar button on the title screen.```

[bitter rivet]

I also tried that but it said that it doesn't work because the game was already bound to another client. Do I have to unbind my Twitter first?

[sinful yoke]

to get an idea of where you are, you're trying to bind your account to yostar?

I clicked "bind to yostar" in the settings on my phone, where I generated the code. And that code I used on the Yostar login button on the emulator.
this right here, this is beginning to scare me

you generated the code(on your phone), but you didnt enter it into your phone where it asked?

[bitter rivet]

I tired multiple ways:

1. I generated the code on my phone, entered it into the emulator after I clicked the Yostar login -> "Login successful" but I got thrown into the game's tutorial.
2. I generated another code on my phone, entered it into my phone where it asked -> something along the lines of "Binding to Yostar unsuccessful,account is already bound to another Airi:0010" or something, the message was too long to remember

[sinful yoke]

alright so

you created a new account with the email

and unfortunately yostar accounts cannot be changed or removed (the email)

you'll have to gather another email and follow these steps

- Intro: DON'T TAP THE BUTTON ON THE TITLE SCREEN NOW! You could lose your account (relogin if you did lose it).
- 1. Login and go to Settings > Account.
- 2. Tap "Bind Yostar Account"
- 3. Enter your email and tap Generate.
- 4. An email will be sent to you with a code. Enter the code in-game and press Verify.
- 5. You're done. Next time you login on a new device, tap the Yostar button on the title screen.```

[bitter rivet]

okay, I'll try it with another mail. Hope it works

[gritty otter]

I'm trying to play on a Xiaomi Redmi note 5, and Azur Lane keeps restarting in 15-20 seconds of starting the app

other apps don't do this

I've already reinstalled twice

[sinful yoke]

it has 4gb ram so that shouldnt be an issue

can you turn on log mode when you start the app, and take a video the whole time?

if you do not know what log mode is, heres a ref!: https://youtu.be/p1Yl9InTWzk

[bitter rivet]

Okay, got my account bound to Yostar. So to do this right now, I have to click the Yostar login on my emu, then enter the mail I used and generate another code which I enter there?

[sinful yoke]

yep!

its the same process as binding, so its a little confusing

make sure to login to the right server as well

[bitter rivet]

Okay, everything's there Thanks for putting up with this somewhat lengthy problem of mine and helping to resolve this!

[sinful yoke]

woohoo!

[spring grotto]

[minor garnet]

Is there anyway of fixing this auto rotate thing? Ive tried recalibrating so many times and any other app my phone rotates correctly but azur lane i either have to play upside down or manually turn of rotation every time i play

[sinful yoke]

do you have portrait lock or anything?

[minor garnet]

Portrait lock?

[sinful yoke]

it locks the orientation of your screen

[minor garnet]

It does auto rotate it just does it opposite of what it should so it makes me play upside down. If i lock the orientation then yes i could flip my phone and play right side up

[sinful yoke]

usually thats a phone issue

nothing I can really help with unfortunately

my phone does it too sometimes, it gets confused

[gritty otter]

@sinful yoke no, the app just restarts itself before I get a chance to. I can't even make it past the facebook login page

[sinful yoke]

wait so

it crashes only when you press on facebook?

[gritty otter]

no

It just crashes after 15-20 seconds

no matter what

it just goes back to the loading screen with the 3 company logos

[sinful yoke]

@spring grotto can you get this? I need to do irl things for a bit

will have toaster help cause I need to afk sorry!

[spring grotto]

Hm...can you perhaps try turning on and then off developer mode on your phone to see if that can perhaps clear up the issue?

[gritty otter]

dont quite remember how to do that

[spring grotto]

https://cdn.discordapp.com/attachments/488684387932700672/585056230964199446/unknown.png

[gritty otter]

developer mode on

starting azur lane again

still restarting itself

[spring grotto]

Try restarting your device as well real quick since you turned on dev mode. Just to test that out

[gritty otter]

starting al again

this time it just completely closed itself rather than restarting

So

a few days ago

the restarting thing happened first a few days ago

i uninstalled and reinstalled

and after i reinstalled, there was this weird game booster app thing on my phone for some reason

i don't know how it got there

also not sure if it was on my phone before the first time al started bugging out

I removed it, but it still says "boosted successfully" every time i start AL

I have a feeling this is what's causing the issue, but I don't know how to stop it

I've already uninstalled the app...

[spring grotto]

That could be the issue. But unfortunately I haven't heard of that app before And if you already uninstalled it but it's still saying it's active, I wonder if it's a thing built in your phone

[gritty otter]

i can't find it anywhere on my phone =\

feeling like i have to completely wipe phone at this point

[clear wagon]

Is it normal that the app constantly crashes on my IPhone 5S?

Pretty much any action I do has the risk of the game crashing

[cobalt snow]

Some devices have crashing issues due to low mem ram, try alt devices/emulators if possible.

[covert raft]

Hey, I would like to gift my friend for his birthday, is this possible?

[sinful yoke]

it is not, but you can def gift them an itunes/google play card or even log into their account, buy whatever you'd like to gift them, and they can log back in

[covert raft]

Ok

Thanks

[zealous oak]

@gritty otter is it something like this?

[glacial merlin]

uhhhhhhhhhhhhhhhhhhhhhhhh....... https://puu.sh/DINCf/6eab30ccb8.jpg?

[viscid axle]

Any one else game just stopworking? I've restarted the battle 3 times now and the ships just wander around not shooting

[glacial merlin]

exactly

[jade oracle]

yeah me too

[sinful yoke]

both known

[glacial merlin]

then I tried building and got a million hour build lol

[undone badge]

happened to me in pvp

[wise tulip]

yea exercise is broke

[undone badge]

nah working for me now after i restarted game

[wise tulip]

hmm

[glacial merlin]

yah just restarted. unfortunately pumped 150+ oil in restarts thinking it was something with the current mission derp

oh well

[wise tulip]

yikes

[little pendant]

Big yikes

Same happened to me

[azure shell]

Soo

How long til its fixed

[sinful yoke]

#known-bugs

[wise tulip]

[azure shell]

Mk thanks

[dry crag]

something weird is happening, none of my girl attack and clock stop count down

[sinful yoke]

known bug, try restarting the app

[plush bough]

Someone should probably tweet on the AL twitter for this tbh

[sinful yoke]

that'd be silly

[tawny perch]

Does anyone know how I can unbind from my FB? I have two accounts and would like to bind the one that’s the same as my yostar account

[plush bough]

So everyone knows to restart

[sinful yoke]

@tawny perch go to settings > account > disconnect facebook

[plush bough]

Just a suggestion, ignore me otherwise

[sinful yoke]

we'd have to send out a lot of tweets then Altiora

[tawny perch]

I’ve tried that but it says failed

[plush bough]

Good point, we have like 3+ bugs

[sinful yoke]

well theres a lot more bugs that require a restart

but theyre rare!

@tawny perch is it the only thing bound to that account?

[tawny perch]

@sinful yoke yes

[sinful yoke]

that is because it is the only thing connected to the account

it is keeping you from losing said account

contact customer support to have it removed!

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[tawny perch]

Thanks, I recently lost an account but don’t remember the name or UID so I can’t get it back, need to settle for new now, thanks for the help

[rancid charm]

Guys help

I can't login

[sinful yoke]

whats the issue

[rancid charm]

It's just stuck at the loading screen

[sinful yoke]

with enterprise?

[sand root]

So I've gotten a new phone and apparently a new account as well. Can I have my old one back instead please?

[sinful yoke]

not sure how you expect that of us

did you bind your original account?

[sand root]

I didn't know about binding I was under the impression Google Play Games had that covered.

[sinful yoke]

no that is not how azur lane works

its not stated anywhere that google play will be covering binding

do you have your original phone at all?

[sand root]

Yep that's my bad. Google play covers all my other games so it's my fault for assuming. Yes I do have the original phone. Will having a long purchase history and receipts numbers help out?

[sinful yoke]

they do not

since you have your original phone, you shouldnt have an issue binding your account

https://m.imgur.com/gallery/roy6tih heres binding and logging in!

oh

link somehow broke

one second

http://imgur.com/roy6tih

works!

[sand root]

Wait, so I'm pretty sure I tried something like this already. Only I got the steps backwards, the guy instructing me before seemed more concerned about letting me know how stupid I was. Can I unbind the old phone then try these steps again?

[sinful yoke]

what did you bind with?

if yostar: they cannot be unbound, you’ll have to bind with a new email
if tw/fb: do steps 1 and 2 but press Disconnect instead

if you get an error whilst disconnecting the account, this is because its protecting the new account from being lost
contact customer support to remove the bind on the new account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

I have to sleep so hopefully this is sufficient enough

[sand root]

Aight.

[spring grotto]

Anywhere between 1-8 business days (so weekends not included)

Yes, they do work/reply on Fridays. But it's already Saturday where the team is based (China)

[dusk flower]

Can anyone hear Southampton's voice? In the archive, it says that she was voiced by Konomi Kohara but I can't hear her. I also updated my setting but no luck.

[spring grotto]

They updated her CV, but the lines aren't actually voiced yet

[sharp magnet]

Can I post here my lost account?

[spring grotto]

Did you have it bound to Facebook, Twitter, or Yostar?

[sharp magnet]

I bound my account to a Twitter account.

[spring grotto]

Okay. Follow these two steps then if you had it bound. Log in and THEN choose the server you previously played on

[sharp magnet]

That helped. My lost account was in the Washington server, and it's around commander level 72 or 73.

[sharp magnet]

The real reason why I asked for my lost account with the name KRPH with commander level 72 and at Washington Server. I also couldn't remember my UID, but it's bound to another Twitter account of mine.

[mellow zephyr]

Someone else got kicked out of the game and can't log back in?

Nevermind, just a temporal issue

[zealous temple]

My “memories” page is incorrectly showing me as missing 2 scenes from “Moonlit Overture” that I certainly cleared (I have Astoria, so of course I did SP3); could someone fix this for me?

[thick pebble]

what do I do for unbinded account recovery?

[wary basalt]

hello, my game freezes every time i try to open dorm - Acasta (new event ship) is on top of the list so i assume the game is freezing because it can't display her image? is this a known bug?

[carmine hedge]

Hello, voice lines for Nagato, Belfast, Cleveland (the ones that i currently know of) are missing.. not sure if its just my account but what should i do

[sinful yoke]

@zealous temple its a bug

@thick pebble you did not bind your account?

@wary basalt try repairing files or reinstalling with wifi it could be corrupted files

@carmine hedge their base cgs?

[carmine hedge]

i think so yes

wait its back now...

[sinful yoke]

ah

[carmine hedge]

for a while is was all gone

[sinful yoke]

just a little hiccup it seems then!

[carmine hedge]

yeah

[sinful yoke]

if you play with no music or effects its likely your ringer was off

[carmine hedge]

everything else worked, i had it all turned on

[inland rock]

Halp, Google, Azur lane email, and paypal denied my refund for my second bought Scherzo box

[sinful yoke]

nothing I can do unfortunately except for ask you to contact CS again and tell them google and paypal declined it

[inland rock]

Okay, Will try again, hopefully I at LEAST get a compensation for $30. Or hey, maybe even give me next box's contents fufu

[sinful yoke]

they will def give compensation

[inland rock]

Actually, I've got one question

Does the scherzo box qualify for the 2x gem purchase?

for first time buyers

[sinful yoke]

it does not its not a gem pack

[inland rock]

I see, thank you!

[thick pebble]

No.

[spring grotto]

Okay, if you didn't have it bound, contact support and they'll look into your account and help start the recovery process

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

do you remember your name, server, and uid?

[thick pebble]

Name & server yes. UID no

[sinful yoke]

no problem just make sure to note your uid and server then

[thick pebble]

ok

[tall needle]

Hello, (forgive the misspellings is that my native language is Spanish and I am using a translator) someone can help me, he explained to me that he accidentally deleted part of the game data (thanks to a cleaning application) and thanks to that the game, I stop working then I deleted it and install it again, but when I retrieve my account (I have it linked to Twitter) I get error 100411, and I do not know what someone can tell me what I can do or something is that I do not want to lose my progress

[sinful yoke]

puedes conseguir un screenshot

[tall needle]

Si

No sé qué hacer llevo el 2 días con el problema ya borre y instale el juego 4 veces

[sinful yoke]

ah...
no podemos ayudar con JP azurlane
intenta pedir ayuda en el azur lane english community server en #welcome
lo siento por mi espanol porque estoy estudiando

[tall needle]

Entiendo entonces me intento comunicar con el servicio de Japón ?

Y perdón por las molestias

[sinful yoke]

el grupo ( https://discord.gg/FVgfdaN ) puede ayudar con el cliente japones
ir a su #help canal

[wary basalt]

@Kawaakari#7040

i reinstalled the game, still freezes at this state

should i just report it as a bug?

[sinful yoke]

let me see

one sec

it may be an issue with acasta herself as you said, report it please! we will look into it

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[tall needle]

@sinful yoke entonces en ese servidor me pueden ayudar???

[sinful yoke]

no yo, pero alguien mas te ayudara

[tall needle]

A entiendo

[sharp magnet]

How long does it take to recover a lost account and force bind it to a new one?

[sinful yoke]

it can take support 1-9 business days to get to an email

[sharp magnet]

I see

[tiny vapor]

I have to download 3.7mb for an SDK issue and google play warns me that the file is too large and I should use only WiFi. Is it like that bug that people have been posting where it's 1GB/3.7mb?

[sinful yoke]

you should always use wifi while downloading tbh

[tiny vapor]

Yeah, but not really the point. I just included what the message said to make it more clear.

It's not like I have data anyway

[sinful yoke]

I havent seen said bug

[gloomy sluice]

Ok so I have two problems, 1. I'm on the step of Concord's mission where it tells you that you need 100 affection with her but it's stuck at 93 despite the fact she is currently at 100. 2. I'm missing one of the cutscenes from "Escape From the Port" despite having logged in for each day. I think it happened because just as it went to play I lost internet

[median needle]

you'd be looking for #bug-reports then not tech support
also you sure it's affection and not lvl that's stuck?

[gloomy sluice]

Thanks LFire, you're right it was lvl sorry. And I'll check there

[rotund dagger]

my char isn't showing up in the emu despite logging in with a bound account

should be like this

[median needle]

if you reinstalled the game that's normal. just click on the server you were on and your stuff should be there.

[rotund dagger]

so my beloved ayaya won't disappear by overwrite if I login?

ok it worked

very thanks 😄

[median needle]

np.

[carmine hedge]

Who do I message to get help with unbinding yostar account

[spring grotto]

Unfortunately there isn't anyone. You can't unbind Yostar accounts once they're set

[carmine hedge]

Damn I thought I could because hey allow unbinding for Twitter

[upper veldt]

How do i unbind my Twitter and yostar account?

[craggy sorrel]

my game updating over the 100%

[sharp magnet]

So back before I deleted and reinstalled the app, I was downloading all the audio files for the game, and suddenly I hit a snag when my game suddenly won't log me in. Was it something I did?

I didn't finish downloading the files, which lead to this.

[sinful yoke]

@upper veldt you unbind a twitter by going to options > account > disconnect twitter
you cannot unbind a yostar account

@sharp magnet whats stopping you?

[upper veldt]

@sinful yoke tried that, sends me back to login page

[echo mountain]

my char can't load after login with a bound account but create a new char

[sinful yoke]

@upper veldt what login page?

@echo mountain make sure you login to the right server

[upper veldt]

@sinful yoke when i disconnect It sends me to the login Page of Twitter

[sinful yoke]

@upper veldt have you tried logging into twitter?

[sand portal]

Pretty sure its been over 8 business days since my scherzo pack failed purchase. Still no update. How much longer is it going to take

[sharp magnet]

Internet connection was cut and installation was corrupted @sinful yoke

[hardy turret]

is there recommended tablets that can run azur lane without crashing? My tablet crashes after finishing every sortie.

[median needle]

any tablet with 2gb of ram or more than 2gb of ram will work.

same goes for phones.

[cunning tide]

its been 3 weeks since i purchased the bundle and still no refunds

welp

[glossy zodiac]

Hi, if I need some help from HQ then I have to mail to [e-mail] ?

[sinful yoke]

what kind of help?

[tiny vapor]

Does the game keep previous event stuff and maps, that I downloaded, in my phone? Or do they get deleted after the event is over?

[sinful yoke]

events are removed and added during patch updates

or sometimes just removed

so no, the data doesnt just pile up

[tiny vapor]

Ah thanks

[cunning tide]

@sinful yoke i guess its time to try emailing, whats the email again?

[sinful yoke]

[e-mail]

[cunning tide]

what do i say?

[sinful yoke]

include the stuff in the pinned messages

and tell them you’d like a refund

[cunning tide]

i had my monetary value in AUD

because thats my currency

[sturdy flower]

ok so 23 of may i send a email to AL CS

but i still had no reply

i even send a second one

[spring grotto]

Well we can only say to send another email to support if they don’t reply w/in the expected time frame of 1–8 business days unfortunately

[hot delta]

Hello~

[spring grotto]

Hello there. How can we help you?

[echo mountain]

@sinful yoke i'm sure login to server last i played, but my char is gone

[hot delta]

I’m not able to have any name id like to use when starting out. I’ve been given the “Illegal Character” notification six times for different names. No special characters or accents besides capital letters. I’ve also tried short and long names.

[spring grotto]

It's probably a combination of letters you have. For example, "torpedo" isn't usually allowed bc it has "pedo" in it. Things such as that

[hot delta]

What? Are you serious?

The names I’ve used don’t have anything like that. I don’t even think it’s possible (English wise) for my Custom Name to have something like that. But I guess it may be possible after all.

[spring grotto]

Well there are some other restrictions if you use a different language. I think that like Hiragana and Katakana are blocked (or something similar)

[hot delta]

Oh then it must be thinking the words I’m using belong to some language. Despite the fact that they’re custom made lmao. Damn. Well that sucks.

[sand portal]

@spring grotto still no update on restoring failed purchases?

[spring grotto]

Well support is working as quick as possible to fix all purchase issues that people have. Although, if it's been over 8 business days, I'd say send a follow up email to support as well. And if you DMd originally, email but be sure to let the user you DMd know that you emailed as well

[junior dirge]

hello i don't know if this is the right place to ask, i play azur lane on my smartphone but since i spend a lot of time on pc i would like to know if i can alternate between smartphone and any android emulator without risking getting banned

[zealous tundra]

Hi, can I use Android Emulator by AVD (Android Studio) to play Azur Lane? Will I not be banned?
I can't use Nox, MEmu and Bluestacks because I have enabled Hyper-V. It's for work.

@junior dirge You can use Nox, MEmu and Bluestacks safely. Many use them.

[pearl juniper]

/recovery

I've sent an email to tech support but nobody have answered yet.
What should I do?

[outer herald]

How long ago did you email them? @pearl juniper

[pearl juniper]

On 5 June @outer herald

[outer herald]

Usually it would of taken 1-8 business days though

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[outer herald]

@pearl juniper did you use this email

[pearl juniper]

Yes

[outer herald]

Send them another one if anything

[pearl juniper]

May be I am stupid and did something wrong)

[outer herald]

Do you know your username, the server you were on, or if your account was bound?

[pearl juniper]

It was bound but it doesn't work @outer herald

See the letter

It is up

Above*

[uncut geode]

Guys,how to delete binding email from account?

[dusty flare]

what to do if the game is restarted after selecting server?

[outer herald]

@pearl juniper did you try using an emulator such as Nox or BlueStacks to see if you could log in there? Also, did you bind your account in game and not on the title screen?

[south notch]

Help if a put on, facebook button to connect my account the game is crashing

[spring grotto]

@uncut geode you can't if you're referring to Yostar accounts. They're permanent
@dusty flare you mean when you press on the FB/Twitter options or something else? Such as just trying to regularly log into the game
@south notch you could try turning on and then off developer mode on your phone. Or log into your account on a separate device(such as a spare phone) and bind it to Yostar on there. Then login with Yostar on your original device as Yostar wont crash the game like FB and Twitter

[dusty flare]

after server choose

[uncut geode]

@spring grotto oh so i cant delete that,so sad :(

@spring grotto thanks for the answer

[spring grotto]

@dusty flare hm...can you try restarting your phone to see if that might help? If you haven't tried already, that is
@uncut geode no problem

[dusty flare]

I even already re-flashed tablet

it little more than restart 😄

[spring grotto]

Gotcha. What kind of device is it? Like specific model of tablet

[dusty flare]

no idea, 4.4.4 android with Intel Atom Z3736F + 2gb ram, smth from china

[latent ledge]

Will Shoukaku be back one day? I need her so bad:(

[pearl juniper]

@outer herald
I think I Will try, thanks

[carmine hedge]

i need help to recover my account but support isnt answering to ingame help chat or email

[sinful yoke]

they can take 1-8 business days to respond

did you bind your account?

[carmine hedge]

no that was my mistake by login

[sinful yoke]

ah I see

you’ll have to wait for a response then

what email did you send it to?

[carmine hedge]

[e-mail]

[sinful yoke]

gotcha, just making sure its the right one

[carmine hedge]

shold be its from the ingame contact information

alreadxy thank you for answer wasnt expecting that long time for reaction

[glacial frigate]

halp

[sinful yoke]

try restarting the app (after the battle if you’d like)

[glacial frigate]

Will do!

[cobalt gale]

hi, i forgot my acount login and passowrd but i dont know how to recover it,could you help me?

[sinful yoke]

there are no account logins and passwords

did you bind it at all?

[cobalt gale]

I reinstalled the app on my phone and tried to sign in with twitter, but I could not

then I'm not able to log into my account.

[sinful yoke]

what happened when you tried?

[cobalt gale]

created a new account

[sinful yoke]

what server is your account on?

[cobalt gale]

washington

[sinful yoke]

are you logging into washington?

[cobalt gale]

Yes, but I'm not playing right now.

[sinful yoke]

can you try logging onto other servers?

[cobalt gale]

ok, ill try

OK it worked! Sorry for the inconvenience, and thank you so much for the help !! XD

[sinful yoke]

no problem

[hot delta]

Is there a way to get the name selection thing to work? I’ve had this problem since yesterday. ;0;

[spring grotto]

You really just have to keep trying similar ones (if you're using EN language) or use a different language if you are. It's been suggested and known to take a look at the name/chat filter but there isn't too much else right now unfortunately

[hot delta]

Will this function ever be adjusted in the future?

[spring grotto]

Ideally, yes. But when, no idea

[carmine hedge]

@sinful yoke

Graphical enemy character model glitch: Rig spins after battleship shot is fired

[sinful yoke]

this is not #bug-reports this is for technical issues
this bug has not been formally reported yet, can you do the honors?

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

this is how

[carmine hedge]

@sinful yoke (Where in the hell do I submit this on that site?)

so i tried to bind my account to a yostar account (messed up by doing this through the login menu) and it logged me into what i guess is a past account

my old account is bound to twitter and im wondering how i can log into my twitter account without deleting it and replacing it with what i am currently logged into

[sinful yoke]

@carmine hedge read the full message

[carmine hedge]

can i just click on it through here

[sinful yoke]

@carmine hedge login at the title screen

yep! you login right there

[carmine hedge]

that wont rebind the account?

okay

@sinful yoke (No shit, I don't understand how I'm supposed to do it, it makes no sense)

[sinful yoke]

no, it only does that if you login without an account attached to the bind

[carmine hedge]

im in, thank youu

[sinful yoke]

@carmine hedge direct message the bot ( @fair shell ) and send the message !feedback
she will take you through the process

[carmine hedge]

what about binding a previously used yostar account

will it overwrite my current one

or will that work out fine

jk it just doesnt let you

@sinful yoke (Can I submit my video to Belfast that way?)

[sinful yoke]

@carmine hedge you can, you can also copy the discord link that leads to your video and send it, she will eventually ask for a screenshot/video

[carmine hedge]

So if I take the file video from the list, she will accept it. Sorry I am very new to trying this

[fossil cipher]

It's been nearly a month since I sent my email to recover my lost account I'm getting impatient

[sinful yoke]

send a follow up

[cursive heart]

Better send it right now ( in their working hours )

[carmine hedge]

@fossil cipher (Don't bother, they won't respond. I have a friend who quit playing, because they didn't respond to him, even after a follow up)

[cerulean helm]

i keep getting "initialization failed:100230" and can't log in. should reinstall or is a server problem?

[sinful yoke]

@cursive heart they dont work weekends anyways

@carmine hedge hi please dont discourage users seeking help, thank you

@cerulean helm try the connection issue troubleshoots in pinned messages

[cursive heart]

oh yea totally forgot about that

[modern mountain]

I like azur lane... But you know what? i will just quit... Its been so long since i sent a reply and they did not give me atleast an answer...

[median needle]

when did you send your email and what was it about?

[modern mountain]

Its a report due to my data on my account getting lost

I sent it last month

[sinful yoke]

what day

[modern mountain]

....

Forget about it im tired waiting

[sinful yoke]

well if you never sent a follow up even after an extensive time of waiting after the estimated response time, then it was most likely missed
follow up emails are important!

[modern mountain]

Eh... Dont bother trying they will miss the email again

[swift linden]

not sure if asking in wrong place

bought the 7.99 usd gem pack yesterday and still havent had them delivered

Order date: Jun 22, 2019 2:10:06 PM CDT

[sinful yoke]

check pins

[swift linden]

ahh danke

how to tell whom is awake?

[swift linden]

@sinful yoke

thank you for the help!
and the fast service

[solid tusk]

Hi, I lost my account. I bought some gems back in 2018 via google play, would the order number of that transaction help with the retrieval?

[sinful yoke]

yes, check pins

[solid tusk]

Ahhh, I kept logging in to the wrong server

[snow raft]

Hallo! I am in need of assistance due to loss of my account after a failed attempt to bind to it FB on May 28th. I got thrown back to the very beginning of the game after I had put around 7 months and nearing $200 toward the game. I have emailed the suggested email under the 'help' menu and 2 follow-up emails but I haven’t received anything back and none of the channel pins are of any help. Please and thank you! (Please forgive my somewhat broken English, as it is not my mother tongue.)

[sinful yoke]

did you login to the right server when logging in?

[snow raft]

Yes, I made sure it was the correct server, and even attempted the others just in case

[sinful yoke]

did u bind it in the settings?

[snow raft]

No, I don't think I did, and that is likely the problem.

I'm not terribly bright...

[sinful yoke]

ah I see

when did you seek help?

[snow raft]

I sent an email on the day (May 28) I have sent 2 follow-up emails within 9 days between each.

[sinful yoke]

ah wow
they usually take 1-8 business days as of late, so I am surprised you have not gotten a response after a follow up

during this time can you send another follow up tomorrow?

[snow raft]

I can certainly try...

[sinful yoke]

they will be in office at said tome

time

[snow raft]

Anyways, thank you for the time and assistance, I am grateful even if not much comes from it. (And again, sorry for my skewered English)

[strange smelt]

im having problem where game crashes after 5-10 seconds opening the game?

[sinful yoke]

what phone do you have?

[strange smelt]

redmi note 7

the problem happens a few times only, but i dont know what does it causes

restarting phone, clearing cache and reinstalling also gives the same problem

[empty badge]

Why did I pay the money without gems ???

[sinful yoke]

@strange smelt unfortunately I do not know why, your phone’s specs should be good enough to not crash

this will probably get a very late response since I believe he is sleeping but

@spring grotto do you know anything about scp’s issue?

@empty badge check pins

[plain storm]

I only play azur lane on 2 devices, my phone and my pc with Bluestacks. I know my pc is off at home and I'm play AL on my phone right now. I just got logged off with a message "your account is logged in from another device" with my phone.

Should I be worried about this?

My account is bound with FB if that matters.

[swift linden]

I can run azur lane on my pc?

err wrong chat

[plain storm]

Well I just purged all log ins with FB and changed the password. You guys can ignore my previous stuff, it just spooked me.

[sinful yoke]

@plain storm its a connection error bug, you’re not actually hacked, and if they wanted your azur lane specifically, it’d be silly

[plain storm]

whelp

Still freaked me out though. Thanks for the peace of mind.

[sinful yoke]

your connection was bad enough that it dislodged from the normal traffic of the game and it created 2 different instances (on the same device) so it logs you out in confusion

nothing to worry about!
now if it repeatedly happens on other games too, then you might have a problem

[plain storm]

That might be an issue since AL is the only game I play that requires FB login lol. I was worried some hacker was going to scrap all of my kansens. Thanks for your time.

[grave rampart]

I'm trying to login with a twitter bind but it crashes the app only yostar account seems viable is there a way to connect my twitter bind to yostar account without getting in the game?

[uncut geode]

@sinful yoke hello,how to delete account?

[carmine hedge]

Um i dont know if this is the right place to chat but, after the last update my phone does no longer give me notification that commission is complete or even class or out of food stuff (I check notification setting both on my phone and game and yes it says it is active). The notification comes up ONLY if I start the app tho

[spring grotto]

@strange smelt unfortunately I can't think of too much. I know other Xiaomi users have reported similar issues so it might be device related. And do you happen to know if you have some type of game booster app installed from Xiaomi?
@grave rampart there isn't. You'd need to be logged in. So if you happen to have a spare phone or able to download a PC emulator, you can log in on that device and then bind to Yostar on there. Then login with Yostar on your original device
@uncut geode you can't delete accounts
@carmine hedge I can't say for sure personally. Just make sure your phone isn't withholding any permissions and isn't in power saver of any kind. Beyond that, I can only think to perhaps try a fresh install but only as a last resort. And if you do try that, be sure to bind first

[uncut geode]

@spring grotto oh thanks man

[strange smelt]

@sinful yoke @spring grotto found my problem, it was the xiaomi quickball which crash with the fullscreen gesture

just turned it off and everythings good

[spring grotto]

Xiaomi quickball. Got it. Thank you for the information, I'll be sure to keep that in mind for any other user who has that issue

[hidden knot]

Hi guys. I had an Issues on my Azurlane. And its Notification releated.

My Device is Samsung Galaxy A50

[near jewel]

Guys help... I'm on EN client, Washington server. Southampton doesn't talk, but in the archive section it says she has a dub. I downloaded the last voice pack and tried to repair files. I'm confuseeeeed.
I play on both an Ipad and a Mate P20

[spring grotto]

@near jewel she isn't voiced right now. They just have her CV updated already

[near jewel]

Then I guess I got trolled online... I asked and people said she was voiced and functioning. Yey...

[honest ferry]

what a bright fight

[spring grotto]

It's a known bug. A restart will fix it for now though

[zinc cosmos]

my game crashes either in the login screen or mid-battle at the latest. Was running fine this morning 🤔

[desert nymph]

its been a month now, and STILL NO REPLY ingame on my purchase that i didnt receive, already provided all the details there

[spring grotto]

If it's been that long, send a reply follow up to support. Preferably by email and let them know you've been waiting through the in game support but your issue still isn't resolved

@zinc cosmos Try restarting your phone if it was fine earlier this morning

[zinc cosmos]

already did, didn't help

it's not crashing in the sense of dropping to home screen, screen flashes white and black a few times and then it starts to load as if being restarted again

[spring grotto]

What kind of device are you using?

[zinc cosmos]

smartphone, Redmi note 6 pro

[spring grotto]

Gotcha. So there are some Xiaomi device issues. One user reported that turning off Xiaomi quickball (assuming that's an app auto built in) fixes their crashing issue

[zinc cosmos]

wasn't enabled

could it be AL's 60fps option?

[spring grotto]

Not too sure unfortunately, it could be worth a shot to try. Weve only been able to narrow it down to something with Xiaomi devices.

[zinc cosmos]

hmmm, never had issues so far though

is there any way to send some debug/error file to you guys (or xiaomi)?

[feral turtle]

Hello I have some problem. In Event Glorious Battle it say complete SP3 with 3 stars to receive Acasta. I alredy complete that stage with 3 stars but don't get Acasta.

[shrewd knoll]

i have a crashing issue as well but on an Iphone 5s. since the latest event went live my game crashes intermittently. I've been able to recreate this in a couple of specific spots. being in the dorm for a bit causes the game to crash. occasionally starting a stage causes the game to crash before the loading screen comes up, and engaging with a boss ship all seem to cause the game to completely crash. logging back in i can eventually get the game to play past where the game crashed but its annoying having to constantly log back in I also just recently applied an ios update around the same time as the event update and dont know if its just the recent update being incompatible with azur lane or some other issue.

[spring grotto]

@zinc cosmos if possible, open log mode and record the crashing as that might help determine the issue
@feral turtle you need to also complete SP1 and SP2 with 3 stars and then collect her from the missions tab
@shrewd knoll Your crashing issue is due to the fact that your device has 1GB of RAM and it's a known issue that devices with low RAM count are having crashing issues

[shrewd knoll]

ty so phones a potato

[spring grotto]

Unfortunately for running AL, it's not able to w/o constant crashing. 2GB (or preferably above) is the recommended amount

[shrewd knoll]

was that something that came with the recent update? because this has never happened before the last update and ive been playing fine for about a year

[spring grotto]

It's happened somewhere along the way. Crashing has technically always been a thing, but it was a lot less common. But one or another update caused it to be pushed too far

[heavy trellis]

hey guys, i don't really know where my situations belongs to.
I purchased a Gem pack and had to confirm something on paypal. After confirming and going back to the game I got an error notification without getting any of the gems. :s
What should I do?

[glass cypress]

is the issue where the game kept crashing for iphone6 because it only had 1gb of ram fixed yet, or no?

[spring grotto]

@heavy trellis Either email support or follow the instructions in the first pinned message in this channel

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

@glass cypress unfortunately no. It's still present

[heavy trellis]

@spring grotto ah thank you. I sent an E-Mail earlier but wanted to make sure if there were other options. I just hope I'll get those gems before the skins of Acasta and Glorious disappear. I'm afraid to buy another gem pack in case it happens again. :c

[teal hornet]

i dont know how i did it this time, but this time my trade license failed to arrive first time, usually its gems

didnt they sorta fix these issues a few weeks back

[terse horizon]

I finished SP3 over 10 times and the last 2 memories still haven't unlocked. Anyone else having this problem??

They're clear SP3 and fight the last boss of SP3

[vast bolt]

Hello, ( im sorry for my english )
I will like to ask about an account but i dont know if here is the right place to do it or i must send a e-mail? and if is email, wich one?

im gonna try the email Niimi bot said...

[sinful yoke]

@vast bolt what would you ask about

[vast bolt]

well about my account...i stopp play the game for some months and now the "reason" why i stopp is over im back, but apparently i didnt saved the game with my twtter acc...wich i thoug i did...i send the email already trying to explane that, at least i want to reacover the nickname, is the same im using right know

[sinful yoke]

do you remember your uid/have it somewhere?

[vast bolt]

uff no, i have one idea, about a discord channel where i leaved some screenshoots with old friends but i need to searched again becouse leaved that too

[sinful yoke]

ah... if you can get it I'd be able to check if it was actually bound

but if its too much of a hassle I do not want to make you do it

[vast bolt]

i know but the thing is, i spend alot of money in the game using android and well i try to get the must i can, the problem is, if i really didnt bound right

i dont know if i have other options....

[sinful yoke]

well if it was bound I would just take you through the login process

[vast bolt]

well no, i cant get it, at least for the moment....thanks for the help

[sinful yoke]

make sure you included the info of your account that you can
and also when you login make sure you choose the right server

[vast bolt]

thanks

[deft sedge]

the game wont work on my phone anymore. I tried reinstalling but everytime it never makes it past the loading game page

help >.<

[sinful yoke]

where are you stuck?

[winter ermine]

How long should someone wait for before giving up?

[sinful yoke]

[winter ermine]

Cause missing out on 3 events, soon 4, and quite likely 5, is a bit disheartening

[median moss]

hi

can i please have ghe email to send my issues to?

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

what is your issue? @median moss

[teal hornet]

Do I still DM for payment stuff?

My trading license didn't arrive

[drifting geyser]

someone can talk for me more of research academy i dont understand ;v

i dont understand where i find my orange items of research academy :v

[teal hornet]

@drifting geyser #gameplay-help

@sinful yoke do I still DM you for the payment thing

[drifting geyser]

oh oki thanks

[sinful yoke]

you are able to yes

[sick osprey]

why unicorn not have many emotions as bismark?

[cursive heart]

How do you access that 👀

[outer herald]

Camera icon on the main screen @cursive heart

[cursive heart]

thx

[sinful yoke]

its a known bug

[teal hornet]

I just realised

I never received a receipt from Playstore what now

[keen zephyr]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[keen zephyr]

i need help recovering my account ive spent over $500 bucks on it and i try to login back in and my account is nowhere to be found the account was a high level with lots of stuff and i don’t remember the name but I remember the twitter and email i used to bind it and i might have a friend that could login and tell me the account name from his friends list

And to prove its mine i know the secretary and that i married her, i know i got the event bunny girl and a few more facts that might help. Please @ me if you are staff responding, i have all other notifications off

[median needle]

make sure you're not getting a login error and make sure sure you're selecting the correct server if/when you do login.

if your account still isn't there than follow this.

/recovery

did the bot break?

[sinful yoke]

we do not have recovery anymore

[median needle]

oof

[sinful yoke]

we do recovery

but we dont have users create accounts anymore

due to people having a bound account and just not logging into the right server

[keen zephyr]

Omg it just didnt load the right server....i have everything back thank you so much

[median needle]

i see...
well glad you got your stuff.

[sinful yoke]

you have to select the server manually, it wont change it for you since you can create multiple accounts on unique servers!

yeah

exhibit a

[median needle]

so what do we do for recovery's now?

[sinful yoke]

ask for their uid

give it to anyone who has feedback role

just to make sure

[median needle]

and if they don't have it?

[sinful yoke]

-> email

[median needle]

k.

[teal hornet]

But what do I do if I didn't receive the stuff and I didn't receive a receipt

But it did get withdrawn

[little gazelle]

You then hope you do not get banished to the shadow realm

[coral needle]

Hello I have a wierd problem. There are no night commissions aviable even tho i didn't do them... This problem appeared on my sandy account and on my Avrova account. Restarted my game 3 times now and still no commissions... Do you have any tipps?

[teal hornet]

Night comms are long gone

You are way past the time for night comms @coral needle

[coral needle]

Oof ok Normally they were a few hours there My bad

Thanks for the response

[teal hornet]

Aztually nvm

They're still here for 51m

[coral needle]

[teal hornet]

Did you log out before reset?

[coral needle]

Nope just restarted my game

[teal hornet]

Were you playing during the reset at all

Which was 2h ago

Brb

[coral needle]

Just tried it and logged out and did my restart, they are now here

Ok it's fine now

Thx for the help, have a nice day

[teal hornet]

Pls still look at my question tech support team

[sinful yoke]

you'd probably have to contact google for a receipt

[proven needle]

???? What error?

[sinful yoke]

@proven needle is your account bound?

[sand root]

Anyone here about level 70 or above? I'm trying to find my old account but I frustratingly cannot remember the exact spelling. Can some lend a hand by searching in the friend invite tab please?

[sharp magnet]

I have the same problem @sand root, albeit I don't know my old account's UID. The account name and level, I still clearly remember though.

Can you view UIDs of friends?

[sinful yoke]

no

[sand root]

But you can see the name which for me is a start

Better than slowly going down a list of possible candidates

[slate sun]

What is really happening?

[sinful yoke]

check pins for connection troubleshooting

[cloud idol]

Same

[silver delta]

sorry didn't me to send it twice

*mean

[teal hornet]

It refunded me thanks anyway

[ebon rover]

I’m getting the connection error 100404 as well and then the infinitely loading screen, are the servers down?

[fickle jay]

Getting this error on my end.

[void loom]

Servers down for me as well

Same error as everyone else

🤷‍♂️

[sinful yoke]

check pins for connection troubleshooting

[proven needle]

@sinful yoke yaa i bind. After restart phone and restart my wifi i can login

[wraith citrus]

my game is have the big die

[fossil tiger]

And before anyone asks, there is nothing wrong with my Internet

[sand root]

Is there a number I can call for Azurlane?

[teal hornet]

@wraith citrus what phone

[limpid breach]

Getting same issue too.

[dusty pagoda]

I'm having that issue over data but not Wi-Fi

[limpid breach]

I just left my house a while ago and was having loading issues

I have already restarted phone. Samsung 8

[fickle jay]

Just restarted mine as well, I usually have no issue.

[dusty pagoda]

Problems seems to have just popped up?

[limpid breach]

I blame the phone service.

[dusty pagoda]

Mine was running fine and then all of a sudden my connection popped off and then I started getting that same error message that you guys have screenshotted

I turned off data turned on Wi-Fi and I was able to play the game just fine turn data back on and it's gone

[spring grotto]

Its probably just a server hiccup, a regional issue, or something similar. In the meantime though, there are some possible workarounds listed in the second pinned message in this channel

[limpid breach]

@dusty pagoda are you on data only? Or did it happen while switching out from wifi to data

[dusty pagoda]

Not an issue when swapping only when I'm connected to data specifically

[limpid breach]

Oof. Only thing I can do from the pin is reinstall game. I'm at work

[dusty pagoda]

Yeah that's going to be about the last thing left for me aside from trying a different server

I'm just getting to work so I'm going to wait and see if anything changes by the time I get off then I'll try that option if nothing

[spring grotto]

Well if its working on a different connection, I'm not too sure if a reinstall will change much just some form of network issue. Problem is, is that it's hard to tell if its client side from ISP or server side

[limpid breach]

Oh fricken eh, there is an update in the app store. Mine should be on auto, not sure why it didnt update

Hoping this works

[spring grotto]

And VPN on the connection that doesn't work would probably be the best bet

[wraith citrus]

@teal hornet iphone 7+

[pulsar orbit]

Getting the error as well when I'm not connected to wifi. If I am, game starts fine.

[limpid breach]

This is gonna be a while to see if this update works. 100MB left while on data out in the woods/lake area. Lmao

[limpid breach]

Welp, it seems my phone service and discord is having hiccups

[limpid breach]

Good news. Game works again. Discord, not so much

[olive gale]

I sent an email to the support team last month on the 27th and still haven't heard back. I also have sent 2 replies to the original email asking for an update and still nothing. Do I just give up or send them another email with the same issue?

[wheat wigeon]

I'm currently waiting on a support email to send me an item I was charged for, would I be able to get it sent from here or should I just wait for the email?

[lime zodiac]

Yeah support email is a waste of time, I'm sure the support person here will say two things

1)A holiday just past so they are busy.

2. He actually isn't part of company and can't handle those issues.

[spring grotto]

Support email isn't a waste if time. That's how you send in support inquires to Yostar. And support email IS part of the company @lime zodiac
@wheat wigeon if you already sent an email, just wait for their reply
@olive gale unfortunately we can really only say to keep attempting to email them

[barren sentinel]

Will EN work on Chinese internet?

Doing layover in China

[spring grotto]

If it’s possible, it’d require a VPN. But ultimately I can’t say for sure

[rapid glacier]

I need help for account recovery

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[rapid glacier]

probably

the fact is that I usually play JP and rarely play on ENG just for events, not I want to return on it but dont remember with account and server is my acc

[spring grotto]

Do you happen to know your UID? Or have a screenshot of it?

[rapid glacier]

ID should be SkullGlitch

who can I contact?

[spring grotto]

User ID, not your in game name. If you don’t happen to have it, that’s fine. You can check your social media app permissions on their websites to see if you see AL there. If you do, then 99% chance that you bound it

[hoary flume]

excuse me i have a problem a few days ago i realized that a devolution from yostar happened to me they just took money away from my account and i dont really understand why if somebody could help me with this i would appreciated it

[spring grotto]

They just took money, as in IRL money? Are you sure that you didn’t authorize any in app purchases? Either way, unfortunately we can’t really offer much insight here as that’d require official support from their office

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[hoary flume]

yes it was real money and thanks for answering

[rapid glacier]

will I see an icon near the server name where my profile is?

Im still trying to login through my differents emails but I dont see any icon

[spring grotto]

No you won’t. Not until you log into the server

[rapid glacier]

so I have to check them one by one manually?

Can't I verify the server by giving my account email or ID?

[cobalt snow]

the only way to do so is manually atm.

[sharp magnet]

How long I should wait until I get confirmations on my lost account?

Should I email my lost account's information?

[spring grotto]

Did you not include it in your original email? If not, send a reply email to your original one w/ the information

[sharp magnet]

I haven't sent one

[spring grotto]

Gotcha. Well yeah be sure to include it and the response time is anywhere between 1-8 business days

[sharp magnet]

I need to send it at [e-mail], right?

[gritty otter]

@spring grotto you there?

[spring grotto]

Hey. What's up?

[gritty otter]

I'm the guy last week whos AL kept restarting itself

So I ended up completely wiping my phone

and had to reinstall the google service apps and stuff since its a chinese phone

eventually got AL back it it worked fine

until today

It's starting to restart again =\

Have you heard anything else regarding the xiaomi redmi note 5?

[spring grotto]

Hm... that's odd that it started again. Unfortunately the only other information gotten so far is that someone got their Xiaomi phone to stop the crashing by toggling Xiaomi quickball but it's no guarantee

[gritty otter]

did they turn it on or off?

mine has been off

[spring grotto]

Try turning it on and testing it. If thats no good, turn it back off and try again

[gritty otter]

no good either way =\

Interestingly, it doesn't crash during the 1k+ files it downloads when opening it right after installing

but it starts crashing right after it finishes

[spring grotto]

Darn. Yeah unfortunately that's the only lead we've had so far. Well if possible, try recording it crashing(preferably with log mode open) and then report it

[hidden knot]

Hi kawakari

I need help. On my Azurlane.

[sinful yoke]

whats the issue

[hidden knot]

Its the Notification @sinful yoke

[sand root]

What's up with my game? It's been stuck on this for about a minute now.

[hidden knot]

It didnt give me Notification like it used to be. And this happen after the major updates. Even when i check the ingame notification, and my System(Samaung A50) everything seems normal to me.

Please help.

Also, forgotbto include is it only show up notification when i Open Azurlane back.

Forgot to*

[sinful yoke]

@sand root try restarting, its most likely bugging out

@hidden knot sometimes notifications dont work, right now theres not workaround unfortunately

[sand root]

Thanks

[gritty otter]

@spring grotto Tried to record using the built in recording function, but it won't record more than 20 seconds ish.

It looks like the recording crashes after the same duration as AL lasts in fact

It looks like it only crashes if I try to record AL...

it lasts however long I want it otherwise

Started recording after already having logged into AL, to try to capture the crash, but the recording crashed a couple seconds before AL did...so AL makes the recording crash before crashing itself

[magic egret]

bisa ngeue ga

[hidden knot]

Indog Kontol

[errant sigil]

Hello, I crash the game when you press any of the authorization buttons

[spring grotto]

@gritty otter hm...that's really odd. Well we know it has something to do with Xiaomi but nothing really solid about WHAT causes it
@errant sigil for FB and Twitter? If so, there are two options you could do. The first, try turning on and then off developer mode on your phone. The second, log into your account on another device(such as a spare phone or PC emulator) and bind it to Yostar on there. The log in with Yostar on your original device as Yostar wont crash the game like FB and Twitter

[tiny vapor]

does anyone else have a problem with Acasta? Every time she's about to appear, whether in a cutscene, acquiring her or even click her in the dock she won't appear, the app just freezes until I close it and my phone freezes as well for a few seconds.

Like this.

[spring grotto]

Can't say I have as she works fine for me. Can you perhaps try a file repair from the settings menu in game?

[tiny vapor]

I'll try that.

I wasn't even aware there were new voices. 638 mb to update the audio... is this also a bug? Do I have to download this for the game to work properly or is it optional ?

[spring grotto]

Voice data should be optional. But you could try downloading that to see if that fixes her perhaps

[tiny vapor]

Yeah, I'll do that if the repair doesn't help

thanks

seems like the repair helped.

[spring grotto]

Alright, that's good to hear

[woeful finch]

can someone help me please. I have buy the License (30 days) but its not on my account

[spring grotto]

You can either email support directly or alternatively follow the instructions in the first pinned message in this channel

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

email contact in case you need it

[woeful finch]

oo thx :P

[dusk cypress]

when reran is German?)))
(En servers)

[fleet knoll]

We don't know, usually after a year~

[hoary mango]

is it possible that an inactive account is deleted?

[sinful yoke]

no inactive accounts stay

[hoary mango]

okay thank you

[errant silo]

So I sent an email about changing my bound account around June 5th, I got locked out and I was told the account would rebound to the new one I set up but I still haven't gotten an email and neither do I have it will it take longer cause of the emails being backed up or something else like just not getting to it yet?

[oak stream]

So my phone suddenly bricked and I had to fresh wipe it

In the past I've recovered my account before

But now when I try I get nothing

I don't know my username or id, but I have a purchase history for Google play

[sinful yoke]

@errant silo send a follow up by replying to the same thread

[errant silo]

like on gmail?

[sinful yoke]

@oak stream I dont believe those are able to be used as proof, without your username or ID, its very impossible

is your account bound at all?

@errant silo yep!

make sure you're emailing [e-mail] too

[vapid lion]

anyone can tell me where i can find the guide to get my account back on a new device when it was bound to my twitter?

[sinful yoke]

check pins and start from step 4!

(should be an imgur image)

[errant silo]

@sinful yoke i sent the email thing you asked for

[sinful yoke]

great!

they will see it npw

[errant silo]

ok

thx

[vapid lion]

oh gotcha ty ^.^

[still sparrow]

Help me please i can't log in they say is not bug
I try open you tube and i not got any problem
But why i open the game and stil same?

[sinful yoke]

are you in SEA?

[still sparrow]

SEA? what?

[sinful yoke]

south east asia

[still sparrow]

Ow yes i from asian

[sinful yoke]

its likely your cell provider has blocked the game (so on data)
if you're able to login with wifi, then thats most likely the case

[still sparrow]

So i have to play use wifi?

[sinful yoke]

that or apply a vpn while on data

[still sparrow]

I try use vpn and i stuck in here

[sinful yoke]

you'll probably be stuck using wifi for the game then

[hoary mango]

hello, I have a friend with a big problem, he left his account for a few months with no link to yostar account or social media, when he wanted to get it back I checked the data for him to ask for support and recovery, what was supposed to be an inactive lv ~25 account is now level 73 for some reason, I think the account has been hacked but I don't know if it's possible to prove it. how could I approach to this, it's all lost? he's done? or it's possible to see if an account was somehow hacked? ty

[median needle]

if he didn't bind it to FB, twitter, or YAS then i don't think it's possible for someone to have hacked it. i'm guessing he either forgot what lvl he was or someone else has been playing while he wasn't looking.

[hoary mango]

that's what I though but his username is not common and it's hte only account with the username, in any case I think there is no way to do anything tho, ty

[light pond]

uhhhhh sometimes I got the message that say AL is trying to get my location

is this a feature or a bug

[sinful yoke]

must be a bug

[light pond]

kay, gonna screenshot it the next time it appears

[clever acorn]

I have a problem with nox emulator where i launch the game, and it logs me in, then when i click again, it goes to the first loading screen and the emulator crashes

any way to fix this?

[spring grotto]

The emulator itself crashes? Not too sure then. I personally can only say to make sure that its fully up to date firstly

[lilac shale]

guys

i got yuudachi

is it possible to geth her agai

again?*

[sinful yoke]

this is a #gameplay-help type of question or even a question you can ask in #al-general

[lilac shale]

okk

[quiet silo]

I received my scherzo box. Thank you for the support.

[pallid lily]

how many days do I have to wait? 16 days passed and I still havent received my gems 😦

[distant silo]

Will the glorious event be ending tonight or tomorrow? It's the 25th here right now and it ends on the 26th.
Also with how grindy the event is (due to the lack of a streamlined option to complete SP3 or a lack of a hard mode), any idea if the event will be extended? Since getting to 60 stage completions is a grind fest.

[sinful yoke]

tinittiw

wow

tomorrow*

[distant silo]

Was gonna ask what that meant. ha ha ha

[sinful yoke]

the event wont be extended, its meant to be grindy

[distant silo]

Okay. Ouch but thank you for clarifying. This grind is reminding me of games like War Thunder and World of warships with how bad it is. q_q

[swift linden]

@sinful yoke I have still not recived my stuff

been a few days

sorta concerned here

any staffer able to assist?

[lime silo]

Hey everyone

I've lost my account even though it's been binded

Is there a solution for this

?

[sinful yoke]

@lime silo did you login at the title screen

[lime silo]

Yea i logged in using my twitter account

But it just create a new account in spite of it having an existing account

[carmine hedge]

Nvm it worked.

[lost steeple]

I just checked my audio update, and it tells me it's over 600mb to go from v27 to v30, is it meant to be this big?

[sinful yoke]

@lime silo did you login to the server?

@lost steeple well thats 3 versions you’re missing

[lime silo]

@sinful yoke yes i did

[lost steeple]

theyve never been that big before so was curious

[lime silo]

I still remember the name and level of my lost account and when i see it's still exist

The help section in the game told me to give them any relevant information to my lost account but i don't know where should i send it

[ancient parrot]

Question: I need to send an email to support as it has been over 8 working days since i have had my Gem purchase issue, i DMed one of the people in the pinned messages, do i just send the same information to support in the email?

[spring grotto]

Yepp. Be sure to let them know that information and that you've sent a DM on Discord as well as letting the user know that you sent an email

[knotty nimbus]

What should I do if the game is stuck on loading game?

[spring grotto]

Where the loading bar is fully loaded but staying stuck there? If so, try a reinstall IF you have your account bound

[knotty nimbus]

Do I really have to? Cuz that's kind of a hassle :c

[spring grotto]

Unfortunately that's really the only fully known workaround. You could also try file deletion instead of a full reinstall but its not a guarantee. Steps to file deletion are in the Google Doc pinned in this channel

[grizzled bobcat]

Pls accept the invite to Shikikan Pub at #music-spam

[void dagger]

I need help, I can't log back into my old account because I'm not affiliated, can I find it again !?

[spring grotto]

So did you bind it to FB, Twitter, or Yostar?

[void dagger]

I have not linked

[spring grotto]

Okay, and do you happen to have your UID? It’s a long string of numbers you can find from your profile in game

[void dagger]

I can't log in again so I need help

can not !?

[spring grotto]

If you don’t have your UID and didn’t have it bound, email support then and they’ll look into your account and help you out

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[void dagger]

Tks

[amber crane]

Hello, I am new to Azur Lane but I have a problem, the game opens just fine for me and it loads into the starting screen but whenever I'm trying to start the game by tapping on the screen just like the game tells me to, the game starts to load and load and load and then it shows me network error, no code behind the error just a box that says "Info" above and in the box is like I mentioned "network error" that also happens when I try to either link it by getting a random generated code or by connecting it to facebook. I already deleted the game and reinstalled it but that didn't work and I also turned my phone off and on but that didn't work, what else can I do? Or is there even anything I can do?

[amber crane]

This is what keeps showing up

[spring grotto]

Hm...can you perhaps try a different network connection or possibly try a VPN to see if those help the issue?

[winter ermine]

So for a bump, what do I put?

[amber crane]

@spring grotto alright, I will try that

@spring grotto a different network worked, thank you

[carmine hedge]

Do i come here to give info about my old account to try and get it recovered? The FAQ in the game doesn't tell me where to send the info

[spring grotto]

So you didn't have it bound to FB, Twitter, or Yostar?

[carmine hedge]

It must have been on FB cause i tried binding my new one and it says that it's been already binded to another account

but when i login with the fb account it's the tutorial again

So i guess i am at ground 0

The Faq says that if i give my UID, in-game name, level and server i will be able to get it back, maybe

But i dunno where to send info

[spring grotto]

You logged in on the title screen correct? And if so, you need to choose the server that you previously played on after you login. So you need to choose Sandy instead of Washington

[carmine hedge]

I know, i did that

I always played on Washington

new acc too

[spring grotto]

Hm...okay. And do you happen to have your UID?

[carmine hedge]

....unfortunately...no

If it's impossible i'll just go ahead and keep using my new one

[spring grotto]

Darn. Okay, well email as much account information as possible and theyll look into your account for you to check it out for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[carmine hedge]

Thank you, taoster

[spring grotto]

No problem and I hope for the best

[carmine hedge]

Sent, now i pray

[fleet knoll]

My AL is keeping crashing

I am doing 8-3 Hard and when I go to the boss or click on it, AL crashes

[opal shard]

My AL (JP) say “
An error occurred in the app version information. Do you want to retry?”

[sinful yoke]

unfortunately we cant help with JP AL

you’d have to visit our friends at ALEC and ask in their help channel

their invite is in #welcome

[opal shard]

oh thanks is fixed, the problem is the wifi work block azur lane jp server

[viscid gazelle]

if ayanamis "the demon" skill activates after she shot her torpedos while they are mid-flight will they get the bonus dmg or not?

[tepid saffron]

Where do I get help for gem purchase errors???

[uncut shoal]

I haven't had sound in my game for weeks, and I've downloaded all the updates and everything

[spring grotto]

@viscid gazelle thatd be a question for #gameplay-help if you haven't visited there yet
@tepid saffron you can either email support or alternatively follow the instructions in the first pinned message in this channel
@uncut shoal do you happen to have the ringer on your phone turned off?

[uncut shoal]

Nope! It's on full volume

I'm going to try and reinstall, I'll update youuu

[brittle gorge]

Um, hi I need a bit help, because I had to reinstall Nox but accidently forgot to link that old AL character to my facebook/twitter... Now Im struggling a bit to try to recover my old I still know private data of it but dont remember the user id of it... wondering if that character is already lost...

[sinful yoke]

contact customer support and include the stuff requested! phone model and type are not necessary

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

(uid not required)

[lime otter]

Guys, does [e-mail] have the ability to look back at previous updates to Azur Lane in-order to get someone data back??????

[vapid lion]

Is it an issue with gpay or my credit card if i can buy on the $0.99 gems and the trade license but for the rest i get the error 200230?

[sinful yoke]

@lime otter I do not believe they can, did you lose a bound account?

@vapid lion try using an alternate connection like wifi/data or a vpn

[lime otter]

@sinful yoke, I think they did after the update for the UI for Azur Lane at May 20th.

But my account was binded!

[sinful yoke]

do you have your UID?

also, are you logging in at the title screen?

with the ships around the table?

[lime otter]

No, I don't have my old UID but I do remember my old Username and server however I already tried this process to like make a new account and complete the Tutorial then send them a email and put the information inside it, I really did try that and they can't find my old Username account!

[sinful yoke]

did you try to make sure you’re logging into the right server?

if your account was bound it could be you might be logging into the wrong one

or maybe even the wrong social media account (some people have done that)

[lime otter]

I did try that too!

[sinful yoke]

do you have any screenshots of your username? or any contact with ingame friends that can check for you?

[lime otter]

Plus, the new account had to be linked to my social account in-order for that whole email process to work!

No, I didn't take a screenshot of my Username nor do I have any in-game friends to check for me.

[spring grotto]

You can make an account on the same server and search via the username you believe you used

To try and find it for verification

[lime otter]

And what if the Username is too long?

[spring grotto]

Well it has to be (I believe) 14 characters or shorter

[lime otter]

Dang, no wonder they can't find my Username it was too long!

[spring grotto]

The username itself has to be 14 or shorter. There's always been that limit since the game came out

[lime otter]

My old Username had 15 charactres before the update at May 20th!

[sinful yoke]

also its caps sensitive