tech-support

[sinful yoke]

I can only imagine your phone is saving every single update

[graceful willow]

yeah I thought it may be something like that, I'll reinstall then

[wicked nexus]

so, i uh accidentally bind my gmail account to another account but i want to unbind it to bind my real acv, is there anyway to do it?

[sinful yoke]

unfortunately emails cannot be removed or changed at this time

[wicked nexus]

shiet

[graceful willow]

reinstalling fixed the storage thing perfectly, thanks

[twilit sentinel]

what was your storage problem?

[hushed nest]

I can't log into my account it's like it was deleted and I bound it to my Twitter and Facebook

[sinful yoke]

@hushed nest did you login at the title screen?

[tiny tapir]

I kept getting weird log in errors until I signed in a 2nd time via Facebook. after the update.

[formal notch]

Isn't there supposed to be a Cat Bus furniture in the Manjuu Park dorm set? I don't see it in the shop.

[boreal heron]

Truly all the tech support said about resolve purchase problem is a lie

It not take 1-8 day, it take forever

It 9 day since i send a message about my purchase problem to tech support and not thing resolve

[sinful yoke]

business days

[boreal heron]

Dont tell me about business day, you guy make me lost all my interesting in this game

I like the game but develop team is really bad

[sinful yoke]

customer support is not the developer though

I get you want responses and fixes, and theyre working to get that to you

but they have more emails than they can handle in a day, as great as it would be to have responses within a day, its unfortunately not plausible for their small team

[boreal heron]

So it gonna take a year to resolve all problem??

Who can wait for that?

So disappointed :((

Well I think this is the end of azur lane, end of shipfu :(

[civic carbon]

i've been waiting for 15 days for a responce via Mail from the Dev-Team. A litte patience helps 😉

[sinful yoke]

are you someone who sent one on the 30th?

[civic carbon]

on the first this month

[sinful yoke]

ah

[soft scaffold]

I get this screen......

[sinful yoke]

while logging in?

[soft scaffold]

any help please? I re installed it twice...

yes

I get the first logos but then pum...... just that screen......

[sinful yoke]

try switching to wifi/data or a vpn

[soft scaffold]

and this morning I was capable of log in without a problem.....

ok I'll try that....

nothing change..... u. u....

a

[sinful yoke]

did you try a vpn?

[soft scaffold]

I don't know how to do that

[trim kettle]

hey so it has been more than 8 business days since the last time someone from here told me to wait for the account recovery email. but i am still not getting any respond from AL

it's stupid to wait any longer

[sinful yoke]

you can download one from the app store/google play store for free, what device do you have? @soft scaffold

[trim kettle]

it's been more than 1 month

[sinful yoke]

@trim kettle when did you send an email

[trim kettle]

may 29

[soft scaffold]

@sinful yoke huawei p20

lite

[dapper finch]

Help. Everything becomes white when sorteing. Can auto, but impossible for manual. What do?

[sinful yoke]

@soft scaffold try hotspot shield (free)

[dapper finch]

I'd like to give a pic, but I'm image banned.

[sinful yoke]

@dapper finch bind your account and try reinstalling

@trim kettle that is not over a month, but send a follow up

[trim kettle]

you mean send another email?

yes it has , considering all the emails i've sent from the very beginning

they only respond once

[sinful yoke]

reply to the same email, not a new one

[trim kettle]

ok and i gotta wait for another 8 days?

[sinful yoke]

no

[soft scaffold]

@sinful yoke done..... still not working....

[sinful yoke]

I cant guarantee anything

@soft scaffold you turned it on and everything?

[soft scaffold]

yes

[sinful yoke]

when we say "it may be 1-8 business days"

we do not mean it will, this is just an estimate of the time

[trim kettle]

the thing is

[sinful yoke]

@soft scaffold thats strange, can you restart your phone?

[soft scaffold]

yes give me a sec

[trim kettle]

i don't understand why i am not getting replies , even the first reply i got from them was to give them more prove . so i did . but until now i still dont get any respond

isn't there anything else i can do?

[verbal crow]

hi , tech support team ... i ve just login minute ago , but didnt receive monthly login ...

[trim kettle]

i was expecting someone who work at AL here lol

since it's the official one

[spare vapor]

I also didn't receive mine

[sinful yoke]

its a bug

[spare vapor]

Already restarted app. should I go as far as restarting my phone?

[verbal crow]

oh , any solution ??

[sinful yoke]

try logging into an emulator or vice versa

if not, just wait

[spare vapor]

Sure

[soft scaffold]

@sinful yoke done..... still not working

I don't know what to do now u. u

[sinful yoke]

may have to try again later

[proven needle]

Anyone have same trouble no receive montly login reward????

[soft scaffold]

maybe..... but don't know how it happen.... u. u

[muted bay]

emulator doesn't work
guess we gotta wait it out or wait for a fix

also didn't receive mine

[blazing skiff]

Didn't get mine

[dapper finch]

@sinful yoke Restarted my emulator. Worked.

At least I don't have to redownload 1 gb and set up the keyboard buttons.

[ripe gorge]

It happen again.. dont get daily login reward

Already try in smartphone and bluestack

[dusky fossil]

uhh ... i didnt get my daily login ... and i dont have any emulator because im travelling right now and didnt bring my notebook ...

[spare vapor]

I just received my daily login without moving to an emulator.

Just an hour wait doesn't probably hurt.

[muted bay]

it's resetting at DST 👀

[sinful yoke]

um

no

dst is current time

standard time is 1 hour before

[dusky fossil]

got my daily login after waiting 1 hour and restarting my phone...

but had to redownload all sound update from beginning from zero again ...

is that normal ??

[sinful yoke]

its actually resetting 1 hour after dst time

[muted bay]

current reset time used to be current time +1 due to DST

[sinful yoke]

@dusky fossil no, known bug

[muted bay]

but then they rolled it back

to being the old DST

👀

[sinful yoke]

thats still not dst though

maybe in arizona

[muted bay]

the OG was -1 current reset time

then DST happened twice

and got rolled back once

[sinful yoke]

okay

[muted bay]

anyway it's still bugged

waiting for tmr

[sinful yoke]

known

[keen raft]

im pretty sure it doesnt have anything to do with timing

since for me logging into a different device worked

[muted bay]

👀

[carmine hedge]

omg

[jaunty dragon]

update?

[sinful yoke]

are you on android?

[jaunty dragon]

yes

[carmine hedge]

yes

[sinful yoke]

check google play

[jaunty dragon]

its clear

[carmine hedge]

same here

[sinful yoke]

you downloaded the update from today already?

[jaunty dragon]

yes

[carmine hedge]

yea

this is like 3rd time for me

[jaunty dragon]

three times xd

[sinful yoke]

have you tried restarting the game

[carmine hedge]

yes

[jaunty dragon]

just restart the game

[sinful yoke]

try reinstalling then, if your account is bound

[carmine hedge]

bound?

[sinful yoke]

like through twitter/fb/yostar

[carmine hedge]

ah

ok

[verbal crow]

got my daily login after waiting 1hr and restart my phone , but had to re download all sound update from zero again ..

normal ??

[jaunty dragon]

when one puts collect all the mails, are deleted or are collected?

[sinful yoke]

@verbal crow no, known bug

@jaunty dragon the contents are collected

[verbal crow]

so , had to re download all sound update from zero not bug then ??

[jaunty dragon]

About two days ago some of my mails were accepted without me having done it and they disappeared

The mails from the maintenance

[sinful yoke]

when they age they disappear

[jaunty dragon]

how long they last?

[sinful yoke]

im not sure unfortunately, they dont last very long if you get a lot of mail though

[jaunty dragon]

the emails of the beginning of June disappeared

[dusky fossil]

hi Kawa , i had to ask same question as Sleep Deprived Bear above ...

does had to re download sound update from beginning is normal and not bug ??

[jaunty dragon]

I only have 9 emails, and they eliminated me as 3

[celest crest]

I'm wondering if customer service is doing fine. I sent an issue 21 days ago and it has not been resolved. Should I send another email or wait patiently?

[sinful yoke]

what day?

[sly furnace]

[celest crest]

25th may

[sinful yoke]

please dont add random comments thank you

send a follow up email

by replying to your original email

they definitely should have gotten to it now

bare in mind they only work business days

[celest crest]

alright, ty ❤

[night herald]

why the bath/hot spring loading screen is the only one that is censored??

[prisma kite]

Are loading times longer now?

It doesnt seem to enter into the game

Yeah its taking very long to get to the title screen

Something's off

Is this a known issue?

[carmine hedge]

I uninstalled the game some time ago but i wana play it again, can i somehow get my accoumt back even though i forgot to connect it?

[digital torrent]

is not being able to switch guilds a bug or has this always been a thing?

edit: found it, though confused why it's under "disband"

[copper grotto]

Hello. Game is crashing on my iphone. Mostly in or after battle. Problems started a couple month ago after one of updates. Any solutions?

[shell blade]

Isn't the Manjuu Park onsen furniture supposed to be a bath? Why didn't they make it so you can put the girls in? It's the most bathest bath furniture and you can't use it.

[cedar wagon]

Good morning, i dont know how recover my lost data.For some reason since the last october my faceboock account was always switched on and i couldn't switched it off, and a month ago with the new update i couldn't log in.I uninstalled and reintalled the game, but when i logged in i started from the tutorial ( even now).After an internet search I found out that I could never have my account back so i left the game for a month.Now i reinstalled the game to start again, but when i used my name (name: "shadow558"     server name: "Washington"  level: i think 68 but i don't remember well) the server said that the name was already used.Is possible to recover the account?

My courrent name is: shadow559

My id: 270479615

I send an e-mail but i don't really know who to contact

The e-mail i found is: [e-mail]
Is it correct?

[spring grotto]

Yes, that is the correct email. So you did or didn't have the account bound to FB?

[cedar wagon]

i did

[spring grotto]

Okay, if you did have it bound then you just need to follow these steps to recover it. Steps 4-5 are for retrieving bound accounts https://imgur.com/roy6tih

[cedar wagon]

ok thank you

solved... THANK YOU VERY MUCH❤

[spring grotto]

No problem at all

[tough wasp]

AL closing along with the screen timer intentional? or is there another way that i'm not aware to make it the same before the UI rework?

[spring grotto]

We have it reported just to get confirmation from the devs, but more than likely intentional

[tough wasp]

I'd prefer if it stays on just like before, I keep forgetting that I'm in a stage whenever I leave my phone. It always turns off when you're on the grid

Thanks for the feedback tho

[strong berry]

Hello, i don't how to recover my data on my account even though i have my account but all my ships and achievements are all gone or it has been reset

[spring grotto]

Did you have your account bound to FB, Twitter, or Yostar?

[strong berry]

in twitter

[spring grotto]

Okay, follow the steps here then to get your account. Steps 4-5 are for retrieving your bound account https://imgur.com/roy6tih

[prisma kite]

Game still takes forever to load for some reason

[spring grotto]

Usually when you're stuck on that screen w/ "Loading game...", you need to reinstall if you have your account bound as something went wrong up the files.

[sinful yoke]

@shell blade its not

[shell blade]

@sinful yoke Yes, that's why I'm disappointed. It should be. Maybe the devs could code it in later.

[sinful yoke]

it was reported as a bug and I said what no

so we’re converting it to feedback later

thats if Restart is on par

[carmine hedge]

I uninstalled the game some time ago but i wana play it again, can i somehow get my accoumt back even though i forgot to connect it?

[spring grotto]

If you didn't have it bound to anything, contact support w/ your account information and they'll help you start the recovery process

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[carmine hedge]

I just need the name right? Or is there any other info i should have?

[spring grotto]

Name, server, and (if possible) UID

Commander LVL is also nice if you happen to know it

[carmine hedge]

Dont i have to be loged in to see uid

[spring grotto]

Yes you do

Unless you happen to have it in a screenshot or written down

[carmine hedge]

No sry

[spring grotto]

That's okay it's only requested if possible. At bare minimum, name and server will suffice

[carmine hedge]

Ok thank you

[iron terrace]

Hello dear members of the tech support,
I know you guys have a lot to deal with, so I apologize in advance that I'm going to increase the headaches you guys probably get from doing this all day.

First things first, what even is my problem?
Well the short version is that I'm unable to lock back into my account since the update from the 20th May.
"That's quite a while", you think? Yeah I think so too.

Now here's the long version:
Like I said, after the update from the 20th May I was unable to log back into my account.
I tried to log into my account with Twitter and with Facebook (since I knew I bound it to one of them but just couldn't remember which one), I checked if the server was the right one every time but it didn't work. So I went to the internet for help and found out that I'm not the only one with such problems and that yostar had some trouble keeping up with everything (--> tge twitter post that stated that there were troubles and an increased waiting etc.). Knowing all that I went ahead and created a new account and wrote an Email to the customer support, with all the important information all according to the article I found in the "Help" section of the game. Now I'm gonna be honest, I grew a little impatient and joined this server in hopes I could get an update. The nice gentleman of the tech support (I unfortunately don't remember his name) then told me that I had to be a bit more patient and reminded me of the twitter post again. He also told me to write another email if nothing should happen.

And so I did on the 27th, I once again put in every piece of information required and I used the same "string" of Mails (dunno how to correctly phrase that I'm sorry) like they advised in their tweet as well. I also added in this Mail that I bound it to FB/Twitter before and tried logging into it via those.
And huzza, finally on the 30th May I received an answer from AL customer support that said "The account you reffered to seems to be bound to a Facebook account, have you tried logging into it with this? Also please check if the server is correct"...
"Great", I thought, "its not like wrote this exact thing in the mail before or anything." But regardless, I tried logging back into the game with Facebook again, checking if the server was the right one again, just in case, could be that I'm just a fre*king retard. As it turned out, I was not (at least in that case) and so I replied to the email on the 31st May saying that still doesn't work and included (again) all the information necessary to find and force bind my account.
Fast forward, its now the 6th June, my account is still gone, no reply from the CS. I'm starting to get pretty mad that I'm missing out on the event I was most hyped for (especially because I'm German, but that's besides the point), so I wrote yet another mail, including every bit of info again, explaining again what things I already tried. Since then absolutely nothing has happened, no reply, no account back.

My mood has changed from a little bit upset, to pretty upset and disappointed and I thought before I'm going to write the 5th mail, I'll ask you guys from the tech support again for some advice.

I honestly wouldn't have cared about this and just started anew if I wouldn't have wasted almost 300€ on the game.
Oh and before anyone says that the account is truely "lost", I'm able to find it in the friend search and my irl buddy who plays AL as well also still has me on his friends list, so the account still exists. All I'm asking for is that someone just finally force binds the accounts without asking me redundant questions because they don't read what I wrote in the recovery request -.-

I sincerely apologize for the HUGE wall of text but I ask you still read it carefully to avoid redundant questions

[grand swallow]

I'm not from tech-support

But I have a silly question.
Can your friend log in to your account?

[iron terrace]

No

Why do you ask?

[grand swallow]

Oh i see, i was think if he can bind with YAS for you

Normally that never fail

[iron terrace]

Unfortunately not, I also got a new phone last week and it didn't work as well

[sinful yoke]

a friend can log into your account

had someone just a few days ago ask a friend to bind to YAS for them

they never came back, and that usually means it worked

as I gave them information on how to login after binding so they’d be set for the future

but if your account isn’t appearing, I cant guarantee it’ll appear for someone else either

some people say they log into an emulator/phone vice versa and their account is there

[iron terrace]

Well I tried logging into my account from my friends phone and it was all the same

[sinful yoke]

are you logged in anywhere else?

like a tablet/pc

[iron terrace]

Nope only had my phone

And I never had problems before this all happened

[sinful yoke]

while this is a dumb question, ive seen it happen before
are you logging into the right facebook?

[iron terrace]

Yes, I only have one account so there's little room to mess that up ^^

[sinful yoke]

what server is your friend on?

[iron terrace]

Same as me Sandy

[sinful yoke]

I know you said it already, but you’re definitely logging into Sandy?

[iron terrace]

Yes, double checked it every time

[sinful yoke]

try making a username with it
after the tutorial, if it says its already made
then unfortunately you’ll have to wait for a response from the email or send another thats as clear as possible
CS tends to misunderstand people

if you keep having issues with them misunderstanding, let me know and I’ll see what I can do

english is not their first language

[iron terrace]

I tried using the same name when I created the new account, it said the name was taken and since I can still find my account, it must still exist

[grand swallow]

Hey can you try log in to your facebook app

And look for this

[sinful yoke]

located in apps and permissions

and accounts will always exist

accounts will never be removed unless permanently banned

[iron terrace]

Mhh, tbh with you I haven't used my facebook account for years 😅
I only bound it to it because I didn't have a twitter acc back then

[grand swallow]

it's just to confirm if was bound

[iron terrace]

Gimme a minute

[sinful yoke]

it was confirmed

by staff

[grand swallow]

Oh

Sorry for that

[sinful yoke]

I never asked because it was said

in the huge wall of text

[iron terrace]

Wait you're right that's redundant 😅

So to sum this up, you are saying I should just write the 5th Email and wait for a reply, if that doesn't work than report back to you right?

[sinful yoke]

yes
try to be as clear as possible since English isn’t their native tongue, if they still dont understand let me know
I will try to contact someone with better english understanding
do keep in mind they only work business days (china)

[iron terrace]

Alright then 5th time's the charm huh
I'll write the mail once I get back from base, are the 3-5 business days still relevant or is it back to normal again?

[sinful yoke]

its 1-8 (estimate of course)

seems to have increased once again

[iron terrace]

Oof

[sinful yoke]

yeah... it is unfortunate

[iron terrace]

sigh...as long as it eventually works out

[lost remnant]

Hi ! I have a question ! When we can have the update with Hiryuu Retrofit, Warspite Retrofit ? I found this on the Wiki, but, I'm sad it isn't now for Sever EN...

[sinful yoke]

when it comes

[lost remnant]

Ok ! I'm waiting for this update ! Thanks, have a good day !

[sinful yoke]

stay tuned(tm)

you too

[cursive heart]

Theres no ETA for those retro right?

[wild lance]

Mistake

[sinful yoke]

there is no ETA

[wild lance]

Now i see

Thanks)))

[finite ginkgo]

Can i get refund?
Because i accidentally buy classroom slot

[spring grotto]

Support has a firm stance that those types of purchases in game can't be refunded as they have 2 confirmation pages for them. So unfortunately, no

[finite ginkgo]

F

[coral bramble]

Umm hello I had an account before this one but I didn’t bind and now when I login I find I need new account even thought I bought gems on my previous one my question is can I get it back?

[spring grotto]

So you didn't have your account bound to FB, Twitter, or Yostar?

[coral bramble]

No

[spring grotto]

Okay, contact support w/ your account's information and they'll help start the recovery process then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

Commander LVL is also good if you happen to know it

[coral bramble]

I think 15 or 16

How can I contact them?

[spring grotto]

Bot message will give you all the information needed

[coral bramble]

Sorry still new to this

[spring grotto]

No worries at all

[twilit sentinel]

yup it refuses to download

So I may just try to account recover.

[tiny tapir]

I'm having a constant login issue even after a full reinstall.

I seem to be able to get in and play fine though. Facebook login.

[sinful yoke]

try using wifi/data or a vpn

[carmine hedge]

Uhm, I reinstalled my game on my mobilephone but apparantly, I can't login to my real account. Yes, I binded my account to twitter and facebook before but for whatever reason, when I logged back in (and got put on the wrong unintentionally created) account and unbinded my twitter, I got the "100811" error. It seems that, without a reason my account has been deleted from the server, but since I mainly play on PC, I've got another device (said PC) with (hopefully) my real account logged in. Now I just wanted to ask whether I should Login in on my Pc just as usual and bind it to twitter, facebook and (this time) to a yostar-account, or whether my Pc would then login to the wrong account and thereby deleting my real account.

[spring grotto]

Well if you never logged out of your PC account, ideally it should still be logged in. But you said you logged in w/ Twitter on the phone. Did you log in w/ Twitter on the title screen? If so, did you choose the server you previously played on?

[sinful yoke]

I have not seen such an error in an insanely long time

[tiny tapir]

I still have the same issue @sinful yoke even on my phone via wifi, on my phone via data, and on my android emulator (LD Player).

Never had the issue until I downloaded the hotfix released on the android store yesterday. Then I had nothing but issues even after reinstalling on both.

[sinful yoke]

have you tried a vpn?

er

vpn

sorry

[tiny tapir]

No, I can. But why would I need to try that suddenly?

[carmine hedge]

@spring grotto I did login on the titlescreen and thereby skipping the tutorial, yes. And yes, I choose the correct server.

[spring grotto]

Well if you never logged out of your account on PC, it should still be logged in and you can try binding to Yostar. And be sure to follow the steps listed in this image. Steps 4-5 are for retrieving accounts https://imgur.com/roy6tih

[carmine hedge]

So, On my Pc, I should just login as usually and then, when logged in, bind it to a yostar account?

(By usuall I mean not using the "connect-to-twitter/facebook" button but just procede by clicking somewhere on the title screen)

[tiny tapir]

@sinful yoke Same issue even using Nord VPN on my phone.

[spring grotto]

@carmine hedge Bind to Yostar in the settings menu as shown in steps 1-3 on the above image

[carmine hedge]

Ok, thanks then ✌

[spring grotto]

No problem at all If you have any troubles still, let us know and we'll help troubleshoot

[tiny tapir]

Am I at a deadend for now? Would it be safe to bind my account (inside the game) to a Yostar as well for double protection with this issue going on?

[twilit sentinel]

okay I found my account Its level and name.

is there anyway to contact the devs or something?

[hoary hamlet]

I bound my AL to a twitter account which is no longer useable. I am unable to unbind in game. How can I link to a different twitter account?

[spring grotto]

@twilit sentinel So you didn't have it bound to FB, Twitter, or Yostar?
@hoary hamlet Contact support and let them know that it's unable to be used and you need it manually unbound

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[hoary hamlet]

Thank you.

[twilit sentinel]

@spring grotto yea its unbound to anything

[spring grotto]

Gotcha. And you are trying to recover it correct? If so, contact support via the method in the bot message above

[twilit sentinel]

ah okay thanks

[finite arch]

what's this

eh restarting fixed it

still dunno why that happened

[dry forge]

So how do I resend a support request

[sinful yoke]

did you email of dm?

[fallow spade]

Are loading/title screen pictures being cropped a known issue?

[merry field]

Is this normal?

[tall gale]

So ahh

i lost my acc

[round parcel]

hello

i need some help in recovering my account

i clearly remember binding it to a twitter account, but now that i relogin to play after a long hiatus, the account seems to be missing...how should i solve this?

unfortunately i cant remember which server im on last time ...

[gray bolt]

Yo bois, I bought gems but didn't get them. Where do i get a refund or something?

[steady sphinx]

ok so I talked to my bank and they said not only did my purchase go through but it went twice. it has not been 8 days yet but I still have not received anything yet.

[sweet orchid]

Yo i have the same problem when i purchase gems i didn't received any but Google Play sent me a order receipt

[steady sphinx]

I the reason I say something is because I just found out but ambient look in pinned messages you will get help there

[spare vapor]

I just realized, why isn't Azur Lane asking for Camera Permission anymore?

The camera function doesn't work until the user manually allows it from settings.

[spring grotto]

@round parcel Follow steps 4-5 in this image for retreiving your bound accounts. Which includes server selection https://imgur.com/roy6tih
@tall gale Did you have it bound to FB, Twitter, or Yostar?

@spare vapor Hm.....I can't really tell. The app has still asked for permission from me

[spare vapor]

weird, mine didn't at launch

only storage

[spring grotto]

What kind of trouble?

Hm....and is this before or after confirming the purchase w/ Google Play?

Hm...well I'd say try restarting the game AND your phone to try those out. If that doesn't work, perhaps try a different network connection(e.g Wi-Fi/Mobile Data) just to be sure as well

Hey, good to hear

[inner wave]

Hey guys so with payment issues would the ingame - settings - account - contact us, would that chat work the same as sending an email to AL?

Thanks in advance, i already send everything they asked for through that option ingame, so if it works like an email i dont want to spam my request.

[spring grotto]

Ideally, yeah. It should be the same response time

[inner wave]

Awesome thanks

[bright adder]

Hey, is this supposed to be a thing? https://gfycat.com/ornateblindegret

[spring grotto]

No, it's just a visual bug. It's been reported though

[bright adder]

I see, ty

[spring grotto]

[echo gulch]

Less Tech support and more of a other question.
If i've been double charge by AL who should i contact?

[spring grotto]

First attempt a refund from your respective app store and if that doesn't get approved for a refund, then contact AL support and let them know as such

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[echo gulch]

ty

[native rain]

Hi im unable to retrieve my account , since i switched to a new phone , ive made purchases on Play Store so hopefully i can get it back

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[native rain]

i did but for some reason when i log into them says i dont have a character

[spring grotto]

Okay, follow Steps 4-5 in the following image to retrieve your account. And be sure to pay attention to Step 5 https://imgur.com/roy6tih

[native rain]

i did that , i get a code email to put into my account and after it still says i dont have a character

[spring grotto]

And did you do step 5? You need to choose the server you previously played on.

[native rain]

yup i was on Avrora and it doesnt show a character there

[spring grotto]

Did you actually log into Avrora? Don't pay attention to the character symbol on the server selection screen

[native rain]

ill try again

nope goes straight the the beginning on how to play the game

[spring grotto]

And you're sure you bound correctly to Yostar as show in steps 1-3 in the above image?

[native rain]

i cant get into my account to do the bounding again , its a new phone old phone isnt on me

[spring grotto]

I meant before when you were logged into your account

[native rain]

yup, cause i get the code send to my email

and it also recongized my facebook account

[spring grotto]

Not just the code from when you tried using it on the title screen, correct?

[native rain]

yah i get a code send to email when i try to sign in using Ystar

[spring grotto]

There should've been two codes you've gone through. The first one being when you originally bound it (as shown in steps 1-3. Your account page in settings should've looked like the image when you logged into your account) and then the second when you tried to retrieve your account w/ Yostar

[native rain]

1-3 step was like last year and the retrieving email is what I get when I try to log in but the account isnt showing up in avrora

[spring grotto]

Well Yostar has to be bound in the settings as well so it couldnt have been last year. But try all the servers just in case and then contact support if it doesn't show up and theyll look into your account for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[carmine hedge]

I need help getting an account back

Who can help!

?*

@everyone

[spring grotto]

Yeah, you can't @ everyone as a standard user. But anyway, did you have your account bound to Facebook, Twitter, or Yostar?

[carmine hedge]

Negative only been playing for 3 days.

Phone broke on me

[spring grotto]

Gotcha. Okay, if it wasn't bound then contact support w/ your account information and they'll help you start the recovery process

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

contact info for support

[carmine hedge]

Is that in the server or website?

@spring grotto

[spring grotto]

It's an email address. You send an email to it

[carmine hedge]

But what’s the email address bro?

[spring grotto]

It's in the above bot message

[carmine hedge]

It won’t let me click it

Lol

[spring grotto]

...please email [e-mail] with your...

that's in the bot message. That's the email address

[keen raft]

[carmine hedge]

Bet

What all do I need to send?

Besides receipts and user?

[spring grotto]

User name, game server, and if possible your UID. Commander LVL is also nice if you happen to have it

[carmine hedge]

Shit

Idk the UID

I roughly remember about what lvl I was

[spring grotto]

That's okay. It's only requested but not required. User name and game server will be enough to start the process

And you can give the rough estimate of your LVL if you're sure about it

[carmine hedge]

I literally broke this phone today fam

How long does it take to get a reply?

Ight just sent it. @spring grotto

[spring grotto]

The response time can be anywhere between 1-8 business days due to a backlog that support has right now. And they're out of the office for the weekend till here in about 7-8 hours

[carmine hedge]

Is there any way to have a connection to an apple account?

Because of purchases?

[spring grotto]

Nah. The game can only be bound to Facebook, Twitter, or Yostar through the settings menu in game

[carmine hedge]

😭😭😭

Ty @spring grotto

[spring grotto]

No problem at all

[carmine hedge]

I can’t play for a week.

Fuck

[spring grotto]

Well, it can be anywhere in that time frame. So there's a chance it won't take the full estimated time. But unfortunately there's no guarantee

[carmine hedge]

What exactly do they do if your account isn’t binded? Like how do I get it back?

I’m guessing binding through them?

And then logging onto it that way?

[spring grotto]

In a sense, yeah. They'll look into the information you gave them and then verify your account. And then another account will be connected w/ a social media bind and then they'll move that bind over to your original account

[carmine hedge]

So I had GT server lvl and a receipt.

Is that enough to get it back?

[spring grotto]

Assuming GT is the in game name, yepp. That sounds like it should be good

[carmine hedge]

Ight i hope so.

[spring grotto]

Have you contacted support in anyway?

Gotcha. Well you could DM her to make sure she hasn't received any kickback for your request. You could also send a follow up email as there have been many people reporting a quick response that way

[open kestrel]

I bought it on the 31st as well and still haven’t gotten it as well

[supple gazelle]

Is this where you are supposed to contact support for purchases? FB told me to contact you all on Discord

[keen raft]

if you havent already contacted customer support in any way, you can follow the instructions in the newest pinned message or email them

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[open kestrel]

I pmed flyflu when it occurred, guess I’m just on that waiting list

[native rain]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[weary siren]

Hello, is it okay for me to ask for help here in getting my account?

[winter karma]

Hey fellas, didn't know where to put this but it's less so a bug and more a UI issue. When you decline a friend request, it's not in english.

[stoic prawn]

Well I’ve been completely locked out of the game. Every time I try to update it fails to update file [4]

[outer herald]

@winter karma known and that woud be in #bug-reports for issues like that

[hot spade]

I cant log in to AL via twitter (using Noxplayer), is there currently an issue with that feature?

[spring grotto]

What’s the issue exactly?

[carmine hedge]

hello, azur lane keeps crashing randomly but in a very short time (samsung s6). can anyone pls help me.

the only way to play it is to reset my phone. after a reset i can play as long as i want.

donno why its suddenly keeps crashing over and over again, when not playing for a while

here are the log files

--------- beginning of crash
from 06-16 13:01:28.301 F/libc (17417): Fatal signal 11 (SIGSEGV), code 1, fault addr 0x7 in tid 17438 (UnityMain)
06-16 13:01:29.537 W/AudioTrack(17417): releaseBuffer() track 0xf0ff2c00 disabled due to previous underrun, restarting
06-16 13:01:29.537 I/Choreographer(17417): Skipped 71 frames! The application may be doing too much work on its main thread.
06-16 13:01:29.537 I/Choreographer(17417): Skipped 71 frames! The application may be doing too much work on its main thread.
--------- beginning of main

@hot spade redownload twitter from google, this solved my problem yesterday.

[sinful yoke]

how much ram do you have

[carmine hedge]

3gb. 2.6 are currently listed in settings.

[karmic sand]

I`m tired, I sent a message 3 weeks ago, 2 weeks ago

no response

I`m uninstalling the game

[carmine hedge]

I can’t disconnect my Twitter from my account please help

[sinful yoke]

@carmine hedge whats the issue exactly?

[carmine hedge]

When I press the button that says “disconnect” for my twitter account it won’t disconnect my twitter account.

[sinful yoke]

does it just not do anything when you try? or does an error code appear?

[carmine hedge]

It makes me put my login for my twitter again and it gives me a error code when I leave the twitter screen.

Do you need the error code?

[sinful yoke]

well..... what is the error code?

yes

[carmine hedge]

Ok hold on

100213

[spring grotto]

Twitter is your only bind it seems. You get that error when attempting to unbind your last binding option. So if you do want to get it unbound, you could try attaching a FB bind option temporarily (be aware that Yostar binding can't be unbound though if you do it) or contact support to see about them manually getting it unbound for you

[carmine hedge]

Thank you

[sinful yoke]

thanks toaster I got busy

[spring grotto]

No worries

[tall gale]

@spring grotto so i did have it bound but unbound it and accidentally logged into my FB after i unbound it and thats how i lost my account....

[hot spade]

@spring grotto AL stops when I hit the twitter logon button; same happens with FB button but not with Yostar button

[outer herald]

Did you bind with the Yostar account?

[hot spade]

no but I guess I will go with that then

[outer herald]

Make sure to do that in game and not on the title screen @hot spade

[wooden pewter]

any tech on? had a previous issue still not resolved after almost 3 weeks

[wooden pewter]

Q_Q

[buoyant plaza]

I have been in contact with support because of an failed purchase error.
They proposed a solution, i sent them a mail with the requested data, but the issue remains unresolved and i haven't received any response in over a month either.
Multiple mails from my end didn't yield any results.

Is Yostar's support team on vacation or overwhelmed? I'm getting kinda impatient.

[carmine hedge]

my game is crashing im on ipad air and i should have enough space

[spring grotto]

@tall gale Gotcha. So if you didn't have it bound to anything else then contact support and they'll look into your account and help you start the recovery process

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

@hot spade Yeah, the crashing is a known issue that unfortunately seems to be device specific so it's hard to fix for the devs. But as you noted, Yostar won't cause it to crash. So one option you have is it log into your account on another device such as a spare phone or PC emulator and bind it Yostar on there and then use Yostar to log in.

@carmine hedge What gen of iPad Air do you have? Gen 1?

@buoyant plaza Support does have a backlog going on. But unfortunately we can only say that if you haven't received a response in about 8 business days (weekends not included) to send another email to support as a reply to your other one.

[buoyant plaza]

I did, several times. I just sent another mail about an hour ago.
Btw Yostar's mailserver seems to dislike attached files.
In my case receipt screenshots. Had to retry a couple of times until i didn't receive an automated response from the server.
Which makes me think that my mails possibly end up in some kind of spam filter.

[carmine hedge]

I fixed

[sly cypress]

hi everyone, I have a question: if I do the first login to the game with facebook, the account it doesn't bind automatically? thx (and sorry for my bad english, is not my language)

[spring grotto]

So if you used Facebook on the title screen? If so, it should auto bind I think. But you can check "settings"->"account" and see if it's bound

[sly cypress]

ImAToasterStrudel thanks for the answer. Yes I use FB on title screen... but when I try to login I must restart from the tutorial... I can't go to the settings... Can I recovery my account?

[spring grotto]

You need to choose the correct server. You need to choose the server that you played on previously. Example: if you played on Sandy, you need to choose Sandy instead of Washington

[sly cypress]

I know... when I registered my account I was on "Lexington" and when I try to login in Lexington the game start from tutorial...

[spring grotto]

Hm...well contact support for now and they'll look into your account for you. They verify if it's bound or not and help you out

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[arctic linden]

@spring grotto How is the backlog for the purchase issue going? It's 17 days for me already, so was wondering if you can give an update.

[sly cypress]

Ok I try to contact support. Thanks ImAToasterStrudel

[spring grotto]

@arctic linden Unfortunately I can't give an exact update as I don't know either. I can only say that they still are trying to solve all the issues as quick as possible. If it's been over 8 business days though, you could send a follow up request regarding your issue
@sly cypress

[arctic linden]

I DM'd one of the users according to the pinned post in the beginning. I believed they've noted down the issue. But should I just send in an email now? Or should I just continue waiting.

[spring grotto]

I'd say send in a follow up email as well due to the fact that there a good number of people who say that get a quicker response that way when they follow up

[arctic linden]

Alright. Sounds good. I was a little hesitant because it might make it harder for you guys due to duplicate requests.

[grand spade]

part of 2-4 is off screen ??!?

[outer herald]

Did you try dragging the map to move the off screen part on screen?

[craggy torrent]

I got disconnected and now when I try to log back in, I get the error: 'Unable to retrieve latest version info'

[grand spade]

The map won't let me scroll past row 4 for whatever reason.

[steady oyster]

What is wrong with TRP

3 rainbow sticks full enchanced DD

This after i retrofit hyuuga

[spring grotto]

@craggy torrent Try a different connection type (e.g Wi-Fi/Mobile Data), restarting your phone, and possibly also a VPN to see if those help
@steady oyster You need to fulfill a ship type requirement from the vanguard and main fleet for that specific overall fleet to count towards your stats. So Fleet 2 isn't being counted for the requirement stats b/c you missed a main fleet ship type.

[steady oyster]

i need 750 trp from 1 ship? for 70lvl mission and this work not thst before i retrofit hyuuga today?

i did this mission with this fleet 100+ times

[spring grotto]

No. Your Fleet 2 is not counting towards the stat requirements at all b/c you're not filling that BB slot in the Main Fleet

[steady oyster]

Oh i see, thx

[earnest copper]

Uhmm. Im new here. I just want help with my game. Anyone experienced black screen when you open the game and it doesnt continue?

[quaint jungle]

So, I still haven't heard back about my scherzo box purchase and I sent the email on the 30th of May. Are people still waiting or should I try contacting them again?

[spring grotto]

@earnest copper Perhaps try a different connection type, restarting your device, and possibly also a VPN to see if it's some form of connection issue to the game servers
@quaint jungle If it's been since the 30th, go ahead and send a reply email to your first one regarding your issue

[jaunty storm]

Hi. On 23rd of last month i bought a gempack. On the following day i bought the trade license. Both weren’t put in my account. On the 5th of this month i got the gems after i put up a second inquiry but the trade license wasn’t activated. The same day i answered to the email from support but i haven’t heard anything since then. Now it has been four weeks since i bought the trade license and i still haven’t got what i paid for. To be honest I’m really upset that something little like that takes so much time. Now i wanted to ask what the next step ist hat i have to take to finally get the trade license.

[spring grotto]

I can only say to another reply email regarding your issue as a functional bump for it

[craggy torrent]

@spring grotto The game works on mobile data, but not on my wi-fi. I haven't tried a VPN. I would hate to have to use a VPN all of a sudden. I've been playing this game for months without issue.

[spring grotto]

Well unfortunately it's hard to tell if it's coming from client side or server side. But hopefully it might just be a temporary hiccup

[floral canyon]

I have a problem with game. It's constantly restarting when I log in. Can anybody help me ? I have twitter bound

[sinful yoke]

does it crash when you press start?

[floral canyon]

Yes

Sometimes it can restart even if I do nothing

[sinful yoke]

what phone do you have?

[floral canyon]

xiaomi Redmi Note 5

with 3 Gb RAM

[nimble wraith]

i have same phone. en app does restart when u log out for whatever reason but jp app doesnt. also i dont have problems running the game at all

[sinful yoke]

3 gb should be fine can you try reinstalling and see if it helps at all

[floral canyon]

I have tried reinstall app. It worked on tutorial, but when I logged in with twitter It began again
P.S. Sorry for my bad english, I'm slav

[sinful yoke]

how peculiar

are any of you 2 able to login to an emulator or a different phone and see if you can get in?

[floral canyon]

I can try emulator, I guess, but later

btw, now I logged in. But its randomly

[nimble wraith]

i can play just fine it's just when i logout on en server from options that the app just restarts and have to relogin. outside of that all i can say is to check background process because if u run too many it tends to restarts randomly if u switch app

[floral canyon]

Thanks, I'll try to check it

But I closed all background apps before I start AL

[nimble wraith]

when does the app restart? when u try and log in with twitter or when u enter the game?

[floral canyon]

Randomly

But not when I'm already in game

[nimble wraith]

u mean before the in game ui appears? or when doing sorties

[floral canyon]

When I see my secretary

[nimble wraith]

does it give any network error?

[floral canyon]

No

[nimble wraith]

do u log out from the option menu?

[floral canyon]

1. I launch the game.
2. "Press to start" screen.
3. White screen.
4. App restart.

When I have ended tutorial after reinstall app, I logged out and logged in with twitter

[nimble wraith]

could be that the login data is corrupted in some way?

[floral canyon]

Don't think so. I have no problems with Twitter account

Maybe it is connected with bugs in new MIUI update . Because the game is restarting even if I didn't tap on screen.

Is my english understandable ?

[nimble wraith]

yes

[floral canyon]

so, now I relaunched the app and it is restarting again

Without my touching

In cycle

[nimble wraith]

have u tried restarting ur phone?

[floral canyon]

Yes

[nimble wraith]

can u try and relog in with twitter?

[sinful yoke]

its possible it is corrupted but ive never seen a case of such

[floral canyon]

@nimble wraith Restart my phone and try to tap on the "Twitter" ?

[nimble wraith]

try that yes

[floral canyon]

ok, minute

Same

[nimble wraith]

does it let u login with twitter at all?

[floral canyon]

There are 3 random situations :

1. App restarting without my actions
2. App let me to tap on screen (start or twitter), and then restarting (if I tap start) or launch twitter sign in (if I tap twitter obviously) and then restarting.
3. If I quickly tap on start, i can see half-UI and then restart.

[nimble wraith]

can u log in on another device like kawaakari said earlier?

[floral canyon]

I need time to install emulator and AL on it. I can try it tomorrow, I guess

Or maybe now. I'll let you know. Thanks for helping me

[sinful yoke]

let me know too

[fleet knoll]

Does Akashi's like skills buff subs?

[spring grotto]

Pretty sure not, but #gameplay-help is better suited for gameplay type questions

[fleet knoll]

Somebody said to try here

[floral canyon]

okay, there's no problem with emulator. I will try to find problems with my phone. Thanks for attention!

[leaden dome]

Hey i've got a problem here xS i've updated to the latest version of bluestacks yesterday, could play AzurLane the same evening but when i wanted to start it today the screen only flickers black and white so i can't rly get into the game Q_Q (every other game works so i don't think the problem comes from bluestacks)

[sinful yoke]

are you able to reinstall?

[leaden dome]

i could but that would be one if the last things i would like to try XS (well if there is no other option i can do that)

[sinful yoke]

are you not bound?

[leaden dome]

i am on multiple ways but reinstalling always takes it time XS but well i will try

[open kestrel]

What’s the support email address?
I’m having some difficulty finding it

[spring grotto]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[open kestrel]

Thanks 😃

[wooden pewter]

@sinful yoke I DM'd you about my previous issue if you could try and help me out still

[wild lance]

What should i do?

[umbral mural]

Are you even able to get Takao in special? I’m so confused

[sinful yoke]

@wild lance is your account bound?

[sour spoke]

Hello, i recently got a new phone, but i forgot to Link my account via twitter or facebook, is there a way to recover it ?

[sinful yoke]

you did not bind in any shape way or form?

[wild lance]

@sinful yoke ofc

[sinful yoke]

good to hear

you'll have to reinstall

(while using wifi)

@umbral mural yes? she is

[umbral mural]

Why can you get her in special when she’s on display in heavy? @sinful yoke

[sinful yoke]

because shes just displayed there

[umbral mural]

Well

I wished there was a way you could not get her

I’ve gotten her 4 times in a row, in all categories

I will srsly make a new account soon

I need other girls than Takao all the fucking time

I love Takao, I cosplay her, but why can’t I get anyone else?

@sinful yoke

[sinful yoke]

rng is all

you're just unluckily lucky

[umbral mural]

I will steal my boyfriends account with Bismarck

[sour spoke]

@sinful yoke hi, sorry for the @, i have a question, i just got a new phone, old phone got completely wiped, i didnt link my old phone's account to twitter nor facebook, is there a way to recover it? the name still exists, the account too, is it registered to like my phone number or something like that? is there a way to recover it ?

[umbral mural]

@sour spoke you can read what was previously written here, they just helped someone with the same thing

[sour spoke]

ooo where?

[sinful yoke]

just contact support

really

[umbral mural]

It’s the most asked question here, you’ll probably find an answer gahhh

[sour spoke]

on the phone?

[sinful yoke]

through email

[sour spoke]

im trying to find on

oooh

okay

thanks a lot

website - contact us?

[sinful yoke]

just send your uid (if you have it at all) your username, and your server

/techsuppot

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

that works too

just make sure to send it to [e-mail]

[sour spoke]

lol i dont think grabbing the uid from iphone xs max is possible

[sinful yoke]

?

well its possible if you have a screenshot/written down or have the account

its not required anyways but its helpful

[sour spoke]

hmmmm okay

i mean i know all the ships i had on it >< its not much but still like 1month worth of playing

what if i dont know what my UID is ?

[sinful yoke]

its not required anyways but its helpful

[sour spoke]

oh

im dumb xd

ops

[sinful yoke]

its okay

[drifting geyser]

ahhhnnn can someone help me pls i lost my account why my phone deleted my save and now i can not login in my account more

[proud geyser]

Idk if this should go on tech support but whenever I finish a battle and I get a ship drop, no matter if it's a ship I already own I ALWAYS get the ship drop notification popup

Is there a way to disable this?

[sinful yoke]

@drifting geyser did you bind

[drifting geyser]

no

i forget

[sinful yoke]

@proud geyser do you have the new ship drop turned off in settings?

@drifting geyser so you did not bind to yostar(email)/twitter/facebook

[leaden dome]

okay i reinstalled was asked for a single permission and then i got the black and wite flickering screen again Q_Q

[drifting geyser]

can you give me email pls i don't know :v

or facebook

[sinful yoke]

@leaden dome are you able to disable the permission?

[proud geyser]

If it's the "New Ship Buzz" then I already have that disable

[drifting geyser]

i find twtter

[leaden dome]

what ? the game asked me for permissions so i should gave them these or shouldn't i Oo?

usually i can't play if i don't

[sinful yoke]

@leaden dome it only needs the photo/mic permission if you turn on the camera

@drifting geyser so you did bind to twitter?

[leaden dome]

but no i have no idea where i could disable the permissions

[drifting geyser]

yes but is other account

i create 2 why my first account name not is good then i create other but i lost this

[leaden dome]

so what should i do now? reinstall again? the last one already took me around 2 hours

[sinful yoke]

@leaden dome I can only suggest that unfortunately, and make sure its with wifi
are you able to get log mode open and send a screenshot?

@drifting geyser contact support with your name, and server
tell them you lost your account and didnt bind

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[drifting geyser]

oh oki

[leaden dome]

i dunno what you mean with log mode

[drifting geyser]

its first time i make this >.<

[leaden dome]

and yeah i did it with wifi i think

[sinful yoke]

https://youtu.be/p1Yl9InTWzk

[leaden dome]

well i don't get very far in the game so i don't think iwould be able to activate a log mode

its basicly like this: the moment i start the game on bluestacks (emulator) i get this flickering screen, when i reinstalll it the same happened after i gave permission to something asked by the game. so after the next reinstallation i'll try not to give permission and see what happenes then.
(would be nice if that game had a pc version xd would make things much easier)

[drifting geyser]

ahnnn i don't know if is for me receive something in twitter or no :v

i don't know what is for me make

[drifting geyser]

i put informations of my accounts in twitter

[leaden dome]

mmm great got to download it again cause i downloaded it, and at 100% it did nothing so i got to download the whole thing again xd and this always takes forever ~_~

[drifting geyser]

more of 1 hour and nothing of support of twitter ;v

[leaden dome]

@sinful yoke okay said no to the permission request and shows me this:

so it simply doesn't allow me to say no as i thought before

[sinful yoke]

I have never seen anything like that

can you try recording it as you press Allow permission?

[leaden dome]

dunno how big the file size will be then but i can yes

[drifting geyser]

@sinful yoke ahnnn more of 1 hour and nothing yet

in twitter

[leaden dome]

@sinful yoke can i send you the video file in private? its not even 1mb big

[sinful yoke]

you may

@drifting geyser what are you waiting for?

[drifting geyser]

for my account

@sinful yoke i send informations of my account in twitter but i waiting yet more of 1 hour :v

[leaden dome]

@sinful yoke okay i did send you the video and well... any ideas how i can fix this?

[sinful yoke]

can you send an email to customer support with the video? include all the information this post asks for

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

the last 3 things make sure to note its on bluestacks

also considering your game took awhile to reinstall, I'd hate to ask you to try reinstalling bluestacks but that might work

[drifting geyser]

@sinful yoke its possible you give me gmail pls i dont know

i want send for gmail

[leaden dome]

just updated to this version yesterday (funny thing, at that point i think the game still worked... ... but i'm not completly sure about that)

[sinful yoke]

@drifting geyser what are you trying to do exactly?

[drifting geyser]

i lost my account why my phone deleted my achives and my all game and i forget bind my account

then i trying have my account back

why i really not want stop play azur lane

[sinful yoke]

you'll have to contact customer support since you didnt bind

/techsupport

oh no

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead. 
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.```

their email is listed

[drifting geyser]

oh oki thanks

[leaden dome]

okay i did sen them a mail, so looks like i have to wait or hope that the bluestacks stuff finds some way to fix this. (mostly cause i'm still not sure if its bluestacks or azurlanes problem)

but just to try i reinstall bluestacks now

[twilit sentinel]

Soon I sail again.....

[carmine hedge]

When u send Azur lane and email for account recovery do they usually send a email back to confirm it?

That they got it

[spring grotto]

Nah. They don't have an auto-confirmation set up for their email

[carmine hedge]

So I don’t know if they have my info.

That they need

[spring grotto]

As long as you sent your account information to [e-mail], they'll have it in their inbox

[carmine hedge]

Oh I sent it is it automated or a person?

[sinful yoke]

group of people who run the email

[carmine hedge]

Ight bet

[drifting geyser]

i send my mail 1 hour ago and nothing yet

[leaden dome]

@sinful yoke btw, the reinstall of bluestacks didn't help (sadly, cause it was pretty hard to completly deinstall it ....)

[spring grotto]

@drifting geyser The response time is anywhere between 1-8 business days. Plus support just came into the office. Give them some time to get to your issue

[drifting geyser]

oh oki thanks

[drifting geyser]

ahnn someone can tell me what is YAS and AL

[sinful yoke]

yas = yostar account system

al = azur lane

[drifting geyser]

oh thanks very much

[sinful yoke]

no problem

[drifting geyser]

sorry for need help again but how i make login with YAS

[sinful yoke]

go to options, account, and do yostar

[drifting geyser]

thanks

[cobalt snow]

Pins has a tutorial for that, in case you need more info

[drifting geyser]

i receive my mail here i go try

but i need reinstal my game why my other account not let me choise YAS

why this other account bind in my facebook

[sinful yoke]

how.. outdated was your client?

yas was rolled in around februrary

[drifting geyser]

not is much time for my game instal again

my internete is of 50

50 mega

[twilit sentinel]

Is there anyway to retrieve a UID to an unbound account?

[spring grotto]

Unfortunately there is not

[sinful yoke]

not unless you saved it elsewhere

[wooden pewter]

I sent a DM on May 30th about the Lucky Star bag not working, its now the 17th....

Should i just email again, but directly this time or what, because I've seen people with the same issue already get a response/help

[sinful yoke]

you can try emailing them [e-mail] with everything listed and the date you had the problem

[cursive heart]

You should email them in their working time

[wooden pewter]

i had on the 30th DM'd the information to you actually, as this was said to be adequate

was this not the case or should i just start over again

[sinful yoke]

start what over?

[wooden pewter]

the process i guess, or if i email them now i assume ill be in the back of the help queue

[sinful yoke]

no they tend to prioritize brand new emails

dont ask me why

[cursive heart]

You should state the day of purchase in the email

[wooden pewter]

then why have i not gotten in answer already =\

[sinful yoke]

just tell me if you get the items

because it wasnt a brand new email at the time

plus dms arent sent in the same way as emails are

I (or someone else) gets the information, compiles it, and sends it over

this way its solved latest to most recent

(like it should be)

[wooden pewter]

Well i sent an email with all the relevant info

heres hoping i guess, day 18 wahoo

[dawn bluff]

I bought a dollars worth of gems yesterday and never got them

[sinful yoke]

try emailing customer support with your
UID
username
server
operating system (apple/android)
and a transaction/order ID (located in your emails usually)

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

their email

[dawn bluff]

Ty

[cunning tide]

I’ve waited 12 business days

[cobalt snow]

They've been having some issues with delays, so if it's been more than the estimated 8, I'd send a followup email noting that it's been more than that.

[tranquil tulip]

My game can't start it stuck here

It was stuck on black screen, after i wait for a while this appeared but freezed too long

[wicked osprey]

I've had a problem with not getting gems when I payed and transaction has gone through. It's been little over 2 weeks now and I would like to know when this will be resolved and if I need do something more now that it's been a while.

[wind heart]

Ummm

Is this update ok??

[queen scaffold]

Gplay show wrong size I guess

[wind heart]

Welp

Thanks for the imfo

[carmine hedge]

I purchased sack of gems but I didn't received any gems

Can someone help me?

@everyone

[outer herald]

Did you email CS about it?

Or at least checked the pins here about the purchase issues? @carmine hedge

[carmine hedge]

Yea

@cobalt snow

Washington
Sack of gems
Android

[outer herald]

You should DM them not post that here

[carmine hedge]

Oh ok

[wheat wigeon]

I just got an email back from CS about being charged twice for a purchase and they told me to contact Google Play, and that they can only make sure the gems go through to my account. I've contacted Google Play already and they've told me I can't get a refund from them, and I told CS this already in a previous email. Can anybody help?

[spring grotto]

Unfortunately there isn't much anyone here can do. Can only say to reply to CS and say Google won't approve it and kindly ask for just a purchase refund if at all possible if you truly don't want the gems and would rather have the refund.

[wheat wigeon]

Yeah I've replied insisting on a refund, was just unsure if there was anything else I could do

Thanks anyway

[echo dune]

Bug In Depot :(

[tidal talon]

Is there a way for other friends to see your UID? It's the only thing I don't know, but I still remember my user, server, and level. I might need the UID to recover my account that I may have just lost...

[spring grotto]

If you didn't have it written down or saved anywhere, there's no way to get it unfortunately. But name, server, and Commander LVL should suffice for support to locate your account

[tidal talon]

Alrighty. I've been playing AL on my phone and decided to put it on NoxPlayer and I kinda messed up with the account binding and now both my phone and computer are stuck with a new account

[spring grotto]

Ah. Did you try binding on the title screen or something similar?

[tidal talon]

I bound it on the title screen. I misunderstood it for a login and I accidentally bounded my gmail which is linked to both NoxPlayer and my phone.

[carmine hedge]

Hooray. My gem issue finally got sorted out with one day left till the Skins expire.

[velvet cloak]

You're a lucky man , I'm here still waiting

[carmine hedge]

Hopefully they get it fixed before tomorrow rolls over.

[carmine hedge]

Me Too dude i hope i get my gems early

@carmine hedge how did u get ur gems?

I just logged in and they were there. I didn't get any notification by email or in-game.

Oh wait. No my bad it looks like I did get a email but it was at 1:30 in the morning my time so I didn't realize

Oh ok thanks

[carmine hedge]

@carmine hedge i forgot to ask how long did you wait till u receive ur gems?

[uneven oxide]

(The users name is censored since that's not the point here) Is this normal for the ranks to show this message

By that, I mean the undefined language text

[spring grotto]

No, it's not. It's a known bug

[uneven oxide]

Ah ok

[carmine hedge]

@carmine hedge it took 13 business days from the time I first contact support.

[terse marten]

Hi! I had a problem and I had to uninstall the game, and the moment I wanted to re-enter my account, I get another one that I created a long time ago. Will there be the possibility that I can return to my account?

[cobalt snow]

Did you check your server?

[terse marten]

Oh, no. I will try

send me to the tutorial, is it normal?

Is the same problem as @tidal talon

[cobalt snow]

Mmm, might have been the wrong server or account that you bound to, could you try checking all the servers just in case?

[terse marten]

All the services send me to the tutorial when I try to enter... I have a SS of my profile in case you need it

[cobalt snow]

DM me that and I'll see what I can do

[rigid skiff]

Maya where you at ?

[cobalt snow]

it's a visual desync, try restarting the game or going to where the boss normally spawns.

[rigid skiff]

[carmine hedge]

the small 4 MB update if to fix a small issue inside the game scripts, I would suggest updating if you encountered lag or disconnecting issues

So I tried using the lecture hall, and I included Montpelier, who was Level 80. But when I tried to use it, it returned a message that someone was too high level. Upon replacing Montpelier, the lecture hall worked again. The help available in the game says that ships can use the lecture hall as long as they're under Level 100.

Idk if it was a patch or something

[cobalt snow]

was she fully limit broken?

[carmine hedge]

No.

4 stars.

[cobalt snow]

she might have been at her cap, that's why

[carmine hedge]

Oh

crap

alright thank you

forgot level caps existed but I started running out of purins so

[agile tinsel]

Hey everyone.
So my problem is this. I’m on iOS and every time I end a battle, my app crashes. Sometimes it loads the results and sometimes it doesn’t. Sometimes it makes it back to the map screen before it crashes, and sometimes it doesn’t. This only started happening last night so I don’t know what’s going on. Last night the game wouldn’t even load on wifi so I had to switch to mobile data to even get past the “retrieving latest version data” screen. I’ve uninstalled the app and reinstalled it but to no avail. Please help.

[spring grotto]

What kind of device are you using specifically? Like iPhone 6,8,X,etc

[agile tinsel]

Hmmm I believe it’s an iPad Air and it’s fully updated

Before last night everything worked just fine

[spring grotto]

Which gen of Air specifically?

[agile tinsel]

Gen 1

Sorry for the delay

[spring grotto]

No worries. So if it's a Gen 1, the issue might be due to low RAM count (although it's odd that it's just now occuring). Any device that has around 1GB of RAM or so(including the Gen 1 Air) is known to have crashing issues. Since you've already tried reinstalling, I can't think of what much else to try to narrow it down. A simple thing if you haven't already is trying to restart your device

[agile tinsel]

I tried that before I reinstalled but I’ll try it, thanks!

I’ve been playing for months with little crashes here and there, but nothing consistent

until this of course

[cobalt snow]

If it persists, you can try using an alt device/emulator.

[agile tinsel]

Update: it seems to be working again

Thank you!

Just the past 24 hours the game has been acting weird for me

I was able to sortie once with no crash

[dry sequoia]

Hello there!!!
After a 1.3 Gb uodate i got stuck on loading screen
Anyone else is having the same iddue???

[spring grotto]

Which screen are you stuck at exactly? On the Enty loading screen w/ a full bar? Or somewhere else?

[sinful yoke]

@dry sequoia

[dry sequoia]

The enterprise screen
The barr fully loqds and a cube start spinning til the end of times

[spring grotto]

So it says "Loading game..." and just stays there, yeah?

[dry sequoia]

Yes

[spring grotto]

Gotcha. Do you happen to have your account bound? 9/10 times when you get stuck there, it's some form of a bad install and requires a reinstall

[dry sequoia]

Yep to twatter and a yostar account

So i unisntall ALL the game and reinstall to see what happen?

[spring grotto]

Yepp. It should actually load the game correctly once you do

[dry sequoia]

Okok let me try it

[molten harbor]

Hello! Why can't I up my pvp rank?

[spring grotto]

There's a post in #461437354872143883 that'll explain for you

[molten harbor]

thx

[dry sequoia]

Hhmmm i kinda lost everything, do i log in beofre enter the server to restore my Atago??

[spring grotto]

Yepp. Log into your bind option on the initial title screen and THEN choose the server your previously played on

here's some screenshots of the steps as well just for visual reference

[dry sequoia]

THANK YOU VERY MUCH

i enter panic when i log in twitter and still get the tutorial

they send me to other server, once i change it to washington (the one i play) Atago appeared greeting me

[spring grotto]

[drifting geyser]

i really give my thanks for equip of support here for help me yeasterday i have my account back now thanks very much :3

[crisp scaffold]

I have a problem regarding data

I have to factory reset my phone

But I have stuff backed up on iCloud

Is game data saved, or will I need to bind my account?

[sinful yoke]

you need to bind

but with icloud im not so sure

[crisp scaffold]

Damn it

Thing is I would bind

Except I’m traveling so I can’t get the latest update

[sinful yoke]

I see

[sturdy bronze]

What is happening here

shots are spawning as if the battle is still going but nothing is moving, so there are literally hundreds of shots piling up

[spring grotto]

It's a known bug w/ Akagi-chan in PVP. She can softlock the game when she activates her skill w/ no vanguard alive

[pallid crypt]

I sent an email to support 12 business days ago and I am yet to receive an answer ...

[sinful yoke]

send a follow up email by replying to your original email

[pallid crypt]

Ok

[buoyant plaza]

I am waiting for 34 days for an reply by now. Multiple replies to my own mails didn't yield any results.

Could an official give the support team a heads-up please?

Btw i have been in contact with support, but they stopped replying me after a couple of mails.

Weirdly enough, after they proposed a solution.

[zenith sable]

sooooo I'm having trouble setting up an android emulator

[crystal tiger]

Has anyone noticed that when you accept people on the guild the button reads "Accpet" instead?

[valid lotus]

hey, it's probably been like, two weeks since I sent my email about my account, what can we do now?

[sinful yoke]

@crystal tiger known bug

@valid lotus if its been over 8 business days send a reply for a follow up to your original email

[valid lotus]

alright thanks

after that, it's wait 8 business days again?

[sinful yoke]

usually you should have to

[valid lotus]

alright. thank you. I hope that this is solved quickly. I have no desire to start over again.

[tidal talon]

I'd hate having to start over, I spent a lot of time and put lots of money into the game

[sinful yoke]

ah

thats why we have a recovery system now just in case

[verbal minnow]

It's been 9 days since I talked to you about my missing Lucky Box Kawaakari and I still don't have it yet. Do I need to just send an email now or will you have to help me again, to prevent confusion.

[sinful yoke]

you can try sending one but make sure to include the info you sent me AND the date you direct messaged me @verbal minnow

[verbal minnow]

okay

[winter ermine]

Also might help if you wait a bit for them to get to office

[sinful yoke]

just let me know if they do get to you so I can remove you from the initial queue

[verbal minnow]

Sure thing.

[wicked osprey]

It's been about 2 weeks since I talked sent DM to Kawaakari about gems not being sent and still being charged. Should I send Email to offical email to get that done?

[spring grotto]

Check the above messages

[wicked osprey]

Alright, I'll do that now

[stuck crypt]

@tawny flicker kurwo

[odd musk]

How do I add a password to my yostar account, I just linked it to a new email and it didn't have me give it a password

[sinful yoke]

you do not get a password

as long as you have access to the email and can type in generated codes it sends to login, you’ll be fine!

[odd musk]

Oh ok, ty

[twilit sentinel]

I just want to say thank you to everyone here for the help and I'll see out in ocean.

[slate sleet]

May I ask how many working days from 31 May to today?

[bronze wren]

Is there anyway to change a Facebook linked account?

[sinful yoke]

yes! go to options, account, and press disconnect under facebook

@slate sleet 10 business days

[granite folio]

any info about our charged transactions? extended sale for skin is about to end btw

[sinful yoke]

you can try emailing them [e-mail] with everything listed and the date you had the problem
they keep prioritizing brand new emails when theyre in office (unfortunately) so give it a try

[bronze wren]

Well, I wanted to change my Facebook account that was bound to my game. Is there a way to do that?

[sinful yoke]

you're in luck rn as theyre in office

@bronze wren exactly as I said previously, you must disconnect it and then login with the different fb account

[bronze wren]

Thank you, I appreciate your time!

[slate sleet]

then should I send a new email or just reply my old one?

[spring grotto]

Send a reply to your old one to keep the email thread going

[slate sleet]

I see, thank you for your support 😄

[granite folio]

well played waited for more than 8 working days to process our inquiries, told to be patient and wait for a reply and stop spamming because it will flood their inbox, then after almost 3 weeks of waiting for a simple reply getting told to message them again because they will prioritize new emails. well played

[gritty otter]

Getting some weird bug atm, the app restarts after about 15-20 seconds after logging in constantly

it just jumps be back to the loading screen

[karmic steppe]

is this update mandatory?

[cobalt snow]

IIRC, it's supposed to help with purchase issues.

[karmic steppe]

ahh

well nothing I can do about it

[glass cape]

I was not given a daily login reward. I take it everyday.

[harsh basin]

Where to delete the voice files? I need to free up some space in my phone...

[sinful yoke]

you’d have to reinstall to do so

[harsh basin]

Owh

Ok

[carmine hedge]

Does cleaning cache work tho?

[uneven oxide]

Everytime I tap a stage, this occurs, would this happen due to wifi or another cause

[spring grotto]

It's usually a problem w/ ships being duplicated across multiple fleets. Try clearing all your formations and seeing if that clears it up

[worn spade]

damn am gonna miss the skins

[vast shell]

Hi

I think i have a problem with the gems ,the gems haven't arrived after the purchase ,is there a way or something happened?

[spring grotto]

Gems should arrive immediately after being purchased s you could either try emailing support or following the directions in the first pinned message in this channel regarding your failed purchase.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

contact info if you decide to email

[vast shell]

Oh my god

Ok thank you

[winter ermine]

Looks like I won't be getting glorious. 60 runs will cost too many ships

[sinful yoke]

oh no!

[winter osprey]

I came from #gameplay-help and was wondering if I could contact one of the official staff to petition to delete my YoStar account and AL data

[sinful yoke]

I do not believe they can delete data unless you get perm. banned

but try contacting them anyways

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

make sure to include your account information

[winter osprey]

Like IGN and servers played on?

[sinful yoke]

yes

[ivory snow]

Excuse my friend just started playing Al

And my friend having this screen for some minutes

Anything wrong with it?

His phone is Huawei P20 Lite

[sinful yoke]

have them try to switch to wifi/data or use a vpn
this is a loading issue usually due to connection

[ivory snow]

I see, I try tell him see if it works thanks

[warm ocean]

Gotta say, thanks support team, sent an email to yostar earlier today and I finally was able to get my gems and Bismarck skin just in time, hopefully this won't happen again

[sinful yoke]

make sure to update your client if you're on android

[warm ocean]

Already did, thanks

[carmine hedge]

Help

h

h