Thx
#tech-support
vivid flax
tardy sonnet
Was there scheduled maintenence today?
sinful yoke
yes
tardy sonnet
rip
tardy sonnet
Wait, so is the bismarck live 2d skin gone now?
winter ermine
Extended
leaden iron
Extended till 6/19
winter ermine
Box wasn't worth it, as I'm still at an if, not when 
sinful yoke
it will be a when 
winter ermine
Is it possible for them to restore over 30 ships with gears?
plush bough
What happened?
sinful yoke
they’d have to roll an account back for something that extensive, but they usually refuse to restore ships or gear
ornate crown
what yall talkin about
sinful yoke
thats a good question
winter ermine
Well, rip Bismark if they do so
tardy sonnet
So how long will maint be?
winter ermine
4 hours
leaden iron
4 Hours
tardy sonnet
Oh jesus
leaden iron
That's if they don't extend it
sinful yoke
I take reading isn’t your forte? 
leaden iron
Misreading is mine
sinful yoke
at least you try derpybarnowl
winter ermine
But yea, usually is what makes it an if for me
sinful yoke
@ornate crown do you have a technical issue
ornate crown
not really
winter ermine
But a reroll may be the best way to clear all my issues.
Bad part is that it would do it back to when UI changed
leaden iron
Tash did something to lose 30 ships and their gear, so he/she's wondering if they can get a rollback
sinful yoke
I dont think they roll accounts back of such drastic time gap
winter ermine
I did nothing to lose them
sinful yoke
you can always ask! but I cant guarantee anything
winter ermine
At least nothing with that intent
ornate crown
ohh lol feels bad bro
leaden iron
I didn't say that it was on purpose, just that something occured
Unless I have a poor understanding of English
ornate crown
nah i got u bro
sinful yoke
full flax
That moment your on you last battle for lil Sandy, and the server maintenance kicks you.
sinful yoke
so many non tech comments here 
makes me giggle
ornate crown
btw did they even monitors everything that happened in our acc ??
winter ermine
Anyways, where would I ask about it
wise current
i was gonna press battle on the boss batrle 
ornate crown
lol
vivid flax
@sinful yoke sorry 
sinful yoke
@winter ermine you’d have to email them
keen raft
sinful yoke
@ornate crown I cant give an accurate answer, but I do know during closed tests they monitor everything
and log mode monitors everything as well but it doesnt save it and wipes after a relog
wise current
sinful yoke
stop there
ornate crown
stahp dont ruin the tech support
wise current
oh yea i remember why i came here
wise current
is it my shit bcs my shit phone or just there is really some lags when starting the battles ?
leaden iron
^
sinful yoke
when starting battles some users report lag
wise current
its only happens after the new UI update
sinful yoke
no idea what causes it but its been reported as a bug for inspection
junior holly
@ornate crown @wise current delete inappropriate discussion pls ty
wise current
junior holly
good ppl 
ornate crown
clean XD
winter ermine
Email has been sent since the UI update. Soon will be time to send another bump. They have fixed one of the issues I put in the email, but it was the least serious one
round lodge
It took 8 working days, and the support didn’t do anything about my account recovery issue. Are you going to work there or what? The letter was written on May 31st. 
leaden iron
Skins and Dorm Set are extended till 6/19
lost pelican
Should I email Cs again bout me gems?
dreamy elm
@round lodge today is the 9th work day for me and nothing , yesterday i tried what you are doing but no one will try to help you and just say write another email... so go write another email.. wish i had better news for you
plush bough
Eh, good news, new update optimized the payment process
verbal minnow
I'm not buyin anything else until I get my lucky box or am reimbursed for the failed purchase haha.
dusky fossil
uhh ... sorry to ask , it is normal to have 1.3 GB update ?? ...
dusk flower
@odd tusk Told you mate, emailing them helps. I'm glad that your problem has solve.
fleet knoll
@dusky fossil Depends, if you didn't update the game until the last patch (this is 100+ mb).
dusky fossil
@fleet knoll weird , i always update the game either in play store and in game .. my Samsung A8 have 1.3 GB update and my Samsung A70 have around 270 MB update ... both run in Pie ...
fleet knoll
Maybe some basic game stuff broke up? Idk really
dusky fossil
rose heron
ornate crown
wasnt it normal ?
tardy forge
summer spear
i just bought gems again
thankfully it worked
still waiting on my box tho cuz idk which skin ill get
dreamy elm
so can i send an followup emailfor everyday that they do not attend to my matter as it is working day 9
rough oyster
Hi, we play AL in iphone 6 and in all battle the game crash and close. I've got the same problem with 2 iphones 6 and a ipod air 2. Before Nagato event the game works fine but after this update we have de problems we mention. And yes we unistall and install again AL app but no changes.
young knoll
Small visual bug on U-556
marble musk
what the hell is going on?
flat karma
just a bug on u556
spring grotto
flat karma
humble delta
My Azur Lane lost its voice
spring grotto
@tender vortex If it's been over 8 business days(weekends not included), send a follow up request to support
@humble delta How so?
humble delta
There's no voice when I play game
Since login, in-game, etc
spring grotto
And it's only character voices or all sounds? And if it's characters, is it all or just a specific one?
humble delta
All sound
spring grotto
Okay, well first make sure you have your media volume and possibly also your ringer turned on your phone. Also, have you tried restarting the game and your device?
humble delta
Lemme try restarting device
buoyant shale
The hell happened to U-556???
spring grotto
She broke. #game-news
summer spear
@spring grotto how would i go about sending a request to support?
spring grotto
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
contact info for inquires
sweet mauve
Has Z46's story been removed? I hadn't finished her quest line and now I see that the cutscenes for it aren't in the memories section either.
spring grotto
It’s not here for you?
raw hatch
https://media.discordapp.net/attachments/422198779723251733/588692684043190283/455027699_454571.jpg?width=656&height=399 My friend sent me this lol
sweet mauve
ah I see what's happened. It's there and I must have tapped past it when the last scene triggered. Sorry
dim plinth
spring grotto
#game-news for U-556
dusk flower
U-556 is now the Missingno. of Azur Lane
rugged halo
report system is not translated
spring grotto
@dusk flower #game-news
@rugged halo Known issue
@summer spear Woohoo! 
ancient tide
hope i will get mine soon...
naive grove
Hello team!
I had billing issues 2 weeks ago, sent an email and used the help chat inside the game, and received zero response. :(
Who should I talk to to sort this out?
teal hornet
Thankies
Just resend
I had my original mail through dms with kawa
10 days later no response
Got the advice to email
1 day later, GEMS
spring grotto
@plush bough Try using a different network connection and/or possibly a VPN
@naive grove If it's been over 8 business days(weekends not included) since your email, send another inquiry as a reply to your original email
plush bough
Huh, aight.
naive grove
Will do! Hopefully it will be sorted out
ancient tide
so i need to mail yostar? or DM kawa is enough?
teal hornet
For people who waited more than 8 days, do reply with another email, I got my response very quickly when I mailed them
I dmed kawa but I think those back up quickly
Had to send an email later
So I'd say send mail
outer herald
And to clarify it's 8 business days max
teal hornet
spring grotto
Yepp, that's it
humble delta
@spring grotto fixed. Thanks\
digital sleet
So how big the file to be updated? Its already 1 gb
spring grotto
Well if it's from the Play Store, that's the UI update and it's around 2.7GB of so iirc for Play Store
carmine hedge
So, i got a question
Is the medal for getting SSR from maps intended to be not retroactive? After the medal update dropped, i got some of the medals retroactively...
But despite owning ALL of the drop SSR ships - i didnt get even a single level in that medal
plush bough
The drop one isn't retroactive, unfortunately @carmine hedge
carmine hedge
wtf why
well, guess you cant get fox mines out of you
they always find a way to come back
dusk flower
@teal hornet Glad it worked out
round lodge
lol.
Logic rests. I sent a letter to restore the account on May 31 and the result 0. I sent a repeat yesterday and the answer is today.
round lodge
I do not understand you.
I bought a new phone and the game support immediately responded. That seems to me strange.
spring grotto
If it's been over 8 business days, go ahead and send a follow up email regarding your issue
olive gale
I have sent a follow up email since my last email 15 business days ago. Should I send another follow up email?
spring grotto
Only send another email after it's been 8 business days (so weekends not included)
elder yacht
anyone one have problem updating the game, i keep getting stuck at 178/1003
carmine hedge
Can't download the voice data after reinstalling the game (the only way I can download patches now because of a lack of space).
Tried data repair and that didn't do anything.
lost steeple
can we email if we originally dmed you guys?
i dmed within the first hour of the patch, and still havent gotten anything yet many others have already..
spring grotto
@carmine hedge @elder yacht Try using a different network conection and/or a VPN and possibly also restarting your device
@lost steeple Yepp, you can
carmine hedge
I'm on my home wifi network and everything else downloaded fine.
Sorry, let me be more precise.
It shows that I have all the voice data downloaded except that I don't and I shouldn't. I uninstalled everything. Visual data downloaded fine, but I'm unable to download voice data. And yes, i've restarted the phone.
lost steeple
Any reason for the seemingly random response time? I would've thought they worked through tickets chronologically
spring grotto
@carmine hedge Hm...what Version does it say that yours is on?
@lost steeple Unfortunately I have no idea 
spring grotto
Hm...and are any characters missing their voices?
carmine hedge
Yep. King's my secretary and she's mute now.
I tested a few others and they didn't have any voices.
spring grotto
Got it. First I'd say fully restarting your device as well just to be sure if you haven't already. If that doesn't work though, can you perhaps report it to Belfast as a bug?
!bugreport
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
spring grotto
Oh wait, you did say you restarted your phone
carmine hedge
Yes.
dreamy elm
@spring grotto how many work does after an email has been sent does it take before it has to be looked at immediately or after one of you contact them?
work days*
spring grotto
Unfortunately I can't say for sure. They seem to be having an odd reply workflow going on or something I can only say that if it's been around 8 or so business days to send a reply inquiry regarding your issue
dense linden
Hello, if I sent a dm 8 business days ago about gems, but haven't had anything happen what should I do? Do I start up an email or just keep waiting?
spring grotto
Yepp, send in a follow up email regarding your issue for now
spring grotto
That error is usually a connection error so try some possible workarounds in the second pinned message in this channel
sudden barn
Could it also be a server issue? just had it happen to me as well
boreal willow
Same. Connection error on emulator and phone with wifi. Mobile data works fine
sudden barn
^ same
wide siren
What do i do on a black screen
hidden sentinel
i guess we can just wait
proud pelican
i guess, worked 30min ago
sudden barn
same for me, i was farming there myself, but these things happen
outer herald
Which ship?
lavish lantern
Every one
After i updated my game the "voice dl is latest" already but they have no voice
outer herald
Did you restart your game?
lavish lantern
I did redownload, clear date, restart phone still no Voice
Please watch video for. More info
spring grotto
It's a known bug #known-bugs
lavish lantern
Oh i see
proud pelican
w12 release day "Initialization failed: 100230" error 
lavish lantern
I just join this server for this issue, thanks for reply
clear otter
toaster is that okay to resend you?
spring grotto
@clear otter Hey there. So if it's been over the time limit, just send a follow up email regarding your issue
@honest ferry Known issue #game-news
trail cave
im getting error 100230 when im trying to start the game, it wont load in
spring grotto
@trail cave Try some of the possible workarounds in the second pinned message in this channel
@carmine hedge Play Store is like that sometimes. It either downloads same files again or doesn't show the correct file size. But just be patient and it'll get downloaded
carmine hedge
Thank you 
wet ridge
Sigh, redownloading once again for error 100230 to fuck off.
hidden sentinel
just wait till is fixed
wet ridge
Eh, I am already on the redownload.
lean perch
When is the fix ?
spring grotto
There's not ETA as of right now. And staff will be leaving the office here soon if they haven't already. You could also try some possible workarounds in the second pinned message in this channel in the meantime to see if those help
spring grotto
They're humans and require time off work as well. Plus, the EN team can't really fix it as the devs will need to
wet ridge
I wish someone would recognize me at work as a human too, but no one gives a fuck really. I am security for public events.
wet ridge
Welp, redownloaded, won't work still.
shrewd plover
same here
spring grotto
And just as well, what region are you all located from? Such as USA,SEA,EU?
wet ridge
EU.
hidden sentinel
EU
wet ridge
Avrora for me.
soft dawn
can someone help? cant login via bluestacks nor iphone
shrewd plover
also EU, server doesn't matter as I can't even get to the login or server selection part
wet ridge
Same.
sudden barn
Same for me
hidden sentinel
basically
wet ridge
Infinite load.
spring grotto
So all EU so far. Got it.
sinful yoke
what isp
sudden barn
Got my internet from tmobile
hidden sentinel
it doesnt matter i cant log with wifi nor data
sinful yoke
now theres not enough people
rancid tartan
Okay, using tunnelbear to use a US vpn works to clear the issue.
soft dawn
vodafone
rancid tartan
Btw, sicne I also have the issue: Freenet/1&1... I think.
sudden barn
Switching to mobile provider seemed to clear issues on my phone
soft dawn
not for me ive tried that as well
sinful yoke
can you continue playing with wifi even after logging in on data @sudden barn
sudden barn
let me see
hidden sentinel
it must be a server issue cause i was playing, then i was kicked and couldnt log in again
wet ridge
Mobile data doesn't do anything for me, infinite load still.
sinful yoke
people who cant, check pins
wet ridge
Done what it says.
sudden barn
seems like i can continue playing on my phone after switching back to wifi
sinful yoke
even resetting your routers does not work?
hidden sentinel
nope
soft dawn
today in the morning everything was fine til the update came x.x
hidden sentinel
^
sinful yoke
crazy
soft dawn
why would resetting router help if i cant even log in with my mobile data lol
wet ridge
Interestingly, if it says Retrieving Update Info I know exactly its gonna end in infinite load.
hidden sentinel
taht
soft dawn
now there is something in the background
hidden sentinel
thats the error
wet ridge
Yup.
hidden sentinel
it loads, try to, then error, then try to load again and loop
wet ridge
This is the point where I drop my Help Me carving in Dark Souls.
sudden barn
and trying to reset router also didn't help on nox / pc
tribal geyser
well hello
after the recent update, all of my ship lose their voice, i already updated my audio to the latest version 27, any solution for this? thank's
hidden sentinel
tribal geyser
i see thanks
wet ridge
Sent an email, now we play the waiting game.
agile jackal
Hello, how do I contact support to recover my binded account?
limpid drift
in google play is a update by the my games everyone whis the connection error
wicked iron
was also stuck in infinite load, using vpn to diff country in eu fixed it...
limpid drift
for me it haas the problem fixet
sudden barn
game came back up for me
hidden sentinel
yah just download the new hot fix
limpid drift
the fix has ca.230 mb
agile jackal
Ahh I see. Thanks. I will try doing it
shrewd plover
after I logged in over VPN I can now log in after turning VPN off too
hidden sentinel
read up
shrewd plover
there was no download inbetween for me
sinful yoke
@agile jackal why do you need to contact them if its bound?
agile jackal
Because the game is beginning from the start after I downloaded the game today and logined
@sinful yoke
spring grotto
@honest ferry Try restarting your game. Especially if you just recently finished something in the academy.
honest ferry
@spring grotto apprently if I collected the oils and coins the alert disappear
if it is going like this in the future it would be annoying
cobalt snow
The alert for overflowing oils and coins has been a thing
cobalt snow
If it's close to the cap it'll do that as well, as long as it's a certain amount below the cap, it'll keep alerting you.
cobalt snow
And didn't the alert disappear?
spring grotto
But the alert shouldn't be there for overflowing 
That should only be on the side pullout bar
on the main menu
honest ferry
because 5 minutes ago there is alert too
and about 15 minutes ago I just emptied the resource too
cobalt snow
oh right. Then I'd check if there's any buildings you have yet to upgrade
cobalt snow
Currently, on the only minor desync with the alerts that we know of are with the academy, and that doesn't persist to main screen
including the lecture hall?
oh, and also check the medals
cobalt snow
The medallion in the center of the academy
honest ferry
@cobalt snow https://media.discordapp.net/attachments/488684387932700672/588751713763065857/unknown.png?width=1442&height=664
see for yourself there is no red alert to all the buildings
only oil and coins
cobalt snow
Medallion doesn't seem to get a red alert, IIRC
severe olive
Hey, I'm having issues down loading the newest update
cobalt snow
What kind of issue @severe olive
severe olive
It says that it fails to download
cobalt snow
@honest ferry the only thing I could think of is some files from previous updates messing up your alerts, since alert issues have been mostly resolved as of late. if you're bound I'd try reinstalling.
Screenshot of that? @severe olive
severe olive
@cobalt snow never mind. the issues resolved itself. I just restarted my phone
honest ferry
and now nothing to be collected
and now it disappear again
the fck it trying to do?
and come back again
😒
agile jackal
Is it normal that the game start from the beginning even after I have binded accounts in it? And if I want to get back my account, I have to download fix issues APK or through support?
cobalt snow
If you've gone into every single building, checked for every single possible thing that causes an alert, I'd try a reinstall, since these are mostly issues that have been resolved in the past before.
honest ferry
or probably the staff need to recheck their hotfix see if there is bug in there
cobalt snow
@agile jackal it shouldn't, did you bind in the correct place and try to login in the right place? there's a guide in pins for that in general
The problem is that there aren't any reports on that issue aside from yours @honest ferry
honest ferry
¯_(ツ)_/¯
cobalt snow
As an alternative to a full reinstall, you can try the file repair in settings @honest ferry
honest ferry
in phone settings?
cobalt snow
in game settings
honest ferry
which one?
cobalt snow
the repair button
honest ferry
oh it is in audio
wet ridge
Well ok, I made an interesting discovery. I tried a VPN to US, I could load into the game. As of now I can load into the game again no problem even though I uninstalled the VPN.
cobalt snow
Yeah, sometimes there's wonky things with connection issues, that's not the first time I've heard that. no idea why, though
tropic gate
Hi guys, I have an issue with Akashi, she doesnt give me any gifts no matter what I do
spring grotto
You mean the free gifts you get in the mail? Those have a limit. Once you get the last one, that's it
tropic gate
that's the problem, I get none beside the kimono hanging screen
I sent emails to Yostar support but they didnt even reply
spring grotto
Kimono hanging screen? That's just from oathing ships, not from Akashi. You get the Akashi gifts by tapping her in the shop or spending money
tropic gate
I did all that
tapping her everyday thrice, purchase gem items. refill gems, clear local cache, redownload
spring grotto
Probably just haven't gotten enough affection from her yet. Three days of patting is not enough for sure at the very least
tropic gate
I have been playing since Feb, patting until last week when I gave up in frustration. I must have spent like 400+ $ already
spent about 15k gems too
my friends spent like 1k and get all the stuffs
I mean 1k gems
spring grotto
Well, if you're sure you haven't gotten them then just wait for support's response
tropic gate
I sent 3 emails to them, the first 2 are reply from a previous email, 1 since Apr 26th, 2nd since May 30th. The 3rd is a new mail, since Jun 5th
none of them get a reply, it's like Yostar ignore the existence of their paying customer
spring grotto
No, they don't. They just have a backlog and are trying to reply to everyone that has a support inquiry. I'm sorry that you haven't gotten a reply yet, but that's unfortunately that's the only way to report your specific issue
tropic gate
previous emails when I report bugs got a reply in less than 10 minutes
this issue got ignored
this is so frustrating T__T
sinful yoke
They just have a backlog
spring grotto
Unfortunately there is no official way of confirmation. Just have faith that support will get to your issue. You said yourself that your previous inquires were responded to, so you know that support is helpful to costumers
tropic gate
Okay. Thank you, your response meant a lot
vagrant obsidian
Hello :> I need to get ahold of somebody concerning an in game purchase that was failed but nobody is responding in the in game chat. Is this the right place on here to be asking about it?
tame spoke
yes it is
spring grotto
@vagrant obsidian Please follow the first pinned message in this channel or alternatively email support
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
Contact info for their email
vast frost
Well been like 2 weeks without a single word of we are looking into it. I guess they can keep my 7 bucks im out
spring grotto
If you've been waiting for 8 business days or more, you can send a reply email to your first one as a functional bump about your issue not being solved yet
distant silo
Moonlit Overture in Memento is still bugged after the UI update. I know it's been reported but they still have yet to fix this. So wanted to make sure it's still known as a bug. Still showing 7/9 even though I fully completed the event and unlocked all memories.
spring grotto
If it's been reported, it's still known as a bug. They just haven't gotten to fix it yet
distant silo
Okay. Thank you
vast frost
@spring grotto i did everything
spring grotto
Well keep sending a reply when it goes over the time if you don't happen to get a response. You deserve to get the items you're owed.
vast frost
Hopefully i get a response bumped 3rd time now
wet kettle
Hello, since the update of the IU the artwork during the loading of battles is incorrectly scaled. Is this a known bug or do I need to configure my tablet or the game differently ?
spring grotto
Nah, it's a known bug. They didn't account for some certain ratios
wet kettle
Ok, thank you.
storm urchin
I've got this weird button since update, what is it for?
dreamy elm
@spring grotto so you know I have been moaning constantly for the past 2 days and continuously ask for assistance and you say just go send an email... well look at this and please just be honest here , why is his stuff done and im still waiting day 9+ already.. like All i want is help so i can get my account back so i can continue playing this game. I am not trying to look for trouble but this is really bad practice
spring grotto
@dreamy elm Well unfortunately I can't answer to their inner workings. I agree that's rather frustrating and I have no idea why that's the case (and it should really change) but I can also only say that the only way to inquire about getting an account back is through email.
dreamy elm
yeah like I get that part , but can you not report this to someone or something along those lines?
spring grotto
I'll do my best to bring it up for you
dreamy elm
thank you , I do appreciate it , would you recommend me sending another follow up email (this will be the second follow up email) or must i give it another day
spring grotto
Hm...personally I'd say give it just a bit more time just to see if the response comes in from your first follow up
sinful yoke
the ship itself or the skin
oh yeah the ship
you can definitely ask but I dont know their rules on such things
dreamy elm
well I mean , i would rather have the bismarck as compensation than gems and decor tokens so yeah.. I mean after all I could have maybe had time to get it if there wasn't a backlog and some shady stuff going on
warm ocean
So I messaged flyflu more than 8 days ago, not counting weekends, and I have yet to receive my gems
mental marlin
hello I am having trouble recovering my account after i had to reformat my emulator. Where do i go for account recovery?
warm ocean
Ok, I'll message him, thanks
sinful yoke
did you bind your account @mental marlin
mental marlin
i had it bound to my facebook and logged into again but my info didn't transfer
sinful yoke
you logged in at the title screen right?
mental marlin
yes
sinful yoke
what server is your account on?
mental marlin
Avora
dreamy elm
before or after the tutorial and name selection?
sinful yoke
make sure you're logging into avrora
reinstalling or anything of the sort will reset the servers so you have to manually select Avrora again
sinful yoke
great to hear
yes it is
you can have unique accounts on each server, but when one account is bound, all the servers will be saved exactly the way they are
mental marlin
ok thank you
crude berry
Hi ! I'm also having an issue when I purchased gems and the transaction on my bank went through but never received the gems 😦 seems like it is happening to a lot of people today
rich yarrow
Hi I reinstalled Azur Lane on a different phone, and the game says I have the voice files downloaded. I never told the game to download those files and the voices aren't playing.
snow snow
@rich yarrow That's actually a bug that got written up and submitted to the devs to look into. Unfortunately as of right now, there isn't a work around.
oak gulch
I have the same voice bug, i dont have the voice files and the game says that i have the files downloaded
cursive heart
Have you tried repair?
rich yarrow
It does nothing
split swallow
i have the same error with the game voices that it's downloaded but i can't hear anything
sinful yoke
its a bug
spark furnace
Why we dont have season pass? Where should i ask that question?
spring grotto
A season pass? B/c we don't have scheduled DLC
sinful yoke
I mean probably cause the game
yeah
we have a trade license if that makes up for anything
spring grotto
And if you mean like a monthly card for gems (kinda like what GFL has), we have that suggested in #game-feedback
spark furnace
Owh i c
wintry sphinx
Just want to confirm that my shenangins were resolved and my purchases safely on my account. Thanks for the help mods!
spring grotto
crude berry
@wintry sphinx how long did it take for that to get sorted out for you?
wintry sphinx
Request through DMs was on the 30th in the morning in NA. So 10 buisness days.
sinful yoke
its ok, 90% of people here dont realize it
woven musk
I have a weird problem, I had my account linked to Twitter during the time period that there were grave problems with the linking system, and now my twitter account randomly got banned (probably was inactive for a year and they deleted it), could you help me please?
woven musk
No, I had to use a new account as I just swapped phone to the new OnePlus 7
It's linked to facebook
wintry sphinx
Interestingly any gem problems I had was using my OnePlus to buy them. Didn't have any issues using Nox.
woven musk
No gem probs, I just want my account back
sinful yoke
can you login with facebook then?
woven musk
No, the Facebook wasn't working back then
sinful yoke
this isnt back then though
most of the issues back then have not occurred as of late
I suggest trying again, see what happens
whatever issue you had then, probably went away now
woven musk
My twitter was deleted and the Facebook isn't linked to the account
I have no way of getting it back
It was called Warcry
sinful yoke
I see
what is linked to facebook then if its not your account?
woven musk
My new account
sinful yoke
gotcha
woven musk
I just want prinz back
If not the account, then prinz
I had such bad luck during the event
sinful yoke
can you try this (albeit old) workaround? im not sure if it works anymore due to its age but might as well give it a go!
download/open the Twitter app
login to your suspended account
once "This account is suspended" has popped up, press home (do not force close) and go to azur lane
try to login with the suspended account again (in the title screen)
select your original server
you should be able to login with this
if it doesnt work, let me know
woven musk
K
It didn't work
It says it's not in the records yet it's on my gmail
Confirmed and all
This is weird as I said
sinful yoke
twitter says that? they must have wiped your account clean off
(your twitter I mean)
sinful yoke
contact al.cs@yo-star.com with your accounts:
username
server
uid if you remember
and the issue (being that your twitter, your only bind, was banned so you can no longer login)
woven musk
Ok
sinful yoke
and providing some proof if possible would be good like your first oath
woven musk
I'll try and see, I married prinz but no screenshot
sinful yoke
thats fine just let them know, any info you can grab
woven musk
Rip, searched all of my images and I have screenies of all game but this one (facepalm worthy)
regal cliff
is there any way to fix this besides waiting for a patch?
woven musk
I'm on my phone and it 10 pm, and I can't go to the website cos Google only know how to search and not access URLs
I have the next step in your binding failure FrenzyBread
I lost the account
sinful yoke
@dark lotus are you bound to anything already?
naive valley
i have sent a message about couple transaction issues if you have received them that would be good to hear
crude berry
^ same. I sent an e-mail and hope it gets resolved before honolulu's discount ends since I was trying to buy gems for her. That's my last message here and hope everyone's transaction issues get resolved soon
woven musk
Just emailed, thanks @sinful yoke
I mean, I only want Prinz tbh she was my one of my first SRs and she's really cool. And in the dorm she would just hang out at the beer fountain (rainbow type of decoration). And Graf was also cool.
lost pelican
Is the gem purchase okay now?
sinful yoke
what do you mean?
lost pelican
Like I still haven't got mine xD
Like there are no more transaction problems when purchasing gems now right?
lost pelican
It's not automatic like the rest?
sinful yoke
but most people never do, all I can say is that if you've got purchase issues before, be advised that it may happen again, or never
automatic?
sinful yoke
also, is your game fully updated? (as in /googleapp store)
sinful yoke
gotcha
lost pelican
Yah hopefully I'll get it tomorrow
I mean can you do it now Kawaakari? Or its too late for you or early idk
sinful yoke
I can only relay the information unfortunately
lethal mountain
Is there a way to unbind an account I don’t have access to?
Context: tried to login my account on a different phone and it accidentally binded and now when I refreshed it ended up on a new account
and when I logged in on my main phone, I tried to rebind my twitter account and it said it account was already binded
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
lethal mountain
I’ll try again tomorrow if I can get it to work, if it doesn’t,I’ll contact yostar staff. Thank you
brazen burrow
can i ask a question about the art contest?
sinful yoke
this isnt the place, but I could probably answer it
brazen burrow
is it good here?
oh
Can i post it on my IG page AFTER the contest? and can i put my sign on it before sending?
sinful yoke
you can post it whenever you want (they dont legally own the image) and you can sign it, but they'll be putting your name somewhere if you happen to win as a loading screen
brazen burrow
ok, perfect, thank you very much @sinful yoke ! you're kind!
winter ermine
With latest update, it seems they resolved the disappearing problem
Though more play is needed to see if it isn't just a lucky streak
Maybe in two weeks I can finally use roon again
winter ermine
And yea, it was just a lucky streak. Wanted to make sure before sending a bump reply
vocal mauve
I never received the scherzo lucky bag and I lost 30 USD from it. Anything I can do to either get my money back or preferably get the bag? I have all of info and stuff as well as a receipt of purchase
spring grotto
How long ago did you purchase it? Yesterday before maintenance or before then?
spring grotto
Okay, so your app store more than likely won't allow a refund, but you could try there first if you wanna refund it. If you'd like to get it, you can follow the first pinned message in this channel or alternatively email support
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
final lion
winter ermine
What if it is a generic message
spring grotto
What do you mean?
winter ermine
Reply was a generic response
spring grotto
From you or from support?
winter ermine
Support
spring grotto
Well it's true that they can't solve any issue that comes to them. Some issues need to be looked at by the devs. I mean, you could ask them to keep you updated regarding your issue or ask if they can give more details.
winter ermine
Alright, at least this time they saw it
slender stratus
So I bought the lucky Scherzo bag back on the 30th of May, ended up buying it twice by accident without even receiving anything. I sent a ticket to support on the same day. I haven't gotten anything resembling a response after that and it's been already beyond the period of 1 to 8 work days to respond. Should I resend a ticket or may I ask what I should do?
spring grotto
Go ahead and resend a follow up ticket to support regarding your issue since it's been over the waiting period
jolly ridge
I reinstalled the game, all ok but the audio files seems to be failing. There are some characters that don't say anything and at the start of the game it doesn't say nothing
I have the latest audio update
spring grotto
Yeah, there's a glitch w/ audio files after a reinstall right now. The game will SAY you have the most updated audio files, but you never did actually update them after the reinstall.
So you're not actually able to update them at all right now
spring grotto
Unfortunately it would appear waiting for a hotfix for it is the only way. We haven't been able to find any workarounds as of yet
hearty pier
So i lost my account months back due to an issue with facebook coming unbound somehow. So now the account exists but i have no way to access it and ive contacted support about this but got no help
Only revieved a generic response telling me to rebind the account, but now instead im just trying to see if i can get my gems transferred to my new account along with the rewards i got for the closed beta
spring grotto
They told you to rebind it? Are you sure they didn't say that they rebound it to FB for you?
Just asking to be sure b/c I can't imagine them telling you to rebind it if you didn't have access to it
hearty pier
Dear Commander,
I’ve checked to see if your AzurLane account name was bound to either Facebook or Twitter and it didn’t show any results. Have you previously bound your Azur Lane account with Facebook or Twitter? If not, then unfortunately we cannot recover your account if you haven’t previously bound your account to Facebook or Twitter.
To attempt to bind your Azur Lane account with Facebook or Twitter, please do so after you login to your game. You can bind your account in the “settings” menu on your main page interface after you’ve login.
Copied right from the email
sinful yoke
hearty pier
I responsed to that and never got anything back
spring grotto
Ah, w/ that kind of text it seems that it was before they rolled out a recovery process. Email them again and let them know you would like to recover it
sinful yoke
no toaster 
this is after
hearty pier
I used the same FB account to relog back into the game on the same server i orginally played on
spring grotto
If not, then unfortunately we cannot recover your account if you haven’t previously bound your account to Facebook or Twitter.
That seems pretty clear and cut to me
hearty pier
And thats how i found out the account was gone cause it made me go back through the tutorial
sinful yoke
it says if though
they worded it wrong, but to me it sounds like theyre saying it was never bound, so theyre asking them to bind it
to register the fb/twitter in their database
spring grotto
Just to ask, Mega. When did you try to recover it? Like, how many months ago?
hearty pier
I tried back in January
sinful yoke
yeah then before
spring grotto
Yeah, that was before a recovery process was implemented. They can get it recovered for you now
hearty pier
I had played last year in closed beta and then some after official launch
Then had to stop cause of phone storage and i decided to go back after getting a new phone and then boom account was gone and never got a response from CS after that email
spring grotto
Yeah, I'd say send them another email w/ your account information (such as in game name, server, UID if possible, and commander LVL if possible) and let them know you'd like to recover the account
They'll give you the steps to start the process
hearty pier
Yeah i dont have the UID or LVL lol
spring grotto
Darn. Well those are only requested, but not required so that's fine
hearty pier
So just send an email saying im trying to recover my old account named .... on server ..... that was orginally bound to my FB account but somehow came unbound?
spring grotto
Correct. Just let them know that information and they should be able to help you recover it now
hearty pier
Alright then ill shoot another email
quasi moat
is there anyway to adjust screen ratio on an ipad?
the game is mostly fine i dont mind the bars in combat
but the loading screens are definitely not adjusted for the ratio
spring grotto
Unfortunately there is not. But the loading screens but cropped is a known issue
quasi moat
pray that its fixed cuz the loading screens look so derpy as it is
and i really enjoy them on my phone
hearty pier
Welp email sent time to see how long it takes to get a response
strange turret
Anyone have experience with Bilibili registration for CN? I can’t seem to see a email option and they’re not sending a code to my phone (I switched the region correctly).
strange turret
Thank you for the help, I’ve figured it out!
shell blade
The game began to download 253 MB from the app store when I opened it for the first time today on android. Nothing in iOS though. Is this normal? I haven't seen any posts about it.
spring grotto
There was an update pushed out today but iOS hasn't published it yet it seems
shell blade
Im using Nox so I'm a little cautious about unexpected processes.
spring grotto
Oh, no worries. It's a rather small update but it's to hopefully solve some of the ongoing purchase issues. So hopefully iOS will get it as well before too long
sonic oracle
spring grotto
Hey, that's great to hear! And no problem at all
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
did they reply?
obtuse schooner
Can I reset data? I tried reinstall game but not working
sinful yoke
try reinstalling over and over
why do you want to reset?
you can always make a brand new account on a different server
inland rock
obtuse schooner
I want play with my friend's sv
sinful yoke
why wont google refund it?
inland rock
I asked google and their "policy" doesn't accept this refund
Here's what google said
sinful yoke
@obtuse schooner friends what?
inland rock
They sent me an email deadass 1 second after I sent the ticket
sinful yoke
@inland rock I suggest asking them for clarification on said policy cause the only reason I know they dont accept refunds is because they never contacted the devs, and you did
inland rock
Maybe It has to do with the fact I used paypal?
sinful yoke
cant you refund directly through paypal as well?
inland rock
I mean, I JUST asked paypal about 5 minutes ago so I may have to wait a bit
Gotta dispute it to refund
I gave them both of the files I just linked
so I hope they can do somrthing about it
Anyway, time to sleep
cunning tide
thick wraith
Me too ...
And here is the problem if i receive any thing i wound be that mad but here is the problem i didn't receive any thing!!!!!
plush bough
Email them again
dapper coral
I'm having issues unbinding my twitter from my account. If I go to my twitter and "revoke access" will that have the same effect?
cursive heart
^No
boreal heron
It 8 day since i send the problem to tech support and my problem still didn't resolve, what happen??
I need an answer
sinful yoke
when did you send it?
boreal heron
Check your message, I've send you already
ancient tide
got my lucky box, thanks everyone
but they sent me 2 Scherzo Lucky Box, will i get banned if i open those?
sinful yoke
7 business days
they usually take 8 business days to get to it @boreal heron
@ancient tide well you're only supposed to be able to get 1 box
did you get double charged or something?
ornate crown
still bakcklog ?
boreal heron
It 8 day already since i send you a message
ancient tide
no, only 1 charged but they give me 2 box
sinful yoke
its only been 7 business days though
they did not work on friday due to holiday
holidays 
ancient tide
what should i do?
sinful yoke
@ancient tide you should try emailing back and ask if 2 boxes were intentional
@boreal heron I'd say wait 2-3 hours and if they dont get to it, send an email
ancient tide
okay
sinful yoke
if I change it to 1-3 hours would you believe me then?
I do not know when they get out of office in my time
but theyve only been there 4 hours
boreal heron
ok, I believe in tech support will resolve my problem, dont make me disappointed
ancient tide
can i open 1 box now or just wait for their respond?
sinful yoke
you can open 1 for now since that one is def supposed to be there
ancient tide
okay thanks
okay, they sent me 2 box because i sent them 2 picture as proof of purchase
undone badge
anyone else didnt get their monthly reward for today? or just me?
ruby osprey
I did not as well
pliant shoal
Same here. The daily login did not register, even though the daily missions DID refresh.
Perhaps we should check in one hour as this was previously a problem during Daylight Saving Time changes (1 hour forward and back)
undone badge
lethal nest
I too also didn't get the daily login rewards
carmine hedge
Same Here
ripe gorge
I also not get my daily login reward yet
sinful yoke
glass cape
I was not given a daily login reward
plush bough
Good luck Kawa...
raven stratus
I just logged in after I reinstalled the game because I wasn't able to even open the game (I was stuck on the Enterprise loading screen for some reason, probably some corrupted data) and I received the daily login correctly 
I feel blessed...
sinful yoke
blessed like the other 90%!
silent roost
Got an answer to my e-mail not even an hour after 
sinful yoke
disregarding original request
teal wharf
got a screenshot of every enemy on the stage being dead?
also requires you to kill the boss once all enemies are dead btw
sinful yoke
and sirens
plush bough
Also leftover of ambushes
undone badge
got my monthly reward
1 hr late
daylight savings prolly like what the other guy said
hidden crescent
Someone please help me.I have downloaded all the data but the sound of the ship has not hear. I was uninstal and instal again but same
sinful yoke
its a bug
hidden crescent
dreamy elm
@sinful yoke fast track my email , or pin someone on it because yet another guy got a response not even an hour after sending an email... i have waited now 9 work days (because of that friday) and it is going now for 2 weeks now... what the hell is going on? I want my email addressed by the end of the day otherwise i want some sort of complaint thingy so i can start getting people in trouble
sinful yoke
they got it because they waited as well
and did a follow up
@hidden crescent wait for fix
dreamy elm
@sinful yoke dude... really?! I did a follow up , I have done the waiting part , I HAVE EVIDENCE OF THIS BS
teal wharf
did you reply to your first email or did you send a separate one
hidden crescent
@sinful yoke thanks for aswer
teal wharf
ok idk then
dreamy elm
top image was last night
sinful yoke
go again then
dreamy elm
bottom is this morning
plush bough
Maybe do another reply?
teal wharf
Your aggression doesn't help btw
i hope you're not being rude in emails
As a customer service agent myself, we chose to delay the rude ones
Just a heads up
sinful yoke
and they do prioritize purchase issues
so if you are being rude for account issues, then it’s probably being put off
dreamy elm
@teal wharf I am being rude now because the screenshots are of someone who had to recover his account.. my initial emails where not rude at all and my current follow up follow up is not rude either. I have lost my cool because everyone here (looking at you tech support) are telling me they cannot do anything , like really i understand that but report the bad practise and put a supervisor on them...
and I being rude because this is bull to wait this long and have others who have recovered their accounts before me even though they have only waited a day or so
teal wharf
This isn't a direct customer service channel tho, it's just for guidance into issues and us determining whether or not contacting the customer support is necessary.
Other people have the same issues but they're not blowing up in here
sinful yoke
I mean if you’re gonna pin stuff on me for being a simple volunteer I have the freedom to not help in any shape way or form 
dreamy elm
understandable
sinful yoke
you are very lucky that toasterstrudel and I are pushing for first come first serve basis with email especially due to you and your multiple cases of being skipped over when obviously... first to come
but we dont have an update on that push right now
we dont know why this is an issue either
dreamy elm
thank you , you know , that's all you could have said in the beginning before I lost my cool.. I do apologize though , I am sick and very annoyed, also just wrote an exam
sinful yoke
we’ll let you know on how the case goes
teal wharf
Hmm yeah that should work ... @carmine hedge
teal wharf
well now there's proof
report it in bugs channel if it doesn't work
sinful yoke
we hope for the best with it though, because it frustrates all of us seeing the order go out of wack
carmine hedge
Ch.8-2 Hardmode
sinful yoke
can you try restarting the app? @carmine hedge
it could be a desync if you havent tried already
carmine hedge
3rd time's the charm? wth
teal wharf
For reference, i did a full clear of 8-1 HM yesterday and it was fine for me.
carmine hedge
its done
teal wharf
dreamy elm
they just responded thank you @sinful yoke
sinful yoke
awesome
boreal heron
@sinful yoke does my problem resolve yet??
woeful dagger
Theres a new patch for the purchase issue, but no response for the already billed purchases?
Has there been any purchase issues that got resolved by yostar, In the past 2 weeks?
plush bough
A lot, actually. Have you tried emailing them?
woeful dagger
Sent my issue here as per the pinned post. Figured that was all it took. Gues I need to email them too.
leaden iron
Yea, I sent a reply to my initial email, and they responded within 15 minutes
Then again it was doing their Work Hours, which is rn
woeful dagger
Is there a guide here as to how and what to email Yostar? Or should i just copy from the pinned message?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
lost pelican
I just sent email hopefully I'll get response soon..
dreamy pawn
Ive change my username of twitter, AL doesn't take my new username in options, I've try to rebind my Twitter account but I get an Error 100213 when I try to disconnect my Twitter account
real scaffold
If I create a yostar account can I keep the progress I had when I wasn’t logged in on the account?
fleet knoll
Yes
clear otter
Thank you so much Toaster senpai ;w;
now my pack has arrived
ah its hornet
next time then 8'D
tender vortex
?techsupporten
astral rampartBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol | I like Bucky#3457 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
clear otter
you can resend it again ^^)
tender vortex
if I resend again and wait another 8days just to get my gems, party skins will be gone ady, so whats the point
clear otter
well i send it yesterday and it came today--
leaden iron
@tender vortex Don’t send a new email, respond to your initial one.
If their office is still open, they should respond quickly to your follow up email
plush bough
Lim skin is on 19th, you'll get it. Also yeah reply to your first email
night herald
when will the loading image cut off solve?
spring grotto
No idea. We have it reported but no idea of when it might get fixed if they're able to
calm tide
Why i take forever to download my 6 MB latest update? My 720p Youtube handle well and i never encounter this before UI Update
carmine hedge
I don't know if it's going to help someone but today after the Google Play update I had permaloading with the sound of the main menu, it was solved by restarting my phone [Sony Xperia A1]
Have a nice day.
carmine hedge
@calm tide you're welcome 
safe merlin
spring grotto
Well it depends on which update you're referring to. The one from the Play Store or the hotfix one
What exactly are you trying to do? Relink your FB or unbind your Twitter?
Well that error is some form of an email/social media account error (usually that it's already in use or it conflicts w/ another bind on the account). So there are a couple of things you could try. The first is to use a different FB as it shouldn't have any conflicts ideally. But to use your old one, I can only say to contact support and let them know of your issue and see if they can get it cleared or something similar on the backend.
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
contact info for them
trail jungle
Hi all, I attempted to purchase the scherzo box, and was charged 29.99 three times as it said transaction failed in the app. I reached out to them via mail and they asked me to seek a refund via Google play store. As far as I know you can't get a refund after 48hr. They have told me they will liquidate my purchase into gems but I don't think that is right.. I don't really wanna spend 90$ , and I don't think I am at fault for the app not having a fail safe. Any advice?
Also I still have not even received the package once..
spring grotto
Hm...I mean if you don't want the compensation, I can only say to reply to support and kindly let them know that gems are not what you'd like but rather just a refund if possible (and as well letting them know you haven't gotten one Bag yet if you'd still like one of them).
nimble wraith
what is the fastest way to delete login data? i'd rather not uninstall
snow snow
Are you a new player who is attempting to reroll? Or trying to play on a new device with your old account?
nimble wraith
i want my login data to be deleted since i'm giving my phone to someone else and he want to play too
spring grotto
Hm...I don't think there is anyway to besides an uninstall. There might be a file you could delete but not sure what it'd be under or if it wouldn't mess up anything else in the game if it does happen to get deleted. At least personally
nimble wraith
ok i'll just uninstall then
jovial rock
So I gave up. On may 28 I sent the first email, on June 3 I sent the second and on June 9 I sent the third email to recover my lost account. I pointed out everything except the UID but there is no any response. The game is interesting, fun and very well done, I would like to continue to play it but apparently "not fate". Thanks to those moderators who tried to help me.
dreamy elm
@jovial rock tag @spring grotto or @sinful yoke and let them push to see if they can get a response
sinful yoke
they arent in office right now, so it’d be hard to get said response right now
sand pelican
Hey, I sent an email about not receiving items I purchased but never got any response back. Any idea on how long it takes to get a reply?
dreamy elm
~8+ working days , but should be less
barren sentinel
Dunno if this is the right place, but does anyone know if EN works in China?
sinful yoke
you need to have a CN civilian ID
barren sentinel
Even for the EN client?
sinful yoke
no
you just need to be able to download the game
and hope your isp doesnt block it in SEA
barren sentinel
Okay, thanks
real scaffold
if i have logged into my yostar account, how do i access that game data from another device?
spring grotto
So if you have your account bound to Yostar in the settings menu in game, you just need to log into Yostar from the title screen as shown in the screenshot and then choose the server you previously played on
real scaffold
how do i log in without generating a code? im confused ;-;
spring grotto
You have to generate a code to login. You bind it w/ a code in the settings menu while you're logged into your account. Then you use another code on the title screen to retrieve your account
real scaffold
im so confused im sorry
sinful yoke
I remember someone once thought they could no longer log in because 30 minutes passed 
they had such a spark of joy when they found out they needed to make a new code
real scaffold
i'm logged in on one device, now what
sinful yoke
you do what the image displays
real scaffold
i wanna login on my other one
sinful yoke
at the title screen
spring grotto
So you did you bind to Yostar in the settings menu while you were logged in?
sinful yoke
with Bismarck
real scaffold
okay ill try that
so now i logged in on one with email i just go to title screen and generate a code and use the same email and then im on the same account?
spring grotto
Correct. Generate a code w/ the same email address you bound w/
loud girder
1 more week and it will be a month since my first email. Im really considering giving up this game.
Anything else i can do?
sinful yoke
when did you send an email
also you say "first email" as if you've sent multiple
did you
sinful yoke
when
loud girder
May 20th and another last thursday.
I was debating sending another today.
I asked here about it on the second since someone on reddit said yall might help, but it seems all i can do is send emails and wait.
sinful yoke
I mean I can suggest sending an email when theyre in office really
jovial rock
@spring grotto @sinful yoke When you're in the office
sinful yoke
we are not staff, but they enter office at 7PM PDT (server time) sun-thurs
im always asleep once they leave office, so I dont know when
jovial rock
Okey thk you
terse oasis
Didn’t receive my gems, who do I contact?
sinful yoke
check pins
terse oasis
Thanks!
runic forge
Hi I was just wondering if I'll be getting my gems, Its been 3 weeks since I sent my email and Ive been told to just keep waiting for another week. Will I still get my gems?
spring grotto
If it's been over 8 business days, send a reply email to your first one regarding your issue
runic forge
okay
carmine hedge
I recently broke my phone and am using a new one and I'm trying to log in to my account via twitter but it won't work
sinful yoke
how did it not work?
carmine hedge
It wouldn't let me log in. It would prompt me with twitter like it should, I would log in with it, then it would bring me to tutorial
sinful yoke
@carmine hedge make sure you're logging into the same server as before
carmine hedge
Yeah
sinful yoke
you are?
carmine hedge
Still doesn't work
sinful yoke
can you try other servers?
carmine hedge
I could but they aren't ones I have used
I want to use my account also because I've spent $40 on it
sinful yoke
I would suggest trying all just in case though
lime zodiac
Been 8 days since I sent a stream of emails to fix my account and I've spent way more than $40 so best of luck.
sinful yoke
but has it been 8 business days
lime zodiac
Not quite, but I'm not hopeful in there slightest
sinful yoke
in where?
sinful yoke
well I mean if you send a stream of emails you're ultimately delaying the whole process
and theyre subject to delay yours for not waiting
I hope you get your account soon, and you will eventually, but if you cannot understand theyre already very busy right now, it becomes much harder to get it fixed
lime zodiac
Wait and see. BTW that internal help chat system in the game is crap and broke.
sinful yoke
how so
twilit sentinel
Hey there, am trying to install Azur lane again on an old phone, (LG G6 Thinq) tha app has been on this phone before, but it refuses to download completely.
sinful yoke
where is it refusing?
twilit sentinel
am not sure.
sinful yoke
do you mean like the google play store its just stuck at a % or it starts then stops?
twilit sentinel
I have neough space and everythign else am trying to download it again
Yeah its the google play store.
sinful yoke
unfortunately we dont really have a known workaround for that, people say trying to download later works, restarting the download works, or even restarting their device
it seems to be a flip of the coin
sinful yoke
let me know if you manage to get it up
twilit sentinel
also is there a way to recover an account?
am upgrading to a new phone. that is sort of the reason for all of this.
sinful yoke
did you bind an account?
sinful yoke
well thats not what binding is
do you ever recall connecting it to facebook/twitter or an email?
twilit sentinel
no
sinful yoke
so 0 chance you bound right?
twilit sentinel
yeah
sinful yoke
you could always double check your social media and what not
do you have access to your old phone
twilit sentinel
yes. Its the one am trying to install it on.
because after every reinstall I get all my info back.
sinful yoke
well since you said it tends to keep your data anyways, let me know when you get into your account
twilit sentinel
all right thanks.
graceful willow
