/techsupport
#tech-support
spring grotto
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
keen crescent
i have problem with account
spring grotto
What's said problem?
spring grotto
Okay. Check the second pinned message in this channel for some possible workarounds and steps to take if those don't work
oblique pollen
Just to double check, Access Token verification failed:100140 probably means that the twitter account cannot have two accounts bound? Or is it actually a different issue altogether?
spring grotto
Well, it does sound like it. You can't have 2 accounts bound to the same Twitter
candid kayak
how is it with pushing the inquiry when we did via a DM to you Toaster when it's been over 8 days?
pale river
sinful yoke
I thought they never release drop rates
oblique pollen
Alright, email sent. Thanks for the help!
sage cove
I purchase a gem.but I can’t get a gem
mild abyss
inner pasture
yeah, all we have to do is wait and hope @mild abyss
snow snow
@sage cove Take a look at the top most pin in this channel
storm kayak
On May 15th I purchased the Research Supply pack, and never received the contents. I emailed customer support on the 28th and have not heard anything back. Is there any other avenue I can use? I can't help but start to think I will never get it.
spring grotto
Unfortunately there isn't. The only thing we can say is to send another email to support (make sure it's to al.cs@yo-star.com) as a reply to your original one
tender vortex
1day left for skins 
modern steeple
The facebook login option keeps crashing my client. Has anyone else been suffering from this issue. I haven't been able to log in and play simce Friday.
lucid hearth
Whelp, rip getting the skins and the lucky box in time :/
spring grotto
@modern steeple So for the crashing issue, there are two known workarounds. The first one is to try turning on and then off developer mode on your device. The second one is to log into your account on a separate device (such as a spare phone or PC emulator) and bind it to Yostar on that device. Then login w/ Yostar on your original device as it won't crash the game like FB and Twitter
modern steeple
I could care less about that right now I just want to play.
Thank you for the help Toaster
wind wyvern
how does switch char works ?
spring grotto
Huh?
spring grotto
Ah, well you can switch to other accounts by just switching servers. You character won't move over. Besides that the only option is to do a reinstall
wind wyvern
by i mean other account is dif email
spring grotto
Oh, you mean use a different email for Yostar? Unfortunately you can't right now. Once a Yostar account is created, it's stuck w/ that AL account and the email associated with it
wind wyvern
ahhh so basicly i need 2 device or something like that right ?
spring grotto
Hang on...I'm confused so let me try to straighten this out. So you have two accounts. They're both bound. And you just wanna go back and forth from them?
wind wyvern
yeah that what im trying to say
spring grotto
Ah, gotcha. Alright you can easily switch between them by either a.) when you start up the game, choose the 3rd party login options from the left side of the title screen or b.) When you are logged in, go to settings and click "Logout" and then choose the 3rd party login option
wind wyvern
ah alright so lemme ask one more to make sure my account still fine right even if i do that ? i did bind them both
spring grotto
If you have them both bound, it should be fine, yepp. But if you wanna just have more security, you can have it bound to multiple options or all 3 at once
wind wyvern
ok got it thanks
fast tree
Dawn of the final day
I need the gems from the lucky box for the last two skins I want
At this rate by tomorrow morning as a filthy fucking whale I'll have to spend more money on gems that I otherwise wouldn't and buy them from the shop.
Hopefully google will allow me to refund a fucking 2 week old purchase
Between this fiasco and the localization shit show I am actually quite upset overall
hopefully they can get their shit together for the next event
lucid hearth
I'm on the same boat. If I don't receive anything by tomorrow, I'll ask Apple for a refund. Really wanted Bismark skin, guess I'll have to wait for the rerun
amber hearth
i just want to buy gems normally
lucid hearth
Same. This is like the only game that has given me so many issues buying things for it
fast tree
drop 1500$ on FGO, no problemo
one 40$ lucky box, NAH
amber hearth
I'm literally buy $1 gem packs to test out of it works or not
lucid hearth
i bought a 5$ gem pack. No problem
Bought a 10$ gem pack got charged twice for it
Bought a lucky bag, didn't receive and got charged for it :I
amber hearth
I'm not even sure if reinstall and deleting cache did anything for me
lucid hearth
the 10$ gem pack issue I got it resolved in two days.
bought this lucky bag one...looks like I'm going to miss Biscuit's skin
amber hearth
Hopefully it come back
lucid hearth
in a rerun it will probably be will. I just don't like getting charged for something and not receiving it.
hidden sentinel
Just ask for longer time to get the bag and skins and event stuff in general (rings pack too)
Cause we all have that issue
And venting here won't fix anything
verbal minnow
if I have google refund me my lucky box purchase, will yostar erase my account data?
I didn't get the box.
cursive heart
send them an email
verbal minnow
I talked with one of the tech support people on here, Kawaakari, to get some help with the issue I'm just wanting to take stock of all my options.
spring grotto
@loud trellis o for the crashing issue, there are two known workarounds. The first one is to try turning on and then off developer mode on your device. The second one is to log into your account on a separate device (such as a spare phone or PC emulator) and bind it to Yostar on that device. Then login w/ Yostar on your original device as it won't crash the game like FB and Twitter
@verbal minnow So when you talked w/ Kawa, did you give her all your information regarding the purchase to be sent off to support?
verbal minnow
Yes Kawa sent it all off I'm pretty sure. Now Its just a waiting game.
sinful yoke
tehy did
spring grotto
Okay, so support will need to know you got it refunded then
verbal minnow
I didn't
sinful yoke
and thankfully yamato replied telling me the receipt they sent isnt a valid form 
got the valid one after that
verbal minnow
I'm just wondering is all
haha yeah.
But yeah I didn't get it refunded, and I don't think I will, I'd rather just wait for them to get me what I bought. I'm just wondering, if I had to refund it for whatever reason, would my account data be erased. Cause I know some game companys will delete your account if you get a refund through a third party
spring grotto
Ah, I misread your original message about getting it refunded. But yeah, it could some issues and/or confusion if you ask support to get you the items and then refunded it from your app store. Worst case, they could freeze your account. But I can't say completely for sure as I'm not sure of their process for that.
verbal minnow
I see, thank you, I was just curious. I'm not gonna get it refunded cause 30$ isn't a biiiig deal, and I'd rather not risk losing my account, I'll just wait for them to get around to giving me what I bought haha.
loud trellis
@spring grotto it finally stopped crashing for some reason. But thanks for the advice anyway, I will keep this in mind if it happens again
Actually the whole reason I uninstalled on my phone was I had another issue, I couldn't complete any transactions and keep getting error code 200230, anyone know what that is? I checked the document in the pinned info
spring grotto
Hm...that's usually from just canceling a purchase but it might be a connection notice. Perhaps try switching connections or possibly using a VPN of it doesn't fix itself
royal saffron
So I don't see the Easy Rookie tab on my screen. Is something wrong with my game?
loud trellis
I'm thinking it might be an issue with Google pay because it shows up and says "declined" but not saying why. I tried both PayPal and a credit card, same thing both times.
fierce jasper
Hey, uuuh, guys. Does Bismarck’s L2D skin have voice lines. If so, why can’t i hear them?
median needle
yes she does. did you update the audio?
lucid hearth
Download the Audio update
fast tree
Oh how lovely, that asking CS to give me something I paid for and didn't receive, and then me deciding to refund because of week+1/2 delay, may cause my account to be frozen because of "shenanigans" which may require me to send another e-mail asking them to unfreeze my account, which may take about "1 - fucking never" business days.
How is this not theft/holding my money hostage
sinful yoke
did they freeze it
fast tree
Because in this day and age anything longer than 5 business days should be unnacceptable
no\
hypothetical
sinful yoke
if not, I dont know what you’re complaining about
sinful yoke
its possible BECAUSE some people do this on purpose
languid eagle
How do I unbind an email from AL without having to go through the tutorial/make an AL account
Send another email if the delay is that long
lucid hearth
Some people asked for the items, and when they receive them, they ask for a refund which you shouldn't be doing
sinful yoke
not because “I didnt get my item so im refunding it”
but because “I got my item but didnt like the stuff I spent it on so im refunding”
@languid eagle you cannot unbind emails
languid eagle
That’s really stupid
fast tree
At this point i'm wondering if CS is competent enough to realize if I refund it now, and then they eventually get to my email asking for shit that I was missing, that it was due to their own delay rather than my own supposed malicious intent
winter ermine
What about you got the items, and you liked them, but game denied them
sinful yoke
you have to let them know regardless
“they suck so I wont let them know”
will not work, it’ll get frozen 
@winter ermine what do you mean?
@languid eagle we dont know id unbinding an email will become a feature, but for now its not possible
languid eagle
That’s, again, incredibly fucking stupid.
sinful yoke
im not sure what to tell you
languid eagle
And whoever came up with that type of system was apparently dropped on their head as a child.
spring grotto
Insults like that aren't welcome here
fast tree
Ok, lets see,
- I pay money for x item
- I don't receive it
- I PM strudel my info, it gets backlogged.
- It's been 12 days, still no item, I get fed up. I send my own email.
- I tell them I am refunding it. it gets backlogged
- I refund. Since i never got my item.
- They get to Strudels Email, and see my refund, and my account gets frozen
how is any of this okay
sinful yoke
“im angry so I can be rude” is not acceptable even though we understand how stressful this whole thing is
@fast tree if you send your own email after dming, it gets pushed back even further
languid eagle
Okay, then whoever came up with it has extremely poor quality for solutions and should not be put in a position that they can push a feature with a blatant problem
sinful yoke
you’re still viable to tell the said user that you sent an email/refunded
languid eagle
Because that is bad game design.
sinful yoke
expecting us to know is not a good step
lucid hearth
Take me for example. I asked Kawaakari to help me, and he's the one that will tell me if my case can be fixed , and If I'm going to refund I'll tell him and wait for response from CS so I can refund.
languid eagle
Particularly since I only tried to use it because Twitter binding isn’t working.
So yay, two systems for supposedly binding an account that don’t work.
sinful yoke
someone told me they wanted to email after dming me
I told them theyre already in the queue, if they send an email they will get reset
they told me they decided to refund per se the email
so I said alright and reset the queue (because dms dont handle refunds)
spring grotto
Expect Yostar binding does work. It just lacks the feature of being able to change the email for security reasons (at least presumably)
languid eagle
Which means that if at any point you make a mistake, too bad, get fucked
sinful yoke
yostar binding is the most secure form of binding as “dumb” as it may be to you, its helped many people even if they accidentally use the wrong email, they use another and hope for an email change some day
fast tree
In any case, I'll DM @spring grotto tomorrow to update my case to request refund, and i'll just refund it from google
languid eagle
Particularly since they could just make it overwrite what AL account it links to with another code
sinful yoke
also dms dont take refunds
a ticket must be open for communication between cs and the customer directly via email 
lucid hearth
I haven't had any problem with Yostar binding. I have both my JP and EN accounts linked to FB,Twitter and Yostar Email and I haven't had any problems
languid eagle
Great for you
Doesn’t mean the system doesn’t have issues
An easily FIXABLE issue
median needle
but it doesn't... you just can't unbind.
languid eagle
Or bind a different account to overwrite another account
fast tree
that is my issue, that is why I'm saying my money is held hostage. I literally may have to wait a month to get a refund because of this godawful backlog
otherwise i risk getting my account frozen cause I asked them to give me my shit
languid eagle
Which, again, they could just do with another code
spring grotto
Anyway, no reason to carry on the conversation of Yostar binding. What's been said is all that needs to be said. You can't change the email and hopefully that'll be changed in future. Regardless of how dumb it might seem
sinful yoke
asking them vs exploiting them are two different things
not to make you seem like an enemy but refunding and not telling them that but still requesting said item is exploiting
fast tree
the problem is that it takes 12 days for me to fucking tell them,
sinful yoke
reply to the same email thread and its problem solved
once they open the original email, it’ll open up your reply as well
fast tree
and if my email was strudel sending them my info asking for shit?
median needle
let strudel know and he'll add the reply instead. 
sinful yoke
strudel will have to relay the information that you’re refunding and you’ll have to send an email rather than a dm
fast tree
In any case, I'll DM @spring grotto tomorrow to update my case to request refund, and i'll just refund it from google
also dms dont take refunds
a ticket must be open for communication between cs and the customer directly via email
sinful yoke
that is good enough 
sinful yoke
you told me your plans and relayed something I said
which makes total sense
I do not see the issue
in the end theyre doing the right thing so 
at least they left with the right thing
median needle
lol. ashe thinks you made a contradiction when you didn't.
lucid hearth
hey kawaakari, if my issue doesn't get resolved by next week, it's okay if I send a email to CS asking for a refund?
sinful yoke
it is okay, just let me know (if you dmed me, I dont remember) that you will
(or try refunding through google/apple for faster responses)
lucid hearth
Yeah id dmed you, asking for an update on the issue earlier today
vivid flax
Just checked again, still no reply
sigh*
I don't wan't a refund.. I want the gems..
winter ermine
Basically the main issue is the time till I hear back. I'm gonna miss out on the whole event, including lil sandy, unless I make sacrifices to get something out of it.
And even then, I don't know how their resolution will impact my post UI progress
eager gull
so the refund triple charge from the ship of gems i purchased got me sent to google but google isnt gonna give me squat with out support from a dev
vivid flax
I think it's caused by the huge volume of people buying gems at the same time
I guess buying gems before a big even to stock up is wise
Cuz we had the same problem last week on the game we support
sinful yoke
its been noted down as a connection thing/desync
people who had issues before tend to have issues in the future
and most users have 0 issues
some users experience it once, bur never again
wicked osprey
I had a problem with not getting gems and reported it the first of this month. Is there any way to check if that's getting fixed? I'd like to get some of the skins before they are gone
vivid flax
@wicked osprey if it's bellow the queue, then don't expect a reply just yet
sinful yoke
the bug is always in the works of being fixed, but so far nothing
emailing/dming is a workaround for now, so if you did that, its being worked on while staff are in office
regarding the skins
its on the table to extend them
but I will have to check in once staff are in office again
wicked osprey
Same, but Can't be spending money like that. Well, I'll just have to wait for now. Thanks for the response
lucid hearth
from now on. I'll just buy itunes card and buy the gems like that. Since buying with Paypal caused me problems.
sinful yoke
if extending the skins isn’t an option, I still have ideas to share with giving people said skin
but im not sure of how it’d go
lucid hearth
hopefully it goes well
vivid flax
Just extend it pls
We'll be throwing money at it. so I don't see why they shouldn't do it
unless they're prepping for a july event
glad yoke
I get a pop-up saying I'm currently in another battle on another map.
It asks if I want to retreat.
Options are Cancel and Comfirm.
Cancel forces you to retreat.
This is the second time this has happened.
The first time I thought I must have accidentally clicked confirm.
I am not happy.
Fix it or don't, I don't care.
I don't care about the game enough anymore, I just figured I let you know.
The first time was before or during the AI event, if you needed to know.
eager gull
whats the likelyhood ill ever see a refund for those extra gem charges since google isnt giving me anything
sinful yoke
should be available until 6/12 11:59PM PDT
upper fern
The munition shop does not have the refresh timer, is it supposed to be like that?
icy perch
I've waited more than eight business days now and still don't have my pack...
tall spoke
Day 10 (7 of "business" days) the scherzo pack that I bought is still nowhere to be found... Sad part is there is still no announcement about the extension of the sales and that this whole failed purchase fiasco still continues to this very day... I've had enough hearing of the lines "they're doing the best to resolve this problem", clearly they're not doing THE BEST they could... Every hour that passes by, my patience and my hope fades away.. ALEN has become THE WORST game thanks to this.. Shitty community, Shitty event handling, and now, the final nail in the coffin and THE most important thing a company should never have, SHITTY SERVICE... At this point I'm not even sure what their priorities are...
tall spoke
robust fern
Bought the scherzo lucky box and it crashed once payment went through and I got nothing. Payment went through with google, ect. I don't really see where to request support through the app since the help messenger doesn't seem to support sharing the screenshots that the FAQ help wants. Do I dm someone here?
sinful yoke
check pins for said people
robust fern
Thanks!
tall spoke
pallid lily
I bought gems, first $ 10 and no problems. Then I bought the $ 5 and I didnt receive them. I received a message that said: "payment in progress, be patient while we send your items"
Does anyone know how long I have to wait? 6 hours have passed
spring grotto
If you have a failed purchase, please check the first pinned message in this channel
wanton vector
Heeeey guyssss.
sinful yoke
hello
pale river
8th day 
sinful yoke
check pins
bronze raft
i have a problem with trying to unbind my twitter account, whenever i press disconnect it brings me to the application asking me to authorize access to my twitter account and when i give it authorization, it goes back to azur lane saying "Account binding with FB/TW failed: 100213"
spring grotto
Is Twitter your only binding option on the account?
bronze raft
yop
spring grotto
Gotcha. That's the reason you're getting that error then. When trying to unbind your last bind option, you'll get that error. So to manually get it unbound, you'll need to contact support for that unfortunately
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
bronze raft
ah ok ok thanks man
spring grotto
wanton vector
muted cipher
Hi guys It has been more than 8 days and the gems I purchase still have not arrive please help
pale river
trim raptor
i just sent email for help about gems purchase yesterday and they already fix it today, try to mail again bro
muted cipher
ok thanks i'm doing it right now
pale river
8 "bussiness" days
lost pagoda
Guys alright if I am gonna use Nox and all that should I enable virtualization?
sinful yoke
thats cause the tend to prioritize emails sent while theyre in office, which is bad, but something good
lost pagoda
Does it affect my PC?
pale river
do they really know how to prioritize what to do first based on time? 
muted cipher
al.cs@yo-star.com this is the email correct?
spring grotto
Yes it is
muted cipher
ok I emailed the right one thanks
priority
sinful yoke
that word is against the rules so I’d advise not using it @tall spoke
sinful yoke
I dont think you understand what it means
regardless, still discriminatory and a slur 
tall spoke
I know full well what it means
tall spoke
wide vigil
Guys what’s Combat data ? It says I need to use all British BB’s but is it ok if I use HMs Hood
obtuse mulch
Im feeling depressed right now @sinful yoke
If my payment go through
and didnt receive any
spring grotto
@wide vigil Combat data is just doing sorties. And yes, Hood counts. But for questions like these, #gameplay-help would be better suited
wide vigil
How bout the one where I send them for supplies does that count too?
Or full in combat?
On***
pale river
only combat
wide vigil
Ok
sinful yoke
sorry about that @obtuse mulch they will come though, do not worry
wide vigil
Oh
tall spoke
they will come through... after half a month or so....
sinful yoke
try to keep game mechanic questions in #gameplay-help 
wide vigil
I lost everything on FGO so I’m playing Azure Lane to heal my wounds and Pout
sinful yoke
@tall spoke dont need unnecessary comments, especially ones meant to batter down on people with their missing items 
I get its upsetting and that you want your items, but discouraging other people only makes it worse
wide vigil
By the way I blew my Gems on Yorktown was it worth it ?
sinful yoke
her skin? thats all personal opinion
wide vigil
And now I’m broke and was gonna save a ring for her and went full derp mode
obtuse mulch
My skins, 2 Rings, Dorms
sinful yoke
you get a free ring when you hit 100 affection for the first time
wide vigil
I have 3 rings in three waifus already Z23 and Enterprise and HMS Hood
wide vigil
And I don’t like to spend a lot on gems because I’m a free user
sinful yoke
its been requested to increase the skin sale @obtuse mulch
spring grotto
@wide vigil I'm sorry but your discussion is going away from #tech-support purposes. So please direct them to better suited channels such as #al-general for general conversation and #gameplay-help for gameplay help questions
wide vigil
Thanks
obtuse mulch
@sinful yoke How about the Manjuu dorm?
wide vigil
I’ll see over there
obtuse mulch
@sinful yoke My plans all ruined just because of this stupid transaction failed
I cant accept it
sinful yoke
@obtuse mulch manjuu dorm hasnt started yet, so it wont extend before its even available
sinful yoke
the manjuu park?
spring grotto
There are two dorms going on right now. The Daycare one, which has been available for a while now, and the Bismarck one which has been extended
obtuse mulch
Playground Manjuu
sinful yoke
seems like forever ago
obtuse mulch
Well it also expires 2 days
spring grotto
I mean...it's been there for a good while now
sinful yoke
which is why it feels like forever and I expected it to be gone by now 
obtuse mulch
If it didnt come the fix tom
Im gonna buy again the 80 dollar one
Im gonna sacrifice my allowance
sinful yoke
you can also try refunding it through google/apple
and then buying it again with said money
just be sure to let me know
hybrid folio
8th day and no respond from yostar
obtuse mulch
Im gonna make another purchase
tall spoke
I suggest you dont
tall spoke
transaction fails is actually ok if they resolve it fast... this is really the first time I've had an annoying problem like this since the entirety of my online purchases
pale river
no one here likes it anw 
hybrid folio
skin sale will expire soon
obtuse mulch
Yes
hybrid folio
and I can't take my gems
hybrid folio
fail transaction 
tall spoke
that's the annoying part
obtuse mulch
I mean
tall spoke
no apologies, no warnings, no immediate fixes, no replies
hybrid folio
they didnt reply my email or say sth
obtuse mulch
The skins and dorm feature is one of the best in this game
hybrid folio
i sent it from 5/30
obtuse mulch
This should be priority
tall spoke
in any company failed transactions are main priority
this is really the first
2-3 days is suppose to be long enough for problems like this
lucid hearth
Umi I'm having the same issue as you. We just have to wait ;/ and hopefully we get our things before the skins go away
tall spoke
I bought the pack to buy at least 1 skin and the ring pack but yeah
sinful yoke
failed transactions are the priority
tall spoke
sinful yoke
can we not stomp on the team?
making little jokes here and there wont help the situation
lucid hearth
is azur lane down?
sinful yoke
it does nothing but become annoying to other users with problems
it should not be down
lucid hearth
I get an network error
sinful yoke
which error?
lucid hearth
100404
sinful yoke
are you getting it on the login screen?
lucid hearth
yes
sinful yoke
can you try using data and see if it helps?
tall spoke
lucid hearth
yeah I'm on already on it
sinful yoke
got it, let me know how it goes
slender viper
Just logged in to say I am getting network error as well. Tried all my devices on wifi, also emulator on my pc. I connected my pc directly to my ISP modem btw, so it's not my wifi
lucid hearth
yeah I can't connect unless I'm using data
sinful yoke
whats your isp?
lucid hearth
uhhh Liberty Cable. Puerto Rico
sinful yoke
can you try using a vpn to the states to see if you can login?
lucid hearth
let me try
slender viper
Nvm fixed my issue. Logged into my ISP modem and did a release/renew IP. I can loginn fine now
just wanted to know if something was wrong with AL servers before I did any troubleshooting on my side
lucid hearth
i think is my isp the problem. I can login to a US server using VPN
and now it works
fading perch
would people affected by the scherzo box bug still be properly compensated even after the sale ends?
because im starting to think i won't get a response till after the 12th
tender vortex
tall spoke
tender vortex
tall spoke
sinful yoke
you’ll get a lucky box regardless
tall spoke
hybrid folio
limpid drum
hmmm how busy is AL CS right now? I'd like to get an idea of when I will get a response with my issue.
quasi thorn
I need help getting a refund for this duplicate Scherzo Lucky Box
sinful yoke
theyre very very busy unfortunately
it can take 1-8 business days @limpid drum
@quasi thorn did you try refunding through google/apple?
limpid drum
guess Ill check back in 2 more days then. Thank you @sinful yoke
obtuse patio
They will just tell u to keep waiting its been my 2nd follow up wait list
teal hornet
1-8,? I passed that date, pretty sure 
obtuse patio
Welcome to azurlane please queue up and take your tickets after you purchased your gem , wait 1 to 8 days while we process your purchase
wise horizon
Hello. I had a problem buying a gem. Payment and withdrawal have passed, but nothing has been credited to the account. Can you help me? (I ask to forgive if there are logical errors in the text, since I use a translator)
median needle
can you guys just stop with the backhanded comments and insults already? we get it, you're mad the purchase failed. but that doesn't give you the right to endlessly complain about it even after you've already sent an email to CS or dmed someone on discord. kawa is right cause the endless whining, backhanded comments, and straight up insults are really making me not to want to interact with any of you if this is how you react to something out of anyone's control. it's toxic as fuck and it's not needed in the slightest.
tall spoke
hybrid folio
^^ u r the one that toxic
median needle
@wise horizon check the pins
sinful yoke
somethings are only battled with more negativity
now hopefully they'll stop at lfire's expense
tall spoke
sinful yoke
pale river
median needle
ik others are tired of hearing this endless complaining as well. (the same statement goes to those attacking the TL team in game-feedback. it was toxic as fuck and i ended up blocking a few people because of it.)
not to mention this endless complaining is gonna give others the impression that the CS team is lazy as fuck when in every other instance they've responded within a day or 2. but the 1 time they don't because of a backlog and a work flow change you all shit the bed. it's sad.
sinful yoke
I blame all this backlog on the 60 days of holiday china seems to have
nimble bough
Bless the tech support for helping
tall spoke
obtuse patio
Will we get our stuff if we shit our bed tho
pale river
I think they only care the solution of all these things that when will they get it 
sinful yoke
but shitting your bed makes no one want to come near said bed 
median needle
if it were up to me, no.
but as kawa said.
obtuse patio
Aite then i will give it a month before i start ranting i guess
sinful yoke
you're allowed to rant, but here isnt the place
median needle
i will gladly call the mods on you if you do.
sinful yoke
about a week ago I was told it could take up to 2 weeks before cs gets back to 24 hour replies
and 2 weeks is just about the time of all their holidays so far!
also, yostar is recruiting customer support for AL EN, must speak mandarin, english, and live in china; just putting this out there
pale river
event is nearly end and it lasts for 2 weeks, rip everyone
median needle
i speak english, jp, and live in america. will that work?
sinful yoke
talk to yostar jp for that one
silent roost
obtuse patio
pale river
players wont care that CS is also human and still get holidays anw
distant silo
I am getting a error when trying to start a class. It say's 40: Illegal Restriction.
How do I fix?
sinful yoke
well, definitely not and we unfortunately have to remind people of that
distant silo
Never gotten it before.
sinful yoke
@distant silo thats a dst bug (it came back ahhHH) you'll have to wait until reset
sinful yoke
server reset
pale river
daily reset
distant silo
And wait, this was a bug before?
sinful yoke
in roughly 1 hour
distant silo
Should I report?
sinful yoke
yes it was, no
obtuse patio
sinful yoke
known bug
distant silo
q_q
I wanted to use todays Cruiser class...
sinful yoke
reported to staff
"oh ok"
wise horizon
@median needle I'm sorry I did not understand what pins?
median needle
?pins
astral rampartBOT
Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.
distant silo
@sinful yoke Thanks for letting me know at least. I appreciate it
sinful yoke
acoustic shard
@sinful yoke is something wrong that after two weeks I have not received an answer yet
sinful yoke
when did you send an email and who was it sent to?
acoustic shard
28.05 @sinful yoke
sinful yoke
what email did you direct it to?
versed pendant
@sinful yoke emailed al.cs@yo-star.com about not receiving things I purchased on 31/05 and no reply
sinful yoke
unfortunately it takes 1-8 business days for a response staff are on it though and getting to it as fast as they can @versed pendant
@acoustic shard can you send a follow up email (by replying to the same email you sent) ?
pale river
anw can i ask if it alr passed 8 bussiness days and i sent my info to someone in here then what should i do after that?
sinful yoke
if you sent on the 28th it should be 8 business days already (they took a friday off)
and if you dmed your info to someone in here, then it was redirected to people who can handle it and then it becomes the waiting game unfortunately
pale river
so there is no way to "ping" like u can do with email?
acoustic shard
@sinful yoke i send this only to yostar
drowsy flume
Hello guys for some reason the game sends me back to my home screen when I try to log in, this never happened to my phone before
sinful yoke
are you on android?
drowsy flume
iPhone 6s
acoustic shard
@sinful yoke I sent it again
pale river
thanks for the answer, no choice then worst case is sending another email to them tmr
drowsy flume
I did know it’s all good know it seems
sinful yoke
woo
drowsy flume
The game ran perfectly for me for like months
olive pier
What is tech support email?
olive pier
Double charged for the gift box
sinful yoke
ah got it, you should try contacting google/apple first for a refund on the double charge
(unless you didnt get the box either, then send an email)
olive pier
Ah okey
teal hornet
I'm not complaining about you guys btw, you guys just do your (voluntary) job to the best you can and I am just unlucky for ordering in a bad period.
Ganbaru tech support team 
quasi thorn
@sinful yoke Yes, it was rejected by google
They say I have to work with the app developer
keen raft
tell google that you reject their rejection
quasi thorn
Yeah I did that but they opened a ticket and some dumb other me approved it
olive pier
Yeah apple rejected my refund request. Q.Q sent an email to yostar with images of receipts and everything.
quasi thorn
Yeah I sent an email to yostar a while ago. My next step is doing a charge back on my CC and filing a complaint with the FCC 😦
I'm pretty sure this violates our consumer protections in the US
I use to work for Niantec and they had to have a system in place to handle transactional errors
round osprey
I get Failed to begin class: 40: illegal exception when trying to start class
sinful yoke
wait until reset (9 mins from now)
round osprey
won't the type of ships change then? D:
quasi thorn
it's already changed
carmine hedge
I DM toast about my purchase issue and its been 8 business day, should i send email to tech support?
olive pier
Thanks for the help @sinful yoke hoping this gets resolved soon.
quasi thorn
Okay I went ahead and filed a informal complaint with the FCC. I hope Yostar can figure out how to support monetary transactions so their player base doesn't keep getting the bad end of the stick. This is really poor service
sinful yoke
they do refunds via email 
sinful yoke
they are underserviced
quasi thorn
Well we have rights and if they cannot meet those they need to make some business choices to keep in line with US law
¯_(ツ)_/¯
nimble tusk
I have a quick question if I haven't been contacted in 9 business days in regards to getting my account back which was bound to my Facebook, should I send another email to customer service or wait until I'm contacted because it looks like I'll miss the Bismark event
vagrant zenith
I'm waiting for the same reason since 26 may
I think you should send an other email in the same thread but honestly I don't think it'd change anything
obtuse patio
Wait and hope
olive pier
Odd... I just sent my email a few hours ago and already am in talks with CS.
Sorry you guys have having such a hard time.
pale river
everything about these rampage can be solved if CS knows who to contact first and who later rather than keeping one waiting for too long and immidiately replying other
everyone who get contacted by CS fast pls dont say out loud or people has waited too long will be angry and riot
mighty nest
Help me pls
I'm trying to log in my account with twitter
But when I press the twitter button in the login screen it immediately send me to my home screen
lost pelican
@mighty nest @ one of the peeps here
steel aspen
Sounds like a bug more than anything...
Have you tried it repeatedly?
sinful yoke
did you bind with yostar
lost pelican
@sinful yoke my gems :C?
sinful yoke
they take 1-8 business days to get to your inquiry is all I can say unfortunately
are you on android @mighty nest
mighty nest
Yep
sinful yoke
do you know how to turn developer mode on?
lost pelican
mighty nest
Yes I know how to do it
sinful yoke
can you turn it on, turn it off, and then try to login again?
midnight grove
Just from reading these, i have bought some gems to get the Bismarck skin and i havent got them and if they take 8 days, theres no chance on getting it anymore
lost pelican
^
sinful yoke
its on the table for a skin extension
lost pelican
hey Kawaakari what bout me gems
sinful yoke
what about them?
lost pelican
I emailed twice from 9th till now
I brought them like june 5th
I tried to refund but google and cs got a bit confusing
google told me to email the cs
yet cs told me to email google...
I got annoyed and just want to take the 20 euro gems
mighty nest
@sinful yoke I tried turning the developer mode off and activating it again,but the game still send me to my home screen
No force closed message tho
sinful yoke
do you have another phone or an emulator at all?
mighty nest
Nope
sinful yoke
no pc?
lost pelican
lost pelican
so uh what do I do? @sinful yoke wait another week or?
pale river
u emailed in 9th or 5th of Jun?
lost pelican
I emailed like
5th and 10th my bad on 9th
I know they have holidays in 9th
or was it 8th to 9th
idk now LOL
pale river
so today is day 4 for you 
lost pelican
damn.. .
my first time having problems with gems
I brought gems back then and havent got any problems
I can wait another week
Hope they get this sorted out
mighty nest
@sinful yoke so what should I do now?
teal hornet
Don't worry, it will get resolved in the end
tall spoke
versed pendant
@sinful yoke does it take 1-8 business days for every reply?
I finally got a reply and it just asked me to provide screenshots of receipts and my account data, which was already in the first email I sent
nocturne sandal
I'm waiting since may 23rd.....
worldly meteor
I emailed Apple but they said to contact Yostar... I contact Yostar but they said to contact Apple.... what is this
i just want my refunt
d
odd jacinth
I still have no information on my email to cs from 30th last month
spring grotto
@worldly meteor Send a reply to Yostar stating that Apple is refusing the refund
@odd jacinth If it's been over 8 business days, send another email inquiry as a reply to your first one
odd jacinth
ppls told me they got responses in like 1 day yesterday and yet my email hasn't been worked on what is this bs???
I wanna know which skin I got from the scherzo box finally
inner pasture
Uhmmm about the scherzo box, you guys can try sending an email again to yostar
pale river
flooding them with the same emails over and over wont help both sides anw
quick tendon
^agree
candid kayak
I wrote a mail yesterday referencing my DM to Toaster. They wrote me back and I got my scherzo bag
opal bobcat
hello, need help here...i binding the wrong account to facebook and when i try to disconnect it from fb account i always get error:100811, is there any hope to recover the unbinded account?
odd jacinth
so as we see some ppls get replies in 1 day and then there's others that have to wait over one and a half week and still don't get any information I'm rlly disappointed atm
quick tendon
@candid kayak email to yostar?
pale river
as i predicted
round finch
Alright, I bought the new package (Scherzo Lucky Box) and it didn't give me what it was supposed to. In fact, I bought it once, and the money was given but there was nothing given to me. I bought it another time which then the money was deducted again but still didn't receive the package. Meaning to say I paid for the package twice even though you can only buy the package once. I need help
spring grotto
Attempt to refund one of the failed purchases through your respective app store and then follow the first pinned message in this channel regarding the other purchase
bold river
Well, it's the semi-final day of the event at this point and my purchase still isn't resolved. >_<
Google claim they only refund for the first 48 hours, so it sounds like I'll have to get my bank involved and organize a chargeback.
I can't even call this incompetence at this point. Normal incompetence doesn't run the risk of getting you flagged for fraud.
hidden sentinel
Disappointing that people get 1day reply while others have to wait half a month or more
Don't they have a list with all the people who had problems? Just go down in that list by date
dusk flower
I better have a reply and fix tomorrow since it's going to be my 8 Business Days of waiting!
dim monolith
i hope i get my gems before the event ends
dusk flower
This is ridiculous, there's only 1 day left before the limited skins and boxes expires and there's no confirmation that they're going to extend it!F*cking please!
hidden sentinel
dusk flower
Good to hear, and the box?
fast tree
That's not confirmation, that's damage control.
I've asked strudel to attach to original message that I want the refund.
teal hornet
fast tree
Confirmation is a Twitter announcement by yostar themselves
teal hornet
It's been 10 days for me, do not fret, everything will be alright, ganbaru
hidden sentinel
Not for us my fellow
teal hornet
I am still waiting himari
hidden sentinel
Me too
fast tree
If you know of any other games that have transaction issues like this, let me know so I can avoid it like plague, because connection issue desync with any online purchase never happens like this.
hidden sentinel
High five
teal hornet
But it'll be okay
No point raging here
We all know how late they can be with announcements
hidden sentinel
I mean, people want to vent
candid kayak
@quick tendon yes email to al support
dusk flower
When your money is gone and no equal value has return, that is never alright to begin with.
teal hornet
Hey calm down
hidden sentinel
sinful yoke
rule breaking
teal hornet
Kawa I am trying to calm them down
pale river
13 days waiting here, nothing to worry about guys
pale river
im ios tho ♿
teal hornet
👀
sinful yoke
ios gets it as well but I swear the ratio is 10:1
hidden sentinel
Lul
teal hornet
Good luck kawaa, needa go back to work
sinful yoke
I have finals until thursday so im not sure how monitoring here will go 
its a good thing toaster and I tend to follow the same schedule, so he will probably be around here
hidden sentinel
So if instead of the pack I bought I want a refund cause i won't be able to get it before the event ends, I do have to wait again 8 days + whenever they contact me?
spring grotto
Did you email support?
hidden sentinel
No, i dmed kawa (at first about the purchase) but as far as i know i cant tell them about a refund so i have to send an email i guess?
spring grotto
Yeah, you can send an email (plus people are reporting better success through them) and let them know you DM'd on Discord but were looking for a refund if available
hidden sentinel
...So its possible i cant get my money back?
spring grotto
Well I'd imagine so but I can't say for sure since I'm not familiar w/ support's inner workings. Worst case scenario, you'd get the items that you're owed
hidden sentinel
fallen crystal
8th day now 
might as well email them?
spring grotto
Well...preferably it'd just take some time to get it resolved. Buuuttt people have been reporting more success w/ emails (as odd as it is)
teal hornet
Only 8th?
Day 10 I don't care though, I'll just spend them on the next event if I can't get this one
bold river
Day 13 here.
fallen crystal
not if the z23 skin goes
idc much about anything else
pale river
cs wont care how many days u have been waiting anw, nothing to brag about
bold river
It's not bragging, so much as highlighting customer support's incompetence.
spring grotto
Support does care and they're working from the time they enter the office to the time they leave to help solve everyone's issues. They just receive a mountain of support inquires (especially since the UI and Bismarck update) for their small team. When they do get to your issue, they'll do their upmost best to solve it for you.
hidden sentinel
they have a list by date apparently they didnt follow at all
teal hornet
You realise they are looking for more CS members right
bold river
Yeah, I'm sure they care as far as being flagged for fraud once people start resorting to chargebacks.
teal hornet
Iirc one left before all the issues
spring grotto
I can't really talk in regards to that. Perhaps they work in some way of someone working from the bottom of the list while another works from the top. Who knows
teal hornet
Don't you remember the announcements about the CS list?
#server-news a while back ikrc
Iirc
That they were looking for more members
I work in CS IRL as my job and I can say that it easily piles up
spring grotto
But anyway, badmouthing support and ranting about it here won't solve anything and isn't the purpose of this channel. I realize you're frustrated, but taking it out in this channel won't change anything.
hidden sentinel
lacking of personal doesnt give you the right to ignore that list where people ve waiting since 26th
teal hornet
We had one free day and the list quadrupled
hidden sentinel
just saying
sinful yoke
some stems from their other holidays as well
teal hornet
I'm sure it will be resolved in time
hidden sentinel
i mean sure, but meanwhile this is happenign Shrug
teal hornet
hidden sentinel
hidden sentinel
oh boy, they do, at least me
bold river
They do, just not where you can hear them.
spring grotto
Again, this isn't the channel for such talks 
sinful yoke
tossing this out here cs is hiring
hidden sentinel
again, lack of personal isnt the problem here
teal hornet
I'll wait
hidden sentinel
but whatever
teal hornet
Good luck with the #tech-support 
hidden sentinel
iron steeple
I have a problem with the Scherzo Lucky Box I got. its that I got the 2000 Gems, But I didnt get the Random Ship Skin.
This didnt happen before the UI update because I got lucky boxes before. but now it got messed up.
how do I getin touch with someone to help me
spring grotto
Sounds like you got a skin dupe. If you get a duplicate skin you've already purchased, you get refunded the gems for it
sinful yoke
actual lack of personnel is one of the main reasons
theres too many emails for such a small team
iron steeple
wait Skin Dupes happen? I thought it would always give me one I didnt already have.
sinful yoke
it makes me feel bad when I have to give them more inquiries
spring grotto
Nah, you can get a dupe from boxes. It states as such (somewhere but I can't remember exactly where)
snow snow
And if you get the dupe skin, it returns the cost of the skin in gems to you
iron steeple
I thought that was Tech boxes only. Ill have to check out or that.
and yeah i I count it nw I got about 700 more Gems then I got. I only counted the 2000 because I didnt think Dupes would be a thing
hidden sentinel
Think about this; you are in the bank, you arrived at 7am, theres a couple people in front of you and after a few hours lot of people behind you in the line, and suddenly, another person from the bank joins and starts taking people from the bottom of the list, i dont feel good about that cause ive been here before them and i have to wait while they are getting it before me
bold river
@sinful yoke The point being made is that regardless of how little personnel you have, not processing requests in the order they were received means you create situations in which some people have to wait extremely disproportionately long even for the current size of the team.
sinful yoke
they work first come first serve 99% of the time
iron steeple
@sinful yoke yeah I understand that, Just didnt expect it to be like that when I dont have all the skins yet. Just a little dissapointed I missed it o maybe it wasnt obvious enough. Not sure
bold river
This in turn means that rather than get some mildly dissatisfied customers who are gradually made satisfied, you get multiple cases of people who are so extremely dissatisfied that it's inevitably going to bite your company in the ass, either because of measures they will take to get this solved or because of the word of mouth they will spread.
sinful yoke
you guys are complaining about the (unfortunate but happens) 1% that get helped right away
I dont mean to be that guy but as much as we’d love to help you
ranting or complaining here will not help
iron steeple
Buy anyway thanks for the info. good to know Dupes are a thing for those lucky boxes
Just anoyed it caught me ofgaurd
spring grotto
iron steeple
BTW the Dupes only count or Skins currently available in the shop. And not dupes for previous events right? so I can estimate how much Gems I would get incase I get a dupe?
spring grotto
The boxes will only have skins from the current event they're from
sinful yoke
just for the event skins
iron steeple
ok so only event skin dupes thanks
then I wont have to check every single skin, when there is a ucky box
lavish mason
If you click the Lucky Box when purchasing, it tells you about dupes being refunded for gems. It tells you again if you click the pink-white dress icon that represents random skin.
iron steeple
well since I already bought it, I cant really click on it anymore
but thanks for the details
vernal void
Help me please so i buy trade license but when i am done purchase apo force close and my gems still 200
sinful yoke
check pinned messages
vernal void
@sinful yoke done check pm
sinful yoke
gotcha
clear otter
day X and pack ring ending soon
and yet my pack havent arrived
i shall wait
until the promised day came
carmine hedge
Same here. 8th day. Really wanted to make use of that double ring package and buy a couple skins.☹
@spring grotto what was the response time? 5 to 10 business days?
hidden sentinel
5-8
snow lark
Hello, I got a problem when i've bought a pack, I never recived it.
Where do i have to report it to get the pack?
carmine hedge
Alright. Well I suppose if the issue hasn't been solved by the end of today I will have to either send in a refund request to Google Play. Gems won't do me any good after the 12.
spring grotto
@snow lark Check pins regarding failed purchase issues
carmine hedge
Unless it's possible for them to give items that are only available during events directly to accounts if problems occur. Not sure how that works on mobile architecture versus other online games.
hidden sentinel
kawa said only the skin is on the table
spring grotto
We've brought it up to the team but there's no guarantee
carmine hedge
Unfortunate, but at least the ring pack happens every couple months. Have to wait for the same of it to roll around for the Skins again. Here's hoping they decide to extend the shop time then.
warm fog
Umm... Hello Azur Lane Creator
quick tendon
i ma just patiently waiting for the email
they can take all the time they want because they have many backlogs"from what i heard"
spring grotto
@warm fog Follow the first pinned message in this channel please
lucid hearth
Goodbye Bismarck skin :(.
carmine hedge
If we get extended purchase period then there will be more backlogs and no one shall be satisfied.
spring grotto
Yes, you were charged and didn't receive your items? If so, follow the instructions from the pinned message. You need to DM your information to one of the users listed in it
warm fog
@spring grotto
DM?
clear otter
personal message
teal hornet
discord private mesage
clear otter
the boi
warm fog
Oh well.. I'm new in this discord
Its my first time to use discord, tehee ~~ >\<
sinful yoke
no gurantee
eternal whale
steady sphinx
read pinned message bad player
sinful yoke
try changing to wifi/data or use a vpn
steady sphinx
@sinful yoke did you get my dm
sinful yoke
I did
acoustic scarab
I got the same problem recently
round finch
It deducted my money twice but I still didn't receive the item
mellow glacier
If the event ends before Lucky Box issues get resolved, do we still get the box when it does get resolved?
acoustic scarab
My money's also deducted and i didn't get the gems
round finch
Either pm the tech staff on discord or send them an email.
sinful yoke
check pins
acoustic scarab
I've emailed them but haven't got a reply or notice
sinful yoke
email is fine
it takes 1-8 business days for a response though
did you send it to al.cs@yo-star.com?
acoustic scarab
Yeah
sinful yoke
and they dont send automated replies unfortunately
acoustic scarab
I've checked the faq and followed the instructions
Guess i can't buy graf spee's skin
south rover
damn... shoulda came here before buy that pack
looks like everyone got the same problem
rip Bismarck costume
acoustic scarab
round finch
I've noticed a lot of people having the same problem. Hopefully they can get the skins to stay in the shop for a little longer
carmine hedge
hi my friend did not receive his purchase and has had no response in 1 week
is he ok to refund on google play?
spring grotto
He can attempt to, just be sure to let support know via a reply email to the original support email
That is, if Google approves only
tawdry abyss
good thing i can buy trade license for 500 gems so that's enough for buy one costume
lol
that pack with 2019 gems is rip
scarlet frost
has anyone got a response back yet?
worn spade
Well, good thing the skins got extended but still people have problems with gems
spring grotto
Yes they were. Patch notes states the skins are extended till 6/19
hidden sentinel
oh nice
lucid hearth
Now we just hope and see if they can fix the gems and lucky bags issue before next week. :/
gritty belfry
When my refund of geams >:v
median needle
ayy they extended the skins. 
tardy forge
Only bought the pack for promise crate and now I'm gonna miss it since it's not extended. It's past 8 working days now. My patience is running out.
coral needle
Thank god that the skins got extended, today is the 8th business day (9 but minus that one holiday) and still no response. Replied yesterday to my original mail, well
tardy forge
Please extend the promise crate too.
torpid gale
my game seems to be softlocked, it crashed when I was doing the hardmode map and lost with no fleets left to continue, and now when I press 'battle' it takes me to the map screen but map isn't loading as well as any notifications to return me to world map, menu is not working either so I can only quit the game, load back into itand see the same issue
tried switching from 60 to 30 fps, tried the repair from the menu. Should I try reinstalling the app or is there any other way to fix this?
median needle
try clearing your cache?
torpid gale
from phone settings?
median needle
yes.
wispy dove
Does anyone know what this means?
spring grotto
Looks like something going on w/ your Google Play. I can only say to make sure you're logged in to your account on the emulator, choosing the correct payment method, and have enough funds for it.
wispy dove
My Payment Method is by Paymaya and I tried so hard to match the addresses by the letter. Am I doing something else wrong?
spring grotto
Hm...not too sure personally unfortunately I haven't heard of PayMaya before besides knowing the basis of what it is.
wispy dove
What's an 'emulator', just to be sure I didn't misunderstand the word?
spring grotto
Oh, I just assumed that's what you were using. It's an emulation of a phone (basically using a program that runs like a phone on your PC). But it seems like you're on an actual phone, my bad
wispy dove
Yeah, I forgot to mention. Sorry. I really am on a phone.
jolly sierra
@carmine hedge ask here, read the first pin
carmine hedge
I just bought 9,99$ gems
And was my first bought
So it should be x2
Wait, you're telling me I can play azur lane on my computer?
?
@jolly sierra the problem is that I didn’t get nothing
Sorry speech to text.
jolly sierra
@carmine hedge yups, you did not receive your gems right?
carmine hedge
Yes
jolly sierra
so follow the instructions in the first pin
jolly sierra
carmine hedge
What mean DMs?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
@carmine hedge yepp, you can through an emulator such as Nox or Bluestacks. Download that and it'll run like an Android on your computer
slate willow
The promise ring pack isn't extended and still no reply, rip. It's for the skin but extended the ring pack could have been nice too. If I still didn't get an answer for my non received pack (I DM on discord), what should I do ? (It's been 8 days)
carmine hedge
What’s transaction ID?
slate willow
transaction number
carmine hedge
Where I found it?
slate willow
On your purchase confirmation on your email
sinful yoke
google play id starts with GPA
carmine hedge
@slate willow, on my purchase confirmation I have only the date
slate willow
Just before the date, don't you have the number ?
I had it just before the date in the email on android so maybe not the same on iOS.
carmine hedge
I have iOS
slate willow
I dunno, sorry
sinful yoke
check your email then
for ios
should be apple receipt
if you dont have one, its delayed
loud girder
Now waited 11 business days and nada. Still no response or email back. Should i just give up and start a new accoumt fresh?
spring grotto
If it's been 11 business days, you can send a reply email to support regarding your issue. Just be sure it's sent as a reply to your first one so the email chain is kept
tawdry abyss
will i still get lucky box package after issue resolve but event expired?
spring grotto
iirc from previous events, yes you can still receive the lucky bag
fathom basalt
Kaia, I already sent my email 14 days ago and didn't get a reply yet. Apparently there are many people with the same/a similar problem. I personally already gave up on getting the skins I want XD 😭
spring grotto
Well they already decided to extended the skins till 6/19 and if you sent in an email over 8 business days ago, you can send a reply email regarding your issue
tawdry abyss
"skin"
fathom basalt
Woah really? I didn't see that in the update news!
tawdry abyss
no extended promise ring?
spring grotto
It would appear that they didn't extend the bundle items unfortunately
fathom basalt
I already sent a reply email a few days ago. I hope it will be adressed someday this month XD
carmine hedge
winter ermine
So the skins are extended by a week, but not the box
sinful yoke
because you purchased the box directly, so you still get it?
even though it may no longer be in the store after its date, you’ll still get the box and its contents because its a direct purchase
winter ermine
My issue isn't the transaction failing, but it being wasted money atm. Hard to charge on a game one can hardly play
fallen patrol
I just bought a bunch of 1 dollar gem packs, but still haven't received my 10 dollars of gems yet
languid atlas
Hello, i lost my account, please help me
carmine hedge
You can’t do nothing, I think
spring grotto
@languid atlas Did you have it bound to FB, Twitter, or Yostar?
graceful valley
@languid atlas Did you bind it via either social media or a Yostar account?
Damn
jovial rock
It's June 11th. I am sending the first request to restore my account on may 28. The second-3 June, the third-9 June. I understand that the technical support have a lot of complaints and i have to wait but why not make account recovery through Google services?
languid atlas
@spring grotto FB or Yostar
spring grotto
@jovial rock B/c they opted for Yostar services instead of Google. Especially since iOS users are a thing
@languid atlas Okay log in with those options on the title screen as shown in this screenshot and then choose the server you previously played on. I'd personally say use Yostar as it's more reliable most of the time
jovial rock
Okey about the services I realized. But how long it takes to get answer 5 days or 10 maybe month?
I also forget to bind my old account
spring grotto
Well the estimated response time is anywhere between 1-8 business days(and be sure to send it to al.cs@yo-star.com). If it goes over that, we can only say to send a follow-up email request unfortunately.
languid atlas
@spring grotto
Thank you very much, it turned out that I forgot what data I entered.
torpid gale
@median needle I restarted the phone, cleared cahe, reinstalled the app, looged into the account and I'm still unable to do gameplay
median needle
i have no idea then. try a different device or an emulator to see if it's the game messing up or your phone.
torpid gale
excersizes work through the mission screen but girls who are in hardmode map are stuck there (for now), can't put them in commission for example
I'm installing emulator in the meantime yes
i still havent gotten my things
sinful yoke
summer spear
OH YE
the promise rings
i can buy gems
@sinful yoke if i rebuy the scherzo lucky box can i just get my first purchase refunded?
pallid crypt
sent an email 13 days ago and i haven't received any answer yet...
to: al.cs@yo-star.com
date: May 31, 2019, 1:25 AM
sinful yoke
its recommended to not rebuy the box
summer spear
ok 
sinful yoke
@pallid crypt it takes 1-8 business days fir a response unfortunately, and they did not work on friday
wheat mauve
so the Promise Crate will expire the next reset ?
hidden sentinel
Yes
wheat mauve
meh hope the next one it won't be that far
lost steeple
why extend the skins but not promise crate.. how do i marry my shipfus now 
hidden sentinel
You can buy two rings individually for 1200 instead of 900
tender tundra
sorry guys i require your assistance again. I am changing device from a Samsung to a Xiaomi and downloaded the game on the Xiaomi. When I try to press on facebook/twitter to login it crashes instantly. I can get into the local account but obviously I want to use my linked account. Facebook does work on the device and it is properly linked - I can use it on my PC emulator
wheat mauve
yea but the point of the promise crate is that you can save 220 gems, idk why extend only the skin when the main problem was ppl not getting gems
spring grotto
@tender tundra So one workaround you could do for that issue is go to one of the devices that's logged into your account and bind it Yostar and then use Yostar to login on your Xiaomi phone. As Yostar won't crash the game like FB and Twitter
tender tundra
Alright I'll try that thanks. I'll get back to ye if it works
hidden sentinel
Cause skins are limited, meaning if you want that one and can't buy it in that time you won't spend the money in another one while the rings pack is something you can buy if you missed the pack, you'll have to buy one or pay the normal price for two but you'll end up buying them
That's why skins and not the whole pack
tender tundra
@spring grotto It worked. Thanks a million
gritty belfry
@spring grotto how many bussiness days is the refund of geams(?
spring grotto
The usual expected response time is anywhere between 1-8 business days(so no weekends or holidays). If it's over that though, you can send another inquiry about the issue
gritty belfry
If the support respond but i don't get my geams(?
spring grotto
Support will get you the gems. Unless they specifically say there's something wrong w/ your transaction request
gritty belfry
No i don't get
spring grotto
Okay, if they weren't added to your account, then just reply back and let them know
sinful yoke
“please check to confirm if they were added”
they werent, so confirm they werent
spring grotto
Okay, well give them some time to get back to your reply that it wasn't resolved
dreamy minnow
Is there a way to change the yostar bind email?
sinful yoke
there is not atm
spring grotto
No, you already sent a reply to their email and let them know the gems weren't added so you're good. Just wait for their response about it
gritty belfry
Okay i send again the inf
wintry sphinx
Just a quick thanks for asking the devs to do the skin extension while support gets things sorted.
The lucky box is going away on time it seems, if I bought the box and didn't receive it, will I still receive the box even though the event is over through support?
wintry sphinx
Nice, thanks again 😄
pale river
thanks for extending skins
final prawn
I got a backup of my old data and obb folder of my azur lane, is it possible that my old login data is there?
spring grotto
I don't believe there is. At the very least, we haven't had people been successful w/ it before
final prawn
cause till now, I havent played due to facebook login crashing 
lucid hearth
you can try playing the game on emulator, then bind account to Yostar.
final prawn
thats possible if I dont have data cap
eager gull
thank you yostar staff for fixing my overcharge issue
sinful yoke
woo
gritty belfry
Yeah i get and need that skin 
trim jetty
limpid frost
can't seem to load into the game and am not sure if my account is still bound to my twitter bc of some stuff that's happened to my twitter account
hearty raft
rip wallet
spring grotto
@limpid frost So do you remember binding to Twitter in the game settings before? If so, login w/ Twitter on the title screen w/ the left hand side options and then choose the server that your account was previously played on (e.g if you played on Sandy, choose Sandy instead of Washington)
limpid frost
the thing is i can't even get to the title screen/server select screen it seems 😅
hearty raft
delete reinstall?
spring grotto
How so? What's going on?