tech-support

[bold river]

My upper waiting limit ran out before they went on vacation.

[cursive heart]

It's not guaranteed 1-8 days, it's estimated
I'm not denying that they are not keeping up well... as I'm also waiting for my box

[uncut mulch]

I don't want to play this game anymore is this what I get for giving them money

[warm ocean]

I am mad too, but then I'm thinking... Bismarck skin goes away, I get my gems... Then they release monarch skin and I'll be able to buy it with those gems...

But realistically speaking, that skin may not arrive till December

[uncut mulch]

Yeah I want the fuckikg Bismarck skin but no!!

If this what happens from now on when I try to buy a skin I'm not going to buy gems I give them money but no because there game is more broken than shattered glass I dont wven

Even get them and when I do its passed the stupid even and I have to wait six million years for the skin again

And whenever people need help yostar is no where to be found

[humble hazel]

Hello people, I sent this e-mail 12 days ago and did not recieve answer: https://www.noelshack.com/2019-23-5-1559941159-capture-li.jpg

Is it because it is impossible ?

[spring grotto]

Did you send it to the proper email for the JP client?

[humble hazel]

No, I did not know there is one

Sorry

[scarlet frost]

i hope they reply before the event ends

[spring grotto]

No worries. Yeah the EN support email [e-mail] won't be able to really support for the JP client (though they should reply saying they can't when they get to it). The email for the JP client is [e-mail]

[humble hazel]

Thanks you, I'll try it

[uncut mulch]

I just want the Bismarck skin =~=

[quick tendon]

And still wait for the gm back to work

[violet plover]

@median needle I send AL email so will see if I get my old account back but sadly I don’t remember my old account uid

But thank for the help

[sinful yoke]

dont need the uid

[olive gale]

If I haven't heard back from the support team in 10 business days, should I send another email or just keep waiting until next week?

[sinful yoke]

send a reply to your original email

also they did take this friday off on holiday

[warm ocean]

What happens in the case I've sent a dm to one of the names in the pinned message and I get no fix on my gems after the 8 days?

[normal latch]

I lost my account

[sinful yoke]

@warm ocean nothing you’ll just have to wait, you can always ask, but the answer is going to be the same unfortunately
and its 8 business days, not 8 days, and they took holiday for this friday

how so @normal latch

[warm ocean]

I see, thanks

[normal latch]

Well i was trying to purchase gems but it wouldnt let me. 200220. My account was binded so i uninstalled and reinstalled and logged in but all my stuff is gone. I logged in but it seems like it made a new account.

[sinful yoke]

did you log into the right server

also a reinstall wouldn’t help with that error

[normal latch]

Yes Lexington but its still lv1

[sinful yoke]

you should of started here once you got that error

[normal latch]

So am i screwed :(

[mellow whale]

Day 2: Still have the gems, not even sure if there's a way of getting rid of them outside of spending

[sinful yoke]

can you try other servers @normal latch

[normal latch]

I didnt have anything on the other servers but ill try

Oh it worked

So i went to the Washington server and all my stuff is there. So do i stay there?

[sinful yoke]

it could be you forgot

[normal latch]

Yea i porbably did, thank you so much.

[tall spoke]

[steel vine]

If I transferred from a different phone device, to like iOS to Android

But download the game again and reconnect the profile account like Facebook or YoStar

I'm guessing I'll still have my stuff correct?

[proper olive]

day 8 haven't got a reply

😄

[sinful yoke]

@steel vine yep

[spring grotto]

@steel vine Correct. If you had your account bound to Facebook, Twitter, or Yostar you'll be able to get your stuff. Just be sure to login w/ them at the title screen and choose the correct server

[ornate crown]

whatsup dudes

[sinful yoke]

@proper olive they did not work on friday, so it might be business day 7 unfortunately

[steel vine]

Thank you

[remote wraith]

i cant get in medallion, it just stuck on loading

[tender quail]

Not sure where this 'bug' goes, every time I log in, the game treats me as if I haven't finish doing the Build tutorial yet. Lucky I can cancel before building, but I would like to save up Cubes, you know?

[spring grotto]

It's a known bug for some accounts but unfortunately we don't have any real solid workaround. You can contact support though as they might be able to go ahead and fix it from the backend

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[keen raft]

@tender quail earlier this week someone with that same problem said it went away after doing 1 build from each pool

[tender quail]

So build from Light, Event, Special?

[spring grotto]

Light, Heavy, Special, Limited. Someone else reported they couldn't get it to work though. But if you'd like to try it as well, you can. But it will take some cubes

[tender quail]

Yeah, I'll try it and get back to you!

[willow cloak]

how can i recover my account

[viscid wraith]

hello i am purchase the 30days trade license the transcation accept buy i did got the gem and items

[lost steeple]

check pins

[cunning tide]

how long am i meant to wait for again?

[cursive heart]

@cunning tide Supposed to be 1-8 business days

[cunning tide]

its been 8 days

[cursive heart]

Did you send an email?

[rustic warren]

How long do I have to wait for a response to an account recovery email?

[winter ermine]

Apparently 1-8 business days. Don't expect anything until Monday at least

[rustic warren]

Its been 12 days in my case tho

I'll be more patient for a while then

[winter ermine]

Hence apparently, also been around that much for me

[rustic warren]

[candid kayak]

I'll be as patient as needed, I am also still waiting for my lucky bag. I just hope we'll get it before the event ends :( I am not buying anything before these bugs are cleared

[winter ermine]

Same, though doubt I'll buy anything at this rate

[pale river]

at this rate too many peeps will never buy gems again cuz scam bug

[winter ermine]

Half the reason I bought the skins are currently gone

The other half are also slowly disappearing

[tall spoke]

they extended dorm sales... but they didnt extend skin sales

slow clap EN devs

[surreal robin]

Hello there, my game won't load and I'm stuck at the black screen... I tried WiFi, mobile data and vpn for both as said to previous people but it doesn't work. I'd need halp pls

[thick wraith]

Hi I am in a serious problem I have accidentally buy the Scherzo Lucky Box 3 time and I didn't receive any stuff from game and i send to their email yesterday and I didn't receive the reply today so I really need some help over here

[cursive heart]

Only really lucky people get it in 1 day

Have you tried contact GGP/App store?

[bold river]

@thick wraith Some of us have been waiting for over a week. Welcome, you'll be staying a while.

[thick wraith]

Erm okay XDD

I read the following steps by Google it say that have to get support from the developer first

[balmy lark]

i accidentally retired my haruna : (

is there any chance that i can have her back?

[lost steeple]

doubt it

[dusk flower]

Extend the limited skins, this waiting is giving me anxiety.

[median needle]

no you can't unscrap scrapped ships. that's why you always lock your ships.

[balmy lark]

okay : (

its my fault : (

[carmine hedge]

Whenever I try to unbind my FB account from my phone it gives an error. I'm trying to login from pc but I can't it says it's already binded

[drowsy bolt]

My twitter account is hacked, and I would like to untie it, is it possible to do it somehow not through an appeal via mail?

[winter ermine]

If only locking my ships actually did anything :(

[low sonnet]

So I had an old account several years ago, but I forgot to bind it and now that I redownloaded the game on a new phone, I thought I binded it so I did that to my new account. Now my new account is binded, and I want help to delete my new account and regain access to my old account. I've already emailed them, but it's been about 5 -7 days ago and I haven't gotten a response.

[spring grotto]

Several years ago? The EN version hasn't even been out for a year. Are you referring to one of the other servers such as JP/CN?

[livid imp]

I had an account on my old phone about 6 months ago. Thought it was binded to my google play. Any way i can recover it. I might be able to find receipts from buying gems?

[spring grotto]

If you didn't have it bound (the game only binds to Facebook, Twitter, or Yostar) you can recover it by following these steps

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[carmine hedge]

I don't have a screenshot

;-;

[spring grotto]

So what's your issue exactly? Are you trying to unbind FB? Or to login w/ it?

[carmine hedge]

Whenever I try to unbind my FB account from my phone it gives an error. I'm trying to login from pc but I can't it says it's already binded

last time I logged in was during the Kizuna AI event thing

[spring grotto]

If you're trying to unbind FB and it's the only bind option you have going on, you'll get that error. You have to have at least one bind option on your account. And for the PC, make sure you're logging in w/ FB at the title screen

[carmine hedge]

oh

ok let me try that

[livid imp]

cant do anything with a google play receipt?

[spring grotto]

If they require it to prove account ownership, they'll ask for it. But the steps listed in the bot message are to start the recovery process

[livid imp]

the problem is i think i used the same username to create this new account

[spring grotto]

If you made the account on a different server than your old one, that's possible. Usernames are only taken up on the server that the account is created on.

[livid imp]

oh ok

i emailed support but how long does it take for a reply

[spring grotto]

Well right now due to a backlog that support has, the response time can be anywhere between 1-8 business days unfortunately

[livid imp]

omg i jst tried another server and got it AHAHAH

hell yea

thank you dude

[spring grotto]

Well that's good to hear

[low sonnet]

Oh, I probably thought it's been several years but it hasnt been that long in reality. I don't remember when I last used my old account, sorry about that

But I have done that and it's been 7 days looking at the emails time stamp

[spring grotto]

Ah, gotcha. Well support does a backlog right now so the response time can be anywhere between 1-8 business days (weekends not included)

[low sonnet]

Ahhh thanks

[carmine hedge]

@spring grotto It worked, but I still didn't get my old account back

[spring grotto]

So you logged in on the title screen? If so, be sure to choose the correct server. It needs to be the one you previously played on. (e.g if you played on Sandy before, you need to choose Sandy instead of Washington)

[carmine hedge]

I don't remember if it was Washington or Lexington, but I tried on both of them

...welp, guess I'll have to send an email

And when you have an account on a server it shows an icon next to it, when I first opened the game after reinstalling it and logged in there was no icon next to them

[spring grotto]

That's just b/c that icon is saved locally. Once you log into an account on a server, the icon will appear. But be sure to check all servers as well just to be sure

[carmine hedge]

I'm pretty sure I never played on Sandy but sure I will Ig

Nope, tried all of them again, none of them worked except for Lexington, where I have the new account

[spring grotto]

Gotcha. Alright and if you're sure it was w/ the correct FB account, follow the steps for recovery and be sure to let them know that even after logging in, your old account can't be retrieved

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[carmine hedge]

I have only 1 FB account, and I only use it for games

[spring grotto]

Oh wait. Didn't you say you still have access on another device?

On your phone

[carmine hedge]

nope, that's where I made the new account

I don't have a screenshot though is that ok

oh shit I forgot to--

..include my new profile name

[spring grotto]

You can just send a reply email to your original one w/ the information then

[carmine hedge]

oh yeah

I did a mess with the binding and unbinding lol, I hope it's fine

[old yoke]

Dear yostar, your facebook and twitter link hotbuttons ARE NOT WORKING. I deleted the game to lower it's data consumption, have both linked to facebook and twitter. But when I press either after the loadscreen it kicks me out and says azure lane has stopped working. Fix this please, really getting annoyed with all these stupid kinks in this game.

[celest ibex]

i started a little over a week ago and have had several issues that haven't resolved themselves over time. i'm unable to click the event button on the home page, i have not received a l'il sandy from the ongoing event, and every time i launch the game, it forces me to build event ships whether i have materials or not.

[mild prawn]

I can't access hard mode for the event even though i cleared b3

[carmine hedge]

Em i just bought the event pack, i got the notification that the purchase was successful and that the gems are added but i got nothing

Please help

[old yoke]

@mild prawn have you switched back to the A1, A2, A3 and then pressed the hard mode?

[mild prawn]

no lemme go try that

yeah

im very tired thank you

[old yoke]

@mild prawn No problem.

[jolly sable]

Lost 30 dollars buying the lucky box with the random skin and lots of resources I bought it but didn’t get anything out of it I would like some help thank you

[spring grotto]

@old yoke So for your issue, the devs are aware of the crashing issues but unfortunately it seems to be a device specific problem so it is hard to fix for them. There are two possible workarounds though that you could try. The first one is to try turning on and then off developer mode on your device. The second one is to log into your account on another device (such as a spare phone or emulator) and bind it to Yostar on that device and then use Yostar to login on your original device as Yostar won't crash the game like FB and Twitter
@carmine hedge @jolly sable Please check the first pinned message in this channel regarding purchase issues
@celest ibex The being forced to build a ship is a known bug for some accounts that's been reported to the devs. Unfortunately we don't have any solid workaround but you could send an email to support as they might be able to fix it on the backend for your account. As for Li'l Sandy, have you collected 1000 points and turned them in on the event page?

[minor storm]

for vampire im getting the same voice quote from special touch and normal touch. she says the special line on both

[spring grotto]

Yeah, it's a known bug w/ her. It's been reported for fixing

[minor storm]

thanks

[jolly sable]

Thanks I will contact one of them now

[old yoke]

What is developer mode, is that the log mode?

[spring grotto]

It's a setting that Android phones have built into them https://cdn.discordapp.com/attachments/488684387932700672/585056230964199446/unknown.png

[vivid flax]

it's been a week now. still no Gems

and to reply from CS

[spring grotto]

The response time can be anywhere between 1-8 business(weekends not included) day due to a backlog that support has at the moment unfortunately

[vivid flax]

We'll, because of this some if not most of us will miss the event it's about to end in a few days. It's the only reason I bought gems

Are we at least going to be compensated?

[spring grotto]

Well all items will be given out accordingly as you purchased them. And we're trying to bring up the idea of extending the skins up to the team but there's no guarantee unfortunately

[vivid flax]

yes please

I want that skin!!

lol

[fossil cipher]

It's been almost 10 business days and I haven't received a response for my lost account

[sinful yoke]

fyi they did not work on friday

due to holiday

[fossil cipher]

I sent it two weeks ago

[celest ibex]

@spring grotto yes

[spring grotto]

It says you collected her. Are you sure she's not in your dock? You can sort it by Eagle Union and CLs to help see

[spring grotto]

Hm....if you're sure you didn't accidentally retire her you can try contacting support regarding her as well to see if they can look into that as well

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

contact info as well just in case you might need it

[willow cloak]

how can I recover an account?

[celest ibex]

thanks

[sinful yoke]

@willow cloak did you bind it?

[willow cloak]

yes but logging in didnt seem to work

I deleted the app for a while

[keen raft]

are you sure you chose the correct server?

[willow cloak]

no i just went through all of them

there should be an account icon right

[sinful yoke]

no there shouldnt

[willow cloak]

ic

lemme try again then

[sinful yoke]

its only there if you log into an account, if you reinstall, there wont be one until you log into the server

[willow cloak]

gotcha

if i pick the right server it shouldnt give the tutorial right

they all give me tutorial

[sinful yoke]

it shouldnt

did you login on the left side of the screen?

[willow cloak]

yup

[sinful yoke]

do you have access to another phone or emulator?

[willow cloak]

yeah

[sinful yoke]

can you try logging in there and see it that helps at all

[willow cloak]

ok

I know for sure it was binding cause i was playing from my phone and emulator 😃

i got it

its bound to twitter not fb >. >

[ancient badger]

Hello! i got a problem trying to recover my account today and i sent an e-mail like 2 days ago but i got no response, could anyone give me a hand?

[vivid flax]

@celest ibex check your sorting

[old yoke]

@spring grotto Thanks, the emulator worked. Might just leave my other games on there and have only Azure Lane on my phone so I don't have to worry about storage!

[spring grotto]

@vivid flax They have it sorted to Eagle Union CLs as per their screenshot and she's still not there
@old yoke Good to hear and no problem

[vivid flax]

oh lol

Check if she changed coat and joined a different faction just to be sure

[vapid lion]

any idea why it's showing me thailand currency when i'm not even living in thailand?

[sinful yoke]

is your google in thailand

[vapid lion]

i just noticed it magically changed to thailand , when i'm literally at the complete opposite

-_-

[cursive heart]

I got the aiming bug again but it isn't on video

[jolly sable]

After getting frustrated with losing 30 dollars trying to buy the lucky box I deleted the app and Redownloaded it and still didn’t have it so I bought it now I was charged with two lucky box prices despite only receiving one

Sad

[spring grotto]

If you were charged twice, support ask that you first attempt a refund through your respective app store and see if they'll approve it. If not, you can contact them at that point to work with them about the issue

[jolly sable]

Alright

[sinful yoke]

dude its the bean

[modest jackal]

I was charged twice too and i tried to refund one with google playstore but they dont refund it because of their policies. wat do? send a email?

[sinful yoke]

yes! send an email

make sure to include your uid/name/server and a receipt

[vivid eagle]

I sent one 2 days ago and still have nothing, how long do they usually take to respond?

[modest jackal]

alright thanks

[vivid eagle]

What is the email for the english client? Maybe I sent it to the wrong one

[spring grotto]

The response time can be anywhere between 1-8 business days due a backlog that support has going on right now. And the correct email address is [e-mail]

[cunning tide]

I’ve waited 8 days for it already

[spring grotto]

Well it needs to be 8 business days (so excluding weekends and their recent national holiday)

[vivid flax]

oh, and you need to draw a pentagram and sacrifice a live chicken to make an inquiry to AL CS

otherwise, your inquiry wont get through

[keen raft]

[cunning tide]

[fallen crystal]

my gems and trade license extension still hasn't arrived, when can I ask for a follow up on it?

[sinful yoke]

they havent been at work for the past 2 days so

any chance of getting in it that window is unfortunately 0

[fallen crystal]

rip z23 skin

[rigid skiff]

Anyone know what the best radial size is for Nox's WASD keybind is? I keep getting it a bit off

[fallen crystal]

the only reason why i extend that trade license

[next dawn]

Please extend the skin sale, i need to get all limited skins

[spring grotto]

We'll be bringing it up to the EN team when they come back from the weekend due to the amount transaction issues so we'll just have to wait and see

[cursive heart]

@rigid skiff have it bigger than the ingame stick

[proven needle]

Already but tempura and spend but that misiion cant complete??

[spring grotto]

You don't spend them in the dorm. You turn them in on the mission screen

[proven needle]

Oke i try

[deft moss]

I cant retrieve my data from logging in with Facebook. I spent so much money

[proven needle]

@spring grotto thanks for your help done

[sinful yoke]

@deft moss whats the issue exactly, whats happening when you login

[white ice]

i'm stuck at loading game

[spring grotto]

Hm...there are a couple of possible workarounds that could help you in the second pinned message in this channel

[rustic roost]

Not sure if it would count as a login issue but I can't seem to make it to the "press to start screen" just an infinite loading manju. I then tried it on bluestacks and it also did the same thing but an error popped up briefly saying: "Initialization failed: X0230" X is hidden by the manjus though so I can't quite tell what number it is supposed to be.

[tall spoke]

Day 8 (6 of "business" days) still no reply from EN about the failed transaction.. This time they announced new batch of skins to be released.. But no apologies or extention of the scherzo skins.. Imagine giving a support to a game you loved only to be fucked by them... I'm sure they'll say "Be patient as they're doing the best they could" again apparently it seems its not... my patience is running out...

[spring grotto]

@rustic roost Check the second pinned message for some possible workarounds as that error is some form a network issue
@tall spoke Support is working as fast as they can to solve all the purchase issues they receive. They just have a giant backlog of inquires for their small team. I understand your (and many others) frustration and I'm sorry but I can only offer words in response. But if it is any consolation, we will be bringing it up to the EN team when they get back from the weekend regarding possibilities of extending the skins due to the purchase issues.

[rustic roost]

Alrighty, will do. Thanks!

[turbid abyss]

so there is a issue with failed transactions?

[tall spoke]

[hollow rampart]

Hi admin, im newbie. Need help for my account. I have change my phone and still i cant access my previous account on Lexington server. Pls help.

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[deft moss]

It closes and claims the app isnt working. But i do know it works. But i didn't want to start over. I want my old data back

[worn marten]

hi, i have the same problem. mine was bound to all 3 accounts. but when i login to all 3 accounts it brought to a new game 😦

[spring grotto]

@deft moss Okay, so for your issue it's a known issue but it seems to be device specific. There are two possible workarounds that we have that could solve it for you. The first is to try turning on and then off developer mode on your device. The second is to log into your account on a seperate device (such as a spare phone or PC emulator) and bind it to Yostar on there and the login using Yostar on your original phone as Yostar won't crash the game like FB and Twitter
@worn marten Did you login w/ your bind option on the Title screen? If so, be sure to choose the correct server, it needs to the one you played on before (e.g if you played on Sandy before, you need to chose Sandy instead of Washington)

[worn marten]

i see i will try again cause i was on washington but i think i chose lexington

[hollow rampart]

I have bind with FB account but still cant retrieve my account on old phone

My id: Amirul

[spring grotto]

Hm...try restarting your device for that error to see if it cleans it up

[hollow rampart]

Still same error i got

[spring grotto]

You restarted your phone?

[hollow rampart]

Yea

I log in again but still need to play new ID again

[spring grotto]

If the game doesn't give you a "Login successful" after logging in with Facebook, then it didn't pull your account. So did it say that at all when you logged in with it?

[hollow rampart]

After i try log in with my FB, a screen show success login but still i got to start again from begining

[spring grotto]

Okay, then make sure you choose the correct server. It needs to be the server you played on before. As an example, if you played on Sandy, you need to choose Sandy instead of Washington

[hollow rampart]

Im sure im on server Lexington, and my ID game is Amirul

[deft moss]

How do you turn on and then turn kff developer mode?

[spring grotto]

@hollow rampart Hm...I'd say try all servers just in case and then if that doesn't work, then follow these steps for recovery

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

@deft moss https://cdn.discordapp.com/attachments/488684387932700672/585056230964199446/unknown.png

[worn marten]

ahh yes i got it to my correct server again. THANKS!

[hollow rampart]

Is this right?

[deft moss]

the developer mode on and off didnt work so ill try downloading on a other device

[spring grotto]

@hollow rampart Hm...? You don't need that, you just need to follow the steps in the bot message after checking all the servers
@carmine hedge Check out the second pinned message in this channel for possible workarounds for network issues
@worn marten Good to hear

[rustic roost]

So just to offer what fixed my issue for myself with the initialization issue (100230): I was able to connect with cellular data, then it kept logging into the wrong account even though I was using my twitter to login. I then tried to switch from cellular to wi-fi while I got past the press to start screen, which also didn't work out for me. I then seemed to use twitter to login again while connected to cellular and it finally connected to my actual account on the correct server. I was then able to switch back to wi-fi and it seems to work fine now. I am not sure if any of that actually helps anybody but there's my anecdote. Good luck and thank you for the help!

[sinful yoke]

100230 is generally a connection error

whilst we have a fix, obviously some people just cannot log in

thank you anyways! and happy grinding

[hollow rampart]

@spring grotto i have sent email

[cyan dagger]

Umm, may I request assistance? I have already binded my account to my Facebook, but I can't seem to recover it. Whenever I click on the button at the loading screen, it just kicks me out of the game. I have already sent an email detailing the matter, so please help.

Account Name is Offenbarung

[sinful yoke]

do you have an android

[cyan dagger]

Ya

Basically this

[sinful yoke]

try turning on developer mode

and then turn it off, and try to login again

@cyan dagger

[gritty belfry]

Is 8 bussiness time the refund of geams(?

[sinful yoke]

any sort of email/dm will take 1-8 business days (or more)

[cyan dagger]

Developer mode?

[sinful yoke]

https://cdn.discordapp.com/attachments/488684387932700672/585056230964199446/unknown.png

[cyan dagger]

I don't have it
Android 6.0+

Oh wait

I don't have build number

@sinful yoke don't have build number. I'm using a Xiaomi phone

[sinful yoke]

ah..strange

do you have another phone or an emulator?

[cyan dagger]

No

I had accidentally deleted the game before, but I reinstalled it sometime after the last update

I'm sure that I've binded my account, but the Facebook button just didn't work

[pale river]

@cyan dagger tap "MIUI version" 7 times

[cyan dagger]

Wow. You're a life save

[pale river]

then go to "Additional settings" and you will find developer setting there

np cuz im using xiaomi phone too

[sinful yoke]

thanks @pale river will use this information in the future

[pale river]

[solemn axle]

so are the android devices having issues with launching azur lane cause mine just keeps says loading on the opening screen after a short Initiation failed message flashes across the screen

[sinful yoke]

the screen with enterprise?

does it say 100230?

[solemn axle]

its bismark

and i think so

[final lion]

Did the amount of days required for an email response increase? Last time I was told 8 business days

[sinful yoke]

@solemn axle try switching to wifi/data or a vpn

[cyan dagger]

@Kawaakari#7040 nope, still buggy

[sinful yoke]

@final lion fat chance it has, plus they had a 3 day weekend

[solemn axle]

how do i do that?

[sinful yoke]

@cyan dagger and you dont have a pc?

[cyan dagger]

Well, I have one

[sinful yoke]

@solemn axle while loading, turn on(or off) your wifi
for a vpn, you'll have to use a free app like hotspot shield to turn a vpn on

@cyan dagger are you able to download an emulator for azur lane?

[cyan dagger]

I can try.

[sinful yoke]

its so you can login on the pc, bind to yostar while logged in, and then login on your phone using yostar

since yostar doesnt crash

[cyan dagger]

Alright. I'll see to it later

Thanks

[solemn axle]

still there

i disconnected and reconnected

[sinful yoke]

can you try a vpn?

[solemn axle]

no

[sinful yoke]

why not?

[solemn axle]

just unable

[sinful yoke]

alright

someone said this helped them ```So just to offer what fixed my issue for myself with the initialization issue (100230): I was able to connect with cellular data, then it kept logging into the wrong account even though I was using my twitter to login. I then tried to switch from cellular to wi-fi while I got past the press to start screen, which also didn't work out for me. I then seemed to use twitter to login again while connected to cellular and it finally connected to my actual account on the correct server. I was then able to switch back to wi-fi and it seems to work fine now. I am not sure if any of that actually helps anybody but there's my anecdote. Good luck and thank you for the help!

[solemn axle]

i'm using a emulator

i'm trying to set it up to record on youtube so i got a android emulator

so idk if that applies here

i'll try tomorrow

[sinful yoke]

[low mortar]

Hello, I'm encountering a network error (100404) on iOS. Both on phone and iPad. I've tried rebooting my router/modem and restarted my devices. It does however work on phone using cellular.

[sinful yoke]

are you sure the game isnt blocked on your wifi?

[low mortar]

I was playing the game hours before this started happening. Don't see how it could be blocked.

[sinful yoke]

are you able to use a vpn for now?

all I can say is try waiting until reset, as that error usually only pops up when the server is in maint

[gritty belfry]

What is the mail of support (?

[sinful yoke]

[e-mail]

[gritty belfry]

Okay

[low mortar]

I'll try a VPN

[gritty belfry]

Is mail of Gmail (?

[trim raptor]

hi, i buy 1200 gems but got nothing while money in my chplay account is gone

[sinful yoke]

@gritty belfry its just an email

@trim raptor check pins

[low mortar]

VPN works, strange.

[gritty belfry]

But is the same mail of refund of geams(?

[sinful yoke]

it is

its one email

[solemn axle]

just gonna reinstall it

hope it works

[hollow cove]

Error 100230

Nvm

I just scrolled up 10 messages

nvm nvm, im still down. Oddly enough its happening to another game i play as well. I wonder if something happened in SEA

[lethal jasper]

I'm getting the 100230 error on NOX, Samsung Note 8, and my iPad

[tulip sable]

I'm getting a weird infinite loading screen when I boot the game up

[carmine hedge]

im using BlueStacks, i got the error 100230, i managed to use a vpn but when i got into game it reset all my progress, how do i fix this? i as well have my ID number too of the account i was using

[sinful yoke]

are you all in SEA

@tulip sable can you send a screenshot?

[carmine hedge]

SEA?

[shrewd vale]

@sinful yoke can you help me, i bought the $9,99 gems this morning but the gems haven't arrived yet to my account

[boreal stirrup]

I'm in NA and I'm getting the infinite loading too

[lethal jasper]

I'm in NA as well, pst zone.

[boreal stirrup]

Oh, yeah, pst here too

[carmine hedge]

im a NA as well

[low mortar]

PST as well. Only thing that works is a VPN or cellular.

[sinful yoke]

what isp

[low mortar]

Charter

[lethal jasper]

Charter

[sinful yoke]

timezone doesnt really matter. but since isps are usually in one side of the country

cause im not having any issues

@carmine hedge what isp?

[boreal stirrup]

Yeah, charter

[carmine hedge]

im un able to log in with my account

[sinful yoke]

are you having the same issue or

also can one of you contact charter then? seems like an isp issue

[carmine hedge]

i was having the 100230 problem, and i dont know how to get access to my account

[sinful yoke]

whos your isp?

[carmine hedge]

AWolfa 136346276

[sinful yoke]

your isp

internet server provider

not your username and uid

[carmine hedge]

oh sorry, i use Charter spectrum

[sinful yoke]

yeah so its an isp issue

charter most likely blocked it

[carmine hedge]

dang, well i can use a vpn no problem

[sinful yoke]

great for now

@boreal stirrup do you mind contacting your isp? though its 11pm
I dont think they'll be operating

[carmine hedge]

i just cant use my account though, how would i go about getting access to it?

[sinful yoke]

whats wrong with your account?

[carmine hedge]

i recently tried to log in and play on a vpn but it makes me start a new profile every time

[boreal stirrup]

I can try

[sinful yoke]

is your server on the right one

[carmine hedge]

i tried to log into the one i always used, it was Lexington

[sinful yoke]

can you try every server then just in case?

also did you ever bind it? some people think they bind it, and try logging in
but they didnt

[carmine hedge]

i think i did, but its a chance i didnt, i just spent a fair amount today on the game too

i tried the other servers but still nothing

[sinful yoke]

theres a good chance you didnt then

[carmine hedge]

is there a way to save it?

[sinful yoke]

if you think you did, do you remember binding with twitter/email/facebook?

[carmine hedge]

it should be bound to my email if anything

[sinful yoke]

can you check your email for an email from yostar?

[carmine hedge]

okay i will

i dont see anything sadly

[little gazelle]

Did contact Spectrum/Charter and inform them I was having an issue since it seems to be an ISP problem. mobile and VPN seem to work. Others having the problem should also call and report it so it is more likely to get resolved.

[carmine hedge]

ill do it as well

[boreal stirrup]

Alright, called charter and apparently it's not just azur lane people are having issues with

Tech support said they are working to resolve the issue but that they don't know when it will be fixed

So, I guess just be patient

[little gazelle]

Well time to use the mobile data I pay for lol

[carmine hedge]

awesome to know Car ty, and oof, maybe use a vpn on a emulator? i use BlueStacks with a Free vpn service

[little gazelle]

I initially though that Bluestacks trying to open the google store from the game caused some kind of IP ban since that was the exact moment I had it happen.

[tulip sable]

@sinful yoke

Just doing this. Unchanging

[sinful yoke]

@tulip sable can you try changing to wifi/data or using a vpn?

[tulip sable]

A thing popped up briefly that said "initialization failed"

OK I'll try

[little gazelle]

initialization failed: 100230 likely

[boreal stirrup]

Kawaakari idk if you saw, but I contacted the isp, look above a bit if curious

[sinful yoke]

I saw

[boreal stirrup]

Aight

[tulip sable]

Up

Yup

100230

[sinful yoke]

whos your isp

[tulip sable]

Switching to data didn't help

Charter

And it's been working fine earlier today

[sinful yoke]

scroll up

[carmine hedge]

yeah def a ISP thing

[tulip sable]

I played it not 5 hours ago

[sinful yoke]

scroll up

[tulip sable]

Ok. So it's a charter issue

Good to know

[sinful yoke]

[carmine hedge]

Kaw is there a way for me to get my account back sense i didnt bind it?

[sinful yoke]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@carmine hedge

[carmine hedge]

ty

[little gazelle]

I know Mobile data in place of charter works. I am jsut taking some other peoples word for VPNs working

[carmine hedge]

you are a life saver Kaw :3 you need a medal

[sinful yoke]

its no problem

[carmine hedge]

thank god i found this server though ❤

[glad yoke]

Logging in today brings me to this screen automatically every time, but has yet to actually reward me anything…

I pulled down the notification bar to check the date.

[sinful yoke]

not a bug

or anything

it just kind of does that

[glad yoke]

Ah…
And it gave ne my oil after I posted the message…
I'll try to keep this in mind next time it happens so I don't pester you with it, sorry about that.

[sinful yoke]

it wasnt reset yet

[cunning tide]

would yostar see my request more if its a email?

[sinful yoke]

what do you mean?

[clear otter]

so does the admins still in holiday?

[sinful yoke]

yes

[clear otter]

oh no

dorm set only 3 day left

i need those gem to buy 500 token

i hope they can extend it 😦

[sinful yoke]

https://twitter.com/AzurLane_EN/status/1137283120397312001

Azur Lane Official (@AzurLane_EN)

UPDATE

✠Das Bismarckhaus✠

Dorm set will be extended to 6/19, 11:59 P.M. (PDT). Extension will take effect upon our next update period, which will be announced at a later time.

#AzurLane

Likes

1024

Twitter

¯_(ツ)_/¯

might want to read up a bit where they post announcements

10 more days

[clear otter]

ah i missed it thanks 8'D

because i just only saw the shop

[golden citrus]

I bought a sack of gems for 9.99 yesterday but the gems are not deposited to my account. Why is that?

[sinful yoke]

check pins

[tender vortex]

my missing gems ;-;

3days left for skins

[golden citrus]

@sinful yoke how to check the pins?

[sinful yoke]

?pins

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[tender vortex]

here you go Rygart

[golden citrus]

@tender vortex @astral rampart thanks alot.

[carmine hedge]

[tender vortex]

[golden citrus]

@sinful yoke im new around here.

[sinful yoke]

welcome

[golden citrus]

thanks

[elfin glen]

So I’ve been having an issue recently where once I connect to my WiFi (charter) this pops up. However the moment I swapped to cellular data it goes away. Anybody maybe know the reason why. Thanks in advance for any help you throw at me.

[sinful yoke]

charter is having issues atm

[elfin glen]

Ah I see, I guess cellular data life for me then, now if only I could get more than one bar...

[sinful yoke]

a vpn should work fine? maybe? all I know is that theyre having technical issues

[elfin glen]

I’ve never actually tried a vpn before but maybe it’s something I should look into. I’ve only heard good things about them (from what I remember)

Well thanks for the tips and heads up about charter kawaakari

[candid kayak]

I suppose it's still unsafe to buy stuff?

[sinful yoke]

its safe

[dawn rover]

My friend's phone automatically deleted the Main Azur Lane file. He's freaking out about the loss of his account as he didn't bind it. What options does he have?

Would this do?

[sinful yoke]

that would

[dawn rover]

He just told me as he was making a new account in the same server, it logged him back in mysteriously

All progress saved.

I guess miracles do happen.

[candid kayak]

But since I have an inquiry running via Toaster about a failed attempt to buy a scherzo box, could I reattempt? (can't refund from google anymore since it's been too long)

[sinful yoke]

dont repurchase those, only gems are “okay”

[kindred sinew]

What are the chances of the devs also extending the time for the skin? Been waiting for almost a week or so and I still haven't gotten my gems.

[sinful yoke]

we dont know

but we’re bringing it up

[candid kayak]

Ah okay

[kindred sinew]

I see, thanks.

[worldly meteor]

i purchased 2 times for the Pack the second was ok but the first wasnt, i hope they would refund my first transaction

[thick wraith]

@worldly meteor XDD I purchased 3 time but I didn't get any thing but I just got one of it refund from Google

[worldly meteor]

That still sucks

I wish they come back and resolve this as soon as possible

[sacred kindle]

meanwhile I can't even play 😢

[gray otter]

I think bluestacks 4.0 seriously have a problem with the game
there's an issue whr it is possible for the whole bluestacks to crash when I enter something at the chat room (as in when I finish typing and press enter)
literally just redownloaded bluestacks but the issue persists

[carmine hedge]

huh, never had any issue with it

at least until 2 months ago

try Nox

[void sky]

Just bought gems and it went fine, even with my shitty data network. So my failed trading license is really just bad luck...

[cunning tide]

tbh bluestacks and nox will be the same if your computer doesnt like them

my computer doesnt like them despite being a gaming computer

[umbral mural]

Hello! I can’t log in into my account on iPhone, when I download the app I get the menu where I can choose to log in with twitter and facebook. But it then proceeds to skip that and go directly to servers and makes me start a new account when I want to log in. What do I do?

[carmine hedge]

Hello,i tried to sync my phone with emulator but my emulator account got reseted too

[median needle]

@carmine hedge

1. make sure to have pingable discord name.
2. make sure you're choosing the correct server when you log in.

[carmine hedge]

I chose the right server

I signed in with my fb account on phone and it was reseted

After i go on emu it was also reseted

Even if i log off fb

[median needle]

did you try to login in the settings menu?

[carmine hedge]

Hmm no i did it on main screen

[median needle]

@umbral mural restart the game and you should be able to login with Fb or twitter. make sure you're choosing the right server.

[umbral mural]

@median needle I did, but it skips the first screen and chooses something else, I never have the chance to log in before it makes a new account or something.

[median needle]

@carmine hedge then you're not choosing the correct server. check each server to see if your stuff is there.

ok then go into the options menu and choose "log out" you'll be brought to the title screen and you should be able to login then.

[umbral mural]

Okay, I’ll try that!

[wraith tangle]

I keep getting initalization error 100230 since last night. What can i do to stop it?

It shows this error on the main screen just before the login and server selection pops up.

[umbral mural]

It worked, thank you! @median needle

[median needle]

@wraith tangle sorry for the late response. was playing monster hunter
try using wifi or a vpn.

[wraith tangle]

I am using WiFi at the moment

I had zero issues last night, turned off the phone, then this morning errors

[median needle]

ok try using a vpn then. check the pins here to see which ones you could use. or you can find some on your own if you want.

[wraith tangle]

VPN?

[median needle]

Virtual Private Network.
TL:DR it lets you set your connection/ip address to anywhere in the world.

[wraith tangle]

I'm not very phone savvy

So you've already lost me sadly

[median needle]

it's fine. most vpn just have you hit a button select a place to set it and the app does the rest.

[wraith tangle]

Is there any other ways besides VPN to try and deal with the error?

[median needle]

sadly no. if switching to mobile data doesn't work you'll have to use a vpn to play.

[wraith tangle]

Hmmm. The reason I asked was I've had this error just after the massive UI update and it just stopped after a few days by itself as far as I could tell

[median needle]

ya afaik no one here knows the specifics. (don't @ me) but the only solution is to switch your connection to wifi or a vpn (or switch to mobile data if you're already using wifi)

[wraith tangle]

I don't have service ATM so WiFi is all I got

[median needle]

then you'll have to try using a vpn for now. the ones recommended for android are: tunnelbear or hotspot shield. and for ios it's: vpncat free.

[wraith tangle]

Ok. I'll try them out.

Thanks for the assistance.

[river shadow]

Is it possible to retrieve old account?
I only remember my user name

[median needle]

yes it is.

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[median needle]

but you do need to remember the server you played on.

[river shadow]

Lamo that's sketchy one

Started around lunch and I changed my phone around December

Anyway thanks for info

[wraith tangle]

@median needle your advice worked like a charm, thanks

[rose steeple]

hi.. i got a failed transaction while top up the gems.. where should i contact them?

[median needle]

check the pins.

[rose steeple]

@median needle ayee thanks buddy

[manic shard]

I contacted cs a week ago and i wasn't given a response yet,i was wondering how long was the response wait time for everyone else

[solemn axle]

it varies i think

also on all my devices it says network error and won't let me log in

[tight geode]

Hi! Before I say anything, I clarify that I speak spanish, so I apologize for my English. The thing is, the game stays in the loading screen. I have not uninstalled yet because I didn't link the game to any social media. So, can you tell me how to fix the problem without uninstalling? Or in the case that I HAVE to uninstall, how can I get my account back? Thank you :3

[median needle]

@tight geode try using a vpn or switching to wifi/mobile data to fix the infinite loading.

@manic shard it takes 1-8 business days to get a response from cs.

[median tide]

Hello, not sure if its the right place to ask but
Is the "beginner reward" quest exist in EN? I only started 5 days ago and it seems like i havent saw/did the quest

I already asked around but they said it seems like a bug

[median needle]

yes it's a bug and it's known.

@solemn axle does it just say network error or is there an error code as well?

[median tide]

Oh, then how itll be fixed?

[median needle]

when the devs are able to fix it.

[median tide]

Do i actually report it or theyll just overall fix it on their own

[spring grotto]

We'll have to wait for the devs input regarding it first. It's been reported to them for now so we just need to wait to see if they can apply an overall fix or if it'll need to be fixed for individual accounts

[median tide]

Alright, good to know

Is this a recent bug or something, i cang really tell

[spring grotto]

It is rather recent, yepp. Iirc it's from the UI overhaul but it could've been a little bit later

[median tide]

I see, i guess ill just have to wait

Itll be a waste if i cant get the rewards there

Anyway, thanks for answering

[small verge]

My purchase didn’t get to my account

[steel atlas]

/email

/help

[pale pagoda]

📥 | The list of commands you have access to has been sent to your DMs.

[spring grotto]

If you encountered a failed purchase, please check the first pinned message in this channel

[small verge]

/help

[pale pagoda]

📥 | The list of commands you have access to has been sent to your DMs.

[spring grotto]

And as well, this channel is not for bot commands. Please do that in #bot-spam

[small verge]

Okay

??????

Confused

[spring grotto]

How so?

[small verge]

I don’t know how to contact them

[spring grotto]

Just follow the first pinned message in this channel and it'll tell you steps

[small verge]

How do we check the first pinned message

[median needle]

?pins

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[small verge]

What is a transaction ID

[median needle]

it should be on your receipt that google play emailed you.

[small verge]

I have AppStore

[median needle]

then the receipt that apple emailed you.

[blazing aspen]

Hi, anyone here using custom android rom? lineage os, resurrection remix, etc, can it run azurlane? i have heard it cause problem with some other games

[median needle]

nope can't help ya there. this is AL tech support not android rom tech support.

[tulip sable]

How do you use account binding to recover your account? I had mine bound to my FB.

[blazing aspen]

that is too bad, thanks tho

[median needle]

you login at the title screen.

[modest sparrow]

I Have A Problem I Can't Recover My Account That I Bound To My Yostar

Idk Why But When I Try To Login In Again I Got My Self At The Tutorial

[median needle]

make sure you're choosing the right server.

[modest sparrow]

Yes, It's Sandy

[median needle]

did you bind your account to FB and/or twitter as well?

[modest sparrow]

Nope

[spring grotto]

So you bound to Yostar in the settings menu originally, right? And then logged in with Yostar on the title screen?

[boreal stirrup]

Are West coast Charter users still having trouble with Azur Lane?

[modest sparrow]

Yes, That It

[spring grotto]

Title screen where you should've chosen Yostar for reference. You didn't try to bind here did you?

[modest sparrow]

When I Play This Game I Bind It In The Setting Menu Not In The Menu "Press To Start"

[spring grotto]

Okay. If you did have it properly bound to Yostar in the settings menu and then logged in w/ Yostar on the title screen then try logging into all the servers. B/c Yostar really has never had an issue before w/ retrieving accounts. that's reserved for FB

[modest sparrow]

Hmmm...

The Name Account That I Played Is "Esperanza" Lvl "36" On Sandy Server I Logout Around 9PM Today

[spring grotto]

Well try logging into Sandy and then also all the other servers just to be sure

[modest sparrow]

Oke

[solemn axle]

it's fixed now @median needle i just logged in and retrofitted javelin so all good

[sinful yoke]

@boreal stirrup are you able to look at an outage map?

[boreal stirrup]

So I still get the infinite loading screen like 9 hours later seems Charter still hasn't fixed the issue

Oh uh

[sinful yoke]

my isp (comcast) has one and usually lets me know, though it doesnt specifically label whats not working

[boreal stirrup]

I just talked to tech support again and he said that there didn't seem to be any outages

But I can look

Yeah, looks like lots of people are reporting gaming related sites as unaccessible

Engineers are supposedly looking into it, but still no ETA on fix

Tech support doesn't seem to know anything about it I guess

[sinful yoke]

hopefully they fix it

[solemn axle]

scratch that

it worked on my phone

but not the computer

[pine bough]

Hello! Who can say, how i can restore my account after update my phone by OTA (maybe not for this)? i remember my nickname, i have my purchase information, i dont remember server, tech support doesnt answer me in game (8 day passed)

[sinful yoke]

did you bind it?

[runic trout]

Hey

[smoky timber]

I sent an email a couple of weeks ago and they never answered me

[pine bough]

@sinful yoke nope, to the best of my memory - server was - washington, so i try search my account - & i not found it

[runic trout]

Can I recover my account. I haven't been playing that much but I did invest in the game and I don't wish to lose that account as I reformatted my phone.

The username was 'NubPlayz'
The level was somewhere between 30 to 50
And it was registered around a year ago
Server was Lexington

[smoky timber]

say goodbye to your waifus

[round lodge]

Sorry, but tired already.
Why do you have such slow support? 10 days passed from my letter to the mail about the loss of access to the game accounts and there is still no answer.

[runic trout]

Shit man

I spent money on that account

[smoky timber]

[runic trout]

Ahhhh fuk

[smoky timber]

my lovely kizuna ai

[runic trout]

Should have known to bind it ..

Can I recover my account. I haven't been playing that much but I did invest in the game and I don't wish to lose that account as I reformatted my phone.

The username was 'NubPlayz'
The level was somewhere between 30 to 50
And it was registered around a year ago
Server was Lexington

[spring grotto]

@runic trout @pine bough If you didn't have it bound, you can recover it now. Follow these steps for recovery

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[smoky timber]

@spring grotto i send an email 2 weeks ago

gg

[pine bough]

ingame tech support cannot recover account?

[round lodge]

3-5 days? It's fake. I'm waiting 10 days.

[sinful yoke]

its 1-8 business days

[spring grotto]

@smoky timber The response time can be anywhere between 1-8 business days(weekends and their recent holiday excluded) due to a backlog that support has so if it's been over that amount of time, send a reply email to your original one.

[smoky timber]

ok...

[spring grotto]

The command says 3-5 but that was before support received a mountain of support request following the UI update and Bismarck update

[smoky timber]

in that update I could not get past the loading screen

If you had not saved your account before, you lost it. but I did not know about the update

[sinful yoke]

its fairly recent

[round lodge]

In another game I play, there was also a failure and a massive appeal to technical support. Within 4 days they answered my letter, but here ... I have no words.

[runic trout]

Oof

I hope I get my account back...

[sinful yoke]

please understand their team is small, as much as they want to get to your emails asap, they physically cannot due to lack of manpower and overwhelming amounts of emails theyre doing their best

[smoky timber]

im not sure about that

[sinful yoke]

did you include all necessary information

if you dont help them, they cant help you
and they tend to prioritize emails with correct informations (and purchase issues)

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

this is said information

[round lodge]

Is it difficult to hire additional technical support staff?

[smoky timber]

I do not have purchases in the game

[sinful yoke]

if you did, reply to the same thread

[smoky timber]

[runic trout]

@@sinful yoke I included all info on my current acc, but I can't remember some of the details of my lost account, is it still possible to get a recovery I did send the email tho.

[sinful yoke]

@smoky timber that doesnt matter regardless

[calm pasture]

speaking of purchases

Hello! I'm having some problems with gem purchase and I was hoping someone could help out haha. The purchase was made but the gems didn't show up.

[spring grotto]

@round lodge They're working on it as per a previous announcement

[sinful yoke]

@round lodge you have to live in china, speak mandarin and english, so I assume yes

[smoky timber]

@sinful yoke I'll try again ty

[sinful yoke]

@calm pasture check pins

[calm pasture]

oh my bad ;3

[spring grotto]

@runic trout The main type of information they need for your previous account is the in game name, server, and (if possible) your UID. Commander LVL is also helpful. They at least need some information along these lines to help pinpoint your account

[runic trout]

Oh ok

[round lodge]

I thought that the worst technical support from WG, I was wrong.

[runic trout]

Thx

Can this work

[sinful yoke]

looks like it will

[runic trout]

Thank u

[round lodge]

Not one payment more for such support, even if they answer tomorrow. I'm tired.

[little gazelle]

Still only in the States as a VPN through Canada or Mexico works

[round lodge]

What time is it now where their developer office is?

[sinful yoke]

very late iirc

should be 2:34AM

[round lodge]

+5 hours difference. thank

[sinful yoke]

they should be in office in 7.5 hours

[round lodge]

If I correctly counted, it turns out at 10 o'clock local time?

[sinful yoke]

judging off server time (pdt) its 7pm when they’re in office
5 hours before reset

[sacred kindle]

The people that are having issues connecting because of spectrum.. do you mind PMing me the state you live?

[north harness]

Is it intentional the screen flashes when this finishes loading?

Because thats a nice way to give someone a seizure, headache or just disorient a player

[sinful yoke]

its a bug

once you know it happens just close your eyes when starting the game

[mint niche]

Every time i log into the game, it forces me to build a ship even if i dont have the resources to, as if im repeating a tutorial phase, is this normal?

[sinful yoke]

its a bug, can you try building from every category? someone said this helped them

[mint niche]

ah okay, ill try that out when i get some cubes asap

[haughty lava]

I've only been playing for about 9 or so days and a friend pointed this out to me, I don't see anything on my home screen relating to beginner rewards. Any insight on that would be handy.

[sinful yoke]

bug as well unfortunately

some people cant see it

[haughty lava]

Well that's rather unfortunate.

[carmine hedge]

@round lodge maximize profit

[verbal minnow]

I tried to purchase the lucky box and it glitched out and I didn't recieve it. but the charge went through and is in my google play purchase history.

What do?

[carmine hedge]

check pinned message

[verbal minnow]

Thank you sorry.

[carmine hedge]

np

[odd jacinth]

Guys I still didn't get my Scherzo Box and didn't even get a response from support yet it was over a week ago...

is there any other way to get that box the payment went through etc

[sinful yoke]

they take 1-8 business days to respond and they didnt work this friday

[odd jacinth]

well lemme check a sec

I wrote on last Thursday

[sinful yoke]

the 6th?

[odd jacinth]

nope the 30th last month

[sinful yoke]

its only been 5 business days unfortunately even though it feels like forever

staff went on holiday this friday, so its been pushed back a little

[odd jacinth]

well I'd like to have the stuff b4 the event ends...

[stuck yacht]

I have same prob but I just want reassurance that something is being done about it

I was charged $29.99us 5 times

[odd jacinth]

at me it was 2 times and once got refunded already

[pallid crypt]

Hi, i sent an email to [e-mail] 9 days ago (05/31) and I am yet to receive a response

[stuck yacht]

Apperently everyone is on holiday

[pallid crypt]

really? until when?

[sinful yoke]

they were on holiday on friday

they do not work weekends regardless

they will be in office in around 4 hours

[lucid hearth]

I also bought a Scherzo Box and I didn't get it. I already got charge for it :I

[sinful yoke]

check pins

[hot verge]

Hey, I sent an email for the account recovery the 05/24 and I didn't recieve anything

I have to wait more?

[sinful yoke]

can you send a follow up email (reply to the same email)?

make sure yo include all this information

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[hot verge]

Yes I do

[eager gull]

so i just sent an email because i bought an expensive gempack [fml] and was triple charged [orz] the average time for addressing these things is 7-10 Bdays?

[sinful yoke]

around then

yes

you can try refunding through googleplay/apple though

[eager gull]

uh

how do i do that?

[hot verge]

I bought gems in my account, I have the receipts

[sinful yoke]

as an apple user, I have no idea unfortunately, you may have to google it

[eager gull]

so gplay only has the recipt for the one purcvhase as it should

well ill just wait for yostar to get back to me since it isnt something that i overly need to rush to resolve

[vagrant zenith]

do they usually answer on a certain hour or it's possible to get a reply even now

[sinful yoke]

I mean, they'll only answer when theyre at work, so a certain hour

[vagrant zenith]

fair enough

[gritty belfry]

And now(?

[sinful yoke]

try restarting the game

[small verge]

I didn’t get my gems on my account

[gritty belfry]

Check pin messages

@sinful yoke i did

[sinful yoke]

try repairing files or reinstalling (if bound)

[gritty belfry]

Humm okay i try

[amber hearth]

i reinstalled and deleted cache and i still can't get gems

[sinful yoke]

did you get charged and not recieve any?

[amber hearth]

yes

[sinful yoke]

check pins

[boreal stirrup]

just wanna update on the west coast Charter situation

It seems to be fixed

at least for now

I can log in and play now

[amber hearth]

when it says i have to get latest patch when i reinstall does that mean i gotta do audio/ live 2d updates?

[dusk flower]

There's only 2days left for the limited skins. I want to follow up my concern about my purchase problem. I've been waiting more than a week

[lucid hearth]

I had the same problem. Just gotta wait :/. Sucks I might not be able to buy Bismark's skin :/

[pale river]

gotta wait more until they backread everything which will never happen cuz more players send emails to them

[supple totem]

anyone know why i only get notifications when i start up the game?

[keen raft]

what phone do you have?

[supple totem]

galaxy s8

[keen raft]

any power saving things turned on?

[supple totem]

ah i see that may be my problem

i dont get it though cause i get notifications just fine with other apps

[sinful yoke]

azur lane doesnt give notifications with power saving mode on on android

[supple totem]

oh i see

[stiff snow]

Hello. My phone recently broke and I have to reinstall everything on it. Is there a way to retrieve a lost account?

[median needle]

did you bind it to Fb, twitter, or YAS?

[stiff snow]

I don't have facebook or Twitter until recently sadly

Don't know what yas is

[median needle]

ok. well hopefully they'll still be able to get it back. follow these steps.:

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[stiff snow]

What happens if I give the wrong profile name? My memory isn't too great

[median needle]

then they won't be able to get your account back.

[stiff snow]

Is it possible for there to be multiple accounts with the same name?

[keen raft]

no

[stiff snow]

Ok. Thank you that helps.

[median needle]

yes and no. yes the same name can be used for multiple accounts. however, those accounts cannot be on the same server. 1 account name per server.

[stiff snow]

I started playing around September in the United States. What were the only servers around that time if you know so I can narrow it down?

[sinful yoke]

avrora

maybe lexington

[median needle]

(really the rest were added later? i remember only having washington and lexington added. the rest were already there.)

[sinful yoke]

(everything but avrora was there at the start)

[keen raft]

lexington was added aug 23

[median needle]

that's not how i remember it. what timeline are you from?

[stiff snow]

My memory tells me I only had 2 choices

[shrewd delta]

Are there any ways to retrieve old account

[sinful yoke]

did you bind

[shrewd delta]

My phone died on me and i didnt bind

[sinful yoke]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[shrewd delta]

If not then lol om ded

Ohh i see

Thx

[spare dew]

Been a week since I sent an email about trade license price being deducted twice but still no response

[pale river]

some like me have been waiting for 12 days since event started, no need to rush

[stiff snow]

Ok this is strange... I never bound my account, but when I logged into the Washington server it had my account? Did I just get lucky?

[median needle]

at least you got your stuff back.

[outer herald]

Just bind your email just in case

[verbal minnow]

bleeeh.. I wonder how long its gonna take to get a response about my missing lucky box purchase..

[dusk flower]

Well some bought gems because of limited skins so yeah, they need to fix it before the expiration date.

[umbral mural]

Based on previous conversations here, always bind your account!!

[proper eagle]

why cant i buy the sherzo of iron and blood pack even though i have $30 itunes balance
it keeps saying error:200220
i tried all methods to fix this but i cant find a solution
do you guys have an idea to fix this?

[sinful yoke]

try switching to wifi/data or use a vpn

[proper eagle]

i'll try vpn

but if doesnt work do you have any ideas?

this keeps showing up

vpn did not work😫

[sinful yoke]

can you try switching to wifi/data?

[proper eagle]

i tried that before too but it isnt working

i am currently trying to reinstall the app to see if it will work

[modern mountain]

Does reply from azur lane cs take 1 to 10 days?

Ive noticed ive been waiting for quite a while now

[median needle]

it's 1-8 business days.

[proper eagle]

why cant i do in-app purchase in azur lane T^T

[median needle]

if one vpn didn't work try using another. other than that there's not much that can be done but email CS.

[cunning tide]

question why hasnt my daily commissions reset yet?

[granite oriole]

How the hell are you able to find your old account back with so many different servers... This game is too weird

[acoustic shard]

@sinful yoke two weeks and I still have not received any answer

[granite oriole]

If i can't get my old account back, I've spended money on this darn game.

I'll quit.

With even trying

[spring latch]

There are only 4 servers...

[steel aspen]

@cunning tide daily comms don't reset if the reset happens and you're log in the game. If you're in when the reset happens, don't open the commission section and restart for a reset.
(late, but could help)
#bug-reports next time

[fallen crystal]

can i follow up on my transaction now?

its been 7 business days since i've purchased

[tall spoke]

wait you too?! @fallen crystal

[fallen crystal]

yes

ever since the 31st

[quick tendon]

same here

[hybrid folio]

same here

[dim monolith]

same here

[quick tendon]

and the skin sale ended at 12 june lol
just pray the gm is extend the skin sale

[tall spoke]

they'd be pretty if they dont

also

I can sue them if they dont

AND I FUCKING SERIOUSLY WILL

[hybrid folio]

Dev pls extend skin date

[tall spoke]

[ancient badger]

Hi there bois, i come again to ask for help, do you know of any way i can look at my account name having lost my account?

[brittle grail]

and still waiting for my gems or refund

[pale river]

I will rage resend after 8 bussiness days, no worry

[hybrid folio]

extend or we riot

[tall spoke]

9 days (7 of "Business" days) still no gems for me

[steady glacier]

Can y'all help me with a log in problem, I'm on the jp server

[quick tendon]

ima just wait till the gm read trough our email and give us extended event \

[marble musk]

I've found small bug in game

[pale river]

the clock is ticking to the final riot

[lucid hearth]

All I want is the lucky bag I paid for and didnt receive :(.

[sour blaze]

^

[tame spoke]

hello?

[wheat bough]

Hi, i need help regarding accrecovery

acc. recovery

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[wheat bough]

I thought I have bound to Yostar. But is not.

Now I lost my account.

[spring grotto]

Did you log in w/ Yostar on the title screen? If so, then you also need to make sure you choose the correct server. It needs to be the one you played on previously (e.g if you played on Sandy, you need to choose Sandy instead of Washington)

This is assuming you did bind it in the settings menu correctly when you were logged into your account

[wheat bough]

no is empty. currently i try to send an email to Yo star

[spring grotto]

Well if you didn't bind it properly, you need to follow these steps

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[wheat bough]

ok thx

if i dun have my uid how do i get it?

[spring grotto]

If you don't have it, it's okay. It's not required but just requested. In game name and server are good enough to start the process. Commander LVL is also good if you happen to know it

[wheat bough]

????

sorry it seem my acc is back

but how??

never mind, ty very much for your guidance.

[spring grotto]

Good to hear you got it back

[candid kayak]

I am also in the "didn't get my lucky bag" boat :( some info would be nice

[cursive heart]

[candid kayak]

so not sure if I should buy the skin I want or wait until we get info for the "lost" scherzo bags

[lucid hearth]

I was going to buy Bismark skin with the gems we get from the lucky bag...but I didnt receive mine either, and I dont want to spend more money. :/ specially with all these errors ocurring

[vernal void]

Can help me? I still stuck here

[harsh verge]

How I recover a account

[fading perch]

Ive sent an email to cs about 2 weeks or 8 business days ago and still havent recieved a reaponse

Whst should i do?

[spring grotto]

@vernal void For that issue, we can only suggest to try a reinstall as that's presumably caused by a missing file. And if possible if you didn't before, try using Wi-Fi
@harsh verge Did you have it bound to FB, Twitter, or Yostar?
@fading perch If it's been over 8 business days, you can send another email to them as a reply to your first one

[fading perch]

Is it going to take another 8 husiness days to respond

[vernal void]

@spring grotto okay thanks for help

[spring grotto]

@fading perch Ideally, no it shouldn't. Most people say the request gets answered still in a timely manner w/ the reply email
@vernal void No problem. Just let me know if it still doesn't work out

[harsh verge]

Yes

[spring grotto]

Okay, then log in w/ your bind option on the title screen as shown in the screenshot and then choose the server you previously played on

[harsh verge]

The problems is that my account is blinded but still don’t work

[spring grotto]

How so?

[trim raptor]

since i can't receive my gems, and already do as pinned post said, what should i do now ?

[spring grotto]

If you followed the pinned message, then it's just a matter of waiting for support to resolve your issue

[trim raptor]

i think this gonna be long, and the promise ring only 2 days left

[cursive heart]

[harsh verge]

Is that my before account is blind with fb and because now I don’t have to much time can’t play al and yesterday’s when I enter the game is like I started again all my progress is lost and when I try to login again with my old account is say it have a error

[spring grotto]

What's the error exactly? Can you get a screenshot of it?

[harsh verge]

Wait

[spring grotto]

So you tried to get back into your account from the settings menu?

[harsh verge]

Yes and the inicial screen

[spring grotto]

Well if you tried the settings menu first, you overwrote your bind. The settings menu is for binding only and the title screen is for retrieving accounts only. And did you only have it bound to FB?

[harsh verge]

Yes

Well actually I tried fist on the screen later on the setting

And I was on my old account server Sandy

😩😩

[spring grotto]

Hm...if you tried the title screen first, then you need to make sure you're on the right server. So I'd say try logging into the server you were previously on and also ALL the servers to see if your account is there or if it starts the tutorial

[harsh verge]

My old account server was Sandy

And when I enter I selected the server sandy for play

[spring grotto]

Well try all the servers just to be sure but if that doesn't work then it sounds like you overwrote the bind or FB just didn't wanna work (which isn't too unheard of). But if the servers don't work, follow these steps

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[jagged bramble]

I got the gems bug.need help asap so I can bought ring pack for my boates

[dusk flower]

Check the pinned message

[jagged bramble]

Kay

[dusk flower]

Also, you might not make it. I've been waiting for more than a week and I still haven't receive it.

[jagged bramble]

Yo, m8.dont tell that to me

[dusk flower]

The only thing to do now is to request for an extension

Even if you do ask for an "ASAP", everyone here are demanding an ASAP fix before the expiration.

[harsh verge]

I yesterday send 2 mails to azure lane

[dusk flower]

So if you just recently bought your gems, just for this event, there's an option for a refund, I heard.

[jagged bramble]

Well,good to hear that

[ruby coral]

I lost my account while switching phones. How could I recover it? (It wasn't bound but I tried using the yostar code but I was too late when I tried using it) what can I do to recover it since I put way too much time into this to restart

[teal wharf]

you'll have to email, but you should have bound it ...

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[teal wharf]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

for future ref always bind in settings

[teal wharf]

my bad wrong one

[ruby coral]

I don't have neither Facebook not Twitter

[sinful yoke]

you’ll need one for recovery

[ruby coral]

Guess I'll make one @-@

[oblique pollen]

Anyone here know how to fix the "Binding failed" error when trying to unbind from twitter?

[spring grotto]

What's the error code exactly?

[oblique pollen]

uh lemme check it was 08something

no wait 100213

[spring grotto]

Gotcha. That error appears when you try to unbind your last bind option from the game. So to manually get it unbound, you'll need to contact customer support to get it done unfortunately