you mean, the client which they built?
#tech-support
lost steeple
yeah
sure our fault, im not trying to gett salty but dont blame users for nothing
limber bloom
thats just a bad excuse for yostar fucking up
icy perch
Oh great now the fires started
misty crow
This isn't exactly a complaint channel
lost steeple
we're payi ng to support the developers cos we like the game
median needle
oh? so if it's the servers fault then why have i never once had a payment issue? surely if it was the servers fault i'd have the problems as well. 
misty crow
So please stop
limber bloom
so where is the complainment channel then
misty crow
There isn't.
median needle
there is none.
misty crow
Cos it encourages toxic behaviour
icy perch
But it's not toxic to blame us for not getting what we paid for?
median needle
we're not blaming you? 
it's a connection issue that you can't predict and you can't really fix it either.
limber bloom
its a connection issue on their end at most
keen raft
median needle
then again i bring up that i've never had a payment issue and i've bought stuff with an emulator and a phone. so it's obviously not that.
sometimes your internet is just crap. 
limber bloom
u cant be telling me that since thursday so many people had a connection issue at the same time
median needle
"so many people" you do realize that the people reporting it are like 1% of the player base right? it is an issue but not nearly as big as you think.
ivory path
lol
icy perch
I live in Australia so I have third world internet but it's still some of the fastest in this country
limber bloom
so its obviously something wrong with their servers, if it was like one or two guys or a couple u could have said its a connection issue on the players side, but not with this many problems
keen raft
One or two
If only one or two people out of the 60,000 on this server that purchase issues that would be a miracle
lost steeple
lmao dude just drop it, users can only do what the software allows them to do
if server desync was the issue they couldve had countermeasures by making sure that it was synced before initiating a purchase
tall spoke
welcome to the scammed party
now wait for 1-8 working days like us until the refund/purchase comes in.. in which event will be over and there'd be no point to get the purchased gem/item cause you wanted is an event specific costume/package...
pale river
#complain-support 
tall spoke
cursive heart
google play refuse to refund me too
lost steeple
has to be witin 72 hours of purchase
cursive heart
Its not even a day and yep still got refused
tall spoke
welcome to my world
tall spoke
the world where you spent something on a non-trivial thing but it got luled upon by system so transaction failed but money got deducted and now we wait which made me rethink why I spent on this shit when service itself is shit
lost steeple
what are yo buying? the lucky box?
median needle
i'm stealing that emote
unique bronze
is there a way to get azurlane on nox or any emu without vpn if its not in your region 
median needle
sadly no. you have to use a apk (and possibly a vpn to connect)
unique bronze
thank you 
tall spoke
use qooapp.. its easier
unique bronze
is it some apk website ?
cursive heart
its like play store but not restricted by regions and stuff
median needle
no it's an apk-ish app for your phone/emulator. i tried it once and didn't like it. personally i'd say go with getting the apk file.
unique bronze
i see makes sense
obtuse patio
so having your money taken and not receiving what you paid for is not a big issues 
wise current
obtuse patio
hearty cloak
Game is not working.
median needle
who said it wasn't?
if you've already sent an email or dmed someone on discord you just gotta wait.
@hearty cloak in what way?
obtuse patio
wise current
hearty cloak
@median needle The game dropped me out, and when I closed the game app and started it again, the title screen gets stuck in loading
peak peak
anybody got their purchased gems or something? i've been waiting for 5 days now
median needle
"it is an issue but not as big as you think" in comparison to the vast majority of players, the ones getting payment issues aren't that big. i never said it wasn't an issue because obviously it is.
hearty cloak
Same story for Japanese version too.
wise current
"people reporting it are like 1% of the playerbase right ?"
what if that 1% spent more than the rest of 99% ?
is that still "it is an issue but its not as big as u think" ?
median needle
lol yes because they're still the 1% of players. doesn't matter how much they spent. or what should those 1% get priority over the rest just because they have deep wallets? get real.
@hearty cloak are you using a vpn to play? if so it sounds like it stopped working.
tall spoke
I dont have a deep wallet...
hearty cloak
I don't use VPN...
wise current
i could continue myself about this, but i might stop since i get warnings already
median needle
ok. try changing to wifi, or a vpn (or mobile data) to see if it loads.
wise current
orchid karma
cursive heart
If the box ever arrived after the end of event it would be a total waste 
hearty cloak
Tirpitz "I think, therefore I am. Probably."
wise current
orchid karma
@cursive heart it'll probably never come x)
cursive heart
Guess I have to accept it, cant do anything else either
wise current
tall spoke
technically you could sue them for not giving you your prefered item cause they fucked it up
median needle
spending several hundreds for a failed 30$ purchase.
hot ore
Does anyone here has missing nagato sleepwear lines
Tried repairing, still doesnt work. The patchnote updated the voice already isnt it
median needle
her sleepwear? you mean "the great foxes respite" skin right? that one isn't released yet.
hot ore
Yea that, The audio files doesnt chage yet?
I think I saw the patch note saying CV updates tho
@median needle
median needle
ah ok. i'm not sure. could be corrupted files.
you can clear cache and see if that helps or reinstall if you want. (make sure your account is bound before reinstalling)
median needle
i'm not sure then.
k.
hot ore
Someone was typing and I got ghosted,
cries
obtuse patio
But i spent over 100
hot ore
Oh wait they are still typing lol, just wanna know though if anyone is having the same prob
daring hamlet
is devs still have some problems so they dont have time for account recovery? or they started recovering accounts?(not complaining, just want to know)
misty crow
They are being swamped with work ever since the UI update really, and them being understaffed doesn't help issues much either
daring hamlet
thats sad(
lost steeple
are they hiring 
lilac frigate
big sad
summer spear
have they fixed purchases btw?
id still like to buy those skins
oh ye also want to buy those rings
and i still have lucky box in my shop 👀 tempted to buy it again 
spring grotto
Well purchases have always had some issues since the game came out. So if you happen to get a failed purchase, it's just bad happenstance. Ideally it should work though w/ another purchase (but again, it can technically happen again)
And don't attempt to buy the Lucky Bag again if you have already. That'd just create more issues since you've already bought it once
fallen crystal
when I can i expect my gems to arrive? 
as long as it comes before the z23 skin leaves, i'll be fine but its getting dangerously close to the date
spring grotto
When did you contact support?
spring grotto
Okay, the response time can be anywhere between 1-8 business days (weekends not included) due to a backlog w/ support so it should ideally be anywhere in that time frame
fallen crystal
right weekends doesnt count
half crow
?techsupporten
astral rampartBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol | I like Bucky#3457 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
jaunty storm
hi. i bought gems on the on the 23rd and the trade license on the 24th of last month but didn't get both. i did send an email to support on the same days that happend but i still got no response. i wanted to ask how long it will take because first it was 3-5 days and now it ist 1-8 and it has already been 8 days. any help would be nice.
half crow
Hi, same here, i bought lucky box but still haven't received the goods. i already send an email to support also but still got no response. any help or just wait? 😃
spring grotto
The response time is anywhere between 1-8 business days (WEEKENDS NOT INCLUDED). If it's been over that amount of time, you can send another inquiry to the email as a response to your initial one
jaunty storm
ok since its been 9 days without weekends today i will do that. should it be the same contants in the response to my mail as the first time?
spring grotto
Yeah, send a reply to your first one with all the requested information for purchase issues. Which are layed out in the first pinned message in this channel
jaunty storm
ok. thanks^^
fast tree
Gacha games whole business model is survive off the 1% whales that spend and make 99% of the profit for these companies. Them not giving preferential treatment and letting them leave is stupid business sense.
Sucks for people who lost their accounts but maybe bind them correctly and understand how to bind/recover properly? People who spent money and recieve issues should be bumped up in the queue, or they should start making seperate teams, one for transactions and the other for game issues since it seems to be an ongoing problem.
/rant
jaunty storm
will it take up to 8 days again for this inquiry?
spring grotto
Ideally it shouldn't, no
lilac frigate
if we contacted you or @cobalt snow or @sinful yoke | #tech-support would they reply with a dm or what?
spring grotto
Yes, they would
lilac frigate
aight chill
spring grotto
They will when they become available and get to your DM. And I am chill
Just answering your question lol
west basalt
spring grotto
Known TL issue
spring grotto
They're unlocked daily. You can collect them over the next 2 days
Next day rather
you're only missing the last item (Sandy)
valid lotus
Alright, so I emailed last week with my account number and device, etc, because I have lost access to my account despite having it connected to what I thought was my twitter, and I need help recovering it
I miss playing my game
acoustic carbon
ahh, but i dont remember collecting that t3 offensive skill book yet
placid badge
hey guys, i got charged thrice for sack of gems and my gem count didn't increase. is it possible to get a refund?
spring grotto
@valid lotus The response time can be anywhere between 1-8 business days(weekends not included) due to a backlog that support has right now
@acoustic carbon Well it even has "Collected" for that reward so it seems like you did
@placid badge If you'd like a refund, then please first attempt to contact your respective app store
valid lotus
Alright, I will wait a while longer.
fervent coyote
I have same issue as bentot but i sent an email. I'm guessing since the support team is backlogged i have to wait.
glad yoke
… I tapped an unused area of the screen to close the pop-up and check the price of another gem pack… and got a message saying payment in process, please wait…
… I am not happy about this…
fervent coyote
How long does one have to wait for the gems to appear?
dry forge
I wonder the same thing too
cobalt snow
If you've sent a support ticket by some means, either dm or email, it's 1-8 work days with the backlog they currently have, unfortunately
If you're saying in game, it's supposed to be nearly instant.
fervent coyote
I bought the 20 usd one at around 4 am but its nearly 8am and it still hasn't appeared. And yes i did try everything mentioned but none worked so far.
cobalt snow
Yes, and it looks like you sent an email so that should be good, as long as you provided all the info as per pins.
fervent coyote
i just hope it gets done in time so i can get bismarcks skin
cursive heart
how long does it usually take?
spring grotto
The response time can be anywhere between 1-8 business days due to a backlog that support currently has from the recent updates
sinful yoke
probably due to ratio
bold terrace
how to fix?
bold terrace
i see, thanks
dusk flower
If they fix it in around 6-8 days then it would be too late to the people who bought gems for the limited skins. The expiration of those skins will be on June 12. So excluding the weekends, we only have 5 days left!
wet drift
For stuff like that, they usually increase the event time.
cursive heart
Really? 🙉
glad yoke
A QR code…?
fast tree
can't wait for the box they give us back screws up and fails to refund gems for the duplicate skin 
I can see it happening
winter ermine
I wish they extended the akashi skin for me :(
glad yoke
The fact the skin, secretary, style, share and edit text buttons show up just baffles me…
Returning to my "payment in process, please wait" annoyance; it doesn't apoear I've been charged… yet…
And I haven't been given gems…
I'm not sure how worried I should be…
spring grotto
Hm..usually it'd show up in your purchase history immediately so if it's not there yet then ideally it should be fine. But give it an hour or two or so and if you haven't received anything else about it by then, then most likely it didn't process
candid kayak
I hope it was the right choice to not request a refund from google but instead report it to here
raven spindle
Hey I bought the research supply bag when it came out a month ago, but I didnt open it bc I was maxed on coins, now I would like to use it but it gives me a loading screen that dosent go away. I have tried to email AL support but the May update did not help resolve the issue.
spring grotto
When did you email support regarding the issue?
raven spindle
May 28 at 3:51 PM
spring grotto
Okay, well the response time can be anywhere between 1-8 business days (weekends not included) so they might just require more time. Also just to ask, have you tried anything to fix the issue? Such a file repair?
spring grotto
Well that as well. But the file repair option from the settings menu. It's kind of like a reinstall, but just redownloads all the extra files and doesn't delete the app.
raven spindle
ok i can try that too. thanks.
spring grotto
No problem at all. It's always just worth a shot
tawny salmon
So I came back to Azur Lane after a long break and wanted to move my account to an emulator for easier play
I went to bind it but didn't know you shouldn't bind your account through the homescreen anymore (wasn't part of the discord server before this happened, so I didn't see the notification not to do this)
Unfortunately the only things I remember (aside from some of the ships I had) about my account was the username and server I was on
Is it going to be impossible to recover this account since it wasn't bound to anything?
spring grotto
If you know at the very least your username and server it's possible to begin the recovery process. The steps are as follows
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
tawny salmon
Oh cool. I honestly thought it was gonna be gone. Thanks a lot!
gaunt gale
I just purchased the Scherzo Lucky Box but it wasn't sent to my mail and I was charged the $30 dollars. I checked the shop and it is still in there. I don't know what else to do. I did send an email to al.cs@yo-star.com but still no response.
fast tree
You're screwed . Wait in line for the backlog of 1-8 business days of which only 6 remained. I bought it on release and still haven't gotten it yet. Might as well refund in a few days
sinful yoke
wait at least 1-8 business days for a response
worn spade
Oof same thing but with gems 
gaunt gale
Oh well at least I am not the only one XD. I heard of this happening before but this is the first that it's happened to me.
steady nimbus
Hi
spring grotto
Hey. So since your account isn't bound. Follow these steps for your issue.
gaunt gale
Well I will wait and see. If it get's close to the end date of the banner and the grab bag is about to leave then I will ask for a refund.
quaint hollow
I think I may have overwritten my account my old profile name is CupOlNoodle and I think I was on Lexington server
keen raft
Did you accidentally bind at the login screen?
quaint hollow
Yes
keen raft
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
Hm...only "Version.txt". You could try deleting it and seeing if that works. If it doesn't though, then the only known workaround is to reinstall. Which if you do that, you'd need to go through recovery steps since it wasn't bound
steady nimbus
Ok
dawn moon
okay, any have a good idea to this problem. Lately my game have begun crashing after every battle. It is most on the event maps(last 2 events we had), but also the regular world. And it is when returning to the "board" over map where I can move around, I have tried repair, and re install to no help, got at least 2 Gigs of space left on the tablet (ipad air 1. gen) when the game is installed and fully updated. Is there any way to see error logs to give more info about the problem or any tips to fix it ?
sullen creek
Guys ,is there any bugs about the construction?
sinful yoke
depends, what are you thinking about
sullen creek
I don't remember how many times I have constructed,but got no limited shipgirls
sinful yoke
rng is not a bug
sullen creek
Really?
steady nimbus
it has already been solved
spring grotto
Unfortunately it's true @sullen creek RNG can just be cruel and unforgiving at times
sinful yoke
yes, rng is not a bug regardless of ones luck
spring grotto
There are plenty of people who did and still are pulling Limited ships so we know there's no bug
sullen creek
Since the second day ,I never got a limited
If I can't get SR,i understand
But nothing new...
Even Echo
gaunt gale
Echo is also a rare drop in the event. Rng is just like that sometimes.
sullen creek
Fuck me...
Total 11 times constructed,but got no limited shipgirls
Is that not a bug ?
Really?
gaunt gale
not a bug
cobalt snow
No, people have gone without getting the limited ships through entire event periods and wallets
sinful yoke
you’d be very lucky to get something in 11
sinful yoke
you said 11
regardless, rng isn’t a tech issue or a bug unfortunately
all we can do is wish you the best of luck
sullen creek
11 times with 10x
sinful yoke
theres still 8 days in the event
gaunt gale
You get 3 wisdom cubes per day. plus if you hit the login bonus that gives you wisdom cubes then use those. you can also get wisdom cubes when they show up in the commissions
Plus weekly mission give you 2 wisdom cubes when you finish them
dawn moon
you can get a SR from first roll, og spend 500 rools and get nothing, just like dice, you dont allways get the specielt items within the event timeframe
gaunt gale
exactly. it is all chance
sinful yoke
good luck
sullen creek
If there is no bugs..
gaunt gale
I believe you can get one.
We all have been there. Even if you don't get the ship it will be fine. the Azur lane has re runs of events and that will allow you to have another chance at getting them.
sullen creek
Okay, wait for the next time
acoustic shard
@sinful yoke I wrote a week ago asking you to restore your account, but unfortunately I have not received an answer yet. Is it possible to do something about it?
sinful yoke
when did you send it?
mellow cloak
Its been 14 hours since I sent my ticket about missing gems, when do I launch reverse Pearl Harbor against CS overlords.
sinful yoke
no racist jokes 
mellow cloak
I wouldnt be so irritating and irritated if it didnt took more than half a day to get a response
I can understand if they said like "we are busy we will take care of it later"
However I get irritated if I wait half a day and get no response at all
median needle
just gotta be patient dude.
keen raft
it would be helpful if they sent an automated response
mellow cloak
^
keen raft
maybe confirming that they received your request
mellow cloak
Yeah I would at least know that I'm seen
Instead of wondering if my E-mail is stuck on limbo
median needle
eh i'm the opposite. i'd rather wait a bit and get a human to respond then get an automated bot response.
mellow cloak
I meant automated response as in just confirmation
I dont think a bot would be able to fix transaction problems to start with
keen raft
they should just automatically add gems to anyone that sends them an email 
mellow cloak
:^)
median needle
ik but even getting one for "confirmation" just seems disingenuous.
mellow cloak
I suppose
keen raft
customer support for a lot of companies do that though
analog notch
Automated response at least let's you know you sent a message to the correct email
mellow cloak
Yeah that too lmao
acoustic shard
@sinful yoke 28.5.2019
sinful yoke
that is only 5 business days, it can take up to 8
gaunt gale
Since today I just sent the email about not receiving the lucky bag for the event and it takes 1 to 8 days to respond. What should I do if I don't receive an email by June 12 because that is when the event ends and the lucky bag leaves?
spring grotto
You could attempt a refund then but since that'll be some time, not sure how well the app store would agree to it. But even if the bag goes away from the shop, doesn't necessarily mean you can't receive it iirc from previous events 
Since at this point, it's just the team clearing the purchase and manually adding it to your in game mail
gaunt gale
True, and I did get the email saying the payment was confirmed, so hopefully I does go through before then. I also wanted to use those gems for other stuff that is part of the event lol.
worn spade
I just want to whale for Bis, I just hope the 2x bonus still applies
spring grotto
It will. If the failed purchase was a x2 bonus, you'll get the full reward
limber bloom
@mellow cloak no its fine, its our fault that we got all these issues, not the devs
/s
mellow cloak
@limber bloom working payment system is like a perfectly reasonable expectation for a really well funded game
Just my opinion though.
limber bloom
@mellow cloak exactly my opinion, yet smn here accudes all of us that had payment problems that it was our connections fault
tulip pendant
I try to bind my acc and then i lost her... pls anyone help me...
spring grotto
Did you try binding on the Title screen?
tulip pendant
wdym ?
spring grotto
You said you tried binding your account. Where exactly did you try binding it? On the Title screen or the settings menu?
tulip pendant
title screen
acoustic shard
I would like to get them back before 12 to get even gorgie
spring grotto
@tulip pendant Gotcha. Yeah, binding is only done in the settings menu. The title screen is for retrieving accounts. Did you have it bound to anything else?
tulip pendant
Facebook i guess
spring grotto
So you bound your account to FB in the settings menu?
tulip pendant
No in the title screen to
But the acc didn't desapear
Omg, i'm scared, i really enjoyed the game i don't want to lost the acc :/
spring grotto
Hm...if it wasn't bound in the settings menu then it shouldn't be bound as all binding options need to be done through there (there's an image showing a step by step process pinned in this channel). You can try FB to see if it does happen to be bound. If not though, then follow these steps for recovery.
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
tulip pendant
@spring grotto Thank you very much!!
spring grotto
No problem at all
elder ravine
random question thats probably asked a lot but response to a email takes around couple days to a week right?
sinful yoke
1-8 business days
elder ravine
ok
grand ivy
I needed the lucky box as swell for me to purchase 2 rings pack
loud gyro
Friend of mine has been trying to contact the support via email and twitter right after the big UI update without any response. She cannot log-in with the fb bind.
Surely the response time to email should not be this long?
I told her to send another email regarding the problem in case it got lost or something
carmine hedge
I am about to get a panic attack
I linked my account with Azur Lane and it resetet everything
I am actually fucking ported it on my Twitter
analog notch
from what menu did you bind your account?
analog notch
it server switched on you? that's weird. Glad it worked out
loud gyro
Is there any way of solving the fb bind log in on your own? 
carmine hedge
I see a girl gamer
loud gyro
She checked that the azur lane is active from fb but it doesn't let her log in or tosses the new player
rich night
Ugh, is it normal some updates make the game get stuck on the first loading screen.
Or this is the first time.
carmine hedge
The updates made it so my game crashes more frequently
But never had that, tried to bind your account and re install?
rich night
I thought I had binded my account on my twitter account.
carmine hedge
You need to make SURE that it is bond
rich night
But it doesn't seem my game was saved on my twitter at all.
carmine hedge
I mean
You play on one server
I am sandy for example
I don’t know which one you played on, I would try that
rich night
So I have to find the server I was playing on then?
Idk, I am kinda waiting to see if they will fix these issues.
loud gyro
Russian roulette through it if you don't remember it
carmine hedge
Had the same problem
lost steeple
when did you start playing?
rich night
Me?
loud gyro
I had the random switch back in January or so and was like heck why did the game reset itself
lost steeple
if its recent then youre probably on washington
carmine hedge
Is fixed?
rich night
No, I have to log it on still.
carmine hedge
rich night
But this kinda got me off guard.
And I made sure that I binded to my twitter account.
carmine hedge
Did you do it in the settings?
rich night
Yeah.
carmine hedge
Hmmm, weird
loud gyro
Then it might be the same issue my friend is having
rich night
The issue is if they will make the game load on a future update.
Because on my phone it doesn't load from the first loading screen.
But on nox player, the game loads fine.
Which makes me kinda want to move all my accounts to nox player.
loud gyro
Or then the galaxies are in a wrong position today and it doesn't want to go through
carmine hedge
I like being able to play on Phone and Nox, I would not recommend to move all to nox, since when you’re on the run there are no shipfus for you then.
loud gyro
But i am still curious to know that is it usual that their support doesn't reply in 8 business days
It is over that by now and my friend is losing her marbles
loud gyro
Hope so too. Just weird unless the mail got lost or whatsoever
carmine hedge
Trying to send a new one would be a good option, since perhaps it actually go lost
got*
loud gyro
I told her to do that yeah
carmine hedge
Some people are like: I don’t wanna bother them! - yo you need yo account reee
loud gyro
Mjeah. Told her also to switch that fb bind to twitter as soon as (if she gets) she gets the account back
elder ravine
yea. i have all 3 binded just in case of issues
carmine hedge
Yeah, friend had FB binded and had the same problem
Almost flipped his shit since he played since the beta
loud gyro
For her it is more of the used money and the event ships she grinded for
I would be pissed as well. But i would like to assume it is something that can be solved since she can see the active bind on FB and some of her data
carmine hedge
I mean I also would flip if i lost my 100 dollars I spend in this event
Needed that Bismarck, since she is my fav ship and I am a German lol
loud gyro
Just baffles me that she said she sent the email right after the UI update and got nothing back from email or Twitter
carmine hedge
That indeed is weird, I heard people that had a lot of problems with the UI Update
rich night
Didn't know you only have an account for each server.
elder ravine
well i do remember them saying shortly after update they did get flooded with emails regarding login issues
but dont know if its related
elder ravine
but it did make the game look amazing ❤
loud gyro
Could be. Tried to explain it to her but anger is anger
All i noticed were some minor bugs during the new events
Plus some serious lag with purchasing gems
elder ravine
yea i purchased the lucky pack and im waiting for response from email so im hoping sooner the better so i can get bis skin
loud gyro
Plus my god it is annoying that on the newer iPhones you are missing chunk of the left side of the game screen
Because most of the apps don't realize the new model literally blocks some of the screen with the camera part 😄
elder ravine
lol
loud gyro
It should not force full - full screen
But guess that's my bad for owning newer apple
Just irritating when you cannot see everything due to this EPIC NEW TECH
elder ravine
i know the feeling
shut light
May someone tell me how to login back to my yostar account? It just keep showing me email and verification?
elder ravine
i think when you login on main screen you put email in then go to your email and should receive a code if you bounded it before
shut light
@elder ravine Thank you. Your a life saver
elder ravine
yw im glad i could help 😄 ❤
tall spoke
still no news for the failed transactions?
sinful yoke
what do you mean news?
gaunt gale
you mean for the lucky bag or gems?
elder ravine
?
tall spoke
lucky bag
sinful yoke
there isnt really anything to update on, people are helped individually
tall spoke
at least give a warning on what might happen 
I'm still waiting on mine and it would really be annoying if it comes when the limited skins aren't available anymore
median needle
ok. worst case scenario you don't get the gems until the skins are gone. best case is you get them tonight.
there's honestly not much else anyone here can tell you.
rough fulcrum
Still haven't herd from tech support and it has been a week. Sent another msg but feeling kinda oof cause i just want to play the events i am missing ;;
sinful yoke
it can take 1-8 business days for a response
loud gyro
I talked about this above. But my friend sent a message to support last month right after the UI update. Never got any response
rough fulcrum
ouch that is oof
sinful yoke
if they never got a response in a month, its unfortunately on them if they typed the email wrong, or never did a follow up response
and they will be subject to ignore emails that arent in dire need like technical issues, purchases, and account issues
loud gyro
They typed it right. That's checked. No email back. Nothing about it getting bounced back
gritty belfry
I send my info the 30°th of march and i dont have refund of my geams
loud gyro
She cannot log in to her account even though it is bind with FB
gritty belfry
Need for skin the skin of bis
loud gyro
Hasn't been able since the UI
sinful yoke
we very much suggest sending follow up emails (to the same email thread) after the 8 business waiting day period
loud gyro
Told her to do that. Hopefully gets response this time
sinful yoke
and 1 month ago, the waiting period was about 5 business days
im sure she will, but theyre jam packed and can accidentally skip over things
gritty belfry
I send in mp a strugel
sinful yoke
but its very rare they do nowadays
loud gyro
I am not blaming them. I am just asking for her since she doesn't use discord. Has been quite upset over it, because we made sure everything was written right
sinful yoke
in the future (hopefully not) make sure to send a follow up asap after the period 
loud gyro
Yosh. She didn't know about the 5 day nor the 1-8 days until i looked it up
Also fault on her side on that one
spring grotto
@gritty belfry Yeah, your information has been sent in as stated in DMs. But they have a backlog going on right now so the response time can be anywhere between 1-8 business days. And your ticket has been activate for about 4 business days
tall spoke
can they at least extend sales of skins or something as a compensation to this fuckery... this is really annoying
gaunt gale
you aren't the only one affected. many people are. I am waiting as well. For now all we can do is be patient.
wise tulip
So for some reason I can't purchase anything. After that error appears it tells me system error invalid
sinful yoke
try switching to data/wifi or use a vpn and try again
worn spade
Yep same thing
wise tulip
On wifi already. Guess I'll try data
gritty belfry
@spring grotto is in 8 business days?
spring grotto
They'll get is solved anywhere in the time frame of 1-8 business days, yepp. And yours has been 4 so far
wise current
wary lily
:^)
indigo stag
Hello. Support i have a question...A acc which is attracted to facebook is missing 😦
spring grotto
So you had the account bound to FB? Did you log in to FB on the Title Screen?
spring grotto
Okay. And did you double check your server? You need to choose the server that you previously played on (e.g if you played on Sandy, you need to choose Sandy instead of Washington)
indigo stag
@spring grotto i check and its shows Lexington and its not my acc
long time ago i log in and play which my acc ~1 year ago
which FB
spring grotto
Okay, well if you did have it properly bound in the settings menu and tried retrieving it from the title screen, I'd say double check all servers just to be sure. If not though, you can follow these steps for recovery
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
indigo stag
@spring grotto ok ty i will tried it
earnest nacelle
Help
lofty sphinx
sinful yoke
try switching to wifi/data (whichever you're using now and flip it off) or a vpn
earnest nacelle
Another problem, its pop up anywhere, i can't build, excahange, can't start a mission, dorm etc
@dapper juniper use vpn bro
ancient tide
I was charged but still didn't receive the lucky bag
dapper path
Help, Game stuck on loading screen , I tried multiple times but it just remain on loading forever.
It was working fine before update.
dapper path
Yes
sinful yoke
you'll have to reinstall using wifi then
dapper path
Okk will try
sinful yoke
ancient tide
thanks
sinful yoke
are you logging into the right fb/tw
also please keep in mind they take 1-8 business days to respond
coral patio
I HAVE TRIED A THOUSAND TIMES AND IT DOESN'T WORK
So what ?
I am tired to restart everything from beginning
I have Every single ship from Kaga BB event
sinful yoke
where are you logging in
sinful yoke
I still ask that you wait at least 1-8 business days for a response
and make it very clear that you have done everything to login, as in "I logged in with twitter/fb at the title screen on the bottom left, I chose Washington to login"
i.e.
coral patio
But it 8 days already
dull birch
Weekends don't count 
sinful yoke
business days
dull birch
Have you tried with Facebook too?
dull birch
Deleted 
dull birch
From what I read, you have 2 azur Lane accounts ?;
coral patio
I follow the instruction from Z23sensei bot
One new, one old
But bind with same twitter account
dull birch
How important is the new one ?
dull birch
Don't trust me on this, but you could probably unbind that one and get to the other one ?
coral patio
How ?
dull birch
Good question
dull birch
Inside the game
keen raft
dull birch
Settings account
It'll let you disconnect the from there
Just know that you will lose all data on that account
sinful yoke
if you were able to bind 2 whole accounts on 1 twitter, it means the original was never bound
sinful yoke
which is why I want you to send a very detailed email
explaining every step of the way
coral patio
I lost my phone before the update
So All of my account info was lost
Also i never uploaded any pic of AL to my social media
*sorry for bad english btw
versed pendant
I sent two emails to tech support about not getting the schrezo box and trade license with pictures of receipts, what can I do next to get the stuff I paid for? @sinful yoke
sinful yoke
wait for a reply is left
azure valley
What is up with this
keen raft
restart
azure valley
sinful yoke
the app
azure valley
I did
sinful yoke
restart it again
azure valley
Ok
sinful yoke
are you actually killing the app?
keen raft
isnt that just desync?
azure valley
I sure hope I’m not
sinful yoke
some people think restarting means just going to the home screen and going back to the game
jovial rock
So on may 28, I sent an application for account recovery and tried to describe my old account in as much detail as possible. Today is the 5th of June and no answers whether you can recover or not.
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
describing your account as much as you can will not help unless you dont remember your username or server
and they take 1-8 business days to respond
jovial rock
I followed the instructions and sent everything except UID
sinful yoke
thats fine
give it another day or more for a response
theyre very busy, but they should be getting to it soon
formal wren
This is really starting to annoy me, literally every time I try to buy something ingame it kicks me out of the app to verify my itunes account. I verify my account and come back to the game to find out the purchase has failed and I have to contact support.
And as far as I can tell there is no way to stop this from happening
formal wren
Support already cleared the purchase, I just don't know how to keep this from happening every single time
It just asks for the CVV number, I put it in, the app store says purchase was "successful"
I go back into the game and see it wasn't
I'm at a loss
sour ore
Bug medal
analog notch
not sure what you're trying to say but i'll take a shot in the dark at answering
click this
fervent harbor
They really need to fix the overload on SEA servers 
median needle
didn't they increase the bandwidth?
limber bloom
what they need to fix is their cs team sleeping and finally getting to the payment issues
like any gacha would
sinful yoke
please be respectful to CS, thank you
limber bloom
ill be respectful when they finally give me what i payed them for
median needle
i'm not gonna bother. just block.
sinful yoke
a majority of players fully understand the situation going on, and are waiting patiently
limber bloom
blocking cant erase truth lfire
sinful yoke
so dont be toxic, we understand the waiting game isn’t fun
but theyre doing their best
sinful yoke
thanks?
limber bloom
/s
median needle
Seriously dude. Just stop ok. You're only complaining at this point and this isn't a complaining channel.
limber bloom
i hope next time you purchase something it will fail and u wont hear from then a week, and then i will be here saying the same thing u said to me now
limber bloom
i didint insult him
sinful yoke
insults are not the only way to be disrespectful
median needle
you literally just did
limber bloom
im just wishing him the best
sinful yoke
even lfire understands the situation though
and as I said, people either wait patiently
wait anxiously
or they refund, and buy it again
limber bloom
well when he accuses everyone with purchase issues that its their fault, i dont think so
limber bloom
oh u want me to show you
median needle
sure go ahead. 
sinful yoke
I do not really care
limber bloom
sure
sinful yoke
keep this tech support, thank you
median needle
send it to me in dms then. i'll gladly prove you wrong.
obtuse patio
do u guys have ph today or is it a working day for the dev
limber bloom
no ill send it right here
sinful yoke
@obtuse patio ph?
obtuse patio
public holiday
sinful yoke
it can take 1-8 business days
sinful yoke
all I can tell you is unfortunately theres still time they wont get to the ticket yet
sinful yoke
I guess you are
obtuse patio
mine is gem purchase issues i dm to toast on last friday
sinful yoke
hunted we do not need unnecessary comments
I ask you rant somewhere else, just not in this channel, this isn’t a ranting channel
obtuse patio
can i absolute get an answer on tuesday tho weather my ticket went in
i will just top again
if it dosent
median needle
nor is game-feedback or discord-feedback. head to off-topic if you want to rant.
sinful yoke
of course it did
limber bloom
whatever, i hope ur next purchase goes into limbo aswell, and then u can stay calm aswell like we have to
obtuse patio
1-8day is for fixing the issues?
sinful yoke
keep the toxicity out, thanks
business days, unfortunately yes
there is major backlog and there arent enough workers
limber bloom
im not being toxic, im being real
sinful yoke
you’re being toxic
loud gyro
How does ranting here help in any of that?
sinful yoke
im just not going to respond I think we should leave it at that
anything else I’ll call a mod
(from them I mean)
sinful yoke
we dont know any chance rates, but some people experience them with most of their purchases
and most people dont experience any issues
loud gyro
Sometimes issues happen with online stores as well and they try their hardest to fix it. Cannot solve encoding problems with the snap of your fingers
sinful yoke
we have zero idea what causes this
lost steeple
i thought somone said server desync
lost steeple
its the same thing
sinful yoke
it is a desync, but we dont know what causes the desync
lost steeple
desync hapens both ways
limber bloom
i dont expect them to solve it instantly, but atleast like an automated response email that my issue atleast went to their notice, a week of nothing is bad civ
sinful yoke
and it seems to happen more for players in sea
lost steeple
dm or email customer service
limber bloom
no just wait until the skins run out
wooden kernel
Aite
sinful yoke
if you emailed, dont dm 
lost steeple
its the first thing in pinned messages (details you need to send)
fervent coyote
either way you're going to have to wait since the tech team is backlogged with all the issues
dull birch
I just wanna know if ill get some confirmation that it has been read
sinful yoke
if you sent a dm to the users listed, then its been read and sent
if you sent an email (to al.cs@yo-star.com) then its been sent
theres no automatic message back though
lost steeple
tbh if you just got the purchase issue youre probably better off refunding and trying to purchase again
dull birch
I did send a dm
sinful yoke
which they should really implement 
lost steeple
by the time they get back to you the event will likely be over
dull birch
I can't refund it anymore 
lost steeple
was talking about tohka
dull birch
Oh
lost steeple
since they just asked i assume they just got the issue
junior holly
lost steeple
fervent coyote
If you're here for the event skins you're only legally allowed panic on the last day available 
lost steeple
lol
sinful yoke
I’ll see what I can whip up with cs about people planning to buy skins
summer spear
thanks
dull birch
That's why I bought the pack 
lost steeple
my guess is that its most people who bought the box just a guess tho
either for skins or the wedding ring pack
summer spear
im one of them 😃
obtuse patio
whaled for gem and brought box
dull birch
I was gonna try my luck and buy unicorns outfit
lost steeple
unicorn isnt part of the pack
dull birch
Read my message again
lost pelican
How long does the gem arrive?
limber bloom
@lost pelican when the skins are gone
median needle
can. you. stop.
median needle
@lost pelican it takes 1-8 business days to get a response.
limber bloom
limber bloom
all of us that didnt get jack shit want the skins
limber bloom
on thursday, i bought the lucky box
lost pelican
Ah I brought the €20 gem pack like 30mins ago
Hmmm they used to be instant..
Why is it slow now
sinful yoke
work force got smaller
median needle
no they were never instant. it used to take 1-3 business days but thanks to a change in work flow it's now 3-5. and rn thanks to the backlog it's 1-8.
also if you haven't sent an email yet you can request a refund from apple/google and try to buy the gems again.
lost pelican
Ah oki
I mean it was instant for me back
I'll wait for a day I guess
I'm on vacation xD
median needle
ah, ik what you mean. cs doesn't offer support through dm anymore sadly. people complained that the dms got resolved faster than the emails.
median needle
the event ends in 7 days. if you want the bis skin your best option is to request a refund instead of sending an email
lost pelican
It takes that long?
median needle
yes. a response is 1-8 business days.
lost pelican
Jesus
Alright how do you request a refund? I'm using playstore
Hope they sort this out soon
median needle
google says to do this.
https://support.google.com/googleplay/answer/2479637?hl=en
lost pelican
Really want Bismarck skin
jolly sierra
If you're requesting a refund, please let CS know as well, in case your account gets marked for fraudulent activity.
median needle
if you've sent an email already just add a reply saying you're going to request a refund instead.
lost pelican
Should I show them my receipt? @jolly sierra
jolly sierra
You don't need to show your receipt if you're requesting a refund. Just let them know that you are doing so.
lost pelican
Oki
lost pelican
Inb4 I get bannedd
sinful yoke
junior holly
@lost pelican you're fine
lost pelican
So I email al.cs@yo-star.com first then request a refund in playstore ye
junior holly
teal wharf
well that's concerning since i did get a refund a while back, because i pm'ed a guy in here (as was told in your support command) and got no response from them.
11/04/2019 to be exact
sinful yoke
at that date you probably pmed using the old command because we didnt take dm tickets for
a long time
teal wharf
Was told one one of the fellas in orange to follow them directions.
So ima not take any blame for that lol
lost pelican
UH
I think I accidentally made a double purchase LOL @sinful yoke
Gdi
I just sent an email
sinful yoke
double charged?
sinful yoke
to refund one you can contact cs (reply to the same email thread) or not mention the accidental one and just ask google play for a refund
lost pelican
Oh what I got the gems
@sinful yoke sorry again I got the €20 gems do I still get refund from the second purchase?
sinful yoke
do you want them?
lost pelican
Yah I accidentally purchased another €20 by accident
The Internet here is bad at the moment
sinful yoke
if you want the accidental gems, contact cs (or dm) the info OR send a refund request snd buy them again
lost pelican
I'll just refund xD I just need Bismarck skin for now
I'll dm you the accidental purchase receipt
cursive heart
I cant refund and by the time I receive the box event is already ended
Is there anything else I can do?
fervent coyote
Other than send email and wait besides that? I don't really think so.
median needle
borrow money from someone?
fervent coyote
Also many thanks to the Support team.
lost pelican
Yah I accidentally bought two €20 gems
Can't refund the other one
So I'll just take it
Waiting for response
I swear this is Akashis doing
fervent coyote
It tends to be Akashi or Kalina's doing
vagrant zenith
does it take 1-8 days for each single answer email?
median needle
no it takes 1-8 business days to get a response.
wise current
half crow
i just send email yesterday for not receiving the goods that i purchased and just now i already got the goods.. many thanks for the support team for quick respond 😃
lost pelican
Waiting on my other one XD
wise current
hybrid folio
i sent last week but still no respond
crisp raft
^
dusk flower
Day 3 (Business Days):
I still haven't receive my gem. And they said it only took 48 hours. bruh
wise current
lost pelican
Hope they sort this out..
frozen heart
wrong channel
cursive heart
@half crow lucky u
pearl juniper
cursive heart
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
winter ermine
So if I send another email after the 8 days, do I have to wait another 8 days?
spring grotto
Ideally no. Just send it in response to your original email to keep the email thread going
winter ermine
I mean, after I do that, do I have to wait another 8 days.
spring grotto
Ideally no
nocturne island
If it's been 9 business days should I send another or just keep on trucking
spring grotto
If it's been 9, I'd say go ahead and send another inquiry to them
nocturne island
Same details or just a functional bump
spring grotto
functional bump pretty much as a reply to your first email
nocturne island
Will do thanks
vagrant zenith
@median needle so i should Expect an other answer by them in a few?
fossil birch
Hello, can i buy gems with apple funds?
spring grotto
@vagrant zenith Ideally, yes
@fossil birch Hm...not personally sure as I haven't tried it before but I'd imagine yes
fossil birch
@spring grotto i just got a gift card, and im trying to do so
But when i try to purchase a window asking for verification pop up
I already verified everything, or is there something im missing?
spring grotto
I can't really say for Apple funds. Sounds like something either in your account or App store isn't fully verified/setup yet with the funds if I had to guess but can't say for sure
Although perhaps someone else here can provide more insight
vagrant zenith
Okay thanks
errant silo
So what if my linked account got disabled and I can't use it to log into my account anymore is there a way to transfer or have I lost everything?
spring grotto
If you social media account is disabled and you're not able to access it, you can follow these steps for recovery
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
and be sure to mention the fact that your social media account is disabled and you can't use it
dreamy elm
is it normal not to get an email to confirm you have sent an email>
sinful yoke
yes
stark dragon
Is anyone having problems getting into the game?
sinful yoke
what problems specifically?
stark dragon
Never mind it fixed it self for some reason
modern mountain
Sooo uhhh ive waited fo 6 days already and no reply.... Huh.. ill just wait patiently then
spring grotto
Yeah, unfortunately the response time can be anywhere between 1-8 business days(weekends not included) due to a backlog that support has going on
modern mountain
👌
sinful yoke
you’ll have to contact said service
green cargo
Hello, may i ask, how can i change my facebook account that has been pair in the game?
my fb id has been hacked....
spring grotto
So you're not able to access that FB account anymore?
green cargo
yes...
spring grotto
Okay. You'll need to contact support directly so they can get it manually unbound from your AL account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
be sure to mention that it's been hacked and you no longer have access to it
spring grotto
worn spade
K then, soo where or how do I send a email or response about not getting gems
sinful yoke
check pins
native iron
Hello. I sent a request to restore my account 12 days ago, but I did not receive an answer. I wrote here: al.cs@yo-star.com
spring grotto
If it's been over 8 business days (weekends not included), you can send a reply email to your original one regarding the issue
errant silo
@spring grotto so is the recovery like I get everything from my account on a different account?
spring grotto
No, you'll get your original account back. Basically support will take the bind from the new, fresh account and move it over to your original account so you can log back into it
errant silo
Ok that's awesome, is there a chance it will not work or do you guys have it on lock
spring grotto
Whenever someone has come back to this channel after going through the process, they always say it works like a charm so afaik, it's never failed before
errant silo
Alright I trust you completely, as I've played the game alot and it brought me alot of joy, I've been really down in the dumps the past few weeks since I lost access
kindred sinew
Heyo, just wanted to know if my problem is fixed (I DMed one of you last week about not getting any gems) will I get an email from yostar or will just the gem suddenly appear on my account?
spring grotto
The gems should automatically be added to your account. But if any of us receive a response for your specific support ticket, we'll be sure to let you know.
kindred sinew
alright, thanks
worn spade
K soo am trying to fill out the "form" from the pins of not getting gems, but where do I get this "transaction id"
spring grotto
You can find it on the purchase receipt. For a Google transaction, it'll start w/ "GPA" and for iOS it's the "Order ID" on the receipt
worn spade
Oh soo the receipt I got has it, k thx
glossy talon
Hi mates, i just buyed the Scherzo Lucky Box like 20 minutes ago, but i didnt get anything, what can i do_
worn spade
Guess, I finished now to wait to see if one of them is online to send
spring grotto
@glossy talon Is the bag in your in game mail at all?
glossy talon
nope
spring grotto
Okay, if not then please follow the first pinned message in this channel
glossy talon
Allright, thanks
worn spade
Do I also say that the gems should be doubled because it was my first time buying the ship of gems
spring grotto
Yeah, you can mention that part of your purchase
spring grotto
How exactly did it get restarted? Did they reinstall or something similar? If so, did they have it bound to FB,Twitter, or Yostar?
sage sapphire
He just said it got restarted
lost pelican
Hey Toaster
spring grotto
Okay, tell them to double check their server. They need to be on the server that their account is on. (e.g if they played on Sandy before, they need to choose that instead of Washington)
@lost pelican Wassup?
sage sapphire
He said he didnt link it to anything
lost pelican
Can I dm you?
sage sapphire
Rip him
lost pelican
Actually I'm confused
spring grotto
@sage sapphire Hm...okay. If their account isn't on any server then you can go through the recovery process to regain access to it
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
lost pelican
One of the techsup peeps here said I can refund the other €20 if I emailed CS but now CS told me I can refund it in playstore yet I seem to have trouble refunding it.. Can I atleast get the gems instead? @spring grotto
spring grotto
Sure thing. If the Playstore if refusing to refund or giving you troubles regarding it, you can just contact support (as a reply to your original inquiry email) and let them know you want the gems instead as the refund is not working
lost pelican
I emailed them 5 hours ago but didn't get a response
They replied very fast now it takes too long
spring grotto
Well they might take some business days to respond as they have a backlog going on. And also, they're not in the office right now. They're based in China so it's the middle of the night for them
nocturne sandal
2 weeks and still no gems, should i resend my mail ?
spring grotto
For 2 weeks? Yeah, go ahead and resend an email in reply to your first one. And be sure you're sending it to al.cs@yo-star.com just in case
nocturne sandal
i checked it like 5 times to be sure 
inner pasture
@spring grotto Hello can i ask something ? the problem from buying scherzo box, its already 8 days, should i try to send an email to CS ?
Thanks in advance
sinful yoke
did you send one before
inner pasture
@sinful yoke got it, thank you !
sinful yoke
worn spade
Kawaa, if you don't mind I'll send my "form" to you in DM's
finite tulip
Every time I open up the game, I am taken into a tutorial mode telling me to build a ship. And I have no option to leave this tutorial, so I have to follow it. Even though I’ve built multiple ships already.
spring grotto
Unfortunately it's a known bug but we don't have a workaround but support is more than likely able to fix it on their end. But if you don't mind, can you take a screenshot of it w/ log mode activated real quick? For reporting purposes
@finite tulip
rough gull
I'v just start playing Azure few days ago, so im basically a new player. But as i noticed from my friends and other players there is a thing like "EASY rookie". Well there is no in my client, is it a bug or what ? Kinda sad to waste all these rewards. Pls help.
spring grotto
We're not too sure as to the reason why they don't appear for some people specifically but we've got it reported for the devs to look into
finite tulip
@spring grotto what did u mean by activating log mode
spring grotto
https://www.youtube.com/watch?v=p1Yl9InTWzk you can activate it by following these steps
rough gull
So am i eligible for some refund in the future or its just wasted ?
finite tulip
@spring grotto
spring grotto
Awesome, that's perfect. Thank you very much! 
finite tulip
sand heron
sinful yoke
did you bind to anything else
leaden depot
I have a question, so I made a purchase for the 30$ pack but it seems I made the purchase twice and didn't receive anything. What do I do?
surreal ember
when do patches usually come? I wanna known when they going to fix the rookie bug that I am having
sinful yoke
@sand heron did you bind to anything else
@leaden depot do you want both or only one?
@surreal ember we dont know
leaden depot
@sinful yoke After checking my recent transactions, only the first went through and the second one was declined
leaden depot
So only the one that was charged
sinful yoke
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
@sand heron
lucid vale
hey i have a similar purchase issue, I sent an email to support and i havent gotten a reply yet. I bought the $40 gem pack, and I got 2 google play receipts but 3 charges on my paypal, one of which was refunded. I only wanted to purchase one pack, and I didnt even get the gems. What should I do?
sinful yoke
did you email cs for a refund on one or did you want both gems
lucid vale
I emailed saying I only wanted one pack
I got 2 receipts tho, so I guessed it double charged me?
I can dm the receipts and paypal screen caps if need be
sinful yoke
just reply to the same email thread
with receipts
andinclude your account information
lucid vale
Ok, I haven't gotten a confirmation email yet from the previous 2, so I was worried. I'll send another right now
leaden depot
@sinful yoke So do I email support as well? I only want one lucky box since I was only charged for one and the other was declined
sinful yoke
@lucid vale confirmation emails are not a thing atm
@leaden depot did you send an email/dm already
leaden depot
I have not sent either
sinful yoke
well I mean..you're supposed to in that case yes
lucid vale
Oh ok, just wanted to make sure. Also, since I never got the gems for any of the pack purchases, should I wait for a remedy or try another purchase
leaden depot
What is the email?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
@leaden depot
lucid vale
@sinful yoke I'll try one more, I don't wanna miss out on the event skins, unless you can maybe give an ETA on an email reply?
leaden depot
Alright, thank you
sinful yoke
@lucid vale 1-8 business days
lucid vale
Alright my stupid self tried again and no dice.
Thank you for the ETA if I don't get anything in a couple days I'll try purchasing on another device
short cedar
Any suggestions? I've restarted the game, emulator and PC, still same message. I don't get to see the login screen, that error message shows up and the "Loading" message just goes on forever.
Well, whatever it was seems to be gone now.
zealous bone
I cant purchase the pack with 2019 gems
I keep getting a error when I try to buy the pack
nimble wraith
if i brought a pack from shop because i miss clicked is there anything i can do?
i was buying something else and wasn't paying attention for a sec and brought the wrong thing
spring grotto
@zealous bone What's the error exactly?
@nimble wraith Unfortunately not really. Support is really firm about those types of purchases since they have a confirmation window
You can attempt to contact them via email but no guarantee
and it would take some time for a reply. Estimated between 1-8 business days
nimble wraith
it was with gems so idk if it matters but i was buying the oil pack the 2nd time in a row and brought the one with cubes coins etc instead
ill try and see
zealous bone
I was able to purchase I had to keep logging in