tech-support

[vital falcon]

So, every once and a while the game just crashes when I try and go into my dock since the start of the lil-sandy event. I repaired the installation and it still occurs.

I don't mind, just want to point out that it is happening in case others are having the problem too

[sinful yoke]

@iron moat unfortunately not, yostar can’t be removed or changed in any way

@vital falcon what phone do you have?

[vital falcon]

S9

[solid lantern]

i still cant buy gems

i get an error everytime i click on "Buy" with code 200220

i wish there's an alternative to gpay service tbh since im pretty sure its not available in my country (even tho they ripped 1 usd when i entered my credit card info)

[indigo spear]

i but gems and can't get my gems. already take my money from my card

[sinful yoke]

@indigo spear check pins

@solid lantern try switching to wifi/data or use a vpn

[solid lantern]

that never worked

[lilac frigate]

Damn really hope my problem gets fixed before skins disappear

[sinful yoke]

@solid lantern even a vpn?

[solid lantern]

yea

[sinful yoke]

contact support then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[slow sluice]

Does this support channel support CN azurlane?

I play both en n cn

Cn not workng

[solid lantern]

btw i never got that error before

[indigo spear]

pins?

[solid lantern]

but after goolge play died yesterday and came back to live it statrted to appear

pinned messages

[sinful yoke]

@slow sluice no but you can join the community server and ask for help

?pins

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[slow sluice]

@sinful yoke alright ty

[indigo spear]

ok i send it 2 -3 days ago i will wait for respond

[carmine hedge]

Okay, so I haven't played in a while and I'm trying to login into my account which was bound to my twitter.. But it's taking me through the tutorial and having me choose a new name, is my account gone?

[sinful yoke]

did you choose the right server?

[carmine hedge]

Im gonna try that now, just read the pinned messages.. I was kinda rushing and didn't read it lol

[lapis token]

I just logged into my AL accnt again and noticed that 300 Gems have literally disappeared..

I've reached out to my guild members and they advised me to contact the debts on here so I hope I'm in the right place

[spring grotto]

Are you sure you didn't purchase anything from the shop such as dock or depot space?

[lapis token]

Lol yes...

I've double checked my accnt to see if "maybe I might have pocket dialed" and accidentally bought something but no EVERYTHING is exactly the same as it was before, coins, cubes, skins, etc. just lost 300 Gems to thin air..

Had 681 until about 30 mins ago when I relogged back in to play.

[spring grotto]

Hm...if you're sure then you can try contacting support via email and seeing if they can check on that for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[lapis token]

Ok I've just done that too, sorry to bother you on here

[spring grotto]

Oh, no worries at all

[grim urchin]

My friend just got a new phone, it's a LG Stylo 4 and she can't sign into her Azur lane profile.
I need help with figuring out how to help her.

She says every time she presses the Facebook button the game crashes.

[spring grotto]

So for that crashing issue there are two workarounds that are possible. The first being to try turning on and then off developer mode on her phone. The second being to log into her account on another device (such as a spare phone or PC emulator) and while on that device bind the account to Yostar and then log in w/ Yostar on her actual phone as Yostar won't crash the game like FB and Twitter

[quasi thorn]

Anyone able to point me in the right direction for my friend to appeal a ban

Discord ban

[faint gulch]

Loading thing won't get out of the way

[sinful yoke]

@faint gulch try the workarounds in pins

[faint gulch]

it was logging in just fine and then stopping on the announcement pop-up, am doing my own things here to try and fix it

[rose heron]

how long does they usually reply to email been quite awhile for mine for the recovery account..

[keen raft]

1-8 days

[rose heron]

think been more than 9 days no but ill keep waiting i guess

[keen raft]

shouldve specified business days and theyre really busy rn

[primal pivot]

Should I dm or email staff about my gems purchase issue???? I haven’t received my gems since yesterday hahaha

[low parrot]

Hi guys,I just tried to buy gems by credit card. Everything seem fine after the notification told me that I already paid. But unfortunately gems are not delivered into my account. Is this usual issue?(I already send the mail but will they will request any further evidence like bill or payment in the future? If yes I will prepare it at once. Ty in advance

Lol we got the same problem @primal pivot

[spring grotto]

@primal pivot You can do either but we were requested by staff to collect info by DMs. But it will all be handled
@low parrot If you already emailed then you're all good. For required information, the first pinned message in this channel will tell what they request

[low parrot]

Tyvm

[primal pivot]

Oh okay

Thank you

[spring grotto]

[sinful yoke]

you already dmed me I thought

[keen raft]

[lime pelican]

The IG price is locally or US/EUR?

[dusk blade]

It's been 4 days since I reported my gem issue thru gmail and there's just no response. Can I report it here?

[median needle]

no cause it'll do you no good here.
it take 3-5 business days to get a response. (though rn it's 1-8 thanks to backlog)

[dusk blade]

Ok I guess I'll just wait till next week. Thank you.

[sinful yoke]

@lime pelican US

[sinful flare]

I'm just straight up getting a google play store error when I try to purchase gems, but that's from today. I'm just gonna let it sit but I'm taking it the whole store is wonky

[sinful yoke]

@sinful flare whats the error

[sinful flare]

I think it was 200220

[sinful yoke]

try switching to data/wifi or use a vpn

[sinful flare]

Yeah, I'll give it a shot next time I try. Thank you.

[grand ivy]

5th day now for my Scherzo Lucky Bag issue I need the gems so I could buy coins... I'm running out of coins... So many miss opportunities for research now coz lack of coins

[sinful yoke]

did you dm or email

[dusty canyon]

man i also have the same problem now just waiting for a reply

[dreamy ibex]

Can anyone help me please? I tried in game support, no reply

[modern orbit]

Good night, can someone help me? It's a problem buying gems but I would like if I could talk to someone in private. 😟

[sinful yoke]

@dreamy ibex it can take 1-8 business days

@modern orbit you can dm me

[stone jetty]

where do I get the apk for the game?

[dreamy ibex]

Thank you I asked in other help section and I figured it out. Thank you so much for replying!

[sinful yoke]

other help section is for

game mechanic questions

fyi for next time

[vast frost]

Still waiting on my purchase

[sinful yoke]

did you dm or send an email

[vast frost]

Yes twice and pmed 2 staff just checking in seems wide spread

[primal pivot]

Need gems for Bismarck

Hope it’s resolved before the l2d go bye bye

[snow snow]

Strudel / Flyflu, either of ya'll still about tonight?

[spring grotto]

Hey, yeah I'm here for about another hour and a half or so. What's up?

[snow snow]

Got another sad tale of missing gems to send your way

[sinful yoke]

you should delete the dm

if you’re gonna dm others

I dislike wasting time

[valid nova]

so I feel like I'm missing something

but

where did the secretary ship quests go

I finished the get zuikaku to level 100 but there wasn't another cutscene after that?

🤔

maybe the last one was just before that

[spring grotto]

Not all of the quest will have a cutscene following. But you can double check in the Memories section for that secretary quest

[valid nova]

[fossil prism]

Sorry to bother, but I lost my account recently. Can is there anybody that can help? How long does it take for tech support to respond via email?

[still cosmos]

hello ive sent email and used the ingame support but no answer in over 72hours so i tho id give it a shot here is this the right place for it

[keen raft]

1-8 days

[analog notch]

*business days

@fossil prism did you already email CS?

[still cosmos]

its been 5

and its really ez.. the new boxe is advertized in game at 20.99 and i was billed 40.99

[fossil prism]

@analog notch I did email customer support.

[keen raft]

then just wait for now

[analog notch]

best we can do for now is checklist info they might ask you for if you did not already provide it

[keen raft]

@still cosmos do you know if you were billed twice on accident?

[still cosmos]

i wasnt billed twice

[fossil prism]

Also, I forgot my old User ID, but remembered commander level, name, and server. Will my account be able to recovered from that.

[analog notch]

those should be enough

[still cosmos]

if i was billed twice simple fix would be to send another box D:

[keen raft]

and you have a receipt showing that?

[fossil prism]

That's enough? Praise the Omnissiah!

[still cosmos]

i have my credit card record to prove it

[sinful yoke]

whats the issue

for purchase issues please check pins

[still cosmos]

i was charged not the right price but received the goods

[sinful yoke]

what were you charged

[still cosmos]

40.99

[sinful yoke]

thats actually the right price

[still cosmos]

it was advertised 20.99

[sinful yoke]

nevermind

can you send a receipt?

[still cosmos]

sure

[sinful yoke]

dont want to open the game to see what pack costs that

[still cosmos]

so do i send it to you in dm

[sinful yoke]

you may

[keen raft]

wait
dont also dm if youve sent an email

[sinful yoke]

its ok

I backread

[keen raft]

reading

[sinful yoke]

I’d be a bad feedback assistant if I couldnt read

[keen raft]

a bad bot?

[analog notch]

teach me kawaa

[lusty spear]

anyone encounter this issue whereby azur lane will continuously use up internal storage ?

there is this folder ' airisdk ' which somehow store ' gb ' worth of log files

i gotta delete that folder once every few days to clear up space

[fading perch]

when trying to purchase gems through google play credits i keep getting this message

i dont get charged or anything

it just declines every time

[still cosmos]

are you doing so from an emulator

[fading perch]

yes

i've never had this happen b4 though

its a first

[still cosmos]

happens to me all the time on emulators just log from your phone or tablet and purchase stuff from there try this i believe its on google end to protect users

[fading perch]

every time ive bought from my phone ive had problems though so idk

first time my app would crash every time i attempted to even click on a gem purchase thing, second time i got double charged, and third time was the whole lucky box thing

maybe its just coincidence but that doesnt seem like the play

[carmine hedge]

System error 4 not ready yet?

What is that

[brazen pelican]

Guys is the daily urgent quests gone?

I restarted it multiple times already but still no urgent quests

[carmine hedge]

my urgent commissions are showing

[brazen pelican]

Empty as a broken jar

[analog notch]

did you do any daily commissions?

[brazen pelican]

Yes

[analog notch]

rather, have you completed any?

[brazen pelican]

Alot actually, including the 1200 oil one

[analog notch]

i'm at a loss

[brazen pelican]

Me too....this is the first time that happened to me

[jovial badge]

I'm also having the issue where it crashes every time I try to buy gems

[mild socket]

Where do I go to recover my account?

[analog notch]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[analog notch]

current expected wait time is between 1-8 business days

[mild socket]

Ok ty

[summer raven]

can somebody help me, I bought gems but the gems were not deposited into my azur lane account

[analog notch]

refer to the top pinned message

[sinful yoke]

[royal flint]

How do i reclaim my old account?

[analog notch]

read above

[median needle]

more specifically read the bot message that's above you

[outer herald]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[outer herald]

@royal flint

[sinful yoke]

@royal flint did you bind it before

I dont think you guys understand that recovering means many things to different people

lets not send people to support without fully knowing the situation lol

[median needle]

well he said "reclaim" not "log in" so i assume he's already tried that. but ya should have asked first.

[sinful yoke]

you never truly know

you have to start from square one

you cant fill in the gaps you dont know

[analog notch]

one day i'll #tech-support right

[sinful yoke]

you need a lot of patience for this channel

cause to get to the problem, might be forever

very specific questions for people who struggle to speak english

[carmine hedge]

purchased gems two days ago and that time i was having problem and it was giving me errors i dont remember. i did it 3 times and the last one finally got approved but now i just looked at my order history and apparently on those 3 purchases one got canceled two got approved but only 1 gave me gems. is there a way to get a refund on that one order that didnt gave me gems?

[sinful yoke]

try contacting your respective app store

[median needle]

you'd have to talk to apple/google support to get a refund.

[sinful yoke]

if they refuse a refund, email support

its just that the process for refunding is MUCH longer through AL

[carmine hedge]

okay thanks! i just asked for a refund on app store for that one particular order. hopefully they give refund

[raw kraken]

I just downloaded the game. After going past the logos of the game, I get a black screen and I can't seem to past it. Is it my phone or the game?

[sinful yoke]

try switching to wifi/data or use a vpn

[raw kraken]

Alright.

[warm ocean]

What are the odds of the payment issues getting solved this week? Only 9 days remaining for the premium skins in the shop.

[median needle]

Individually, whenever they get to your email. As a whole, probably never otherwise it would have been fixed by now.

[warm ocean]

I know they're gonna give "priority" to those who dmed the staff on the pins, I dmed flyflu Thursday

[plush bough]

We are having an overload of emails since the new UI, people...

[sinful yoke]

actually since

a very long time

[median needle]

Actually people had complained about the dms getting faster response times so they stopped doing it. They're accepting dms rn to help with the backlog. Response time is still the same whether you sent an email or dmed someone.

[sinful yoke]

and the people responding to dms arent actually the customer support team

[warm ocean]

I know, I'm just worried about the limited items in the shop, I only bought gems for Bismarck skin and I'll be very upset if this week passes and there's no fix

At that point, I'll just ask for a refund

[pale river]

[tall spoke]

[opal glen]

Hi, I'm playing on Pocophone F1 and sometimes the game freezes randomly for a few seconds. And during those times, I noticed some "cound not found assetbundle at xx" messages on the unity console log. Should I try repairing/reinstalling the game?

[median needle]

you can if you want. it sounds like a missing/corrupted file but i'm not sure.
just be sure to bind your account to Fb, Twitter, or YAS from the settings menu before you reinstall.

[tranquil parcel]

Why does amazons class give me 40:illegal restriction?

[median needle]

because it's still sunday. it hasn't been unlocked yet.

[tranquil parcel]

Ah thx

[dusk flower]

Give me your word that this transaction problem will be resolve before the expiration of the skins and its current event. The waiting gives me anxiety!

[median needle]

nobody here can do that and the devs can't either. like i said if it was fixable it would have been fixed a long time ago.

the most the devs can do to help is to keep the skins around for a bit longer. though i doubt they'll do that.

[umbral slate]

hi, I bought the scherzo lucky box on friday, but still didn't receive the pack. I email at [e-mail] explaining the situation (on the friday). When you think they will answer me? Sorry for the bad english

[dusk flower]

You guys are giving bad flag after bad flag. Atleast give us a little relief to the people who paid and hoping to buy those limited offers. This is depressing.

[median needle]

@umbral slate response time is usually 3-5 business days but rn it's 1-8 thanks to the backlog.

[umbral slate]

oh, i see, sorry for bothering you at this hour, thx

[median needle]

again silver, no one here can do anything about it.
i'm sure the devs are working as hard and as fast as they can to help people with transaction issues.

[misty crow]

Please empathise with their situation.

[median needle]

i'm a big dumb. i read that as "emphasize" not "empathize"

also technically it'd be "sympathize" but that's splitting hairs.

[lusty spear]

just to share , i got the lucky pack in my mail now

from the previous bug of buying but not receiving it

[dull birch]

When did you report it ?

[lusty spear]

i feedback from in-game help on friday but i just send another email on saturday

[dull birch]

Interesting

[lost steeple]

[cobalt tusk]

Same got my lucky bag now

[lost steeple]

welp still waiting

[lusty spear]

yea, i suppose the lucky box will be send anytime soon

[dull birch]

Care to share the date you reported it

[lost steeple]

do we still need to email them if we contacted people here?

[lusty spear]

31 may & 1 june. , its 3th june for me today

[sinful yoke]

no

do not dm and email

[lost steeple]

👍

[sinful yoke]

thats just going to create problems

[cobalt tusk]

I reported on 30 may

[limber bloom]

@lusty spear did you get any compensation for your troubles?

[still cosmos]

jeez im so oof rn the email service is so oblvious and dont even read message..

[lost steeple]

i sent mine like 30-60 minute after the update

[obtuse patio]

I dont see people getting their gem back so far only supply box

[lusty spear]

no compensation , im just happy to get the box

[limber bloom]

wow

[lost steeple]

what skin did you get

[dull birch]

Waiting for my box

[still cosmos]

what price did you guys pay for the box

[limber bloom]

so those that didnt get the skin get a compensation, and those that didnt get anything at all and had to wait way longer get nothing?

[lost steeple]

everything

[still cosmos]

paid double price but received it

and im told this is fine

[lost steeple]

o:

did you just refund the first one?

[still cosmos]

imabout to refund 200$ so idk

[lost steeple]

oof

[still cosmos]

guy trying to tell me its conversion.. 20.99 in what currency convert into 40.99.. answer none

really just upset cause its an ez fixe and i spent more time tryin to get it fixe then i spent in the game

[median needle]

it's not an easy fix actually. currency conversion is handled by google/apple not yostar. so if you want it changed you'd have to go complain to google/apple about it.

[still cosmos]

hey... did you not read its not a conversion issue

also if i want to get it fixe

they have to apply taxes

otherwise the app is illegal

[median needle]

oh ok. it charged you twice instead of just once right?

[still cosmos]

no

it charged the wrong price

i paid 105 for 105..

then 25 for 25

then i buy the box

40.99 for 20.99

where is the conversion

and im being told im dumb wtf

[median needle]

k. i really have no idea then if it's not a conversion issue.

[still cosmos]

and im not even askin for refund just compensate for stuff i should get for paying over

[median needle]

well you can only buy the box once. you could ask for the rest in gems since they can't really refund it. (idk if they can refund half don't @ me)

[spark furnace]

Anyone already get their lucky box? Because i dont get anyting since i buy. Im already sent the mail but still no respons.

[still cosmos]

sweeeeeeeet he even send me

a conversion sheet USA to CA and it doesnt match

and act as if

its perfect

[sinful yoke]

@spark furnace some people have

[proper olive]

still haven't got my skin

from the lucky box

[sinful yoke]

and I only know of 2 people who have though

[still cosmos]

really wish i could send you my helena skin right now

[proper olive]

dam i want the helena one

or the z

[sinful yoke]

lets keep this tech supporty

[still cosmos]

sorry just very upset that may leave the game as i started due to poor support from company not on disc

[sinful yoke]

all I can say unfortunately is to remain patient

[still cosmos]

disc was great 😄

[obtuse patio]

Anyone gotten back their gem back tho

All i see is boxes been fixed

[proper olive]

Kawaakari | #tech-support

[sinful yoke]

please understand that customer support is very busy

[proper olive]

is that a b ot

or person

[sinful yoke]

very much a human

or is that what a bot would say??

[proper olive]

i like eggs

[median needle]

totally a bot. don't let it deceive you.

[keen raft]

kawa is a bot

[earnest light]

Hello, where to write about not deposited gems?

[sinful yoke]

check pins

[keen raft]

could a human being respond that quickly?

[still cosmos]

yes

[knotty yacht]

Any phone recommendations for fully 60fps azur lane

Snap 660/710

[lusty spear]

1 thing for sure , the support staff do read about report as they replied to me when i report

[misty crow]

Anything with 4gb ram should be enough

[spark furnace]

Any other way to contact the cs?

[sinful yoke]

razer phone is pretty reliable for a phone that doesnt turn into a bonfire when playing with 60fps

[knotty yacht]

Oah

[keen raft]

any phone playing al at 60 fps for any longer period of time is gonna get really hot

[knotty yacht]

Well not for Max pro m1

[median needle]

i'm using the galaxy j7 prime and it runs pretty well on 60fps.

[knotty yacht]

[misty crow]

The only ways of contacting CS is either email or DMing the people in the pins

[spark furnace]

[e-mail]?

[still cosmos]

that is correct

[sinful yoke]

yes!

if you’re dming about an issue also include your username, server, and UID
and dont forget to mention the issue

[spark furnace]

Already 3 day and still no respons

Should i sent more message?

[sinful yoke]

it may take 1-8 business days for a response

sending more before that period will create traffic and might not help the response time

[proper olive]

1-8

it said 3-5

it liedddddddddddddd

[sinful yoke]

its outdated

[proper olive]

im suing

[misty crow]

Things have changed over the last few days unfortunately

[spark furnace]

Ok thanks for the respons, have a nice holiday

[proper olive]

didn't update it

[sinful yoke]

well its not on the terms and service

[still cosmos]

@spark furnace im sure they will get to you shortly just be patient

[sinful yoke]

so I dont think you can legally sue the bot message

[proper olive]

knew it

day 85 haven't got kaga yet

[keen raft]

wat

[still cosmos]

hmm i farmed her while leveling i can confirmed droped 3 times for me on washington tho i spent 10 hours doing just dat

[sweet hound]

1-8 business days? Do I have to wait till event ends then because that kills the point of buying gems for me...

[wispy seal]

Hurrah, thanks @sinful yoke I got ma box

[tame lantern]

Help on gems please

I bought gems did not recieve it

Please I don't need reactions

[keen raft]

Did you contact customer service yet @tame lantern

[tame lantern]

Nope

[keen raft]

Then follow the most recent pinned message

[tame lantern]

I tried to buy the double not worked but I got transacted

[solid lantern]

meanwhile i cant even buy anything at all

i contacted support and they told me to send that purchase thing

[ornate crown]

just follow what professor says XD

[solid lantern]

but i wont even receive it anyways cuz my problem is different

i have doubts that the issue is from googleplay itself

[tame lantern]

How many days did it take for a reply @solid lantern

[solid lantern]

1 day

and now they replied that they cant help me

well rip me

[boreal heron]

Can promise crate wait until the purchase problem resolve??

[lost citrus]

I’m having the same problem as Halas. I bought sack of gems, got transacted, but didn’t receive the gems. What should I do?

Hakase *

[silent roost]

Check 1st pin

[boreal heron]

They said it take 1-8 day to resolve the problem

Just waiting

[gloomy inlet]

But how do I know is my payment issues request is being processing at the moment?

[boreal heron]

Check out the Google play

[gloomy inlet]

Is this email correct [e-mail]

I send email regarding my 2019 pack gem issues

[solid lantern]

ok i was able to fix that purchase issue

[gloomy inlet]

Because I did not receive the gem when I brought it last Friday?

I already send email

[solid lantern]

i had to switch my google play location to netherlands

[median needle]

@gloomy inlet check the pins. if you've already sent an email then don't bother and just wait.

[gloomy inlet]

Was hopping they got reply!!

But is the email correct , [e-mail]

?

[median needle]

yes. and for now it's going to take 1-8 business days to get a response (normally it's 3-5.) due to (what i'm assuming to be) a huge backlog of emails they need to get through.

[fallow scaffold]

Guess i'll hold myself back from doing in-app purchases right now, errors are everywhere

[solid lantern]

my error was basically a nightmare

but im happy that it worked at the end

i had to change my google play region and pay for that because gpay is a scam

[fallow scaffold]

Glad things went good for you, i panicked even when my cubes get stolen away, let alone my money

[mighty fractal]

What does this mean ?

[median needle]

iirc just restart your game to fix it.

[tall spoke]

that means your dock is full cause your game failed to register 1 ship due to connection but its technically in your docks now... restart the game then scrap/upgrade or just straight scrap/upgrade via the long way

that aside... I see I wasnt the only one who had purchase errors....

[wispy bronze]

For gems purchase error occured: I've got the gems. Btw ith it's not Yostar's error. So they just said the phone operator in my country (Telkomsel) had error on Google Payment. Idk about you guys outside Indonesia, just want to confirm.

[violet plover]

Hey I’m trying to get I’m old account back because I lose my phone it was on

[median needle]

did you bind your account?

[violet plover]

Yes I have

[median needle]

ok. and you've tried logging in with Fb, Twitter, or YAS?

[violet plover]

Yes to Facebook but all it did make me new account

[median needle]

did you choose the server you were on when you logged in? the game defaults to the newest server when installed. (if you didn't, simply restart the game and choose the server you were on.)

[violet plover]

I have I look in the game help it told me to send Azur lane my in game name uid server name and my level on my old account and go make new account bid it to Facebook send them the new account uid but it doesn’t till how I can send it to Azur lane so I can get it back

[median needle]

really? it doesn't give you the email?

[limber cape]

hallo my azur lane keep crashing when i login

[violet plover]

No it has not

[median needle]

@limber cape try toggling developer mode on and off to see if it fixes the crashing.

if that doesn't work then sadly you'll have to use another device or an emulator to play for now.

[limber cape]

@median needle i already try that many times and still not work

[median needle]

then you'll have to use an emulator or another device for now.

@violet plover k here's the support email and the recovery steps as well.

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[limber cape]

@median needle just why?

[median needle]

because the crashing is a device related issue that the devs can't help fix. on top of that there's no known guaranteed solution to fix it. toggling dev mode on and off may fix it but sometimes it doesn't work.

[violet plover]

Thanks lfire

[limber cape]

@median needle thx for the solution

[median needle]

also i forgot to mention but sometimes the crashing just stops randomly and you're able to play. so keep trying on your phone but use another device or emulator to play for now.

[supple tendon]

bluestacks4, pc, azur lane
problem with button for "artillery support"
no matter if i press button on screen with mouse or with assigned key aim start scrolling right

[median needle]

ya that's an issue with the game. it happens on noxplayer too sometimes. i don't know if it's been reported though.

[supple tendon]

good to know

it happens only in combat tho

[median needle]

even if it was an issue with the emulator no one here could help with that. you'd have to google that specific issue.

well ya cause that's the only time you get to move the ships.

[supple tendon]

i though about some workaround, moving on screen buttons, remapping keys etc

[median needle]

it wouldn't happen anywhere else since the rest of the game doesn't work like that. combat is press and hold. the rest of the game is press and drag.

[supple tendon]

so for now press X to win autopilot and hope it air correctly?

[limber cape]

@median needle yes i can play this game, but when i login to facebook with my old account this app just crashing

[median needle]

auto doesn't have that issue since it fires the gun instantly. and with pinpoint accuracy
a workaround for the issue is to turn auto on to fire the backline gun then turn auto off.

[elfin solar]

i have issue about purchase where can i inform ?

[spring grotto]

Checks pins for purchase issues

[elfin solar]

I inform to flyflu so how long it take to fix it ?

[gusty flame]

1-8 business days

[median needle]

response time right now 1-8 business days. (once the devs get through the backlog it'll go back to 3-5 business days)

[elfin solar]

ok thank you

[raven cypress]

Thanks YoStar a lot. They have cleared the failed transaction. I can buy the ring pack now.

[fossil prism]

Can I directly get support on Discord or only via email?

[median needle]

they both end up with the same people. the discord route s only to help with the backlog of emails rn.

[fossil prism]

but is discord faster?

[median needle]

no. they both have the same response time. if your having a gem issue it's recommended you contact someone on discord. if it's a lost account issue send an email.

actually if it's a lost account issue do this

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[median needle]

actually actually i'm tired. if it's a lost account make sure you're choosing the right server and that you're actually logging in before you send an email.

[dusk flower]

@raven cypress did they compensate you though?

[raven cypress]

I haven't checked the mail, though

let me do a quick look

Hm, no compensation.

Well, I don't mind.

[dusk flower]

damn

[stone whale]

Tried check on mobile but couldn't find a duplicate with a bit of scrolling, is this a known issue?

[spring grotto]

Yepp, IJN Oaths are bugged right now. It's reported

[stone whale]

Thanks for confirming, won't spam further then ^^

[spring grotto]

No problem at all also, #bug-reports for future reference

[weary moat]

i have a little problem about the games , it started only since today. When i log first on the game thesong/bgm wasn't here anywhere , i tried to relaunch the game after a bit and it came back , and it have happened again now. Could uninstall and install again solve the problem or ?

[median needle]

possibly? does other music work just fine on your phone?

[weary moat]

i was playing a game just before and the song was working well. Only for AL the bgm wasn't here

[median needle]

k then ya try reinstalling. make sure your account is bound before you do though.

[weary moat]

i have uninstall Google play games too before , maybe its a part of the problem but i reinstalled it cuz i need it for other game acc

[modern kiln]

Is it safe to purchase gems now?

[spring grotto]

Well, it was never really NOT safe to. Failed purchases have always been a thing since the game first came out. It just comes up a lot more when patches like this come up since a lot more people are buying at the time

[modern kiln]

but those failed purchase before major update is not rly happen often right ?

[spring grotto]

During the time between updates yeah it's lower but probably due to the fact that a lot less people are buying items. When a big update hits w/ skins,Lucky Bag, etc there's always a spike

[modern kiln]

i do love to buy a ring pack but since the spike happens often i have no choice but to hold back for the meantime

[mellow whale]

I'm still in queue right?

[spring grotto]

Well the spike as just in the number rises because there are more people buying. Not that you're more likely to get one. The ratio of successful purchases to failed purchases is still the same.

@mellow whale Hm...that's been about 9 business days. I'd say if you don't hear anything this afternoon when they get into the office, send a reply inquiry to them regarding your issue

[mellow whale]

how? by resending them an email?

[spring grotto]

Yepp, send a reply email to your original one to keep a thread going for it

[mellow whale]

so much for asap

[void sky]

@spring grotto oh so you are saying that it's just because of bad luck that I got the first and failed the 2nd transaction?

Should I buy some gems now then...

I mean I really want the skin but also really afraid

[spring grotto]

Yeah, unfortunately it's a bad happenstance if you get a failed transaction (we wanna say it's due to a desync/shaky connection from client side or server side but we can't say for sure). To give an example: throughout all my purchases, I haven't had a single purchase issue and then some people will get one but then never get another.

[void sky]

Hmmmmm

Alright I will just give it another shot while waiting for this one

Maybe I'll update here if it works (maybe I am one of those who wont get another)

[clear otter]

so if i submit it on friday night i should wait until monday?

ah well i will just set my timer

[mighty night]

Bad luck to. Had nothing but fail transactions for the last couple of transaction.

[clear otter]

and my money is gone

and the biggest problem

i borrowed it and i already payed last sunday

[mighty night]

Their support contacted me back for the fail transaction but I received nothing

Nvm it not added but a mail item

[last socket]

I need help with my account, i played time ago and now i want to play again. But when i logged with my twitter, i have started from 0.

[spring grotto]

And did you log in w/ Twitter on the Title Screen? If so, be sure to choose the server that you previously played on (e.g if you played on Sandy, you need to choose Sandy instead of Washington)

[last socket]

Oh, i thought i have checked all the servers, but its sandy. Thank you

[spring grotto]

No problem at all

[carmine hedge]

Hello, how can I unbound my twitter from my account ? I already tried to log my dummy FB with it and my twitter but it still doesn't let me remove it

[cobalt snow]

Is that your last bind on it? it won't let you remove the last one. If not, it's possibly an error that needs to be directly taken to CS.

[carmine hedge]

I bound my twitter first long time ago

but it's impossible to remove it

even if I add another bind with FB

[cobalt snow]

What's the error code for unbinding?

[carmine hedge]

now i have this

[cobalt snow]

And that's on the account you want bound? you don't have it bound with that twitter account already, by chance?

[carmine hedge]

It's the account i want to unbound. It was bounded by my twitter

I'm trying to unbound it

[cobalt snow]

Well, if it's saying that it's need to be bound, it should be unbound, I think? Unless I'm missing something here.

[carmine hedge]

Wait it's pretty outlandish

I'm trying to resolve it myself, If I need assistance i'll be back

ty Fly

[carmine hedge]

How to create a Yostar account ?

have a link please ?

[cobalt snow]

That's basically email verification, 3rd pin in pins has a more through explanation

[carmine hedge]

Thanks

[valid marten]

Hello, is this the right place to seek help for a failed transaction? TLDR purchased gems that didnt show up and the first time bonus is still on the package but still got charged

[crisp raft]

Yes it is check pins

[valid marten]

oh just noticed, thanks!

[crisp raft]

Not a problem!

[turbid inlet]

@fallow jacinth here or #bug-reports

[fallow jacinth]

should i type here?

[turbid inlet]

@sinful yoke wanna help this person out ^

[fallow jacinth]

#bug-reports

[turbid inlet]

Just type what ever problem u have with azur lane

[sinful yoke]

I mean yeah

[fallow jacinth]

ohh, i purchased the trade license just now, but i still don't get my item yet

[sinful yoke]

check pins

[fallow jacinth]

uhh how do i do that?

[sinful yoke]

?pins

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[wary lily]

@

[sinful yoke]

[thorn yoke]

[prime river]

?techsupporten

[astral rampart]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol | I like Bucky#3457 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.

[analog notch]

Wrong command

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[analog notch]

Currently the wait time is 1-8 business days

[prime river]

can I ask about recover account here?

[analog notch]

Yee

Did you bind it already?

[prime river]

yes with my twitter

[analog notch]

https://imgur.com/roy6tih

Continue from Step 4

[twin rover]

Bought the pack i didnt get it already restarted.

[dim monolith]

i bought gems but i didn't receive them

[analog notch]

For purchase issues. Read the top pinned message.

[prime river]

also I sent my lost account name server name and level to the supportive email the game gave me

[analog notch]

Did you send that email just now?

[twin rover]

Damnit i bought it to get bismarck and get the frame on time hopefully they finish fixing it in less than their specified time of 3 to 5 days.

[analog notch]

wait time is 1-8 business days btw

[solar dock]

Hello! I have a concern with a purchase issue. I have followed the pinned instructions, but the response was to contact Apple. Went into my Apple account and attempted to refund and report a problem and they both say ineligible. Who do I turn to next in order to get a refund?

[analog notch]

Contact AL customer service

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[analog notch]

Include a receipt as proof of purchase

[solar dock]

Ok, but I did that and they told me to contact Apple. Apple is refusing, so should I just reply back about that?

[sinful yoke]

yes

[solar dock]

Ok, thank you!

[blazing estuary]

let's say i would like to top up my google play credit, which country's gift card should i choose? ( i'm from MY )

[vagrant zenith]

hello, waiting for 8 days and still no answer by mail support.. I don't know what to do..

was trying to recover my old account

[sinful yoke]

it can take 1-8 business days for a response @vagrant zenith

@blazing estuary either are fine

[vagrant zenith]

want it 3-5? @sinful yoke

wasn't*

[covert sparrow]

Same here, only for 16 days

What does DM stand for? Direct message, as in private message?

[blazing estuary]

thx for the answer

[spring grotto]

@vagrant zenith It used to be but due to backlog it's been updated to anywhere 1-8 business days
@covert sparrow Yepp, DM stands for Direct Message. And you sent in your inquiry 16 days ago? Did you send it to [e-mail]?

[sinful yoke]

1-8

it was as you said

[covert sparrow]

Aye. Ohh, I read it wrong, my account isn't locked, but my purchase didn't go through

[vagrant zenith]

oh alright.. damn I wanted to play so much that's sadd

[spring grotto]

@covert sparrow Hm...if it's been 16 days then I'd say send in another inquiry about it. Just send it as a reply to your original email to keep the thread going.

What day did you send it on exactly as well?

[covert sparrow]

19th of may

And another reminder 4 days ago

[spring grotto]

Yeah, wait for that second reminder to get received in the support queue and resolve your issue

[coral turret]

Hello, I play AL on iOS, and just installed BlueStacks. I linked my Twitter Account a while back on iOS, but when I sign in on BlueStacks and sign in with Twitter, it doesn't show my character on any servers, only Avrora. my iOS stuff is fine and re-signing in with Twitter is also fine on iOS. Only BS is giving me some BS. Anyone have any tips on what's going on here?

[median needle]

if you're talking about the character icon that's supposed to appear next to the servers then that's normal. (i think it has to do with local data which is why it's missing when you reinstall the game.) have you checked any of the servers to see if your stuff is there?

[coral turret]

Ah, it's normal? Quite honestly I didn't log into Washington. I was too scared of accidentally wiping my character data. I took a screenshot of my UID and name and server, so fingers crossed.

Oh it worked, I'm just duuuumb.

[median needle]

lol it's fine.
i assume it's normal cause that's really the only thing i can think of that's happening. to the game no local data = no character icon.

which is also why when you check each server you suddenly have all these character icons.

[vagrant zenith]

if i add something to the email sending an other one the days to wait will reset to 0 or it counts from the first one you have sent?

[median needle]

if you want to add something to the email just send a reply to your first email. don't send a whole new email.

[vagrant zenith]

yes that's what I wanted to

but I was wondering if by doing it the 8 days to wait for an answer will restart from that

[median needle]

no it won't.

[vagrant zenith]

alright thank you

[deep olive]

so i forgot when did i oath atago.... is this normal?

[sinful yoke]

known bug

[deep olive]

ok

only for ijn ship is it?

[sinful yoke]

yep

[deep olive]

ok

thanks

[sonic totem]

atago is lost in words how to express her happiness being oathed

[sinful yoke]

@daring current afaik we cant help with destroyed items but you can try

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sonic totem]

once you scrapped, it's never going back

[distant silo]

Moonlit Overture is still showing 7/9 for me. UI update broke that.

I know it was reported but they did a big bug update and this is still bugged.

Also the Kolin in the Skill School is oddly stretched.

Anyone else still having the issue with Moonlit Overture?

[spring grotto]

Yes, the issue is still there for users. It's been reported so the devs will get to it. They are just busy w/ other issues since the UI/Bismarck update so they haven't been able to address it yet. And the Koln sprite is known as well

[distant silo]

Okay. Thank you Toast

[winter ermine]

So, what if the player didn't scrap anything, but the game just made them vanish?

[spring grotto]

We can't say for sure. That'd be up to support to look into and see about rectifying

[mental harness]

Guy's is this normal that my game keep crashing randomly but more oftenly in loadings or for battles ?

[keen raft]

What phone are you using?

[mental harness]

Iphone 5... S or C i can't remember...

[sinful yoke]

its ram is too low @mental harness

it needs to be 2gb or more

[mental harness]

Because i saw that issue start some time ago to just few crash to everytime randomly... and i can't even know why that does that because i touch nothing...

My storage in my phone is about something ? Or i'm completly f*cked up and i need a new phone ?

[dull birch]

New phone

[sinful yoke]

no its your ram not your storage

a new phone or an emulator works fine

[mental harness]

There is emulator for iphone ?

[dull birch]

For PC

[mental harness]

Of course but i mean i know there is for android but is it working for iphone ?

[dull birch]

Oh, not sure

Don't think it matters

[mental harness]

Why ? it will keep crash ?

[sinful yoke]

emulators are only android

[dull birch]

You can use the Android one

[sinful yoke]

iphone is illegal to make an emulator out of

[mental harness]

I found one for IOS i will test it out but i can use the emulator for android ?

[spring grotto]

Yepp, you can use an Android emu and your account will be usable on it

[cursive heart]

I bought the scherzo lucky box but nothing happened, is this a known bug?

[spring grotto]

Is it not in your in game mail?

[cursive heart]

Nothing happened

[spring grotto]

Okay, then please follow the first pinned message in this channel

[cursive heart]

How do I get transaction ID and GGPlay Receipt?

[spring grotto]

The ID should be on the receipt (it'll start w/ GPA) and a copy of the receipt should've been emailed to you ideally

[cursive heart]

oooh thanks alot

If everything went well it should be in my email right?

[jovial rock]

I just wanted to ask. How long does account recovery tickets usually take since I sent mine on the 28th, got a response on the 28th and send the info I had for the account which included everything except the UID since I didn't know it (so level, Server and username) but I haven't had any response since the 3rd.

[spring grotto]

@cursive heart It should be ideally
@jovial rock Since the 3rd? Of this month? If so, then just wait patiently as support has other inquires they are needing to handle as well but they will resolve your issue if you sent in the requested information

[cursive heart]

I meant ingame mail 😓

[jovial rock]

Okey thx

[spring grotto]

@cursive heart So for the bag, yeah. If it processed correctly, it'd be in your in game mail

[cursive heart]

okay thank again ❤

Kay now all I need to do is wait

[mild abyss]

At what time is staff available in the help chat because i purchased 300 gems but still havent gotten a response when i messaged them. Its been 7-8 hours

[sinful yoke]

they take 1-8 business days to respond

[mild abyss]

Ah okay thanks

[drifting vigil]

If i forgot to include something in the first mail can i reply to my own mail to include what i forgot?

[median needle]

yes

[mild abyss]

Also how long is it supposed to take when i buy gems

[keen raft]

Its supposed to be instant

[mild abyss]

Then thats a yikes from me dawg

[keen raft]

If you were charged and didn’t receive anything check the last pinned message

[mild abyss]

Cheers

[keen raft]

If you’ve already contacted customer support it can take anywhere between 1-8 business days

[mental harness]

@dull birch Can you tell me the name of the Android Emulator that could work please ?

[mild abyss]

So its better if i dm any of those people

[dull birch]

I hear a lot of people use 'BlueStacks'

[mental harness]

I gonna search

[keen raft]

If you’ve already emailed them I don’t think it would be any faster

[mild abyss]

I used the ingame help chat

[spring grotto]

Rather, if you already already contacted support, no need to DM as it'll just create more confusion for support if they receive the same ticket twice or more

[mild abyss]

Alright

But like if i were to get them instantly i would've gotten them in the mail right?

[spring grotto]

For gems? Nah, they're automatically added to your account

[sinful yoke]

for lucky bags, lucky boxes, they go to mail

[mild abyss]

Damn i got the biggest luck it happend twice, that it didnt get added

[mental harness]

@dull birch But bluestacks is like Nox it's a Android thing... how can i even put my things...?

[mild abyss]

@sinful yoke i appreciate the positivity but it didnt work

[sinful yoke]

theyre called lucky boxes and lucky bags generally

[keen raft]

@mental harness if you have your account bound you can just login to al normally

[mental harness]

Hmm okay... i'll hope it will work... thanks for the answer

[shadow meadow]

Greetings, I would like to ask for help as recently I committed a mistake while changing devices, I binded the wrong account, losing my 56 lvl account. A lot of time invested will go to waste. Because of this I came here searching for guidance as if there is any way to solve this.

[sinful yoke]

what did you do exactly?

to bind the wrong one

[shadow meadow]

I was trying to open the one that was with my twitter account but instead ended up registering the new one

[sinful yoke]

did you choose the wrong server?

[shadow meadow]

I chose the one Im use to

[sinful yoke]

and you did bind?

[shadow meadow]

I´m trying to see if by chance I entered a wrong server while panicking

[vivid flax]

I paid US$ 9.99 on Google Play Store / Apple App Store but the gems were not deposited into my Azur Lane account.

In order to clear your failed transaction, kindly provide to us your:

1. Azur Lane UID and/or in-game name. AtticFox

2. The server you’re playing on. Lexington

3. A screenshot of the receipt purchased on Google Play Store / Apple App Store.

4. The monetary value in US$ of the gem purchase. $9.99

[keen raft]

did you already contact customer support through ingame help?

[vivid flax]

Pls answer your CS tickets. It's been days and nobody is answering me through helpshift

@keen raft yes

[sinful yoke]

it takes 1-8 business days

[vivid flax]

3x now

@sinful yoke no one replied tho

[sinful yoke]

has it been 1-8 business days?

[vivid flax]

4 days

[mild abyss]

@vivid flax you have to wait a bit longer

[vivid flax]

I didnt even get a confirmation lol

Is it safe to purchase again tho?

[sinful yoke]

if you bought gems, its safe to purchase again, but I cant guarantee they’ll send too

if you got a box/bag or license, it’s best to wait

[vivid flax]

I bought gems the 600 double one

[mild abyss]

Same

Twice

But they will get to us

I think its just a lot of people who are experiencing the same thing rn so we have to wait @vivid flax

[vivid flax]

Ok

[sinful yoke]

of course it is

many people from before the event as well

[vivid flax]

Also, I plan to stream this game maybe next week. While I draw. Can I post may stream hrre?

[sinful yoke]

theyre doing their best, but its too much for them physically, so its causing the long wait

[twin rover]

Will they extend the event cause It seems that a lot of people are having issues with the gems so for the people affected who also wanted to roll like me they will miss their chance. I also wanted to get the frame on time so that would another 2 to 3 days to lmb bismarck. I bought the Lucky but didn't get it so I already contacted CS.

[sinful yoke]

in #al-general you should be able to as long as streams are azur lane related

[vivid flax]

Awesome thx,!

[keen raft]

you can also see if you can get permission to post in #media-content

[karmic sand]

Hello

I lost my account and sent emails to ask for assistance to no avail(3 mails in 2 weeks)

Is there someone here that can help me with that?

[spring grotto]

You sent it to [e-mail], correct? If so, then you just need to wait for their reply. They have a backlog so the response time is anywhere between 1-8 business days (weekends not included). So you really should only send multiple emails after that timeframe.

[karmic sand]

14 days

2 weeks

No response

[sinful yoke]

10 business days

[spring grotto]

So 10 business days based on your most RECENT email? If so, send another email in reply to your original email

[sinful yoke]

though the most important question is if you sent it to the right email

[karmic sand]

It was the email you menctioned

I checked, it was less time than what I said

8 days

[astral fulcrum]

Can i DM one of the tech support people with my problem is pretty lengthy is all

[sinful yoke]

if you want to yes

[astral fulcrum]

so i can dm you?

[sinful yoke]

me or toasterstrudel

[astral fulcrum]

ok thanks

[spring grotto]

@karmic sand Okay, if you don't hear anything by tonight when they get into the office for work, I'd say send another reply but just as a reply to your original inquiry

[vivid flax]

@sinful yoke Yep, that format is from Billing

[fallen canyon]

is there a way for me to transfer my updated game version to nox from my phone?

[hushed junco]

They charged me twice for scherzo lucky box how do I get a refund.

[sinful yoke]

contact the app store/google play

[terse kraken]

Hi, I bought a Scherzo Lucky Box last week but didn't get it. Support hasn't answered any of my emails yet... should I just get a refund from google and buy the thing again? Don't want my account to get banned...

[cursive heart]

If you bought it I dont think you can buy it again. I got the same problem if I try to buy it again it will just say "You own this item"

[terse kraken]

that might be worth a try...

nope, i was able to buy it...

and i got it too... now i have payed for this thing twice. great 😄

[cursive heart]

😰

[terse kraken]

well, since the azur lane support seems to be dead i'll just get google to refund it. Hopefully they won't ban my account

and google refused the refund...

[cursive heart]

I shouldve bought it by the start of the event

[terse kraken]

pro tip: never buy anything. you have to pay twice and they refuse refunds

definetly the last time i bought something in this game 😦

[subtle cobalt]

Good day, I'm finding a rather strange problem. I Just got my seventh Iron Blood Vanguard, Leipzig, alongside Z23, Z36, Konigsberg, Karlsruhe, Koln and Prinz Eugen, but why can't I start the research for Roon? It still tells me that I have yet to register a ship...

[thorn yoke]

you still didn't reach the requirements

[subtle cobalt]

The requirement says that I have to possess 7 vanguards of the Iron Blood. And I have them, so..

[thorn yoke]

@subtle cobalt CL & CA is the only counted in that requirement

i have 8 of them Deutschland,hipper & admiral graf spee is important for roon's requirement

[carmine hedge]

I have the exact same ships as @subtle cobalt but I can research Roon, so....

[thorn yoke]

these three are kms event ships, the two are" divergent chessboard" (Deutschland&hipper)

admiral graf spee has her own event but in near future she will be in perm build

[carmine hedge]

So how am I able to research Roon when I only have 5 Iron Blood CA/CL

[thorn yoke]

CL&CA only is the counted ships

wait for the rerun content :)

[carmine hedge]

That's the funny thing, I can research Roon

But I only have 5 CA/CL (Konig, Koln, Karlsruhe, Leipzig, Prinz Eugen)

[subtle cobalt]

He has the same ships As me

But he can

[carmine hedge]

My other 2 Vanguard ships for Iron Blood are Z23 and Z36

[thorn yoke]

lmao

then why that develop thing is still on 7 requirement

[sturdy trail]

Ainz

Are you daft?

[carmine hedge]

@subtle cobalt Upload your screenshot where it shows it's locked for you

[thorn yoke]

i'm not

i'm just explaining lol

[carmine hedge]

Well, I can develop Roon

[sturdy trail]

Only the combat XP require CAs/CLs. To unlock the research you just need Vanguard, any vanguard.

[carmine hedge]

And I only have 5 CA/CL

[sturdy trail]

The same applies to Neptune, you just need HMS Vanguard. Same applies to Ibuki, only IJN Vanguard. Same applies to St. Louis, only USN Vanguard.

[thorn yoke]

ohhh okay my bad thanks for correcting me

well as i always i thought

[subtle cobalt]

It’s a bug man

Probably it’s just a matter of time, I hope

[carmine hedge]

Maybe it'll count tomorrow? Since we have the exact same vanguard ships it should work for you

I unlocked Roon research when I got Z36 from the construction

[sinful yoke]

@subtle cobalt reinstall the game or repair files

[pearl cliff]

Hi! So I am unable to log into my account via Facebook. Every time I do, it crashes the game. I have a Stylo 4

[spring grotto]

@pearl cliff there are two options for your issue. The first is to try turning on and then off developer mode on your device. The other is to log into your account on another device(such as a spare phone or PC emulator) and bind it to Yostar. As Yostar wont crash the game like FB and Twitter

[pearl cliff]

I still have it on my old phone.

[spring grotto]

Okay. So you could go with the option of binding it to Yostar on your old device and then use that to log into your new phone

[gloomy inlet]

How will the gem be refund to us?

Where to create the account?

[pearl cliff]

I will have to log into my account and bind it to Yostar. Developer mode did not work

[gloomy inlet]

Gosh I want the Bismarck skin!!!

[pearl cliff]

Thank you for the help. One last question @spring grotto . How exactly does that binding work?

[spring grotto]

You just go to the settings menu in game once you're logged into your account and click on "Bind to Yostar". You'll then generate a code that'll be sent to your email and you input that code and you'll be bound. For a more detailed explanation though, the 3rd pin in this channel will be able to provide that

[pearl cliff]

Thank you again. You have been beyond helpful!

Because I only have two days left to go to get Prinz and I don't want to screw up now

[sinful yoke]

prinz is a permanent addition to the build pool so dont worry too much

[pearl cliff]

I am more worried about trying to get Bismark. I have all the other limited time characters. Even gotten an extra of U-556 and the other U boat as well

[mellow bloom]

Hi, i couldn't find any info in the pinned messages for this but lately when trying to lanuch the game i get a "Hash (l2d) file check failed. Try again?" Reinstalling the game works for a while but when closed and attempted too launch again, same prompt

[sinful yoke]

a reinstall works regardless, but you need to use wifi

if it doesnt work again

try again

[mellow bloom]

Oh my bad, i am blind, thank you

[sinful yoke]

thanks for checking at least!

[mellow bloom]

I only see the version.txt file there, the other two are missing, does this matter?

[sinful yoke]

probably need to reinstall then

doesnt work without those 2 iirc

[mellow bloom]

Ok thanks

[slate sleet]

I have a problem with game purchase where my account has been charge but I didn't receive the gem pack. Already sent an email to [e-mail] 4 days ago. Do you know how long does it take for my case to be reviewed?

[spring grotto]

Due to a backlog that support has right now, the response can be anywhere between 1-8 business days

[carmine hedge]

i have a problem with new account. when i log in, every time it makes me build ship for 2 cubes 1.5k coins "tutorial thing" when i do this it says "ship will be ready etc" but when i do this and log into the game next time game wants me to build ship again. anything to do about it?

[slate sleet]

Oh, I see. Thank you 😄

[spring grotto]

@carmine hedge Unfortunately we're not too sure of a solid workaround. It's a known bug for some accounts and we have it reported to the devs. If you'd like though as well, you can send an email to support just in case they happen to need to manually fix your account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[quasi thorn]

I got the Scherzo crate and got an error, I did it again and it worked but I have two charges on my CC

[keen raft]

Contact your App Store and get a refund

[quasi thorn]

that sounds like a lot of work, I can dispute the charge from my CC

and do a charge back

[minor marsh]

I still haven't gotten my scherzo pack since purchasing it last week

will the pack be sent eventually or do we need to purchase it again?

[spring grotto]

Did you contact support in any form regarding the failed purchase?

[vernal aurora]

so is anyone else experiencing a purchase failure for the new $30 pack? that gives a long "loading" and then followed up with a "transaction being processed, please wait" even though no pop-up appeared to even give u the option to buy it?

[minor marsh]

yep

i sent you a dm last week

[spring grotto]

@minor marsh Oh yeah, forgot about that sorry I had a bunch of DMs to go through. But you're all set, no need to purchase it again or anything. Support will manually get the Bag sent to your in game mail when they resolve your issue
@vernal aurora Hm...can't say I've heard of anyone having that issue personally. If you haven't tried yet, try restarting your device, switching your network, and possibly even trying a free VPN

[vernal aurora]

restarted device check, restart router check, a vpn? that's pretty drastic just to make it work

[spring grotto]

Well it is just a possible fix/workaround

[vernal aurora]

i also wanted to ask has there been any update about the game crashing for iphone 6 plus users?

[spring grotto]

Unfortunately not that we're aware of and people are still reporting it happening for those devices

[vernal aurora]

i see

[trail pecan]

@molten magnet accurate translations, do the right thing. not projections.

translator only had 1 job. a proper translation, not projection :/

[cobalt snow]

This is #tech-support wrong channel for this @trail pecan

[trail pecan]

ah, im sorry

[cobalt snow]

Also they've already addressed this as per pins in #game-feedback

Please don't ping them for that here

[keen raft]

nice job

[sinful yoke]

dont need to ping them really unless for emergencies

[gritty belfry]

I need my geams is 3 day :(

[jaunty niche]

Umm.. so I need help. Has anyone ever gotten a refund from AL before?? My niece purchased a 800 gem dorm slot while I was letting her look at them move around.. she’s 1.. 😭 i was saving up for a skin

I already messaged in game help and #gameplay-help told me to maybe ask in here. Just wondering if there’s anything I can do or just cut my losses

[sinful yoke]

no they dont refund gem purchases unfortunately

only money > gem

[jaunty niche]

Woop, there goes my skin.

[gritty belfry]

F

[candid kayak]

I wonder if they'll extend the event or at least the skin availability. I wanted 3 skins but I am still waiting for the buying issues to be resolved

[surreal ember]

How come I don't have the easy rookie flag?

My friend just told me about it and I never saw it before and I started two days ago

[keen raft]

#known-bugs

[limpid lake]

Hello, everyone. I have an issue: I've lost my account after redownloading the game (I also deleted some memory, including Facebook's where my account had been binded to). I created a new one, binded it to Yostar, contacted them by Gmail and, after a week and a half, still haven't got an answer. (The only thing I don't remember about my previous account is it's UID, but everything else I do clearly)

Can my account still be found in these conditions?

[sinful yoke]

yes

but it cant be recovered

you cannot recover using yostar

you have to use facebook or twitter

[surreal ember]

Where can I get the rookie tab? I'm so confuse

[keen raft]

its a bug that is not showing up
youll have to wait for a fix for now

[limpid lake]

So, then there's another problem: I tried to bind my new account to Twitter and unbind (for some reason) from Facebook and both resulted in an error. I can't bind it to them, only Yostar. I can make screenshots if needed

[void sky]

@candid kayak me too, man. But they did tell me failed purchases have always been a thing so you might as well buy more gems and maybe you will be luckier this time... I am waiting for mine too but maybe I'll give it a shot(?)

[limpid lake]

That's when I try to bind Twitter, disconnecting Facebook results in almost the same error

[sinful yoke]

is it using the same email

[limpid lake]

Yes

[sinful yoke]

thats why

its strange, it doesnt happen for everyone

you’ll be fine with the facebook for now, once you get your account try again

[limpid lake]

Well, then I'm the only weirdo, who got mad at my memory being low and who tried to desperately delete and reinstall AL and delete FB's memory at the same time :P

Ok, thank you :)

[keen raft]

also @limpid lake delete the screenshot since it has personal info on it

[limpid lake]

Oh, of course, thanks

[sinful yoke]

they dont need to, but if you’d like to hide that you can

[limpid lake]

Well, I'm not against some friends, who'll try to find me in-game and FB, I guess lol

[sinful yoke]

you do you

[obtuse patio]

Do we usually get our stuff back after daily reset or can it be random timing?

[keen raft]

[obtuse patio]

Those stuff we didnt get when we made ingame purchase and already dm

[misty crow]

it's random

[obtuse patio]

Alright

[misty ingot]

maybe whitelist? xD

tried and it doesn't work lol

[keen raft]

[sinful yoke]

tried what?

[misty ingot]

send torpedo

won't work

contains blocked words

[sinful yoke]

its known that the chat filter is a thing

and that its more or less strict because it blocks words within words

[viral lance]

@spring grotto I bought 2 sack of gems but only got 1

@spring grotto should I PM the details?

@sinful yoke Or shall I send the gem problem detail to you?

[carmine hedge]

Me too, I buyed some gems for 10$ but i never received them

[sinful yoke]

you dont need to @ us

just send a direct message with the information requested and its all good

[wary lily]

Bruh i have wait for 4 days :^)

[foggy shore]

Hi, i purchased the scherzo pack but i aint get it

[wary lily]

But didn't get hte gem yet lul

[sinful yoke]

check pins if you havent already dmed or sent an email

[languid field]

How to login with another device with yostar account?

[sinful yoke]

make sure to bind your account in settings first
and then login at the title screen on the left side

[languid field]

I did but I only bind with yostar. and when I login with yostar, it takes me from the beginning in a new account

[sinful yoke]

make sure to choose the server you were on before

[foggy shore]

I purchased the scherzo pack but i dont receive it can anyone help me

[sinful yoke]

did you dm or email already?

[pearl hill]

Who do I contact for failed gem purchases?

[sinful yoke]

check pins!

[pearl hill]

Is that for gemsas well

[foggy shore]

Whats pins

[pearl hill]

Or only lucky bag

[sinful yoke]

yes it is for gems/lucky bag/trade license

just not for refunds

?pins

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[pearl hill]

Thx

[foggy shore]

Whats the pin

[sinful yoke]

check the message by Linbot

[foggy shore]

I dont understand

I dont know whats a pin and i cant found it

[sinful yoke]

?pins

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[sinful yoke]

read this

[foggy shore]

Wtf i say that i dont understand it

[keen raft]

[limber bloom]

i still dont have my lucky bag from last thursday...

[foggy shore]

Whats UID

[turbid inlet]

User identification @foggy shore I believe

[foggy shore]

And the hell is this

[keen raft]

its the 8 digit number underneath your unername when you clock on your profile

[turbid inlet]

^^

[foggy shore]

K

[keen raft]

[turbid inlet]

@foggy shore this if u don’t know what it look like

[keen raft]

9 digit i guess

[foggy shore]

Ah the 6 numbers digit ok

[ivory cedar]

who should i contact if i didnt get the gems i purchased ?

[keen raft]

check the pins

[foggy shore]

How can i get the ID of the purchase

[keen raft]

it should be on your receipt

[foggy shore]

Where can i found it

[keen raft]

the receipt?

it should have been emailed to you

[foggy shore]

29.99 usd

[peak peak]

err

[median needle]

you don't send that here my dude.

[foggy shore]

Where i send it

[median needle]

check the pins to see who you send it to.

[peak peak]

Look at the pinned message

[long raptor]

niggachanWeeb what a name

[peak peak]

you may need to delete it

[median needle]

ya i'd recommend deleting the receipt images.

[foggy shore]

How i delete it

[long raptor]

u dont

[median needle]

long press on the message and scroll down to "delete"

[inner pasture]

THIS IS PIN GUYS, A PINNED MESSAGES

[sinful yoke]

wild

[lost steeple]

also ctrl+p for windows

[icy perch]

So how long should it take for my box/refund to arrive? I put my issue in on the 30th and haven't received anything

[lost steeple]

apparently 1-8 days

some people got theirs yesterday so will just have to wait

[icy perch]

Kk

I just hope I get it in time to buy the skins

Otherwise I'm going to be mad salty

[lost steeple]

yeah same

[sinful yoke]

business days

tyvm

[icy perch]

Actually another quick question... I just got a new phone will transferring my game affect my box/refund as I'm switching from iOS to android?

[sinful yoke]

nope

the only thing changing is your phone

[icy perch]

Okay cool

Just checking as I had to put that I bought the box on ios

Not sure if that'd work its way into stuffing up the return of my box

[limber bloom]

if i dont get the lucky box by tomorrow i will refund, i cant be assed to wait a week for my product

[misty crow]

Bear in mind Google/Apple only give refunds within 72h of purchase

[limber bloom]

wow...

so yostar scammed me and i cant even refund, nice

👍

[lost steeple]

rest in no compensation either 😩

[misty crow]

Not sure how a purchase error that's usually a result of connection issues on the user side is a scam but ok

[limber bloom]

so all of us that got this have a bad connection or what?

[lost steeple]

pretty sure this one isnt on the users side..

[limber bloom]

what else would u call it if we all pay good money and have to wait weeks for our products, digital products no less

[lost steeple]

considering it went ok on googles end

[icy perch]

Yo that's pretty stupid to say to people just looking for answers

[median needle]

he said "connect issue" not a "bad connection"
and yes it is on the users side. it's the result of a server desynch.

[lost steeple]

thats the server's issue

[misty crow]

Desync of the server and player

[median needle]

no it's the result of you desynching with the server.

[limber bloom]

oh so where is the server desynch in all the other apps i pay money in and it works completely fine, why dont i desynch there