tech-support

[spring grotto]

Such as dorm,dock,academy space? Unfortunately there is not. Support will not refund those types of in game purchases

[still tree]

imtoaster

can i dm you smth

[spring grotto]

Yeah, sure thing

[fair blaze]

its skin left my phone unlocked

[still tree]

i send u the receipt toaster

[dull birch]

[dusk flower]

I really wish the support team will solve the billing issue within 24 hours. 8 days is just too long.

[still tree]

8days u say??????

[dusk flower]

It says they will get back to you for 1-8 days.

[dull birch]

Business days , even

[dusk flower]

and isn't saturday tomorrow? Is there even business on weekends!?

[dull birch]

No lol

That's wouldn't be a business day

[still tree]

might as well get antther 30bucks

[dusk flower]

I was so ready to get that Helena skins...only to get screwed up like this.

[fierce glen]

welcome to the club

[dusk flower]

Bro, they better compensate us big time. This is real money we're talking about here.

[fierce glen]

I can't argue with that

[serene kite]

i will be pissed if they resolve the purcase after the skin event gone

[still tree]

@spring grotto look dm

[fast tree]

@serene kite that is my worry

[carmine hedge]

they'll resolve it asap, chill boi

The CS team working hard to resolve everyone problem. just wait

yes it's weird for such a cs team to take a break, but in the end they're all humans

they need to resolve every mail, each one even the dumbest one like ISP issue, server overload and stuff

[novel smelt]

I demand a sandwich

[carmine hedge]

i demand big fat anime tidiest, they didn't send it tho
:(((((((

[serene kite]

i'm hoping they prioritize the purchase issues tho because it cost real money

[novel smelt]

Dont worry patients is a virtue

[pure kelp]

Second time I have an issue with the lucky bag feels bad man

[carmine hedge]

have u tried the "cancel purchase method"?

[novel smelt]

Nah I bought the 1 mont supply and got nothing in the end also

[carmine hedge]

i guess they need to do UI beta tester before launch it to the public.

but well we don't know if they already did it or not

because there's bunch of bugs left and right.

and server issue is also big problem in AL WW

[serene kite]

buying lucky box right after update is always a big no no

[carmine hedge]

that's why kids, u should hold ur monee

[serene kite]

this is the first time i had a problem with lucky box tho

very bad RNG luck

[carmine hedge]

this game is buggy with the new UI, so take a few day before buy new stuff

[brittle spade]

So I've been trying to buy the big pile of gems and getting "Error: Your transaction cannot be completed" when trying to buy in-game. Is there a different way to log in and buy it? like log in to their website?

[carmine hedge]

no

have u tried "cancel buy method?"

https://discordapp.com/channels/456397991847395339/488684387932700672/539398545875271680

[mighty night]

I'm just waiting for yostar support to respond to my email.

[carmine hedge]

there's ton of email and we don't know how many people work in Yostar CS team

[serene kite]

yep tried it many times nothing happened

[carmine hedge]

i guess u just need to wait CS team reply

if the event is ended before the time, u can ask them for refund or stuff

[brittle spade]

now I have tried "the cancel method"

[dusk flower]

I'm really worried that they'll resolve it after the expiration of limited skins and current event!

[carmine hedge]

and i agree, they need some separate team for real currency CS team

well they need money, so i guess you'll be their priority

i guess rushing the UI update was a mistake.

[dusk flower]

1-8 BUSINESS days... tomorrow is weekends....faack!

[serene kite]

Waiting giving me anxiety....

[carmine hedge]

boi at least u still can play AL

last time my acc was stuck at Login reward and can't play for 7 day

at this time u just can wait, there's nothing u can do if you already tried "cancel method"

[serene kite]

Refund via google play is tempting but i'm affraid if it cause more trouble

[carmine hedge]

after all yostar is the company, i think they start at 2017. and they still learning how to handle this worldwide scale.

that's your decision not them

if they can't deliver, u can just refund

[raven cypress]

Pardon for interrupting. I bought 4.99$ worth of gem, the transaction did occur yet the gem isn't in my inventory. I have forgotten where to report this so, can anyone help?

[dusk flower]

I paid for the sole purpose of getting gems. Refunding my balance would've been a sour taste in my mouth. And I would buy gems sooner or later anyway.

[carmine hedge]

u can Email the CS team

[dusk flower]

@raven cypress Welcome to the Club

[carmine hedge]

[e-mail]

welcome to refund or wait gang

[raven cypress]

Thanks for helping.

[carmine hedge]

u can send your payment information

and your ID, server, and stuff

[dusk flower]

@carmine hedge Do I also need to send them email? I already DM'd them and Toaster said I will be notified for it.

[raven cypress]

where to find the bill, to be frank. I use iOS.

[carmine hedge]

if toaster said it, then wait for the notified

i'm not mod, i'm just guy who's waiting for his porn download to finish.

i'm not IOS user, so i didn't know. sry

[inner pasture]

Please do consider that they're trying their best to solve this problem, since the "payment bug" is affecting many people it will take time for them to solve this. They need to checking and make sure the payment is valid etc :')

Sorry for my bad english tho

Im also having this problem for purchasing the lucky box :'3

[raven cypress]

Yeah, it says something like receipt pending.

[carmine hedge]

after all people is complaining about bunch of stuff. we can't do anything

tried to DM, toaster for more information

[raven cypress]

Maybe it takes time for the transaction?

[serene kite]

just wait and say " ah s*** here we go again"

[carmine hedge]

DM @spring grotto for more clear information

[limber bloom]

well this sure is the last money they got from me

[carmine hedge]

aaaaaah shit boiii

[limber bloom]

[carmine hedge]

you won't get payment error, when u didn't buy gems

[cobalt tusk]

Yeah also waiting for my lucky box

[inner pasture]

The fact that they're replying to us via discord and PM Its really something for a game company ( since the other games company just tell you to email them )

[cobalt tusk]

pay and did not arrive

[dusk flower]

@inner pasture I know that they're doing the best they can but I can also understand the frustration of the people who are waiting including me as well. The waiting only gives someone some anxiety. This is not just some angry fans who's piss because they extended the system maintenance period. This is REAL Money and we haven't receive any goods of it!

[carmine hedge]

well rushing for implying new UI is bold move after all, even in the old UI there's bunch of error

actually a lot of game company do that

replying Email and DM

bruh

[inner pasture]

@dusk flower yeah,i understand this situation. i too still waiting for my lucky box but complaining again and again will not affect the outcome :')

Im not trying to be a special snowflake or something but i think if we keep complaining like this would it makes the situation worse both for the community and the support team (?)

[queen coral]

how do i unbind yostar account? i accidently binded it to a brand new account instead of my normal account

[inner pasture]

Lets hope for the best shall we ? xD

[carmine hedge]

if you don't want to give your money to this game again that's ur decision, after all skin and stuff doesn't make any difference on gameplay

[spring grotto]

@queen coral Unfortunately you can't as of right now. They're permanent w/ the AL account and the email associated with them

[carmine hedge]

it's permanent, u need to make new one

wwwwwwwwww

[cobalt tusk]

I do hope it will be settle before the the skins deadline

I have a few I want to get

[carmine hedge]

it will, if we see from the latest problem

[queen coral]

welp that sucks

[wheat estuary]

does anyone feel the game not running smoothly after yesterday update?

[carmine hedge]

nope

tried to go back to 30fps

[serene kite]

welp what can we do beside wait??

[carmine hedge]

watching big fat anime tidies?

[raven cypress]

I'll wait for the receipt to come before mailing them. It says receipt pending so... I'll wait.

The ring pack will be there for a while after all. No need to rush.

[carmine hedge]

tried to clean cache your phone if you're rooted

[raven cypress]

rooted...?

[carmine hedge]

sry not talking to u, bb

[raven cypress]

Ouch, my bad

[carmine hedge]

well for akari case, there's nothing u can do expect waiting

[raven cypress]

nah, it's fine.

[carmine hedge]

chill boi~
ring pack always comes and goes~

[wheat estuary]

i was running the game at 60fps but after yesterday update i feel the game lagger after about 10 battles

im using nox btw

[dusk flower]

how about on your phone?

[wheat estuary]

i dont play on phone

[dusk flower]

[serene kite]

still running smooth 60fps on my oneplus 7

[dusk flower]

My phone is smooth as well.

[wheat estuary]

maybe i should update nox ....

[dusk flower]

Are you really expecting the devs to fix your emulator issue?

[wheat estuary]

just asking

[dusk flower]

Do they even support emulator issue?

[serene kite]

is there any problem with buying rings pack using gems?

or only the money purchase affected by the bugs

[spring grotto]

No, ideally it should be fine as it's all done in game

[serene kite]

oh ok then

[dusk flower]

@spring grotto I already DM'd u about my billing issue with my information and screenshot but do I also have to do it again in the official email?

[hollow dock]

Excuse me, may I ask, when will the problems with payment be solved? Approximately.

[spring grotto]

@dusk flower If you've already DM'd one of us then no worries about an email. One method of communication will suffice
@hollow dock As in, you bought something recently and didn't receive it or something else?

[hollow dock]

Ok then, thx (yes, I made a purchase)

[spring grotto]

Okay, and you already communicated with support via email or DM'ing one of the users in the pinned message?

[hollow dock]

Yes, I did that

[spring grotto]

Gotcha. Then you should be all set and just need to wait for support to manually fix it on their end. The usual response time can be anywhere between 1-8 business days but they're trying to put an emphasis on purchase issues so ideally it should be on the lower end

[carmine hedge]

payment problem seems becoming common issue now. 🤔

[hollow dock]

Thank you for this info)

[dusk flower]

Welcome to the Club, now get in line.

[carmine hedge]

well toaster already said they'll reply more faster for purchase issues

lucky to be you, priority boi

wwwwwwww

[spring grotto]

Ideally, yes. But still keep the idea of 1-8 business days though

[serene kite]

still waiting my gmail reply from [e-mail]

[carmine hedge]

well it's payment issue, it's need to be done more faster. if it's not you'll lose costumer.

[serene kite]

never close the tab since yesterday

[carmine hedge]

toaster, is there's explanation for payment issue? 🤔
i'm curious

[fierce glen]

🤔

[spring grotto]

Two of the most common theories are 1.) connection issues from client side that cause an instability and the payment is processed correctly, thus the payment issue 2.) When an update such as this one (with a bunch of skins and Lucky Bags that everyone wants) gets pushed out, everyone rushes to buy and causes some server network error due to traffic. But those are just my theories really. Can't say for certain

[carmine hedge]

aaah, that's seems reasonable

[boreal heron]

I spend 5$ to buy gems and didn't get it, what do i do??

[dusk flower]

@boreal heron Welcome to the Club, now get it line. Check the pinned messages. The instructions is there.

[carmine hedge]

email CS team or DM discord team

[gusty flame]

Look at the pinned messages

[fierce glen]

and wait til problem is solved

[boreal heron]

Im check mail box but nothing

[carmine hedge]

try to DM discord mod, or email CS team

[carmine hedge]

they'll tried to resolve it asap

[dusk flower]

It can't be the connection issues from the client side. The problem is already became common that I doubt that it's their connection issue.

[fierce glen]

True

[carmine hedge]

it's really is, all the common problem is comes from client side

[boreal heron]

Why they dont fix that

[carmine hedge]

they tried

duhh

[fierce glen]

just got to wait patiently

[spring grotto]

@boreal heron Okay, so can you try this real quick for your issue. Attempt to purchase the same gem pack again but CANCEL before confirming it. Don't actually buy it again. See if that gets them sent to your account. If not, just let me know. Here's a gif showing an example

https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

[carmine hedge]

oh yeah, forgot to mention the cancel method

[fierce glen]

I'll try it
brb

[boreal heron]

Ok

[carmine hedge]

if it's still not work, then do what pinned post said

[dusk flower]

I see that Toaster is using a 3rd Party Software...hmmm 🤔

[spring grotto]

[carmine hedge]

bruh

[fierce glen]

I already did what the pinned post said also
the cancel method doesn't work for me
worth a try

[boreal heron]

It not work bro

[spring grotto]

Okay, if it didn't work. Then please follow the first pinned message https://cdn.discordapp.com/attachments/488684387932700672/584004037754748930/Screenshot_20190531-093440.png

[fierce glen]

i did dm Kawaakari a while ago

[spring grotto]

Gotcha. She'll get to your issue then when she wakes up if she hasn't already

[gloomy inlet]

i made a purchase of 2019 gem pack today but i still haven't the gem and stuff?

when will i receive it?

[carmine hedge]

https://cdn.discordapp.com/attachments/488684387932700672/584004037754748930/Screenshot_20190531-093440.png

[spring grotto]

@gloomy inlet Okay, so can you try this real quick for your issue. Attempt to purchase the same gem pack again but CANCEL before confirming it. Don't actually buy it again. See if that gets them sent to your account. If not, just let me know. Here's a gif showing an example
https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

[carmine hedge]

scroll and check pinned message before post

[boreal heron]

Im try it but didn't work

[carmine hedge]

@boreal heron
https://cdn.discordapp.com/attachments/488684387932700672/584004037754748930/Screenshot_20190531-093440.png

[dusk flower]

@gloomy inlet Welcome to the Club. Now get in line. Check the pinned messages. The instructions is there.

[gloomy inlet]

so i message him

??

[carmine hedge]

resolving payment problem must be first priority for next update.

these transaction issues can take up to 48 hours to get solved

^pinned this

[boreal heron]

So i need to waiting??

[carmine hedge]

sadly enough, y e s

[dusk flower]

But they said BUSINESS days. Tell me are they in BUSINESS on weekends!?

[carmine hedge]

no unfortunately

it's call weekend for nothing

👏 👏

from Monday to Friday

patience is key

[dusk flower]

So I have to wait 2 days and hopefully get a reply for 48 hours. So atleast 4 days of waiting....

[carmine hedge]

this problem is really bad for business prospective, need to resolve it asap. some ppl already promise to not buy gems again.

please consider fixing this first. 🙏

[dusk flower]

bruh....wtf

[carmine hedge]

it's only a problem the first time you buy something

[dusk flower]

But this is not the first time I bought something

[boreal heron]

Yes

[carmine hedge]

gonna try to look into it

bruh intensive

[clear otter]

excuse me i would like to report my pack didnt arrived

wait i will edit

[carmine hedge]

check pinned message

[clear otter]

okay

[spring grotto]

@clear otter Okay, so can you try this real quick for your issue. Attempt to purchase the same gem pack again but CANCEL before confirming it. Don't actually buy it again. See if that gets them sent to your account. If not, just let me know. Here's a gif showing an example
https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

yes, it'll be the same for the bag

[dusk flower]

@clear otter Welcome to the Club. Now get in line. Check the pinned messages. The instructions is there.

[carmine hedge]

i want to ask, silverfang do you from SEA?

[dusk flower]

@carmine hedge No, I'm in Japan

[carmine hedge]

Japo boi, what part 👏👏

[dusk flower]

@carmine hedge Kawasaki, Kanagawa

[carmine hedge]

ok boi

oh boi kawasaki, isn't that where the stab boi happen? 🙏

sry oot

[spring grotto]

Okay, I'll have to ask this chat to not be held in this channel as this is #tech-support

[worthy shore]

My game doesn't connect at all even though my Wi-Fi connection is fine

[carmine hedge]

have u tried using VPN?

[spring grotto]

@worthy shore Some simple things you could do is first restart your game and device and change connection type. But there's a more detailed guide of workarounds in pinned messages

[dusk flower]

Yep, VPN bypass this problem and yes unfortunately, black box :(

[carmine hedge]

sry toaster boi, i'm just exited to see other japs in here.

tried to change ur connection to 3G only

[clear otter]

failed

[spring grotto]

@clear otter Got it. If it didn't work, then please follow the first pinned message

[clear otter]

i will DM then

[keen pendant]

Something tell me that I sent wrong transaction id

[scenic bronze]

tempted to buy gems , but scared it will fail again

[dusk flower]

They'll check your UID either way.. Maybe they'll see your records then

[nocturne sandal]

should i DM you even if i send an email to support ?

[keen pendant]

Okay.Thank

[spring grotto]

Nah, if you sent an email, that's fine. Only one form of communication is needed

[nocturne sandal]

k

[carmine hedge]

yes use just one method

makes our lives easier

wwwwwwww

[gloomy inlet]

great need to wait until monday

[wheat mauve]

so the Issue of gems not coming are only for SEA players ? so me from EU I can buy them and have them right away ?

[nocturne sandal]

im from EU and had this issue

[wheat mauve]

ah aight

[dusk flower]

I'm from Japan and currently have this issue..

[fierce glen]

no one is safe from this

[nocturne sandal]

luckily i had enough leftover gems for bisco l2d

[gloomy inlet]

let hope we can get our gem and stuff we buy

please for goodness sake

[carmine hedge]

sadly enough, the fastest u will get ur gems is probably monday

👏 👏

[fierce glen]

[worthy shore]

damn the VPN trick actually worked

[dusk flower]

This really different from getting frustrated at compared to just getting pissed at extending the system maintenance period. I understand all your frustrations so I can't complain why you guys are angry.

[carmine hedge]

VPN solve AL problem

[clear otter]

since its new UI maybe thats affecting too huh

[carmine hedge]

actually, yes

and probably server

[clear otter]

i see

time to sleep

[dusk flower]

So I can't marry Helena and Cleveland at the same time today huh... :/

[gloomy inlet]

so i can use vpn to get the gem

?

or it doesn't work since i already make the purchase

[carmine hedge]

no, it's for server login issue

not payment issue

[dusk flower]

@gloomy inlet No, the vpn only works for those who has problem with the connection issue

[gloomy inlet]

i see

....

i was hopping

got hope for a moment there

[fierce glen]

Gonna go sacrifice a bullin then sleep for a bit
bye

[carmine hedge]

good night boi

Yeah it's happening on the US server as well. I just tried to buy the $20 pack so I can get the Bismarck live2d skin and it happened to me. I already sent a private message

[dusk flower]

@carmine hedge Welcome to the Club. Now get in line.

[carmine hedge]

It's no big deal. If I was worried about 20 bucks I wouldn't be spending it on a mobile game. I do want that Bismarck live2d skin though.

Hopefully they get the issue figured out relatively quickly.

[dusk flower]

@carmine hedge If you just had this issue today, you have to wait for at least 4 days since tomorrow will be weekends. :/

[carmine hedge]

Oh well. The skin is on sale until the 12th I think so I'll still be able to get it.

[frail lotus]

Anyone getting "Connection Refused" messages after turning on your phone again and going to the game? I have to force stop the app to connect again.

[dusk flower]

@frail lotus Try VPN, it can bypass some connection issue. Maybe it will work for you too.

[frail lotus]

Restarting the app always works for me but it's just a bit of a hassle. At least it's easier than having to turn on my VPN.

Thanks for the suggestion, @dusk flower

[vast frost]

Ah so im not the only one having a problem with a purchase. Been waiting a week now lol

[sinful yoke]

[rapid barn]

I'm currently experiencing random game crashes with my emulator

especially during autoing and downloading updates

[crisp raft]

What is the eta for the store to be fixed?

[mellow whale]

tech supp is always out for the weekend right?

[sinful yoke]

customer support is, tech support is free, but we arent actual staff

@rapid barn what phone do you have?

[rapid barn]

using memu emulator on my pc

imma close my other apps and check if it still crashes

[boreal heron]

Waiting for a week for purchase lol

[sinful yoke]

have you tried repairing the files in game?
it causes a download unfortunately (that you crash with)

cs are very busy, it can take a while due to this

[dusk flower]

If it works on the phone then there's something wrong with your 3rdParty Software

[boreal heron]

Where is my gems, give back my money yostar

[dusk flower]

Try ask other community who's knowledgeable about that Software

[boreal heron]

[astral fulcrum]

i was wondering if i can get some help with something with transactions

i recently purchased something and i got my gems but I dont think i was charged

worried about getting banned for something I never meant to do

[dusk flower]

wtf free gems...lucky u

[astral fulcrum]

its nice and all but still dont wanna get banned lol

just wanna make sure if the payment ever got through or if its still pending on there end is all

[dusk flower]

Well if it make you feel better, it's not your fault.

[vast frost]

Yep took my money without gems

[thorn yoke]

just state the gems you have

[vast frost]

Equal exchange if you ask me

[thorn yoke]

maybe my gems go to your account :v joke joke....

[astral fulcrum]

it was 40 dollars worth pretty much

[limber wyvern]

pls help I bougt gems and it already paid money but I didnt gem any gem. How can I do?

[sinful yoke]

check pins

[dusk flower]

@limber wyvern Welcome to the Club. Now get in line. Check the pinned messages. The instructions is there.

[sinful yoke]

you can dm me or someone else listed but everyone else is afk atm

[vast frost]

This is retarded. And i follow those intrusctions now i can link my facebook acc

[thorn yoke]

i regret that i've buy the $19.99 i should buy the $29.99 skin package lmfao XDDD more worth it huehue anyways gonna wait for my gems to come uwu

[vast frost]

Cant**

[sinful yoke]

@vast frost were you binding?

[vast frost]

Every time i click the facebook button on the log in screen it crashs so thats another ish @sinful yoke

Issue*

[sinful yoke]

@vast frost are you on android?

[vast frost]

Yea samsung tab a

[dusk flower]

I'm expecting more gems now for compensation since I have to wait for at least 4 days. Anxiety inducing.

[sinful yoke]

@vast frost can you try turning developer mode on and off, then logging in again?p

[vast frost]

Developer mode?

[thorn yoke]

@dusk flower man that's not good :v

more better if resources rather than gems

we receive so much gems last week so.....

[vast frost]

@thorn yokeyea it was nice

[thorn yoke]

well if we hit the last twitter milestone maybe we get gems uwu more better to support the game/devs rather than abusing there kindness..

[astral fulcrum]

facts

[dusk flower]

I'm fine either way, they need to compensate something. You can't deliver someone a pizza waiting for 4 days and expect it to be fresh. The damage is already done and we want a quality compensation.

[astral fulcrum]

which is why im trying to make sure they actually got the payment

[thorn yoke]

well you're right about that well, it's insane we have a lots of issue and they have only small team

[quick solstice]

Is there still a bug when trying to purchase packs?

[vast frost]

@thorn yoke budget cuts

[thorn yoke]

the purchase bug by chance :v

[fading perch]

Regardless of if its there or not the issue hasnt been entirely addressed for those eho were affected yesterday

[thorn yoke]

your lucky af if you didn't get hit by that thing...

[dusk flower]

@quick solstice Yes

[thorn yoke]

akashischeme:

[dusk flower]

I'm one of the unlucky ones.

[thorn yoke]

i hope they extend the skin's time in the shop

because of this purchase problems

[quick solstice]

I see

Do we know when it's gonna be resolved?

[sinful yoke]

@astral fulcrum send an email to [e-mail] to tell them you didnt get charged

send ur info

[quick solstice]

I was just about to whale ._.

[astral fulcrum]

ok thanks

[dusk flower]

I was really expecting to buy that Helena Skins and maybe those Bismarck skin as well

[thorn yoke]

same bro biscko and kgv skin :c

got scammed by akashi LOL

[dusk flower]

lol

[thorn yoke]

the jewcat smh

[ember knot]

anyone getting a kick randomly from the game once you press dock and then the game restart itself?

👀

i got it 2 times already

[thorn yoke]

that's a new bug :o

[ember knot]

[dusk flower]

What phone are you using?

[ember knot]

s10+

the exynos version if that is needed

[thorn yoke]

try to repair the game

[vast frost]

Developer off and on didnt work

[sinful yoke]

repair the game files

@vast frost did u bind to yostar

[ember knot]

hmm

so the game file is the problem

are they corrupted by any chance

[uncut terrace]

oooof I've been dealing with login issues like that again

[ember knot]

[thorn yoke]

oof

then that's a re-DL

[sinful yoke]

yes by chance

[thorn yoke]

if some files got corrupted

[ember knot]

uh

i need to clear data then?

rip

[thorn yoke]

but try to fix first the game

[ember knot]

rip

[thorn yoke]

then if it's happen in 3rd time

you need to re-DL it

[ember knot]

actually it happen randomly

[thorn yoke]

more better it you have a wifi connection

data connection cost alot smh

[vast frost]

@sinful yoke no i bound the account to facebook i can log in on a default account. Can i choose bind while in ? I dont wanna bind the noob acc on accident

[sinful yoke]

reinstall/repair with wifi only

@vast frost no you cant, do you have another phone or an emulator?

[vast frost]

@sinful yokeyea i do but i like my big screen xl

[carmine hedge]

So I have a little issue with my game when I built I got Bismarck but then the game freaked out and crashed my phone when I turned my phone back on and logged back into Azur Lane Bismarck was gone but my King George V was still there and I have a screen shot of me getting Bismarck any ideas?

[vast frost]

@carmine hedge it wasnt meant to be

[ember knot]

@carmine hedge fate decreed so

[carmine hedge]

So there's no way I can get Bismarck back then?

[ember knot]

you can

keep building

u sure u turned ur dock upside down? or maybe at the build menu

maybe she's still unopened since it was a crash and all?

[carmine hedge]

When I looked my build was empty but my wisdom cubes were gone and I looked in the dock and sorted it by the ironbloods and nothing

[thorny socket]

something with dorm

[ember knot]

ah good luck building again then

[sinful yoke]

@vast frost login to the other device and bind it to yostar then login to your phonep

[thorny socket]

I can't restocking my supplies stuck on 25308

[sinful yoke]

@carmine hedge contact customer support with your username, server, uid, and issue

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[carmine hedge]

Right thanks

[sinful yoke]

if you have purchase issues, please check pins

[vast frost]

@sinful yoke that is so convoluted it might work

[sinful yoke]

@vast frost it does work!

[carmine hedge]

The game is not letting me move to hard mode. It says I have to clear the previous stage even though I have it done.

[sinful yoke]

@carmine hedge start from map A, and press hard mode

[carmine hedge]

[vast frost]

Lol

[carmine hedge]

That worked lol

[sinful yoke]

events have been like that since month 2 of AL

since al en was outdated in the first month of course

you could press hard mode in map B since events were ooold

[dusty gazelle]

I already mailed contact support yesterday do I still have to DM you @sinful yoke ?

[sinful yoke]

nope, its all good

just include all the information requested as well

[dusty gazelle]

Ok thank you

[sinful yoke]

@thorn yoke by the way scrolling up, that joke about akashi is against the rules because its racism

[thorn yoke]

@sinful yoke awww i'm so sorry about that i won't do it again.

[vast frost]

What was racist

[sand portal]

@sinful yoke do we need to send an email if we already DM'ed u guys abt failed purchases?

[vast frost]

Also the yostar account trick worked. Also also @sand portal for some reason they are avoiding purchase issues might be a bigger problem

[sand portal]

[sinful yoke]

@sand portal nope, if you sent a dm then its fine as its going to the same place

[sand portal]

Just to confirm are u restoring purchases or refunding?

[sinful yoke]

purchase issues are TOP priority, they will not prioritize support email to something else as purchase issues are peoples money

for refunds you have to contact itunes/google or the email

you cannot dm us for a refund because customer support needs to be able to have an email thread with you

[sand portal]

Oh i dont want a refund. Just wondering how its being handled

[sinful yoke]

refunding takes longer than giving gems back, which is why we recommend contacting your respective app store

[sand portal]

My issues wuth the lucky bag bot appearing after i bought. So i just wanted to know whether ill get it after how many ever business days

I want in game items not refund

[sinful yoke]

right now the email is backed up to 1-8 business days, it may be the same with dm as well

[vast frost]

@sand portal me too xl

[granite folio]

wait, so we should refund our purchase rather than wait it to get fixed? or should we wait for yo star to fix the problem?

[sinful yoke]

right now the email is backed up to 1-8 business days, it may be the same with dm as well

cs is trying their best to get to everyone in a reasonable time

[vast frost]

@sinful yoke god dam

[sinful yoke]

its also really due to people sending emails like “help I didnt get gems” but providing 0 info, cs has to keep contacting the same people for the correct info

[sand portal]

Hey im good so long as its before the new skins expire

[inland rock]

I bought two scherzo boxes, first one was ig ored, rip double gems for first time gem buyers. Second one bought due to curiosity, was charged as well, this time it worked. No double gems, money taken

[sand portal]

I wonder if thatd cause a bug later tbh

[fallen crystal]

what's the usual response time now? for cs stuff?

[sand portal]

1-8 business days

Dont ask why. Im not cs

[vast frost]

The wait continues

[thorn yoke]

we need skin time extension

[inland rock]

One question, is the "No, i need to talk to someone" in the ingame help tab basically how to create a support ticket?

[fallen crystal]

eh i'll just wait
hopefully skin doesn't leave by then

[sinful yoke]

as long as you contact them there OR in the email, you’re good

as long as you contact them there OR in the email, you’re good

but please provide all your account info and state the exact issue

@fallen crystal 1-8 business days
the reasoning being a very huge lack of manpower and many many emails

[fallow scaffold]

so how can i contact azur lane staffs about my issue?

[sinful yoke]

whats your issue

[fallow scaffold]

transaction problems

[fallen crystal]

hmm
within the 13days skin time frame then, that's good

[sinful yoke]

check pins if you didnt receive your items @fallow scaffold

you can contact me or someone else as stated

[torpid cobalt]

I have a payment that was processed but didn't receive my Lucy Bag. Who do I talk to?

[faint gulch]

For some reason, today I'm having an issue if I let the game idle for too long in the background, I get a network error when I switch back to it and then when I try to reconnect it keeps giving me ConnectionRefused errors and I'm forced to close the app and open it again

[sinful yoke]

@torpid cobalt check pins

@faint gulch this is due to disconnecting for too long, mine also refuses like 5 times before it syncs up again

the amount of refuses for me depends on how long I left it

[faint gulch]

It usually picked the connection right back up after I clicked reconnect

[torpid cobalt]

Okay. I'm new to Discord. How do contact you?

[faint gulch]

I'll give spamming reconnect a shot next time

[sinful yoke]

@torpid cobalt you can message me (on mobile) by holding on my profile picture and pressing Message

[torpid cobalt]

Ok. Thanks!

[sinful yoke]

for pc you can click my name or right click my icon

[torpid cobalt]

@sinful yoke I just messaged you. Don't know it went through or not.

[vital falcon]

Hey, I'm getting some random crashes while trying to enter my dock

[sinful yoke]

@torpid cobalt got it

@vital falcon try repairing your game in settings

[vital falcon]

ok

[gloomy osprey]

Hey. I have a problem with the payment, the money went away, but the gems did not appear.

[unreal sun]

Game login fails for me since the most recent hotfix. Says login successful, then when hitting again to enter chosen server resets to login screen. Verified up to date iPhone but not sure what else I can do to try and fix.

[sinful yoke]

@unreal sun where are you located?

@gloomy osprey check pins

[unreal sun]

California

[sinful yoke]

please dm me in that case, I will get back to you later if you do not mind

[turbid drum]

How do I get my old account back ?

[unreal sun]

That directed to me? Regarding the dm

[sinful yoke]

yes the dm

[turbid drum]

Can someone tell me where do I go to get my old account back ?

[spring grotto]

Did you have it bound to FB,Twitter,or Yostar?

[turbid drum]

If I didn’t does that mean bye-bye

[spring grotto]

Nah it doesn't. It just means you'll have to go through the recovery process. And that's as follows:

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[turbid drum]

Thank for the direction

[rustic bay]

A friend retired a few gold bulins by accident, has anyone recovered their mistakenly retired ship before? - i saw In chat search this doesn’t seem be reversible but thought I’d ask again. He was tired.

[spring grotto]

Yeah, unfortunately customer support won't restore ships that are retired. Reason being that they have 2 confirmation messages along w/ a lock feature (not that you would necessarily use it for Bulins, but point still stands)

[bright latch]

So I bought a pack but didn't receive it in game but was already billed for it

[spring grotto]

Okay, so can you try this real quick for your issue. Attempt to purchase the same gem pack again but CANCEL before confirming it. Don't actually buy it again. See if that gets them sent to your account. If not, just let me know. Here's a gif showing an example
https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

[bright latch]

K one sec

Nope, nothing

[spring grotto]

Darn. Alright in that case please follow the first pinned message in this channel

[bright latch]

It was the scherzo pack, if that makes any difference

[rustic bay]

Thanks toaster

Or is it strudel

[golden stream]

Hello, I want to ask for help.
I've bound my account to all 3 options (FB, Twitter, Yostar email). I want to play AL in new Device

[spring grotto]

@rustic bay Either works

[golden stream]

But when I logged on in new Device my character in Avrora is not there

If I chose to login in Avrora I will get error

Playing the game in my original Device still works

I tried to start in new server in my new Device and it worked too. I tried Sandy

This is in new Device

[spring grotto]

Hm...okay. Can you try logging in with Yostar on the title screen if you haven't already and seeing if the issue still persist?

[golden stream]

Yes, I ve tried with all 3 way

Yostar, FB, Twitter

It seems the account is disconnected between device

Because after I create new character in Sandy

And I open my old device and do Server Selection

Only my character in Avrora appears

No Sandy

[spring grotto]

Hm....that is quite odd. I'd say contact support for the issue as there was an older issue similar to this and they had to manually fix it.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[dry forge]

It has been like 5 days and I still haven’t gotten a reply from Azur Lane support about my purchase

[spring grotto]

@golden stream Let them know that it's specifically that one server you can't log into
@dry forge The response time can be anywhere between 1-8 business days(weekends not included) so please give them a bit more time as they have a massive backlog to go through

[golden stream]

Okay Ill try emailing them

[faint gulch]

Retrying doesn't fix the connection refused thing, no matter how many times I try... Only way to get the game going again is by closing the app and opening it again for now

[snow snow]

I've been encountering that today as well

[solemn wedge]

So i've still been having the problem of not being able to open the 4.99 daily bag

I was told by customer support it would have been fixed by this patch

and it still hasnt been

what do i do

[unreal sun]

With today’s update/hotfix I’m unable to log in anymore. Have updated iPhone OS. Able to login successfully but when I attempt to join server it boots me back to previous part

Welp, not sure what they did because i didn't do anything different on my end and it worked, hopefully it was something minor.

[modern ivy]

Let's say in the event we do not get our purchase before the 12th due to a large backlog at the moment? Will it then be possible to refund said purchase?

[buoyant pewter]

Well i didn't get my gems after i bought them AGAIN (happened last time too but it got fixed after i tried to buy said pack a second time this time it didn't) so there's that

[modern ivy]

I'd rather not risk buying the gem pack a second time. Only purchased for the rings. If it was delayed long enough not to get the double ring deal, I'd rather have my money back.

[random juniper]

I'm having weird resolution issues after switching to a new phone. Am I right here?

[buoyant pewter]

Yeah. Right.

[modern ivy]

I did the suggestion above with the gif. It gave me the message it would send shortly, but it has been 12 hours since then.

[buoyant pewter]

I don't get why they don't fix it already this has happened to me multiple times already.

[sinful yoke]

if they could fix they would lol

they wouldn’t just leave this as a bug

[buoyant pewter]

It's been there for half a year dude

[sinful yoke]

and?

[buoyant pewter]

You can fix anything in 180 days. ANYTHING

[sinful yoke]

that just means they cant find the cause

thats not necessarily true in any sense

[random juniper]

That's just so wrong lmao

[buoyant pewter]

Necessarily true with anything that's not a global catastrophe

[sinful yoke]

regardless, if they could find the fix, they’d put the fix out right away

[random juniper]

Still though I'm waiting for an answer to my problem uwu

[sinful yoke]

@random juniper whats the resolution issues?

[random juniper]

Can i post a pic here?

[sinful yoke]

yep

[random juniper]

Basically these weird bars on the right and left sides

They only appear while sortieing

[sinful yoke]

this isn’t an issue actually

they’re there intentionally

[random juniper]

Oh

[sinful yoke]

its to keep sorties and pvp the same ratio for everyone

[random juniper]

Makes sense

Just confused because my Main Fleet always shows halfway when starting

[sinful yoke]

halfway? like half visible?

[random juniper]

Yes

Never had that on my previous phone

[sinful yoke]

well it should be moveable, im not sure its an issue though

[random juniper]

Yea i always just move it to the middle

It's just weird starting so far left

[sinful yoke]

might be due to your ratio kind of confusing it

[random juniper]

But thanks for the help support-san

Idk i think my ratio is 16:10

This is a w i d e boi

[velvet cloak]

Hello,
I need some help with a purchase I made earlier today. I haven't received anything yet.

[sinful yoke]

check pins

[velvet cloak]

DM sent, thanks @sinful yoke

[dark charm]

https://cdn.discordapp.com/attachments/413067538260295680/584073897301901337/Screenshot_20190531-124018.jpg a friend of mine is getting this error

[sinful yoke]

can they try switching to wifi/data or use a vpn and try again?

200230 is a connection error

[marsh frigate]

Getting "login successful" but "connection to server lost". Having no problem on my 4g connection to anything else. Server is avrora

[sinful yoke]

@marsh frigate where are you located?

[marsh frigate]

USA.

[torpid raptor]

I'm getting the same on avrora too, only wifi works tho, data bugs

I'm in france

[marsh frigate]

Who's your cell provider?.... That will help less. 4g provided by verizon

[torpid raptor]

mine is from sfr

[steel sorrel]

Having login issues into Avrora. Getting a login successful message and then connection to server lost

[marsh frigate]

So far USA and France are with you

[sinful yoke]

@marsh frigate dm me please for the connection issues

[golden stream]

probably the same problem with me @sinful yoke ?

[sinful yoke]

where are you located?

[golden stream]

where I can't login Avrora in new phone and my characters seems missing?

Indonesia

but it worked on my old phone

so I am not sure

[sinful yoke]

can someone from france dm me as well, ive dmed users from france with this issue but none replied

@golden stream login to the right server

[golden stream]

I have

I cant

Same error as people above

In my new phone at least

[sinful yoke]

SEA issues are known atm

@steel sorrel where are you located?

[steel sorrel]

US

[sinful yoke]

hmm I see, I´ll try to contact you in the future for word on the connections

for now you can check the pinned message for possible workarounds

[torpid raptor]

@sinful yoke dm me

im from france

[uneven cloak]

Hello tech support, I purchased the scherzo lucky box and after the purchase there was this error message. I received the receipt for the purchase through my email and my bank account showed that I made a purchase from google play; however I did not get the lucky box. Its been about an hour and the box still hasnt showed up.

[torpid raptor]

might not answering asap I'm at family dinner rn

[sinful yoke]

@uneven cloak check pins

[uneven cloak]

aight thnx

[runic forge]

Hi I was just wondering if I have to wait another week to get my gems or do I have to email them again?

[spring grotto]

When did you send the email?

[flat hinge]

@sinful yoke I am having a similar issue with purchases except it billed me twice for an item that can only be bought once and I didn't get the items. I have both order confirmations too. I put an email into CS also if that helps

[runic forge]

Last friday or thursday

[spring grotto]

@runic forge Gotcha. Well the usual response time right now due to a serious backlog is anywhere between 1-8 business days (weekends not included) so they might still need some more time to resolve your issue. If it goes over 8 business days though, send them another one in response to your first email

[runic forge]

okay thank you 😃

[marsh frigate]

Force stop and clear cash has helped.

[ancient gulch]

@spring grotto

I mean it works now

But go ahead

[sinful yoke]

its a connection error

tl;dr

[spring grotto]

But if it fixed itself, that's good. Saves a lot of the workarounds lol

[lavish cobalt]

hello everyone new guy here, quick question: i went and bound my emulator account before my older account (i bound it to an old email as a work around for now) i there a way for me to unbind my account so i can bind it to the correct mail address? seeing as the fresh account right out of the tutorial is now bound to my main mail address and my older account to my old( and unused so far) mail address.

[sinful yoke]

yostar accounts cannot be removed

makesure youŕe logging into the right server

[lavish cobalt]

hmm can i log out of the bound account on a server thenn and log in on a other account( the one bound to the older mail)?

[sinful yoke]

did you log in with the ¨older mail¨?

[lavish cobalt]

my old account is on my phone the new fresh account is on my emulator

and i went and bound that one before i did it with my phone

like a doofus

[sinful yoke]

unfortunately you cant remove the bind, you´ll have to bind with a differnt email on your phone (in settings)

then you can login at the title screen

[sinful yoke]

on the emulator

[modern kiln]

I just bought a gem in AL but the transaction failed

[sinful yoke]

@modern kiln for purchase issues check pins

[modern kiln]

Oh ok thanks

[lavish cobalt]

i'll go and try that i'll get back to you if i manged to get it figured out

[alpine crown]

@woven trail it's this channel

[woven trail]

i need help dev,i just bought the schezo pack,lost my money but i didnt receive the mail,when i check the shop the packcage is still there

[sinful yoke]

check pins

[woven trail]

what is it?

pretty bad at this sr

[sinful yoke]

?pins

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[modest chasm]

@woven trail basically
Okay, if you bought a gem pack, Trade license, or Lucky Bag and were charged but did NOT receive the items please provide the following information to @ Flyflu OR @ Kawaakari | #tech-support in DMs:
-Your UID
-Server
-In game name
-Transaction ID for the purchase
-What item you bought
-What platform you play on(iOS or Android)
-Proof of purchase such as a screenshot of the receipt
If you bought the Lucky Bag and didn't get the skin, please check #game-news

[sinful yoke]

should really fix that if you’re going to post it and fix the names

because you arent one to dm

[modest chasm]

yea

[sinful yoke]

or ImAToasterStrudel

its not just I or flyflu

per se the pinned messages

[spring grotto]

Hai Hai Toaster Desu

[granite lion]

[sinful yoke]

dont make me make fun of you too like I do yamato and restart

[swift loom]

Have some problems with connecting I can’t confirm&reconnecting

[spring grotto]

Restart your game. It's a known issue right now

[swift loom]

That means Not only me got this problem?

[spring grotto]

Correct

[swift loom]

Thanks

[woven trail]

i DM you Kawaakari

[ocean fable]

So I email the tech support email last night about gems and last time I did it it was fast, is it just discord dms for help now?

[spring grotto]

Oh no. Email is fine. It's just that there is a backlog for support right now so the response time can by anywhere between 1-8 business days

[ocean fable]

Ok

Thank you

[wise marsh]

ffs i can't get in the game period now >.>

[sinful yoke]

what happens

[lavish cobalt]

took me a while to figure it out but i got it working now thanks for the help

[wise marsh]

Same Server connection issues i was having but now its an endless loop ive tried logging in each server now

[frosty quest]

oh hai commanders

is there a link or resource involving android OS purchases?

cuz AL won't let me spend money

[sinful yoke]

@wise marsh where are you located

[spring grotto]

As in buying outside the game?

[wise marsh]

Canada

[frosty quest]

no, buying gems in-game

[spring grotto]

So...you're asking if there are issues w/ it then?

[frosty quest]

gimme a moment i'll get a screenshot

[sinful yoke]

hmm.... going to dm @wise marsh

[wise marsh]

k

[frosty quest]

i get that message everytime

[spring grotto]

Ah, gotcha. Yeah that error code is usually some form of connection issue. So for some possible, simple workarounds can you try these: change your connection (e.g Wi-Fi/Mobile Data), restart your game and your device, and possibly also try a VPN

[frosty quest]

hmmkay thanks i'll toggle some settings and see what happens

alright it worked

I had to turn on my '1.1.1.1' app and used LTE data

[spring grotto]

Hey, good to hear that it got fixed

[frosty quest]

cloudflare saved my arse

[dreamy elm]

where and who do i ask about my account that is lost after being binded to my FB account?

[sinful yoke]

did you login at the title screen?

[dreamy elm]

I did , i reinstalled the game and tapped on the FB icon , after saying login successful i chose the server i used and yet I have to play the intro missions and choose my first ship and account name again

I have also tried useing my old account name but it says it is used so my account does still exist

[sinful yoke]

are you sure you bound it to fb?

[dreamy elm]

I am pretty sure I did , I mean it was months ago but I do remember something like that , also if i did not , why is my username still in use? does that mean there is some way of me getting the account back if it was not bound for some reason

[spring grotto]

Yes, there is a recovery process if you didn't have it bound. But just to be sure, try restarting your device, logging back in with Facebook on the Title Screen, and checking all the servers. If that still doesn't work, let us know

[dreamy elm]

I have reinstalled the game aswell (i don't use googlePlay as my country is a potato and the game is not available so i hope thats not the problem)

[spring grotto]

Nah, it shouldn't ideally

[faint apex]

how long does it take to get an answer from the support (via email)? no response since 25th may

[sinful yoke]

it can take 1-8 business days

(being monday - friday)

[languid echo]

Hi, should I cancel /refund my purchase of gems and try again if I got a error code or wait till they respond to my email?

[dreamy elm]

So what should I do too recover my account?

[spring grotto]

Hm...if you logged in on the title screen and your account isn't on any server, then follow these steps:

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

@languid echo If you already sent an email, it'd be best to wait for them to fix the issue as attempting a refund could cause some issues/confusion w/ customer support

[west acorn]

hi I sent an email out about the scherzo box problem of not receiving it, how long will it take for them to solve this problem?

[spring grotto]

The usual response time can be anywhere between 1-8 business days (not including weekends) due to a current backlog that support has

[dreamy elm]

what is the UID?

[spring grotto]

User ID. It can be find in your in game profile where you select your secretary. It's a long string of numbers. If you don't happen to have it for your old account, that's fine as it's not required but just requested. Username and Server will suffice

[dreamy elm]

thank you

[languid echo]

@spring grotto allright, Thanks a lot!

[wary basalt]

Should i be concerned?

[spring grotto]

9 times out of 10, nah. A shaky connection to the game servers can cause that error to pop-up after you completely lose connection to the game server

[wary basalt]

oh ok, im not spending any money anyway but it still freaked me out a bit

[warm ocean]

Out of curiosity, what's the difference between this error and the 200220 error? Is this one still related to connection issues?

[wicked dagger]

I've been getting that same problem I purchased some gems a week ago and the scherzo pack today and I never got them. I emailed them last week and yesterday with the information but no help whatsoever.

[modern kiln]

I tried 2 methods of gem purchase, one is successful but no gems arrived on me

I hope i get the gem before bismarck l2d expires on store

[spring grotto]

@wicked dagger The response time can be anywhere between 1-8 business days(weekends not included) as support has a massive backlog right now

[warm ocean]

Uh... Any info about my question?

[spring grotto]

@warm ocean Can't say for 100% but it's believe that the 230 is just a cancellation notice and not a network error but it might be at times

[sinful yoke]

what was your question

[warm ocean]

I see, that one

The difference between error 230 and 220

[wicked dagger]

@spring grotto ImAT ok I understand

[limber bloom]

ok guys so this is getting really annoying, i payed yesterday for the scherzo box and still got nothing, this is nothing short of a fraud...

[rigid smelt]

where to unbind account?

[odd jacinth]

anyone knows how long cs will take to answer via mail?

cause I still didn't get my scherzo box yet and the money was deffo paid

[opaque mantle]

can take from 1-8 days not counting weekends

[odd jacinth]

sheesh

well guess I won't buy a skin till I got my scherzo box skin

but idk about the skins atm anyways

[velvet cloak]

Same here

[latent oyster]

Hello! I just started playing this game yesterday and I've been enjoying it thus far but I'm having a connection issue. If I'm in my living room, close to my router, then I never get any problems at all. However, if I go upstairs in my room or just move away a bit, I get constant connection errors

They're usually either [NetworkDown] or [ConnectionRefused]

I have no other internet problems upstairs. I can play games, stream videos, pretty much anything.

I'm on an android phone if that's important

[lost steeple]

welp so much time to wait to fix the purchases 😩

[wet drift]

@latent oyster There was a hot fix yesterday that made it impossible to reconnect without restarting the game if your net goes out for whatever reason. Not sure if that'll be fixed.

[latent oyster]

Looks like I picked a bad time to start playing then :/

Hope it gets fixed so I can finish the Z23 event

[wet drift]

Yea it sucks. I cut out a lot and I use to be able to reconnect mid combat, but now I have to close and reopen the app.

@latent oyster I just checked known bugs and it got reported. Likely to get fixed next patch or in a hot fix.

[fiery marsh]

Come on

The game keeps doing this to me

[wet drift]

It's been reported.

[fiery marsh]

Gahd

Pls fix dis sht asap

I need to restart tbo

Tho

[outer herald]

@fiery marsh usually that happens when you have an unstable connection. Either try being on a stable WiFi or try a VPN

[burnt grotto]

Who do I speak to here about a failed store purchase, says in game to contact staff in this server? Sent an email to customer support but haven't heard anything, not sure if it takes a few days to get a reply?

[cobalt snow]

There's a message in pins that you can consult for failed purchases, if you were charged

[burnt grotto]

Thanks

[plain hull]

Hey, can't log into to the game and it keeps going around in a loop from (login successful -> tap to start-> connection lost -> repeat) only just started after the recent hotfix. Can anyone help?

[spring grotto]

There are some possible workarounds listed in the second pinned message in this channel

[vague latch]

hello people
i try to make a purchase on azur lane and what pops up is google play failed 200 220

[spring grotto]

That error code is usually some form of connection issue. So for some possible, simple workarounds can you try these: change your connection (e.g Wi-Fi/Mobile Data), restart your game and your device, and possibly also try a VPN

[fast tree]

@loli I know, I want to support AL and buy a fuckton of skins but I want to wait to see what skin I get first before I buy. Who knows if I buy the skin now and there's another glitch after I get the box or some thing

[vague latch]

we tried those

@spring grotto

[spring grotto]

Along w/ a VPN?

[vague latch]

we cant get one of those because we arent gonna shell out money for a vpn

[spring grotto]

You can get a free one from your app store, such as Tunnelbear or Hotspot Shield

[vague latch]

it fixed my brother just reset the connection

i dont know how reconnecting fixed it when it said we had a great connection

when i pay for 5 dollars

it works...

when i try to purchase 20 dollars it fails

[spring grotto]

With the same error code?

[vague latch]

mhm

the other purchase methods go through

[spring grotto]

Hm...that is odd if it's still failing but only on one gem pack....I'm not too sure. I can only suggest what I have already along w/ a free VPN. Although, if none of those work I can only think of contacting customer support to see if they can give more insight to the error but they do have a backlog so it might take some time to get to your inquiry

[exotic olive]

Can any phone tech savvy people tell me if there is anything I can do on my end to fix the infinite loading screen shown in this image? I got the debug mode enabled.

[spring grotto]

Hm...let me ask does it work on all other servers?

[exotic olive]

Not certain, but it always occurs at the same point. reinstalling, resetting data and cache did nothing for it.

[spring grotto]

Okay, can you try another servers as well? Such as, restarting the game and logging into Sandy and Washington

[exotic olive]

aight I'll try it, but I'll have to make it through the tutorial

[vague latch]

strudel

my brother went on his phone and tried to purchase the 20 buck pack and the same thing

and these are 2 different accounts

[spring grotto]

Yeah, that error is usually some form of connection error (although it's weird it's only for that specific one) which would make sense that you're both experiencing it if you're on the same network connection

[vague latch]

my brother uses 4G

not our network connection

we use 2 different networks for internet

[spring grotto]

Hm...it might be regional then. Yeah, I would suggest trying a free VPN from your respective app store and seeing that solves it.

[exotic olive]

@spring grotto It does not happen on Sandy sever. I does on Avrora

[spring grotto]

Got it. Okay, the last time that kind of loading issue happened to someone (only on their account at the notice board), it was some kind of internal problem that needed to be manually taken care of. So I'd say email your picture w/ log mode activated and email it to support. And let them know that it's only on the server that your account is on and is stuck on that infinite loading

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[exotic olive]

aight. figured as much.

ty

[spring grotto]

No problem. Sorry I couldn't offer a solid fix though

[exotic olive]

At this point, Im resigned to missing the BIs event

[thick osprey]

I'm having trouble trying to unbind my 'Twitter' account from an account I made on accident because I had to uninstall and reinstall the game. I keep getting error: 100213

[exotic olive]

btw Is UID 100% necessary? I can't really access it the way things are now.

[spring grotto]

@thick osprey You're getting that error b/c it's the only bind option on that account. You can't unbind the last one or you'll get that error. To manually get it unbound, you'll need to contact support to see about getting it fixed and unbound
@exotic olive Nah, as long as you provide your in game name and server they should be able to locate your account

[exotic olive]

aight, ty again

[thick osprey]

google play support? facebook support? AL support?

[spring grotto]

Azur Lane support. Their contact information is in the bot just a little bit above your first message

[thick osprey]

so if i'm understanding it correctly, I email that address about my twitter unbinding problem.

[spring grotto]

Correct. Just let them know all the requested information about the fresh account and let them know you want it unbound but can't due to that 100213 error

[thick osprey]

ok, because when i log in via facebook, that takes me to my main account. so i'll make sure it's only the twitter one

[potent timber]

Is it me or is the Connection Refused error coming up a lot more lately?

[spring grotto]

Yeah, we're not sure what's causing it specifically. The game's refusing to reconnect w/ the prompt

[crisp raft]

Anyone know if the store is still having issues?

[teal hornet]

I'm getting quite frustrated

This is now the 5th time in a row my gems don't arrive

What the fuck is up with the payment

I linked my bank up via paystore

It redirects me to my bank, I pay, it redirects me to the play store, it prompts me to buy another package which I have to cancel, and now one is completed and one is canceled (duh) and I don't get gems

[keen raft]

[teal hornet]

I'm sick of having to wait 5 days everytime it happens

Now there is a month delay in total

[sinful yoke]

I thought there were 31 days in a month

[teal hornet]

Almost a month, fine

Oh no it is a month

Because that one time they rejected my refund and I had to resend it

Or not refund

Gem imbursement

W/e you call it

Why does this happen in the first place

Does this happen more with a specific payment method?

[sinful yoke]

so far theres been no test results that show its due to specific payments

but

I will say

[carmine hedge]

Um...I can't get it to stop-

[sinful yoke]

a large majority of payment issues are from android

[teal hornet]

Just restart game

[keen raft]

just restart

[carmine hedge]

Meh okay

[sinful yoke]

apple is a lot smaller ratio for this

[teal hornet]

Does my story match up with others? That it prompts me into buying another one package?

[sinful yoke]

yep

[teal hornet]

[sinful yoke]

androids tend to break the game more easier than an iphone as well

they experience a lot more bugs

[teal hornet]

Haven't had many game bugs

[sinful yoke]

iphone... not so much

[teal hornet]

Just payment issues

[sinful yoke]

some people just like to do specific things to make a bug happen

[teal hornet]

Oh well

I'm excited to wait another 5 days for my gems

Yaaaaaayyyy

[keen raft]

there are some weird things in the dorm that only happen on android

[sinful yoke]

devs are obviously aware of these purchase issues, but if they could find the solution, they definitely would have put it out already

[teal hornet]

Why can't I just whale in peace

[sinful yoke]

especially since it happens at a more large rate than apple, im sure its hard to track

[teal hornet]

80 bucks and I can't even use it

[pseudo pine]

Hi, so is this the right place to ask for payment issue?

[teal hornet]

Read above and you will see the answer is yes

[warm ocean]

Yes, take a number pal

[sinful yoke]

yes

[pseudo pine]

k

[sinful yoke]

check pins

you can dm me

[modern ivy]

you're #10000 in line bud 😛

[sinful yoke]

since theres so many people here, yostar cs is recruiting

[teal hornet]

Wait

Why do we have to DM you now

[sinful yoke]

because the email is too crowded iirc

[teal hornet]

And what are you going to do with it?

[sinful yoke]

flyflu, toaster, and I are in no way going to reimburse people faster
we’re only sending info to people who can and they’ll get to things when time allows

but they still work business days only

[teal hornet]

So which way is recommended

[sinful yoke]

if you already sent an email, that would he recommended since dming someone would reset the spot you’re in

[teal hornet]

I haven't

I have a thread for my previous three gem issues

It took so long to respond my gem issues piled up

[sinful yoke]

I’d say DM, but there isn’t really a difference

[teal hornet]

I love how 3 of the prereqs can be covered in a single screen.

[sinful yoke]

I like dm as people can just follow the format and its all good

but with email people tend to go their own way and not send information they need

[teal hornet]

The email I get from Playstore covers the transaction number, what I bought and proof

All in 1 go

[granite lion]

[teal hornet]

👀

Hello doughnut

[granite lion]

no u

[teal hornet]

🍩

I'll just DM then I guess and be a good boy

[sinful yoke]

[teal hornet]

Something different then sending 6 emails

[granite lion]

and be a good boy At least once on this server

[teal hornet]

[keen raft]

[teal hornet]

It had to happen at some point, restart

Do you mind If I screenshot my name and UIzd

UID*

Switching tabs is awk

[sinful yoke]

kawaa is convincing

I dont mind

[teal hornet]

[sinful yoke]

typing it out is a hassle isn’t it!

[teal hornet]

It's uh

3:22 am and I'm in bed ready to go to sleep ranting about gems

Damn right it's a hassle

[eager scroll]

Ello

[sinful yoke]

where are you located? USA/EU/i.e.?

[eager scroll]

USA washington

Server

[sinful yoke]

I see

can you try any of the possible workarounds in pinned messages?

let meknow how it goes

[eager scroll]

Okay I’ll go through them

[sinful yoke]

though devs are aware of issues connecting, be advised
ive sent them logs of users in the USA with similar issues
so hopefully in the next 4 days they can find the issue and address it

[iron moat]

Is anyone having a delay issue when they try to move a fleet around the map?

[wispy seal]

I'm having an issue where the scherzo box didn't arrive still

[sinful yoke]

check pins @wispy seal

@iron moat try restarting, does it still delay?

[iron moat]

after restarting no

@sinful yoke but after i turn my phone off and go back in it starts delaying like that it happened after UI update came out and i thought they fixed it already guess not 🤔

[viral lance]

Who do I ask about gem purchase?

[sinful yoke]

@viral lance check pins

@iron moat your connection is fully stable?

[viral lance]

First time using discord.. Where are these pins?

[sinful yoke]

?pins

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[wispy seal]

@sinful yoke it alright if I start DMing you the information of the purchase?

[iron moat]

@sinful yoke yes it is

its fine now though

[sinful yoke]

@wispy seal ye[ its alright

@iron moat ah alright

[viral lance]

What does the pin say? I can't find it through thw mobile app

[ornate oak]

@sinful yoke hi, I am having a problem when purchase gems, the gems doesn't send to my account, could you fix it?

[sinful yoke]

check pins

[wispy seal]

They'll tell you to check the pins

[sinful yoke]

[wispy seal]

oh there

[viral lance]

Yah.. What is the hashtags? Is it faq?

[wispy seal]

what do you mean naginata

[sinful yoke]

I have a hashtag in my name, but its only to let others know I dwell in this channel

[iron moat]

@sinful yoke nvm it does it again

[wispy seal]

@iron moat you've got a strange delay in actions when in battle?

[quasi thorn]

I cleared every node on the map and the boss didn't spawn

[iron moat]

@wispy seal

[keen raft]

restart

[quasi thorn]

can I get my oil refunded

[iron moat]

yeah

[quasi thorn]

I did

[iron moat]

i play on my phone

sometimes i forget to tap screen on low power mode

[spring grotto]

@quasi thorn It's a desync issue. Restart your game completely. As in, kill the app and restart it. The boss should appear

[iron moat]

and when i log back in actions are deleayed

[quasi thorn]

I closed the app and restarted

I guess maybe retreat and try again?

[spring grotto]

And you went through the login screen as well? If so, you can try it a couple of times to see if it appears

[keen raft]

try going to all the squares that bosses can spawn

[quasi thorn]

Yeah my phone and Bluestacks no boss

kk

Well found a hidden mob somehow and it spawned the booss

on my last ammo

Super great work

[wispy seal]

Sounds about right lol