tech-support

[spring grotto]

until you lock "D"

[sonic ledge]

thanks mate 😃

[jagged forum]

Don't mean to rush or pester you guys, but is there any update on the missing lucky boxes?

[cobalt snow]

If you've updated/restarted and checked mail already, there's instructions in pins for that @jagged forum

[jagged forum]

I messaged one of you guys already, just haven't heard back or anything yet

[sinful yoke]

wait for a response

[jagged forum]

[desert cobalt]

What does the lucky bag compensation entail? I've received the bag but no skin and restarted the game but didn't see any new mail.

[spring grotto]

Hm...I'm not too sure

You might've gotten a dupe skin and that's the reason

But for confirmation, you can contact support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

Via that email

[desert cobalt]

Ah. I did see a small amount of gems in addition to the 2019. Didn't know dupes were possible

Thanks

[spring grotto]

Ah, yepp that'd be it then. No problem at all

[round lodge]

Good day. This morning found that Facebook permanently blocked my account which was used for login to the game as a result of a request for its recovery.

[candid kayak]

as for the others we just gotta wait it out then I guess?

[sinful yoke]

@round lodge contact support to unbind it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[round lodge]

@sinful yoke It's permanently locked out of recovery, so they told me.

[uneven marten]

Hey, I bought a gem pack and was charged but did not receive the gems. I emailed customer support about the issue a week ago. Should I continue to wait for a response or do I DM one of the people in the pinned messages with my info?

[spring grotto]

@uneven marten If you already emailed support, then just wait for a response. As of now, they can take anywhere from 1-8 business days (weekends not included) due to backlog
@round lodge So are you wanting to get rid of the FB account on your AL account or recover your AL account?

[sinful yoke]

[round lodge]

@spring grotto I want to recover my AL account. If necessary, I can provide a screenshot of the payment to this account

[spring grotto]

Gotcha. Alright if you wanna recover it then follow these steps here

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

And be sure to let them know that your old FB account is disabled and can't be used

[sinful yoke]

you'll have to bind the new account to twitter or a new facebook

[keen raft]

when did nimi change

[sinful yoke]

and mention that for sure! they'll remove the disabled account

[spring grotto]

Yamato played dress up

[lone rover]

Bought lucky bag and the payment went thru, but didn't get it. Reloaded game and checked my mail, nothing there. But I go to the shop and it says I can still buy it. Know any solutions?

[round lodge]

@sinful yoke and you can create instead of a new account on Facebook or Twitter account in yostar

[spring grotto]

@lone rover Only known idea is to tap it again in the shop and see if that pushes it through. If not, then follow the first pinned message

[sinful yoke]

@round lodge you cant use yostar for recovery

[ancient niche]

Has the login problem concerning mobile data been fixed yet?

[lone rover]

@spring grotto Tapped it again in store and it just asks me if I would like to purchase it

[sinful yoke]

press cancel/out of the box

then check your gem count, did it change?

[round lodge]

@sinful yoke It's a shame.

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@ancient niche asking us everyday will not really help, we'llcontact you if it is
but for now please wait on say from staff

[round lodge]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[nocturne blaze]

@sinful yoke is it possible to get a refund if i give you the information for the purchase that didn’t go through

Because I purchased a pack after the failure and it went through.

[keen raft]

i think youd have to get a refund through the app store/play store

[nocturne blaze]

There’s no option

[sinful yoke]

@nocturne blaze yes, please contact your respective app store
if they tell you to contact the devs, please email [e-mail] with your UID, name, server, and a receipt of the purchase you want refunded

wait not yes for me

but yes for a refund in general

[nocturne blaze]

Oh, I emailed them but I didn’t give my information shit

Oof

Thanks though

[sinful yoke]

how would they help you if they dont have your information?

[lone rover]

@sinful yoke No, my gem count did not change after cancelling the purchase confirmation

[sinful yoke]

reply to the same email thread! @nocturne blaze

[nocturne blaze]

Yeah doing it rn

I was half awake lol

[sinful yoke]

@lone rover going to dm you

[uneven marten]

Is it alright that in the email I did not include my UID and only provided my in-game name, server, and receipt?

[carmine hedge]

Anything new about the gems purchase issue?

[sinful yoke]

@uneven marten UID is highly suggested

@carmine hedge what issue exactly?

[carmine hedge]

Gems purchase

[sinful yoke]

did you send an email or contact someone?

[carmine hedge]

Yes

[uneven marten]

So should I follow up the original email with more information or wait for a response first?
Since it's been a while.

[sinful yoke]

@carmine hedge wait until it gets solved then

@uneven marten follow up on the email thread

[uneven marten]

Uhh how exactly do I follow up the email.
Is it the reply function?

[sinful yoke]

yep, reply to the email

[uneven marten]

Another dumb question how do I find my UID?

[sinful yoke]

do you know where to change your secretary?

[uneven marten]

yes, oh

[sinful yoke]

it should be there but under your name

[sinful pebble]

when iam trying to buy some gems or the lucky box, i got this problem... "payment refused. your purchase could not be completed due to a problem with your paypal account. " but I just bought the monthly ticket for 8dollar with the same paypal account earlier.

[sinful yoke]

can you try restarting your phone?

[sinful pebble]

i did but same problem

[brisk marlin]

hi guys, i just bought the lucky box but 2 payments were made

for one box, anyone i could contact bout this?

:(

[sinful yoke]

contact customer support OR refund through your respective appstore

[brisk marlin]

do u has customer support mail

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@brisk marlin

[brisk marlin]

thxbro

[robust charm]

so is the most recent pin still correct?

[spring grotto]

Yes it is. Attempt the pinned gif for cancelling purchases to see if that gets them sent to your account first. If not, then please follow the first pinned message

[mild lance]

Where can i see the UID?

[spring grotto]

It's in your profile in game where you select your secretary. It's a long string of numbers

[mild lance]

Oh thank you!

[deep orchid]

is this where I can get help for a possible purchase problem

[cobalt snow]

Yes, if it's one where you were charged but didn't receive consult pins

[deep orchid]

the problem is i dont know if i can have proof i was charged but my itunes account doesnt show the funds but my credit card shows the remaining tax was taken off

i knew it was going to too

but no gems

[rancid imp]

Just a question, recently got a new phone. When in battle I have the grey borders but everywhere else I do not. I'm guessing this is just linked with screen resolution?

[sinful pebble]

yes

[rancid imp]

I guess there's nothing that can be done about it until an update is made?

[cobalt snow]

@deep orchid you don't have a confirmation email from your app provider?

[sinful pebble]

on my pc and phone i dont have the border but on my tablet i got it

[deep orchid]

ill double check

[rancid imp]

It's a shame :(( hopefully it's something that can be adjusted at some point

[warm ocean]

Hello, I purchased 20$ in gems but I haven't got them at all, I even got the receipts from my bank and Google... Do I have a problem?

[deep orchid]

if i was supposed to I did not, so would that mean i was not charged?

[cobalt snow]

It should, but I'm not sure what's with the tax

[deep orchid]

i found it

its pending on itunes

[cobalt snow]

It should normally clear rather quickly, if there continues to be an issue or you do get charged and gem totals don't change check back in here.

[deep orchid]

would restarting my game perhaps push it through?

[cobalt snow]

Yes, and you can also try the gem gif posted in pins, basically act as though you're going to purchase the same gem pack again, but cancel before the actual financial transaction. If it works or doesn't, please let us know

[deep orchid]

it did not work

i just got back from a 3rd try after restarting my phone

i spose i think part of the problem was it wanted me to update my card,it expired this month but ive already been using my new card and ive updated my information

[stray willow]

I was sent here

I have this bug with Bisck l2d

whenever I click on something, this appear

[teal hill]

yeah i had the same problem with the Gem purchases and charged me twice, just go to your order history and report the problem

Problem solves, google handle that quick

[deep orchid]

where would that order history be? in AL or iTunes?

[stray willow]

Play store
?

[teal hill]

If you have an email

check your mail for your receipt

shoud view on the bottom "view google refund policy"

[deep orchid]

on apple dudes

[stray willow]

I didn't buy gems

[cobalt snow]

@stray willow first try checking your connection/using an alt wifi/data/vpn, and if that fails you may need to do a file fix in settings, or if the loading thing prevents you, a reinstall.

[teal hill]

i dont have apple products

[brave matrix]

Hey are there still issues with the lucky box? I bought one a couple hours ago and I haven't gotten it :(

[stray willow]

@cobalt snow

[cobalt snow]

@deep orchid alright, for now just be on the lookout for a response saying you were officialy charged, or check around for it. for the apple play store, there are similar receipts/evidence of purchase.

@brave matrix check if you're up to date, or restart and check mail. if it's not there, contact us as per pins instructions

[brave matrix]

Yeah I've been checking mail so I guess I'll have to contact

[west lava]

I’m having trouble logging into the game. Whenever I try to enter the game after the log in successful, it takes me back to the title page.

[sinful yoke]

what region are you in?

[west lava]

EN, the server is Washington

[sinful yoke]

you're in.... NA?

[west lava]

Yeah

[sinful yoke]

in the US or Can?

[west lava]

US

[cobalt snow]

On the off chance the IP is being funky with AL, could you try alt connections wifi/data/vpn?

[sinful yoke]

can you try the checklist in pinned messages? dont contact the email though, let me know how it goes instead

that too

[west lava]

Ok

[cobalt snow]

oh yeah, the checklist

[sinful yoke]

[west lava]

Didn’t see the checklist, but using data worked, thanks

[sinful yoke]

are you able to continue playing when you switch to wifi?

[west lava]

Yes I am

Yes I am

[sinful yoke]

oh great!

[raw anvil]

I made a mistake I clicked on “buy” on KGV figuring it would so “do you want to spend 880 gems” but it bought it. I was planning to buy the ring pack instead but I was still deciding anything I can do?

[cobalt snow]

You mean the KGV skin?

There is a confirmation message for that.

Unfortunately, they can't refund in game purchases like that

[raw anvil]

I don’t think one ... it’s aight I was gonna spend them on one or the other

[deep orchid]

just wanted to check, would you think it would go through today? it was a big purchase so i was worried about it

[fossil spear]

What if i bought gems but they didn't come to me

[cobalt snow]

@deep orchid it should, so I'm worried why it's not stating you've been charged. if you can find some form of confirmation otherwise that you've purchased (like Apple app store purchase history and transaction number) would go ahead and contact us.

@fossil spear consult pins for how to contact us with your info

[deep orchid]

i do have an apple store purchase history i can screenshot of it, both from iTunes app on my PC and a browser form too

my credit card was apparently only gonna get charged like 40 cents

49 to be exact

the rest was from a gift card

apples card

i figure no email means it didn't officially go through and charge otherwise i would've gotten my email by now

charge hasnt gone thru on card so i dont have that to worry about that

[safe dust]

Hello i bought the limited crate just now and it didn't work for me. So i was wondering what i Could do to get it to work again

[cobalt snow]

@safe dust if you've updated and restarted/checked mail, contact one of us as per pins

[warm ocean]

On the same boat kinda, I already sent all info according to the pins, restarted the game and checked mail... Nothing yet, guess I'll wait for my gems

[sinful yoke]

sending info is good enough

[warm ocean]

Yeah, I'm not worried cuz you guys are responsible af, guess I'll sit and wait, first time having this issue tho

[deep orchid]

i dont think ive sent my info, oops should i dm that to one of those in pin

[sinful yoke]

if you're having purchase issues and havent sent an email, contact one person in the pins

[cobalt snow]

They're having an odd issue where they got charged for tax only, I think? not 100% sure what's going on.

[deep orchid]

i havent had this issue before which is why i was wondering if it was linked to updating my card info

[cobalt snow]

I'd go ahead at this point, if you can get all the required info

[forest crypt]

my audio disapeared mid game, tried to restart. game is not starting

[deep orchid]

my only problem is I dont have a transaction ID

[sinful yoke]

do you have an email of the receipt?

@forest crypt did you turn your ringer off?

[forest crypt]

on pc rn

[deep orchid]

no, I do have a screenshot of a pending transaction though

[sinful yoke]

did you turn the emulator's ringer off?

make sure none of your audio is muted

@deep orchid hmm I see, can you send me all the info listed and I'll see if its good enough

pretty much try and send every form of proof of the purchase if possible

[forest crypt]

restarted the emulator

works now

[deep orchid]

i did do a test buy to see if i could still purchase items, it worked with the small $1 gems

i do wanna thank you guys ahead of time , like someone said above you guys have handled things responsibly in the past

[sinful yoke]

[cunning tide]

I just had apple bill me on my email

Refuses to refund me when I report a problem

Which one is my transaction ID? The order ID or the document number?

[spring grotto]

Order ID for Apple

[cunning tide]

Alright I’ll send it through to you now @spring grotto

[scarlet frost]

i bought gems but theyre not showing up

D:

purchase went through

[kindred sinew]

hello, i recently bought a gem pack and after i bought it i got a error 200230 and did not recieve my gems and got charged, do I just DM one the guys on pinned with my infos?

[deep orchid]

im in the same boat, cept mine was 200220

[torpid cobalt]

Same boat. I purchased the Lucky Bag got billed, got nothing. I've emailed them and now I'm here...

[sick lynx]

my account was bound then lost when I redownloaded the app

[spring grotto]

@sick lynx Did you have your account bound?

Oops. I meant to what

such as FB/Twitter/Yostar

[torpid cobalt]

And all I'm getting is automated bot responses

[spring grotto]

Did you send it to [e-mail]?

[torpid cobalt]

Yes. UID and receipt included.

[spring grotto]

Okay, you should be good then to just wait for their response to get the issue fixed. But what do you mean by "bot responses" though?

[torpid cobalt]

Been playing since August. I've spent a lot of money on here. Even more so than my FGO account. This is the first time this has ever happened.

Bot response on Facebook

[spring grotto]

Ah, gotcha. Well no worries. Support will be sure to get your items fixed w/ your email ticket. But please do keep in mind that they will have a backlog so the response time can be anywhere between 1-8 business day(although hopefully on the lower end)

[torpid cobalt]

I know each company works differently but my Honkai Impact payment issue was solved in just hours lol

[gritty belfry]

I need support

[worthy shore]

I kept having server lost error on Lexington

and it's not my internet cause my net is fine

[torpid cobalt]

Inset Mitsugi reaction here

This happened after the update?

[gritty belfry]

I buy a one package of geams But I didn't get anything.

[torpid cobalt]

I'm having a very similar issue as well

[snow sentinel]

I also bought a package of gems. I got the email saying it went through but no gems.

[cobalt snow]

If you're having issues where you purchased something but didn't receive items and were charged, check pins

[snow sentinel]

I sent an email based on the play store.

[cobalt snow]

That should work, as long as the required info was provided.

[torpid cobalt]

Negative reviews on the Play store say they don't even respond to emails. Don't know if this is true or not.

[west plover]

where should i send an email for not getting gems after a purchase

[warm ocean]

So either dming anyone from the pinned message or sending a direct email to yostar works right?

[outer herald]

Email only now @warm ocean

[warm ocean]

I see, well I dmed flyflu several hours ago

I'm still good on that?

[summer lotus]

I've been getting error "Molpay failed:200220" error when trying to buy gems.
I bought the Scherzo Lucky Box earlier in the day by trying repeatedly, but I've been unable to buy more gems after trying multiple times.

Any advice?

[lost steeple]

checked pins yet?

[summer lotus]

@lost steeple Pins?

[lost steeple]

pinned messages

[summer lotus]

Ah, not yet.

[snow sentinel]

I DM Flyflu just incase the email doesn't work.

[granite lion]

@torpid cobalt Negative reviews on the Play store say they don't even respond to emails. Don't know if this is true or not. They do answer, but they're currently extremely swamped with emails, so it takes a longer time to answer

[summer lotus]

I got the gems/items from the Lucky Box, but I can't enter the purchase screen to buy more gems.

[granite lion]

That's why info is being collected manually rn, so this whole process can be sped up even by little bit

[warm ocean]

So the best option right now is to dm anyone from the pinned message

[granite lion]

Yes

[warm ocean]

I did it with flyflu earlier today, now I'm waiting

[granite lion]

But please note they are humans also, so it's not instant

[dull birch]

Where does one even find their 'UID'

[granite lion]

In your profile

[stray saffron]

Got an error message purchasing Scherzo pack, didn't get the pack still used money.

[granite lion]

Please check pinned message

[dull birch]

It's hard to dmnthese guys on mobile with the sea of similarly ranked guys

I dmed on , but they're offline 👀

NVM

[snow sentinel]

Yeah Flyflu is helping me out. They said my email should be good enough. I just put in the wrong UDI.

[dull birch]

Yeah, they just helped me out too

I am just waiting

[keen garden]

Hello all. I'm still having problems with game. Uninstalled and redownloaded. Now it just sits at title screen. Can click my FB and briefly a reload symbol appears. But doesn't do anything. Hitting screen makes little symbols appear and the "Press to Start" is slowly flashing

[spring grotto]

Little symbols? Do you mean the jumping chickens Manjuu?

[keen garden]

No. .kinda diamond shaped like I'm pushing on a shield

[spring grotto]

Oh! That's the touch symbol. It just means it's reading your touch inputs. So...you're trying to login to FB but it's not doing anything? You tap on the FB symbol and the game doesn't seem to respond to it?

Or it something else?

[keen garden]

Just trying to get in game period. I think I'll have to login via FB to get my progress but no it's not letting me

[spring grotto]

I've never heard of that type of problem. Can you try restarting your game and device to see if that helps? That is, if you haven't already

[keen garden]

I've restarted game a few times but haven't tried phone yet

[silk condor]

Sorry to barge in, but maybe you have to turn on developer settings

[cobalt snow]

Turning dev mode on and off. https://cdn.discordapp.com/attachments/488684387932700672/556235295184519179/image0.jpg

It might be that issue, but I'm not sure from the wording

[gritty belfry]

I buy a one package of gems but i don't have noting

I send info(?

[keen garden]

I'll restart phone and let you know

[cobalt snow]

@gritty belfry if you were charged, then send info as per pins

[gritty belfry]

Okay i send

[silk condor]

Also, can you guys tell me how much space the game is taking on your phones? Mine is taking 3,60gb... On my friend phone it's taking only 2,40gb.. both of us have all the voices and l2d downloaded, so i'm curious about it

I did not redownloaded the game after the UI update

Could this be the reason?

[spring grotto]

It might still be some left over files from the old UI possibly But yeah, generally the game should only be about 2GB in terms of space

[silk condor]

Oof... I'll try redownloading it then. I like ship waifus but this is too much space for a single game on my phone

[primal root]

My I ask tech support if they gotten my email yet for the lucky bag/pack

[sinful yoke]

did you send it to [e-mail]?

[primal root]

Yes

[cobalt snow]

You technically can but it's 1-8 business days for response atm, so I'd hold off until after that at the least

[sinful yoke]

they have received it then

but it can take 1-8 business days for a response, so unfortunately it may take awhile for a response

[primal root]

Okay then. Last time I remember it was less than an hour.

[spring grotto]

The good ole' days

[sinful yoke]

yep...

[fossil vessel]

for some reason it's not letting me buy the lucky box?

[spring grotto]

How so? What happens when you try?

[fossil vessel]

it acts like i canceled the purchase when it doesnt even bring up the account for me to pay

i can buy other stuff though

[spring grotto]

Hm...I'm assuming it's error code 200230?

[fossil vessel]

now its saying invalid input

it was 200230 before though

[sinful yoke]

try restarting the app first for the invalid input

[whole hemlock]

Id like to unlink my facebook from an old account i dont know the info for. is it easy to do?

[fossil vessel]

i restarted it before but i tried again and it worked haha thank you

[wet drift]

Hey Kawaakari, do you have a general idea when I may get the trade license/gems?

[spring grotto]

@whole hemlock So you don't know the info for the old AL account? If so, that'd be hard to do but you can try contacting support to see if it's possible

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@wet drift it may take 1-8 business days unfortunately

[wet drift]

Ahh I see. Thanks.

I wanted to buy some actual gems too, but would you recommend against it with the current problems happening?

[sinful yoke]

it should be fine to, you shouldnt experience any problems (unless they dont come through again)

[wet drift]

Gotcha.

Hopefully they come through right away.

[echo void]

Anyone else not able to log in and getting a mission config error message?

[sinful yoke]

did you bind your account?

[echo void]

Yes

With Facebook

[sinful yoke]

alright, you’ll have to reinstall with wifi
that error us due to a missing file

[echo void]

Well fuck

[dull birch]

I thought it was fixed

[sinful yoke]

[dusk fox]

any update on the buying errors?

[dull birch]

The lucky thing, i mean

I'm guessing we just have to wait of we got the error

[dusk fox]

ahh they are still happening

hopefully they find out what causing it

[warm ocean]

Even if we dmed the ones in the pinned message, it will still take to 1-8 days for a reply or it will make things go slightly faster?

[sinful yoke]

it should still take 1-8 business days I believe, it might take less, we dont know
but its lessening the load on the email which is very backed up atm

[warm ocean]

I see

[spring grotto]

The idea is to hopefully give purchase issues more priority so it won't take that long but as Kawa said, we don't know. We're testing it out right now

[warm ocean]

Hopefully is less considering the amount of affected people

[muted cipher]

I just want to ask what if I have the game in IOS and Android and I purchase the gems in my Android will it affect the game purchase if I'm playing in my IOS?

[sinful yoke]

no it wouldn’t

the only thing that would change is where the email is sent, and who handles the purchase system

unless your itunes email is the same as your google play email

[muted cipher]

What will happen if its not the same?

[sinful yoke]

then it (receipt) will be sent to a different email

[muted cipher]

ok thanks

[crystal marlin]

I accidentally generated a code on my email to bind yostar account to a new game on accident, can I reset it some how

[sinful yoke]

you bound at the title screen?

[crystal marlin]

yeah lmao

[sinful yoke]

did you bind to anything else beforehand?

[crystal marlin]

my twitter

i still have my account, is it necessary to bind yostar as well?

[sinful yoke]

you can login with twitter and bind to yostar in the settings but you cant use the same email

its not necessary but its a very safe form unless well... unless you did that

[crystal marlin]

hmm theres no way to reset the email i used?

[sinful yoke]

unfortunately not

[crystal marlin]

riip

[sinful yoke]

its safe enough to where it keeps you from disconnecting an email

[crystal marlin]

cause it also happens to be my google play email

which makes it convienant

[sinful yoke]

[crystal marlin]

oh well my twitters bound though so yea

[modern ivy]

I made a purchase but did not receive the items. What is the expected email response time for this error?

[fast tree]

1-8 days

well that wasn't very smart of me. tried forcing the lucky box again and ended up charging myself another 2 times Hopefully they can fix that when they fix the box thing

[proper raptor]

Whenever I hit the new home button I get the jumping birds loading for infinity. Is this happening to anyone else, or is it a known issue?

[severe hamlet]

I tried to buy some gems (I enjoy the game and support the games I like) but dont have them on my account. The payment went through on google play, and I have the email reciet. Is there an email I should go to as I didnt see one?

[sinful yoke]

@proper raptor check the pins for connection issues

@severe hamlet check pins and dm me or someone else listed with the information requested

[severe hamlet]

Thanks

[sinful yoke]

@proper raptor also what region are you in? i.e. US/SEA/EU/AUS

[proper raptor]

I'm US playing on NoxPlayer. I don't have the same issue on my tablet

[sinful yoke]

I see, try the possible solutions in the pins, dont email the staff yet though

let me know if any work

[proper raptor]

ty ty

[placid bramble]

I keep getting invalid input when trying to put smol Cleve in the dorm

[surreal loom]

I am having an issue purchasing a lucky bag. It keeps giving me error 220200. (Or 200220, I can't quite remember which) I've tried restarting the game twice now and am on the latest release from the Google play store.

[frozen raptor]

Me too

[cursive jungle]

I just bought “scherzo lucky box” but there is a mistake and system took 30$ twice

How can I get my money back?

[ancient parrot]

I got that error while trying to buy gems

[short trellis]

I bought the lucky box earlier today and still haven't received it even though my cc says it's taken the $30

[surreal loom]

@short trellis check pins

[keen raft]

Check pins

[short trellis]

Ty

[viral bolt]

Where can i find my transaction id when my purchase is still pending, ios

[carmine hedge]

uh does anyone have phantom touches in the game?

like at the bottom , it keeps blinking like I'm touching the screen but I'm not

[fierce glen]

i bought 600 gems for $9.99 but haven't received them after 10 minutes
still waiting

It shows on PayPal that my money was taken but no gems

[viral bolt]

Check pins im having the same issue

[carmine hedge]

so about my issue, anyone else experiencing it?

[keen garden]

So I've uninstalled, reinstalled. Restarted phone and game loads to title screen but goes nowhere after that

[dawn forge]

Azur Lane suddenly closed on my phone twice. I was looking into my dorm and blam, suddenly shut down.

[sinful yoke]

try repairing files in settings

[dawn forge]

I've restarted my phone and am gonna see if it happens again.

[keen garden]

For me?

[sinful yoke]

@keen garden im not sure what your issue is?

[keen garden]

Sorry. My game is not loading past title screen.

[sinful yoke]

check pins for the connection issues checklist

[carmine hedge]

Is getting Lil Sandy upon login a bug?

[sinful yoke]

no it is not

[carmine hedge]

so the event just gives another copy?

[sinful yoke]

getting sandy upon login is an npc, this means you have to raise her affection to actually receive her as a ship (only through sorties)

I believe so

[carmine hedge]

oh I was wondering what the npc tag was

thanks

[fierce glen]

still waiting for my gems
I shows on PayPal that my money was taken but no gems

[frozen raptor]

Check pins

[fierce glen]

pins?

[frozen raptor]

Pinned messages

[fierce glen]

oh ok
thanks

[frozen raptor]

There a glitch rn

Or something

[keen raft]

Yep #game-news

[placid bramble]

Still keep getting "failed to add ship👍invalid input"

[sinful yoke]

is your connection stable?

[placid bramble]

Stable enough to do everything else except that adding ship to the dorm

[sinful yoke]

you restart the app each time?

[placid bramble]

Already restarted like 4 times, not working

[sinful yoke]

can you try a file repair in settings?

[placid bramble]

Again? RIP my data I guess lul

[sinful yoke]

with wifi

[surreal loom]

Any word on not being able to buy gems/packs?

[sinful yoke]

specifically

[placid bramble]

[sinful yoke]

@surreal loom did you send a dm or an email?

[placid bramble]

No wifi on the road

[surreal loom]

I am having an issue purchasing a lucky bag. It keeps giving me error 220200. (Or 200220, I can't quite remember which) I've tried restarting the game twice now and am on the latest release from the Google play store.

[sinful yoke]

not wise to reinstall with data for 2 reasons

1. obviously uses data
2. can corrupt files

also it takes a really long time

@surreal loom switch to data/wifi or use a vpn and try again

[surreal loom]

K

[placid bramble]

Then to summarize, the solution is either sacrifice the slot or not playing the event for today?

[surreal loom]

@sinful yoke that worked...but now I guess I need to DM you with all my info because I didn't get my bag XD (yes checked Depot)

[sinful yoke]

also the dorm error might be due to using data in the first place, since its not the most stable, and its open, it is most likely desyncing

@placid bramble yes unfortunately

@surreal loom yep!

[surreal loom]

Actually it showed up! Just in mailbox I'm an intelligent person bi swear

[sinful yoke]

gift bags always pop up in mail

[viral bolt]

So where can i get my transaction id on ios, in purchase history it says pending w/o any order id

[sinful yoke]

did you get an email at all?

[viral bolt]

I checked, no email

Or should i wait for my bank’s receipt?

[sinful yoke]

if you can get one that’d be good! if one never comes through its fine to just send the pending info

[viral bolt]

Ok

[lost steeple]

any updates on fixing purchases yet?

[fierce glen]

Same
I'm still waiting to get my gems

[sinful yoke]

theyre going to be handled like CS does but theyre being handled differently right now so they can prioritize these issues better

it may take awhile unfortunately

[lost steeple]

would it be advised to not repurchase the lucky bag if the last one didnt succeed

[brittle grail]

So they're working on purchase issues?

[spring grotto]

Correct. Repurchasing it will cause a more convoluted issue for customer support so we ask that you refrain from that option

[fierce glen]

[sinful yoke]

well their working day just started 10 minutes ago, they might prioritize older purchase issues first

[brittle grail]

Frick, I bought gems twice only got the second one, hope that won't be a problem

[lost steeple]

gems should be fine since you can get more than one?

[spring grotto]

Oh no. Gems are fine. The bag is the only thing we ask that you don't repurchase as it's a one time thing

[lost steeple]

lucky box is limited which ould be the issue im guessing

[brittle grail]

Okay thanks

[lost steeple]

also what was meant to happen with the compensation thing that was tweeted earlier

[spring grotto]

That was for players that bought the bag when it was still bugged out completely. When you bought it and opened it, it gave some weird blank, white graphic w/ Chinese text and softlocked your game and you didn't get the skin from it

They had to fix all cases of that on the backend

[lost steeple]

ah

[brittle grail]

Big oof

[sinful yoke]

unfortunately

[wooden pewter]

Hello i scrolled thru the convos earlier, and i tried some of the things listed, such as repairing my files and double triple checked my mailbox

but i still dont have the lucky box bag, it charged me as Pending on my bank statement, but in the game it still says 1/1 available

[sinful yoke]

check the most recent pinned message

[wooden pewter]

under notices?

[sinful yoke]

?PINS

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[wooden pewter]

ah ok thx!

[serene kite]

Already sent the ticket via email regarding the lucky box should i DM via discord too?

[sinful yoke]

email is fine as long as you included all the info

[serene kite]

Ah ok thanks!

[mellow whale]

Was told that a reply was expected within 1-8 business days

[sinful yoke]

hang in there a little longer, they got at work only 1 hour ago

you can send another response though

but they are very backed up, and we dont know if its changing or not

[mellow whale]

I can? I don't wanna send duplicate emails

[sinful yoke]

you can, but theyre very backed up, so it might not be good to

and no it wouldnt be a duplicate

[scarlet grail]

Hi, I’m from Australia, when I try to login the game with mobile data, it just froze at the main screen and can’t let me go in. It has been a while now, not sure if this had been asked, but HELP!

[jolly ridge]

My game is constantly crashing

[sinful yoke]

you'd have to reply to the same exact email thread

@jolly ridge what phone do you have?

[mellow whale]

I see.

[jolly ridge]

Motorola Moto G6 Plus

[sinful yoke]

@scarlet grail whos your provider?

[scarlet grail]

Vodafone

[keen raft]

Oof

[scarlet grail]

It could work before

[sinful yoke]

vodafone has issues right now

[scarlet grail]

Oh?

[sinful yoke]

most vodafone users are experiencing troubles using data

the staff are aware of it though

[scarlet grail]

Any news on that?

On when it will be lifted

[sinful yoke]

unfortunately no new, you can try contacting vodafone and asking whats up
but I cant guarantee they'll know

@jolly ridge do you know how much ram it has?

[jolly ridge]

4gb

[sinful yoke]

strange

can you try repairing the files in settings?

[jolly ridge]

I'll try

[scarlet grail]

It kind of crazy, to ask them just the Azur lane app haha, but are saying all game apps face the same problem?

[sinful yoke]

afaik its just azur lane, and due to this it might actually be blocked

[keen raft]

it’s because of all the lolis

[scarlet grail]

Blocked

That’s sooooo

I’m furious lol

But whyyyyyyyyy

[wooden pewter]

if i recall correctly Vodafone is also torching alot of their servers and code as Hauwei was using it to backdoor things without people knowing, maybe its that =x

[outer herald]

Certain countries block apps just because of various reasons

[scarlet grail]

So it’s because of the recent news?

That’s dumb

[sinful yoke]

you can always contact them for clarification

[keen raft]

this is all speculation though

[scarlet grail]

Oh well

I’ll give it a go

It’s frustrating

To use wifi

[deep orchid]

ok i was on earlier for a problem of not receiving my gems and now i have receipts to prove i was charged for them

[outer herald]

You can always try a VPN if need be @scarlet grail

[sinful yoke]

@deep orchid did you dm someone stated in pins?

oh

[deep orchid]

you actually

[sinful yoke]

it was me

[deep orchid]

lol

[sinful yoke]

send it over

[scarlet grail]

@outer herald never done it though

Should I just follow tutorial on YouTube lol

Not too good with these stuff

[outer herald]

Yeah and there should be some free VPN apps in the play store after figuring how to set it up

[sinful yoke]

a recommended one is Hotspot shield

[wooden pewter]

you could also try downloading an APK for a different region, that might help also, that would start your account over though probably too

[scarlet grail]

Tech support too helpful let me suck it in slowly

[wraith cypress]

So I got no audio, any fixes or should I just reinstall?

[gray portal]

Im stuck at loading screen

Im using huawei y6pro

[sinful yoke]

@gray portal try switching to wifi/data or use a vpn

@wraith cypress have you tried restarting your phone?

[wraith cypress]

Restarted emu multiple times and emu has sound

[sinful yoke]

the last person who had no sound restarted their emu and was just fine

[wraith cypress]

Usually that has worked

[sinful yoke]

nothing is muted? even the emu's ringer? (if it has one)

[wraith cypress]

Like I said emu sounds are on

[sinful yoke]

and the game?

[wraith cypress]

sounds are on but nothing

[sinful yoke]

can you try restarting your pc or repairing the files in game?

[wraith cypress]

Cant restart pc right now
I guess I'll try that in some point and if that doesnt work ill reinstall

[scarlet grail]

Any free VPN apps

[sinful yoke]

hotspot shield is one for android

[scarlet grail]

Apple?

[sinful yoke]

vpncat (free vers)

[scarlet grail]

Seems like all needs to pay

Okay sec

[sinful yoke]

I use vpncat personally and it works great!

the free one of course

[scarlet grail]

So I haven’t done this

I pick other country rather than my own yeah?

[sinful yoke]

yep!

[scarlet grail]

What’s the go to

[sinful yoke]

usually america

[scarlet grail]

And can’t connect lol

Keeps pop back off

Whoever is in Australia is doom

Unless I pay for VPN which is dumb 💀

Because I could played it before

[gray portal]

@sinful yoke Tried many times

[sinful yoke]

@scarlet grail try another country?

@gray portal and reinstalling?

[gray portal]

Sea-asia

Done

Hang on let me reinstall once more

[sinful yoke]

if thats not working, im not really sure what could be the issue
but I do know SEA is having connection issues

[gray portal]

Hmm Kek..

Tbh i tried reinstall many times xD

[scarlet grail]

Is there any extra steps, just connect VPN and open the app yeah?

[gray portal]

Im dumb to ask but what is VPN?

[lusty spear]

seems like the purchasing of item is an issue...i suppose the support team know of this issue

[sinful yoke]

it should prompt an "allow it to create a vpn connection" type message the first time @scarlet grail
once you say yes, turn it on, and then login

it should say vpn in the corner

[flat walrus]

Virtual Private Network. @gray portal

[sinful yoke]

@gray portal a virtual private network, it hides your actual location and pretends you're elsewhere in the world

[scarlet grail]

Pretty sure I clicked allow

[gray portal]

Hmm. Do i need to download this so called VPN?

[sinful yoke]

to use a vpn, yes

[scarlet grail]

At the corner of the game?

[sinful yoke]

do you see this? @scarlet grail

[gray portal]

Just to play azur lane? Hmm kek.

[sinful yoke]

forgot to attach it!

[scarlet grail]

Ohhh

Nope

I must’ve missed something

Help me senpai

[sinful yoke]

it should look like this

[scarlet grail]

Connected but on the corner no VPN

[sinful yoke]

hmm

[scarlet grail]

I’m iPhone btw

Seems like you are too though

But whyyyyy

[sinful yoke]

do you have this setting?

[scarlet grail]

It’s on

[sinful yoke]

and you dont see a vpn sign can you try logging in just in case its actually on but not showing?

[scarlet grail]

Oh it popped up something when I restarted

No respond I think

Accidentally clicked and went away too fast

[sinful yoke]

hmm

[scarlet grail]

Nvm false alarm

It’s back to when I begin

VPN cat is turning

Setting is on

But nothing on the corner

[sinful yoke]

I see

does it work when you login? or do you still get infinite loading?

[keen raft]

[scarlet grail]

Mugen loading

[sinful yoke]

doesnt look like its working then can you try another country?

[scarlet grail]

I’ve tried few I can try again

Nope

I feel like if it’s not appearing beside the 4G then it’s not “actually” connected

[sinful yoke]

you might need to find another vpn, can you try restarting your phone and trying again?

it could also be that your data blocks vpns

[gray portal]

@sinful yoke

Ehh..

[sinful yoke]

I believe you have to add a vpn network down at the bottom

[gray portal]

@sinful yoke can i PM you?

[scarlet grail]

Oh shit

[gray portal]

How to put this so caller VPN?

[scarlet grail]

Restarted the phone and I can see VPN

[sinful yoke]

you may, but I wont be responding for about the next 30 minutes unfortunately

[gray portal]

*called

[scarlet grail]

But let me try login

[sinful yoke]

@scarlet grail woo

[gray portal]

Kek

[scarlet grail]

Woooooo

[gray portal]

I'll be waiting for your reply @sinful yoke

[sinful yoke]

@gray portal im not sure with manual ones, ,let me ask someone who can help more with vpns

[gray portal]

Rog

[scarlet grail]

Omg

Thank you

Omg

😩😩😩😩

[gray portal]

Like i want to grind rn

[scarlet grail]

[sinful yoke]

you got hotspot shield or? @gray portal

@scarlet grail no problem!

[scarlet grail]

VPN CAT

[gray portal]

Hotspot shield?

[sinful yoke]

I believe hotspot shield is one where you just press a button and go as well, im not familiar with manual vpns

yes, hotspot shield is a free vpn for android

[scarlet grail]

VPN for dummies

[gray portal]

Please punch me.

[sinful yoke]

@spring grotto do you mind helping pakron here with stuff? I have to go do irl things

[gray portal]

Like seriously.

[scarlet grail]

Btw for VPN, what if we don’t turn it off

Does it go any harm

Do

[sinful yoke]

it'll turn off by itself if you're afk

it does no harm

@gray portal hotspot shield is an app on google play store

[gray portal]

...

Huh..

Im literally dumb, welp gonna DL

[sinful yoke]

good luck

[gray portal]

Rog

[scarlet grail]

But I feel like VPN cat is more dummies friendly

[nimble tusk]

OK I've installed a VPN and can finally get back in but when I log into the Facebook account that I bound my account to I starts me back at the beginning is there a way to log back into my account or do I need to start over?

[sinful yoke]

@nimble tusk were you binding or logging in?

[nimble tusk]

Logging in at the start up screen

[sinful yoke]

make sure you’re logging into the right server

[nimble tusk]

I am

[gray portal]

GGOODDD I DONT KNOW WHAT TO DO WITH THIS VPN

[sinful yoke]

@nimble tusk can you try every server just in case?

@gray portal whats the issue with it?

[gray portal]

Crap i don't have money to buy this premium

[sinful yoke]

it should be free

[gray portal]

Soo uhh

[keen raft]

[gray portal]

What country should i put?

[keen raft]

try the us for now

[sinful yoke]

america/north america is good

[nimble tusk]

Tried the other servers and it's the tutorial

[sinful yoke]

you are sure that you bound your account originally?

[nimble tusk]

Yes cause I used it to log in after the ui update

[quartz marlin]

ok so

i found a minor bug

where should i report

[sinful yoke]

for bugs send it in #bug-reports

@nimble tusk strange, can you restart your phone, login again, and choose your server again?

[quartz marlin]

thanks

[nimble tusk]

I completed the tutorial again thinking it would recognise that I had previous data but now that account is bound to my Facebook

[sinful yoke]

you logged into the right facebook?

[nimble tusk]

It's the only Facebook I've got

[sinful yoke]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@nimble tusk

[nimble tusk]

Thanks I'll try that

[gray portal]

Welp what ever i do, still im stuck

[night quartz]

Good day to everyone. Can I ask what happened to Yamashiro's retrofit and wedding skin lines? It's been a known issue several patches since new UI introduction. When will they be brought back? It was some really good stuff.

[keen raft]

its been reported
#known-bugs

[night quartz]

I know. But is there some info about when is it planned to be fixed? It seemed really weird that it wasn't in the very first bugfix since the lines are updated with simple voice pack.

[misty crow]

no known date

[night quartz]

Well. That's sad...

[edgy axle]

It seems I have purchased the Scherzo Lucky Box twice. Does this mean I am going to lose the money from the second trans?

[bronze hamlet]

Help pls

[sinful yoke]

@edgy axle refund the 2nd purchase since you wont be able to receive it, through your respective app store

@bronze hamlet did you bind your account?

[bronze hamlet]

Its wont load

Yes i bind my acc

[sinful yoke]

okay good, because you'll have to reinstall unfortunately

make sure to do so with wifi

[bronze hamlet]

I tried reinstalling but it not work

[sinful yoke]

can you try again?
if not, can you try switching to data/wifi or use a vpn?

[bronze hamlet]

I use wifi to download

[sinful yoke]

can you try changing connections to see if it will load?

[bronze hamlet]

I asked people in a vietnamese group and they also encounter this
But not much, only 3 4 people

I tried 4g but... its still not working

[sinful yoke]

can you try a vpn?

[bronze hamlet]

What is a vpn

[sinful yoke]

a virtual private network, you can download one for free on the app store/google play store

[bronze hamlet]

Ok let me try

Its work now thx

[sinful yoke]

awesome!

[minor marsh]

any eta on when the gem packages will be fixed?

[craggy sorrel]

hello

[sinful yoke]

hi

[patent dust]

My game keeps crashing what should I do

[sinful yoke]

what phone do you have?

[patent dust]

iPhone se

[keen raft]

should be fine with ram

[sinful yoke]

seven?

[keen raft]

6s internals in iphone 4 form factor

[patent dust]

Seven??

What do you mean?

[winged finch]

iPhone SE

is that what you mean?

[patent dust]

Ok

[peak peak]

/help

[pale pagoda]

📥 | The list of commands you have access to has been sent to your DMs.

[keen raft]

[olive yew]

Is the "Scherzo lucky box" still glitch?I just bought it today and it wasnt given,Is still available on the store even though the money was transfer

[keen raft]

check the message in the pins

[olive yew]

@keen raft as in the mail?

[olive yew]

@keen raftok thanks,i will try that

[pure jungle]

@misty crow just a sidenote they did mess up the torp or something -- it changed back on reset

After patch it went to 1400, now its back to 1000

[keen raft]

it was bugged before

[pure jungle]

I figured as much -- when i brought it up earlier people were just saying i did not meet the requirements-- even though i had the same team locked in id been using all last week

[echo cobalt]

Is someone online atm

support wise

[sinful yoke]

for what specifically?

[peak peak]

when can i expect my purchase of gems be fixed? i purchased it yesterday it's not yet arrived

[sinful yoke]

did you email or dm?

[peak peak]

i DM imAToasterStrudel yesterday

do i need to dm you too?

[sinful yoke]

no, dming him is good enough

but we expect the gems to come through in 1-8 business days

[spiral fossil]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spiral fossil]

@opal viper that's how to recover account. in case you somehow unable to log in to twitter

[peak peak]

ive purchased 600 gems 1st time will it have its bonus?

[sinful yoke]

yes

[peak peak]

thank you

[quiet jetty]

So I suddenly have an issue with logging in with my wifi. I'm stuck on the loading screen and it seems I can use mobile data but not the wifi I've always used to play

I know I can likely use a VPN but is there another way to fix this considering this is the first time it happened

[sinful yoke]

for now you can only use workarounds

try resetting your router though

[quiet jetty]

okay! thank you 😃

[gray portal]

i know the reason why

@sinful yoke

[sinful yoke]

?

[gray portal]

Im using Huawei that's why

im kinda dumb.

[sinful yoke]

hmm

[gray portal]

So the problem is

Whenever i download

im still stuck

Should i Download the Newest APK?

[sinful yoke]

yes

[gray portal]

Alright hope it's gonna be work

[carmine hedge]

Hey guys so my game says my account got logged in on another device even though im only using one can you help fix this?

[fallen crystal]

Trade license should be instant right?

*i mean the gems

[sinful yoke]

@carmine hedge is your connection stable?

[echo cobalt]

sorry I was in a game. I emailed tech support about a week ago and still haven't heard back from anyone. I lost my account while trying to swap phones, and I'm not sure how to go about getting it back.

[carmine hedge]

@sinful yoke yes

[sinful yoke]

yes @fallen crystal

[fallen crystal]

Hmm not this shittu again

[sinful yoke]

@echo cobalt it can take 1-8 business days for a response unfortunately
did you bind your account?

@carmine hedge generally that error pops up due to a bump in the connection, have you spread your login info?

[echo cobalt]

I was trying to bind my account, but I think I messed up. I was talking to a friend, and apparently hitting the facebook button on the log in screen was the wrong thing to do.

[sinful yoke]

yeah, please bind in the binding area

[echo cobalt]

So it overwrote my account with a brand new account, and I can't get back into my main one

[carmine hedge]

@sinful yoke No

[sinful yoke]

not the login area

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@echo cobalt

@carmine hedge then its most likely just a desync

[fallen crystal]

Hmm this is weird
The trade license isn't grayed out

[sinful yoke]

can you send me or someone listed in pins the requested information? @fallen crystal

[echo cobalt]

I did all that, and my email hasn't been answered yet. It's only been six days, so I guess I can wait a few monre

But I'm sad cause I'm missing the special banner

[fallen crystal]

I'll write it up, brb

[sinful yoke]

remember its business days

so not sat or sun

[carmine hedge]

@sinful yoke Ok im looking at my account rn looks like nothing much have changed

[echo cobalt]

okay thank you, I'll wait it out

[sinful yoke]

that error generally comes up because theres a hiccup in your connection and the game registers 2 different instances of you from a desync

[carmine hedge]

Oh good god i thought my account got hacked

[lilac frigate]

Help just bought a lucky box got a error, but paypal went through

[sinful yoke]

@lilac frigate can you dm me or one of the people listed in the pinned messages the requested information?

[scenic bronze]

Is it still safe to purchase gem packs now? Kinda afraid to buy now since my previous purchase still not arrived

[sinful yoke]

its safe to buy multiple gem packs if one hasnt arrived

[snow tree]

I'm experiencing endless loading after setting Bismarck to l2D

[brittle grail]

I'm still waiting on my gem pack, any eta on when that's going to be fixed?

[scenic bronze]

So now it's okay to buy already?

[sinful yoke]

@snow tree theres currently a bug that will do that
@brittle grail it can take 1-8 business days

[brittle grail]

okay, thank you

[sinful yoke]

@scenic bronze yes but I cant guarantee it wont desync again

[ornate crown]

does buying gems really need wait ?

i bought some but never get it

[sinful yoke]

check pins

[snow tree]

ok... thank you

[serene kite]

how long will it take to resolve the gems/trade license/lucky box issues?

[sinful yoke]

it cant take around 1-8 business days

[serene kite]

what will happen if i refund those error items via playstore?

[sinful yoke]

you will need to either delete your emails or reply to them saying you refunded them

[serene kite]

i see thx!

[pure brook]

I was going to make a purchase but only get this error message. I restarted and tried and it still comes up.

[ornate crown]

how to get transaction id ?

[thorn yoke]

in the virtual receipt

if you don't have you can use the google playstore transaction history

[ornate crown]

ok ty

[thorn yoke]

btw it depends on what platform you're using at, if ios or android lol

[ornate crown]

android lol

[iron salmon]

Not sure if this is the right channel however i have an issue where i can only get the game to work when I'm connected to Wi-Fi.
The game seems to "login" but when i try to get to the main screen it just has an infinite load screen.
I have tried re-installing but that did nothing.

[thorn yoke]

data connection issue?

[iron salmon]

Everything else seems to work just fine , I.e facbook, Google searching etc.

This has been happening since the start of the Bismarck event , it worked just fine untill that point

[thorn yoke]

but in wifi connection you can play the game right?

well i think we have the same issue if it's data connection thing but i can still play the game my network sim are LTE+

try to use vpn if you're using data connection

[limber bloom]

im never buying anything in azur lane again, its just plain stupid that you have to wait days before u get what u paid for, and not even a letter of apology or smth similar...

[keen raft]

[tall tangle]

So this happen, C1 event

[thorn yoke]

try to re-login that's a connection error

[tall tangle]

Already did

[iron salmon]

Yeah on wi fi everything works just fine

[thorn yoke]

@tall tangle RIP

are you from sea server?

@iron salmon

[iron salmon]

Washington

[thorn yoke]

ohhhh

[sour cradle]

I also have similar issue.
Since Bismarck event, I can't login while connected to train Wi-Fi without VPN.
When I'm on mobile data or other wi-fi, the game works fine.

[thorn yoke]

lol train wi-fi are worst

[tall tangle]

I try changing my connection and it got fixed

[inland basalt]

who do I contact for payment issues?

[thorn yoke]

check pin msg

[pure brook]

Hmm, I got it to work but then it told me payment was cancelled.

[modern mountain]

What details should i send them??

[inland basalt]

so I guess it is still not advisable to purchase right now?

[regal saddle]

@modern mountain as much as you can remember

Secretary, shikikan lvl, nickname everything you can remember

[outer herald]

Username (caps sensitive), server, if it was bound, and UID if you remember that

[regal saddle]

Pro tip: take a screenshot of this page before every maintenance just to be safe in the future

[gray portal]

@supple skiff Is APKpure can install all of it?

[supple skiff]

i've been using it on an emulator and havent had issues so far

[gray portal]

uhh i mean in the phone?

[supple skiff]

i assume it would work the same

[gray portal]

I hope So sire :/

I've been reinstalling the game for almost a hour now

[supple skiff]

this sounds like your problem which i used to have @gray portal
https://twitter.com/CirnoTV/status/918915344026050560

CirnoTV (@CirnoTV)

my azure lane just goes to a black screen after the intro logos no matter how many times I reinstall the game. phone is S8+. any ideas?

Twitter

[gray portal]

@supple skiff Thank you

[crisp raft]

After one of the failed gem purchases (which I did report already that I was charged and didn't receive them) will the gem purchases after this actually work?

[torn mason]

What's the fix for this?

[summer lotus]

It looks like your dock is filtered to only show iron blood ships. Click the sort button on top right and select "all" for the faction.

Not sure about fixing roon.

[dull birch]

He's showing them on purpose

He has 7/7 vanguard in ships

[fervent harbor]

I heard reinstalling fixes that bug

[summer lotus]

Ah, I see.

[upper fern]

Hey guys, is the evasion stat no longer there or it’s just me?

[dull birch]

It seems to be under SP in the stats

As in SP is evasion

[upper fern]

Ok, thanks @dull birch

[novel smelt]

Need help for my item purchased error

I bought something and the items was not delivered

[dull birch]

Check pins

[junior lion]

Hey there, might be a dumb question but I tried contacting the support a few days ago but using a Gmail account, is it ok ? Since they are a Chinese company, it might be blocked. Should I use another service to be sure ? Thx

[novel smelt]

Pins?

[dull birch]

OMG

Click on the 3 dots on mobile

On the top right

[novel smelt]

Ok then pin this message

[outer herald]

@junior lion give them at least 3 - 5 business days before receiving a response

[novel smelt]

I see

Ok then I'll wait

[dull birch]

Are they gonna extend the skins and stuff ?

[novel smelt]

Maybe

[dull birch]

There's no guarantee we get our packs/gems before it ends

[novel smelt]

Yeah

Well farming it is then

[exotic olive]

ah wrong one...

There.

[outer herald]

That's the log, you can hide it and keep playing @exotic olive

[exotic olive]

I know. It's an infinite loading screen.

That's my problem

I've been trying to get the log up, and finally did.

[outer herald]

Ah my bad

[exotic olive]

it's NP i should have clarified

been this way since Bismarck update

[calm tinsel]

Hi Tech support

[outer herald]

I know the infinite loading issue is a known thing though

[calm tinsel]

I have send an email but no respond atm ☹️ who can I contact from here ?

[outer herald]

How long ago did you send it @calm tinsel

[calm tinsel]

Bout 2 days

[exotic olive]

I did not know that. I had sent an email to them... about a week and a half ago, shortly after Bis update, but no response so far

I've missed out on most of this event so far.

[outer herald]

They usually respond within 3 - 5 business days

[exotic olive]

Any word on possible fixes, or still nothing so far?

[calm tinsel]

I needed tech support to help me remove my account from another server .

Even provided them the UID . The account has the same name as my main account , but on different server .

No respond so far :(

[dusk flower]

Help, how can I location the transaction ID. I bought gems but I haven't receive it!

[calm tinsel]

It been causing problems and friends mistook it when I provide them my ign

[exotic olive]

I know one person I talked to said his issue got fixed and it was an infinite loading issue, too.

[outer herald]

@dusk flower did you get a receipt from your app store?

@exotic olive unfortunately the usual tech support memebers are off right now though, but I think its on one of the pinned posts here

[dusk flower]

@outer herald It's in my purchase history but there's no receipt or is this the receipt?

[exotic olive]

I did not see any mention of infinite loading screens. Just connection lost and login issues.

I'll wait until one of the usual tech ppl are on and repost, then

[carmine hedge]

Why does azur lane crash when I try to boot up my twitter account on a mobile device

[outer herald]

Usually you would be emailed a receipt, but if you send them a screenshot of the transaction they should do something about it

[dusk flower]

ok, I'm sending them images

[outer herald]

Make sure to provide them the server and your name, and UID if you remember that

@exotic olive I was hoping that it was what was pinned there, but I guess I was mistaken

@carmine hedge is it only on your phone for that issue?

[exotic olive]

I would prefer if it was, tbh. It would mean the staff know about it, and are working on it.

[outer herald]

There should also be a Google doc pinned there, it should have that issue listed I think

[carmine hedge]

Yes

I regularly play on emulator but decided to get it on my phone

[outer herald]

Does it work on the emulator?

[carmine hedge]

Yes

[spring grotto]

Well there are two options you can do that issue. The first is trying to turn on and then off developer mode on your phone as that MIGHT stop the crashing. The other option is to bind your account to Yostar on your emulator and then login with Yostar on your phone. As Yostar won't crash the game like FB and Twitter

[outer herald]

The cavlery has arrived

[carmine hedge]

My account can be bounded to both twitter and Yostar ?

[outer herald]

Also was about to suggest the Yohstar binding, and yes

[spring grotto]

Yepp, it can be bound to all 3 options at the same time actually

[outer herald]

You can bind it to Facebook as well

[carmine hedge]

guess I'll try that right now then

[outer herald]

Make sure that on your phone you tap the Yohstar logo to log in on the title screen

[carmine hedge]

Or reset devolper mode

[outer herald]

Sometimes that developer mode trick works

[carmine hedge]

i remembered both soulotions

[outer herald]

Although it is a good idea to do the email binding since issues sometimes pop up for Twitter or Facebook sometimes

[carmine hedge]

A little security won't hurt I guess iam off to try them out

[nocturne sandal]

i had a billing issue and send an email to support at may 23rd. Should I wait for an answer or resend it ?

[dusk flower]

I'm also having problem with the billing issue. I haven't receive my gems!

Still waiting for their reply

Pisses me off, you can't screwed someone's money like that. :/

[still tree]

i got scammed help ree

i paid for the lucky bag but didnt get anything

[spring grotto]

@nocturne sandal If you were sure to send it to [e-mail] then I'd say wait one or two more business days as the response time can be anywhere between 1-8 business days due to support backup w/ inquires. If you still don't get a reply by then though, please send another email in a reply to your first one
@dusk flower Support will be sure to get your items to you, don't worry. I understand your frustration and support is doing all they can to solve everyone's purchase issues so they are getting swamped right now. Yostar is trying to further flesh out their customer support team to help facilitate this but for now they may take around 1-8 business days
@still tree Please attempt to tap the Lucky Bag in the shop again to see if that helps. If not, then please follow the first pinned message

[spare dew]

Yeah I got charged twice for the trade license

[spring grotto]

Okay, and did you want to make use of the second payment of the license or get it refunded?

[dusk flower]

@spring grotto I followed your pinned message. I dm'd you my information @cobalt snow

[spare dew]

Get it refunded of course

Just waiting for them to reply back through email now

[still tree]

where do i find my transaction ID

[fast tree]

I do not recommend tapping the lucky bag again. I am currently billed for the lucky bag 4 times right now

[spring grotto]

@dusk flower Got it, then you're good. Just need to wait for support to get your items sent to you
@still tree You can find it on the receipt of purchase (from Google or Apple)

[still tree]

@spring grotto i bought the google play card online on g2a tho

[spring grotto]

Did you not get emailed a receipt?

[still tree]

yes i did

i think

is it called order number?

[spring grotto]

If so, then that's your receipt of purchase and should have the Transaction ID. It'll start w/ GPA for Google

[fair blaze]

also if you buy something by misteke theres nothing you can do right ?