tech-support

[knotty totem]

PepeHands

[foggy fern]

So, I uninstalled the game awhile ago and have recently reinstalled. I bound both my Twitter and Facebook accts but whenever I tap on the FB or Twitter icon things on the login screen it crashes...

[sinful yoke]

try turnning on developer mode and turning it off, and then try to login again

[foggy fern]

Developer mode?

[sinful yoke]

https://images-ext-1.discordapp.net/external/rI3yFTcxc6YdMWXD4ffpE7sBVFgBZ7BFaNig1aJQO9o/https/cdn.discordapp.com/attachments/488684387932700672/556235295184519179/image0.jpg

[carmine hedge]

Hello, ever since the day rolled over I haven’t been able to log in successfully. It seems to be having problems giving me me the daily reward and it just loads forever. It does this on both my phone and emu. Also I tried logging into an alternate account on an alternate device to tell my friends I was having issues but was hit with the exact same issue. I also tried reinstalling the game, same issue. I would greatly appreciate some support, this is a disappointing bug and nobody else seems to be experiencing it

Also i e-mailed cs about 7hrs ago, not sure how long I should be awaiting a response so I came here.

[sinful yoke]

it can take 3-5 working days for a reply

theres also a checklist in pinned messages for loading errors

[carmine hedge]

That’s quite disappointing. Guess i won’t be getting that beautiful KMS chat bubble

[sullen obsidian]

Hello, so i send a mail 5 days ago about my lost account and they answered me 3 days later. Then i answered them again and now its again 3 days with no answer does that mean i must wait 3-5 days anytime i send a answer back? If so then this whole process could take weeks ... Is there no faster way to get your account back?

[oak harness]

Need help from a friend, he said he can't log in to his Avorva acc(main acc). It ain't loading for him. He tried Sandy Server and it worked for him.

[keen raft]

there are a couple of suggestions in the pins

[oak harness]

Thx

[timid fox]

Had a question about gems not going into my account, yesterday at like 2 am I bought the trade license pack with my google rewards money

[sinful yoke]

@sullen obsidian business days only

[timid fox]

but it kept saying error, but then I basically got charged

so will it arrive to me and will I miss any of the daily rewards because i bought it yesterday night

[sinful yoke]

no

you must contact customer support

and you wont miss any

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

include your receipt

[timid fox]

ya sent that

sent it like 2 mins after the receipt to my gmail came through

but no gems

):

thanks!

[maiden dawn]

I bought 4.99$ worth of gems 300 (x2 for first purchase), and didn't receive any

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

contact them with your receipt

[maiden dawn]

What's UID

[sinful yoke]

user ID

its located under your username in the secretary changing area

[maiden dawn]

Ty

[bronze wren]

One of my friends started playing and never got the option to choose a starter

[sinful yoke]

did they finish the tutorial?

[ancient niche]

Has the login problem been fixed yet?

[bronze wren]

@sinful yoke Yes they did

[sinful yoke]

who is in their dock?

@tight marsh try to buy the same gem pack again, but cancel it
heres an example

[sinful yoke]

https://media.discordapp.net/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

@bronze wren they can try contacting support, but it wont be a quick response unfortunately

[bronze wren]

I tell them they have that option

[ancient niche]

@bronze wren the one where you can’t login outside of Wifi?

[sinful yoke]

@ancient niche staff arent even in office, they cant do anything as of now

[bronze wren]

Thank you!

[sinful yoke]

heres their contact information

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[tight marsh]

nothing happened when i tryed tapping it just says payment declined

[night fulcrum]

ahm is there a way to play 1 account on multiple devices? e.g on my tablet when im at home and my phone when im outside?

[short breach]

@night fulcrum You can do it but you can't be logged in at the same time on two devices. Just login normally like you'd do on one device.

[night fulcrum]

ok, ty for the info

[sinful yoke]

@tight marsh contact cs then, the information is above your message
include your receipt too

@short breach

[short breach]

@sinful yoke hi

Working on a script to update all ship lines on wiki since some are outdated

[tight marsh]

ok ty for your help

[sinful yoke]

goodluck dim

[short breach]

And outdated voice lines too lol

[sinful yoke]

I didnt know voice lines were updated

[short breach]

Some yes, some are missing (new skins/updated)

Kinda somewhat fun work

[sinful yoke]

ohh, well enjoy then

[short breach]

[sinful yoke]

thank you for the hard work

[wide vigil]

I have trouble getting on Avrora in Azure Lane I need help

[sinful yoke]

if you're having connection issues, try the checklist in pinned messsages

[devout crypt]

Hi! Is anyone there?

[sinful yoke]

hi

[devout crypt]

There’s something odd about the final cutscene unlocked in the event, and I’m not sure if it’s on purpose.

[wide vigil]

Is this a common theme in Azure Lane ?

[sinful yoke]

connection issues?

@devout crypt what is it?

[devout crypt]

@sinful yoke I use an English server (Washington), and during the last cutscene, the lines change from English to an Asian language. I’m not sure if it’s intentional, or it’s just an unfinished translation.

[sinful yoke]

its a known bug

[devout crypt]

Someone already reported it?

[sinful yoke]

yes

[devout crypt]

Ah, nevermind then. Sorry.

Um, there is one more bug. I think someone might have already reported it, but just in case: it’s one involving the oath certificate. I only oathed 2 ships, but only one of the certificates was affected.

Basically, the Oath text and the date of the Oath, is missing.

[sinful yoke]

its also known

it involves the ijn oath only

[devout crypt]

Where can I access known bug issues?

Nevermind, found it. Sorry about that.

[rose heron]

does any1 know why my linked account is completely gone i quit for awhile want to comeback today and i use my twitter which i link to azur lane before and now its a new player account

i also tried my facebook and its the same

[sinful yoke]

did you login to the right server?

[rose heron]

yup

[sinful yoke]

try every server just in case

[rose heron]

i did that too

[sinful yoke]

where did you login?

[rose heron]

was on my ipad first then i try on nox

my friend still have me on it

https://cdn.discordapp.com/attachments/398151765566160899/581981141574352917/unknown.png

[sinful yoke]

where did you login though?

[rose heron]

what do u mean where

[sinful yoke]

the title screen?

[rose heron]

yeah

[sinful yoke]

and you definitely did bind in settings?

[rose heron]

yup

[sinful yoke]

have you tried logging into multiple devices?

[rose heron]

i did

[sinful yoke]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[rose heron]

alright ty

[echo cobalt]

I'm actually having the same issue and emailing about it right now. Since this isn't an issue on the players end, will we be compensated for anything, because I typically log in every day for log in bonuses.

[turbid inlet]

My game says that I login okay but then I get hit with a loading screen

[sinful yoke]

check pins

[turbid inlet]

My b man and thanks @sinful yoke I appreciate and best of luck to u

[indigo forge]

I cannot connect to lexington, I'm completely screwed in the fact that thats the server my main account is on

I can connect to sandy just fine

[carmine hedge]

@turbid inlet Seems to be an Avrora issue and has been reported a few times today. Hopefully it’s being looked at.

Oh washington is having a similar issue

[turbid inlet]

Thank you but I’m in Washington so that’s extra weird.

[carmine hedge]

Forgot about that

[turbid inlet]

^^ took the words right out of my fingers I guess. God that was cringe

Works with vpn so weird. I’m at another house so not my standard WiFi but I’ll check and keep you guys updated if it works on my original WiFi

[indigo forge]

Same with Lexington

[quasi temple]

Nah some Washington people have been getting it lately as well, talked to a few of them already

First time I’ve heard of Lexington tho!

currently at least for some of the avrora people there’s nothing we really can do except email yostar :/

[left cloud]

So I found out why i can't connect to my game bc of using mobile data

Is there anyway to fix it it works completely fine with wifi.

[spring grotto]

You could try using a VPN while you're on Data as that could solve the issue

[left cloud]

But it's weird not happened until recent update

[odd goblet]

Anyone run into a bug where all the sounds are really deep?

[scarlet terrace]

It seems my account still exists and i am sure i binded my account to FB but i can get back into it, it takes me back to the tutorial when i try to go into the server im in. You guys got any ideas how i can fix this?

[spring grotto]

And you logged in w/ FB on the title screen(not the settings)?

[scarlet terrace]

I'm logged in with facebook in the title screen

[spring grotto]

And you're also sure you bound with FB in the settings menu in your original account? If so, try all the servers just to be sure about them and then possibly also try restating your game/device and logging in w/ FB again

If none of that prevails though, follow these steps for recovery

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[scarlet terrace]

ok thanks

[main iris]

@left cloud I have the same problem. Wifi or VPN only after new UI

[verbal sky]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[stark dragon]

Is there a way to delete my old account I forget to save on?

[sinful yoke]

you can reinstall to log out of accounts, but you cant delete them

[stark dragon]

My tablet was messing up and had to restart my tablet and I hade to make a new account so you can’t delete the other account I had?

[sinful yoke]

cant

[stark dragon]

Ok

[forest jacinth]

Is this the proper place to ask about money transaction errors? Basically I used Google play credit, which went through but the in game transaction was denied. So I paid money and didn't get gems

[molten zenith]

Who can help with the problem, bought a Trade License for 30 days but when paying through the market the game was closed and for 1 day the bonus is not accrued what to do?

[forest jacinth]

Oh I just saw the post earlier. I'll email for my problem

[sinful yoke]

@forest jacinth contact support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

include your receipt

[forest jacinth]

Oh that might be a problem. I don't bknow if it recorded the transaction anywhere, all I know is that my balance is $10 less than it was

Well, 9.99

[north kernel]

If my purchase is pending on the apple store does it mean the transaction worked?

Cause i bought a $30 gem thing and the apple store said purchase successful but a error code showed up on the game

I redownloaded the game but the gems still won’t come up

It still says pending on purchase history in apple store

[covert knoll]

Is anyone having problems with the science mini event? It says resupply snacks 3 times which I have. When I click go on that mission, it brings me to the Daily screen instead. Idk what to do

[spring grotto]

@north kernel No, the gems should be should be instant. So let's try this first real quick. Attempt to purchase the same gem pack again but CANCEL before confirming. Don't actually be them again. Here's a gif showing an example of what to do https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

See if that gets them sent to your account. If not, let me know

@covert knoll Yeah, they put the incorrect task for this day. The actual task is to do daily missions x3

[covert knoll]

Ah okay

[wild dome]

Excuse me, why can i login like usual when iam trying to play the game

[spring grotto]

What's happening exactly?

[wild dome]

Well it was started since i move my account to another device that compatible with game

[north kernel]

Ok I’ll try that then thx

[wild dome]

When i finished the download i select facebook at the start screen because i have bidded my account to the facebook when i press it the game suddenly stop and it quit by it self

[sinful yoke]

they ignored my question

[spring grotto]

@wild dome Okay, so for that issue we have to options that you can't try. The first option is try turning on and then off developer mode on your device. The other option is to log into your account on another device (such as a spare phone or PC emulator) and bind it to Yostar on the other device and then login with Yostar on your original device

[north kernel]

Didn’t work

Oof

[spring grotto]

Darn. Alright, then you'll have to contact support manually to get the gems pushed to your account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

contact info. Also, please include the transaction information such as a purchase receipt

[north kernel]

Ok thx

[remote stream]

Hello, I am having performance issues on my new Samsung Galaxy S10, the game is freezing, dropping frames on both 30 and 60 FPS options. Any way to fix this issue?

[spring grotto]

Hm...you could try a file repair from the settings menu to see if something from the files are messed up

[north kernel]

Is using the contact us in-game also works?

[remote stream]

Ok, I will try that. Thanks!

[spring grotto]

@north kernel Well it technically works but there are some users who report that they never receive a reply from it so I can't really vouch for it reliability

[north kernel]

I’ll try both then lel

Just in case

[sinful yoke]

best to make 1 inquiry at a time but uh... for science..?

[remote stream]

File repair seems to have fixed it. Thanks again

[sinful yoke]

file repair works?

[spring grotto]

Good to hear! No problem at all

[sinful yoke]

everyone reports it not working

[remote stream]

A little odd, because it doesn't show me any progress or when it finishes

So I clicked on it twice but it's fine now

[north kernel]

When contact leaves u on read

[spring grotto]

There shouldn't ideally be anyone to read it as it's the weekend unless someone's working overtime

[north kernel]

It was a joke lel

[sinful yoke]

I didnt get the joke either

[north kernel]

😢

[limber cape]

help i cant login to facebook

[sinful yoke]

whats the issue?

[limber cape]

idk when i click facebook to login, suddenly immediately came out

to homescreen

[sinful yoke]

you crashed?

[limber cape]

maybe yes

[cunning pecan]

hello, I am ruky. I'm having difficulty logging in to my old account as to the attachment.

[sinful yoke]

@limber cape you did crash
are you on ios

[limber cape]

@sinful yoke im on android

[sinful yoke]

@cunning pecan is your azur lane updated in your respective app store?

@limber cape turn on developer mode and turn it off, and then try to login again

[cunning pecan]

yes i think, it is apkpure

[sinful yoke]

is your account bound? @cunning pecan

[cunning pecan]

yes

to a FB

[sinful yoke]

okay, you have to reinstall since theres a missing file, make sure to reinstall with wifi

[limber cape]

@sinful yoke halo, i tried it. still cant login

[sinful yoke]

do you have another device?

[limber cape]

@sinful yoke only 1 my daily driver

[sinful yoke]

are you bound to yostar?

[limber cape]

One year ago, I could only log in with Facebook and Twitter.

so im only bound with facebook

[sinful yoke]

contact support then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

mention pretty much everything you told me

[limber cape]

ok 👌

[grand oriole]

excuse me can i ask something

[sinful yoke]

yes?

[grand oriole]

i have a friend, he's playing on nox

he can log in, do coms and such, but when he tries to sortie, he gets stuck loading the map

[scarlet terrace]

I cant seem to make a account in avrora

it would reset to tutorial each time i make one

[sinful yoke]

I cant rely on that being a connection issue, can they try repairing the files in settings/reinstalling and see if it helps? it sounds like they have missing or corrupted files
only reinstall if the account is bound @grand oriole

@scarlet terrace you make an account, and then you make another?

[grand oriole]

we tried re installing and also on ld player but it seems like he gets the same result

[scarlet terrace]

I made a account in avrora

and after i leave

it takes me to tutorial

forcing me to make a new one

[sinful yoke]

can your friend go sortie again and enable log mode? @grand oriole
how to do it is in pinned messages in #bug-reports
but its very hard to do on an emulator, so best of luck

@scarlet terrace did you ever create a commander name and select a starter ship?

[grand oriole]

will do, thanks!

[sinful yoke]

once you get it, screenshot it and feel free to @ me

[scarlet terrace]

I created 2 now

and selected a starter ship

[sinful yoke]

can you try binding one of the accounts in settings?
and are you sure you arent changing servers?

[scarlet terrace]

When i try to bind it gives me a error

100213

[sinful yoke]

thats en error with unbinding accounts

an*

can you try switching connections and trying again?

[scarlet terrace]

I see

Connections?

[sinful yoke]

like from wifi to data vice versa, or using a vpn

[scarlet terrace]

ok

It seems its fixed

but i still cannot get my original progress back

[plush bough]

Hey, hey, this happened, pretty sure it's a known bug, but eh better safe than sorry

[sinful yoke]

@scarlet terrace did you get far enough to want to continue it?

@plush bough and yes, it is known

[scarlet terrace]

?

[sinful yoke]

you want the original account yes?

[scarlet terrace]

yes

[sinful yoke]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

you pretty much did step 1 already

[scarlet terrace]

I've sent a email so i should just wait

Thanks for the help.

[sinful yoke]

you included all the information?

[scarlet terrace]

I cant find my original's UID tho

[sinful yoke]

thats fine

[scarlet terrace]

ok

Thanks for all the help again.

[sinful yoke]

no problem

[left cloud]

@main iris so only using vpn and wifi huh thats sad.No others options?

[final creek]

Network sent protocol: 10022 without idx, how to fix that?? Always timed out

[sinful yoke]

@final creek try following the message in pins

[carmine hedge]

what does the repair button in the audio section of settings do?

something about data repair

[final creek]

But now it cant login with 1.1.1.1, back then i always play with 1.1.1.1 and fine...

[carmine hedge]

meh curiosity pressed the button but i dont notice anything

[sinful yoke]

@carmine hedge it redownloads everything

[carmine hedge]

like in the background? 👀

i dont see a progress bar or anything

[sinful yoke]

you have to keep pressing it until it does

[carmine hedge]

sry still new to the game xD

it was just curiosity on what that button does

tysm ❤

[timid basalt]

My spot screen doesn't have full game displayed

Split*

Like it just cuts off

[sinful yoke]

can you send a screenshot?

[wild dome]

@spring grotto thanks for the advice my apps run well now👌

[timid basalt]

Never mind fixed it, needed to so it in game not login screeb

Screen

Only happens when trying to split on a loading screen and resolution doesn't adjust

[cunning pecan]

yay its fixed

[flat burrow]

Hey, i cant seem to log into the Washington server (where my account is) on my phone (using mobile data) but i can log into sandy server

just comes up with connection to server lost and or network error

[sinful yoke]

check pins

[flat burrow]

@sinful yoke cheers, will try those listed VPN's, cause my issue is i want to play while away from home, the game works at home but when im out, i cant access Washington server, just all the rest i can :/

[lilac stump]

Good morning. I do have a problem with my old account. I cant log into him and im sure that i bound him in yostar facebook or twitter.

[keen raft]

are you selecting the correct server?

[lilac stump]

yes

[wild chasm]

@flat burrow Im having the same issue, i can't get into any server but Sandy, yet i play in washington

[sinful yoke]

@lilac stump try looking in your social media’s apps and permissions

or your email for something by yostar

[lilac stump]

Ok ill try

[flat burrow]

@wild chasm mmm kind of sucks :/ well the VPN does help, just so random that my normal mobile data cant access the Washington server*

[lilac stump]

Nope i looked into several emails but no luck

Does it help if i say the igname of it?

[sinful yoke]

nope, but the name of the email is Verification Code

[wild chasm]

I've sent an email to yostar yesterday and still haven't gotten a reply. Yikes

[lilac stump]

Shall i sent it privacy ?

[sinful yoke]

it can take 3-5 business days for a response

[wild chasm]

yeah fair enough

[sinful yoke]

@lilac stump what do you mean?

[wild chasm]

Has this been happening to everyone ever since the Bismark update?

[sinful yoke]

I mean, what was your issue you emailed about?

[lilac stump]

That comes other account but not the old one

[sinful yoke]

did you check your social media?

[lilac stump]

Yeah

But it wasnt the one

[sinful yoke]

so you didnt bind?

[lilac stump]

Only by yostar :/

[sinful yoke]

you should be able to login with yostar then its possible you didnt if you didnt find an email

[lilac stump]

Ill try then

[north kernel]

Just got sent the receipt on my email account. Maybe the gems will come now?

[pearl matrix]

I fully resupplied snacks already many times since 2 days ago and still this quest marks 0. Is it a bug? I really need this skin

[keen raft]

its supposed to be daily challenges

#known-bugs

[pearl matrix]

What weird, thank you

[sinful yoke]

it’s a bug

[jagged quiver]

I bought the monthly trade license again with another bug. It did not give me gema nor the daily supply. The payment has been credited to my credit card. How to go about this hiccup?

gems*

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

contact them with your receipt

[jagged quiver]

thanks.

[wraith cradle]

Why does my phone auto-lock when I play AL now? It didn't before the UI update. I can't find any setting to disable auto-lock while playing AL.
on iOS btw

[sinful yoke]

auto lock where?

[median needle]

i assume he means sleep mode. and ya mine does it too.

[wraith cradle]

Any time I play the game and leave it idling, it'll lock the screen after 2 minutes. Before the big UI update the game was configured so that the screen would always be on when the app was open

[sinful yoke]

it’s been reported as a bug but it’s being looked into because we don’t know if it’s intended or not

[median needle]

if it's intended then good on the devs for it. saves my phones battery for when i pass out playing late into the night. if not then i hope they don't change it for the same reason.

[sinful yoke]

exactly, its been suggested too
but it doesn’t auto lock during sorties so that’s why people assumed it was a bug because it doesn’t auto lock on the most important part

I am using speech to text so sorry if things don’t make sense I don’t have four hands

[median needle]

it's been doing a good job so far
k so i could be a bug either way then.

[viscid axle]

Is this quest broken?

[misty crow]

doesn't count w7h mode

[viscid axle]

Ah rip

[jagged quiver]

That hard mode also doesn't work with the 3 hard run limit for me

[wraith crane]

hello I bought some crystals and never got them saying there was an error

i was still charged

[sinful yoke]

@wraith crane try buying the same gem pack again, but CANCEL it, heres an example

https://media.discordapp.net/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

[jagged quiver]

The CS also has not replied nor addressed the trade license issue. I have already aent an email more than an hour ago

[keen raft]

its a weekend rn

[sinful yoke]

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[misty crow]

please be understanding, this isn't a 24/7 customer support

[wraith crane]

i keep getting this error code 20030

[jagged quiver]

Yikes. Copy that.

[sinful yoke]

@wraith crane contact CS then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

include your receipt in the email

[wraith crane]

got it thanks

[carmine hedge]

A couple of my friends have been complaining about their phones auto locking and saying they can’t auto. I’ll leave the complaining to them though as I don’t recall having this issue.

[surreal quail]

English server Bismarck event. Final memoir is in chinese

[keen raft]

known

[covert sparrow]

So I bought jewels 8 days ago, but the didn't show up in my inbox. So I've send an email to [e-mail] with the info (receipt, issue and such), but I didn't recieve anything back yet.

Are they busy?

[frail wigeon]

so yea after i done doing the z23 mini event,it give me 2k gold and i use it on build.when i press it,it consume the gold but not my cube and nothing was build. was it a bug?

[uneven wing]

i don't want to bind social media to the game since i don't have them, how does the yostar account thing work? do i keep the code i received via e-mail as my password

if i change phone or uninstall app?

like does it work so that my email is the username and yostar verification code is password or i got that wrong

[random wraith]

my z23 sensei questline is stuck on "sortie and complete 2 hard mode maps", it worked fine 1st and 2nd time

[flint schooner]

cannot complete mission?

[random wraith]

yeah, it doesn't want to count hard mode completions since yesterday

thought it'd fix itself today but it didn't

and go button takes me to hardmode so it's not because of bad translation like that one mission in Science Rules

[plush bough]

@random wraith W7 Hard is bugged

[royal scaffold]

Can't buy gems?

[random wraith]

so I'm supposed to do ch1-6 hard?

will try tomorrow

[misty crow]

@uneven wing please check the pins for more details on how to do yostar binding

@flint schooner @random wraith w7 hard mode does not count to the mission, it's a bug

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[misty crow]

@royal scaffold please try the pinned gif, if they fails, contact CS as per the above message

[royal scaffold]

Solved thanks, reopening game fixed it.

[carmine hedge]

So I got the usual payment issue

Who should I be contacting

[plush bough]

I'm pretty sure Bisko shouldn't be greyed out...

[torpid vale]

is this the right room for inquiring gadget compability / issues with azur lane?

[carmine hedge]

email [e-mail] with your UID, receipt, sever and amount in $US. They should reply back to you in 3-5 working days @carmine hedge

[vapid olive]

@torpid vale well this is #tech-support

[fallen steeple]

Hey, I sent in a report but I was wondering if anyone here might have some advice. I've been trying to link Azur Lane with a new phone through my twitter, but whenever I tap the button on the login screen or use the link account button the came crashes and closes. Any advice?

[nimble wraith]

@fallen steeple check this post and see if it works for u
https://discordapp.com/channels/456397991847395339/488684387932700672/581511376997187585

[fallen steeple]

Thank you, I'll give it a try!

[proper marlin]

What does this mean?

[nimble wraith]

are u trying to start the battle?

[proper marlin]

Yup

[nimble wraith]

is ur dock full?

[proper marlin]

Hard 7-2 boss node

But if dock full it would show u something else

Isn't it?

[nimble wraith]

it should but u can check for safety

[proper marlin]

Oh it is

Thx for that

[nimble wraith]

so it's showing that instead of the usual dock is full

[proper marlin]

Quite strange

[nimble wraith]

u can make a bug report about it in #bug-reports

[proper marlin]

Ok

[young basin]

In the start of every battle after about 3-4 secs the picture freezes for me and then picks up where it should have been after about 0.4-1 sec, idk if it is the game or just my phone

If anyone could help I would be grateful

[muted light]

bothering me since a few days already, but i can t play AL using mobile data, but everything s just fine with wifi or on bluestacks

[spring grotto]

@young basin You could try a file repair from the settings menu to rule out some bad files
@muted light If it's just messing up on Data, you could try using a VPN while on Data to see if that solves the issue

[muted light]

never used vpn, and why would i use one when i m located in france?

for en server

[spring grotto]

B/c there are some server issues for some people and VPNs can possibly solve those issues

[muted light]

okay, will try it, thanks !!

[carmine hedge]

The "complete two hard mode maps" task on the z23-sensei event hasn't advanced for me the past 2 days. Is this a known bug?

[nimble wraith]

it is u need w6 hm or lower because w7 doesn't count

[carmine hedge]

Thanks

[granite nova]

Hello, I made two purchases for gems and I did not receive anything, I communicated with the support email and I have not received a response. any solution?

[nimble wraith]

@granite nova i think this should answer ur question
https://discordapp.com/channels/456397991847395339/460647532079349760/581374033455742997

[granite nova]

Thanks!!

send the emails 1 week ago xD

[plucky heron]

Hello, why is the resupply mission for the "Science Rules!" event won't get completed for me? I've been filling the meter in the dorm (even maxed out) but it still won't get completed. Is this a bug?

[spring grotto]

It's a bug in the sense that they put in wrong task in the day. The actual task is to do Daily Missions x3

[plucky heron]

Ahh, i see. So that's why it redirected me to the daily page when i press Go. Thank you!

[distant silo]

Class Z-23 is bugged. I have beaten two - three hard mode maps two days in a row now and the event isn't counting them.

I don't see a known bug post for it though.

[plush bough]

World 7 Hard Mode is bugged. @distant silo

[nimble wraith]

@distant silo do w6hm or lower to clear it
https://discordapp.com/channels/456397991847395339/474210478311211029/581414423902683154

[distant silo]

Oh okay. Didn't know that. Ya I've been running W7

Which wasn't a problem the last time the event ran. Thank you for letting me know.

[nimble wraith]

last time it was patched after release since it was bugged too

[final timber]

Hello. Didn't manage to take a pic but, my money which is 12984, became 10984 upon clicking Bismarck's event button. Please tell me this is a visual bug.

[nimble wraith]

did u finish z23 skin mission? iirc someone said the 2k gold disappeared for him as well

[final timber]

i finished the skin part, which did yield me 2k.

[nimble wraith]

i think that might be the problem. try and report it in #bug-reports

[final timber]

oh, ok thanks!

[wind granite]

Is anyone else having trouble completing the "restock the dorm" mission for the science rules event?

[nimble wraith]

https://discordapp.com/channels/456397991847395339/488684387932700672/582233404171485305

[wind granite]

Oh, I need to scroll more. Thanks zack

[obsidian apex]

So I bought $20 worth of gems and I didn't get them

[sinful yoke]

contact customer support and include your email!

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

[obsidian apex]

Thank you

[hoary frost]

Is the not showing commander level change to ladder permanent or just a bug ? Because there's already a cheater in EX rankings (Otrio lvl64 Washington server, scored close to 10k)

[sinful yoke]

its permanent but its been suggested to bring it back

[nimble wraith]

idk if it is a bug but jp client also doesn't have levels in leaderboard anymore

[carmine hedge]

Hello, i hope you can give me a bit of help here..

[sinful yoke]

yes?

[carmine hedge]

Everytime i clear a auto mission my phone vibrates. (after new UI implementation)

It's off on settings. Turned off notificationa for AL. Restarted phone. Restarred AL (forced stoped it).

And NOTHING

I mean.. It vibrates, it's a thing

Happened to anyone here?

[sinful yoke]

its been noted as a bug that a lot of notifications arent working as supposed

[carmine hedge]

Ye i can see that, thank you then!

Bye bye my soothing event autofarm until fall asleep

[sinful yoke]

bzz isn’t very soothing unfortunately

[carmine hedge]

No, makes my heart race, does the same as an alarm would.

Its nice when i put it on the pocket tho.

[feral cipher]

what should i do if my facebook blocked me and i'm not logged into my account anymore, is there any way to get my account back?

[sinful yoke]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

and tell them as well, that you cant access your fb anymore

[feral cipher]

ok thanks

[carmine hedge]

Is Class z-23 sensei bugged? The "Sortie and complete 2 hard Mode maps" is not getting any progress

[sinful yoke]

yes it is bugged, its known though
you have to do w6 and below hardmode

[carmine hedge]

Thanks haha

[mortal crag]

Ok, so I had to uninstall AL and then reinstall it to make it stop crashing non-stop. I made the binding option with the email one, buuuut it took more than 30 minutes to install the game.

So does that mean I've lost my account?

[sinful yoke]

what is the issue exactly?

[mortal crag]

Game kept crashing

[sinful yoke]

but you wont lose your account if you bind it

what device do you have?

[mortal crag]

Redmi A6

[sinful yoke]

does it still crash when you play or do you not know yet?

[mortal crag]

Idk

All i want to know if i can still get my account back

[sinful yoke]

to login you have to login at the title screen on the left side

[mortal crag]

But its been more than 30 minutes

[sinful yoke]

for what?

[mortal crag]

Like. The code expires in 30 minutes right?

[sinful yoke]

you have to generate another code when logging in

but yes it does expire in 30 mins but thats just the window of time to do what you’re gonna do

[mortal crag]

It took me 30 minutes to install the game agian

Rest in peace all my progress i guess

[sinful yoke]

but you still have the account bound

so you can login just fine

[mortal crag]

How?

[sinful yoke]

the code is generated every time you do something with the account

by logging in at the title screen on the left side under Yostar

it sends you another code to input

[sinful yoke]

did you use the same exact code?

[mortal crag]

Yes

[sinful yoke]

that one expired, you need to generate another one

dont add any code and press confirm

[mortal crag]

What happens when i accidentally logged in to a new AL account?

[sinful yoke]

make sure to select your original server

[mortal crag]

HECCCC

Worked

Ty

[sinful yoke]

good to hear

[mortal crag]

But now comes the question: Has the crashing stopped?

Time to find out

[sinful yoke]

now we’ll see

[mortal crag]

So far so good... I see that as an absolute win

[sinful yoke]

woo

if it does end up crashing, its most likely due to 2gb ram
if your device is low on storage and has 2gb ram its susceptible to crashing
as 1gb ram can no longer run the game

[next tendon]

Im having a problem haha

It took my azurlane about 3 days to finally finally download in, and iv been dying to play for Bismarck and now

[mortal crag]

Idk how many gb of ram i have.... Maybe cause I havent checked . But I know that I have like ~45% left on my SD + the phones internal storage (which is like 32 and im using like almost half of it)

[next tendon]

All I get it is mission something missing

[mortal crag]

Than agian idk if it installed AL in my internal or SD
Most likely in internal

Update AL?

[sinful yoke]

al cant tun on SD so most likely internal

[next tendon]

I did, and I checked if I needed another one

[sinful yoke]

@next tendon did you bind your account?

[next tendon]

I don’t believe so? It might be to my Game Center but I would have to check

[sinful yoke]

game center isn’t a form of binding

neither is google play for the people in the back

[next tendon]

I see I see

[sinful yoke]

since you arent on android, I cant help you save your account unfortunately

with that error, you have to reinstall

[next tendon]

Oh boy

[sinful yoke]

but since you didnt bind, you’re going to have to go through the recovery process

as well

[next tendon]

Ah kind of a dumb question but how do you bind? By email?

[sinful yoke]

how to bind and login are in pinned messages

its by email (yostar) twitter or fb

[next tendon]

Oh thank you! I might be able to bind it to my Twitter

Let’s hope this works sksksk

[sinful yoke]

you wont be able to bind your account though if its not letting you login

[next tendon]

AHh heck 😦 well rip

I’ll miss my account I loved it a lot

[sinful yoke]

well make sure to reinstall with wifi, not data, as this can happen again

heres the recovery process

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[next tendon]

May my fully Leveled, promised, limit breaked Enterprise rest well

[sinful yoke]

you’ll get your account back for sure, but it will be awhile

[next tendon]

Ohhhh ok!! Tysm!

[carmine hedge]

Heyo, I legit just bought $9.99 worth of gems for the very first time, well it’s my first time buying gems in AL but the gems weren’t deposited in my account ;;

[sinful yoke]

try to buy the same gem pack again but CANCEL it
heres an outdated but similar gif example

[carmine hedge]

Ah! I see thank you!

[sinful yoke]

this is a possible fix though, let me know if it doesnt work

[carmine hedge]

It doesn’t work ;;

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

include your receipt in the email not required but preferred

[carmine hedge]

Ah alright I’ll do that, thanks!

[sinful yoke]

no problem

[rustic gulch]

I can't see story CGs, the screen goes full white when an image is shown, then I can see the image for a split second when I skip the scene

Anyone else have this problem?

[next tendon]

Same that just happened to me

During the tutorial thing too

[sinful yoke]

its a known bug

[rustic gulch]

I was thinking maybe it's because of my screen size, it's 16x10 instead of the standard 16x9

That's the only explanation I came up with anyway if it's not a simple bug

[sinful yoke]

nah it affects everyone regardless

[rustic gulch]

Shame

[sinful yoke]

https://trello.com/c/WgP67wuh this is it for reference

Trello

Background CGs are not appearing in main story

User Info: 203391710
System Info: Google Nexus 6
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
**How to Reproduce...

Labels

Medium, Android, Popular

[next stone]

Hello, so after the update and servers got overloaded, I can’t seem to log in without the use of VPN which can be inconvenient sometimes, would uninstalling then re-installing work?

[next tendon]

I made my new account and sent my email. I hope I can get it before the event ends so I can grind for Bismarck

[sinful yoke]

@next stone you can try everything in the pinned checklist

[next stone]

I tried the VPN solution and it worked despite its inconveniences, restarting device didn’t work, I’ve already bound my account to FB so I guess I can try re-installing it again

[safe plover]

For emailing [e-mail] about a purchase I have all my info about me and all they need also is just the transaction ID of the purchase?

For example they don’t need a screenshot of the receipt of the email?

[sinful yoke]

I dont believe they do, but its helpful if you send one

[safe plover]

Alright. And yea I made 2 payments somehow for the trade license. I was only expecting to get only one but it was double charged

[languid coral]

Anyone have link to download obb file only?

[earnest matrix]

i just bought something but it didn't go thru

i'd like my gems soon so i can marry saint louis and start accumulating more affection

please and thank you!

[sinful yoke]

try to buy the same gem pack again but CANCEL it like this gif

https://media.discordapp.net/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

[severe crow]

Cannot login into my account, as it just shows this. Then after about a minute it shows "Connection lost."

[sinful yoke]

check pins

[severe crow]

I can login to other servers, but not Washington which has my account on it

[sinful yoke]

check pins

this one is what you should follow up with

[earnest matrix]

i got the same notification as you @sinful yoke

trade license not workingg

[grave fable]

I can't complete it. It was two days already.

[spring grotto]

@earnest matrix Contact customer support regarding the issue to manually get it activated
@grave fable There's a known bug w/ the HM missions. W7 won't count but 1-6 sould

[hidden jetty]

Heya, trying to shoot a photo with the secretary and the camera but the camera stays black. On my tablet it works. Tried searching for any hints how to solve that, but did not find anything. Any help please.

[spring grotto]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[earnest matrix]

contact tech support with... DM/phone number/email/channel?

i don't see a channel for it

[spring grotto]

It's in the bot message. It's w/ the email

[earnest matrix]

oh, i thought tech support and customer support were split

[sinful yoke]

they are, customer support is the email

[hidden jetty]

nvm, found how to give AL permission for the camera <.<

[earnest matrix]

ok sent

[jolly nexus]

Hi. I bought some gems, but they didnt apper on my account (and i have payment in jistory on acc). Any idea what can i do now?

Nvm

Found it

[muted light]

hey, anyone else got this issue when you can’t use mobile data to play your game (it works with wifi or with bluestacks)
and the game tries to sign you up on sandy server?

hey *there

[odd flume]

I'm having this same issue

But my game was also crashing

And when I reinstalled to see if I could solve it that way it redirects me to the main screen again after "trying to restore the account", like if it was some kind of loop

[manic garnet]

I bought the 10€ gem pack like 30 minutes ago and they are still not on my account
The buying interface seems super buggy, if I click the "buy" button, and immediately cancel, I need to tap away like 4 times before the buying interface closes fully
Like, there's 3 instances of "gem buying" going on at the same time

[craggy fox]

Is day 3 i still now get reply from yostar

[sinful yoke]

@odd flume check pins!
@craggy fox please allow 3-5 business days for a response
@muted light @manic garnet please contact customer support and follow the message by Z23

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@manic garnet include your receipt in your email

[manic garnet]

Alright, thanks!

[craggy fox]

ok then

[latent ocean]

Just started today and want to log on to the game on my tablet. I have played on my phone and bind it to twitter. But when I try to press the twitter button on the tablet the game just crashes. I dont have facebook so cant use that but it crashes when I press that too. Yostar button works but I dont have a Yostar account and cant find out how to make one. Anyone have any insight here?

[spring grotto]

So for Yostar you just need to go into the settings menu in game (not the title screen) and click on the Yostar option to get it bound that way. And then log into Yostar on your tablet from the title screen. It won't crash the game like FB/Twitter as well

[latent ocean]

But I dont have a Yostar account. Will it just make one when I enter the email on the "bind yostar account"?

[spring grotto]

Correct, it will all be done in the settings menu

[latent ocean]

Awesome worked perfectly. Thanks

[odd flume]

So, what if it crashes while trying to log on with twitter and facebook but as I reinstalled I can't acces the game to bind it via yostar?

[sinful yoke]

try turning on developer mode, turn it off, and then try to login again

[craggy fox]

What is developer mode for ?

[sinful yoke]

it just helps

sometimes

lol

cant really explain it it does something

[odd flume]

Developer mode worked, thanks

[jolly shell]

She really loves her fish

[keen raft]

#known-bugs

[jolly shell]

Ah ok

[outer herald]

She looks adorable with it though

[carmine hedge]

My entire guild is unable to login to Avrora server. A few of us reported this bug yesterday separately, but over the day ~12 of us connected through Discord and it seems to be a guild-specific issue, and obviously we’re all unhappy. We have contacted cs. This seems to be a weird isolated bug and we’re all worried. (Unable to get past daily reward screen as it just loads infinitely.) We have tried vpns, emus, alt devices, etc. The only way we can get into the server is on an account that isn’t in the guild. Just thought I’d report everything I know at this point.

[pale skiff]

alright here is the thing

My game on my iPhone is will never let me log in to the server when I am on data, and I tried restarting my phone multiple times it still doesn’t work

I also tried log in from WiFi and switch to data, but my game disconnects whenever I switch.

I have another account on my iPad that I have discarded

And when I was trying to get my iPhone account onto my iPad, I somehow disconnected my iPhone account from Facebook and binded Facebook account to the iPad one which I don’t want to use

So now I can’t uninstall Azur lane on my iPhone coz it’s not linked to my Facebook

What should I do now

[median needle]

ok 1. use wifi.
2. go back into your account on your iphone and rebind it to fb (preferably twitter and YAS as well)
3. on your ipad, login at the title screen. (you can't login in the settings menu. that only binds your account)

[pale skiff]

I cannot bind to FB on iPhone

It says FB account already used

[median needle]

k then disconnect it from your ipad account and rebind it to your iphone account.

[pale skiff]

Cannot unbind from iPad, error message pops up every time I try

See the issue here

[median needle]

oi, vey

[pale skiff]

Super annoying

[median needle]

ok so on your iphone account, bind it to YAS/twitter (or both)

[pale skiff]

100213

This is the error number I get

From iPad

[sinful yoke]

use a different connection for that error when binding
if you get it while unbinding you have to contact support

[pale skiff]

I thought this is support

Lol

[keen raft]

[median needle]

yes and no. if your problem can't be solved here you're sent to cs instead.
this is more community tech support than anything.

[pale skiff]

So

If I have yostar account binded

[median needle]

i still highly recommend binding to YAS and or twitter.

[pale skiff]

How do I use that for login

[median needle]

this explains it better than i can.

ayanamie | voluntary kidnapping

Gonna update the bind accounts guide
THIS BIND ACCOUNTS IMAGE HAS BEEN UPDATED TO V3 THANKS TO @sinful yoke (Click the image to view the full size, may not view properly on mobile).
https://i.imgur.com/roy6tih.jpg

FOR TWITTER BINDING:
If the sign in button is greyed out, scroll the text down a bit and the button will be clickable.

FOR INFO REGARDING HOW TO BIND WITH YAS, PLEASE SEE BELOW:

# How to bind your account to YAS:
- Intro: DON'T TAP THE BUTTON ON THE TITLE SCREEN NOW! You could lose your account (relogin if you did lose it).
- 1. Login and go to Settings > Account.
- 2. Tap "Bind Yostar Account"
- 3. Enter your email and tap Generate.
- 4. An email will be sent to you with a code. Enter the code in-game and press Verify.
- 5. You're done. Next time you login on a new device, tap the Yostar button on the title screen.

Credits to FatalitySonicX (DaisukeFSX) #0113 for the YAS how-to bind.

in #tech-support · Apr 11, 2019, 2:49 PM

[carmine hedge]

I'm not gunna lie to you sending an email to customer service just seems super flimsy and I'd prefer to talk to an actual human being like I did not even a month ago when I had the same issue
I don't even get a confirmation reply from a bot or anything to know that its in the works

[median needle]

you don't get a bot reply cause they're not bots. they're people

[keen raft]

the people here are volunteers and dont even work for yostar

[pale skiff]

Emm

Is here a limit on how many times an account can be bind/unbind each day?

[carmine hedge]

That's not the point I'm making here

[median needle]

nope. you just gotta hope it doesn't bug out on you.

[pale skiff]

Gah

FML

Sometimes I feel like Mihoyo have better CS lol

[carmine hedge]

Z-carol was extremely helpful and had my issue resolved in under an hour, so I don't understand why I can't just contact someone with a similar role

[median needle]

z-carol was able to help cause they're part of the cs team. they don't take discord dms anymore though.

[carmine hedge]

I cant imagine the trouble people have caused them

oof

[pale skiff]

Em

I lost my account

It seems

[median needle]

did you delete the game from your iphone or log out?

[pale skiff]

Reinstalled with twitter and yostar binded

Which is supposed to gimme my account back

[median needle]

check the server.

it defaults to the newest one upon install.

[pale skiff]

Ok

Imma just going to reinstall again

[keen raft]

[median needle]

you don't need to but ok. you could just restart the game and change the server.

[pale skiff]

Roger that

[median needle]

(don't logout my b. just close and reopen the game)

[eager tusk]

Hi, is this the right channel to troubleshoot issues regarding resolution with the AL app (Android?)

[median needle]

ya but afaik there's nothing that can be done about it rn.

[eager tusk]

D:

[ashen leaf]

So on my internet and my friend's internet I sometimes can get into the game, but it's just stuck like this forever, but using the internet at some bars in my area I can play normally. Before the recent update the game worked perfectly fine with my internet. Is there any way to stop the endless loading?

[pale skiff]

Alright I tried again and changed server to the one I was on

Still, account seems missing

[sinful yoke]

@carmine hedge contacting the email is the only form of contact with issues right now
work flow has changed is the reasoning, and it often brought angry emails as they tended to accidentally reply to dms before emails and emails that arrived before dms were left unanswered

[pale skiff]

@ashen leaf is this happening on data?

[ashen leaf]

Something important to note is that I was able to play the U-556 event and interact with the events normally, but the moment I left the events screen it just got stuck like that again

Nope, using WiFi

[pale skiff]

Hmm

My game have the same issue as you when I am on data

Works fine on WiFi

[carmine hedge]

@ashen leaf what server?

[ashen leaf]

Washington

[carmine hedge]

Try using a vpn

[sinful yoke]

check pins for loading troubleshooting

[ashen leaf]

I don't know how to go about using a VPN, but I'm fairly certain they aren't free and I don't have much money right now

[carmine hedge]

There are free ones

[ashen leaf]

@sinful yoke aight I'll check them out

[median needle]

@pale skiff you're sure you logged in and didn't get an error right?

[pale skiff]

I got my account back

Thank god

But connection issue remains after reinstallation

[sinful yoke]

thank lfire

[median needle]

lol.

[pale skiff]

Lol

Should thank Twitter

[sinful yoke]

sure

[pale skiff]

Anyway the no connection on data is still bugging me out

[keen raft]

[median needle]

afaik that's an isp problem. you'd have to use wifi or a vpn until mobile data works again.

[sinful yoke]

suggested vpns that are free:
android: tunnelbear or hotspot shield
ios: vpncat (free vers)

@ashen leaf

[pale skiff]

What’s isp problem?

[median needle]

the only reason i know of is your isp blocking access to the game for some reason.

[sinful yoke]

internet service provider

[pale skiff]

I see

So I should contact my mobile service provider?

[dusty torrent]

My internet’s fine but whenever I log in it’s stuck with loading then I log in again then it’s once again stuck on loading

[pale skiff]

Or send email to CS anyway

[median needle]

cs can't help with an isp issue. you'd have to call your isp to see why.

[pale skiff]

Alright then

[median needle]

@dusty torrent check pins for loading issues.

[dusty torrent]

Ok

[pale skiff]

But yesterday morning it was still fine

Hmm

[ashen leaf]

So I was able to login to the Sandy server, and after I finished the tutorial I logged out and logged back into Sandy and the game loaded perfectly fine, and then when I tried to log back into Washington I got stuck with the infinite load screen again. Other than emailing customer support is there a way to possibly fix this issue?

[pale skiff]

Pinned message

@median needle how can I check if it is indeed an isp issue?

[carmine hedge]

Did you use a vpn ocara?

@ashen leaf

[median needle]

you'll know it's an isp issue if you can connect with wifi. otherwise it'd be a general connection issue.
(beside i don't see any harm in calling your isp anyways to see if they have an answer)

[jade gale]

so for some reason i'm unable to login using my wifi, and have to use mobile data instead (i can switch wifi on afterwards and its fine), but this stemmed from me not being able to connect via bluestacks, i assume it has something to do with my specific ip, should i just run a vpn with bluestacks to get on there? or am i just stuck to my phone until it lets my ip login again?

[pale skiff]

All good then

just to clarify, isp is basically my mobile company right?

[ashen leaf]

I haven't been using a VPN because I figured they all cost money but I'm downloading tunnelbear right now and I'm gonna try that.

[median needle]

for your phone yes. it's also the internet company you have for your computer.
to be more accurate your phone would be psp (phone service provider) and your computers internet would be your isp (internet service provider)

[pale skiff]

Right

All the issue happened after the update

Sigh

Miss the good old tome

Times

[ashen leaf]

Right? Everything was fine before the update. I have a feeling they changed something that made a bunch of isp's act weird when you try to connect to a certain server

[eager tusk]

is it ok to post screenshots here to show my issue?

[ashen leaf]

I did and I didn't get yelled at so you're probably fine

[median needle]

it wouldn't really help anything since there's nothing that can be done about the resolution problems.

[eager tusk]

mmm unfotunate. Resolution was working fine before the UI update :<. Nox emulator still works like normal though

[upbeat gyro]

so the facebook account i thought my AL account was bound turns out isnt? and on top that got a new phone so the correct action to take was to email the support email with as much relevant information as possible correct?

[median needle]

no.

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[upbeat gyro]

thats the email i emailed

[median needle]

well yes but not just emailing them

[upbeat gyro]

lol yeah i gave them my uid old server and username and a screenshot of a purchase i made on that account

[median needle]

ok. just follow the rest of the steps and wait for a response.

[upbeat gyro]

ok ty was just curious if there was anything i should be doing

[earnest matrix]

omg i've spent an entire day farming saint louis... i bought gems this morning so i could oath her... the response time is tooo slowwwww

now she's just stuck at 100 affection

is there a way to speed this up instead of sending emails

[sinful yoke]

no

not really

[median needle]

mainly because they don't work on saturdays and sundays. besides that it usually takes 1-3 business days to get a response.

[sinful yoke]

you can always refund but google play is, as ive heard, never wanting to refund
and apple takes 3 days to give you it

[earnest matrix]

[ashen leaf]

Well the vpn works, but there is only a limited amount of data I can use for it before it kicks me off it. Would there be any other way to resolve the endless load screen on the specific server without emailing customer support? I'd rather have a permanent solution instead of one that will just last 500mb

[sinful yoke]

maybe a vpn without a limit

in the end if you want a permanent (I dont know if its permanent, but you’ll get an answer!) solution, you’d have to contact them

[grizzled hemlock]

I just tried to purchase the $79.99 gem pack, but it charged me twice for it and didn't give me any gems.

[ashen leaf]

I would need a free one without a limit because I'm short on money right now. I guess I'll wait for a while for customer support to eventually get back to me.

[jaunty quail]

Does yo-star support sent confirmation reciepts? I get that it is sunday so they probably aren't there but I was just wondering if there is an auto response. Basically, I'm worried if they recieved it.

[sinful yoke]

contact your respective app store for the double charge, they’ll give you the other $80 back of course
for the gems, contact customer support

@jaunty quail unfortunately not

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@grizzled hemlock this is their contact info include a receipt if possible

[jaunty quail]

Okay, well. I'll see tomorrow. Thank you

[pale skiff]

Emm out of curious

[sinful yoke]

yes?

[pale skiff]

If i have an Isp issue

Then is it possible to download updates ingame?

[median needle]

yes, with wifi. it's actually preferred to download updates with wifi instead of mobile data cause mobile data can corrupt the files and you'll need to redownload the entire game if that happens.

[pale skiff]

It’s not quite what i am asking

What I mean is that since I couldn’t log in using data

But I somehow can download the voice updates in game using data after switching from WiFi

This shouldn’t be happing if my isp does have an issue with connection right?

[median needle]

i'm not really sure on that one.

[pale skiff]

Alright

Thanks anyway

You have been really helpful

[sinful yoke]

it shouldnt but dont quote me, because it would block you from getting the data from it’s servers

[viscid orchid]

I was wondering if I got a refund from google and contact yoshstar US to remove the gems, which included my id and server, is that all I need to do?

[pale skiff]

I have a feeling that what I am encountering is a server issue but I will check with isp just in case

[quick patio]

Hey guys, I have a problem with the game: Every time I open the game, a tutorial force me to build a ship. It happens every single time I open the game and can't be skipped.

[wintry sand]

That's an interesting bug but it's probably #bug-reports

[robust vale]

My wifi and mobile data doesn’t work so I uninstalled and reinstalled and now I can’t get back to my server (Washington). The menu puts me into Sandy server and even after I put Washington in the server selection, the game refreshes and I’m back at the server selection screen with Sandy as the selected server

[median ledge]

Uhh.. is PvP matches time freezing a known bug?

the ships also get frozen too, but guns still fire

[sinful yoke]

@median ledge akagi chan in pvp is broken

[median ledge]

Ohh..

Yup, she's there

[dusty torrent]

Tried restarting my phone but it’s still wouldn’t log in

[misty tinsel]

I cant log into avrora, is there some known bug that i dont know about?

[dusty torrent]

Can’t log into Washington

[sinful yoke]

check pins for connection troubleshooting

[dusty torrent]

I’ve tried

But still having problems

[sinful yoke]

then you should have contacted cs if you went through all of it

[dusty torrent]

Ok

[sinful yoke]

their info and what to add to the email is also included

[dusty torrent]

Ok

[still mirage]

How long does support email usually take to get back to you? Bought gems yesterday, my paypal got charged and I never received them. Sent an email last night.

[sinful yoke]

3-5 business days atm

[still mirage]

aah got it

[sinful yoke]

usually its around 0-2 business days

[iron terrace]

Since the update on the 20th May I can't log into my account anymore, I was fairly certain that I bound it to my twitter account and I double checked if I had selected the correct server (Sandy) and even after relogging into it, it didn't work. I followed the steps from the ingame "help" section, completed the tutorial, bound my twitter to the new account and wrote an email to the Yostar support with the information of my old account and my new one (on the 22nd May). Since 5 days have passed without hearing anything, I thought I'd ask someone here if they could provide me with some additional information about this

[supple holly]

Is the game infinitely loading a common thing rn? Because I'm stuck

It was working just a few moments ago

[sinful yoke]

it is now due to SEA players obliterating the servers

[median needle]

give cs a day or 2 to respond and if there's still nothing re send the email. and afaik if your account wasn't bound before the 20th then you've lost it for good.

[supple holly]

Once again? Rest in peace

[iron terrace]

I'm certain I bound it to my twitter before, I am even able to find my old account on the sandy server when search for it

[sinful yoke]

might be the wrong server then

also names are caps sensitive when searching in game

[median needle]

also keep in mind it's "business days" not weekdays. it's only been 2 business days for them and it usually takes 1-3 to get a response.

[sinful yoke]

its actually 3-5 business days

now

[iron terrace]

I see

[sinful yoke]

since the workflow changed and people have more than enough inquiries

which is why they made a whole post about it on twitter

[median needle]

rip. i'll use 3-5 from now on

[sinful yoke]

unfortunate, but true https://twitter.com/AzurLane_EN/status/1131815279393067009

Azur Lane Official (@AzurLane_EN)

Dear Commander,

A friendly reminder with the weekend coming, the CS team will not be on duty over weekends. They are trying hard to catch up on emails. Reinforcements are on the way, but in the meantime, we thank you for your patience in waiting for a response.

#AzurLane

Likes

717

Twitter

[iron terrace]

Alright thank you.
I'm still not sure why you pointed out that name search is cap sensitive but I'll wait a bit more

[sinful yoke]

because not everyone knows that

in this channel, its going to be assumed people dont know things, its to gurantee we arent missing anything and neither are they

[iron terrace]

Ah yeah 😅

[wintry sphinx]

❤ you guys, can't imagine what a cluster it is to keep things maintained in here and the bug reports section. It's super appreciated.

[sinful yoke]

[median thorn]

do I need to delete my app if I want to use an emulator? Ideally, I'd like to seamlessly just switch between my phone, and say, nox without having to delete any data. Is that possible?

[sinful yoke]

you can be logged on 2 devices

but you cannt be on the same server at the same time

@median thorn

i.e. I haze azur lane jp in my current and old phone

[median thorn]

okay, so as long as I fully quit the app, I can freely switch between devices?

[sinful yoke]

yep!

[median thorn]

sweet

my phone has been getting kinda toasty after enabling 60fps, so it'd be great to switch to computer when I'm home. Thanks!

[somber dirge]

Wait sorry but does anyone know how to login again in Azur Lane?

Like

You log out

Then log in again?

[sinful yoke]

you login at the title screen on the left hand side with twitter/facebook/yostar @somber dirge

and choose the right server when doing so

[somber dirge]

Oh I see

Thanks

uwu

[sinful yoke]

we have how to bind and login in pins

(yes, pictures included!)

[supple holly]

How long should I expect the SEA folks to destroy servers? I miss the g r i n d

[median thorn]

would my phone still get notifications properly for stuff I do in nox? Like commissions and such?

[misty crow]

yes

[rapid cloud]

Been doing this challenge for the past 2 days. Is it bugged by any chance?

[sinful yoke]

its bugged to only count w6 and below hard mode

[rapid cloud]

Oh okay. Thanks for the help 🙌

[merry solstice]

Got an issue there. Ever since last patch, whenever I go outside and log on AL using my 4G, I get the 'connection to server lost' error. Can someone help me please?

[modern mountain]

So is tech support officially back?

[sinful yoke]

[finite arch]

I keep getting a network error.

[sinful yoke]

check pins for troubleshooting

[finite arch]

I'll just trying reinstalling since I can't really do the others because of lack of access and that I'm using an emulator

It must be my internet. It's doing the same thing on my phone. Weird since I'm able to stream and such

[modern mountain]

Hmm.. Ok ill just wait for u guys to recover my account, hopefully recover it

[finite arch]

Yea it's an issue with my ISP. Switched to LTE on my phone and it loaded right up

[dry forge]

I bought a $19.99 gem purchase and never received any of the gems and I tried to contact support and request an actual person but I haven't had a response in a couple of hours

[sinful yoke]

it can take 3-5 business days for a reply atm

[dry forge]

ok

[trim kettle]

hey,so it has been 5 days since my account recovery email but im still not getting any reply. i've also sent like 6 emails asking for answer but still none.

[median needle]

you're only supposed to send 1 email. and it takes anywhere from 3-5 business days to get a response. please be patient.

[empty rapids]

I have a question about the network issues. I'm filling out my email right now since I've run through the checklist but I was just curious if yall know that they can actually fix it once they get around to the email or is it a more general we're working to figure out the issue thing? The VPN works fine for me and so does data so I'll survive I was just wondering.

[trim kettle]

yeah but if i'm not getting any reply after 5 days.i'll send more emails

[sinful yoke]

has it been 5 business days?

business days?

[trim kettle]

from monday to friday right?

[cobalt snow]

There's also this: https://twitter.com/AzurLane_EN/status/1131815279393067009

Azur Lane Official (@AzurLane_EN)

Dear Commander,

A friendly reminder with the weekend coming, the CS team will not be on duty over weekends. They are trying hard to catch up on emails. Reinforcements are on the way, but in the meantime, we thank you for your patience in waiting for a response.

#AzurLane

Likes

718

Twitter

[sinful yoke]

@empty rapids they have to manually fix it, if they cant then its good for them to have the information to troubleshoot your issue

[trim kettle]

ah

[median needle]

i just said you're only supposed to send one.
and to be clear it's business days which means you don't count saturday and sunday. if it's only been 5 regular days it's only been 2 business days.

[sinful yoke]

also I think 6 emails is a horrid number to send knowing their backlog can take 5 working days

[trim kettle]

my god

more days to wait

[empty rapids]

Alright thank you

[trim kettle]

😴

thanks

[median needle]

and ya spamming them only clogs their email log and makes the process take a lot longer for everyone.

[rigid skiff]

my nox app is stuck on this page on the twitter login option. even after restarting. anyone know how to fix?

[median needle]

i'd say visit twitter on your browser or phone and get your twitter account solved first.

[rigid skiff]

its already solved

but now i cant do anything

[median needle]

maybe wait a few hours-a day? can you login with Fb or YAS?

[steady cipher]

Shows that its 7/9, but I did encounter the boss and cleared the SP3 node when the MO event was running...

[sinful yoke]

its a known bug

[steady cipher]

Okeh

[agile bramble]

anyone else having a bug with the class z-23 event? stuck at stage 6

sortie and complete 2 hard mode maps

[spring grotto]

Known issue. W7 is bugged but W6 and below should count for it ideally

[agile bramble]

okay thanks!

[mortal crag]

@sinful yoke Ok, so basiclly, the crashing has stopped (for now). But sometimes when I do a sortie, it gets like a 2-5 second lag spike. Must be because of low ram?

[sinful yoke]

most likely, it could also be other parts of the phone that are causing it to run a bit slower

[mortal crag]

Well it lags once per battle and its at the very start, but it isnt too much of a problem tbh. I can handle 5 seconds of lag.

[carmine hedge]

so i play AL on an iphone 6. ever since the pr ship update in early may my ganes been crashing a lot more than it used to. even after the ui update and since its gotten worse and now crashes 5-6 times every hr

is my phone not good enough anymore?

[sinful yoke]

@carmine hedge iphone 6 has ram below the minimum requirements (1)

[carmine hedge]

i c i figured thats the case

thanks

[blazing mason]

I am always stuck with the 4 manjus loading

Thing....

[carmine hedge]

probably your wifi connection

try with your 4g connection, it might work

[solemn wedge]

can i get some help

on my gem bags

the 4.99 ones

so i had some items in my mail and i tried collecting them and none of it registered and i deleted teh mail

and i received none of the rewards, i tried relogging and i still didnt have anything

[keen raft]

contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[keen raft]

include your receipt too

[solemn wedge]

thx

[golden geyser]

Hi my friend's game keeps crashing on her phone and doesn't know how to fix/if it can be fixed :'d it crashes when she's in a map and she clears only one ship

[sinful yoke]

what phone does she have

[golden geyser]

Iphone 6

[solemn wedge]

for the receipts is the one on google fine?

[sinful yoke]

iphone 6 is below the minimum requirements (1gb ram) so it crashes often

@solemn wedge yes

[golden geyser]

Ohh ok thank you

[sinful yoke]

she can use an emulator if she has the ability to

[pale skiff]

@merry solstice same issue

Had a long conversation with those guys this morning

The 4G connection lost thing

[golden geyser]

Is there any free emulators that work on mac?

[sinful yoke]

mmm on mac

[golden geyser]

Yeah :d

[sinful yoke]

bluestacks

[golden geyser]

Oo oke, I'll tell her to look into it, thanks!

[solemn wedge]

thank you i'm a bit sad but hopefully i can get my cubes

[sinful yoke]

in time

[pale skiff]

I contacted isp and they said nothing is wrong with their service

Rip so I assume it’s a unknown server side thing

[sinful yoke]

ever since SEA users overloaded the servers, connection issues are littered all over the place

[pale skiff]

Exactly

Btw I still cannot unbind Facebook on my iPad

[sinful yoke]

why cant you?

[pale skiff]

Error in unbinding

200213 I think

The error code

[sinful yoke]

100213?

[pale skiff]

Yeah

Soz I am not good with remembering numbers

[sinful yoke]

you’ll have to contact support to remove it

[polar ermine]

Hi Azur Lane staff

[pale skiff]

Oh dear

So it is a lock on the account

[sinful yoke]

its due to people not binding for the love of god and so the game keeps people from unbinding so they dont lose it

[pale skiff]

I want to lose it ffs

I’ll contact customer support in game

[sinful yoke]

@polar ermine hello?

[pale skiff]

Is there a way to unregister an account

[cobalt snow]

If you're speaking of yostar, not atm. There's the dot trick workaround for gmail accounts though.

[pale skiff]

Something like destroy current account

I mean game account