sometimes even before i get there
#tech-support
dense canopy
proud panther
I can't enter the game for a long time. I've already tried everything, cleared the cache. I am glad to buy a new phone т.т
modest dew
Am i stupid or is the event next world map not working?
lusty sandal
I having the Unable to retreive last version info error again
odd jacinth
Hello sems i can't log into the game i keep getting Connection to serv er lost and when i try to log it tells me connection lost after a while this hass been going once since this morning anyone know where this come from please ?
network error now ...
cach has been cleared already
keen raft
There are a couple of recommendations for login issues in pins
weak depot
Whey. Not long since sent an email earlier about it, but got struck by an unfortunate transaction bug, bought a Trade license, but nowt happened, they still took the payment mind.
So, how long is the wait usually for this sort of thing to get seen to and sorted?
Also, has anyone else been experiencing problems like this? Just incase I were to buy some gems again over the next couple days, would rather not go through this hassle again if it's a recent problem with the UI update or Event! D:
median needle
it's a connection issue. sometimes you'll desynch from the server at just the right time and the purchase bugs out. there's nothing you can really do to avoid it.
also it takes usually 1-3 business days to get a response.
keen raft
Have you contacted customer support yet?
weak depot
Is at the email?
median needle
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
weak depot
Yeah I sent it to that email
jaunty storm
Have the same porblem with gems and the trade license yesterday and today. I send an email for it tho. Now the waiting game starts 😂
weak depot
Rotten luck eh?
oak loom
Is the event map dead?
weak depot
Hopefully it's an easy fix and doesn't happen again! D:
jaunty storm
hope so too 😩
sinful yoke
@oak loom what do you mean
valid pine
I cant play chapter 2 of the event too
oak loom
Cant progress past chapter 1
modest dew
samw
oak loom
chapter 2 just straight up isnt there
toxic wind
Still have 46mins left
median needle
update your game?
eternal sinew
Seems chapter 2 isn't opening
oak loom
modest dew
mine dont have a timer i stare at the timer for 5 hours
sinful yoke
chapter 2 opens in 1 hour
oak loom
the timer is gone though
valid pine
ok thanks for the info
oak loom
fair enough
modest dew
alright i'll chill
mental shadow
anyone find a solution to the connection issue?
median needle
can you be more specific.
snow torrent
see pinned message
mental shadow
ive checked, it looks like my isp
but thats hard to believe cause everything else works fine
median needle
it's possible. some isps do block the game. and then unblock and reblock it for some reason... 
unique crescent
Had to reinstall azur lane and my emulator because issues, now I can't seem to get into my account (its binded btw), every time I boot it up it just rests me back to the tutorial
mental shadow
did you check the server
median needle
check the server.
open kettle
check the server
neat forge
I can’t access the next event chapter even after the timer ran out.
median needle
native iron
Hello. I sent a request to restore my account to e-mail al.cs@yo-star.com, but nobody answered me.
median needle
when did you send it?
native iron
Today
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
keen raft
If you sent it today it’ll probably take couple more days
median needle
k then be patient. it usually takes 1-3 business days to get a response.
native iron
Thanks
civic cloak
So anyone know good VPNs to use? I want to attempt connecting to my server
sinful yoke
there are some in the pinned message if you´re following the connection issue one
neat lion
How do I unbind twitter
cobalt snow
You should be able to unbind twitter on the settings account screen, if it's not letting you, most of the time you need to contact CS to get it done @neat lion
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
neat lion
Alright thanks
cerulean helm
soi have this facebook account linked to my game, but i deleted that account a while ago, and i'm using a new one now, but i can't unlink it because it gives me an error (since theFB account doesn't exist anymore, i can't log on it to unlink). can you somehow unlink it for me, so that i can link my actual fb account to my game please?
cobalt snow
You'd have to contact CS to do that, same as a bit above
cerulean helm
i see, will do! thanks
hollow trellis
HEY
sinful yoke
HELLO
hollow trellis
MY GAME IS ALWAYS CRASHING
cobalt snow
What device is it?
hollow trellis
IOS
sinful yoke
guess that works too
hollow trellis
Imma stop playing the game
keen raft
outer herald
@hollow trellis
sinful yoke
why @ them?
slim charm
shall i leave the game during repair or i can play alongside repairing ?
devout vale
Quick question: What does "SS" stand for in the requirements for D2?
slim charm
if that is a ship , you must need a submarine in your fleet
devout vale
It's a stat. Says I need 500 or more "SS"
spring grotto
@slim charm Generally if there are any repairs being done to files, you'll be kicked out of the game and it'll restart
@devout vale It should be ASW
Anti-submarine
cobalt snow
If it says SS for a stat, please report it to belfast by direct messaging her with !feedback
devout vale
Thanks. Let me try some ASW ships.
slim charm
@spring grotto i mean , if i can play the game while repairing or should i leave it be
it restarted
spring grotto
For people I've talked to that have used the repair feature, the game will restart automatically and re-download any assets(not sure if it picks out broken ones or not). So perhaps if yours didn't restart, it didn't find broken files if that's how it operates. But you could always try restarting. B/c the repair should be instant
slim charm
so i think repair is successful
devout vale
Nice. Popped Chaser in there and I'm set to go.
slim charm
there is an issue with the "azur lane" login VO message . Multiple voices at once
@spring grotto how could i report this?
spring grotto
We're not sure if that's a bug or not. Give me a sec to check and see
outer herald
Yeah I asked for that once before, but never reported it though
magic widget
Not sure if It should be posted here but here is the problem. I accidentally bought Depot expansion instead of Dock expansion. Can I get a refund or this is not possible at all?
upper rain
Is this the chat where we ask questions such as "Why does my game won't start ?" ?
magic widget
I guess it is
spring grotto
@magic widget Unfortunately no you can't. Customer support has stated that all in game gem purchase are not refundable due to the fact that they have 2 confirmation windows for those types of purchases
@upper rain What's your issue exactly w/ starting it up?
magic widget
Oof. Well, I'm fucked up. Thanks anyway
upper rain
It's not for me, it's for a friend who isn't on this server but plays AL.
He says that everytime he starts the game up it get stuck on the loading screen. He redownloaded the game several times to no effect. Is there something he can do to fix that ?
spring grotto
There are a couple of workarounds he can try as there have been some server troubles for some people lately. They're in the first pinned message in this channel
maiden patrol
Has anyone actually had success recovering overwritten accounts?
I've had no response for a really long time and I'm not sure if I should just give up.
cobalt snow
they made response on the response time in #game-news
upper rain
I see, thank you
maiden patrol
I can't see it amongst that. TLDR?
cobalt snow
There are a lot of people who have issues, so they have a large backlog, stay tuned, but if you have to send an email asking for an update/reiterate, send it on top of the same email.
The 2nd bit is likely due to them having to check if they've resolved your issue or not, unless you send them again via the same email chain.
maiden patrol
Understood. I'll be patient.
gritty mulch
What do if I bought gems, i got the receipt and the money is gone from my account, but I never got the gems?
cobalt snow
If you were charged and didn't receive gems try this gif: https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif
Act as though you're buying the same pack you bought again, but before the transaction cancel it.
If you get the 200230 error code but still didn't receive the gems, contact CS with your in game name (and UID), server, screenshot of your receipt, and what you're buying/how much it was.
Gif is old, but same concept - Cancel before actually buying the gems, the same gem pack as you originally did
median forum
I just bought gems as well. even got a google play notification that the payment went through yet I didn't receive any gems (I also noticed some kind of error in game for a brief second). the ''try again'' method in the reply above me didnt help either, neither did restarting the app
gritty mulch
What is best way to contact CS?
keen raft
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
keen raft
@gritty mulch @median forum 
carmine hedge
One of those Urgent commissions popped up during story time.. 😕
median needle
lol but not a tech issue.
normal river
I tried everything the pinned comment said now I have to wait
daring hamlet
What should i do if i lost my facebook account and now i cant log into Azur Lane account?
sinful yoke
are you logged into the game now?
daring hamlet
no
sinful yoke
are you bound to anything else or just fb?
daring hamlet
only fb
sinful yoke
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
make sure to mention that you lost your fb as well, so they can remove it from the account
daring hamlet
ok, thank you
lost tide
after playing around 15 minutes or more when I get back to the main screen it's get stuck on load screen. this happens on NoxPlayer but not on my phone, any ideas?
solid ridge
Does anyone currently have trouble logging to the Washington server with Nox? When I'm logging in I'm receiving "Network Error" message. Any suggestions?
keen raft
could you try the suggestions in pins?
solid ridge
Ok ... I will try to restart PC because I have already checked the rest.
Restart PC solved the problem, thanks for your help.
sinful yoke
normal river
How long till washington server is playable from AUSTRALIA
sinful yoke
did nothing work in pins?
normal river
Nope
sinful yoke
then you should have contacted cs by the end of it
normal river
Ok I did so last night
polar terrace
I bought gems about 5 days ago. I waited patiently as told, but I haven't gotten a response yet.
What do I do?
cobalt snow
They've had a recent backlog of stuff, as per #game-news so nothing to do but wait. If you feel that you've been overlooked you can send another email on top of the already sent, but don't send a new one. Though, they should be getting to everyone eventually, they're just swamped atm it seems.
polar terrace
Ok thanks. I don't know how long I should be waiting. At this point I might get a refund on Google Play and buy it again later.
cobalt snow
You can do that, but sometimes Google Play gets finicky with that (at least from responses here) so they need confirmation from CS anyway, which means you'd have to wait again in that case. there's no winning here, only waiting
polar terrace
Oh well 
icy gale
I dont know if this issue has been addressed before, but occassionally a ship has wrong girl photo 
dusk night
What's happening i was playing and i got kicked with that message
sinful yoke
@dusk night have you tried.. logging in again?
dusk night
yeah 5 times
alpine root
I can’t restore my old account, now I’m stuck with a new account
sinful yoke
did you choose the right server when logging in
alpine root
Let me try first
icy gale
@sinful yoke Ah, ok.
alpine root
Ok, I think that’s my account, but there’s a problem where I can’t go into the game
I’m stuck in the infinite loading sign
novel ravine
yeah that's something that's happened a lot, but now I'm pissed, I had that problem but it got fixed somehow but now it's back and I can't get back in
sinful yoke
check pins
alpine root
Check pins?
sinful yoke
?pins
astral rampartBOT
Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.
ocean yacht
anyone else camera keeps resetting after every battle?
keeps going back to the bottom left of the screen
sinful yoke
known, in inspection if its a bug or not
cobalt snow
@steady pagoda Alright, for your issue, can you login to any of the other servers, and the server that your account is on is the only one that kicks you/infinite loading?
cobalt snow
Ok, lets see if it's a connection error, do you have access to an alternate wifi/data/vpn?
cobalt snow
Try some of those and see if it works, particularly the VPN, since sometimes IP's act finicky with AL specifically
royal pike
@sinful yoke hey I accidentally retired a character from the neptunia collab can you guys do something? Thank you
cobalt snow
No, that's one thing they can't do (which is why the lock function is touted on ship acquire)
cobalt snow
Have you tried a VPN? VPN is usually the best bet for connection errors @steady pagoda
cobalt snow
Well, try on the alt device ya
sinful yoke
we have a connection errorchecklist in pins by the way fly 
cobalt snow
Oh, yeah, we do (and it's basically everything I was going to cover plus more)
steady pagoda
Ok I’m on it be back in a hour
cobalt snow
Refer to pins for a more detailed explanation for what you should do. The only thing I have to say is that if you have to send an email, keep in mind that it's a 3-5 business days for a response (Or longer considering they had to make an announcement apologizing for delays)
wild chasm
I'm having problems getting into EN servers. I updated the game and then the only server i could go in was Sandy. Any other server i try to enter it brings me back to the Press to Start page
granite lion
please check pins
keen raft
i think for that youre gonna need to contact customer support
granite lion
wild chasm
ok i might need to contact them with email
spring grotto
Try those steps first in the pinned message as those might solve your issue
wild chasm
I'm restarting my device rn, i've tried basically all the others
ancient niche
Is the login error still happening!?
spring grotto
It would appear so for some people unfortunately
spring grotto
So did you bind it with Twitter in the game settings?
spring grotto
Gothca. Then yepp, your progress will all be saved to that Twitter then
spring grotto
Be sure to follow the correct steps to retrieve it as well. There's a pinned image to show how. You'll start from Step 4 of the image
thorny geyser
Does AL requires a very capable tablet for avoiding crashes and such ?
steady pagoda
Ahhhh ship he we go again
spring grotto
@thorny geyser The general rule is as long as it has over 2GB of RAM or so it should generally run fine
thorny geyser
oh I suppose that explains why my iPad Air 2 reached its age
It used to run fine without crashes till recently with the PR ships introduction I have been getting constant crash and such.
spring grotto
@thorny geyser Hm...there are some issues w/ low RAM devices w/ crashing. But just to be sure have you tried a reinstall just to be to rule out a bad install?
@steady pagoda Well it depends on what version you have. Such as a Gen 3 Air will have 3GB but a Gen 1 will only have 1GB
steady pagoda
I have a gen 2
faint gulch
anyone been having issues with the entire emulator image crashing on nox? this is specifically happening only on my azur lane image and somewhat frequently... tried giving it 3gb ram but no luck
I could always update nox and try running from a fresh image too
thorny geyser
I haven't tried reinstall since I wasn't sure about it tbh.
olive gale
I have been playing on my phone for a while now and I just tried to log onto my account, and now it is making me go through the tutorial. I didn't uninstall the app or anything, is there anyway to log on? I tried to log onto my facebook bound account but it still doesnt work
spring grotto
@thorny geyser There's a chance it's due to the RAM issues. But a reinstall can just help rule it down to that issue if you wanna just try
@faint gulch Unfortunately I can't say as I haven't played on emu
@olive gale Make sure you're choosing the correct server
@steady pagoda Gen 2 has 2GB of RAM so there MIGHT be occasional issues but it should be frequent. At least from our cases in this channel
olive gale
I am choosing the correct server.
spring grotto
And you logged in with Facebook on the title screen, correct?
olive gale
Yes
thorny geyser
I will give it a shot later then tell the results once done
spring grotto
@olive gale Hm...double check all servers just to be sure and that you're logging in w/ the correct FB account
olive gale
I did. Is there a way to login using just the local file on my phone without logging into facebook?
median needle
@faint gulch i'd say start a new image or update nox. i'm using 6.2.7.1 with android 5, 2GB and it runs buttery smooth.
spring grotto
@olive gale Unfortunately there's not a known way. If you're sure that you followed all the correct steps (shown in the pinned image for binding/retrieving accounts) and your account still isn't on ANY server you'll have to follow these steps
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
faint gulch
it was working fine until the UI update, I'll try doing that... running 6.2.5.2 with an android 4 image
olive gale
Hopefully it works. If not then RIP my account
median needle
oh, ya using android 4 is probably why it's crashing then.
celest crest
I'm having trouble with trade licenses, I bought another one just 3 days before the previous one expires. I didn't get the gems nor is the trade license got extended. Is there a way to contact the staff?
spring grotto
Yes there. Contact them to manually get it activated if you didn't receive it properly
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
also please include the transaction information such as a purchase receipt
celest crest
alright ty
steady pagoda
It still kicks me out
Nooooooo
I guess that’s it I can’t play the game from here on out
craggy fox
I have payment issue
spring grotto
What's the issue exactly?
craggy fox
Well i buy gems from google play pay and i after finishing payment game crash
And i re-lauch my gems is not added
spring grotto
Got it. Okay let's try this first: Attempt to purchase the same gem pack again but CANCEL before confirming it. Dont actually buy it again. Here's a gif showing an example of what to do https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif
see if that gets them sent to your account. If not, just let me know
autumn mango
i had the same problem and did the cancel thing
but didnt get the gem
still waiting for email reply
craggy fox
Yeah same
spring grotto
Alrighty, if the cancelling didn't work then you'll need to contact support regarding the issue to get the gems manually sent to your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
autumn mango
my case was the trade license <-
craggy fox
I already send email and now waiting for reply from yostar
limpid breach
For when tapping the gun equipments to see which ships can equip them, where do I tap? I have tapped almost every spot on the box and it won't work.
smoky eagle
@spring grotto I figured it out my date and time was a couple days ahead because I was playing some idle/tycoon games
spring grotto
@limpid breach The hitbox for it can be slightly finicky. You might need to tap just slightly above the text about seeing which ships can use it
@smoky eagle Huh. Well at least it's working now
vale bloom
I went to the shop and back out to then lose 200 gems
spring grotto
Are you sure you didn't buy dock space or anything while w/in the shop?
spring grotto
Hm...okay. Unfortunately we can only say to contact support then if you're sure you didn't buy anything. They should be able to check logs ideally and help you out
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
lapis dome
So in the big UI update I lost my account, I followed the steps listed at the time, and emailed support, but I still haven't heard back from them since then. I'm still being patient, but I figured I'd throw message here in case someone has a solution that can make things a little quicker....
limpid breach
I was finally able to see it. But my God that was a chore to do. The hitbox for it needs to be fixing I think. Shouldn't take me 30 minutes to get it to show
summer pier
@lapis dome you email them with gmail?
spiral obsidian
It's been 3 days since I asked to get my character back cause of binding fiasko I had.
No reply. Yet. Kind of feeling that I won't be getting it back.
spring grotto
The usual response time is anywhere between 1-5 business days and support is currently busy w/ bugs and support inquires so they're stretched thin. So there might be a bit of delay as per their Twitter post in #game-news
spiral obsidian
And all that huge update and such + the new event. Bad timing.
lapis dome
Yeah, I figured, I just wanna get in to get going on the event already
abstract swift
is the loading issue common?
wondering if someone got thru to support, want to know if there is something i can do
normal river
Still waiting
I understand they are busy trying to fix and I am waiting patiently for them to fix it
But the suspense n youtube with bismarck I just can't wait since he was a ship I wanted at the start when I firsted played
spiral obsidian
Ok I saw the message. So basically there is a account recovery fiasko and the in game purchase bugs and such. So basically. I think you have to wait more than 1-5 days. Kind of explains it.
lapis dome
Hopefully they extend the event
normal river
They should
spiral obsidian
They should extend the event because of the fiasko they had. Mostly people lost their accounts and such so it would be good for them to extend the event like couple more weeks.
sinful yoke
people losing their accounts isn’t really on the devs per se
alpine rampart
Got the gem purchase error, I already bought and got a receipt.
Tried repurchasing and cancel.
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
alpine rampart
Was more looking into fixes that worked for others before, I know to contact them. Just checking for other work arounds.
sinful yoke
we do not have any other workarounds at the moment
spiral obsidian
Just gotta wait.
lapis dome
Ahhhhhh, waiting is so hard! My ships are missing me!
Oh well, patience mode re-engaged
tight ocean
Whenever I tap the title screen, it says logged in, then flashes white and goes back to the title screen. can't log in :/
spiral obsidian
@lapis dome I hear ya. I sooooo hear ya!!!!
tight ocean
tried restarting app + phone
sinful yoke
we believe its due to a connection error, the white screen
can you try using a vpn?
I dont believe we have a set solution for this one
tight ocean
o i'm retarded, my vpn was on which is why it wasn't working
ty 
novel ravine
@sinful yoke when I have that problem if I use an emulator on laptop/other device it works
low swallow
Hi guys! I just got recently joined the group nice to meet you guys. 😄
And as the greeting goes i have a technical problem with my azurlane app, last night i accidentally deleted the "Android" folder in my phone storage and you know what it means, all my games where erased. And after that i reinstalled my azurlane app i wait until additional update to fully download and when i click on the facebook icon i get this:
Im made sure it was binded in my facebook account but my character was gone. Also i didn't log in using the actual facebook app but i log in using the facebook icon in azurlane app
spiral obsidian
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spiral obsidian
@low swallow This is probably that you need to do cause I have a similar problem.
low swallow
I made sure it was binded also disregard the old ui
viscid kestrel
any staff available atm?
sinful yoke
they dont respond here, whats the issue?
sinful yoke
do you want to get a refund on one, or get both?
viscid kestrel
just one
cus I did mean to buy gems, but it gave me an error on one of the transactions
sinful yoke
try contacting your respective app store for a refund
low swallow
Hey guys how can i recover my account
summer pier
@alpine rampart so you ehh same like mine when i purchase gems than nothing gonna happen in my azur lane account
low swallow
Yes i binded it @sinful yoke
sinful yoke
login at the title screen on the left side of the screen
low swallow
Yes i did that but after that its gone you can scroll up to see the pic of my binded account though it was a screen shot from the old ui
alpine rampart
Just emailed the support team, hopefully they back to me soon.
viscid kestrel
@alpine rampart You got an error when purchasing gems too?
grand swallow
@low swallow you can try to login to all servers to be sure
alpine rampart
Yeah, I got the receipt but no gems.
viscid kestrel
Cus that just happened to me.
Purchased a pack, got an error and received no gems. re-did the purchase and it goes through fine, get gems.
sinful yoke
@low swallow make sure its the right server
viscid kestrel
just to ask, cus I did what @sinful yoke told me and reported it to google play, but did you also email Yostar?
low swallow
I didnt try that because there's no character appear in my server my server is lexington@grand swallow
sinful yoke
@viscid kestrel they emailed yostar but they want their gems
@low swallow so you tried every server but nothign is showing up?
viscid kestrel
Ah I see
low swallow
I already binded it. Please disregatd the old ui
sinful yoke
try every server though
im 99% certain your account is there
you're just not logging into it
low swallow
Ok ill try. my server name is lexington by the way
Alright!! Thanks for the help guys you're the best!!
sinful yoke
low swallow
gaunt saffron
anyone have problem with ship info? like, I can't tap enhance or anything, have to tap phone's back button to go back to ship list
it's like the phone is freezed but actually no
only on ship info
sinful yoke
sounds like you might have corrupted files
sinful yoke
that would be the case 
beforehand please use wifi, and make sure your account is bound
livid plover
I switched to a new phone but how do I get all my things from old phone to new phone
sinful yoke
in pinned messages we have a step by step guide on how to bind your account, and how to login on another device from said account
if you have questions about it you can ask
livid plover
Were is pinned messages
sinful yoke
?pins
astral rampartBOT
Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.
livid plover
I got my account back thank you so much.
final lion
I bought gems last year October but they never came
Would sending an email to customer support work still?
I’ve had this issue before and only for iTunes
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
halcyon ibex
I'm trying to login to AL with FB with nox emulator, but it keeps freezing
sinful yoke
does it crash?
agile bear
uhhh hai
I cant seem to enter the game, it goes past the 'login successful' but when trying to enter lexington it just keeps on loading and then logs me out again
sinful yoke
check pinned messages
agile bear
thanks, do you know if it would be bad that i didnt bind my account yet?
sinful yoke
its usually a bad thing to not bind in general
the 2nd to last step is reinstalling
are you on ios?
agile bear
yeah
sinful yoke
skip reinstalling then
just go through the checklist and you should be set for directions
agile bear
thanks again, will do that^^
steady pagoda
Hello
sinful yoke
hi
steady pagoda
I reinstalled because thay said the bug was fixed if I uninstalled it and then reinstalled it
steady pagoda
Ohhh
sinful yoke
steady pagoda
Ship
sinful yoke
did you bind your account
steady pagoda
Yes
sinful yoke
theres a checklist in pins for the connection issues, try it out and you'll be in the right direction
though you probably dont have to reinstall again if you get there
steady pagoda
and that’s why I hate myself
sinful yoke
I guess go through with the connection stuff first
and if all fails, do this
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
and mention you're getting infinite loading as well
steady pagoda
I can do that
sinful yoke
wait you cant even do that 
if you cant login
this is a hassle
well let me know if anything in the pins helps you
steady pagoda
It’s more of a 20 second screen that boots me out
I got in
Time to hack
Thanks for the help
sinful yoke
steady pagoda
gaunt saffron
damn I forgot to turn off tunnel bear when installing
now I can't enter the server lmao
keen raft
quick bluff
Hi guys I have an issue regarding a purchase I made yesterday. Basically I have purchased the trade license and up until now I have not received it 😦
can some help me regarding this issue
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
contact them
quick bluff
I already contact them thru email and up until now no reply yet 😦
it was also yesterday
sinful yoke
read the bottom part
quick bluff
that is too long I think
keen raft
quick bluff
I still have to wait for 3-5 working days for this kind of issue?
sinful yoke
yes
they are human just as you
you can only answer and solve certain amounts of emails a day
quick bluff
or if possible contact them directly thru phone?
pallid copper
Can I have the email ? Sorry for annoying
sinful yoke
im sure its not an easy task to manually search peoples’ information and help them trouble shoot as well
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
pallid copper
Thank ya
quick bluff
ok I that is noted, but if there is still no reply after 3-5 working days I will contact google support for a refund
sinful yoke
yes
steady pagoda
Wish me luck oh and thanks it’s rare to find someone as kind as you
steady pagoda
worthy edge
my game is getting infinite load screen after login, any known issue or advice?
sinful yoke
is it at the secretary screen?
cloud glade
Happens to me everytime I open the game too. I've found that disconnecting from wifi fixed it and I'm even able to reconnect, sometimes even right after.
worthy edge
the notification screen
cloud glade
For me, at least, it has been at the secretary/notification screen as well.
sinful yoke
try using a vpn or alternate connection like switching to wifi or data
if that doesnt work, I guess go through the checklist in pinned messages, even though its for infinite loading before logging in 
worthy edge
tried cell vs wifi, ill restart phone too just in case
violet copper
anyone else unable to connect using mobile data? the connection works perfectly but azur lane doesn't work at all
ah, pinned, didn't see
wanton vector
Hey @sinful yoke i have a question.
sinful yoke
yes?
wanton vector
How long does it take for the veteran return quest to take effect?
‘Cause my second account have it but not my main account.
wanton vector
Okaaay. Thanks.
left cloud
Hi does anyone have problem with login today in lexington server?
wanton vector
I’m just confused about the other server having it. But not my main server. Since I haven’t been playing both. Shouldn’t they both have it? Hahaha
sinful yoke
if you’re having connection issues try the pinned messages @left cloud
you didnt login at all?
left cloud
So i can login to others server but not my main
When i switch to lexington the screen flased and it says lost connection to server
wanton vector
Yep. I haven’t been playing for about a month and a half.
left cloud
Then i couldnt login to any of server
I reinstalled 3 times but still got same issues
left cloud
Sorry new to discord idk that one
wanton vector
I’ll just try not to play my main for while see if it will take effect. Hahaha.
left cloud
So it's not about my account but something wrong with the game
steady pagoda
Wait how long is a work day
steady pagoda
What worked
sinful yoke
I tested the reaction command
steady pagoda
Noice
dapper pendant
I cant finish this quest, is it bugged??
dapper pendant
i see, thanks
gaunt saffron
lol
carmine hedge
I have a question, Pretty sure I ask here, I binded my account to my facebook because I got a new phone today and everytime I try to sign in using facebook on the new phone, It just instantly crashes the game, Any ideas why?
sinful yoke
try turning developer mode on and then off, and try to login again
if you bound to yostar, login with that instead
civic river
I get connection to server lost when try to login
sinful yoke
check pins
carmine hedge
Where do I find developer mode
civic river
Pins?
astral rampartBOT
Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.
sinful yoke
@civic river
dapper pendant
What about this quest? i already run my hard mode today, still wont complete.
keen raft
apparently it only works with hard mode world 6 and below
dapper pendant
world 6 and below?
sigh, i always run on world 7 hard mode, no wonder.
Thank you
somber marlin
Known? Opened a crate and this happened to the background...
sinful yoke
restart the game
somber marlin
I did I’m just asking if it’s known
carmine hedge
I just tried the dev mode with no luck and when I tried to bind the yostar or unbind FB this is what I get
I can access my account on my old phone, Just not on my new one
sinful yoke
try using a different email
carmine hedge
So make a new email and bind yostar there?
solid lantern
this is a trap 
sinful yoke
@carmine hedge yes
solid lantern
sinful yoke
@crystal cradle regarding your bug report, can you try reinstalling the game
solid lantern
will there be like a quick batch to fix that?
sinful yoke
unknown
carmine hedge
Nice, I am back in, So now if I just reload the game I should be automatically signed in again right?
Alright, Thank you very much @sinful yoke
Glad to have my account back
sinful yoke
little bridge
I‘m on mobile (iOS) and when I try to log in the app crashes. I don’t get the option to change servers, it just kicks me back to the home screen when I touch the screen. Already tried reinstalling; didn’t work. Any ideas?
little bridge
No
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
little bridge
Ok thanks
vale wagon
Hello, I can't login account
sinful yoke
whats the issue exactly?
vale wagon
Write "connection lost"
sinful yoke
check pins and go through the list
flat walrus
Z23 Sensei doesn't seem to count the Hard Mode completion. Hmm.
sinful yoke
its a known bug, try world 6 and below
flat walrus
Ah.
keen raft
for some reason it only worlds 6 and below work
flat walrus
World 6 and below.
Gotcha.
Thanks a lot!
Scrolled up a few pages but didn't see this.
Thanks a lot!
sinful yoke
flat walrus
Noted. Thank you, Kawaakari!
grave socket
Excuse me do you know where i can talk about recovering my account i swear i linked to facebook but it doesnt work
misty crow
did you select the correct server when logging in?
quasi temple
yeah, just followed the pins and messaged tech support :/ couldn’t access account on Avrora ( infinitely loading on announcements). Any idea why?
quasi temple
big o0f
Thx bud
@vale wagon just wondering are u having problems logging into Avrora as well?
vale wagon
Yes
quasi temple
yeah. We just gonna have to wait, seems like other people are gonna have this issue as well. Don’t redownload the game, it didn’t work for me 👍
grave socket
o thanks for the pins
gaunt saffron
I can login just fine, infinite loading sometimes happen even after I played tho
like, after I did a map and then go back to home
and sometimes server kicked me out lol
pearl grail
sinful yoke
thats all there is
frigid moth
heloo ah regarding the 1gb issue, do they have any plans on fixing this issue other than simulators., its been 2 months i think? or should i have to get a new phone , waiting for nothing is getting annoying already
distant silo
Science Rules Stage 3: Restock snacks in your Dorm 3 Times is bugged.
Just restocked from half of the filled snack bar amount and it did not count it.
misty crow
it's a known bug, #known-bugs
distant silo
Okay. Thank you.
misty crow
@frigid moth we have had no news
distant silo
It also redirects to Daily Missions and not to the Dorm. Not sure if that was reported as well.
gaunt saffron
because it's the right one
the quest is doing 3 daily missions
the text is wrong
sinful yoke
carmine hedge
uh what will happen if i Disconnect my Face book account on AL?
sinful yoke
you ask I answer
sinful yoke
can you send a screenshot
carmine hedge
I just Re-DL'ed it again
icy aspen
so uum i recently bought gems worth 4.99 i did not recieve them, i did the thing that was said before of buying it again but cancelling it but it didnt work
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
include your receipt
trail flax
there is a small problem whenever i click go it forwards me to daily challenges instead of dorm and also when i do it manually feed it doesnt count up
icy aspen
okily dokily
sinful yoke
@trail flax #known-bugs
sudden anchor
Hi i have a issue when i buy gems i made contact whit email yesterday but i dont get any response yet
trail flax
oh shoot mb
carmine hedge
Em gonna cry if my account got wiped out 
sinful yoke
im notnsure why it would?
@sudden anchor please wait 3-5 business days at least for a response
carmine hedge
Done installing it
sudden anchor
Ok thanks
quasi temple
Regarding earlier issue I mentioned, I’m pretty sure I can log in, it’s just that as soon as I do I get infinite loading immediately, is this considered a bug? Happens for avrora only
carmine hedge
@sinful yoke Like this one
sinful yoke
thats logging in
carmine hedge
If you press the "Disconnect Facebook" button or smth
sinful yoke
@quasi temple contact support, information u need is in pins
keen raft
sinful yoke
im not sure what the issue is
sinful yoke
you can
carmine hedge
e
carmine hedge
E
sinful yoke
have you even tried?
sinful yoke
sinful yoke
you reinstalled?
sinful yoke
did you bind to anything else?
sinful yoke
why would you remove your fb then
frail copper
hi im not able to connect on mobile data but on hotspots/wifis, it works perfectly fine, is there a solution to get this to work again? it was working perfectly fine a few days ago before the UI update
sinful yoke
and im guessing your frustration is that it keeps trying to log you into the same fb?
carmine hedge
Mhm
sinful yoke
@frail copper theres been connection issues, you can try contacting CS but theres not much
carmine hedge
and forced me to do the tutorial
sinful yoke
try removing azur lane from your facebook’s apps and permissions
or removing your fb data from your phone
frail copper
ahh okay thank you anyway !
honest marsh
@carmine hedge Open facebook on your emulator's browser and log out from there?
alpine schooner
@frail copper try using a VPN or the app called 1.1.1.1 while on mobile data. The game should work
tacit river
For those who cant log in(with mobile data i assume), what mobile network are you using?
carmine hedge
Does"Sortie and Complete 2 Hard Mode maps" mean that you have to 3-Star a new Hard Mode Map? I ask because I cant finish this mission by doing my daily 3 Hardmode Runs.
sinful yoke
its a known bug, it only reads world 6 and below hard maps
carmine hedge
Ah, ok. Thanks ✌
clever hare
Is there a way to delete a Yostar account? I wanted to bind my main account to Yostar but I made a mistake by doing it from the login screen. That email contains a game data from the very first but I wanted my main account to be there.
misty crow
not at the moment
carmine hedge
Upgrade Oil 
dreamy pawn
carmine hedge
Yo wat
thorn idol
Has anyone got an issue with the science side missions where it says to resupply the dorm 3 times but when you click on it, it takes you to your daily challenges?
toxic glade
The icons seem to be mixed up
misty crow
happens when you scroll too fast
toxic glade
Oo
subtle aurora
I have an issue where I completed pages 1 and 2 of the akashi's fanbook but it won't allow me to start the third page
fallen ravine
Theres an A at bottom left
fallen ravine
Nah a lot of people didn't notice that, probs because they are all A and you assume you already filled all of them up after a click
subtle aurora
Aaargh it's such a tiny thing, I wish the uncolored spaces were like, a different shade or something for visibility
Thanks tho
lilac shale
main oar
I don't know if people talked about this ( sorry for posting it if they did) but the mission ; resupply snacks in your dorm 3 times , it's a mission to do your daily challenges 3 times
main iris
I keep getting "Network sent protocol 10022 without idx" when trying to use mobile data. This is after loading and logging in successfully
night herald
when reading scherzo of iron and blood memories "elegy" it 's title says "fifth movement songs of the grave"...is that the correct sequence or misplaced?
frail copper
@alpine schooner ahh okay thank you! sorry for late reply i didnt see aaa
rotund mauve
I literally cant play the game because of this, the loading never stops and I already tried reinstalling the game and my wifi connection is pretty strong, I also tried updating my OS and waiting but nothing helps..
digital quest
jaunty shell
Same infinite loading problem 
, meanwhile JP alt account got no issues whatsoever.
inner pelican
Same problem as the other, plz fix in timely manner
topaz tree
i was charged twice for a purchase what do i do?
spring grotto
Was it for gems or a trade licenses?
topaz tree
it was for the hanami lucky bag
misty crow
wait what
spring grotto
From that long ago?
topaz tree
yea
misty crow
i can't even remember which event that was
topaz tree
spring grotto
Well, its probably been too long to contact your app store for a refund so go ahead and contact customer support to see what they can do for you
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
topaz tree
they told me theres not much they can do so i thought i would try here
spring grotto
AL support told you that? Well unfortunately if they did then there's not much more we can do here since we're the same support. I mean, you could ask for compensation equal to that of the bag but no guarantee
visual kettle
I also got a problem with a transaction. I bought the 1200 gem pack via paypal and the transaction was completed but I didn't recived any gems yet 😦
spring grotto
Alright, let's try this. Attempt to purchase the same gem pack again but CANCEL before confirming it. Don't actually buy it again. Here's a gif showing an example of what to do https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif
see if that gets them sent to your account. if not, just let me know
spring grotto
Darn. Alright, if that didn't work then you'll need to contact support support to manually get the gems pushed to your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
@visual kettle contact info for support
@coarse vault Known issue
visual kettle
thank you
coarse vault
Thank you
spring grotto
How so?
uncut spire
i dont know
i just got it, installed azur lane and its like a black screen only
i can send a screenshot
like that
maybe im dumb
spring grotto
Okay, and do you get to the company logos or is this before that?
uncut spire
i get the logos and then i get to this screen
spring grotto
Got it. Okay, so let's try these options first. First, try a different network connection (e.g Wi-Fi/Mobile Data). If that doesn't work, try a VPN application along w/ those. And if ALL of those fail, then perhaps try a reinstall as a last resort
spring grotto
Hey, good to hear and no problem
drowsy parcel
spring grotto
No it's not. You haven't finished the requirements for the project. They're listed on the bottom right
plush bough
Uhhhhh ya haven't cleared chap 10?
crystal cradle
@sinful yoke deleting and reinstalling game did not resolve issue
trim mica
I resupplied the dorm but this mission is not completing for some Reason :(
winged finch
#bug-reports
and it's actually supposed to be "Clear Daily Challenges 3 times"
trim mica
Ah okay thank you
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
see if they can clear it
swift zinc
I have a problem. Flew windows. Because of this, I lost access to my account in Azur Lane. Help me recover account?
spring grotto
Flew windows? What do you mean? And did you have it bound to FB, Twitter, or Yostar?
swift zinc
Windows stopped working on my laptop. I had to reinstall it. Not. I did not have time to tie an account to anything.
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
swift zinc
Thank.
cunning cedar
Got a bit of a wall of text with the description of my problem here. Very sorry.
I'm asking on behalf of a friend here, and i'm really sorry if it's already a known bug and it's being worked on, I went through the known bugs page but I didn't quite spot it... but ever since the new UI update, they've been having problems playing. Everything in the game works fine, but as soon as the announcement page pops up, it just hangs there for an eternity. It keeps loading to the point until the game times out and he needs to boot it up fresh, or his login expires. Until he gets a network error, and has to login. He can't click the notified box because of it hanging like that either.
again very sorry for my wall of text.
spring grotto
You're fine no worries. There are some ongoing server issues for some people so that's likely what your friend is going through. If you don't mind, can you have them try the steps in the first pinned message in this channel? Those are some possible workarounds
cunning cedar
The connection issues checklist? I'll ask them about it and see if there's any luck going through that.
sinful yoke
hopefully theres luck, because it works for some, though not everyone claims if it does or not and they just go through with it thankfully
cunning cedar
He's out right now, and said he's going to go through a few things when he gets home. Thank you for the support, and again i'm sorry for my wall of text! I have a bad habit of doing that.
Thank you very much for the quick replies.
❤
upper jungle
I have already buy a gem pack but nothing happen? It said transaction error. How can I get my gems??? :<
sinful yoke
my gif stopped loading and I am sad
can you try buying the same gem pack as before, but cancelling it? heres an outdated gif, same process though!
it went!
upper jungle
Let me try
alpine knot
Hi guys my friend done ressuply 3 times mission but when he did it didn't complete the mission
upper jungle
Nothing happened :<
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
upper jungle
Okay thank you very much
alpine knot
so the problem its the name of the mission ?
sinful yoke
yes
alpine knot
it worked thans a lot
stable igloo
Hello I am having a problem with the game I bought some gems but they never came thru on my account
sinful yoke
can you try buying the same gem pack as before, but cancelling it? heres an outdated gif, same process though!
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
contact them then, and include your receipt
stable igloo
I left a message with the email
But no reply
Which I did all that
Thanks for the help anyways
sinful yoke
did you read the bottom part?
stable igloo
Yes
stable igloo
Yeah I can understand that, So I will wait longer and see what happens
ornate warren
Um can u help me? I've been updating azur lane for hours but it stuck on 2%.
What should i do to fix this problem?
I tried reinstall it but still stuck
thorny cradle
do you have enough space?
sinful yoke
can you try using a vpn or switching to data rq?
ornate warren
I tried switch to data it did move a bit but it stuck at the end of 2%
sinful yoke
can you try a vpn just in case? if that doesnt work try restarting your device
sinful yoke
you can download a free one in your respective app store
ornate warren
UwU i will try it thx. I will ask again when i have the problem
north harness
Could the audio settings be tweaked. Even the most minor audio setting makes earrape levels of voices
(Extremely loud)
sinful yoke
lower your phone’s audio?
lusty shuttle
I don't disagree with waiting a few days for these purchase issues to be addressed, but we're losing a lot of event days while we wait to be able to get resources
sinful yoke
you can get hired by yostar if you want to
and help people with these things
remember these people are human as well
they dont have the manpower to handle thousands of emails a day
if there is an issue with losing resources, you can always contact again and see what they can do for you as compensation
but theyre very busy, and doing their best to help everyone
lusty shuttle
I did send the emails as requested. I also understand that they're doing their best. Ain't got nothing against Yostar; the game has been fantastic. What I was going to ask was if anyone knew if the event would be extended
sinful yoke
for purchase issues, I dont believe that would be a case in which it’d be extended
things that stop all players from progressing though would be considered something yostar would extend
rugged pewter
I am having problem of !mark on HQ tab on main screen. I have nothing to collect on both dorm or academy. However, it won't go away. Can anyone know how to fix this?
sinful yoke
its a known bug unfortunately
rugged pewter
Is there way to fix it or do I have to wait for next patch?
quasi temple
There’s no current fix I’m pretty sure.
sinful yoke
no way to fix
carmine hedge
Is there any known way to fix potentially bugged quests? The Science Rules!: Resupply Snacks quest seems to be bugged for me. When I click "Go" it goes to Daily Missions instead of the Dorm and hasn't recognized the 5 times I've resupplied today.
spring grotto
@carmine hedge It's a known bug. It just says the incorrect task to do. You actually need to do the daily missions to finish it
carmine hedge
Well then. That makes a whole lot of sense. Thanks @spring grotto
twin ore
opal aspen
Hi! I was bought some crystals, but money transacted twice (and i took only 1 set of crystals). I don't want money back, so how can I receive crystals?
spring grotto
To get the gems manually sent to your account from the double purchase, please contact customer support
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
And please include the transaction information such as a purchase receipt
little bridge
Hey, I lost my data on the device I originally used to bind my account, but I have the data on another device (also bound) is there a way to transfer the data back to my original device?
spring grotto
Yepp there is. If your account is bound, then just choose your bind option from the Title screen and log in w/ it and then choose the server that your character is on. There's a pinned image that shows what to do. You'll start from Step 4 on the image
stable path
I've send my lost account name and server to the mail the bot say to send, ther is hope to get it back or not?
spring grotto
Yes there is if you followed the direction from the bot correctly
stable path
Ok thanks @spring grotto
worthy edge
im still having an infinite load screen After Login, made a new account- same server and its working fine.. did my Account get corrupted or something?
spring grotto
It's possible if it's just for your original account and the rest are fine Did other servers work when you're logged into your original account?
worthy edge
i can try that next.. i really hope it isnt lost..
yeah it works on other Server using my old Bind
spring grotto
Got it. If you haven't already, contact support and let them that it's specifically the server that your account is on that won't load and all other servers work fine
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
They should be able to manually get it fixed for you
worthy edge
i made a ticket earlier today that should cover it. sucks its on the long weekend & when they are already overwhelmed with tickets.. NEED MY GRIND FIX 
unkempt sequoia
Hey guys is there a problem with the Washington server? I can log into the sandy server no problem but when I try to log into my main account I just get infinite loading
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
contact them and mention you can log into other servers but your own
you can try going through our checklist in pinned messages, but you will still need to contact them to let them know it wont let you in on your regular connection
unkempt sequoia
Will the UID be the same even if I can log into another server?
thorny geyser
@spring grotto I made a reinstall still having the same problem
spring grotto
They're having the crashing issues. And unfortunately if a reinstall didn't work, it seems like it is the RAM issue then. And we don't have any workaround but the devs are aware
thorny geyser
Gotta look for budget option then
lime otter
I need help, please! My Facebook Account Data for Azur Lane is gone after the Update on May 20th. I already remember my old binded Facebook Account data Username and Server that I used and I told them my new binded Facebook Account in the game, I already sent an email to al.cs@yo-star.com but I sent the wrong information to them. I later try to get my data back by going to my server where I started but it didn't work.
sinful yoke
they replied to your wrong information?
carmine hedge
Hi I have lost my acc I have sent mail and msg in game. I have given all the necessary information and have gotten no response and my acc have not been retrieved
Plis help I have spent a lot of money and time on the account
sinful yoke
it can take up to 3-5 working days for a response
carmine hedge
Ahhh okay :( I just want too play soo bad I don't want to miss out on Bismarck
Thanks for the response and help tho
vocal fern
Umh,hello.
I'm having a problem that I can't log into the game. It keeps saying the network doesn't work and connection to the server has been lost without entering in the game.
carmine hedge
One more question do I need to creat an account on the same server as the old profile was on?
carmine hedge
Ok thanks again
hot verge
I'm having the same problem but I'm stucked in the "loading game" screen
hot verge
Oh
sinful yoke
is your account bound?
sinful yoke
visual sentinel
any way to fix loading screens being zoomed in on tablets right now?
hot verge
The version-cv.csv it can be named too as hashes-cv.csv?
sinful yoke
not sure
I wouldnt remove it for now, but remove everything else and try again
you can try it if it doesnt work
hot verge
I can send you a pic of this?
Because I dont have de "versions" files only de version.txt
sinful yoke
thats what ive been hearing lately from people with this issue
can you try restarting the app after deleting version.txt and see if the game installs?
hot verge
Ok I will try that
Nope the game just opens normal and keeps in the "loading game" screen
forest crypt
i need some help with my account
sinful yoke
yes?
forest crypt
i bound my account to my facebook, but i logged in on a diffrent device and i do not have the same account
just a brand new one
sinful yoke
make sure you're logging into the right server
forest crypt
i am
hot verge
How I do the recovery process?
sinful yoke
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
forest crypt
yes
sinful yoke
try every server just in case
forest crypt
will do
nope
brand new acc on all servers
ive unbound the facebook on my main account
the new account is bounded still, i cant seem to unbind it
sinful yoke
what happens when you try to unbind it?
forest crypt
window pops up about already having logged in
when i press continue it does not unbound and gives me an error
100213
is the error code
is there any way to fix?
????
i did nothing and my main account is bound again
sinful yoke
can you bind to yostar on your main account?
sinful yoke
now try logging in on the other device
forest crypt
thank you, it works 😄
sinful yoke
restive bear
For my billing issue i already have the info I need cus the help tab in the settings in game should I pm someone with my info?
sinful yoke
did you send an email?
restive bear
Yes I did
sinful yoke
thats all then
restive bear
Ok cool thx
knotty totem
Any ETA onfix for the bug where people can't enter the game unless using a VPN?
sinful yoke
none so far