tech-support

[rough gazelle]

not even 1

[ancient niche]

I want my foxes dammit

I’ll take either just give me one

@rough gazelle how long did it take you

[rough gazelle]

to get like 7 akagis?

[ancient niche]

To get your first Akagi

[rough gazelle]

uhh

I was pretty unlucky

like a month or so

[ancient niche]

Oh..... shit

hiryuu and Souryuu was farm more easier

[spring grotto]

Reminder that this is #tech-support and not the place for idle chatter please

[ancient niche]

@spring grotto is there gonna be a emergency maintenance today then to fix this damn login loops a lot of people are having? Because Im getting mighty pissed off

[spring grotto]

I can't say for sure. I'll make sure that the devs are aware of it though (but I'm sure they already are). Just for reference, what region are ya'll from? Such as EU/SEA/USA?

[ancient niche]

Australia

I’m using mobile data

[carmine hedge]

@ancient niche Are you suffering from connection errors, because I am

What server you in?

[ancient niche]

Lexington and nope strong 4g signal just these damn loops

[gloomy cloud]

same, Australia and Washington

[carmine hedge]

This is what I've been getting on Washington

Yeah Australia for me too

[ancient niche]

Vodafone for me

[gloomy cloud]

same

[carmine hedge]

Only Sandy is functional atm

[ancient niche]

No connection error for me though just the login loops

[carmine hedge]

Every other server is down

[gloomy cloud]

was working this morning

[spring grotto]

Can all of ya'll connect to Sandy?

[wise coral]

login loops occur for me on mobile data

[carmine hedge]

It was working perfectly fine this morning

[wise coral]

but its fine for wifi

so im not sure what borked the connection

[carmine hedge]

I can yes @spring grotto

[wise coral]

on Lexington here

[ancient niche]

@carmine hedge and why the hell is that, if I were the developers I’d be panicking if most of my game servers is down

[gloomy cloud]

wifi works

[carmine hedge]

I am actually panicking

[spring grotto]

Expect most servers AREN'T down

[gloomy cloud]

this is annoying

[carmine hedge]

Wait Wi-Fi works? @gloomy cloud

[spring grotto]

That's why the situation is peculiar and has to be figured out

[carmine hedge]

For me it isn't

[gloomy cloud]

it work for me

[ancient niche]

Wifi, why in the hell do we need wifi now, it was working perfectly fine yesterday

[carmine hedge]

I tried Wi-Fi and it still doesn't let me connect, in fact, it just gives me cannot receive data

[smoky eagle]

is there literally no fix for "hash file check failed" ? ive tried reinstalling

[gloomy cloud]

are we all on voda?

[ancient niche]

Yes

[carmine hedge]

Oh never mind, I got in

Wi-Fi works apparently

[wise coral]

yup.

[carmine hedge]

Mobile data, no no

[wise coral]

something to do with the connection with mobile data

something in the update borked what they did a year ago to fix it

[ancient niche]

Why though.? We never had a problem before

[carmine hedge]

Because I just got Bismarck this morning and I was scared when it says it cannot connect

[storm igloo]

i doubt youll lose the ship due to d/c

[carmine hedge]

Koln is getting weird

Yeah I know

Also, the exclamation is stuck on academy

[spring grotto]

Koln is a known, reported issue

[wise coral]

[carmine hedge]

yeah Im aus as well using voda data

since update I cant even log in.

[ancient niche]

Anyone from telstra having problems or is it just us?

[carmine hedge]

For the exclamation? Is it reported?

[dusty tangle]

hmm. I've been having trouble ever since the update on may 21st. Any time the game tries to call upon something else it crashes. I.E. Twitter and facebook for account binding/rebinding. And the google play store when trying to buy currency.

[gloomy cloud]

let me ask my bro, he's on optus

[spring grotto]

@carmine hedge Yes it is as well. More than likely due to the reactivation of Z23 until you complete all of her missions

@dusty tangle You can try turning on and then off developer mode on your device to see if that helps

[ancient niche]

I want my daily dose of Masochism at not getting foxes dammit let me in Yostar

[gloomy cloud]

optus no problem

[carmine hedge]

Thanks toast?

[gloomy cloud]

vodafail then

[ancient niche]

@gloomy cloud fucking dammit what did Vodafone do to piss the developers off

[carmine hedge]

idk infinitystones but I guess we get the short straw here until stuff gets fixed

[gloomy cloud]

tbh mate, who has vodafone not pissed off.

[ancient niche]

@gloomy cloud their shareholdey

Shareholders

[carmine hedge]

Vodapone is great never really have problems

[ancient niche]

Until now

[gloomy cloud]

voda share is red man 😂 😂 😂

[ancient niche]

Telstra is far far worst

[gloomy cloud]

nah, they great until i get down to the city loop

[distant shell]

Vodafone usually is great for me

[ancient niche]

Same until today

[distant shell]

[ancient niche]

How much do you pay? 40 dollars for 40 gB a month

Free calling and txt

[spring grotto]

Okay, if this is gonna delve into just chatting about ISPs, then I'll have to ask it to stop

[old belfry]

Hi. Anyone know why I stuck in this updates screen? thanks

[distant shell]

Using Tunnelbear VPN worked straight away

Thanks

[dry ravine]

i’m stuck in the log in screen all it does is continuously loading before it goes back to the girls saying azur lane

then i gotta press to log in again, and it’s a cycle

[old belfry]

okay I'll try it

thanks

[small wadi]

So i play on the washington server, ive been trying to log in for the last few hours and all ive been getting is "server connection lost" and "network error".
Seems like quite a few people are having the same issue , im going to try logging on to maccas wifi see if that changes things . I'll report back to let you guys know if it works or not

[misty crow]

where do you live?

[keen raft]

Probably australia since they mentioned maccas

[dusk flower]

So am i the only one who's having a network issue?

[sinful yoke]

no

[dusk flower]

Okay then, i'll just wait

[sinful yoke]

are you getting the loading manjuu at the login screen? @dusk flower

[novel ravine]

I'm also having the same issue

I tried reinstalling and VPN but didn't work

[sinful yoke]

are you getting the loading manjuu at the login screen?

[novel ravine]

yes

[sinful yoke]

are you able to login to other servers?

[novel ravine]

yes

I tried sandy and got in

[sinful yoke]

contact customer support for that one

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

mention you cant login to your own server along with your information

[novel ravine]

okay

[dusk flower]

@sinful yoke i can still choose on which server but when i press start, that's the time when it keeps loading and then it says Network Problem

[hushed zealot]

me too, but i tried other server its fine

[sinful yoke]

are you able to login to other servers? @dusk flower

@hushed zealot contact cs as well, above

[hushed zealot]

i cant login to avrora, but sandy can

okay

[novel ravine]

is there going to be a hotfix or will we just gonna have to wait for Cs to fix individually

[errant idol]

I was just wondering how long would it take to get an email reply back. I sent one about two days a go

[sinful yoke]

its written at the bottom

[novel ravine]

it says 3-5 days but since a lot of people have problems longer

[carmine hedge]

probably 2-5 business days

[sinful yoke]

says 3-5 business days but it might be 1-5

their rates are constantly changing

and for now it has to be fixed manually

[novel ravine]

it's probably due to the bug meaning they r getting a tonne of emails

[carmine hedge]

hopefully they will fix it soon

[dusk flower]

@sinful yoke i tried Washington and Sandy but still doesn't work. It says Network Error.

[carmine hedge]

not being able to log in on such a large event. lots of fun

[sinful yoke]

@dusk flower can you try switching to data or wifi, and if that doesnt work, try using a vpn

[novel ravine]

I know, it sucks

[dusk flower]

Wait VPN is allowed in this game?

[carmine hedge]

shouldnt have to use vpn

[sinful yoke]

of course it is

people with blocked isps use them to get around the ban

and others use them... for connection issues

usually related to location

[ebon furnace]

Hello, since yesterday I got a message that my account to open session on another device, they go twice and I do not have another device linked, what can I do or what is the solution?

[sinful yoke]

@ebon furnace is your connection poor?

if it is, its that, this is due to it being so poor that the game logs 2 instances of you being online, but its just that its lagging and desyncs

[hushed zealot]

vpn work for me, can login with vpn

[sinful yoke]

nice

that didnt work for people with your issue, so we stopped suggesting it

[errant idol]

Would it be faster to talk to someone on discord about being able to use my second trade license?

[ebon furnace]

No, but then the tablet goes off, and every time I see that the connection is lost, it has something to do?

[spring grotto]

@errant idol Well we've been told to send all inquires to their email now
@ebon furnace a lose of connection can cause that message

[sinful yoke]

we cant send you specifically to the staff, they have other emails before you to get to, so it'll become unfair

[delicate socket]

How long does it take for the support staff to respond to a transaction where gems we're not awarded? It happened to me 3x today :(

[ebon furnace]

@spring grotto thank you very much I was already panicking

[sinful yoke]

it can take 3-5 business days (mon-fri)

[delicate socket]

Well shit

[sinful yoke]

might be sooner, who knows

[errant idol]

Oh okay thanks. I just hope my trade license gets renewed before it expires aaa

[delicate socket]

Idk why the purchases didn't go through but I guess I'm out the money I spent till then

Thnx for the info tho

[sinful yoke]

if your connection is poor, you're more likely to experience desyncs

we do have a possible solution that may or may not give you gems lost from desync

https://media.discordapp.net/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

its the process of buying the same gem pack again, but CANCELING it

(and yes the gif is outdated)

[north sand]

couldn't login after the new update, firewall is blocking and i can't see it from the logs, which URL should i white list??

[sinful yoke]

can you white list the entire game?

we dont really have "urls" for it

[delicate socket]

Alright I'll try it thanks

[north sand]

yes i did, i'm stuck here

[amber estuary]

seeing how the servers in SEA were overloaded, do we have a maximum or cap number of players per server?

[sinful yoke]

where are you stuck? can you send a screenshot? @north sand

unknown to us, but there certainly is a limit considering users were kicked out since the bandwidth was.. in ruins

[north sand]

When I clicked to start, it says login successful! then i clicked again i got this

[dusk flower]

@sinful yoke the VPN works. Thanks bit hopefully this is temporary as I'm not intending to use VPN everytime I login. The difference of speed is very long.

[sinful yoke]

are you able to login to other servers? @north sand

[north sand]

I'm using VPN as well as temp measure

@sinful yoke no, i can't. But if i use my mobile data it's fine, so it's the firewall blocking something but i'm not sure what it's blocking since it's not appearing in the logs

[sinful yoke]

are you in SEA?

[north sand]

@sinful yoke yes

[sinful yoke]

it could be your isp, but dont quote me on that, SEA users have been having login issues due to a huge flood of users from SEA

[north sand]

@sinful yoke right, okay i'll use VPN for now. Hopefully will be back to normal later, thanks!

[dusk flower]

Are you guys planning to increase your server cap...or whatever that is. It obvious that this game is getting popular everyday and the players/users are increasing as well.

[sinful yoke]

more servers is what happens

rather than a server cap increase

its just due to heavy traffic that it happened, due to the event

[clever oyster]

@sinful yoke I am having trouble downloading the app. After the UI update, I uninstalled the game but when I go to reinstall it, it makes it to around 70% and then stops. I have 4.2 GB of memory left so I don't think that's the problem

[sinful yoke]

I can suggest restarting your phone, using a vpn, a different wifi, not data, or reinstalling again

pretty much in order

[clever oyster]

Do you know any good vpns for a phone? I have tried all the other options already

[dusk flower]

@sinful yoke yes I do but I'm using the VPN as temporary. There's still a Network Error when login without VPN

[sinful yoke]

@clever oyster for android I heard hotspot shield is one
for apple, I use vpncat (the free one of course)

[spring grotto]

People today have also been saying tunnelbear is pretty good

[clever oyster]

@sinful yoke thanks, I will try it and get back with you

[queen ferry]

Help

I can't build ships after recent patch

[sinful yoke]

@dusk flower it'll have to do for now, once a hotfix comes out for bugs, you should try again without

@queen ferry is it like that after a restart?

[queen ferry]

Yes

[sinful yoke]

try reinstalling, it might be a bad install

(with wifi)

[smoky timber]

Hello again, I lost my account and I do not know what my uid is. I know what server I have and I have some screenshots of the lobby of my account. Is it possible to recover it?

[queen ferry]

It used to work before the patch though

[spring grotto]

@queen ferry If you do happen to reinstall and it doesn't work, just let us know. But we do have a bug report out for that issue

[sinful yoke]

@smoky timber did you bind it?

[queen ferry]

I see

[bronze adder]

Yeah, I turned off my interenet on my phone and started to use Data and that worked for some reason

[flint sun]

Some CGs don't seem to be appearing properly. I just started playing, finished the first chapter. But during dialogue, the screen defaults to the CG of the academy anchor, and when the scene is done, there's a split-second fade out of the CG that should have been shown. I've also had a blank white screen once or twice.

[bronze adder]

Turning back on my connection logs me out saying connection lost

Is this a bug that can be fixed

[tacit spire]

Hey guys, for the JP version, anyone know how I can log into my old account, it's forcing me to make a new account.

[sinful yoke]

it seems like an isp issue, all I can say is wait for a hotfix and try to login again, if it doesnt work you could contact cs

[bronze adder]

Are you on the phone?

[tacit spire]

both phone and nox emu

[sinful yoke]

@tacit spire this is support for EN, not JP, but it sounds like you're not logging into the right server

[bronze adder]

I try turning off the internet connection on the phone and start using data

see if that works

[smoky timber]

@sinful yoke i'm not sure. I remenber that yes

[sinful yoke]

@flint sun can you send screenshots of the supposed cg and the default?

[small wadi]

I have returned with good news for those whove been having issues with loging on using mobile data, if you can try using wifi see if that works for you it did for me

[bronze adder]

^

[sinful yoke]

@smoky timber you can always check your email for an email by yostar, or check your social media's apps and permissions in the settings

[smoky timber]

[sinful yoke]

this is just in case you actually did bind

[smoky timber]

Ok i will try

[sinful yoke]

it saves you a lot more time than contacting cs if you did bind

[flint sun]

@sinful yoke I completed Chapter 1; I don't think I can get those story screens again. But what happens is there's with a white screen where the CG should be, or the academy CG (with the big, gold anchor) while the dialogue/text scrolls in-between missions

[spring grotto]

You can watch the memories of it

[queen ferry]

Btw, should I email them if it still doesn't work after reinstall. I can use Google translate for Japanese translation

[sinful yoke]

@flint sun you should be able to view it in collection > memories

[flint sun]

When the scene is done, the screen fades and I get a tiny glimpse of the proper CG for that scene

Ah, I'll have a look

[sinful yoke]

the staff are actually chinese, not japanese

[queen ferry]

I really wanted takao

I see

[spring grotto]

@queen ferry Hm....you can. B/c we're not sure if they need to manually fix it for you. ANd they speak enough English for support

[sinful yoke]

and the en team speaks english

enough english

[queen ferry]

Kk

[spring grotto]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

contact info in the message in case you need it

and be sure to let them know you reinstalled if you try that

[queen ferry]

👌

[flint sun]

@sinful yoke So this is Chapter 1: Crimson Axis, the last Ch. 1 CG.

[sinful yoke]

got it

[flint sun]

I'm not sure if it's supposed to display the academy

It fades to the proper CG for a split second, barely enough to see it

At the end

[sinful yoke]

regarding the text, it doesnt look like its supposed to

im going to look at mine real quick

[sinful yoke]

I need to download the patch might be longer than real quick

[flint sun]

And here's The Burning Sea scene 🙃

[sinful yoke]

now thats a meme

thats so awful

laughing and sad

[flint sun]

I'll see if logging in/out does anything

[sinful yoke]

its chapter 1?

[flint sun]

Yep

Haven't gone on to check if it happens with 2

[sinful yoke]

I just had a blank white screen the entire dialogue

[flint sun]

Logging in/out and restarting the game gave me a blank white screen also

Then a flash of the right one before it cuts out

[sinful yoke]

aye aye aye, alright

yep

happens on crimson axis ch 1

well uh, looks like its a bug

would of been better suited for #bug-reports but we didnt know that until now

mind reporting it? if yes then I can do it

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[flint sun]

I just message the bot, correct?

[sinful yoke]

yes, with !feedback

then the bot will guide you through the process

[queen ferry]

How long does it normally takes for a bug to get fixed ?

[spring grotto]

Depends on its severity and how easy it is to fix really

So it varies

[queen ferry]

I feel months I suppose

I am going to miss out on the wish pool at this rate

😢

[ashen topaz]

Hey guys am i the ony one having trouble joining the servers?

[sinful yoke]

are you having trouble joining all servers?

[ashen topaz]

Except Sindy

[sinful yoke]

are you able to use a vpn and try to login?

[ashen topaz]

No i don't have one
It keeps saying connection to server lost

[sinful yoke]

can you try using a vpn? for android tunnelbear or hotspot shield are some free recommended ones

[gentle rapids]

So, is C3 clearing mode supposed to change the requirement from battleship -> battlecruiser or is my game just broken?

[ashen topaz]

Oh ok I'll try it

[misty crow]

@gentle rapids known issue, not sure if intended

[gentle rapids]

Ok, thanks

[carmine hedge]

i bought the 4900 (4900) bonus gems with 85 euro and i did not get them.
I emailed the [e-mail] but it has been 3 days and no response.

:(

[sinful yoke]

wait a few more

it can take 3-5 business days

[carmine hedge]

i hope it will be solved

i am getting paranoid lol

[sinful yoke]

definitely will be

[carmine hedge]

and i also feel shitty for messaging all the staff about it, i dont want to be such a bother

just it's a scary bug..

[shadow dagger]

i lost my unbinded account and is there a way to help recover it

[misty crow]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@flint sun just to let you know, im changing the title of your card as its all main story backgrounds that are going blank

[flint sun]

Sure thing

[ashen topaz]

Sooooooo VPNs don't work

[coral summit]

Not sure if this is tech related but does anyone else get frame drops when they enter battle?

[ashen topaz]

I do

[coral summit]

I'm using a Razer phone 2 and I still get frme drops and it's annoying

[coral ridge]

The ingame transaction is bugged again lol

[coral summit]

And so is the academy

[thin wave]

are the transactions actually bugged?

[coral ridge]

im not recieving my purchase yet

Waiting for intern kun to save my ass again

Not online yet so dunnu

[thin wave]

i might be facing the same thing

oof

[sinful yoke]

@coral ridge please contact support, not dm the staff

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[low ruin]

What does the wishing do?

Ik its a one time only thing so I’m waiting till Ik what it is completely

[thin wave]

#gameplay-help

but it allows you to raise % for certain ships

if you're looking for one

[low ruin]

Ok gotcha and thanks

[fallow spade]

Are the loading screens zoomed in for anyone else? For me they look like all the edges are cut off or are the wrong aspect ratio.

[bronze adder]

Ah, I just want to ask if the internet blocking issue has been reported and noted down yet? The one where you need a VPN or the phones data in order to get back into your account.

[sinful yoke]

of course

[bronze adder]

Thanks!

[carmine hedge]

anyone have this problem? if so is there a fix

the screen flickering white then freezes in a loading loop*

[ancient niche]

Is there gonna be maintenance today to fix this login mess?

Come on Im desperate I might lose my streak

[keen raft]

[sinful yoke]

we do not know

[silver wraith]

Hello I have a problem with my account

[sinful yoke]

@ancient niche re: your issue in bug reports, can you try using a vpn to login?

can you explain the problem? @silver wraith

[silver wraith]

Yes, The last monday after the update, the game restart all my progress, my linked twitter account doesn't works and I send a email to recovery account, I send all my ingame info but haven't answered in the few 3 days

Sorry If my english is bad, I'm learning

[sinful yoke]

it can take 3-5 business days (mon-fri) to get a reply

also, did you login to the right server?

[silver wraith]

Yes, but same result

[novel ravine]

I thought of something, so my problem is my character specific server won't let me login, will it work on another device?, cause I have laptop mobile emulator

[sinful yoke]

it may!

[novel ravine]

I'll try once I get home and I'll tell u result

[sinful yoke]

awesome thanks

[inland locust]

Question

[supple hedge]

when i enter the map, it goes to the top left and any time i enter it keeps resetting there

is it supposed to do that?

[inland locust]

I cant log into my account that I haven't been on into for a while and I switched phones but I have connected the same google play account to it but have no progress on it is there a way to get my account back?

[sinful yoke]

@supple hedge unknown, we have it noted though

[supple hedge]

thanks

[sinful yoke]

@inland locust thats not a question but whats the issue?

[inland locust]

@sinful yoke I didnt Finnish it it's been edited

[sinful yoke]

so AL doesnt bind to google play

first step would not not assuming it binds to it, just cause every other game does supposedly

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

follow this @inland locust

[rugged pewter]

I am having a problem with ! mark on hq, academy. I don't have anything to collect or finish. Can anyone know to fix it?

[inland locust]

Ok thanks

[neat epoch]

Oh, i have another problem, i can't connect to any server

[sinful yoke]

@inland locust its a known bug, no fix for now

@neat epoch can you try connecting with a vpn?

[coral ridge]

@sinful yoke if transaction take long to get fix how do we buy a limited item? like imagine if it has deadline and decided to buy it before the end of event?

[neat epoch]

Hmm one sec

[sinful yoke]

it happens, I dont really know, they might get compensation if they stated they wanted it for the event but its over

compensation being some extra gems or extra goodies

[coral ridge]

Oww i see as long as there is a way to still buy it lol bec that would suck if it happens bec bugs r kinda unexpected for players

[inland locust]

@sinful yoke thanks again got the into sent just didnt have my old UID but sent picture

[neat epoch]

Thanks, i forgot in witch country i live

[novel ravine]

@sinful yoke im getting on now, just need to update app on emulator

@sinful yoke IT WORKED

[sinful yoke]

woo

[novel ravine]

ill check mobile to double check incase my account was just fixed or something

[sinful yoke]

[sinful yoke]

are you using wifi?

[wide ibex]

Connected to my home network

[sinful yoke]

can you try applying a vpn?

[wide ibex]

I've never used a VPN but I can try. Would something like clearing cache or reinstalling the game work? I have my account bound to twitter but Im kinda scared to uninstall.

[sinful yoke]

maybe restarting your device

[wanton vector]

@sinful yoke

[novel ravine]

I got in

[wanton vector]

Heeeey.

[sinful yoke]

hi

[novel ravine]

but how do I skip tutorial and get my account

[wanton vector]

Got my account back.

[novel ravine]

it's making me go through the whole tutorial again

[wanton vector]

I can open it again.

[sinful yoke]

@novel ravine are you on the right server?

good to hear!

[novel ravine]

I think they fixed them all

[wanton vector]

Thanks for the help man.

[novel ravine]

it is but I redownloaded game

[sinful yoke]

did you bind your account?

[wanton vector]

I missed my waifus. Hahaha.

[novel ravine]

yes both twitter and facebook

[sinful yoke]

login with them on the left side

[novel ravine]

I didn't do that

ty

[wanton vector]

Thanks again.

[tepid spade]

I can’t go past ‘’Press to start’’ using Mobile Data

[wide ibex]

Restarting didnt help. This error started this morning, thought maybe it was server overload but it still persists.

[sinful yoke]

you might have to reinstall

@tepid spade you might have to use wifi, or a vpn

does it let you login to other servers?

[tepid spade]

Nope

I tried VPN

But it just restars

Restarts*

[sinful yoke]

are you able to login on another device/emulator?

[tepid spade]

I’m only using Iphone

[marble bramble]

me too

I can't get on Washington server

[tepid spade]

Same

[normal river]

Jä same here

[sinful yoke]

are you guys able to login to other servers?

[marble bramble]

no

[normal river]

Nien no I can't

[civic cloak]

I need tech support too. One of my devices, my phone is unable to log into the servers. In the past, I used an apk provided by the devs that had a built in proxy to fix this problem but because the new UI update I was forced to reinstall and thus have this problem again. Though for me it is wierd. I was able to create a new account, but once I logged into my account through twitter, it has a connection problem. I can play fine on another device so internet is not the issue.

[wide ibex]

Yeah, guess I'll have to reinstall. I do have my account bound to twitter so it should be ok.

[tepid spade]

Yesn’t

[normal river]

Same mine bound thu facebook

[sinful yoke]

are you guys able to connect with a vpn?

[marble bramble]

yep with vpn

[sinful yoke]

@civic cloak ||also nice icon, do you play the game?||

@marble bramble so you can connect with a vpn?

[marble bramble]

no. I mean I can't connect with vpn

[honest ferry]

the game bug out

[civic cloak]

@sinful yoke I used to. For a very long time. Also, I don't use VPN, what would you suggest I use?

[honest ferry]

it stay like that for 3 minutes already

[sinful yoke]

do you have another device? @marble bramble

@honest ferry akagi chan is bugged in pvp

[keen raft]

known
caused by akagi chans skil when theres no frontline left

[honest ferry]

but but..... I have used akagi for a long time

and no it is not the little akagi

but the big meanie akagi

[sinful yoke]

yes its the little akagi

its bugged

[honest ferry]

oh the opponent

[sinful yoke]

@civic cloak for android, tunnelbear or hotspot shield are recommended

[honest ferry]

dafuq so I need to avoid this guy?

[sinful yoke]

may have to

[honest ferry]

🤔

[marble bramble]

I will try reinstalling

[civic cloak]

@sinful yoke Okay, I'll look into it. Though I'm a NA based player.

[hard flower]

I can't connect either. Bound my account via Twitter, deleted all app data and cache and I can't login to Washington using my bound account

[sinful yoke]

are you able to login to other servers?

[hard flower]

I tried logging to Sandy and I could login just fine

[sinful yoke]

contact support then, mention you cant login to your own server

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[civic cloak]

That's actually the problem I'm having. Though it seems to extend to all servers on that device and only that device

[hard flower]

Lemme try from an emulator

[civic cloak]

New account works fine on that device though

[sinful yoke]

ive heard that logging into another device can work

[civic cloak]

Well, I'ma reinstall and see if it persists.

[hard flower]

It also started happening at around 8:25am CEST, before that I was playing just fine

[civic cloak]

Wait actually, does the game still allow you to log in on multiple devices still? Or do you have to log out one device before you can play on another?

[sinful yoke]

you can be on multiple devices

just not all at the same time

[hard flower]

I think the game boots you out as soon as a new device is connected

[civic cloak]

Okay so that's not the problem, I asked because I remember GFL making that change.

[wide ibex]

Oh you can? and if you close the app on one device you can then login and play on the other device?

[hard flower]

Yep

And even if you don't close it, the game will boot you to the main menu when a new device logs in with that account

[wide ibex]

Ok well at least that way I dont have to worry about my account if I reinstall. I'll reinstall and see if itll let me update then.

[covert wolf]

can't connect to Washington, is there a traffic again?

[sinful yoke]

washington might

[mental shadow]

avrora too

its been taking a dump for awhile

[young egret]

I'm Lexington and get that

[mental shadow]

my commissions finished awhile ago too

[hard flower]

Okay I can connect via emulator

[young egret]

I'm gunna try connecting to wifi

[hard flower]

To Washington

[covert wolf]

lucky u

[hard flower]

I can't connect on my phone though

[misty crow]

Ok

[hard flower]

Okay I can connect via WiFi too

[hard oar]

Heya! I'll chime in with the logging in -issues. I have the situation where attempting to log on a specific server, the screen flashes once and it throws a "network error" message and boots me back to the account login page. I've tried deleting and reinstalling, - it doesn't help. A funny observation is that I can log on another server where I don't have a character. After creating a new character there I cannot log on to that server a second time after exiting the game: It also throws networking errors when trying to log back on.

[misty crow]

Those with connection issues

Where are you from?

[hard flower]

So the only time I can't connect is on my phone via mobile data

[misty crow]

@hard oar please contact CS

[sinful yoke]

ender its happening all over the world

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

getting reports from sea, eu, and na

and one from bangladesh

[hard flower]

Yeah EU here

[covert wolf]

sea here

[hard oar]

@misty crow I thought this was the channel for technical problems

[sinful yoke]

this is

and we have every ability to redirect to customer support for issues like stated

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items

in this case, connection

[young egret]

Aus

[misty crow]

cs is customer support

[hard oar]

?techsupporten

[astral rampart]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol | I like Bucky#3457 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.

[young egret]

Yea

[sinful yoke]

we dont use that command anymore @hard oar

[hard oar]

sorry I was curious to what it would say

[sinful yoke]

its the same thing just out dated

[coral ridge]

Is DM still available?

[sinful yoke]

no

its not

[outer herald]

They need to update that LinBot comnand

[sinful yoke]

all inquiries must be sent to email

it just needs to be removed or at least remove the dm

because we asked multiple times to update it, and it was never updated

so we migrated to nimi

[outer herald]

[young egret]

If I can play via wifi I will just out lay the expense of a pocket wifi

[hard oar]

@misty crow yeah I figure it's short for that, I currently can play using an emulator on a PC. This is especially frustrating for some others cuz they use Nox like I do, but they cannot log on. Weird.

[outer herald]

Nimi is better at being a reliable little work bot

[coral ridge]

Tech support will be out tomo tho hope my transac issues can be dealt today

[civic cloak]

Curious, I uninstalled AL from my phone and reinstalled it but it still logged into a new account I created as a test to see if it was a phone connection issue

However, when I use Twitter to log-in it doesn't connect

[sinful yoke]

contact cs

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

and mention you cant login with anything, but a new account worked

its something with the account

[young egret]

This might be a simple assumption on my part but wat if the log in only works via wifi and it is a minor coding error for data connection

[normal river]

I can't login with my main or alt account can only use new one piz fix

Piz don't want to waste all the time I spent on azur lane I've waited for bismarck to come ever since I started to play this

[sinful yoke]

im really tired of dealing with individual login issues right now, so im going to leave this checklist
Connection issues/Connection to server lost.:

• try an alternate connection like using data or wifi
• try a free VPN to NA/EU (android: tunnelbear or hotspot shield ios: vpncat free)
• try logging into other servers, if you are able to please contact customer support at [e-mail] with your username, server, and state that you cant login to your server
• try restarting your device
• try logging into another device or an emulator
• if that works try logging back into the original device
• try reinstalling and make sure your account is bound beforehand
  if all fail, please contact customer support at [e-mail] with your username, server, and state that you cant login to any server

[normal river]

My vpns are crap and I don't want to pay $90 for vpn just to play azur lane

[young egret]

I wonder how azur lane would look in 4k resolution

[sinful yoke]

free vpns exist you know

[carmine kite]

Try turbo vpn

[normal river]

Yeah I know mine are carp

Crap

[young egret]

I hear Nord VPN is $4 a month

[feral moth]

in my case I cant login on nox using vpn services, the point is my metwork sucks without vpn

[carmine kite]

Used it yesterday when the servers were downed for us in sea

[sinful yoke]

I left examples now

im going to make it pretty now

[normal river]

Danke

[sinful yoke]

I made it pretty and my wifi disconnected. now im sad

[young egret]

Noooo

[normal river]

Nien nien nien nien nien nien

[keen raft]

[normal river]

It worked for a spit second on my alt then I changed it to main now I can't login with main or alt

My main is on Washington an alt on sandy

[sinful yoke]

well you know what to do with the checklist

[fleet knoll]

Second time I get the channel wrong, When I click on the twitter button on menu (server selection) the game crashes

[sinful yoke]

try turning on developer mode and then turn it off, and try to login again

[fleet knoll]

I can't get it open

I watched how I should do but nothing

[sinful yoke]

do you have an alternate device?

[fleet knoll]

Yes, I wanted to download the game on my tablet (Where I have those problems)

[sinful yoke]

try logging with yostar

[fleet knoll]

k, wait

[supple agate]

hey guys i brought some gems and they havent gotten here can i get some help please

[nocturne island]

Same thing happened to me yesterday.

[twilit umbra]

same thing happened to me a minute ago, but send an email

[nocturne island]

But I imagine that post on the high influx of support requests is related.

[sinful yoke]

try to buy the same gem pack again but cancel it like show

[twilit umbra]

didnt work unfortunately

[sinful yoke]

@supple agate

[nocturne island]

Purchased a gem pack and trade license, bank has been billed, nothing on account.

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[nocturne island]

Sending an email the best we can do atm?

Yeah, thanks.

[twilit umbra]

Seems like it, thanks for the help anyway

[sinful yoke]

[supple agate]

yeah tried relogin and didnt get it

[somber dirge]

Can I ask this one last thing
Is the server name required for retrieving your old account?

I forgot to put it in the email, shit

[sinful yoke]

yes

it is

[somber dirge]

Well

Shit

[sinful yoke]

just reply to your email

@supple agate contact CS

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[somber dirge]

I can just do it again, will they'll accept it?

[normal river]

@sinful yoke I sent my email thanks for trying to help me
kind regards Declan

[supple agate]

yeah i just sent them an email about it

[somber dirge]

Ah ok thanks

[sinful yoke]

you can but if you sent it awhile back, it'll take longer

[somber dirge]

I see

It's fine as long as I can retrieve it

[young egret]

It seems to be a bug in the data connection coding because I have full connection via wifi

[carmine hedge]

server issue or only me ? ._.

[sinful yoke]

check pins @young egret @carmine hedge

[night herald]

i cant login again why...

[trim kettle]

hey,i know this is kinda a stupid question but if i delete my AL app while waiting for account recovery email. is it like impossible for me to get my old account back now?

[young egret]

i can log in via wifi only

[sinful yoke]

@trim kettle it wont be impossible in any sense, its always possible

[trim kettle]

so downloading the app again rn should help?

[sinful yoke]

@night herald whats the issue?

I mean if you lost your original account, reinstalling wont bring it back

[trim kettle]

yeah but im waiting for the CS email

and my friend send me this ss

https://cdn.discordapp.com/attachments/359707259577565186/581396449343045633/image0.png

[sinful yoke]

thats very old

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

please follow this and send another email

[carmine hedge]

hmm sorry where's the pin ?

[trim kettle]

i already did send them email like 3 times

or more

[young egret]

they state it may take 3 to 5 days to respond

[sinful yoke]

sending the email multiple times wont help make it faster

[trim kettle]

i even gave them like 20 screenshots

[sinful yoke]

?pins

[astral rampart]

Pins contains important messages such as frequently asked questions and channel specific rules. You can read them by clicking the pin icon in the upper right on desktop Discord, or by tapping the channel name and then pinned messages on mobile discord.

[sinful yoke]

@carmine hedge

you only need the information stated.. @trim kettle nothing more

please follow the recovery steps

[trim kettle]

so,i deleted my app while waiting for the recovery email does not make it impossible to recover my old acc?

[night herald]

same issue as raven rose cant login now but just now can infiinite loading =.=

[sinful yoke]

no it doesnt...

as I said

thats pretty old

and was due to a situation

[trim kettle]

ok thats awesome

[sinful yoke]

not due to something like “oh I lost my account” but more like 100% of people being logged out of their account even if it wasnt bound

you’ll be fine

[trim kettle]

thank you so much

[sinful yoke]

@night herald check pins

no problem

[trim kettle]

sorry if im being a dick im just really stressed out over my lost AL account lately

[sinful yoke]

its no problem

you’ll guaranteed get it back so dont stress

[night herald]

ok

[trim kettle]

thanks

[night herald]

Has this mistranslation solved?

[sinful yoke]

no but its known

[night herald]

is there a way to disable full screen mode cause the image is cut off a bit and i don't like it....it was ok before the ui update...

[young egret]

probably not and i dont mind it

[sinful yoke]

there isn’t, but image cutting is a known issue

[night herald]

ok

[young egret]

well im gunna leave this lobby now as im logged in via wifi on azur lane 😃 sure it will be limited if i go out but its not gunna bother me much

[marble bramble]

@sinful yoke I have downloaded again but still can't login

[young egret]

Try using a wifi connection

[sinful yoke]

I put a checklist in pins if you want to go through it

[marble bramble]

I do use

[young egret]

i tried the uninstall method earlier with no luck the moment i got home and connected to the house wifi it connected and logged in to the server i play on

[sinful yoke]

check pins

[marble bramble]

it works

[young egret]

I will keep the pins in mind as for now my house wifi has me logged in

have a good evening or a good day 😃

[marble bramble]

@sinful yoke it only works on Sandy server but not Washington

[sinful yoke]

can you log into other servers other than sandy?

[marble bramble]

no

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

contact them

[marble bramble]

👌

[normal river]

Still waiting for reply

[sinful yoke]

it can take 3-5 business days

[young egret]

@sinful yoke can i ask this simple question what would happen if the issue cant be fixed without a new update being released ? my issue seemed to be data related as wifi allows me to log in

[sinful yoke]

I believe a new update or a hotfix will have to be released

to fix it

especially since its affecting a good number of people

[young egret]

yeah because this morning when i left the house and the wifi dropped normally my data takes over control but that didnt happen today

[marble bramble]

I can't remember my UID

[young egret]

was your account binded ?

[river sky]

Why i can't connect to server "avrora" after i bound my twitter account?

[marble bramble]

yeap

[sinful yoke]

is it infinite loading? @river sky

[river sky]

Nope

Just lost connection to server

After i tap "avrora" server

But i can't get in :<

[young egret]

are u connected to a wifi or hotspot ?

[river sky]

Wifu

Wifi

[sinful yoke]

check pins and you’ll be good to go

ish

[river sky]

Noted

[young egret]

this issue must be a real pain for the tech-support crew affecting people both with wifi or data connection problems

[river sky]

Well other servers are working other than avrora server

[sinful yoke]

contact support then (as noted in my checklist! )

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[river sky]

I dont remember my uid

Or lemme check my old screenshots

I guess i did screenshot my profile menu before

[young egret]

i give prayers to the tech-support crew to find the cause of this issue

[normal river]

I hope this issue isresloved quickly

[polar prism]

@river sky try login to Sandy, it's should works in any network

[river sky]

Already did

And it worked

And other servers worked except avrora

Which is my server i currently play

[normal river]

It dose my main one dosen't washington

[polar prism]

@river sky for me only Sandy works

but main on avrora

[river sky]

That's the case then :<

I didnt try vpn yet

[normal river]

Same my alt works because its on sandy however if I chagne it they all don't work

[polar prism]

I tried hostspot vpn but get same issue

pure vpn connects fine

[placid bramble]

I keep getting connection error

[hard flower]

My friend can't start Roon research despite having 7 IB vanguard ships

[keen raft]

It’s a known issue that should be fixed by a reinstall

Make sure their account is bound though

[hard flower]

Okay

[unreal seal]

do you think they will have the connections issues fixed within a week?

[marble musk]

what the hell, I've completed this event week ago

[unreal seal]

they re activated it

[mortal wren]

Guys, what was the first ENglish server released?

It was Avrora right?

[keen raft]

Yep

[mortal wren]

AH ok

So I used to play this game a while back (like last year) and I deleted the app a few months ago and reinstalled it. I wanted to get my data for my old account back since I did spend money on it. But I can't remember which account I bound it to

Is there anyway to recover the account, or am I basically screwed?

[winter zodiac]

So trying to log into the game.
Log in is successful, then gotta tap again to enter the server and get to the «hub» screen.
It starts to load, then kicks me back to the very first screen and wants me to log in again, after successfully doing so, then tapping the screen to enter the server, it gets stuck on an infinite loading loop.
Should I perhaps just delete and redownload the game?

[potent vessel]

you should use VPN,i think that happen to me aswell

firts is like this

then like this

[wraith pewter]

Is this a weird bug or smthng? Sometimes when I click at the dock, game crashes, screen goes black for few seconds and game restarts

its not a big issue but its pretty annoying

[teal wharf]

Check pins @potent vessel

[sleek minnow]

Is it supposed to be +0

[digital jacinth]

i just change phone and it not blind my account

#tech-support

[keen raft]

@sleek minnow it’s a visual bug
You’ll still receive the exp

[sleek minnow]

good to know

[digital jacinth]

i want my account back, what should i do

[teal wharf]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[teal wharf]

That @digital jacinth

[normal river]

Every time I change server it kicks me back to the start and I lose connection instantly

[digital jacinth]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[queen ferry]

help

how do you log in to yo star account

after re installing azure

[teal wharf]

by tapping the yo-star icon on the opening screen

[queen ferry]

it is asking me to create a new account

[teal wharf]

Where on that screen does it say that?

[queen ferry]

i cannot see a login screen

[teal wharf]

that is the login screen

[queen ferry]

confused

[normal river]

Idk

[teal wharf]

you don't think it's a simple put in your email and you have access is it?

that would make getting into others accounts super easy

Do the on screen instructions

[queen ferry]

i logged in to my account

but the bug is still here

i have reinstalled everything

[teal wharf]

probably known but i'll look

[queen ferry]

thx

i really want to get takao from wish pool

[teal wharf]

https://discordapp.com/channels/456397991847395339/474210478311211029/581273860276617267

Yeah it's known

so will probably get a fix soon

[queen ferry]

do you think they will fix it

before the end of event

[teal wharf]

ofc they will

it's reported so

[queen ferry]

kk

[spring grotto]

Yeah, we have it reported as a bug as it seems unintended

[long garden]

Cleared event map C-3 with 3 stars until it’s marked safe, then the battleship position changed to battlecruiser and it won’t let me put a ship to replace it

[spring grotto]

Known bug. Try clearing out the fleets and putting them back in to see if that helps

[long garden]

Already tried

[spring grotto]

Personally I'm not too sure then. But it's a known issue

[clever oyster]

Hello, I am having trouble downloading the app since the new UI update. I uninstalled it but when it reaches around 70% it just stops. II have 4.2 GB left on my phone so that's not the problem. I tried restarting my phone, using a VPN, and trying the download again and none of them have worked so far

[long garden]

Okay ty strudel, ill wait to see if the next chapter is fine to play

[spring grotto]

No problem. Also, just to ask, do you happen to have clearing mode activated on any other nodes or just C3?

[long garden]

Only C3

[spring grotto]

Darn. Some people were saying that other clearing modes might be affecting it but I guess that's not the case. At the very least for your instance

[long garden]

Yea its a pretty weird bug to me, never happened before

[frail elk]

are the CG events broken? I mean when I see and even when is supposed to show a picture, only see a white screen

an event*

[dusk flower]

The "Notified" mark doesn't work in the Notice feature. There's still that notification stating that I haven't read it yet. Which is kinda annoying sometimes because I keep monitoring any exclamation mark.

[zinc glen]

anyone else having this problem?

[spring grotto]

@frail elk Known issue
@dusk flower You should just need to either reload the page and or do a battle and the exclamation should go away
@zinc glen Did you get that after using the "Enhance" option from the dock is full pop-up?

[zinc glen]

Yeah

[frail elk]

I have to do something or only wait to be fixed?

[spring grotto]

@frail elk Just wait for now. If you wanna try, you can do a file fix or a reinstall but no guarantee for that to work. If you do, be sure to bind your account beforehand
@zinc glen Hm...did you do anything specific after that to get that to pop up mid-battle?

[frail elk]

got it ty

[zinc glen]

nope just went back to battle

[dusk flower]

@spring grotto oops, that's not what I meant but you're right about the reload page. What I was hoping is when you click the "Notified" box, you don't have to get a pop-up message anymore everytime you login. Because your account was already "Notified".

[spring grotto]

@zinc glen Interesting And does it keep happening or was it just that one time?
@dusk flower Ah, yeah. We have it feedbacked that it shouldn't pop up daily if you have it "Notified"

[zinc glen]

keeps happening

after a battle it stays stuck there

[spring grotto]

Got it. I'd imagine a relog would fix it. But if you don't mind, can you report it as well?

Well I guess the command doesn't wanna work. Can you report it Belfast Bot please by DM'ing her the command !feedback

[zinc glen]

Sure, np

[spring hatch]

can i still get recovery if my old facebook account was disabled?

[spring grotto]

Yes, you can still recover your account. So FB was the only bind you have?

[spring hatch]

yeah

[spring grotto]

Okay. Follow these steps then. And be sure to include the fact that your original FB is disabled

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[carmine hedge]

I’m having a problem with the game constantly saying my game is outdate and i need to restart? Is this supposed to happen every morning?

[spring grotto]

It's just the devs pushing out small hotfixes. They should die down

[carmine hedge]

Ok

[night herald]

does anyone have the problem with the academy button keep on pop up the ! marks even there is nothing else to do in it?

[spring grotto]

Yeah, it's a known issue

[normal river]

So what problems do w still have I still can't logintolog into my main account

We

[spring grotto]

Is it saying that you're getting a connection error or just infinite loading? And do ALL servers not work or is it just the one your account is on?

[normal river]

Connection error

I know sandy works but when I Change The server they all don't work

[torn loom]

i facing this problem too

[spring grotto]

Got it. Follow the pinned message then

[normal river]

I already try'd all that the ones I can't do our change device

And change internet

Ok good night tech team of azur lane hope you's fix this problem REALLY frustrating

[wise marsh]

im still getting connection errors when i try to login gotta turn off my wifi then turn it back on once im in the game

[celest frigate]

Guys any of you have this issue where you cant login using mobile data? I can login with wifi just ok, tried reinstalling and restarting phone

[wise marsh]

im using wifi period and having the same problem

[wild rover]

Is it just me or is anyone else getting a weird resolution, like my loading screen picture is cut off and the tip is off center.

[torn loom]

i can log in with wifi but can't with mobile data

[wild rover]

That's normal.

BTW I couldn't ever play with Mobile Data

Even if it was hotspoted

[spring grotto]

If you're having connection issues w/ just one specific type of network (your Mobile Data doesn't work or your Wi-Fi doesn't work) try using a VPN w/ those connections.
@wild rover Yeah, the loading screens getting cut off is a known issue w/ the UI update. Hopefully it'll be fixed before too long

[wild rover]

It's been lowkey bothering me.

[celest frigate]

The thing is i have been able to use mobile data until the bismarck update

[oblique cosmos]

Any1 having a white flash during login ? Followed by network error.

[celest frigate]

I do

[oblique cosmos]

Apparently using vpn i can enter the game but without it cant.

Its happening after the Bismarck update.

[thin relic]

White flash and network error? I'm on vpn rn and I get press to start , and after login and land on the server select screen, I get white flash and get sent back to the press to start screen

[maiden patrol]

Account recovery takes a very long time 😕

[broken ivy]

hello everyone, i wanna ask about Yostar acc binding, why i always get to tutorial after changing from fb to yostar bind? i'm playing on emu though...

[spring grotto]

Did you bind to Yostar in the settings menu in game?

[rancid tartan]

You, toaster, you may remember me.
basically driving to the other end of germany allowed me to login without problems.

Though, the withe flash on the login screen persists.

[broken ivy]

so i need bind first on setting then bind on login screen?

[spring grotto]

@rancid tartan Yeah, for some reason everyone seems to be getting that white flash. Even I do w/ a stable connection in the USA. So it doesn't seem to be network related. But we do have it reported for the devs
@broken ivy Yes, you bind your account in the settings menu and then you retrieve your account on the title screen. Binding is never done on the title screen

[broken ivy]

@spring grotto i see, lemme check again... thanks for the advice 😃

[rancid tartan]

Ah, sad and somehow relivign at the same time, to hear that the flash thing is universal now. Thanks for telling m.

[broken ivy]

after try to bind to yostar it says my account is already bind somewhere, am i must unbind from fb first?

[spring grotto]

What's the error specifically? Do you mind sending a screenshot of it?

[broken ivy]

wait a sec

[spring grotto]

Ah, gotcha. So for that error, it's a form of email error. It's either conflicting w/ your FB email or it's already in use (which would be true if you tried using Yostar binding on the Title Screen). For now, can you please try a different email address? If it's a different one than your FB one, can you please try using the same one?

[broken ivy]

i see, my current email already bind with fresh account it seems, lemme try with another email then and see if its works

[candid finch]

Hello, I have a problem with tutorial in the game through which I have to build a ship every time I log in, otherwise I can not do anything and by this bug I had to build 3 ships that I really did not want to do.Does anyone know how to fix it?

[broken ivy]

@spring grotto it works with my another email, kinda wierd i'm bind it with 2 email account instead 1 same email lol

[candid finch]

This is photo of my problem and its show every time I log in

[spring grotto]

Did you fully complete the tutorial? And it always reset to this specific point? Where you have to build a ship?

[jaunty prairie]

Sorry I have this problem right here I’ve been trying to go in for the past few hours since 3.30pm Singapore time but I’m still here I tried rebooting the whole phone and closing the game and all but nothing seems to work..

[candid finch]

@spring grotto I finished the tutorial and it is always displayed when I turn on the game, so I was forced to build 4 ships and it is still displayed every time the game is restarted

[spring grotto]

@jaunty prairie Do other servers work fine? And does it eventually give you a "Network Error"?
@candid finch Hm...and have you tried a reinstall of the app? Just to see if that fixes it. If you do wanna try that, be sure to bind your account

[jaunty prairie]

@spring grotto it doesn’t show any network error I thought it was just the internet but I tried my other games it fine thou

[spring grotto]

Okay, and do other servers work fine? Like Sandy, Washington ,etc

[sinful yoke]

hows my checklist been

[spring grotto]

It's been good Thankfully the network errors seem to lower right now. But it is still just early in the morning (at least for me)

[candid finch]

@spring grotto I did not try to reinstall, but if it can help, I'll try it

[spring grotto]

It can be worth a shot just to see if it solves the issue

[smoky eagle]

still having "hash file check failed" after reinstalling 2 times

[spring grotto]

Hm...have you tried a different network connection and also possibly a VPN? And also when you reinstalled, are you using Data or Wi-Fi?

[smoky eagle]

i dont have another connection and i was using wifi

[jaunty prairie]

@spring grotto my other friend’s servers are fine

[winter zodiac]

Not sure I got an answer from my question earlier.
Other servers are fine for me, but not Avrora

Worked fine ‘til earlier today o:

[spring grotto]

@smoky eagle Hm...so I personally only can suggest this then, try a VPN to see if that solves the Hash error. Or possibly even trying a reinstall with it on. But unfortunately that's all I can think of
@jaunty prairie So are you personally able to sign into all the other servers besides the one that your character is on?
@winter zodiac So all servers work fine expect Avrora? And do you get a "Network Error" or just a infinite loading loop

[winter zodiac]

Just infinite loop :3

It’s almost as it tries to log me in twice tho, which is kinda weird

[spring grotto]

Hm...I'd say try a VPN and see if that solves it. If not, contact support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[winter zodiac]

Mm, haven’t dabled with vpn before, is there any recommended type to use with Iphone? o:

I’m also from Europe, not sure if that affects it

[spring grotto]

For iOS VPNcat is pretty recommended from users

[winter zodiac]

Thanks!

[jaunty prairie]

@spring grotto donno will try if reinstalling don’t work

[karmic onyx]

Help i always crash when open dorm

[spring grotto]

What kind of device are you using?

[karmic onyx]

IOS

[spring grotto]

What kind of iOS device specifically? Like iPhone 6,6s,8,etc

[karmic onyx]

IPhone 5s

[spring grotto]

Gotcha. Unfortunately there's a known issue w/ devices w/ low RAM count (which includes the 5s) and causes them to have crashing issues. It's been reported to the devs but there's unfortunately no known work around right now.

[pale skiff]

I can’t get in, it’s like last night all over again.

Internet and other game are fine so I guess it’s something wrong with server

[spring grotto]

Well follow the pinned message for possible solutions for it

[karmic onyx]

@spring grotto oh, i hope they fix it

[deep olive]

hmm... somehow I can't access the game from nox player since the new patch. is there any other people having the same problem?

those forever loading problem

[karmic sand]

How do you get the preset themes in the dorm?

[deep olive]

can access the game from phone tho

[karmic sand]

I have the cat cafe theme and the autumn breath theme but no das bismarckus

Do you need to have the full set to use the preset?

[deep olive]

probably because you haven't bought it yet?

@karmic sand yes

[karmic sand]

Alrighto

GIRLS SPAM MORE

Alright thank you!

[deep olive]

oh well time to play on my phone again

[karmic sand]

Somehow its not placing down everything

[deep olive]

hmm let me test that first

[karmic sand]

Is it a bug or is it a feature

[jolly nexus]

Hello. I have problem with loggining to my account on new device using facebook and twitter. After choosing option game crashes. Reinstall didnt help.

[spring grotto]

Okay for that issue, there are two workarounds you can do. The first is to try turning on and then off developer mode on your phone. The other one is to log into your account on another device (such as a spare phone or PC emulator) and binding your account to Yostar on that device. Then log into Yostar on your original device as Yostar won't crash the game like FB and Twitter

[karmic sand]

How do I turn on developer mode?

[jolly nexus]

in options tap sys info?

[karmic sand]

Oh wait

[spring grotto]

No, those solutions are for the other user. It's only for crashing issues from third party logins

[karmic sand]

For the phone

[jolly nexus]

programmer mode?

oh w8 trying it now. just turn it on/off, or try to log in when dev is on?

[spring grotto]

Turn it on and then off

[jolly nexus]

roger roger

welp

time to make yostar acc. dev mode didnt help me

[spring grotto]

Darn. Yeah, that first one is really finicky if it wanna works or not. But Yostar is a guarantee fix

[jolly nexus]

where to make yostar acc

https://www.yo-star.com/ ?

[winter zodiac]

Game works now! Worked on my wifi when I got home

[spring grotto]

@jolly nexus You'll need to log into your AL account from a separate device (like a spare phone or PC emulator) and bind your account Yostar in the settings menu just like you did with FB and Twitter

[jolly nexus]

oh its email one. im stupid, lol. doing it now

[karmic sand]

Oh yeah, there was an issue with Azur Lane not working with mobile data

Before the major update came I could play it just fine

But today when I went to work I couldn't play

[jolly nexus]

It did work. Thank you for support @spring grotto Have a nice day 😃

[spring grotto]

No problem at all

[low tusk]

So...i am getting the "infinite loading" screen not after logging in but after playing for some time or idleing around on any screen for too long...issue is on emulators only(tried nox / mumu) but my mobile and tablet work just fine...

[white halo]

I got this notification that wont go away even though there is nothing in academy that I haven't already viewed.

[spring grotto]

@low tusk Check the pinned message for network issues
@white halo It's a known issue more than likely due to Z23 being reactivated

[white halo]

Thank you. I was also gonna ask about z23 but no need to now lol

[low tusk]

@spring grotto should have added that im just getting the "loading when im going back to the main screen, i could farm for hours if i stay in event/campaign screens

[neon pike]

friend have this "color" issue on Nox, didn't change anything in settings it just happens

[fast ravine]

Is anyone else having a problem buying gems?

[karmic sand]

Doesn't work over mobile data in my experience

You must be under a wifi for some reason

[young crater]

yo quick question: can you use VPNs on Nox on the latest build?

getting the infinite loading loop and using VPNs solves it, only on my phone though, my version of NoxPlayer is old which can't connect to any VPN

[mild mortar]

Yo how long is the email reply usually?

Spent 160 on gems but I didnt even get any

emailed them but no repl yet

[spring grotto]

@fast ravine That's usually a connection error. Try a different network connection and/or a VPN to see if it helps
@young crater You should be able to on the latest version
@mild mortar Anywhere between 1-5 business days. Usually on the lower side if they don't have a backlog

[mild mortar]

Must have a big backlog I guess everyone trying to get Bismarck

[young crater]

@spring grotto aight, thanks. Only got one shot at this then, since internet data on a ship is very limited.

[fast ravine]

@spring grotto hey thanks just switched the connection and it worked.

[lost pagoda]

Ugh the connection to the server shit is still happening with me

Sometimes it works sometimes it doesn't

Fuck sake

[vernal void]

Can i disconetted my account from yostar? Cause my email banned

[buoyant shale]

Is the server like chugging or smth

Can’t load into the server at all

[lost pagoda]

Im still having the same issues like yesterday.

[spring grotto]

@vernal void Unfortunately we've been informed by staff that Yostar accounts are permanent and are permanent w/ the AL account and the email associated w/ them
@buoyant shale Follow the pinned message for possible workarounds for network issues

[vernal void]

@spring grotto so what i am do when switch device?

[candid finch]

@spring grotto I reinstall app and its help but this time I can't login to Facebook and Twitter

[spring grotto]

@vernal void Hm...I can only suggest to bind to FB or Twitter in the meantime b/c we have relayed the feedback of being able to unbind them
@candid finch How so? What happens when you do

[candid finch]

@spring grotto When I select a login via Facebook or Twitter, I am being thrown out of the app into the home screen

[vernal void]

@spring grotto ah i see in group bind in fb its not worth it :<

[spring grotto]

@candid finch So it's crashing when you try? If that's the case then there are two options of which you can try. The first is to try turning on and then off developer mode on your device. The other option is to log into your account from another device (such as a spare phone or PC emulator) and then bind your account to Yostar on that other device. Then on your original device, log into Yostar b/c it won't crash the game like FB and Twitter

[runic compass]

i think i have a bug my hq has a notification eventhough theres nothing i can do in either the dorm or the academy

[spring grotto]

It's a known issue. More than likely due to the reactivation of Z23

[runic compass]

ah ok is there gona be a bug fix soon or?

thanks for the quick reply bty

[spring grotto]

Unfortunately I can't say There's a chance it fixes itself when you complete the Z23 missions again though. And no problem as well

[potent vessel]

is there going to be a fix on this Can't Load without a VPN or Re-Instal the Game?

[sinful yoke]

probably

[halcyon swift]

hello i turned off the option to buzz when receiving a new ship but it still does despite that is that a known issue or its just me having it?

[potent vessel]

i only can play around 1-10 min,i can't take this anymore

[lusty shuttle]

@halcyon swift same issue here

[halcyon swift]

well at least im not alone thanks

[loud lodge]

Can play with home wifi. But cant connect outside. Kinda annoying, but i can manage for now

[ripe belfry]

so. i have an issue. and i'm wondering what ways it can be solved...

i wanted to swap from JP to EN. so i did
i wanted to join a friend, but i didnt check the server before i started (he is on avrosa, i'm on Sandy)
i've spent money on gems, and used some of the gems
i want to move to the other server without losing my money investment
i've played till 1-4 and all progress is irrelevant
i have a yostar linked account
so depending on feasibility i have some solutions that i've concocted

A. i request a wipe of my account and a refund of the purchase so i can start fresh on the other server (it seems the easiest and the operator doesnt have to do much)

B. migration (ive been told it's not possible) but what i'm after is presence on avrosa with my gems and the saratoga first purchase bonus

C. i'm shit out of luck and have to say goodbye to the money. in which case the move wont happen

[exotic olive]

Any solutions for infinite loadin when you get to the notification screen?

If not, then it looks like I won't be playing AL until they get it fixed.

[harsh glen]

I HAVE ANGERED THE GODS OF CODE

halp

[keen raft]

just press hide in the top left

[harsh glen]

Yeah, but like, why does it popped out ?

And how

[torn schooner]

Was there a change in how much points is given for PVP? I am getting way lesser points now when attacking someone who is of higher rank.

[proud panther]

Hello ! I have problem. How I can start game, it lauding and before it fall. How is fixing? (Nokia 5 , android 9)

[dense canopy]

my game crashes everytime i try to change a unit in dorm