tech-support

[plush bough]

So I can access comissions

@sinful yoke I finally found a way to retreat! And yeah, after retreating, it's now unstuck!

Thank you so much!~

[hot heart]

Uh...Hello? just some questions where exactly can i ask for customer support? and if you can help me what can i do to play the game? i just installed the recent update with the new loading screen showing enterprise, but the bar is full and i am not in the game properly

[pure fiber]

I have the same issue of infinite loading but logging in with another device didn't work. For some reason when I logged into the other device with my Facebook account I ended up having to play the tutorial again. What's going on ?

It appears I connected to the wrong server on the second device

On the correct server though I also get an infinite loading with a girl telling me that she welcomes me to Azur lane

[slender canyon]

I got an infinite loading screen.

[hot heart]

same here

even using vpn doesn't work

[pure fiber]

Which server are you guys on ?

[hot heart]

dunno can't even get to the login screen

[slender canyon]

I don't even make it that far.

Was on Lexington though

[hot heart]

just to be sure its enterprise on the loading screen right?

[pure fiber]

Huh I'm on Washington, and I get an infinite loading on both devices

[slender canyon]

Yup

[hot heart]

yeah maybe its the update?

[pure fiber]

But my infinite loading is after the login step

[hot heart]

i think ours is before

[slender canyon]

I've been unable to play since the update because of the infinite loading screen.

I don't even get to login

[hot heart]

the loading game screen right?

[slender canyon]

Right after the game starts and the various logos are shown, it goes to a loading screen with Enterprise on it. Bar fills up in a few seconds then nothing. I've left it to run in the background for two hours at one point and it never finished loading so I could log in.

[analog notch]

Try swapping mobile data/wifi, or to a VPN spoofing a different country

[hot heart]

smae might be here for me, tried with vpn same results

@slender canyon did you download the update ingame or at the store?

[slender canyon]

Had to go to an external site. Google play store keeps telling me the app is incompatible with my device even though I was running it just fine before the update.

So I can't download it through play store

[hot heart]

@analog notch nope no dice, mobile data doesn't work and i think it not even loading anything, the arrow on the mobile data symbol should be lit up when there is echange of data through the internet?

Hmmm maybe the devs screwed up something when updating?

[south meadow]

This might be the wrong place to ask but if there an email or somethin' that your supposed to contact when you purchase gems but don't get anything?

[analog notch]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[analog notch]

@hot heart how about a VPN

[hot heart]

@south meadow no its the right place just different topics and Ironlood just helped you out

sorry but still didn't work

[analog notch]

May i ask what your phone's Ram and memory are

Model perhaps

[hot heart]

hmmm but if you recommend me to buy a new model can't don't have the money, it has 2 gb free(Storage) and 445 mb free(RAM) and model is Samsung Galaxy J7

[analog notch]

Hopefully we can find a solution without new phones

Imma backread for abit. Kawaakari has been dealing with most of the issue

[hot heart]

hmmm what about emus?

[analog notch]

Nox or bluestacks 4 would work. Others too im sure

[hot heart]

then nox bluestacks for me is water and oil

[analog notch]

Have you already bound the account on your phone?

[hot heart]

mhm

[analog notch]

Excellent.

[hot heart]

you gonna recommend reinstallment?

[analog notch]

(I was thinking you would install Nox at this point)
Reinstalling is also an option

[light siren]

hello

when i try to bind with the yostar and send email verification it doesnt send anything?

anyone know why?

[analog notch]

Reinstalling would correct any files that may gave been corrupted

[hot heart]

already have nox, its best for games like honkai impact, anyway i'll try these methods i'll get back to you later

[analog notch]

@light siren what email service are you sending from? (Eg. Gmail, hotmail)

[light siren]

gmail

[analog notch]

@hot heart bonvoyage. Fair seas

[light siren]

also is there a way to bound my azur lane to a new fb account?

[analog notch]

@light siren what menu are you trying to bind from?

[light siren]

the in game one

not the start one

[analog notch]

Im assuming you've checked spam folder

[strange merlin]

Is the 3rd Akashi pixel quest supposed to be available?

[light siren]

yea i ahve

[strange merlin]

Mine didn't unlock today, even though the first two are completed. I also didn't get rewards for the 2nd one, so something's screwy.

[analog notch]

@strange merlin yes. Check that youve filled in every square you can of the 2nd (bottom left maybe)

[strange merlin]

There aren't any A/B/C/D/etc. letters showing, so I suppose it's complete.

If the game didn't give a reward, though, it must not be registering as such.

[analog notch]

@light siren what binds do you currently have among tw/fb/yas?

[strange merlin]

Uhh, Facebook, IIRC

This doesn't seem to be a widespread problem, at least.

I'm sure I would've heard an uproar if it were

[analog notch]

@strange merlin can you screenshot the art that might be bugged

[light siren]

i had fb but that caused issues so i made one for twitter

oh nvm i got

[strange merlin]

I'll have to go open the emulator, but I suppose I can upload it to imgur or something.

brb

[analog notch]

@light siren did you get the verification email?

[light siren]

yea

it worked when i used my secondary email

but not my primary

so then i resent onto primary and now its done

[analog notch]

That's a relief

[light siren]

yea i was so scared coz i only just got my acc back aswell

[analog notch]

Glad your account looks to be secure

[analog notch]

You are amazing for getting that to me

[summer thorn]

i was gonna ask about the infi loading issue but backread and saw others having it. i'll wait then

[foggy shore]

[analog notch]

@summer thorn is your account bound?

[summer thorn]

yes to my twitter

[grizzled ledge]

This changes nothing. I put the checkmark on there but it still shows a notification

And the screen stays blurry too

[analog notch]

.
I need to leave. Dont break your games until ender, toasterstrudel, kawaakari, or lfire get here
.

[foggy shore]

@grizzled ledge you have a blurred screen after putting notififed ?

[grizzled ledge]

Yes

[foggy shore]

@grizzled ledge does the notification show up ?

[grizzled ledge]

Yes

[foggy shore]

@grizzled ledge because the thing is if the notification show up you will have a blurred screen

[grizzled ledge]

Okay

Can I post screenshots here?

[timid salmon]

Hi

[foggy shore]

Yes

[foggy shore]

@grizzled ledge the thing is that notification will show up no matter what, you just have to re launch 1 time in this case

[grizzled ledge]

I already closed and re-opened the game a few times

Ill just wait until the devs fix this, its just a minor inconvenience. Thanks for your help though! @foggy shore

[foggy shore]

@grizzled ledge without notification ?

[lunar solar]

Can i ask a quick question?

[foggy shore]

@lunar solar sure but im not a savior

[wispy trench]

I can't connect to avrora, it just loads infinitely

[lunar solar]

@foggy shore is it possible to overwrite an binded account?

Or probably transfer the binded account.

[grizzled ledge]

Same problem even with notification off but thanks

[foggy shore]

@lunar solar idk im just a simple player

[lunar solar]

@foggy shore i see (thanks anyways)

[wispy trench]

Is there an email for support

[foggy shore]

@grizzled ledge try al least 2 things left, have space storage and try different connections (wifi, 4g,...)

@grizzled ledge if the big three cannot save ur ass then wait

[analog notch]

Customer service email?

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[midnight garnet]

Hi everyone, after the update, I could not log into my account due to an error linked to Facebook, the old account was blocked and there was no new binding (but there is a Facebook connection, but it all starts with learning). Help pls

[analog notch]

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[midnight garnet]

Ty

[lunar solar]

Thanks @midnight garnet

[slender canyon]

I found a work-around for those like myself who were stuck in infinite loading

[analog notch]

Speak

[slender canyon]

I used apkpure to download and update azur lane.

The game needed further updates but was not prompting me to install them.

apkpure gave me the prompt and I used it to install the updates.

[austere hollow]

use qooapp?

[slender canyon]

I thought I lost my data but it turns out, I was migrated from Lexington to Washington

[fresh folio]

I'm having this bug since yesterday: I had a research going on, completed it, however upon trying to select a new one, even though there are 5 options, in the pop up window it would only show me a max of two choices. I thought it was a server error and disregarded it. After going back to the technology tab, the game keeps refreshing like it shows on the picture and I can't click anything and the only way to get out is to close the game. I'm really not sure what is going on.

[pure fiber]

The real weird thing with the infinite loading after login bug is that it only occurs on the server on which I have all my progress. When I try a server where I never played before the tutorial starts just fine and I can play through it. I tried to play on two devices with my Fb linked account but ended with the same bug on both phones.
Has anybody managed to fix this ?

[mental grove]

^same i can't login into the server that i play in, but i am perfectly fine with servers that i never touch

[misty crow]

Not at the moment @pure fiber
it has been conveyed to the devs with the highest priority tho

[pure fiber]

Thanks for the info 🙏

[autumn eagle]

I have an account on Washington server and after the update I can't log in, it is stuck on the loading screen, it loads and loads but nothing happens, other servers where I don't have an account on works fine

[misty crow]

@fresh folio
It's a known issue
https://trello.com/c/zvtsahxo/725-research-projects-softlock

also is that ookami?

Trello

Research projects softlock

Some research projects feature missing assets and opening Research tab causes game to softlock with infinite loading.

Labels

Critical

[autumn eagle]

oh i just realised the guy above me has the same issue

[fresh folio]

Ohhh
Damn, I feel sorry for the spam then. Should I crop the message?

yes

[misty crow]

nah it's fine

[floral field]

Is this plane intended to be a torpedo bomber? Or is this text issue already known

[misty crow]

that should really be in #bug-reports but no, i don't think it has

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[misty crow]

please report it

[floral field]

Okay thanks

Translation issue or bug?

[misty crow]

translation

you can still use it on hyuuga right?

[floral field]

Yeah I still can, only issue is that it’s called a torpedo homer

Bomber*

[modern mountain]

Does a respond from yostar usually take 3-5 days?

[misty crow]

we are told to expect 3-5 working days

[modern mountain]

Just askin not complaining m8

[misty crow]

nah, just specifying working days

[modern mountain]

Alrighty then! See ya! Hopefully i get my account back

[craggy sigil]

anyone have this problem and then they never get their ships

I reloaded and I still didn’t get them but the orders are gone but it still says they are there at the top

[spring grotto]

It's a desync issue. When you restart, the ships are automatically sent to your dock. You can sort your dock by time joined to help determine who it was

[craggy sigil]

uhh it looks like this

[misty crow]

which means you got cygnet and gridley

[craggy sigil]

Nop

I saw those ones

I used 6 cubes for 6 ships

I saw it open gridley cyg sims and one other

The rest I already had

Then there’s this stuff too which isn’t a big issue but a little confusing

I legitimately just haven’t gotten the other ships

[spring grotto]

Well you got 5 ships(Sims,Ama,Lea,Grid, and Cyg) so there's only one missing if you spent 6 cubes. Try restarting again just to see if that changes anything. If not, you can try contacting support regarding it

[craggy sigil]

restarted three times unfortunately didn’t fix

And the Amazon I had before

I was saving her for lb idk why she’s there

[spring grotto]

You said you saw it open Sims. Amazon came after Sims in time joined so you must have pulled her in that pull

[craggy sigil]

idk maybe

im def miss at least one

I’ll try emailing or smth this is like the third time

[mighty mirage]

Does anyone know how to fix this? Thanks

[spring grotto]

That's usually believe to be a network error. If possible, try a different network connection (e.g Wi-Fi/Mobile Data) and/or a VPN. You could also try restarting your device as well if you'd like

[mighty mirage]

Thanks

[summer idol]

is the research bug still not fixed?

[spring grotto]

Ideally it should be. Are you still having the issue? If so, try collecting your research project from the home screen so that it refreshes the project page and hopefully gets rid of the bugged projects

[summer idol]

I don't have any project started.

[spring grotto]

Hm...and you still can't access the project page?

[summer idol]

nope

[spring grotto]

Well there might still be some issues w/ it then. We'll let staff know

[mighty mirage]

Im still getting GooglePay/AppStorePay/Molpay failed:200220 error .
Anything else I can do?

[spring grotto]

You tried ALL the steps I gave? Different connection, restarting your device, AND a VPN?

[mighty mirage]

Yep :(

[spring grotto]

Hm...not too sure then. It might fix itself after some time but in the meantime, the only other thing I can suggest is to contact customer support to see if they can give any insight to the issue

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

contact info in the message

[mighty mirage]

Ive been trying to fix this for a couple of days now.But ill try to contact them thanks

[ember knot]

i cant log in, do i need to use a country specific vpn or something

it keep repeating this loading

[hard quail]

How do I fix the resolution

[coral patio]

Okay, what should i do next

[misty crow]

@ember knot does it work when you switch servers?

@hard quail restart the game, don't go through menus so fast

[ember knot]

eh

i restarted several times

used my wifi and mobile data

[misty crow]

as in switch the server you're on

[ember knot]

ok let me try

[coral patio]

@ember knot try use vpn

[misty crow]

if it works err, then it's a bug

[coral patio]

No one answer me

Okay

UwU

[misty crow]

hold on

did you only get that error when you tried logging on?

[ember knot]

shit

i can login on avrora

only lexington cant

[misty crow]

ah no

[ember knot]

wtf

[misty crow]

it's a weird bug

ok so this is what CS informed us

email them

[ember knot]

does dis mean my 17 oathed waifu is all gone

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[ember knot]

😭

[misty crow]

https://cdn.discordapp.com/attachments/501231036433432576/580714364844244992/Capture.PNG

this is what we got btw

[ember knot]

uid for server all the same?

[misty crow]

unfortunately no

[coral patio]

I lost my UID, but still have twitter account

[ember knot]

how do i see my uid then

[coral patio]

I lost my FB too

[ember knot]

😭

[coral patio]

What should i do

[misty crow]

@coral patio wait didn't you lose your account?

[coral patio]

Yea

[vast oracle]

help, i cant exit game.. have to force tap home tab on phone to minimize game. is this a bug?

[coral patio]

Try logging in today and that

[misty crow]

@vast oracle yes

@ember knot well just try contacting them anyways

@coral patio hmm could you try reinstalling?

[vast oracle]

thanks, hope it can be fixed soon

[ember knot]

eh can i login through twitter?

[misty crow]

well

UIDs vary from server to server

[coral patio]

@misty crow Couple time

[misty crow]

i tested earlier with avrora and lex

[ember knot]

only fb is broken or twitter too

[misty crow]

i mean you can try with twitter

see if it works

[ember knot]

ok

rip azur lane

my damn 300$ account

😭

[coral patio]

Still wait the answer from CS until next Sunday

If my account not back ok then

[misty crow]

i can only suggest a vpn for now

really not sure

[coral patio]

I will make new account

[misty crow]

if that doesn't work, then yeah either wait for a reply or restart

[ember knot]

hell no shit twitter doesnt work

😭 😭 😭

[misty crow]

alright then please contact them via email

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[remote wraith]

i think it server side, vpn didnt work for anyway since i report the login bug here

Anyone*

[mighty fractal]

How can i see the uid ?

I can't even login :(

[remote wraith]

welp have to login to get the uid i think

idk weird bug, everyone can login except some

[modest parcel]

How long do you suggest I wait to hear back from CS about missing gems email?

[coral patio]

UID can be seen under IGN

[mighty fractal]

The problem is i get infinite loading using fb

[misty crow]

3-5 working days

[modest parcel]

Kool

[ember knot]

eh

wait

i have send a photo of my account profile here before

i found my uid

[patent bloom]

yo

uhm

how do i login? after the update?

[coral patio]

I lost all of my pic

[misty crow]

@patent bloom please refer to the top most pinned message

[coral patio]

Fuk me

[ember knot]

rip hope they reply fast

cuz i saw bismarck and i wanna go back to this game

[carmine hedge]

I cant login keep getting infinte loading screen what to do?

[sinful yoke]

where are you getting the screen?

[ember knot]

@carmine hedge same with me

[carmine hedge]

If i start game and click login

[ember knot]

try selecting other server

[carmine hedge]

Other server works immidiatly

[ember knot]

if yea same problem with me

[carmine hedge]

But everything is on avrora

[misty crow]

ok if that's the case

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

[carmine hedge]

Thank you

So this is a problem that need to be solved manually or with new update?

[spring grotto]

They're gonna attempt to solve it manually for now

[ember knot]

what if i cant get bismarck because they delayed restoring the account tho

😭

bismarck released right i saw in game news

👀

[remote wraith]

lol tbh it really painful see other ppl be able to login and play

[sinful yoke]

[ember knot]

more painful seeing the trophy room @remote wraith

[remote wraith]

oof

[patent bloom]

is there something the support can do about this?

a few updates ago, it got reset back

i already had everything from easy complete

[spring grotto]

If you're referring to the fact that you completed it when it was first introduced last year, and now you have to do them over again, that's normal. You need to complete them again to unlock the harder difficulties

[patent bloom]

alright

thanks

[misty depot]

I log in with fb

But game not responding...

[spring grotto]

Try restarting your game and device to see if that helps the issue. That's what we know for Error 99

[misty depot]

Try it many times

[spring grotto]

Even your device?

[misty depot]

Samsung galaxy j7 pro with mobile internet

[spring grotto]

And you restarted it as well, yes?

[misty depot]

Yes

[spring grotto]

Hm...if you really did restart the game AND the device and it didn't fix it then that's a problem. Everyone else says that fixes that issue. Can you try using a different internet connection(e.g Wi-Fi/Mobile Data)?

[untold loom]

Has anyone gotten this problem where you cant claim your final EXAM reward?

[spring grotto]

Yes, it's a known bug. Unfortunately there's no known work around till the devs push a hotfix

[untold loom]

ah i see

Thanks for the heads up

[indigo mortar]

Hello. I lost my account. How do I get it back?

[green copper]

i haven't get free 10 wisdom cubes

[spring grotto]

@indigo mortar Did you have it bound to FB or Twitter or YAS?
@green copper You checked your in game mail it wasn't there? It was sent out the previous day

[indigo mortar]

In FB

[green copper]

previous day? when and what day?

[spring grotto]

@green copper For me specifically, I received it on 5/21
@indigo mortar Okay, log into FB from the initial title screen. There's a pinned image of what to do. You'll start from Step 4 from the image

[indigo mortar]

When I try to click on the Facebook icon on the initial screen, they write to me "you have previously entered the application through Facebook, you want to continue." When you click to continue me perekidyve 1 level account. When you try to press "cancel" the same.

[spring grotto]

Make sure you choose the correct server. It needs to the server you previously played on. As in, if you played on Sandy before, you need to choose Sandy instead of Washington

[indigo mortar]

I have already tried on all servers. Although now try again.

[spring grotto]

Yeah, you need to choose the server AFTER you log in with your Facebook account

[indigo mortar]

This does not work. Always perekidyt 1 level accounts.

[spring grotto]

Hm...and you sure you logged in with the correct FB account?

If so, then follow these steps

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[keen yew]

So if i bind my Azur Lane Account to FB
Deleted AL then redownloaded it
Choose the FB button at the start and the server i was on before
But it takes me back into the tutorial and tells me to make a new name
Doing so and checking settings afterwards then my FB and Twitter got
Auto-bind to this New Account does that mean my Old Account Was Overwritten?

[spring grotto]

So your Twitter got added as well?

Even though you didn't bind it in the settings

[tiny mortar]

any idea why this is happening ? im using facebook account,

[spring grotto]

@tiny mortar Does it work properly on other servers?

[tiny mortar]

yes

it works fine when i start as a fresh account on a server

like i can play sandy since i don't; have an account there

but avrora is broken

where my account is

[spring grotto]

Okay, unfortunately it's a known issue right now. Go ahead and contact support and they'll attempt to manually get it fixed

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[tiny mortar]

Unfortunately, i contacted support via email and the only thing they said is its a known issue and we're fixing it

[keen yew]

Yea

[sinful yoke]

guess they got all the info they needed

[spring grotto]

@tiny mortar Okay. Well then if they told you that, then you'll just need to wait for it to be fixed
@keen yew Hm..double check all servers just to check them. B/c if your Twitter got auto binded, you're back in your old account

[heady grail]

changing my 1st fleet and entering an area i was doing previously with my 1st fleet uses the old 1st fleet formation

[spring grotto]

It's a known issue

[heady grail]

any known workarounds?

[spring grotto]

Personally not that I know of. Not sure if anyone said their fix. Just attempt to edit the fleet again from the main menu and see if that saves it properly?

[heady grail]

i edit it from the main menu to begin with, and it even shows the updated fleet on the screen right before entering the level

[spring grotto]

Yeah, I'm personally not sure then. Sorry I can only say that it's a known issue

[heady grail]

damn

[keen yew]

Got it back

[spring grotto]

[keen yew]

Had to use Twitter
Facebook was being derpy for some reason

[heady grail]

i got it, you can use the daily mission screen to edit your fleets, and theres a button to manually save the formation

you might need to have a daily available to be able to do this though

[spring grotto]

Got it. I'll keep that in mind for people w/ that formation issue, thanks

[carmine hedge]

Help

[spring grotto]

Restart the game and the ship will already be deployed to your dock. You can sort it by time joined to help determine who it was

[carmine hedge]

Tyty

[feral plover]

Everytime i load up the game on phone this happens.

[frank canyon]

Same

[misty crow]

It's a known bug, which can be avoided by not clicking or closing menus too fast

[feral plover]

Ok so i just let it load slowly after a restart?

[misty crow]

restarting does fix it yes

but you can avoid it all together by being a little more patient

[feral plover]

Ok I'll try again

[frank canyon]

Will there be a patch that fix that?

[feral plover]

Alright you're right only happens when i spam close the patch note screen. Guess imma slow down lol

[misty crow]

Well, JP's patch notes mentions some UI fixes, it is unknown if this is one of them, and when EN will be getting it

[novel igloo]

Hi, I just downloaded the game, deleting it before an event with Nagato, and, having connected via Facebook, the training started, and after going through it after re-entering the game I discovered that I had lost my account, what should I do?

[misty crow]

please ensure you're on the correct server

[novel igloo]

Yes, i'm

[elder yacht]

is there a solution for this?

restarting app wont work

[spring grotto]

@novel igloo Did you log into FB on the title screen?
@elder yacht Unfortunately there's no solid work around right now. If you have one running though, you can collect it from the main menu

[novel igloo]

Yes

[spring grotto]

Okay. Then I'd say try this: double check all servers just to see if your account is one one of them. If not, then follow the steps for recovery

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[elder yacht]

ah rip

[wet drift]

Hey Kawaakari, I'm the one with the heating issue while playing post UI update. OnePlus 6 for phone. You suggested I reinstall, but that didn't work.

[cobalt snow]

It's possible that it's become more intensive (few people have reported lag with lower end devices). There are a few power saving options and the like that might reduce the strain the app has on the device, but it'd probably be at the cost of it running 100% smoothly.

[wet drift]

I've tried battery save mode and several other low battery options. I have no lag, but the heating is worrying.

[restive marten]

Did the server response time increase significantly with the last patch? Or is it just me who is having issues?

[snow comet]

hello bros

can you hrlp me&

?

*help

[main arrow]

Hello I need help as well

[snow comet]

i have one bag

[granite lion]

Please state what's your problem instead of just leaving it like that

[snow comet]

ok

well

[distant hedge]

Not sure if anyone else is experiencing this problem. As of the update a few weeks ago, the game crashes at the loading screen as soon as I hit the start button. I’m running an iPhone 5s, and it worked fine up till that point.

[spring grotto]

@main arrow So what's the issue?
@distant hedge Phones with around 1GB of RAM (which includes the iPhone 5s) are having crashing issues. Its known but unfortunately there's no update regarding the issue as of yet

[snow comet]

Reserches in the ab never completes it shows timer 00:00:00 but i cant get reward

*lab

[main arrow]

I did a 10x light construction this morning and got 8 of the ships, however the last two kept saying ship not found

After restarting the application they were gone

I sent in an email but got no reply

[spring grotto]

@snow comet The research more than likely has a requirement that's not met. Look towards the bottom right and you'll see what you need to do to finish it
@main arrow That's a desync issue (Error:20). When you restart, they're automatically sent to your dock. You can sort it by time joined to help determine who it was

[main arrow]

Oh ok thank you

[restive marten]

Could you also please comment on the latency increase issue? I am running a S10 with high performance while on the charger so that shouldn't be an issue. I have reinstalled the game, with no effect. I am tempted to reset the entire device, because it is barely playable right now.

[snow comet]

thank you very mutch

[granite lion]

@restive marten Don't think we can really comment on it, I haven't heard people reporting anything about that, so it's probably something on your end

[cobalt snow]

I know someone with an S10 without any issues personally, so I'd check your end (connections, storages, files) anything that could contribute to the issue.

[restive marten]

Thank you for your reply, I'm gonna setup a HTTP proxy and investigate to rule out any network performance issues.

[ripe swallow]

I got a problem with a purchase on ios. just bought the trading licence for 8,99 dollars and an error did pop up (vanished to fast so I could not read it). But payment went through... I already restarted but it isnt working

[cobalt snow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[cobalt snow]

Make sure to include your receipt alongside the above info and they should be able to get your license to you

[ripe swallow]

thanks

[lethal urchin]

Why did this always shows read alert even i already read it ? Sorry just feel unconfortable by seeing this notification alert

[spring grotto]

It's unfortunately a bug. It's been reported though so we're just waiting on a fix for it

[lethal urchin]

Ok hope they will fix it ASAP

[sly elk]

https://gyazo.com/568731091e916cb41d38a3633400c329

can anyone help me? people said I am banned

Tried reinstalling on phone and nox, but won't get me into my account only can login on a fresh account

[sinful yoke]

are you able to login to other servers?

[sly elk]

yes\

I can login to sandy and all other servers, but not the one I have my main account on. If I logout of my twitter and "start fresh" I can login to Avrora

[sinful yoke]

you cant logout of twitter without reinstalling

its a known issue though and devs are on it, I guess for now you can contact support so they know, but they already know of the issue

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sly elk]

I logout by reinstalling

[cobalt snow]

@dense tulip What's your purchase issue? are you looking to get a refund, or receive items you've paid for?

[raw granite]

hello

[sinful yoke]

hi

[raw granite]

i encounter a slighty infuriating problem

[sinful yoke]

whats the issue

[raw granite]

i got a new phone today, and once i installed the game, i found myself before this screen

[sinful yoke]

the login screen, yes

[raw granite]

up to there, no problem, however, when i try to click on the facebook button, the app intantly shut down

[sinful yoke]

are you on android?

[raw granite]

yes

i can log into the game, but it will be with the tutorial and all, though

[sinful yoke]

try turning on developer mode, turning it off, and then logging in again

[dense tulip]

@cobalt snow the issue is i'm buying a sack of gems, and already paid...but the gems still didn't got deposited into my account

[cobalt snow]

If you were charged and didn't receive gems try this gif: https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif
Act as though you're buying the same pack you bought again, but before the transaction cancel it.
If you get the 200230 error code but still didn't receive the gems, contact CS with your in game name (and UID), server, screenshot of your receipt, and what you're buying/how much it was.

The gif is outdated, but should be the same principles

[sinful yoke]

ah I should update that

as well

[raw granite]

i see thanks

[cobalt snow]

Dev mode instructions, just in case https://cdn.discordapp.com/attachments/488684387932700672/556235295184519179/image0.jpg

[dusky oxide]

im having the same issue as kitsuao, only with the Twitter button
instantly crashes the app

[dense tulip]

@cobalt snow okay, thank you for the advice, i'll try it...and about contacting the CS, i already did it at may 15

[sinful yoke]

@dusky oxide same solution, try it as well

[dusky oxide]

tried enabling and disabling dev mode, doesn't seem to have done anything

[sinful yoke]

unfortunately in that case nothing can be done

I can direct you to customer support though so they get more info on it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[cobalt snow]

If you did so May 15, they may have gotten swamped. make sure that you sent it to [e-mail], possibly resend if you don't see anything tomorrow. @dense tulip

[velvet bane]

Cant log in at all
https://gyazo.com/ebe9bab5ec5f5307adc0c2d5908c2d1c

[cobalt snow]

Also, on the facebook/twitter login crashes, if you have an alt device you can also try logging into an alt device/emulator then bind to yostar

[spring grotto]

Yostar won't crash the game like FB and Twitter

@velvet bane Assuming other servers work fine for you?

[sinful yoke]

I cant remember that solution for the life of me, im still used to no yas with that one

[velvet bane]

Yeah, the tutorial starts on other servers

[spring grotto]

Got it. It's a known issue right now. It's being looked into though. For now, go ahead and contact customer support to see if there's anyway they can manually help you at all

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

I believe the last person said they just replied with “its a known issue and we’re looking into it”

[mortal niche]

I need help with my account. I can not log into my account, although I tried it to fb.*sorry for English

[sinful yoke]

what happens when you try to login?

[spring grotto]

Hm...oh yeah. I'll get some clarification from Aki

when he gets on later

[mortal niche]

Tutorial

[sinful yoke]

did you login in the left side?

[mortal niche]

Yes

[sinful yoke]

did you select the right server?

[mortal niche]

Washington

I choose right server

[sinful yoke]

can you try every server just in case?

[mortal niche]

🤔

It's so strange

[sinful yoke]

nothing?

[mortal niche]

I was too careless

[sinful yoke]

[mortal niche]

I thought that I was on my server, but it turned out that I was on another

[sinful yoke]

I see, well its good that you got your account back

[raw granite]

excuse me again, i did as you said (activate developer mode and restart) but the app still shut down at the same point

[spring grotto]

Unfortunately the only other option to solve your issue is to log into your account on another device (such as a spare phone or PC emulator) and then bind your account to Yostar on that spare device. Then login with Yostar on your original device

Yostar binding wont crash the game like FB and Twitter

[raw granite]

oh quite easy then

thanks for the answer

[alpine knot]

guys need help i've updated and reinstalled and keeps stuck in loading screen like 10 mins

[wet drift]

Anyone suggestions for over heating?

[fervent harbor]

Put it to 30fps mebbe

[carmine hedge]

Is there anyway to switch emails in a yostar acc?

[sinful yoke]

there isnt

[carmine hedge]

My old email is messed up by some hacker

Aww damn

I wanted to switch

[sinful yoke]

you cant remove emails from accounts right now sorry

@alpine knot at that point you'll have to reinstall, is your account bound?

[alpine knot]

yep i've reinstalled 2 times first with mobile data , later with wifi and keeps at loading screen

[sinful yoke]

can you reinstall once more with wifi and let me know once more? sorry to ask you to reinstall again

[alpine knot]

ok i'll try

[carmine hedge]

@sinful yoke soooo about those options

are there any

Really looking forward to them

[blissful kayak]

@sinful yoke about trade license purchase error, i've mailed [e-mail], but there's still no reply to my case, can you help?

mailed them at 18th may but still no reply

[sinful yoke]

there is no ability to change or remove yostar accounts, you can bind with fb/tw though for the mean time @carmine hedge

[carmine hedge]

Okay thanls

[sinful yoke]

@blissful kayak it can take 3-5 business days (mon-fri) for a reply, and it might take a little longer, please be patient

[spring grotto]

@blissful kayak Also, did you send it to [e-mail] or [e-mail]?

[blissful kayak]

[e-mail]

[carmine hedge]

Thanks for your help

[spring grotto]

Okay, just wanted to make sure since it was typed differently in the first message. Sorry for the mixup

[blissful kayak]

mailed previously for gems purchase, it was fast, about 2 days, but for this trade license take them really long, ty btw

[alpine knot]

@sinful yoke well it worked thanks a lot and sorry for bothering

[scenic quartz]

Hi there, I cant find the z23 event anymore 😦 I thought it was available till the 31 :/

[spring grotto]

It's supposed to be. It's bugged right now. It's been reported so the devs are aware

[scenic quartz]

ok 😃 thank you

[sturdy willow]

I can't resize the analog (the left one) is this a bug?

[spring grotto]

@carmine hedge There's been a workflow change now and all support inquires must be sent to [e-mail]

[carmine hedge]

what do you mean by workflow ?

Thanks for the redirection

I had issue with my account once and she was able to help me, but not from the email

[spring grotto]

They've just changed how they take support request

[carmine hedge]

Oh I see, but she still work here right ?

[spring grotto]

Unfortunately that's not really a question I can answer. Sorry

[carmine hedge]

No worries

Just thinking if you can help me then

I haven't play for awhile, since I was busy studying. I log in today, but can't log in, I still can log back with my twitter and still redirected me to the tutorial

I chose the right server

[spring grotto]

Hm...and you logged in w/ Twitter on the title screen correct?

[carmine hedge]

yes after it told me to ''connect''

then i chose the server

but still redirected me to the tutorial

[flint fox]

So uh. Major issue, logged into my account on the Washington server which is my main and its infinetly loading. I logged into another server and it works fine there. Tried a fresh install and nothing still.

[spring grotto]

@carmine hedge Okay. Well I can suggest to just try ALL the servers just to double check them. If that doesn't work, then you'll have to go through the recovery process
@flint fox It's a known issue and the devs are looking into it

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

@carmine hedge Steps for recovery

[slim charm]

does the repair function work? My game auto restarts when im using it

[carmine hedge]

Thanks Toaster

[spring grotto]

@slim charm So you used the function and it "auto" starts the game? What do you mean exactly?
@carmine hedge No problem at all

[slim charm]

@spring grotto yes, it auto starts the game after about 10 minutes (saw some upload and download of data on the arrows of wifi signal on phone)

[spring grotto]

Well it might just be re-downloading files since you used the repair function. After it finishes downloading, does it keep restarting?

[slim charm]

@spring grotto it restarts once then boots up in the "kms subs" screen" . How does it work exactly and is there a dialog box after repair has finished ?

[spring grotto]

It just redownloads all extra asset files in case you have any corrupted ones in your install. Once you've booted back up into the game, it'd done w/ the repair

[slim charm]

so the reboot is normal ? i guess?

[spring grotto]

Yes, the reboot should be normal b/c it needs to redownload the files. If it KEEPS rebooting though after the first one, there might be some type of issue

[slim charm]

oh nc . panicked there for a second

[full furnace]

Hey everyone quick question, I recently changed my iphone for an Android phone (huawei) and I'm not receiving any AL notifications despite everything being (apparently) turned on, any idea?

[shadow bay]

I lost my account I'm currently writing a mail but what should I contain in it

[spring grotto]

@full furnace Hm...if you have them turned on for your game and phone, not too sure then. It's been reported that some players are having notification issues though
@shadow bay Please contain the following information

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[forest pewter]

Hello. I have a problem - I can't disable linking to the Yostar account, the button does not respond to pressing. What should I do?

[shadow bay]

thanks @spring grotto

[spring grotto]

@forest pewter That's intended. You're not able to disable Yostar accounts as of right now. They're permanent w/ the AL account and the email associated w/ them
@shadow bay No problem at all

[full furnace]

@spring grotto Thanks I might just wait for an update perhaps

[forest pewter]

@spring grotto And how do I then change the email account Yostar? I am now switching to a new email, and I want to change it.

[carmine hedge]

@spring grotto is this the right email ? [e-mail]

[spring grotto]

@forest pewter They're permanent w/ the email associated w/ them. Unfortunately they cannot be changed as far as we've been told by the EN team
@carmine hedge Yepp it is

[somber nova]

Erm...is there a reason why AL is stuck on downloading or "waiting for wi-fi" in the playstore? I deleted it for space and redownloading but its not working

[forest pewter]

@spring grotto Ok, thanks

[keen raft]

@full furnace it might be because huawei phones are really aggressive with background app suppression to save battery

https://www.forbes.com/sites/bensin/2016/07/04/push-notifications-not-coming-through-to-your-huawei-phone-heres-how-to-fix-it/#30184b5c1ccc

[manic shard]

Hello, ihave a problem with transactions

i have recently made two purchases of gems but when i bought the second sack of gems i was kicked off google play payment and then i recieved two emails notifying i made two transactions inmy google play credit i then checked my azure lane account and realised i didnt recieve my sac of gems but i recieved my first payment of gems

[sinful yoke]

can you try to buy the sack of gems again, bur CANCEL it and dont confirm? heres an example (its a little outdated mind it)

[manic shard]

Sorry for the late reply but it didn't seem to work

i have the google play order number if it's helpful

[spring grotto]

If that didn't work, then you'll have to contact customer support at that point

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[manic shard]

thank you

[spring grotto]

Also please include the transaction information such as a purchase receipt. And no problem

[full furnace]

@keen raft reading this thanks a lot pal

[full furnace]

@keen raft it worked perfectly I now have notifications! Thanks again!

[marsh rivet]

After the New Update My Game Stucks At The Loading Screen

[sinful yoke]

where is it stuck?

[marsh rivet]

at the loading screen

[sinful yoke]

which screen, can you send a screenshot

[sinful yoke]

that one is due to corrupted files, can you reinstall with wifi?

[marsh rivet]

ok

[marsh rivet]

it works now thx :3

[inland mica]

Hola

[sinful yoke]

hi

[inland mica]

Hablas español ?

[sinful yoke]

hablos poco, profiero inglés

[inland mica]

Vale es que no se inglés pero usaré el traductor

[sinful yoke]

[inland mica]

you'll see I have a problem since the game was updated I can not link my Facebook or Twitter account when it comes to linking the game closes and does not allow me to do anything and it is that I do not know what kind of solution can I give it installed and I uninstalled the game several times and nothing and I did not want to lose the progress I have or my waifus

[sinful yoke]

are you on ios?
and are you trying to bind or login?

[inland mica]

on Android use a motorola g5 and I try to link so I started to log in so that the progress I had and continue because when I enter the game sends me as a new player

[sinful yoke]

can you try turning on developer mode and turning it off, and then try to login again?

https://cdn.discordapp.com/attachments/488684387932700672/556235295184519179/image0.jpg

lo siento esta en ingles

[inland mica]

Do not have instructions in Spanish?

[sinful yoke]

you could google how to turn it on, you’d get spanish results

[inland mica]

after doing that in the developer mode, what else to do?

[analog notch]

Next step is to try logging in again

[sinful yoke]

turn it off, then try to login again

let me know if it works or not

[inland mica]

it has not worked I gave it to login and the game was closed

[sinful yoke]

do you have an emulator or another device?

[inland mica]

no I do not have the game itself works that makes the game is closed is when I want to link my facebook or my Twitter and is that in my facebook account I have all my progress and when I give to link closes

[sinful yoke]

are you bound to yostar by chance?

[inland mica]

I did not connect with yostar I thought I would do it because I read it is safer

[cobalt snow]

Yostar is the safest, bc some devices cause crashes on 3rd party logins for some reason.
If you can, find a device/emulator that you can login with 3rd party logins (FB/Twitter), then bind your account to Yostar.
That should let you login to the device you want to play on with Yostar, and your account.

[inland mica]

is that I do not have another device only my phone if I had not done it from the pc peeo I do not have

[cobalt snow]

You'd have to contact CS or find a device/emulator that you could work with.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[ripe pawn]

Hello I play on En and I can't claim my final exam reward
think the Ui update had something to do with it.

[cobalt snow]

Known bug, wait for a fix

[inland mica]

send an email to yostar explaining the problem I have when linking Facebook and Twitter accounts that the game closes on its own

[green lotus]

do you guys offer tech support to jp players?

have a major UI bug

[cobalt snow]

It'd be difficult for us to address

[ripe pawn]

can someone link the correct yostar email address please?

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[misty crow]

Also no, we do not offer support for JP

[sand tide]

First I had a hard time downloading the update, and now its saying missing unable to find mission interface, update my be required and an error code. After that it starts to load, and kinda gets stuck there (I left it there for like 5 minutes and nothing)

Any tips that might help?

[cobalt snow]

Find a stable connection preferably wifi, rather than data when installing. If you get stuck loading on the enterprise screen, it usually means installation messed up, and you may need an alternate connection wifi/data/vpn.

[sand tide]

After a couple trys it finally finished downloading (or at least I believe so), it goes to the login screen, let's me "login successfully" then click to start which then throws the error message

[cobalt snow]

Could you take a screenshot of the error code?

[cobalt snow]

You may need to do a complete reinstall with a stable connection. Also, just checking, what login method are you using? just logging in?

Does trying any other server get any different results?

[sand tide]

I was doing a normal login, but I tried to use Twitter (which my account is bound to) and same issue. I tried of access Sandy server and that let me go to the tutorial mission, but I didn't try to go any farther than that.

[cobalt snow]

Oh, that's a current issue with logins atm, unfortunately I think all you can do is wait for an update, unless you were to contact CS. Let me check.

[sand tide]

Well dang. Okay, thanks for your time!

[mental willow]

Anyone know how to fix the resolution issue that cuts loading art off?

[cobalt snow]

It's something they're aware of, but we don't have any workarounds for atm.

@sand tide unfortunately, yes, it looks like that bug is the one that's floating around, for now, sit tight for the devs to hopefully fix it soon.

[hybrid ferry]

Any idea when the mission config bug will be fixed?

just moved to a new phone and want to get back into the game

[cobalt snow]

No idea, but I'd expect it to be on the top of their list of things to address.

Actually, for data collection, what device are you on?

[hybrid ferry]

(had to stop playing on my iphone 6, device was too slow)

I'm on iphone X

@sand tide what device are you on? iphone or android? if android, which device?

[sand tide]

Android Galaxy 10+

[dusty tangle]

After having to reinstall the game with the May 20thUpdate, I tried to rebind my account (which is bound to a facebook account). Whenever I try to do so, the game instantly crashes. I've also tried to use an emulator to get around this issue, but when ever I rebind the account, and select the server, it says "Login Sucessful!" and then loads infinitely. Any ideas of what I can do to get back into my account?

*may 20th update, sorry

[cobalt snow]

If it's theres an error that says Unable to find mission config, it's a current bug that's being looked at. What device are you on, just for reference?

[dusty tangle]

A samsung SM J327V

And I don't get any error message, it just crashes

[hybrid ferry]

Ok so I' deleted the game and am redowloading rn

[cobalt snow]

It just crashes on login? are you using 3rd party (facebook/twitter) logins?

[dusty tangle]

It crashes on the 3rd party login. But when using an emulator instead. It allows me to do the 3rd party verification, but just never stops loading while trying to enter the game

[cobalt snow]

Does an error message pop up when doing the 3rd party for emulator, or no?

[dusty tangle]

No

[cobalt snow]

What happens when you try to login the other servers?

[dusty tangle]

Tutorial mission.

[obtuse night]

@mighty fractal do you still have the infinite loading on title screen issue? I'm still getting it.

[cobalt snow]

Sounds like the error most other people are having then

[hybrid ferry]

Ok so I deleted the app and now all is working again!

[obtuse night]

I guess I should try reinstall and see what happens

[cobalt snow]

Mmm, sounds like you had some success. Just for reference, did you try that before, and what's your app provider?

Apple App, I'm assuming?

[hybrid ferry]

yes

so timeline is new phone, dowloading all apps uncluding AL

didnt work

then delete app

reinstall and now working fully and full access to old account from other phone

[cobalt snow]

Ok, that's good then, maybe something went awry on the 1st install. Most other people can't seem to get it to work even after reinstall, though.

I'd advise anyone having the issue to try deleting the app and doing a reinstall on a stable wifi/vpn connection.

[unborn dawn]

Hey just need some info , I think I fucked up today I did the update and thought it was a good idea to bind my account to facebook. being retarded I clicked fabook login in the start screen

I dont know how to get back to my account lmao

[cobalt snow]

You tried to bind on the login screen? that'll overwrite the account with a fresh one, and you'll need to do recovery

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[unborn dawn]

ok thanks ill go do that now

[dusty tangle]

I assume with the complete UI overhaul and the exit from the beta that there's been a relatively large amount of bug this patch?

[obtuse night]

hahaha yes

they even locked down this chat at one point

[cobalt snow]

@sand tide if you haven't tried a reinstall, I'd advise you do so

[icy hemlock]

2F dorm not working as intended?
Usually they recover 50 morale/hour
I leave it overnight but my ships' morale not 150 when I check

[spring grotto]

@icy hemlock it's been reported

[icy hemlock]

👌

[dusty tangle]

Well. At least that makes me feel better, ironically. I suppose I'll just Bully the banana in FGO and hope it sorts itself out next patch.

[obtuse night]

sigh.... After reinstalling I still get an infinite loading on the title screen when attempting to proceed after logging in

[spring grotto]

@obtuse night Weve informed the devs of the issue and they're working on getting it fixed so hopefully thatll be swiftly done

[obtuse night]

Ok thanks. I expected the bug to still be there when the game didn't have an update today. Hopefully soon.

[viscid nacelle]

Is there a list of known bugs?

[spring grotto]

Yes We have #known-bugs along w/ the Bug Trello that's linked in #bug-reports

[misty crow]

^

[viscid nacelle]

Cool, thanks

[median ledge]

Is there a fix to https://trello.com/c/zvtsahxo/725-research-projects-softlock

Trello

Research projects softlock

Some research projects feature missing assets and opening Research tab causes game to softlock with infinite loading.

Votes

1

Labels

Critical

It's been more than 48 hours and I'm still stuck

I can't do any research and it's making me sad

[spring grotto]

And you don't currently have one running?

[median ledge]

Yeah, I don't

Is re-installing the game going to help?

cuz it crashes both of my phones as well as my emulator (Nox)

I've clicked the Repair button multiple times, it doesn't do anything

Just an infinite load

[analog notch]

unknown if reinstalling would fix. might be worth a shot.
A user suggested for another issue that installing from apkpure/qooapp rather than playstore resolves loading errors

[spring grotto]

Hm...the repair button should ideally do the same thing as a reinstall but if you'd like you can try it. But theoretically all the bugged projects should've been pulled from the pool. But either way, I'm bringing up the fact that they're still bugged up w/ the team

[median ledge]

I can only download from APKPure since the game isn't available in my region for some reason

Thanks Toaster

Okay, just deleted the entire game and re-installed it through APKPure, still freezes and goes infinite loading

[spring grotto]

Darn. Alright, well at least we know that that's not a solid fix

[analog notch]

guess i can scratch that one off the list. thanks for trying

[median ledge]

Just hope it gets fixed soon

[sand tide]

I also just finished redownloading and it still gave me the same error message

[median ledge]

[sinful yoke]

did you reinstall with wifi?

[median ledge]

Can the devs do a quick hotfix with forcing another refresh and/or allow it to still load with missing assets?

I downloaded through LAN

[sand tide]

Yes I did

[sinful yoke]

do you mind reinstalling once more? im not sure whats making it persistent

[sand tide]

It'll take a little while, where I'm at currently the wifi is horrible. But I don't mind

[plush bough]

Also, Kawaakari, I fixed the issue yesterday by using one of my missions to go to another world and retreat from there~

(I'm the one with the freezing screen yesterday btw)

[median ledge]

Okay, got my hands on a 4th phone, still has problems at the Research page, infinite loading

[dapper belfry]

List of bugs I've found today; Can't open quick menu in chat(can't look at others profiles), Can't decorate the bottom corner of the dorm, Can still see unreleased skins in the secretary menu, Blacklist is completely broken, (this one is more of a opinion) Chat censor is still overly zealous, Notice tab is broken, Laffey keeps getting set as secretary after closing out game, After entering guild menu the chat starts scrolled half way up. Hope this helps, keep up the great work. Oh and a small suggestion; Since this is the EN version of AL, maybe make the chat censor an optional feature?(I don't know if this is the right place to send this, sorry for the block of text.)

[median ledge]

You should bullet point them instead, it's very hard to digest that wall

[keen raft]

bugs reports should go in #bug-reports
and most of those are already known

[dapper belfry]

Alright, thanks for the heads up.

[hybrid ferry]

@lilac garnet

[sinful yoke]

why are you @ ing staff?

[keen raft]

[vernal gull]

I got a 'account logged in on another device' while limit bursting. Cost me my upgrade material.

Is there a way to get it back?

[spring grotto]

Hm...I would say try restarting your game once or twice just to see if it's a desync issue if your ship didn't get the limit break. If not though, you can try contacting support to see if there's anything they can do

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[vernal gull]

will do 👍

[somber dirge]

Seriously, can anyone help me?
Look so to recover your old account, you bind your current one to your twitter or FB account, but whenever I try to click the bind button it crashes?
Help I dunno if this is already a known bug I just wanna fix this please as soon as possible

[cobalt snow]

Alright, starting from the top, you bound your account that you want to keep in settings - account?

[somber dirge]

Yes

It keeps crashing whenever I do so

[cobalt snow]

And now you're logging in on the title screen and it's crashing with FB or twitter?

Have you bound with Yostar before?

[somber dirge]

Yea

Nope

[cobalt snow]

Alright, first workaround is turning dev mode on and off

[somber dirge]

So use the Yostar one?

[cobalt snow]

Well if you have one yes, yostar binding should work

[somber dirge]

Ok

[hybrid ferry]

@sinful yoke was discussing something with them over dm, wanted to ping a certain part of the thread

[somber dirge]

I see

I'll try

[sinful yoke]

you probably could of send screenshots as it’d just take them to the most recent texts

[somber dirge]

Wait, question what and where us the dev mode? @cobalt snow

[cobalt snow]

Dev mode on and off sometimes fixes the crashing issues. https://cdn.discordapp.com/attachments/488684387932700672/556235295184519179/image0.jpg

[somber dirge]

Oh ok

[cobalt snow]

However, in theory Yostar binding should work fine if FB and Twitter don't

[remote wraith]

welp i see coming maintenace, dont know if this gonna fix the login loop

[cobalt snow]

Actually, you might need to contact CS for that

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[remote wraith]

ye i already contact few day ago, still waiting for response

[cobalt snow]

Oh, then they should be able to resolve it.

[somber dirge]

Where can I register for a yostar account btw

[sinful yoke]

it'd have to be in the ingame settings under account

this is blurry but its a general idea

[somber dirge]

Wait no

Like

How to get a yostar account

[cobalt snow]

It's just an email verification system

Input your email, then verify the code to activate

Afterwards, when you want to login, input the email you used and use the code it generates

[spring grotto]

@median ledge Hey, do you think you can give your UID regarding the bugged Projects? (You can DM if you want). The team is asking for it if you don't mind

[somber dirge]

Oh ok

[median ledge]

Can't DM you, it's blocked @spring grotto

[sinful yoke]

smh toast

[median ledge]

Username's the same

should be an easy search

[spring grotto]

Hey, mine's enabled. I DM you Kawa @median ledge Alrighty, thank ya. I'll get this forwarded immediately

[median ledge]

No problem

[sinful yoke]

true, might be accurian's own rules

[autumn mango]

hi, who should i contact regarding of billing problems?
i email al.cs email but havent got replies
its been 3 days ;;

[median ledge]

[spring grotto]

And you sent it to [e-mail]?

@autumn mango

[autumn mango]

yu i did

bought the trade license but didnt get anything

[spring grotto]

Okay. Well the response time can be anywhere between 1-5 business days(weekends not included) so it might just take a little longer of a wait. So I'd say give them about 2 business days but after that resend

[autumn mango]

ok thx, gotta need dem gems for bismark event lol

[round wasp]

the notice exclamation mark never go away, is that a bug?

[spring grotto]

Yepp, it is a known bug. Hopefully it'll be fixed w/ the upcoming maintenance tonight based upon JP's patch notes for the same update.

[round wasp]

thanks

[stuck latch]

i bounded my Azur lane account with my twitter but when i go and play with it, it starts me to play the tutorial.. is there a way to play with my account back (Kashima22)

[cobalt snow]

Did you bind on the settings - account screen originally?

And did you login on the title screen, and got back on your server (check all just in case)?

[stuck latch]

i logged in at the title screen

and the server that my account was in is lexington

[cobalt snow]

Alright, well assuming that you've done the bind login process correctly and you've tried going into all the servers, you'll have to do the recovery process if that didn't work.

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[stuck latch]

what if i dont remember my UID?

[cobalt snow]

UID is optional, though helpful. More importantly, remember to spell your in-game name exactly as it was, and your server

[stuck latch]

Thanks

[misty ingot]

Hello guys, I tried to buy a trade license (30d) last night but transaction failed. How do I get this addressed?

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

contact cs

[misty ingot]

I see, thanks. Will do shortly

[remote wraith]

can anyone help me check this account name by UID 67109190

[keen raft]

what server?

[remote wraith]

Avrora

[keen raft]

[misty ingot]

Sent

[remote wraith]

welp i found my uid, atleast it not reset or have any problen

thanks

[tall plover]

i'm not the only one unable to log into Washington, right?
my account has all the stuff on that server
i tried on two different devices
so idk what's going on

tag me when you can respond

thanks

[somber marlin]

Apparently trying to lecture a normal carrier ship together with retrofitted yamashiro with her special type will throw this at me.. only training yama works and only normal carriers as well.. but once they are lectured together it fails

[pallid oar]

I actually just came here to comment this was happening. Thanks for the advice

Nvm it does it for normal carriers too

[somber marlin]

Odd for me It had to be with Yama

Regardless sth there is broken and needs a fair share of love from the devs

[pallid oar]

Means Yama gets all the training for the next 9 hours

[somber marlin]

Lul I gotta hurry before the maintenance

[analog notch]

its a Daylight Savings bug

[sweet wraith]

I tried to do commissions but nothing happens when I press the start button

[analog notch]

some players are seeing carriers during the last hour while its still battleship day

[somber marlin]

But why could I train the ships normally then

[sweet wraith]

Can't start commission

[analog notch]

reboot the game and try again

@somber marlin so lecture hall works for you, but only with completely different ships?

[sweet wraith]

Nvm worked

[analog notch]

noice

[somber marlin]

No I can train my carriers and I’m currently lecturing yama

But it always threw when I tried to have Yama together with normal carriers

[analog notch]

im assuming this is because yama retro can be lectured on battleship day

carriers wont be lecture-able for another 20 minuts (plus maintenance )

[somber marlin]

dang you’re right

Big ❤ for ya

[analog notch]

actually, thank you. i learned a bit about the lecture hall backend because of this

[somber dirge]

Why does this keep happening

[abstract knoll]

Kept getting stuck here if i go to other app and then go back to AL

Always had to restart the app

[cyan tapir]

Hi, Will you fix this bug in this patch?

[steel maple]

@cyan tapir that's probably corrupted data

[cyan tapir]

What should i do then?

[sinful yoke]

@somber dirge try turning on developer mode then turning it off, and trying again

its not corrupted data

its a known bug

there is nothing to do for now

[steel maple]

wot fixing bugs by turning on developer mode

[cyan tapir]

What is a know bug?

[steel maple]

known bug - already reported

[sinful yoke]

it means its just a bug thats been acknowledged

[cyan tapir]

Okay thank alot guys.

[sinful yoke]

by “officials”

wouldn’t call myself that

[somber dirge]

Wait

So I clicked the Yostar Account button then clicked Twitter, it worked

Oh God

[sinful yoke]

someone else reported that working

[somber dirge]

Finally

[sinful yoke]

but it never helped another soul until now

at least its better now

[somber dirge]

Is it optional or required to put the UID?

[steel maple]

also I gots problem

I bought that $0.99 one time supply pack, the first time I bought it I was charged, but nothing came through and the pack was still there, I tried buying it a second time and it worked

[somber dirge]

uwu

Thanks

[sinful yoke]

for binding an account? you dont need to put a uid @somber dirge

[steel maple]

I wouldn't mind not getting a refund, but curious if there're options around this

[sinful yoke]

you can

1. try our 50/50 solution that might give you your paid gems
2. contact cs for your gems
3. request a refund through your respective app store

[somber dirge]

For trying to retrieve the old account

[sinful yoke]

but for the 1 time pack, you’d probably have to contact cs or refund

@somber dirge its optional! just easier on staff if uid is given

[steel maple]

uh how do you request a refund through google play

[sinful yoke]

im not sure, it might be in your purchases or under a help section

[steel maple]

their help section says get support from the devs

which one should I dm

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[somber dirge]

Oh thanks @sinful yoke

[carmine hedge]

Been like this since the update. This only happens with Avrora, I can log in perfectly fine on the other servers, but Avrora won’t let me in

[misty crow]

it's a known issue

please contact cs

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[graceful kayak]

How do I claim this

[keen raft]

Its a known bug

[summer pier]

Hello i want to ask some question please..
Did you all have this kind I paid US $ on google play but the gems were not deposited into my azur lane account?

Can someone help me please??

[carmine hedge]

Hi!

Quick message here to make sure it does not disappear in the abyss: since the release of the new UI, the game is unplayable on an iPhone6 (and iPad Air).

Several person report the same problem: Game Crash after a few minutes.

https://twitter.com/amaya_tal/status/1130753479146741761
https://twitter.com/Ileinadt/status/1130757900660596736
https://twitter.com/Mithaniel/status/1130892432692908032

It seems to be specific to iOS, since i can play fine on my work phone (Samsung Galaxy A5).

Is an update of the app scheduled or these older phone model going to be deprecated of the support matrix?

I did not see this in the listed Known Bugs.

Amaya Tal (@amaya_tal)

@n_Arno @AzurLane_EN Same for my iPad air.

Twitter

leinad (@Ileinadt)

@n_Arno @AzurLane_EN Same

Twitter

Mith (@Mithaniel)

@n_Arno @AzurLane_EN Same here, Iphone 6 plus and ipad air....

Twitter

[misty crow]

It's been rather crash heavy on such devices for quite some time really

Since before the UI update

[somber marlin]

Oh hell yeah that’s happening for a long time

Months at this point

[misty crow]

I believe it's been around for at least a month, but we don't have any information on whether they plan to fix it or if they even can fix it

Until then, the only workaround i can suggest is to use a different device or a PC emulator

[somber marlin]

It’s been there longer cuz I also play on these devices... but it’s fine as long as stuff like spent resources for a battle aren’t wasted... which is also why I switched to pc mainly

[carmine hedge]

I'm playing on my iphone 6 exclusively for quite some time now and except for battery life, i did not have crash until last update.

I know it's a pain in the ass, but it would REALLY help to have an official support matrix. I'd hate to have to buy a new phone just to continue playing a game (even if i do love said game), and even so, discover the same problem apply to the new phone.

[misty crow]

Yeah it's likely to be this old issue

[carmine hedge]

Anyway, thanks for the answers!

[carmine hedge]

is there a way to fix the crop?

I saw a Screenshot from someone else and it was not as cropped as this

this was theirs https://cdn.discordapp.com/attachments/516951413411020819/581130432481984545/Screenshot_20190523-224320_Azur_Lane.jpg

[spring grotto]

You can try changing your ratio in the settings to see if that changes it

once the game goes live, that is

[carmine hedge]

u can change ratio in settings???

am I noob? 😮

ow

I think its just my devices ratio

dont think its possible to change :

Q_Q

[spring grotto]

I haven't tried it out yet, but from what I heard, there should be that kind of settings or something similar
Also small thing, please change your last comment as that's against Discord rules

[carmine hedge]

I hope I changed correct comment

[spring grotto]

Well even if the setting in game doesn't work or isn't there, the Devs are aware of the cropping issue so hopefully it'll get corrected

And yepp, you did. Thanks

[carmine hedge]

ty. and ty for telling me xd will keep my mind about using offensive words

[sinful yoke]

I dont think theres a ratio setting, it just does it manually

since more than 2 ratios exist...

[spring grotto]

There isn't? I've been lied to then

[sinful yoke]

I never found one at least

[fallen niche]

my game stuck on loading chickens

works fine on emulator but ios is stuck

[sinful yoke]

where is it stuck?

[fallen niche]

title screen before login

[carmine hedge]

Are there any alternate downloads for AL on IOS besides App Store?

[sinful yoke]

does logging into other servers work?

[fallen niche]

I don't get that far

[sinful yoke]

@carmine hedge no

[carmine hedge]

well shit

[fallen niche]

Before press start to play comes up

[sinful yoke]

@fallen niche is it stuck at loading game....?

[fallen niche]

Yes

The loading chickens

[shadow bay]

hey, I have received an email about my lost account and they are asking for something called "Screenshot of handover code issue" a google search gave me no results. I'm confused, please help?

[wheat estuary]

stuck at log in screen

[hearty cloak]

The game also got me at the log in screen

[wheat estuary]

it's keep loading

[hearty cloak]

Shit.

[spring grotto]

@shadow bay Hand over code? That might mean a screenshot of your UID code Can you reply to them and ask for confirmation

[shadow bay]

@spring grotto Thanks! will do

[sinful yoke]

can you send screenshots? @hearty cloak @wheat estuary @fallen niche

[fallen niche]

it fixed itself after restarting for the third time

Server load maybe?

[sinful yoke]

alright, at least you’re in

could be

people are trying to login at once

[kindred valve]

i received a error code 100404

[sinful yoke]

does it work when you change to other servers? @wheat estuary

[night night]

I also have the same problem

[toxic glade]

Waddaheck

[sinful yoke]

never seen it before can you send a screenshot of it? @kindred valve

[muted bay]

+1 on the can't login, Sandy server

[potent lava]

I just got that error

[prime pulsar]

server down ?

[versed vault]

me too

[eternal iris]

Same here

[heady oak]

Same issue

[robust crystal]

[toxic glade]

Rip

[potent lava]

I just fed my ships at least