Even i need vpn to play this game...
#bug-reports
jovial monolith
hasty kettle
Anyone met the problem that commander exp not increasing?
radiant grove
Found this since weeks ago
The bronze naval devotion medal is just stuck there as i already have a silver one
foggy dove
untick "show highest"
radiant grove
Oh thanks now i feel like as if im an idiot now😂 👌
buoyant hemlock
In challenge mode, beating Laffey will say "Javelin stage," even though the boss is Laffey, and Javelin doesn't appear as any of the five bosses.
quiet shore
interesting translation. can't be a "known" bug since it's a minor translation fix
last coral
are you talking about the double colons?
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
alpine kite
Is it a bug that the "Recommend" button doesn't add ships, even though there are available ships that meet the requirements?
north flume
check if they're deployed in hard mode missions
alpine kite
@north flume indeed they were, but having it like this seems like a terrible decision
north flume
sending ships that are busy in hard mode without you realizing it is worse
if you need to send them regardless of using them in the hard mode fleet - you can send them manually
it's common sense
alpine kite
true, but less convenient
silver mason
Is this known? The positioning of the controls in Android multi-window mode is very inconsistent. It should always go under the status bar, not behind it.
There are other issues like not handling the lifecycle properly causing it to not update the screen and stuff.
Either support it or don't support it at all.
buoyant hemlock
@silver mason I can reproduce that on an another andrid device btw
it renders the game atop the status bar
@dim phoenix what's the bug
dim phoenix
Completing all event quests but not receiving Vincennes or have any progress shown for it.
buoyant hemlock
you haven't completed them all though
dim phoenix
I did?
buoyant hemlock
shows right here you haven't done your dailies yet
dim phoenix
OHHH
Damn, I feel stupid
Thank you for pointing it out, I thought it was my game not working
Okay. So I went and completed two daily challenges (build a ship and do the 3 exercies) and it still doesn't show any progression
It still appears as 0/3
wispy apex
Those are daily missions, not daily challenges
Daily challenges are accessed by hitting Battle → Daily (button in the bottom right corner)
dim phoenix
Ohhhhhh
Thank you a lot, I'm not very good with distinguishing some things.
I didn't know those two were separate things.
wispy apex
You're welcome!
prisma harbor
Has this been reported yet
silver mason
Soon™?
It might be a client thing (a.k.a. would need an entire app update). Besides, there are plenty of old bugs that haven't been fixed.
uncut spire
hollow kraken
Just restart the application
shrewd ridge
tepid garden
What the fuck
shell ice
restart should fix
silver mason
…it looks like this game is missing a few pieces…
silver mason
Leaves it unsolvable
versed vine
what happens if you shuffle?
silver mason
Shuffling doesn't help, if you look, there is only one Indy and one Hammann, and that stays till the end of the game. 
versed vine
huh
tepid garden
Its still there even adter restart
shell ice
do it again
silver mason
Wait, I was wrong
The board was missing South Dakota and Washington at the start, and after shuffling, was missing Indy and Hammann
So it's like the tiles are invisible
But they weren't touchable.
last coral
@silver mason for what it's worth, it seems to work better in R (the status bar is opaque and not overlapping the app content)
tall shard
Chapter 10 dosent seem to have a SSK lvl requirement?
Dont know if this is intended but 
hoary remnant
So this bug, is where on EVERY chibi set as secretary displayed, seems like the cropping here isn't good, as you could see the little pixels of the chibi there.
It's on every secretary, not just Helena. Been there for a long time.
teal fox
Casually building, it stole my cube
silver mason
Restart?
hollow kraken
@tepid tree Just the loading they use while the game loads the correct assets. Not a bug
@teal fox Restart the app and the ship will automatically be put into your dock
tepid tree
Ah, I apologize
hollow kraken
Oh, no problem at all 
reef fulcrum
this happen for anyone else? I've tried restarting and uh that doesn't look like inazuma
plot may have thickened even further, appears sorting is completely broken as elites and commons are showing up despite filter settings indicated
past terrace
inland sinew
I get a bug when I want to go to dorm, I don't know why but can't get out of the dorm
solid ruin
Xiaomi mi 6. Pictures of other ships when I open comments from users for ships. Mostly it belongs to event ships.
buoyant sable
silk robin
🚮
upbeat bluff
that's a Bug, right? because some of my ship's name are wrong. also, the faction name is wrong too....
Here too
lavish fjord
Sorry for disturbing, is it possible to receive elite and ssr ship from 12-4 level? I went through this level enough times, but even elite ships didn't drop.
Am I so unlucky or is it a bug? All ships below these are received.
ancient maple
It’s just a matter of bad luck, the drops are completely fine 
lavish fjord
Ok, thank you
ebon heart
nova flume
This is rare. When I open a loot box it glitches out and shows nothing and the screen gos to in the character face and remains there unless u restarted the whole game its rare but a pain in the butt.
minor frigate
hushed lake
glad pilot
hollow kraken
She has max exp. LVL 120 ships can only hold a max of 3 mil exp in reserve
buoyant hemlock
There's no fleet tech being displayed in the fleet tech tab
is this known, or should I head over to a belfast bot dm
it's not just CVLs, it's not just 120s, and it's not just oathed ships
everyone
also, faction tech points are wrong
honest solar
Try restarting, cause it's showing up for me
If it persists after the restart, please go ahead and submit to belfast bot
buoyant hemlock
it's showing up again after restart, but that's not really a solution
honest solar
Well, in that it seems to be related to the known issue of tech points being inaccurate of times, it's known
hexed roost
What is this
Who is this
Why do all my guild mates secretaries flash as this
Just for a second
frosty gyro
it is a placeholder
hexed roost
Not in game?
frosty gyro
that chibi is for CN bilibili collab
teal totem
Retrofitted Helena skin in dorm doesn't seem to have an animation when bathing, or at least it's a static image and doesn't move.
finite mulch
My Suruga has been activating a Tosa skill
tribal sentinel
Not sure if this is an old bug or a bug introduced by a later patch that nobody noticed because there's been nothing new with Juustagram in the past few months, but I figured I'd yeet it out here before the new Juustagram posts start coming in with the new event
I'm guessing these "/n"s aren't supposed to be in the texts and are instead meant to be the start of a new line
wary blade
Man my game keeps crashing mid battle, atleast it opens up again automatically but i keep needing to redo battles
buoyant hemlock
Screenshot of event map 2. Seems like the boss node never appeared.
honest solar
Try closing and re-opening the game
buoyant hemlock
Thanks, no issues after relogging.
golden drift
@finite mulch tosa fires a barrage for the other fleet with her skill
lethal marten
this guy on PVP dont die and his ship are use the Snezhinka from Tashkent wtf
foggy dove
I can't tell if you're being serious or not
lethal marten
seriously, I left the fight and came back 3x to make sure
foggy dove
That's is far from unkillable assuming you have an actual fleet
Because repair ships are garbage at healing
Even an actual full healing comp will lose to any real DPS
lethal marten
was with 120 ships with t3 equips +10
foggy dove
Not to mention 2 of the frontline are level 70 which means even level 100 ships would deal 50% bonus damage
lethal marten
and the Snezhinka? dont see any Tashkent there
lethal marten
that Tashket summon
foggy dove
...are you sure it's not the sonar icon
lethal marten
will go back to game to be sure one last time
ancient cloud
Has it been reported that Gascogne's chibi animations are not working in dorms or map movements?
hollow kraken
They work fine for me. Chibis can stop moving every now and again (which is a general known issue). A restart should ideally fix it though
ancient cloud
app restart fixed it
sturdy verge
foggy dove
@lethal marten for reference, could you take a screenshot of the description of any blue repair toolkit (toolbox) or blue naval camouflage you have?
bold marsh
Need help with exercise chances, mine have not refilled for the last 2 times, I'm stuck at 5/10 all the time.
I'm not sure what happened but I know it usually refills at 9PM EST and 3AM EST, mine didn't do any refills during those times T_T
foggy dove
New week new season everyone only gets 5
bold marsh
Ohhh Thank you!
Then it usually goes back to normal then?
Or that usual refill times?
foggy dove
Usual refill times
bold marsh
Thank you thank you! 
spice prawn
What happen to School idol Clevebro?
Don't comment about pict angle, I just too lazy
golden drift
Archives having issues lately. Known, should fix with a restart
spice prawn
@golden drift will try
cloud stratus
if you stay online over the reset the cat lodge doesn't reset to 15/15
brave thunder
Yeah, atago is gone(idk if it applies to other ships)
visual forum
So i got this , but i cannot find it anywhere. searched for furtiniture and nothing , searched for items and nothing , did i not receive it or anything?
restart fixed , it is on my furnitures now
ionic anvil
versed glade
Swiftsure's skill activation doesn't have anything
hollow kraken
Known bug
golden drift
known issue, restarting is the only possible fix atm
meager heart
Restarting it only increases fleet points, lol
golden drift
meager heart
steep adder
I know they’re different but that font size tho
silver mason
When London sinks an enemy, it says 'Londinium" but when she deals double damage it says "Sharpshooter of Londinium"
modern apex
A friend of mine has experienced issues with the auto locking prompt not showing when receiving a new ship as a mission reward at the same time as receiving a bullin.
iron gulch
Is there new update. Usually large commision only appear after all daily ectraction got done. And I just opened my AL now, so all ectraction should be freshed up.
empty osprey
after i updated my game screen froze at loading screen and never moved so a mod advised uninstalling and reinstalling and after doing so i got this .. i don't even reach the loading screen .. i get the game owners screen that this one and just nothing happens
frosty gyro
try switching internet connections or try using a vpn
empty osprey
tried using vpn .. same thing
frosty gyro
is your internet connection generally slow?
a black screen often means a poor connection, otherwise it can be corrupted files
empty osprey
i would say is stable most of the time .. and isn't really slow
if it is corrupted files could the qooapp source have some corrupted files?
frosty gyro
wouldnt be qooapp but rather your phone having some difficulty grabbing the files
empty osprey
i see .. any potential solutions?
frosty gyro
you may have to reinstall multiple times
empty osprey
ok thanks
umbral quartz
Auto ON? how?
wraith ember
I have azur lane installed since the first released
And i got this
2.1gb is kinda oof...
hard laurel
Not sure if intentional, but I received 1 Battle Star in inventory instead of Sandy's Mic (I already have Sandy Kai)
warm cave
I just noticed, I've finished all seven days of the Sandy game, but instead of the microphone, I only have a single star
proven flicker
Both I and another user also have the same issue with missing san diego mic - completed all 7 days but we only have 1 sandy star and no mic
white stone
So, I Emailed Yostar directly because of the "Fight On, Royal Maids" thing where part 2 basically took away my part 1 cutscenes because they were named the same thing at first, and asked them to fix it. The answer I got was that we've never done part 1 in the EN servers.
But.... uh, yes, we have?
inner stag
+1 for san diego star things
frosty gyro
if you already received the microphone in the past you do not get it again
inner stag
so no 2nd sandy retrofit
frosty gyro
unless anyone here hasnt received one in the past, let us know
warm cave
that should not be a thing
golden drift
@white stone no, EN never had part 1 of the Royal Maids. We skipped straight to part 2
warm cave
already having one retrofit sandy should not stop you from getting a second one
frosty gyro
we're only supposed to have part 2 cutscenes
the duplicate memory is a bug that is known
white stone
Then why do I remember doing two different events centered around the Royal Maids? What was the first one called?
golden drift
the only one maid-ish events I can think of is Winter's Crown (arguable, but sirius), and Belchan event
Royal Maids event style, I think Suruga is the only one we've had in that event form apart from the rerun
warm cave
whaps @proper ridge I want my second microphone! 
frosty gyro
proven flicker
yea having 1 retrofit shouldnt keep you from being able to get a duplicate. it's not like these are the event clear trophies.
frosty gyro
lets please leave such things to #game-feedback 
white stone
Was Winter's Crown the event where we also cooperated on some kind of major goal by filling up a bar like the second Maid event?
frosty gyro
but given cn and jp already had this go through, I dont see change for this sandy retro rerun this time around
warm cave
they could send it out by mail
hardy socket
Yeah, kind of lame we don't get another mic. I assume a Warspite rerun will have same outcome. No second retrofit.
proven flicker
lame 
i want sandy #2 retro there was also nothing that said we couldnt get a second one
wraith ember
Tbh i was aiming for a 2nd warkai in the future lol
white stone
Ah, it was. =_=
glossy robin
I don't even know how I opened this but here
buoyant hemlock
glossy robin
oh okay thanks
steep adder
fathom moss
In the azur lane wiki it is mentioned that you can get more than one sparkling microphone
(with jp and cn having 2 reruns already)
frosty gyro
we'll double check then, because I have been told multiple times you can only get once, but it could have been a cruel joke
tawdry atlas
pretty sure its confirmed that even in jp/cn, you could only get 1
frosty gyro
I thought so too
kindred pelican
@quiet pollen suffering from same issue too
kindred pelican
oh whatever, restarting the device fixed the issue
quiet pollen
Ah, I’ll restart mine tomorrow
spring hawk
Really?
buoyant hemlock
battle start "3 seconds" late
the timer is always started 3 seconds before you can move your ship
the "RETURN" is at the wrong place
actually none of the quest where the text take two line is "correct"
the text is squezzed
whole hill
paper wraith
wtf is that
meager flume
So only one sandy's retrofit for everyone?
hollow kraken
Correct
meager flume
umbral quartz
What does that star do?
oblique meadow
The "Asigned fleet" text is too light, with some cat models it even disappears because of the light background
hollow kraken
Do you already have a retrofit San Diego?
humble torrent
yes
daring jay
you can only have 1 sandy retro per account
solemn stream
Man that's lame, it doesn't even say you can only get it once
I just wanted it in my depot
humble torrent
its the second time of this event, i has my retro sandy since the first event
weak gulch
solemn stream
I mean if it's a rerun event at least give us the item even if we cant use it
daring jay
did you finish the vincennes missions?
golden drift
she has separate missions in the events tab, not the normal missions tab
defeat 100 enemies, defeat 3 boss fleets, complete 3 daily challenges
desert birch
hearty carbon
Hello. Does someone else have Live2D skins? If so, can you set them as their secretary and try to quit and restart the game to play their login animation? Just to see if they erratically spaz out. Or is it a known issue already?
It happens on Suruga's L2D skin. At least for me.
daring jay
just tested it on suruga L2D
seems to work fine
might be a broken L2D file on your end
hearty carbon
I'll try running the data repair then
minor spade
anyone else having issues with the latest update?
its been crashing on startup for me
frosty gyro
its a known issue we are trying to figure out the problem
minor spade
ah ok
errant edge
90 percent of the pics in the gallery are blank.'i'm on android. Its like that since the v5 update of the gallery
hollow kraken
Unfortunately you will need to reinstall for that issue. You could also try a file repair from the settings menu in game to see if that fixes it, but it's not a guarantee
hollow kraken
Sorry to say but yeah. As it's a client side file issue. Only way to fix it is by that
livid loom
I have reinstalled the game many time but it still...
hollow kraken
It's a current issue w/ some iOS devices. You could try updating to the most recent iOS update as some people have reported that fixing it, but unfortunately it's not a guarantee
devout vessel
is it a known bug for mails being out of order?
crystal heart
not sure if its normal that they step over the kotatsu
errant edge
Ok, so the "gallery is blank" bug was fixed by reinstalling the game.
I hope this doesn't happen again on the future gallery updates.
unkempt surge
Hola soy de argentina y tengo un problema mi warship long island de lvl 100 desaparecio luego de mandarla a una mision de op specials y no se que paso
frosty gyro
puedes intentar reinciciar tu azur lane
unkempt surge
puedes intentar reinciciar tu azur lane
@frosty gyro. No aparece :(
frosty gyro
¿tienes filtros en tu muelle?
unkempt surge
Nunca los puse
frosty gyro
¿ellas todavía están en comisión?
unkempt surge
¿tienes filtros en tu muelle?
@frosty gyro. Incluso la queria usar hoy y no esta , me aparece solo su figura como secretaria pero nada mas y no esta comision
dusty rampart
English app cannot be opened
devout vessel
known bug
unreal summit
Hey so I noticed that I can't run Azur Lane on my phone, it keeps crashing everytime I enter the app but I see no issues with my iPad
obtuse marsh
I can’t view the dorms of friends despite them saying they have it open for viewing
I reloaded the game too
Imma try a repair assets ?
buoyant hemlock
uncut pecan
u have to do the requirements
buoyant hemlock
final axle
I don't know whether this is a known bug or not,
so... I just did the hard mode stages 20-15 minutes before reset, after reset I get the mission sortie 1 hard mode stage, yet i cant play the hard mode stages because I'm out of tries.
nailed it
unreal summit
Restart the game
raven hemlock
No reply?
frosty gyro
@raven hemlock you must contact customer support to unlock the memory, its a known issue
/techsupport
buoyant hemlock
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
frosty garden
Is there a bug in The Wishing Well? I ask selected Taihou and U-81 for my wishes and after getting 10 U-81s I thought to check the tab and noticed that it said that ships added prior to March 19th can't hear your wishes
raven hemlock
@frosty gyro ouh sorry i didn't know that
warm matrix
Is it normal not getting the microphone to retrofit Sandy from the rerun if I already got it at the first run?
frosty garden
@golden drift, are you sure?
Just asking since I just took a look at the info tab and I wanted to be certain before trying more rolls
daring jay
@frosty garden https://twitter.com/AzurLane_EN/status/1263465262847836167 if you want proof
frosty garden
I see, thanks
unreal summit
Hey so I noticed that I can't run Azur Lane on my phone, it keeps crashing everytime I enter the app but I see no issues with my iPad
frosty gyro
what ipad generation do you have?
unreal summit
iPad Pro
frosty gyro
is it fully updated?
unreal summit
Updated as in IOS or the the app?
frosty gyro
iOS version
unreal summit
My iPad updated to the latest version
quiet pollen
My game still crashes
signal gorge
It's a "known" issue that a few have reported already.
quiet pollen
Decided to reinstall my game
frosty gyro
dim 
signal gorge
Nozo knew more about it already. Iirc.
frosty gyro
yes
kind of work a little with nozo 
we have no say other than must be iphone 7 or newer/have more than 2gb ram and must be fully updated before they do more investigations into whats happening
quiet pollen
Using iPhone 6
frosty gyro
iphone 6 is no longer supported
if it crashes upon startup, theres nothing for us to do unfortunately
thorn thistle
I'm trapped in an infinite loading screen after updating the app. Worse, the logo is gone.
frosty gyro
is it just a black screen?
thorn thistle
No, it's this:
quiet pollen
This is coming out of yostar’s allowance
frosty gyro
@thorn thistle you may need to reinstall, first photo looks like broken files
thorn thistle
That was where the logo was supposed to be.
You sure it's broken files?
Because I don't wanna risk my account vanishing (it's bound to my Twitter) and losing all of my data.
unreal summit
I use iPhone 7 and can't play AL there
frosty gyro
is it fully updated
@thorn thistle as long as your account is bound, its perfectly fine
just make sure to login to the server you usually play on
thorn thistle
I'm gonna trust you on this... if it doesn't work, I'm gonna stop entirely.
pine tulip
Is anyone are same with me, i mean look to that name. Can anyone help me
The fact i dont have birmingham,but the name
daring jay
yeah archives have been derpy for a few weeks
daring jay
one of the updates just broke them, we have to wait for them to fix it, restarting the game seems to be a temporary fix
pine tulip
I see
torpid nimbus
Is this a bug?
thorn thistle
Reinstalled it, signed in with my Twitter, I can't see anything. The issue still baffles me...
I'm only greeted by this.
cobalt lagoon
stone idol
idk if it's you could even call it a bug or not, and I don't mean to disrespect anyone with this comment either. I was using few of the images of ships on the wiki for reference for a drawing and saw this. the top one is how the original art looks like and the bottom is how I think it should be. I'm just putting it out there :3 prolly people said it already idk... :3 (also mirrored)
unreal summit
So I reinstalled AL on my iPhone and I still can't play
It keeps crashing everytime I go through the app
buoyant hemlock
I thought this was just 68MB
hollow kraken
No, it's larger than that. Google Play doesn't display the correct size sometimes
hollow kraken
Just the help function fix
hollow kraken
No prob 
craggy parrot
I was complete Sparking Battle star event but I didn't get microphone. I also have 1 star left in my inventory.
ancient maple
Did you get the microphone on the first run of the event?
ancient maple
Oh, right. Forgot the star was a thing 
umbral dirge
It looks like the submarine mood does not get decreased with battles, so getting it to 150 once will let you keep the bonus experience forever (even when removed from dorm), unless they die in battle.
twilit pilot
You do not get a 2nd microphone if you have either a microphone or San Diego Retrofit.
If you scrap your San Diego Retrofit and then complete the event, you will get a 2nd microphone.
tawdry atlas
wasnt it confirmed that you wouldnt get a 2nd mic, even when you scrapped the sandy kai before? 
fathom condor
Alright, I briefly touched on it above but just gonna put it here to be more clear. So basically I stupidly decided to do this update which in turn has pmuch bricked Azur Lane for me. Starting the game brings up a black screen which then crashes. As of current I’m using an IPhone 7 and I currently have about 65.9 GB left in storage. I have tried restarting and hardstarting my phone on several occasions, uninstalling the game and reinstalling (I’m praying my bind isn’t broken otherwise.... well shit) Just hoping this isn’t a rare occurrence for it’ll hopefully be patched, or that IPhone 7 is no longer supported and I’m just not aware
devout vessel
try updating ur IOS version
devout vessel
yea it wasnt working yesterday for me but after updating my ipad it worked
craggy parrot
I got microphone last time.That mean I can't get second retro sanddy. That sad...
red flume
uh.....what
twilit pilot
@tawdry atlas lol no, if neither Sandy Kai or the Microphone exists on your account, you get one.
You can ask Syndfell, he scrapped his Sandy Kai a few months ago and got another microphone this event.
devout vessel
does he actually have proof? like images /video ? @twilit pilot
cuz the game clearly states that you wont get another copy of the microphone if you have gotten it before.
tawdry atlas
apparently he did, i looked it up
whether or not it was an old screenshot tho, idk lol
devout vessel
hmm
twilit pilot
@maiden cypress Can you confirm it for these guys?
tawdry atlas
maiden cypress
and my dock just in case
If you scrapped sandykai before then you get a mic
devout vessel
i see, thanks
maiden cypress
Also the video of me scrapping her.
Dunno if you need any more proof
but I can make more if its needed ig
devout vessel
nah its good, thanks again
tawdry atlas
nah its fine 
pale plinth
Ummm.. I opened Azur Lane and the loading screen kept on repeating. I tried to redownload the data but still not works
paper wraith
Uhhh... Where's she
daring jay
restart game, should fix it
frosty harness
I beat the b3 boss and it went back into loading screen after
I reopened the game and i was retreated without any progress besides the mobs being wiped out
dull star
Fallen wings sits on 93% despite having completed 3 stars on all missions.
daring jay
clear D3/B3 more to unlock final cutscenes @dull star
the percentage is always based on cutscenes, and some only unlock after clearing the final map a few more times
dull star
Thanks I will try it.
bronze fulcrum
After the small update today my AL app on iPhone 8 autocrashes after starting, has anyone else been getting this? Restarting the phone did not help
frosty gyro
please do not doublepost @bronze fulcrum
bronze fulcrum
sorry, didn't know where to put it
daring jay
it seems that apple devices are having issues after the new update, updating the IOS? it seems to have fixed it for some people @bronze fulcrum
bronze fulcrum
I appreciate it tho
frosty gyro
we dont like double posting for this reason
static bear
isn’t it supposed to be “All Out Assault 2”?
hexed siren
My colors are messed up
Ive heard background not working when scrollong but first time ive seen it with icons
Idk if its common
olive marlin
anyone else get this when using nox
rose sluice
Newest update to the app on Ios 11.3 doesn't even allow you to open it anymore. Just a black screen and then it instantly closes.
fossil condor
if you're on iOS, try updating to the latest iOS update, there's an issue with the latest update and iOS
rose sluice
I'll make a backup and then try updating the ios version to see if that helps
golden drift
I mean 11.3 is hella old
fair cedar
i have the same problem with akuma, but i'm using IOS 11.4 :((
onyx lagoon
I'm on 13.5.1
but yeah, i tap on the icon and get a momentary black screen, then back to home page
terse sapphire
Guys i can't login into game, but yesterday it was fine, was there an update? Games just crashes, does anyone else have such issue?...
onyx lagoon
literally read the 6 comments directly above yours
terse sapphire
oh, i apologize
frosty gyro
if you update to the most recent version and it still crashes let us know
fair cedar
but yeah, i tap on the icon and get a momentary black screen, then back to home page
@onyx lagoon me too, the game still work fine until last night, when i'm trying to get in the game, it's instantly crashed and jump back to the home screen, i tried delete the game then reinstall it a few time and it doesn't work so i try to find some solution in here.
onyx lagoon
@fair cedar Same, my game worked fine last night, but I think the update today messed it up. Either way, i'm downloading the new IOS right now hoping that it will work
@frosty gyro Thanks, i'm checking it out rn
terse sapphire
@onyx lagoon any luck?
rose sluice
I finally updated iOS after years and it fixed the problem. Just letting people know that updating iOS to the latest version seems to be the only fix for a game that crashes on a lower iOS version.
frosty gyro
this is what we have been saying anyways
hollow kraken
What kind of error?
hollow kraken
@keen sluice If there's no bug, please do post random comments here. That's just RNG
@unreal summit Hm....Can you try restarting your device and maybe clearing the game cache to see if that solves it maybe?
wooden sky
Is the game supposed to be up now?
haughty herald
That's protection triggered when player keep repeating the purchase
unreal summit
Okay
terse sapphire
guys, is that okay that I have a first trial mission? I don't understand...
restive saddle
raw urchin
i bought all the pieces in the iris furniture set but still getting this error?
hollow kraken
Seems to just be a connection issue. Try restarting your device and your network router. Or using a different network
jaunty ginkgo
localisation issue?
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
pseudo steeple
Download stuck at 2/40
crude hull
same
fleet sleet
The ships unlocked counter does not fit. It tells me I'd lack 8 ships..
But I lack the 6 new ships, 2 PR ships and 4 ships from chapter 12 and 13, so 12 in total
gaunt nacelle
cant download update
median saddle
Houston,we got a prob,it stuck there for soo long
jaunty ginkgo
@hollow kraken done!
that's a very convenient bot/form
hollow kraken
Can one of y'all open up log mode when you stuck there? And then screenshot the logs?
/logmode
buoyant hemlock
ocean thistle
Bought a lucky bag and did not get my gems. What should I do
sudden wolf
@ocean thistle please dm @valid tapir for it
crude hull
umbral tiger
@sudden wolf Hi my main gaming discord account is unable to join this server using the invite link?
ocean thistle
Thanks @sudden wolf
weak wing
Uh, is the dorm snack count bugged? It stays at the same number as it was when I left it for Maintenance
fleet sleet
Yea. Archives are bugged. The ships unlocked number is also wrong
So.. I lack 12 ships, game tells me it would just be 8..
I'd love if it were just 8!
dire viper
i have a problem after update the newest version. I currently use ios 11 and after i start the game it immediately crash. i tried reinstall the game but nothing change. Any idea?
hollow kraken
You need to update your iOS to 13
dire viper
do we have another choice?
frosty gyro
unfortunately not
keen inlet
I converted some universal T3 plates into pain gun plates
Main*
Never mind, I restarted my game and it was already enhanced
warm cave
https://cdn.discordapp.com/attachments/532943185232789504/720658198150905876/Screenshot_2020-06-11-17-17-51.png
(and Bel-bot is down again)
warm anvil
So uh, Last year in august (I think) I got jean bart. and I leveled her up till level 80, and now today. I checked to see she wasnt there, I locked her and now she's gone.https://cdn.discordapp.com/attachments/680553310838718493/720655761809604647/unknown.png
cloud socket
Tis bug ?
hollow kraken
Hm...it still is possible you scrapped her on accident. But try closing the application for about 10 or so minutes, then relog and see if she's there or not in your docks (and be sure to use filters in your dock to sort through them all). If she's still not there after all that, contact customer support and see if it's possible for them to see anything regarding her
@cloud socket Your dock is full
small knot
Your game desynced, which is why you're getting that message instead. You'll have to restart.
Your dock will be full when you go to check it.
fathom hemlock
hollow kraken
Press "Attack" on the main screen. You had a sortie going on in SPs when maintenance started
kind burrow
HI - I bought the Lucky bag back and have not received any gems or items
my card has been charged
hollow kraken
Did you check your in game mail to see if it was there?
kind solstice
dusty hemlock
I didn't get 3x points for my first clear for hard mode in the event
hollow kraken
You could try contacting customer support then to see if it's possible for them to see what happened. Though I cannot guarantee anything
dusty hemlock
is it supposed to be that way?
ancient maple
Hard mode doesn't have a x3
dusty hemlock
for the previous event it did so it's different for this one ?
ancient maple
Only normal maps do, and the x2 from earlier events was to compensate for SP or somethin'
dusty hemlock
ah i see thanks
limber hound
I got a bug where I didn't get the receive greeting from building the event ships Algerie, Richelieu, and Vauquelin and they didn't pop up on the 10x received ships screen from quick finishing
buoyant hemlock
Is this normal ? My game doesn’t respond any more after this
small knot
Just restart the game. That'll fix it.
dire viper
after updated ios 13 it seems good again but now i stuck here .
some thing goes wrong right?
ocean cliff
saw the pin on #al-general, is riche really bugged right now?
hollow kraken
The pin in #al-general is bc someone didnt have her LB1 and was saying how she wasnt having preloaded volleys
heavy rose
When I got the L2D skin for JB and the cutscene played, it seemed to cause the game to crash
spare jewel
empty tangle
iris blue twin 550mm torp and twin 100mm AA still bugged and dont show in depot to build. thought it might get fixed since the prints are farmable in the A1 event map. the listing on trello is only for the purple triple 550mm torp launcher which has since been fixed, my report wasn't a duplicate nor is it resolved
hollow kraken
@empty tangle If you're sure they're not there in your depot craft section, then please do collect appropriate screenshots showing as such and report it to Belfast bot
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
grand tartan
Ohh okay, thank you @daring jay
daring jay
also, did someone report that if richelieu gets a barrage on her preload the game freezes for ~1sec?
tested on phone and emulator
empty osprey
is there countries or devices that can't run the game? it is getting absurd the amount of reinstalling i've did in the last 2 weeks ever since the last major update .. i'm using a galaxy tab a with android 9 ... and it still is this screen and it doesnt change
empty tangle
yea I have them, boutta get a haircut so I’ll attempt to re-file it again later
dawn spruce
hollow kraken
Press "Battle" on the main screen there. You had a SP running when maintenance happened
midnight canopy
I got the same issues as @empty osprey and @spare jewel. Can't login in Sandy server.
foggy quiver
I'm sorry if this may sound ignorant, but I just wanted to make sure this isn't a bug. Is there something with the build rate in this event? I've used over 160 wisdom cubes and didn't see any of the new ships.
daring jay
thats just rng hating you
foggy quiver
Thank you, I just wanted to be sure.
manic halo
Anybody have an issue with Rich’s skin where you can’t change to your next Secretary and it freezes your game? I don’t see it in known bugs but idk if anyone put one in
hollow kraken
It's a broken file issue w/ L2D assets. Do a file repair from the title screen of the game (it'll be the cog wheel at the top right of the screen)
That should ideally fix it 
opaque galleon
Fortune Retrofit is not counting for the mission to complete A2 or C2 with a fully upgraded Fortune
daring jay
@silver mason the boss is a basic CV enemy (not a chibi like usual bosses)
silver mason
Well that's lame
small knot
@opaque galleon Assuming she's fully limit broken, are you using her in the boss fleet? She has to be in the fleet that fights the boss for it to count towards the mission.
small knot
Most don't once your comfort level gets high enough.
thin nimbus
That's weird considering the other furniture sets do add comfort
At least in my case
buoyant hemlock
Good afternoon, I don't know if this is a bug but I finish the A3 and now I can do the Hard mode, when the other events I need to finish the two maps parte (A1-B3).
buoyant hemlock
Oh, I understand.
Thank you!
golden drift
you never have to finish normal to do hard, btw
You can do A and/or C, then B and/or D
but can't do A then D, has to be C then D
white haven
Hi, I have a bug since a couple of updates ago, when I build ships and the resulted ship is new at my dock I don't get the usual display of the character's image, it just get bugged with a "completed" ship that I cannot launch, but if I go to my dock and look around I have the new ships
again I do get the ship but it's not auto locked so sometimes I find them at the "retire" menu
faint rock
Any iOS users bought the Lucky Bag for Skybound Oratorio but haven't received the bag? iTunes shows payment went through.
frosty gyro
/techsupport
buoyant hemlock
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
frosty gyro
@faint rock 
contact CS
river mist
when im inside artillery range in c3 it says "enemy fire support" followed by something submarine, is this a typo
small knot
Yes.
atomic venture
I have a question
hollow vale
the fleet that i put in is not the fleet that im battling with
as you can see i put in le opiniare
but it is actually noshiro
maiden wind
[I posted this also in #tech-support but I hope I can find help here to]
hello i hope i get helped out (hopefully by devs) here, so i just got hood from a 0:54:21 timer in limited build pool and i was just like tfw. this happend already but not like this (with other ships). also that was the first hood i ever constructed, bcause i just never got her, and now i got her with that build timer... another really strange thinfg is that it didnt showed up in notice chat. i tryed restarting and data repair, hood is still there and idk what to do. i hope i dont get banned sometime bcause of "ships i shoulnt own".
if you can help me please ping me/@me in this channel, or if you need more information ask me.
thanks for ya'll help
spark shadow
Was this dialogue bug already reported? Can't find it in #known-bugs so I'll drop it here. Ty!
hollow kraken
dusty quail
Is it just me or when I use Richli's skin and when I go back to main menu after battle, the animation of eating the banana is okay but then there is like a cut or a pause after it like a 1 sec black out
buoyant sable
Still have to wonder if that enemy sub line there is supposed to be correct or not
Also same could be said about Jeane Bart's swimuit when you return to the main screen, it has like a 1 second flicker of sorts
nova rose
I didn't pull Vaquel from banner, but the "pickup" icon is stamped on her, while Jeanne (who I did pull) does not have the stamp. Is this a known bug?
small knot
It seems "pickup" indicates which event ships have rate ups on the banner.
crude mango
Hello, I don't know if it has been brought already, but the mass produced "Bretagne-class" battleships are wrongly labelled as "Provence-class"; it's named "Provence-class" only in Japanese for some unknown reason.
it's just a typo, do I need to do a report with the Belfast bot ?
crude mango
Sorry if you answered and I didn't respond, I'm gonna sleep.
final fossil
Not sure if this is supposed to happen or not, but in the dorm during one of her animations, Algerie does a double jump. The first jump takes her way to the edge of the screen and the second one takes her off the screen
modern merlin
Just logged in after this morning’s update and found all the girls I’d nicknamed had been reverted to their defaults. Did this happen to anyone else? It shows the Edit option next to their names, so I’ll just rename them; this just has not happened before. Thanks!
Oh, nvm, I guess it hid them? Found out when I clicked on it.
slender kiln
On C1 map at 34% boss node didn't showed up even after all mob was cleared
small knot
If you restart your game, the boss should appear. Desyncs make that happen.
opal burrow
Is it just me, or does the Secretary rotating feature doesn't seem to be working?
I went through like five sorties, and every time I return to main screen, it's always the same Secretary ship
small knot
Just hit the little switch button on the home screen if they aren't switching as often as you'd like.
opal burrow
well, if it's only like just once or twice, it's fine. but five times is noteworthy
I'll let it slide for now
exotic flower
compact cave
uhhhhhhh...
weary jolt
@compact cave that's log menu if I'm not mistaken.
dusty quail
Is the 1-2 second flicker from the Richli and JB skin valid bug? everytime you go back to the main menu and the animation starts playing...
I'm a bit hesitant to buy the skin seeing Richli's trial card like that. 😦
@dense oyster I can login just fine
dense oyster
Hm. I'll try reinstalling again.
compact cave
@weary jolt It got that code text on it so I was a little worried
weary jolt
you do that by holding up left and down left on the screen and pinching the right most screen
midnight canopy
2020-06-12 02:40 Ok... What happened here? I didn't logged in on another device.
frosty gyro
if your connection is unstable or experiences a bump, it will cause that
pale talon
daring jay
archives have been having a stroke for the past month
restarting usually fixes it temporarily, but we need to wait till the devs fix it for it to stop happening
balmy portal
need more golddd
buoyant sable
Looks like Dace there
silver wedge
Jean bart now turns to dace
violet moon
I just build 3 ships on event build, and my cubes didnt get consumed
craggy basalt
I buy the gem pack of 19.99 and my 1200 gems didn't show up
elder valley
event mission for LOpiniatre and Fortune not progressing even though I already used them multiple times to complete A2/3 or C2/3
tawdry atlas
did you use them in boss fleet?
rare topaz
Is it just me or is index being weird? I've tried restarting game but it still happens
brave atlas
I already have all of the furniture of this theme, yet this message keeps showing up and the theme is not completed wtf
steep adder
Richelieu’s guaranteed crit sometimes not working
small knot
@steep adder It only works 100% if you manually aim her first shot. It says so in her skill description.
ruby mountain
look at name and class lol
charred bridge
Yeah 🤣
knotty zenith
???
vivid shell
Which part of Algerie's skins triggers her rub line?
Head pats just trigger the other lines.
Already repaired the audio.
steep adder
Isn’t this supposed to be algérie-class
lyric badger
Is there no Promise crate?
patent trout
There should be, check the "Packs" page to see it, iirc it expires on the 17th
hidden needle
is fleet tech currently bugged?
because sometimes when i logged in, i got enough points and notifications to upgrade them
and other times, i dont have enough points to upgrade them
i don't want to risk upgrading it and lost the gold
honest solar
It's been reported a couple of times. Usually doing the restart should fix the display, and if you don't actually have the points you'll receive an error when trying to upgrade (so nothing gets wasted)
hidden needle
alright, thanks for the clarification 
storm vale
The pre setup screen for A3, warriors is spelled warriers
tepid ocean
So theres VERY serious problem with the game, aparently game dose not put your phone to sleep mode on batlte victory screen. i was playing and i had to take care of something and i forgat about my phone, i found it after 3 hours still light up on victory screen, phone was hot as hell and now i notice slight vicotory screen shaped burn in on my phone screen.
placid horizon
many games prevent phone from going to sleep
frosty gyro
thats the case with azurlane its not a bug but rather the phone
I have fallen asleep before while playing and it was open all night, try to make it a precaution to close out of the game before doing anything or if you feel like falling asleep
tepid ocean
well it did go to sleep mode on any other screen
reef mantle
fathom cradle
The countdown for the B and D maps have reached 0 and disapeared but the maps don't show up
I did a file integrity check, everything is ok, no missing files
placid horizon
time zones, try to wait 1h more
frosty gyro
should be 20 minutes
slim sierra
Any update for B and D stage? I can't access it yet.
slim sierra
Alright thanks
last coral
temporarily lost connection during pvp and now the game is stuck like this (nothing happens when you tap)
honest solar
Need to just restart the game
devout vessel
thats a different gun
1927 ver
the gold one is 1929 ver
simple valve
Oh, what's the difference between the two?
devout vessel
theyre completely different guns
daring jay
yeah 1927 has normal ammo
teal edge
visual forum
So everytime i battle a specific boss this happens
Ok it works from my phone though.
frosty gyro
try an asset repair
visual forum
repair is broken , last time i was wating for 3 hours and it did nothing
delete and redownload the game is faster
frosty gyro
do so then
if file repair isn’t working for you, it means thats broken for you as well
visual forum
it was always broken
frosty gyro
which cant fix any issues easily
its not broken for everyone else but its broken for you specifically
frosty gyro
good luck!
visual forum
Well all the times i tried it was broken . hopefully this time is diffrent cause i wanna farm at D3
Oh. it seems that it found a file that needs repair ...
frosty gyro
normally it will take less than 20 minutes depending on your internet speed, if it never finishes it means its missing its own repair files
visual forum
It takes 20 minutes to delete and redownload the game as well
XD
Ok it said repair complete
should i try it now or wait a bit?
frosty gyro
no need to wait
visual forum
Ok let's see
It works . That's the first time the repair actually worked
XD
Anyways thanks that you told me to try repair first
kind osprey
is the Emile maid l2d skin bug known?
often she doesnt move her lips when a spoken line is played.
a little ruins a great skin
fresh portal
Is it a bug, or intended that Algerie in D3 (I didn't check B3) as a stage boss has a blank skill name?
I can also run again and try to get a screenshot if needed
fresh portal
Here's the screenshot
hollow kraken
Hm...better to play it safe for now. If you don't mind, please do report it
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
fresh portal
Will do
hoary lagoon
here's a bug: gascan is a pr bote, she can't appear in a major event
she doesn't exist before AL creates her
north flume
pretty sure writers know what can and can't appear when better
hoary lagoon
well, that's where you're wrong - storyline inconsistencies are common, even in big budget series
writers make the stupidest errors
fresh portal
I guess blank skill names fall under minor bug?
hoary lagoon
uhhh, yeah, it's a graphical bug that doesn't affect gameplay iirc
hardy wigeon
I cleared boss node on b3 and exited the game, after I came back it’s like I surrendered on boss node. I even saw the part of the story after defeating algerie. 11/30 escort fleets defeated, progress at 0%. not a big deal, just a bit annoyed I need to redo the defeat all enemies portion to get 3 stars
static stratus
hardy wigeon
@static stratus try restarting game
static stratus
Solved, thanks.
waxen fable
My game is crashing every time immediately after clicking on the Azur Lane icon on my iPad mini 4
I have tried restarting the device and reinstalling the app but the issue persists
With Azur Lane, my device have 3.8GB of storage to spare
It was working perfectly 12 hours ago when I stop playing the game to sleep
My phone still works though
proven flicker
Rewards icon for 138.6mm gun uses old icon as opposed to the newer one
(screen was captured from D1 stage)
waxen fable
The gun historically has 2 versions
devout vessel
@proven flicker thats a different 138.6 gun, the 138.6 mle 1927, the one u are thinking of is the 138.6 1929
proven flicker
w- WHY ARE THERE 2 ;-;
waxen fable
Because that's historical?
devout vessel
thats how they appeared historically, the old icon was mistakenly used for the 138.6 1929, so they fixed it
thats why theres been alot of confusion about it
proven flicker
alright thanks \o/
waxen fable
Still having that above issue if anyone has any suggestions
daring jay
the game has been hitting the bucket on IOS devices after one of the new updates if your IOS isnt updated fully @waxen fable
waxen fable
Oof, that could be the reason
My iOS hasn't been fully updated
Ok thanks, I'll try to get it up to date then I'll see if it works or not
But it worked for yesterday
daring jay
#tech-support could probably help you a bit more than i can, but that seemed to fix it for almost all people
waxen fable
It worked. Thanks for your help 
lost spade
So there are two weapon, i though is bug 
silver mason
Are there actually subs in C3-D3, or is the "Enemy submarine appear" a lie?
Either way, the grammar is incorrect though.
silver mason
Yeah, I just checked, no subs.
radiant warren
do D1 really comes w/ this? i thought its been re-designed?
small knot
That is the 1927 version. The other two are 1929 versions.
mossy lodge
But both were counted as different blueprint :/
north flume
because it is 2 different guns
buoyant hemlock
Suddenly the game decided to stop shooting both mine and boss guns
Promise Crate icon is being used for the Decor Tokens Pack
serene jackal
buoyant hemlock
Update on missing skill text
Gascogne in SP is missing skill text too
She's also missing it in the D3 clear cutscene battle, but I couldn't screenshot that in time.
grim sandal
After clearing D2 and reading the final dialog the game loses connection and crashes to the splash screen. A dialog box pops up with "connection lost" and a "confirm" button but the game becomes unresponsive and I can't click it. It's happened twice now. The first time it happened and I logged back in the game didn't recognize I had killed the boss but it did remember how many enemies I had killed.
undone sedge
Game saying pickup on all ships I haven’t gotten but not on the ships I get or have gotten,
I was unsure wether this was a bug or not but it seems like it’s not supposed to be that way at least?
Figured it’s best to report rather than not just in case
golden drift
It’s been that way on every event
undone sedge
I figured it was better to be safe report it than just let it be and it ended up being something
peak idol
It s normal to use ~100 cubes and don't get any gold event ship ?
undone sedge
Yes
peak idol
Ha I ll pray then
undone sedge
I’ll pray for your luck as well because I didn’t get anything either, maybe you’ll get one
frosty gyro
pickup means they are only obtainable through build
silk robin
Wtf is going on? I clearly defeated all the ships in D1, then in D2, but none of them gave me the star for "Defeat all enemies".
jade yew
I'm unable to proceed witch chap.2 of "My sister's grow sprout!"Vincennes' story after hitting "skip" to go directly to choices. My only choice is to go out of AL there, because there's virtually... nothing
daring jay
@vernal zenith one is the 1929 version, the other is a 1927 version
vernal zenith
@daring jay Thanks!
buoyant hemlock
pls i need help
neon inlet
My Richelieu sometimes launch the second skill of Tosa, is super rare but funny, anybody with the same bug?
tawdry atlas
if tosa is in the other fleet and you have a BB as flagship in this fleet, it can trigger tosa's skill
neon inlet
I don't see any Tosa, I'm farming at 6-4, it's strange
tawdry atlas
i mean, are you using Tosa?
neon inlet
I only use Richelieu
copper lava
Good day. A friend of mine occasionally has an error since April - an endless load of battle. Only a complete restart of the game helps. Now I will upload a video with logs
daring jay
@neon inlet do you have tosa in your 2nd fleet?
cause she has a barrage that helps the mob fleet on battles 3, 4, 5 if your flagship is a BB
signal nova
Starting today, my game freezes when trying to login
verbal parrot
My game crash when I try to start the game on my iPhone 8
daring jay
theres a issue on IOS device, updating the IOS to the newest version seems to fix it for almost everyone @verbal parrot
verbal parrot
Thank you 😊
silver merlin
One of Akagi's voice line in her Plum and Snow (winter) skin isn't playing, I tried to report it, but it was denied, reason being the line supposedly wasn't voiced, in any version. However, after some investigation, I found out the missing voice line is up on the wiki, under CN and JP quotes, but is also present in the EN version's game files. So the line is indeed in the game, but isn't playing when it is supposed to.
placid horizon
wiki can be sometimes wrong
daring jay
wiki is managed by the fans, not the devs
silver merlin
The voice line is in the game files tough
placid horizon
did u find it?
silver merlin
Yes I did, should I post how i got to it ?
patent orbit
restive apex
I think this is a visual bug
charred beacon
for the systems error, it seems like its a calculation bug. When I restart the game, the tech points shows it was lower than what it was when I get that message Zafo
frosty gyro
its a known issue
@restive apex restarting the app should fix that up, if not, do a asset repair in settings
next cloud
not like it matters too much but something isn't working with the message sent time calculation
buoyant hemlock
HMS Vampire’s dialogues voice when normal and special touch r same
plucky leaf
Richelieu’s login line is the exact same as her login EX line except it’s with a different sprite, as far as I heard, in CN the login EX line is different from the original one
hollow kraken
They are different. Just only slightly
Though just to make sure, can you screenshot the lines in archives?
surreal swallow
hi, i have a bug on the skin, i use a ticket on the rental outfits to have jean bart private après midi skin and i use the second ticket for richelieu fleuron of the waves, but i just saw i do not have the skin for jean bart and I have to pay it while I already used a ticket previously, its normal or it is a bug ?please help me (sorry if my english is bad)
plucky leaf
@hollow kraken oh my bad didn’t check
The first one is login line, the second is login EX
hollow kraken
Ah, I see what they did. They copied the text. She does say a different line, but they just put the wrong text. The normal login should be more along the lines of "Bonjour, Commander. Let us discuss the plans for today". Or something along those lines
So they're pretty similar, but slightly different
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
plucky leaf
Alright, thanks
@hollow kraken sorry for the ping but do I answer with “I don’t know” for the correct translation or with “Bonjour, Commander. Let us discuss our plans for today” 
hollow kraken
Hm...you could put that. I'd imagine that should be close enough for them to figure it out 
plucky leaf
Alright then
unreal summit
Is this a known bug? The empty box of Algérie’s skill?
silver merlin
I went crazy and made an in-depth explanation around the missing voice line I posted about a few hours ago, in which I'll show that it is present in the game files, that it matches the EN translation, and what probably caused the issue. If some mod with a bit of time on his/her hands could look at it, and if it all makes sense could tell the devs about it, that would be nice 
Can I send the .pdf in pm to a willing mod ? Thanks !
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
frosty gyro
you can attach a link of explanation or send it (if under 2k chars)
silver merlin
It has been denied, that's why I made a 6 page long guide on it
frosty gyro
one sec then
lI believe issue is wiki cn and jp table is wrong
listing it as line 3
yet including no line 2
it goes line 1 to line 3 and the EN tab we have goes from line 1 to line 2
(the skin only has 2 idle lines, in short)
silver merlin
Yeah the problem is that the audio file is called main_3_2 which points to idle 3, but there are only 2 idles
I've tracked the whole thing down in the .pdf I made
So basicly Idle 3 has been renamed Idle 2 in EN, but the code probably points to main_2_2, which doesn't exist in the files. So the fix is to either change the code or change the audio file name to main_2_2
silver merlin
I'll try to be clearer. The wiki is actually right, because it follows the game file structure; there is a idle 1 and idle 3 file, but no idle 2, hence the way it is on the CN and JP pages. Now, in the EN tab, idle 2 is idle 3 on CN/JP, you can also see that there is an associated audio file on CN/JP because, like I said, there is an idle 3 file in the game. However there isn't an associated audio file for EN idle 2 on the wiki because the file doesn't exist in the game as idle 2; it is named idle 3. And that is also why there is no audio for the line I mentioned, because in EN , it is called idle 2. It's much clearer in my pdf, I've taken a lot of screenshots to illustrate the issue, as it is pretty confusing in text. So if you're interested, I could send it to you.
buoyant hemlock
Is there any issue with the actual game itself though, completely independent of the wiki
silver merlin
Yes, audio isn't playing for the idle 2 line for Akagi's Plum and Snow Skin, but i tracked it down in the game files, so the audio exists but isn't linked to it in the game
unreal summit
Is this a known bug? The empty box of Algérie’s skill?
buoyant hemlock
it happens for enemy algerie, but I'm not sure it's the same bug as if it happens for our own algerie
unreal summit
It happens to own Algérie
storm axle
pressing ex then pressing normal still goes to hard
weak tartan
https://i.gyazo.com/1dee71e6c8760b44f18223d2dadc4e32.png
i dont know if this is a bug, but shouldn't this river be programmed to not be walked on?
unreal summit
It’s not a river
silver mason
I see an exception
weak tartan
@unreal summit what is it? the item name says Iris River
silver mason
well I mean, they are boats
unreal summit
Idk
fringe jay
small hill
small knot
A lot of people have, like the guy right above you.
small knot
Just restart your game. It should fix itself.
mental jungle
does anyone know what upgrading cleveland muse’s spirited guidance skill does?
in the classroom, there is no displayed change in the skill when a book is selected
small knot
That's probably a bug that it's like that.
quick locust
That is just due to way the tooltip is written for her (and other muses), levelling those skills improves the damage modifiers for their special shells, but since the game doesn't say what the modifier even is to begin with, it doesn't display how much it increases per level.
Not a bug, but perhaps a bad tooltip
lofty valve
Anyone have trouble opening the game?
lofty valve
Yes
This just happened after I updated the from App Store
Is it ok if I sent the screen video here?
golden drift
The latest update has been causing issues for iOS when not on 13. If you’re not on 13.5, update your phone and try again
frosty gyro
and you need iphne 7 or above
cloud stratus
All the "missing" items are in my inventory...
frosty gyro
it is a known bug
cloud stratus
Ok sry then
paper tulip
when u go to the comments of le malin cassin shows up in rhe picture
after 3rd relog its back to le malin
lusty karma
Hello? When this bug will be fixed? Didnt fix after 4 updates already
patent pike
how to fix in bugs?
devout hornet
hallow iris
ancient maple
@patent pike @devout hornet Archives have been known to be buggy recently, restarting the game should help. Also, please avoid doubleposting.
patent pike
after restart, its not work. how fix this bugs? @ancient maple
ancient maple
There isn't really a solution other than restarting for a temporary fix at the moment, so...
halcyon heart
Hi i don't know if this is a bug but i am Level 91 and this Memory didn't unlock
patent pike
@ancient maple how to restart? iam not understand
ancient maple
@patent pike Close the application and open it again 
@halcyon heart You'll have to contact customer support to get them to fix it for you
/techsupport
buoyant hemlock
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
ancient maple
Contact options above, usually takes 1-5 business days 
halcyon heart
@ancient maple thank you
floral urchin
My star is gone
buoyant hemlock
