#bug-reports
1 messages · Page 135 of 1
there was also a case where a siren became "stuck" on a node but i was unable to repeat that i was able to recreate it, video uploading
Clip of bug in action and how to reproduce it
as you can see, by checking for a node (by trial and error) one can find a place where the sirens seem to paradoxically understand you are there, but cannot move towards you
Just AI logic. If you're standing on a node where the boss will spawn, the Siren won't attack you until you move off the spot. Can't block the boss spawn, after all.
now that's interesting. 
yes, but since there are multiple boss spawns, it should be changed so that the boss spawn is determined when it spawns, not when the map first loads
that way this issue wouldnt happen
it doesn't really matter tbh. if anything it makes things a bit easier for you.
im also pretty sure in the past it wasnt like this, but maybe i just hadnt tested it before
and yeah, but its still technically a "bug" in that it isnt intended behavior
well it is if the ai is coded to not block the boss spawn. cause if it did then the boss wouldn't spawn at all. it's more than likely intended but i'll ask just in case. 
I don't think there's any harm in having it reported but yeah shouldn't be a bug
@devout vessel
Some torpedo skins are missing the ripple behind them
https://trello.com/c/wLkrJl53/1417-sirens-not-following-fleets-on-boss-spawn-nodes-in-event-map I don't think that's a bug, tbh - the boss spawn is determined at the start of the mission, and they don't follow on there so it doesn't block the boss from spawning
User Info: 269468039
System Info: IPhone 6s Plus
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
**How to Reproduce:...
iOS, Medium
(which means you can use them to figure out where the boss is going to spawn if there's multiple options)
@warm cave That was my submission on #gameplay-help I posted my video https://www.youtube.com/watch?v=T2Z2Dag_nGI explanation in the description.
Ok, I determined this, Boss spawn node is 100% safe as long as you know 100% this is the spot. You can avoid sirens easily with mob fleet by leaving Boss fleet on the right spot (there are 3 spawn points - on my boss fleet with Zeppelin - and where those two sirens are standi...
I also thought that it is to prevent bugs on boss spawning on already engaged fleet. Most probably intentional.
it's definitely intentional, you can't get ambushed on the boss spawn, either
Most likely intentional but we're having it reported regardless
Yeah, Nerezza DM'd me about this.
Since the patch the batting cage dorm asset will no longer load. This breaks the dorm and you can no longer edit it. I tried on 3 different devices and clicking ‘manage’ causes ‘Loading Furniture’ to popup forever. Please see error in my debug screenshot with the asset name that needs to be fixed.
Can you try a file repair from the settings menu in game just to see if that happens to fix it as well?
It happens on my phone, tablet, and pc
Its not my devices sadly
Fairly certain is sfurniture/bangqiu that is the broken file
Per the log
For the server overloads, I wanted to put suggestions to improve the situations that I came up with or were mentioned last night in one place.
- Improve server capacity even more, but I'm worried that it would cause another mass outage...
- Delay between login attempts to prevent spamming.
- Probably increase the delay or temporarily lock out if you keep trying to log in to avoid DDoS/macros.
- Open a new server or two, and give users one free transfer to a server of their choice. Additional transfers need
or special permissions. - From what I heard, new accounts go to a specific server which is rotated. If that is the case, new accounts should go to the least crowded server to fill them more evenly.
Hm...we'll we went ahead and accepted the report. Mostly just asking just to see if it'll fix it
Np, I tried it for kicks and it didnt work.
Darn. Well worth a shot at least
It's been accepted as a report now though in #known-bugs
@foggy dove the morning ambush/siren on boss node has been a thing for a long time, at least since ISSS last year when I first noticed it. If it’s a bug, it’s one that has flown under the radar for a very long time
Thx toaster! Looking forward to being able to edit my dorm again. 🙂
Lol
I can't seem to buy Sandy from exchange... I already made space and also restarted the game and still couldn't buy her.....
@craggy hornet you can only buy one copy from exchange
@north flume oohh.. I didn't know that.... thank you very much....
one of the siren nodes (not the boss) on D1 sub skill is in chinese or japanese
should be known bug already
wasn't sure I just saw it for boss node for C3 B3 and D3
unless it wasn't mentioned in #known-bugs
Juustagram in Japanese / Chinese, I'm in a en sever
is this a known bug for global?
all justagram are in chinese rather than english
Is that ok that sirens in B3 moved just once only after 6 my moves?
Subs don’t move at all for one. Were the other ones stuck near one of the possible boss spawns? Because they can’t move over those tiles either
I purchased something but got a network issue. Whe I return coins was deducted but item was not given
Gear skin boxes are opened immediately upon purchase. They're already in your gear skins
It should've had a popup showing you what you got. But you can check under "Depot->Gear->Skins"
The skins option should be towards the bottom left or so iirc
Okay. Thanks
since that patch can anyone check if bremerton's missing EN skin lines have been added?
Still the same for me
Has anyone noticed the missing letter in special build (taiho)
but the name is taihou right?
pretty sure under her name it says something like taiho or taihō
it may have changed but I dont have a taihou to check
ō stands for ou. So either Taihou or Taihō is proper, Taiho isn't tho
https://cdn.discordapp.com/attachments/479676955411873802/693728582027051038/image0.png
(Not mine)
Looks like the game spells it Taihou
idk but banner saying wrongly
okay well someone can report it for spelling it wrong (put it under translation please)
interface means more like text not fitting the buttons
since people confuse the two
By the way, funny. Banner and signature with a hint about adding Taihou.
I sent a bug report to the bot. 
can we get a second section in news for hotfix patches with a changelog i just booted and had a 13mb hotfix would be nice to know what changed
You can't start any daily challenge with full dock. Considering as a bug because there are no ship drops in any challenge.
It's not a bug. But it's been suggested to allow for dailies to be done even w/ a full dock
@buoyant hemlock It's been suggested before but no idea if staff will be able to do it
How is "Quick Retire" supposed to work?
Like I got 11 ships, click that button and it tells that no ships fits the specified condition, but I don't have any conditions and don't see if there are any settings for this
@grand oxide Only Lv.1 ships can be quickly retired, you also have to have at least one similar ship already locked in your dock. SSRs can't be quick retired too if I'm not wrong. ( I couldn't retire my Bremerton dupe at least )
Is normal that Avrora server says that there are too many players registered
Because i can't log in in that server
theres too many people online right now it seems then
Because i don't want to lose all' my progress
are you logging in with a bind or is this just another regular day?
In a bind
can you try logging in again some time later? let me know how it goes
Is from 3 days in a row i am trying but without success
mm okay one moment
Ok
@simple oak ok. Then it is useless for me because I'm retiring unique ships just because I don't need them
Now i tried with another account and i can join on Avrora
another account?
Why with my main account no
aight fixed thanks
It will be a nice addition if one could retire even unique ships
Yes i have Always another One
But the One i used Is my main account
And i can't stilo join because there are too many players registered
and you dont get the warning on the alt account?
Nope
I don't get any problems on the other account only with my main
This Is strange
And i don't want too lose all my 1 year progress
Ok
just need to mess with this 
Ok
can you try logging into your main account again?
Same problem
But Always put me on Lexington server
But i want ti enter on Avrora server
It might be this the problem?
no
Ok
do you have UID?
Nope unfortunally
But you can search of you can join on Avrora there Is a player named Fury (that Is my main account nickname)
Of*
If *

there is a level 87 fury yes
With the f Or F
capital
Consider i was playing on computer but i have bind It on the yostar so i won't have any problem but lately i tried to log in in my computer and i wasn't bene alle to join i tried join by reinstalling the game on phone but doesn't out me on Avrora server i tried to join on Avrora and still doesn't let me join
If you want i can send a screenshot
it doesnt let you login on both pc and mobile?
Yep
it sounds likely you might have not bound 
in the meantime contact customer support for now telling them about the error not letting you into your account and we'll try to get some word on this as I just installed the game on my old phone and logged in without error so we'll try to see whats up individually
How to activate debug mode :)
the main account
I am also getting this same bug...
yes please read up to see what I am asking of you (log mode)
and contact cs
for both of you here is their contact info
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
so you didnt get a log? 
No i tried to di the log
But this time was diretcally not linked on Lexington
But on Avrora
I clicked on login and now i am in the game
This is pvp btw. Dunno if this is already fixed but I'll post this here just in case
My first fight was ok/functioning but the second keeps on saying this
have you tried restarting the app?
Not yet. But I'll do it later. I'm not in the game currently
i reported that bremerton's tennis skin did not have the new specialtouch/mail/commission lines in en yesterday, have they been added yet?
looks like it hasnt been accepted yet
and they wouldnt be added in over the weekend as staff dontwork on weekends 
they should be in office in a few hours
Though it's already fixed when I restarted the game, I think I'll just put it here
Class for intrepid didn't finish properly so I decided to cancel but I got an error for it.
Now it's stuck and is taking up a slot. Tried closing and reopening the game
I cannot login since the last reset. Washington server
is your account bound
login there on the side
known bug 
Something I've noticed with the Quick Retire feature is that it will not select a ship if it's the only one you have in your dock, even though it's not locked. And it's consistent too. I don't have Bogue or Raleigh in my dock, so when they drop and I use Quick Retire, they're never selected. So I'm not entirely sure if this is intended behavior or not.
It's intended
the jusstgram some story disappear... maybe it is bug for CN translate etc....
I see. Thanks for the clarification.
I've been having a problem with buttons working if my phone goes to sleep and comes back up. Some buttons work, like back and home, but the ones in the acutal screen I'm on don't seem to work until I restart the game.
That should just be a desync error caused by a disconnect during your phone's sleep mode, hence why it's fixed with a restart.
it never did that before, and it always says that the server has been disconnected, do I want to reconnect.
With the recent server connectivity issues, it wouldn't be so unusual for it to happen. Such a thing should go away once the main problem does, but we don't know when that might be fixed.
In the meantime... the only thing you can really do is bear with it, I guess.
Not sure how i would report this. I suspect the inherent bonuses that meowficers provide is incorrect. Through some damage testing, I found the bonus is averaged, where as the ingame display shows they are combined.
Thanks @ancient maple I will do, just thought I'd mention it!
@bleak jewel are you sure you have stable connection?
I tried lexington and it's working fine though
I ran into a hiccup on Avrora where it went to infinite loading while everything else was fine, but it resolved itself after a minute or so
If I have a good connection
I will try again
nooo..
I went to other servers and if I can enter! help!! :'c

D3 submarine siren has the same bug as the final boss, is this known-bug ?
try to use a free vpn and see if there's any difference.
restart your device 
for more troubleshooting visit #tech-support so we dont flood this channel with troubleshooting 
I've already restarted it ...
Known TL issue 
alright~
It won t say the date when i acquired it
And i knew the medals had music
(i got it yesterday)
since when are trophies supposed to have music? 
the only trophy that has music is.....polaris iirc 
hololive's had voices
er...no? i have checked all trophies i have and the only one that has music is polaris's
the date is missing, that is true
ok i just checked my medley trophy and mine has the date
yours probably just needs time to appear
Huh. Surprised that wasn't caught yet. If you don't mind, please report it to belfast bot
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
okay
Hi, something strange happened right now on submarine weekly lvl 75. I playing normaly xploding all, in mid map one torpedo go off screen and i hear the sound of an xplosion after the xplosion the map end without killin the boss. This is normal(??)
It most probably means you killed the boss off screen.
did the "emergency" show?
let's not jinx it 
Try restarting your phone and restarting your network router. Or using a different network connection to see if that helps
ok i'll try it again
I don't know if it's a bug or not, but i just realized bremerton tennis skin special touch has a different dialogue in JP server, while in EN it's using default dialogue
its been reported
okay
the app won't respond even though i already try it on other app
i give up
has anyone reported the meowofficer fitouts dont actually save?
Hi i have an bug i would like to report its the event mission 3 star
@undone viper you won't get the 3 star reward for a new map without 3 starring the earlier map
you need to 3 star a1 to get the 3 star reward for a2 and a3
I see thanks for the clarification
each time i go to hard mode on the event it does not load and glitches out
i hope someone sees this
beacause i cant play the vent now for 2 days
Hi its me again also thanks for helping me also i wanna share some awesome hidden features in the game and i hope it just stays there
Also i forgot the skin goes away when going back too main menu
I dont get that bug
im assuming you're on android?
Not sure if mentioned already, but all of the Justagram posts from Polaris are missing now.
Its a little harmless skin bug put on context its the skins that i dont own but i know how too display them but it doesn’t affect gameplay wise the skin doesn’t show on the ships chibi i experience it first hand
It's Chinese, and it's known
Alright, just making sure
just cleared c2 with memphis, not updating mission counter
clearing a2 works however
needs to survive clearing the boss to count
on the boss
is she max limit broken
just restart the game and try it again
This is already known right
yes
Yes, it's in #known-bugs
Is it also known that the Juustagram posts from Polaris are all gone now?
it was never reported
i dont knows if this should be considered a bug but still the spelling
Gotta ask how is the rollback situation going? Havent heard from it in 2 days.
Alright i will be patiently waiting
I think this may be known, but the shiny animation is in the foreground of maybe every overlay, just like in the picture shown.
Here a more recent bug in the current event (I may also not the first one to point out this one), where the skill activation of every submarine of the later stages (D2 and D3 in my case at least) is not translated.
it's known
okay then
She is permanently available in heavy build now
Looks like her card there not being updated isn't currently written up, if you want to submit it
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
oh ok
Now Taihou is in special construction?
it's intended @novel mango
Lol, the compensation didn’t work propely
It did for me. Try restarting your game to see if that corrects it (also make sure you didn't buy anything else from the shop just to be sure)
Didn’t work oil and money compensations too
Oh ok, fixed restarting the game, thank you very much

I went on Juustagram checking why they no longer post stuff only to find out it's now chinese
known
what compensastion?
Avrora and Sandy got extra compensation this server reset due to their constant login issues over the weekend
Oh and is it supposed to be Taiho?
Ah alright then
Her low HP quote
known
Were we supposed to get a ton of Silver Wing Medals? A friend of mine sent me this today while I got nothing
Avrora and Sandy only
as a result of the massive server issues
Ah ok.
Still cant access my dorm furnitures and 2nd floor
What bugs?
the post on juustgram and all message except my replys are in chinese and the first memory of the meowfficer are unlock and i'm level 71
lock sorry
i didn't unlock it and the other 3 yes
The juustagram issue is known
as for the meowfficer memory that's an individual issue
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
please contact them to get the memories unlocked @astral cypress
Thanks
@wraith sonnet could you go to your in game settings, audio tab, and click the button that says file repair?
Hai~
Restart the game and see if it syncs back up
any news on when the rollbacked ships are gonna be sent out?
Nope
Hi
A while ago while playing a difficult map for me, I pressed many buttons and something came out, a friend told me to close the game immediately and to report the error because you can get banned for this
i close the game but he told me to report it the same
i dont think you can get banned for it from what i know
It must be scare of mine, it is the first time that something like this happens to me
from what i just guessing its like a command log for the game
and yostar can used it to find whats happening to your game
like when everyone couldnt log in like a few days ago
ya so its not much of a big deal but its good to know
How do you pull it up? I'm curious..
Hold right side of screen, pinch left side
How to activate debug mode :)
does anyone know if the siren skill are suppose to be untranslated for the event maps
Not supposed to be, but known
Repairing didn’t work
Dorms furnitures still broken
And I also tried reinstalling, didn’t work too
Hi there is a problem with the 100% clear and 3* clear reward on D2. I didint receive any rewards from clearing that stage. I didnt notice on other stages but i definitely check on stage D2 and didnt receive any rewards from clearing. Azurwiki indicates it should have
Did you 3* a/c1-3 beforehand? Have to do all 3 of those in row before you get the b/d ones
you have 2 ships overlapping in the backline
to fix it just reset yout fleet and readd them manually 
Thank you
I did not notice that
Well you only get rewards from 3* on normal or hard
The only one with two sets of rewards is D3, as that’s the trophy
So if you claimed rewards for 3* on b2, you don’t get more for doing it again on D2
Pausing is broken? Has this been reported
It's a known TL issue
Hello i want to report an event mission
Clear B2 or D2 10times with Saratoga at max limit break in your fleet,
Saratoga must not sink in battle.
i went and clear B2 with saratoga max limit and finish it without sinking
but after the battle it didn't accumulate points on mission
i haven't tried on D2 yet
Is Saratoga in your mobbing fleet, or is she in the fleet that fights the boss?
@elder inlet
fights mobs and boss
So you're using a single fleet to fight everything?
yes %
i can send a print screen but it'll take few minutes
yes &
or my game is bugged because i'm using emulator & experiencd a sudden shutdown & lost some data
Make sure you start on the first map then switch to hard mode.
omg thanks 😆 im so dumb
Hello. Getting this msg. Doesn't prompt the window to Sort, Add Dock, or Enhance. Dock Space is at 329 of 330.
Yeah, it's a connection/desync issue. It can cause the proper text to not display
Ok so I should relog.?
Yeah, just a relog should ideally solve it to show the correct popup
Thank you
Well you only get rewards from 3* on normal or hard
@golden drift but from the azure wiki page every stage should have a reward.
But note the start: "B2/D2", meaning both stages will give the same reward -- as in there is 1 set of rewards, and clearing either stage will give it
Its B2 or D2, not and
That’s why it’s a /, not listed separately like the D3 trophy
It’s been like that for pretty much every event with a hard mode barring some early events iirc
are translation issues all known or should we report specific cases
If you fight the submarine elite fleet on B2 the ability is still in chinese
That one’s known
sounds like a file issue on your side. That may require a cache clear or reinstall.
Do you happen to have the game installed on a SD card?
Known bug
oh, my bad. overlooked it
my entire screen went black after I went into the campaign missions screen
didnt see my specific bug in the known bugs but others have different memories missing so was wondern if i should post about it
which mine is missing the first memory for the cat lodge which is the req of reaching lvl 40 and im lvl 65
same
and all the subesquent ones are unlocked not a major issue was just wondern if its already been indentified
known
kk
iirc correctly though its not for everyone
so consequently you have to contact customer support so they can unlock it manually for you
ah i see well may do that in the future as not to clog up queueries as seeing as they are pretty busy rn XD
nothin major was just somthin i found XD
sonar doesnt reveal submarine siren but it reveals the trash submarines. is this intentional?
Since Uranami gets the buff from Fubuki's "Special Lead Ship" skill, should she (Uranami) be added to Fubuki's skill description ingame (Its currently missing Uranami only out of the ones it buffs)
Still looking for my rollback ships
They'll be handed out overtime. Customer support most likely has a lot to work through to get all players that suffered a rollback their ships so it'll probably take some time
Do I need to do customer support
You do not. Support is going through the logs of players from what we were told
ok Thank you
idk what happened but the juutsugram turned asian
Known that it's changed to Chinese
Did they note that they removed Muse event Juustagram posts?
I'm getting a weird overlay in my usb debugging mirroring program (scrcpy) https://cdn.discordapp.com/attachments/368214481844699137/694452103439187978/Screenshot_20200331_094411.png
for reference here's a direct screenshot taken on my phone: https://cdn.discordapp.com/attachments/368214481844699137/694452067665707018/Screenshot_2020-03-31-09-43-59.png
it looks like a blurry dot pattern and really messes with the (limited) bitrate the program has to transmit video
doesn't seems to appear on loading screens
screenshot during actual battle, where it's the most noticeable
I mean in general, a lot of mobile games really don't like it when usb debugging is turned on
U just have to restart the game it will fix it @limpid carbon
It usually happens when u have clicked 2 options really quick or by mistake so it overlaps the other and then just stays there if it has happened in the menu.
@solid yachtthx
Thank You Yostar! For return me Intrepid from the Rollback!👍 ❤️ 💯
the new login screen starts lagging after a few minutes
@foggy dove that doesn't really help me, most games either don't boot up or just work and usb debugging is the only way for non-samsung users to stream/record games now that google has forbidden recording apps to record sound for some reason
You'll just have to work with it or use an emulator
restart the game?
Try restarting the application
i just did still the same
please press that gear icon in the top right corner and do a file repair
the Vt-18 aircraft, while the
cost is correct, the plate cost seems to be CN.
It should be 12 plates and 240
in this example
ok will do
@unborn night please report it
Time to upgrade before it gets patched 
my kaga is broken
restart the game
there are no official emulators and none that work on linux, I want to capture my phone and there's a bug with it, where's the damn problem in looking into getting that fixed lol
if you're gonna offer a bug report channel you can't just say "don't do that" lol
I mean, it's not exactly a bug
it is
I mean, the game isn’t designed for emulators and Linux as a whole has basically negative support even from major companies
well i restarted the game and now the affinity pickup is gone. guess it's fixed
I'm not sure why exactly games don't really like usb debug mode being on
Basically nothing is designed to work on Linux and very few companies offer patching support to fix issues on it
most development is funded by major companies that use linux themself
But regardless it's not something that can be fixed, even if you were to call it a "bug"
how is it not fixable?
At least the game functions with usb debug mode 
it's a display issue like any other one
A lot of games are straight up unplayable
every game functions with usb debugging
most just refuse to launch
you seemingly have no clue what you're talking about, can you just send my report to someone who could look into it?
Refusing to launch is exactly what not functioning covers though?
I mean, I am the one accepting the reports regardless
or do you want me to answer "because there's a bug and the people on the official discord don't give a shit about their users reporting bugs" when someone asks me why my game looks like crap?
@golden drift FGO NA had a version earlier this year where they forgot the code obfuscation and anti-tamper stuff, so the game would launch while usb debugging was enabled and functioned perfectly fine and didn't have any issues at all like this weird thing I'm specifically getting in azurlane. That's what I mean by functioning.
So basically you want them to turn off anti-cheat stuff so you can stream on Linux? That’s extremely not going to happen

no I want the devs to fix this display issue
I already know fgo will work once the new engine happens because JP has since then allowed usb debugging
A debugging mode, of any type, allows access to the games code for changes of one sort or another. You’re basically asking them to remake the entire game or remove anti-cheat measures
Do you not see how ridiculous that is
Firstly, why don't you attempt a file repair first
That’s still adjusting the games code
and that's where I'm getting a visual glitch
it's not adjusting the games code at all wtf are YOU talking about now lol
So go to the audio tab and press the file repair button
does anyone has a slow update download today? I stuck at 1/53
I can't exactly see the download speed bu the 5 things it wants to download (oh wait it's done) seem to be downloading just fine right now
the repair button doesn't seem to do anything at all?
if there's any issues files would be redownloaded
well it asks if for confirmation and then does nothing
and now none of the buttons in the UI work
I found another detail about the glitch
it's not there at first but keeps getting worse everytime the victory screen pops up
I can see it in the menu right now but not on my phone
restarting the screen mirroring does nothing
actually restarting the game also did nothing so idk
Well if that's the case
it's less noticeable on maps outside the event
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
You can report it
what's this channel here for then
Investigating, checking if something has been reported, getting more details etc
well I can't add anything to that trello board
if you'd like to report a bug please send me (belfast bot) a direct message with !feedback
the bot doesn't allow DMs
That's because you disabled direct messages with on the shared server on your end
my DMs are set to friends-only and bots usually bypass that, which I tested with my own bot 
classic discord move
about 30min ago, i was kick out from server to update . And i see the background with Akashi Dj with animation, but now it update again and change back to Intrepid. Can i get a video or gif of that Akashi animation?
Hello. I just encountered this. Suruga seems to be frozen here
bug?
seems Catalina also has CN upgrade costs
(Both
and plates). Nevermind i'm wrong looked at wrong status
@earnest haven it'll be added later when April fools hits EN
@meager gate fixed by restarting
I can't seem to enter stages. It only loads and loads and gets stuck at 99%. It happened after the hotfix and I can't seem to fix it with the normal things to do when you encounter these things.
does anybody else game crash in the EX stage just shortly before the boss dies?
Invinsible Batting furniture from The big league theme, can't access manage furniture, i am stuck
Ugh, I noticed that some condition causes the Comment button in the Archives to just not respond
But I was dumb and relaunched without getting a log and it didn't immediately reproduce itself.
Known issue w/ the furniture
Hello i cant find my receipt but i have my uid number for the gems
is it a bug or smth
Her second skill comes with retrofit @buoyant hemlock
its also the same with goddess sandy
Probably because of the event lock then
Since you can’t even access the skill without having the event item
or is it a trend between "has retrofit" srs
@foggy dove would probably be better to clarify, but I’d assume it’s because they’re the only event-locked retrofits
okay
is it intentional that the Catalina uses Aux plates, unlike the other aux-slot aircrafts?
I believe the retrofit bit for the SRs was reported as not a bug
As for the catalina
i'm assuming you're comparing with asw planes?
I mean, Catalina isn't used for attacking
i mean, neither does the flettner
Oh, so its intended?
it should be
Cooper had an issue with the arm? I'm just curious what the issue was, and it if was on base skin or the Tennis one.
@honest solar have you checked bremerton's skin lines to see if they've been updated by the 30mb patch that just came in?
I'm getting an error when opening up Azur lane, it says "Unknown Error:-1"
@severe nimbus No change yet
@lucid vector I recommend checking with #tech-support. I want to see it's a connection problem of some kind (so check your wifi / use a VPN), but I'm not certain, and they'd have better advice for you
gotcha, thanks @honest solar
The game occasionally crashes on me when I click on Glasgow in the docks. I’ve noticed this for several days and it only happens with her
The help button during combat still shows the muse event
@static cypress Try a file repair from the settings menu in game if you haven't yet
@delicate gazelle Known bug
Is that in the audio settings tab
Oh ok sorry
@static cypress Yepp, it is
@delicate gazelle No problem at all. Thank you for checking 
I’ll check if it happens for the next few days.
Hi my name is shadow and i was having a problem with the game where some of the event ships that are available through the construction appear to be collected but are not in my shipyard. I was wondering if i could could possibly get help with issue
Confirm that you haven't got a filter on, as well as that they are showing up in collection. It might be a case of accidental retire/rollback, so you could contact CS to clear it up.
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
okay thanks
still cant manage my dorms furniture 
I just opened logs and saw that it was paused on this stacktrace
The filter menu blurring the main screen
I clicked on my profile tab and it covered the entire screen. Cancel or continue don't work.
Try restarting the game
Hello, I've posted this in tech support but haven't gotten a reply yet so I'll try my luck here. So I recently updated the game on my phone but after doing so I can't login in the game anymore. It just shows an error message "Unknown Error:-1" and the title screen got replaced by DJ akashi. I can't even choose servers :(.
dont doublepost too
translation bug?
I'm have completely forgot about it
D3's first requirement should be AVI >1500 there's no way all those ships there only have 1.1k FP
Also the number increases when I put CVs in
Ty Elder
you need to fulfill the slot requirement
on fleet 2
the stat won't count unless at least 1 "locked" slot on each frontline and backline is filled
i feel like i got the completely wrong load screen for today xD
April log in reward in chinese
seems like Enemy Ship skills are not translated
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Some texts are in Chinese
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Ok so I'm not seeing the new core shop items in the core shop. Am I meant to update from the iOS store?
restart the game or wait another 30mins
Can you report it?
Idk
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@storm shale
is anyone having this problem?
i saw all of them, i never missed a single event ever

That's for an old run of the event that was never in EN
oh the newcastle one, ok

Try having her with the default skin first
^
But help
My dorm isn’t working
I tried repairing
Didn’t work
I reinstalled to see if the files would be fixed
Didn’t work
I can’t see my ships dance
Oiiiii
Help

noice
Any screen shoot or vedio?
Is it Warspite normal? She doesn't dance. 😭
Haha but her moves become better when retrofitted
@foggy dove the fight on Royal maids was the dido event
I was found the bug some month ago
And he isn't fixed
The bug - new game design
#yo-star_pls
Max report
bring back the old design
we felt good together
Keep your trolling outside the feedback channels.
No.
where to I report "bugs" (typo) from the webshop? :D
I don't know if anyone's reported this yet but I've found this on D-2 and D-3, not sure about other stages tho
@novel hamlet Hm...we'll bring it up to staff to see if they can get it fixed.
@analog plaza It's a known issue 
aight, sorry
Oh and is it a known issue that, when the camera pans back from the main fleet to the vanguard and the enemy ship is in it, its rigging spins?
ah it is. I found the card. Nvm
It's on every map and not only the SP3 map described in the card
@barren phoenix it would be a wonderful compromise (which I already thought about)
The card does specify map, but it's known to happen all around. That bug goes in and out tbh. Some events will have it, and some won't w/ Sirens
I kinda find it funny. maybe it gets the treat that the zooming "bug" got. just add a subtle SPIN TO WIN to it
yo, im tryna finish the golden doubulin event but the clues isn't spawning on stages. is this a bug or is it intentional?
Should depend on the layout iirc
without the little things, the big things don't work as well lmao
oh great i haven't oathed anyone this year

brb lemme spend those rings
(don't worry i'm not spending anymore)
Yeah, it does depend on layout. Comparing my Azuma and Tash are the same styles as your screenshots
So nothing was changed. Just how they're designed
actually marrying on april fool's sounds like a horrible idea in retrospect
sorry javelin
too late though 
just take that ring away April 2
btw please fix MM/DD/YYYY in the IJN style, it gives me an aneurism
That's North American format
That being said it is weird for IJN ships to do that but eh
Game uses US format for it's event dates too anyways
oh shit u oathed sheffy on my birthday lmao

can we please just use ISO8601 for everything? thanks
Imagine using established standards 
So, anything regarding the fleet tile movement glitch? It happens on fleets with retrofitted ships. The more retro ships, the more the game freezes between tiles.
That’s known, but there isn’t a fix for it yet.

It’s just some visual frame lag though

Thing is, this only happened on my phone. When I use an emulator I don't have this issue. But I can't rely on the latter as I need the computer for other stuff
Is there no background for neptune skin with background object? It just plain white?
I have edelweiss cat as commander of my sub fleet with just u47 but my asr only shows on maps as 3 when my math says it should be 4
is your edelweiss at skill level 3?
yes
could you take screenshots proving that?
just for ref, what is 47's skill level?
Avrora, L100, same cats
The bug could be related to skill level
Though it shouldn't
Aria, what's yours?
Mine SL 5
let me think if there's something i'm overlooking
@golden drift just in case, can you check your u-47 yellow skill level?
yes i know it's not supposed to change but could you check?
@primal estuary what auxes are you using?
that's normal
well hold on for now
kk
thx
@primal estuary for now, try to level her yellow skill up
and see if it resolves the issue
ok
Is this a bug or a feature? I was planning to oath hood, but accidently pull down the notification bar and it turn out like this
@foggy dove I figured it out
since its hard mode
I gotta add the cat here
yeah it fixed, entered the level and now I have the range
me dumb
@carmine folio If you mean the breast ribbons, it's an april fool's joke
only for today
@foggy dove sorry for delay but she’s at skill 10
Started work just before you sent that
restart the game
aight
Should it be the case that in the Oath with U-110 you see her hand instead of a foot/boob?
not all ships have that
Ah, okay
the pins in #694739203908698152 and #gameplay-help have the full list @vast stone
thank you 
U-110 boob oath would be nice tho
As a follow up to the bug report I recently submitted, now it seems that the timer from my fleet tech upgrade has disappeared completely and I am not able to start it at all
cough cough Still occuring even after restarting the game
Server: Washington
heeeeh nvm, it finally worked after 2 restarts...
@wicked veldt 9 is max level for eagle union
Idk if this is a known bug or not, so sorry in advance if that’s the case.
So when trying to give Émile Bertin a name (after oath) this (see image) shows up. I suspect it’s because of the accent, but idk
You cannot use accents in naming, so yeah that’s probably the problem
Ffs, it doesn’t make any sense to me, but oh well, guess I’ll accept that for now, thanks for the answer
No accents, symbols, etc. pretty archaic rules tbh
it is a known issue that word filter doesnt allow special letters
Aight, imma wait this one out, hopefully this’ll change soon
it doesn’t show that you can get Avrora from a light build. Sorry if that was reported before
@spark citrus you can rename married ships once every 30 days, so you’re not forced into choosing a name and sticking with it forever
I know, but I wanted to give specifically the name “Émile” to Émile Bertin, since that’s her name in game, but I’ll manage without the accent in the meantime
and its still a known bug! 
When will they give us that rerun, no one knows not even the devs apparently
Wasnt able to take a screenshot but an enemy fleet just spawned on top of my fleet in SP
That's normal. If you fleet is on a potential spawnpoint for enemies, they'll engage you as soon as they spawn.
Especially if it's the boss fleet
It was an enemy mob fleet, not the enemy boss fleet, and it spawned on top of my 2nd fleet
I dont think thats supposed to happen normally
In fact, if you have a fleet on top of a spawnable enemy tile, it should prevent that tile from spawning any mobs at all
What it a normal mob node, or one of the Elites?
It was one of those production/normal enemy mobs
Special construction, doesn't have their star rarity above their name
No, it happens to me all the time. Mobs can spawn anywhere in their allocated tiles, regardless of if your fleet is there or not.

Used to not be the case, and was assumed to be a bug, but it seems they've since changed that since it still happens, I suppose.
I believe it was given back as intended
No clue of this has been reported yet, but when you open up the “golden doubulin” thing it flashes the answer and then quickly hides it. No big deal but kinda ruins the whole point
Bremerton barrage doesnt inflict burns
restart the game
btw, I'm still having a bug report in the queue that Seattle can't equip a gun in her secondary slot, only AA
13
Yeah, she only gets that new slot for CL guns at Dev 20
oh for fuck's sake ...
maybe put a note on her skill then until she's reached that level?
It probably would ease some player's confusion
But if that's the text that's from JP/CN (which I believe it is), the best we could do would be to take it as feedback
it's annoying enough that you can barely read what a dev level unlocks until it has unlocked, hiding stuff like that in there doesn't make it any better
Should I report a bug for the Japanese Essex text? It's her Low HP text.
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Yeah, it's been reported but it's honestly just an issue w/ the game's L2Ds. The game isn't able to load them fast enough while trying to load other screens as times ending in a softlock or crash
I just counted the number of shots on MLB Reno for Reno Barrage II
In-game description says 8 shots for DD gun and 10 for CL gun
But if you count the shots it is the other way around, like eight shots for Nepgun and ten for Twin 120
Not sure if she's behaving as intended with incorrect in-game text, or if the text in-game is intended with incorrect coding
Can we confirm this with the devs which one is supposed to be correct before I file a bug report on Trello?
Hm...we can definitely try to get some input from them 
i experienced a probably new glitch in which after relocating the sub fleet they switch to attack mode instead of staying in assist anyone else having that issue?
mhh weird don't know what triggered it and it seems to be okay again now.
Is it known right now that the reconnection feature when opening the app again isnt working reliably?
Like, it'll seem like it reconnected but you cant actually do anything and the timers n such are out of sync
Not sure if she's behaving as intended with incorrect in-game text, or if the text in-game is intended with incorrect coding
IMO the coding is the way it should be, normal DDs proc per 10 and CLs per 8. If I had my druthers all dual-type main gun slots would work this way so CL gun isn't totally worthless on Z23 etc. Though that still wouldn't be enough to save them.
I mean whichever one is right, the behavior and in-game text dont match
so theres a bug here somewhere
also reno barrage buffing the efficiency of DD guns but having better allout assault on CL guns is weird and counterintuitive if you didn't know that's how those ships normally work with their allout assaults
pls fix them menus
it's annoying
the hq menu has become so much worse, always bugging out
try repairing your files
its not a big issue for most issues
if you are getting it frequently your files may be bugged out individually
is the bullin for the event inside the dorm bugged, im tapping it but it does nothing
try restarting your app and trying again
I was able to tap the bulin on that screen
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Hi i currently have a problem every time i open my game it keeps getting stuck in the loading screen
I've tried resetting my phone
I've tried reinstalling it
Clear the cache
I have good wifi connection too.
@gentle plover is it possible for you to switch to another internet connection and see if there's any differences?
and what devices model you used?
I've tried that before it doesn't work
Im using an Oppo a9 phone
This is the loading screen that it keeps getting stuck...
I've also tried waiting for a long time still no
try to use a vpn and see if there's any difference.
since you're on Android device
here's one free VPN i'd like to suggest
@gentle plover when you're back, please send it in #tech-support instead, this issue is more suitable there.

Is bremerton's red skill reported yet? It doesnt cause burn despite what the skill description says
Nope
And the game is coded for it not to cause burns
So unsure which is the issue here
It's probably saying it does post HE damage?
I sent a commission, but my ships dissappeared from it
restarting the game shd fix it
👌
now how do I send a bug report about a bug that's been there for months?
First thing what bug?
This is still in my inventory for some reason
never left after the event.
the only thing I recall about it is that I went away from AL for a month during that event
when I came back, it was still there
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
I did check known bugs and it wasnt there, so time to send reports
wait, isnt HQ in holiday?
i mean
The ones accepting the reports are on discord side
They'll be able to see the report on monday
or rather tuesday
its friday here, so okay.
So I just message belfast with !feedback with nothing else attached?
or do I attach the pic and details too?
belfast bot will tell you what to do
like attach the pics at later steps
for now just message with that command
Just as long as I can do it on phone.
huh
is this a minor or critical issue?
@foggy dove
minor
it could wonk up the progress if event reruns, but for now its minor
okay then
alright, its in there now. thank you for your time.
What are you trying to report?
Just some minor about manjuu goalkeeper decor
you'd DM belfast anyways
Can we change the AVI symbol from AA to a plane?
Also two more little things: FDG dev 30 says learn siren killer 2, but it should be siren killer 3; Azuma dev 25 gives her something +5 but it's written in Chinese (I think it's Chinese at least)
update taking too long on iphone X device
Sounds like a network or storage space issue, not a bug with the game. Mine updated in normal timeframe this morning, also iPhone X
idk
only AL take this very long time to update
my internet still normal
and the free storage space is 40gb
whenever patching new update,i need to uninstall and install it
i think that device problem
@hallow wyvern that's an issue with all the PRs btw
they all say siren killer II twice on the enhance screen
but if you actually dev30 them they have siren killer III
Seattle with Siren Killer II, listed twice
https://i.imgur.com/pRy576C.png
Dev30 Seattle with Siren Killer III in the ship details menu (ignore the meme equips)
https://i.imgur.com/UlVXKB9.png
Georgia as well for example
https://i.imgur.com/B8qbfS4.png
https://i.imgur.com/E9FkyD7.png
hy i'd like to complain abaut allow the same ship in diferent fleet but on the same map i' ve got a picture whith Gascogne mikro as a flag sihip i both fleet on 8-2
Not a bug
@foggy dove just making sure, Ross flood damage scaling off AVI stat is intended right?
No response on devs side on it
while I'm at it, Kirishima burn stacking, SKK and ZKK skill doesn't work pre-launch and Suruga defense proc chance at 65% instead of 70% are also intended?
Skk zkk bugs were never reported
Kirishima burn was never reported
Suruga def proc was reported but no response
while we're at it
is it intended for bomb damage to not scale with distance from impact
there's an entire block of dead code in the datamine that calculates bomb damage falloff as a function of distance from impact
but it then just multiplies it by zero

I honestly don't know
Though from what I hear there is a lot of extraneous code in the game
riceist and I were looking at it earlier
there's a whole formula that calculates the bomb damage falloff and scales it with the distance from bomb impact
and then mutiplies it by a parameter which is never defined and defaults to zero
in-game testing confirmed that bomb damage is independent of distance from target
"is this intended behavior" is the question
not supposing we'll get a response until after qinming tho
Your guess is as good as mine 
I reinstalled the game and I relog to Avrora, it told me this
this happened on Nox Player, I can login normally on phone. But this case it seems to consider me as a new register even though I have an account in Avrora.

@foggy dove If its not a bug then who can i speak with to fix this? Or can you pass this problem towards to whom it may concern?
It's just not a bug
As in its intended for you to be able to run the same ship in separate fleets
There's nothing to fix
@crimson basin you need to log in to your bind in order to access your account
ok then thx




ok

