#bug-reports
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where are u getting it
no, the error
loading screen?
Yeah
can you try dl from qooapp?
come to #tech-support
The equipment BP info is backwards in the events? Is this reported already? Or is it just me?
At the shrine instead of clicking one of the buffs if you click the bottom blank area it spawns a new layer of that buff GUI that persists even if you back out to the main menu.
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Oh cool belfast is actually working. Last time I tried to report something she was broken (was awhile ago though lol) Anyways I reported it through the bot.
We got it. Thank you very much 
I'm not sure what caused this but I would just be stuck on that background when i was navigating through the menus
O ok ty
anyone know if georgia's and gascogne's barrages are still bugged in the battle sim?
So, I put Nagato and Amagi in the same fleet, and only now that they seem to add Nagato a line that says, "Amagi, you're inconveniencing the Commander" or something, but the voice audio clearly says Mutsu, not Amagi.
And another line that says Kawakaze when the audio says Mikasa

could you record this happening?
This isn't the correct audio for Kinu's 1st main screen line? In this she's clearly talking about Nagara. Idk if that's supposed to be a line in her retro but this clearly doesn't fit
Hello, I bought the 600 gems pack but my gems did not show up after the purchase. What should I do?
@north flume i'll try
@midnight salmon from the looks of it and reports we getting, seems like some lines were changed last second, while translation was kept from old ones
please report it as translation issue
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
No matter how much I try, Suruga won't play her headpat voiceline as a secretary, even if I zoom in for extra accuracy
I've seen a few other people mentioning they have the same problem
Do I send the report along with the command or?
just DM her the command and follow instructions
Ah aight
@drowsy cloud not too sure, but please report it then
Does the screenshot have to be on a different site?...
Roon quote speaked by another ship (Tirpitz in this screenshot)
Eh pvp does that
I got this bug in daily challenges xdd
@north flume the Nagato-Kawakaze one (and yea I use another BGM, sorry bout that)
I'll get the Nagato-Amagi one in a jiffy
Yeah but why rn
Not about the music, but Nagato says something to Kawakaze there when the audio file clearly has Nagato calling Mikasa
I'll get Nagato-Amagi one soon
maybe they added additional lines to nagato, but voicelines had jumbled or smth
please report it as a bug and add links to these videos
@Glownoodle | wtf was 2019? This happend without shooting salvo. Quote just appeard here.
By screenshot I thought she meant a pic
I can just edit it and add the video you posted above
I did translation issues
Imma just put what I found as bug

Under audio issue or technical issue?
audio
...will the video link from Discord do?
If not, then I'll try uploading it to YT first
it should, ye
hibiki touch line doesn't seem to work
it just plays one of her normal lines whenever I tap on her
restart the game
u have a ship duplicated across fleets
Hey folks, did IJN Fubuki's KFC Mascot skin lose her voice by any chance?
she did its a known bug
Bu @frosty gyro but since it's hard mode shouldn't it not have this problem? As my other fleet does not have any duplicated ships
she might be in commissions
@frosty gyro
I checked if it was already and it doesn't display it...
So i feel it might be a bug
did you try clearing the fleets and refilling them
with the 2019 and 2020 lucky bags, the description says you're supposed to be getting a random skin. is anyone else not getting any skins from the bags?
you probably getting duplicate skin which is then replaced with equivalent gems amount
twice in a row? huh, alright thank you restarT!
hm
for some reason, i keep crashing on my Huawei Y6 2018.
my phone is fine, has enough storage with sd card
How should I report a bug having stopped?
Yuubari Kai textless skill during battle seems to be fixed, at least on my end
it's a bug that push notifications on my iphone 8 (ios 13.3) aren't making any sound, right? i've tried reinstalling the game at some point and it didn't fix it (for reference, i have other games with identical notification settings and i do get sound for them)
Damn Nice

So I was playing for about an hour and suddenly was getting the "mood too low, will lose affection" warning on my fleet, which is weird since they are all in the rest dorm which is usually enough to completely stop them losing mood.
I looked at them and they were all at like 5 mood, I relogged and suddenly they were all at 100+ mood.
Only thing I can think of is it might be related to the new Fleet Lock feature, as nothing else has changed with how I normally play?
For some reason, text for B missions of the event is not in English
wasn;t it something only you are experiencing though
Seems like it is
Iโve restarted multiple times
Anybody else running into an issue where attempting to enter D1, you get the cutscene, but it just boots you back out to the chapter overview, and you do not enter the sortie?
ok apparently itโs only visual the next button still works but the new chapter timer is still there 
@onyx island I had the same problem with B1, but restarting the app fixed it.
yea, I did that and it worked too
Try restarting the app. And if it seems consistent, try changing connections or a file repair from the settings menu in game
ryuuhou froze my game reeee
yeah, got the maps in chinese as well right now
hmm, I got a patch after closing the game and restarting after a couple of minutes
So uh this keeps on happening on the D1 boss
Even when I reload
Sorta just stuck now
๐
turn off your phone's wifi while like that and back on and tap confirm if it gives a reconnect message
see if it helps
f
Can't use montpelier to limitbreak montpelier
There's a bug in part 2 of the event, the initial dialog keeps popping up after each battle
I'm not sure if I'm the only one who gets it
And it's on Chinese, while I am playing on the English version

Dunno if it has been reported before, but sometimes, the text on the opponent HP bar is clipped causing an unnecessary marquee
And B-636-MI is either clipped or missing a period.
Well I gotta wait till this loading bug is gone
This fleet results into a bug in hardmode D1
I can play fine with my other fleet in the map, but this stays Like you see in the image
Now that I see it, its Hyuuga Ise Mikasa
Hood should not be there
Bruh, my mikasa and warspite were over each other
You should try and remove one of your ships and see if it works
I see, my bug is:
Using the auto for Filling a fleet when you preset some
I have the same bug as Lyderc on D2
Infinite loading at the pre-boss mode, bc it auto fill conflicts with manual fill
e.g. set backline as hood, warspite, shoukaku but the loading screen shows norcal for some reason instead of shoukaku
for some reason when i want to switch my fleet during D1 the game loads in the fleet screen and Amagi takes her place on the left side (canยดt upload screenshoot). kind of spooky. also it freezes then
My main fleet was with 4 ship in D1, washington appeared of nowhere
Submarines and destroyers use the exact same icon. This is a little ambiguous.
Why not just use a submarine icon?
The rarity color coding could also use some patterns for accessibility to colorblind users.
That's just what they decided when they created them. And it matches at least pretty well since they're both focused around torps (at least most of the time)
But there's no bug here
Ok w/e
having this stupid bug where I can't move my units on the map after my phone goes into sleep mode
Means you need to restart. The game seems to hate being in the background.
first time this has happened. this update fucked something up
Look at the chat secretary and then look at the main screen
Reseting the game doesn't fix anything
Check the secretaries section. The one with the heart will be the one displayed on chat
Not the one on the main screen
.. huh, I cant do D3, whenever I enter a battle I get stuck on infinite loading bouncing chicks
I can fight elsewhere with no issues if I restart the game, but the second I attempt D3 battles, perma-loading
t!tg train
I've gotten around the loading issue by using whatever ship overlaps in the fleet, for me it was warspite on top of zeppelin
Bruh i bought 2020 gem pack and itโs not appearing
go to #tech-support
If you're referring to the text, that's for code info, hit hide and it should go away.
known issue
are kinu and noshiro really to be purchased 5 tines from event shop? not sure if bug
yes, there's 5 copies
i see, thanks!
Wait you need to purchase them 5 times in order to use it ?
That is why AL devs is loved by community
yep
Good day.
I received my Kinu this night and her default skin's main screen 1 phrase doesn't match with the subtitles (her cv talks about Nagara, but there's no Nagara in subtitles).
Also Karlsruhe's retrofit subtitles do not match her phrases, she uses old ones
Is this bug ?
mybe hard and ex icon?
I don't know i just happened whe. I finished a4
that just a3 you
I mean b1
ther icon or 3x ?
3x
Ok thanks
resets everyday
I have the noble attendant skin for belfast in game and I haven't bothered till today to check on wiki to see her quotes and realized they are not the same
Responses I see on the wiki
Yet none of these are any different from the ones that are on her default skin
They changed it or is something wrong?
(realized there aren't any play buttons for the quotes but still equally confused)
any line on skins that aint lit as yellow means it aint new and just grabs from the default skin
I dont know if the skin's been voiced yet or not, and that wiki page you sent doesnt seem to have the audios either
might be datamined lines 
so that skin isn't voiced yet?
O_o
I'm kinda really new to the game idk how things go around here honestly
skins getting voiced or not is a mystery, some get voicelines on release, some get voicelines soon after release
and some just get forgotten or something 
all ya can do is wait for it

@north flume 
Pennywise stole my laffey she now floats
@north flume its U-Chan not Yuni

because they aren't removed from the pool of possible commissions
idk if its a bug but every time i move from a battle back to the main screen, Ryuuhou's L2D does the starting animation. I thought that was only supposed to happen when first logging in to the game?
So the "Return to Port" animation is the same as the "Login" animation?
And same lines?
Just every time i go to home screen, it starts playing the "follow the butterfly" login animation. No lines spoken.
When I try to battle on the event map D1 it goes into a loading loop and my game gets stuck. I cant click on anything after that
Also repulse magically appears overlapping my Hood
same bug, game goes on eternal loading screen on D1 on my 2nd fleet and I have overlapping Nagato on Saratoga
ok if i put the ships manually it works, i think it bugs when you use advice on the fleet selection screen
Gaaaaah really? I was so close to full clearing that rub of the map -.- I'll try that though
Run*
Donโt know if this is a visual bug or a minor error in the code, but hereโs a minor bug I just discovered:
In 1-2, for Kagerou Production ships (possibly other ships and levels though), when reduced to exactly 0 HP on their bar, theyโre still afloat and functioning. Once they take 1 more point of damage, they blow up.
In the advent that the reason for this actually stems from the ships the player use in combat, I was using Kinu, Akashi, and Shouhou, with Kinu being the one attacking when I saw the oddity.
Is it me or nagato call amagi "mutsu" when i sortie with her in boss fleet
GAME-BREAKING: If rendered in 4K, the oil and coin numbers available to collect disappear! Literally unplayable
Has anyone else been seeing a double sortied fleet bug?
I'm trying to play D-3, I had a fleet already set into it with a couple open slots. Due to not meeting the fleet requisites to start the map I used the advice function.
Which worked, but now I have a fleet composed of Bismarck, Tirpitz, Scharnhorst and Graf Zeppelin with a frontine of Z23, Prinz Eugen, Z46 and Roon.
It seems that it stacked them rather than actually removing any members
Manually removing everyone from the fleet fixes the issue, but if you don't do that ahead of time, then the fleet/entire game will be stuck in a loading screen if you're trying to fight with it
@craggy plaza Yeah, a good couple of people have been reporting the issue. If you don't mind though, can you send in a formal report to Belfast Bot regarding it?
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
I'm not able to use my Google Play balance with any of the purchases within Azur Lane, why is this happening?
Could be due to your currency not being supported by AL (this is usually b/c it's not formally available in your region)
Google may have changed something regarding their policies then but I personally can't say for sure
do you get any specific error @honest scroll
@raven topaz It says "Balance cannot be used in this transaction"
On the Google Play Balance option right under it
Cygnet text bug
Known issue 
Cutscene was so long that it told me connection lost in the middle of the cutscene and then after cutscene ended it kicked me to login screen again and when I returned to the game it didint return to the bossfight where the cutscene appeared counted only escort fleets and I have to do it again. So good way how to waste oil on escort fleets and then skipping bossfight.
Its nice and all you want to add stories and stuff but the cutscenes are being 5x more often and 5x longer than it used to be and this is movile game to kill some little time. I dont have time to read cutscene longer than all fights alltogether between those. Like this I will be forced to skip it all in order to be able to at least clear something and then maaaybe some day replay them from memories
regarding the Nagato bug, I've only been getting her "Mutsu, could you save your questions for after the battle?" line when she sorties with Amagi. Same text, though
Event D3, map rewards. Either a visual bug or Pensacola has been duplicated.
I presume the duplicate replaced Salt Lake City
relog
Enty doing whatever she wants when looking at her skins, happened twice
is this known / normal?
yes thats the ui
since event upate im having problems with Confrim button, happens when going to battle or when choosing secretary, restarting game helps
can you explain the problem more in depth?
can you try repairing your files in settings or at the title screen?

Ugh, do I need ti explain this
probably numbers arent yellow?
Yes, putting some text and explanation instead of just a picture does help 
Not yellow is the least of the problem. Those are not increasing on lvl up
At least on text, idk on Battlefield
not wheres waldo with bug reports
Hm...either it was formatted differently when being wrote up to where it doesn't pull the number upon each individual level OR it actually doesn't increase until it's fully leveled. Can't say for sure though. I'll try and see
didnt lvl that skill up yet so i dont know myself
I don't know if this is important but there is a space missing after the comma.
I asked about a bug in tech support but just figured out the problem. Hitting suggest party when I was on D1 somehow put two ships (warspite/formidable) into one slot so when I would enter a node it wouldn't load.
why can't we change skins here anymore?
it hasn't been working for me for a while now
ever since the update probably, maybe longer
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
I'll try to repair data in settings and report if it doesn't help

I think the translation of this line https://azurlane.koumakan.jp/w/images/e/e6/Ryuuhou_DetailsJP.ogg "How's the taiyaki I baked earlier? Is it to your liking? ...Good, now I'll - ah, no! It's absolutely nothing! I'm just glad you enjoyed it" for Ryuuhou has been switched with another one. It's completely wrong.
sometimes, ships of level 100+ lose their exp when put in the dorm. one day, theyโll have 10k exp or something and the next theyโll be at 0 and cannot gain any from the dorm
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@visual zealot Hm...are they awakened to go beyond their current level cap? That'd be the only reason I can think of b/c they also gain exp for me when I have them in the dorm
still only 12 scenes, and the last one corresponds to C3/A3, all B & D scenes missing from memories. Known issue?
JP/CN has 28 scenes in total
@visual zealot Out of curiosity -- is it possible that the ships need to be awakened? Like, if I have a ship at 104 and about to level, and come back 10 hours later and go to the dorm, they'll get XP, even beyond the tiny bit more needed to hit 105. However if they stay at 105 and aren't awakened, then when I go back to the dorm they get 0
yeah theyโre not awakened.
i didnโt know this was a thing until they lost the exp
but its not like its wasted, they just dont use the supplies iirc
the exp they got before got reset to 0. itโs not just not gaining exp from dorm
not sure if this is intentional but rip
Dumb question, but is there anything wrong with the 2nd floor/morale? Despite heavy grinding I usually NEVER run into problems with low morale, but since this event I constantly run into low morale problems, despite just low intensity farming while playing something else. ships aren't dying aswell.
or it could be displayed wrong... either way its a bug
restart your game when it happens
it's known issue for a game not to update morale regeneration properly
because of desync
ah, thanks. makes sense, will do 
Is anyone else experiencing issues with the Suruga L2D skin not moving when she's set to secretary?
Yes. My Bismack is working, so is my Centaur's L2D
But my Suruga isn't
Wait my game was out of date and that fixed it. Don't mind me!
Laffey's oath chibi is frozen when in the battle formation screen.
Never mind, one off situation that happened
I would think bug, since you can equip 2 Hydraulic Steering Gears, but not the Camo. I can't find any writeup of it on the Trello. Might wait for a Feedback Assistant proper to respond, or just send it to Belbot

It's been like that since the game came out iirc
So I'd imagine it's not a bug
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

idk if it's a bug or not
just report it anyways
just need confirmation
we'll find out
So we finally have a deciding factor: Hydraulic Steering Gears are objectively better because you can use 2.
Also, that picture is a shop. She only has +17 EVA, not +34
@late verge
gotcha
we were just discussing this earlier
the issue isnt how she looks, its her stats despite her gear
Or do you need me to take a pic of my phone to prove it's not a shoop
Yep
would be nice if someone actually reported it tho like we asked 3 or 4 times 
and your initial report is that u cant use 2 so what is it now? 
To prove my pic ain't a shop
BTW you can't equip 2 on new ships, she had 2 before
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Sorry, I can reorient if you want to see the EVA
Reoriented my proof of the pic not being a shop so my notch is not covering the EVA, DM me if you want it
Since I'm not sure who's reporting

doesnt matter since both will come through and either can be rejected 
We did get the other one first, but I'll get your screenshots attached to it 

Has anyone reported of a bug in C2 boss fight? The boss suddenly disappears.
That's supposed to happen. You don't kill her. She bails before then.
If you let a research task time out without a requirement met yet, the app will notify you every single time you leave it.
For example, I haven't finished my commissions for T-384-MI, and I keep getting "The research task T-384-MI has been completed!"notifications over and over and over again
Also, definitely a clip in the description
@late verge What's your UID?
So theres a bug for me at least
To where all my dailies are already done
Including my sub weekly quest
When i havent done them yet
relog
The timer is stuck at 1:03 and neither my fleet nor the torpedo ships fire
After something like a ~3 minute wait the battle ended with an S rank without me doing anything
And the daily mission with the cognitive chips is permanently stuck like this and not even 8 minutes of waiting didn't solve the issue and didn't end the fight either
For both dailies the ships are moving (so the game didn't freeze) but neither the enemy nor my fleet are firing. The air strikes/torpedoes/battleships salvos are not loading either.
not sure about this bug already report or not, i cant get process when oathed Shoukaku
is she in your boss fleet
I purchased 2020 lucky bag and didn't receive any skin from it.
did you already buy skins from this event?
I got Ark Royal's skin last week, aye. Is it because of dupe? Shouldn't there be a special message for that kind of stuff?
it's possible you received a duplicate and were awarded the equivalent in gems yes
so you received ark's yeah
there's no message iirc
I see, thanks. Is dupe gem refund full or partial? I recall there was a tip on that, but it was a long time ago
full yeah
Cool, thanks
I just got a dorm reward from Laffey in her oath skin and she got stuck dozing off until I reopened the page
Hm...is it like that everytime you collect something from her or was it just a one off instance?
First time I noticed it
I wasn't able to move her around or otherwise interact with her chibi either
Gotcha. It may have just been the game bugging out that one time since this is the first we've heard of this issue w/ her skin. If it happens again the next time you collect something from her, just let us know
I'll keep an eye out in-case it happens again
nerd 
No u

has this been reported? (Laffey having the wrong background colour)
The people on reddit said this is a bug / translation error? The AOA shouldn't work like this and the AOA doesn't even activate at the start of battle either
@ionic root it's known
Am i the only one who crashes 50% of the times when I open the skins tab for a unit?
that means your files are broken
try file repair in options or reinstall the game
was there always a JS Snipped ? 
Have you fully restarted the application?
yes
Hm...unfortunately I dont think there can be much done for this specific instance if that's the case as these kind of issues are generally always caused by desyncs to the game server (which is why they seem random and sporadic)
@sage badge as far as I know is not a bug.
Uh... the game seems to crash on me or get stuck loading (ya know, with this chicks) until I restart the app, a lot. I have a Moto E4 running android 7.1.1. Is it my phone, are my files messed up, any idea? I just started.
I think you just have old phone. Most likely due to the lack of RAM the game lags and closes.
Damn. Ok, maybe I try playing on an android emulator on PC
I can recommend use a Mumu. Chinese emulator, which seems to have not very demanding on the system.
@compact dagger And, best of all, don't forget to bind your account
@next parcel then it just looks weird af xd
@sage badge I agree that it looks weird. But as far as I remember, this is with the introduction of PR ships
Yep, gonna need to make a twitter or facebook account but I just got Suruga and dont wanna lose her, even if shes not very good
@compact dagger Best bind your account to twitter and facebook. You know that account binding should be done through the settings in the game?
binding help*
Yep, I just dont have a twitter or facebook account, so i gotta get one first, lol!
just do yostar if you dont
Eh, im gonna get a twitter, I can follow artists I like there anyway
Thanks for your help, anyway!
Just in case - Yostar requires only your email, which will come code to confirm the binding and authorization. 
I could always do more than one, yeah
No problem.
also motorola is incompatible with azur lane, try updating to android 8
ah, ok
I found a bug. Can i post a Video zu show what is it?
of course, this is the bug reporting channel
what device are u using?
Android
specific model I meant but thats fine 
can u try a file repair in settings or the start screen and then try to reproduce the bug again?
Wait
I can so this again
Top get this away i Mist restart the game
too*
Must*
I can't seem to access hard mode for the event, despite having cleared B3, 3*ed it and gotten it down to safe mode (i.e. cleared it a number of times, finished story etc)
have you clicked on the red "Hard" button at the bottom left of the screen?
I have
so you can't access C and D?
Unfortunately not
reinstall or repair ur files in game
u can repair in settings or at the start screen, just press it and relog
Alright I'll try that
@wise finch You just need to go the the "A" maps and then press Hard mode from there
the game is trying to take you to "D" from "B" when you don't have it unlocked. So going to "A" will make the game take you to "C" (which you do have unlocked)
Ah got it, thanks
Is anyone having problem entering d1. Whenever I try to go to formation in d1 itโs keep loading
do you mean when u want to battle with a fleet? at that formation screen?
Yeah
did u use advice with a full main fleet?
Not all
hmm
cuz for me that happened cuz i used advice with a full main fleet and it added an extra ship into it and the game bugged out at the formation screen
check if there is an extra ship there
Ok itโs fixed, itโs seems like if I use a low level ship, itโs bugs out. And showed my oil cost 286
Thanks
I guess this is also a bug report, books are not working, theyโre starting at 8:02:10 and are counting down to 8:00:00 and then resetting to 8:02:10, I canceled the books and now this is my skill book screen and I canโt do anything about it.
Hm...they seem to work fine for me (and have been). Can you try perhaps switching your network connection and perhaps a file repair from the settings menu in game?
I tried, still frozen like that. ๐
And you tried both of those?
Yes, now itโs just frozen like that and not counting down or anything.
Hm...can you open up log mode and get a recording of you opening up the tactical class?
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a Yostar staff member.
Join the official Discord server: https://discord.gg/azurlane
Join the Grand Azur Lane Alliance ...
steps for log mode
if it still doing that, back out of the game and relunche it , then once you're on the main log in screen, there should be a client repair function, it might take a while if that still doesn't help, then uninstall (make sure your account is blind to one of your accounts) and redownload teh game
I tried even logging in on a different device entirely and itโs just not changing.
I even redownloaded the game as a whole from the store directly after I did a repair from client, as told to do in game, and it didnโt fix anything.
is your drive all update ?
Yeah, itโs all up to date and everything.
I think you might need to contract HQ when they are not away for the new years and see if they can help you, i am sorry i can't be anymore help since i am not train in Cellphone troubleshooting
can u pls send the log mode? 
Iโm trying to, my fingers or phone arenโt working, they pull my menu down when I try lol.
try putting 1 finger down on the right side if u arent already 
how in the world do you get into log mode on nox player
you dont
I got it to work in the wrong spot
you can try with macros if you want, but theres no reason to since its more work than needed
And pulled up mail in the process
can you press Pause on the side there and take the screenshot while in the academy?
It shows up empty when I go in from the academy.
No, theyโre still in their slots with their 8:02:10 timers on my main screen but not in the academy?
Iโm gonna give up on it at this point, thanks guys/gals!
I got stuck on Event hard mode so many time ๐ค
Probably because it looks like Hood is sitting on top of someone.
hey there is a bug lol, shiranui voice repeating over and over in event map
lol it's not just shiranui, even eugen voice in battle phase is repeating over
it doesn't stop after I restarted the game, the only difference is the voice, from shiranui's voice to in-battle shooting noises
You sure it's not because they're activating skills?
The skill's description says that it only works on DD nodes, but it triggered on a CV node.
Game randomly crashing on IOS Ipad. Not touching display or anything
same issue yesterday, randomly crashed like 5 times when i opened dock
got a problem, i've collected 12540 green thing and can't collect the 12000 reward and in the shop it say i have 3740 left after i just brough Noshiro, which is the only thing i brough yet.
have you tried resetting your game
Hey there's a bug on Noshiro L2D, when login animation there's a truncated transition, you can check on this https://www.youtube.com/watch?v=z6LuYyFrJVs&t=27s
On this video in 0:27 s, it happen to my L2D Noshiro too
IJN Noshiro (่ฝไปฃ)
Seiyลซ : Anju Inami (ไผๆณข ๆๆจน) | Art : ATDAN
Noshiro : Uncharted Festival Grounds?
่ฝไปฃใป็ฅญใใฎ็งๅข๏ผ
Thanks for the support from Patreon/Streamlabs:
Kagrenac - Richard Gauthier III - Easily Winded - Chibi Neko Lover - Jake Wu - Infinite -...
Noshiro.exe
And also happen to others check this in 0:17 sec
https://youtu.be/O03bvBRmiXc
At first when I saw her, and this skin. I wondered "why does she look so good? Why is the skin looks so good?" After a while I finally learned that the artist that drew her was ATDAN. I was like "Oh, no wonder" xD Happy Holidays Commanders. I'd like to upload Ryuuhou's and Su...
Hi there, my fubuki l2d skin music pixy audio file had been lost since the latest update
Yes, my Fubuki l2d skin music pixy audio file had been missing too
oh so is not just me then
yeah sad, hope they can fix it soon for upcoming update
known
Ahh i see, you're a Fubuki Lovers too
thanks @frosty gyro
What a man of culture
I'd like to report that PR1 Neptune's eyes are yellow on the character but look red in the blueprint item
Can the fact Minato Aqua doesn't have a barrage in the Supply Line Disruption weeky be counted as a bug?
She does have the "Promise to Sunflower" skill after all, that for all intent and purposes is the same as the "All Out Assault" skill present on every other sub in the game.
No it's intended
Crud 
So I'd like to report and clarify an issue that was rejected. Formidable swimsuit skin after oath does indeed have unique lines but she has some lines untouched. In which those lines should be the EX version no? But the problem is that the untouched grey lines are not the EX version
And what lines are you referring to exactly?
Ok so the game doesn't let me play now idk what happened :3
I was playing on my emu and i jumped on to a siren node and the game started showing the loading thing
kept going for a while so I thought it was something wrong with my lap and tried the same with my phone
I'm using the same internet so it can't be an internet issue (can it? idk)
anyone know why?
it just shows the same thing on both btw. whichever way I try
also why tf is there an arizona on my repulse?
It's an issue that some people seem to be having. We've let staff know but unfortunately no word on a fix as of yet, sorry to say. And I personally cant remember if there is a known workaround as of yet 

About Fubuki's missing audio files, the ones for the Mascot Bucky skin are also missing. Hope this will get fixed soon.
Sucks though. I had free time and there's nothing i can do in game :
I think it's just a typo on the image, but the image for Nagatsuki from the twitter shows she's a Matsuki-class destroyer instead of Mutsuki-class
congratulations, you're the first bug report post of the decade
But it's not new years ye-oh wait, china
@stone idol that bug is having 4 ships in the main fleet remove 2 ships from the main fleet and manually place them back
It happens every time I'm splitting screen/switching to back to the game.
Device : Xiaomi Redmi 6A (cactus)
@stray flame hide it
When I collect the 2 tokens or the heart from Oath Laffey Chubi she keeps doing same animation and can't move her
She basicaly freezes in place doing same animation
Will give a clip next time this happens
Maybe helps
Kappa
@urban robin I saw that too but I only had 3 ships in the setup. arizona wasn't supposed to be there
has anyone else noticed that no credit is being given towards the Event Achievement requiring Shoukaku or Atago to be in the fleet for B2/D2 & B3/D3 clears?
they need to be in the boss fleet
they also need to be max limit broken
@buoyant hemlock
Ahh, they actually need to engage the boss for it to count? Got it, will test
yes
That's pretty misleading in the description of the Mission
@stone idol well that bug looks similar to mine and i had to take out the extra ship from the setup did you check if Arizona was engaged too just in case?
Hello?
@urban robin Well.. not really. I went on to retreat my fleet and just did removed repulse from the fleet (arizona didn't appear though) and continued. it worked fine afterwards
Is having two Pensacolas in D3 mapโs list a bug, or do they really want to troll us?
They still haven't fixed the cattery ping?
No. At least for me, it seems to only occur when gold cats are involved
Every couple weeks it seems to come back for me
The canteen ping appears to happen when you click to skip the Cat showing up animation (the background goes full white).
I tried let the animation go through and never gotten the ping that way
Look at the circled things
They don't correspond
It says I'm on Monarch but shows Neptune
Can you restart your game and replicate that?
To follow on from the loading bug reported earlier, I am getting the same thing but oddly enough the other fleet works just fine (Nagato, Enty, Amagi, San diego(retro) Neptune, Laffy(retro))
Not sure if it is related but I am running Warspite(retro) and hood like they were,
You've got Tirpitz sitting on top of Hood in that pic. I'd venture a guess and say that's the issue.
i only just noticed that.. I am blind apparently.
https://i.imgur.com/5sLl4AM.jpg typo in friedrich's crush line "may" instead of "my"
i have 7 blessings but cant collect the reward
Currently trying to grind combat data. Game is not saving progress. Izumo Combat Data 1 resets to 3% when logging off.
Fubuki using her skin isn't talking
I also look in the memento, she isn't talking
If using this skin
known
Infinite loading when on boss node, doesn't matter if in battle or on fleet screen. Reboot doesn't help
It's a known issue. It would appear the game acts as if you have 4 ships in your backline (you can see two overlapping ships on the far left position) so it ends up softlocking you. Try redoing that formation that ends up softlocking you currently
I'd imagine it's not intentional as she's standing on top of the gifts
does this happen every time w/ the bus?


restart the app
wait another 20 mins if it doesn't appear
Kinu's idle 1 line doesnt match her voice
Its probably a translation error rather than a bug but I don't know where else to report it
Um .. I donโt think I got the 2k gold from dup event skin ... donโt have proof tho
I cant login
try restarting your phone/use phone data/using a vpn/use that gear box on the top right/reinstall (by order)
Ok
reinstall
Is the special dialogue when nagato get into boss fight with kawakaze wrong?
The translation box says โI trusted you kawakazeโ but the voice says something about mikasa
@solemn void will my game data be safe if i delete and reinstall?
I wanna be certain of that first
@clear sluice do you have your account setup with yostar
or facebook
or
twitter?
Yes
dont reinstall on data
which one is connected to?
first problem
@frosty gyro yes?
https://cdn.discordapp.com/attachments/468804420801527810/661875568429498383/Screenshot_2020-01-01-18-15-55-21.png you should be able to just click on one of the tree icons on the side and login via that
once you reinstall
take it to #tech-support at this point
that's what I did to fix my game multiple times
Hrm
@frosty gyro he should be fine since he said he linked his game to one of the three social media things
right?
yes
Then what do you mean by, "dont reinstall on data
first problem"
Data gets corrupted
i got the 7 blessing but when i want to collet the ticket i get send to the Shrine
@cosmic hollow I had a similar problem. I would click on the ticket and not know how to get the unit. It turns out that the ticket gets sent to your Depot, and you have to open it there
My S pen works for menuing but once combat starts I cant seem to use it for any inputs.
Is this known when i want to kill D2 boss fleet game freez only freez when i start the battle when i don't start the game is running normal( yes i clear the catch and restart my phone)
Ok i fixed it i used my other fleet and it worked no freez
I received Bogue (2:20) instead of Ryuuhou (2:22)
Costruction time said 2:22 not 2:20
server desync, sometimes timers show a min or two more than what they actually are
also F
Is this bug? everytime to 2nd part always have cutscene and every finish battle....
Every time I'm play
When I'm in battle, my application always re log again and again, until now
Is this bug?i didnt get the present...
Restart your game and see if it shows up
Check with #tech-support, as it's likely a problem with your connection.
Ok
I got disconnected when using the New Year event item and now I don't have the item or the ship I chose (Warspite).
)
Restart will cure what ails you.
chibi in academy screen isnt matching a selected skin
academy chibis aint based on your choices
they're random
you can just scrap a bote and they'll still appear there anyway, for example
i know its not a bug, but was Ryuuhou's assumed unfinished left boot ever addressed?
@topaz harness it looks like artist stylization
given it starts to fade out
@fair zealot known 
Idk how I can prove itโs a bug, but this has happened for 3 days now. I get to the boss fleet of D1 and the sortie will never load.
Does it happen every time, or inconsistently?
If it's happening every time, there's some observed behavior where the boss fleet in some ways registers as having 4 ships in the main fleet, when there should only be 3, and so softlocks. The current recommendation is to retreat from the sortie, completely clear your fleet formations, and then set them back up
Yup.
Well thatโs 3 days lost, gg
I have done everything I can think of to fix my missing event item/ship and neither have returned. I have cleared cached data, relogged, restarted phone and even reinstalled the game.
It is not something I can fix it seems
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM
CS-Gale#2262orchewinggun#2258from Yostar staff.Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.
here is some ways to reach them, do reach them so they can help
Ah thanks
For noshiro and ryuuhou L2D, they seem to take abit time to load compare to older L2D is this normal or a known issue?
I don't notice much of a difference personally (either that or it's due to device specs)
but it's just L2D most likely
for zara L2D even with her login animation it load instantly lol
noshiro login animation before she start walking, the secretary slot went blank for like 0.5 sec
It's just L2D if it's noticeable to you. The more extensive one is, the more power it'll take to load and it can also take a bit longer depending on device
i should have same issue with zara L2D if its device case, but i dont.
it only happen on noshiro and ryuuhou L2D
most of the time its just noshiro tho 
Well, it's just L2D loading/intensity almost certainly. But you can report if you'd like just to be sure and the devs can review it. Try to get a recording of it for the report though please.
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@hollow kraken thanks, reported
Hey i just want to report about something, i already buy Noshiro in exchange shop but she's still avalaible to buy
quantity of 5
Is it a bug??
no
So how many times can i buy Noshiro?
5
so i cant login with twitter
i explained some in tech #tech-support
but basically if i click the button the game just crashed
its a known bug 
oh 
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM
CS-Gale#2262orchewinggun#2258from Yostar staff.Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.
heres contact info
oh thanks!
woohoo
I think noshiro all out assault translation error
She suppose to fire her Main gun 12 (8 on mlb) times to trigger it

known
Cygnets Main screen 3 Dialogue is missing Alot of Translated Text.
And Ryuuhous View Details one is completly wrong.
From my limited japanese knowledge she is saying.
In that Great War i got to know the strength of submarines, im not worthy but if i was not remodel/Retrofitted into a Aircraft carrier i wonder how i woud be looked at.
Definatly not saying tayaki or how she is glad i enjoyed it. ๐
I think I just had a bug, all my general blueprints for PR1 disappeared when I got the new version of the general blueprints
were they perhaps replaced with PR2 BPs?
those are universal, you can exchange them for both PR1 AND PR2 ships
I did have 22 PR1 blueprints but they disappeared when I got a PR2 blueprint
So now I've just got only 1 blueprint
that is weird
please restart your game and if it's not there - contact customer support
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM
CS-Gale#2262orchewinggun#2258from Yostar staff.Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.
Restart the app. This happens every now and again due to a connection issue to the game server
I just encountered a white loading screen. it is probably the bug that makes the game being a white screen. however the game is still normal .
Just gotta restart game to get rid of it
The gameplay indeed
that's what you have to do . what i am saying though is not the gameplay. that works just fine. This is the problem
I restarted it btw
maybe one of the illustrations got corrupted somehow? cause even after restart this happens sometimes.
How can i report this bug?
It's a known issue that can happen at random times. Its just the game itself, not caused by loading screens
I see. this is the first time i encounter it at loading screens that's why .thanks for the info @hollow kraken

I just ran the Escort Cargo (Firepower) Lvl 50 and the timer stayed at 1:03 and nobody bothered firing at each other just sailed around (3 times in a row) eventually it just cleared
ok apparently my vanguard is just refusing to use their weaponry in general
few days ago i reported that after event update the Go button when you go to battle or Confirm when you switche secretaries stops working and i was told to repair game files, well problem still happens sometimes like before, restarting the game helps like before
I'll look at that. its kinda amusing that everybody refuses to shoot. peace falls upon my seas lol.
think someone said to restart the app earlier for that
Ahh it works
Restart usually fix things
Hello guys, i would like to report a bug. It is from Noshiro L2D, everytime i login into the game, my screen have a little bit like distorted animation. Hope dev can fix this. Thank you
In addition, I dont know this thing happened only in my device or not
@slow radish I believe that one has been reported previously https://trello.com/c/8kRA9ql2/1318-noshiro-l2d-login-animation-have-delay-before-it-started
User Info: 203794589
System Info: Samsung Note 9, One UI
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
**How to R...
Low, Android
Hm...try a file repair from the settings menu in game as well as perhaps clearing the game cache. Don't believe I've seen anyone else experience this issue w/ her skin
I see, thank you for the suggestion :)

is this intended to work with just 1 dd in fleet perhaps?
no it says with 3... what's the bug here?
the fact that it works with 1
Are you sure you aren't using a different cat that is having that effect? For instance, both Soup's 3rd skill and Ark's 2nd can also increase movement range
In addition, movement range itself is a factor of the average speed of your fleet -- if you're using 1 DD and a carrier with a high speed, for instance, you will average out to having a high enough speed to have increased movement naturally
ah interesting, didn't know there were more factors, thanks I'll look into it
I was running shoukaku/ykkz on 3x clears for the event
Hi not sure if it's a bug or not but when put oath outfit on Laffey I dont hear her talk when clicked on or in dock
It's a known bug w/ the UI at times. A restart of the app fixes it though
Ok thank you
When I try to change the Server on my Emulator, the game freezes after clicking to login on the server.
A restart remembers the chosen server and I can login without issues. This doesn't happen on my phone tho and never happened before.
I wonder if it might have something to do because I collected the Belfast login reward?
Some commissions don't work. It just removes everything when you auto it. Any work around for this?
desync, restart works, but faster way is to go to daily tab, fill a comission, cancel it, then back and do the urgent, that fixes it for whatev reason @stone idol
hello there i have a problem on purchasing in game, i'm trying to buy the shougatsu lucky bag 2019, i still have $30 on my account, but when i try to purchased it, it says that my balance is insufficient.. i did canceled the order accidently before.. does it have an effect with that ?
if it was canceled, then you need to wait till it's processed as you can see it counts these 30 as spent
oh okay then.. thanks for the info.. is there any info on how long does it usually takes to be processed ?
okay then.. thank you so much
@raven topaz oh ok. I managed to make it work by manually selecting the ships but that's a pain lol. I'll try your way next time thanks
most if not all abilities have the changing numbers in green. This one of noshiros skill doesn't for whatever reason
It's been brought up to the team
Sorry then 
Its no problem 
My Noshiro's L2D is not appearing and everytime I click on something the "loading" pops up.
It's a known issue when theres problems with the downloaded L2D files. Try a file repair from the title screen (it's the cog wheel at the top right) or you could also do a full reinstall if you have your account bound
Got this infinite loading screen when i go on D2
Tried log on to my PC still got it
Even return out of the battle still got in when ever I go back into D2
There's a bug that started occurring recently where one of your fleets will somehow appear to have 4 ships in the main fleet, which causes a soft lock when trying to start a battle with them. The recommendation is to retreat from the sortie, completely clear out the fleet, and then assign the ships back in
It now back to normal thanks you
@slow radish i have the same issue as you do
Found an untranslated bit
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Ah ok
Alright sent a report

You DM Belfast Bot !feedback but no worries. You got it done correctly. We've got the report 
This mob betch in D2 moves ever 1 turn, then 2 turns and then 1 turn again, isnt it supposed to be 2 turns consistently
Should be as far as I know
Can you try restarting the app and if it's still occurring after that, get a recording of it?
its fixed when restart
Is the dorm 2nd floor not granting any bonus morale regeneration reported yet?

It should be, I haven't seen any new bugs about it. However, sometimes desync can occur, and you'll need to restart the game for the number to be correctly reflected
but that's the problem, someone who turned off their game for a bit over 2hrs saw their morale from this
to this
that should have been 100+ morale at that point
sometimes it desync, sometimes it isn't
Are you sure they were in there for two hours and as well, is that 67 number the one you had after you restarted the app?
Turned off the game completely and then logged back in or just turned the screen off? Because the game starts desyncing the moment it stops being the active app.
You think using the marital success buff to oath a lv1 ship can get you banned?

I don't see why it would
marital caps out at 95 last I heard 
so unless if you can somehow gain affection without getting enough xp for level 2 that might be feasible 
Unsure if bug, intended, or what: If a sunken ship is also low morale, you still get the warning about her low morale and reduced affection. I am not sure if affection actually goes down if you fight
Not sure if that explanation was helpful sorry
yea I can say for fact that Shrine uncap that completely https://cdn.discordapp.com/attachments/367307557796053002/662657669622136835/20200103_130339.jpg
@jaunty turret
o neat, good to know, thanks
ok so basically
I was watching a video
then the screen stopped updating
I tried moving my mouse
didn't move until a bit later
my computer had hit like less than 1FPS
I somehow managed to enter task manager
bluestacks was using up 100% of my GPU
now here's the thing
I have an RTX 2070 and the only app open in bluestacks was azur lane
how the fuck did Azur Lane use 100% of my RTX 2070
its not really azur lane's problem because people use bluestacks with azurlane and have no problems 
Is the hair on Suruga's base skin chibi bugged? It moves around kinda ridiculously, and with the store skin, it doesn't do that
It's a noticed issue. But we're still unsure if it's a bug or not
idk what happened iโm-
I'd assume your game soft locked on you. In any case, restart and all should be well again.
This Manjuu Loading, i can't battle in D3 ?
It's an issue where a fourth ship is placed in your main fleet (as you can see, you have two ships on your far left position). Try replacing the main fleet of that fleet
im not an english native but cooking food time is a translation error i think?
yes, it's known
okkok, ty
this on Nox Emulator, but when scrolling through my dock everything just disappears. I have to leave the dock and go back to get the list again. swapping search criteria vis the sort feature only puts the dock list up again for half a second
restarting the emulator appears to solve the issue, but I think it should still at least be known
Bismarck dialogue announces Eugen when Eugen is not present not a gamebreaking bug but though it should be known (will get a screencap when it appears again)
Hm...might be an connection issue. Could possibly try a different network connection to see if that solves it to rule that out. If you'd like, you could also try a file repair from the settings menu in game just to see if it might be a file issue
oof, this happened, and did 3 fights after this, still happening, battle screen is white. but it's the only place it happens, post battle overlay still comes on as natural
just restart
I know, just pointed it out in case the teams is looking to iron these out. I play auto so this is irrelevant to me, I just laugh pretending my fleet is bombarded by flashbangs
I canโt access hard stages even though everything is cleared. Been waiting a few days for email and In Game support but I havenโt gotten a reply. Hopefully someone here can help me?
press hard on A
not on B
cuz from B it tries to take you to D aka the hard mode version of B but you havent beaten C yet so you cant
Ah okay thank you
Sometimes reward, sometimes award, sometimes nothing
this is a bug because?
Iโm confused
hi confused im dad
they just pointin out it being inconsistent or sth ig
the text above reward icons
reward in the large project
award in medium
and nothing in small
hi idk if this is a bug or not but u 81's model kinda looks weird since u can see where her leg starts xD
ngl looks kinda funny
That is not really a glitch
When she is under the water surface
The lower the sprite, the more transparent the sprite is
And when it got transparent, you could see the leg sprite a bit
https://discordapp.com/channels/456397991847395339/468804420801527810/663184751917531179
Is that a bug or a translation error?
Guys, is this a common bug?
I cant play d3 because of it
fully clear your fleets


















