bug-reports

[solid hare]

normal mode also have that kind of glitch

[tardy elbow]

can i join the club

[frosty gyro]

pls keep comments to a minimum

especially you frayya, for double posting

[orchid moss]

Joining the club indeed. T5 post boss battle bug

[frosty gyro]

[grand lynx]

I feel that it is worth noting that while we do have to close and reopen the game it does allow you to progress including cutscenes etc.

[frosty gyro]

stop posting your bugs especially when you know its right above you

it will come back

that is what users have been telling us, that it will come back despite restart

[grand lynx]

I hadn't seen anyone report that story progressed normally. But yeah it mostly just is annoying but not game breaking. GL dealing with all the bug report spam.

[dry lagoon]

🤔 new bug?

[proud nymph]

no it's not

[frosty gyro]

restart your app

[proud nymph]

it seems to happen in events only (not fully tested)

[frosty gyro]

timers should revert back to normal

[dry lagoon]

kk thx

[proud nymph]

I did 8-3 hard and the bug didn't happen upon clearing

[dry lagoon]

I just quick finished it anyway

[frosty gyro]

the bug affects event map only

[proud nymph]

ye

[buoyant hemlock]

Hi, got a problem.

Everytime I finished T4 of the event. The game just stuck but the music is still ongoing. At least I didn't lose my progress as I restart the game. But it is bothersome to restart the game. Can you fix it?

[tepid socket]

[frosty gyro]

known bug

[frosty gyro]

known bug

[buoyant hemlock]

Ok

Thanks

[rare peak]

Hello
Aber clearing T3 map, it doesnt go out of the map.
Im Stuck. I have to restart the game all the time

[cloud stratus]

Defeated the boss, game killed itself

[buoyant hemlock]

If it helps the bug report - I repro the bug with t6, but I ran t1 to clear all stars and didn't have the bug repro.

[cloud stratus]

Maybe that helps

[rare peak]

Oh
Nvm
Same problem as the others

[snow swift]

Yep got the same issue as well

[manic wadi]

I would like to note that T2 didn't result in the bug

[buoyant hemlock]

t5 results in same bug

[kind matrix]

t6 same

[open lake]

any workaround to deal with that? except restarting the game ofc

[neon crag]

just don't finish the stage and you'll be fine

[lucid kernel]

No. Its a known bug so it will be fixed soon but for now i guess only restart. At least we can progress and wont lose time. Even when it is pain to restart the game every time

[short kindle]

The game stuck in here but timer not have problem

[lucid kernel]

@short kindle its known bug look above.

[kind matrix]

waiting the fix packet asap

[urban edge]

Same, stuck after defeat boss in map T4

[fair thistle]

Im in too

[fallen pagoda]

+1 to the Map freezing there.

[urban edge]

[lucid kernel]

@spring wharf problem with timer was resolved by restarting the game in above suggestions

[vagrant current]

oh was about to post a bug but same as others

[sonic sierra]

Got freeze about 2 times

[lucid kernel]

@sonic sierra you will get more freezes. Its known bug

[grim trellis]

Same

[vagrant current]

mine like 3 times re installed the game same thing happens

[honest pumice]

#known-bugs

[clear rose]

Has the mouse on finish building screen been reported yet?

[hollow ether]

same

[lucid kernel]

Okay guys its noticed as known bug. You really should stop posting same thing over and over because if there will be something more it will get lost. As i found for today freezing after killing boss on event stages is known bug. For now you just need to restart the game and can continue. Bug with timer in building screen was fixed also by restart. If you know something else then Freezing and timer post only that. I beg you xD

[grim trellis]

Temporary Solution, just reopen Azur Lane. Then you can play again

NVM, He already said it

[buoyant hemlock]

Stop playing

👏

[clear rose]

Mouse appears on loading screen?

[coral torrent]

fxxx why event win krep bugging...

just nw update make this game morr worst....

play 10time reopen 10time... RIP...

[edgy flume]

any fix??

[buoyant hemlock]

Chill

Stopp

[lucid kernel]

@edgy flume look above

[solid hare]

@lucid kernel you cant stop them, its like chain reaction
how do you telling all 4m players out there? one by one report it here, and one by one you tell them to stop spamming the report chat
while every 1 human consciousness, experiences, and thoughts is different

[buoyant hemlock]

Lol

[sonic sierra]

Just make another maintain

[golden folio]

Fifth time...getting stuck in this screen

[random whale]

literally the same thing with the trello LULW

[fresh tusk]

[golden folio]

Crying...

[sonic sierra]

It's getting crazy in T5

[grand remnant]

Was about to post my screen for the freeze bug but hey, got a whole lot here alreafy xD

[elder brook]

Same here

[lucid kernel]

@solid hare i know its hard to stop the avalanche of same bug reports. But as somebody who used to code i really hated the exactly same bug reports over and over again while i was working on them xD

[manic wadi]

if people won't read that it's been posted before, people won't read you telling them that it's been posted before

[lucid kernel]

exactly

[clear rose]

Build loading screen has mouse...?

[random whale]

i bet the same trello thing is still unread or ignored inside, since beta

[solid hare]

devs just need to SS or record some important report chats, because its almost impossible to stop this kind of chain reaction

@lucid kernel true @@

[chrome plank]

Same, game keeps crashing after boss fight

[frosty gyro]

#known-bugs

[lucid kernel]

@clear rose i finally spotted it. Its in up middle part of screen 0:04 of video. I guess it was a mistake while creating animation

[clear rose]

Yep

I was like since when did my phone became an emulator

[lucid kernel]

thats finally something new

yes i got it there too

just tried it in my game.

[frosty gyro]

thats for everyone?

[lucid kernel]

well i got it in my game just now. exact moment as on the video

[frosty gyro]

LOL

ok yeah I see it

[clear rose]

Yeep, since everyone gets the same animation

[lucid kernel]

finally something new xD

[frosty gyro]

please report it formally @clear rose

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[clear rose]

Okie

[hollow ether]

no wonder i did not get any good ships on my recent 15pulls no elites either.. just blue and white ships. OR its my luck is shitty (｡ŏ﹏ŏ)

[lucid kernel]

its just your luck. I got enty and thats gold just today

[shadow dagger]

Eeek

Im getting the freeze bug

And i need to grind

[hollow ether]

we all are

[sonic sierra]

So for the freezes we need to restart the game over and over it's totally tiring (sorry phone user)

[short kindle]

I small

[shadow dagger]

Reset al 20 times just to finish all map

[sonic sierra]

@shadow dagger it will be lit

[hollow ether]

it is kind of a hassle. thats why i stopped for a while

[lucid kernel]

yes exactly. For freeze restart for build counter bug restart and for mouse in build launch animation enjoy the fun xD

[shadow dagger]

Kek

But this wont stop me

[versed shell]

is this not fixed yet? bruh

[shadow dagger]

My patients forged from 1000 hours/dollars from mobile rpg games

[frosty gyro]

please keep comments to a minimum

this is not a discussion channel

[lucid kernel]

Kawaakari i would suggest to lock channel for a bit as ability to read back is not present here i guess

[frosty gyro]

we do not lock #bug-reports

[manic wadi]

the mods are here
scatter

[tacit raven]

do you know about a bug T6 the final battle?

[frosty gyro]

is it being stuck on a screen after it?

[buoyant hemlock]

i got it 3 times in a row

[tacit raven]

Yes

[frosty gyro]

try restarting game now

hotfix should be out

[quaint cloud]

In every t mission it gets stuck after killing the boss

[frosty gyro]

read above

[buoyant hemlock]

14mb hot fix is here, ty

[candid oyster]

Thanks kawaakari!

[sonic sierra]

Well thanks for the quick response kawaakari

[tacit raven]

Hot fix ty

[buoyant sable]

Was about to ask about the T5 boss freezee, but I see the hotfix came out for it I see

[fathom geode]

Im still getting the bug after boss 😦

[bold swan]

Im always got stuck after finishng the Boss one

[lucid kernel]

did you downloaded the hotfix?

[fathom geode]

Yeah

still getting stuck

[bold swan]

Already

[lucid kernel]

what map then ?

[unkempt vortex]

Mine nust did that too, same screen on T3

[bold swan]

T4 - T5

[lucid kernel]

i will finish T4 in a minute. T2 was okay without freeze

[fathom geode]

T4 for me

[unkempt vortex]

i didn't freeze on T2, but it did after the boss battle on T3

oddly enough steped away from my phone and still got the connection lost popup after waking it up, but it's still stuck on that screen

[tepid socket]

T6 is fine for me

[lucid kernel]

Just finished T4 no problem

gonna try repeat T4 and we will see

[fathom geode]

Everyone has different problems but still T4 for me

[lucid kernel]

its hard to believe there is problem that was same for everybody a minute ago specific only to few installations of the game

[fathom geode]

Sometimes things are stranger than fiction

[lucid kernel]

im curious if i finish T4 now as second iteration. First play of the map was completely fine

nah T4 working completely fine for me. Going to try T3 as it was suggested too

T3 worked fine too after the hotfix

[unkempt vortex]

Ok just gave T3 another try and no lockup

same here

[lucid kernel]

@fathom geode just to clarify your problem. You finish map with killing every fleet or only some of them? i want to emulate exact process

[fathom geode]

map boss

[lucid kernel]

i know but before map boss you kill every fleet?

or only some of escort fleets?

[fathom geode]

boss only

[lucid kernel]

how can you defeat boss only if he shows up after defeating 5 escort fleets?

[fathom geode]

oh

didnt read well

I kill 5 then

lagging badly storm

[lucid kernel]

Okay then its only your specific problem i guess. I defeated only 5 escorts and finished boss without freeze and when i defeated all escort fleets it was working same. Are you on phone or emulator?

[tidal pond]

Every finishing event stage, accepting the reward, the screen goes like this then froze, is there a problem on my patch or is it problem on the game that will be fixed?. This doesnt happen before the recent hotfix update.

[lucid kernel]

@tidal pond when did you update your game? this was fixed for almost all in update rolled out hour ago

[tidal pond]

I think an a hour ago i started the game and play other thing other than the event,

[lucid kernel]

try restart if there is not that hotfix

[tidal pond]

Oh its updating again after try to relaunch it, this should be the fix right?

[lucid kernel]

yes i think so.

it had around 13-14mb

[tidal pond]

Yea

Kay thanks hope it solve the problem

[lucid kernel]

please say if its working as it looks like its not working for Dr WinterStorm

[tidal pond]

Will post it again if it happen again, after my break after doing dailies

[eager blade]

Anyone else experiencing event dungeon issues after defeating the boss?

[lucid kernel]

if you mean freeze after defeating the boss then most of us dont anymore. Hotfix was rolled out hour ago

[eager blade]

Let me check for update

Oh got it

Ty

[lucid kernel]

np

[stone rose]

Is this known?
Shop is covering some of the text.

Reporting because the bug is still present after 2 hotfixes.

[quaint lily]

Maybe this is just a screen problem (I mean it is wide)

I am Bluestacks and it is normal

[stone rose]

Im on a galaxy S9+

And yeah my screen is wide

[ebon fossil]

I got the same thing Meemoo, I'm on a Galaxy S10 however only the n in "can" is clipped off behind the shop border.

[coral torrent]

the screen problem already reported but still havent fix it

just for info....

i think some1 like me report screen problem which is very big when login but still havent fix yet....

[quaint lily]

I just did a mob on T4 and it just dropped a ship, nothing more, shouldn't it drop atleast coins everytime?

[boreal imp]

submarine deployment UI bug,
i can still summon submarine, just that the icon is...blanked

[white stone]

Getting "network down" on Sandy when trying to log on.

Ok, never mind. It works again.

[buoyant hemlock]

So I cant rename "Cassin (Retrofit)" to just "Cassin" because i think she has the word 'ass' in her name. :(

[hollow kraken]

Yeah, the filter is too sensitive. It's been too aggressive for a long time. It's a known issue, but if/when it'll be changed, there's no ETA

[rain cypress]

Anyone else getting stuck while trying the EX Stage Boss fight?

[hollow kraken]

Don't believe so. Try restarting your device, as well as perhaps clearing the game's cache. If neither of those work, try a different network connection or a file repair from the settings menu in game

[rain cypress]

Don't know why it's only that EXTRA fight, I can retreat and do other battles just fine

[lone path]

didn't see in #known-bugs - Memory #4 on Looking Glass of Fact and Fiction "Get the Boss Node of TS1 to appear" is still locked despite having cleared through #50

[hollow kraken]

Please do contact customer support via email w/ your account information and the screenshot of your memories there. They'll need to manually get that one fixed for you

/techsupport

[bronze mauve]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hollow kraken]

email in case you need it

[lone path]

thanks @hollow kraken

[untold idol]

whats up with this +3 commander xp, map 5-1

[placid horizon]

lvl difference

[visual basin]

I also get stuck at that EXTRA boss with 236 oil cost

[vast stone]

The big siren ships shouldn't be moving in clear mode, should they?

[hollow kraken]

Hm...ideally they shouldn't no. That is, if it's being treated like all the other clearing mode for events

[vast stone]

the one on the top is moving

but not the others siren types

[hollow kraken]

Hm...and it's like that for every run?

[vast stone]

every 3. turn

uhm yes every run

running my 2. run and there are still moving

[hollow kraken]

Okay. Just wanted to check. Well if you don't mind, please report it to Belfast Bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[vast stone]

sure

[molten wolf]

Is there a known issue, where 3 starring the hololive event maps doesnt award the skin box? I just 3 starred the first map and can't find the skin box in my depot. Or am my missing something?

[raven topaz]

i think they just give an skin on the spot when you claim the mission?

[molten wolf]

Where do you browse those?

[raven topaz]

think its in depot, gear, there should be an skin filter up top
not sure since I aint played the game for 6-7 months since before UI update, so might be a bit different
but still should be round there somewhere

[molten wolf]

Yeah, seems to give one automatically.

[scenic perch]

I had to restart the Game Because this followed Me on every screen

[cloud stratus]

Cannot scrap gear

[clever wave]

https://gyazo.com/0fa484f4c66a21ccd68358b55c8a3458 known?

[hollow kraken]

@scenic perch it's a general UI issue that can happen at times. A restart of the app fixes it though when it happens, as you noticed
@cloud stratus try restarting your device/game firstly to see if that works. If not, try a file repair from the settings menu in game
@clever wave loading issue for the border that can randomly occur. A reload of the page or app should fix it

[dry lagoon]

Hmm

[stuck plank]

Pressed battle and got a black screen

Pressed the back button and it went back to the main screen after that nothing weird

[left jackal]

anyone experiencing issues with ios low battery mode?

[frosty gyro]

what issue?

ive never has issues so far

and azur lane usually drains my battery

[left jackal]

nvm I just restarted lol

[opaque gust]

Hello, I would like to ask whether the auxiliary equipment from the new event are working as intended? More specifically are their base stat and stat increase, the correct values?

[hollow kraken]

It would appear that they're incorrect if the values from the other servers are correct. But we have it reported for now to get some confirmation

[opaque gust]

Ok np, tyvm

[forest ocean]

Is it known that the event gear stats displayed is wrong on EN or CN/JP?

[hollow kraken]

Please check the message just right above

[buoyant hemlock]

i'm getting the same bug as @rain cypress

[mossy dune]

Is this some sort of glitch on Zara Skin or what...? Why did it change.....

(Did my game bug or it a censor change on EN)

[frosty gyro]

it is just a change

[mossy dune]

Okay. Odd.... but ty for answering

[buoyant hemlock]

post sales editing. now less lewd or something

[mossy dune]

@buoyant hemlock Tbh i feel its more lewd. Full hand stroking it....

[buoyant hemlock]

[last yacht]

Koln retro can't equip the ASW heli. The equipment filter doesn't show it because i think it is filtered wrong (same idea that you cant see steam catapult when opening CL aux).

[buoyant hemlock]

have you tried using the other aux slot? i think only the 1st slot is actually changed to be able to equip the heli

@last yacht

[wispy jungle]

has this been reported?

[prisma harbor]

The counter is a little broken

[wispy jungle]

the hololive stage can occasionally eat the girl dancing on it

[hollow kraken]

@prisma harbor The counter isn't broken though you have 379 total. And the reward for this day only required 200. The next day will require more (most likely around 300-350 or so). It increases as the days go on
@wispy jungle Does there seem to be any specific trigger for it?

[wispy jungle]

i'm not sure, cus it only happened twice so far

[hollow kraken]

Hm...okay. Well you can report it if you'd like to Belfast Bot. Just do your best to label out any type of steps you think might've made it occur

!bugreport

Well...alright then

[wispy jungle]

[hollow kraken]

Just DM Belfast Bot w/ the command !feedback and she'll walk you through the rest

[wispy jungle]

[noble ocean]

The nakiri ayame chibi skin only blink one eye

The swimsuit one

Ah nvm,that only apply when she have the rig on

[wispy jungle]

oh and btw, is the different stats of the collab gears intended or a bug?

for instance the ankimo (teddy bear auxiliary) is +500 HP and +8 speed
but on other server it's only +245 HP and +8 speed

[small gate]

I don’t think that’s how it is supposed to work

[hollow kraken]

The prerequisite is to just get them w/ 3 stars. So that's possible

[lusty crater]

Build a ship had special build animation and then got stuck on this white screen

[hollow kraken]

Hm...most likely a loading isssue. If it doesn't go away naturally, try a restart of the app. If the ship isn't in your build anymore, it was most likely sent to your dock automatically. Try sorting it by time joined to see if it's there

[winter radish]

Not sure if anyone is expending this as well but I way passed TS2 but it shows I don't have the scene in memory

Experiencing *

[dense dagger]

This just happened to me
I've sent my fleet to the battle and when i returned to main screen and took a look at that fleet formation my Unicorn (right) turned into a second Erebus

[lusty crater]

Yeah I just had to reset and it was still in my build I think it might be a issue more my side but I figured just put it here so you guys know thanks tho

[brazen spindle]

Incorrect display of Flet power

[dense dagger]

Okay so i tried a few things and it seems to only happen when Unicorn and Erebus are in the same fleet, on the "Attack" screen if Erebus is the flagship and u move Unicorn to Erebus slot go to main screen, return to battle screen and move Unicorn to the flagship spot and go to main screen again when u look at the formation Erebus will be the flagship and Unicorn will turn into Erebus after that Unicorn glitches and if you move her to another girl spot on the battle screen go back to main screen, return to battle and put Unicorn again on the flagship when you go back to the formation screen she will turn into a copy of that girl, after that if you retreat and enter again Unicorn will be that girl till you switch to another fleet on the formation screen (even if u remove the other girl she will still be her)

[winter radish]

did you take in account of meowficers?

[wispy thistle]

Akasha has vanished after of call on location T6, again bug?! Reboot done...

[smoky bear]

I already reinstall but doesn't work!!

[lean gull]

I don't have video, but yesterday when I was playing, even if I restarted the stage and the game, the ships were stuck. They don't attack, they don't lose hp, the timer doesn't go down. They only move. Rest is just frozen. Stage was 4-1

[surreal trail]

Odd bug with impeach

How did I get this:

1. When you're officer of the guild: swap between guild master and another member of the guild to increase amount of stars shown when you do "impeach".
2. You can repeat it, every time you repeat the action it adds amount of stars shown next to member's icon to the master's icon

Got it randomly, worked every time

[tiny kernel]

White screen in SP map and every time after. Playing on Memu emulator.

[forest ocean]

Happens very often. Restart game

[solid dock]

Not sure if this is a translation error or not. One of the crafting bench missions read "Collect 24000 TNT and claim the reward." Except there's no reward to claim at that tier.

[hollow kraken]

Perhaps it means the reward from the port terminal

[solid dock]

I would think that, but the other missions don't have that notation. It just reads werid.

Like it's implied for all the other missions but not there.

[oak arch]

The event gear "Team Emblem" possibly displays incorrect amount of stats.

On EN

I talked with someone from an asian server and the item gives different amount of stats for him

Both on max enhance, theyre different

[hollow kraken]

@solid dock Yeah, not too sure. I'll try and see if I can get some confirmation

@oak arch Known issue w/ the equips

[buoyant hemlock]

7% to get SR
but 80+ cubes just get 2 SR
seriously ? the probability to get SR become much lower than 7% when u accumulated many cubes

[hollow kraken]

Honestly 2 SRs in 80 cubes is pretty normal. But either way, that's just RNG for you, sorry to say

[last wren]

Not sure if someone already reported this but one Scene here is not unlocking even after doing its pre-requisite (I even did it several times until it was even Safe.

[hollow kraken]

Please contact Azur Lane customer support at [e-mail] with your account information and the issue that you're having with the memories

[candid axle]

other default is normal, but that one is not normal

[past quail]

Honolulu's "Among The Stalls" Live 2D skin causes a game freeze if a menu option is pressed while the L2D is loading.

Bug in action

[hollow kraken]

It's an issue w/ L2D in general. But it's more noticable on the more intensive L2Ds.

[past quail]

Such as that one, I'd assume, because I hadn't noticed it with any others

[hollow kraken]

Yeah, Lulus has a good bit more going on (mostly the background and whatnot) which can cause the more frequent crashes if loading other pages too quickly

[past quail]

I did it again to demonstrate the bug and replicated the bug in one attempt.

Yeah, I can replicate it pretty much 100% consistently on my emulator. Thankfully I can reload the game fairly quickly lol

[ornate coyote]

Is this supposed to be several days but the "days" is missed?

[hollow kraken]

Hm...I'd imagine so, yeah. If you dont mind, please report it just to be safe

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[ornate coyote]

alright

[hard laurel]

Doesn't seem like I can use my spare Minato Aqua for limit break.
Is this bug? Or am I just experiencing brainfart :D

https://i.imgur.com/KQ5f6oi.jpg
https://i.imgur.com/1GKEYkj.png
https://i.imgur.com/oQksuBK.png

[tired mist]

So, is Team Emblem suppose to have 35 or 25 eva?

[buoyant hemlock]

The HP bonus it too low

[hollow kraken]

@hard laurel If you have aqua as your secretary, it's possible that you have that dupe aqua as her.
@tired mist @buoyant hemlock stats for the equips is a known issue

[hard laurel]

sec will check

omfg.... you are right, Thank you very much and sorry for bothering

[hollow kraken]

Oh, no problem at all

[obsidian furnace]

Why am I missing 4

I've completed the event

[weak helm]

During the animation where the "Nightfall" / "Daybreak" notification banner shows, the game ignores the button for changing formation, and instead interpret the inputs as map movement, as seen by the click indicator in the screenshot provided

[hollow kraken]

@obsidian furnace Please contact Azur Lane customer support at [e-mail] with your account information and the issue that you're having with the memories
@weak helm It's not a bug. Not sure why the designed it that way, but they turned off the buttons during that animation. Perhaps b/c if you were able to move during it, it'd cause some issues

[obsidian furnace]

[weak helm]

Ahh, now I notice the other buttons that are grey out, I guess they must have forgot to grey out that particular portion of the UI

[crude mango]

Ooshio Christmas skin's description is in Chinese

[frosty gyro]

I dont believe we have that skin yet

or do we

[crude mango]

well, it's visible so

[frosty gyro]

methinks

that is not evidence

[crude mango]

Wasn't it already in game last christmas? sorry if I'm mistaken, I began playing in January

[frosty gyro]

yes it is not in game yet

it wasnt in game in april

[crude mango]

ok then, no need to do a bug report then?

[frosty gyro]

well, its still a bug

I’ll take it under my wing though

already got multiple of these coming through I will just create an umbrella card

[crude mango]

ok :)

[frosty gyro]

thank u for notifying us

[crude mango]

np o7

[mighty gate]

Hi, I got an issue I'm not getting x2 affection with Ookami Mio in any fleet I move her

[indigo geyser]

Hello, I'm not quite sure what's wrong with the game but I cannot enter the game as this thing pops up on my screen, tried entering the game both of my devices but the results are the same

[frosty gyro]

try restarting your wifi router

[indigo geyser]

oh okay, right, it works.
not really.. just my boarding dorm blocks all access to every games and 3rd party stuffs so I can't enter the game.. - -
Thank you anyway! Wish you a wonderful day

[frosty gyro]

a vpn might help with that

[azure swallow]

This equipment has different stats in EN than in other servers. Please confirm if this is intentional?

[hollow kraken]

It's been reported. We're just waiting on dev input

[azure swallow]

Please make it an EN server bonus 🙂

[brazen saddle]

I have piled up about 23 mails but only 11 mails are shown when I click mailbox in game

[frosty gyro]

have you tried scrolling down to load them?

[brazen saddle]

Ah I see
But well all unread should've been on top, because after 11 mails there's some mails marked as read

[timid rover]

In hololive event during night-day cycle, it makes game froze and in rare instance restarting the client

[frozen garnet]

Umm... I can't access the event's extra map, it's always loading when I start to attack the boss, I can't retreat either, and there's some visual bug too while loading

[opal tulip]

I checked around and I don't think this was a reported bug

[frosty gyro]

@timid rover @frozen garnet you may have corrupt files, you can initiate a file repair in settings or at the title screen

@opal tulip restarting should fix that up

[frozen garnet]

I tried cleaning the cache and it working good now, thanks

[opal tulip]

Aha, thanks

[obtuse marsh]

Reloaded the game already but lava is and stuff are still gone

[hollow kraken]

If you have clearing mode on, it takes those tile hazards away iirc

[indigo geyser]

as last night I couldn't access the game and switching the connection fixed this problem, looks like the game-blocking only affects Avrora server, while other servers it's just fine, is there anything I can do to fix that?

[sudden briar]

Can someone help? Not sure why I can’t collect

[ancient maple]

There's your answer.

[sudden briar]

oppps, thanks 😅

[nocturne crown]

...... I don't know if I should reprt here but here goes anyways.....

the rainbow topedo on the last event rerun.. divergent chess board... I bought it and people said they got theirs after the patch and I still don't have it after several patches.... I kinda wanna know if it is pulled out or not

[strange epoch]

As much as this is Hilarious I'm unable to advance, it's important to note that I reset the app and restarted the device multiple times, gonna uninstall and reinstall next.

[nocturne crown]

I mean the bug hit the player base hard and quickly patched.. but it doesn't seem like I have recieved my Rainbow torp

[wispy thistle]

there are those who do not have this mission updated?

[unreal summit]

Why can't scroll through? It won't let me see more info about the gun

It recurs in all guns

[hearty carbon]

is it a known bug where you don't get your free meowficer box after daily reset?

[raven topaz]

did you try the good ole relog
game has quite a buncha syncin issues around

[hearty carbon]

yeah that always fixes that but y'know

[raven topaz]

well stuff like that's been around for ages and it aint been fixed yet (tho idk if its even possible to fix it, atleast since it aint been so far)
its mostly recommended to log off for 5-10 mins before reset to not experience any sync shenanigans

[grim trellis]

Can't start a commission even though I still have 1 left available

[hearty carbon]

gotcha

[raven topaz]

relog

[frosty gyro]

[sharp otter]

Anyone else got trouble with facebook not recognizing azur lane after a day or two? Since this week i have to give azur lane permission to log in through my fb every few days.

[proven jackal]

[rain cypress]

Should I just reinstall? Repairing and clearing cache didn't work on that EXTRA fight

^This happens when I tap "Repair" on the login screen

[honest solar]

Might want to check in #tech-support

[unreal summit]

Why can't scroll through? It won't let me see more info about the gun. It recurs to all weapons

I tried relonging, but it didn't work

[proven jackal]

Restart your phone?

[hollow kraken]

It's a known issue about the scrolling. No stats, effects, etc will be seen if they're too far down

[true gazelle]

A hacker in sandy

[hollow kraken]

You can report them via Belfast Bot if you'd like. One of her options will be to report a player

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[rare brook]

Its not allowing me to continue the missions even though I haven’t claimed her skin yet

Man I just wanna get mamma Belfast’s skin dawg. I don’t want any of this bug crap

[hollow kraken]

Have you tried restarting the app and as well, are you sure you don't already have it collected?

[rare brook]

@hollow kraken positive. I’ve tried retarting it several times

And the result is the same

[hollow kraken]

Hm...that's odd unless I'm missing something really obvioius if you don't mind, just to try it: can you try restarting your device and waiting about 10 or so minutes before relogging into AL. If that doesn't work, try a file repair from the settings menu in game

[rare brook]

Alright

Now I just wait?

[hollow kraken]

Yeah, just wait a few minutes or so to allow a full reconnection to the game servers in case it's some form of desync

[rare brook]

Alrighty

How do I know when the data repair is done!

?

[hollow kraken]

It'll prompt you w/ a notice if/when it detects anything to be repaired

[rare brook]

Ok

[rare brook]

@hollow kraken Not fixed

[raven topaz]

has it been more than a day its been stuck there

[hollow kraken]

Hm...it is possible that you have to do the check in tomorrow to get the skin. I thought I remembered getting it the same day as that mission, but I could be mistaken

[rare brook]

Oh

Ok.

I hope it’s not stuck

@hollow kraken thanks for your help

[hollow kraken]

No problem. If it still persist even tomorrow after the check in, let us know

[quaint lily]

Natsuiro Matsuri's Name no roll over to show it in dock

[untold idol]

Uh, no boss? Holo-sp

[raven topaz]

relog

[brazen spindle]

Cheater

[spring coyote]

posted here already: https://discordapp.com/channels/456397991847395339/468804420801527810/650377772719669278, dunno if they reported this via Belfast bot, though

[ruby rain]

there is a missing "they" between the words "if" and "always"

[buoyant hemlock]

TS4 is missing even though i cleared all 6 maps

[hollow kraken]

@buoyant hemlock Please email customer support directly at [e-mail] w/ your account information and the screenshot of your memories and letting them know the issue. They'll need to get it fixed manually for you on the backend
@ruby rain As far as we know, that one isn't reported yet. If you don't mind, please report it to Belfast Bot and the TL team will take a look

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[buoyant hemlock]

alright, will do

[austere yarrow]

Forgot to post this yesterday, but her name is misspelled as 'BIZZARD'

[deft bobcat]

Is this a joke? There is no way the submissions are over, if it’s goes from 7-8th of December to send stuff in

[hollow kraken]

You kinda answered yourself submissions period is 7th-8th. You can't submit them before or after

[gritty scaffold]

Not sure if it was posted, but in 'New Holo Island' chapter in one of Laffeys dialogue, there's a missing space between concert and on

[young light]

Hmm the gate not dissapear at T5 after i clear all fleet with red mark

[hollow kraken]

@gritty scaffold Please report it to Belfast Bot under TL

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hollow kraken]

@young light I can't tell completely due to the overlaying UI, but it appears that the siren to the top left corner there is a gate node

[grand lynx]

Two things with the first not being super important.
I opened my game for the first time in awhile on my phone (normally use a different device) and it had tons of debug info showing while it updated for some reason.

The second more annoying thing is that recently I've noticed that the game doesn't scale correctly for my nokia 7.1. I have a dumb notch and previously it just put a black bar to remove the notch on the top and now I have this mess (you can also see the mess in the first picture)

Perhaps this awful photo from my ipad lol will help understand what I mean. It used to just black out the left side.

[charred folio]

Hello,

Don't if this the right area to report this, I completed the 'Halloween Chaos' Event, but don't receive the 'Mystical Night' skin for Memphis. I check my depot & mailbox, but didn't find the skin. I don't have Memphis in my dock yet, does the skin only show once you have the ship? Thanz 🙂

[small knot]

When you get Memphis, she'll have that skin.

[charred folio]

@small knot Ok Thanz, thought it was some but that occurred when I lost my net connection at the same time I click to claim the reward.

*bug

[plush nacelle]

Are enemies appearing too far on the right a bug or does auto just suck

[hollow kraken]

Hm...if it's truly enemies spawning too far right and not moving forward at all, it's an issue that does happen at times. Can you get a screenshot of it and w/ it let us know what node does it happen at?

[agile jacinth]

I'm not native speaker but I'm pretty sure it's accept ^^'
It may been already reported so sorry if it is 🙂

Or maybe it's on purpose

[hollow mica]

Im open that academy

And just like that

[astral garnet]

I'm...not really sure if this is actually a bug or not but I noticed aqua does not get to use her torpedo barrage during the supply line disruption mission which makes her a unreasonably bad sub to use for it compared to any of the others.

[hollow kraken]

@agile jacinth No, you're correct. It's a misspelling. It's been reported though
@hollow mica Known UI issue at times. A restart of the app fixes it though when it occurs

[hollow mica]

Okok ill try to restart

[novel escarp]

Not sure if anyone else has this but for some reason I’m missing this cutscene. If this isn’t a bug I’m sorry.

[hollow kraken]

@astral garnet Hm...ideally it should useable as it's the same stipulations as the other normal subs

I'll try and get some confirmation

when staff come back from the weekend

[astral garnet]

That's what I thought, which is what made me think it was weird she didn't have it

I actually for a second thought I hadn't unlocked it yet before remembering she started with it

[hollow kraken]

@novel escarp Please do contact customer support via email at [e-mail] w/ your account information along w/ the cutscene screenshot and letting them know the issue. They'll need to manually get it fixed for you on the backend

@astral garnet Well...actually looking at the skill as it's not really an AOA skill, that might be correct for it not to be usable

[royal jackal]

I improved this equipment by +1, but the mission did not notice it.

[errant scroll]

I can't buy gems again..

[young bridge]

Uhh why does my shipfus say "execising" when they're not doing anything?

[raven topaz]

pvp lineup

[vague raft]

Hey dont know if anything of the following is already known or not so let me post what i got today & yesterday. (Using Bluestacks)

Light Building: I see Stanley behind Yukikaze.

L2D: My Javelin L2D Skin started bugging(right eye?) after i swapped the FPS option.

This was how my game looked today when i started it changing the window size fixed it.

[hardy frost]

when I bought from core shop today natsurio said "thanks" instead of shiranui is it a bug?

[young bridge]

I like how in PVP when you have dual Saratogas and both of their skills activate at the same time

overlapping voices intensifies

[warm cave]

@grand lynx there's a setting for notches now, you could give it a try

@vague raft then it was probably a Bluestacks problem, not the game

@astral garnet @hollow kraken the problem with Aqua's barrage is probably because it's not a "normal" barrage skill that gets unlocked with LB1 and upgraded with MLB (never understood why collab ships don't have those anyway)

[full tapir]

I saw this in World Chat just now

[frosty gyro]

just someone who didnt finish build until now

[full tapir]

Ahh I thought it would only show the “X constructs Y” directly after starting the build

[warm cave]

nope, it shows when you pick them up

[vast stone]

Should it be the case that 2 identical ships with the same skin have the same zoom setting?

in the secretary

Because I don't want to have a zoom on one but on the other I do.

[viral lagoon]

Trp stat for monitors, what?

Exeter and Dorsetshire have the same thing.

And many others CA with torpedo weapon, as i see.

[spring coyote]

for stat bonuses from fleet tech, CA, CB and BM are lumped in to have to exact same bonuses regardless of whether they have non-zero TRP stat or not

London, Ashigara, Takao, Atago, Maya, Ibuki also give +1 TRP for CA/CB/BM at lvl 120

[viral lagoon]

Maybe it would be better, if those parameters change for something more relevant someday 🤔

[boreal girder]

For some reason the botes just stop shooting and none of the skills work

[ancient maple]

try restarting your game

[boreal girder]

oh yeah. Its fine now.

[grand oxide]

So she has 0 likes in archives while actually having 212

Also, I can't remove my like on her

[raven topaz]

its always 0 for a bote when you just get em

gotta relog for it to show properly

[grand oxide]

So this is still a bug? Should I send it to devs or they already know it?

[raven topaz]

its known, been there for ages

[grand oxide]

Ok, and like removing?

[ancient maple]

As with most small bugs in this game - probably not for a long, long time, if ever.

[quaint lily]

Many bug are just visual and need a relog after all

[candid panther]

How's that one not unlocked?

@frosty gyro know why?

[normal geyser]

What the... Why, can not collect ?! 😐

I reload my game and.. what ? My tnt decrease ?! O_O

[hollow kraken]

Odd. Not sure what happened there. Most likely a desync issue

[formal coral]

Fubuki is too Op

[hasty sail]

Ooshio's Merry Christmas skin description not localized

[boreal imp]

shoulnd't it be this name

[strong blaze]

no that’s how it was localized

[boreal imp]

i resetted game too, and both phone and android emulator is the same name

strange

is anyone else having same issue

[honest solar]

@boreal imp You realize those are 2 completely separate pieces of equipment, right?

[boreal imp]

ye

tho im confused why isnt it the same as koumakan

[honest solar]

Oh, my apologies, I think I see what you're saying now

[boreal imp]

i guess its like what l0rd said, localization thingy?

[honest solar]

Pretty much. "Tools" is still separate from "Toolkit" and is how they decided to localize the item name

[boreal imp]

[pure ridge]

I redeemed Natsuiro Matsuri, but she isn't showing up in my dock...

[honest solar]

Try closing the application for about 5-10 minutes and then opening it back up, to see if everything syncs back up correctly. If the problem persists, you might check with #tech-support instead.

[pure ridge]

Will do. Thanks. ^_^

[buoyant hemlock]

Hello.
I had a problematic bug I explain myself. I had just done the stage 10-2 you chapter 2 which was 70% to continue the adventure (I have to presage that I already had 3 stars).

After defeating the bossfinal normally we get the cube with the pieces etc but when I wanted to recover the gems with Universal Bulin it's nothing to spend I try to disconnect and reconnect but it is nothing to pass even after having redemrar the game ducoup his serais to know what to do.

PS: I am Heracy Avrora Server UID: 69408784

[rare brook]

@hollow kraken Yo

Its still not workin

[hollow kraken]

@rare brook that's odd. If you dont mind, can you provide your UID? I'll give it to the staff when they come back into the office

[hollow kraken]

Got it, thank you. I'll keep you updated w/ any information I get

[rare brook]

Thank you so much for your help

[eager jackal]

Locked bulin appear in limit break fodder menu

[grand lynx]

@grand lynx there's a setting for notches now, you could give it a try
@warm cave I don't see that option on my android phone (nokia 7.1)

[native kite]

It is not possible to disassemble Team Emblem. The item has an extra space at the end of its name, which the Android text box cannot handle.

The item is "Team Emblem " (with space at end)

It should be "Team Emblem" (no space at end)

It is an EN localisation bug.

I tried to email tech support (ID 15871) but they just ask "Please elaborate on your inquiry"

[quaint lily]

https://cdn.discordapp.com/attachments/552611445297119297/650819673218351147/Screenshot_20191201-230427.png
This happened, after I reopen the game (Right up corner)

[frosty gyro]

@native kite do not contact customer support for bugs, this would be the right place to do so

do you mind reporting it formally?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[native kite]

@frosty gyro will do, thank you! :)

[true gazelle]

when you cancel a commission you still get the notification that its finished after its time

[brazen adder]

Is this gonna get fixed anytime soon?

I said something about it before and they said it was known

[sharp briar]

I found a bug

the bug is my girls can't shoot can't talk and can't used there skill

like all I van do is just move my girls while siren shoot at my girls idk how but me just say my girls sunk because of that bug

[hollow kraken]

one task unlocks each day
It's timegated. The next rewards lock after each day

[winter radish]

Just reporting, I think my memory is glitched because I know I cleared TS2 already but it shows that I didn't get the scene in memory

Any fix?

[mighty pecan]

The BB shell skins of the Hololive event are a lot smaller than the skins for previous events - Is this intended?

[analog bane]

guys anybody having issue of multiple update?

[small knot]

No.

[orchid bane]

she's back

[frosty gyro]

just restart

[grand lynx]

@brazen adder hopefully they will fix that but for now changing the UI scaling in game works 'okay'. You could also force android to be notchless but it doesn't work as well as what they had it like before due to some scaling issues.

[brazen adder]

yea I've hid the notch for a bit but it felt too weird to use my phone and android has some scaling issues if you turn it off too so I'm just dealing with it since I play on bluestacks most of the time anyway

[grand lynx]

I mostly play on my ipad but yeah hopefully they fix it. Last time I mentioned it here someone mentioned a notch setting toggle but it isn't there when I looked so perhaps that is going to be in a future update? dunno

[brazen adder]

oooooohhh I see what you mean. thanks for that @grand lynx good temp fix

Yea it's super jank but oh well it works for now @grand lynx

[visual basin]

Is that a bug that i have to grind 24000 p-tnt instead of 14000? Bc it says: "Collect 24000 P-tnt and claim the reward'' but there's nothing to collect at 24000

[ancient maple]

The 'reward' is being able to finish the task in the workbench.

[visual basin]

Oooh i see

Alright thanks

[zinc cloud]

Found a typo in the Yukikaze secretary quest #7

[edgy violet]

I found Yukikaze retofit?

[ancient maple]

...not sure I follow?

[ruby mountain]

Has it been reported yet that submarine weekly has a weird ~20-30 seconds delay before the mission clear appears if you kill the boss too fast? At first I thought it was maybe just my network being unstable but this has been happening every week consistently

https://youtu.be/aKjTWUDTQPE?t=34

[cloud stratus]

locked bulins show up in limit break screen.
I guess this is from the change when they removed the favorite button in here.

[frosty gyro]

not a bug

[plain warren]

would like to add something to the notch problem. this issue showed up when the notch problem showed ip so they wre probablu tied.
game stopped respecting notification bar are in split screen mode on android, here are examples:

size of the window doesn't change anything, notch itself covers oil count and clock blocks the back button almost completely. everything worked fine before the notch issue showed up

[barren oyster]

i just noticed bug i found wasnt posted on #known-bugs list even tho i sent it through belfast-chan bot. Here you go https://cdn.discordapp.com/attachments/628720805454282766/647843423847448603/IMG_20191123_175819.jpg Messed up numbers in challenge mode, they belong to wrong windows

event max runs and event highscore

[north flume]

@barren oyster Ye, it was missed, sorry about that. I'll accept your previous report

[cloud stratus]

@frosty gyro why is it not a bug that locked bulins are shown in lb screen. If they are locked they should indeed be locked...

Well it might not be a bug but they shouldn't be there...

[north flume]

they are locked and if you try to use them, it'll ask to unlock them

[plain warren]

@north flume sorry for the ping, just joined to submit my bug. is the issue known already?

[north flume]

I'm not too sure about notch issues in general

It's not a bug as far as I know and on my phone notification bar always stays in split screen, so it's more an issue with the OS than with the game

[plain warren]

all i can say is that it worked fine ~before dc rerun, saw other users have that issue too. app seems to spill out over as much area as possible in any setting i try (with notch, status bar blacked out and stuff on it while rest is normal and notch turned off) and in each theres an issue with the game just trying to take up as much space as possible :/

this is what i can only guess a screen size during loading before the game detects how much space it has? it looked like this all the time befire the issue showed up and game was completely playable

this is after it finishes loading

sorry for the image spam, hard to describe it without pictures

[agile wave]

I got the compensation 2 times 1 time without text and 1 time with

And i still have the two Swordfish from the iron blood eventshop

[north flume]

there was some issue with the first compensation and only small amount of people received it from my understanding

[agile wave]

So i can keep both i guess?

[north flume]

ye

[limber pendant]

I keep having an email notofication. But i have no new or unclaimed mails. Rebooting doesn't help

Got it since todays compensation.

Also that email just says compensation and nothing else. So i have no idea what its for as i was playing the game as i got the email. Not sure if thats related.

Edit: it does say that now. Display issue with gear

[agile wave]

I had the same thing after deleting the old mail i could accapt it

[limber pendant]

I have no trouble acepting the compensation but the notifocation is still there

[buoyant hemlock]

"New Email" bug, when I clicking email there is nothing new

[cloud stratus]

scroll down till bottom and then give it a final scroll down to see more

[limber pendant]

Doesnt work. I have the same issues if u scroll up 3 messages

Imagine getting a compisation about an email display isue due to an email already compensating for another display issue. Lol

[sweet marten]

My game crashed a few time when doing the event quest, but it crash sometimes just before the start of a cutscene.
Unfortunatly, one of the cutscene seemed to have not recorded for TS5, perhaps because of a crash just before the cutscene, not recording it, which (TS5 mission) is not playable once you have done it.
Does playing the other missions will "unlocked" the TS5 cutscene, or is it a lot cause?

[hollow kraken]

Hm...I doubt it'd unlock from other missions. You can contact customer support via email though w/ your account information and the screenshot of your memories w/ the issue and they'll be able to manually get it unlocked for you

/techsupport

[bronze mauve]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hollow kraken]

email in bot message in case you need it

[quasi folio]

@hollow kraken

are there any bug reports that mentions this? cannot bypass the 10 oxy colas even tho i fed them 20 already

[hollow kraken]

Most likely it doesn't want you to submit them in the dorm but rather just turn them in I'd imagine based on previous task that require food what happens when you press on "Go" exactly?

[quasi folio]

@hollow kraken it sends me to the dorm. tried going to the dorm then feed my girls yesterday. tried clicking "go" then redirects me to the dorm and feed my girls today

problem solved already @hollow kraken

tried repair

all went well

[hollow kraken]

Okay. Good to hear

[distant pier]

Since the 27th sometimes when I finish defeating a boss fleet (that is in events or worlds 3 and after) I wouldn't get points to receive Mio

I tried on 2 different devices and it wouldn't work

[frosty gyro]

known

[serene zenith]

icic

[brittle fable]

Aqua's barrage cannot be used in Supply Line Disruption, intended?

[hollow kraken]

As it's not an actual AOA but just another skill, most likely intentional

[brittle fable]

I thought so too, would be cool if it could be used there though

The part of the skill description about the barrage is worded similarly to AOAs too

[crisp dust]

Sometimes in stage T6 two of the siren heavy cruisers will spawn on top of each other and flicker like so

[cloud stratus]

Is that different coloring intended?

[hollow kraken]

It's just how they designed it

[tight magnet]

Hey this game has a huge issue with moving onto danger points like "into the lava" for every single map. I click on something with a safe route and it routes through the danger point. I would say this is a bug. Your ships should have the AI to pick the safe route unless you want to pass through by directly clicking. Please fix this bug cause it is really annoying. For some it could impair a clear, but for me it is just another waste of event farming time. Thanks!

[hollow kraken]

The AI is set to take the quickest path to its target, regardless of floor hazards (especially since they're a new edition). Its not a bug as the AI is working as intended

[tight magnet]

I still think it needs a fix. Avoiding should be priority, not quickest path

often the path is the same both ways

lets take a 3x2 area. L shape or reverse L shape path to the boss. The max distance to cross is 3 either way. Lets say there is a lava in one path to the enemy and one free path like there was in mine. Fastest path should say I don't wanna cross the danger area and take the safe path. AI may work as intended but that is still an issue that needs fixing.

[hollow kraken]

I can take it as feedback for any future events that have such features, but as it currently stands, it can't be fixed as it's not bug

[crisp dust]

It happened to me quite frequently during the event even when the safe route and danger route were exactly the same length

Like say there’s a zone I want to pass through during the “day” cycle before it flips but I can’t get all the way over in one move

The AI would sometimes path through lava and waste a move, messing with my clear strategy even when there were two paths of the same length with or without a hazard

Sometimes I’d have to put up with slower clears for fear of dicey 50/50s

[pine arch]

I'm missing my second memory from the summer festival event. Although I have the Juno skin. Can I still get it?

[hollow kraken]

@pine arch You can. You'll need to contact customer support though via email at [e-mail] w/ your account information along w/ a screenshot of the memories and the issue you're having. They'll need to manually get it fixed for you

[tight magnet]

Feedback works enough for me.

[fallen mason]

Reported this a few days ago but doesn't look like it was acknowledged. The splash screen that appears in the cutscene "Looking Glass of Fact and Fiction - The Tale Begins" is still in Chinese.

Should be an easy fix since the asset in English is already available

ie

I seem to recall the splash screen was also used in another cutscene..... not sure which one it is or if that's even true

[versed sable]

All mob fleets ded 🤔

[surreal relic]

so i dunno if it's something i can prove...but it's something i can report....i had a T5 iron blood box, and tried using it but it said ''system error: not enough items'' and i was stuck, i restarted the game and...uh...it was gone, nothing seems to have changed in my gold items stack so...i'm not sure.

[versed sable]

Yet its still ongoing

And ye that sucks dude, be assured tho that there was a 99% chance it was a gold crane so nothing useful there

[buoyant hemlock]

can't seem to progress from here, it just keeps loading infinitely
it's the EX fubuki stage

[hollow kraken]

Try clearing your game's cache and/or a file repair from the settings menu in game. Users reported that fixing it for them

[buoyant hemlock]

i'ma try, will report back

[hollow kraken]

@versed sable Restart the app when the boss doesn't spawn
@surreal relic Hm...most likely the item was auto sent to your depot. If possible, try to see if you notice anything new

[surreal relic]

@hollow kraken i've looked and the only things i've noticed was from the other T5 boxes i used (i had Eagle, and Sakura and iron blood ones)

i can see i got the ones from the other two cuz they Appeared but....i do not see anything new from the Iron blood one..

[hollow kraken]

Hm...you could try fully closing the game and waiting for about 10 or so minutes. That would rule out any form of desync issue

[surreal relic]

i'll try that, but...i've looked and it was bout 30 minute ago, so i'm not sure if it'll help but it's worth a try.

i am not seeing anything new sadly..

[buoyant hemlock]

@hollow kraken nope. all i got was unicorn drawn on top of oklahoma

calling my fleet back and restarting the whole thing helped

case closed

[grand oxide]

Catbox in bottom slot isn't visible if that slot is only half-visible
Also, training cats and in queue has slightly different color of rarity line

Well, I've also noticed that in T3 there are red (the rest are blue) suicide boats in some nodes, but I can't screenshot them cause they all die in one hit.
And once there was a torpedo ship moving at me (usually they stand still) like a suicide boat in the middle of the battlefield... Just letting you know~

[buoyant hemlock]

For some reason stage T4 always crashes for me. Can I have a little help?

[versed cobalt]

My z flag is gone from my Depot... i need help

It got lost after the update

[versed cobalt]

Hheeeellllppppp Misaka is useless without it

Need response pls... ASAP THANKBYOU

[versed sable]

Also ye restarting the game fixed the spawn of thank @hollow kraken

[honest solar]

@versed cobalt You may be better off checking with #tech-support

[versed cobalt]

@honest solar thanks...

[jaunty hatch]

so it wont let me do cetian comitions atm

[honest pumice]

restart the game.

[fossil dune]

I need to make sure

I haven't got any yellow retrofit from blueprints in hard mode in for 3 months now. It happened out of nowhere when before I was getting at least 1-2 daily. Is it a bug or am I just the most unlucky person ever?

[ancient maple]

Yellow blueprints are easier to come by in harder chapters, but aside from that, it's probably just being unlucky.

[fossil dune]

How can I be this unlucky tho, it's been 3 MONTHS

[ancient maple]

[hardy leaf]

😦

[willow hollow]

Hi, I had bought the magician closet from the event shop and had redeemed the final reward in "Good morning Azur Lane". But they are not showing in my depot. Pls help. Thanks!

[ancient maple]

They're both dorm furniture, so they'd show up in your dorm furniture menu.

[willow hollow]

@ancient maple yea found them, thanks!

[novel escarp]

One cutscene from this event is missing even though I’ve cleared every stage. I’ve sent a email to them asking for help they replied asking what was the problem so I pretty much repeated what I put in the first email & I haven’t gotten a response.
Don’t know what to do. Here’s a image showing which one is missing.

[clear rose]

There seems to be an issue with the mail, the notification won't go away even though all rewards are claimed

[ancient maple]

Keep scrolling down, old mail doesn't show up until you do that.

[clear rose]

Did that, the game just keeps spamming "no new mail"

All have been claimed before

When I tried to log in again, the compensation mail looks to be unclaimed, but reverts back to being claimed after I clicked it

[ancient maple]

Well, then this is outta my league

[clear rose]

Oof

Shall I submit a bug form?

[ancient maple]

Probs ask a mod first, to verify that it's actually a bug.

[frosty gyro]

[icy brook]

????

[frosty gyro]

restart app

[icy brook]

Ok

[frosty gyro]

@clear rose you'll have to contact customer support to see if your account's issue can be fixed, their email is [e-mail]

[clear rose]

Ok

[cloud stratus]

this should probably be called "Collection", "Happiness" and "Obtained"
PLEASE finally fix the dorm UI, so many words are cut off without a chance to read it. Why was the dorm left out from the new UI in the first place? That's just getting ridiculous...

[hazy rover]

this commission im doing doesn't have any ships going on it

when it hit the thing that said "This Commission will expend 5 oil" i misclicked and it took out all the ships. I did the commission again and it just took out all the ships once it started

now im getting an Invalid input error when i try to start another commission

i restarted the game and it put the ships in the commission back

this somehow happened

some graphical glitch? the partical effects from sortieing on hard mode, and the buttons that should be in the sortie thing are clickable but dont do anything, and are on most other screens too. it doesn't affect anything else and just makes the game look all glitchy

[plain warren]

looks likw your ui just went on vacation

[honest pumice]

restart your game. if the white boxes are still there then do a file repair.

[cloud stratus]

multiple translation errors on the EXTRA stage

[versed cobalt]

STILL NO RESPONSE? THE Z FLAG BUG?

STILL NO RESPONSE? THE Z FLAG BUG?

Heellllooooo

[surreal relic]

either you didn't get enough and it was only a ''piece'' that was removed since u need 4 pieces iirc, or the assembled flag.

[honest pumice]

he said it was removed from his gear after the update. might have scrapped it by accident.

[surreal relic]

was it the full flag or a piece?

because ''pieces'' was also visible in gear

[honest pumice]

i assume full? someone else said their flag vanished as well so idk.

[surreal relic]

i still have my ''flag'' iirc the pieces had ''conviction'' in their naming.

so either it's a rare-type bug, or it was a Z Flag Conviction

[honest pumice]

i still have mine as well. ya it could have been the conviction pieces.

[misty flax]

Uni turned into a statue and it persists through me leaving and reloading dorm https://gyazo.com/cedc1d5c8bb0e527ce302cf933272346

It also persists between her getting removed and brought back into dorm

[honest pumice]

does it persist through a restart?

[misty flax]

just tried, restarting fully fixed it

[honest pumice]

you've already got the furniture piece so trying to do it again is pointless anyways.

[vale badge]

Oh boi...

[hollow kraken]

Try restarting your device and/or your network router. If that doesn't work try clearing the game's cache or a different network connection

[vale badge]

Ty!

[hollow kraken]

[surreal relic]

@misty flax sorry to say but, your Unicorn has ascended to the afterlife

[misty flax]

[teal cypress]

I keep getting this for some reason I tried to unistall and reinstall, but it still happens

[hollow kraken]

@teal cypress please try clearing your fleet formations and then replacing the ships in them

[teal cypress]

@hollow kraken thanks it works now

[hollow kraken]

Good to hear

[simple oak]

Don't know if it's intended but the crab's sprite on this furniture is over the character which looks a little weird.
Would look nicer if it was in the sand next to the character imo

[north flume]

please report this with the bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[north flume]

@simple oak

[young bridge]

nani

[finite trout]

I am getting this message that the event has ended even though it is supposed to last until the 10th. It's happening on my phone as well as on bluestacks. anyone had this problem too? I did try closing out of the game completely on both.

[hollow kraken]

@finite trout make sure you dont have any War Archives map open currently

[young bridge]

Mio flying :DD

[finite trout]

@hollow kraken that was it, forgot i was in the middle of one, thank you!

[hollow kraken]

No problem at all

[last coral]

i'm in T6 and went to check if SP was done for today

and now it won't let me go back lol

(i know i can get there from the main screen)

[hollow kraken]

Hm...seems like an oversight. If you'd like, you can report it to Belfast Bot if you'd like

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[buoyant hemlock]

I did not get a gold bulin after completing the mission of t5. I only received a skin

[north flume]

contact tech support if you absolutely sure you didn't

/techsupport

[bronze mauve]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[north flume]

@buoyant hemlock

[hearty rose]

Isn't this supposed to be 'looking glass of fact and fiction'?

[north flume]

names are often go through changes during the process of translation, so it probably kept some old variant

please report it as a translation error

!bugreport

!bugreport

[honest pumice]

rip belbot

[north flume]

Belfast is deadfast, ok

well, DM the @rocky willow with !feedback and follow instructions

assuming it'll work in the first place

[honest pumice]

nope, no response, the bot's down. rip

[north flume]

[tidal rose]

I'm having an issue where I try to login to the game but the game is stuck on an infinite loading screen loop. And when I log into the game, any action I do causes the game to remain stuck in an infinite loading loop.
!feedback

[north flume]

it sounds like either something is broken within game files or connection issues

if possible, please try to use Repair function from the login menu
if not or it doesn't work, reinstall the game

[versed cobalt]

Z FLAG BUG PLS. UPDATE... ASAP R

[small knot]

Being more specific could get you a response.

[north flume]

also not spamming it without any explanation in every channel

@versed cobalt what is the issue?

[versed cobalt]

Z flag missin in depot.

Z flag is gone

[north flume]

I'll ask cs to check, maybe your mail was missed
but please stop making a ruckus out of it and spamming every channel

[versed cobalt]

@north flume the reason I keepnspamming is because its been 1 day already still no responese

[north flume]

usual expected response time is around 4 days...

like
people need to sleep

they don't work 24/7

and they need time to look into the issue

[versed cobalt]

@north flume if that being said. They should have at least message to wait forna response

Dont just leave it hang.

[urban peak]

Pretty sure it says somewhere that replies take that long

[frosty gyro]

4-10 business days or sooner more than likely

[versed cobalt]

1month then that should be enough

[true fox]

Interesting

[ancient maple]

It's a known UI issue, a restart should fix the problem.

[buoyant hemlock]

it's not an issue, it's a 'feature'

it means it is time to refresh your game to check up on pvp

[cloud stratus]

game died on entering that node

[tame zenith]

may i check if this is a glitch? i think there's supposed to be a skin change option for ibuki unicorn and honolulu, ironically that option appeared in the last slot which i havent unlocked. I tried restarting the app but didn't work

[oblique wyvern]

Does the Akimbo bear still have hp bug?

[ancient maple]

No, it got patched.

[oblique wyvern]

So it's fixed on everyone's end?

[ancient maple]

Should be.

[oblique wyvern]

ok ty

[plain terrace]

I don't know why this happened. The memories still locked although I already finish the requirement

[versed cobalt]

@heady tinsel

DID YOU REPORT ALSO ABOUT THE Z FLAG EVENT

[heady tinsel]

they said they dont have record of me receiving the z flag which is VERY weird because I did receive it

[versed cobalt]

Mee too

[heady tinsel]

dont use caps lock please.

I received it from the mail

and I also finished the mikasa event

[versed cobalt]

WE NEED TO PATROJIZE

Asap

[heady tinsel]

so there's no way I didn't get it.

[frosty gyro]

[versed cobalt]

They dont believenus even I tried telling

[heady tinsel]

im just gonna write again and state my case, shrug

[frosty gyro]

this is not something we will handle

[heady tinsel]

im aware

[versed cobalt]

SPAMM DUDE SPAM THEM THEY WONT LISTEN

[heady tinsel]

i got pinged here

sorry maam

[frosty gyro]

just continue talking to cs

[versed cobalt]

Yhats what I kept telling

ITS TO FRUSTRATING ALREADY

@heady tinsel just keep spamking dude

Dont stop

[heady tinsel]

please dont

i was moderator once

spamming does nothing but clogging things up.

[frosty gyro]

@north flume u can have relief on this one

[heady tinsel]

I just want to say I'm aware of the purpose of this channel and will refrain from speaking.

I'm basically a victim myself.

[versed cobalt]

So what are just gonna do? Just sit like a duck and w8

I need Mikasa rifjt now

MIKASA IS USELESS WITHOUT Z FLAG

[north flume]

@versed cobalt stop spamming

yes, please just wait
not like spamming here will actually help you in any way

[brazen spindle]

A bug with incorrect display of Fleet power wrote?

[plain terrace]

is memories still locked even already finish the requirement can be fixed?

[north flume]

you need to contact customer support

/techsupport

[bronze mauve]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[plain terrace]

so email them for support?

[north flume]

yes

[plain terrace]

ok, thx

[plain terrace]

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[royal dust]

!feedback

[next parcel]

@north flume Looks like a bug. Any character in the docks, on the sides (in the frame of the character) has black stripes. As if the background of the character's rarity is too small.

Here is a screenshot with arrows to more clearly show the bug

Another example with another girl

[buoyant hemlock]

intentional design maybe?

[real torrent]

Can't enter the dorm correctly

[gritty trellis]

Try restart

[hollow kraken]

UI bug that happens at times. A restart of the app should fix it

[buoyant hemlock]

Why are those bugs seems to be really persistent?

[turbid swan]

Bug skin,in equiped room gear....
When u touch locked skin and touch with sliding+aply together and the locked ship is can used just in that room....
I think this bug are fixed.
Can fix it?
My friend too said that bug is still in game

[warm cave]

@buoyant hemlock might be because they haven't fixed it - UI bugs like that which can be fixed with a restart are very low priority usually

[buoyant hemlock]

Just like translation errors?

[warm cave]

@turbid swan come again? What are you doing and what's the result? (And what's the expected outcome of the action?)

[turbid swan]

Em....
That bug is ignored?
Aw.....sad for ma friend who real bought skin vs user bug skin....

[untold stratus]

is this even categorized as bug? I cant access Barley Secretary Mission..

[hollow kraken]

@untold stratus hm...so you cant start it at all?

[unborn night]

is the Aqua gear skin description legit? this feels weird

[raven topaz]

sounds right enough, memein when people put so many !!s and then mix some 1's in too like !!!!!11!!!1!!!

[north flume]

yes, it's intentional

[cloud stratus]

Vichya Dominion is called Curia on this?

[north flume]

it's known

[cloud stratus]

Don't tell me it's been like that since release please

[frosty gyro]

[cloud stratus]

is that a yes?

[frosty gyro]

I did not answer you said dont tell you

[cloud stratus]

[ruby glade]

Free sskin

[untold stratus]

@hollow kraken back then it works just fine. then I away from the game like 6 months, when I come back again, bailey secretary mission dissappear, when I try to restart the mission, appear a chinese notification like that and the mission didnt start at all

[hollow kraken]

I see. If you don't mind, please try a file repair from the settings menu in game just to try it out to see if that fixes it

[timid rover]

Getting blank after boss fight at t-6 stage event, this is after data repair for previous freeze and crash

[glossy spindle]

I think I found a bug, after buying the dock I don't get my +10 dock space while my gems got decreased from 221 to 21... please help T-T

[deft bobcat]

That is total fucking bullshit. Four god damn times, and Enty's skill doesn't go off, at all

[honest solar]

@glossy spindle Check with #tech-support, and make sure you didn't accidentally buy the wrong thing (such as cat space or depot / equipment space)

[untold stratus]

@hollow kraken is there any notification when the repair is finished ? since I clicked the repair button, there is no notification like 10 mins

[hollow kraken]

If the game detects any corrupt files, it'll prompt you to redownload some files to fix it. If it doesn't give you a prompt after a bit though, it means it didn't detect anything. In which case, it might not be a form of corrupted files. Hm...if you don't mind, go ahead and report it just to have it logged if the repair didn't work

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sacred geode]

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[warm cave]

@deft bobcat that's just chance ¯_(ツ)_/¯

[tame dagger]

is this count as a bug sprite?

also the chibi instantly removed from the furniture after the animation done

[flat temple]

So guys does prinz eugens cordial cornflower skin not have any custom text or is my game bugged or something
It also doesnt say i own it in shop>skins>end of the all skins tab

I swear i had text after i just bought it

[buoyant hemlock]

@flat temple new lines that are unvoiced aren't implemented anymore for EN

TLDR, no new lines until they record the voice for it, for EN

top 🧠 move

[flat temple]

So does anyone know when the lines will be implemented

[cloud stratus]

@flat temple limited skins do not show on the far right that you have them, it only shows currently available skins that you own
Because Prinz's skin is no longer available it doesn't show her

[flat temple]

Ah ok i am smallbrain

[cloud stratus]

The problem is that Azur Lane has a poor shop design

[real crescent]

Hello,
I've noticed something that caught my attention in-game:
I've (I think) reached 300 shipgirls unlocked in my archives, so I have been awarded the Silver Naval Flex Badge (for 300)
But I also have taken a look in my archives, and saw that it says that I unlocked only 299 Shipgirls ... Is this normal ?

Also I've recorded a video showing this

[cloud stratus]

I guess it's because collab ships aren't counted for the archives, but for the quest

[tulip drift]

The animated and pixel emoticons in their respective tabs in the chat don't seem to be aligned properly. They overlap with the next page of emoticons.

I'm using a Sony Xperia Z5. If it's device related

Is this counted as a bug?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[frosty gyro]

if your phone is wide screen that is probably it

[cloud stratus]

Impossible to read

Only Torpedo Tempura and Roast Turkey have normal font size / line breaks

[frosty gyro]

known

[paper pivot]

I have encountered a problem with the event map.
it doesn't allow me to fight certain fleets
shows me they are there
while i can step with my own fleet on them
without having to fight

i can provide a picture if needed

[frosty gyro]

may you? @paper pivot

[paper pivot]

My game crashed but it appears to be in destroyed state now

I guess it resolved itself

[novel mango]

Window arrow at build complete screen?

[junior magnet]

first of all, this can be briefly seen in the archive:

before this:

I didn't even oathed Eugen yet

secondly I think Houston shows up for me with a "new ship screen" every time I get her (although the screen lacks the "NEW" wording)

as for third, it's a minor thing but when changing characters in the dorm, the fish tank has some clipping problem, characters appear to be over it when they should be behind it

[small knot]

Elite and above always do unless you tick a setting in options to disable that, I do believe.

[junior magnet]

I don't want to believe I had a brainfart there

oof, yeah, my mind believed Houston is like Brooklyn and Chicago

[foggy dove]

Intended

[pearl dune]

There’s a mini bug inside the “Style” section of our profiles regarding medals in which the medals you previously owned (bronze,silver,gold etc) will actually get permanently stuck there if you rank up that medal in the Academy Achievements fountain

I don’t know that bug came to be but it’s pretty awkward

[solid yacht]

It's not a bug

@pearl dune