bug-reports

[buoyant hemlock]

And spinning

Server fked up or internet fk up

IDK internet shouldn't fked up

[hollow kraken]

@errant scroll Hm...can you try restarting your device as well as clearing the game's cache
@vast stone It is. Those base L2D skins don't have anything modeled for legs or anything so they can't be moved to show that
@buoyant hemlock Most likely client side. Try restarting your device as well as your network router firstly. If that doesn't work, try a different network connection or even clearing the game's cache

[errant scroll]

How do I clear the game's cache? I'm on emulator

[hollow kraken]

Hm...if it's the same as phones on there, it'll be in the settings under storage->apps

[errant scroll]

Gotcha

[north flume]

yes, it should be the same

[hollow kraken]

Personally I can't say though as I've never used an emu for it

[north flume]

it was the same on any emu I've used

[glass moth]

@hollow kraken yo who do i talk to about getting charged twice for a purchase

[north flume]

/techsupport

[bronze mauve]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[north flume]

please email them

[glass moth]

alright ty

[vast stone]

Okay, I only want to zoom in on Z23's face, but I can only see her body up to her breasts :/

[north flume]

Lemme start the game and check it

[buoyant hemlock]

@hollow kraken doesn't work with restarting device or router

[north flume]

try using VPN

[buoyant hemlock]

Even a different connection

[hollow kraken]

Okay. Try using a different network then and/ or VPN. If that doesn't work, try clearing the game cache

[north flume]

@vast stone none of the default L2Ds work, while L2Ds from skins have no issues. Can you please report that?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[buoyant hemlock]

Game cache doesn't work either

@hollow kraken tried your method

Doesn't even work

[vast stone]

sure i will do it

[buoyant hemlock]

If it happened with I deleted al from another device I entirely dismissed it cause I done it multiple times

[hollow kraken]

@buoyant hemlock Hm...if none of those worked, unfortunately it might be a corrupted install then. If you have your account bound, please try a reinstall. If you don't have it bound, try a file deletion. Steps for file deletion are in the pinned Google Doc in #tech-support

[buoyant hemlock]

I bind them on Facebook, Twitter and yostar stuff

[errant scroll]

It still errors even after deleting cache and data

[buoyant hemlock]

Do game data work

[errant scroll]

I'll try reinstalling

[buoyant hemlock]

I mean, I can try delete game data

[solid yacht]

Okay I have posted it

[buoyant hemlock]

And made it reinstall

[potent harbor]

Hey

I find a unusual transition here

[errant scroll]

I'll buy it on my phone instead

[solid yacht]

@potent harbor that happens sometimes u just need to restart or go back in game and it will fix it

[potent harbor]

Ok, makasih

[vast stone]

is there a way to remove one of five ships in the Secretary? Because I cant find a remove-button or sth like that

[solid yacht]

Just click on the secretary u want to remove and then it should take u to dock and then click remove

I think so thats how it works

[thin hinge]

Had the same issue with the login

[solid yacht]

Login?

[thin hinge]

It was stuck on full bar

[solid yacht]

Oh idk how to fix that but which device are u using?

[thin hinge]

I'm reinstalling AL rn

[vast stone]

When I click one of the ships theres no remove button. But i can remove her only when I remove an other Secretary too

[solid yacht]

@thin hinge but are u using emulator or something else

[thin hinge]

I've noticed that my data went from 2.7gb to 1.2gb in one update from Google play store

Im using a Vivo S1

[solid yacht]

Yeahhh the last update was 1.4gb

[vast stone]

so as I see I have to remove 2 ships to remove at least one ship

[thin hinge]

I think it bugged and erased alot of data which made me unable to login

[solid yacht]

Hmmm I haven't tried changing my secretary yet so I will have to check that myself

Hmm have u downloaded the game from playstore or apk?

[thin hinge]

playstore i updated it

Before the maintenance my game was fine but after i updated it on playstore thats where the crap kicked in

[solid yacht]

Okay once u download the game again if it doesn't work try logging out of ur playstore and login back and then open the game and if it still doesn't work if you have FB or Twitter app installed delete it and try opening the game

[glass moth]

yo shoutout to the AL support team,took like 10 mins to resolve my payment issue and now i have 5.3 k gems to spend

[solid yacht]

Nice

[compact grotto]

uhm i cant press to open the t5 box

[simple oak]

Has it been reported yet ? She's kinda cool looking though

[compact grotto]

how do i report this lol

[simple oak]

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[glass moth]

@compact grotto ive already reported it

head to known bugs and vote on it

[compact grotto]

ohhh noice okay

[severe surge]

Hellp i stuck in the loading screen :(

[dreamy bobcat]

Hi want to ask about skins voice

The cordial cornflower for prinz doesn’t have new voice lines and kaga normal touch line does produce any voice

Is it a bug?

[small knot]

The new lines for Prinz's skin haven't been recorded yet.

[dreamy bobcat]

Ohh i see no wonder

Thxs for the answer btw 🙂

[small knot]

Restart your game. There's probably an invisible ship blocking your way because a desync happened.

[buoyant hemlock]

Did that?

[small knot]

Do it again.

[buoyant hemlock]

Did it again.

Lol

i was on the first fleet fuck

Sorry

[small knot]

Oh, you're moving the wrong fleet. That's why. Hood fleet is blocked.

[buoyant hemlock]

I didn't notice

[small knot]

Yeah lol

[buoyant hemlock]

xd

Sorry

[echo yacht]

I really want to spend some money but game prevents me from doing this

[buoyant hemlock]

F?

[velvet jay]

Yorktown skin skill line is not ported to EN (she has a skin skill line, its the drunk version of her normal skill line)

[stable crystal]

🤔

[echo yacht]

Reinstalled game. Still cant buy gems. I guess this is fate.

[buoyant hemlock]

The voiceline for this quote doesn't work.

It shows the text but the voiceline isn't spoken at all

I spent 880 gems on this skin...

[nova lynx]

Eldridge L2D bug

[cloud stratus]

known afaik (the eldridge one)

[hollow kraken]

@buoyant hemlock It's just not a voiced line on any servers, sorry to say
@nova lynx Yepp, it's a known issue. And just to check as well, are you on Android or iOS?

[buoyant hemlock]

Hi everyone

Special touch and normale touch are inverse

[cloud stratus]

If you expand it the button(from notch settings) jumps to the left and then expands which looks really weird. I don't know if it increases the time to expand tho.

[nova lynx]

On iOS @hollow kraken

[hollow kraken]

@buoyant hemlock No, they're correct. That's how it is on every server

[patent jacinth]

I dont think Stanley's skin preview should be there since the skin wasnt released?

[hollow kraken]

@cloud stratus That's not a bug. The slider only moves the notches. It doesn't move the actual pop-in area

@nova lynx Thank you for the information

@patent jacinth Hm...it's just a placeholder since we should be getting it soon You can report it if you'd like though

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[prime geyser]

The core data x3 event doesn’t seem to be working, doing 7-3 hard mode only drops 18 core data

[hollow kraken]

Doesn't start until 11/22 as per patch notes

[prime geyser]

Oh my bad, I misread the patch notes

[hollow kraken]

Oh, no problem at all it can be a bit odd w/ the difference of one day from the full patch

[prime geyser]

Thank you for clarification, I feel stupid now haha

[atomic sun]

Anyone else getting this on Lexington?

[vast stone]

is the remove button in the secretary missing? Because I cant remove a ship from the 5 Secretarys

[supple orbit]

bought a black friday box no problems with the t5 box but didnt get any skin with it

[hollow kraken]

@atomic sun Try restarting your game and device. If that doesn't work, try a file repair from the settings menu in game
@vast stone There was never once as far as I remember You have click on a secretary, find the ship you wanna remove, and deselect them
@supple orbit If the only item you didn't receive was a skin, you got a duplicate skin that you already own and were refunded gems for it

[onyx trout]

I didn't get the random skin when I brought the box... where is it

I opened it yes, no skin...

[vast stone]

When I click on a Secretary to change, its shows me that only 4 of 5 Secretarys are left, but after clicking on "cancel" or on the back button the secretary is still there

Ah nvm my bad

[supple orbit]

@onyx trout if you get a duplicated skin you already own you get gems as a refund

[onyx trout]

Oh

[hot inlet]

Hello, it me again
Tirpitz Chara Mission, Chapter 6 starts with this:

[hollow kraken]

I'm confused as to the issue? It's German for "to melt" or the similar. Which fits Tirpitz's character

[hot inlet]

Chapter 6, read what the line says

Title is also of Chapter 5 instead of Chapter 6

[hollow kraken]

Oh, it says Ch.5, my bad. If you don't mind, please report it

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hot inlet]

That would be translation issue, right?

[hollow kraken]

Most likely just misplaced the text, so yeah please do report it as one for now

[buoyant hemlock]

Uhm hello so I basically got this problem that I can't do anymore researches

[hollow kraken]

Your current project "B-636-MI" requires you to beat Ch4 stages to finish it

[buoyant hemlock]

Oh

Bruh

Well thank you

I am just dumb

[hollow kraken]

No problem at all

[atomic wyvern]

I'm kinda having an annoying problem. In dorms, I make sure to fill it up with food before I go to sleep and when I woke up this morning and checked in, NONE of my ships got xp, like it didn't show me the "welcome back commander, so and so time as passed and this much xp was gained"

I'm having this problem on both Avrora and Washington

[gusty mason]

any1 have an issue when completed commission deducts the amount of gold earned?

[atomic wyvern]

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[stray locust]

Typo on warspite 3rd secretary mission

Perhaps they wanted to put "took" in here

[north flume]

please report it using instructions above

[atomic wyvern]

yea, sry 😄 I just now submitted one correctly

[wanton hamlet]

the game suddenly crashes when i look through skins in the shop and in the dock

[cosmic hollow]

Deploying the ship is still bugging i click the ship multipule time and nothing happens and restart i get the error code and if i got a multi build i have to restart the game for evety ship that is ready and it really annoying

[hollow kraken]

Hm...sounds like it might be a connection issue (especially if you're getting an error code). But please do try to get a screenshot and/or a recording of this happening

[cosmic hollow]

well when i do my daily build tomorow will probally get it again

and its been now for me like this for almost 10 days now

[golden robin]

anyone else couldn't find the random ship skin from black friday lucky box?

[honest pumice]

if you didn't get a skin you likely got a dupe and it was turned into gems

[golden robin]

ohhh it works like that?

i thought u will get a skin u dont own

[honest pumice]

no, what skin you get is random. and the packs tells you about the dupe thing at the bottom.

[golden robin]

i see, my bad, should've read it, tyvm

[cerulean tide]

Yorktown is labeled as “studying” even though no one is in the lecture hall

[hollow kraken]

Studying can also mean if you're leveling up skills

[cerulean tide]

Oh... thought that was different, my bad

[hollow kraken]

No worries at all

[exotic pilot]

Why on the light build image presenting the ships there is Yukikaze over Stanly, feels like a very lazy copy paste......

[hollow kraken]

Yeah, it's been brought up before but not officially report yet. If you don't mind, please report it to Belfast Bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[cosmic hollow]

i was trying to rename my ST.Louis and got this Message

[toxic stump]

I tried to buy a Trade License twice now, in poth cases it processed my payment, the game confirmed my purchase but no gems were added and the game thinks the purchase wasn't made

[hollow kraken]

@cosmic hollow Weird for it to give an error code, but most likely the name you were trying to use was containing either blocked letters or a string of letters that the filter doesn't like
@toxic stump If you were charged both times: if you want a refund, first try a refund through your respective app store to see if they'll approve it. If not, email Yostar customer support at that point w/ your issue regarding the licenses. Be sure to include your account information along w/ the purchaser receipts

[toxic stump]

Right, thanks. Any idea what may have caused the purchase to fail? Because this never happened to me before, and i got a good connection.

[cosmic hollow]

i try to give her the name amaru

and i got a belfast with the name amara

[hollow kraken]

@toxic stump It can be a number of things to be honest. It can some issues on the server end, issues w/ the APK, or some connection based issues (whether they be client of server).
@cosmic hollow Hm...well since it does have an error number on it, you could try a restart to see if that works. But if you're still getting the illegal character warning, it's just the filter being too strict which is a known issue (for a while)

[cosmic hollow]

still the same

well for some reason a friend off my mine try on enty Gray Ghost and it woundet allow it too

[toxic stump]

I'll try my purchase again later.

[hollow kraken]

That could be the space, but can't say for sure. Again, if you're getting that error, it's the filter being too strict which is a known issue for a while

[cosmic hollow]

ok then i leave it for now

mayby you found the isue

[surreal relic]

not sure if its a bug, but when i enter enterprise, she says her default line, but when i see her "View details" she already has an dialogue which she doesn't Use?

[hollow kraken]

When you open a ship in the dock, they'll use their affinity lines. If you swipe to the ship, they'll use their detail lines

[surreal relic]

that explains it better then, thanks for clarifying.

[hollow kraken]

No problem at all

[vital ice]

I just open T5 Box and this hapend and my home screen in AL Just like that

[surreal relic]

the T5 box has been reported to be bugged

they'd have a hotfix for it tomorrow for those affected

[vital ice]

Ok

[honest solar]

Is there a write up already for trouble scrolling through the skin shop?

[devout pollen]

When I press dock quickly after returning from the battle screen, when secretary with l2d screen is displayed, the game freezes. Is this a known bug?

[vital prairie]

Not sure if its a bug but I can't seem to add Memphis to a commission. I'm able to select other CLs but not her.

[honest solar]

Are you trying to auto-assign her, or select her from a list?

[vital prairie]

I believe I've tried both.

But I'll check again once my next commission ends.

[honest solar]

wrt Auto-select / Recommend, it will only choose ships that are higher than level 1, in order to not assign likely duplicate ships

[vital prairie]

Thanks for the tip

[honest solar]

However if she's not showing up in the list, and the commission in question allows CL-hulls, I'm not sure. We'd need to see a screenshot or something to check

[vital prairie]

ok. I'll provide one just in case.

[velvet jay]

@hollow kraken About the Yorktown skill line, yes it is the same, but the problem is the voiceline still plays the original one rather than the tipsy one

[honest solar]

Is there a write up already for trouble scrolling through the skin shop?
Just to clarify, this is the behavior I'm seeing

[hollow kraken]

@velvet jay Gotcha. Can you get some recordings of her actually using the new voice lines from the skin in the archives then showing that the skill activation line is still the same? If possible, that is
@honest solar Hm...so the selector goes off screen and the arrows don't control it anymore?

[velvet jay]

@hollow kraken

[hollow kraken]

And all the other lines are using the new updated voice?

[velvet jay]

yes
only the skill activation line still uses the original

[hollow kraken]

Gotcha. Just wanted to make sure. Thank you for the information. I'll the report created for you

[velvet jay]

sure
~~still sad that they forgot to put one of the best lines in the skin ~~

[cosmic axle]

I bought the Black Friday Lucky Box yesterday and the purchase is already pending, but the game hasn’t issued the items. The purchase is still shown to be available, and mail box is empty. Sent email to yostar support with User ID and screenshots already

[honest solar]

@hollow kraken Scrolling right doesn't, but scrolling left eventually brings the selector back on screen, and then it can usually cause scrolling right to re-occur

[hollow kraken]

@cosmic axle If you already sent off the email, you're good at this point. Just wait for their response
@honest solar Huh. You can report it if you'd like as that does seem a bit odd

[spare veldt]

Stanly skin not showing up

[tawdry garden]

assets didn't load in Hard Mode 8-1 boss fight

[broken marsh]

Trying to purchase gems yields the following message "invalid parameters API 200250"

[drifting creek]

I can't seem to move Laffey's l2d vertically using the "zoom" feature, other l2d such as yukikaze works fine

[obsidian furnace]

I fear the so called "li mits"

And it's a good thing that the kables can be unsined

[north flume]

@spare veldt Stanly skin not in the game, so it shouldn't show in the first place.

@broken marsh known issue, tho not sure if we know way to fix it

@tawdry garden known issue, restart your game

@drifting creek known issue with starter L2Ds, almost certainly intentional due to how they're made, but we have it reported as a bug for now

[feral imp]

8-2 hard should be safe but I still get support fleets

[waxen jacinth]

Notch bug havent been fixed? I remember dev said that it would be fixed after update

[north flume]

@feral imp you need to enable clearing mode

[errant scroll]

Was the friends avatar bug known?

Basically it shows only their default skins in friends list

but if you click their profile it shows the actual skin being used

[grand oxide]

Not a very frequent bug, but you have to restart the game. Reason unknown (guess: changing network WiFi <—> Mobile while logging in)

Really frequent error with freezing or overlapping guis. Appears randomly from time to time with no apparent pattern of getting this

Overlapping skins when quickly swiping ships in dock - previous ship's skin if not loaded quickly enough will appear with next ship's skin

This caption is hard to read

Not sure if this is a bug, but she returned from XP commission (10h, 18k XP) and got zero like because she hit 100lvl

But Littorio managed to get her XP over 100lvl in dorm and it was something like 3500/max

Sorry if something has already been reported :3

[errant scroll]

@grand oxide Just use the chips so they can level above 100
and for littorio, maybe you used her at one point while sorting in battle and that cumulates some XP

[grand oxide]

So commission can't give xp above limit?

[errant scroll]

Yes

[north flume]

they can't

[grand oxide]

OK, thanks

[north flume]

about overlapping UI - it's semi common issue and is mostly due to poor/unstable connection afaik

[maiden coral]

can't access dorm, can sometimes feed them but this happens and i cant click on affection pts or tokens

[scarlet turret]

Eldridge live2d

[buoyant hemlock]

is it correct that the daily tactical training missions DONT count as daily challenges for the warspite secretary mission?

because for me they didnt count

[void lava]

@buoyant hemlock It should count. I've finished Shiranui's amd KGV's using tactical training

@scarlet turret Known bug afaik, try doing a file repair in the settings and see of it patches it up

[buoyant hemlock]

well, didnt count for me. did all 3 with her, mission still at 0/3

[misty rivet]

cant adjust up and down

[hollow kraken]

Known interaction that we have reported for confirmation. Most likely intentional though due to the fact that the original base L2D skins don't have legs on them

[fair needle]

[hollow kraken]

They just put in the placeholder for it too early you can report it to BelfastBot though if you'd just for us to have it noted down

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[obsidian furnace]

Posted this earlier (more sarcastically) but there's no word wrap on this box

[hollow kraken]

You can report it as well. Since word wrapping does need to be handled case by case last time we were told

[violet badge]

Yoizuki base skin in archives has a black line over the art

Only Yoizuki, I didn't see it on any other ships

[lime frost]

Is it normal that homing torpedos sometimes follow planes?

had that happen several times today

or at least i think so

especially the outer torpedos of a 5 torpedo barrage with Z23 (gold tier torpedos) went off to some very weird directions (some did U-turns) without there being ships behind me, always while enemy planes attacked

dunno if theres some circumstances that can cause this or that im imagining things but for me it looked like the torpedos followed the planes that flew through

[raven bobcat]

Bug?

[solid yacht]

Probably

[waxen crater]

stanley skin r missing.

[placid horizon]

this skin doesn't exist yet in EN

[honest pumice]

it's not missing, it's simply not in the game yet.

[placid horizon]

it's placeholder

also for Desuland having Nachi avatar it might be scrolling to fast

[waxen crater]

i think a few days ago dev anounce the skin

[frosty gyro]

I cannot load that image

[honest pumice]

the image was this. and ya but it's not in the game yet.

[waxen crater]

so skin was not in game yet

i think im got another ingame file error again

thx for the info

[karmic urchin]

Bought the black friday box bundle but I got no skins at all. Anyone had this issue on iOS? I am using iPad Mini 5

[placid horizon]

check your depot for that item and try to open it

[north flume]

if you got copy of a skin you already own, you get gems instead. check if you did

[worthy stirrup]

Constantly getting alerts for my cat lodge for nothing, has this happened to anyone else?

[honest solar]

It happens off-and-on for some folks

I'm beginning to wonder if it occurs if a) you have spare cats to hatch, and b) you have not yet completed the daily mission for getting a new cat

But that's solely my own experience

[polar wadi]

I occasionally get sent back to the black screen (with the trinity of developers) when I open my dock, don't know if it's just my device being crap but it only started happening after the update for warspite retrofit event.

[hollow kraken]

Do you have a L2D set as your secretary?

[polar wadi]

I have the skin, but I turned off the L2D

[hollow kraken]

Hm...well it is a known issue to crash at times when trying to access your docks. It's almost usually tied to the secretaries not loading in yet (most of the time it's b/c L2D take some time to load in)

[polar wadi]

Ah, that might be the part I didn't pay attention to.

Thank you. I'll report back if I find anything else on it

[real shore]

think there is a bug on iOS if you have the game running in the background and the switch back to it, it sometimes doesnt respond to your inputs

like you can go to maps but as soon as you try to press "battle" nothing happens and you need to restart the game

same happens with commisions or receiving oil for example

[hollow kraken]

It's a known issue at some times when you leave the game in the background. It can cause some input issues

[hollow kraken]

Your dock is most likely full and the game is just giving you the incorrect notification due to a desync. A restart of the game should ideally fix it

[frail sinew]

hi, not sure where to post this, but i bought the black friday box, but i dont think I got the skin it comes with, i didnt get a splash skin for a new skin...

[hollow kraken]

If you got all the other items from it, you got a dupe skin and were refunded gems from the purchase

[frail sinew]

oh thanks!

[keen dome]

I bought 2 60x gems today and I didn’t get the gems even though I already paid for them.

Can somebody help me fix it?

[frosty gyro]

please contact customer support with your username, uid, server, and tell them what packs you bought

/techsupport

[bronze mauve]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[frosty gyro]

their email is above

[keen dome]

Wait nvm, my gems are here.

[tropic basin]

Eldridge L2D skin... is this a bug or censorship?

Nevermind. Just saw that someone already reported this

[solid yacht]

@polar wadi sorry to disturb you are u using Huawei

[olive flare]

I have been full clearing 7-4 and supposedly it should have 3 stars already but it went back to 2 stars again (first clear and, defeat 25 escort fleets).

[hollow kraken]

@olive flare Hm...have you tried fully restarting your app? And as well, can you try taking a screenshot next time you're full clearing it the clear doesn't pop up after a restart. It's possible a boat is just being missed

[olive flare]

aight i took screenshots but this time the main mission reward for 3 star clear of 7-4 showed up

i'll go back here if it happens again

[tropic basin]

@void lava in regards to "file repair in the settings" do you mean the "repair" button. and if so, how long is one supposed to wait until it is complete

but this button is in the "audio" tab

[void lava]

Hello
It should be the repair button button in the Settings >>> Audio.

[frosty gyro]

there are 2 repair buttons

[void lava]

Alternatively, like Kawaakari pointed out, there's a repair button in the upper-right side of the game screen before you select a server.
See that gear icon on that side? That's also a repair button @tropic basin

For the total duration of how long it takes, it might vary depending on internet speed but I guess 5~15mins is a decent time

Sorry for the late reply, I was busy in college for 11 hrs

[wary warren]

Ehm, is this a known bug?

It suddenly glitched after a battle, the glitch persists through menus

[north flume]

that looks like some of your files are corrupted

use file repair in options-> audio or on the login screen

[acoustic rose]

Ayanami doesn't want me to look at other ships

It has only happened once do far and it's easy to get out of it so I don't think there's anything to worry about. I just wanted to share it cuz I though it was funny

[frosty gyro]

just a desync

[acoustic rose]

[stone marlin]

has anybody reported that bikini zara's right hand doesn't rub correctly in the special touch

[buoyant hemlock]

I was playing this game almost 1 year and using MEmu emulator, i was done try Nox & Bluestack before, but those emulators can't do much with the fps. That's why i using MEmu, the fps i got always 45-58.

But, after the new update with new feature called multiple secretary, the game going too lag. The fps i got under 10 fps.

I was done re-installing & fixing the game data, but nothing changed........

[foggy dove]

@buoyant hemlock https://cdn.discordapp.com/attachments/474210478311211029/644514576464871445/Screenshot_20191114-202916_Discord.jpg
This is a result of that update including this ^

None of the PC emulators are using arm-32 and arm-64

so you'd need to brute force with pc specs

[wary warren]

@north flume Well, as your name implies, I simply restarted the game and it shoo'd away

But I guess files failed loading or something

[ornate coyote]

FYI the CN client is working normally without any lag

[foggy dove]

If your computer specs are pretty good, there shouldn't be any obvious lag

[buoyant hemlock]

Actually, my pc specs was low-mid (Intel core i-5 ram 4 gb with broken nvidia)

[fair needle]

I put this in tech support as well but I cant buy gems at all it won’t take me to the purchase screen

It’s also happening on my iPad

[fair needle]

ah I fixed it there was blockers on my network

[somber marten]

hi guys, i buy the black fridays pack now but when i open my box, i don't have the random skin, why ?

[quaint lily]

For example After I get back on AL because of a notification for the lab, "Lab" doesn't have a ! until I click on it, is it known?

[foggy dove]

@somber marten that is likely because you've received a duplicate skin and were hence given the equivalent in gems

@quaint lily we haven't received such a report
Have you been able to replicate it? If so please report it

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[quaint lily]

I don't know if I can replicate it at will but I will see what I can do

[warm meteor]

I dont know if this is a bug or what. But i restarted twice and i tried with other chapters i get this sams issue... Need help

[hollow kraken]

@warm meteor Please do only post in one channel but for this issue, please do try clearing your fleets completely and then replacing the ships. One or more of your ships is duplicated across fleets

[umbral jay]

not sure if it's from my device but i did restart the game

[frosty gyro]

I dont believe its been formally reported, can u report it?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[frosty gyro]

the bug would be that her skin isn’t available in game yet

u have to dm the bot !feedback as well

[umbral jay]

yea, i did a mistake

[ornate olive]

The eldridge L2D skin has this

[frosty gyro]

known bug

[ornate olive]

I just bought it it makes me sad

;-;

[frosty gyro]

we tried to fix it

but devs forgot

there was also some important stuff going on due to the weird patch we had a little ago

so it was lesser priority, but we will try again dont worry

[ornate olive]

Thank you! :D

It was my birthday and I got alot of gems

So i bought the eldridge skin lol

[frosty gyro]

happy belated birthday!

[tropic basin]

@void lava it’s all good. College can make you extremely busy at times, I can relate to this. But thanks to Kawa’s help, I learned that Eldridge’s bug hasn’t been fixed yet and the repair button won’t fix it rn. So we just have to wait until there’s a patch to fix it.

[proven pasture]

I don’t know if this is a bug, but the Littorio’s guns skill has been removed

[sand shell]

Typos

[gentle heron]

Is this normal that the retrofit skills aren't shown in the Archive?

[cursive field]

You need to see them through the retrofit archive page to see the retro skills

[primal gorge]

Grammar bug, understand is mispelled unless its supposed to be like that

[small knot]

It's known.

[primal gorge]

My b, didnt know

[pseudo loom]

When a shipgirl is sitting at this table you can't collect the coins or the hearts.

[buoyant hemlock]

@pseudo loom Ah, this is not rare situation. Of course, I think most of us have this bug...

Mine was Shipgirl standing on tables.😂😂😂

[ornate osprey]

Fortune Retrofit doesn't have skin settings in the secretary menu

[split nebula]

One message removed from a suspended account.

One message removed from a suspended account.

[main rain]

What is that yellow light?

[polar laurel]

it was lagging a bit when i login today and my month login didn't count....is it a bug or something ?

[cursive kraken]

Glich/bug ,Its happen when i go hard map 8-4 , When I want to enter, I forget the preparation and immediately press the back button quickly about 4-5 times

[low swallow]

[void lava]

@main rain Think it's part of the night time background effect. It's a lighthouse in the background

@cursive kraken it's a known and common bug when pressing too much in rapid succession. A game restart will fix it easily (if it's still there even after restart, might wanna come back here)

[grand oxide]

In Akashi's questline, 5th letter (missions gui) must be H ( touc__h__akashi30 ), not T

[vocal warren]

Has this been repoeted yet? Look at the banner.

[placid horizon]

Stankikaze was i think already reported

[vocal warren]

That's some lazy-ass job they did there

[hollow tree]

Minor bug but max stats on a dev 30 research ship still shows as white font whereas it should be completely green

[potent sonnet]

Whenever I enter combat my game crashes. I’m playing on an iPhone 7 and I can’t even sortie anymore. Anyone know how to fix it?

[hollow kraken]

@hollow tree Do you mind reporting it to Belfast Bot?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hollow kraken]

@potent sonnet Have you tried restarting the device and/or a file repair?

[west jungle]

I cant buy gems even reinstall the game and clear phone cache help me...

[hollow kraken]

Try restarting your device and if that doesn't work, try logging out of your Google account in your phone settings completely and then relogging back into it

[west jungle]

I do what u say and didn't work

[hollow kraken]

You logged out your Google account?

[west jungle]

I forgot to relogging back my google account, it work now, tysm

[frosty gyro]

@void lava @main rain it is from a bullet, a restart will fix it

[daring elm]

I just got a 9 hour commission at shikikan lvl 90. Never happened before. Is this suppose to be possible?

[raven topaz]

ye

rare but happens

[daring elm]

Okay, good to know. Thanks.

[copper lava]

A small bug in the research tab. With random clicks/taps on possible researches, they disappear until one is left. Restarting the tab corrects the situation.

[tall rampart]

I don't know if it's just me, but I've noticed every so often that notifications are off by a fair bit. For example, I got the notification that my research was complete, but when I went in-game it still had a whole 4 mins left on the timer. This has happened with commissions too a select few times. Does that just happen or is there a sync issue?

[raven topaz]

sync

just restart when it happens

[void lava]

A bullet?

[frosty gyro]

yes

this game has bullets

[void lava]

Say wut, can you explain it any further Kawaa?
I'm not completely aware of that, at least, I think so

[frosty gyro]

you shoot a gun, a bullet comes out

the yellow dot is a bullet

its a bug

[void lava]

Oh, that bullet--

[bitter quail]

lul

[buoyant hemlock]

what's the bug?

or to be more precise, what exactly is the problem?
since i'm confused at what part of that image is wrong. a lot of it are weird

[small knot]

You don't know how the bug report game goes yet? People post random pics with no context and we just keep guessing until someone gets it right lol

[frosty gyro]

no we just @ them and wait for response

@bitter quail can you explain the issue?

we dont like to play wheres waldo with bugs

[honest pumice]

maybe it has something to do with the "00:00" timer.

[small knot]

I'm gonna assume, though, that somehow a line of torps in the torp daily somehow ended up going in the wrong direction.

[civic dust]

Is that known that normal and special touch for Vampire are the same?

[small knot]

Yes.

[bitter quail]

ye its the torps

[feral wraith]

I bought the Black Friday package but I didn’t know what random skin I received. So I checked my owned skins and there was nothing new in my owned skins. I think I didn’t receive any random skin after buying the package

[hollow kraken]

You got a duplicate skin. If the box gives you a duplicate skin that you already own, you get refunded gems for that skin. As you can see in your screenshot, you got the base gems from the box and an extra 880 in refund for the skin

[feral wraith]

Oh... I see. Thanks for the info

[violet raven]

I got charged twice for the Black Friday package but there's only a limit of one and i only received one

[north flume]

please contact customer support via email

/techsupport

[bronze mauve]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[north flume]

@violet raven

[violet raven]

okok ty

[elder bloom]

Possible bug of incorrect building time being displayed instead of a hour and 12 mins it displayed as 12 minutes

[buoyant hemlock]

do you have an image proof?

because that would be really helpful. and other data about the ship you do obtain

[glass moth]

Is there a known bug where choosing another ship in dorm causes an error code to pop up sometimes

[honest pumice]

what's the error code?

@elder bloom depending on what pool you built from it might not be a bug. there's 2 ships you build with a 12 minute timer in the special pool. (one is event only though)

[glass moth]

@honest pumice

[honest pumice]

is the ship you're trying to add in a commission?

or studying? (sorry not studying, in the lecture hall)

[glass moth]

nope

they were doing nothing

at first i was tryin to add hiryuu and the error popped up for a few times

i closed the dorm and went back and it worked

so i tried to recreate the bug cause i assumed it was cause i had sorted by rarity instead of lvl

but seems it happened either way

[honest pumice]

did restarting fix it?

[glass moth]

i didnt need to restart

i just left the dorm and went back

and it worked

[honest pumice]

oh ok. weird. (also i recommend getting that fifth dorm slot when you can)

[glass moth]

(i have the gems but i also wanna get skins)

[surreal trail]

Strange UI blur after buying an item in core shop

[buoyant hemlock]

excuse me, after the latest 18mb patch that i just downloaded, i can't log in. it kept telling me "network error"

never mind, i managed to log in after restarting my device

[amber vector]

is it normal to see the lighthouse effect in places like dock/shop?

[cedar cipher]

Is it only me?

I got a bug when play on Emu and my Phone

[buoyant axle]

for the first second of looking at Technology it only shows Neptune and a whole lot of Monarch

it returns to normal afterwards

[pliant nymph]

wtf

[amber vector]

the yellow lighthouse light flies around even in loading screens it's not gamebreaking but i don't think it's intended

[errant notch]

It doesnt let me

If i press go

Its

Just doesnt do anything

[solid hare]

@errant notch go relog

[errant notch]

Thx

[solid hare]

@cedar cipher in the last update, devs already explain why, go read patch note #game-news

@errant notch np 👍

[cedar cipher]

Ok. Thanks!

[elder bloom]

@honest pumice it was the light ship pool and it just gave me Yuubari instead of one of the two 12 min ships

[jade aspen]

unable to read/scroll to read weapon skill descrition for F4U Pirate and SBD Dauntless (McClusky Division)

[misty maple]

I think that it looks like a bug. At least I don't remember to have 8 hourd commission on lvl 85

[buoyant hemlock]

Guys, i just purchased the black friday bundle and the random ship skin didn't show up

Can u guys help me?

[hollow kraken]

@jade aspen Known issue
@misty maple Not a bug. You can still get the lower level ones at higher commander levels. It's up to chance
@buoyant hemlock If the only thing you didn't receive was the skin, you got a duplicate skin that you already own and were refunded gems for it

[buoyant hemlock]

And when that happens it doesnt show up?

I mean like when you build a sr ship

[hollow kraken]

Correct. The screen that shows all your items from the box would've shown you the extra set of gems on top of the base gems from the box

[buoyant hemlock]

Correct

Thanks for helping

Wasn't aware that you can get duplicates, awesome

[quasi cobalt]

I'm stuck on the game log in screen for EN AL. Just updated and the loading animations keep cycling.

[hollow kraken]

Can you post a screenshot of the loading?

[quasi cobalt]

This maybe better

[hollow kraken]

Okay, just wanted to make sure. So this is an issue w/ your install. Please do check the pinned message in #tech-support regarding this issue

[vague aspen]

There's an odd issue with Ibuki where every time I launch torpedoes with her, she says her proc line and Body And Soul activates at the same time.

Problem: BAS is a buff skill that's supposed to activate at the beginning of a battle. Nothing in its description states torpedo launches will activate it.

Has anyone else enciuntered this before?

[toxic stump]

When selecting the disassemble button in your gear depot, the 100mm mounted AA gun from research doesn't show up among your gear. Is there any other gear that has this issue?

[buoyant hemlock]

where's San Juan's skill line?
she has one in CN, but none here in EN

[proven jackal]

It doesnt do anything

[dusk nebula]

small typo on saint louis fate "simulation"

[tough harness]

Roon's got the same typo. I think all of them do.

Can someone verify it's not just me on this one? Kako's Retrofit Idle Line 1 doesn't seem to have a voice over. All her other lines (changed or not) do, but that line is silent for me. (And I've repaired data just to make sure and have the most up to date voice and L2D files)

[stiff galleon]

Not sure if this one’s been done, but there’s a small grammatical error in one of Tirpitz’s secretary questline scenes. It should say “the route that is to be patrolled”

[hollow kraken]

@tough harness It's just not voiced. Although the odd thing is I can't find that line in the other servers (JP/CN) so that's odd But yeah, it's just not voiced it seems
@stiff galleon If you don't mind, please report it to Belfast Bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[tough harness]

That is strange. It's marked as a changed line (and indeed it's not the original line). Weird.

Good to know I'm not any crazier than normal at least?

[warm cave]

surprised that nobody seems to have reported this yet …
https://cdn.discordapp.com/attachments/532943185232789504/648903584817217581/Screenshot_2019-11-26-16-10-55.png

"Grants other bonuses when equipped by a certain ship." yeah, thanks, you couldn't be any less specific if you tried

[lean hinge]

anyone found solution for game not syncing? phone tells me i have notification of completed commision/class but i login and its not done.

logging out and lgging in seems to fix it but then ever since then i never get any notification when anything is completed

phone galaxy s10plus

!feedback

[hollow kraken]

Try restarting your device and/or clearing the cache. Also make sure your phone settings are all in order (such as power saving settings, etc)

[warm cave]

does Lime's lvl 2 of Churchill's Blessing not trigger, or does it just not show the notification?

oh, wait, I'm dumb ... Staff Cat is the right slot, not the left one

[buoyant hemlock]

@warm cave that flag skill is a known "issue"

It's not really an issue because apparently that's how it's worded too in jp/cn

[lost rapids]

Not sure what's going on here

[hollow kraken]

It's a graphical error that can happen at times for players. A restart of the app should ideally fix it

[lost rapids]

👌

[solar brook]

Not sure if this has been reported/encountered but can't add a ship to dorm

tried like 10 different ships

[hollow kraken]

Can you first try restarting the app? Might be a desync issue

[solar brook]

did 1 restart, didnt seem to work

I have it closed and letting it sit for a few minutes, dunno but thats what works for computer things lol

2nd restart worked, ty

[hollow kraken]

No problem at all. Game can be weird at times like that. But good to hear it's fixed now

[hexed void]

pssst, before you guys start the patch for EN, please note that you've inversed the minecraft docks in the latest patch.

The docks should be animated the other way round to give a pseudo-3D effects. The vanishing point in the tiled sea is in the middle of the screen and you can easily see where the sides of the docks should line up with the grid lines on the screen

this is how it should look like in a 3D environment

[honest pumice]

wow ya that's jarring.
not just that though the whole blocky aesthetic looks weird.

[hexed void]

just some minor issues like with Ibuki's hand in her L2D animation

hands don't normally face in this particular direction, especially when your elbow is facing inwards naturally.

This is ergonomically uncomfortable and probably physically painful to hold for a long period of time

Ibuki's non-animated L2D actually has the hand in a proper angle:

notice how the palm is facing inwards towards the body rather than outwards?

If ya'll are willing to fix Zara's L2D bikini skin so that the pool ladder now properly reflects her hands, I hope you're also willing to put in some time to fix up Ibuki's hand because her L2D is really good, it's just this lack of ergonomics that gets me from time to time

[naive gyro]

wheres the big boi boss fleet at?

[frosty gyro]

try restarting the app

@hexed void her hand can face like that because her elbow is inwards

had it been outwards, its very uncomfortable
inwards, it is not comfortable but not enough discomfort to really mess with you

[hexed void]

inwards is a natural position

facing outwards just makes no sense in regards of what she is doing

[frosty gyro]

what is she doing

[honest pumice]

even if her elbow is facing inwards (which itself isn't comfortable) the hand position just isn't comfortable to make or hold. if her arm was higher up then ya, i can see that position being normal.

[hexed void]

catching snowflakes

[frosty gyro]

maybe I am just weird for being able to do it and not feel uncomfortable or have discomfort I will just bring it up

actually, it is because I play violin likely

my hand has to look like that the entire time

[ancient maple]

I don't recall the Zuiun being a torpedo bomber.

[low swallow]

lol i also got this thing

instead a torpedo bomber it's a dive bomber

[hollow kraken]

That word is a slur though (the j-word). Please don't use it in this server

[oak fractal]

unreadable text

[soft python]

image bug

[static sundial]

It always happened to me Everytime I do an update

The download update suddenly stopped for no reason.

[soft python]

and also build animation cube is not loading

[ornate coyote]

what does this mean?

[smoky bear]

Why?? Someone can explain me

[hollow kraken]

@soft python If her sprite is always like that for you, try a file repair from the settings menu in game. Most likely corrupted files
@static sundial Try restarting your device and/or your network router. Or using a different network. If none of that works, try a free VPN from your respective app store
@ornate coyote Just a missed TL I'd assume. If you don't mind, please report it Belfast Bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hollow kraken]

@smoky bear Make sure your APK is the most up to date version from the Play Store, check this by going to AL's page in the Play Store. If it is, try logging out and in of your Google Account in your phone settings

[smoky bear]

Is last update from play store

[grand lynx]

We are supposed to get Murasaki Shion right after the cutscene today right? I got the thing saying I believe her after it and locked the ship etc but I don't see her in my dock.

[north flume]

check the first slot

[jade minnow]

Is this a new "feature"?

[north flume]

@grand lynx this is last
check first

[hollow kraken]

@jade minnow hard cap has always been a thing

25k oil

[grand lynx]

huh

[jade minnow]

Not for commissions?

[grand lynx]

wait why

[hollow kraken]

It has

[grand lynx]

why is it not sorting by level

[north flume]

she's NPC ship

meaning you don't have her fully

[jade minnow]

Okie dokes, time to buy food.

[north flume]

you need to earn enough points for her to stay

[grand lynx]

oh this is my first event that it has been like that so TIL.

[north flume]

it's ok

[grand lynx]

Prob should have a popup box for that

[frosty harness]

Isn't it supposed to be cook not coke?

Oh nevermind

[hollow kraken]

@fiery oxide Known issue. Will ideally be reported here soon

[dark anchor]

Help please

[rose prawn]

Did you try turning it off and on again?

[hollow kraken]

One or more of your ships is duplicated across multiple fleets most likely. Try clearing out your formations and then replacing the ships

[hollow kraken]

If you don't mind, please do report it to Belfast Bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[noble ocean]

This dialogue doesn't even match with what she is saying.

[warm rapids]

I can't roll

And also I can't collect the rewards

[quasi lance]

I go in to play T2 of the event, listen to the beginning of the story before the actual map, but it doesn't start

[muted nimbus]

Should chat bug be posted here?

[quasi lance]

Here is a Video that will better show my issue

[hollow kraken]

@warm rapids And just to check, you haven't already spun today correct? And you're clicking on "Start" for the wheel and "Collect" for the point accumulation?
@muted nimbus It should. If you don't mind, please report it to Belfast Bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hollow kraken]

@quasi lance One sec and I'l look into yours

[quasi lance]

Alright

[warm rapids]

@hollow kraken yes

I haven't spin it today

[hollow kraken]

And you're clicking on those specific options correct? "Spin" and "collect"

[warm rapids]

And also I can't end my completed commissions

Yep

Let me try to restart

[north flume]

why isn't this the first thing you do if half the buttons doesn't work...

[warm rapids]

@north flume I'm sorry, OK?

Plus, I need to sleep now

[north flume]

[warm rapids]

Anyway, it worked after I restarted

[north flume]

that's good

[warm rapids]

Dunno why it somehow stop working

sigh

Anyway, good night.

[north flume]

[long bramble]

Infinite check for update?

[quasi lance]

@hollow kraken I think I'm good? I did a restart and it fixed. no idea what had caused it though

Wait-

[hollow kraken]

@long bramble If it's staying on "Checking for updates", your game is not able to connect to the update servers. Try restarting your device and/or network router firstly to see if those simple steps solve it

[quasi lance]

I think I ran into another issue-

[long bramble]

Nvm, smh it continue loading after while

[quasi lance]

Ran into another issue after restart-

I'll try restart of the game to see if it'll fix

ok it fixed

[onyx trout]

Are we supposed to have a Ookami Mio npc? Cause she is not appearing in my dock to grind the event.

[brazen nacelle]

What does this mean?

[quasi lance]

@onyx trout She is supposed to be in your dock, where are you trying to put her in your fleet?

[north flume]

@onyx trout she's first slot

[quasi lance]

^

[weak helm]

The lack of drop shadow on the text makes some part blends in with the background, making it hard to read

[north flume]

yes, it's known

[versed shell]

10 minutes ago i casually farm maps

[buoyant sable]

Okay I'm not sure if this was mentioned but when I did a 10 build from the collab pool and did the quick finish my game crashed and went back to the title screen. Apparently when I logged back in the ships I built we're all completed and ready to be collected. I did get one Hololive character from it so I'm not sure if the cube animation caused that crash or not. So I'm not sure if it was because a Hololive character was in the build pull I did or if it was because of something else related to it

[buoyant hemlock]

any ideas?

[honest solar]

@buoyant hemlock Try checking with #tech-support if you haven't already

[buoyant hemlock]

just posted there

[honest solar]

In event memory 12 ("Purity?!") would this line be considered a mistranslation? I feel like Kawakaze intends to say something like "I'm not going to simply..."

[urban peak]

very minor issue and I dont know if anything can be done about it but if your name is longer in the and you some of the new ships the text goes underneath the player name

[honest solar]

I'm not quite sure what you're saying. Do you have a screenshot?

[urban peak]

yeah one sec

thats what I mean, and like I said im not sure if anything can be done but I just noticed it cause of my long name

[grand oxide]

Hololive ships faction looks like this

[onyx blade]

I didn't get the blue box after completing stage 1

[fallen mason]

The splash screen when you tap into the event map and trigger the first cutscene is untranslated

[next parcel]

There was a problem after hotfix

[hollow kraken]

@honest solar Hm...hard to tell w/o context of the rest of the scene. But I'd say go ahead and report it for now just to be safe if you don't mind
@urban peak I do doubt that there'd be any fix for it. There's no way to extend the chat box or to shorten the ship or your name
@grand oxide Please report it to Belfast Bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hollow kraken]

@next parcel Try restarting the game and your device

if that doesn't work, try a different network connection and/or a file repair from the settings menu in game

[urban peak]

@hollow kraken I kind of figured that but just wanted to make sure as I just noticed it, like I said not a problem to me I find it kinda funny

[untold moth]

idk if that suposse be like that https://cdn.discordapp.com/attachments/528197562998718474/649304843646795776/IMG_20191127_144526.png

[onyx blade]

Yep ahaha, hope we'll get this skin soon

[hollow kraken]

If one of ya'll don't mind, please report it to Belfast Bot so we can have it logged

[untold moth]

oki do i just dm it to the bot? @hollow kraken

[ocean snow]

I think I've ran into a rather serious bug: I am not gaining any proficiency on lecture hall.

[hollow kraken]

@untold moth Yepp. Just DM her the command !feedback and she'll take care of the rest
@ocean snow Are you using LVL 100 ships. They're the only ones to gain proficiency. Plus it does take some time to build up

[tawny comet]

So I was doing TS1 (The story stage before first stage) and I beat it. However, even after beating the flagship, the stage wouldn't close, and I was not able to do anything in the stage.

I restarted my app, did the patch, and when I got back, I was no longer in TS1, but It shows that I didn't clear it yet. However, when I try to go back in, an error states "failed to activate stage. Please try again."

so basically I can't progress in the event anymore

seems like i got the P-TNT for clearing it though

[hollow kraken]

Can you try taking your ships out of your formations and then replacing them? Usually this error message is due to an issue w/ them

[tawny comet]

I can, but it didn't fix the issue, unfortunately

[hollow kraken]

So you fully took all of them out and replaced them?

[tawny comet]

Yes

[hollow kraken]

Hm...can you try closing the game for about 10 or so minutes and then relogging into it? Just to see if it's still some desync issue that might take a sec to fix

[tawny comet]

alright

will get back to you

[hollow kraken]

Sure thing. Just let me know

[ocean snow]

@hollow kraken Ok I got it, it wasn't +100 lvl fleet, plus when I did my dailies with +100 fleet the lecture hall was still running pre patch so it sucked all resulting xp mystery solved

[tribal ridge]

wtf?

translation mistake?

[weak helm]

It's known

[tawny comet]

seems to be fixed, @hollow kraken thanks

[hollow kraken]

Okay, good to hear

[honest solar]

@tribal ridge Restart your game and download the update, that was fixed an hour ago

[lucid totem]

this keeps being a thing

[hollow kraken]

It's a known issue that randomly happens to some players. Restarting the app should fix it when it happens. Unfortunately we don't know the cause of it

[glass cave]

Whoa2 i thought only happens to me

was going to report the bug but i seen the same problem here

[fathom willow]

Fairly sure the event exchange isn't called "The Duet of Falsehood and Truth"

[plucky jolt]

Affection is bugged

[lucid totem]

The white screen remains even after restart for me. Only seeing it in battle though

[hollow kraken]

@fathom willow Can you please report it to Belfast Bot?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hollow kraken]

@plucky jolt You'll need to be a bit more descriptive please
@lucid totem Hm...might need to try restarting your device

[plucky jolt]

Im running around a few battles and then one girls all the sutton is in orange mood. It happened with one first then a new one. Others on the team doesn't get in orange so quick. I battle under 30 times and goes way faster then usually. Also its the third one in vanguard if that helps.

[fathom willow]

done

[frosty barn]

Am I supposed to not be able to use ookami mio in my fleet?

[fathom aurora]

I think my maintenance compensation gold and oil just disappeared without me claiming it

[hollow kraken]

@plucky jolt Ah, you mean mood. Well if they're sinking or are not in the dorm, they'll fall faster
@frosty barn You can. What seems to be stopping you
@fathom aurora Did you claim it from your in game mail box?

[fathom aurora]

No I just checked it and closed to claim later

[tribal ridge]

@honest solar ok thanks!

[frosty barn]

I can't find her when I try to put her in my fleet

she's at the top when I check my dock

[fathom willow]

she's a carrier in case you haven't noticed

[frosty barn]

Well

thank you Jun

that was really dumb of me

[fathom willow]

you're welcome, I figured that was the problem, took me a while to figure out too

[fathom aurora]

Oh nvm I scrolled down on my mail list, I can see it now

Why isn't it sorted by date

Thank you though

[lucid totem]

full reset has worked so far

[plucky jolt]

Not sinking since they are lvl 90+ and im doing event maps. I know dorm helps with recovering but as i said they haven't battled enough for it to go down so fast.

[abstract vessel]

got this after playing for a while

restarting helps

was using nox player not sure if this happens on the phone

[subtle trellis]

This event node does not spawn a boss fleet.

[hollow kraken]

It does. Aqua is the boss submarine of the map

[subtle trellis]

Ah mb

[timid hinge]

I can't start event TS1 node, after all cutscenes it just stays on global map

is it only me?

[errant grail]

The sirens/patrol ships stops moving in some instances during the event is it normal???

[quasi lance]

@timid hinge Have you tried opening and closing the game?

Like a restart

[timid hinge]

ye, only restarting game helped it for some reason

even though all updates were already there

[quasi lance]

It sounded like the same Issue I had, and that was how I solved it so

[buoyant hemlock]

Can't start t3?? Is this known??

Closed and restarted the game and it went through...

[buoyant hemlock]

anyone else keep having to restart the game when coming back from a locked phone (e.g. to start new commissions)? it's been mentioned on reddit but so far i haven't seen it brought up on here yet

[frosty gyro]

what prompts you to restart? like commissions as in after reset or night commissions?

[buoyant hemlock]

sometimes the UI will even let me set new fleets but eventually i find out that it's unresponsive and upon restarting the game, it looks like it had been desynced a while back

[frosty gyro]

depending on how long you leave the phone locked with azur lane open, it will desync and the time is the teller of how badly it will desync

[buoyant hemlock]

most of the time, i notice right away from the home screen when spamming "complete" on the commission part will do nothing

i'm only confused because it didn't use to be like this, and the comments on reddit also agree that this is a very recent issue

[frosty gyro]

im pretty sure we brought it up before as people brought it up a few weeks ago about it being “worse than ever”

[elfin elm]

https://puu.sh/EJmC3/0b795f7ec9.mp4
Is it know that Shirakami Fubukis Air strike does not work?

only the 20 second skill cooldown one works

[frosty gyro]

I dont recall the outcome, so I will read back

[elfin elm]

unless it has a 5 second delay or so and it is that one plane

if so I am sorry for misinformation

[buoyant hemlock]

i've been playing for 19 days and i'd say that it literally never happened for the first week, maybe the first two weeks

but these days, i expect it to happen more often than not when i unlock my phone

[frosty gyro]

yes I said I will check back

[buoyant hemlock]

of course, i just wanted to provide everything i know

[frosty gyro]

ah ok thanks

[steep mountain]

Ok weird my ships don't change quotes when in details page. For example Hood in Love affinity would say the poem thing but now she's just saying "Feel free to admire the glory of the Royal Navy to your heart's content" only and whenever I tap on her it doesn't change

[mellow violet]

Is this a new skin that’s not released yet or is it just in Chinese

[hollow kraken]

Known issue with Centy

[austere epoch]

either my english is bad or the game is

[hollow kraken]

Nah, that sentence is definitely choppy and incorrect in places. If you dont mind, please report it

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[honest pumice]

k so i got an npc ship when i logged in but i can't find it anywhere in my dock. so what happened to it?

[frosty gyro]

it should be at the very top, make sure ur sorting isn’t on

[honest pumice]

i'm fuckin dumb
thanks.

[versed parrot]

Don't know if this is a bug but was the description text for when buying food/consumables in the dorm always this small?

[spare veldt]

Cant receive a Comission

[iron cedar]

Biography text is incorrect. The blade's names are Rasetsu and Asura

Also faction text is also wrong

[hollow kraken]

@versed parrot known issue
@spare veldt restart the app and see if that fixes it. Ideally it should
@iron cedar faction name is known and reported but as for the blades, unfortunately I cant confirm as I'm not familiar with this VTuber. You can report it to Belfast bot to be sure though and to see how the TL responds

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[iron cedar]

Man o' man, i always forget about bel-bot. Thanks for reminding me imma loser

[spark citrus]

Just found this, I’m assuming that the skin isn’t available for EN atm

[honest solar]

Correct, it is not.

[spark citrus]

Cool, just wanted to let y’all know

[tepid summit]

I don't get the event. Can I use mio in fleet? Because the event says that I can have double affection points when sortied but I can't use her.

[spark citrus]

Is she in a fleet and has equipment?

[tepid summit]

I want to put her in a fleet but I can't see her

I haven't put her any equipment right now

[spark citrus]

Hmm, idk, the only thing I can suggest is restarting the app/logging off and back on

[honest pumice]

she's at the very top of your dock.

upper left if you still can't see her.

[tepid summit]

She is at the very top when I check the dock. But when I want to put her in a fleet, she's not there

[honest pumice]

she's a cv.

if you don't have any filters applied you should see her.

[tepid summit]

Oh wait I logged in again, she's there thankss!

I think it just loading because I just open the game after update

[empty tapir]

I get this error message when I tap on Shirunai as my secretary, I used to play a lot of AL a year ago, but then deleted the game and came back recently
I saw I didn't finish her quest line (5/7) in archives, so I checked my missions and side missions and the next step wasn't there
I did the next two steps (max affection, max limit break) but her new event wouldn't trigger no matter what

[winged root]

anyone else having the game lock up and require forcekill/restart (android) since the holo event went live?

random intervals/screens

[frosty gyro]

@spark citrus it is a known bug

@winged root you may have to reinstall

[winged root]

oh that's scary lol

[frosty gyro]

why?

[golden turret]

anyone having this problem?

[golden turret]

nvm i just restarted the game and it got fixed

[remote tinsel]

This is a bug right?

Cuz there's no way I didn't complete it

[neat vine]

yeah I have known it too

for months lol but to lazy too report

[remote tinsel]

Right thanks

[frosty gyro]

its known

[viral knoll]

trash nodes in T1 and T4 maps only drop ships and equipment BPs, there are no plates or coins

[hollow kraken]

Most likely not a bug. It's been like that for multiple events before. But we'll double check w/ staff

[viral knoll]

it was confirmed to be a bug and fixed in one of the previous cases though, it was during Kizuna Ai event if I'm not mistaken

[hollow kraken]

The most recent case, during the 110 event, was not a bug. But as said, we'll get confirmation regarding it

[leaden knoll]

are the stats on the new event item a known bug?

https://cdn.discordapp.com/attachments/367307557796053002/649457367808999424/image0.png

on EN we get higher hp stat than CN version

[hollow kraken]

Just to ask, do we have a screeshot of the EN stats? Just for reference?

[leaden knoll]

this is not mine but look

its not even +10

and already got higher hp

[regal gorge]

Unable to move my fleets on the event map?

[hollow kraken]

@leaden knoll How odd if you don't mind, please report it

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hollow kraken]

@regal gorge Can you try fully restarting the app?

[leaden knoll]

i kinda dont want to report it so can have better stats but ok..

[hollow kraken]

[regal gorge]

Works now 👍 no idea how it happened at first tho 🤔

[hollow kraken]

most likely doesn't even give those stats though and they just inputted the wrong values for display

[buoyant hemlock]

they do give the stats

[leaden knoll]

thats the weird part

yea

some ppl tested it and its working

[buoyant hemlock]

what are you doing? don't snitch

[leaden knoll]

[hollow kraken]

Maybe CN is the wrong one then but either way of which is right or wrong, it'll get sorted out once they're able to look into it

[finite fern]

I just want to confirm. Is having Hard Mode not enabled on first day intended, or just an oversight?

[buoyant pike]

Hi um when I try to start the event stage T2 it will show the cutscene but wont go into the mission. In other words I cant continue the story

Sorry ment TS2

[hollow kraken]

@finite fern Don't believe there is a hard mode for the event as all the missions only talk about T missions. There's a set of S missions in the EX mode though
@buoyant pike Hm...someone else was having this issue. Haven't heard back from them after suggesting a reinstall as a last resort so perhaps that would work as a last resort. But first try restarting your game and device and clearing the game's cache if you haven't already

[buoyant pike]

Ok it works just restart the game and it works

Thank you

[hollow kraken]

Good to hear

[smoky bear]

Help!!!

[grand oxide]

@smoky bear reinstall the game (or manually download latest update), it should help

[dull ridge]

I haven't had my Daily Urgent Commissions come up yet. Is it a bug or just me?

[coarse creek]

Showing wrong translation

[smoky bear]

@grand oxide i already Reinstall but doesn't work! still i can't buy gems

[buoyant hemlock]

my game keeps going black screen whenever i get on the main story maps after getting out of the event map screen

[obsidian furnace]

I hope this ship is super rare

[hybrid summit]

da hell?

[honest pumice]

restart the game and the timers should be normal.

[obsidian furnace]

Restart the game

[manic ibex]

@hollow kraken is a bug similar to this reported yet? https://gyazo.com/25b275c812c6907a7b66b82320e678e1

[buoyant hemlock]

my fleet isn't firing

okay so i guess this is a bug ^

[boreal shale]

i have the same problem too

[manic ibex]

time is frozen, ships don't fire and reload

[zinc reef]

restart will fix

[polar root]

Yea same here

[ancient maple]

restart the game, probably a desync

[rare topaz]

oh so I'm not the only one ok

[still mural]

WoW

[manic ibex]

the server farted

[honest pumice]

restart your games guys. the daily reset just happened.

[buoyant hemlock]

i thought it is a feature, because of the environment. (cold)

[ancient maple]

seems like the daily reset broke everyone's game sync lmao

[crisp jasper]

oh ok i thought i was the only one

[zinc reef]

this happens once in a while

[fathom prairie]

Uhhh

Been experiencing this

[frosty gyro]

pls make sure to restart your game after reset, if your issues persist, please let me know

[frail sinew]

was literally coming in to report this thing

lol

[rich pike]

Had a pvp match where no one could do anything and the timer froze.

[fathom prairie]

Same here

[queen vessel]

Same glitch here.

[ember bobcat]

same here!

[frail sinew]

restart those games

[queen vessel]

Aye aye!

[frail sinew]

update and daily login rollover!

[ember bobcat]

sadly lost some oil cause of this

[proud nymph]

the laser on the boss of t6 hits subs (for 0 damage) while they're underwater https://puu.sh/EJx2K/c6bc93a3be.mp4

[honest pumice]

lol

[frail sinew]

"working as intended"

[proud nymph]

very strong laser

[minor badger]

oh i tho it was just me

[frail sinew]

lol laser proof subs

[minor badger]

chap 4 event seems not playable yet :T

[tardy elbow]

oh

i thought i was the only one

[frosty gyro]

[proud nymph]

has it been reported @frosty gyro? I know subs and lasers have both been in the game for awhile so idk if it's an old bug or not

[honest pumice]

why should subs be damaged by lasers if they're underwater?

[proud nymph]

they shouldn't even be hit

[tardy elbow]

https://youtu.be/hi-sqpVQSw4

[proud nymph]

like the rest of the damaging objects in this game that should just travel over the subs

except depth charges

[tender lava]

Thank god it's not just me.

[honest pumice]

@tardy elbow just restart your game to fix it. daily reset broke some things.

[tardy elbow]

oh

[storm goblet]

My secretary looks wierd

[tardy elbow]

dat heart tho

[proud nymph]

looks good to me

[proud nymph]

restart your game

I had that too

[buoyant hemlock]

I know

[proud nymph]

daily reset was not smooth today

[buoyant hemlock]

[gloomy lotus]

Yes, I'm getting this Time Stop glitch as well. Do I post the screenshot?

[frosty gyro]

@storm goblet restart your game

have u restarted recently?

[gloomy lotus]

No.

[frosty gyro]

is it persistent through restart?

[gloomy lotus]

I will get back to immediately after I restart

OH there was an update I needed to download. 😐

[floral jetty]

The patch fixed pacifist bug for me now

[gloomy lotus]

Yeah, that bug is fixed. Time stopped because I hadn't updated after reset.

[gusty flower]

Uuh boss battle completed but...

[proud nymph]

[gaunt parrot]

Ninja'd
But got a glitch where it just wouldn't return to main screen

[gusty flower]

👀

[civic pewter]

Same

[honest pumice]

restart your games.

[civic pewter]

It doesn’t fix it

[frosty gyro]

can someone send a log mode of it

check pins

[tepid socket]

I restarted game too still happens every map

[proud nymph]

how 2 log mode on nox

[frosty gyro]

you cannot

[proud nymph]

death

[honest pumice]

you can with shortcut keybinds but it's a pain to do.

[harsh ether]

The screen stop after opposed to the boss

[tender lava]

[proud nymph]

how many times we gonna repost nearly identical screenshots

[honest pumice]

restart game to fix

[tender lava]

[harsh ether]

Same

[frosty gyro]

thanks

[remote tinsel]

@honest pumice it's not a permanent fix. And restarting everytime we finish the stage isn't a solution

[honest pumice]

so it keeps happening? rip.

[tulip bison]

Yea I’ve had to restart game to that bug 5 times now

[honest pumice]

k yup it keeps happening. gonna wait for a hotfix cause ya that's annoying

[versed shell]

oh uh i have this bug as well.

and restart doesn't help

[near gull]

Hotfixes to create more bugs

[frosty gyro]

#known-bugs

[candid oyster]

Does it affect everyone? Can’t do anything but restart the game after this point

Currently at T4, not sure if other stages are fine

[near gull]

every boss

[honest pumice]

ya only restarting fixes it for a bit. just wait for a hotfix. (probably within the next hour or so)

[near gull]

did just sp and same

[candid oyster]

oof

[tulip bison]

Ok and yea it’s only event stages

[manic wadi]

i'm getting the bug on event maps but hard mode works fine

[tulip bison]

Can do normal stages fine

[ember bobcat]

there's a hard mode for the event stages?

[ancient maple]

think they're referring to normal hard mode

[manic wadi]

i mean hard mode in general yeah

[ember bobcat]

oh okay