yeah, if I go out of that daily menu and into my formations, she shows up there
#bug-reports
smoky prairie
frosty gyro
hmmm
weak helm
I'm trying to replicate it, but things seems to be working fine on my end. I add Warspite to the fleet in the same menu, she shows up in the battle fine
smoky prairie
It doesn't always happen so there might be more steps to it that cause the glitch.
Generally I always do dailies first after reset, so it may involve not going to your formation screen after reset and editing your fleets directly from the daily menu.
Just from what I remember, when it does happen, I can leave the daily, edit the formation again, and it will keep happening until I go to my formation screen and remove / add the girl and then it won't happen anymore
weak helm
That could be it, I did go through my Hard Mode runs first after the reset. Don't recall exactly if I did fiddle in the normal Formation menu before the dailies though
smoky prairie
I'll see if I can definitively make it happen to figure out the exact steps. I'm sure there's a winning formula in there somewhere because it isn't the only time.
weak helm
There could be many factors to this, but I'll see if I'm able to reproduce the same bug in the next reset to help pinpoint the issue
oak arch
Hard mode sorties were not counted for my Z flag mission
river hazel
Hy guys i need help
hollow kraken
What is the issue?
slate steppe
got some issue about the update(infinite loading)
hollow kraken
You only need to post in one channel 
as for your issue, try restarting your device and/or network. Or trying a different network connection. As the likely culprit is a connection issue
hot inlet
When you start War Archive map, go back to main screen and tap the Event icon that would redirect you to event map, it instead shows prompt that tells you that "This event has already ended".
New or known?
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
hot inlet
what category should i put it into? technical or battle/sorties?
hollow kraken
Battle/sorties 
hot inlet
oh, sent it already under technical, so change it if you can 
hollow kraken
No worries. Thank ya 
hot inlet
Also also, War Archive for VDiR having mix of CN and JP/EN requirements from rerun version is how it should be? Because it is somewhat weird in hard mode (requires average level 70 ships, but enemies are level 60 on C1 iirc)
hollow kraken
Ah, I actually confirmed this information w/ the team due to the oddity of it. So they have informed that War Archive requirements are universal across all servers. So even JP has the same requirements that we currently have. So all servers are using the CN requirements from the re-run.
hot inlet
Well, it uses:
- CN number of battles before boss node spawns
- CN hard mode requirements
- JP/EN enemy levels
- JP/EN exp rewards
But if it is how it should be, then nevermind
hollow kraken
Yepp, they double checked it all. It's universal and intended from what they told me
honest pumice
lol wait what? so it's harder but gives the "nerfed" rewards? that's really bs.
hot inlet
it's not harder, it's just more tedious
south lotus
Can't find Warship Bird from Atre collab https://azurlane.koumakan.jp/Atré_Collab furniture rewards anywhere, am I alone? 
other rewards got pretty well
till very 7 day train
restart doesn't help
hollow kraken
It’s under collection tab for the bird. You can sort it by ID->Other to help find it better
south lotus
unexpected 
thank you!
hollow kraken
No problem
restive cypress
im doing 60 run Jintsuu but,i still not get Jintsuu,does it bug?
ember merlin
green falcon
does anyone know how to fix the hash file check failed thing?
tried reinstalling but it doesnt work
loud swift
is there a bug or something because my cat lodge always has an exclamation point event if theres nothing to do
wanton escarp
Hiryuu has no new voicelines in her After School Bullies skin?
fallow flax
weak helm
What's the issue here? If you want the text go away, click on the Hide button on the left side
weak helm
It's just the log mode for debugging purpose, you probably did this motion by accident that toggled it
/logmode
bronze mauveBOT
ruby mountain
Just encountered the same or similiar issue Casey reported yesterday. Was doing SP3 and since my Kaga BB hit lvl 120, I swapped her out for yama&fusou in the formation screen but somehow it reverted back to my previous setup when launching mission. Had to restart the game for it to be fixed. Not quite sure what triggers the glitch since I can't seem to reproduce it anymore
abstract pebble
I'm encountering an issue with Research. Attached is a screenshot of where you can see I have the correct amount of Gold, but I receive an error and am unable to start the research.
abstract pebble
@tulip schooner , thanks! It worked.
Now I just feel silly that I didn't give the classic, "Have you tried turning it off and on" -tactic.
tulip schooner
@abstract pebble no problem, I've been playing for long, so the solution, everytime, is almost the same
rustic tundra
The game has been randomly crashing recently. Sometimes during battles and sometimes when I’m viewing a ship’s skills.
hollow kraken
Make sure your device has at least 2GB of RAM as that's around the minimum to run AL w/o crashing issues. Beyond that though, try restarting your device and clearing the game's cache. Also possibly trying a file repair from the settings menu in game
hollow kraken
any specific way you got them to rearrange?
buoyant hemlock
No...
I believe the initial way was right after I used my talent points
And I returned to see my cat some time later
And the order changed
hollow kraken
Hm...gotcha. Well it's possible that it's not a bug but as I've never seen it mentioned before, you can report it just to be safe if you'd like
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
buoyant hemlock
Okay
proven jackal
hollow kraken
General known issue w/ the UI at times. A restart will ideally fix it
buoyant hemlock
Made a small typo with belfast but I think it's good still
hollow tree
I seem to get this greyed-out research menu bug every now and then. A bit annoying, but restarting the whole app seems to fix the problem
ember merlin
marble lynx
Idk if its reported yet but here ya go
hollow kraken
It's a general known issue at times w/ the UI (usually from tapping too fast). A restart of the game will ideally fix it
stark matrix
I have some weird freaking issue that deletes my cubes if I have more than two
small knot
A restart will fix that.
hollow kraken
The UI looks fine though it's always been like that (w/ the original options in the background iirc). And you've never been able to zoom out during editing (at least since the UI update)
narrow axle
nope restarted it still keeps the same @small knot
small knot
Well then, what Toaster said then.
narrow axle
i dont think that the supplies UI stayed behind i dont remember it
lemme check older ss
honest solar
@stark matrix So, you earn a cube (like from a commission, or a map clear), and then your count resets to 0 or 1?
frosty gyro
can you send a video showingyour cube count before and after accepting a cube task
stark matrix
Well I would if I had any
frosty gyro
tomorrow?
stark matrix
I'll try
frosty gyro
stark matrix
steep adder
hollow kraken
@steep adder That's just how they designed the L2D. It'll appear on certain lines iirc
hoary valve
I have a spooky Halloween story. I was PvPing earlier and my Hiryuu just did her final proc and sunk the other guy's Amagi leaving a Hiryuu vs Hiryuu battle, who's 15 sec is over first. Well mine managed to send an airstrike before his and sunk his Hiryuu. But immediately after I head a laughter and my Hiryuu fell. It was a barrage from the Amagi I sunk before. I can't believe I lost to a ghost!
sly gate
(Believe is a bug) when looking at alabama and then going to archive>details>and then back to performance tab, her chibi animation continues playing and she’ll flip out over her large portrait. I assume the chibi animations always continue playing, but w alabama since her chibi moves sm it comes from off screen back on
short vid
buoyant hemlock
About the meowficer talents rearranging its order, when using talent points for new talents it appears to rearrange itself when returning to the meowficer after closing the game and starting the game. At least this was the case for me. @hollow kraken
Maybe there is a predetermined order of how the talents are displayed but just a guess
sweet hearth
I have a pb with a Lenovo Tablet (yoga 2-1050F), I can run AL but it’s stuck at 8% when I launch battle. Android 5.0.1. Any idea?
honest solar
Check with #tech-support
sweet hearth
ok
cloud stratus
Is that known?
gloomy charm
Help! I cant write for about 3 day in the Guild or World-chat anymore. If i tab at the chabox the tastatur does not open .... i can still post a emoji?
honest pumice
you're probably been muted. you just have to wait it out, there's nothing anyone here can do to help.
cursive totem
So my medals display is broken, I only get to choose 2 and past medals I already got and surpassed is locked on there rather than just updating
been like this for months
hollow kraken
Uncheck "show highest" and you'll be able to see and unequip the other medals
tidal raft
This happenned when I switched to animated
buoyant sable
That is a known bug I believe
hollow kraken
Overlapping is a general known loading issue w/ the game at times. Reloading the chat tab and/or restarting the app should ideally fix it
mental vector
I got a bug today that made me lose more than 100 oil. I went daily challenge escort mission against the torp boats and for some reason multiple times happened the time countdown didnt move the ships were not firing and abilities buttons couldnt be pressed even tho they had it ready. But the connection is okay and and movement is working. But since the timer doesnt move I cant continue
rich elbow
I dont know how
buoyant sable
It boils down to if someone new took your UID or not, so it's more of a random chance of that even happening though
raven topaz
doesnt matter much at this point in time anyway cuz event ending in like 3 days and highest you could get would be 23/30 
outer fern
Is this normal?
hollow kraken
It is if you happen to get a bulin or ship from a mission reward or something similar
the game won't stop you from collecting them
fickle moat
What is this??...and what can I do to fix this?
small knot
Restart your game, go to the dock, and sort by time. The last ship in your dock should be the one you built.
fickle moat
Thx a lot...Problem solved....got black Prince btw 
acoustic matrix
I know this has been reported in the past and might be considered a "bug" but come on, Hood's voice lines are way too soft and low they're almost unaudiable
hollow kraken
Yes, it's been reported. So we're just waiting on some input regarding it from the developers. Whenever they're able to
valid heart
I've tried reinstalling and clearing data but to no avail.
When I hit repair the game freezes.
I've noticed that it gets to file 3 and then reverts back to file 1 and then thats when it errors.
Any help will be much appreciated.
I've also tried changing internet connections so at this point I'm at a loss.
Device is Galaxy S7 Edge
stark matrix
@frosty gyro I had a huge phone update and it seems to have fixed itself
frosty gyro
stark matrix
Agreed
full onyx
is the bug reported that the new gneisenau skin doesnt show up in your portrait?
on the offchance its not reported here's what i mean, the little secretary ship doesnt match the skin
weak helm
I think skins are not showing up on the chibi portrait in general, not just this skin in particular. I'm not sure if it was like that before
full onyx
yeah youre right, i checked with a different ship just now
and it showed different too
frosty gyro
the legs look like they are just resetting animation
proud nymph
ye but it's still wrong right
hollow kraken
It's probably just a small oversight (or they weren't able to make it smooth) but if you'd like, you can report it just to be sure
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
karmic root
Has a white screen bug ever been reported? No idea how I caused it cause i was just auto-ing ahoge shark and and got blinded by the brightness on my second monitor.
proud nymph
I'm surprised the bug hasn't been fixed with how many times people have reported it at this point
karmic root
first time it happened to me and i'm on like attempt 47 of shark-sub
honest solar
You should be able to get your game looking normal again by just closing & Restarting the application.
karmic root
yea, just did that.
proud nymph
I don't think anyone has figured out what actually causes it to begin with which is probably part of the problem
karmic root
it's very inconsistent and not easily repeatable so F
neon maple
my commissions have failed to refresh and now I can't do anything with them for the third day in a row, please fix.
unborn path
was weird bug when you start to relocate subs on grid and then press move button again it shows the dialogue box with weird values reported yet? it's an old bug
buoyant hemlock
Is the bug for notification known? It must be caused by dst being already implemented in my country but not in the US yet. Cos I get all the notifications 1 hour early. I mean I get the notification of lesson/commission finished, but when i check in-game there's still 1 hour left.
hollow kraken
Hm...we did bring it up to staff that there do seem to be some odd DST issues already 
we're waiting on input regarding it
full onyx
i just noticed that the final 2 scenes in moonlit overture havent unlocked for me, but i know they should have since i've got astoria, can anyone else check their memories and see if its just me?
full onyx
👍
raven topaz
think it was when new ui hit
patent notch
Eldriges new year out live 2d is just white boxes XD, tried reset still occurs anyone else the same?
unborn night
Shouldn't commanders who already have Bailey's Halloween skin get 1k (or was it 2k?) coins? Or this intended?
hollow kraken
@patent notch It's a known issue w/ her L2D currently
@unborn night We'll be checking if it's intended or not
lament fjord
Hello. I have a problem with "Night Commissions". They should appear a couple of hours before reset. But they have not appeared at all for a week.
I check every day but there are none. What could be the problem?
hollow kraken
Make sure you're fully closing the game and restarting it after their time to appear happens (8:00PM PDT). And also, if you have Night commissions running from the previous day when the new ones should be appearing, that can also cause some issues (at least from what people were saying in previous cases)
raven topaz
have you been restarting your game during the time? they dont exactly appear if you're playing during their time
lament fjord
I'm closing the game tonight. And under on the morning (when they must emerge) open. But they are not =/
A month ago, my game was always open. And "Night Commissions" have always been even if the game is not closed at all.
hollow kraken
It depends. If you get a normal Urgent Commission (not the night commissions) they'll sometimes appear, but it's random. It's always best to fully close the app and then reopen it when they're supposed to appear
buoyant hemlock
Here again, I just "collected" the Bailey's skin, but I already had it... Nothing popped up and I got nothing, no gold nor oil... In the past iirc we would get something along these lines when claiming a skin for the second time.
frosty gyro
its likely that bailey’s event doesnt offer rewards for events but you can report it just to be sure
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
buoyant hemlock
Doesn't let me publish, do i have to register to do so?
hollow kraken
You don't need to go to Trello or anything. Just DM Belfast Bot w/ the specified command and she'll walk you through the rest
buoyant sable
Say is it known that you don't get anything when you clear the mission for the Bailey skin when you already have said skin from the first run if the event?
hollow kraken
Yepp, it is
raven topaz
buoyant sable
Well thought I'd ask
vestal oasis
Not sure if it's just my phone, but if I happen to exit the game (but not close it outright) and then come back it'll freeze for like 10 seconds before receiving input again.
Pretty annoying.
hollow kraken
Yeah, there are some known issues w/ the app w/ leaving it in the background for a while
But as they're pretty old issues, it might just be how the game code is and is a hard to fix
agile flax
karmic root
My daily commission didn't reset last night/today. Had two 8 hour ones there since i was playing last night~ 
hollow kraken
@agile flax That one was known a long time ago. I thought it was fixed before though but I'll push it back on the board if it was marked as fixed
@karmic root Try restarting your app firstly. If that doesn't work, you most likely had one or two running during the reset while logged in (or some similar situation) in which they become permanent. It can happen some times. You'll need to complete them to refresh the list
small knot
Dailies don't reset if you're playing through server reset.
karmic root
I'm pretty sure they done so several times for me before~ 
hollow rock
I haven't found anything on the known bug links but I'm having a problem where I receive wisdom cubes as a reward
but they dont show up at all when I go to build 
small knot
So you have 0 cubes when you go to the build screen?
hollow rock
yes
frosty gyro
have you tried restarting the app?
hollow rock
yeah, its been going on for two days now
hollow kraken
Can you perhaps try getting a recording of it happening? Receiving the cubes as rewards, but they don't show up? Specifically showing the cube count before and after collecting it
hollow rock
yeah i'll definitely do that the next time I get any if it doesnt change
lavish fjord
Excuse me for disturbing, but I have a problem with portrait and chat frames. Before technical works I received them, but after the server was up, they were locked (frames from Headquarters Mobilization Request).
hollow kraken
They only last for 30 days. So if you already had them for that period of time, they become locked again
lavish fjord
But, every day I see that another players have these skins
hollow kraken
They probably received them a different time than you. A later date to be exact
lavish fjord
So, we obtain them for a period of time?
hollow kraken
Yepp, only a limited time. You can see it in their description as well.
Lasts for 30 days
lavish fjord
Oh, now I see
Thank you
proven jackal
raven topaz
restart
hollow tree
I've had this issue with meowficers for a while now and I think I've figured it out
Whenever I go to formations, like fleet 1 for example, to switch ships and meowficers at the same time, the meowficers don't actually change
If I sortie that fleet, the previous meowficers are in place instead of what I changed them to
Instead, you need to quit the formations page once and come back (without switching ships) and then change meowficers
It seems that the game doesn't like it when you change both ships and meowficers at the same time
I've tested this out multiple times and it seems to happen 100% of the time
whole snow
I'm gonna restart and it'll probably fix but this happened lol
it was just frozen
okay it didn't fix when I restarted
honest solar
So you closed the app and it's still doing that? @whole snow
whole snow
yes
honest solar
Try restarting the phone completely. If it persists, check in with #tech-support
whole snow
alright
whole snow
restarting fixed it except it also had to redownload since it couldn't launch at all
I think my storage corrupted a bit of the game lol
fickle moat
Is this a bug??...I never knew there was a fuel limit
fickle moat
Kk thx
hollow kraken
It's always been that background. We actually brought it up to staff on the first day of it just to get some confirmation
patent trout
Oh, alright then, just thought it looked so off compared to all the others
Thanks
proud nymph
kind of a weird one, but laffey's retrofit skin doesn't have a "drop" animation in dorm
I use birmingham for comparison, but when putting laffey down, she just snaps to whatever is supposed to happen
also this piece of furniture (when standing directly on a square directly adjacent to it and behind it) doesn't display properly https://puu.sh/EyWSH/af02cc4ca1.png
hollow kraken
Most likely a connection. If possible, try restarting your device and your network. Or possibly trying a different network as well
real crescent
Hello,
Is there already a card about a bug where : when Limit breaking a shipgirl, you can see, within the available selections for a ship to sacrifice, the Locked 🔒 ships (say I want to limit break Unicorn, I can see my other locked Unicorn)?
frosty gyro
to us, that feature is fully functioning
can you send a screenshot/video?
does it allow you to select the ship
if it lets you select the ship, thats where the bug is
minor wren
ive tried it many times i dont think its a connection problem 😦
real crescent
actually it does say the ship is locked, my bad, sorry
minor wren
btw that loading screen happens whenever i click retire a ship
hollow kraken
@minor wren Hm...can you try clearing the game's cache? If that doesn't work, try a file repair from the settings menu in game. This is to rule out a bad install
minor wren
ok lemme try
minor wren
ok it worked thanks so much toaster strudel
late verge
Misaligned text in PvP
hollow kraken
Known issue. Although a rather old one
pale lintel
Error while installing Audio Update
hollow kraken
iOS or Android?
past niche
buoyant hemlock
Android here as well
tulip drift
yup, me too
hollow kraken
Okay. Thank you
unborn night
+1
static nebula
lapis phoenix
Same here,been waiting for the Bataan VA too :c
My u 47 talks normally tho so probably unrelated
fickle moat
Same here Error (Code:4)
median walrus
I can't even update voice, when does this problem resolve?
hollow kraken
Known issue #known-bugs
mild nest
Same here
hollow kraken
no ETA of the fix. But staff are looking into it
cyan sequoia
hollow kraken
Known random issue at times. Restarting your game should ideally fix it
weak helm
A conscious decision for PR blueprints to be only purchasable 10 times as oppose to 30 from other recent events?
hollow kraken
Yes, it's intended
buoyant sable
Well this is an old event too as well
weak helm
Figured that's the case, just asking since I've seen people wondering about this
bold oar
hollow kraken
bold oar
@hollow kraken
shy condor
is not being able to buy gems because the game thinks they're a 1 time purchase also a known bug?
lapis phoenix
Are the blue particles and squares randomly appearing a bug or a feature?
buoyant sable
Got a screenshot of that there? @lapis phoenix
lapis phoenix
true gazelle
The game freezes every time i try to open it
lapis phoenix
Notice that square
buoyant sable
Yeah is it on just the new loading screens only, or on all of them?
lapis phoenix
No it appears randomly anywhere in game and zooms in(or out? Dunno what's the proper term lul,point is it grows smaller)
buoyant sable
What OS are you using
buoyant sable
@true gazelle did you close the game out and try updating it since that's the old title screen
lapis phoenix
Android
true gazelle
Yes
buoyant sable
It should of asked for you to install the update there
hollow kraken
@true gazelle Try restarting your device a couple of times as some players reported that that worked for them. If it doesn't though, try clearing the game's cache
wheat vale
Open and closed it multiple times wont download
hollow kraken
wheat vale
Ah ok
shy condor
any help would be appreciated
buoyant sable
Are you buying a gem pack?
shy condor
correct
true gazelle
I think that the game just cant handle android 10...bcuz i updated it today
buoyant sable
Yeah the Android 10 has been known to give issues from what I've heard
hollow kraken
@shy condor Can you check your Play Store purchase history to see if you might have a currently pending purchase?
shy condor
it took the money then immediately refunded it after
hollow kraken
That's most likely the reason. The purchase is still going on in the backend so it's not allowing purchase purchases b/c the game still thinks you own it
shy condor
god dangit
hollow kraken
I'd say maybe try giving it some time in game to see if it'll clear up automatically. If it doesn't though, contact customer support via email and explain the purchase situation so that they can get it cleared on the backend
shy condor
yeah i'll give it another shot tomorrow
true gazelle
Still the same issue with that... should i report?
weak shadow
@hollow kraken We are aware that the voice downloads are bugged, with it displaying an Error code, anyway we can know when it will be fixed, Toaster?
hollow kraken
@true gazelle You can but you'll most likely have to reinstall if clearing the cache didn't work. If you do report it though, please do try to get a screenshot of log mode when you get to the infinite loading. If the game allows you
@weak shadow Unfortunately no ETA currently. Staff are looking into it though
weak shadow
@hollow kraken Thanks for reminding, Hello there by the way 
vestal oasis
uh what the hecc
My 3 builds didn't count
Built 3 ships but I don't get my 300 points
Also Tirpitz swimsuit special touch doesn't give dialogue
median walrus
It does, just a delay, it's part of thr skin itself
cold jewel
distant cloud
Why??
hollow kraken
@cold jewel What skill is that?
small knot
Probably Shigure's retrofit skill that hasn't been introduced to EN yet.
blissful parrot
uhm. is this fixed yet?
small knot
They just announced it was fixed.
plucky knot
https://www.youtube.com/watch?v=29iT-ktDXX4
Just wanna put this as reminder cause I posted this before about Graf eye since 1st Anniversary event.
In can happens anytime, after u goes from one Formation to Menu or Battle back to Menu, and then this happens
silver wyvern
Why I got 1 coin instead of Monthly login ship? ;-;
buoyant hemlock
why are these letterboxes on the main screen? this didn't exist previously
also monthly ship bug confirmed
hollow kraken
@plucky knot It's a known issue at random times
@blissful parrot iOS was fixed as well. Fully close out the game and reopen it
@silver wyvern Please report it to Belfast Bot
@buoyant hemlock That's due to screen ratios. Those appear to fill out any extra space that the screen won't take up
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
hollow kraken
steps for reporting to Belfast Bot
buoyant hemlock
its fixed now by resizing the ui display and returning it to default
viral moth
im from Aurora server and i had this bug idk if its normal or anything
buoyant hemlock
it shouldn't show letterboxes on the main screen
viral moth
buoyant hemlock
@viral moth restart game
true gazelle
So after reinstalling everything is fine now
graceful fossil
ey bois fix shigure skill?
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
hollow kraken
steps for reporting
solar dock
My internet its fine but why ?
buoyant hemlock
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
buoyant hemlock
made a report with belfast about the dorm items in shop being sold out even if i dont have any of em from last time
hope this gets resolved cus i really want that winery bath
weak helm
Shark banner is still available on the main menu, I assume it's for the collection period? Just making sure if it's intentionally left there
junior panther
ornate hatch
support
i have some kind of downloading and update checking issues from this update
now i can launch game only with VPN
before update everything was alright
sly vigil
There seems to be a bug with the text on both Hard mode and standard mode
hollow kraken
@ornate hatch current issue with some EU/SEA players mostly. Staff will be informed
@sly vigil that text is correct. Its code text for the Sirens logs
sly vigil
gotcha, thanks!
ornate hatch
k thx
frosty gyro
known bug
rustic gate
Ah thank you
buoyant hemlock
tech support guys got any idea whats up with the dorm item shop bug?
frosty gyro
just that its a bug
buoyant hemlock
i dont actually remember whether i bought the items last time or not, i just know i dont have them and cant buy em
rich pollen
someone else see this bug before?
spring coyote
this happens when you leave the game open for a long time and something errors internally
a restart should help
rich pollen
ty
latent flower
I am leveling up my Iron Blood faction level and every time I go check it the timer keeps resetting to 1:59:59 is this a bug?
spring coyote
sounds like a desync somewhere down the line, try to restart and see if the timer moves after that
snow quarry
Yo, why is the loading screen cropping the image
hollow kraken
what's your screen's ratio?
snow quarry
xr? eer 19.5:9
hollow kraken
Okay, seems like you don't have the auto-adjust on. If you go into "Settings->Options", you should see an option for auto adjusting loading screens so that they're set to fit into your screen correctly
snow quarry
Oh thanks
brazen spindle
In D2 for 3 stars instead of gold bulinka gave, some white destroyer
fallen mason
seems like something's wrong with pvp, stuck like this on mobile app and nox, am on the washington server
hollow kraken
@brazen spindle Are you sure you were on the B/D quest and not the A/C quest?
@fallen mason 
fallen mason
im confused too, used up the exercises when pvp reset rolled around and it just stayed like this
app reset didnt help obviously
i wasn't paying attention after server maint was done but i thiiiiink it was like this already
at first login after maint
brazen spindle
@hollow kraken Hard C was completely passed and D1 and D2 too
hollow kraken
@fallen mason So you are saying that your progress bar didn't move up at all despite you doing multiple exercises correct?
@brazen spindle Hm...if you're sure, can you try restarting your app completely and check your docks. It was mostly likely visual
fallen mason
yeah the bar was static and it showed 1050/1000 for the 5 exercises pvp reset gave me
hollow kraken
that's odd. It seems to have been working for me today. Can you perhaps seeing if it's still the same after the next set? Just for reference
fallen mason
righto i'll keep an eye out and ping you again if the problem persists
wary bison
is the hard mode maps in the event not giving clear and 3 star rewards intended or a bug?
hollow kraken
But they do though? 
that is, if you're talking about doing C/D for the missions that are in your mission tab
wary bison
i just finished c1 completely and didn't get anything and there's nothing in my event mission tab either
honest pumice
Clear D4
oh nvm. ya the hard modes don't have a reward for them except for d4 if you've already cleared the normal mode.
hollow kraken
@wary bison So wait, did you already clear Normal Mode and/or 3 star it?
wary bison
yeah i did, i went back to the wiki and re-read the entire thing i thought it was 1 for each clear but its only for either normal or hard. thanks anyway
first time doing and event like this one
hollow kraken
No problem at all
pearl igloo
Eldridge’s new year l2d has some issues
hollow kraken
It's a known issue. Just waiting for the fix on it
pearl igloo
Oh alright then thanks!
cloud stratus
The sparkly aura from rainbow gear is fully shown when item is partially not on screen
frosty gyro
known
sand musk
Is Deutschland’s dark demon princess skin supposed to not be in the event shop?
honest pumice
no it's not in the shop for the rerun.
sand musk
I’m assuming it will be put in the core data shop when DC is put into archives?
honest pumice
no idea. but if i had to guess i'd say no.
cloud stratus
humble is offset and too small
hmm for some reason it kinda fixed itself....
now it's even more messed up
on other pages too
stiff lava
Instead of the monthly girl, I got 1 coin. I got the Trick instead of the Treat today.
raven topaz
stiff lava
Hey Rei!
fallen mason
@hollow kraken just tested the pvp thing again and the bar actually did progress but the captions around the bar are still stuck
i assume the problem will resolve itself when the bar fills and i'm supposed to progress to next rank
weird ui bug nonetheless 
oblique crescent
erm. i'm running event right now and on D3, in battle, the screen turns bright white and i can only see health bars "normal" "ex stage" and "exchange" in the corners
small knot
Sounds like you need a restart.
honest solar
Try restarting the game
woven relic
I have to relog 3 times and its still the same
dull radish
Always open in dorm and home,cant close
frosty gyro
does it persist after a restart of the app?
dull radish
Normal again after restart
main chasm
Where is urgent? I have only this one
modern breach
I have a problem with this "Not enough slot" pop out message during event. Is it a bug?
Because I have never experienced it before
small knot
Your game desynced at some point in time. Restart and you'll find that your dock is full.
modern breach
Actually I still have 1 free slot in my dock
small knot
That's what it looks like before you restart your game.
That 1 slot will be filled when you log back in.
modern breach
Oh alright, thanks for the info. I'll check it soon
rigid cape
Has anyone had an error code when trying to purchase gems? Error code 200220???
astral prairie
It won't let me join any guilds. Just keeps saying the guild's application is full no matter what type/level/amount of people are in that guild its the same reply
Any ideas?
graceful fossil
How do i fix this?
ancient hollow
Did event shop break?? Things i bought already are still available
graceful fossil
Same here
runic prawn
same problem here, didn't buy it yet and don't own it but shows as bought
ancient hollow
Shows error 1 when i try to buy, which kinda makes sense since i already bought them
graceful fossil
probaby you bought it from first run
quiet anvil
buy rainbow magtorp but get the gold AP gun
graceful fossil
since this is a rerun
neat obsidian
same, bought rainbow magtorp for 6k points but it was the gold AP gun
serene burrow
oh god. thankfully haven't bought it
graceful fossil
ya I tried buying the BP and gives me bath instead...
honest solar
Wait about 15-20 minutes for the daily reset to occur -- could be the shift of time zones threw things off kilter
honest pumice
@main chasm ya that happens sometimes if you're not logged in when the night commissions appear. restarting your game won't fix it and you'll have to wait until tomorrow night to (maybe) get them.
solar dock
Visual bug ?
graceful fossil
same
solar dock
Im already buy bp pr and quintuple torp
graceful fossil
there you go... an update
frosty gyro
have you tried restarting the app @solar dock
solar dock
Already get hotfix
frosty gyro
so it still gives an error even through a restart
solar dock
But my shop like that
honest pumice
ya it's giving me "invalid input" as if i've already bought the parts.
frosty gyro
noted
ancient hollow
Yeah i restarted as well shop still broke, gonna wait for daily reset now though
graceful fossil
Still not working
buoyant hemlock
So i woke up this morning and
I notice that the core is gone
Can you fix this bug theres only merit general and event now
honest pumice
👀 i still have the core shop. is your game updated?
honest pumice
try restarting?
opaque furnace
Rainbow trips gave me the gold AP gun. ASW Plane gave 100 cog chips.
honest pumice
ok so i can buy stuff in the event shop now... wtf game.
bought the plane and got the plane, bought some BP and got BP so it's working fine for me now.
dawn ferry
Bought the torp, got the BB cannon, same problem here
solar dock
Yes dude shop is broken
honest pumice
buy the BB cannon see what it gives you.
solar dock
After hotfix shop is broken
late moss
Already updated and reloaded the game
frosty gyro
its not a hotfix bug
solar dock
No restart cant help
honest pumice
try restarting once more cause it's working fine for me now.
frosty gyro
if not, then I will report back
but they told me it should be fixed now
and it is not a hotfix patch, so you should not dl anything to fix it
opaque furnace
Restarting fixed my points but the items are showing as bought.
honest pumice
oh ya that's a big issue.
check your depot and see if you got the item it shows or if it's the bugged one.
dawn ferry
Bought the rinbow torp, didn't give me the torp 
honest pumice
did you check depot?
dawn ferry
Yea
quiet anvil
i got 2 gold quadtorps
opaque furnace
Not in depot.
honest pumice
devs might just need to reset the shop then. 
cause that's a big issue.
frosty gyro
ok, everyone who bought the wrong item due to bug please contact customer support and include your uid, username, and server so devs can contact you in game
their email is al.cs@yo-star.com
opaque furnace
Bought gold torps and some smaller stuff and that was all correct.
serene burrow
black shell is gone from core shop
neat obsidian
so is snorkel
honest pumice
ya both are gone. might be intention?
storm flume
Did they just refresh the monthly login rewards?
storm flume
There's Jersey
frosty gyro
hmm
honest pumice
mine shows memphis. 
frosty gyro
storm flume
Now this is lagging somehow idk
honest pumice
restart your game?
frosty gyro
have you restarted the app since reset?
elder dust
I used the event points to buy the rainnow torpedoes but the game got confused and I restarted it and apperantly I bought the deucthland skin instead please help
buoyant hemlock
And i was force to update but still same
minor willow
I am also experiencing the same problem as TimmyTimmy
frosty gyro
you will find your solution in the same place
buoyant hemlock
Dm me if any solution
oblique wyvern
has the the store been fixed?
or is a patch still WIP?
frosty gyro
I was missing core data too, I restarted the app and its there @buoyant hemlock maybe keep trying? or close the game fully for 5 minutes and reopen it after then
@oblique wyvern which store issue? core or event exchange
oblique wyvern
event
frosty gyro
it has been fixed
oblique wyvern
nice
brisk whale
honest pumice
if you've bought something and it gave you a different item check #known-bugs
frosty gyro
try restarting the app @brisk whale if that doesnt work, try a file repair in settings and let me know if that works
brisk whale
I have just opened it
buoyant hemlock
After 2nd restart
viscid dove
core data shop is fucking gone for me
jolly bronze
the rainbow torp resetted for me is it normal?
viscid dove
already did
buoyant hemlock
Why is there so many bug
frosty gyro
this is nothing 
to me
viscid dove
frosty gyro
and not restarting the app isnt necessarily a bug
@viscid dove wait some time and restart again later, it should sync back up
buoyant hemlock
I did restart earlier
frosty gyro
did you try a file repair @brisk whale
frosty gyro
its still PDT
shrewd slate
Did anyone get the t5 box from last month?
buoyant hemlock
Oh
fallen pagoda
Did anyone else buy the Rainbow Torp? I just bought it and it did not appear in my Gears.
The one from event shop.
honest pumice
frosty gyro
known issue
lilac egret
serene burrow
do i have to email the CS to get my stuff that are wrongly bought?
minor willow
@fallen pagoda I bought the rainbow torpedo and I have it. but instead it says I bought the Deustchland skin.
frosty gyro
yes as noted in #known-bugs @serene burrow
minor willow
Kawa so should I follow what you stated earlier and email customer service?
ember merlin
frosty gyro
yes, they will send the item to you directly
if you tell them the item, dont let them assume
molten sun
how long do you think it'll take to get the items? just curious
frosty gyro
I am unsure
fallen pagoda
Mine shows that I bought the Rainbow Torps when I bought the Rainbow Torp, but it just didn't come. Restarted the game and didn't give me the rainbow torps.
serene burrow
can i say i bought rainbow magtorp to the CS and get a free one?
frosty gyro
they will know your exchange rate
serene burrow
fine, a gold quad magtorp then 
shrewd slate
ban incoming
sleek hatch
I bought rainbow torp before the hotfix, and after it bought a second one, which I was able to equip and enhance. This second torp took the place of Deutschland's skin, which certainly I'm OK with not having it if I can keep the second torp. Are devs going to revert shop purchases?
finite fern
Are we not supposed to get a Snorkel this month's refresh, or is it bugged? The only thing that refreshed for me is the White Shell. Didn't even get a Black Shell showing up.
forest ocean
Server time 1 hour earlier now?
frosty gyro
@sleek hatch @jolly bronze I am unsure so I will ask
it should be 1 hour later now
but today it reset as per usual time
sleek hatch
Many thanks Kawaakari
frosty gyro
this is not very bug relevant rn 
fallen pagoda
I wonder if we're gonna get our points back.
8k points vanished into the nether.
opaque furnace
I emailed support. They gave me 7k points but the items are listed as sold in the shop.
frosty gyro
you're supposed to contact customer support if you bought the wrong item etc
finite fern
Well, if the Snorkel is gonna show up after all I will hold unto my Cores (I didn't want to buy anything other than a Snorkel and White Shell this month anyway).
sleek hatch
@jolly bronze you in the same situation?
jolly bronze
@sleek hatch yup, both rainbow and quad torp resets in my exchange ... uwu tempting
opaque furnace
I did. They refunded my points but I can't buy them cause the shop says I already did.
frosty gyro
it shouldnt be that way 
runic prawn
core shop is missing items, black shell, snorkel, akatsuki, asw plane
buoyant hemlock
1 more issue here i have
honest pumice
@opaque furnace did you mention the item already saying it's been sold?
buoyant hemlock
opaque furnace
Yes
honest pumice
not a bug. merit shop cycles.
buoyant hemlock
Ik but ut was there always
opaque furnace
Purin aren't guaranteed in the merit shop.
honest pumice
then you got really lucky.
buoyant hemlock
Now its gone lol
Only sd and eldy left
Welp i got purin dc now i have merit to buy purin and shes gone
runic prawn
also still can't buy deutschland skin btw as it's marked as "sold out"
bronze cypress
My nonthly login this month apear to be jersey ...
Is this normal
I thought it is memphis..
frosty gyro
no, try restarting the app multiple times
bronze cypress
....
honest pumice
restart your game and if that doesn't work try a file repair in the settings menu.
and yes it's supposed to be memphis.
frosty gyro
no one has yet confirmed that one to work, so if you do the file repair do let us know of it helps
near gull
Asking for friend those who have somehow gotten 2nd quint rainbow torps will be removed of that?
runic prawn
I got memphis showing in my game
near gull
its basically exploit i think?
dawn ferry
The how do I reply my problem if they don't let me reply?
honest pumice
please don't double post like that. the first one you got was due to a bug not an exploit. pretty sure you're fine in keeping it.
@dawn ferry you don't. just wait for a human response.
candid garnet
i bought rainbow torp and my destuchland skin became sold out instead of torp
thorny wharf
that happened to me too
honest pumice
did you get the skin or the torp?
candid garnet
i got torp
thorny wharf
I bought the torp b4 reset
candid garnet
i have it in my depot
thorny wharf
after the reset, the torp came back and skin is greyed out
honest pumice
ok. check #known-bugs and follow the steps but instead let them know the skin became greyed out instead of the torp item.
shrewd slate
@candid garnet but you did get the torp yeah?
thorny wharf
i did get what i bought, it's just the greyed out item is wrong
do I still contact the staff?
candid garnet
^
molten sun
the torp is still greyed out for me
do i just have to wait for it to come back? when i originially bought it i got the cannons next to it
molten sun
i did, i think they said in the email they were giving me the points back that i spent, they didnt say anything about giving the torp
thorny wharf
i think a hotfix will come soon
molten sun
ok cool, guess i'll just wait
opaque furnace
They gave me points too. When I asked about the items they said to wait a while.
Not sure if they are fixing the shop or just reviewing my account before sending them in the mail though.
molten sun
probably the latter
quiet anvil
2 torps in exchange shop > 1 torp in mail
finite fern
I'd like to know which rainbow torps some users might've gotten 2x of. The Quint magnetic ones, or the rainbow aux one?
elder dust
Thanks support, you guys rock! Problem solved
finite fern
I see, thanks. Well, seeing as people should not have 3 of them, subtracting the one extra should be easy enough. I hope anyway. We shall see.
snow swift
I'm probably not gonna touch the store
quiet anvil
would be easy if they havent upgraded it
finite fern
But each item should have an ID that doesn't change regardless of getting enhanced or not. Anyway, I'll be on the look out for their official statement on the matter, as I'm curious.
amber vector
would be still easy if they haven't, i don't think they care about people who are knowingly enhancing an item obtained through a bug
long vault
The worst part is you can buy general bps again
What happens if you use them to enhance ships? Can they roll that back?
ancient hollow
i'd imagine it's like food, gone after it's eaten
long vault
I bought 3, haven't used them yet
But i have 100+ general bps still
Took a screenie of my total amount just in they case they remove all of them or something
finite fern
I don't really care about anything else. They can keep their dupes for all I care. The rainbow torps are special and one-time only deal, so those should be the ones rolled back, definitely.
echo nova
black bullet and other stuff disappeared, is it bug or not?
lilac egret
bug
echo nova
😢
molten sun
hope they can fix this for everyone, i really want that torpedo
lapis cradle
Oh, I'm not alone in this case... Well just have to wait then
honest pumice
frosty gyro
depends on what staff rule on it
but its definitely in the line of fire
and no, you will not be banned for a bug
edgy hearth
So i will not be banned if i get 3rd rainbow torp?
snow swift
Yeah I was concerned about that
finite fern
I mean, at worst expect to get one deducted. And if you happened to have +10 all 3 of them, you might lose torp plates over it At worst. But then again, you should know better as to not take advantage of a bug lol
hardy frost
I shouldn't get 3rd rainbow torp right?
haughty smelt
how can u get 3?
honest pumice
no you should not get a third magtorp.
kind rover
So other ppl just have 2 rainbow torp. Thats not fair
snow swift
Yeah pretty much, its a bizzare case.
hardy frost
I want a 3rd one but I don't want to get abusing a bug
kind rover
3Vg with 3rainbow torp = 16k power hell yeah
finite fern
Some people are gonna do it regardless, either because of sheer obviousness or cuz they want to be nefarious and exploit something that should clearly not be happening lol
native rover
I'm confused, do I need to write to the support to be able to get the skin or are they going to fix that for everyone?
signal knoll
Sad to get 380mm gun instead of torp in exchange
haughty smelt
so if i buy the magnetic rainbow torp i get ...?
honest pumice
you should get a magtorp if you buy the magtorp. that bug has been fixed.
native rover
I bought the torps and got the torps, but now the torps are available again and the skin which I didn't get yet is greyed out.
honest pumice
@frosty gyro any word on the greyed out skin?
kind rover
Cn and jp server will be mad , coz en have 3 rainbow torp Lol
inner basin
honest pumice
if it's the text then yes it's supposed to be like that.
it reads like a results report.
oh lol nvm i see it now restart your game it should fix it.
cloud stratus
Can you repair ingame chat? Sometimes when scrolling the chat randomly scrolls super far up. That is extremely annoying. Almost impossible to read through older chat messages.
viscid yew
I bought yesterday only 5 oil, now i see this. Can't buy sofa
honest pumice
oblique acorn
unless i cant english there is an translation error (?)
cursive star
I have like 1.2k pts and bought the last 2 general bps and turned into cognitive chips, but i got the pts back and it's only 600 pts
lament fjord
After creating a new account is training. There must be some mistake. In one of the initial tasks you need to buy a ship. After buying a ship, the job disappears. Training stops.
- you cannot go to the event tab
I've already spent all the gold. I can't show the purchase.
If you click Cancel or buy, the training will be completed
wraith shale
This happen while in battle. Anyone can verify if this is a bug or what? Never had it happen before
It stays on for other battles too
quaint lily
Just close and reopen the game
wraith shale
big thnks
clever grail
Rainbow torps available for purchase more than once, clearly a bug.
honest pumice
it's known.
signal knoll
And me, still waiting for missing rainbow torp
honest pumice
no it's not and it's not recommended to buy more than 1. the devs are currently deciding what to rule this as.
patent trout
^
Just don't use it until we know what's going on with that, #known-bugs
What the 
I mailed them about it like was requested, put all the info etc. into the first mail, do I have to reply to this with the same or should it be enough with 1 mail
"Hi there, You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry. Thank you!"
signal knoll
And after the patch maybe its impossible to get torp as per mail gotten earlier, i really dont need given points as i can grind for pts. And still the rainbow torp greyed out.
topaz prism
They should address this issue quickly, and remove the additional copies of things purchased and refund the affected players accordingly in shop points
patent trout
Yeah 
I guess that's why we should mail them about what we're missing so they'd send it per mail :(
Coz I imagine its not the same for everyone
I bought pr prints and now oil+chips are grayed out 
topaz prism
this is an even greater f**kup than the returning player gift 10=20=40 incident so i expect them to address this asap
signal knoll
Done with mailing, only got 2k pts which is grindable 😢
neat obsidian
yostar customer support response in regards to the PT shop bug
topaz prism
thanks for the update @neat obsidian , hopefully they don't do it half(get it?)-assed like they did during the previous incident
serene burrow
this issue is also different than the gold cats debacle last time. since in the end cats aren't usable as much as the torps. and the biggest sticking point that will get people butthurt instead of just salty, you can only get these torps from this event, unlike cats where you can just treat it as "haha, fine, lucky you guys, i hope it's a shitty gold cat. i'll get my own better gold cats, just you see!"
royal jackal
Sorry to ask a question in this chat, but I came to report bug in the event store (furniture for the dorm), but as I understand it, this is a known bug. But I read in another chat that now there is bug with the display of items in stores, that is, now I better not buy Tirpitz or this bug does not apply to her?
(Sorry for the mistakes I wrote this message using a translator)
frosty gyro
the specific bug you are talking about has been fixed
@neat obsidian that is exactly what known bugs says, yes
frosty gyro
did you receive the sofa
frosty gyro
what item did you think you were buying and what item did you receive?
royal jackal
Yesterday I bought only oil (2/5) and I received it.
Today I login into the game and saw that the store writes that I bought sofas and can no longer buy, but I did not buy.
Here was a man with the same problem.
woven jolt
seems like for some reason the item purchased as recorded by the shop shifted by one unit to the left or to the right
mystic estuary
Yesterday i bought oil 2/5 and bought all the dorm food and upon signing in it says I bought a sofa which i didnt and acts like there was never any oil in the shop to begin with because now it's not listed and i csnnot buy it.
woven jolt
which kinda responsible for the whole rainbow torp thing discussed just earlier
kind rover
Thats not fair have 3 rainbow torp.
signal knoll
Already sent it to cs but yeah have problems but with missing 2nd quint magnetic torp(already got 1st from 1st event run)
frosty gyro
@mystic estuary @royal jackal contact customer support so they can reset the sold out on the sofa
make sure to include your uid, username, and server!
/techsupport
bronze mauveBOT
frosty gyro
their email is above
royal jackal
Ok, ty
cinder rock
Huh, I have no idea what I did, but this just happened..
It kept removing my fleet after pressing recommend, and then it just said commission started without anyone in it D:
golden pivot
Is this real ? I buy 2 oxygen tank ?
patent trout
river hazel
I want buy it,but i not can
Bug?
Server:washingtown,but other servers can buy it
hollow kraken
You'll need to contact customer support via email if it's still showing bought for you
/techsupport
bronze mauveBOT
hollow kraken
email incase you need it
thorny wharf
is the event shop bug fixed, cuz i'm still seeing my haven't-bought-yet skin still greyed out?
hollow kraken
Read above
thorny wharf
i did, but there're so many things
hollow kraken
Its just the one right above your message. You'll need to contact customer support via email if it's still greyed out and you dont have it
thorny wharf
no, what I bought before reset is mag torp and I got it but after the hotfix, I still got the torp but the skin is the one greyed out
do I still need to contact support?
molten sun
i have the same issue and i already contacted them
hollow kraken
Yes. If you have it still greyed out and you dont truly own it, you need to contact them
molten sun
should i just wait? i got an email from them like 5-6 hours ago and nothings changed
hollow kraken
Yes. Support is out of office right now and it's the weekend for them so the earliest response will be Monday
molten sun
alrighty
thorny wharf
so, should I not purchase anything in the event shop for the time being?
urban edge
Bug ? Cannot change :(
urban edge
Owh oke tq
restive cypress
When i open my AzurLane why always update 10 MB?
hollow kraken
@thorny wharf you can now. There were some hotfix issues and server issues before. But those have all been fixed "going forward". If there are still remnants of the past issues, you have to contact support
@restive cypress hotfixes are being released due to small issues
thorny wharf
thank you
sand musk
I get an invalid input error when trying to purchase the skin in event shop
vivid walrus
I read back a little bit to see if anyone else mentioned this (I didn't see it), so I'll do so: earlier, before one of the hotfixes (I think the first one) I purchased three of the generic PR blueprints and received them properly. Somewhere along the lines I checked the shop, and now it says I've purchased one, and that I've purchased two of the cognitive chips.
patent trout
Same here but that's known/fixed now afaik
I think you just need to contact support per mail to have the other items unlocked again since you didn't buy them or so, with username/UID/server & wait for response next week
See Kawa's post on #known-bugs about it
hollow kraken
@sand musk can you try restarting your game if you haven't already? If it still persist, take a screenshot for reference
vivid walrus
I read that. I'm not particularly worried about cog chips though. Just wanted to make sure it was known.
sand musk
@hollow kraken
Restarted a few times but it did nothing
hollow kraken
Just to double check as well, you dont already own the skin from the first run of DC do you?
sand musk
No I missed the first run of DC
hollow kraken
Gotcha. Hm...can you try restarting your device as well as possibly clearing the games cache? Its possible the shop hotfix didnt apply correctly
brittle fable
I have the same problem as twilight, did not buy the skin the first time either, restarting doesn't help.
hollow kraken
Its showing an input error or as sold out?
spice latch
i have a problem, i didn't bought any oil but why it was sold out all of a sudden?
brittle fable
error message, same one as in above screenshot
spice latch
after this fix, please restore it.
the only item i bought was the Oxycola and curry.
hollow kraken
@spice latch #game-news
@brittle fable follow the same steps as my previous message please to see if it woeks
vivid walrus
Is that their full statement?
brittle fable
I'll try as soon as I finish a mission
hollow kraken
Yes. If you have something as sold out but haven't bought it, you need to email them. And if you bought the extra mag torp, theyll get rid of it on the backend
placid horizon
Should I report players for cheating in EX mode or leave them for devs to ban them?
hollow kraken
You can report them if you'd like. No harm in it
placid horizon
3 players cheating on avrora
vivid walrus
Thanks for your help.
sand musk
It didn’t work the error still persists
brittle fable
likewise, restarting and clearing cache did not help
void lava
I've checked #game-news and read a few statements here, but seems like it wasn't covered up.
The news goes more around the rainbow magtorp so it's understandable that it would be remove for how much it is, but I'm more into-- what about people who bought other stuff before the bug and managed to grab it another time? Will they revert that too as well despite not being mentioned?
It's understandable that gold/coin/colas and even the PR BPs are hard to revert still for how they can be used quickly before the revert happens.
brittle fable
also just to check i bought a general blueprint and there were no problems
tired mist
Is the core shop fixed?
haughty tree
Say I got a second gold torp after the daily reset, which isn't supposed to happen, is it still safe for me to use and upgrade it? Or will the torpedo be removed from my account in the near future?
brittle fable
void lava
#game-news only said the rainbow one.
I've asked about the other objects as well a few statements above yours.
I honestly think it's alright for the torp, you can use it while you have it since they'll revert the cost/expenses you used on it next week if they'll revert it.
It might make their work harder still
hollow kraken
Yeah, we do ask that you don't use it if you were able to buy an extra mag torp (specifically the rainbow one as the gold ones can be farmed so they're not as much of a problem)
As for the people w/ the invalid input w/ the skin in the shop, please do go ahead and email support with your UID as well. As it appears that it's a remnant issue of the shop as well
void lava
Hmmm, so I guess it's unknown for the other items as well?
hollow kraken
I'd imagine they're letting it fall under the same wings as the gold mag torp. They're not "exclusive" items are that are limited and they're already going to have their hands full with reverting the rainbow torps so they'll let them slide. But to state, this is based on assumption as we're not currently able to check w/ staff. This is just the likely process
void lava
I see I see... No worries tho, just curious what they'll do with those. Thanks Toast
river bolt
Purchased Oil 450 pt 5/5 haven't purchased anything in the exchange before hand....resulted in a Chateau Sofa
hollow kraken
There were some issues w/ icons in the shop which resulted in players buying incorrect items. A hotfix did fix that issue, but if you did suffer from it, you'll need to contact support via email and they'll get the correct items for you
brittle fable
So i mailed the support with the details and the bot responded, asking to elaborate. Do i just reply with the same message?
hollow kraken
No, you don't have to. It's just an automated bot response in case someone doesn't state their issue in their original email
round sundial
i wanted to buy the skin for deutschland in the exchange but its giving me an error message.
brittle fable
Hello, join the club
round sundial
ah so its known okay. i tried to read back a bit but got lost lmao
brittle fable
You might want to mail support like I just did, hopefully this problem is fixed soon
round sundial
yes i will
deep furnace
I bought a quadruple torp and now its gone. It back in the shop and in return the twin cannon is greyed out. 
But i dont even get the twin cannon too
hollow kraken
If it's not anywhere in your depot, you'll need to contact support via email and they'll get the correct items for you
/techsupport
bronze mauveBOT
hollow kraken
email in case you need it
buoyant hemlock
hey look this bug is back
hollow kraken
@deep furnace They'll send the item to your mail. That's how they've always done it before afaik
@buoyant hemlock It's always been there for a long while. They just made it occur a lot less
buoyant hemlock
oh 
i thought they fixed it
deep furnace
@hollow kraken so can i buy the other item first?
Or need to wait for them to do a hotfix first?
alpine wyvern
Hm seems store hasnt been fixed yet
hollow kraken
@deep furnace The store items should've all been fixed now as long as you have fully closed the app and restarted it. When purchasing items now, you should receive the correct items.
deep furnace
@hollow kraken ok. Thank you for the info 
cinder bear
Not sure if a known bug, but when I first bought the gold magnetic torpedos, nothing appeared. At the second purchase, I have the gold magnet torpedos, but already spent 4000 pt instead of 2000 pt.
alpine wyvern
I think the store's just a buggy mess atm. I'm personally just gonna hold off until they make an official announcement
cinder bear
@alpine wyvern Should I wait this out or give an email about it? 2000 pt is not really that much, but I'll appreciate if I can use it than lost.
alpine wyvern
I'd write a quick email tbh. They should be able to fix bugs for you like that. They mailed me the pts right away in my case
Just the store is still bugged for me and won't let me purchase a few things lol
cinder bear
Will do~
broken girder
Skin for Deutschland i cannot exchange 🤔 🤔
hollow kraken
@broken girder #game-news
broken girder
Hmm... I send email for yostar but... Not reply
hollow kraken
It's currently the weekend for support so the earliest response you'll get right now is Monday, sorry to say
brazen spindle
brazen spindle
broken girder
Ok, it's okay, thank you for the reply
zinc niche
i cleared out food and cog chip after this SS
hollow kraken
Yes, they messed up with the shop, as posted in #game-news just be sure to fully close the game and reopen it. If the items are still there, don't purchase them for now (or at the very least, the rainbow mag torp)
zinc niche
well game news
hollow kraken
If you do, they will just dismantle it for you on the backend
zinc niche
only says quint mags
just providing more evidence
to show that other items came back as well
cus technicalluy
i can buy these BPs again
and use them on roon
and it won't be able to convert back
hollow kraken
Yeah, they should've been descriptive w/ the post. Overall, I'm quite sure the non-exclusive items are fine to buy again as they're not...well exclusive. But if you do wanna play it safe to see if they make any more changes, you could wait for now. But staff are gone for the weekend until Monday
brazen spindle
I hope something superfluous will not be taken away 
white stone
Just got "connection to server lost". Something down over there?
waxen grove
Same problem, server sandy
waxen grove
Poland
white stone
Norway. It happened in the middle of a season run, so I doubt my location has anything to do with it.
north flume
we need to know where affected users are from in case it's regional issue
what is your server
tough jungle
Same issue here. From Scotland, using Washington server
vivid walrus
I went ahead and tried to log onto Avrora, I didn't have any trouble.
hollow kraken
So mostly EU it seems. In the meantime, for players w/ the connection issue, can ya'll try using a free VPN to see if that bypasses the issue?
vivid walrus
(Eastern USA, by the way.)
tough jungle
I just logged back in and it's working again. Might have been a temporary problem.
Unless other dude still having issues.
waxen grove
still cant
tough jungle
Oof
hollow kraken
Okay. Try restarting your game and then if it still doesn't work, try a free VPN just to see if that bypasses it
waxen grove
logged in after reloading the app
tough jungle
Nah its fucked again. I'll try it again later.
white stone
I'm on Sandy too, btw.
waxen grove
Works for me for now. For some time i thought i got banned for bullying unicorn
raven topaz
happy rest of unicorn bullying!
white stone
I still can't log on. I guess I'll just take a break for a while, then.
north flume
@white stone can you please take a screenshot of the log when it gives you an error?
/logmode
bronze mauveBOT
vivid walrus
Oh hey, I know that guy.