#bug-reports
1 messages · Page 110 of 1
Uncheck "show highest" and you'll be able to unequip the medals
@hollow kraken ahh thank you.
No need to post so many images separately for future reference. An imgur album would work best
As for the rarity, ideally that's just a visual error from scrolling too fast. Does reloading the dock/restarting the game fix it?
I restarted the game too
And it persisted

Oookay then
Me thinks you might have a texture glitch
It's a known issue w/ the archives textures
Is this bug? The laser bullet is invisible but still glow
There are some issues currently w/ some bullets to where they're low quality,blurry,not showing, etc
did someone encounter a bug with no sound ? i dont have any sound in AL but when i check yt or twitch on my device it works normally
try turning your ringer on
i have all sound set to max and reseted the game few times and not working (no voice se or bgm) now ill try to reset the device to be sure but well in other apps it all works good
ok restart + clearing google cache helped
confused screaming
Oh
Known issue w/ PVP
Anyone run into an issue with the Bucky event where you can't collect rewards you have earned? It's persisted through both an app restart and phone restart.
it's time gated, so you have to wait a day
Oh, gotcha. I have to say, annoying that that's not mentioned anywhere
@Simonexe#8433 same here
Also, where to report mistranslation in Karlsruhe's retrofit? In retro she has different voiceline on normal touch, but translation stays the same as in base skin.
It's a known issue w/ her retrofit. Just waiting on them to fix the issue currently 
Oh, ok. Tnx)
@spiral bronze lol.. Same issue
Don't event banners usually contain the dates that they would be active for? This new one doesn't seem to have them
we have reported to staff
Ahh, gotcha
cant claim reports past 3
They're time gated, couple more open up each day. Pretty much every one of those types of events behaves similarly.
This is umm..
does attempting a file repair in settings help?
I think everyone is affected for this one, it's also been reported in #known-bugs
Ran through file repair as well, the pixelation still persist
Blurry bullets emitted from certain destroyers. Didn't happen prior to the update.
It's a known issue. There are some bullets that are blurry, low quality, not showing up, etc. It's been reported though 
The water splash effect also seems to be updated, something must have went wrong when they tampered with the graphic files
Isn't the event name "The War God's Return?"
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
steps for reporting
minor that doesnt affect the game and there is a workaround
or actually : Minor issue that does not impact core game experience
That description is for bugs tho
Glaring mistake I'd say as it's completely different than the name they gave us
Couldn't find in trello, probably because this is a really minor thing but low mood warning keeps popping up even after the ship with low mood has died
Don't know if it's intended or bug
Is anyone else seeing an odd visual glitch in the B/D maps for visitors dyed in red: sequel?
It doesn't really affect anything other than the aesthetic, but it's five white squares that are flashing on and off around 1 & 2
Yes, it was reported earlier today to occur there and some other places
Does Sendai's flare no longer show which gets its effect?
I'd like to add more details on the blurred animation bug, if it's not known yet. I think the bug also affecting the torpedo red lines, both from player's and enemies'
First noticed it on the subs weekly challenges, the usual red lines become almost impossible to see thus aiming is very hard
Hm...I don't believe we have an example of that. Is it possible for you to get a screenshot of it just for reference?
Let me try
Has it been said that we have texture glitches in the recent update?
Certain dorm decorations, and the background for the B/D stages in Visitors Dyed In Red are affected

👍
I would say that falls into the same category as the previously mentioned blurred shots.
I think screenshot won't be enough since the line is almost invisible
Yes it is, however no one mentioned it yet
Yeah, it's a factor of if that we haven't seen yet or heard of
Since we only assumed blurred bug is only on the needles attacks
I'll get it attached to the report though. Thank you 

Guess it's not detected yet due to peeps playing on auto, or they finished the subs challenge
Various text formatting issues regarding the info text of Model Parts and SOS Distress Signals. There may be more info text with the same issue, but these are the two I can find at the moment
Also a bit of untranslated text within' one of the help screens found in the pause menu
Hm...I looked all over but I can't seem to find those line break errors for SOS missions or the untranslated help panel
if you don't mind, please report them just in case they're actually not reported and not just me missing them 
Alright, let me compile the reports then
Whoops
nvm its reported my bad
how to unlock??
it's unlocked daily
I see thx
Hum is normal ? 
known issue
To add an example to Bobo's report about almost invisible red torpedo lines: this is also present in the Escort Mission daily if anyone wants to use that instead to highlight the issue
Unfortunately, I already cleared 3 tries without capturing it
update on the missing z-flag part bug - got the mission for building 10 ships, finished it, now I only have 1 part in my inventory
@long vault same here
@long vault same problem
i hope it wont be missing again
gud day to the good admins here
im having a bug or problem with my acct , the supposedly Z FLAG PIECE/S
i play the event yesterday and finish it but i didnt get a Z FLAG PIECE
this is my current screenshot of my item depot , which shows only 1 Z flag piece ( which i obtained when i finish the 10 build ships today )
Good day admins im having a problem.
After i tapped mikasa in the academy to start the 2nd day quest, im given a mission to build 10 ships after the cutscene, after i did that i collected the mission reward which is another piece of the flag and new cutscene with it but the game didnt start the cutscene and didnt recieve a 2nd flag
wait for hotfix to fix the invisible zflag 
thanks admin for the hotfix ,will wait for it and now ill focus on my 2nd driving test
This bad clipping and wrongly formatted box known?
desync, restart
I don't know if this has been reported yet, but the water splash effect that usually appears when a ship got destroyed or a shell hit the water has been reduced to just a bunch of lines.
My Eldridge's barrage is bugged and doesn't work as intended. the effect is completly gone and sometimes it doesn't seem to do any dmg, sometimes it does invisible AoE dmg. The problem is on both mobile device and PC emulator.
made a video to show the bug
It's a known issue w/ quite a few bullets, barrages, etc
Changing chat channels and such bugged in background
General know issue w/ the UI at times(usually when clicking too fast). A restart will ideally fix it
I want to confirm this with other players
The bugged blurred attack animation is now fixed right?
The torpedo trajectory red line is still not visible right?
shows "coming soon" on every bands reward except for the starter squad
yes well, because, as you can check out, you've collected the last reward in that segment, but the rest dont have their last reward yet
it previously showed a blank purple icon with "coming soon" on the ones that had no more rewards if the last reward was prior to the band being fully limit broken, it had the "collected" overlay on the ones where the last reward was from fully limit breaking the whole band
Okay so Sendai's ability is activated but I don't see the word EVD nor see the ability working as Belfast as miss some attacks in the zone
Is there already a card about the ranks in the exercices (within the rules of the exercices) and their text being misaligned ?
Yepp, there is
ok
It always does this
when did you notice her bullets stopped?
Whean the vid ends
When
You can see in the lower part of the screen the last bullet
And i restarted game 4 times
And still no bullet from her skill
Probably after the Thursday patch, where other bullet effects were affected as well
Idk
Cuz i noticed volley aiming is now weird
And same for torp aiming you can barely see the line

So I think I just discovered a way to softlock the game into the infinite loading error.
If you try to look at the skins of a unit who is not fully retrofitted, then scroll to the other unit who has her retrofit form unlocked, the game would not show the retrofit form in question to be selectable, leaving the game in this strange state where Fusou Kai with a blue rarity background. If the player tries to return to the dock screen now, the game would be stuck to infinite loading and require a restart.
I tried replicating the steps a few times, it always lead to the infinite loading. One interesting case is when I tried doing the steps after putting my Fusou Kai to her normal skin, the background rarity turns to purple correctly when scrolled to her, but her retrofit skin would still not be there, and the same infinite loading would occur if you attempt to go back to the dock screen.
Interestingly enough though, doing it backwards would not cause the infinite loading to happen, i.e. going to Fusou Kai first and look at her skins, then scrolling to regular Fusou, you'd be able to select her retrofit form, but you will not be able to click on the change button, and you can safely go back to the dock screen.
So I started Akashi's mission back before the UI change. When the UI change happened. the mission dissapeared, I tried unlocking it again but have had no luck. was wondering if this was a bug or if I am missing something.
this is a really long time after the bug happened its unlikely we can help
Then what should I do, I'd really like to get Akashi...
contact customer support and include your account information in the email as well @quartz idol
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
thx
you can remove it 

the 2 event furniture (chicken things) are in different sections, idk if it’s intentional but it makes sense for both to be in 1 category
I will check jp
Payment issue (Been there for around 4 months for me and just happened again.)
Open the shop - select product - screen rotates from wide screen to normal - fingerprint reader purchase - screen flips to wide-screen immediately after - fingerprint reader shows up with no indication of the first purchase - you scan your finger again and the transaction closes - I now have two Google play payments.
Phone - OnePlus 6T
Android version - Newest as of today (happened on old versions too)
Mind you this happens even on limited products, such as the monthly card, limited 29.99 boxes etc.
I also don't get the product twice I want to add, only it takes your money twice.

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
@hardy basalt
Fair I'll toss em an email!
Is it intentional that out of all modes, exercise experience does not get buffered/stored pre-cognitive awakening? Other modes seem to store that exp and expend it upon using cognitive awakening.
@cinder rock Yes it is intended. Any mode that doesn't use oil don't add to the exp storage or contribute to PR research.
Shouldn’t this say “sold out”. Sell out doesn’t make sense when a product has ran out
Yeah, it should be. It's a known issue so we're just waiting for it to be fixed at some point 
the bug with the cat lodge notification is back, there is nothing new for me to do in there but it keeps on getting the ! icon on it
Hm...I don't believe we ever got confirmation that it was fixed
and people have been bringing it up every now and again
i think the cause is switching devices, i was logged in on my emulator all day, then i went away from the pc for a while and logged in on the phone, then switched back to emulator, thats when the bug appeared
Hm....interesting theory. I'll get it noted on the report just in case that might be it
i cant play azur lane on mobile that good anymore. when i open it, it starts loading and comes ''disconnected'' even tho i have good network (i use wifi) and it sometimes turns off my wifi for some reason. i play azur lane on pc because of that but i like to play more on mobile because it is faster and a lot better
i think i should delete azur lane and download it back
it did that already in 4 recent updates but now it has become much harder to play
what should i do?
Might check with #tech-support
so i send it there
Am I the only not getting the rewards?
It's time gated. The further rewards are unlocked as the days go along
Oh thanks
In the submarine tutorial, after you accessed the dock, did my game freeze ... no arrow or any other indicator and i could not click or scroll
After restarting the game, does it work correctly?
Which submarine tutorial are you referring to exactly? When you get i-58?
Okay, so yeah that tutorial. Well it definitely seems like it might be something from your specific install as no one has reported such an issue before. And I doubt the tutorial could be restarted for a single account 
You could try contacting support via email for it as (for now) it seems specific for you, but no guarantee of what kind of solution they could provide. And as well, as long as you got the main items from the tutorial (main things being I-58 and some free sub/ASW gear) the tutorial doesn't offer too much else
okay thx
what does that mean
my friend got this when he start the game
It's just the game asking for permissions (such as storage, camera,etc). It's a known issue that they're untranslated currently
visit #tech-support
@hollow kraken thx
Eldrige's AOA is not deployed even though its said it is
It is. You just can't see it.
i wanna report i done the mikasa quest by fighting ch.5 for 5 times but i fight it for 20 times but it still say 3/5
Probably because you have to do Hard Mode.
ooo thanks
@small knot so it is a visual bug?
It does seem to be so. But we haven't been able to get a definite answer just yet
Is anyone else have the bug with the mascot event?
Its timegated, if you wanna ask why you cant collect more
Oh ....when can a collect more bc I'm 12/20
But I've spent 37k/12k and I was just worried that it was broken ;^;
I paid for gems but they haven't been put in to my account
@rugged python if they still aren't there after a reset of the app, contact customer support via email with your account information and the purchase receipt. And theyll get it fixed for you on the back end
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
email in bot message in case you need it
alright, thank you! also this happened when i didnt have my purchase method set up already, so it took me out of the app to put my details in then the transaction went through but no gems, not sure if this is any help but it may be a reason as to why it happened 
What's the problem here?
inconsistency
im not seeing it so go ahead and report it @covert laurel
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Hi I am new here does anyone knows what the problem and where should i report with?
have you tried restarting
yeah i have restart even try log out
There is a visual glitch when i play AL on my ipad
(Only for kamikaze)
(This visual glitch is not there on other devices iiar, cuz I couldn’t see it on my mobile)
Z flags disappeared 🙀
@exotic jackal try a file repair in settings
@cold plaza you should also try a file repair in settings 
@urban frigate does restarting help?
Nope 😰
@urban frigate Try looking through the Gears, the Z-flag pieces together becomes an equipable
@weak helm yeah, thank you 😂 😂 I was surprised that this quest is only 4 days long 🤔 😂
No prob 
@frosty gyro Thanks a lot dint know they is a repair settings
its in furniture
I'm unsure whether this is a bug or more like a feedback so I'll post it here, the title has different font or capitalization sometimes.
some are capitalized(2) the rest aren't
do report it 
what's that? translation error?
The rest of the fleet don't show up
I am going to assume the prototype equipment are not factoring into that quest.
And maybe the rainbow torps?
this happened twice already but is it possible for boss ships to not appear when you got connection error?
Yes. Restarting the game makes them reappear.
Try restarting your device and/or clearing the game's cache firstly to see if that fixes it
And you tried clearing the cache?
Yes
Okay. Seems like it might be a corrupted install then if neither of those worked. You could perhaps try switching networks and reopening the game just in case it's a network issue but it seems doubtful personally. If that doesn't work though, I'd suggest trying a fresh install if you have your account bound
If it's not bound, follow the steps for file deletion listed in the pinned google doc in #tech-support
ye reset the game made the boss appear
It's a current issue w/ Eldridge's L2D skin w/ no known fix. Although no one has reported it yet.
if you don't mind, please report it to Belfast Bot
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
steps for reporting
The black square is too big
Hm...not sure if it's a bug or how the graphic just is
but you can report it if you'd like just to be sure
Steps to reporting are in the Belfast Bot message above
done
the zoom in and out during the editing mode on dorm is broke
the ID for the new dorm is not in the category on the sorting labels
On The Road Rails and Road is not the same as the one in the advertisement. it's still short unlike the long ones in the advertisement previews.
the lock code feature during dismantling equipment doesn't work
what do you mean by the ID?
ah okay go ahead a report it
the new one is not there
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
how do i report it though?
read the bot message by belfast 
i write those 4 after the ! feed back?
no, belfast will guide you through reporting in DMs
only report the ID though 
first is known but unsure if bug, 3rd is known and not a bug, and you likely have 2 factor disabled for gear?
i enabled it
like when it was first introduced
but i didn't even realize that it was enabled because i just dismantling old gears common gears when my inventory is full
but it never shows
can u send a screenshot of your settings for 2fa section?

It's only for gold gear or above
iirc its only on golds, maybe purples too not sure
rip crane
oh
it only works on super rare and ultra rare category
but it should also activate on some purple gears since not all of them have gold* variations
so basically the only thing i should report is the ID thingy?
Yepp 
how come?
ingame is correct 
We've brought up the fact that the previews aren't actually representative of what's in the game.
DM it to her directly 
what is this
Hm...most likely one of the ships is sent off in action and the game desynced and didn't update that correctly. At least as a guess. Try restarting the app firstly as that should ideally fix it
yeah, i've noticed it
So, I'm not sure if this has happened to anyone else, but I don't have the maid furniture item from the atre login campaign
should be in furniture 
would have been nice to keep them together 
Nvm just checked furniture, and it's not there either
it should be
I am seeing it
Can you filter your dorm to “Other” ID as shown in this picture then check your furniture and collection?
No problem at all 
Witchita's additional line when sortieing with only Heavy Cruisers isn't voiced, is this a bug or was said line never voiced?
@toxic stump That's correct. The lines just aren't voiced
Is this a bug?
i don't see any issue. 
Is that corner somehow different from the other corners?
is it the direction the buoys are facing? is it something to do with the shadows? seriously everything looks fine here. if it's the direction, the front ones are facing the same way. i see nothing wrong with the shadows either.
The slide is somehow unporpotional to the rest of the pool
The slide sticks out, doesn’t fit with rest of the pool. So unsettling
I feel it is intentional
Because the preview is apparently always a lie.
there are some discrepancies with the preview atm
ok the road one i can excuse as the guy placing more parts then were actually being given out but this one? this one's just a lie. fr the devs either need to fire the guy who makes these or double check them to make sure the assets used match up with the actual dorm furniture. this is just sad
We've told them many times about the issues w/ the dorm previews
We're still trying to communicate w/ them about it though
Too many “e” in Seniors
It's intended. She's dragging it out b/c Shou has contempt for her seniors
Is it bug or just in mine?
it's known. it's the same bug that happened the first time the event was run

What's more worrying is that Yuki isn't included it seems
who?
Yukikaze is listed in Light, but doesn't proc at all. Still counting to make sure, but out of 173 SR's all are San Diego and Montpelier so far
that's rng for ya.
Not seen a single Yuki notice in the last two days and I've not been sleeping a long time
Nah thats not rng, thats buggy xD
I found an Eldridge's bugs, when barrage is used, the texture of the barrage was invicible..
ya
i was just about to report that
i thought it was a visual thing but tried on 2 emulators + 2 phone
known issue 
her barrage is invisible
RNG is RNG. No ship is guaranteed.
I'm talking about 1840 build attempts and counting currently.
If it were 100, 200 300 build attempts I wouldn't be worried
It still is RNG, sorry to say. There are people (namely in #trophy-room) that have been shown to pull her so she's definitely in the pool.
And it may be another 1840 builds before you see her. Or you might pull her in your next build. That's just how randomness works.
If you say so. I'll leave it at that.
Just saying its rng isn't very helpful at all if something isn't working as expected. Doesn't help anyone
I can find pulls of her ranging in date ranges. Some in late Sept around when she was added and then some in Oct. So again, she's in the pool so it's working as intended.
And those are just ones that were posted in there
That's all anyone can say. You're trying to un-prove randomness.
Ok theres a Yuki construct, seems to be working
just noticed this today, but where is waittoress 
r/assholedesign thanks for that, thought it was bugged
Bug report: game doesn't start after download from Google Play.
I remember it will download additional files, but it won't
bug: I just completed the z flag quest, merged 3 z convictions into z flag but didn't get any flag
instead there's 1 z conviction in my depot
Same as @viscid dove
put your screenshot in here, since I'm image banned 
Will this do?
put that one with mikasa in the academy, that alone doesn't prove anything
How bout the missions too
No more missions are showing up which means we’ve done them all
Is this right
@red portal wait did you check your gear tab in the depot
the z flag is there
we just have an extra z conviction
probably due to the one we got from mail
Eldridge barrage skill not working. or nothing happens. also there is no animation on the skill.
Here's a video of it to help @hollow ether
so i wasn't imagining eldridge never shatting out her fancy barrage!
@rough flower just like that no animation. but did the enemies take any damage?
- just run out of oil and i only LB her a hour ago. and this happens (。•́︿•̀。)
known
thanks , well thats good to hear.. but then again i wont be seeing her flashy skill for a while. ಥ╭╮ಥ
@viscid dove this is a embarrassing bruh moment indeed 
I unlocked the Awakening commissions yesterday because a ship hit Level 100, but I can't assign ships to it using the "Recommend" button (says "does not fit requirements"). The Lv100 ship which is part of the requirements isn't assigned to a fleet. If I add the Lv100 ship manually, then hit "Recommend" to fill in the remaining spots, it works.
Is the ship potentially in a fleet used in a hard mode map you've previously run?
huh you're right, it's assigned to the hard mode fleet in world 2. I'll remove it later and see if it works then.
Hopefully that will fix it for you going forward
Anyone else getting this error?
It's usually a network issue from the user. Try restarting your device and possibly your network or using a different network entirely to see if that fixes it
It's an old known issue that can happen at times
so should i just reinstall al?
Nah, you don't need to. It won't solve the issue either way, as it can still happen from time to time if you're clicking too fast. A restart will always fix it though
Just now i pause the game for few sec in battle, formi didnt proc her 100% first airstrike za warudo skill
Apparently, Assault Carrier (red skill) was already updated on EN despite showing otherwise on the in-game tooltip
@summer gull datamined and confirms it
try changing your connection or using a vpn 
@honest solar thanks for your help earlier, it was indeed because of the ship being in a hard mode fleet 
Glad to hear it got sorted out for ya
That issue has been reported previously. Card for reference: https://trello.com/c/gao7m3uw/666-belfast-smokescreen-light-cruisers-description-cutoff
Cutoff
Smokescreen lasts 10s.
Low

Still kinda cute tho
Do you happen to have an idea of how it occurred?
I think I switched out of the game while l2d didn't load yet
You still got Shiranui's banner up, tho?
Screenshot's probably just old
Yeah it was a while ago
Hm...has it happened since then or was it just that one time?
Happened twice and never seen again
first time in September and last time on last Saturday
not sure what triggers it tho
only happens in that one login
Gotcha. Hm...okay. I'd say go ahead and report it if you'd like w/ that possible way of replicating it if you don't mind. Just in case there is a consistent way of getting it to happen to get it fixed 
disappears after restart the game
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
steps for reporting
thx
Would this not be the same L2D issue from a few months ago? I know it happened to Cleveland during anniversary
Did we get a formal report for Clevey? If so, I can just get them combined
Looks like no
Should be "Victory? If only my sister ariake was able to see it..."
Urgent morning commissions should be issued already at this time, still my list is empty. Something happened?
@south lotus restart your game
Darn
facepalm
doing battle does not help as well 
if you didnt finish your comms from yesterday until 8pm, they will not appear at all
@orchid bane known bug, a restart should fix it 
oh so it work this way
kind of unobvious, thanks
so at least one comm should be done before 8pm to make urgent appear, right?
all of them
My Littorio has no voice at all, I don't know if it's a bug (I have sounds updated) or if it doesn't have any voice at all
She doesn't have a voice yet
tried restarting the app?
Idk what I did I wasnt paying attention but the orders screen is glitched
Ye that fixed it
Going into battle didnt make it go away tho
Thanks
I was wondering if this is a bug or intentional?
It's abt a month right now and I'm still stuck at 20/30

Poor guy has already reinstalled his game and the problem still persists

is it normal that the game thinks I'm offline? 
Eldridge's barrage animation is bugged and won't show.
Known issue
Reported issue 
I'm still curious abt that one, is it really 20/30?
Phase 20/30?
Or am I missing something?
That's due to the last missions needing to be completed by your paired commander. You're either not paired up w/ a returnee commander OR the commander you're paired w/ is not completing the missions.
Ohhhhh, that's why! Thanks for that info! I didn't understand it until now. Now I'm pretty sure that I'll never gonna finish it 😅😂
There is not, sorry to say
Since dude probably paid a good buck for it after all
Just launched a mission and it didn't wanted to pop out 
General known issue w/ the UI at times (most of the time caused by clicking too fast). A restart will fix it though ideally
When IJN ships saw HMS ships docking on nearby island
Im pretty sure we her nips shouldn't be visible in the skin since they aren't in the Twitter post
Hope I don't get banned 
Here's the Twitter pic
Not sure what Twitter post you're referring to as the EN twitter post used the uncensored version iirc
But either way, the skin is correct. EN client will always use the uncensored version
Ahhh oki
*its cuz of a law in china that says no more than 2/3 of the boobs should be visible iirc
The censorship i mean
I tried opening a T4 eagle box and this happened
Known random issue at times. Restarting the game should fix it
Thank you!
Also an issue with Monarch cloning herself, but that didn't cause any real problems and restarting the game worked for this too
Did the final come back round have ended or there is some other way to obtain support points since I didnt get any when I clear maps?
@primal quartz Yeah, Monarch is the loading default for the PR ships so if one doesn't load correctly or loads too slowly you'll see her instead
@tidal wedge The certificates are random drops. You won't always get them for every clear
So Im stoopid... it used to drop all the time so I thought it would guranteely drop xD
No problem
and as well, that term is considered derogatory so if you don't mind please change it
Is it intended that you can't disable the marker for "finished" stuff?
I don't want to pay the 20k, because I still need the other tasks... But I can't disable the marker
9/10 times it's some form of desync. Try restarting your game to see if that reconnects correctly and solves the issue
how to solve this? I have tried to reinstall several times and the results remain the same ...
have you fully cleared all files of azur lane in your phone?
also this is best for #tech-support 
Hello! I’d like to report that I spent 7.99 on the trade license pack, however, the prompt told me it failed. Checking my account reveals that the money was still transferred
check in with #tech-support 
i hope they fix Eldridge barrage animation in todays maintenance (。ŏ﹏ŏ)
when did this happen?
happened randomly when checking my medals, after backing out and returning to the medal it looked fine again
happened shortly before maintenance today, but game was still live (obviously)
please wait till maint is over before reporting bugs, thank you!
Huh, that bug. Last time I have to restart my phone to make it go to the right log in screen
Stuck on infinite loading screen when on wifi, but with cellular I can get past the loading screen
you will likely have to use a vpn when you do play on your wifi or try resetting your router/restarting your phone
this is for reporting/consulting a bug. for technical support, please go to #tech-support . for gameplay advice and the likes, please go to #gameplay-help
The bug fixed itself
👌
do note this channel is for bugs encountered in the EN version of the game
you will get limited, if any, help if you are playing other version of AL
Reload the app
use VPN I guess
yeah me too
It's also happening to me
guess we have to wait then
Same here
Maintenance just ended, so probably server overloading due to all the login
Same here
Me too!
i don't remember getting cn login screen when the server is overloading
I restarted the app after getting that and it works now
@final birch we got the same problem
I clear the cache and restart the game
Works for me
If not working then keep doing it
Cos that's my solution
@final birch is it working?
funny thing
still no
it works on my phone but not on nox
im on phone
Restart worked for me
yes restarting works
Can some one dm me your game log if CN login interface appears?
nope
i'm fine on phone but i got the cn login on nox
on phone and got the CN login
Hey I can login now @final birch , or at least for me
my nox is still getting that
On Nox got CN login, restarted and its back to normal.
restarting rn
phone restart still the same
I guess try another emulator cuz I use LDPlayer
I'm on Nox and could login fine. It doesn't seem to be dependant on device?
restart 3rd time back to normal
i don't know
random bug?
just restart
Login my EN account 🙃
Restart app, or restart phone if still cant
okay restarting my whole phone fixed it

i restarted my phone n logged in through my phone
Ugh other way
n once i got in on phone nox worked too
it's the only way for me on nox now
got same error
I mean press x
cant login
So I think this needs to be asked
When's the last time someone pulled a yukikaze?
Call this intuition after paying special attention to global pulls for over a day and especially attentively after maintenance ended, but noone has pulled any yukikazes for quite a long time now
When San Diego,Montpelier, Belfast and akashi drops are at 100+ and yukikaze at 0 I have to ask if someone made a mistake somewhere in a hotfix or patch - particularly the Mikasa patch, because before that is also the last time some posted her in trophy room
Workaround that worked for me was using Facebook to log in
Maybe is kind of trick but it works for me
hmm it worked now
dont rapidly tap the login screen when its still loading else it will prompt you to the CN board, wait after the game shouts "Azur Lane" for around 5s then click and it should login normally
yeah do what mekee said
APOLOGEM PLSSSS

So yeah okay this is very much a devil's proof argument I'm about to make, but looking at everything I'm absolutely convinced that at some point between the 15th of october and now yukikaze stopped being constructable off light pool, and I'm going to guess the mikasa patch was responsible
Delete your cache, it work for me
is it me or anyone experience this?
login n wait like 5sec
before tapping login
it should take u to the global 1 spamming it takes u to the CN one for some reason
i want to tell you about system error but i think everyone already reporting it
is there a vulture emoji in here...? apologem for what because u cant wait an extra 5sec to tap the login button funny
Cool
So funny story part 2, it worked on my phone a sec ago and now it doesn't
Fun times

me too,
sometimes i got this window while internet have little trouble
is this normal ?
Apologems plsssssss
@open lance #game-news
@hollow kraken
Thank You 👍❣
it's fixed for me
on the construction screen, the new girls Smalley and Wakaba, which are Rare, are displayed with 4 stars instead of 5
the event map used the map music, even during battle
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
is this the usual rate for light construction?
yeah sp2 drop are broken atm, only equip bp or ship, only sirens work
@buoyant hemlock Not a bug, intended
@thorny wharf And, yes. Those are the correct values
ok 👌
They're not? That's light Res
light pool? that's the correct rates
not special
Not even plates? they are displayed as a possible drop
they drop from sirens and bosses
kk tnx
mobs not dropping is intentional
I'll reiterate this: I'm quite certain something is borked with yukikaze in light pool, I've even sent an email asking yostar if she is still in the light pool
I'm pretty certain that the mikasa patch accidentaly removed her from the pool and ever since then there's been minimal reports of her showing up, likely from people that had left over builds from before the event started
Set your global chat channel to notice only and pay special attention to the number of san diegos and montpeliers (and to a lesser extent belfasts and akashis) - after a few hours of yukikaze not showing up you'll probably agree with me something is up
It's just RNG, sorry to say
I've been checking the global channel for upwards of two days straight
on sandy, that is
Listen, I know this is a gacha game, but there's something extremely suspect here - yukikaze was showing up with some regularity before the mikasa patch and now she isn't
we'll check with staff
i get System Error: 40: Illegal Restriction when sortying in SP1 with a specific fleet. am i missing something? fleet is kongou, haruna, karlsruhe retro and laffey retro....
is one of your ships on commission?
yeah, i checked but they arent on comms
did you restart your game?
not yet ill try
i restarted and the fleet is no longer there...
going to add those 4 to the fleet and see what happens
its working now
so what i think happened is that my fleet didnt save?? i dont know. it was there butnot really. weird
when you get weird system errors just restart
Ships hitbox may be a bit offset'd? It counts as ramming into it even though there's a good bit of space in between
they usually happen when you lock your phone screen/tab out, get disconnected then reconnect. Sometimes the data displayed on your phone is not the same on the server (desynchronized). A simple restart fixes it.
i tried to ram my fleet real quick to see what you mean but its ok for me
Only seem to happen with that particular type of ship, Norfolk-class Production I think it is
is anyone able to get items from SP2 besides ship drops?
It's intended to only drop ships
ah
@weak helm If you don't mind, please report it just to be safe
Sure thing
I just clicked "Go" for "Get 3 Stars in SP3" and it send me in the normal map not the event one
If SP2 normal mob nodes are meant to not drop anything but ships, shouldn't the confirmation screen indicate that?
It should. They most likely just used the default template or something similar 
We'll bring it up to see if they can fix that
Alright, thanks
The update stuck,any suggestion to do?
Sp3 name is too long
So apparently I just found out that for whatever reason, Azur Lane hates Motorola phones.
And it had to happen during the Hiei event of all times......
@edgy panther Depends on what exactly you mean by stuck but try restarting your device and/or your network. And as well trying a different network connection. These are some simple first steps to try
@quaint lily Hm...not really that it's too long, but rather it clashes too much w/ the ice capped mountains Wait, you're right, my bad
@sleek pulsar Motorola issues are a long standing issue w/ AL. Last we have heard about it though, Android 8 (Oreo) solved most issues
I guess, but I'm a bit new when it comes to that.
And some of the sites when googled doesn't exactly simplify things either.
I do want to try it, but not if it's going to erase certain data off my phone.
Assuming you mean for upgrading your Android OS version, I'd imagine it's fine and wouldn't cause issues for your current data but tbh I can't say for sure
huh?
It's a know graphical glitch that can happen randomly. A restart of the game will fix it though
thanks
the map name is cut off
Was it on hard mode?
7-2 on normal
oh
i'm dumb

my bad
I'll finish it tomorrow
sorry
thanks @buoyant sable

Eldridge l2d skin is bugged
Known issue w/ her skin.
kinda sad they didn't fix it in this patch though 
Well, this is something. When replaying the Empyreal Tragicomedy memories, I stumbled upon this white screen here where the Empyreal Tragicomedy splash art should be
Must be an issue with rendering or missing assets
Could be both
Which memory is that from specifically in Empyreal Tragicomedy?
Gotcha. Yeah, you're right. If you don't mind, please report it to Belfast Bot
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
It only seems to happen specifically on the Empyreal Tragicomedy prologue art.
For instance, the Ashen Simulacrum prologue art shows up properly
Sure thing. You can report it just happening for Empyreal then if you don't mind 
Why is this here if you cant scroll down?
It's hard to touch.
also i literally just clicked launch on my finished ship and it showed the opening animation but i got nothing ;-;
and now it disappeared...
Halp me plez
Most likely the ship was auto deployed. Try restarting your app and check your dock sorted by time
Sent straight to your dock from the build screen instead of playing the intro scene
Ah, that makes sense
Did you complete all of Mikasa's missions? The last one should've been to beat Hard Mode maps 5 times
There was an issue w/ the first flag piece disappearing from people's inventories. Did you happen to check your mail? There was a piece of it sent out to all players due to the error.
Ah, gotcha. Yepp, that should fix it for you then 
Always the graphical glitches keeping bother me, even if I restart the game so many times, re-download, reset the smartphone or "repair it" in settings, seriously this thing can't be fixed even though it has been since so long time ago???!!!!!
And poor UI system performance as well
Could you be more specific?
My Currently Happines in the Dorm is 398. I see in Description say, it will make increase Comfort. But when im tryng to buy the furniture. 0 Comfort? Or im already reach limit Happines?
And btw, my Audio update get error.
Defeated 3 Amazons and 5 more Mob fleet but the Boss fleet does not appear
@long vault Yukikaze is in light construction still
yes, she is now
yes
I pulled her too
@random rivet have you tried restarting the app?
She was added permanently
And btw isn’t popularity poll supposed to be changed into finals today?
@frosty gyro The boss fleet was invisible, I tried moving my fleet and it showed me a error and then the boss fleet appeared after that
that is also another way to solve that
It says 23.9. before reset it’s 24.9. after reset and still old poll
Not to mention is says qualifiers but it’s the comeback round
Waaaait it says 23.9. And it’s 24.10. So the poll page in game is completelly broken saying qualifiers and being month behind
The final comeback is till 21.10. So it should be already 3 days over anyway
Well it's not bug but.... I feel there should be sth done about it lmao.
Kirishima says she wears a mask on skin when she doesn't (on default she has mask)
did that skin ever get voiced to begin with 
if not then well you gotta live with it till it does 
14k oil instead of 2.2k
@oak moss you can get oil past the limit through commissions and mission rewards
but you no longer can get oil from the canteen while you have more than max amount
Desync. Either wait, or just log out then back in to fix.
Is that a bug?


Can you describe what you're referring to?
did you use restricted or unrestricted water tile?
Did t3 box has the same drop rate from Fox twin? 50 clear and not even one
pretty sure that bug is back where the fleet spawns too far to the right/doesnt move left
my minnea could barely reach them on auto
she could only reach with her main gun at a stretch and not her aux at all
I'm not sure this is a bug, but when you call in the subs it seems like they enjoy hanging closer to the main fleet than around the vangard at all it seems
@buoyant hemlock What map are you referring to? And as well, if possible, can you get some screenshots of when it happens?
@buoyant sable Hm...well from my experience, they always tend to hand towards the back and then maybe move forward a small bit
it was sp3
i havent noticed it cos i think minnea can reach them just barely so i dont time out like before
Yeah and when they hang towards the back like that it feels like they are just sitting there just to get xp for the run and not much else though
and yeah i get what you mean with subs they dont seem to move forward enough to fire their torps sometimes
and might retreat before theyve fired everything
like they sit out of range of their torps sometimes
@buoyant hemlock Hm...okay. I haven't seen anything like that on there
if it happens again and you happen to see it ongoing, try to get some screenshots of it
@buoyant sable I haven't noticed them never not contributing personally but then again, I'm not the biggest sub user. If possible, get some screenshots/recording of it as well please when you notice it happening
yeah i think the sub thing is probably more of a feedback thing than a bug
that they either need longer range or they need to move further forward to the enemy so they can reach them before retreating slowly as oxygen goes away
I guess that is correct about the subs there since I'm not sure if it was supposed to be like that or not
this was reported right? that all the levels are off to the right so you cant even read sp3
Actually not yet; no one ever sent in the formal report for SP3 yet
Dunno if it was reported already, but considering that it wasn't fixed in 2 weeks, might be worth doing it again.
- Graphics of explosions, like torpedo/barrage impacts are broken and appear as white narrow transparent rectangles
- Torpedo highlights also became near transparent and very hard to see
yepp, they're known
Cool, hope it's gonna get fixed soon
please fix the dst time bug, having to wait an extra hour for some things is just mad
I clicked on the event map and the entire screen went black.
Couldn't Interact with anything.
I restarted the game, all the sounds were extremely distorted and all the animations were really laggy
@hoary lagoon there are no dst bugs atm
are you sure? I always have to wait 1 extra hour for daily login, the voting is now late for me
@primal quartz can you try restarting again? if it keeps persisting, its likely you will have to reinstall or repair files in settings due to corrupted files
@hoary lagoon what time do you have reset now and what timezone?
I'm on EEST, so resets should happen at 10am but some things happen at 11am
what things happen at 11?
I get daily login at 11am instead of 10am
Yeah, I always get monthly login 1 hour after reset
how long has this been happening?
so does everything reset on time except monthly login?
can't remember about last year, but this year it's during DST
yeah, most things work normally, using time zones they happen at midnight west coast time, as the server is, which is 10am here, but some things happen 1 hour later during dst
what are your UIDs?
like this case, I got the voting missions and started getting votes from certificates, but the voting itself is still stuck on comebacks, even restarted the game
mine is 134593795
I wouldn't be surprised if portugese and UK players were experiencing something similar but 1 hour early
My UID
I cant assume without evidence
but I will communicate with staff about this
thanks for the uids 
considering most of europe is on CEST, I can see where the problem might be 
Quick question, what do you need the UIDs for?
he's secretly gona hack our accounts
Also, I logged in for a second time and the glitches were gone
It's all working fine now
this has happened before and a restart worked as well
strange
I'm not sure on this, but I think one time when an event had stage 2 locked on a timer, restarting actually worked; just restarted the game a second time and I still can't vote on the finals
and the daily login reward has been a daily issue
For me the daily login isn't much of an issue. I just get my stuff 1 h. Late and that's it..
It's understandable that it's an issue for some people tho.
so the hour has ticked over, it's 1am here, 3pm server time, and I can finally vote on the finals, 1 hour later as I had expected
Me too.
1 hour ago I couldn't vote, now I can
SP3 red CV fleet
this kinda stuff still happens
at least this time the enemy is a little bit inside the screen
Ah, so there are some screenshots of it. Still haven't seen it myself (or at the very least noticed it on auto) but please do report it just to be sure
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@primal quartz @hoary lagoon what country do you two live in? dm me if that is what you prefer
I'm from Lithuania
noted
I gather it has been said but is there anything for an update for what is going on with the rally stuck at 20/30 for weeks? And if there is what is the channel to look in for such info?
You can only do up to phase 20 on your own. The rest is to be done by another person that's randomly chosen. And that's if you get paired up with anyone. So beyond that, there's nothing else you can do.
Oh? Well... i see. Thanks for the info... I didn’t see anything like that in the game when i read it. Oh well. Ty again
Did you hit the little help button in the bottom left corner on the screen when you were checking your progress? It tells you most everything you need to know about it.
I didn’t see that part. I thought i read the whole thing. And going back and re-reading it, I do not see anything stating you can only go to 20 if you have no return/new. But I suppose it just means I never had anyone select me
¯_(ツ)_/¯
@frosty gyro I'm from Latvia
thanks 
@frosty gyro Something more i wanted to add.
Most of europe (including Latvia and Lithuania) will be switching to winter time this sunday
But that won't happen forever
A law was passed in the EU parlament for all member states to stop switching to summer/winter time on either october 2021 or march 2021
..Just in case this is somehow helpful
That is all
@frosty gyro is the bug for the formation screen through dailies not working known?
I am unsure as to what you mean 
So when you go to your dailies, if you change the formation there, the ships aren't always changed when you proceed to the daily itself
I tapped -> attack -> daily -> maritime attack and added Monarch
this is in game
after tapping battle
it also happens when removing girls in this screen
the removed girl still shows up in battle



we CN server now?


