#bug-reports
1 messages · Page 108 of 1
Okay, after some research it follows CN rules from rerun, not EN/JP. That's why it is so confusing
I don't know if it is how it is supposed to be, but it is how it is right now
Roon is so small on the voting support minigame
That's because it's her Coffee Maker form

Probably known, but can't seem to find a card for it: When you click on the trophies placed in the dorm, text in a few areas appear to be cut off/incomplete
The medal issue is known. There's a good couple of them that suffer from it
Ahh, gotcha
idk if this was reported already but my themes tab is empty when I know for sure it shouldn’t be
Try restarting the game if you haven't already as perhaps they just didn't load correctly
Hey guys, I'm stuck at 645 in rally request with all challenge up to that point finished. (14 out of 14)
@fossil tendon you're waiting for your paired commander to finish their challenges as you've finished all yours
@hollow kraken if I don't have anyone else in my guild, can I still complete the challenge?
No. You can't go any further on your own.
Any advice on how to recruite new people?
My ladder score for Crosswave never updates past 0.
Costantly getting Cattery notifications, even when nothing is there
restart your game, its a known bug
I-58 has the following as her MVP line. Am I the only one that thinks it reads weird? Would "land-lubber" potentially make more sense?
No. Because they're on the water.
Yeah. The subs are underwater so they're not on the surface. They're calling all the other ships above water surface-lubbers
Strange term, yes, because this is likely the only time you'll ever see it used. But it is appropriate in context.
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
Ok thanks 😄
Hello a friend of mine did the crosswave ex with full geared lv. 100+ ships but the damages were way too low than it was supposed to be. On 8-2 map his Ayanami's damage was 50k+ but on the crosswave ex it's just 19k. Does anyone have the same problem as this?
This is the crosswave ex total damage
And this is from the 8-2 map
That's to be expected
One of the more important parts of damage calculation involves level difference
For every level you're below an opponent, you deal 2% less damage and take 2% more damage
The reverse applies if you're above the opponent's levels
on 8-2 you're dealing with 80-ish enemies so you're getting as much as 40-50% damage boost (it caps at +/-50%)
on ex, the boss is level 125 so you're getting a minimum of 10% damage decrease to as much as 50%
@narrow dune
So if say the ayanami is level 110, you're multiplying your total damage by 70% (100-30) against ex, but 150% (100+50) against 8-2
Therefore, not a bug, but completely normal and expected behaviour.
I see. Thanks for the info 
The screen that lets you choose to go to academy, dorm or cat lodge carried over into the cat lodge, I have no clue what exactly I did, but pressing above the selection menu didn’t do anything and pressing under it didn’t do anything, when you try to press on academy dorm or cat lodge they just get darker as you press them, as they normally do when you try and go to one of these locations, but it doesn’t take you there, it just keeps you on this screen, I tried but couldn’t find any way to get rid of the selection screen beside exiting out of AL and reopening the app
I sent some girls out on a commission and then this happened
relog
the movement analog got dragged when i press subs/airstrike/torp/volley
Idk if this is intended/known but my drawings are still locked past day 2
- this hasn't updated in awhile
you’re missing a tile and a returnee partner
I am dumb how do I fix?
you need to fill in the tile for the painting that you’re missing and you need to give your uid to a returnee commander to progress 
Ty I have a small brain
Seems like both the NO and YES button start the battle, so to cancel you need to press the X button
I hope its a known bug
Not a bug, if you press no it just doesn't consume a ticket

so its just the tix is just extra loot?
basically
as you can read it just asks if you want to use the ticket, not if you want to continue with the sortie or not
makes sense
i thought it was implied that the EX tickets were a required resource to continue the raid on the easier nodes but i was wrong
sometimes the joystick doesn't work in weekly sub raid
is it just me or game crashes if you open th dock too fast when having a L2D skin as secretary?
Has Jintsuu walking backwards off the stage and into the ceiling of the Sandy Stage been reported?
She even starts dancing way up there 
After investigating, its any ship girl, and it only happens on the first time you put her on the stage, after opening the dorm. I closed and reopened and it happened again 
has the "3010 shipgirl cannot" bug been patched on the crosswave EX stage yet 
Isn't that one caused by you sending a ship in the fleet out on a commission?
@proven bloom Nah, it hasn't as of yet. If you'd like you can if you don't mind
@little fox No, it hasn't. It's just one of your shipgirls on a commission so they can't do the event stages
Will do! I found out how it happens too. Thanks Strud
ohh, you're right, thanks
All set, sent it in 
known issue?
One of your ships is on a commission
oh ok
Not entirely where or how to report this, but I have an issue where after the screen locks and I think also when switching to a different app and switching back, the game runs a bit more slowly. There isn't really a problem with the smoothness of animation, but tapping through menu items is definitely much slower as opposed to right after the game is launched (like half a second lag between processing each tap as opposed to almost instantly). Device is a Sony Xperia 10 Plus using a Snapdragon 636.
It's a known issue when the app is left in the background for some time
@weak helm Wait, that isn't a bug?
Which bug? The 3010 error?
No, the challenge ticket one
Oh, yeah it's not a bug. You can run any of the difficulties beside EX without a ticket, it's a prompt for if you want to spend a ticket in exchange for better drops
its not a bug
No problem. It's all explained in the help text, so you can refer to that at anytime
And hey, they fixed the typo so it says 15 battles now, so that's nice
yes 
Hello, i have problems with my Wlan Connection in Game. Can not log in with Wlan. Mobile Data wors fine. Can anyone help me ?
Check with #tech-support
I am confused about War Archive VDiR. It follows mob levels and exp from JP/EN version of the event, but Battles required before boss spawn and Hard mode requirement from CN version. Which version should it be?

it is a known bug
I’m lvl 17 with my ships locked in challenge mode 😦
You'll need to contact support via email for them to manually removed from it
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
email in bot message in case you need it
Ty :/
So, a thing I think we found out the other day: "Challenge mode" is also used for ships assigned to a crosswave fleet @wise plover @hollow kraken
What’s a cross wave fleet?
Oh, is it? That's good to know for future reference for people. Thank ya
The current event against Saruga
Ty problem solved
This event on the main menu just for visual reference
Nvm ty all solved
this wont reset its bin like this sense Thursdays
That's because you can't go any further on your own. Some random person you get paired up with has to finish their part of the event.
Translation/localization error?
On Akashi’s quest stage “complete urgent ops” it directs to the daily missions page main page and another user had to point out its referring to missions labeled “fierce assault”
It's a known issue w/ the questline
I'm not sure if this is a bug, but I was doing a last minute exercise run before the reset, and upon completing it, the rank score I would've gotten in the previous season carried over
I ended up getting 10 even though the minimum is 25?
(It also consumed one of my exercise runs)
i'm starting to think the rally request event is bugged. a lot of people (including myself now) are stuck waiting for the other person to finish their side yet it's been days and nothing's happened. and we're all stuck with their progress bar at 500/550. the guy i was paired with had been doing his nonstop until now and i'm sure he's seeing the same thing on his screen as well.
Was "Aviation Fleet" renamed to "Air formation"?
It's not bugged per se iirc @honest pumice
are you sure you were actually paired with a person 
yes otherwise i wouldn't be at stage 20. and if you're insinuating i was paired with a bot then no i wasn't. that'd defeat the whole purpose of the event.
afaik the 500 points that get you to stage 20 are your own doing, and you get there by the tasks you finish on your own side
the remaining 10 stages are up to the other party
(well, the help says a uid can be entered up to 2 times, so I think if you find 2 returnee/news you can get to stage 30 without touching it at all, maybe, but if just 1 person then its up to yourself and the other party)
ya returnee's/newbs can enter the same uid twice. i'm not however so i can't do anything but wait.
I don't think points are supposed to be like this... especially in Excercises... 
Hello, I want to report an error. I had collected oil from two commissions, one of 8 hours and one of 4 in total was 24200, almost that total woke me up a notification of a finished class and when I see that my oil that I collect is not. please help
@shy valley please report it
@scarlet idol known issue
@drowsy coral please post in one channel next time
#bug-reports sometimes i go back to login screen when in the middle progress cross event battle
You mean the game suddenly disconnects?
No disconnect just like back again to start and the voice progress game still i hear
There's no need to put #bug-reports
This isn't twitter
Also I seriously don't understand your issue
Could you record it
@foggy dove sry my mobile can't use the app because is low grade
It's probably an issue on your side to be honest
@foggy dove thanks
@foggy dove Will my problem be reviewed?
We can't do anything without proof
And honestly it's more than likely you used it accidentally
don't use it pick it up and I lay down to play in the morning
You could send in a request, but honestly you're going to be waiting at least a week for a reply so it's really not worth it
Not for such a minor issue
😌
new day still the same
not a bug
how so its bin like this sense thusday
they didn't add me to the login
Underwater mines move slightly faster than the ones on the water in Backline Disruption. Known?
I beat the stage but the reward/win screen is not coming up. Crosswave Hard.
restart the game
Game freezing when claiming stuffs such as comission, tactical training, and research | Xiaomi Redmi Note 5
Try restarting your phone and clearing the game's cache firstly as it's most likely a device issue
Here's another weird error. Look at the meowfficers. It says I have... 3?
It's a visual bug, but still, it looks strange
is it known that you're unable to select "Auto Submarine" in Crosswave?
@north seal Hm...is it always like that or was it just that one random time?
@hearty carbon Yepp, it is
its actually intended you dont
Context of that is someone reported the 'no auto sub' button and the bug was rejected on the basis that it was intended.
The fact that Submarines sometimes autodeploy in Crosswave is known (and possibly already fixed)
pretty much
Just one random ime
It happened after I afked and then came back.
Like, I was on google and then the thing said I lost so I clicked and hten it showed that
So prob just a random bug
Found this I can't vote but I can play AL just fine tho
If I exit the vote game just crush
My game has me stuck at 25000 oil and i cant get rid of it no matter what i do. its keeping me from collecting rewards and i need some help fixing it. anyone got an idea?
First try restarting your device and clearing the game's cache. If neither of those work, try a file repair from the settings menu in game as that looks like corrupted files.
Wilco !
hi ,
I'm having a problem . game suddenly freezing a randomly everytime i login
and sometime it didn't even let me log to the game
they just stop in log screen
already tried clean cache, restart phone and even re-installing the game.
Device used
-Xiaomi Redmi 4X
not just in phone it also happened in bluestack, game just back to loading screen a second after i login
JP Client work just fine and any other game i played in bluestack.
-- https://drive.google.com/file/d/1rHW_2sd_tltXkj0c8S8qSyk_7lhJfwHW/view
Could possibly be some Xiaomi specific issue w/ the EN client. But can you open up log mode and screenshot it when the game freezes?
/logmode
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
steps for logmode
should i record it or just screenshot?
I'd imagine a screenshot should be enough if the game is completely frozen up
Challenge mode button went missing
@clear salmon Hm...the first one has the message of the game missing some asset bundles so that makes me think it's something wrong w/ the install 
@hollow tree Challenge mode is over
@hollow kraken Wait really? I thought it was a permanent game mode 
hmm oke will try to re instaling it again
dw there's gonna be a season 2 with a new reward sooner or later
@hollow tree
I'm getting this error message only after I applied Essex's new skin.
one of the ships is on commission
Oh I see. Heie-chan is. The Dock shows her "in challenge mode" though, so I guess that banner is on top of "in action"? That's a bit annoying.
Thanks, I'll take her out of that team comp for now.
OK so my game is freezing when it's on main menu after several seconds or returning to main menu.
I tried to fix it by restarted my phone and cleaning game cache but it the problem still exist.
Here if you need the log when the game right when it's freezing (even the log also freezes).
do you have an l2d as a secretary by any chance?
Uh no
I am using Juno as secretary
ok, can you open the settings tab with no issue?
Yes i hope if I can do it fast
ok, this is what i hope you can try to do
open your settings, go to audio tab, there'll be a button with the word repair
press on it
OK Fixed
thanks Ender
When you do the character event, some character change costume in the middle of the talk. Like Souryuu's character event part 3, she change from her first costume to her new year's costume. Is this a bug?
@neat obsidian it's possible. But no way for us to get confirmation for now as staff is out for holiday observation
@coarse pewter its known
Try restarting your device, clearing the game's cache. If neither of those work though, go the settings menu in game and then try a file repair to see if that detects some corrupted files
its likely not at 15% then
@lavish oak You're not able to get the next reward yet. You'll see that the next reward is at 14k points and you've only collected close to 12k
wait what
that and the gauge is at 20% essentially
well we did pass the meter yesterday
Again, the next reward is 14k points and you only have 11k

you get them after the gauge hits 0
you gotta just farm some more
2 complicated 4 me sorry 
it means personal progress per se contribution
fuck.
well, everyone is working together to unlock the items, but getting them is on yourself

hans get sie luger
The stuff at the bottom is the server-wide prizes
So l logged in today and checked the Crosswaves event to see it passed the 25% mark and I'm certain that I didn't get the reward for that mark cause I checked my blueprint count
I noticed this cause I heard people on the subreddit including myself were having the same problem for the 50% mark when they couldn't tell if they recieved the destroyer blueprints
So I'm wondering whether this is a bug or if we're supposed to get the rewards later by mail cause I do remember getting the reward for the 75% mark
You don't get the rewards till after event is over (as stated in the help text). Not sure what you saw for the 75% mark but most likely there was a simple misunderstanding if I had to guess
Welp I guess I didn't see that Thank you!
VH armor not working as intended is known?
And by not working you mean what exactly?

Can confirm
BB's nailing Amagi for ~286 per hit in ch11-4 with or without the VH Armor Plate
its bugged on CN servers too so manjuu will have to fix it instead of yostar
i fix the problem on the lexintown server which is stuck.
What?
Has anyone else here run into an issue with the current crosswave event where the 5% marks are being hit but the rewards aren't actually collectable?
Seems that mistern did, but I'm not so sure on the fix for it.
Sorry for the bother then; I'm sure you've been getting that one quite a bit. It turned out that it was actually me having a deficit for contribution points
Thank you
no problem 
I cant do the normal stage. While other stage easy and normal can do it like normal
Sorry its the easy and hard only can access to fight
One or more of your ships is on a commission
No problem at all 
I assume known bug
its remnants of what was history
meaning, its probably just a placeholder
not a bug really
as it fixes itself once it loads right?
got only 70 data cores
Have no tine to check known bugs, but i kinda might have encoutered bug. Used up all daily hard, norm, easy mode chances and have no bonus tickets, but i still can sortie to medium hard and easy
And can stiil earn points
it is
I also noticed that it only showed 70 but I'm unsure if it actually only gave 70. I didn't pay much attention to my core data amount prior
only 70
shop is now closed so I can't spent my data cores
Then that's proof. Yeah, the prompt only showed 70
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
it does not matter if you both do, one will be declined
Hi, is there a way to fix rally request stuck on phase 20 and on crosswave cant collect rewards please
rally request being stuck on 20 means you need to find another new player to get the last 10
you can't collect the rewards on the % bar till after the event ends, when they'll be sent to mail
thanks
I have some problem with the monthly log in
It didnt reset even when i repaired and restart the game
I did receive the first reward when i logged in
It was 200 oil
And the it got the check mark
so its just not crossed out atm?
mine remains
it will likely fix itself next hour or next reward, so far it seems to be only you though (who knows why
)
Yeah
Guess ill wait for the next hour and see if it reset
Otherwise i have redownload the game again
?
known
Always freeze if I'll back to lobby
what should I do?
one of the botes is in commissions
one of your ships were likely duplicated in commissions
thank you
in the phase 21, we get 70 core data instead of 700
#known-bugs it's been reported as a bug for now
i want to report a bug that i have
so i have bug that crashing my game everytime i login
what device are you using?
asus zenfone max pro m1
that device doesnt have temperature issue or lag issue or annything issue but i dont know why, from yesterday i cant play my game
cuz it crashing, btw when i click back button or click annywhere that crash come out
please reinstall the game
please reinstall the game
i was reinstall, but it still
i was trying every way to make the game playable again but useless
i hope there was update or something
reinstall the game completely, not restart
I WAS REINSTALL THE GAME
Calm down, there's no need for caps
Just confirming since your English isn't easy to understand
Are you using mobile data to install by any chance?
If you binded your account you could install it on PC via a phone emulator
It's probably an issue with your phone
awww
i cant play on PC too lagging my PC spec is low
im just hoping my report can heard by developer
not really tbh
this isn't an issue faced by others
you could try reinstalling again
in my community, some player have same issue like my but they not saying here coz maybe dont have discord
i thing its time to retire
thanks for this conversation
Is there a bug of not receiving stuff from the event? got my answer
Because I didnt get the 700 core data when I collected it
I only got 70 core data instead of 700
Saratoga is so happy that her text goes off the certificate
Also that transparency issue should really be fixed 
hand over the core data 
@obsidian furnace You can report the text issue if you don't mind. And what exactly do you mean by transparency issue?
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@runic prawn #known-bugs it's been reported for now as a bug
Ah, that one. Well it's been reported so it's known. But no ETA of when it'll be fixed unfortunately 
It's been there for quite a while 
currently a known issue
The word wrap issue on oath certificates seems to be an issue on all ships
I think its just that
the names are too long
the ship names 
well, we take individual word wrapping reports
so if you could report what you find that would be nice
or at least
let us know

and we’ll update it
to include all oath wraps we know
rather than just individual reports, an umbrella one
The report I filed is pretty general
yes I’ll just update it then, thanks
But the main culprit is the "Friendly" dialogue
last time we had this case someone made a google doc of what they found iirc 

Like this one is pretty close to going over
And I image the friendly dialogue would spill over
I guess the best thing would be to find the estimated character limit and work with that
that makes it translation
I mean, we were instructed by one translation assistant to send them all word wraps
but we took that one report as interface

so im just in limbo rn 
will only take as interface, see if they can automatically wrap the text instead of shrinking the char limit
w
I think it's around 50 characters is the max the line can hold without overflowing
Give or take wider letters
I’ll put the kizuna pic in the current card but
the likely solution is just to fix the base issue of word wrapping
It is 10/1/2019 18:51 EST. The missions to MLB Italian ships to earn points are still up. When I completed two of those missions just now, I checked the event shop and found that I was not rewarded any points.
Of course then you have fun situations like this where it's barely going over the text boundries
But it still needs to be word wrapped
Such is the pain of graphic design 
you don't get shop points for mlb the ships. mlbing the ships is for a different event.
this one
yes those aren't use for the event shop.
oh
Those points are for this event border
separate points to achieve the frame
have you tried fully restarting the app?
she was in there the whole time. just wasn't showing it
Yeah, just a desync issue. Hence why a restart fixes it 
thanks
The VH Armor is bugged why isnt this knwn yet 
It literally doesnt convert the armor and just became an Hp aux
no one uses it thats why none bothers 
we’ve been discussing it
Had this pop up, none of the girls are on commissions and restarted to make sure i wasnt desynced
Also no other battles were stared
Are you completely sure none of them are on commission? B/c that's the cause of that error.
At the very least, it is 9.9/10 times
I misplaced a pasta ship in commissions...doh
Hi the crosswave reward shows to give 700 core data but i have only received 70 when claiming it
It's a known issue #known-bugs 
Hm...try restarting your device and possibly your network. And as well as trying a different network firstly. But if none of those work, head over to #tech-support for support w/ the issue
Ok
It won’t let me collect phase 21, 22 and 23 of the crosswave event
Have you collected enough contribution points on your own?
Hello i collected 25k points of the event and got all the rewards including the 0% hp rewards and I have 20 blueprints instead of 25
a restart should fix it
it stays on this screen
ok
that fixed it
but it like shouldn't appear in the first place lmao
known

finished the jupiter artbook thing, applied the skin i got from it and even though i did not tap the "set as secretary" checkbox, it set her as secretary
is there currently a bug that the SoS boss does not spawn?
because I killed 6 fleets in world 9
and didn't get the sub Boss
usually you need to kill 5 and the boss spawns
try restarting the app

did you really count it correctly? i counted it to 20 blueprints for that 410mm gun
I think I might already built it, sry 
phase 2: 1 bp
phase 4: 2 bp (3 total)
phase 8: 3 bp (6 total)
phase 11: 4 bp (10 total)
phase 17: 5 bp (15 total)
phase 19: 5 bp (20 total)
when the progress reaches 0% (when the boss is defeated) they send you 5 more
or at 25% now I can't remember
did you take it out of your mail then?
yes
maybe at the early stage of the event I took the first 10 aprox and made it with the one I already had
@vast stone that just happens to all botes p much, they get mirrored when they turn around and it aint a properly done thing 
I got 70 core from contribution reward instead of 700 (which is written on the reward icon in the list). Is it a bug?
Cant get the next mission
Try restarting game
F
Try restarting your device as well as clearing AL's cache to see if that stops the crashing if it's consistent. If neither of those work though, try a file repair from the settings menu in game just to try that out.
No effect

not sure if this is a bug. subs you've assigned in suruga event fight can still be summoned to the fight even though they're in a commission. just subs. trying it with other ships makes an error message show up
Seems like an abnormal behavior, could probably try reporting it to the bot
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Known bug, they'll probably refund the missing core via mail
i dont really think it should have been 700 core data in the first place
Its a bug because of the previous reward
hi I wanted to know why, this object cannot be sold for scrape off the upgrades it has
@surreal osprey it always gives me the same error even with space

thanks anyway, I hope they resolve
Just got so little core data myself from that mission, thought it didnt add up. Gues they will reward that later since it’s a known bug?
It's known, yes. We haven't yet gotten confirmation whether the bug was that it says 700 and should say 70, or if the bug is that it should Reward 700 and failed to do so. Currently pending devs being back in office next week.
Allright, thanks for the info Eunoshin
@delicate sinew We do have a previous report for another equipment that's currently unable to be disassembled. I'll get this equipment added to the report.
both Hiryuu and Houryuu hair clips through the item ... minor bug that needs attention to notice but what bothers more is the full hair and barely the body making it odd
Well you can report the hair clipping if you don't mind. But as for the body, that's not a bug but just how sprites are created. They obviously can't show a full body sprite there and there's also no reason to cut the hair off
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
steps for reporting
ok so i exited the game to do some things and when i came back in it ( i didnt turn it off properly ) it was slowed down, the sound was creepy and especially jupiters voice, i litteraly shet my pants cuz it never happened before it would just restart the game or say bout my connection, and im also in a dark room rn so can u imagine how creepy it is with that jupiter voice ( like its corrupted ) idk if its a bug but im just here to say bout it.
its normal now when i restarted the game, nothing big tho
sounds like your device having an issue as it returned to the game
we’ve never heard anything like it either
i will never use jupiter again now lol
maybe it was the connection idk
it only slowed down the sound and all nothing big and i easily fixed it by restartin
most mobile game (AL included) don't do so hot after you leave them running in the background for a while. they tend to have a lot of slowdown and restarting is the only way to fix it.
So this can happen https://streamable.com/l9f93
If you drag a ship to the canal before it loads
Fun things happen 
And the fun increases if you drop another ship on there post-load 
nimi has ascended 
ok then. that's interesting.
It doesn't matter which ship it is, btw

try restarting the app
no it is known, a restart will ideally fix it
For the issue I posted? 
Exiting the dorm will fix it I guess
But you can reproduce the issue on any device
ah sorry, for some reason I thought you had the same image as cobalt
or maybe I really did see the same image as a bug, but
I odnt recall seeing your issue, so let me check real quick to see if its known
Also for the record it just loops over and over again with the first girl walking on the edge and the second one in a state of perpetual special touch across the canal
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
I uhh
Don't even know how to describe this one 
Is it possible to post the video instead of the screenshot?
yes

why does the 38k cross event reward say 700 creds
but it only gave me 70 creds for data exchange -w-
#known-bugs it's known
what are they going to do to fix it?

no idea. that's up to the devs to decide.
because adding an addictional zero is pretty misleading
i suspect it's a simple typo.
fine gonna email yostar about it then
for what reason would you email them about a known bug?
staff are on holiday
they wont be able to take action until theyre back
I don't like being misled by typos
we're sorry for any inconveniences, but again we will not be getting any fix until staff are back from holiday so we will see what happens then

one of the ships in the fleet are in comission
Woop case closed
same mission, different texts/descriptions
your returnee partner has not finished their tasks

Chinese small things in low-right corner.
Ive been reinstalling the game but it cant be fixed
#known-bugs It's already known
Yeah, devs are away right now
I get this because m phone doesn't want to update the events
try restarting your device and possibly your network. As well as trying a different network
and such issues are for #tech-support
It's a general issue w/ the UI at times. A reload of the screen should ideally fix it. If not, a restart of the app will
I tried any stage and I restarted the game this keeps happening
Known issue at times w/ fleets. And iirc, either redoing the formation from the formation screen and/or restarting the app should fix it but I can't remember for sure off the top of my head 
That's intended. The point of the tickets are to either allow EX runs, or do other runs with better reward drop rates
/15runs
You are not limited to 15 runs of each difficulty during Crosswave. The first 15 are more lucrative when it comes to part and equip drops, although you may continue to attempt any difficulty afterward. The point reward is the same after 15 runs. You can use the tickets for EX attempts for more of such "drop boosted" attempts.
But they fully intend that you're able to endlessly run easy / normal / hard mode if you just want points
read this
oh i wasn't aware that's how it worked. thanks for the clarification
i thought it was 15 tries max
in challenge mode. is this a bug? for some reason i cant retire them
They should be in a Crosswave formation (whether that be EX, Hard, Normal, or Easy)
oh ok thanks

Not sure if this a new bug or I just never noticed: The victory screen after a PvP fight is done, the commander's rank text overlaps with the bar
Ye, it's an old known one (unless they did fix it but then broke it again, but I kinda doubt that)
Ahh, gotcha. Took a look at other screenshots show that "Captain" just happen to fit without overlapping, so it could've been there since the UI overhaul
It's a known bug. We haven't yet gotten confirmation whether the bug was that it says 700 and should say 70, or if the bug is that it should Reward 700 and failed to do so. Currently pending devs being back in office next week.
70 core data 
I was checking out crosswave for the first, but the cutscene things kept looping and replaying without any way out other than restarting
Does it happen if you restart game and go back to cutscene through the archives?
I have no clue what I did
Well then
It's probably just where tapping too fast causes the UI to load incorrectly or something along those lines. And unfortunately there's no way to replicate it easily I'd assume
I had a little glitch
It's a known bug
Translation/text-grammar: in one of queen elizabeths lines on the docks/character screen the text reads “peasant! Who permitted you to peak?!...” it uses ‘peak’ instead of ‘peek’
I wonder if it intended "peek" or "speak"
But that one is known: https://trello.com/c/eZLV5klH/265-queen-elizabeth
Queen's Command
When entering battle, increase Royal fleet's Firepower, Torpedoes, Aviation, Anti-Air, Reload, and Evasion by #%. 'Long live the Queen!'
Rewording. Has additional text not present on other skills. Single to double apostrophe quotations.
When entering battle, i...
1
Low
it's "peek" the rest of the line is "...i have not prepared myself yet"
I remember filling in a report for it some while ago but it never popped up anywhere 
Probably because it's been known for at least a year. That error's been in the game since the beginning lol.
restart the app
@sour idol
What happen ?
thats log mode, its for debugging, pressing hide will get rid of it
Ok thx for information
um sorry i would like to report an issue
phase 21 reward is 700
but I only get 70 out of it ?
can anyone check that ?
thanks
its a known issue
do we get the rest anytime soon?
staff are currently on holiday
when staying online during reset it doesn't reset cat purchase counter (had that 2 times now, maybe because app was in background)
you need to restart the app to get everything in order
I'll ask this a second time since I didn't get any response when I asked it before and I'm still unsure if this turned to a feature. Was "Aviation Fleet" permanently renamed to "Air formation"?
Crosswave event is giving 70 core instead of 700
The Time Limited screen has a bunch buttons for events that already ended, all of them leads to "Highway Star" now
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@errant scroll is it air formation everywhere?
Yea it's air formation in every aviation fleet
Clearing a large aviation fleet shows:
Made a recording, literally Essex froze my game
Verizon Wireless iPhone XS Max 512GB , IOS 13.1.2
Daily > Advance Mission stage
Force close and restarted app, it’s working now
Can't get Log Mode to activate 
Well it's most likely corrupted files. Try a file repair from the settings menu in game firstly to see if that can detect anything
I have this for 10 days or 7
If you're referring as to why it won't progress, that's b/c you're waiting on your paired commander to finish their missions as you've completed all of yours
That unfaire 
Err
That's exactly where mine's stopped too 
Right. You san earn 500 points / 20 rewards by yourself.
Is the 700 core data a bug? Cuz I only got 70 core
Yes, it is. We're unsure if the bug is that it incorrectly says 700 instead of the correct 70 OR if players were supposed to actually get 700. Staff is away for holiday observation so we're just waiting on confirmation about it right now.
Ok ty
i see a major bug in raid reward, i got 38000 points, i should have gotten 700 core data as said, i only got 70 core data. please advise
the other reward 300 core data was correct so im sure the system made an error
Read my above message 
yes but since the otehr reward was 300 core data . im sure its a mistake that 70 core data
it cannot be 70 that is all
Well, no one can say for sure
it could very well be either. But that's why we'll have to wait for confirmation 
alright
So I know it's been reported that it's hard to change shipgirls on the event menu but even when I long click it does nothing. Instead the only thing i can do is just casually drag them around
Ah wait nvm found a way to do it, disregard lmao.
I reached 38k point in Suruga event, but instead of getting 700 core data, i only got 70 of it
currently a known issue
I was suprised when i only got 70 core data
Well, okay then, thanks. I'll continue my sleep
My submarines are with glitched red zones
Some red zones should not be red
Here some red zones are not red.
Im not sure if I moved the sub
But since I started moving them, I started noticing this bug. Maybe it was there before, Ive never payed much attention to subs
If you move them, the areas they can go to move as well.
You missed a spot
Don't worry about it

Takemaru’s drop rate from SR cate crates seems absurdly high. May just be my luck but I believe cats are supposed to be evenly spread and not weighted.
That's just bad rng
\
HELP! I ONLY got 70core with 38k PT! It supposed to be 700core,what should i do QAQ...
currently a known bug
Could this bug be fixed in the future?
I dont see why it would be unfixable
👌
Help my cubes gone like 59 and Coin there ia at least 50k coins in there
Idk if someone just use my acount
you would need 87k coins to use 58 cubes
I remember correctly last night its still 70
w,ait no
checks out, 43k
contact customer support so they can go ahead and check logs to see if anything happened 
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
make sure to include your uid, server, and username

it is just a bot message, you do not have to respond
So i just have to wait then
I have completed the mission but it does bot refresh
I has bot refreshed for day already
Not
Your other player/partner isnt playing the game
known, waiting for devs to come back
just noticed that i "lost" my rank in guild since two days ago, is my game bugged?
I'm still the current master btw
tried it, nothing happend. is that supposed to be download some files or something?
If it detects any corrupted files or any abnormal, it'll redownload those assets files
Known bug right now. We're unsure if the bug is that it incorrectly says 700 instead of the correct 70 OR if players were supposed to actually get 700. Staff is away for holiday observation so we're just waiting on confirmation about it right now.
okay =), juste adding my total core to show that i didnt receive 700
hello, I lost my account azure lane since the update and I would like to recover it possible
I believe the folks in #tech-support can help you out
Ho, I try this, thank you
Has this already been reported? Tried to do EX and I got this.
A game reset fixed it though. I was stuck with the Crosswave screen over everything
I don't know if I've seen it for Crosswave specifically, but in general that's a behavior on different screens that can occur if the game's been open too long / you go through screens too fast / just cause
But you did the right thing, in that you restarted
Queen e ability doesnt show activation in pvp, but only in pve
You sure it just isn't at the top of that giant stack of procs?
Also that picture in picture
ya that text is a bit oof. might have wanted to omit that
Nope
I dont even see it when I go into pvp
This is pve
Pretty sure it's a glitch
It does seem to show up but it’s REALLY off screen
mhm. in PVE the backline procs get shifted to the viewable area because you can't pan the camera. You can pan in PVP, so they appear over the appropriate ship instead.
the 700 Coredata event capstone reward is bugged
instead of 700 Coredata I got 70 instead. I hope the devs could double check it.
Known issue
@tough harness It doesn't explain the inconsistency(look at Nagato and Akaga showing in full view) and the fact that it TOO far off screen to the point you can't see unless you swipe the screen really fast
Fair. though it does work at least.
Oh wait, scratch that for the IJN ships. It's now been changed to where they all show up way in the back. So it's at least consistent
I found a bug where you press info while holding a shipgirl in the fleet arrangement screen it will stop them at the spot you pressed the info button
It reverts back to normal if you leave the screen or try to move a girl without pressing info after dropping
It's known.
I didn't see it in the known channel uwu
Well, as in, it's been brought up in here multiple times a day. Most recently about 3 hours ago.
ah
it would be obstructing the yellow caution bar
try puttit in the corner of the room and then flipping it
How to fix it?
Unfortunately we're specifically for the EN server so there probably isn't much we can offer here, sorry to say. You might be able to find some more support over at the AL Community discord server as they're for JP/CN as well as EN
Ok tq
It's a known TL issue
in general you want to formally report errors, not dump them 
found a very minor visual bug/feature i think
swiping from an elite bote to pr makes the weird wispy stuff on the bottom of the background purple, but it's normally gold


this happens always?
yup, it's pretty easy to reproduce it
I dont believe its known, im having some issues using trello right now as well

go ahead and report it and I’ll check again once I get home @pulsar zenith 
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

McCall was listed "in Challenge Mode" when she wasn't
She also randomly found in the Crosswave fleet
is it a bug or just me being stupid
They just used the same text. In Challenge Mode=Crosswave in terms of that text
Yea but according to my friend (who shared me this screenshot) they didn't even put McCall in Crosswave fleet
Also they somehow cannot add their friend until after they put McCall out from the Crosswave fleet
My daily mission hasn't reset yet
I'd highly doubt the game would randomly assign a ship to Crosswave w/o some user interaction
Perhaps some form of desync then or something similar regarding the friend though as that hasn't been reported before and I'd imagine it was a one time thing
@earnest scarab Server reset isn't for another 30 mins
most likely though
they said their friend got this "Cannot add friend with locked character" thing, and their friend is only able to add them once they cleared their Crosswave fleet
for some reason
Personally not sure then honestly
But if the game said it, there were probably some internal restrictions blocking it for one reason or another
Hi i'm the guy that had the McCall problem lol
Another detail is that i had once an error just a day before the crosswave after clicking the normal challenge button
idk if this can be related and the game glitched
yes
its indeed in #known-bugs
@signal scarab we cant help without knowing the error unfortunately
especially if its happened in the past, its hard to investigate if its not happening at this current moment
if it happens again let us know and make sure to get a screenshot of it and open log mode to get a screenshot of the log
how to open log mode is in pinned messages 
Yeah i will try to be more precise in the future, thanks
Also got 70 core data instead of 700
Same here, got 70 core data. Eh, but I really wanted that improved snorkel!.. 😦
Is this a bug? Selection of medals .. 
not bug turnoff show highest button you can see all the medal
@normal geysernot bug turnoff show highest button you can see all the medal
@analog mica Oh yes thanks you,
i did not see the check box xD
Phase 21 of crosswave gave me 70 cores, not 700.
I didn't get 700 core data from activity rewards though pt>38000
known
I see the 70 core data is a fun one this morn
I wish mods would start muting those idiots that don't read #known-bugs and comes brag about KNOWN bugs
Reading the #known-bugs is long. It's easier for everyone involved to just say "it's a #known-bugs"
And hopefully, the next person thinking to report it read that it is a known bug here, and cancel their intent to report it.
Also, tbf, the original title this bug was submitted under is... not intuitive
It references "5% progress reward isn't working" and not "I'm missing 700 core data"
So there is some player when the point is reach 38k they actually got 70 data core not 700, i want to ask is that a bug?
its not known if it should be 70 or 700 core data
So still no answer then
devs are currently not in the office for clarification
they should be back in 2 days
Yeah, well we'll just have to wait then..
Until then i want to collect more point 
Ahh... the battle log hath appeared
It's just a debug log. Press "Hide" and it'll go away. And steps of how to activate it are in the pinned messages if you wanna know for reference 
Small language bug when u accept someone into guild
That one's known, I believe
For the cross wave event I only got 70 core data instead of 700
just reporting the 70 instead of 700 thing too
it's known #known-bugs and don't double post like that gacha. it's considered spam.
I can't deselect early obtained medals
(Also I have the 70 cores issue too, but I know it's already known)
It's already pressed
yeah but
press to unpress it 
Oh, there
Thanks!
I know the 70 instead of 700 core data was already reported and it is on the list of known bugs; I made a video of it, if it's needed for evidence or sth [sadly it's not the best quality], but I don't think it's needed if so many people reported it; I hope it will be addressed when the devs come back from their festival break : )
you can send it but I believe we have enough evidence
devs can also check logs of users, so they have it internally as well
^ same @crystal dew I also got 70
i got scanmed of 630 core data from the crosswave event
Everyone did
no need to tell us over and over guys 
@dark anchor yes its known though, I think its a desync

Help?
pls dont double post
it is known #known-bugs
Sorry

Well, all of ypu still asking about the core
Fyi, i've asked it here at 5 October. So, no need to ask again guys. Try to read and scroll
Hilarious.
its been asked everyday since probably the 1st
@frosty gyro well yeah
we're used to telling people its a known issue since, well since the beginning of this channel really so its
all fine
And, it's kinda funny of how people never scroll up & see whats the latest issue
Because everyone thinks they're the first to experience it.
@small knot Bruh, do they never heard about "sepuh" or something
well we cant do anything about people who dont want to read #known-bugs so its all fine, we monitor this channel so we're used it it 
Well, okay. Respect to the dev.
Press F
Known bug right now. We're unsure if the bug is that it incorrectly says 700 instead of the correct 70 OR if players were supposed to actually get 700. So we're just waiting on confirmation about it right now.
Sorry
No problem at all 
I just know it'd be odd if 70 turns out to be the correct total when 300 is an earlier milestone. inb4 we were only supposed to get 30 there.
p sure its 700 as its 700 across all clients
I’d be surprised if they typoed 70 on all
oh well we’ll find out 
Seriously it said 700 and i got only 70
Small grammar issue with Belfast’s oath.
An issue that's been known about since the day she got her oath skin. They'll fix it someday.
kay lads, I got a problem here
The thing is for some god damn reasons, the game thinks that I've cleared both Hard Map and Daily Challenge today even tho I didn't.
here's the proof

have you restarted the app?

Should I collect this now, or just wait until they fix the 700 core data bug?
Wouldn't make a difference, they'd still end up compensating everyone else regardless i believe.
@low gust It's an issue with how the game is saved on your device most likely. Head over to #tech-support as this is more suited for there and I'll attempt to help you there
Ok
is it just my phone or azur lane crashes everytime the screen goes off
Every time the screen on your phone times out? Sounds like a device issue. Try restarting your device, and also perhaps trying to clear the game's cache
I literally joined the server just to figure that out, I only got 70 core data
Yeah, it's known. Affecting everyone. Nothing official from the devs yet.
yet people will always tell us
Oh i came here to report this too, at least I'm glad it wasn't just me
So I take they will fix this by sending the remaining 630 via mail, right?
Who's to know, tbh. They could do that, or it could be that were actually supposed to get 70 but typed in 700. We're just waiting on confirmation for now
i guess it wasnt just me then
Well ideally then, we should get the same. Just gotta wait for staff to address it
Forbin's main screen 3 lines have crackle in the middle of it
are you able to get a recording of it?
I assume it's like this in everyone's game, not only mine?
I see no point of recording audio file present in the game itself
maybe not everyone has forbin 
Lemme do a screen record in a bit

so its pleb hell







