#bug-reports
1 messages · Page 103 of 1
Maybe I'll try to clear cache 1st
so what you're saying is my bug is desyncing and its causing the same bug with a different error
@frosty gyro
@frosty gyro more like stuck there for 10 mins
can't update
I tried restarted already
check pins for log mode @dark ledge
it keeps saying error dowloading l2d 4
Well it still
@versed panther can you send a screenshot
cant download the last 1/6 of the update
Check pins?
one sec
lord
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
Same as me @gaunt gazelle
help
@frosty gyro keep up the good work Kawa
Thanks
This error keep spamming, even there is no error
Newest log from me
screenshot I mean
After clear cache
How to show log of AL?
/logmode
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
Sec2
One message removed from a suspended account.
goodluck
For the stuck-on-update-issue
@split nebula can your report that under interface 
it's a very big download
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
One message removed from a suspended account.
@foggy dove change connection? How?
it's caused by adaptive resolution
use a diff internet
but mine is the same 
there's a lot of files
it seems like the constant "system error" only starts popping up when you try and tap into the "the special banquet" tab in events
so that's why this happens on slower connections
mine is trashy tho :notlikeduck:
@foggy dove hmm not helping
Here mine
le update issue tht i have now
Hey there, blank selectable Special Banquet with error 14
known
I don't think it's a connection issue, at least, I can stream and download other things smoothly
@frosty gyro im not reporting the bug im just observing how the bug can be reproduced
Welp another waiting game for me
I don't think it's a connection issue, at least, I can stream and download other things smoothly
it's too slow
because there's a lot of files
@rocky willow
message belfast
vpn works to download the files tho
^thanks for the workaround. VPN works indeed
@frosty gyro thanks for the hard work
Black Prince white princess skin voice missing
get one
there are free ones on the google play store/app store
it need money.
then it faster to ask friend/other people to give u tethering
@cloud stratus have you updated voice data
restart your game/phone if you don't have the voice after downloading voice data
For some reasons..... I can't update the game.
use vpn
Oh.
@cloud stratus I don't have the skin, so can't confirm, but please report it in that case (tho it's better if someone else can confirm)
My game gets "Unknown error 14" on the secretary screen and when trying to click the "special banquet" event
known
ok thanks!
adding additional info about system error 14: i have 2 different servers in 1 binded acc. while the first one i logged in (lexington) have that error, the second one (avrora) doesn't have that problem.
Update on my error 1:
It still continues after both a game restart and device restart, beings as it happens at the same spots as the error 14s I want to assume the error 14 is causing my client to desync and showing as an error 1
That is all, keep up the good work Kawa, Aki, Res, Ender and the dev team 
download not moving
use a vpn
The update is not downloading even after rebooting the phone and WiFi router
Try vpn, as post above you said
I updated just fine, but L2D update is having trouble.
updated to 530/1652 then jumped back to 1/1652 wtf?
use a vpn
inb4 everyone needs a vpn to play this dmn game
Not everyone is rich enough to get VPN
i dont use vpn. and please, there are some good free vpn
Like what?
Because in the past, I was screwed over by so-called free VPN that introduced virus into my computer
I'd rather not take that chance again
i use protonVPN tho.
but idk if it go through the game. im not using any vpn rn, maybe you have problem with low speed / high ping / isp.
What is wrong there?
@bitter ridge u use pc or phone
Both
try kiwi vpn for Android
@simple oak It might be intended but you can report it if you'd like for confirmation
Alright. Also I see that Ajax, Warspite, York and Illustrious have the +20% xp tag when selecting them in dorm, but the xp boost should only work in sortie, right ? 
@cloud stratus You can go look in the build menu, this is off-centered. As if there was an event build but there's none.
was it not pushed to the right always? i don't even remember 
No it was not, I know it because my OCD is triggered right now 
CN gets cats and a rainbow box and chips for free? 
@left fossil I'll see if I can ask about it to figure something out about it
They even get more cubes 
#oot Btw what happening about this error?
That error is almost always caused by a corrupted and/or missing file(as you can see the game is using a completely wrong loading screen). If you have your account bound, please do a fresh install (and be sure to use a stable connection if you weren't before)
crimson echoes wallpaper
need to reinstall
If you have a L2D skin as your secretary, yes. It usually happens when you try to open it too fast while the L2D is loading
latest honolulu one that takes forever to stabilize... right, thanks for the info
ikazuchi inazuma
with skins*
Ok2. Thank you
buy skins in shop right now, available for limited time

This (cute AF) loading screen
known
Nice try. I hope u fix this.
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
it's reported already

User Info: 0
System Info: Oppo A3S
Frequency: Randomly. I'm not sure why it happens
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
How to Reproduce: Go to the profile...
Low, Android
oh ok. I just don't see the information in the known bugs
Oh, I missed that one when I read over the reports from this morning. hence why I shouldn't trust my sleep deprived eyes 
Anyo e else has a bug where Lena (elite light ship) isnt automatically sorted into a comission slot when you press recommend on starting a comission? All of my ither ships do but not Lena.
is she in any hard mode comps 
Why I always getting system error 14 unknown error 14?
Oh ok, thanks

@foggy dove nope. Ive never even used her
So she's level 1?
Nope 37 or something. I put her in manually most of the time and id figured id be patched but no so here i am complaining :p
Is she locked?
Ofc
Well, there's only a few reasons why she wouldn't be auto-selected: Included in Hard Mode fleets, not locked, you have more ships a lower level than her that meet requirements when you auto-select for commission, or is level 1. Might be another reason. I'd double check the first two just to be sure.
I got nothing then. You might just be unlucky. Personally, I didn't have this problem, so I'm not sure what funny business your Lena is up to.
Should i make a bellfats bug report?
I'd wait for a mod to give their input first.
i'm sorry but my Lena is OK @Gr4de#1589
Then what else could it be? I dont have her in any formation. I've already checked.
Lena is my lowest ship level rn. You probably have lower level ship than Lena
If no then I have no idea why it happen to u
I already said shes the lowest but here is your proof
Do isolated incidents or bugs that only appear to some exists or are all bugs global?
Depending on the nature of it, sometimes they'll ask you to contact customer support instead
@buoyant hemlock #game-news
@limber pendant You can report it if you'd like to get it noted down. Not sure what the issue is
Maybe special banquet is source of error 14 🤔
Yes, it is. It's known and being worked on, as per #game-news
After update lost Warspite from docks, and i am 100% sure that i did not retire her
You're not filtering her out or anything? Or maybe she is not locked and level 1 or something?
She was lvl 100 and filters are:
A Level 100 ship went missing 
Try closing the app, waiting 10 or so minutes, and logging back in again
i am using 2 different phones and already done it
Well if you're truly sure you didn't retire her and you've waited that amount of time before logging back in, contact support and perhaps they can offer some insight
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
email for customer support
So i saw someone exploiting the exp buff
exploit in what sense
smells like a bug
Yeah.. u can say that @foggy dove
where did you see that
first thing ^
+200%+? What?
Saw it on twitter.. But the poster is deleted it
It's just like a minute post and it disappeared
Wtf even that ???
anyone here cannot update, could try it again?
Maybe try to @ the people, I feel like nobody's here
well it improved from staying at 2/1667 for like forever, to 5 minutes 2/1667 to 4/1667
oh geez, I was able to sleep and wake up to a still active chat
@soft sundial So even after closing the app right now and trying again, you still can't download the update?
yup cannot
@fallow niche ^ One user who says they're still not able to
@Nich.Monday『JIBRIL』#6292 Do you mind opening up log mode on your device when trying to download the update?
/logmode
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
got it
ok i got the log
Send a screenshot
so i already finished Yamashiro's free skin event few days ago and claimed everything
but the small patch just now made me able to claim the reward again
so i got two yellow catbox
also, i think the error 14 is fixed
VPN Lane
Network issues are known and being looked into as per #game-news
yo
I think I noticed the bug 14 come from
Yamashiro mission turn blank for me
and when I restarted the game
the last mission was completely finished but with uncollected rewards
so basically I was get another free SSR cat box and another yama's skin again
the system error gone?
Still here for me
@copper urchin Be sure to close the app, wait a few minutes or so, then restart it
close game for ten mins and then login
it said uncollected

actually that gives me another free ssr cat
I still have the error
Same deal. Close the app for about 10 or so minutes, then log back in and retry
that's still blank for me
that red notif icon in event icon is for yama mission
which one I already finished and collect it
But in your previous screenshot, you still had the reset skin one uncollected. Did you try collecting it?
not yet
That's the reason for the notification then
But it's not collected so it's expected to give you a notice about it
so if you collect the skin again
no error message in the main screen
nothing happen
the red thing just gone
no window for yama skin collected
u got two skin to use?
nope
ok
it just... click collect, and then red thing gone
:notlikeduck:
the screen that tell you obtaining a skin is not appear
Extra gold cat box can't complain about that 
@copper urchin so your error also gone?
Yep yep
not much we can do abt it either
I can't get rid of system error 14, yamashiro event screen is still white
@summer knoll and @manic radish got extra stuff too
Error 14 solved for me too.
Ok
Thanks stuffs 
Guys the download error fix?
am i the only one whose ajax not receiving 20% exp buff
@edgy violet some people are still having issues. Can you try closing the app and retrying to download it in a minute or so
@viral forge so yours isn’t showing the buff?
u didn't dorm her 
@viral forge yeah it’s active for me. If I had to guess, your other ships are in high morale and getting the 20% buff from that and evening out with Ajax’s buff
No problem at all 
guess i'l just wait for a solution for the update issue
@soft sundial Do you mind closing the app and trying again now?
@edgy violet If you're still having issues, can you try again now as well?
Btw, the 10 minutes closing helped
System error 14 gone and free sr cat box
@wide tundra If you're still having issues downloading the hotfix as well, can you retry downloading it now?
I got the extra cat box bug
What do I do?
I mean, it'd be nice if I get to keep it but I don't wanna cheat and certainly not get banned lol
It's fine to go ahead and collect it. Just an oversight from fixing the System 14 error.
Hi is this the channel where i can ask or report some things in the game that has issue?
yes
I can't seem to unequip that 3 medals after they got upgraded. Any ideas?
Turn off "show highest" and you'll see the lower tier medals and be able to unequip them
Okay. Can you collect the logs for me one more please?
Got it. Thank you very much. I'll let the team now. But as it is after hours for them, unfortunately I can't say when the response will be
wonderful, wonderful logs
alright~
so have they tried a vpn yet
I tried backreading but im unsure how far it goes
@soft sundial have you tried a vpn?
i dont have a vpn in my ios
free ones are on the appstore
So recently I have this bug
I got two cat ssr boxes from Yamashiro event
I dunno why
I collected the 1st ssr cat tho
not a bug, it was reset for many people
cant really do anything about it
Eh, I want another one too 
@soft sundial can you try downloading VPN Cat and applying it then attempt to update again?
yes doing it now
So the second Yamashiro cat is not a bug?
More of an oversight when they were fixing the system error 14. Not much to be done about it though
you should be able to turn it off and delete it if you want
Says "out of ammo" when dorm food is used up
(didn't see this after a few scrolling ups in known bugs)
that's... intended as far as i'm aware
Always been like that
not a bug
pretty major bug.
Cannot properly swap the exp buff ships
^ Only appears mid-sortie, the fleet formation in "Formation" is fine
I uploaded it on google drive so you don't need to download it https://drive.google.com/open?id=1RTbc5W63uvJf_5E0H9uoV7w4qh6owMOk
Seems to be the usual hitboxes on my end
have you tried restarting your game and device?
Emile Bertin's Heart of Iris (Skill lvl 1, Needs confirmations for other skill levels.) gets triggered by possibly any ship and when she's alone. I tested with Z23 kai, Downes kai,Ayanami kai, San Diego kai, Prinz Eugen, Maya, KizunaCA, Belfast. Sortieing with Emile/Suffolk/Ayanami still triggered it. changing flagship from Zeppy to Monarch still triggered the bug.
Do you know for sure if the buff is being applied to anyone in those circumstances? Could just be triggering, but no one benefits
I'll test it rn
Seems to be a visual bug, Portland's, Köln's and Ayanami's damage for guns and torps did not increase.
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Cat lodge exclamation mark notif won't go away even though I have no training going on.
known issue
Thanks.
Not sure if this is a bug or not. I noticed that when I get a cat that has a skill in slot three that maxed out at level 1 it doesn't get a 4th skill point. You can see in the Antenna SS that she has 4 points in skills while Bishamaru who has ACE which maxes out at level 1 only gets 3 skill points.
It's not a bug. I'm 90% certain that's how it's intended and acts across all servers
Not sure if this is a bug or not. I ran a fleet composed of Lusty, Warspite and Ajax at 8-2. No exp for the Sardegna event points. Do I need York there as well or am I missing something here?
https://cdn.discordapp.com/attachments/460645783021289472/619272401037033472/unknown.png
EXP bonus only applies to Ajax, York, Illustrious and Warspite in sorties. Point collection starts 11th September only.
Thanks for the heads up.
i unlocked a higher tier for my renovation medal, but i cant remove the old tier medal from my profile
Examples of the lipsyncing weirdness for the Fubuki's Music Pixy skin that I talked over at #game-feedback
The way she keeps her mouth closed when she says "yo" bothers me a ton, also the lipsyncing animation could be a bit more polished in general
It is more apparent on the second video
Yeah, I see what you're talking about. There were a couple of issues w/ L2D lips before so this might be a side effect of it or it could just be an oversight w/ the skin but can't say for sure
if you don't mind, please report it for now while being very specific it's for that one part and we'll get some confirmation on it
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
ok thanks, will do
@hybrid arrow just an fyi
the bug report you sent
would go under translation 
no graphics
Yeah i wanted to cancel it but you said i cant xd
sorry 😦
do you want to send it in again
sure
!abort is also a command you can use to cancel the report 
ah thanks didnt know
that doesnt work 
did !cancel !bugreport and !feedback but didnt work
She will. You can't use the command when it's on a reaction question. But when it's a question where you have to type something in and not react, you can use the command
we can always accept it(if translators do) but it didnt ping the translator assistants and if accepted we’d have to move it (not hard at all
)
oh a react question
thats probably why
I mean
I'm canceling the report cos translation issues are formated differently
Please use translation workflow with "Suggested Translations" category 
I figured you’d get the gist 
ok i will resend the bug report, sorry for saying all of kinds of stuff at the same time, I just joined the server and been playing the game for a year now, got a lot of things in my mind 
it's ok 
Isn't the description of the second skill of Belfast missing anything?
Why is the numbers are not same ? Is there something affecting it when we are not in battle ?
And this
Any idea of why my “bonus XP” ships are getting the same amount as the rest?
@dire tangle morale
What about the other one ?
dont remember
I just remember its been brought up multiple times
but I dont remember the discourse of it

Oh ok
Wait, isnt the 20% extra XP event on, and the other part comes later? Also, morale is maxed on all ships (that was first sortie)
some commissions show and reward different amount of exp, known issue?
Cargo Defense Ⅰ, 1 hours, shows 600 exp and 0+ quick finishers as rewards, but only gives 570 exp
I don't have a proof right now (clicked too quickly and reacted to the numbers after the fact)
I would like to report a bug where I cant remove this notification? I accidentally forgot to get the reward but I cant claim it now and its permanently giving me that red notification
Is there any fix yet to make the game NOT go to sleep mode after a certain amount of inactivity?
I'm multitasking most of the time, so I need to constantly click somewhere in the game to keep it awake.
@sudden kelp It's based on your phone's timeout settings. So if you wanna extend it, go to your phone settings and turn up the amount of time before your screen timeouts
@toxic heart General known issue w/ the UI at times. A restart will fix it in the meantime 
Isn't the description of the second skill of Belfast missing anything?
Yes, it's ending part is cutoff. It's a known issue
Is the Dorm bug known, where trying to add ships ends in an "Invalid input error"? I tried removing two ships, now I can't add any, tried restarting.
Seems it's something on your end. Try closing the app for about 10 or so minutes and then logging back in. If that doesn't work, try a file repair from the settings menu in game
Will do.
I have the exact same issue. Trying to add a Shipgirl results in a "Failed to add ship: 1 : Invalid Input" error message. I restarted my emulator several times and even tried on my phone and tablet. the issue persists across all devices, so it's not a hardware issue.
Able to add fine for me. What ship are you trying to add specifically?
scratch that, it finally worked on my phone -_-
it was weird, I wanted to level illustrious and york for the upcoming event, as Ajax and WS are high-level already. couldn't add Lusty, tried others, same issue.
Thanks for your advice, can't really explain why it didn't work on my emulator or Tablet. my phone is a relic running A4.4, the others use A5, that's the only difference
Thanks for your input, mate. maybe it's just a matter of closing the game and waiting some time as you suggested 🙂
@molten wolf if @hollow kraken 's suggestion doesn't work, try a different device if you're a multi-user (emulator, tablet etc.).
good idea.
this seems to be a bug on both JP and GL (can't speak for CN since I don't play CN). On both servers the very first medallion is always equipped as you can see. Obviously, I only have 4 medallions equipped and I can't equip more than 4 because that one blocks a spot.
Repair and logging off for an hour didn't work.
What ship are you trying to use specifically?
Any. I've tried Montpelier, Illustrious and Cleveland, Vampire. Either trying to put one or two, doesn't matter.
currently Ajax and Warspite are occupying.
Tried others, same error.
I'll try and add any on another system, maybe that fixes it.
Hm...I was actually just able to replicate it. I took off all my ships and then tried to add Warspite and got the error. Now all my ships seem to be giving that error when I try to add them 
Huh, how about that?
So it seemingly has to deal w/ the exp buff ships perhaps. Were either you Ajax or Warspite max level and not awakened by chance?
No.
Warspite is 74, Ajax 43, illus 99 and Portland 99, yesterday I had those 4 in.
Ah no, I had warspite, ajax unicorn and vampire in.
today I tried removing uni and vamp for illus and port
Okay. Well I was able to add mine back now after closing the app and waiting a minute. So I wonder what makes it consistent if there is a way
I also have another glitch, not sure if connected, trying to claim oil/gold, or commission rewards will give the message that I claimed X, but then the reward reappears and only adds the values after a second claim, the first claim doesn't do anything.
That might just be a desync of sorts. But please do try to record it happening just for reference material
I don't have a software to do so.
that's been around a good while, p sure its just slight desync
Just suspicious because those issues coincided. Alright.
you tap, the icon goes up as usual when you tap, but nothing adds and the icon reappers in a sec and then it works
not related to the prior issue
Okay. Well I believe I found the issue w/ the ship adding in docks. But if my theory is true, a restart should fix it (as it has for me throughout my testing)
I've tried on a different device now, too. Same error. I'll try and close all apps and report back in 30min or so.
So one way it's always consistent is leaving the app on the background to the point where you need to use the reconnect prompt. After accepting that reconnect prompt, you'll always get that error until a full restart. There might be more to it, but that's one way to always get it.
Still don't get it fixed.
I'm also having trouble after coming back to a session, getting the onscreen message of "reconnecting". It either continues where I left off, or after tapping the screen it updates (gold/oil values for instance) without a message. And closing the app/restarting and repairing hasn't done anything, troubleshot on difference devices.
Well we've gotten the error message written up in a report but not sure why yours isn't going away
if you find anymore out, let us know and we'll get the report updated. Perhaps try a different network if possible just to try that out as well
Network? You mean a different internet connection?
Correct
Sadly not an option. Alright. Thank you.
uncheck the "show highest" box
Ok ty I’m an idiot my bad
Even after properly triggering the reconnect the issue isn't fixed. Even when closing the app and not trying to fill the dorm after a reconnect. Officially out of ideas.
Can you screenshot the logs when you get the error? Just to compare it to the ones I received when I tested it
/logmode
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
Not getting it to work, 1 moment.
Sorry, can't make it happen. It does all the wrong things though, lol.
Is there a way to do this on an emulator? Currently trying on phone to no avail.
there isn’t except macros
Can't get it there either. 
There is nothing else to it, than swishing your fingers together on the left side of the screen?
also holding a finger on the right
yeah.
bezel?
like where the screen cuts off
not sure what you mean by pinching it.
I'm trying to do the motion on the left most position of the screen.
and you are also holding a finger on the right
Assuming this is about the dorm thing not being able to add ships right.
Same issue here, tried on both Emulator and phone 
Do Dorm XP food buffs only show up, when there is a ship slotted?
@steel sable Yeah. 
A few restarts fixed it but it seems more temptermental than just a 'have the game open for x amount of time'
No luck for me, been switching platforms and restarting all day.
I had the same issue. Fortunately I'm playing the game on three devices (NOX, Android 4 mobile and Android 5 tablet), so I could try others. The emulator and tablet shared the issue consistently, regardless of restarts. Only my phone worked after the second attempt I believe. I guess it's connected to the 20% xp bonus ships. I wouldn't go as far as reinstalling the game (it's well over 2 GB by now) but try the repair function or your mobile plan instead of wifi. AL isn't very demanding on mobile data, so it should be fine for testing purposes.
The collisions detection for the red is off
https://imgur.com/a/5etaj6g for 4x4 pieces it seems normal
Repairing didn't work before.
That said, there is little feedback when clicking repair, so it's hard to tell what even is happening, is the repair happening in the background? That's what I assumed by the wording of the warning before initiating it. I've just been clicking the button and left the game as is for an hour every time.
it initiates the loading screen for updates
So after clicking the button you are supposed to jump to a loading screen?
Because seemingly nothing happens.
it only does it if something is noticeably wrong internally
Gotcha
Yes, it is
Are dailies supposed to give exp boost for event ships?
happens when you scroll too fast
Hmmmmm
Can the devs be notified about the L2D resolution drop issue? It's quite apparent by itself and looks terrible on bigger screens. The comparison makes it even more clear that something broke.
Right is how it appears now:look at the fabric on the stairs.
I got no answer so I'll post it again, Dorm collision detection with items is not working: https://imgur.com/a/5etaj6g
For some reason i can't complete this mission (?) Can someone help ?
have you equipped the gun on a bote 
Yes
you need to equip a purple one.
I did
idk then.
I tried with both purple and blue but doesn't work
uh... One of those 8000 gold, 3 cubes 30 minute research gave me... only cognitive chips and 3 blueprints
Is that possible?
I've been getting this notification about E-031-MI? I'm pretty sure this is a bug.

This is the title of the study
Can you guys edit one of my bug reports? https://trello.com/c/fCdo1DCX/1108-sub-fleet-not-moving-after-collecting-or-ammo-node
User Info: 202287009
System Info: Huawei P20 Pro EMUI 9.1.0
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
**How to Repro...
Low, Android
@buoyant hemlock well, it's either supposed to give more exp, or not supposed to show that it does
so is a bug either way, please report it
@buoyant hemlock it's known issue
@cloud stratus can't check trello rn, but don't remember seeing anything about it. please report it
edit report how?
I said when you enter a ? or ammo node the sub fleet moves afterwards in a weird way.
But now I found out that if the ? node is a scan for a gold transport ship, the sub fleet moves and or attacks while scanning AND afterwards the weird way I described
so you get 2 sub moves/attacks for 1 move

If I get another ? scan I can send a vid if you want
that would be helpful, yes, please do
baltimore's expression doesn't change when you first enter her dockyard
Is this a bug where it doesn’t go to default zoom unlike ships?
known bug

The game got stuck
Restart the application
When using Karlsruhe Kai as your secretary, her text box shows her non-retrofit dialogues, while the voice says something completely different.
It's a known issue
Ok
are people still getting the error 14 or did they finally fix it? because i still have it showing up whenever i go to home screen and haven't seen much of anything else said about it since the patch day before yesterday
Yes, it's been fixed. If you're still having it, close the app and wait about 10 or so minutes and the try logging back in. If it still isn't fixed from that, try a file repair from the settings menu to see if that detects anything
Thanks for the help strudel, apparently the game had an update via the play store that nox didn't prompt me about. It is gone now
Okay, good to hear 
Whenever I try to open the dorm it crashes my game. Ive restarted my emulator and also updated the game off the store
mm, seems like i cut the ram too much
Hey i got a new ship! wait a moment....
simple typo, but wasnt sure where to put it here in the discord
that's... not an error
she says her name is cleveland in the voicelines

it's intended
she's only called clevelad to differentiate from cleveland
ahhhh ok
Shouldn't the Cruiser teacher be Yuubari now? Also, student info is not mentioning that Submarines can partake Destroyer lectures.
Submarine is known. Why would it be switched to Yuubari though?
probably cuz (iirc) for cv/l its langley who has a cv/l exp buff and for dds its amazon n all that
prob just for 'skill consistency' or sth 
Eh who knows. I mean, if it's actually Yuubari in the other servers, then yeah I'd put that as a bug but just b/c it "feels" right doesn't mean it's a bug
Is this thing supposed to be in the middle of gold bp?
During battle game will freeze for a few seconds before catching back up
that is device issues
uh my whole screen is white
when bismarck did her salvo i could see her cut in
but
this has not happened before
ive been using Bluestacks to play AL for a good few months and this has not happened before
it happens sometimes, not sure on reasons
restart your device and it should be fixed
it's fine 
About the dorm bug preventing the playing of ships there, I was getting the error message still today. I then saw there was an app store update available, that didn't fix the issue since afterwards I still couldn't staff non +xp ships (from the event) there, now after about 5hours I tried putting in a ship with the xp buff and they went in no problem. I haven't tried putting non-xp buff ships in again, since I'm afraid I won't be able staff any more ships in there again.

This is all in the same session, no reconnects or restarts.
Actually I misclicked and got a non-xp buff ship in.
invalid 1 right?
yeah
do you use a vpn per chance
Yes, but I've tried turning it off yesterday.
are you not able to access the game without it?
It also didn't prvevent me from doing updates.
I am able to access the game without.
people have been able to put ships in without an error by turning off their vpn
It's currently on and I was able to.
but only once right
So far, yes.
im sure there are people with a vpn experiencing no errors, im just making sure though
does putting a ship in prompt the error again?
I'll try and disable it, if it comes up again.
let me know how it goes
I'm afraid of testing, in fear of being locked out of staffing ships there again.
I'll try on one ship.
I'm able to switch, as well as remove and restaff no problem.
seems to have fixed itself for you


Aren't Supply Line Disruption daily missions supposed to come online mid week and then sundays?
its everyday but you only get 2 a week
Ok, I've gotten the feeling to never get it more than once a week, expected it to come online today. Will monitor and record more closely.
I dont know if Flood DoT is bugged on EN but I have still not been able to notice it working with Essex. No matter how many torps hit, I have never seen the DoT tick. I cant tell if I’m just blind or if something else is going on
it looks like burn, so you can't really tell the diff
The tick interval might be really slow and thats why i didn’t notice. It seems I was able to get some sort of DoT off on a ship with just Essex and one frontline just now in Daily Challenge. Sorry, I’m probably just tripping a little.
nah it's REALLY just not obv
Lol, okay. Thanks for the clarification
I posted this a few days ago: https://discordapp.com/channels/456397991847395339/468804420801527810/619265937039818763
I wanted to bring this up again because I consistently have the problem. Before I restarted just now I was not able to switch fleet formation at all mid-sortie with the exp buff ships.
After restarting it works after trying to wiggle the ships around enough until it finally recognizes that i want to change the position.
Noticed that L2D Bismarck’s mouth doesn’t move anymore when she talks
Hello, it’s about Surcouf’s side mission. There’s a little mistake in the title of chapter 4. The word “journé” is missing an “e” at the end, it should be “journée”. I checked known-bugs if someone had already reported it but I didn’t find anything about it. 
When collecting a commission and a new one is moved to the collected commissions old spot, and you press on that spot, this error pops up.
Can be fixed by closing and opening the menu.
27 error is just a desync or server error. Not a bug though hence why reloading the screen fixes it
Shouldn't that be a bug then? That the game doesn't update the link to the commission?
It's not always the case. It's just a server desync. Such as when you don't log out and back in after the daily reset
If you say so...
how about adding a text "Desync. Restart game to fix."
It's been suggested to change the error text to offer actual information about what they mean instead of just having you guess
Yeah, it's clearly meant to give info to devs instead of users.
or also is just an error code that pops up randomly
because of an error in the code that probably wont help devs or users
you’d need a log for such thing
Wrong faction .. iris libre instead of eagle union

idk if anyone else has this
but she is stuck in challenge mode, has been for a while and its not going away
Yeah, if you had her in there when they implemented the LVL 80 restriction, you'll need to contact support so they can manually remove her
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
email in case you need it
@hollow kraken hi Toast , i had same issue as MrSpacex above ... have few of my ship stuck in challenge mode , do i have to contact CS team to remove them manually or it's okay to wait until challenge mode event done by end of this month (and hoping that issue will fix itself) ? ...
They should be auto removed when the event ends if you wanna wait for that but if you want the ships removed now, you can contact them via email 
oh , okay ... that good to know ... thanks Toast , have a good day /night ...
You don't need a tail to know she's a catgirl, the ears and pose are enough
I just reset all phone settings and the azur lane screen that asks for storage permission is untranslated.
I forgot to log out during daily reset and my commissions aren't updated. Tried to restart, and waited some minutes before restart but still nothing 
just do them, no way ard it
Erf, those are 8 hours 

Hobby headpat (rub) line doesn't seem to be working
and the hose in Honolulu summer l2d has low resolution
Dont know what's the reason
But the newest version of azurlane now giving random crash/freeze when visiting dock
Not frequently but maybe about 1-5% i think, kinda annoying because i have to force close the app
Older event never gave me this freezing before
Are you using Honolulu's L2D kimono outfit?
Ibuki live2d
I know the Honolulu one does it when you go from the main page to the docks too fast though
Well does it do it all the time, or is it occasionally?
Occasionally
I want to say that it might be you're not giving the L2D time to load and it does a softlock
👌
Yeah ibuki did cause it too
@buoyant sable but before retrofit she had tail .....
l2d low res is known
I'm getting a soft lock with the Black Prince L2D skin
Can't get out of that post-login screen at all
Just an infinite manjuu loop
It's a known issue w/ L2D files at times. Unfortunately you'll need to try a file deletion if you don't have your account bound (steps are listed in the google doc pinned in #tech-support) or do a fresh install if you do have your account bound
"fleet launch ceremony" commissions are still broken
clearly says "perfect" this always means paying out the extra reward of the commission, yet not ship payout
this happened multiple times now so it's definitely broken
Yeah. They still show perfect when they shouldn't. It's a known bug. But we've checked w/ the team many, many times and they confirmed that it can drop ships (albeit very rarely) and the bug is just that is visually displays the wrong completion message

Should the Stanley banner second row of rewards be labeled as "day 08-14" instead of "day 01-07" again?
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Yes, thanks (curse you autocorrect)
noticed the game uses 2-3% cpu constantly even when not active, ie it should be using 0% except very rarely
checked with strace and a bunch of threads are doing things like
[pid 31725] futex(0x73d7ddc6bc, FUTEX_WAIT_BITSET_PRIVATE, 2, {tv_sec=3320512, tv_nsec=601587400}, 0xffffffff <unfinished ...>
[pid 31727] <... futex resumed> ) = -1 ETIMEDOUT (Connection timed out)
[pid 31727] futex(0x73d7ddc6bc, FUTEX_WAIT_BITSET_PRIVATE, 2, {tv_sec=3320512, tv_nsec=609406700}, 0xffffffff <unfinished ...>
[pid 31719] <... futex resumed> ) = -1 ETIMEDOUT (Connection timed out)
[pid 31719] futex(0x73d7ddc6bc, FUTEX_WAIT_BITSET_PRIVATE, 2, {tv_sec=3320512, tv_nsec=611961200}, 0xffffffff <unfinished ...>
in what looks like pretty tight loops. I checked the comm field in proc for those threads and they are all UnityMain threads (16 of them)
is anything like that reported already?
I keep getting a notification on HQ but there is nothing there when I go to it
! feedback
It's due to the Meowfficers. It's a known bug
Is this the right place to report faulty crrdit card transaction?
yes
were you charged without buying anything or were you charged and didnt receive anything
This isn't #tech-support btw, Kawa 
I tried to make purchase for gem, if you see under my currency, and it cost Rp1.136.971...the payment is rejected...
My CC have over 50millions limit...i contact my credit card provider...they said the trnasaction is cancelled because its over the limit
I'm like how?
They said the transaction is 113.697.100...your limit is only 50m...gg you guys added another 0 there
oh lul I thought it was
@solid crag bring it over to #tech-support actually
thanks 
Ahh ok
why are you so rich 
The one skill she has is missing in the menu when I open the tab with what skill to upgrade the Artilery adept - main
So I cannot upgrade the skill since it doesnt appear in the menu as option
@mental vector it's random what you get to upgrade, you won't always get all of them
Not a bug
Have to reroll or wait another 5 levels
Tried looking back in the chat to see if this has already been reported and this may even just be a bug locally on my phone
Couldn't get it to go away until I restarted the game but it happened on my third hard mode run this morning so i couldn't try to reproduce it
So you want to tell me you get random rarity box which gives random meowfficer which has random abilities and then when you want to upgrade the ability the ones you can upgrade are decided by random? @foggy dove the meowfficers are even shittier than I thought at first it was really a mistake to add em
Yes they are random
If you don't like them just don't use them
Not like removing them is gonna solve anything
It would solve a lot of cancer but I already told enough on that topic before
Back button in the game or on the device?
I'm assuming the device, since the Back button on Nox doesn't work on all screens, i don't think it's bug-report worthy though considering it's an emulator and bugs can depend heavily on how it's set up.
Alternatively, if they mean the three options in the middle they look greyed out, a restart should fix it but should be reported if it keeps happening, maybe pain can clarify
lol. Pls fix skin
There can be changes between Twitter version and in game. How does it look in JP/CN?
Wiki should have other versions, if they exist
wiki have only the in-game image
wiki have only cn ver of skin
And is it the same as your in client screenshot? Or is it Twitter version?
It's just an art change (it's the same across all servers iirc). So not a bug but they decided to change it last minute for one reason or another
If wiki only has one version - it almost certainly means there is only one version

I could've sworn it was the same. But go ahead and report it for now if you don't mind and please include screenshots of the EN and JP version for comparison
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
and one more
Bzz, i 1000% not understand how to use bot belfast
Just follow the instructions from the Belfast Bot message. DM her that command and she'll walk you through the rest
Can you teach me how to make bot belfast give option about another report? Beside bug report
What other report do you need to submit? She accepts bugs, translation errors, and reporting players who appear to be cheating.
You don't dm her the command !bugreport, you dm her the command !feedback
she says so in her bot message 
Translation error when you promote someone in a guild. This error is there already for a couple of months so idk if it is already reported
Yepp, it is known
Bismarck L2D skin doesn't move her lip despite all L2D skin data has been update to latest ver.
Known issue. It's being looked into getting fixed asap
@steel sable Back button on device yes, as I said noting clickable works. Pressing Back Button will go back to the previous screen and everything will work. However choosing LAB menu screen again will not move past the state of those three options being greyed out. Most of the bugs are fixed by restarting the game and this isn't game breaking, but it's a bug I wanna share. Now whether is report worthy or not, it's up to you guys to decide. I can help with additional info if required further.
@livid nacelle damn that's actually game breaking 
We've had reports of such behavior before. They said that it seems to have quit iirc after a couple of restarts of their device or a file repair from the settings menu (pretty sure it was one of those)
If it's easily replicated then i guess it can be reported? Toast might have a better opinion on that. ^^
also that, try the repair thing ^
Can't replicate, don't know what was the trigger nor did it happen a second time.
This week it's the first time i ran chapter 11 and 12 in around 10 months of playing and it's the first time i had this and the white background bug happening.
Restart always fixes everything in AL so it's no issue really.
Okay. Well do try a file repair as it might detect the issue and solve it. If not though, the next time it happens try to open up log mode and take a screenshot of the logs when accessing the lab screen please
/logmode
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
So I can't provide proof / logs, but wanted to give a heads up: it seems that push notifications related to merchant / canteen are coming out prematurely. I got a notification this morning I was almost full of oil to collect, but on opening the app I was at 300/3000. Just now, I got a notification to collect from the merchant, but I'm only about half full.
This occurred on a Google pixel XL (android 9)
Notifications seem to be hit and miss nowadays. I hardly ever get notified that the dorm has run out of food, even when I'm playing the game.
its a known bug that notifications are sometimes too early
Sure, just usually it's a couple of minutes due to desync. Hadn't previously seen notice of, like, half a day+ in advance, but if ya'll have seen it before then I'll try to keep an eye out in the future
notifications are probably less likely to show up when you're in the game than not
Yeah sometimes the notifications happens when you turn your phone off, or it idles for too long. Also, if it does desync usually a restart of the game fixes that
https://puu.sh/EfMzN/37374121ac.png is this supposed to have a voice line with it
cause her secretary stuff has voice lines but not this
it's uh
details
so when you scroll over her or tap her after she said her emotion line
I'm looking at the wiki and that specific line doesn't have an audio file

Looking at old patch notes, that skin never got additional voice lines
it did tho
it did iirc
cause all the secretary stuff still works
but I dont know if any certain lines werent voiced
its very likely we got an extra text
it looks like that line doesn't have a voice in any server
not sure why it exists then
I dont even have the skin existing on jp lol
will ask translators anyways to see if theres anything new


How large is the update on playstore? It displayed 1.24GB but the downloading panel says 34mb this got me confused 

That's just the play store for you. It either displays the wrong download size or it downloads some repeat files. It'll finish eventually though
emergency screen wont go away when boss appears
anyone?
Hm...I can test it real quick. One sec
If one of ya'll don't mind, please report it whilst I'm testing it out myself
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
it happened on my nox
still trying on my phone rn
What map caused it exactly for you two?
Daily missions and event a-1
Hm...didn't happen in my daily
are you both Android users?
Apple
yes
Odd. It might just be inconsistent then, can't say for sure
since I haven't been able to get it once
But please go ahead and report it for now
steps of how to were in the above bot message
I was using Zara and Cesare
Hey
Got it. Let me put them in and test it again to see if they might be the reason
That’s new for her
Awesome job for L2D on St. Louis
i was using formidable and caesar before
Oh damn problem solved then?
@mental jungle for now yes
More like problem found lol
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@mental jungle i will report it if you dont mind
Hello it’s about Zara. Her voice line for main screen 1 stops at the first sentence. I don’t know if this is a bug or it will be updated later (?)
For the second time, I am faced with the problem that after major patches, my missions for 18,000 experience disappear.
the message is also insanely long too
@pearl igloo Oh they did the thing were they combine ALL the main screen text into one again. Very nice
please report it
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
yep
i want to hear her voice act the fashion one qq
@hollow kraken Oh, okay! I will! 
Thank ya 
boss node flashing warning, can't proceed to fight
known 
okie
Direct message belbot with that, to bug report.
is it blurry?
Can't
huh
ye
Games stop loading with a Date with Zara "Date 3".
known, caused by new ships in the fleet
Which map was that on?
AS01
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
ok
How so exactly? With the warning message staying on the screen?
It's a known issue #known-bugs it's being looked into and getting fixed asap
Zara story part 3 wont play
Known issue #known-bugs 
Help me, it was stuck here if I got nevada
Does a restart fix it? And does this happen every time you get her?
Yes, every time I got her
Okay. I didn't have any issues this morning and no one else has reported them for her, so if you don't mind please try a file repair from the settings menu in game and see if that can detect anything. And as well, try restarting your phone itself.
Oke, I will try it
Why so long?
Lewdis skin bug
Yeah, I asked someone to report it before but they never did. If you don't mind, please do 
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

I'm pretty sure there should be a special background for this..
Seems some of the other girls are missing backgrounds as well
please report it 
Will do so after verifying that other stages have the same problem
Yep, A1 battles have the same cutoff issue, preparing the report now
ok thanks 
do these require ajax to be in boss fleet or are they bugged?
oh never mind, seemed to have things mixed up
Huh, guess Zara’s quest thing is screwed up too, awesome
10/10 for another successful update
It's a known issue
I love how they don’t test this stuff before hand and then people complain about it
That’s just sad
so the Illustrious "siren" that appear on A2, is she supposed to not move, and we are supposed to not be able to attack her?
It’s probably a known issue like what they always say
Since They can’t ever give you useful advice on how to fix that
@buoyant hemlock If you're just going to complain here, I will ask you to leave 
@left fossil I'm pretty sure people were talking about how you're not supposed to attack her. I think #gameplay-help had something going on w/ it but I can't say for sure 
i dont mind the bugs, i just want to know if someone already reported it
Tutorial text implies that you can attack her once all escort/airplanes on the map are taken down, but seems you can't still after fulfilling that
Hm....
that is pretty strange, since the aerials never stop
I just reported it on #game-feedback
only after boss spawn
I'll check up on it. So you're saying that you're not able to attack Lusty at all after clearing all the mobs, correct?
Game doesn't allow me to engage her
I wonder if there's text mistranslation
so to hit Illustrious i have to do a full clear?
even after full clear, Illustrious is still un-engageable
oh nvm the image right above is a full clear
It's probably a mistranslation
yep it's broken
It’s already a known issue but toaster can tell you that, since that’s all he clearly knows how to say
"Enemy Carriers cannot be engaged in combat by your fleets until enemy escorts and aerial squadrons are destroyed first!"
This implies we must clear the map to engage Illustrious in A2 (exclude the boss), but even after I cleared the map (Illustrious and Boss left), Illustrious can't be attacked
if we're not supposed to attack her, I think the text need to be changed, because it's implied that we CAN attack her
Yeah, not too sure. I'll check on it regarding Lusty
Hmm, could it be that you have to 100% the map first?
Can't test right now, got to do something else
ajax mission is it bugged?
can we get one update with correct language please?
it's too hard to type it in there 









