#bug-reports
1 messages · Page 102 of 1
I think shes not supposed to be down there
Huh. I'll get it added onto our report about the sprite missing as it's probably an extension of that and very similar
did 7-2 1 hr ago , give drop certificate ..
got notif about comission done , re-login and doing few run on 7-2 before sleep , didnt give drop certificate ..
trying 3-4 to test , give drop certificate ...
return to 7-2 , give drop certificate again .. 
does drop certificate randomly appeared or what ??
known issue, investigating it
We have to get 18 stars to receive a microphone? But a day will give one star.
no idea if this has any correlation but
5 runs of 12-4, S rank on boss, gives certificate
1 run of 12-4, A rand on boss, no certif
might just be a coincidence, just wanted to point it out
from what i experienced anyway
Wait you actually get drops on 12-4? I only got them on 12-3..
ah nvm my report has already been edited
game suddenly turned moon
known
aight
This bug was recently posted on #known-bugs but i want to reopen the issue coz I did try restarted the game many times already but still the "Obtain a ballot" daily mission for the event mission :"Complete the ballot ten times", it still doesn't count
If you don't mind though, please try a file repair from the settings menu as well and a restart of the game to see if it still persist
restart your game
okay, ill try
According to the game it is but we're getting some confirmation about it along w/ some issues w/ Honlulu L2D skin background issues
Is this a bug
It's a known issue. But please try a file repair from the settings menu as well as a restart to see if it still persist
thx
is that a typo on the special banquet banner? it ends on 9/4?
yes
thnx
Can't access summer festival mini game, and must restart the game to fix this. But after that if I exit mini game, that happen again
1
What do you mean by can't access it? Just getting to the Event's page in general or the minigame w/in the event?
Event page in general
You can get to it from the Event tab. It'll be at the bottom of the screen. It was simply removed from the main screen
Even if I corretly clear the Certificate (the circle even pops up to confirm this) it doesn't actually give me points and it doesn't go away
I've been trying for the last 6 minutes and nothing changed, I've also tried to get it wrong on purpose or try to make them face the opposite way but nothing worked
Try restarting your game AND device AND also clearing AL's cache to see if that clears up the issue
I don't think I'll be able to test if this actually works as I only have 2 minutes, but I'll do it anyway in case it happens again
Thanks
Known issue 
Something mission still not working
🇨🇳 #⃣ 1⃣
@limpid maple Please read the message above yours also no need no need to meme here
@brazen spindle Yeah, it's a known issue that some players aren't getting theirs counted
Will that be made up for later?
Is the certificate not dropping thing only for some maps or is it just random ?
got 1 15min ago on 11-4 and none the run just after
@brazen spindle Yet to be known so can't say unfortunately
check #known-bugs before asking 
Ок 
I know it's a bug, but the trello card specified 12-4
ok my bad
didn't say anything sry

https://puu.sh/Eb4rp/f77c28fa52.png this button broke
wait it fixed itself 
and it broke again
whats exactly breaking 
clicking on it does nothing
Yeah. It's supposed to go away apparently. It most likely will after some time (or supposed to) like it did for me after a restart. The main access for the event is through the event tab now.
doesn't take you anywhere
it seems to work once after I restart the game
and immediately stop
Yeah, ideally I think it was supposed to be removed to just the event tab. But it seems very finicky about if the main screen tab wants to appear in the first place and then if it wants to work if it does actually appear
But if you don't mind, please report it just for us to get some confirmation
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
this is a graphics/interface bug right?

https://puu.sh/Eb5gh/914dad8a06.png this been reported yet
@chrome pasture Known issue
@proud nymph Yeah. Bit of an older one but it's known
thought it was old but didn't remember
https://puu.sh/Eb6f2/246f5f17ed.png it says top 10 but there's clearly 15
oof
is it report worthy 
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
any bug is report worthy as long as it is a bug or error 
hmm
good question 
translation should be fine
its not misformatted text or anything
it shows "Top 10" even after switching to the next/previous 15 ships
lel
should "Top 10" be removed altogether then? 
jp just says “ranking” so
ya I will let translation assistant accept it and edit it
I just made a note to change the fixed translation
to ranking of sorts
ye
yo, is summer festival bugged? I had still 5 shrine visits to use but I can't get into the zone, is it just me or a global thing?
The main screen button is being finicky right now. In the meantime, you can access it straight from the event tab. It'll be towards the bottom
so is not getting support spoints all the time a bug or a feature?
and i dont mean 12-4
i mean any map
it is a bug check #known-bugs
the only one there is for 12-4
black prince chibi seems to have a glitch when she blinks, several black artifacts appear around her eyes
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
ok thanks

It says in rules for the poll event that you can get more help or info about certificates of support in the in-game help menu but I went to it and it just told me how to run SoS missions, not sure if its a bug (and they forgot to add it) or im a dumbass looking at the wrong in game help menu
I'm sorry if this was reported but I can't finish this certificate because of the missing tile. There doesn't seem to be a hit box either.
@buoyant hemlock I think it was just accidentally copied from somewhere (like website or post) and this is the in-game help button with more details


cos I'm pretty sure it's as detailed as it gets
okay i was just wondering if there was a cooldown that tosa mentioned that could be there but i think it already got reported as a bug that sometimes you dont get those certificates
so ye its just bugged i assume 
@undone elbow it is. A restart will ideally fix it for now
@buoyant hemlock yeeeaaah, we're still trying to figure that out 
good luck
9 minutes is the time to redeem certificate, not drop CD
so even if it works like that - that would be unintentional
ahhh yeah that was probably what he was talking about
Sandy CV song is not the bgm while playing the battle star mini game?
is that a question or report? 

Faced all the girls to the right, passed that little test. Faced them all to the left, failed. Nowhere does it say they have to face to the right, just the same direction. Bad translation or were the directions that faulty to begin with?
It's new, but it's a known bug.
I sent that channel because its in there due to it being known 
cant post in that channel
The point is that people have already reported the bug. Thus it's in #known-bugs
no, thats because its only for people with a special role or the bot
only those can type in it 
ok
you can always read #known-bugs to know what bugs have been reported and are logged to be fixed
Why am I not getting certificate of support after completing 3-4? I used to get it but for the past 4 games I couldn get any
there is a bug for that right now unfortunately
#known-bugs
Well that can’t be helped, anyways thanks
it is where sometimes, the most random of times, you may not get a certificate
Zuikaku’s skin background missingggg
you need to hide Background elements in skin menu, tho it's possible current state is unintended
HELP
Restart the application.
It happened when I canceled the Maritime Escort mission (the one with U-81 face)

I just found something weird
IMPORTANT MATTER: Her barrage misses so badly because its way too high
is it because her gun was located on her head!?
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@sharp otter please report it through Belfasy Bot
@umbral quartz that's just some niche for Abercrombie. Shes like that across all servers since her release
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Please read the bot message 
So i use the feedback thing to report this?
Correct. DM her that command
I did but it didnt show up as a message
can you send a screenshot? 
Oh sorry xD

can you try sending !feedback again?
Sure
It did the same thing again
Do i send the feedback command in the same message?
same message as?
just type !feedback
As the bug i wanna report
no you just have to type !feedback only
and she will take you through the process of reporting the bug formally
I just did but got a error message
can you send the error message?
you need to change your settings to enable dms from users you arent friends with iirc

Okay so i just gotta try to fill this in xd
Allright it’s done
Thanks a lot for helping me out with this
Thank you very much for the report 
No problem im glad if i can help 
Emergency repair in Chinese text rather than English, anyone else have this problem?
in dorm, when i click really fast, sometimes i see the bar go down and then few more fast click , the bar goes up, did i lose some food exp there, or its glitch?
I believe a restart can fix that one, but it is a known bug
Aight ty
On my iOS device, touching on "summer festival" icon at Main screen has no function
Sorry if thats is known bug
Thanks.
The know bug daily Ballot. I already reset the game but it still not working any other way to fix it??
Missing mogami hand
No it isn't. It's a large, somewhat ornate gauntlet.
@wide basalt Yeah, it's known to be finicky right now. In the meantime, you can access it from the overall event tab
@hollow laurel There is not as of yet
no eta as well
@hollow kraken yes, ty for your hint!
i just report it.
its already been reported so its all good 
language?
It's a known TL issue #known-bugs 
Is this known as well?
Yepp, the Illustrious ghost skin is
Dang I want to buy this skin
Am I the only one can't go to festival
it is a known bug, you can still visit the festival in the event summary main page or restart the app and try again
Ok thanks
A ship is lowered down 
Yeah, there are some sprite issues on the screen. They'll either be missing or lowered like yours is. It's known though
It's supposed to track and increase when you complete the other daily task. But some players are reporting issues w/ it and it's under investigation by the devs
Oh thank you devs.
known bug #known-bugs 
This is an error right
Yeah
Is this known? I'm at EN server
Yepp, it is
Okay thx :)
Is the background supposed to be like this?
depends are you talking about the stall?
The actual background
When i turn it off it goes to the original
By original i mean
the background is bugged right now, it should be a festival
@granite gull sorry can i have your UID?
"Jap" is a slur
good ol ww2 racial insults
Honestly the filter has issues regarding it being to sensitive
But in this case, that's the slur it was censoring
@foggy dove
Thank you
Thank you for hearing my obtain a ballot quest report. :)
This is a pretty minor thing that you guys night already know about but
What.
Isn't "Jap" just an abbreviation of the word "Japanese?
if you didnt know, the americans did not like the japanese very much because they were enemies in the war
Cat lodge didn’t refresh
I haven't restart app yet
Ok that worked
I cannot see or find my gold ballot tickets. I cannot find them in the depot or anywhere else. Are they supposed to increase the Certificate event banner? It still says 0/200. Is this a known bug?
did you do maps and get support points?
I cleared daily missions to get the gold ballets.
The weekly quest has been updated. Saying that I cleared 1daily event.
And I did a build 1 ship mission today giving me additional 10 tickets
Ok for some reason when I try to log in with my twitter account the game sends me to a black screen, is this some kind of bug or what?
Ah. Thanks. I will check the rules then
The banner says it increases from doing daily event quests so I confused them with the event quest that gives ballots
Yestarday in the Voting bill for getting point the was a ship that was just a white rettangle, I don't know if it is known already
yes #known-bugs
Japanese name in summer festival part 2 scene.
known
Is it just me or how does one earn 18 stars in Sandy's retrofit? I can only earn one at a time.
Is this a bug?
yes
Is just me that my hardmode and my exercise didnt got refresh?
Did u restart game?
i play in english
Cassin and Downes and Bache are mahan-class ships
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
I have that thing in screen
restart your game
Bug?
Is there an issue with updating the game? I already used a vpn and it still says failed.
Make sure you have the most recent APK update from your respective app store and if you are, the only other thing to try would be to try a different network and/or a fresh install if your account is bound

Exp commander
more ships = more commander exp
Max exp is 59 if you sortie with full fleet
Commander XP is a function of a) how many ships you're using and b) what level the enemies are compared to your commander level.
Just got the Out Of Ammo notification, but i had 38k food points in my dorm left, my fleet was not in battle either. But one of my ships did find Decor Tokens. Could that have accidentally triggered the notification?
It shouldn't have. If I had to guess, it's the handler for the push notifications not updating correctly to the refill (mostly likely due to a slight desync)
That might actually be it. It's the only thing i would be able to think of, anyway. Oh well, nothing major.
How come that i cant limitbreak nu SR with my SR prototype bullin? I clearly can see bullin in the dock🤔
locked
Make sure they're not locked
Mogami retro arm is missing in art
it's there
What you're looking at is her gauntlet. Her actual arm is just beneath it in the art
Looks normal
Eh why this is always happen to me
Hmm.. is it me or if you oath a ship it still uses the oath chat frame even if you're using a custom different frame when looking at the guild list
It's normal at guild chat tho
Yeah, it's a known bug right now
Gotcha
if I start a sortie and minimize my emulator, this happens when I open it again
It's a known issue. A restart will at least fix it for now
Thanku :)
restart the game
go to settings first
I can't see anything at all because its blur
click that
It doesn't work
Is it a known bug that Dace gains less XP than Cavalla or Albacore? I’ve noticed that every deployment of the three Gatos, Dace gains less then the other two.
But they have the same morale...strange. I’ll look into it more.
Do double check
Unrelated, but I noticed a separate bug and did report it (Didn’t see a known report)
Extra audio line for Enterprise textually is this, but what plays is the Eagle Union Line (5 Eagle ships).
The fleet she’s in does not have 5 Eagle ships.
Happens every time this line comes up.
i think it was reported
...oh
we actually missed the report from you
how the fuck

well i apologise
I bugged Belfast
To be fair, it was submitted before dawn.
Don’t worry about it, no harm no foul.
prob missed it since i was at work 

Also, regarding the subs, I’m an idiot, so disregard that. Was Morale. Dace’s must’ve been lower than the other two.
I've noticed that the rate of morale loss from subs seems inconsistent, but haven't been able to pin it down definitively yet.
The fleet with gold spawned next to the Boss, you cannot reach him until you kill the boss ....
6-2 Hard
Pretty sure they've said before it's intended, not a bug
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
at least it gives us the info we need
oh I reported it already, dw about it
Hello, it’s about Ikazuchi’s skin’s chibi form when she is in the dorm. The fish doesn’t appear next to her while she’s in dorm but I think it’s supposed to appear like Inazuma’s skin since when we see Ikazuchi’s chibi form for lb her the fish is next to her
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@pearl igloo 
Alright! It’s done 

https://puu.sh/EbDtm/ca9f8e3d28.png is matching tiles via outside the board apart of the game rules?
mostly just curious
I know I've seen this game before but I don't think I've ever read the actual rules for it
but not too important
If you go to the event banner, the rules are stated there -- all it really says is "draw a line that doesn't turn 90 degrees more than twice"
it's intended
game would be impossible without 2 tiles being literally next to each other otherwise
and even then it's highly unlikely you'd get many matches without many re-shuffles
Wait there were rules for this, when I selected it it took me right to the game, thankfully I remember this matching game from elsewhere though
You can see the rules if you tap on the microphone on the event page.
Honestly I didn't know that was the case, since the first day it took me straight to the minigame it seemed, but I could be wrong
There seems to be a visual glitch in the daily challanges menu. My game is up to date and a reset didn't fix it.
a restart is gonna fix this I think
but im just gonna leave this here

so when is sparkling battle star supposed to start giving more than 1 star per day?
ok
avatar thief!!
yesterday this said 3 on the cat boxes but gave a single one, is it going to be the same today?
compare to this, where it says 100 coins and gives 100
looks like no, it gave me 3 this time!
The first day rewarded multiple blue boxes, and did so. Yesterday rewarded a single purple box.
is it normal that promise line from dunkerque never pop, it's been a month I married her and she still say her love line but never promise one, except if I go in the archive
commission interface is very buggy
After clicking on a commission it appears on top of the screen
its also very laggy
@patent orbit Yes it is. The promise line is only used during the oath scene. They'll still say their love line still
@oak arch It going to the top is intended. For the lagging, it might be a device issue b/c it works well for my end. But try clearing your app's cache and as well as a file repair from the settings menu to see if it detects anything.
ah shouldve screenshoted it
Ohhh, so I can finally get married with Yukikaze 😄 the only that restrained me from that is her lovely love line
also the carp item (like the christmas car) keep moving if you tried to manage the dorm while there are still 2 people on it
(and make it impossible to remove unless going back and remove the people on the carp item)
If you don't mind, get a recording/capture of it. And then report it w/ that recording if you don't mind
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
On certain Meowfficers in the Cattery, you cannot read which Fleet they are in due to the text being white on a white background.
It's like my eyes wish to bleed out. It's pretty bad.
I reported that behavior previously, and it's been written up
yes it is a bug
clicking too fast with Honolulu L2D freezes the game, forcing me to restart it everytime
Happens with Nox and phone
shouldn't Kiyonami be available today ?
The timer should ideally reset tomorrow at the first of the month
No, she's next months login ship. Tomorrow, the timer should switch to 20 or however many days it is
Nah, still a bit to go for her 
I know what the bug maybe with it. It is depending on your internal phone clock and not the server time
Restart the game
thanks
Zuikaku background bugged?
no that is her background
What happened here? 
restart the app
Possible bug regarding the login reward
Michishio is the login reward at 20 days according to the tile. Kinoyami is who it is supposed to be according to the login X number of times to receive and according to patch notes
wait about 50mins
Time froze no one attaked and i had to kill her in the going in to the enemy style
But i could move
Nothing worked except for moving
@foggy dove.
@foggy dovehey
Bc core eve is over i think?
Nope the core shop should be there the event only x3 the obtain amount

Wait for @foggy dove
Cuz i have too a buf
Bug *
@foggy dove where are u when we need u?
I see wait for 50 mins
And for me what
Okay


And i know it is not game breaking but it wasted my time
you dont need to spam about it
K
it general it is known
Ok
shouldn't there be a background? like the one with stalls
https://azurlane.koumakan.jp/Improved_Snorkel shows different numbers than in-game, which one is correct?
game starts at 12 oxy
I'm getting someone to check the files
why not check JP first, the blimp had the HP numbers wrong at first, too
or do you mean it has the right numbers under the hood and is only displaying the wrong ones?
Hey guys, so I have a bit of a problem and I'm pretty sure this is the channel I should post about it. I just bought Honolulu l2d sking and put it on as well as put her as my secretary. I didn't have the l2d files downloaded, so I went to the settings tab and turned the download on. However, the download wouldn't progress, it just stayed at 1/2 for a long time and so I exited the settings screen to change my secretary again and wait for the download to finish. But now there is no secretary on my main screen, only some form of background, and I cannot eneter any tab on the main menu screen. When I press it, it just keeps loading forever. I tried restarting the game multiple times, but it doesn't change anything. I'll note that the problem only exists on BlueStacks, my phone version is fine and the skin is working well. Any suggestions?
I can provide screenshots if necessary
Oh I forgot to mention, I've also tried restarting bluestacks and made sure it's not a problem with internet connection
Say has anyone reported that with the Honolulu L2D kimono skin sometimes soft locks the game when you try to go to the docks at all?
Uhm is this know my cats are all at Q and don't start :/
Ok nvm after restart the game it worked
TBM-3 Avenger in the Core shop has No Description
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
known
Is it a visual bug or the fourth ship is meant to be that low down ?
thx
so, any ideas on the glitch i mentioned? I'm kinda locked out of the game right now
might need to reinstall
guess that makes me special
I'll try one more fix that I can think off and then I won't bother you anymore
ok so I changed secretary on my phone, and then the game run normally on BlueStacks, I downloaded the files and all, changed back to Honolulu and it's not working again. Bummer. Iguess it's related somehow to the skin. Thanks for the advice anyway and godspeed to you.
I just woke up 
tiles missing from minigame?
is it a known bug that the same ship can end up in multiple fleets? it correctly fails to enter a stage if you select both of those fleets though
nope didn't bother, tiles were missing from beginning of minigame too
the rank number on attack confirm screen in pvp overflows a bit, when the numbers are too big in terms of width
Why this sub menu from sorting rarity can't disappear, i cant click ant buttons because of it.
I'm not able to open that file 
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
dm it to the bot
ok sorry ^^'

ok done 👍
Don't know if this is a known bug but I didnt get a "New Dawn" item (looks like a coin) after finishing the New Dawn Event. Help
Did you collect it from your in game mail?
O let me check
Lol mb. Im so sorry, I have 18 things in my mail so I didnt even bother checking
Thank you
No problem at all 
Why didn't I get 10 rounds? I didn't play in the last refresh
Hmm the Sparkling Star cutscene just restarted the game on my end, is it only me 
@unreal summit New PVP season. When the season resets, everyone starts off at 5 to get an equal footing
@simple oak Let me try it real quick
and see if it does on my end as well
Oh apparently there's no cutscene actually, so just a weird restart after finishing the game
Yeah, no crash on my end after completing it so perhaps just some weird one off crash
Yup, seems so 
I tried browsing #known-bugs, but I can't dig down far enough to see if it's already reported. Would still like to double check if this has been reported tho?
Jupiter's 2nd description shows a game value it seems, and afaik, she isn't in light construction too.
EDIT: She is in Light Pool actually
@ me if someone's gonna reply... I have ALO muted 
@void lava I haven't seen that one before. Should go ahead and report it to the bot to make sure
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@split plank You talking about the "replinishes in: orders" part, or a different section?
Alright, manage to report it and currently awaiting approval.
Thanks for @-ing me 
im talking about how some of the "orders" section's texture overlapped with "exchange" section
Since the L2D res report was refused, could it be added that St.Louis skin is affected too? I see only Akashi and Unicorn mentioned there, and that report is... well, from February. Hopefully they didn't just forget about it.
The misalignment in the archive is known?
I've noticed that Challenge Mode does not have the option to include Meowficers in the fleet (as compared to CN/JP which could)
After collecting a node (ammo or question mark) the sub fleet does not move.
They move after you click anywhere on the map, and after that you can start to move again.
Not sure if it's a bug or intended
A bug in which the memory scene isn't unlocked even if you have the Juno Skin. In fact the memory doesn't even play (didn't for me) and because the event info text never stated you had to do anything other then claim the skin, this memory may be bugged from even showing up.
As you can see, I have the skin unlocked and equipped.
Rather frustrated because I have no way to unlock this memory now because the event is over....
Moonlit Overture also still suffers from locked memories too, and it's been this way since the UI overhaul patch was released.
ermm when doing the daily my front lane jist shoots once then nothing happenes
but i still can ram the torp ships for dmg
time is also freezing
Cat Lodge keeps having a red exclamation mark and it drives me nuts. Tbh please get rid of those notifications for the cattery all together, you can check that place like once per day and you're good, no reason to visit it more.
its a known bug
very good
@hollow tree can you report it?
@buoyant elk log mode is not a bug please check pins to see how to enable it 
@cloud stratus if you can provide a video that’d be great! but it sounds like intended behavior
@paper tulip does it keep doing that after a restart? if so, can you open log mode and get a video?
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
thats how to report a bug formally 
also sorry for the mass ping but there were so many messages
I just responded to them all at once for time
I'll try to record next time on 12-4
alright cool 
@frosty gyro the sub fleet moves after i click anywhere on the map after collecting, instead of right after
No, it's something on your end
I cant even load them
It's showing the Chinese character login screen
And a system error 99
In case app restart doesn't fix it, the Trello card shows that it sometimes fixed for folks after they restarted their phone
was the L2D Honolulu bug reported? This softlock is getting quite annoying
Can't seem to produce it on my end
have you tried a file repair from the settings menu in game to see if it can detect anything?
yeah, File Repair does nothing. I have this issue in both Nox and phone
Not too sure. Please record it happening if you can
Preferably w/ log mode open
/logmode
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
steps to open log mode
Lol ok.... this one is very weird. I tried leaving the battle and entering it again, it still gives the white screen. It only fixes when i reload the game. Pls fix this devs. This is in chapter 12-2
2nd time happening to me.
I think these things only happen on some devices. Because I never had this error,but I've seen it a lot here.
it happened on a laptop
this sort of thing usually happens with corrupted files. try clearing your cache and see if that fixes it. if not try reinstalling. (bind your account before reinstalling)
i only leave and restarted the game. it works.
I think this is an animation error. Black Prince's hair ribbon is missing when she's on a stage type furniture. I couldn't find it in the known bugs report.
Also her stage animation is too cute.
seems like completing a daily challenge right as the daily reset hits causes this to happen
it stays like that even after a restart afaik
this returned and the number of days is still not fixed, makes me kinda sad
The type of this equipment has not yet been translated - is that known?
This bug is rarely appeared, just restart then game and fine, so could i report for it?
Nice i cant get any stars because it says system error:40 illegal restriction 
did you try restarting
Yes
@vast stone That specific one has not actually, if you don't mind please do through Belfast Bot
@hoary valve If you don't mind, please report the missing ribbon
@real silo not a bug. The daily resets its attempts once its day rolls around again. So when Thursday comes around, it'll change back to 3/3
@pulsar kindle It's a known bug
@light plover If you still haven't been able to fix it, how many stars are you at?
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
for the ones that were asked to report
What about my video from yesterday? Is that a bug now or intended?
@hollow kraken but i was able to do the mission
even when it was locked
well
tehnically
What do you mean by technically?
@cloud stratus Hm...I don't see why such an odd behavior would be intended. You can report it if you'd like so we can get some confirmation
Done
Have you read her skill descriptions?
I'm sorry, it's her LB1 description
Yeah, that's her iconic gimmick, definitely intended
Someone got that prob. Too ??
Try fully closing and reopening the app, restarting your device, and also clearing AL's cache
Good to hear 
If you press the "Gear" button at just the right time while opening a tech crate (the one i opened was a single gold ironblood crate), then the opening animation gets stuck on the screen.
Close+reopen fixes this. Seems like the tech pack wasn't actually opened; It was still in my inventory after.
Screenshot taken after I exited to the main screen, but the buttons to switch between craft, gear, and item were still there, and so were the exit buttons.
Just making sure, should I report it?
It's a known bug so no worries 
The picture so BIG
@frosty gyro What about the bugs I reported? q_q

@jovial loom If you talking about locked cutscenes - I believe you need to contact tech support, since it seems to be something wrong on your end
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
Yesterday I bought the first time gems(for 3,99),but I still haven't received 600 gems(300x2).My login Fedsar,my server-Sandy.
Please email support w/ your account information and the purchase receipt and they'll manually get it fixed for you. Email is in the bot message above your message. And for future reference, purchase issues should be placed in #tech-support 
https://puu.sh/EcQI6/58f9a05b22.png this known?
ja
@north flume I thought that the Moonlit Overture was a known bug.
it is
that does not mean Juno is having the same issue though 
it seems to possibly be the case for only you
while moonlit is for everyone
Okay got it then. Thanks for clearing that up @frosty gyro. ^_^
@frosty gyro did you see my thing
what thing
imo that explains nothing
I am confused
Hearts showing through UI. It is known. Hence Reis "ja"
oh
I wasn't sure if they were responding to me
was the only thing to respond to 
hey man

There seems to be bug where the cat lodge keeps showing a red mark like a cat finished building but there is nothing
It's a known bug
Strange bug encounter extreme zoom in of secretary
Yeah, it's a known issue w/ opening tech boxes at times. A restart will fix it in the meantime though 
Guys
Is it me or someone lose some coredata ? Because my coredata is like 1.4k last time i check and now is like 800+
Guys i need help
Sounds like you bought something and don't remember buying it.
Well i haven't bought any
Ever since I bought the Honolulu L2D skin the game crashes when I open my Dock sometimes, is this known?
that's a general issue with l2d skins
just dont press docks too fast when returning from sorties
ah, alright
Yeah I do that before her L2D loads and that's what usually causes the soft lock, but it's not always though
anyone else having issues with commissions not resetting?
did you have night commissions from the previous night
the onles in urgent? started new ones an hour ago but daily ones didn't reset
you have to do them to get rid of em
no i never had this issue tho
always do it the same way
These should have reset 12 mins ago
@north flume what exactly causes it? since i've never had it since start of OBT, and always log in shortly before reset to fill dorm an stuff. and any desync issues i had were always fixed by a reboot.
Other times they've reset but won't show up if you're using all 4 commission slots and they'll only appear once you have slots open
Logging in and out can help in some cases```
basic question, but have you tried restarting the app
yes
it is likely delayed then
even reboooted phone just to be sure
hmm, the only thing diffrent from usual for me is that i had one comm slot left unfilled
filled that, reboot game again few mins later, and plop new comms
I had one Cat in training, then tried to add in 4 more (bringing it to 5 cats) but then entire group of 4 has been put "in queue" when 4 cats should be training with 1 in queue
Or so I say, but after posting that and tabing back to the game, they've magically corrected themselves
Bache's rarity stars above her name is not in the middle
god im suck at english lmao
when you view sandy kais barrage, it still shows her old one, I think she’s got a new one tho
not sure if it’s intentional or not
ah
if anything it's an oversight on the game's part not to put the retro barrage anywhere
which is something for #game-feedback 
Shouldn't there be a filter for Ultra Rare now because of Sandy Retrofit?
depends if there is one on JP or not
I can look

!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Ok
!feedback
dm @rocky willow
!feedback
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
yep just did. didn't see where feedback was being posted
@ Kawaakari#7040 thanks
I cleared map 12-4 the game randomly turned itself off after I gave choukai killing blow and when I turned it on again I got the event captcha for support votes and the map had in info that 8 escorts were killed yet 0% progress. I turned the game off and on again and it went to 20% progress yet I have no idea what happened with the loot. And stuff like that shouldnt probably happen anyway even if everything is kinda ok in the end
I changed my phone and now if I try to login using my Yostar account, I have to start from the beginning and also the server chosen by default is Avrora now (it says it's my last played server which is not true) but I played on Washington. So I switched to Washington to had to start over so I went to Avrora with the same result. So I decided to use my Facebook ID to login (It's bound to Facebook as well) but I still can't use my old account
Account issues are for #tech-support
head over there and I'll attempt to help you out
is it just me, or is Roon's chibi really small in certificate support
?
That long I'd assume. There's 2 full parts to it
Plus it's for a chat frame and they tend to give a good amount of time for them
yes, event is till 10/2 and plus 1 more week after that to claim rewards
Hi, I wonder if there’s any problem. I cannot put in the blueprints when I press the plus sign button. AND isn’t the rental skin system supposed to be up until tonight’s update?? Thank you.
u need to lvl her up to lvl 10 to go past dev9
Tyty
Is this known?
Flashing tile isnt under the fleet
Ok flashing tile disappeared after going into battle
@cloud stratus Those would be the Japanese commas (、), as opposed to the English commas ( , ).
@mint patio Try restarting your game. Weird things tend to happen if your game desynced at one time or another.
ya those are full width commas
please report it for now and we will see if we can fix it
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@cloud stratus
i'll do
want to put that in as translation most likely next time
sorry
excuse me, but why did the rental skin event already ended?? Because on the patch note it says it would end tonight. Thank you.
Perhaps just a patch notes error and it was set to end already. But we cant confirm as staff wont be in office till tonight
Ok
under which category does translation error fall?
It's an option when you first start the reporting process with BelBot. You have the choice of a bug report or TL error
Daily mission fleets end at 4
Oh wait nevermind it just doesn't show empty fleets
But it should so you can create one on the fly, please add that as #game-feedback
Rental outfit gone earlier than expected... i haven't used my 2 tickets yet
Not sure. We'll have to get confirmation but seeing as how the rental function is going away after the maintenance in the first place, no guarantee it'll be put back in
Did you already try to restart your app / phone?
press Show highest
Thanks

The rental Outfit is Gone i haven't redeemed even once, there was no timer indicated
i was hoping to redeem it before the maintenance
What a waste....
i was hoping to use all three tickets for taihou skin

emm question, why update so... slow
thats probably your wifi
hmm

Server up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

every time I go to front screen I get system error 👀
i collected the special reward for stanly and it prompted :System Error 14: but nothing happened
wait is it really over
it's over
it is
nothing negative, everything seemed like it collected
my lab's research projects didn't reset reeeee
got the same five still
isn't special banquet over??
but unknown if for everyone
I have that error too
i think they forgot to remove that banner
Same error
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
It's the special banquet I think
leftover files
welp
and it reset itself back to square one
nani
Special banquet wa supposed to be extended
error shows everytime you go to the main menu
But it didn't extend properly oof
please, the error is everytime on main menu it's a bit annoying
thanks 
i really cant update, it keep reset itself. was fine im updating using data
AL and other games have a thing that prevent you from downloading properly when your net connection is too slow
hmm
I'm stuck on the update too
same
could u get a log if u stuck at the update
check pins for how to do that
hai
yeah, the special banquet is blank now
known
@spring coyote get a log
wait for u
well, I can update my game and get it
Am I seeing things
me here just stuck at 1/1668 w
@errant scroll is like that for me too
Ooo
@viral blaze known, if you can get a log that would be great
hard to take a screenshot but getting some errors when claiming missions if anyone else has it happening
@errant scroll @obtuse dune supposed to be like that
I believe it was mentioned in the patch notes
its meant to be the eagle union portrait?
That's almost certainly a placeholder tbh
I think I am only one who suck in update
Well we can see how the portrait looks like in the training part
AL and other games have a thing that prevent you from downloading properly when your net connection is too slow
This is to prevent data corruption but 
no we arent supposed to have it though ender
@viral blaze could u get a log?
hello. has the error 14 bug been reported?
or, now

can you try restarting the app real quick? @pale nacelle
let me know if it persists
i did. my home button still brings it up
what
2 eagle borders
the home button in the top right corner
thats not restarting the app but
can you get a log mode screenshot and send it please
check pins for how to
yeah. after restarting the app, the home button still pulls up the message
but i get you screenshots

is this just my end, system error 1 every time I go to the main screen or missions
im getting it too
i got the same error as Hibiki
Me differ
known
as BgK too
The Special Banquet does it too

@buoyant hemlock try restarting
Tried, still there
weird
would be help if u get a log
usually just a desync error
Umm, how to? What if it is a bug
check pins for how to enable log mode
Mine
DM me
I can't update the game
sorry if too late
ok
@dark ledge provide a log screenshot please, check pins for how to
no its fine oxide lol
you’re the only one who
has
of everyone we asked

I was stupid and forgot to hold a thumb on the right side of the screen when trying to activate log mode
for 5 minutes
i too was making that mistake
I just wanted to say thank u all for your hard work okbye
yay more logs
So their system error 14 is the same as my system error 1 





was able to see logs





