@solar field Hm..seems mostly fine for me 
@stone rose So you did rent the skin though?
#bug-reports
hollow kraken
stone rose
@hollow kraken
hollow kraken
The watermark is probably just there no matter if you have the skin or not if I had to imagine. Not really a bug, but more of just an oversight
jade depot
Maybe the rented section just for check if anyone rent the skin, you can check by tap on it
glacial jay
The escort mission is saying that it’s finished despite not even being played yet.
foggy dove
known bug
hollow kraken
@glacial jay Known issue
stone rose
@hollow kraken ah it turns out the watermark is actually a button you can tap to see currently rented skins
Busted. Not a bug.
elfin elm
@solar field I only have performance issues when I go in doc see ajax and then leave.
so maybe you did that
but that's a bug because of Ajax again
hollow kraken
@stone rose 
jaunty turret
was doing exercises and now its crashing the same way secretary/profile is. just a heads up
minor flax
I'm just gonna say that me trying to log in with twitter and getting the starting screen is a bug
verbal crown
Am I the only one who can't sort by total stats?
wanton junco
After the game disconnect mid exercise everytime i reopen the game if show the loading manjuu
novel cove
i cant play hard mode map... :(
jade depot
Server check
elfin elm
@verbal crown known bug
hollow kraken
@minor flax You need to choose the server that you previously played on. No need to do the tutorial
minor flax
Okay
brittle skiff
my st lewds L2D has a bug
hollow kraken
How so?
frosty gyro
if its her mouth, its known 
brittle skiff
yea its the open mouth
hollow kraken
Yepp, L2D skins are known to have that issue right now
livid nacelle
dead when i sort by total stats
hollow kraken
Gonna go ahead and say this, a hotfix was just sent out. So please quit out of your game and restart it
hot inlet
Yuubari doesn't appear in Lab Fleet Tech
hollow kraken
@livid nacelle Hm...as in the buttons don't respond?
or it doesn't work at all functionality-wise
teal ermine
so my dispair with awefull android is useless now? 
balmy swift
Supply line disruption (2 per week ission for submarines). Does not show the air in submarines go down, it goes down but the bar responsible for that does not show it
hollow kraken
@hot inlet Please report it
teal ermine
if my phone keeps refusing to work with me i go into the basement poor petrol over it and set it on fire
hollow kraken
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
cloud stratus
on first screen it shows "Member of the guild" correctly, but here the end is cut off
livid nacelle
@hollow kraken when press confirm, nothing has happened and in log writed exception
junior dirge
Ajax still broken
foggy dove
yeah it's not fixed yet
vague aspen
Ajax broken for me too.
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
frosty gyro
ajax is not fixed
buoyant hemlock
yea
frosty gyro
yea so dont repeat it please
junior dirge
Ajax retro is missing in archives
full jewel
ay formation fixed, big ty
elfin elm
@junior dirge known bug
buoyant hemlock
My secretary isn’t changing and it’s still lusty— my secretary is nagato ;-;
magic garden
After the hotfix the game still goes into infinite loading when I click Exercise to do my pvp
foggy dove
please restart the game to install the hotfix @buoyant hemlock
buoyant hemlock
I already have
buoyant hemlock
It’s not working still.
I checked if it was just nagato that wouldn’t work as well but I can’t view my secretary as anybody other than lusty
hollow kraken
@buoyant hemlock Where exactly are you looking to always see Illustrious?
buoyant hemlock
buoyant hemlock
Oh.. but then what’s the point of it?..
foggy dove
it's who you had as secretary when the date crossed
paper meadow
is boats from the Neptunia event not being selected for Commissions when you use Advice a known bug?
foggy dove
no, they should be selected
buoyant hemlock
.-. RIP. Alright then- kinda sucks but imma bug out then if it’s stuck. See ya.
hot inlet
Wasn't this Divergent Chessboard, or is my memory wrong?
foggy dove
unless they're in hard mode fleets
next parcel
Rip Ajax retrofit?
buoyant hemlock
aa
paper meadow
also she is next on the list of selectable units by level here
elfin loom
Tec support is close so I am here
It is not downloading for 3 minutes it just got stuck there (got up to 2 but then back to 1) any help?
hollow kraken
@magic garden can you open up log mode and take a screenshot of it w/ the infinite loading?
foggy dove
@elfin loom you'll need to reinstall
abstract valve
is there a problem for updating from qooapp?
elfin loom
Log out and back or completeley delete the game?!
buoyant hemlock
oh i reopened and its sorted
foggy dove
that loading screen should not appear anymore
if it does, it means it's the old game version
elfin loom
But I just updated it from app store
foggy dove
it looks like it didn't update properly
magic garden
@hollow kraken what do you mean by log mode?
hollow kraken
https://www.youtube.com/watch?v=p1Yl9InTWzk&feature=youtu.be this right here
elfin loom
Ok I will try
hollow kraken
basically, you'll activate it and then tap on exercise to get the infinite loading
next parcel
when?
hollow kraken
@next parcel there is no ETA. But the team is aware of the issue
next parcel
oh ok 😉 I just didn't see any information about it in #known-bugs
raven jacinth
hello just wanna report a possible bug i already updated the latest audio and l2d patches yet in vampire nurse skin and taihou’s L2D skin ,both skins have missing skin specific audio voice lines
foggy dove
it is there
teal ermine
alright just for feedback after a painfull reinstall on my crapphone the infinite loading is gone, nox players works flawless aswell now
foggy dove
@raven jacinth not a bug, they don't have skin specific voice lines this patch
raven jacinth
ok thank you
rapid crow
Is it normal that the top is downloaded?
magic garden
Ok seems like the infinite loading from pressing Exercise is gone for me now
magic garden
Yup
hollow kraken
@rapid crow Yeah, Play Store can be a bit off w/ the file sizes at time. It's fine though, it'll eventually finish the download
abstract valve
i keep getting this
rapid crow
@hollow kraken Thanks
elfin loom
Ok restarting the games fixed it thanks!
toxic stump
Monarch's White Warrick skin lines are also not fixed.
elfin loom
Zeroer
frosty gyro
it was not set to fix in the hotfix
foggy dove
Monarch's White Warrick skin lines are also not fixed.
i actually checked
we wrongfully accepted the report
she's not supposed to get any voicelines yet
frosty gyro
yeah but im just saying that in #known-bugs the sidebars turn mint green when archived
foggy dove
turns out there's no mention of her getting lines
toxic stump
I checked the wiki, she DOES have unique lines according to that
toxic stump
Ah, right. Then they will most likely be added later.
foggy dove
toxic stump
Of course, it usually takes a while for skins to get a CV update
unborn night
Might be just me, but were main fleet skills (only checked with BB) always shown on middle-right side of screen and not the left side?
steel sable
Sub weekly oxygen bars aren't depleting
Well they are, but they're not graphically showing
foggy dove
known 
steel sable
Ok thank you ^^
somber marten
Thanks you very Much guys for hotfix 😋
dusty badge
I didn't see it in the known bugs, but has anyone reported the Decor Token Pack as allowing only 1 purchase instead of 2?
dusty badge
Haha, understood. ^^
foggy dove
@wooden depot ^
wooden depot
got it
vague aspen
I've noticed another unusual glitch with Ajax. When I go to level up ship skills, the only skill of hers listed is "Full Firepower" which is odd as I have her retrofitted so her giant hunter one should be there as well.
vague aspen
That's odd as she's displayed visually with her retrofit skin.
limber ruin
past finch
uh i founded a glitch in the backline disruption where hte air gage for the subs dont deplete yet they do actualy run out of air and resurface 
its weird
foggy dove
known
past finch
shid
livid whale
Found the bug too
frosty gyro
her retrofit is missing atm
bold oar
heya ~ ... not sure if it's known or someone already bring it , but in my friend Year In Review page said he Fought The Enemy to : SOS Mission while in fact he is at world 12-2 since 3 day ago ...
brave notch
"Essex" with uppercase still being censored in-game
frosty gyro
still known as well as its a general issue with chat filter
hollow tree
I've sortied a number of times on 7-2 and it seems that enemy fleets no longer spawn on top of fleets
bold oar
@brave notch why you're here as well ?? ...
hollow tree
Just thought to mention that it may no longer be a bug
vague aspen
Is there an ETA on when the Ajax bug might be fixed?
frosty gyro
none atm
bold oar
uhh ... about my issue / question ?? ...
severe nimbus
How could they mess up Ajax’s retrofit?
foggy dove
there was a bug that ajax had
viewing her in dock/formation caused your game to load infinitely
hoary sedge
Is there any issue with logout button?
foggy dove
her retro had to be removed temporarily to fix it
@severe nimbus
@hoary sedge what issue?
north flume
@bold oar not sure about that one, could you report it? with screenshots of reaching proper stage
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
severe nimbus
Is it the code for Ajax’s skin causing some bug?
foggy dove
ajax retro yes
bold oar
okay , i'll let my buddy to report it ...
hoary sedge
My logout button didnt show
severe nimbus
Yeah wth did they even do to screw up Ajax’s retrofit?
frosty gyro
foggy dove
@hoary sedge take a screenshot
@severe nimbus it is a huge revamp of the game code so...
granite geyser
Can't quit from the game
frosty gyro
why not?
hollow kraken
Back buttons not working is a known issue if that's what you're referring to
foggy dove
^
granite geyser
Yeah that's it
hoary sedge
@hollow kraken ok thanks
hollow kraken
@sage stirrup It's a known issue w/ Cleveland so I'll get the previous report updated to include Belfast as well
sage stirrup
Ook, thankies
cinder sphinx
Oxygen meter on submarine daily challenge didnt displayed correctly (freeze at full but suddenly submarine just rise to surface)
hot inlet
foggy dove
known bug
cinder sphinx
is this a bug?
frosty gyro
very
hot inlet
Actually, does it also affect subs in normal maps?
silver pewter
hey, where to go to help with account recovery?
frosty gyro
read #tech-support
broken plover
Can someone please report this "bug" for me? I saw someone with the same issue
frosty gyro
they never reported it so its unlikely anyone else can for you
but you can try
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
next fable
Small bug
"Member of the Guild: 12-4 task force"
hollow kraken
That one is known
cloud stratus
Some people have shown a ship girl as secretary, but if you visit profile they have a different ship girl as secretary (only some players in chat)
ivory acorn
I have checked if it was already present in #known-bugs but doesn't seem so
halcyon palm
If the update fails, the 1.16 gb package from playstore, is recommended a reinstallation of the game?
ivory acorn
Binded and updated through app-store
hollow kraken
@cloud stratus It's just that they've changed secretary's recently and the game hasn't updated the portrait yet is all
@ivory acorn For that error, you'll most likely need a reinstall. Especially as that's the OLD loading screen and has been completely replaced
@halcyon palm If you have enough space on your device and it's still failing, I'd still say try a different connection first if possible
halcyon palm
Thanks
ivory acorn
Ok,will do so
sonic jasper
so i downloaded the update for azur lane but it wants me to update it again with the same file size any suggestion on how to fix this?
buoyant hemlock
Reinstalled... Still crashing
frosty gyro
that can be fixed by restarting your device or clearing azur lane/google play's cache iirc
@buoyant hemlock I suggest contacting customer support about your issue
/techsupport
bronze mauveBOT
grand citrus
My initial skills of the main fleet appear on the right edge. that of the vanguard fleet not at all. during the fights both appere on the right position. is that allready known?
jade cape
I was doing the Backline Disruption mission and I noticed that the submarines' oxygen level doesn't decrease 
hollow kraken
Known issue
jade cape
Ok
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
sonic jasper
so just uninstall and re-install the game will work?
hollow kraken
As a last resort but be sure to try what Kawa said first. To restart your device and also clearing the app's cache
sonic jasper
restart didn't work and i can't seem to find where to clear my cache
jade cape
Setting → Application manager → Azur Lane → Clear cache
leaden comet
The back exit button doesn't work again
hollow kraken
It's a known issue
solid bane
y'all having problem with twitter login?
jade cape
No
solid bane
my game keep having black screen whenever i tried logging in with twitter
jade cape
Have you tried to restart the game?
hot inlet
Additional info to submarine oxygen bar: it also doesn't work in normal fights, so it's overall issue with bar not working correctly
solid bane
i tried restarting, redownloading,
narrow axle
waited 9 hours to jut get this bug ... how do i fix it?
manic oasis
9-2 world, both fleets can't move outside ._.
foggy dove
Unfortunately it would seem that your internet also messed up the download quality
You'd have to reinstall
manic oasis
@foggy dove Usually at least 1 fleet spawns here, unable to fight at all cause nothing spawns here. This time it were 2 fleets at once so retreating is the only option I have here
hot inlet
I did 9-2 just now, so it seems to be isolated issue. Tried to restart the app?
foggy dove
@manic oasis i don't get it, just fight the enemy fleets to get out?
manic oasis
Oh, this time it was okay, my bad here :c
narrow axle
it took me 9 hours to update the app at play store and now i will have to reinstall it ... fml
cloud stratus
the game automatically selects sub fleet 1 after every sortie..., even if i clear it
wraith crescent
Subs oxygen meter doesn't move visually. In screenshot, cavalla has a full tank of oxygen but U81 already resurfaced.
hollow kraken
Yeah, it's a known visual issue
wraith crescent
Just scrolled up and saw it, mybad
hollow kraken
No worries
acoustic matrix
Re-downloaded que game and it freezes in the black screen after the devs logos
hollow kraken
Can you try restarting your device and also a different network if possible
acoustic matrix
I'm redowloading it again just in case. The first time was a infite loading at the loading screen
Infinite *
winged sigil
In my Atago's swimsuit L2D skin, she keep talking (moving her mouth) even though there are no texts and dialogues.
frosty gyro
known for another skin but I will put in atago too
frosty gyro
cause we got 2 different reports for l2d issues 
ivory acorn
I reinstalled the game as suggested and this time the update does finish,but after i change the server to avrora it still starts the tutorial
proven bloom
Has KGV's secretary line 2 been reported for mistranslation? 
thorn ether
I'm not sure who I need to get help from. I haven't touched Azur Lane in a bit but decided to come back with the 1st anniversary. I open the app and I'm thrown into tutorial. I've bound my account to my device before I went AWOL. Did it somehow unbind my account before the maintenance?
hollow kraken
@ivory acorn @thorn ether You need to log in w/ your bind option on the title screen and THEN log into the server that you previously played on
@proven bloom Which line specifically?
proven bloom
Secretary Line 2 "Wales and Yorkie? It's a bit of a shame that they don't act more like cute little sisters, but I am glad that they have strong personalities."
hollow kraken
Where exactly is the issue?
proven bloom
She never mentions Yorktown in the voiced line 
oops
DoY*
but CN line says "Wales & Yorkie" as does EN. The actual line only mentions Wales
Unless they updated her lines and I wasn't aware
hollow kraken
Yeah, it's one of the unfortunate circumstances where the CN lines were made before the actual voiced lines were recorded
hollow kraken
so CN gets "outdated" lines
proven bloom
Ya I know
Does anyone have KGV to see if it has since been changed?
Sometimes wiki is late updating
frosty gyro
hollow kraken
Nah, we still have the CN lines. I'd say go ahead and report it as a suggestion for TL as it's not technically incorrect based on the source but to get it updated to match the current voiced lines
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
proven bloom
Well it should be based off the JP line, not the CN, considering that's what the VA said, no?
hollow kraken
Most of our text is based on CN source iirc so it's technically not wrong. But that's why I asked to report it as a suggestion to get it changed to match
swift cloak
Does anyone here have Hiryuu school skin? I want to check if this bug only happens when the chibi is mirrored or in both facings.
In case you don't notice, she should have a blue aura as Amagi's buff is active.
proven bloom
Is that on JP or EN?
iirc they don't take reports for JP issues, unless it affects EN as well
frosty gyro
no jp or cn or kr bugs here
swift cloak
It's on EN
frosty gyro
hmmmm
proven bloom
shit I put a spelling mistake in my report
stable nova
infinity loading screen
frosty gyro
just tell me what it is and I can fix it
proven bloom
So on the last line, put Wales? I'd really like it if she hugged and called me "big sister" or "elder sister." But it's nice that she has a good sense of self.
I forgot to put that in
stable nova
of course
proven bloom
Have you tried restarting the game?
stable nova
yes
proven bloom
Did you get the app/play store update?
frosty gyro
it requires a reinstall
proven bloom
oof
frosty gyro
given they have that loading screen its updated
frosty gyro
can you reinstall
stable nova
Yes
frosty gyro
make sure to be connected to wifi
proven bloom
hollow kraken
You might need to try an alternate connection and possibly a VPN as it really just seems like some form of connection issue to the game servers
stable nova
🤔
proven bloom
Are you in SEA?
stable nova
Russia)
proven bloom
stable nova
Okay
round oak
Atago’s mouth moves when there’s no Dialogue
round oak
Good
stable nova
BlueStacks is real shit. I fixed the issue
proven bloom
I have a lot of issues with that emulator too Good luck ^_^
amber aurora
hollow kraken
If you're downloading the update that was released today, it'll be over a 1GB. Google Play won't show the correct size sometimes or download some extra files
hollow kraken
Nah. There was no app update for bugs. Those are all done in game. There were 2 store updates released today and they were both over 1GB
queen basin
hi guys. To whom can i talk about ressurecting my account after these updates?
hollow kraken
Yeah. They had to release another update to do a simple name fix on the app so you have to download the 1GB again
@queen basin Did you have it bound to Facebook, Twitter, or Yostar?
queen basin
nope, after the update from the playmarket 3 days ago startet - i couldn't no more login in the game and bind it too, so nope, it was not binded
but i saved the cri_azurlane_auth_file before trying to uninstall and updating, if this can help you
turbid dagger
ermmm
hollow kraken
@queen basin If you didn't have it bound, then please contact support via email with your account information and they'll be able to help you in regards to it
@turbid dagger it's a known random issue. A simple restart should fix it
queen basin
ok, thanks, i'd call support
hollow kraken
/techsupport
bronze mauveBOT
hollow kraken
email as well in case you need it
queen basin
hm... i don't have permissions to ask something in the techsupport channel
hollow kraken
What exactly are you trying to ask in there? The command /techsupport is just to get you the email in case you need it
queen basin
ok, nevermind...
hollow kraken
You just need to send an email to customer support at al.cs@yo-star.com and they'll help you w/ your account
limpid nymph
is 02 gauge visually not depleting a known bug?
hollow kraken
Yepp, it is
limpid nymph
mmk
fallen pendant
Dunno if it's me but
My submarine Oxygen bar doesn't get consumed
Yet my submarine does get out like when she don't have Oxygen anymore
proven bloom
hollow kraken
Yeah, the bar doesn't visually drain correctly
proven bloom
Already was reported
proven bloom
wow the white on that emote is
fallen pendant
U mean @proven bloom
proven bloom
fallen pendant
Ur using white discord 
proven bloom
....What?
frosty gyro
keep conversation to a minimum
sullen ginkgo
grizzled kayak
Visual bug
viscid tulip
'Batting Cage' and 'Baseball Clock' are missing on 'The Big Leagues' Dorm Theme's One-Tap Purchase
tight magnet
Idk if this was intentional or not but taihou’s mouth doesn’t move on her L2D and it is tilting me more than it should. If intentional will take this to #game-feedback. If not some files may not have sent right.
obsidian furnace
That's not how bullet points work 
frosty gyro
?
@tight magnet its an issue with l2d in general
@grizzled kayak can you try doing a file repair in settings?
obsidian furnace
You don't use bullet points to split up a complete sentence
tight magnet
Some ships mouths usually move though so is this just fixable or should I bring it to #game-feedback
tight magnet
Ohhh so they are gonna fix it aight ty.
frosty gyro
mouths are kind of weird atm
tight magnet
Wasn’t sure. Will swap off L2D for now to remain untilted. Ty.
frosty gyro
@obsidian furnace I will say the 2nd sentence sounds very wrong so if you can report it that'd be nice
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
grizzled kayak
Hitting repair does nothing.
obsidian furnace
Would that be under bug reports or tl issues 
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
frosty gyro
I see it on my screen too 
obsidian furnace
This would be a 5 on the severity list right
frosty gyro
would that be critical
I dont recognize them by numbers, just choose what you think
obsidian furnace
5 is The text is fine, but could be worded better for clarity
frosty gyro
yes
obsidian furnace
Which sounds about right
cloud stratus
Mails need to be fixed. It only shows 1 mail and only loads mail if i scroll all the way down(past the read ones). Then after it is loaded i scroll up to finally see what i have
hollow kraken
It's an old known issue w/ the mailbox. It's been like that for a while
cloud stratus
Alright, i hope they fix it soon
cyan basin
The game stays in "Loading" that scam -_-
obsidian furnace
And there shouldn't be a space between the number and the x anyway
honest solar
Where?
obsidian furnace
Was that to me or AddHatterProyect
honest solar
You.
obsidian furnace
Here
The x is unnecessary
And if you want to include it
There should not be a space between the numbers and the x
cyan basin
Somebody help me? I'm nowhere to deint it forever and leave the worst review of existence
obsidian furnace
Have you tried restarting the game
cyan basin
@obsidian furnace I did it and before the update I did it thousands of times and it's still in the same situation
obsidian furnace
Back onto what I originally posted
It's kinda odd to have the x on one pack description
And not on the others
I know it's a nitpick
hollow kraken
@cyan basin I'd say try to use a different network connection or restarting your device to see if that possibly helps. If it doesn't open up log mode (which can be found in this pinned messages in this channel) and email support so they can get some information regarding it.
cyan basin
@hollow kraken Send no one if not 3 emails to know if they could help me, the 3 ignored by the most horrible support in the world
obsidian furnace
are you trying to be inflammatory
cyan basin
I have explained the problem in the mail and when I started having the problem but they have not given me any answer
hollow kraken
@cyan basin Well be sure to send it to the correct email address (al.cs@yo-star.com) if you weren't before. And I'm sorry to say but beyond that we can't do much in this channel and complaining here won't solve anything.
ember merlin
frosty gyro
its whatever at least they know to relook it
rain cypress
Anyone notice the Kizuna torp skins are missing that "water trail"?
brazen jolt
Anyone else stuck on the loading server screen? I been stuck on it for a long time now. My accounts a binded and everything but I can't get into the game
hearty kraken
You mean this?
frosty gyro
check #known-bugs
barren jackal
lethal mantle
someone can help with black screen ?
hollow kraken
@gaunt parrot Are you updated on the app store? B/c that loading screen is no longer being used by the game
@barren jackal Does restarting fix it?
@lethal mantle Where exactly?
barren jackal
Yes
hollow kraken
@hot inlet Nah. After you update from the app store, granted the files go through correctly, it'll be the new loading screens
right of the bat
@barren jackal Does going to Koln always cause that error?
barren jackal
No
lethal mantle
updated today as well and was playing when it frozes
just when open the game
before logo screen
get black screen and sometime later recieve message "google has stopped" and game closes
hollow kraken
@lethal mantle Try restarting your phone and as well as clearing the cache for Azur Lane. Just to see if that clears up the issue
thorn ether
@hollow kraken I got my gals back! Thank you for your help.
hollow kraken
Hey, good to hear and no problem at all
lethal mantle
ok i'll do it
uneven notch
uh and I can't seem to update it
lethal mantle
@hollow kraken thankyou cleared cashe and restarted phone worked !!!
buoyant hemlock
What is this
lethal mantle
one update ?!
buoyant hemlock
When i look at what it is about it says the same as the 1 gig one
And when i go to AL it works fine
lethal mantle
lol
ornate trench
it could be the name change for android
halcyon palm
Download fail just before completing it
umbral quartz
Why!?
blazing saffron
Is the Cleveland skin bugged?
She's opening her mouth as if she's talking but she's not saying anything
and I left her idle for like 10 minutes throughout and she's said NOTHING to me
fair bloom
its in known bugs already
blazing saffron
aight cool
fair bloom
welp, goin to my bug, as far as i checked #known-bugs and this channel, i havent noticed this mentioned anywhere
basically, if you put your mode on enchance, and start going through your ships fast enough, Enhance UI goes missing
if you keep scrolling, every second ship, will have UI missing, others will have white UI as shown below
you can still go to other modes, like gear or info, but if you try to exit game, you enter inflinite loading
as far as i checked, it can be only fixed by resetting the app
it might be fault of either bluestacks, or qooapp, since i havent seen bug this serious mentioned anywhere, but one never knows
barren jackal
Oxygen bar in submarine disruption doesn’t show depletion
long bramble
Can't exit game with back button again
glossy rain
not sure if reported already, the second password for unlocking ships isn't working right now, the gear one is (yes i have made sure to uncheck and check the option)
frosty gyro
its known @long bramble
fair bloom
Welp, ended up re-installing the app and it fixed itself, so i guess ita just that Azur does not like being updated via qooapp for some reason
frosty gyro
its not working how so? as in the password wont work even if its right or...? @glossy rain
glossy rain
the password dosent show up
it just unlocks the hsip without password prompt
this over here
warm rapids
The function of exiting the game using the back button has broke quite a number of times already
glossy rain
tried on both phone and emulator, none works for me
glossy rain
sure thing
file repairing work, thank you kawaakari, and sorry for the fake bug report
sturdy halo
Well I have a problem well I had an error problem with my app so I deleted my app and Re-downloaded it
And all my stuff is gone is there anyway to fix this ?
fair bloom
did you recovered it via binding and then set correct server?
sturdy halo
I did the binding but not the server I’ll try that
fair bloom
servers arent shared, if i play on Avrora, and i switch to Lexington, i will have to start over on Lexington till i swich back to Avora 🙂
sturdy halo
Thanks it’s fix
fair bloom
np~
junior dirge
Does somebody know how to fix voices not playing? My essex hasn't been talking in my phone even though taihou and others does. Already restarted my phone as well as used the fix files button
hollow kraken
@junior dirge Hm...and when you did the file repair, it prompted you to restart the game and download certain files again? Or no?
gaunt parrot
Had to swap to mobile data tfw your mobile data is blazing fast when compared to your wifi
spiral hedge
Jack Daniel torps no water trails. Other torps OK.
thin anvil
hollow kraken
@spiral hedge There are some other people saying that skins don't have the trails either. If you don't mind, please report it
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
hollow kraken
@thin anvil Well looking at your screenshot, that's the old loading screen so your game is not using the correct files. Do you have the most recent update from the app stores? And just to confirm, are you on the JP server?
thin anvil
I update through qooapp so i'm not sure and yes, it's a JP server
hollow kraken
Gotcha. Yeah, the game seems to have not updated correctly for one reason or another. As we're for the EN server, I can really only suggest the simple process of a reinstall. That should ideally get the correct files. And as well, be sure to use a stable connection like wi-fi if you weren't already
junior dirge
Hm...and when you did the file repair, it prompted you to restart the game and download certain files again? Or no?
No it didnt
I only have to confirm once after clicking the button if I can remember
thin anvil
after i update throught qooapp, it just freeze at this screen so im not sure
so do i need to uninstall and reinstall?
hollow kraken
@junior dirge Yeah, it should prompt you when it's complete and then close the app to redownload the files. Hm...if it didn't do that though, perhaps you could try a reinstall to completely force it to redownload them
@thin anvil More than likely unfortunately
storm flume
is this a bug ? i have purchased the skin tho
hollow kraken
Nah, it's just from where you rented it, it stays regardless. I think someone said there was a way to turn it off but I can't remember exactly
brittle ferry
All emojis(!) looks like tangled together is it suppost to be like this? Either way i ma not quite sure this is bug tho :/
wraith sonnet
I cant download the hotfix
It says 1/6
But when the loading bar almost reaches 2/6 it goes back
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
hollow kraken
@wraith sonnet Try restarting the game and clearing ALs cache to see if that helps
@thin anvil Unfortunately there is not here. But for the JP client, the community discord (which encompasses the JP client) might be able to help
thin anvil
ok thanks
wraith sonnet
Cleared the cache...doesnt work
I have enough storage for it tho i made sure
The internet is working properly too
hollow kraken
Do you have another network connection you can try?
grim spindle
Quit game button doesn't work again
hollow kraken
Known issue
wraith sonnet
No not really data is bad here wired connections only
Nvm
Quitting and starting again and again works
hollow kraken
Good to hear
turbid scaffold
I'm not sure if it's a bug really but I didn't see it in patch notes. Atago summer skin has a bg now.
hollow kraken
How would that be a bug? they just went back and updated it, that's all
frosty gyro
omg now saratoga summer has a background 
lilac river
Will your first anniversary sectary update if you change it? Or is it set to whoever you had before the update?
dim flume
How fixed bugs in real life beat gadget. How fixed bugs in applications clear cashe . i fixed bug application doesnt start and crashed. But i clear cashe and it work
hexed roost
Small visual glitch
The laffeydrink in my recent was off-centered, but went back to normal after a reload
Nevermind
hollow kraken
It's a known issue #known-bugs
hexed roost
Okay
Did find out some more info on that bug tho
Always happens when I go out of the game to another app and back
hollow kraken
So that's a surefire way to get it to occur?
hexed roost
I think so but you have to stay out of azur lane for a few seconds
hollow kraken
Got it. I'll get that noted on the report to let the team know. Thank you for the information
hexed roost
Didn’t see this in known bugs
My guild messages are showing up in the world chat. Pretty sure this shouldn’t be happening
In room 99
frosty gyro
I believe if you have guild and world chat open then they will show
hexed roost
Just world
and in notice and friends
Everything actually
All i did was go from all to world
frosty gyro
for me guild will only appear in world if I turn guild on first, open world, and then turn off guild
is this what you're doing?
frosty gyro
ah ok
coral torrent
i got bug can i report here?
hexed roost
Sure
frosty gyro
well.... what is the bug
hexed roost
Yes do tell
hexed roost
Hmm
coral torrent
yesterday update... i not really sure, can i give my personal account to check?
frosty gyro
did you possibly do many pulls?
hexed roost
IT HAPPENED
normal heart
did anyone elese get this problem? please help. i already uninstalled and reinstalled still getting the same error. on both my nox and my phone
coral torrent
today i think twice and decide to report to check whether can help me check?
frosty gyro
contact customer support so they can check your account activity @coral torrent
please note that next time this happens (if it does) its not a bug to report but an issue to contact support for
/techsupport
bronze mauveBOT
frosty gyro
@normal heart you may have to attempt reinstalling again as thats usually a file error
make sure your internet is stable and try to restart both devices before trying to reinstall again
hexed roost
So you guys know the connection error message
coral torrent
where can i contact customer support
frosty gyro
read the bot message
coral torrent
sorry for first time use discord
hexed roost
And you can hit reconnect or cancel I think
normal heart
ok i'll try.
frosty gyro
yes
hexed roost
@hollow kraken more information it’s from the connection error message in game when you’re in another app for a while if you hit connect laffeydrink isn’t centered anymore. Can confirm
That actually is valuable information in fixing the bug. The small reload of the game is probably messing something up
When you hit confirm
Oh and the guild chat glitch happens again
Actual chats are always after the guild chats
Oh actually it just fixed itself
When I went in and out of the game seems to do it
I went back to Azur Lane and it went back to normal
gentle jacinth
I've already updated my AL through google play, I can log in, but that's it
foggy dove
You'll need to reinstall @gentle jacinth
gentle jacinth
OK, I'll try it
normal heart
ok. i uninstalled, restarted, reinstalled, restarted opened the app and still got the same error.... i dont know what to do now
paper dust
A alguien le marca error de actualización del archivo [4]? T.T
hexed roost
Update: the chat tangle glitch can happen just in game but still does happen when going from app to app
frosty gyro
we believe its an overlook since its a rentable skin even though you purchased it
I guess you can report it and we can confirm later
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
drifting sparrow
witch bug would this be known as?
frosty gyro
actually I think it just means you have an outfit rented out
wanton hawk
What does "rented" exactly mean?
frosty gyro
that the skin is only temporarily in use
obsidian furnace
So uhh, how does this work
limpid terrace
You are probably aware of this already, but just wanted to note that Belfast qipao l2d skin is bugged. The lines are out of sync with her mouth and she has a gaping mouth whe she's in idle position.
limpid terrace
Ok, hope it is fixed soon.
grizzled sail
Gentry knight Cleveland 😍😍😍😍
Everything about it is perfect except for the fact that she doesn’t actually say anything while her lips are moving
Valve please fix
frosty gyro
that sounds more like feedback than a bug when you put it that way lol
regardless, known as I said a few messages above
l2d issue in general
grizzled sail
ah mb
junior sentinel
Sumarine
buoyant hemlock
Quick question: is it only me or the sub oxygen doesnt decrease visually?
foggy dove
it's a known bug
buoyant hemlock
Oh i see thanks
frosty gyro
neat
obsidian furnace
buoyant hemlock
Hello I tried to get in my account but it started anew even though it's binded to Facebook, it happened yesterday before maintenance
Unfortunately I don't remember my UID
In game name: Mickey 1
Server: Sandy
System info: Xiaomi MI 8, Android 9
obsidian furnace
Weird
frosty gyro
@buoyant hemlock I suggest you dm someone in #tech-support for assistance in dms
buoyant hemlock
Okay
obsidian furnace
I can't seem to reproduce it
So I assume it's just some random glitch then
frosty gyro
its known anyways
its just old and fixed
looks like it had a little last laugh though
obsidian furnace
I guess I'm special then 
buoyant hemlock
@frosty gyro I tried to access tech support but it says I don't have permission to send message
obsidian furnace
They said to dm someone
wanton raptor
Not sure if it’s a bug but the art seems stretched?
frosty gyro
its due to your aspect ratio
wanton raptor
Ah - I’ve not modified it at all standard iPhone Xs Max not sure if there’s anything I can do to fix it everything else seems fine just that one page.
wintry olive
There is no urgent ops in daily challenge
foggy dove
known, it's the boxes daily
odd onyx
Uh for taihou l2d her mouth doesn’t move when the audio starts and I think it’s delayed
frosty gyro
known bug
inland blaze
Im opening 10 box only to get 7 item ..
honest pumice
"Confirm" is in a different font than "Cancel" not sure if this is new or not but i noticed it and now i can't unsee it and it bothers me. 
nova jasper
I seem unable to change ships' positions in the fleet preparation screen
On 10-1, unless there's some restriction I don't know about
spice wolf
A lot of the L2D skins have their mouths stuck open as well as Bismarck; Ark Royal ballgown, Belfast qipao, St Louis Kimono at least.
frosty gyro
its pretty much every l2d
vocal warren
Got a lvl 19 Essex but I can't seem to LB her with a dupe. But when I attempt my lvl 1 Essex dupe to LB using my lvl 19 Essex, she shows up.
frosty gyro
is it locked?
vocal warren
I unlocked my lvl 19 Essex but it's still the same
I can upload a video showing how it looks here if I can
foggy dove
is essex your secretary?
vocal warren
Yep
foggy dove
you got the dupe as the secretary
foggy dove
check again
vestal oasis
An issue I noticed:
- It now takes a considerably longer time to get to the developer logo screen.
- Possibly related to above: the game freezes for like 5-10 seconds if you happen to return to it after switching to another app.
plucky knot
https://www.youtube.com/watch?v=bU0zg5tlQDg
I realized after my friend atago mouth not moving as well
frosty gyro
known bug
plucky knot
guten
coral torrent
just now i report the bug and still didnt get any respond yet, so i need to wait howlong
storm idol
I can only rent one of 3 outfits? And i even bought the Taihou skin yesterday. I wanted to rent SoDaks skin
frosty gyro
@coral torrent you did not report any bug
did you contact support or dm belfast?
frosty gyro
0-6 business days
coral torrent
didnt get any respond...
frosty gyro
@storm idol yes
coral torrent
ok...
storm idol
so i cant rent any other than these 3?
coral torrent
raven topaz
well, the whole selection is, as you can see, they give you a few choices, and you can rent one of those
not just any skin from the whole list that is up for sale
storm idol
oh wow that doesnt make any sense
vestal oasis
but yeah that bit of game freeze upon game open/resume is weird.
hexed roost
The game closing after trying to buy food isn’t happening anymore after the update. Can’t say it’s gone but it hasn’t happened and it was pretty frequent so I’d say it’s fine for now.
cobalt grotto
Supply line disruption in daily stages
submarine oxygen doesnt run out
they actually do lose oxygen but the bar doesnt decrease
foggy dove
known
south monolith
It says edi is on challenge mode but I’m not enough level to get in there 🤔
raven topaz
the level limit doesnt work properly iirc, maybe you've put her in the lineup there before and then forgot?
south monolith
Might be but now I can’t remove her cuz I can’t acces there 🙃
wispy pier
Is this known ?
My guilds name isnt shown fully and "member of the guild" is shown 2 times
wispy pier
Ah ok.
foggy dove
she loses the DD gun slot once limit broken once
grizzled hawk
Oh, i thought i still can use DD gun after MLB her
spiral timber
Not sure if it’s been reported already but I’m having trouble putting girls back in the dorm to train it says input invalid
foggy dove
please restart the game
spiral timber
All good now ty
tiny sapphire
Using both names in the same screen?
On a related note, who was respnsible for this? https://puu.sh/DBmh1.jpg
half light
Is non-boss ships spawning on top of your fleets an intended change or a bug?
You used to be able to block spawning ships by parking one of your fleets on the spot
honest solar
It's a bug as introduced in the Ashen Simulacrum patch
restive saddle
Just wanted to check something here, is it Azur Lane font brighter...?
hollow kraken
The font for multiple items has been changed after the patch. We're unsure if it's intended or a bug but we have it reported
restive saddle
Ah awrighty
cuz my nephew notice le font got brighter than previous before update
unborn cipher
hello, does anyone have taiho L2D skin? (mine seems broken, her mouth not moving when speak. is this known bug?)
hollow kraken
It is, yes. The team has been made aware of it
unborn cipher
alright, Thank you for clarifying
viral loom
anyone else having bug in the skin shop and when viewing stats in dorm, where nothing can be pressed? Like the game doesn't freeze, voices still play and animations till happen, but pressing anywhere on the screen doesnt work. Is this known?
Only started after the big patch yesterday
hollow kraken
No one else seems to be having this issue. Does restarting the game fix it? And does it persist even after a restart?
viral loom
No, restarting doesnt fix it. I also tried reinstalling the game completely yesterday, and that didnt work either.
I know my phone is a slightly bigger screen but I dunno if thats the problem etc.
hollow kraken
Can you open up log mode on your device and then record the issue w/ the log mode open?
viral loom
I'll do it but I don't know how, can you run me through it or send a guide?
hollow kraken
@viral loom Sure thing. Here you go https://www.youtube.com/watch?v=p1Yl9InTWzk&feature=youtu.be
@raven hemlock Try restarting your device and as well as ALs cache
fathom willow
I don't think I found any bug report, but the oxygen bug for the subs in weekly mission also includes in normal sortie, when you summon your subs
mossy coral
@fathom willow I am facing the same bug as well, for both weekly missions and summoning the subs
viral loom
Well I did it...and weirdly enough going into log mode seemed to stop it happening anymore, even outside of log mode, even after a restart. Can't say I understand, but thanks for the help strudel, I guess its fixed.
steep adder
Uhh my download’s looped at 1
fathom willow
also, the commission timer and the notification isn't in sync. The commission timer is always too slow
raven hemlock
Can't log-in still stuck in there
buoyant hemlock
Android user: back button
Since it's already known, I just wanted to report that the hotfix released 30~ minutes ago for the live2ds did NOT fix Taihou's lack of lip-sync.
Actually, same thing applies to St.Louis New Year's L2D. No mouth movement for several lines anymore.
I guess this is affecting pretty much all L2Ds.
gaunt iris
So my oxygen bar doesn't drop but it actually does in game so I don't know when to switch
And The portraits are in the middle
(Sorry about the sound bar I was trying to take a screenshot)
hollow kraken
@buoyant hemlock Known issue
@buoyant hemlock Staff were already informed that a lot of L2D skins are still having lip sync issues even after the hotfix
@gaunt iris Known visual bug
somber marten
Hi guys, it’s possible construct a ship Kizuna ?
bold oar
it's just Taihou L2D or all L2D have lip sync issue even after hotfix ?? ...
cause my Belf , Graf , Tirp and Bisco L2D have lip sync issue as well ..
hollow kraken
@somber marten That's more of a question for #gameplay-help rather then #bug-reports
@bold oar There a lot of them suffering from it
somber marten
Ok thanks
raven hemlock
Anyone please still stuck in there, even after restart my device and clear AL's cache
hollow kraken
@raven hemlock Can you try an alternate connection (such as Wi-Fi/Mobile Data)? And as well as a last resort if you haven't tried yet, a reinstall if you have your account bound?
raven hemlock
New SS
I'm currently using mobile data
And the signal is pretty good
Oh come on, did i have to reinstall it?
hollow kraken
As a last resort if nothing else seems to solve it
raven hemlock
Well might as well next week
buoyant hemlock
fossil condor
Just checking, do you have normal or retrofit london?
Also, is that on the formation screen, or another team screen?
buoyant hemlock
it's the kanji for kai, so it's kai. regular formation screen.
fossil condor
Formation screen seems to be fine for me, but not on the prebattle screens like dalies. I also need to confirm if there's something else wrong with the non retro version, is the issue
buoyant hemlock
wait a second
that's actually a good question
it's from the daily pre-battle. my bad.
maritime escort
gaunt iris
Screen turned black after I hit 'battle' in port
fossil condor
Yes, I believe it's the case for all dailies (possibly exercises also?)
gaunt iris
Idk why I even posted a screenshot
buoyant hemlock
i've exhausted all my allowances for today. can't help you there.
i assumed they were all the same
unreal summit
Is this a bug?
hollow kraken
It's an old known one when scrolling too fast or doing some specific actions in the dock
unreal summit
Ok
fossil condor
Yeah, I think dailies screen has a couple of text issues with retrofits, or at least discrepancies. I need to make a substantial look into it, but the london thing should prob be fixed asap.
If you could report it via belfast that'd be helpful, or I can get it later.
buoyant hemlock
i don't know how to use her
hollow kraken
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
hollow kraken
here's the simple start of the process
fossil condor
@gaunt iris have you tried a file repair?
gaunt iris
Quick restart fixed it
drifting lily
Sub oxygen level is now static, does not change depending on the level. Observed at 10-4 bossfight with I-56, Surcouf and Dace
hollow kraken
Yeah, it's a known visual glitch. The bar won't show the depletion but it does still go down
leaden comet
When i change my secretary to London kai. Why the 1st year review still Taihou?
hollow kraken
B/c it's whichever secretary you had when you did the Year in Review
foggy dove
^
leaden comet
So it can't change back?
hollow kraken
It's permanently set to whichever secretary you had when you initially pressed on the review. There's no way to change it iirc
leaden comet
:'(
bitter ridge
I don't know what's done to the game, but after confirming 'exit the game', the game doesn't really exit. It just goes to a dummy black screen before the game starts back up again. It's also the same in JP.
foggy dove
known bug
bitter ridge
👌
narrow axle
not again ... i played yesterday fine and now the hotfix is up its giving me this ... if i have to REINSTALL THE GODDAMMIT GAME... im gonna be pissed off
better tag me since i wont be here and wait for answer
buoyant hemlock
@narrow axle 1st of all, no need to be so entitled
2nd of all, can you provide the log when you try to update?
3rd of all, is your internet connection stable?
fresh estuary
Hello, after the update, the mouth of the girls in L2D skins stopped to move when they talk, there will be a hotfix for this? It feels very strange when they talk but the mouth don't move
hollow kraken
Yepp, they'll be fixed. Staff is aware of the L2D issue
narrow axle
@buoyant hemlock first in not entitled im a human like the rest is ... log its with that dev log right?
and 3rd if i could use mobile data would work fine but due to a isp issue i cant use it
hollow kraken
https://www.youtube.com/watch?v=p1Yl9InTWzk&feature=youtu.be this is the activation steps for log mode. You can open it up
fallow dome
there is a bug in oxygen display, it doesn't change at all
https://youtu.be/IiCZBITNkQs
hollow kraken
Yepp, it's a known visual bug w/ subs right now
buoyant hemlock
Is Hood bugged atm?
I played 4-4 3 times and not once did my Hood activate her skill
last patch it would activate pretty often
hollow kraken
She seems fine for me. Procs are going on since the patch
buoyant hemlock
hmm
I'll try and run those stages again and come back if it still doesn't activate
fading frigate
how to report this?
hollow kraken
The oxygen bars? There's no need to report it, it's already know
narrow axle
@buoyant hemlock yeah i tried mobile data somehow they were working fine and downloaded files
buoyant hemlock
@narrow axle where are you from? we're trying to see if it's a regional issue
fallow niche
If you have the update issue, please let us know your region ,thx
elfin loom
I have done the 8-4 but it stayed at 75%
When I done the boss fight the game crashed but it still recorded it as ended
Not a big issue but just wanted to say
Not a visual bug btw
grizzled hawk
@fallow niche my friend from Indonesia have same problem... Get stuck at 1/8
narrow axle
@buoyant hemlock sorry for late reply i had stuff to do im from portugal
buoyant hemlock
it's actually a CDN issue since you're not the only one affected
narrow axle
but weird is i couldnt have access to the game but i could go to internet with no issues
CDN?
buoyant hemlock
the place where the update is stored
please try to download the file from that link
if it works or not tell me
on the old connection
narrow axle
i dont need the link anymore i could enter and play normally the game
buoyant hemlock
that didn't work
yeah but we're trying to fix it so help from people that experienced it allows us to fix it faster
calm sparrow
Is it normal that 2-3 doesn't give any points toward the Saratoga skin?
narrow axle
the old connection was wifi from a hotspot
ok il do it then :)
and where do i store the file?
narrow axle
oh its like a test file
buoyant hemlock
yeah
narrow axle
but it did in seconds because my mobile data reset at 16th august and goes back to the value in contract
but this is the first time it happened ... but nvm its fixed and its all good
tall anchor
I know there were some ship girls L2D skins where their lips doesn't move, but has that bug on Taihou's L2D been already reported?
hollow kraken
Yepp. Staff are aware of it
buoyant hemlock
so it worked on the connection where it didn't?
narrow axle
i havent tried yet xD
tall anchor
Great!
buoyant hemlock
so you completed the download from the old connection?
narrow axle
yeah
buoyant hemlock
perfect
hasty oracle
my stickers are still glitched
hollow kraken
It's a known issue
hasty oracle
ah, i thought it was fixed or something
hollow kraken
Nah. We're never told of it being fixed w/in the recent hotfixes
buoyant hemlock
Undefined Language
hollow kraken
Has that really not been fixed yet? well it's known, it's an old bug
elfin loom
Hey toaster I posted a picture above can you check it if it is a bug or something as I didn’t see anyone say anything about it
hollow kraken
Hm...sounds like it's rather a desync especially since it crashed when it was trying to complete it. Can you try closing the app, waiting about 10 or so minutes, and then reopening and seeing if that corrects it?
elfin loom
Ok I am going to do it now as It happened 4-5 hrs ago
Oh yeah it is showing as cleared now
Thanks
hollow kraken
Good to hear 
lament zenith
Has anyone else had a glitch where you're building ships and when you try to speed up the orders, it gives you an error saying that the ship does not exist or something? I had this happen and when I went to my dock and then went back to my orders, the ship order was gone (It was taihou 4:45:00) and on top of that, many of the other orders (2 exactly) just dissappeared, and my cubes were gone, as if I had rolled for ships.
foggy dove
check your dock sorted by time
they should be there
that normally happens due to iffy connection
lament zenith
Thank you I'm an idiot
proper lotus
the oxy bars of submarines do not reduce after called, happen when I was doing 11-4, should this be reported since I think it is similar to the weekly backline disrupt one
foggy dove
known
hazy gulch
What is this graphical glitch with Essex?
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
foggy dove
thru this i mean ^
hazy gulch
ohhhhh
limpid arrow
is the "Outfit rented" text not disappearing after changing the rented skin/secretary bug known?
short matrix
I've found the bug with oxygen bar in the "Supply Line Disruption" challenge they don't show how many oxygen yiu have before your sub resurface automaticly
hollow kraken
@limpid arrow It's just there to let you know you have one rented. Regardless if you have them as your secretary or not. I have it on despite not even using said skin/ship as secretary
@short matrix It's a known bug
limpid arrow
thanks. its just kinda weird how that would be intended when using a different skin than the rented one.
hollow kraken
Can't say for sure I think someone said there was a way to turn it off but I can't remember unfortunately
latent bone
That's a minor one but when we duo screen on a phone (like on the pic bellow), we can't upgrade gears, even if we back AL to the full screen. Just reloading the game should be fine but i prefere that you guys are aware if you aren't already
copper carbon
I noticed that the oxygen levels on my subs during the weekly raid don’t go down. Anyone else?
foggy dove
copper carbon
Thank you!
near ravine
im not sure if this count as a bug but human leg cant bend like that
frosty gyro
it doesnt
near ravine
it doesn’t count as a bug or it doesn’t bend like that? cause its painful to watch😂
frosty gyro
is not a bug
just the artist doing artist things
like when one had 6 fingers
it was corrected because well... it was caught.. fast
honest solar
Not a bug. Higher commander levels just opens up the possibility of higher levels, and I believe mods have asked devs to confirm a couple of times that that is an intended behavior.
hexed roost
Do we already know about how the screen flips if you inspect?
frosty gyro
yep
frozen spoke
Anyone having a submarine bug in the weekly challenge? The oxygen bar isn't working properly
hollow kraken
Yepp, it has been
frosty gyro
its a known bug
hexed roost
Oh and @hollow kraken Don’t know if you saw but I found out the when you hit connect on the “Network connection failed. Reconnect now?” That triggers the tangled chat emojis. It can happen other ways but this is a way to produce the glitch
hollow kraken
Yepp, I got that. It's been put onto the report for the devs to know. Thank you again
twin tiger
Is anyone else having an issue with the Avora quest chain disappearing?
It was showing up in after the update yesterday
But when I logged on today
It was gone
hollow kraken
Can you take a screenshot of your main screen?
hollow kraken
The home screen
twin tiger
hollow kraken
What happens when you click on Avrora's event tab? You can't access her event from the standard event page
twin tiger
Her event tab isn't even showing up