#bug-reports
1 messages Β· Page 98 of 1
I couldn't find any issue on this from known bug reports, can I check if this has been brought up before?
did you go over a submerged submarine?
Hello everyone, I have a serious problem with the Azur Lane app in, for exactly a month and a half I have a bug with the game in which it is "loading" since then I have not been able to solve it, can someone help me with this problem? The Internet ruled it out because it was one of the first things I noticed.
that is a known bug 
Ah, thank you
@cyan basin have you tried reinstalling or using a vpn?
@frosty gyro I've reinstalled the game about three times but I didn't try using a VPN because I don't know what it is
Thought it was fixed 
For Vampire's skin, does hard mode not apply for "sortie and defeat 3 bosses"? 
huh, that's weird, nevermind
isnt the 0/3 in the top right supposed to go red when its empty or am i being dumb
I personally don't remember it being red before 
maybe its just hard mode and im remembering wrong
you are
sounds like something i can send to feedback 
mhm, not a bug
not yet on en
alright thanks!
is there an update related with the 'random spawn on your fleet' bug? it's getting really annoying having my boss fleet being in random battle
The devs are aware of it and are working on a fix but no ETA yet. It's a bug affecting all servers (JP/CN) unfortunately
can anyone help me with a problem? I'm stuck in an infinite loop of bug in the game
I went to re-install the game and login with the facebook account to access my old account the game presents an error '' unable to find mission config.update may be required '' I tried everything but always the same error
It's a situation in which that your game uses old files. Unfortunately we're not sure what causes it. The best guess is downloading w/ an unstable connection. The only known fix we have is to redownload the game and be sure to use a stable connection if you weren't already
I have already tried to reinstall the game several times and I can not play, just in case I will try to reinstall
If possible, use a different network connection. Just to test it out
Unfortunately it didn't work the same error still appears
Hm...that's the only fix we've found for it for now. I'd say do this: open up log mode when loading up the game, take a screenshot of the log mode, and then email it to support and see if they can offer any more insight. And be sure to let them know you've already reinstalled. And as well, steps to open up log mode are pinned in this channel in a youtube video
Ok I already took the print I will send an email to support, thanks!
Looks like the Ember cutscene is bugged.
whats goin on with ut
Like you know the bit where it was supposed to flash between CGs right?
Well it's only a white screen for me
can you try a file repair first in settings?
how long does the repair take?
huh
seeing none of that
oh alright it says repair complete
oh dang you have to download all the files all over again?
rip
its not all iirc it just patches seemingly broken ones
Nope it didn't work
tbh which one is Ember?
The cutscene that precedes the Altakao boss?
idk if this a know issue BUT i keep getting like yellow gear but i dont see them in my depot
Where are you getting the yellow gear from?
Because, unless you opened them from boxes, or exchanged for them from core data shop, they're blueprints. Not the gear themselves.
research academie
Yes, they're blueprints. You need a certain number to be able to craft them.
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Sure
String needs fix.
@buoyant hemlock im on vacation (on limited data) but maybe someone can upload the current azur .obb file and you can reuse it instead of downloading wrong one by the app
Can anyone do this? would be very grateful
i dont know if this really counts, but like, why are there 3 buttons that all do the same thing xD
They just used the same pop up box for almost all of those screens, whether the screen actually needed all those buttons or not
Some of them actually make use of the buttons while some end up just being extra
is it only me or hood's voice in game is quieter compared to other ships?
Not just you
I just tried and it didn't work yet it still the same error @wheat palm
Is this a bug? How can he even survive?
hax 
it is likely a hacker, they will be banned during banwaves
Question about Alabama barrage: is the first part supposed to fall on left half of the screen? Because if yes, then it is disappointing since it won't hit any enemy ships there
Was it a ambush?
It shouldn't pop up on a destroyed fleet spot
CS2 was beaten but its still here. said 'failed to activate stage, please try again'. fixed after restart. known?
its generally a desync
https://puu.sh/E49vp/7b8c073c1d.png the audio clip played with this line does not include the second sentence at all
is this known?
Hi
@buoyant hemlock she does have an animation, it's just that she slightly frowns and that's it
bug: missing content/lock content
Astoria is unlocked by clearing SP3 of Moonlit Overtune which i have done however, I am missing the last two cutscenes for that event which also require clearing SP3
known bug 
known and probably will never be fixed lol
in the future
They'll get wiped once the ban-wave hits
I'm also confused as to what you're asking to be fixed in your first screenshots as well
There are times when you will unlock a memory but it'll stay locked when you go try to view it. And since it's specifically for your account, please contact support via email and they'll manually get it fixed for your account
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
@hollow kraken thank you
Not exactly a bug, but there is a typo in the message from acquiring Yorktown
Where it says "My name cones from..."
Yeah, it's a known typo
Oh okay. Just thought I'd report it
Do we have any update regarding this ? Kinda paid 20 bucks for it so it would be nice to at least know if it's intended or not 
https://trello.com/c/E6gI2VDY/968-summer-sucrΓ©-special-touch-change
User Info: 135415136
System Info: NoxPlayer V_6.3.0.0011, Android 4.4.2
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
**...
1
Low, Android
Nothing on the card so none that we know of yet unfortunately
I can see about bringing it up though
That would be sweet, Toast' 
@buoyant hemlock yeah i forgot about that lel
gonna repost cause I don't think anyone saw
https://puu.sh/E49vp/7b8c073c1d.png the audio clip played with this line does not include the second sentence at all
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
it feels like something that shouldn't be a thing
so maybe not a bug but still report worthy
I think it should be noted that she doesn't even have her third idle line
the second half is literally what the third voice line should be but it doesn't even play
@frosty gyro how would I go about reporting that
it just can't play
it's probably in the game
but doesn't have a text box to pull up so it just doesn't
go ahead and report it as like a graphics/interface character specific thing rather than translation
π
Mmkay. They don't like drills I guess.
GG
a lot of people take breaks, quit, whatever, they just come back
This new frame looks kind of odd with old stickers
So message the Belfast bot for feedback on a bug or the team here?
You send a formal report through Belfast Bot. But first try to check through #known-bugs and the Bug Trello Board for your issue to see if it's already know. You can also post it here to get some confirmation about it
Yeah itβs not on there
I was doing the SP run and I looked at my phone and noticed that it needed to be charged a bit so I plugged it in to charge and when I got into the battle all my ships were going extremely fast for like 5 secs on the screen then they slowed down back to normal. Before the battle ended I got disconnected but was able to log back in. My guess is that it was a connection issue π€¨
Ah, yeah it's an old known issue. Here's the trello card for reference: https://trello.com/c/WkBKoCOf/411-mission-3-4-speed-hack it's mostly just the game trying to catch up mostly due to the desync of being idle for a long while during battle
User Info: 0
System Info: iPhone X
Frequency: Specific. I know how to avoid it
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
How to Reproduce: I have video but and I donβt know if it...
1
1
iOS, Low
Yeah, that sounds about right on what happened. Thanks for the help
Subs count for the 9 ships
Thanks.
Glitch or intentional?
@fiery oxide its a mutsuki thing
she's a child n all that so like cant say commander exactly right and it rolls off as comainder 
Yeahhh it's a thing for a long time
Most people just don't use mutsuki so they don't notice it
Cutie tho
hey guys, what's going on with taihou anniversary skin in CN server(bilibili)?? i get the her art is censored, but she also have l2d actions cut and her voice is missing as well?!(if i use the normal skin or non-l2d art then the voice is back)
we don't provide support for Cn or JP servers, sorry
this is for EN azur lane specifically
oh, where can i report a bug for that server then?

π oh well, it made me moved to AL EN, but still, that's a ton of effort wasted
I hit the share button option in the dorm and my menu disappears...
It's a known issue at times. But leaving the dorms should fix it and if you're not able to, a restart will
You could try a file repair from the settings menu in game to see if that fixes it, but it's not a guarantee unfortunately
What exactly do you need to contact them regarding? They really should only be contacted in emergency as they're always very busy
Today I have deposited the game with mastercard, but why is it blocked when I pay, the money is still lost?
So you were charged but you didn't get the items in game?
Okay. Then please email support with your account information and as well as a screenshot of the receipt and they'll be able to manually get the items sent to your account
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
email in case you need it. And as well just for future reference, such issues should be placed in #tech-support 
I only have transaction history in payment application in my country
At fault, I didn't take a screenshot
Hm, if you don't have a receipt, then send them a screenshot of the history as that's the closest you have. And be sure to let them know as such.
Okay. Send that to them in an email along w/ your account information and they'll be able to go from there w/ you
what mail i can send ?
It was in the bot message earlier, but it's al.cs@yo-star.com
ok, let's me do it
is tis a bug? cuz i been getting them sometimes doesnt appear tat often
It's the games log mode for troubleshooting, which you're accidentally activating
lul
You can just turn it off if it comes up
my friend cleared B3 at least 10 times after completing the map, but he still hasn't unlocked memory 33 despite already unlocking memory 32, is the last memory bugged?
@bleak hedge he needs to clear it more (about enough to get to safe)
so that's about 5 + 8 to 10
he got it to safe and did 4 more runs today
according to the wiki its just 2 more battles after unlocking memory 32, and he's already done more than 2
And just to check, he 3* it?
32 unlocked half way through safety level, 33 unlocked for me once i completed 'Safe'.
If the friend has 3-star and safe it (previous maps are 3-star too, maybe it matters maybe not), they should email.
He decided to email, thanks for the help
Not sure if this is the place for this, but Akashi's questline tells the player to complete 3 'Urgent Ops' which has since been renamed to 'Fierce Assault', so it's confusing as to what the player is actually supposed to do. had to ask the gameplay-help folks.
Yepp, this is the right place for it. Although this issue is already known 
Is it normal for nodes to respawn where the fleet lies?
It's an apparent bug introduced in the most recent event
I'm not sure if we officially got confirmation it was unintended, though
Ohh I see, i just noticed it and theres nothing like this before so i asked
Yeah, it's a confirmed bug. The devs are aware and are looking to a fix for it
Gotcha, thanks for confirming

She skipped her path
The game crashes when trying to exchange fuel for food in the dorm
can you try a file repair and see if that helps?
huh
press the button to "unlock/lock"
you unlocked, so now there's an option to lock the bote
and then you lock, and the option is there to unlock the bote
it's telling you what will happen when you press the button

it's not supposed to indicate that it's locked
Opened a tier 4 ironblood crate and my entire screen instantly turned into this
Could you try restarting the game 
is a known bug
Oh my B
Is the text supposed to be like this
def not..
I can hardly see it
I will share this 
The new USS frame doesn't appear even tho it's equipped .. only happens when I pick vampire as a secretary with the new nurse skin
But it appears in guild/world chat
The app crashes when attempting to purchase gems
@languid jackal Does that persist even through a restart of the game?
@rocky zinc Try restarting your game and your phone. If that doesn't help, try a file repair from the settings menu in game
If it does, let us know. It might've just been the game taking a bit to catch up to the changes
I am unable to click on someone's chat icon to visit profile or see the options what to do with that person when in guild chat
also this typing seems a bit weird
Akashi questline needs updated descriptions for missions that want you to complete daily missions, since it is still using old terminology. (Ie it says it wants you to complete Urgent Ops, while it is now known as Fierce Assault). Can't provide screenshots since I've done Akashi questline long time ago, just someone on reddit was asking what quest wants him to do
It's a known issue w/ Akashi's questline
well, it's not in #known-bugs so that's why I posted it
It should be in the Trello Boards.
I'll check just to make sure but if not, I'll get it created today
The game says my Alabama has a luck stat of 86 but the wiki says 82
My Alabama isnt at the level cap but I dont think luck stat goes down with leveling
It's most likely just an error on the Wiki as in game numbers are more reliable. In which case, this would be best for #wiki-feedback
why i dont get promoted in exercises. i have been rank captain for 2-3days and i have won 20+ exercises. still wondering why i am not at rank Rear Admiral lower half rank
#461437354872143883 has a post that'll explain it for you
Yepp, pretty much
thanks for help
restarting and file repair didn't help, app still crashes when trying to buy gems
Is there a bug on hardmode maps?
A bug where bullet shells have skins but the ship on sortie doesn't have an equiped skin
It only happens on hardmode
Not that we're aware of. If possible, please get a recording of it for reference
The instage fleets always use fleet 1 and 2 names, even when i'm not using fleet 1 and 2
Also, it's showing fleet 1 name when i put my fleet 2 on my first pick, and fleet 2 name when i put fleet 1 on 2nd pick
Have noticed this since 2 updates ago, no one reported this yet? I don't see this fixed all this time
Are you sure the names aren't swapped?
Swapped as in?
Name swapped
My 4th fleet always uses either fleet 1 or 2 name, depending on which order it's on
The game shows the fleet name when you switch fleet in the stage
Says something like "switched to [fleet name]"
I never saw my 4th fleet name all this time
Or 3rd
It doesn't happen to me coz my fleet is named Prime and Mobs
You have 4 fleets in your formation screen?
Go in a stage with your 3rd fleet and 1 other
Press the switch button and see the name shown
Already did it tons of times
Did it show "switched to Farm Fleet"?
Yeah
Can you screen it?
Wait
Here's mine fleet names
Here's what happen when i switched to another fleet in the stage
So my monarch(2nd fleet) is called with my 1st fleet name
While fusou(3rd) is called using my 2nd fleet name
What the heck it showed mob fleet instead of farm fleet
Guess you weren't so sure then
Try swapping the order and see which names appear
There was also this bug on hardmode
Your fleet 2 is okay is because you put your fleet 2 on 2nd place, is what i assume
where skins are shown even tho my ships doesn't even have a skin equiped
I'll repeat my question from back when i first mentioned this, has this been reported?
I don't know
I didn't play for half a month so yeah..
I dunno anything since the end of the bismarck event till the Le Triumphant event
Iris of Light and Dark*
Noted, i will wait someone who can answer
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@sly patio Can you also post a screenshot of the skins on your Kizuna Ai?
Equipment skins specifically
@stray locust It hasn't been. If you don't mind, please report via Belfast Bot. The steps to are in the Belfast message above
Alright submission done

its her aux thingie
iirc one of her gear made her (or was it anyone who equipped it) use a random weapon skin
ofc, it aint written on the item's description ingame 
It only appears on hardmode maps tho
*the effects
Its not just the ribbon effect there is also one effect I noticed
It looks like a mjolnir some of a sort
Oh I get it now π
Its because of the RWGenerator
Encountered a bug with Surcouf barrage skill, instead of triggering when she resurfaces it triggers when she leaves
ok im having a weird bug i dunno if its happening to anyone else but i cant open the game with mobile data i can only use Wifi (but wifi is trash so thats why i use mobile data)
@magic light Can you get it recorded? Showing that the proc only happens then
@narrow axle It sounds like a regional issue or an ISP issue. Try restarting your device and/or downloading a free VPN to see if that helps
restarting is useless and VPN doesnt work because all the free ones are full of malware or ads and doesnt even work
im gonna wait until tomorrow to my mobile data amount to be reset and try it again
Idk if someone has mentioned it before, but the chibi of Hiryuu with her school skin doesn't have the blue/red blink with active buffs if it's in the enemy side on PvP
Maybe it works as intended if she's on the player's side, but I don't have the skin to verify it
When I buy food in the dorm my game crashes sometimes. Iβm on IOS. Itβll freeze for a couple seconds and close out. Iβll just restart the game and go back to usual. Doesnβt remove any progress, but I just wanted to tell about it.
@hexed roost what device are you using specifically?
@magic light hm...yeah, youβre right. I canβt remember if thatβs intended behavior for her but go ahead and report it for now if you donβt mind and Iβll ask the team about it
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
How do i format a bug report here? I literally just joined
You just need to follow the steps in the Belfast Bot message above 
first time that the level of the commission lvl 50 go down to lvl 25...
my commander lvl is 101 
that's normal ??
yep, it's all about rng
@hollow kraken Iβm using an iPhone 8. It just happened to me right now. I went to buy more Royal Gourmet in the dorm and my game just closed out back to the home screen. This happens with all types of supplies in the dorm whenever I hit the +
Only sometimes happens but happens more than just once or twice. Itβs like 5 times a day and I donβt play too much
try a file repair in settings 
Oh yes also when on an account that just unlocked the dorm and I did the dorm tutorial I was stuck and had to reload the game. I didnβt see a way out and tried tapping all over the screen
Azurlane became azurlane after update
ok ill wait
Lmao stuck in daily reward screen
restart the game 
Hey, I guess this was already mentioned, but when updating I saw that the german translation in the play store is kinda wrong. Right now the sentence which was translated is "Ein ideales Naval Warfare Spiel wie Sie immer vorgestellt!" - It should be "Ein ideales Naval Warfare Spiel wie Sie es sich immer vorgestellt haben!" - It's not that bad, I just wanted to let you guys know :)
hmm i guess this "failed to update file: [4]" is temporary?
thats usually a corrupted file but
prepatch isnt available yet
so you should not be trying to update your game in general
I'm not sure, but I noticed that after a certain time the L2D background on the authorization screen starts to slow down. As you can see from the "press to start" button, only the background is slowed down. Although, maybe it's because the update isn't fully installed yet.
Noticed on my phone that the button for the app has had the text below it change from "Azur Lane" to "azurlane". Didn't think they did a rebranding
Known issue
Cool, thanks for clarifying! Didn't see it in known bugs, so thought I'd drop it here, sorry for the repeat!
I should add that there anyways 
Hey my azur lane hasnβt get a new update
if you're on iOS the update is not available yet
We do not know
when it comes out
Please wait patiently
I'm sure it'll be up before the servers go live.... hopefully
Ok thanks
Please wait warmly while updates are being done 
Wtf
Same lol
The game isn't back up yet
Known issue. Be patient as maintenance is still going on in the first place
Ah! Okok, my bad. I thought it was up seeing that the update was available
Stay tuned to #game-news / #server-news as they ping the server once game is live
Yes, you need to read what's posted there 
Oke
Yeah apologems 
apologems for not being able to play game during maint? 
Read the messages right above yours 
will this channel also get locked until maint finishes. Seems like people just instnatly post their ss without looking up
probably, ye
If it gets as bad as #tech-support was, then definitely
you should see #al-general
ah
ππ½ ππ½ ππ½
well that's done
bug-reports got locked down.
Hash file check error is a result of opening the game before the predownload has been fully released.
Game is not even up yet, wait till maintenance is actually done
/lockdown
bug-reports lockdown got lifted.
clicking on icon at top left when trying to change secretary just perma loads game
can't access it

+1
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
will do
why must the font change? it's ugly now
Infinite loading when I hit my profile tab in the upper left corner. Might need to fix that but can avoid it for a while. May just be influx of players, may be a legit bug.
WHen you click on your profile; you just get the loading forever.
game is stuck when opening profile ? (top left button)
Read above. It's known and being reported
Aight tu
I don't think she's suppose to sit with her mouth open Xd
@vocal oar can you send the log?
anyone else canβt swap secretaries? just hangs on loading.
Bug detected. Selected illustrious pic, get monarch pics instead π
@hoary valve #known-bugs
max text on top of oil and gold seems to be bolder
dunno if it's intentional
@unreal venture try reloading the game
@unreal venture Is it like that even when you reload the shop?
Hey I think this may be a bug but when I go into maretime to check the levels and back out it hands me the rewards and consumes my daily use. I just wanted to peek levels, NOT use it, but backing out ended it. I could have easily done stuff, I just wanted to change a backliner. idk if it is a bug that it consumes or how that works.
New event martime escort ofc
Iirc that's intentional 
Smh this game
exercice tab have the same bug than profile tab
@hollow kraken oh it stopped
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@oblique grotto reinstall the game
game stuck when I opened profile
@oblique grotto For that error, you'll need to reinstall if you have your account bound
@junior dirge #known-bugs
profile bug may be iOS-specific
Android here
then not
Thanks @foggy dove amd @hollow kraken
I wonder why it happens
@junior dirge can you dm me your log?
cant change secretary ship, endless loading, on android device and nox app player
I think there's a typo here
I think toaster can provide
@vestal venture Where exactly? Can you please point it out
@hollow kraken look at member of guild
Yeah, that line when it should be which map you reached says "Member of the Guild:"
Monarch's White Warrick is missing her special lines
It should be Guild Name I think
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Okay thank you
B is color black istead of white
stuck at loading when doing daily mission
affinity icon is smaller than it was. is that also intentional?
i cant change my sec help
dead when click on profile
it's still loading
@ember blade @livid nacelle #known-bugs
@raw iron Try restarting your game and device
tried it
Cant go into profile to change secretary. Keeps loading
still stuck
same
is a known bug @ocean lynx
@raw iron Do you have Ajax on the team?
it's on daily (firepower)
lmao i retired my ajax
uhh lemme check
it just infinite loads when trying to check formation
@full jewel #known-bugs
i think it's what's tied to dailies not working
cause daily forces you to check formation before hand
ye so daily is dead until formation is fixed
Hm...that could be the issue as Ajax seems to be having issues as well. Or it could be tied to the secretary information being bugged. Perhaps you could try a file repair from the settings menu in game to see if that helps
But it's just a guess and no guarantee
When I tried to start the Escort mission it did nothing but im at 0/1 attempts now 
Did you view it and then back out of it?
clicking on my name in the menu on the top left makes my game go into infinite loading
k...got my submissions accepted for the first time...XD
@elfin wind #known-bugs
This is not normal anyway you look at it
@deep marlin Yes it is. That's RNG for you sorry to say
it is normal.....just pray to rng god harder @deep marlin
what the hell, Enty as a drop?
I can't even use file repair wut
please keep comments to a minimum~
should something should happen if you click file repair? cause nothing's happening when i click it
@raw iron can you dm me your uid?
@raw iron It should prompt you to do a repair. But can you get the logs for when you get to infinite loading?
@buoyant hemlock #known-bugs w/ Ajax
Sorry, solution for unable to find mission config ia a total reinstall?
Cant fibd it in known bugs
yes
It generally is as we've never found a workaround to it as of yet
Probably my ineptitude
Stuck at loading when clicking profile to change secretary
@buoyant hemlock #known-bugs
@buoyant hemlock #known-bugs
@pulsar raven if you have your account bound, please reinstall the app for that error
Is that Hard Mode?
Yes
Screams
Thatβs hard mode
reinstalling the game... that's not good. hopefully there will be some sort of compensation for it
Cant attack hard mode
@hollow kraken
@gloomy inlet #known-bugs
The oxygen bar isnt decreasing in the weekly challenge mission

multiple hardmode reports like that, toaster
Cant flex to change secretary. Known i know
@hollow kraken is the Albacore's fanbook a daily challenge ? .. i mean will the no.2 unlock tomorrow or will it unlock after I finish the no.1 ?
Hi all, bug where you canβt view your profile. Infinitely loads
@heady jolt yes
How can I report it
Ah alright
@honest osprey It's known. No need to report it
Thank you
Itβs not just chapter 3 hard mode
@foggy dove after finishing the no.1 ?
I canβt sortie for 6-8
What about my entire row of ajax...
But I can sortie for chapter 5 hard mode
@heady jolt yes, it's locked day by day
I can't open my profil
oh...got it
@buoyant hemlock #known-bugs
so secretary is bugged?
Ajax has been demoted
please keep comments to a minimum 
stuck at infinite loading screen for exercise
Ajax has some bugs going on w/ her #known-bugs
Ok, reported the missing Monarch lines.
I can sortie for Ch. 5 hardmode however but not any other
Everytime I click to change Secretary My screen is put on this endless Loading screen
Description is still in Chinese without translation
Weekly Submarine mission: Oxygen bar doesn't deplete, Oxygen itself depletes
yep can confirm the you can't play when you have ajax on your party
I know the secretary thing is a known bug
I think I know what causes this. Has it been reported yet?
but having Bismarck L2D as secretary has her mouth open 24/7
@mystic lagoon It's known
@hot inlet So it does deplete but the bar doesn't show it?
ππΌ
@hollow kraken exactly
@mint patio ajax? yes
I mean the multiple ajax
Wait now the screen for the fleet I sortied for Ch. 5 has copied onto every other hard mode loadout
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
so about that glitch with formation, it seems if you let the loading timeout and retry connecting, it will then let you look at fleets 2-4 and the sub fleets, but you can not look at fleet 1
um is the A and B colors in Albacoreβs fanbook being switched bug known?
it's like fleet 1 as an entity has been deleted or something
@keen dome #known-bugs yes it is
@hallow grotto so could you clear it at all? sorry if you said earlier
guys is the ajax duplication thing known or not. I know her rarity bug is known but no one else said anything about multiplication
No I could not
ok thank you
She has issues in general. Not just her rarity or what-not. She's causing multiple issues
cant select any fleets and sortie
The phantom formation will not continue with go
wait ch3 hm not possible ?
gracias
Not just chapter 3
Oxygen in submarines reported
It seems to be for multiple HM maps
Should I report the ajax dupe thing tho?
ima just come back in a few hours
@mint patio i'll edit the current ajax card
@mint patio No. Her buggy-ness right now is known
hmmm...wired bc I'm doing ch3 hm atm
It happens when you turn on stats btw
Also. I donβt know if this has to do with Ajax but something happened to Belfast
try a file repair in settings @hallow grotto
@hallow grotto Hm....does reloading the game fix it?
No it does not
it's probably ajax related
Can we get a mail even for 1 coin that says Happy Anniversary?
I cant switch to fleet 4
can sortie ch8 hard fine
If your fleet has Ajax in it you canβt switch to it
It just lag my screen
@rose jungle not now please... (come back in like 12h please)
and gui buttons doesnt work after that
Ajax indeed causes an error
Ok
ajax breaks the game 
we know 
@tight marsh There are some formation issues that are known. And if you have Ajax on your team, she is bugged
i just noticed black and white letter preview is switched lel
@teal ermine It's known
is known
Guys, try and load Ajax up
whops overscrolled that youre right sry then o/
@lapis flax It's known
She keeps crashing
would like to report about the translation for the lucky bags , skin names are in chinese still.
I see
it is known
@sturdy reef Known
My game crash when i get her. Restarting and now it look like this if i want to view her profile
i can't change Secretary π¦
^same here
same
secretary bug is known
@south wigeon Try a file repair from the settings menu in game
@sharp pond How so?
@native slate @iron flicker @radiant plank Known issue
please check #known-bugs next time thank you
@sharp pond And it stays like that even after a restart I'm assuming?
Essex is censored, is there a possibilty to fix this? You cannot type it in the guild chat
Yeah but thats abit tooo strict
Yes, it's known
I beat 3 non hard mode missions but hasn't finished the mission in event
Why is A white and B black?
@sharp pond Hm...did you happen to view it and then back out before you got that error?
@stark bone #known-bugs
how do i stop the game from softlocking when i click to change sec
@copper raptor you can't, just don't change it
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
thank you
dang it now im stuck here
b-b-but i jus got essex 
The devs are aware and are looking into fixing it ASAP so please be patient 
I have St. Louis as secretary and I wanted to change to Taihou but it stays at loading when I try to change secretary
thanks for the quick reply ^ ^
@fierce delta Known issue
App is crashing at loading login page...
do you press any buttons?
Me? No...
yes
Having Ajax in a fleet for hardmode will break the entire chapter. Currently unable to do chapter 6 and i remember using her there yesterday.
oof kk
Did my daily runs in chapter 5, no issues
not just in hardmode
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
The screen keeps loading when I try to enter in the Exercise section ._.
@pale lintel Did you happen to know if Ajax is there on that screen in anyway? Just to check
@hollow kraken Nope, not at all. In fact, I don't use Ajax
anyone else having an infinite loading when clicking on your own profile to check?
yes
it is a known bug
okay thanks
@quiet cliff Not in my case
@pale lintel Gotcha, just wanted to check. Okay, and does it stay like that even through a restart of your game and device? And possibly trying a different netwokr if possible?
Reporting for some bug here.. Got black screen multiple time when I enter battle screen
@hollow kraken Yep. Keeps loading even after restarting
I had ajax in my exercise fleet and have the same issue @hollow kraken
But, it can be fixed when returning to menu via phone's back button
ajax is bugged in general she will be unaccessible pretty much everywhere
@dark steppe yeah, Ajax is known to have issues right now
@pale lintel Well they actually just posted #game-news so the formation issue is being looked into in general for infinite loading
ehhhhh
does ajax has retrofit in en ?
i got infinite loading when entering exercise
@heady jolt She does but she's bugged
is it a known bug?
even claim all is bug
@heady jolt yes, but ajax is bugged

@final birch Yes. Formation menus in general are buggy and being looked into
i don't have ajax in my fleet
as per #game-news
yeah...that's probably why the retrofit option is not showing
theyre buggy in general though @final birch
i see
@final birch can you dm your UID to me?
The A and B colour are wrong
same here, i cant get exercise to load up
Ohhh god i can't change my secretary

@ocean root You neither?
known bug @short kindle
Yeah, it's a known issue
yea
it appears that Bismarck is stuck in a perpetual "awe face" when she is not saying a line
@pure geode Knwon issue
there has never been one?
There is but now its gone
quit icon??..XD
I cant even recall it lol
the back button no longer works
So we can't out from the game like in anime hah

Permanently stuck on this sceeen
@rustic steppe It's a known issue
my rental item disappeared when i collected it
hey @foggy dove can I post #known-bugs everytime I see post about "stuck on loading screen " or "Ajax bug"?.....bc you guys seem to have fun with that...XD
@foggy mantle Hm...are you sure it's not in your mail or depot?
@dire spire Yeah, we figured it out. It's a known issue
that's using android's back button
not an actual quit button
Ok thnks
you can if you want but weβll likely get to it before
@heady jolt
@ocean root Hey, sorry to bother you again but can you DM me your UID in regards to the infinite loading when going to exercises?
@pale lintel Same as above if you don't mind ^
is the Submarine oxygen bar got visual bugged?
yes
ah , got it
visual bug, below the O of outfit, that small line grows and shrinks with the ashigara icon
I'm getting an infinite load when I press the profile button. Sorry if someone already reported this.
Ajax breaks the game
known @maiden brook
@latent umbra It's actually a minor known issue
known @tame dagger
@maiden brook #game-news
oh i see, i never noticed it before, thought id just share
anyone experiencing infinite loading when u try to click on ur profile?
it is a known bug
Is it a bug or is it my tabletβs screen ratio thatβs causing the image to stretch?
Mornarch skill activated when she's still have full health
@hollow kraken its not in my depot or mail
this app is super fucky on tablets
@cold plaza Yeah. It's a ratio issue. Unfortunately not much to do about it
@buoyant hemlock thats not very descriptive, what exactly is βsuper fuckyβ 
I see, thanks for info, but it canβt be fixed like wallpapers loading screens in settings?
@hollow kraken is there a infinite loading screen bug when somebody click theres profile?
@onyx beacon yes
@foggy mantle And it's not available for the ship you choose?
I said it is a known bug right below your first message @onyx beacon
oh thanks for the info @frosty gyro and my bad as well
@cold plaza More than likely not if I had to assume, sorry to say
no worries
my game crashes in pvp
hello, wanna ask, is it just me or some people can't access Exercise?
stuck om loading forever
@hasty oracle @lone tundra If you guys don't mind, please DM your UIDs
^ same with me ;-;
so the devs can look into the issue
a'ight wait a second
always have you uid on hand somewhere 
the prepatch warnings called for saving your account information
Everytime i enter ajax retro's menu it freezes
who do i dm my uid, kawa or toaster?
Same
FIX ALWAYS FC WHEN I PLAY AL AFTER THIS UPDATE. MAYBE ITS MY PHONE OR SOMETHING
wait, how will he check UID if opening profile freezes? 
@hasty oracle toaster is best, he is compiling them
okay
Atago SUMMER MARCH
Skin in L2D have a animation bug - she still on "talking:-animation
Ok
I'm having issue when sortieng, and now my game just freeze when I pressed battle
@frosty harness its a known bug in general
apologems when
keep comments to a min. thank you 
@mystic ore Can you post a screenshot of it freezing w/ log mode open? Steps to log mode are in the pinned youtube video in this channel
found a bug at the time of purchase Trade License. The purchase was completed, but the money was not debited.
@hollow kraken Yea it looks like it didnt even give me the item
@mystic ore Can you open up log mode?
@tacit raven Please head to #tech-support for purchase issues
@foggy mantle Got it. I'd say please contact support via email and let them know along w/ your account information
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
@analog plaza Known issue
Ok sorry
beeing stuck is nice. first it happend right after the exercise now after restart it happend again as soon as i clicked exercise
where is log mode? @hollow kraken sry I never open log mode before
found a bug at the time of purchase Trade License. The purchase was completed, but the money was not debited.
Also... on albacore's fanbook, A and B colors are swapped somehow
@teal ermine It's a known issue w/ formation screens. Can you DM you UID and as well send a screenshot of the infinite loading w/ log mode open?
im just trying to swap secretaries ;-;
ah a'ight
log mode? how do i do that?
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
this video will show you how 
ty @hollow kraken
@hollow kraken do i dm you my UID because i have an infinite loading when accessing exercise
yeah trying to change my secretary I got stuck in the loading screen too
in Albacores fanbook colors A and B has switched places so when i usa A color it is white and when i use B, it is white
@cedar bloom It's a known issue
thanks
well thats a challange on nox player lel
Stuck on loadingwhile changing Secretary
@teal ermine Ah. Yeah, it's a pain on Nox. But the team said they got a good enough amount of information now so no worries 
@valid plaza @real root Yeah, it's a known issue. #game-news
trying it with mouse + controller input, still no luck so far
Yeah, it's okay. The team said they're good now so no worries
Is the blurry max oil and max coins text intentional or a bug?
I don't want force you to be sitting there for a while trying to open it b/c I know it's a big pain 
@molten bane that's happening to me aswell. Infinite loading.
Black and white paint is reversed, known?
@rigid lark Yeah, the font change is known. We're not sure if it's intentional or a bug
@timid hinge yes it is

yeah nox player dosnt seem to like multiple inputs. kek
i am determent now, updating it on my phone just to see if it happens there too
please do a reinstall
Get stuck on it
dont know if this enters in a know bug
when checking Ajax on the dock it crashes the game
my bad sorry i passed right by it
@past niche it is known bug
sorry
Thanks, I'll try it
Actually. I can run chapter 3 hard mode. I donβt think itβs the hard mode itself that has the bug, rather the ships you had in there before the update
it's changing the formation
Ah
But she on my fleet so I canβt play anything
Well it's at least known so it'll be fixed ASAP
But unfortunately that's about all we can do here

Even changing formation with Ajax make game freeze
Yes, she's completely bugged out right now
still trying to update the app on my phone but android sucks arse and wont do it as my intern ram is full even tho the game sits on 32gig mostly free sd card
reee ing hard here
have you binded?
Uhh i didnt see it in known bugs but the albacore fanbook colors are inverted. A is shown black but is white, B is shown white but is black
@mortal vector it is there 
Aight coolio
hello guys, do you have this problem?
yes
Yes, everyone is. Ajax is bugged right now
it's a known bug
Can't do anything with ajax
known
can you change secretary guys:?
Nah, not right now. It's bugged and being looked into as per #game-news
please check there b4 reporting
I will wait 
so if you push the stats button and scroll to Ajax it tries to load Ajax stats but can't and then you have unlimited ajaxes if you scroll slowly enough
yes both of which are known
guess i should reinstall huh
nvm you don't even have to open stats just works normally aswell π
yo since the update i cant close the game properly via "go back" button is this known ?
@buoyant hemlock It keeps you on that screen after restarting your game and your device?
@craggy leaf yes it is
@craggy leaf yes
I reinstall and then i can't join to game
um i havent restarted device, it was fine till i updated to the fixed name apk
@shut haven Try a different network connection as a black screen is usually caused by network issues
also check your .obb is in the right place
But my network connection is good
It's kinda funny how Ajax-sama is now on another level of abusing
@buoyant hemlock Gotcha. I'd say try that and as well as a different network if possible just to see if those help before a reinstall
@shut haven It could also be a regional issue. But just to try, please use a different network if possible. We're just trying to rule it out
Hmm okay
@velvet shadow Known issue
ok
Ingame chat censors
Essex to Es***
essex is fine tho
known issue w/ chat filter
@hollow kraken https://puu.sh/E5ymz/502b4162ed.mp4
Recreation of the Ajax duplication bug and how to solve it but after that you can't use the dock anymore and game will crash
Everytime I try to open pvp (exercise) I get infinite βloadingβ
@mental vector known issue
I cannot get access to change my secretary
@lunar jungle known issue #game-news
Albacore's Fanbook
Color "A" and Color "B" are reversed.
"A" should be "White"
"B" should be "Black"
known
@elfin elm yeah, it's a known issue. Ender got the Ajax card updated earlier w/ that bug but thank you for the video though 
i'll add it anyways
Anyone notice medallion section?
Granted date
I wonder if there were ever any update where every single UI thing didnt get bugged
Granted date
keep comments to a minimum please~
I can't sort my fleet lists atm, known?
yes
thsi confirm button does nottin
Says outfit rented despite me buying the skin?
I don't even...
@verbal crown #known-bugs
Is anyone else having performance issues after the update? I'm noticing the game running slower than normal.
The watermark is on the top left under the username.
@spice wolf its a known issue
ok




