bug-reports

[buoyant hemlock]

👌

[umbral quartz]

Why li'l sandy pic became dark? Is she ded?

[hollow kraken]

No, she's engaged in an activity right now. Hence the tag on her portrait. It'll also darken the portrait when they are

[umbral quartz]

Ohh...

[buoyant hemlock]

✅

[thorny hinge]

White screen in B3 boss fight

[inland ruin]

Interesting Norfolk row

[honest solar]

Does restarting your phone the app cause the issue to resolve, @thorny hinge ?
@inland ruin , known bug from scrolling through dock quickly

[idle wren]

is it normal to not have a notification when a research project is finished?

[raven topaz]

@idle wren ingame or outside game as push notification?

[hollow kraken]

Yes, there isn't such as function for the EN server

if you mean for push notifications

[idle wren]

ok

thanks

[honest solar]

I think someone the other day said that functionality rolled out to JP/CN -- if so, hopefully we'll receive that soon

[hot inlet]

Southampton not appearing in Fleet Tech - reported or not? Searched #known-bugs but nothing popped up.

[hollow kraken]

Hm...well seeing as how it's impossible to get her right now and we'll almost certainly have an update before then, let's wait on that.

[hot inlet]

Okay, asked just in case, will check after patch on 12th and act accordingly to the situation

[chrome pewter]

Old medal stays and cant be removed

[hollow kraken]

Turn off "Show highest" and you can remove it

[chrome pewter]

ok thanks

[honest solar]

Since the UI overhaul, did they change the "Out of Ammo" option to no longer actually cause a push notification?

[hollow kraken]

For the dorm? No, I still get mine At the very least, I do on my iOS device. Can't vouch for my Android

[honest pumice]

i never got the "out of ammo" notification even before the new ui.
yes i'm on android

[hollow kraken]

Well I do have to say, I never payed attention to when it appears so I have no idea if it comes as soon as the dorm runs out or if it just randomly decides to when it feels like it

[rough cedar]

I was developing neptune for my pr research but changed it to monarch just to finish the 30k gold requirement and finally acquire her. I did, and was expecting to be able to return to neptune but it locks me for 24 hrs, which I kind of anticipated. What bugs me is that the little red notification that I should be developing something in the shipyard still pops up, so I was wondering if it can somehow be worked around someday to turn off the notif or just let people proceed immediately to another pr ship cos idek if its a bug.

[hollow kraken]

We have the case of not being able to start another ship if you completed a ship but switched w/in 24 hrs reported just in case it is a bug. As for the notification, we have a suggestion to be able to disable them as well

[rough cedar]

Oh, so it is a bug. I searched for it with the keyword "develop pr" in the known bugs channel and nothing showed up so i thought there's not an entry yet. Well anyway, it's fine then i guess. Thanks for informing me.

[hollow kraken]

No problem. And we don't actually know if it is a bug or not. But we have it reported for the devs to look into so we can figure out if it is a bug or not

[weary sierra]

Skills arent translated in memento

[hollow kraken]

It's actually just for Roon (at least the only one found so far) and someone brought it up before but it was never formally reported. If you don't mind, will you please report it?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[weary sierra]

!feedback

[hollow kraken]

You just need to DM the command to the bot

[weary sierra]

Okay

[hardy echo]

Harro harro. Ive been experiencing alot of crashes by opening my docks

After the crash, it instantly will restart the game though

[buoyant hemlock]

It says i have 12 torpedo stats

With no torp equipped

[small knot]

I've been wondering about that myself as well. I figure it might have something to do with ASW stats, but if that isn't the case, then I have no idea why a fleet of ships that don't use torpedoes still have a collective torp stat that isn't 0.

[quaint lily]

@buoyant hemlock Fleet tech

[small knot]

Oh yeah. Forgot about that. Problem solved.

[proven bloom]

Has Akagi's storyline where she wears a swimsuit been addressed?

[hollow kraken]

Yepp, it's been reported

[proven bloom]

thanks

[civic dust]

Is that known

[honest solar]

Please clarify.

[hollow kraken]

RNG standing on the water

But yep, it's known

[velvet sage]

Whenever i enhance a ship ( anyone ) i always get this error
It restarts on its own but it get annoying that the game must restart every time i do an enhancement

It usually occurs when i use more than 1 ship for enhancement

[raven topaz]

why restart when you can just confirm and reconnect tho?

does it force quit you

[velvet sage]

Yup
It restarts on its own

when i am on the login screen it tells me that my account is logged in on another device then the game opens normally

[hollow kraken]

Yeah, those issues can occur b/c of a shaky connection to the game server. If it's really persistent, you could try some simple workarounds such as trying a different connection(e.g Wi-Fi/Mobile Data), restarting your device, and also possibly a VPN

[velvet sage]

Okay
I will try that
I just didn't thing it would be a connection problem since every things else works fine

[hollow kraken]

It sounds like if it's giving you that error when enhancing and saying the logged in error

[ember merlin]

not sure if its actually going to be released like this but new dorm set in #game-news says azurlan

[hollow kraken]

Hm...if it's there when it releases, we'll get it reported

[grizzled beacon]

Is me not receiving the gems that I bought a known bug? is this why it's taking a while to resolve it?

lol

[frosty gyro]

its a very known bug since the beginning of the game

whats taking so long to resolve it is the inability to find the cause

[grizzled beacon]

welp, Im gonna avoid buying gems if I can in the future then

[frosty gyro]

if they could fix it right now, they definitely would

[grizzled beacon]

I mean, Azur Lane is a good game. I'm not gonna quit just because it has a few or multiple bugs

but I still want my gems pls

[frosty gyro]

you will definitely get them!

[grizzled beacon]

also, Helpshift is a bad choice for handling tickets. I prefer Zendesk or Freshdesk

[frosty gyro]

that’d be good for #game-feedback
also providing pros and cons/reasons why is helpful

[grizzled beacon]

I used to work for Cartoon Network.. Helpshift is automated af. well atleast back when we first used it

[frosty gyro]

thats crazy and cool
so far it works with automated messages, and then later it changes to actual CS replying to it if “my problem isn’t listed” or something of the sorts

[buoyant hemlock]

I have the most hilarious thing ever, and I seriously hope, this is just a glitch

The names are wrong

[frosty gyro]

known bug

[buoyant hemlock]

Seriously, how can you screw something like this up

LMFAO!

[frosty gyro]

its by scrolling too fast

[buoyant hemlock]

No, this just happened, and I didn't do scrolling at all

[frosty gyro]

less messing something up and more the game cant process the action fast enough

you looked at them too fast

[buoyant hemlock]

No, I didn't

I went to level on bottom, for lower rank, cus I had just got sandy, and it was there

I never went fast on scrolling down

[hollow kraken]

Well its known either way so it's all good

[buoyant sable]

Sometimes it loads up another girl in said frame for some reason, but it usually corrects itself momentarily

[buoyant hemlock]

I think I found a bug, cus i cant get akaga. OwO

[buoyant sable]

want to say that's just the RNG hating you there

[buoyant hemlock]

you know its a bug

[honest solar]

Gonna request you not joke about potential bugs in this particular channel.

[lilac egret]

its not a bug and reporting here as a meme can get u banned

[buoyant hemlock]

o, ;-;, sorry

[umbral quartz]

Im a super shikikan that can make ships fall for me even they still lvl 1

[ember merlin]

i thought bugs for jp werent supposed to be reported here?

[frosty gyro]

read the card

besides I tested it

[ember merlin]

nvm then

[worn ruin]

The word ‘collection’ is spelled wrong in the profile screen

[hollow kraken]

Known issue

[honest solar]

It's so painful trying to search sometimes

[brave aspen]

I just got the new sandy and monarch to make 300

[frosty gyro]

stays like that after a restart?

[brave aspen]

I also restarted my game

[frosty gyro]

can you try repairing files/reinstalling?

I feel like this is similar to the roon bug

[brave aspen]

I am trying the repair now

[brave aspen]

The repair did nothing but reinstalling worked

[rocky onyx]

https://imgur.com/a/HX1xrNU not sure if this is report but ... here ya go ... the requirement seems to be missing something

[raven topaz]

hm, I thought that bug was fixed, maybe it's back again

[rocky onyx]

I remember seeing this once too ... if it is pls report it >.> Can’t cause it’s too late now

[raven topaz]

https://trello.com/c/AOVthgYD/634-cut-off-text-for-research-project-requirements

Trello

Cut off text for Research Project requirements

For ANY research project that requires you to clear stages on normal maps, the text is cut off as shown in the screenshot.

Comments

1

Labels

Medium

@rocky onyx found it

that explains it

[quaint lily]

8-5 visual bug

[spare veldt]

white screen on fight

http://puu.sh/DEvWf/4642aaa4c6.jpg

[hollow kraken]

Known issue. A restart will solve it though

[chrome pewter]

The hearts can be seen trough the UI

[hollow kraken]

Yepp, it's a known UI bug

[chrome pewter]

Okk

[quaint lily]

About 8-5...?

[hollow kraken]

It's not a bug by the devs. Just a thing w/ sprite layering

[glad horizon]

Is anyone else not able to access parts of their memories suddenly? I remember that I completed Moonlit Overture but I cannot access the final two memories of it, the requirements being "encounter the Boss of SP3" and "clear SP3". I know I have done these because I have Astoria which I remember I had to complete SP3 a required amount of times to unlock her.

[honest solar]

Moonlit Overture specifically is a known bug, don't know if it ended up affecting other event memories

[glad horizon]

@honest solar thanks! Just wanted to make sure I wasn't crazy.

[honest solar]

Card for reference: https://trello.com/c/cXDiL1cA/674-moonlit-overture-in-memories-became-incomplete-7-9

Trello

Moonlit Overture in Memories became incomplete 7/9

User Info: 134413354
System Info: iPhone 6S Plus
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
**How to Reproduce...

Votes

1

Labels

iOS, Medium

[astral steeple]

Um.. Hello Azur Lane Creator

I have quite problem here

According to this... Lets get on the point ok

1.My nickname : Emilia Zachid

2. I played on server Lexington

[hollow kraken]

So you had a failed transaction? If so, follow the first pinned message in #tech-support or send an email to their support address

[astral steeple]

3. Just 30 minute ago ,I buy the $19,99 gem

Ah really

Thanks

[buoyant hemlock]

Lost response to all buttons. Timer was still running- restart fixed and buttons worked again. Only difference was fleets spawned and my sub fleet was actually attacking a fleet.

[manic ibex]

Gear skin names randomly disappear in the depot

[hollow kraken]

@buoyant hemlock Hm...if it's persistent or if you find a specific way to reproduce it, let us know. But it might just be a form of a desync issue
@manic ibex Known issue

[buoyant hemlock]

Best guess is my sub jumped a fleet before it loaded. But am farming same map so will see.

[manic ibex]

I searched through #known-bugs and didn't find anything so

[hollow kraken]

It might've been made directly in the Trello iirc for that one but it's known so no worries

[manic ibex]

[dawn musk]

so this is what will happen when sendai's flare skill reaches lv 9999

welp, the event is about to end so i guess a bug fix will not be released for this

unless this bug also occurs on non-event maps

[gritty trellis]

Try restarting

[narrow axle]

sometimes it gives translation errors

[honest solar]

Could you clarify?

[zinc drum]

so, dunno if this is known or not, but yamashiro's wedding skin doesn't have her special voice lines anymore

[ember merlin]

@narrow axle what level is that on?
its already known for 2-1 hard mode

[zinc drum]

same with fusou's Perfect Partner skin

[ember merlin]

yamashiro and fusou lines are known issues

[zinc drum]

alright, thanks

[fathom sand]

Yeah those have been known for a while. It's just been announced that the Perfect Partner skin is getting a rerun after maintenance. I can understand if they've put off fixing this bug with the intention of fixing it while rerunning it soon-ish, but if it remains bugged after this...oh dear.

[buoyant hemlock]

Uhhhh, used 9 quick finishers, but won't finish the rest

Explanation please?

[raven topaz]

tried restarting?

[buoyant hemlock]

Hang on

And it fixed itself, wtf

[honest solar]

Desync 👏 A magical beast 👏

[raven topaz]

well, restarting is the number one solution to most ingame (and outgame issues) lol

and yeah its desyncing happening, can happen on commissions too

[buoyant hemlock]

For some reason, it did that just when I got Z36

And now she has a voice?

What the hell?

[raven topaz]

her voice was added a while ago with the lil sandy event

[buoyant hemlock]

Uhhh, how come that was never working, when I was getting her from build?

[raven topaz]

my best guess is that the last time you got her was before the update at 30th which her voice was added?

[unborn adder]

because you didnt update the voice?

[raven topaz]

or updated your voice pack after that time

[unborn adder]

the one in the settings

[buoyant hemlock]

I had audio updated, after the new UPDATE for the game came

[unborn adder]

then probably you got her before 30th

before her voice is even implemented

[buoyant hemlock]

That's so weird, that it wasn't working, till now of all things

[vestal cove]

Umm. Don't know if this right. Same medals, different colors

[hollow kraken]

You can have lower end medals on at the same time as their higher tier counterparts

[honest solar]

Uncheck "Only show highest level" or w/e it says

[hollow kraken]

You can also take them off

[vestal cove]

Yes! It works. Thanks, shikikans.

[proven root]

Don't know hiw this happens.. but it just hangs..

Also the game now black screen or auto closes on phone.. in emulator it happened once

[hollow kraken]

It's a known issue. Restarting will fix it for the softlocking in PR Projects

[north flume]

known

[cedar roost]

ok sorry

[gusty escarp]

Idk if this is a bug, but my wishing well super rare was San Diego but I’ve gotten 8 Belfast??

[honest solar]

That's RNG, pal

[gusty escarp]

I meannnnnn, it’s a little suspect when it’s only Belfast that I’m getting and no other ship

[north flume]

there're only 2 SSRs in that pool, it's coin flip and you losing it

[rose jungle]

Errrm, I feel like maybe something is wrong, I mean, if Monty is not in the wishing well pool and SSR rate is 7% while an SSR ship when chosen is at a 2% rate.... Does that mean Belfast is at a 5% rate?

I dunno as I already have all the ships in the wishing well and didn't look at it much

But if there is only 2 SSR ship and San Diego is indeed only at a 2% rate there is a problem here

[honest solar]

There's a % chance of getting a particular rarity of ship, and then we assume that all ships within a given rarity are equal odds compared to one another

Also, San Diego & Belfast are available out of all 3 ship pools at present, so I don't know which pool Egotist chose

[rose jungle]

He used Wishing Well

As far as I am concerned Wishing Well pool don't have Monty

[honest solar]

...and? You still choose one of Light/Heavy/Special to start your pool with

True, Monty isn't in wishing well, but that's not really relevant

[rose jungle]

Well he chose Sandy and got Belfast

Iirc Belfast ain't in other pools

So it can only be light

[honest solar]

And I just said that that isn't true. She's available out of all 3.

[rose jungle]

Belfast is in all pools?

[honest solar]

According to the wiki

[rose jungle]

I see

Anyways I am still curious what happens when you choose Sandy in the light pool

[north flume]

Also, fun fact

When you choose Sandy or Belfast for light pool wishing well - if there's no shenanigans in background - it reduces their drop rate

[rose jungle]

Since its 7% SSR and only 2 SSR ships, each is at 3.5% by default

[north flume]

[rose jungle]

Sooo it does reduce it then

[north flume]

Correct.
By default each is 3.5
Wishing well makes it 2

[rose jungle]

It doesn't feel like working as a wishing well is intended 🤔

[north flume]

It's not "intended", but not a bug either

Again - if there're no shenanigans in background and it works as straightforward as advertised

[honest solar]

Perhaps, if the equal comparison could be between Wishing Well vs Light Build on 3/20/19. But it's between Wishing Well vs. Light Build on 6/11/19 (or even prior to the new round of Lil' Ships) -- which means it could be 2% vs 1.75% if you have Akashi unlocked

[north flume]

Unlock ships are not included in wishing well

[honest solar]

I'm aware. But I'm just saying "Light Wishing Well" vs "Going and doing a normal light build"

[rose jungle]

He is talking Light vs Wishing Well rate

Which if the player has Akashi unlocked then Sandy is a 1.75% in normal Light Build

Since there is 4 (Akashi, Belfast, Sandy, Monty) in the pool

Where Wishing Well is 2% when Sandy is chosen

But that also mean if you want Sandy the correct move is actually choosing Belfast

5% rate

So yeah, maybe you should tell that guy if the Wishing Well pool is Light Build, choosing Sandy and getting 8 Belfast is working as intended

[buoyant sable]

Wait isn't Akashi in Special only after an unlock

[hollow kraken]

Yepp, it's possible

[white vector]

Has Nicholas' support skill been reported? It cuts off

Never mind I found it

[next fable]

What to do when the game loading screen gave u "hash l2d file check failed. Try again?"?

[frosty gyro]

go to #tech-support

[alpine vessel]

has it been reported on Android that after pressing the share button you can't use the android UI back button to go back

[sharp sentinel]

Do i report my missing Scherzo skin ticket here?

[raven topaz]

@sharp sentinel you mean you bought the bag and didnt get your skin?

[ember merlin]

#tech-support for issues with transactions

[sharp sentinel]

@raven topaz yeah

@ember merlin okay noted thanks!

[last wren]

I used to complain about how my Transactions are not working as expected until I found the real problem: It seems that no one is currently able to buy 'Chest of Gems' and 'Ship of Gems'.

The transaction just declines on its own if one chooses to attempt to buy either one.

[rain bear]

I can't purchase pile of gem in the gem shop

It cost that

And have this ammount of money

[steel sable]

#tech-support

[rain bear]

But why did this happen?

I have already do what the #tech-support ask

But its all the same

Please help

[steel sable]

You can't fool me with that.

Go ask #tech-support

You've not even spoken on there

This channel is not for discussion ^^

[rain bear]

I meant this

[steel sable]

You need to actually ASK in #tech-support

You won't get help here

[rain bear]

Ok

[thorny dune]

pls help. information in the shipyard is not displayed correctly, I have 6 ship Blood iron Vanguard. but at the shipyard it is show 5/7 on roon
my mail - [e-mail]

[raven topaz]

@thorny dune ya gotta reinstall the game afaik, known bug, just make sure you have your account bounded so you wont lose it

[thorny dune]

@raven topaz thank

[analog plaza]

someone in EN room 3 just built nothing

[hollow kraken]

The names of ships can get cut off in chat. It's a known bug

[analog plaza]

ok, didn't know

[void lava]

Good eve, It seems like I encountered this weird bug where Saint Louis is darken in the Tactical classroom.
It persist even after restarting the game or the phone, is this known?

[hollow kraken]

It's not a bug. She's currently in action. Hence the little tag on her portrait. Character portraits are also greyed out if they are in action

[void lava]

Ohh, really? I never knew that.. My bad

Thanks for the clarification

[hollow kraken]

Oh, no worries it's rather new w/ the UI update so there a quite a few things that changed that can seem like bugs and whatnot

[void lava]

Indeed, It wasn't mention so still getting new to it. Thank you still

[buoyant hemlock]

Whats going on with the sub button?

[raven topaz]

visual bug, just the sub icon goes missing every now and then, but they'll come nontheless if you press it

[buoyant hemlock]

Is this known?

Agair

[hollow kraken]

It's actually an "n", but it's just getting cut off. Does the text not scroll?

[buoyant hemlock]

No

[hollow kraken]

Gotcha. Well we don't have that one report so you can if you'd like

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[buoyant hemlock]

Ok

Its a tl issue right?

[hollow kraken]

No, a graphical bug

B/c it's not misspelled. The "n" is there but just being cut off

[buoyant hemlock]

Does my device matter?

[hollow kraken]

I doubt it means too much unless it's a resolution problem. But just input it regardless please

[buoyant hemlock]

Ok

[quiet anvil]

still seem normal on my device

maybe cuz the resolution

[buoyant hemlock]

Well not that it matters much anyway but ill still report it

Ok i hope i didnt mess up anywhere its my first time reporting a non tl issue

[hollow kraken]

Nah, it looked good to me. Got it accepted and everything

[buoyant hemlock]

👌

[lilac acorn]

Upgrading a medal while having it equipped will make it unable to unequip it while also being able to equipp the upgraded version of it.

[honest solar]

Uncheck the "Show highest rank" mark to the top-left of the medals, that will show all ranks

[honest solar]

Is it intended that 7-2 appears to be the only map with 6 equipment BPs that can drop(1 gold + 5 purp)?

[hollow kraken]

It would appear so. For whatever reason

It gets special treatment

[honest solar]

Huh.

[sage badge]

Lul what ? Is dis known?

[frosty gyro]

known, just restart the game for now

[sage badge]

Okay

[frozen garnet]

Is this known?

[raven topaz]

Aye

[frozen garnet]

Okay

[buoyant hemlock]

https://hackerman.cybersnets.com/xhb23.png

is it known?

[raven topaz]

[frosty gyro]

surprised u did not ask in the channel

[naive hound]

So I have the same bug as this one: https://trello.com/c/Xg22B4Kr/859-beginner-missions-tab-doent-appear Has anyone found a workaround yet? Reinstalling did not work.

Trello

Beginner missions tab doen't appear

User Info: 268737173
System Info: OPPO F9
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Critical issue that impedes player progress but for which a workaround does NOT exist (e.g., the game always crashes during a particular missi...

Votes

1

Labels

Critical, Android

[hollow kraken]

I don't believe we've had anyone come w/ a workaround unfortunately

[naive hound]

What the heck I'm missing out on so much free stuff

[honest solar]

As part of the maintenance period that happens tonight, hopefully they'll have a slew of bug fixes as well

[winged root]

i've been skimming through as much as my eyes can take, but has anyone reported frequent pausing of the game while playing? it runs at a fantastic 60FPS non stop but has frequent "pauses" where the simulation continues, but the screen locks up for about 1-2 seconds, and then catches up in a single frame. is this a known/common thing or is this something specific to my client?

[naive hound]

thanks @honest solar @hollow kraken I guess all I can do is hope

[honest solar]

It sounds like a behavior that happens to multiple devices / users

[hollow kraken]

Yeah, it's pretty widespread. I'm gonna do some runs tonight to try and get a recording of it down for a report just in case it's something that can be fixed

[winged root]

hopefully it can be. I was a little surprised to see this continuous hiccup, given my phone has an SD845 and 8GB of RAM lol

doesn't keep me from appreciating the game though 😄

also, Is the "awaken any ship to lvl 110" mission not achievable until the update which brings 120? my laffey is currently at max xp on lvl 110 and i never got the mission accomplished.

[raven topaz]

you need to get another one there

as you probably got her to 110 before the mission was implemented

[winged root]

ouu D:

[hollow kraken]

For the "Advanced" tab of training missions? If so, it'll usually get it fix itself after sometime

[winged root]

it's a "side" mission

[hollow kraken]

You don't need to get another one up there

[raven topaz]

(yes it took like a few days before they put the 105 and 110 mission in)

[hollow kraken]

Oh, you meant the task missions

[winged root]

yeah

[hollow kraken]

disregard me then

[winged root]

XD

so i do need to get a second?

[raven topaz]

aye

[winged root]

that hurts lol. closest one behind her is 101 D:

[raven topaz]

kinda surprised you never got another bote to 110 since that time cause it was a while ago

you just have to get one to 105 afaik

just cap break to 110

(might be wrong but that's how I remember it)

[winged root]

I just started at the end of the kizuna AI event (barely managed to get all the the ships from that event)

i'll just keep grinding away then X)

[left inlet]

!feedback

[frosty gyro]

dm the bot

(Belfast)

[left inlet]

Ah, sorry!

[outer lichen]

is there a bug about the game crashing and then saying that your account is on another device? o:

or is that an account/lag thing?

[buoyant hemlock]

I think that happens to me when I switch from wifi to mobile data sometimes. Maybe a couple of times a week

[honest solar]

That's believed to be another behavior of the desync problems, and should resolve be logging back in again

[fierce heart]

0s nani

[frosty gyro]

its been extended

[fierce heart]

Yeah, but it still shouldn't be 0s - should be x hours or sth right?

[remote tinsel]

They need to patch in the new timer with the upcoming maintenance.

[pearl rover]

Is it a bug?

[raven topaz]

yes

daylight saving time bug

you kinda dont get allowed to put classes 1 hour before reset

[pearl rover]

Lmao thats weird

[frosty gyro]

well it is a bug afterall

[wraith sapphire]

Its not 12 PDT yet but the lucky box has been removed from the shop. Is that a bug ?

[frosty gyro]

did you buy it?

[raven topaz]

might be the same DST prob we just talked bout

[wraith sapphire]

No I didn't

[ember yew]

I wonder if the rate in wishing well is actually working as intended? So far I did 280 construction using the wishing well (light) picking Kamikaze and Concord. I managed to get 6 Kamikaze, but 0 Concord. Yes, zero.

[mint patio]

Oh ok It fixed itself

Oof I just went in early ig

[frosty gyro]

fixed itself?

@ember yew unfortunately that is just rng, its a flip of the coin, and you’re getting the kamikaze side of it

[mint patio]

I guess I went into the game before the thing showed the servers offline even though servers were down

[frosty gyro]

considering you sent that at 12:01 I assume the servers went down right as you logged

[mint patio]

So even though the game was showing me that the servers were online I couldnt ebnter because maint

Yeah

I thought it was a bug tho my bad

[magic crag]

U556 have seen better days

[unborn adder]

I like how the first bug reported is that

Lol

[quaint lily]

Best bug so far

[little idol]

U-556 profile pic Bug

[north flume]

[north flume]

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[timber pivot]

I don’t think they’re supposed to just stand on top of it like that

[north flume]

this one is known pretty sure

[raven topaz]

damn, censoring hitting en

[quaint swift]

The letters are strange, don't know if it is only in my game tho

[frail trench]

Just want you to know

[tight otter]

U-556 seems to be glitched

[hollow kraken]

#game-news

[tulip schooner]

Ship name not showing

[hollow kraken]

Known issue as well

[tight otter]

Alright, so long as is know. 😊

[vapid vigil]

U-556 is lit rn

[hollow kraken]

#game-news

Is a cool channel

[wheat mason]

I know it's very minor but can we have two whitespaces for this string?

[hollow kraken]

What do you mean?

[wheat mason]

Spaces are missing before and after the filesize

It's a typical minor dev mistake.

I know that as I'm a dev myself :D

[hollow kraken]

Ah, that. Yeah formatting issues for that notice have been noted down

[wheat mason]

Yay!

[restive sentinel]

Anyone can help me?
I lost my account after change my device

[north flume]

please login using whatever you bound your account with

[cyan edge]

I cant quite put my finger on it...but u-556 looks a little...different

[hollow kraken]

#game-news

[obtuse python]

I can't press anything

[hollow kraken]

Known issue w/ that popup. A restart will fix it for now though

[torpid bramble]

the bug it is also happen to me

[north flume]

known

[simple oak]

Is it me or the "attack" button is smaller ?

( than before the patch I mean )

[hollow kraken]

Hm...it is. That's odd

Not sure if it's intentional, but I'd say go ahead and report it for now just in case if you don't mind

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[simple oak]

Will do

[short kindle]

Whats happen whit the U-556

[honest solar]

A bug.

[hollow kraken]

She got broke #game-news

[merry steppe]

uh, there's a bug with hiyou and maybe junyou?

can't add hiyou to dorm, i get "unable to input ship"

[umbral quartz]

Why pressing max on build goes to 10 again even i cant make 10 ships

[errant scroll]

This is known right?

[iron rock]

Voice pack bug?

[hollow kraken]

@merry steppe Try restarting to see if that fixes it
@umbral quartz It's just how the button works
@errant scroll Yes, it is
@iron rock The voice data seems to be fine from your screenshot?

[iron rock]

@hollow kraken idk i reinstall 2nd times and its still same

[merry steppe]

oh alright, thanks

[hollow kraken]

But....the audio looks fine though? Are you perhaps referring to the L2D?

[iron rock]

I check my other ships like my PR roon is not talking without voice

[errant scroll]

Alrighty

[hollow kraken]

Okay, so you mean CVs aren't playing. Specify that next time, please So have you tried restarting your device?

[iron rock]

I did it's still the same

I restarted my device and it's still same

[hollow kraken]

Is it all ships, or only specific ones?

[iron rock]

specific

[hollow kraken]

Okay, which ones specifically?

[humble glacier]

has this bar at guild always been undraggable?

[buoyant hemlock]

Idk if this is a bug or im super lucky but my helena just doesnt die

I was doing 10-1 and she always gets to the point when you almost cant see her hp and just stays like that

[iron rock]

Roon,Bismarck,Nagato,Amagi etc expect other event ships doesnt play CV's

[buoyant hemlock]

Hahah

[iron rock]

@hollow kraken All of a event ships like Amagi,Nagato,Bismarck expect for PR Roon doesn't play on CV's

[hollow kraken]

Hm...well another user said that their CV issue fixed itself after restarting their device and those ship's lines are working for me. So I'd say just trying restarting your phone (or emulator if you're using that) multiple times

[iron rock]

I'll try to figure out if it works thanks.

[hollow kraken]

No problem. If it still doesn't wanna work after some attempts at fixing it, you can report it to Belfast

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[vagrant timber]

the hose on her body is pixelated

[umbral quartz]

Awww... i love you too my lvl 1 shipfus

[hollow kraken]

Known issue w/ dock. Parts of some ships will move over to another (in this case, the affection hearts)

[latent reef]

Just sent a report using belfast bot, but an fyi to anyone else:

Don't try awakening a ship that is currently engaged. I just did that, and I lost all the gold/chips/exp

But didn't gain any of it

My ship is still 110, and the 140k exp I had after "awakening" is all that's left

[north flume]

have you restarted your game? @latent reef

[latent reef]

Yes

[north flume]

Ok

[latent reef]

Actually, strangely enough

When I awakened at first, it still said "Awakening" at her exp bar as if I didn't even do it

But I saw my gold change from ~34k to ~32k

Which was about how much it cost

When I restarted, the awakening text was gone, as if I'd done it

[dawn musk]

idk why but there is no sound on my game

[latent reef]

But the ship is still 110, and the leftover exp (which was about 140k) has now filled her bar

But I had enough to get to 115, so yeah. Lost quite a bit

[dawn musk]

i use nox, i've made sure the sound from my PC, nox, and in-game options already set to full, but still no sound

[remote tinsel]

I'll test it @latent reef
Engaged as in, in battle right?

[latent reef]

@remote tinsel I should note these ships were engaged in a battle that I had entered before maintenance

Once I logged on for the first time, trying to awaken was the very first thing I did

And yes, engaged in battle

[iron rock]

@hollow kraken I restarted my device and doesn't work the ship lines

[remote tinsel]

well, mine worked.

[latent reef]

Probably a big mistake to try it, but I'd actually forgotten I was even in a battle. I figured if it would let me do it, it'd probably work anyway

Well, it was just Yamashiro anyway. Not like it cost me everything

[remote tinsel]

did you complete your battle?

[latent reef]

Yes

No change afterwards, either

Maybe it was only because I was in it before maintenance.

[remote tinsel]

Mine updated in the next battle. So yea, its not reproducible on my end. Probably that.

[latent reef]

Which won't matter in about... 4.5 hours

Since battle timer is 12 hours

[gaunt iris]

Entering dock and it's stuck loading

[hollow kraken]

Does restarting fix it or is it persistent?

[gaunt iris]

Restaring helped

[hasty oracle]

i have the same problem, but now im stuck at the loading screen

just this no matter what i do and how long i wait

[clever wave]

"Initialization failed: 100230"

[hasty oracle]

im getting that aswell shows up for a second

[full onyx]

i asked in help if they could think of a reason for the subs not being able to be called here but didnt get anything, can anyone think of one or is this bugged somehow?

[quaint lily]

Range maybe

It is hard to see if the boss is on the range of the subs or not

[void lava]

Wait, is it?

[honest solar]

It looks like it is

[full onyx]

she's directly adjacent to the boss node and U-81s hunting range includes all squares adjacent to her

[void lava]

Yeah, it's in range

[honest solar]

Does restarting your client cause it to behave differently?

[full onyx]

i finished the node now, the things i tried before completing without subs is:

start battle -> retreat -> retry

escape from boss node -> move back to node -> retry

do another battle -> retry

[void lava]

It could possibly be a desync
If it happens again, can you try restarting the game and see if it persist?
Either way, it is still a bug

[full onyx]

im running low on oil so i'll try the map once more and see if i can reproduce it

[dusty tusk]

wait, it's a bug?? i thought some boss just don't accept subs and i just ignore it altogether

[honest solar]

There's no reason that subs shouldn't be summonable into bosses if they spawn within hunting range, at least that I've ever seen stated (in game or out)

[void lava]

Well, if you're low on oil, just try once you're going to run it again. Wouldn't want to waste some resources imo

[dusty tusk]

nice if it'll be fixed then, cuz I've also experienced that issue. I didn't take mine screenshot. cuz i tought it was normal thing

[full onyx]

its not a waste tbh, im grinding for maya so i'll be here forever anyway

yeah its happened again

[hasty oracle]

i still have problems logging in, any idea what i could do about the "Initialization failed: 100230" problem? should i reinstall the game?

[full onyx]

i havent completed the node so if theres anything you want me to test

now would be the time

[quasi kite]

I keep getting the 100404 error when i try to start the game, already restarted my phone...

[honest solar]

And just cause I didn't see it explicitly stated: You did already restart client Snub?

[hollow kraken]

@hasty oracle @quasi kite Try some possible workarounds in the second pinned message in #tech-support for now to see if those help
@full onyx Hm...try restarting just to be sure. If not though, just go ahead and report it

[honest solar]

Would it be useful for him to screenshot with log mode, Strudel?

[full onyx]

yeah restarting the app hasnt changed anything

[hollow kraken]

Yeah, log mode could help

[cold plaza]

Whenever I report someone, i can’t cuz of this Japanese text
Playing on iPad 5th generation

[hollow kraken]

@cold plaza Known issue

[full onyx]

how do i turn on log mode? i'll just screenshot on my phone if that will help, but i cant actually record the phone

[cold plaza]

Thanks

[hollow kraken]

@full onyx First pinned message in this channel has a YT link for how to activate it

[cold plaza]

Btw is there a pinned message with the translated text, so I can still report?

[full onyx]

alright, give me a second

[honest solar]

@cold plaza If you need to report someone, you can send !feedback to belfast bot to report them in the mean time

[cold plaza]

No I mean in game, not on discord

[strange quiver]

@cold plaza also why would you report someone ? are they using abusive language to u ?

[hollow kraken]

@cold plaza Reporting in Discord via that method is for in game reporting

[honest solar]

@cold plaza I understand, but my suggestion was for that -- while the in-game interface is untranslated, the method I suggested is used for reporting in-game players

[cold plaza]

Yea, sometimes some people do, but that’s not that guy, I just sent that image to show the error

Oic, thanks for info

[hollow kraken]

Yostar staff will look into the report and take action

[full onyx]

i cant get log mode to enable

nevermind got it

didnt have my right thumb in the right place

[main chasm]

I not see CatBus in dorm, where is it( I want him

[full onyx]

anything else or shall i go ahead and finish the map?

[zinc ore]

i cant log in at all after the new patch, is there currently a known bug?

[hollow kraken]

@full onyx Gotcha, well I'd say go ahead and report it
@zinc ore There are some known connection issues for some players (probably regional). You could try some of possible workarounds listed in the #tech-support second pinned messge

[full onyx]

👍 alright, report coming up, i'll include all the screenshots

[hollow kraken]

[zinc ore]

"initialization failed: a number" that i cant read because of the loading message

happens on both emulator and android device

[unborn night]

if you clear boss node on Hard mode with "Rank-A", are you suppose to have 1 guaranteed BP? the 2nd print being RNG ?

or are both prints RNG?

[hollow kraken]

Yes, it's possible to get 1BP from A. As for the second being RNG or guaranteed, personally I have no idea

[unborn night]

hmm cause i just did hard mode 2 times both with A rank (woops).
1st clear i got 2 prints, got lucky i guess.
2nd clear however i got 0 prints

[hollow kraken]

They both might be. What map is it as well?

[unborn night]

8-1 HM

[hollow kraken]

Ah, yeah should've seen the data numbers

[unborn night]

i was unlucky completing with rank-A on hard so not really sure if with A rank i should get 1 print at minimum (least that's how i thought it worked)

[hollow kraken]

Hm...I'd say double check w/ #gameplay-help maybe as they might be able to provide more insight. I know it's possible to not get both, so it might be possible to get none but I don't wanna say for sure

[digital dust]

Has someone already reported the submarine attack button issue shown in this screenshot?

[hollow kraken]

Yepp, they have. It's a known visual issue

[digital dust]

Cheers

Thanks for the feedback

[junior dirge]

Just a TL issue. pretty sure sheff is a southampton class

[unborn night]

the Rank-A blueprint drop it's working as intended, it's 1/2 odds of getting each print apparently not a bug

[honest solar]

I thought the whole "Giving EN 3 Hard modes a day instead of 6" was to consolidate runs and thus guarantee 2x drops per clear in general

[hollow kraken]

@junior dirge Yeah, there a good couple of Class names that're incorrect. We've got them noted down though
@unborn night Well that's just horrible RNG then, that sucks'

[unborn night]

this calls for a suggestion

[junior dirge]

Is there a list?

[hollow kraken]

@honest solar They're only guaranteed if you S rank it seems

@junior dirge Let me check and see if I can find it. One sec

[honest solar]

Is it on the general Edinburgh card, or somewhere else?

[hollow kraken]

we've got these (there are like 2 more I know of but I'd have to look a bit more for them) https://trello.com/c/weVH94ag/660-lab https://trello.com/c/ImHJonQt/703-queen-elizabeth-class

Trello

Lab

Lab Naming
Lab vs Technology
Fleet Tech vs Tech Mechanics (or just Technology, if former should be Lab/Laboratory)
Research Academy vs Research
Library vs Archives
Scrap vs Recycle/Disassemble
Start Researching vs Commence
Stop Researching vs Terminate
...

Labels

Translation Suggestion, Low, Medium

Trello

Queen Elizabeth Class

Description: Faction Tech
Perceived Severity: The text is in English with glaring mistakes, but is mostly understandable
Corrected Translation: "Queen" Should be "Queen Elizabeth"
Discord Feedback ID: 848

Upvotes: 2
Downvotes: 0

Labels

Low

[honest solar]

Is there a way to get the Trello search function to search the contents in a card and not just the title text?

[junior dirge]

So they are just misspells so far

I'd send sheffield's since it's entirely wrong

[hollow kraken]

@honest solar Unfortunately there isn't (at least that I know of)
@junior dirge Sheffield's is on the first card I linked

[hasty oracle]

i can loggin again but none of the voices work anymore, only bgm and the click sound

[hollow kraken]

Did you happen to reinstall?

[hasty oracle]

yeah i had to reinstall

[junior dirge]

Yeah I saw it

[hollow kraken]

Gotcha. Yeah, there's a bug (#known-bugs) where you're unable to download voice updates after a reinstall

[hasty oracle]

my voice update is up to v27 latest

[hollow kraken]

And it was like that when you first installed, correct? You didn't actually update it

That's the problem

[honest solar]

I think Strudel's point is that on a reinstall, something is erroneously causing the client ot think it still has the updated audio data, even though the reinstall should have removed it all

[hasty oracle]

yeah now that you mention it, only audio was updated

live 2d i mean

[hollow kraken]

Yeah, the game is blocking you from updating b/c (for whatever reason) it's acting like you do have it already updated

[hasty oracle]

strange

[hollow kraken]

The game be strange at times

[honest solar]

I wonder if having the OS do a full drop of the app cache before reinstall might fix it

[hasty oracle]

i might try that

[honest solar]

Hmm. I might be affected and just haven't realized it yet -- I got the prompt for updating L2d but not Audio

[hollow kraken]

Nah, if you didn't reinstall you should be fine. Technically it's the same thing (it's auto set to V.27) but you don't actually need to redownload the audio files w/o a reinstall

[hasty oracle]

cleared cacha and data and now im reinstalling

[honest solar]

I guess the only thing I'd be missing out on at present would be CV for the new w12 ships which I'm not getting to any time soon

[hasty oracle]

it only takes like 3 min for me so not a problem to try

[honest solar]

Out of curiosity, what had you do the original reinstall today?

[hasty oracle]

me? i had the "Initialization failed: 100230" error , i reinstalled a few times today

[honest solar]

Gotcha

[hasty oracle]

looks like this after installation so i guess it doesnt help

[honest solar]

Darn. Thanks for checking it out, though.

[hasty oracle]

no problem, i guess we have to wait for an update

[oak shard]

Something wrong with choosing secretary

[honest solar]

Looks like the known behavior of "If you scroll quickly through dock, various characteristics overlay one another / showup on the wrong ships"

[warm cave]

regarding https://trello.com/c/1ad2wWZ9/900-battle-button-being-abnormally-small - the Switch/Attack buttons are still the same size as before, the Retreat button got bigger

Trello

Battle button being abnormally small

User Info: 135415136
System Info: Bluestacks 4.80.0.1060, Android 7.1.2
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
**...

Votes

1

Labels

Low, Android, Popular

[warm pond]

Has the translation eror in the dock->gear tab been reported yet?

[honest solar]

@warm pond Could you clarify?

[warm pond]

In the dock, when I choose a sort method, I see "Enchance" not Enhance.

[hollow kraken]

Doesn't seem like it was ever formally reported If you don't mind, can you report it please

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[warm pond]

Yup am doing so now.

[polar osprey]

I have the same problem with audio as people above, I installed the game to new device, game says that I have the latest audio update v. 27, but there are no voices in game. And I unable to update it...
Please inform me if there's a way to fix it

[hollow kraken]

Unfortunately we haven't found any workarounds as of yet until the devs fix it. Sorry

[polar osprey]

I hope they're informed and will fix it as soon as possible...

[hollow kraken]

We have it reported for the devs to look into and fix. Hopefully it'll be a quick fix

[polar osprey]

Thanks, then I'll wait for an update

[opal burrow]

This bug card
https://trello.com/c/fLfnJmSj/899-cant-tap-on-shiranui-in-the-shop

Trello

Can't tap on Shiranui in the shop

User Info: 269858282
System Info: LG G8 ThinQ / LM-G820UM, Android 9.0
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correct...

Labels

Low, Android, Popular

It's treated as a bug now?

[honest solar]

As opposed to what?

[opal burrow]

Well, I remember around the time new UI was rolled out, someone was trying to report the same thing, and it was rejected cuz apparently it's intended

[hollow kraken]

Yyyeeeaahhh. That shouldn't have been rejected then

[frosty gyro]

it is treated as a bug now

[opal burrow]

That so? Welp, the guy trying to report that before can rejoice that it's a bug now.

[frosty gyro]

not nec. a bug

more under inspection now

nothing supports it not being a bug and the only support we have for it being a bug is that it was possible before the UI changed

it could be intended, we dont know

so its reported just to make sure

[opal burrow]

Aykay. Thanks for the info.

[willow plover]

The audio bug still not fixed?

[median cape]

New behaviour, today's mini patch. If rewards or compensation push your oil over capacity you can't collect anything. Commissions, trade licence, compensation, anything with oil as part of it.

[hollow kraken]

@willow plover For not being able to update audio files after a reinstall? Unfortunately there isn't yet
@median cape I can't say I've heard of that one. Any my maintenance compensation was collected fine. Are you at the hard cap of oil? 25k

[willow plover]

Its feel so lonely playing without that cute voice

[median cape]

Six under hard cap, but can't really spend it without being able to launch another commission. Unless there's another sink I've missed.

[honest solar]

Buy dorm food?

[hollow kraken]

If you're at the hard cap, you can't collect anything that would push you over it. You need to spend it on either sorties, dorm supplies, major commissions, etc

[median cape]

Commissions are full and uncollectable at the moment, time to see how well I can unstick myself....

[wheat palm]

Guys, I had one weapon skin that was my favorite since I've started Azur Lane and today's update broke it's size.

Disc Shell weapon skin is now broken a.k.a is now micro scaled in size.

Broke on both mobile and nox.

[hollow kraken]

So you're sure it got downsized? If so, can you try taking a screenshot of it just for reference?

[median cape]

I'd suggest a popup telling people how to spend their oil if they get stuck like that though, or something. Unless they think to jump on her or social media, it'll cause some false reports.

Like mine just now

[wheat palm]

@hollow kraken

I noticed right away because this is my primary weapon skin for like 6-7 months

[hollow kraken]

🔍

That is definitely smaller. I'd say go ahead and report it for now just in case as I personally can't imagine it being intentional

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[wheat palm]

Reported.

[astral fulcrum]

I don't know if I should put this here, but I guess I'll try

[frosty gyro]

is this in your dock?

if yes, its most likely the bug were names get mixed up

[naive gull]

I just got the tier 4 renovation merit medal for spending 30k decor coins, and it says I need to spend 40k to get the next tier but the progress bar says I need 60k

[honest solar]

The bug that keeps on giving?

I think higher tier is recorded in the 2nd screenshot: https://trello.com/c/aLDF9IC8/713-different-amount-of-decor-tokens-shown-needed-for-medal

Trello

Different amount of decor tokens shown needed for medal

User Info: 67190624
System Info: NoxPlayer 6.2.7.1
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
How to Reproduce: G...

Votes

1

Labels

Low, Android, Popular

[naive gull]

Sorry

[honest solar]

No need to apologize! It's a lot better to check if something's known, rather than assume that someone else caught it

[frosty gyro]

can also check in respective channel #known-bugs

[nova jasper]

Huh... So enemy ship names still scroll and get cut off. A quick glance at #known-bugs doesn't seem to indicate it's known, unless the original one is still being used for it.

[honest solar]

It's definitely known. Let me see if I can find it real quick. Oh, yeah, the original report would still be the one used.

[buoyant sable]

That was mentioned a while back and shuold be on that list

[nova jasper]

Okay. I see they're trying to work on it, given they shifted the level to the far left. Doesn't really impact any gameplay, just a (very) minor annoyance

[honest solar]

Oh. If they still did something that affected that behavior, I'll leave it to someone like Strudel or Kawa to say if that would involve a new card / updating the previous one / some other action.

[hollow kraken]

I personally haven't looked at them yet since the update but if it still suffers from the same issue, we'll probably keep the card for now. But if I get the chance, I'll update it w/ the new HP bars

[hasty vapor]

Hello i don't know if it's a bug or not but characters can't get into the hotspring in the new dorm set. Is it not supposed to be one of those bath furniture?

[hollow kraken]

It should be non-interactable

afaik

[hasty vapor]

Ok thank you

[frosty gyro]

it is not

I learnt the hard way many months ago

[mortal palm]

idk if anyone has reported this yet, but when the timer for a book finishes, the exp isnt given to the skill

[honest solar]

Is that a desync issue or something? How do you have 2 timers both at exactly 8 hours, without even a couple seconds difference?

[mortal palm]

i dont know tbh. I got the ! sign on the academy saying it was done, went to the classroom and noticed the EXP wasnt given to the skill

i'll restart the app on nox and see if it fixes it

ok, it works now

so yeah, it must have been a desync problem

[honest solar]

Weird. Glad it didn't eat your books for nothing though

[rocky onyx]

https://imgur.com/a/CjxPL3p Not sure if this is report ... but here

[frosty gyro]

any idea how you caused it? did it just pop up like that?

[rocky onyx]

I was in a match then turn off my phone a bit . After I join the game again it said connection lost, and when I enter that pop up

Reset would solve it

[frosty gyro]

can you try reproducing it again?

[rocky onyx]

Sure

Not sure how long that I have to stay off tho .-.

Couldn’t seem to find that connection lost thingy again .-.

[buoyant hemlock]

Not really a bug, but "cance" x)

[rocky onyx]

@frosty gyro it might just be a random thing .-. I got connection lost but the bug won’t show up again

[honest solar]

Marama, that one's known. Thanks for bringing it to attention, though

[finite bramble]

Weird white lines around texts.

[hollow kraken]

Yepp, it's a known issue though

[elfin scarab]

Why is it that my notifications only show up when I open up the game and not when the commission actually finishes? Can I do something about this?

[honest solar]

There's a card for that, but it's not very detailed at present. Might be there's something in your phone OS to trigger higher levels of activity without actively running the app? Or do other apps on your phone tend to behave as expected, and only this one isn't? https://trello.com/c/k8ySJxh6/743-push-notifications-not-working

Trello

Push-Notifications not working

User Info: 67108959
System Info: Motorola Moto G4 Play, Android 7.1.1
Frequency: Randomly. I'm not sure why it happens
Perceived Severity: Major issue that impedes player progress but for which a workaround exists (e.g., performing very specific actions crash ...

Labels

High, Android

[elfin scarab]

It started happening when they rolled out the bismark updated and its only this app.

[ember merlin]

Do you have any power saving features turned on?

[brave aspen]

are you supposed to be able to lower the threat level of a map before having 3 stars

[hollow kraken]

Yes. Threat LVL can be lowered after 100% clearing the map

[brave aspen]

should this be considered a bug then since i had 100% the map and only need 5 kills to 3 star it and actually 3 stared it as i was clearing it and it didn't go down

that was 12-4 but i've experienced this on other maps too

i just want to clear up if this is a misconception and everyone thinks you don't need to 3 star because the game doesn't say that you door if this is an actual bug that needs fixing

thats the best i can do to prove i am not BSing

[hollow kraken]

You definitely don't need to 3* a map to lower threat LVL as stated. So for your example though, how many times have you cleared it after getting it to 100%?

[brave aspen]

once

but like i've had multiple instances of other stuff where the level wont go down unless 3 stared a while ago

if you want i can test it out on a W8 hard and come back in a few days but i do know of other people who have said the same thing

[ember merlin]

iirc hard mode requires 3 stars to lower threat level

[brave aspen]

yes thats where i've experienced it before

[hollow kraken]

I don't remember anything like that for HM?

[brave aspen]

but i think it's in general the game just doesn't tell you about it

it's just unstated as far as i know but all my personal experience shows you need to 3* maps

[hollow kraken]

I feel like that would be common knowledge by now if that were true. And I'm sure #gameplay-help could offer a solid answer but I'm 99% sure HM is still the same

[brave aspen]

i'll bring it up there i just wanted to start here since i feel like if it does require 3* that should be stated or if it's not supposed to require 3^ maybe something needs to be fixed

[hollow kraken]

Yeah, threat LVL reduction should never require 3* ideally

[devout echo]

Im playing stage 4-1 and this white screen appear i can't see my ships. Also im playing on bluestack cuz my phone doesn't have enough storage.

[ember merlin]

is it stil like that after restarting?

[devout echo]

Yes

But if i player other stage than 4-1 its working normal

[harsh ether]

My audio can't update. Can't speak out After reinstall??

[frosty gyro]

its a bug, no known workaround atm
will have to wait till a fix comes out

[spiral trout]

so, i dont know if this is a bug or not, but what happened to the bus for the Manjuu Park. i cant see it or buy it at all.

[normal gust]

Welp i also had same issues with @harsh ether kinda ruin my immersion to play for now i hope they fix it soon

[simple oak]

Is there a reason why the game shows up the monthly login rewards screen 1 hour before reset time ?

[frosty gyro]

it just kind of does that

we blame it on dst and what not

it happens on JP(and they dont have dst), so we dont think of it as an issue

[simple oak]

Hmm alright. I only noticed it recently, but since it's doing it every day for me, I was wondering if it wasn't a more recent issue.

[deft thunder]

today I can't claim my daily login bonus

[gray mulch]

Same

Not giving me the gold box reward. I've not missed a single day this month and that should be today's

[deft thunder]

same here

but I got the daily quest

[gray mulch]

Okay, logged in on my phone and it gave it to me

[deft thunder]

so, I should relog?

[gray mulch]

Close out the entire app if you can

I was on emulator before

[frosty gyro]

restart the app

[deft thunder]

I was on phone

[austere yarrow]

Same happened to me

But I uninstalled the app

aand reinstalling it

[deft thunder]

relog doesn't help me getting my box

did reinstalling help you, @austere yarrow?

[austere yarrow]

Try uninstalling the app and reinstall it

Make sure you have your account binded

My wifi is poo, so its installing it slowly

[deft thunder]

maybe I should restart my phone first

restarting phone didn't work

@frosty gyro restart app didn't help me

[frosty gyro]

nothing known atm

under investigation

[deft thunder]

my friends also said the same thing, regarding to unable to claim daily bonus

I hope the problem could be solved soon

[primal lava]

hmm

[soft fossil]

Ooof I have the same problem

[austere yarrow]

I reinstalled the game

Seeing if it fixes it

[green blaze]

same as me,i can't claim my daily bonus

[primal lava]

im not gonna reinstall the game

its a pain lol

just gonna leave it be

[green blaze]

same

[surreal beacon]

oops same problem

[simple oak]

Were you guys already logged in when daily reset hit ?

[river kelp]

nope

[deft thunder]

nope

[simple oak]

Hmm weird then

[green blaze]

logged in when the clock hit 00:04

[mild rain]

If you're experiencing problems with receiving login rewards, please send me your UID, we will investigate PS: Ok I got enough of UIDs for now, no need to send anymore

[deft thunder]

send here? @mild rain

[mild rain]

DM me or here

[deft thunder]

ok, wait for a sec

[ember merlin]

woohoo
finally one of these bugs that affects me

[frosty gyro]

not a good thing

[torpid quartz]

Hi, just fresh installed pc and emulator and can't hear voices anymore, tried to check known bugs and the website but couldn't find anything about it

[green blaze]

@torpid quartz download the voice

[ember merlin]

https://trello.com/c/2RJ3N9SR/903-voice-ship-lines-does-not-play

Trello

Unable to update voice data-Ships are silent

User Info: 67403215
System Info: Asus Zenfone 3, Android 8.0
Frequency: Specific. I know how to avoid it
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
**How to Reproduce...

Comments

1

Votes

1

Labels

Android, Popular, High Priority

[frosty gyro]

probably didnt scroll far

at all

[willow inlet]

Is it normal to engage in comment discussions on Trello? Belfast bot just messaged me saying my bug report had "activity", and it was a reply "suggesting" a solution that missed the point of the bug report entirely.

[frosty gyro]

around 5 posts up maybe

[torpid quartz]

Oh yeah I didn't realise I was like 2 week behind lmao

sorry lads

[willow inlet]

I don't know whether I should clarify in a reply to that comment, or to just ignore it.

[frosty gyro]

what report

[zenith fox]

You know what to do

[willow inlet]

A bug apparently unique to only me. https://trello.com/c/zKHu9YOg/890-tapping-on-gun-info-window-does-not-bring-up-equippable-info

Trello

Tapping on gun info window does not bring up equippable info

User Info: 136223013
System Info: Samsung Galaxy Note 8, Android 9.0
Frequency: Randomly. I'm not sure why it happens
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
**How...

Comments

1

Labels

Medium, Android

[frosty gyro]

@zenith fox known

@willow inlet it hasnt moved, but I'll bring the comment up

[austere yarrow]

ok

Reinstalling the game didnt fix it

and i got the audio bug now

[clever oracle]

@mild rain just a heads up, I didn't get the monthly login initially when logging in after reset, but then I exited the application, came back 10 mins later and got the monthly login upon entering the game.

[frosty gyro]

@main chasm check #known-bugs

[hot inlet]

I will try myself if relaunching app will give me my daily, will report back

[main chasm]

@frosty gyro thanks

[willow inlet]

To be perfectly honest I don't expect that bug to be fixed, since I seem to be the only one it affects, and I don't know why. (It persists through Repair and Reinstall.)

[steep adder]

What kind of gun was it doe

[frosty gyro]

you could open the report

[ember merlin]

are you sure its not just that youre tapping the wrong spot?

[steep adder]

Internet is shit

[austere yarrow]

What do i do about the voice data bug?

[steep adder]

[frosty gyro]

@austere yarrow wait for fix for now

[austere yarrow]

i sleep until hotfix

[unkempt crescent]

About the login reward: I got it to give it to me by switching devices. I was on nox originally when it bugged out, then switched to my phone and go the login bonus. idk if this info is helpful but

[frosty gyro]

someone has done the same

little did we know, most people play on one device

[green blaze]

too bad i only have 1 device

[dense badger]

Its my first time to have error login like this. I see known bugs and say i should report it via dm? Should i add the screenshot of error? Sorry i just join the game not too long

[frosty gyro]

just exactly what the messages says

[magic pumice]

some messages from the mailbox disappeared and I had not accepted them yet

does this bug exist ?

[mild rain]

Situation update: I've collected enough UIDs to inspect the login rewards issue. No need to send it to me anymore

[deft thunder]

good luck @mild rain and team 👍

[river kelp]

oh its fixed for me now

[willow inlet]

@ember merlin Very sure. I tapped all over the status information window. I got the touch marker, so my taps were being read. If there's a "right spot" to tap, it's not obvious at all.

[sinful yew]

is this can be considered as a bug when i dont hear the characters voices even if my audiot update is on the latest version?

[frosty gyro]

known bug

[austere yarrow]

I got the login reward after logging in to Bluestacks

Ill wait for the audio bug fix

[sinful yew]

how i can repair that bug?

[frosty gyro]

wait for fix

[austere yarrow]

@sinful yew Wait for hotfix

[sinful yew]

how long?

[frosty gyro]

unknown

hopefully soon

[sinful yew]

heh then i will not hear illustrious voice for some time

what a annoying bug

[austere yarrow]

I will cry in bed since i cant hear Helenas voice

[pulsar kindle]

did anybody report a bug about missing daily quest named "Build 1 ship"?

I did not have this bug, but my friend did

It just happened today

[little hamlet]

i try to use this emo

and this pop up

[hot inlet]

So yeah, can confirm that quitting app, waiting about 10-15 minutes and launching app again is workaround for missing daily login bonus.

[quiet anvil]

2 hours late

[frozen vessel]

Why in game my ship sounds are gone but when i check settings. I already download it, can you all help me to fix this. Thx

[gritty trellis]

#known-bugs

[visual zephyr]

$1 torpedo barrage

[arctic dagger]

Is the bug about z23 not being able to change skin in the archives known?

[stable kestrel]

There's a cleveland skin that's not available here

[buoyant hemlock]

@arctic dagger it isn't a bug it's because you go in info retrofit

[unborn mirage]

Image got updated but the translations still in Engrish. Should be "Mood boosted in dorm" and the wrecken line should just be removed.

[arctic dagger]

I clicked it from her info in the dock. But you are right, if i go directly to archives is ok

[quaint lily]

I think the mood help should be redone

[hollow kraken]

@unborn mirage Yeah, that page has been noted down as needing some....adjustments especially wrecken

[rain vector]

I have no idea, if this was mentioned before.
When Saratoga wears the Hibuscus Idol Skin and you swipe left or right and move onto her in the Docks, there is no sound for her Textlines.

[steep adder]

She doesn’t have a va yet...i think

Or nah

[rain vector]

When you click on her, there is a VA Voiceline. Only when you swipe onto her, then you hear nothing.

[hollow kraken]

B/c they're different lines. The swipe lines are a new line for her skin and it's not voiced as of yet

[rain vector]

Ah, okay. ^^^

[normal gust]

Thanks to #tech-support team for the good work finally i can enjoy the gameplay again <3 Otsukaresama~

The audio is fixed for me now, tysm <3

[broken bay]

For already bought furniture the confirm button misses a ‘m‘

[hollow kraken]

It's a known typo error

[cosmic ledge]

I couldn't zoom in & out Clevelad from "Inspect". I could Zoom all other ships

Even tried restarting the game, does this count as a bug?

[hollow kraken]

Have you tried restarting your device? There have been a couple say that'll fix that issue

[cosmic ledge]

I'll try

Well... It worked

Ty, should I delete my messages here or keep it?

[hollow kraken]

Nah, it's fine to keep here no worries

[obsidian furnace]

Shouldn't it be start rather than completed?

I haven't started the mission yet

And even then

completed implies I've already finished it

[honest solar]

Yeah, that one is written up

https://trello.com/c/pO6WvPXN/670-when-starting-a-commission-the-start-button-is-listed-as-completed-even-if-you-havent-started-it

Trello

When starting a commission, the "start" button is listed as "Compl...

Description: I opened up my commissions tab
Perceived Severity: The text is in English with glaring mistakes, but is mostly understandable
Corrected Translation: It should say "start" or "begin" or something, having to click "completed" to start a commission is co...

Votes

1

Labels

Medium

[obsidian furnace]

Also technically it should say Have at least 4 ships in the team

But I understand space is limited

[cloud stratus]

Update deleted all audio packs

[hollow kraken]

It didn't for me But it might've just been a side-effect of when they hotfixed the audio issues. Just redownload them though

[lusty sun]

2 Roses?

[hollow kraken]

You can have 2 of the same medal equipped if they're different ranks. You can also unequip the lower end ones by unchecking "Show highest" on the medal selection screen

[lusty sun]

Oh Tanks

[blazing saffron]

is this desync or something else

no clicks work with the exception of dragging the map

restarting fixes but seems kind of bad

[hollow kraken]

Hm....I'd imagine it would be as I haven't really seen it brought up before to my memory

[ancient cloud]

Is this a known bug? My 2nd fleet is using the last saved formation. Fixed by removing and putting Belfast back in. Not sure how to replicate this

[hollow kraken]

Yeah. It's been a while since it's been brought up, but we do have a report for it

[ancient cloud]

[trail plank]

Found a bug, Abercrombie is missing from my game. Just did 350 consecutive Heavy constructions, literally 24 SSRs and every other elite multiple times.

Abercrombie not found

[raven topaz]

that's not a bug it's just called being unlucky af

[trail plank]

couldnt see through all the tears

my phone is waterproof it seems

Even Akashi said she is out of gems to sell me

[frosty gyro]

I wish you the best of luck in getting her

[blazing saffron]

is this a known thing kawaakari?

clicks stop working for everything...

restart fixed it

[trail plank]

best of luck :)

thats a hint, right? I should roll some more? wink wink

if i get her, you're to thank. bless you

[frosty gyro]

this looks a little familiar but in a different place, think this is similar to yours or the same? @blazing saffron https://trello.com/c/vkqjAlBW

Trello

Game not registering tapping inputs

Platform: Android
Bug Category: Graphics/Interface
User Info: 67176703
System Info: LG V35, Android 8.0.0
Title: Tap icon appears but doesnt register the input
Frequency: Randomly. I'm not sure why it happens
Perceived Severity: Major issue that im...

Labels

Medium

[trail plank]

when 37000 gems arent enough, buy more

[frosty gyro]

roll safely Kirov

[blazing saffron]

https://trello-attachments.s3.amazonaws.com/5b7d67b6b448278b9d755f80/5cf93a0ee94b5d69d3676ad4/68c7a704f58c4b2087747500a7284ad8/tap_bug.mp4

it looks a bit different

it seems there that it sometimes works sometimes doesn't here it just stopped working period

i should have logged it

but opening log is quite hard

[frosty gyro]

if its not reproducible its probably going to be labeled as not a bug but for now report it please

[blazing saffron]

yeah it was coming straight out of a battle back to map

i'll stuggle to log it if it happens again

it's a drag along the left side to open log yes?

like top and bottom to middle

[raven topaz]

the vid should be in the pins

[frosty gyro]

theres an example in pins

and you need to hold the right side of the screen as well

that is what most people dont see

hey you didnt say an example you just said the vid, what is the vid!?

[raven topaz]

basically same thing

[blazing saffron]

ah that might be the problem

i misseed the right hand

[frosty gyro]

I did too and embarrassed myself in front of the team

[honest solar]

I don't know if I'm losing my mind, or if it's an intended feature, but do end of combat screens showing breakdown of damage act utterly arbitrary in selecting the order of ships to present? Like, sometimes it's main fleet on top, sometimes vanguard, and other times I feel it mixes them together

[blazing saffron]

i don't look at it too much but on my end it seems to always be in the order: flag, top, bottom, bottom, mid, top if all are present

[honest solar]

Yeah, I guess I'm just losing it. Appreciate the sanity check.

[kind solstice]

Help

And i cant find bismarck dorm theme in shop

[honest solar]

Did you restart your app today? There was a hotfix patch last night.

[kind solstice]

Yea i did

Ah nvm there a repair button in option

Seem like 1 of the file failed to download properly

Causing bismarck theme not there

Wait wut

What with the huge voice download?

[hollow kraken]

They had to hotfix voice files due to a bug and it appears some people have to redownload them

[kind solstice]

I see

[tender crag]

So did anyone report about Vampire's Tease emote being broken yet?

[hollow kraken]

Yepp

[raven topaz]

I believe so

[tender crag]

Okay gotcha, thanks! How do I go and check for pending bug statuses, for future reference?

[hollow kraken]

You can check #known-bugs and search in there. There's also a bug/TL trello in this channel's description w/ a full write up of reports

[honest solar]

In the description of this channel is a link to the bug trello page, and you can try searching there. Or look in #known-bugs for things reported there. There's not a 100% guaranteed way to find things though (cause descriptions could be rough / not use the keywords you're expecting), so it also doesn't hurt to ask.

[tender crag]

Thanks again; I just didnt want to be that person who asks about a bug that was already asked about a million times Haha

[hollow kraken]

No worries at all. Feel free to ask if you don't happen to find it as that's what we're here for

[cloud stratus]

The 7 is in the wrong position, from Login X days to receive: Y

[raven topaz]

hm, not getting the vampire emote card in known bugs by just searching vampire, ya got a link to it? @hollow kraken

[hollow kraken]

https://trello.com/c/MRG4R0fW/410-vampire-voice-line-uses-special-touch this one, yeah?

Trello

Vampire voice line uses special touch

User Info: 269828806
System Info: iPhone 6, iOS 12.1.2
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
How to Reproduce: Just headpat Vamp...

Comments

1

Labels

iOS, Low

[honest solar]

Were you looking on the correct board (Bugs vs Translation) Yuu?

[raven topaz]

I just check #known-bugs for all the cards
@hollow kraken headpat issue doesnt quite sound like the issue oniichan guy above was sayin

[honest solar]

tbf, they just said "emote being broken" which isn't the most clear

[hollow kraken]

What else could it be then? They're just using different wording. special touch=tease

[raven topaz]

well

someone sent the issue with pics earlier