#bug-reports
1 messages · Page 88 of 1
combat is only full-screen with 16:9 ratio, any other ratios will have those borders fill up the empty space 
for your phone it is 18.5:9
Hey dev, why I can't purchase any gems..?? :(((
It's always says Server Error :(((
@sour swift it's on Googles end. Not due to AL
@hollow kraken Oohh ok ok
Thanks for the info
I hope Duke of Yorks updated voice lines for her dress gets fixed soon
I cant see the party dress voice lines, is this the same bug as the one stated above?
@plucky jackal Yeah, opening details from the dock will take you to the "Retrofit" archives page since retrofits have a different ID than their normal variant
i cant even open the flipping event tab
i cant get lil sandy
i get forced to make a ship every time i log in
Unfortunately, that's a known bug without a work around at present. Let me see if I can find Strudel's instructions from yesterday
Yeah, looks like they're asking people to contact customer support for now. You might want to take notice of your current stock of supplies for reference
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
customer support will take days
Unfortunately, there's no work around that's known at present, so would require Yostar staff to do something to specifically fix your affected account
how?
Developer magic is all I can speculate at. You're free to wait for one of the official feedback / tech support people (like Strudel or kawa) to wake up and see if they have better information than I do
I just like trying to help out sometimes
It's known
No, her mission was bugged in the sense that it auto completed. You got her a lot easier than expected
Hm...not too sure. Perhaps you didn't properly claim her from the event page? 
Exercise 10/10 when Zeppy release her barrage, the exercise freeze but the skill activation still active.
Known issue
But the issue is more than likely caused by Akagi-chan activating her skill as that's always been the trigger before
re: Vincennes -- it's definitely the case that you had to claim her, but as a new player at the time I didn't understand how the event page worked. I didn't realize there was a button to click on there until the last day of the event, and I had fulfilled the criteria several days earlier
My friend doesn’t want to type his issue out, but he says if you have a badge equipped on your profile then you upgrade it, you cant remove the previous badge from your profile. Here’s a screenshot he took
You can't take it off in the style selection screen?
Oh wait, actually you're right. I have that going on for my profile as well
and can't remove it on the profile screen at all
I can't even figure out where to choose medals to display
Oh, yeah you can find it there. So you can remove it
Hey Strudel, is that "forced to build a ship every time I login" behavior worth writing up as a bug, since it's affecting more than 1 or 2 people?
Oh, yeah it is. We actually do have it reported. We just haven't gotten any updates about it yet unfortunately
Gotcha. I didn't see it when I tried looking on the board earlier, so just wasn't sure.
He's one of the ones affects, speaking of
@honest solar https://trello.com/c/QeVvdUip/827-players-stuck-in-tutorial-loop-when-logging-in The title is a bit broader b/c there have been cases where players are at other spots for the tutorial
@green badge Yeah, unfortunately we don't have any possible workarounds as it just affects your profile as a whole (a reinstall or switching devices will still cause it to persist). But I have escalated it to the highest priority for the devs so hopefully we'll hear some good news about it quickly.
User Info: 202477298
System Info: SM-J327T1 7.0
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
**How to Reproduce:...
1
Critical, Android
Yepp it is
ok cool
Umm
sorry
I got it. One sec
thx ❤
interesting
Welp this is interesting
How many songs did you request in here again? @noble coral
Stuck in infinite loading after attempting to record Live2D.
I am not reporting this a third time.
Only one @hollow kraken
@teal basin Hm..perhaps try a file repair from the settings menu just to rule out some corrupted files. If that doesn't work, you can report it to Belfast Bot then
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Not enough letters
… I did say I wouldn't report it a third time, and trying to report to the bot only has them tell me to report it to them, so there's no point…
@next parcel Known issue
@teal basin Okay, well the steps for the reporting are simple and layed out in the bot message. But if you don't want to, then we can't force you
I was wondering if the build time for the 1hr30min is now 1hr32min is a known bug
Just had it happen twice
rarity wrong for retrofit boats in defense fleet?
the little borders around the icons
@ashen hedge What do you mean? Is it actually displaying 1h32min for you? Could possibly a server desync issue, where restarting the client makes it display the correct timer again
@deft coyote Which ship do you mean specifically?
in the screenshot, fortune and leander
@deft coyote Yeah, retrofit's not matching their rarity is a known issue
but I also tested it with laffey, same issue
Just want to add it was event build and yes it was displaying 1hr 32min
okay thanks 👍
I'll try restarting client ty
I can freely move xp bars in tactical class (can't make a video or gif, sorry). I suppose it's just a visual bug.
so im not sure if anyone else has found this, but if you claim all the missions and the ones you get fulfill another mission (like the 10 weekly missions mission) it will not claim the newly completed mission
I'm guessing it's because you just collected that mission, that it doesn't do those automatically I guess
Yeah, it's a known issue
mogami for some reason appearing in first slot when sort by rarity backwards in enhance screen?
It's b/c she's in a fleet. Ships in fleets will always appear at top
They seem to be locked. Mogami isn't
ah i see, ty
No problem at all 
@rugged zephyr its known dw
sorry, didn't notice that, too many bugs 
Known issue
report its untralated
it's known.
Just wanted to make sure. Cutoff text for restocking dorm snacks. Is this known?
From the chibi?
Yep
Sometimes when i open 5 tech boxes, i get less than 5 items
are you sure youre not getting duplicates of the same item?
i’ll check next time
Retrofits in exercise menu don't have correct raity background...
known issue 
User Info: 269575719
System Info: iPhone 6 11.0.3
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
How to Reproduce: It...
iOS, Low, Popular

is it just me or is the game now quite unresponsive?
just you? 
Probably desync.
Not sure where to place typo reports, but I'm pretty sure this is supposed to be Mission
This is the right room
i dont see a card for it
Nor do I. You might want to submit it to the bot so it can be written up
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
!feedback
Aight
itll take you through the steps
Yes?

@hollow kraken will i be compensated for my missed days?
Unfortunately I can't give any answer to that,sorry. The only ones who can are the devs
can u ask em?
You emailed them regarding your issue, correct? If so, you can ask them w/in your email thread to see if they'd be willing to.
they havent answered the email yet
Yeah, they have a backlog going on so it might take some time. The response time be anywhere between 1-8 business days due to said backlog
No clue if this is intended. But hardmode doesnt seem to count towards Research Acedemy quests
Yeah, it's intended. The text is supposed to say "...on Normal Mode"
And they did fix it
because the full text is supposed to say normal mode
then UI update broke it again
azur lane and recurring bugs
name a more iconic duo
akashi and your money
we wouldn’t have accepted if it was wrong
Hey i would like to ask if the academy HQ Director bug is known or not
it's similar to how the Dorm bugs out
Could you explain it moreso?
Yepp, it's a known issue
aight
Sry but I have to report bug here.
Since Bel-Chan said it was refused.
Got French torps from Research
But it doesn't show in Craft.
If they don't show up in craft, then that's a whole other thing. The report didn't state that part of it
Okay.
But yeah, if they truly don't show up, then please report it again w/ that as the description. That those Vichya torps won't show in the craft menu
Let me see if anyone have reported about that.
This cutoff text pops up again?
For the Project requirements? Yeah, they got broke again
Hm...we don't have it for the description of the Projects. At least that I know of
Give me one sec just to double check
Sure 
Yeah, I can't seem to find any for it. If you don't mind, could you report it please
Although, I saw Fly typing so perhaps he has something to say about it
Which one, the description?
Yeah, the description of the project. I already got the old report for the requirements back on the Board so that one's fine
Kay, I'm on it.
is this correct?
Translate this in next update please
it's known.
User Info: 268737173
System Info: OPPO F9
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Critical issue that impedes player progress but for which a workaround does NOT exist (e.g., the game always crashes during a particular missi...
Critical, Android
Sorry for my poor writing, but if anybody have the same problem please upvote the trello post so the devs can notice it.
they'll fix it eventually. shoving it in peoples faces won't help speed up the process.

how do i report a bug
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
also in channel description
you can wish for starteers you didnt driop yet
but they neevr drop
form wishing well
lol rng isn't a bug. 

its defintly a bug i think

you guys have the starters that why they drop for you
i dont hae jvelin as a drop once

so i wished for her
i've never heard of this requirement that they have to drop first. where did you hear this?

yeah if you can find evidence of this mechanic, that'd be great
ive never heard of this
well its rly easy to prove
find another person who doesnt have the starter like me
and let her wish for that starter
she wont get it
thats called rng
u go find then
oke how about you disprove me then
now if you wished for ayanami but dont even have the requirements for her, thats a different story
i can tget ayanmai cuz i dotn have javelin
i wished for her and st louis fgot allot of st louis
0 javelins
bruh the burden of proof is on you not us.
because its not a bug
because its rng
i haven't gotten what i wished for either. but ik it's all thanks to rng.
yes
you can get javelin even if you didnt get her as a drop form any map
100% sure
form the wishing well
this is just complaining by this point
cuz you cant get her form light builds if you didnt unluck her

as a drop
i lost like 300 cubes just to get 6+ u73s and 0 u556, is that bug?
sigh
that's 100% not how the game works you know.
its not the same is it
@north flume yeah I have I meant the downvotes saying it wasn't an issue
thats a banner character
I'm the one who reported Colombia/Columbia lol
mine has specific way to get her
Yeah I know
i am just asking for it to be tested you guys got testing app
if i am true it a bug if i am wrong its straight rng
how do you bug test rng? 
i presume they cn inifte summon

on test phone
there are no ships in Wishing Well that have normally have requirements on them
but isnt starters them self impossible to get form builds if you didnt get them as drop
the only starter you need to unlock to build is ayanami.

it's a waste of time without proof
and if its true there are other s like me who wasted cubes on a banner thats bugged
but fuck me right

you dont see me whine when i didnt get nagato in 500 cubes
I'm not sure if its a bug, i didn't get the pop-up for receiving the science rules skin for u-73. i still got the skin i just didn't get the pop-up that's expected when i got it.
Like, you didn't see the intro for the skin?
yah, the screen where it says you received it and then gives you the option to apply it now or later

yes it is.
z23 btw
^
y sry youre right i confused them
what day of event did you get the skin btw?
finished the 9/9 today
im not sure if turning off New Ship Buzz would do anything to affect that
so if my bugpsot gets removed i just have to email them directly al.cs@yo-star.com
so you should have claimed it 2 days before cuz the skin mission is on 7th day? 
is new ship buzz why my phone sometimes vibrates when i build/launch new ships?
im highly discouraging emailing them for something that isnt a bug
tho they said complete 9 days to get but the 7th day alr gave you u73 skin 
like, I actually cannot stress it enough
then i missed getting the skin on day 7 smh in shame
we still have it
but im 100% sure its rng
Your feedback was rejected by Kawaakari#7040 with the following reason:
not a bug, thats rng
@slender shuttle did you do something on day 7 that would cause you to forget your memory? 
and we still have it
@slender shuttle oh you don't get the skin after beating 9/9 you get it on 7/9 or 6/9 (i can't remember)
good you can bully me all you want if i am wrong its my fetish
i may have not slept for 24 hours : |

I sent day 7 right now, but it disappeared when it did, and now im afraid its in the void and will appear in like 2 hours 
was probably in a rush to get the tokens for the daily mission before they reset the next day
it happened again
i alway fdo it last 30 min
if I send it again, all 3 will probably come up 
any reports of bisk black hole, causing ships to unable to move, after its gone?
im not seeing anything of the sort @potent ruin
lmao that is just shit rng @waxen shoal https://cdn.discordapp.com/attachments/468804420801527810/584609100814614558/unknown.png
starters are always in the pool

you just got unlucky
well we will see
I`ll try to recreate it, but on sp just now, I tried going to the bottom corner of the screen to dodge the black hole, but still got hit and my portland was unable to move for remader of the fight, even when black hole was gone
i got 1 of the starters from wishing well when i was looking for kamikaze/bailey
i don't remember which tho
Numbers working against you wishing for Elite destroyers considering how many destroyers there are in the pool. Gotta have some real luck with that.
but was she new
i am not saying you cant get starters
i got laffey
and z23
form wishing well
i am saying you cant get what youd idnt get as a drop
starters have no specific conditions
fr can you drop this? it's already been decided it's not a bug so the discussion is over
oke
anyone got any starter
drom pulls new
?
anyoen at all
z23 laffey or javelin
you did
yes i just got a laffey from the light pool. now please drop this.
i fgot her form 3-4 then fgot her from wishign well
oke you got laffey
is she new
your first laffey
no.
i'm done entertaining this.
oke stfu up then
cuz you guys triggering me over somethign tha can be tested out
rly easy
where did you get that we have a testing client though?
we dont, it comes from our own games
i'm legit about to call a lil mod so stop.
now it'd be cool if we could have a client like that
they cant help
theyre going to tell you its rng as well
vince dont bully me why u gotta do it in all servers
the heavy cruiser enemies that spawn on the bismarck boss fights (B3, D3, SP) never fire
this is not the first time I've seen enemies that spawn and never attack, there was even an event that had an enemy that spawned offscreen and never moved up, I'll pay more attention to these happenings and report them
Is this a known bug I have 500 friendship points for the Sandy Event but I cant collect the rewards
Its currently 506/360 (Collected)
or is it day by day reward?
yes 
Is this a bug?
what map is that on?
6-1
It’s fixed now thanks
Someone know how to fix error: 7001?
I unistalled the game for space issues but when trying to log in in my old account keep sending that error code
Did you bind it?
Yes
Through facebook?
Yes I did
yostar account is more stable?
Yostar and Twitter binding is fine
Oki thanks
Isn’t her body a bit weird ?
Yostar account give same error code....
known issue
I get this error with some commissions if i want to stqrt them
does it still happen after a restart?
no but i figured it was worth poiting out
its just your device desyncing
it wasnt disconected because i could still do other stuff jsut fine
Is “accpet” in friend requests known?
Cant read
cant access all the moonlit overture memories anymore (still have Astoria )
known
is this one known? you have to scroll down a bit for the scrollbar to expand
AVI has the FP icon.
@rare spindle known
My roon has been gone and not in mydock but i lock her
Collectio on all trophy
And obtaine
Visitors From Another... Dimention is missing
Trophy one is known
As is player reporting
Back to normal now but had a funny display bug. Leander got an upgrade lol
It's very common for the image card to get mixed up if you scroll the dock quickly
thats when u scroll too fast
It's a known bug w/ Roon. Some people say that it'll register that you actually do have 7 after some random amount of time (although I can't vouch for that) but it is a for sure fact that a reinstall will fix it immediately. If you do try that, be sure to bind your account first.
Okay, thx
I have a question and possibly bug report: what ship is that on the right of U-556? Because I checked collection and only Iron Blood sub I'm missing is U-81. Is that U-557 from Divergent Chessboard?
Yes
Was it reported, haven't seen the card?
The hair is 557's hair
And im not even sure if that's a bug
well, she doesn't appear in collection
So I would say a bug? And she was definitely added with Scherzo to the Fleet Tech
It most likely is a bug
Okay, I will report it then via bot, gimme a second.
Yes report it thanks
well.... feedback is slightly bugged? bot reacts only up to 5 too
Added the fact, that all other unknown ships have "UNKNOW" bar on the bottom, while U-557 has not. And yes, it is misspelled
@hot inlet you can add a reaction
Well, that breaks Belfast for me, she doesn't send next message, even after adding reactions
there's a delay in input and selecting options, is that known?
I don't see anything in the list of known bugs, but U-556 idle and walking sprite (in the dorm at least) is bugged, her submarine part is still stuck between her legs
oh, also when you grab her
@fathom willow it is known for her Sprite
I guess I didn't look hard enough
seems like edinburgh is misspelled here
Yeah, it's a known typo
At some point, the English version has been replaced with this.
Oh, that's from the mini event with Unicorn, by the way.
Part four: "letter to Stardust".
Well then
Can you please report it to Belfast Bot
!bugreport
Alright, Belfast is dead apparently

nice
@white stone I'll get this one noted down manually for now since we can't properly get it reported
Accpet lol
known mispelling [sic]
is this legit?
its very obviously cropped
thank god
dont send memes here thank you
thought that was legit for a sec
you can clearly see words blocked too
It’s supposed to say fletcher class destroyer but the text wrapping split it into cl-ass
missing translation is known
ok
I enhance a ship and the stat itself says +1 and it goes up by 2. Is that some kind of math glitch?
did you enhance twice in a row?
What do u mean?
It says +1 before I hit the enhance button and when I hit it the stat went up by 2
🤔
enhancing the same ship twice consecutively can cause a display error
I enhanced two different ships
And I believe the same happened to both the first and second ship
But the first ship was like +9 or +10 I think (like it showed +9 but went up by 10) sadly my memory isnt that great but I think that is what happened
Some math not displayed right lmao
Tbh now it is enhancing properly
Not sure why it did that
Guys, Bismarck's live2d Skin has an problem. Her mouth isn't opening at all when she's talking. Its glued shut for some reason.
its bugging the hell out of me.
Makes her look like she's communicating telepathically instead of with her mouth.
is this normal because its the first time u guys made a live 2d skin for an actually waifu of mine instead of someone i don't like.
lemme check
ok
Unicorns skin has her mouth moving 
ok because i downloaded live2d data and then its installed, bismarck is animated but her mouth isn't opeing/closing
its glued shut
can you try repairing the files?
how do I do that?
in settings

now i have 300mb update to download.
gonna have to wait for that to process to find out if it fixes bismarck's lips or not.
bismarck's lips is still glued shut. it doesnt open and close as she talks.
😦
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
what if its just because file repair never works 
what if it does work 

Yeah prob a display error then for the enhancing stuff it seems to be right now. But that's still so weird
hmm ok
!feedback Bismarck's live2d Skin is glued shut, her lips isn't opening and closing as she talks on my phone. Its Samsung Galaxy S7. It makes her look like she's communicating with me telepathically.
oh
So I have two things to mention and I don't if either can really be considered glitches
The first is Koln's image being "vertically squished" on the skill upgrading menu, might wanna touch that up a bit ?
the second is, are Siren fleets supposed to be able to move diagonally ?
posted the feedback, thank you. its apparently a number 2 issue aka minor but to me it is critical issue ><
Pretty sure they just used to pass through their allies to get to you. Now it seems they'll move diagonally if there's something in the way of the path they take to get to you (like another fleet).
Finally unlocked the Bronze "Naval Devotion Medal" but I couldn't get rid of the STONE one.
Okay nvm it's not a bug, I unchecked the "Show Highest" and it shows all my medals. I fixed it


Same bug with Ecchinchin
As per moderator's "encouragement":
The line about "lovebirds" is translated incorrectly. https://files.catbox.moe/4akb70.png In original text, Helena and Cleveland are mentioned as "[eagle] Union girls". Original text had no intention of giving those girls being together any sort of deeper meaning and assumptions, unlike incorrect EN version which is clearly going for it. I believe this shouldn't count as "fanservice" as other users proposed but simple incorrect translation. Why such a different text ended up in EN version, considering that meaning in JP/CN is clear and obvious is beyond me but I wont bother assuming anyting suspicious as I believe nobody who cares about their job as a translator would allow his/her worldviews to integrate into the text he/she's translating.
they should have specified to report it to the belfast bot not here. 
Belfast bot will also receive this message
nope
you have to Dm the bot with !feedback to submit a report.
otherwise the bot doesn't do shit. 
For consistency's sake. !feedback thing was a mistake on my part tho
if you already sent it to the bot then sending it here as well is just useless spam.
I don't believe it to be so. But moderation team has obviously every right to delete this as they please.
Is this still bugged
what is bugged here?
Not being able to get the medal
Yes

was it reported? I remember it being brought up, but people were mostly asking if it's retroactive iirc
well, not all
medal asks for 1
but you need to get them to drop again, yes
Well it’s bugged then
lemme check if it's known
doesn't seem like it is, unless I'm blind
could you report it?
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
I’ll just re grind here and there. I don’t wanna report a false bug Incase my memory hazy u get what I mean??
well, that would be appreciated if you make double sure 
Yeah I’ll check back in like a 4 years when srs wanna drop and rng is kind 
the game isn't loading and this happened

i've kept reopening the game and it got worse each time

that looks like a modded apk
ik but it just happened somehow
Hmm I think that’s banned art but hope you fix it
Wtf 
Pennsylvania is apparently an SR
it seems that just turning the phone off and back on again fixed it
SR ship -> Skins -> pick a preview -> swipe left
If the ship next to the SR isn't an SR, the gold background would remain
Apparently AA raises evasion for Jintsu.
go to where the boss would be and it should appear or restart the game.
I noticed something, the event exchange period for the furniture and chat border was extended, but the furniture purchase period themselves were not. Is this intended?
The patch notes notes did say only the exchange period so perhaps it is? We can try to get some confirmation though
I'm in sv Washington. I can't disconnect acc facebook. Error 100213
Usually that'd be a question for #tech-support but I'll go ahead and answer for you here. You're getting that error b/c FB is your last bind option. You can't disconnect all your bind options at once. If you wanna try to get it manually unbound, you can contact customer support
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
@foggy belfry That sounds like a new bug I haven't heard of before. I can get it recreated with some SSR ships, but not all
@honest solar
Do you mind DMing Belfast with your recreation? I'm sort of busy atm and can't DM it to her
Will do
Yeah, the Koi streamer has some sprite issues w/ it. They're known though
Oh, i see
@foggy belfry Submitted that one, so the card should be created soon. Thanks for bringing it to attention.
I switched PR ships cause I had saved 30k for monarch, and completed her. But now I try to start Izumo again and it says I have to wait 24h? but the notification is still on the Lab? wtf
Do you get the notification only when switching to Izumo? Or are you unable to select any remaining ships to work on?
Hmm. I know that there's a 24h wait time whenever you switch to a ship before you switch to another, but I don't know if it's intentional or not to enforce downtime once a ship is completed.
I thought it wouldnt apply cause I FINISHED a ship so I obviously should be able to continue another one? right?
On ship acquisition you should normally be prompted to choose another one, to develop, I think
Yeah iirc I was able to choose another PR right away 
you should
I switched from Izumo cause I had 30k gold
completed monarch
and then tried to start izumo again
guess I'm not playing AL today
luckily I did dailies already
Hm...maybe b/c the game read that you made a switch at all w/in 24 hrs. Regardless if you finished a PR ship or not 
I'm assuming it's for all ships you try swapping to?
it is
Yeah, that must be it. Whether it's intended, I wouldn't know - should probably report that to find out.
which is why I'm here
Yeah if a restart doesn't fix it, you can report it to Belfast Bot to get it looked into
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Need to DM the bot directly
For the title
There's a separate section with 1024 character limit for describing the problem in more detail & how to recreate it
thanks im dumb
Nah, now you know in case you find something else to report in the future.
this will be v useful
guys, how should i report my bug about trade license, i purchased it but i still haven't get the item
For failed transactions, head over to #tech-support and check the first pinned message
Question, if a retrofit node has the wrong stat listed, which kind of bug is it? Having trouble categorizing it for the bot.
It'd be best under Graphic/Interface I'd say but is it for Jintsuu?
Yup. Is it in the known bugs section and I derped?
Yepp, we have her board reported b/c there are a couple of mess ups for it.
Apparently it is, I'm a derp.
guys what do i do to fix this?
That's usually a connection issue, try alternate wifi/data/vpn. Further help can probably be given in #tech-support
I had that two days ago, had to restart the game once or twice to get it to work
but maybe it was just a temporary connection issue on my end like Flyflu said
hmm still work
What's your bug, that shots aren't moving across the screen? I think that's a known issue with Akagi chan, let me check
User Info: 202199455
System Info: Iphone 6s IOS 12.2
Frequency: Specific. I know how to avoid it
Perceived Severity: Major issue that impedes player progress but for which a workaround exists (e.g., performing very specific actions crash the game)
**How to Rep...
3
iOS, High
it's just stuck and don't let me win
Yep, issue with Akagi-chan. She locks you down from winning the pvp
maybe it's time to ban some plebs who use it for pvp xD
You just need to kill her before killing the vanguard 
Oh, so a use for Warspite
People wanted variety for PVP, well here you go. You get a challenge
i got my challenge when all starts to use hiryuu and it's been a pain in the ass
isnt today day 5 for a prayer for peace?
Frienly reminder that you cannot reference the ship "Sussex" in Guild at all and that it blocks 'sex' in global so it's "Sus***" 
Bad regex since like forever ..
@burnt drum Um...what event exactly? Sorry I'm drawing a blank
@wheat palm It's known that the filter is way to aggressive. They're aware but just haven't been able to address it yet
the anniversary log in event
The 7 day login event ending in the Yuugure skin?
yes
It is the 5th day, yes. Are you experiencing something weird?
And have you restarted your client today?
I definitely got a cutscene this morning, so I'm not sure
Aggressive is an understatement. With all due respect but this is bullshit. Game terminology words like "torpedo" are still blocked 6 months later.
@burnt drum Hm...you could try a file repair in the settings menu just to rule that out if you'd like. And possibly also try restarting your phone b/c besides that it'd probably have to be support to manually get the cutscene added
@wheat palm Unfortunately there isn't much I can say besides what I have. They're aware but haven't been able to address it yet
The card is currently written up as a feedback card on that board (https://trello.com/c/ME2tT1vt/35-improve-chat-word-censor ) with a bunch of upvotes, but the crew here can't really dictate how the developers choose to address topics
This has been a huge issue brought up by many people: the censorship in the game is too strict. For example "ho" gets censored anywhere in a word, and then capital letters don't get censored at all (or words ending with punctuation). In other instances words that should be ce...
15
Very High Priority, CBT
I like this feedback.
Wait
Is the roadmap being developed by voting? As i see vote on this card.
Those boards are for writing up bugs / TL errors / feedback (1 board for each), and allows for users to upvote the issues they feel strongest about. However, the developers are factoring that against ease of implementation vs pressing concerns, etc. -- they notice which issues the community feels strongly about, but that would only be a single metric for choosing their content plan
Yeah yeah, community prioritized issues. Understandable
Time to gather all my friends 
Got it. Okay, go ahead and contact support for now. They more than likely (based on previous accounts) will need to manually get it fixed for your account
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
will do then, thanks
I never mentioned this but since this topic has been touched, I got Science Rules skin on the 8th day instead of the 9th.
You sure it was the 8th, and not the 7th? Cause there's a card reporting it on the 7th
Well the description was just wrong. But yeah, it was supposed to be handed out on the 7th day
It just softlocks there? If it keeps persisting, can you try a file repair from the settings menu to see if that stops it from happening anymore.
Oh ya. At this screen all buttons on UI doesnt work and pressing phone back button work. But the bug wont go away until restart the app
File repair eh
So far it rarely happens simce it only occur twice so far
Okay. Well if it does keep persisting you can try that just to rule out the option of a corrupted install if you'd like
Okeh. Gonna repair then. I'll give heads up if it happens again
Umm, not sure if this has been reported before, but in the Scherzo event Dorsetshire's rigging glitches out after I fire a BB barrage.
No screenshots, as I was too slow to get the pics
Is it only in event? 
I'm not quite sure, since I'm fairly still early in the story mode and I don't find much Dorsetshires anywhere else
I don't think there was any reports about it, if you manage to take a screenshot - please report it
I think I know what you're talking about it's not just exclusive to Dorsetshire. I've seen the Sirens get it as well
Ah
I'll try to take a screenshot next time I hop on AL
Really? I never notice it on Sirens
I've seen Dorsetshire's spazz out a couple times
Where the rigging does pretty much a full 360 around them?
Yeah, yeah!
Got it. I
I'll also try to get it screenshot/recorded
I just haven't yet b/c I've been AFK farming the event 
I thought that was intended. 
It's a very odd visual if it is intended. Rigging shouldn't be moving like that 
I've noticed it a couple of times as well, glad to see I wasn't imagining it. I think it's a little related if it's done soon after pausing the game / shutting the screen off then coming back?
Haven't checked that, but whenever after I fire a BB barrage it does that
I was able to get the enhance bug replicated
That +2 jump ended in a +3
For the TRP stat
Not sure if this is typical for others but....
The other person said it was due to enhancing ships consecutively but I feel it happens randomly
Not sure if this issue is serious but yeah thought I bring it up since no one else has
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
If you don't have them, it's fine. They're just highly requested but not required. If you do happen to get them in the future, you could provide them and I'll get the report updated 
I would imagine it's because it maybe didn't account for the overflow. 30/15 is +2, but that extra 7 might push it to +3, which it didn't display.
I tried to get the logs but I may have pressed something and it caused me to disconnect
Or it may just be this college wifi
Uh
No. It's already been noted, I do believe.
Yepp, it's been reported for the devs to look into. And iirc, it's only for certain devices
https://trello.com/c/JLGweLvt/456-phone-back-button-no-longer-works-in-game
Saw this card but references one phone type, its why i asked.
User Info: 67181898
System Info: Samsung Note 5, Android 7.0
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
How to Reproduce: Using an an...
1
Low, Android
Doesn't work on Samsung Galaxy A5 2016 also
Belfast bot right?
That card's only in reference to using the back button in-game, but as far as using it to exit the game entirely, I think that was an issue for any type of phone.
Yepp. DM her the command !feedback and she'll walk you through the rest
And here's the proper card for closing the game w/ the back button https://trello.com/c/0a4Csib7/727-the-device-back-button-cant-be-used-to-exit-and-close-the-game
User Info: 67109922
System Info: Xiaomi Redmi Note 4x, Android 6.0
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Major issue that impedes player progress but for which a workaround exists (e.g., performing very specific actions cr...
Medium, Android
The bot is called belfast-chan?
@rocky willow this girl
Gotcha
Oki hopefully i did all that right
Yepp, it's all good and the report's been accepted
Strudel, if we wanted to make a suggestion for the bot, would that go in the z23 feedback channel? Send to the dude labeled as the bot's dev?
Hm...best case for a suggestion would be to go straight to Cyc I'd assume as he doesn't check the channels naturally. If you do suggest in the likes of #512967149975896084, we always just tag him to read it
ye, you can just DM him I guess 
ok, so searching on trello didn't bring any results, so if anyone knows if these have been reported do tell:
- if you inspect a ship in the dock, once you're finished the screen orientation goes back to the default one
- if you got to the archive of a retrofitted ship from the dock, you don't get the skin options in the details tab
both arent bugs
they're clearly bugs
Am I still allowed to use the ships affected by the enhancing bug?
Or should I not use them anymore
Of course
@buoyant hemlock

Not actually sure about the second one
I know I explained why is it like that, but it doesn't seem like intended feature
Oki 
for the second its not a bug because you’re looking at the retrofit
not the ship in general
theyre on separate tabs and have different stats
And I'm not sure if I understand your first report about inspect
I dont get it either 
the inspect is the button below skills, and since you can use your phone on either side, games have a preferred orientation - because of my charger I orient my phone the other way and exiting out of inspection goes back to that default orientation and I need to reorient the game
about the retrofit details, I now understand it's a problem of how the archive is done
In both of the orientations you mention, are they just the 2 different ways that landscape is shown on your device? Or are you able to get a portrait orientation in the inspect menu?
yes, you can tip your phone on the left, you can tip your phone on the right; when AL launched it by default goes to left orientation, and I think all other games, might be some android default idk, but you can always flip landscaped apps on the other side
Ah, ok, I tested and see what you mean

I get why it happens and not sure if it's technically a bug, but please report
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
I guess it's because now you can orient inspect screen any way, including portrait mode, so when you exit - it forces screen to go default position
which is flipped in this case
makes sense, but then it should first check if it's not already landscape mode, only then reset to default imo
ye, that's why please report it
should I make a short recording to make it easier to understand? it seems explaining it in words is difficult
would be appreciated
am I the only person who's bothered by the fact that Köln's image in the tactical training screen is stretched too wide
known issue
cool, was just making sure, tried searching in known-bugs and didn't spot anything
Medal overlap on 4:3 ratio
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@red marsh
Would the mission text wrapping be a bug or a TL error? Didn't see a card for this type yet
It's just a generally known issue. I don't know if we've created a card for it just yet though. (But that one is really odd looking)
known
But just to be sure
i cant pan my camera when im in pvp exercises until i restart the game, is this already known?
It's a known issue
ah damn
Ayo is this supposed to happen whenever I load? Each time I load Chinese texts come out.
Then the english thing comes on.
Yes. It's just the game loading assets. It initially loads the base w/ CN placeholders then the EN assets.
Aight, I thought I bugged out or sumn.
when scrolling between these two characters the portrait of the next an vice versa appears briefly on their face area, it's a little funny looking, an dit happens really fast.
it only occurs if the active tab is the "enhance" menu, any other tab doesn't cause this
i see, i thought it was something new since the charactera were recent and only occured on them and nothing else
-at the time i did this
is the graf spee skin "peaceful days" supposed to have the same lines as the default one?
You mean all the lines?
yes
Most likely it is. But I can't vouch for that. 
oh idk im just asking because there are some voicelines for that skin in the wiki
I don't believe we've gotten those updated lines yet unless I just missed them on the patch notes before
Has this been reported yet? Look on the left
The tiny plane? the lack of a main fleet bubble?
I don't know if anyone else is having this issue, but ever since I upgraded to an LG Stylo 4, I cannot log into Facebook to load my fleet. Which is very annoying as I have already sunk a good bit of time and even some money into this awesome game
Lack of main fleet bubbles
@nimble loom do you still have azur on your previous phone? If you do log into azur onto that phone and backup using yostar. In my experience Twitter and Facebook doesn't work at all and yostar is the only one that works
Also make sure you login to either Facebook, Twitter, or yostar BEFORE the tutorial shows up. On the start screen.
I actually tried to do that, but I never received a confirmation email
Make sure to check spam
And I did. My data is synced to my Facebook, I double checked.
I did.
Nothing but spam
Did you login on the start screen?
From what I learned from here, settings menu is only for backing up, start screen is only for logging in
I did.
When I touch the Facebook button on either the main screen or options screen, the game crashes
I guess I am screwed?
On that one I would contact the devs
Already have. Sent two emails, even contacted them on Facebook. They sent me a link to here
Did you check with the folks in #tech-support ? it's kind of a hazy line between all the help zones, but I haven't seen any of them respond to you in here yet
Let me try that
Something I found out just minutes ago: Vampire's normal touch voice dialogue is the same as special touch
Yeah, it was actually a previous bug that got fixed but got messed up again. But it's been pushed back onto our Bug Trello for the devs to fix
hm lookin at the known bugs but dont see if anyone experienced a problem where trying to buy the new $30 package the pop-up to hit buy doesnt appear
rather it just says "transaction being processed please be patient"
and the thing is
nothing even popped up
Hopefully it didn't charge you, right?
it didnt charge me good thing
it wont let me purchase it at all
its just "loading" for more than 2mins
and then gives the above error
Haven't heard of that one. Would recommend restarting client if you didn't already, and check with #tech-support
restarting alrdy tried
seems more of a internal flaw
the connectivity seems a bit delayed also
have you tried switching your connection?
like a vpn or data?
try asking in #tech-support i guess
although that's just due to my adblock being on
which is why i have a proxy but
other than that
nope
hm ok
known issue
Ok
Hey I have an annoying bug that keeps popping up on my game when i log in it forces me to build for no reason even though i finished the tutorial
its a known bug
is there a way to take it out
contact customer support to see what they can do
ok
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
read the message
Wow, the texts are so miniscule 
It's known, I know. Just wanna point out how bad the wrapping is that the rightside of the box is virtually empty
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
i think it's automatically posted to both when approved
Yep guess my CS #5 is bugged...Whats the average response time for AL CS right now?
1-8 business days
thank you kindly
Are the bulins being French a known bug?
I went into collection and set the filter to iris libre and for some reason the bulins were still there. No other faction displayed the same results from what I've seen.
Known @silk lance
Oh. Rip
Whats a business day?
business days are monday though friday. saturday and sunday aren't business days. think of it like school for adults. they get weekends off.
Is the rookie banner being missing for me (since I'm a new player) a known bug?
idk if this is a bug or my old phone, but since new UI whenever I go to attack a fleet (move one of my fleets to an enemy position) I get a solid freeze for a bit then my team moves. Pretty annoying and wondering if it is a bug or if it is time for a new phone.
@remote crystal yes
Not sure if it's a bug but enhancing PR ships does not count towards the daily mission
Because it doesn't count as normal enhancing
Restart the game to fix it
Hi, according to the patch note, Nagato sleepwear should have its own voicelines, yet the archives showed the original line, tried reparing, still occurs. Is this a known bug?
This is the patch note regarding the voice update
And this is the archive page, the expression tabs are blank, the voicelines are still defaults
@rancid wharf Ya know, I have to wonder if that was just a patch notes error b/c even the Wiki doesn't have updated lines for that skin
You can go ahead and report it just in case though. Steps of how to are in the bot message above
Yea but JP has it already
@hollow kraken I'm going to report it then, because I know JP has it and the patch note said so, welp I guess we'll have her updated lines soon
My bond level has been at 90 for the past two days and has not increased even by one
if you've only been keeping her as the secretary that's why.
the affection gained from being the secretary maxes out at 90 and to get the rest you need to put them in the dorm and/or battle with them.
Yeah, it's a known bug
KK just checking
Bug medal
How so?
Turn off Show Highest. You have a higher rank of that medal now, so your currently equipped rank isn't showing
Follow the directions from Dranikos. Turn off "Show Highest"
You have Navy Devotion 1 equipped, but Navy Devotion 2 earned. Since Show Highest is currently on, you can't see Navy Devotion 1, as it is no longer your highest medal in that category.
I can't output medal
Neptunia ship being part of sakura
@lethal linden What do you mean by "output"? You can't equip them?
@umbral quartz Hm....let me check how it is on the other servers real quick and I'll look into it

@lethal linden And you wanna take that one off? Then turn off "Show highest"
I took the medal but still at the same point.
@umbral quartz I'll look into the boarder. I'm just waiting for someone I know from another server to get on. You can go ahead and report it though for now.
@lethal linden Turn off "Show highest" and you can unequip that medal. Simple as that 
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Ok
I believe this is super known, The night commission don't have a ! near the urgent when finished
Do you mean the following: "If at night, I run 4 urgent commissions, after the time expires the indicator in the top-left of the main screen does not show an exclamation mark notifying me they are done"?
I'm pretty sure that's an old bug but I'd have to double check to see if it was ever reported or supposedly fixed
Yep
Cance
Known issue
Ahh
Is that the same as this one: https://trello.com/c/4U2L22uV/682-translation-issue-for-dorm-renaming-your-dorm-there-is-a-button-that-says-cance-instead-of-cancel
Description: I accidently clicked my dorms name and it brought up the rename menu. I noticed the button said Cance instead of Cancel
Perceived Severity: The text has only minor translation issues
Corrected Translation: Cancel
Discord Feedback ID: 668
**Upvote...
Low
Yepp. Same text files used so if one's fixed, the other will be
@quaint lily Hm....I can't seem to find it anywhere
Next time it happens, can you perhaps get some screenshots of it? Just for reference

I don't think it's limited to night commissions
I found the card, but it was archived
Sometimes Urgent Commissions tab won't have (!) marker on it after completing the commission
Ah, that's where it was
Is this known? The fact that (sub) disappears?
What do you mean by "(sub)"?
This
