bug-reports

[bold dawn]

So it started when i bought the l2d skin of bismarck. I turned on the live2d and then this thing happen.The l2d skin doesn't show up. Whenever i click something that shows the loading with jumping chicks it is just stuck there. I can't click most of the ui. I cleared the data of my game and when i logged in, the bug is still there.

. _ .) help

[hollow kraken]

It's a known issue w/ Bismark L2D for some users. Unfortunately the only know workaround currently until there's a proper dev fix for it is to reinstall the game if you happen to have your account bound

[jaunty turret]

Idk if this is intentional, but U-557 shows up in fleet tech despite not being available

[hollow kraken]

Hm...I can't imagine it being. If you'd like, you can report it to Belfast Bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[inner grotto]

Has anyone reported the increased requirements for hard mode of Scherzo of Iron Blood yet?

[long siren]

Does sandy friendship point bonus only occur when sandy fight stage boss? I got 20 point in A1 to A3 event stage with sandy, but got 12 in B1 without sandy in my boss fleet.

[hollow kraken]

@inner grotto Yes, it's reported
@long siren Not too sure, but I'm sure #gameplay-help would be able to give a proper answer if that's correct or not

[inner grotto]

@hollow kraken Thank you for telling me.

[long siren]

Okay thanks

[bold dawn]

To the bug i sent, i saw something in my game files

the live 2d skin resource file for bismarck is just 0 byte

[frosty gyro]

can you try a file repair in settings?

[bold dawn]

i deleted the file bisimai_1

[hollow kraken]

They can't get to settings w/ that bug

you get stuck on the main menu

[bold dawn]

i can go now

[late verge]

Is it known that Hornet's Bubbly Anniversary skin image is a little small in battle? I xan provide a screenshot if needed

[hollow kraken]

Sure thing. Can you provide them?

[late verge]

Here, Enterprise wedding posted for comparison

[hollow kraken]

Hm....I'd imagine that's not actually a bug. If anything, Enty is just too big But you can report it just in case and staff will look into it

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[late verge]

Huh, okay
Thought it was a bug on Hornet because Sarakai is also bigger
(Am on a phone)

[hollow kraken]

Oh, I was just saying Enty b/c she was the comparison

But yeah, you can report it and it'll be looked into just in case

[bold dawn]

back to my laffey

[late verge]

Ah, I'll probably get Saratoga retrofit screenshot as an extra comparison then, ty!

[opal burrow]

So, the Bisko L2D skin is causing bug right now?

[hollow kraken]

It can for some people it seems. Not idea what causes it

mine was fine

[bold dawn]

that bisimai with 0 byte is the cause of the bug

[opal burrow]

glad I decided not to buy the skin right away

Cuz it may be just me, but Bismarck has been causing me to go into infinite loading in the main page whenever I get a "Connection Reset" popup

[bold dawn]

my temporary fix is to move the bisimai file to a separate folder

[opal burrow]

Oh, for me the problem is her in default skin

[bold dawn]

now that is different

[opal burrow]

might need to test it out with another secretary ships just to make sure it's just my wifi being my wifi

[bold dawn]

i just need someone with working l2d skin and ask him if he can upload the file

[frosty gyro]

could probably find someone in #al-general or #gameplay-help if you ask around and then dm them

[bold dawn]

btw the repair just led me to download 300 mb of my game

[late verge]

Submitted the report with screenshots of Hornet's skin, and Enterprise wedding & Saratoga retrofit launch screenshots as comparison

[frosty gyro]

accepted

[late verge]

[bold dawn]

it turns out that ithe repair deleted my game files

HA BUT I HAVE BACKUP

[ember merlin]

[buoyant hemlock]

The mission timer starts before the stage finishes loading (is usually at 2:57 instead of 3:00 when stage starts)

[honest solar]

I don't know if it was fixed for ships, but for equipment it seems like the "New!" indicator is now appropriately sized: https://trello.com/c/fuwB58T5/797-size-of-new-marker-is-minuscule

Trello

Size of "New" marker is minuscule

As it is right now, the indicator for a new item is barely seeable for some items and ships and can't be read by normal means on a handheld device.

Votes

1

Labels

OBT, High Priority

[bold dawn]

HAHAHHA somebody helped me and now my l2d is working

[errant perch]

I need help, I am using Bluestacks 3 and all of my ships have male voice ? Whats happening !? Please help me ! Nelson is speaking like niggas

@clever oracle Can you look at me ? I need a real help from a human

[red pond]

does anyone know why my enemy ships are so far off the map?

https://cdn.discordapp.com/attachments/367307557796053002/583820429345423388/image0.png

its been this way for like a minutebefore i restarted the battle

[honest solar]

@errant perch Would recommend making sure your account is bound, reinstalling the game, and if it persists checking with the folks in #tech-support . But if all of the characters sound much deeper than normal, it might be something in your emulation setup is borked.

@red pond Is it just a normal map you're fighting on?

[red pond]

B3

i restarted the battle by restarting the app, and i dont seem to have gotten the same issue

[bold dawn]

. - .) male voice?

. - .) how in the

[hollow kraken]

@errant perch Okay. A couple of things. 1.) Try restarting your game/device 2.)If that doesn't work, try a file repair from the settings menu or reinstall after binding your account 3.) Don't ping mods for bugs as that's not their purpose 4.) Please fix that word on your last sentence. That's not accepted in this server

[opal burrow]

also the n-word

[hollow kraken]

That's what I was referring to

[opal burrow]

yea, I wasn't reading your last sentence

[bold dawn]

some good vinegar

: ^)

[ember merlin]

[frosty gyro]

she unlocked

her unlock button says unlock

its to lock and unlock

tap it again to lock

[limpid nymph]

The marking for Sub hunting range doesn't follow the sub.

[silver geode]

oooh thanks it worked

may i delete?

[frosty gyro]

u may

[honest solar]

@limpid nymph I think that's intended?

[limpid nymph]

You think so? I'd thought that the range would show where the sub could assist

[honest solar]

I agree that you would instinctively think they should move with the sub, but I think it's like... I don't know if a balancing mechanic would be the right way to phrase it, but that it represents "In general, they have a range they operate in but don't go outside it"

[limpid nymph]

oh, that's not the attack range but the mobile range?

[honest solar]

It represents where they'll move, fleets they'll attack, and fleets against which they'll be available for summoning in-combat -- they can't affect anything outside of that radius, though there are mechanics for increasing the size of it. All that's to say, I don't think it's a bug, but might suggest something in #game-feedback for having the radius move with the sub (which would likely require a decently sized overhaul of those mechanics)

[limpid nymph]

if that's what the range is supposed to show, idc about it. i thought my sub was free to move outside of it but the colored range would stay unmoved

[opal burrow]

the sub range will remain where the sub is initially positioned, so they are limited to just that area

[languid jackal]

The buttons at the left can be moved freely in the commissions section

[hollow kraken]

Yeah, known issue. And a funny one at that

[languid jackal]

[hollow kraken]

Correct. You need to have at least one requirement from the Vanguard and Main fleets to be filled for that specific fleet to count

[solid finch]

Isn't this expression kinda useless because its used for Promise, and for her new skin, only The "Love"affinity lines are said instead of Promise, so shouldn't this line and expression be for promise instead

it'd be a waste 😢

[foggy dove]

That's not really a bug?

[solid finch]

I'm not reallly sure either 😦

[foggy dove]

Yeah it isn't a bug

It's weird for the expression yes

[solid finch]

Yea its kinda deemed useless

[foggy dove]

It's like how Minneapolis only blushes on her crush line not anything else

[solid finch]

if they put it for Promise

[hoary valve]

Anyone knows why ship's pictures keep changing? (Although I do like Washington's new look.)

[foggy dove]

Scrolling too fast

[solid finch]

i just wanna suggest to the devs to put it on her Love affinity line instead because it would be such a waste

for that expression to be not seen

[foggy dove]

That would be something for #game-feedback then

[solid finch]

Thankyou so much @foggy dove i'll do that ❤

[glossy depot]

The game is constantly crashing

[ember merlin]

What device are you playing on?

[glossy depot]

Motorola Moto G6 Plus

[buoyant sable]

What is your Android OS right now @glossy depot

[ember merlin]

Then idk

[glossy depot]

Android 9

[ember merlin]

This is more of a #tech-support issue though

[buoyant sable]

It should be fine with 8.1.0 or higher for the Moto G, since I have a Moto G5 and it's fine with me, but yeah try with #tech-support

[buoyant hemlock]

[ember merlin]

just click hide

[buoyant hemlock]

Is a glitch

[hollow kraken]

Nah, that's debug log mode. You just accidentally activated it

[buoyant hemlock]

How?

[hollow kraken]

https://www.youtube.com/watch?v=p1Yl9InTWzk&feature=youtu.be

[buoyant hemlock]

[spring ermine]

Hi, so the last two cutscenes for Moonlit Overture are missing for me, even though I remember getting them. Is this a bug or something else?

[frosty gyro]

known bug

[spring ermine]

Oh ok so I’m not the only one?

[frosty gyro]

not the only one

[spring ermine]

Cool thanks

When do you think it’ll be fixed?

[frosty gyro]

unfortunately I have no idea

[spring ermine]

Alright thanks tho

[vocal tulip]

uh wtf

[frosty gyro]

known bug, its due to tech boxes

just restart the app and you'll be fine

[vocal tulip]

aight thx

[royal mango]

Placeholder text appears when trying to make an NPC learn skills or upgrading them in any way

tried with NPC Lil Sandy

[frosty gyro]

npc stuff is known

I believe doing anything with sandy is known since its an “illegal” action

we dont specifically have the first one noted

can you report it?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hollow kraken]

That one is actually been fixed w/ the hotfix they just pushed out

All placeholder text should've been fixed for NPC Sandy

[frosty gyro]

oh

[royal mango]

im on Lexington tho

[hollow kraken]

Also sorry I missed your ping earlier, Kawa, I was asleep

[frosty gyro]

well im blind

[royal mango]

still not here

[hollow kraken]

Close your game and download the hotfix

Server shouldn't matter

[royal mango]

gimme sec

[frosty gyro]

thats fine, I actually thought you were asleep because you usually go offline at 9pm pdt

[hollow kraken]

I'm actually about to. Im really tired

[royal mango]

i dont see any updates tho

oh

[hollow kraken]

Fully closing your game (such as force stopping the app) and reopening it should download the in game update. They have a post for it in #game-news

[royal mango]

it just got pushed

oh theres text now

[blazing saffron]

this list should probably include add to dorm?

it's the temporary ship text for lil sandy

sorry for lack of context

[frosty gyro]

I’ll being that up rn

bring*

[zinc reef]

has this been reported yet? Carrier Fleet text is in Chinese. I don't think I see it in the list. But just making sure

[frosty gyro]

I havent seen it, let me check

nope

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[frosty gyro]

can you report it? @zinc reef

[zinc reef]

yea sure

[ember merlin]

is it only some aviation fleets that are untranslated?

[zinc reef]

it was a medium carrier fleet (2 ▲s)

not sure about other carriers

[austere geyser]

Report player text is untranslated in the chat screen

[ember merlin]

known issue

[austere geyser]

Thanks

[foggy dove]

until then you can report players via belfast bot

[austere geyser]

Don’t know how to that but oh well

[foggy dove]

!feedback

[rocky willow]

Unrecognized command

Module

feedback

Error

Missing arguments

Full help available with !help feedback · May 31, 2019, 4:53 AM

[ember merlin]

dm the @rocky willow with !feedback

[foggy dove]

wait derp

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[ember merlin]

[austere geyser]

Thanks

[frosty gyro]

ive done it before too

[zinc reef]

hmm just did a medium aviation fleet from the event and it showed the english text

I was doing Hard Mode 2-1 and it shows the untranslated

2-4 shows translated

might be only 2-1

hard mode

[ember merlin]

thats oddly specific

[frozen spoke]

Can't login into the game after the hotfix, is it the region overload again? my friends also have the same problem

[dire estuary]

Has this been reported? D3 cuts your FP and TRP in half unless you put a Heavy Cruiser

[buoyant sable]

That would of been fixed with the latest hot fix

[dire estuary]

I'll try restarting

[ember merlin]

its supposed to do that

[frozen spoke]

It's been like this after hotfix

[ember merlin]

@frozen spoke check the pins in #tech-support

[frozen spoke]

Ok

[shut lotus]

I didnt know about the log mode. But I have a screen shot of the bug

3-2 hard mode. Occurred after doubling tapping my multiple apps button (bottom left of Galaxy S7). May be due to the YouTube window in window thing I had on when it happened (closed it to get a screenshot)

[light cradle]

Is it just me or are heavy fleets spawning more frequently in d3 clearing mode?

I think that came along with the increased torp and fp requirements after yesterday's maintenance

[rapid flame]

dunno if this is actually intented but, i-26's school skin's open/drooling mouth expression just has the mouth the exact colour of her skin making it look uncoloured

[keen knoll]

Breh,

Is this a bug. I tried restarting my game.

[frosty gyro]

@keen knoll wait till reset

@light cradle does it go away after a restart?

[keen knoll]

Whatchu mean?

[frosty gyro]

@rapid flame report it please

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[frosty gyro]

@keen knoll that its not 12:00 yet

[ember merlin]

youll be able to start the lecture when the server resets

[keen knoll]

Oh

[frosty gyro]

this is PDT, server time, so in about 45 mins

[analog relic]

Help pls

It wont load

[frosty gyro]

go to #tech-support

[analog relic]

Ok

[smoky prairie]

Anyone else notice that Graf Spree's "rub" line doesn't have any audio? I didn't see any reports on it in #known-bugs when searching.

[opal burrow]

Cuz the line isn't voiced yet

[quaint lily]

The thing near ark royal appears and disappers when i clicked something I think. this is a screenshot but the thing usually goes across the screen, It Is very fast, I will try reseting the game, It still a bug i guess.

[smoky prairie]

They didn't voice a single line? That seems wrong. I've never seen that before.

[frosty gyro]

can you send a video? @quaint lily

[quaint lily]

How I do that on the phone?

And restarting the game fix it

[wispy jungle]

Uhm i found a bug with skins
So i have oathed nagato and portkai in the first list of my dock
I clicked nagato and then clicked on the skin list
When i swap to portkai (without closing anything) portland default non-retro skin will be displayed instead (i use her retrofit on default). Until i open any other tab portland will remain default
Basicly just a visual bug

[waxen shoal]

i dont know if its a bug or not

for sure

but maybe it is just reporting it here to be sure

so i have z23 and laffey on my acount missing javelin

so i put her on the wishingwell thing

i am almost 200 cubes in maybe i have horrible rng

but i dont think you can get javelin from wishing well if you didnt get her as a drop before

[ember merlin]

ye, i thought you had to drop the starters before they appeared in build pools

[waxen shoal]

i could select it for the wishingwell

so i did

but i think its bugged or i have horrible rng

the funny thing is tho the other waifu i picked saint louis i got liek 10 times

[native umbra]

lol same

[waxen shoal]

i hope its a bug at this point i went in rly deep

[native umbra]

i put st louis and vampire on the wishingwell

i get st louis 3 times

but not vampire

[waxen shoal]

i got vampire from there

its possible to get

[native umbra]

i see

maybe it's just a horrible rng

[waxen shoal]

i dont know if you can get a starter i think those might be bugged

[smoky prairie]

rng is rng, it doesn't make your rate 50%, it's still around 2%

[ember merlin]

i asked in help
they said starters can be built

so your rng is probably just awful

[waxen shoal]

you can build them i know

but only if u got it asa drop

you cn build what you didnt get as drop form starters

[ember merlin]

even before they map drop apparently

[waxen shoal]

i dont think so

i havent been told like that

[jaunty turret]

Guessing this is because the reset timer is bugged out

[ember merlin]

yep

just wait 6 more minutes

[pearl garnet]

@waxen shoal fyi, 3-4 drops all 3 starter ships.

[iron rover]

someone put lolis (included new loli USS Rena) as defensive fleet, i tried to exit battle and start it again but still freezing, only this fleet that i fight today got freeze. is this a bug or not?

[ember merlin]

its a known bug

akagi-chans skill is bugged

[iron rover]

Oh its a known bug, Thank you😇

[lament jasper]

It's probably a known bug, but i don't have any movement restriction in the event in B3, i can move like 10 tiles in one movement, and so, the dummies never moves.

[opal burrow]

did you turn on Clearing Mode?

[lament jasper]

Ho !

Well thanks

There is still something, in pvp, the amount of kills displayed at the end of the battle is wrong

i got 14 kills on enterprise,

But there is 6 ships on pvp

[opal burrow]

Probably cuz her planes destroyed enemy planes, that counts as kill iirc

[lament jasper]

My god, do you code the game yourself ?

So much game knowledge.

[opal burrow]

I'm just a pleb

[ember merlin]

[frosty gyro]

it does count as kills

[wicked quest]

I just purchased trade license but didn't get any gems, is it a bug ?

[opal burrow]

head over to #tech-support for that

[rancid breach]

fix ?

[frosty gyro]

known bug

[versed walrus]

Hello, there seem to be an issue with Zeppy's auxiliary weapon slot where it accepts both aircraft and guns as equipable.

[sage nexus]

That's intended, that's why it's called Aux Weapon instead of just another dive bomber slot

[versed walrus]

oh, i did not know that. Sorry for the inconvenience.

[digital dust]

I just noticed that with a recent hotfix the ammo count on submarine with certificate of ownership went down by 1 (previously a full fleet with this item equipped would have 7 ammo).

Anyone knows if it's a bug or an intended hotfix?

Couldn't find anything with search function

[glad pelican]

Is it a bug that U 557 is visible in fleet tech screen?

@digital dust that equip should only work that way if equipped on U556

[native shard]

A bugged ?

[opal burrow]

@native shard bugged, happens when scrolling too fast

[prisma walrus]

Why the hell is she at first slot when my ships are viewed according to level

[glad pelican]

She npc and npc's are first regardless of sort

[prisma walrus]

Why?

She is not suppose to be there

[glad pelican]

Because she is temporary and until you get the normal version through event she will be there until event ends

She is actually supposed to be there to make her easy to find

[prisma walrus]

Hmm

[lilac cliff]

not really a bug, but is this ok to happen?

[opal burrow]

Doesn't seem like it's known. Can you report it?

It's still a bug nevertheless

[vestal cove]

Guys. This is not what she's saying in Japanese. Like, at all. (Main screen 3 line)

[digital dust]

@glad pelican that's what I had noticed as well when i got it the first time, but now when equipped on U556 it doesn't give the extra +1 ammo after the recent hotfixes (hence my question if the removal is a bug or if it's intended)

[civic dust]

My game just crashed without reason, is that known?

[glad pelican]

Did you try to enter dock?(how my game crashed) have you tried repairing data files through settings?

[civic dust]

Nah, all a was doing is sitting in chat, and game crushed. Maybe its just a halt ._.

[glad pelican]

Try repairing if it crashes again it may be a corrupted file

[lilac cliff]

got it again

[clever wave]

is the increased and still not fixed D3 Difficulty a known bug ?

[buoyant hemlock]

I dunno if this is a bug or not... but ive noticed my Affinity point with KGV never went up from 50... even though ive put her in dorm and made her secretary for the past 2 days

[quartz oracle]

Bug...

[opal burrow]

@quartz oracle try exiting and entering the dorm

[teal basin]

… Excuse me, what? I just tryied to report a bug and got an error saying I can't post explucit content, what the hell?

Where's the costume\skin…?

[remote tinsel]

you got it on task 7 iirc

[buoyant hemlock]

You got the costume on day 7

[teal basin]

Apparently the full event image is explicit, but I don't see how…

that aside, it says to complete 9 days to get the costume\skin, so I was confused.

[steep adder]

U wot

[clever wave]

@foggy dove clearing mode has nothing to do with it!?

[foggy dove]

it does

[sick python]

found a bug where if you try to go to the academy, this can happen

[foggy dove]

d3 with clearing mode on has way less 3 triangle nodes

[clever wave]

????????

[foggy dove]

the stats however were the ones that were fixed

there was no change to the actual map levels themselves

[clever wave]

ive played the map with clearing mode for the past week and only had to fight a single 3 triangle node at max... now 85% of the nodes spawning are 3 triangle

[foggy dove]

have you checked if you turned it off

[clever wave]

all after the recent patch

so its a bug with clearing mode on?

a known one

[foggy dove]

there isn't a bug

[clever wave]

?????????????

so ive dreamed playing D3 with clearing mode on for the past week and only getting 2 Triangle nodes which made frming ez

[misty flax]

I second the notion that MORE large fleets spawn in D3 with clearing mode on after the recent maintenance

[digital dust]

Anyone able to confirm if the question i previously asked is a bug or intended fix?

(e.g. certificate of sponsorship no longer grants +1 ammo to U556)

[hollow kraken]

It was a bug that it gave ammo in the first place. They fixed that part of it. So it not giving it anymore is intended

[digital dust]

Thanks for clarifying

[grave quiver]

just fought a pvp in which I won against a person at rank 7xx while I am around 17xx and only receive 9 points(instead of 12)??

[clever wave]

he prolly dropped in rank and it didnt refresh for you yet

[opal burrow]

may be visual bug

[grave quiver]

I just restart the game 10 mins ago for hotfix

😓 sometimes points does not make any sense

but I guess it is not that important

[digital dust]

On a side note it happened to me as well 2 days ago

[opal burrow]

could be a visual bug if you tap the screen too fast

[digital dust]

Someone who should have given 12 pts or more due to being 500+ ranks above me i got only 9

[opal burrow]

unless you really just get 9 points, then

[buoyant sable]

I think it goes by fleet strength and not rank there

[clever wave]

yikes

[cloud stratus]

sometimes when doing a purchase, cancelling it and trying to do it again you get a sytem error 1: invalid input

[merry flare]

https://puu.sh/DzKJG/9def474329.gif
has this been reported yet?

[opal burrow]

yes

[merry flare]

okay

[graceful rock]

have you tried turning it on and off

[merry flare]

well, it's been like this since v2 release, so yes, i have

[teal basin]

So… layering issue with event map B1 when trying to skip event.

[raw iron]

why is bismarck in light build?

[hollow kraken]

She shouldn't be. Perhaps you accidentally built in Limited? B/c w/ the introduction of the Lolis V2 in Light build, I'm sure plenty of people would've brought up her being in there if she was

[raw iron]

no no I'm definitely sure it's light build

Also the results of my build totally don't make sense

17 cubes
6k gold
rolled 10 for light build and when it's done only 7 cubes left
thing is when i look at the order only 6 ships are currently being build which don't fit with my current gold and why 7 cubes left out of 17 if limited build
tried quick build and bismarck appear

[glad pelican]

So gonna ask if this is bug or just oversite but in fleet tech screen you can see U557 when she is unavailable

[hardy echo]

Wanted to ask if the bust from the Bismarck event cannot be placed on top of the shoe rack owo?

[honest solar]

@glad pelican Someone else reported it yesterday, but I don't know if that person either didn't submit the bug report or it wasn't accepted or what, but the card didn't get created for it. You could try submitting it yourself

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hollow kraken]

Yeah, no one reported it for 557 yet

[cloud stratus]

I cannot access Bismarcks ship info by holding on her L2D skin, is that intended?

[opal burrow]

I just bought a Lucky Pack, and I can't help but notice that the gem image in the animation where Akashi gives us a large gem seems to be in such a low quality. Is that intended?

[hollow kraken]

@cloud stratus One sec and I'll do a quick check
@opal burrow Hm...doubt it. If you can get a screenshot, I'll get it on the report for low quality images

[hardy echo]

Wanted to ask if the bust from the Bismarck event cannot be placed on top of the shoe rack owo?

[hollow kraken]

@cloud stratus Yeah, it seems intended as I can't seem to do it from any L2D skin
@hardy echo Hm...I'd assume yes. The Manjuu bust, correct? Or something else

[opal burrow]

...yeah, I'm not sure I can give a screenshot of that, cuz that'll mean I have to buy another gem pack

[cloud stratus]

okay

[warm rapids]

What's going on?

[honest solar]

Restart client, then try #tech-support

[hollow kraken]

@opal burrow Yeah, I'll keep an eye out when I next buy some

[warm rapids]

How to restart client? Restart the game?

[hardy echo]

@hollow kraken yes that one, i saw the preview pic. and showed the bust placed on top of the shoe rack. So i was thinking if it was a bug that i was not able to place it

[hollow kraken]

Yes, a simple restart of the game

[honest solar]

Kill the app from your device, yeah, then relaunch it

[hollow kraken]

@hardy echo Yeah, it's not a bug. Unfortunately the preview images are not very indicative of the actual dorm set. The same thing happened w/ the Kizuna AI set

[honest solar]

Hey Strudel, would the text being outside the intended box be a bug or a game suggestion thing?

[warm rapids]

Thx

The game is working

[hardy echo]

Thank you for the info and help Toaster OwO

[hollow kraken]

@honest solar Yeah, we can get that as a bug since it's running off the actual graphic box
@hardy echo

[cerulean turret]

I have completed map B3 for the bismark event but for some reason it is not letting me move on the hard mode c1 map, has anyone else experienced this problem?

[hollow kraken]

Yeah, it's not a bug but just an annoying thing about the game. Go to Map "A" and then press on Hard Mode. The game is trying to put you in Map "D" when you try it from Map "B"

[cerulean turret]

Yupp you were right thank you

[quaint lily]

Air support is just a bigger version of the other...

Air support is just a bigger version of the other...

[honest solar]

Are you referring to the skill icon?

[quaint lily]

Yep

I remember those being different

[honest solar]

I believe I disagree. Here's an image someone posted in the #gameplay-help channel a few months back: https://discordapp.com/channels/456397991847395339/460645783021289472/556857327966486539

[quaint lily]

Oh

[honest solar]

I don't know if I stroked out here -- didn't U-73, in earlier event cutscenes, have her science skin on, but in the last couple of days she's using her base skin?

[hollow kraken]

Hm...not too sure. You could check memories though to verify

[honest solar]

Will do

Yeah, she has it in memories 2 & 3, but not 4 & 5

[hollow kraken]

Does it seem intentional at all?

[honest solar]

AL Lore is serious business No, I don't think so. It's basically "She has it on, is running experiment, Yuubari shows up, then she's back in the normal skin"

Shall I submit that as a bug?

[vernal umbra]

is it just me or is Koln vertically compressed here

[honest solar]

Known bug

[vernal umbra]

kk

[opal burrow]

I agree, the fact that she was in her lab coat, and when Yuubari shows up, she went back to her original skin doesn't connect the dots at all

[hollow kraken]

Hm...go ahead and submit it for now then. If you can some screenshots of before and after, that'd help

[bleak citrus]

is this a bug? I’ve been using san diego to help get xp for saint louis, but its still at 0%

[hollow kraken]

How much have you battled?

It's 1,000,000 EXP. That bar will not move fast at all

[craggy oar]

Hey can anyone confirm if U-81 is supposed to have a completely static chibi on the node map? She just sort of slides around them map with no movement on her character lol.

[hollow kraken]

@craggy oar Nah, it's a bug w/ her. It's known though
@bleak citrus Just for reference, 10,000 EXP is 1%

[untold shoal]

fix the damn iron blood floor

[hollow kraken]

It's a reported issue so we're just waiting on the devs' input regarding it

[frail wigeon]

So, I cleared all 3-4 stage, but dont get boss fight.

[hollow kraken]

It's a desync issue. Restarting the game should cause the boss to appear

[acoustic coral]

Lil’Sandy a bit odd

[honest solar]

Did you get the hotfix from last night? I thought that should've cleared up all the behaviors like that. Would need to have restarted your client

[formal maple]

I'm having an issue where it won't connect to my home wifi but works on mobile data just fine, anyone know a fix or why?

[honest solar]

Might want to check with #tech-support

[buoyant hemlock]

I noticed the game not allowing to connect me back to the game. This occurs when i put the game in the background. Is it traffic perhaps?

[cold tide]

Not sure if this is a bug or not. Advertised price is 39.99 but being charged 40.99. Tax was not added to the charge.

If the actual price is 39.99 I'll head over to #tech-support hopefully they can give me a fix.

[formal maple]

Can't say it's the traffic, iv tried to have nothing in my phone running and nothing else using internet. I'll try tech support, ty for the help

[buoyant hemlock]

@cold tide, it does that for me too, but only for that $40 pack. All the other packs are fine.

[opal burrow]

$40.99 is the price incurred by the Play Store

not Azur Lane

[cold tide]

AL staff should be the ones to set the price though no?

All other packs have been the same as in game so far for me.

[buoyant hemlock]

Is it an extra charge on top of the AL price, or just a mistake from the Play Store? Because all the other packs are fine for me.

[kind iris]

Not sure if reported yet, couldn’t find in Known Bugs, but Sandy rewards bugged.

[buoyant hemlock]

Only 1 reward per day

[frosty gyro]

its just what the play store set for the game, some people see 39.99 and others see 40.99
(on android) the devs arent subject to change it unfortunately

[swift field]

Still doesnt really make sense from the consumer side

[frosty gyro]

it doesnt make sense, unfortunately we can thank google play for that

[honest solar]

@kind iris read the very last line of the event description there in that screen shot

[swift field]

So does it charge 40.99 then instead of 39.99?

[cold tide]

I didn't even know google set the prices on that...

Yes

[buoyant hemlock]

Yup

[swift field]

So id imagine even if it wasnt ALs fault

It would be something they should fix

Or work with play store i mean

[opal burrow]

Azur Lane only display the price, ultimately the pricing goes to the platform facilitating the purchase

in this case, the App Store/Play Store

[kind iris]

@honest solar hmmm, I thought the task meant daily missions or something. good to know

[buoyant hemlock]

Why is it only the 40$ pack though?

[opal burrow]

idk that's up to Google to decide

[cold tide]

So it should be fixed in game. From a legal stand point, not that anyone playing this would go after them, they would be at fault for false advertising unless it's stated in the T&C that actual prices may vary.

[swift field]

Either way the play store and the in game price need to match..

[honest solar]

Might suggest it in #game-feedback

[cold tide]

Will do

[frosty gyro]

apple says 39.99 so it cant please both

[honest ferry]

Is there a bug with the skin pack?

Was just about to whale it when a friend told me there was a bug with it

[honest solar]

with the pack itself, or the purchasing of it?

[honest ferry]

purchasing it

[honest solar]

Might check with #tech-support as to the current state of things -- certainly there were problems with purchases yesterday, I don't know if it's settled down or not

[honest ferry]

I see, thanks

[silent sleet]

couldnt find anything in trello about this, what is this exactly and should i submit it or not?

[frosty gyro]

its known

[honest solar]

Cause this was spoken about in #gameplay-help, I think they're asking about that purple bar on Bisco's portrait

[opal burrow]

the purple bar not showing what it is, huh?

I didn't see the red markings until you mentioned it

[quiet phoenix]

Vestal’s Damage Control doesn’t proc on Little Sandy.

[silent sleet]

Purple markings

I dont care about Koln since its a day1 bug, but this one seems to be recent

Bismarck is in the dorm if its important, so its not completely out of context, but why is there no marking about her "being in the dorm", and only purple stripe?

[opal burrow]

.....yeah, it's not just the purple stripe

apparently not just the purple stripe

[honest solar]

@quiet phoenix If you can recreate that circumstance, I think that's a new one to report

[quiet phoenix]

I’ll do more tests, will report again soon

Forget about my report, I couldn’t recreate the issue.

[frosty gyro]

[shrewd osprey]

I guess this is known, right?

[frosty gyro]

this is known

[viscid blade]

Would this be. Decent spot to report inability to log in after latest patch?

[frosty gyro]

#tech-support

would be it

[viscid blade]

Thanky

[red mica]

Known typos?

Nemeses

[hollow kraken]

It's the plural of nemesis. It's correct in this context

[red mica]

[paper tartan]

it is normal that the background is so white?

[honest solar]

I think it's a known bug specifically for the Neptunia collab ships

[hollow kraken]

Yepp, specifically for them oddly enough

[paper tartan]

okay , thanks

[burnt oxide]

has the non-scrolling gear names in the crafting menu been reported yet?

because its actually really annoying

[hollow kraken]

Can you post a screenshot just for reference?

[proud palm]

I wonder if this has been reported before:
Ever since the UI update, the game seems more picky about connection loss/change, not wanting to reconnect and requiring a restart.
I seem to have that whenever I'm switching connections while in game, although there's a few other cases where it has happened as well.

[solid acorn]

great bug mates

[proud palm]

Restart and it's gone

[solid acorn]

and this is during battle

ok b

[proud palm]

During Battle? Oh wow

I've had similar things in the main menu before though

[solid acorn]

yeah, you can see the buttons bellow

[proud palm]

I see, think I had those in the menu once as well.

Re: Connection issues
So far I've experienced it when:
-Losing a Connection while being in game
-Switching to power saver mode and checking the game again (power saver doesn't allow background connections so the game has to reconnect)
-Switching over to using a VPN (for reverse tethering, using my PC's connection for my phone)

[solid acorn]

didnt happen any of that, was just playing and it appeared, and still happening btw

[proud palm]

Noticeable by the game bringing the connection lost message, being unable to reconnect.
At times you also get Network Error.
Going back to the Title Screen won't help either, as even when you can login at times you still get "connection to the server lost"

Ah the connection stuff is to the other issue I was talking about before you posted your bug.

[solid acorn]

oops, sry

[proud palm]

don't worry about it

[pulsar kindle]

Excuse me, when i limit-break a ship to max state (last star), tech points bonus is not shown, is it a bug? Thank you~

(still counted when checking in fleet tech anyway, only didn't show when max limit-broken screen)

[spice agate]

I am not sure why but the game seems to be restarting at random

[frosty gyro]

what phone do you have

[burnt oxide]

was the ship you LB'd a loli or collab ship? those dont get tech points

Screenshot of crafting page. The names dont scroll anymore and are stuck as whatever the first words are, which in the case of every PR gun is just "Prototype Tr...". In the old UI the names scrolled but now gun names in crafting are basically useless if its longer than 20 characters (and most gear that would actually be crafted has a longer name than that)

[spring coyote]

I think I have the same experience as Saint L U L above, I've never seen the tech points bonus side window at the top-left corner that you see when acquiring a new ship

I never paid close attention to that, though, so I wouldn't vouch for the bug being confirmed for now

will try to look at the top-left corner when mlb'ing in a few days if I remember to do that

[unborn night]

https://streamable.com/vrkoy was wondering myself about the tech points showing up...
So i MLB a ship and recorded it to check it myself. Apparently at 6 secs (on top left of screen) you can briefly see the Tech pts the ship gives you, just doesn't stay there for a while after

[quaint lily]

just a nanosecond really

[unborn night]

for clarification

[minor arch]

I am stuck on the login screen when I am using mobile data, it loops between, login successful, loading and then loops back

[indigo totem]

Taken on May 26th

Taken a few minutes ago

The art is from a different region.

[honest solar]

Known bug

[indigo totem]

Where was this?

I couldn't find it.

[spring coyote]

no wonder I never noticed those tech points

[honest solar]

https://trello.com/c/0ViRNUS0/683-skinsand-sometimes-chibis-using-cn-assets

Trello

Skins(and sometimes chibis) using CN assets

For (what seems like) all skins that have a CN censored version, they use the censored version for the skin and/or the preview CG and chibi.
Attached are the examples of Urakaze, Cygent, Prince of Wales, and Atago but there might be more skins that have this problem.

Labels

Medium

Though I don't now how recently it was placed in the 'fixed' column, so may need to be reopened

[indigo totem]

Yes. Those dates are almost 2 weeks old and we've had at least a couple of patches since.

[hollow kraken]

Huh? What even is the bug for Atago? She's back to her uncensored version?

[honest solar]

Oh yeah, I parsed that backwards. The bug is fixed, and it looks to now be correctly using the JP version

[proud palm]

Was the CN asset stuff really not patched so far?

[frosty gyro]

I believe not

[hollow kraken]

They pushed a hotfix for it and it stated when it was fixed

[frosty gyro]

it just came back really

[hollow kraken]

CN assets should've been fixed. If not, just let me know

[proud palm]

Actually it looks like that Atago is the "censored" one again

The Wiki shows this:
https://azurlane.koumakan.jp/Atago#School_Daydream

[spice agate]

@frosty gyro i have a Huawei P20 Pro

[indigo totem]

🙄

[hollow kraken]

@proud palm What?

No

[proud palm]

To explain, at first I was confused, thought I understood but then wasn't 100% sure again.
The JP art is the uncensored one, right? (just checking to not get anything wrong)

[hollow kraken]

Yepp, JP is uncensored

[honest solar]

EN should have the JP version (white panties), was previously showing the CN one (black). Screenshots shared up above show that a few minutes ago, it was showing the JP version

[hollow kraken]

^

[indigo totem]

no

The panties are not jp

[hollow kraken]

Yes they are

[proud palm]

The Screenshots shared above show that the second screenshot is taken a few minutes ago, having the white panties?

And no they're not?

[hollow kraken]

Correct

[indigo totem]

Oh

right

Soz

[proud palm]

Oh nvm they actually are(?)

Odd

[indigo totem]

😆

[hollow kraken]

In the end, Atago is uncensored. End of discussion lol

[proud palm]

In the end the "censored" version looks like it shows more ass
But that's a different topic altogether.

[frosty gyro]

comments and discussion to a minimum please

[tulip badger]

Do u guys no about the one with z23

[proud palm]

Honestly the whole thing got just confusing, as I thought I first had understood the issue (but didn't) and had that reversed like three times.
Either way, did want to go back on topic and ask if anyone's having the connection issues I mentioned earlier.

[tulip badger]

Not able to see the details

[proven bloom]

I ended up having to report a weird translation bug where 2 servers introduce Lena as Brooklyn & St Louis class (in two different lines) but EN only calls her Brooklyn class. If it's not in the right category, please feel free to move it. I felt like it didn't really match "EN bugs" since it's technically all 3

[hollow kraken]

@proud palm Yeah there does seem to be some odd connection issues. People have been reporting that they have to restart just to regain connection (including myself)

[frosty gyro]

its be translation error

[proud palm]

Oh, did you see what I posted a bit earlier about it?
Does sound like it's that, although it feels like the game's more picky about connections now.

[proven bloom]

I just thought it's weird that they used two different classes in two different lines. I know St Louis is a disputed one, but I think they might need to change the CN and JP lines to make it just 1 class across the board

[tulip badger]

U try to click on details with z23 in the dock and it goes straight to the retro fit and only giving her lines and not the other lines

[frosty gyro]

is she retrofit in dock?

[honest solar]

I think Hidden posted about a similar issue, around 11:30 PM PST last night

[north flume]

if you press on Archive on Retrofitted ship's page it will open retrofitted ship's details screen

Wouldn't call that a bug, since retro ships have different ID compared to non-retro

like, instead of archive it opens this

[frosty gyro]

yeah thatswhat I was saying

[north flume]

I can report it just in case tho

[kind osprey]

Idk if its the damned Android update(always something fucky after the glorious Android updates) or Azur Lane, but after being afk in Azur Lane for a while I keep getting an error when trying to reconnect to wi-fi. Restarting game fixes, but it keeps occurring after idling for a few minutes.

[hollow kraken]

Nah, it's something w/ AL. At least it appears to be specifically for it

[hoary lagoon]

has there been a report about the game timers? I think they are running slow, or just get a lot of extra time, that sometimes amounts to several minutes. Restarting the game syncs them up tho.

[tulip badger]

She’s in the dock and she’s retro fitted and she has that skin on. Before this never happened as I used the teacher skin. @frosty gyro

[stray river]

So I'm trying to buy some gems on my account on Android and I found a possible bug that doesn't let me buy them at all on some devices

[hollow kraken]

@hoary lagoon Not too sure what timers you're talking about exactly but if restarting fixes it, it sounds like a client desync
@stray river It's not a bug but an error code. I'll explain more for you in #tech-support

[hoary lagoon]

all the timers in the game

commissions, research, skills at least

[hollow kraken]

No, they seem to be fine for most (if not almost all) people or else this place would be getting a lot of reports for that

[unkempt brook]

Anyone has an issue with bluestacks not able to connect to the game by chance?

[hollow kraken]

You might need to restart your game or possibly even your emu

[hoary lagoon]

that's true, I guess I'll try to observe it more

[gentle zinc]

Never ending loop of this if you have to go away from the app for more then 10 mins. Anyone else gave this happen? Restarting seems to "fix" it for the opened session, but not if you go away for a period of time.

[kind osprey]

yes, I wrote about it just above

[hollow kraken]

Yeah, it's a weird issue. I'm getting a video of it recorded here in a sec to get it reported

[green garden]

I have the same problem

[gentle zinc]

Mine's on phone so I had no idea if it was any different

[hoary lagoon]

oh, do you have any power saving options or apps on? Those fuck with wifi and mobile internet and since UI update AL doesn't keep the phone on so it's possible that's causing an issue

[gentle zinc]

Nope, no power saving options online

[thin siren]

Is it on puporse that The new IJN Oath certificates dont show the date or text??

[ember merlin]

#known-bugs

[quaint lily]

Is in 1-1 1C have infinity ambushes everytime you pass on it normal?

[hollow kraken]

Yes, it's like that for the tutorial

[quaint lily]

nice to have it then

[white vector]

Can anyone else zoom in or out when inspecting Clevelad?

[hollow kraken]

Yepp, I can for her

[white vector]

Weird. I can now too but didn't work at first.

[hollow kraken]

Game be weird at times

[steep plaza]

is it known that this isn't in english anymore?

[hollow kraken]

Actually...I don't think so. Give me one sec to double check

Yeah, doesn't seem like it was. If you don't mind, please report it

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[steep plaza]

sure thing

[languid jackal]

This emote is bugged in guild's chat but appears fine in home screen chat

[steep plaza]

when you rotate furniture, the red tiles for occupied/out of border are displayed incorrectly

new?

[marsh wedge]

And again the same...

[frosty gyro]

@steep plaza going to remove your card as its been reported in the past, just a heads up

[steep plaza]

[buoyant hemlock]

Horesplay

[north flume]

it's known

[next parcel]

I'm sorry if I ask you a stupid question. Has anyone reported that the game may close if you often open the docks tab?

[north flume]

[next parcel]

I'm going to try to record what happens to the game when you reuse the "docks" tab. Wait a few minutes. pls )

That's what happens when you go to the "docks" tab a lot. It doesn't matter if I do it several times in a row, or several times in a couple of hours
https://youtu.be/mReeTDdd8c8

[north flume]

Don't think I heard about it

Could you please record the same video with log mode active and report it using Belfast bot?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[north flume]

instruction how to activate log mode is pinned in this channel

[next parcel]

I'll try, but I'm not sure. Do you happen to know if you can enable logmode in android emulator? Although I can try to do everything through my smartphone

[north flume]

It's possible, but really hard afaik

So using smartphone should be easier

[bold sky]

Does anyone know, why did the results of my gacha that have been obtained disappear?

[thorn plaza]

the point rewards for the Lil Sandy Event Quest is stuck at 2/7 for me while I'm at 360 points

[north flume]

they're daily

@bold sky not sure what you mean

[bold sky]

Ah i'm sorry, before i already have U-73, U-556 and Echo, but now they lost on my dock

[fossil condor]

Is it the same in archives?

[next parcel]

@north flume Honestly, I just have no idea what I'm doing wrong. Log-mode doesn't want to open up, no matter how many times I do the same thing that is shown in the video

[proven bloom]

it says my card was fixed but what about it was fixed? what is the end result 1007

[fossil condor]

It's intended that it says brooklyn class in EN, and JP/CN have their own workflow seperate from there, I presume.

[proven bloom]

Yeah but when she gets voiced, isn't she just gonna say St. Louis class when the caption says Brooklyn? ._.

[north flume]

@next parcel You need to hold the right side while you pinching left one.

It's not that easy to see in the video that you need to actually hold right side

[next parcel]

oh, ty ❤

[fossil condor]

There are going to be a few audio discrepancies here and there, unfortunately, due to how the game operates. On the other hand, it could be suggested for greater audio fidelity that it be changed, but that's an if then situation.

[proven bloom]

Alright, I'll raise the ticket again if she gets voiced with the St Louis voice line. Otherwise I'll drop it for now

Thanks Fly~

[north flume]

if other versions make mistakes - nothing we really can do about it

other than to follow them in being wrong

[fossil condor]

~~that's always a viable option ~~

[proven bloom]

It's just strange that no one noticed cared about the inconsistency and only EN fixed it

Maybe they'll change it or notice it... probably not

Ty anyway

[cloud stratus]

should be Confirm

[hollow kraken]

It's a known issue

[coarse pike]

For a while now (longer than a week) my lecture hall has been like this

It started after I put some ships into a lesson 5 minutes before the start of a new day (midnight) and since then I haven't been able to use lecture hall

[hollow kraken]

It's a known issue for some users can experience that. Unfortunately we don't have any workaround that I know of

[keen knoll]

Ayo each time I click on confirm it refuses

[hollow kraken]

Known issue. Restarting will fix the issue though since the prompt won't actually reconnect you

[opal burrow]

That actually a thing?

[hollow kraken]

Yepp. The reconnect prompt will refuse the connection attempt

[frosty gyro]

forever

[opal burrow]

Really? I mean I get that message every so often, but becuz I was using tokens, so...

[frosty gyro]

I get it too but mines only persisted through 2-5 refusals, never... infinite

[hollow kraken]

The message itself is normal. But now it won't even reconnect at all until your restart for some players

[tropic gazelle]

Getting a weird bug. Can’t log in.

[frosty gyro]

whats the bug

[tropic gazelle]

Okay so I’m on this screen

I tap to start

I log in

[frosty gyro]

lets go to #tech-support for that one

[tropic gazelle]

I tap again to get into the game

Okay

[opal burrow]

@hollow kraken ah okay, I must be on look out for this bug then

[hollow kraken]

Yeah, it's pretty odd. Yamato was saying something about the gateway closing hence why the connection is refused. But I got a nice video of it as well for our report https://streamable.com/pwhcu

[slate river]

My bismark live 2d isn't showing on my phone

I've tried repairing my files

[hollow kraken]

What happens exactly? Is it just a blank space?

[slate river]

Yeah

[hollow kraken]

And you have your L2D files up to date in the settings menu?

[slate river]

Yeah I downloaded on both

Only thing I haven't done was reinstall

[hollow kraken]

Hm...we have had reports in the past about L2D not showing up but players report that they'll appear after some random amount of time. If you want, you can try just waiting it out like the previous reports or if you'd like, you can try a reinstall (but be sure your account is bound first)

[hardy acorn]

Where is the custom name?

[north flume]

[honest solar]

It's a tad unintuitive, but scroll down

[north flume]

I wonder

[hardy acorn]

Well screw me

Thank you

[quiet anvil]

sorry but is this known yet?

[hollow kraken]

Yepp it is. We've got it reported

[quiet anvil]

thanks

[karmic sinew]

Is this a known bug ?

[ember merlin]

Yep

The commander exp bar can also be dragged

[karmic sinew]

So funny 😃

[bold dawn]

hooo

[fallow moat]

Everytime i open my game it forces me to build ships

Pls help me

[frosty gyro]

this is a known bug, I dont believe we have a workaround

I think you need to email cs, let me check

@hollow kraken they have to email right?

[fallow moat]

What do i need to do?

[frosty gyro]

said let me check but you're online and active so I figured I'd @ you cause you told someone something about this one before

[hollow kraken]

Yeah, as of right now we have no update for it so I've instructed people to email for now to hopefully get a direct answer

[frosty gyro]

/techsupport

[bronze mauve]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[frosty gyro]

@fallow moat make sure to explain the problem and include all the info requested

[fallow moat]

Ok

My i cant stock up my wisdom cubes because of this bug

[grim cobalt]

So I just won in an exercise thing and now everything's broken lol
It was trying to load something before but then it said some error thing about no internet which is weird because everything was fine right before that and internet works and whatnot rn. I thought "no big deal" and tried to restart the game only to have a black screen for quite a very long while then it proceeded to the rest of the loading screen which is when I realized it was starting up the game albeit very very slowly. When it finally got in, it said it needed to update and whatnot but that I wasn't connected to the internet, which I was. When I hit cancel or confirm, nothing happened.
Sorry for a lengthy bit of text there

[frosty gyro]

looks like your wifi is having beef with the game tbh

[grim cobalt]

Nothing's wrong with the wifi though, everything else works

Also, I don't think that explains the extremely long launch time does it?

[frosty gyro]

did you restart the game yet?

[grim cobalt]

Multiple times

[frosty gyro]

that actually does

the black screen is generally a loading issue

related to internet

its usually solved by switching to data or wifi, or a vpn

[grim cobalt]

I'll just try restarting my device lol bc data doesn't seem to work either rn

[fallow moat]

I've done it

i hope i get a response soon

[low shoal]

report menu in chinese on the english server

[hollow kraken]

It's a known issue

[ember merlin]

you can still report players through @rocky willow

[loud sonnet]

This is a bug or some kind of function? 🤔

[frosty gyro]

its trying to fit the ratio

not a bug

[loud sonnet]

But the previous ui didnt encounter this and now i cant press any button below

Ah nvm the reason i cant press maybe because of my phone split screen function

[alpine vessel]

Shouldn't it be Colombia

[ember merlin]

the us city is columbia

[frosty gyro]

not a bug

[ember merlin]

wait nvm isee

in the line

[frosty gyro]

gasp!

[alpine vessel]

The last line it's Columbia with Bogota as it's capital

[ember merlin]

it should be colombia

[frosty gyro]

please be specific next time thank you

[alpine vessel]

Should be ye

[raven topaz]

Inb4 warned for sending bote get screen outside trophy room

[frosty gyro]

especially when the same word is repeated like 8 times

[alpine vessel]

But finding the error is half the fun!

[frosty gyro]

can you report it?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[alpine vessel]

Like where's wally

[frosty gyro]

no it is not

lets not play wheres waldo with bugs, thank you

[ember merlin]

its wheres waldo

[alpine vessel]

Fuck off I'm Australian it's wally here

At least I think it is

[raven topaz]

now now

dont get angeri

[frosty gyro]

can you report it please?

[alpine vessel]

On phone atm when I get home

I can if I remember

[stoic pawn]

So is there a bug buying gems right now?

[frosty gyro]

can someone else report it then

depends

im a busy bee right now with homework, so if anyone can report it now, that'd be appreciated

[alpine vessel]

I got 3 group assignments this semester rip ;-;

I wanna die

[ember merlin]

[honest pumice]

k so i just learned i can crash the game at any time. here's how.

1. set a ship with a l2d skin as your secretary.
2. click "battle", then "home, then "dock", then "home" again, start from the beginning and after 3-4 cycles the game should crash.
3. restart your game.
   ok so details.
   you need to click "battle" and "home" as soon as you're able to. however when clicking "dock" you need to wait until the l2d skin is about to appear. i'm pretty sure it needs to be frame perfect for the game to crash. you still need to click "home" as soon as you can when you click "dock" if the game doesn't crash.
   i've done this twice now on accident so i decided to investigate to see if i could force it to crash. turns out you can.
   this is possible to do on emulator and android. (though it took me a bit longer to crash it on android) i have no idea if you can crash it like this on iphones.

[ember merlin]

[raven topaz]

so much effort just to crash your game

[honest pumice]

lol i was curious.

[raven topaz]

just use the exit button its faster

[ember merlin]

imagine being able to afford l2d skins

[frosty gyro]

report it please

[honest pumice]

it works with your starter as well. so you can crash your game for free.

ya i'll report it.

no idea how i'm gonna get the video uploaded with belfast though.

[raven topaz]

send a link

[frosty gyro]

I accidentally downloaded it and im angry

[honest pumice]

rip

[raven topaz]

nice you got your virus in

bye kawa

[honest pumice]

ya a link should work. k reporting now.

ok reported. whoever can edit the page can you add in the laffey video as well? just to show it's not limited to a single skin.

also i'm not sure if it'd be medium priority or high priority since you can force it yourself yet also stumble on it by accident.

[alpine vessel]

I'd say it's low cause it doesn't affect gameplay and you need to specifically try get into 2 different windows at the same time to cause it

[frosty gyro]

it'd be high because it crashes the game

even if its... very specific and forced..

[honest pumice]

@alpine vessel not really. you just need to be frame perfect. switching windows just unloads the skin so you can attempt a crash. idk what windows this would work on though.
i've done this twice now by accident and now that i know how it works i won't be doing it again.

kawa are you able to change it's priority? also can you add the laffey video?

[frosty gyro]

yes I am

but im doing homework

[honest pumice]

k

[frosty gyro]

I have a whole ass page due in 30 minutes

[honest pumice]

oof

[frosty gyro]

so I will test it and send it in later

[ember merlin]

[rancid sandal]

Forgive me if this was brought up before or not a bug, but do sakura ships just not have their oath date shown on the card anymore?

[frosty gyro]

its a bug

its known

[ember merlin]

[rancid sandal]

Okay, sorry about that.

[worthy moth]

Oof, Arc went poof. Was nice having the skin for a day

[misty flower]

Core exchange shop missing or will it return after todays refresh ?

[worthy moth]

To post a vid, it's the same as a screenshot?

[honest pumice]

core exchange is here to stay.

and yes.

[misty flower]

https://cdn.discordapp.com/attachments/525511202080686091/584269624313643019/image0.png

[honest pumice]

[ember merlin]

wot

[frosty gyro]

restart the game

[raven topaz]

just wait till reset

[frosty gyro]

oh yeah that

I have 10 minutes thanks for reminding me

[raven topaz]

pretty much always happens during monthly reset

[ember merlin]

its still there

[raven topaz]

yw nerd

[misty flower]

Ah never noticed. Thanks

[raven topaz]

some people still got it and for some its disappeared, it'll be back after the reset so dont panic

[ember merlin]

wait wat

[elder pine]

Good ol' DST bugs

[ember merlin]

what

[worthy moth]

Just issue my account has

Sometimes replaces oldest ship with newest one

Arc was previously my oldest one

[onyx reef]

hey did some one also encounter this issues?

[ember merlin]

visual bug

[onyx reef]

its my friend account, he says, he didnt get any commander exp after clearin an attack ( stage 11-2 )

[ember merlin]

he still receives exp

[onyx reef]

ah i see

[ember merlin]

think it happens when you click too fast

[onyx reef]

thanks

[pearl rover]

Oof

[hardy topaz]

Um, is it intended that a girl with a retrofit, such as Ayanami, is miss all the skins in her profile and any associated new dialogues for said skins. Whereas one with no retrofit, such as unicorn, has her list of skins on the left of screen and new dialogues with said skins?

[pearl rover]

Its her skill text

[buoyant hemlock]

so this just randomly happened

[ember merlin]

did a restart fix it?

i think its just a desync thing

[buoyant hemlock]

So, a week ago we were able to send basically unlimited length messages in guild chat and I had thought it was a feature beings as it was on high priority to get the chat limit fixed but as of now its back to 40 characters and a pain to use again

Screenshot for reference

Was it a bug that it got set to unlimited and if so why bother fixing/removing something the users have been asking for for forever

Also I dont know if this belongs here or #game-feedback but it seems buggy to me so

[honest pumice]

feedback on a bug.

[buoyant hemlock]

Yeah its a weird situation I know but #game-feedback and #bug-reports are handled by the same people so they'll see it no matter what

[frosty gyro]

channel topic exists

[ember merlin]

[buoyant hemlock]

@frosty gyro anyways Kawa, know anything about what I had mentioned

[frosty gyro]

yeaaah let me see

we had it reported as a bug

but fat chance devs havent gotten to the card

[buoyant hemlock]

I can move it to feedback if youd like

[frosty gyro]

nah its fine

we dont know if it is or isnt

[buoyant hemlock]

Its just kinda weird that it was there and disappeared its a highly requested feature so you wouldnt expect them to remove it

[hardy topaz]

Anything on my post Kawaakari?

[frosty gyro]

@buoyant hemlock the bug report we have says its 100 characters, but everywhere else is 40 characters, so it might be that it was reduced to be consistant

[kind solstice]

"Escort my properly" sound kinda weird
Isnt it suppose to be "escort me properly"

[frosty gyro]

@hardy topaz its intended because its displaying her retrofit, not her skins

@kind solstice can you report that? thanks!

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[buoyant hemlock]

@frosty gyro reduced for consistency was something that was argued to be changed cuz JP and CN can get a whole lot more words out of 40 characters than we can
either way, we need it back

[kind solstice]

I dun have acc for that

[frosty gyro]

read the message

@buoyant hemlock looking for a feedback card for it, dont remember the key words

[ember merlin]

reading

[buoyant hemlock]

Bless you feedback people and your trello you da real mvps

[frosty gyro]

https://trello.com/c/CIyncfvX @buoyant hemlock

Trello

Increase max length of chat messages

Looks like the limit right now is 40 chartacters. It would be nice if that got increased to like a hundred or something

https://discordapp.com/channels/456397991847395339/468804193646542849/480091309273645056

Votes

4

Labels

OBT, High Priority

this suggests it to go to 100 and it was at one point on 5/21

im going to bring this up

[buoyant hemlock]

@frosty gyro it was a lot more than 100 a week ago cuz I sent a 139 character message but 100 is reasonable

[frosty gyro]

it was unlimited afaik

I believe that was the report now that you mention it

[buoyant hemlock]

Ye, which was really nice for my guild announcements I made that day

You could comfortably fit ~500 characters into the chat window without it being overwhelming

But yeah, 40 characters is made for CN/JP where you can get 1 word into 1 character. So basically their 1 character = ~4-5 for us. Meaning our limit should be at least 4x the CN one

So id say even a 200-250 limit

Like theres 263 characters between these two messages, 200-250 doesnt seem like too much to ask

Shouldnt it be me?

Master owo

[frosty gyro]

report it bc the person I asked before ignored

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[buoyant hemlock]

👌

Is that event cutscenes or what

[frosty gyro]

cutscene

[buoyant hemlock]

Should i choose minor translation issues or could be worded better for clarity

[frosty gyro]

latter

[buoyant hemlock]

Ok took a while but its done

[frosty gyro]

thanks!

[buoyant hemlock]

Also about this one

What is that et tu supposed to mean?

[ember merlin]

and you

the thing julius caesar is supposed to have said

[buoyant hemlock]

Then im just dumb i guess

[ember merlin]

https://en.wikipedia.org/wiki/Et_tu,_Brute%3F

[tepid drift]

this was most likely something not to do with the game but caused by the platform i was on, but i reselected the window to find the ships still firing, but the shots staying in place like that one fight with dio in JoJos

[ember merlin]

It’s akagi chans skill

It’s known to be bugged when it activates without a vanguard

[tepid drift]

ah, okay

[steep adder]

Spamming left and right on fleet does this

[tepid drift]

let me try

wait

on sub menu or

[delicate storm]

the very short range barrage of bismarck is not a bug?

[buoyant hemlock]

Is this known?

[frosty gyro]

yep!

[buoyant hemlock]

👌

[frosty gyro]

you can report players through belfast for now if you do not have google translate on your device

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[buoyant hemlock]

Nah im fine i just wanted to check smth

Can i report for spam?

They nod spam all day

U just cant read or say smth

When u tell them to stop they either ignore u or make fun of you

And there is one who makes many fake accounts just to spam

[frosty gyro]

might be an option

probably is

[buoyant hemlock]

Kden

Tho how am i supposed to provide a ss for spam?

[frosty gyro]

if theres an option for it, send the image by itself

or use a link

dont think spam needs a screenshot though, it’ll get investigated either way

[buoyant hemlock]

Its just that he isnt the only one who spams so in one screenshot u can see him like 2 times

And i cant record

[frosty gyro]

you can report individual people if need be

[buoyant hemlock]

Its smth like this all day

Im talking about the 1-3rd one

I have blacklisted 14 accounts of him atm

Em😅

What do i do xd

[pallid smelt]

Guys, I need help

For some reason, I can't see the beginner missions tab anywhere on the home screen

[buoyant hemlock]

Screenshot?

[pallid smelt]

I have tried reinstalling the game and it didn't work

[buoyant hemlock]

Hmm

Go to #tech-support

[pallid smelt]

Okay

[tacit scarab]

I want to buy gems, but on my emulator, it fails and on mobile, they said "error from the servers"
it is a bug or something ?

[royal jackal]

Hello. Is this a bug? Last month I went into the game for 29 days in a row, and it seems I should have received Southampton as a gift for this, but I did not receive anything. Today the new month began and it is written that it is necessary to enter only 20 days in a row to receive it as a gift.

[small knot]

You got Ariake for May. Southampton is for June.

[royal jackal]

Oh, well, then it was a visual error last month)

[analog terrace]

Is this just me or...?

[tacit scarab]

i've the same problem ^

[analog terrace]

Hmm...

[royal jackal]

@distant hornet You got this skin on stage 7/9.

[distant hornet]

Dont worry. I found it. Forgot skins got moved in ui

[quiet anvil]

Google play server is getting error now not about game

u cant download other apps from ggplay store too, so google problem

[cloud stratus]

If you are on the window you can pull out from the left and the disconnect message appears it's on the background

[analog terrace]

ohh

[tacit scarab]

wat

[quiet anvil]

you can try to download an app from google play now, it will pop up the same error wonder what is happening with google at the moment