After binding, of course.
#bug-reports
fossil condor
ebon idol
again?
wide lotus
does not getting notification when commisioin completed considered as bug ?
fossil condor
its part of the overall notifications issue
wide lotus
i see
fossil condor
I'd advise disabling notifications as they can also cause crashes
wide lotus
alright, hope it's fixed
i don't encounter crash, but probably because i don't get any notifictation at all
crude plaza
I just lost all my save data after downloading the play store update?????
north flume
login using your fb or Twitter
crude plaza
oh thank god
stray flume
game constantly crashing after battles, what do?
foggy dove
turn off push notifs
stray flume
i'll try that, thanks
tender depot
no log out button at the setting
stray flume
did not work, still crashing after battles, even though no notifications
foggy dove
ok please check the pinned document in #tech-support
@tender depot
scroll down a little
desert monolith
No clue if this is a bug or whether this is something new.
If you start a commission cancel it and start another. You will still get a notification that the former is done.
I do this all the time time but this is the first time i got baited XD
remote tinsel
Its old afaik
desert monolith
I see. Does this count as a bug tho?
I mean its so minor it doesn't cause any harm
desert monolith
Hmm that icon should indeed show a boss
hidden bone
desert monolith
But i think since purifier doesn't have a ship icon they did that
nova sparrow
When i got notification from AL, the game force close
foggy dove
silver wyvern
Found this bug in in-game chat
restive bobcat
I think the MVP ship lines size is a little too big than usual
foggy dove
known
tulip elk
silver wyvern
Me too
hushed slate
@tulip elk @silver wyvern probably notifications causing the crashes, the latest update is causing issues with notifications causing crashes and is a known issue. As a workaround you can disable notifications in game to stop the crashes.
dull pasture
Uhh..... what happened?
silver wyvern
@hushed slate Ok, I will try
dull pasture
help?
remote tinsel
@dull pasture restart game
normal shell
First time I've ever seen a ship have animation in dock screen, is this intended?
foggy dove
yes
normal shell
I see, got spooked ty for clarification
autumn ferry
The random crashes on iOS are strong with this one.
I’ve tried the no notifications but its still kinda same
Havent tried on the bluestack emulator yet though
violet agate
void lava
If you reposition the sub button.. There are chances the sub icon will dissapear in the button. Oddly, it sometimes stay after restart too.
foggy dove
yeah i reported this
void lava
I see, didn't saw it in #known-bugs. My apologies about that. Thanks 
void lava
opal burrow
Has there been any reports of phone's physical back button not working after hitting share button?
restarting makes it working again, but hitting share button will make it stop working.
hollow kraken
I know there were reports about the phone back button, but not sure it specifically mentioned the share method 
opal burrow
Hmm, if it's at least reported, then it's all good.
rigid grail
north flume
notifications are bugged overall
wind falcon
Notification Bug please fix
north flume
it won't get fixed faster just because you ask for it
wooden mulch
typo much? 
north flume
yes, known
wooden mulch
white stone
Regarding the physical back button thing: I experienced that too, although I didn't realize it had to do with the share function, which I accidentally clicked while picking up and moving my phone with the game on. I was just puzzled about why the back button wouldn't let me exit the game as it had done every time earlier.
As far as the recent spat of bugs and problems go: I haven't downloaded/updated the game through the Google Play store yet, so the game is playing just fine on my end. I did consider doing that and relogging via my Twitter binding, but I don't think I want to do that while all of this is going on. (I'm mortified about losing all my progress, given how good this game has been at making me spend money on it. >_< )
remote tinsel
you wont loose progress if you already bound your account.
silent tundra
Is anyone experiencing game crashes or its just me
white stone
Well, I'll try after the whole crashing bug is resolved, then.
No, I haven't experienced any crashes lately, but I haven't done the Google Store update thing either, so....
hollow kraken
For crashing, it's probably due to push notifications. They're causing crashes for some people. You cna disable them to see if it helps
remote tinsel
crashing is notification bug which has been affecting some users since march but has became more widespread with current update.
silent tundra
Ok noted tq all
somber crane
hollow kraken
drifting lily
Did anybody else get an increased amount of crashes after updating on Google Play?
silent tundra
foggy dove
@drifting lily #known-bugs
tranquil sandal
Is it NORMAL that the game RESTARTS when I am idle while inside a STAGE for like 5 mins
foggy dove
you were responded to already
sterile hemlock
I don't think this is a bug but i will post this weird transparent live2d anyway. Yukikaze sama😥
opal burrow
The rank badge seems to be shrinking in size
idk about another badges, I just noticed this
autumn ferry
This is still crash related but now I tried to claim rewards from the mutsu claim window, it lagged then it crashed! Thats a first 😦
Pvp, dorm, loading into combat, after combat and now just claiming rewards. 
orchid moss
When fighting the boss node in D2 on iphone. The game force quits but in android no problem
I mean D1
fair linden
Is there an issue where Android users will lose their commander level, but keep their progress? I have a friend who went from Commander lvl 40-45(idk exactly) to lvl 3, but they still have all their progress saved
foggy dove
please refer to #game-news
fair linden
It refers to account loss. Unless they are also referring to Commander lvl loss as well.
hollow kraken
They were put into a fresh account
fair linden
Ah. Thx
kind solstice
foggy dove
wind falcon
Why the game keep on shutting down itself? This only happen after the update and account loss
hollow kraken
@wind falcon Might be due to push notifications. You can disable them in game settings to see if it helps
wind falcon
@hollow kraken is this why we don't get a notification?
north flume
yes
wind falcon
@north flume is that for me?
north flume
you the only one asking, so yes 
wind falcon
@north flume thanks 
bitter basin
Anyone else kept crashing?
bitter basin
Alright.
wide topaz
My account seems to have disappeared?
fossil condor
see if #tech-support can help
austere burrow
Are they looking to fix the push notifications issue or just leave us with a now broken feature?
fossil condor
Looking into it - currently the lost accounts are most likely their priority atm.
stoic valley
I would like to check if there's a problem with girls suddenly disappearing from your docks since I can't seem to find the girls that I know I got, I don't remember retiring them
north flume
that would sound obvious, but check your filters
and the second one from test client
which you can't access anyway, so just trust me
buoyant hemlock
What even is a S8 Edge
stoic valley
Yes, I did look at the specific factions and rarity, some of the girls aren't there even though I'm pretty sure I collected them, locked, and leveled them to at least 30
north flume
but staff are aware of this issue
define where? dock?
or you sending them to commission?
stoic valley
Different girls were sent to the commissions
I just noticed this because I was looking for the Eastern ships and noticed only one of them are locked and most of the event ships are gone
Actually, it got fixed when I restarted, thanks anyways. I was scarred when some of my girls disappeared
north flume
well, if it's fine now
onyx aurora
?
hollow kraken
Restart the game. The shipgirl will already be deployed to your dock
onyx aurora
👌
wheat void
placid horizon
top 1000 for higher ranks
foggy dove
snow heath
i never have push notifications turned on for anything.. so is that the only known reason to cause the crashing?
foggy dove
yeah
we hear there's another crash issue
we know of it, but can't seem to replicate it
snow heath
alright, thanks. guess i'll just sit back and wait until something is figured out 
regal wraith
I'm not certain - but I think event A3 (with some afk time) can cause the crashing - I'll confirm if I can
fossil condor
If you try it, take a video of it while having log mode up
buoyant sable
also the best thing to do is to bind your account with the email in case they have an issue with Facebook and/or Twitter again
austere burrow
If you still have your account from Twitter or Facebook DO NOT bind your account to Yostar from the main menu. You have to do it from settings, otherwise it just creates a new account in the email you provided. I'm already screwed because of this so my email is bound to Yostar but it's beginning of game and I can't remove that email now. Stupid stupid system and this warning needs to be on main menu.
void lava
So my game keeps crashing and sometimes it comes back without any sound
hollow kraken
@void lava Do you have your push notifications turned on?
void lava
What's that?
hollow kraken
The notifications for things like commissions finishing, skillbooks being completed, etc. The pop-up on your phone
void lava
I have them turned on, but they never appear until i enter the app
hollow kraken
@void lava Yeah, that's probably why you're crashing then. They're bugged right now to where they won't show up/crash the game. You can try turning them off in the game settings to see if it helps
void lava
Alright thanks
frosty gyro
there is a bug with notifications right now
void mango
Oh ok
somber abyss
My event progress got erased when I logged into my profile with a device that's not the one I usually use
(Note I still have 5100 points in score)
hollow kraken
@somber abyss Can you try restarting the game? And if it still persist, can you take a screenshot of the other device?
somber abyss
I'm traveling rn, can't take the screenshot
But sure, Let me try restarting
Back. Sadly it didn't work
I can take the screen in a couple of hours
hollow kraken
Okay. Sounds like it might be some kind of desync but just send the screenshot when you're able to
somber abyss
Sure!
floral flint
My game is constantly crashing
hollow kraken
@floral flint Do you have push notifications turned on? If so, that might be the reason. They cause people to crash. You can turn them off in game to see if it helps
floral flint
I'll look
orchid moss
Can’t finish my battles in my iPhone. Always force quits. NEED APOLOGEMS!!!!
patent crane
My game has been constantly crashing and it is very frustrating. Is there anyway to stop it from happening cause I just want to continue with the event stages
hollow kraken
Crashing might be due to notifications. Try turning them off in-game and see if that helps
frigid ivy
I’m also havi problems I crash way to often I did turn off notifications in game but hasn’t helped much
hollow kraken
What kind of device are you using?
frigid ivy
iPhone
frigid ivy
iPhone 6+
hollow kraken
Okay. Older iPhones such as the 6 are known to have crashing issues after the update. It's more than likely due to their older hardware and only having 1GB of RAM
frigid ivy
128gb I have :/ oh well
hollow kraken
That's your storage. Storage isn't your RAM
fossil condor
I think this event only has up to b2
keen knoll
I cant access c1 so
fossil condor
you access c1 from a side hard mode
hollow kraken
Go to Map "A" then press hard mode
keen knoll
Gotcha, thanks
white stone
OK, I noticed Azur Lane updated itself on my phone for around five hours ago, which had the fun little side effect of cancelling out my automatic logon and forcing me to log on with Twitter again.
frosty gyro
not a bug
are you trying to say you are having issues?
if so please redirect to #tech-support
white stone
Ah, right.
shadow dagger
Hey my game keeps crashing
shadow dagger
Kicking me out
shadow dagger
Ya
spare coral
I just turned them off
frosty gyro
shadow dagger
Oh
How does turning off notifications workm
Or let me rephrase that
How does it stop me from crashing
hollow kraken
B/c notifications are bugged right now and are causing people to crash when they appear
hollow kraken
What device are you using?
spare coral
iPhone 8
hollow kraken
Okay, where does it crash at specifically? Or is it random?
round solar
frosty gyro
help in game?
oh
asking for help
do you have notifications enabled for the game?
frosty gyro
turn them off
spare coral
At the press to start I click it then crashes
carmine ravine
I can play but never receive any notif
frosty gyro
if it keeps crashing thrn turn to #tech-support
@carmine ravine there is a bug that causes them to not appear
carmine ravine
Thanks for info
hollow kraken
@spare coral You MIGHT need a reinstall if it's at the start screen, if you haven't tried yet. It could be a bad install. Is your account bound?
spare coral
Nope
hollow kraken
It's NOT bound?
spare coral
If you read what twitter and Facebook do with your account it’s super sketchy
spare coral
Think I did
frosty gyro
cause the update logged everyone out
hollow kraken
But you said it's crashing when you press start?
spare coral
Yeah
hollow kraken
And if you can't get to settings, you couldn't have used YAS
spare coral
When I touch any part of it
spare coral
Well I’m downloading it
somber abyss
@hollow kraken Back
There's the screen with the event progress in my first device
hollow kraken
Okay. You first image showed Map B and this one shows Map C. Not really a good comparison, sorry
And it even has the same "Total point" amount
tight magnet
iphone 6s trying to make a purchase off the app store, have the USD clearly listed in my account, but it will not allow me to. Want to purchase the 79.99 gem pack as well as the $29.99 costume pack
USD has not been removed, but the game refuses to let purchase go through
hollow kraken
What is it saying? Is it giving an error or something?
tight magnet
error telling me to check app store
I do this often, so apple should not have issue locking my account or what not
hollow kraken
Can you get a screenshot please?
tight magnet
or they have never done it so idk who it is on
sure sec lemme try again and see if it gives that same error
@hollow kraken
do I need latest ios maybe?
hollow kraken
It might be that you've been able to buy before?
tight magnet
I have though
which makes no sense why I cannot now
I have always had no issue with the store, made a small purchase of like a buck earlier
went right on through from my funds
that was on another game tho
hollow kraken
Hm...that's really odd. Are you calculating tax into your funds? iOS does charge tax
tight magnet
trust me I have way over what I need
I calculated how much both packs would be so I have way more than enough for one
hollow kraken
Okay, just wanted to make sure. Have you tried restarting your game and/or device to see if that helps the issue?
somber abyss
@ Toaster Sorry, already noticed. Dumb mistake o'mine.
hollow kraken
@somber abyss No problem at all 
boreal pebble
Having a issue with the academy. When I cancel out of the "select a ship" or "select a book" box, it takes me out to the full schoolyard yard area then immediantly back into the academy with ~1 sec delay.
Not game breaking, but awkward
boreal pebble
It didn't used to do this, and seems kinda glitched
frosty gyro
it happens on jp too
I think you have just never noticed
or your connection is slower
boreal pebble
Might be. I've never noticed it before, but whatevs.
Figured I'd post it just in case
frosty gyro
terse sail
hollow kraken
Access Hard Mode from Map A
It's trying to put you in Map D when you don't have it unlocked yet
tight magnet
@hollow kraken so I basically just sent apple a report, probably because I was forcedly signed out by the update that kinda messed up peoples accounts. My guess is apple thought it was some randoms account on my device and is preventing purchases for a bit which I have to contact them to get reset. I don't know if you are able to, or if this rests with officials jurisdiction but contacting them and letting them know not to lock people out would be helpful.
hollow kraken
@tight magnet Alright then. Sorry for the trouble and I hope it all gets solved for you
tight magnet
same here, apple literally has a friggin thing on their website with just what it says in the screenshot
buoyant hemlock
Guys,is it just me or the game is randomly crashing from time to time?
hollow kraken
@buoyant hemlock It might be due to push notifications. They're causing people to crash and/or not show up. You can disable them in game settings to see if it helps
buoyant hemlock
I'll see if it works,thanks
torpid epoch
I get random crashes alot after update too
hollow kraken
@torpid epoch Okay, follow my previous message then regarding notifications to see if it helps
velvet gyro
yeah in my case the game crashes when requires too much processor
before update the game just stuttered now it crashes
hollow kraken
What kind of device are you using?
velvet gyro
iphone 6
hollow kraken
Okay, yeah it's known that iPhone 6 (and similar models) are facing crashing issues. It's more than likely a device issue due to older hardware and having only 1GB of RAM
The recent update seems to have pushed them to their limit (or something similiar) and is causing crashes
velvet gyro
yeah i can't get past D2 without game crashing on boss
hollow kraken
Hm....ya know. For now, do you think you can record it happening? And preferably w/ log mode enabled? That way we can get a recording sent to the devs to see if there's anything they can do. Not sure if they CAN but it's worth a shot
slow moon
So, my hard mode for the event is bugged. Not sure what happened or what to do, but here
The X doesn't work to back out
nor does Go
And this is on C1
fossil condor
I'm seeing a white box, so I hope that's not corrupted files. Try restarting for now.
slow moon
I've restarted the app itself a few times, I'll try a full system restart I suppose
foggy dove
Pretty sure C1 isn't supposed to have requirements on the last box, so yeah, maybe turn your phone and turn your phone off
Do not reset your phone
fossil condor
Might need to reinstall files, yes. Make sure you've properly bound to working FB/Twitter or YAS.
fossil condor
sorry, a bit busy for a second. I'll try looking into a bit further, but when installing, I assume you used the same connections? if it's corrupted files it may have mucked up again, though I doubt it'd the same issue, so I'll be seeing about repro'ing it. If you've got alternate devices/emu, try seeing if it's the same there too. @slow moon
slow moon
Sure thing
austere yarrow
slow moon
It's the same thing on my phone(I took the earlier screenshot on my tablet)
austere yarrow
It says Haruna is the 4th Kongou class battleship, while Kirishima is the true 4th Kongou ship
Isnt Haruna supposed to be the 2nd ship of the class?
fossil condor
Please report that by dming belfast-bot with !feedback @austere yarrow
austere yarrow
Done
foggy dove
@slow moon hi, can you unequip all your ships from the fleet and then take an SS and send here?
fossil condor
Might have been an impossible fleet configuration causing issues, but if it's fixed, should be all good.
slow moon
actually
slow moon
Now that you mention it, I had that fleet set before I retro'd Mogami
slow moon
So that's why 📝 
fossil condor
It made it an impossible loadout, which sorta freaked it out, I guess
slow moon
weird, but fixed now, thanks all 
foggy dove
Np
agile parrot
i have a problem sir
after new patch
my phone not got notofication from the game anymore
when mission complete
when train complete
i have to manual open game app to check myself
i try to re install game app but still the same
did anyone report this before sir?
frosty gyro
#known-bugs there is an issue with notifications right now
agile parrot
ok thank you sir
fossil condor
In the meantime, disable notifications to prevent possible crashes.
bold oar
uhh.. 1.2 GB ?? is this update include notif crash fix ??
barren flint
This is where I am supposed to report bugs right
frosty gyro
yes
frosty gyro
does she have a voice for everything else?
barren flint
Yeah.
fossil condor
Yes, it's just main screen 4 that's missing.
north flume
barren flint
Oh ok noted. Yet to be implemented then.
north flume
there's actually no voice for this line on wiki as well
so possibly just not voiced
fossil condor
Yeah, there was a Cleveland line like that, IIRC.
bold oar
is 1.2 gb update include notif crash ??
buoyant hemlock
Possibly
north flume
we don't know
frosty gyro
its been around before
fossil condor
according to #game-news, it's mainly for people having issues with their accounts. don't know much beyond that.
frosty gyro
why?
restive saddle
cuz i dont had any issue
limpid plume
Isn't B2/D2 suppose to be the Siren face?
frosty gyro
they wouldnt roll out an update if it was unsafe for people with no issues
limpid plume
Like who the hell is that?
restive saddle
Exeter
limpid plume
She isn't even relate to this event
limpid plume
I realized that it show who ever we play against on any stage. For example, if we played B1 before then it'll show Nagato as the boss
north flume
B/D2 is bugged and it's known https://trello.com/c/0VE7zBGY/590-event-mission-d2-show-incorrect-boss-ship-icon
limpid plume
So because it doesn't really impact the gameplay, we just let it stay there? Seem fine... 
restive saddle
dude, just let them fix. it already known kay?
limpid plume
Alright alright... I didn't complain anything, ok? Just saying...
Also not sure if you guys notice this but it misspelled "forgot"
foggy dove
It's not a typo lol
If anything, forgot would be a typo or tense error
It would be either forgo or forget
@limpid plume
eager pagoda
the game keep crashing for me a the title screen 
buoyant hemlock
Forgo is correct lel
foggy dove
@eager pagoda could you elaborate?
eager pagoda
also I can’t access my accounts I have the tutorial
frosty gyro
foggy dove
What are you doing that's causing it to crash
buoyant hemlock
Ask him if he installed the update 
buoyant hemlock
The 1.2 GB one?
foggy dove
So you press start and then it crashes?
eager pagoda
yep
buoyant hemlock
Did you have the same issues before?
eager pagoda
nope
frosty gyro
someone else had this issue but I dont remember if we solved it xd
eager pagoda
after the update I was disconnected from my account and now the game crash
buoyant hemlock
RIP
frosty gyro
you bound your account yes? @eager pagoda
eager pagoda
yep
frosty gyro
also next time this is considered a technical issue, so you want to go to #tech-support
but it is under lockdown right now but if you read the post and find your issue (yours isnt listed so you dm one of the users listed under "issue not here")
narrow axle
So i restarted the game 4 times and its stuck in the Loading login screen how can i fix it?
frosty gyro
check #tech-support spreadsheet in pinned messages
narrow axle
im not affected the bind account
frosty gyro
did you read my message though
pinned messages
spreadsheet
it has your error in there
you just need to scroll down a bit in the spreadsheet to find it
narrow axle
oh ok
oh i found it its thanks to the internet but i just watched a 480p vid and cant log in
and im using mobile data because wifi is to damn slow
north flume
please try update in #game-news
narrow axle
pff nevermind it worked now ... fml with this derpy internet
simple oak
Fumizuki's skin chibi has a little problem. We see a little mouth that we shouldn't see.
buoyant hemlock
Where?
frosty gyro
on the pillow
simple oak
Through the pillow
buoyant hemlock
It that not just one side of the pillow ripped
simple oak
You can check for yourself the animation ingame, it's definitely not normal.
narrow axle
hmm now the gane is crashing even when im not playin it need to check the doc?
narrow axle
oh ok
narrow axle
even when im playing it?
narrow axle
ok
simple oak
Alright o7
frosty gyro
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
velvet sable
my game unbinded me from my account and rebinded and the game crashed again and again how do i fix this
frosty gyro
does it crash when you try to login to your bound account or when you press start?
velvet sable
press start
frosty gyro
also for future reference this is a #tech-support question
it asks you to dm certain people for now as uts under lockdown
reinstall
velvet sable
oh ok
frosty gyro
I think it makes sense but its kind of sporadic
fired at the siren would sound better
fossil condor
Could flow better, but it's functional. I'll take a more in depth look at text when I've got some rest.
buoyant hemlock
Ok
foggy dove
no
restive widget
Ohh so is this for the players that lost acc. Only?
foggy dove
yes
restive widget
Its ok not to update it?
foggy dove
junior idol
I always crash when finished daily, exercise, and normal battle (after 3-4battle)
kindred stream
So my game crashes randomly
I even disabled notifications everywhere but it still crashes sometimes
restive widget
Just turn off ur notice in game
foggy dove
what is the ram of your devices?
kindred stream
my 4 gb
foggy dove
or what devices are you using rather
kindred stream
Honor Play
junior idol
I did turn off all of them already and the crash still happen
kindred stream
Yeah i turned it off too after seeing it was a bug
foggy dove
might be a device related issue
kindred stream
but it still happens
foggy dove
nothing we can do about it till the staff investigate
foggy dove
yeah
foggy dove
have you read #tech-support @velvet sable
buoyant hemlock
no one does that
calm pilot
Idk whether this is a glitch or not but I recently "received nagato from an event drop, even though the drop chart didnt shine the yellow that it should, and I didnt see a new nagato in my dock, but i assume the game just thought the nagato in my fleet was new
deft glade
Is forcelose new feature notification?
foggy dove
@deft glade yes, the bug is a result of notifications from the game, turn them off
@calm pilot it's a known graphical glitch we don't really have the ability to fix due to not being able to replicate it
deft glade
Possible to fix when i re instal? Honnestly ive bad luck last time after re instal
calm pilot
deft glade
😂
little rivet
hello guys i want to ask about notif. are the notif is bug?? when get notif about finish comission and food at dorm
foggy dove
2 things are happening with the push notifs
- Causes the app to crash
- Don't appear at all
pine isle
My games keeps crashing when I go to the dorm or completing the D2 maps... this happen after I install the update file from the appstore
foggy dove
restart the game
undone raptor
ah thx 😃
teal basin
When retrofitting Shiranui, I noticed a bug bug with the displayed Dock Capacity, as while, yes, there are only four ships displayed, the dock does not have only four ships, unless my other ships (including the one being retrofitted) are saved somewhere and deleted from the dock during this proccess, and loaded back in after having exited the selection screen for retrofitting material…
The same bug does not seem to occur if I use filtering in the dock proper, if I wish to only see my Elites, for example.
foggy dove
that's intended
ships that cannot be used for limit breaking/retro are filtered out completely
teal basin
… That's not what I'm talking about.
weak wing
I don't know if anyone noticed it, why was the boss icon on D2 Exeter instead of Purifier?
foggy dove
@weak wing #known-bugs
novel light
So I am currently using an IPhone 6 and have been experiencing crashes. If I switch to using a Samsung S8, I won’t crash anymore right? Or do Android peeps have crash issues as well? ( Crash issue is not caused by the notifications bug )
dusty pivot
Does the notificatoons in AL working?
foggy dove
@novel light yes it should fix, ip6 has ram issues
weak wing
Can't post there sadly
foggy dove
@dusty pivot not working as a result of
- Causes the app to crash
- Don't appear at all
@weak wing i'm telling you it's a known bug
dusty pivot
I dont play AL and then suddenly a popup appears that says it crashed
weak wing
Oh ok
teal basin
@foggy dove
Please read my bug report again.
I'm not talking about the displayed ships.
The bug is to do with the capacity shown in the top-left corner.
foggy dove
yeah, just turn off in game push notifs
the capacity thing is not a bug
it's intended
weak wing
Also, I didn't receive any notif on finished commisions and training even if I didn't turn off the in game notif. What's wrong?
foggy dove
no because they're fixing the account issue
dusty pivot
I guess many problems rose after the play store update
foggy dove
the notifs issue is not their priority
white stone
Are the servers under heavy pressure right now, because I'm seeing the "loading" icon so often.
novel light
Will the Ram issue in IPhone 6 and below ever be fixed or will it be a permanent issue ? ( so I could prepare to replace my phone )
teal basin
@foggy dove
Then why not l remove the dock capacity text entirely when selecting a retrofit material—like you do when you're retiring ships; since the capacity isn't relevant to choosing retrofit material anyway, if you're going to show the wrong number…?
idle flax
The portrait for the final boss battle in the Ink-steel Sakura event is glitched. Is this suppose to happen? The boss should be a purifier portrait.
north flume
known
tame lance
maybe its only me (im blind or didnt see it in know bugs) but after last hotfixes if i turn off my screen (nothing to do just waiting for Commision to end) it logs me off to server screen and when that happens i dont get notifications about anything commisions, skill training, shop refresh etc
buoyant hemlock
The notifications are bugged and currently cause the game to crash and/or reload
tame lance
so for now best option is to turn them offand check the clock when everythign ends?
buoyant hemlock
Yes, that should keep it from having issues
tame lance
k thx for info
buoyant hemlock
Np 
mild hawk
my game crashes after i play for some time.it happens after the update and it happens more than 10 times
buoyant hemlock
Turn off your notifications for the game, they're bugged atm and cause crashing
buoyant hemlock
Np
mild hawk
so it happens also while i was playing ? like in battle
buoyant hemlock
Yes, it would happen anytime the game attempts to send a notification
mild hawk
ah uk wat i would just leave it there so ik what is finished xd
prime sail
yo my bbs guns didnt activate in auto mode just now
had to press to activate and aim during auto mode?
bug or feature?
buoyant hemlock
that would be a bug, are you able to recreate it and/or put it in video form?
buoyant hemlock
I've noticed that they closed tech support and now the people are coming here 
Future notice: The game crashing if you have push notifications enabled or are running the game on a phone with <1GB RAM or an older phone like an iPhone6 is a known bug. Please refer to the most recent message in #tech-support for the solution to this problem
Ok 
foggy dove
fair needle
I’ve seen this a lot of times but with different girls, it’s probably already reported
hollow kraken
Yepp, it is
buoyant hemlock
Yes it is reported
prime sail
@buoyant hemlock the submarine symbol also didnt pop up until i pressed it
buoyant hemlock
Which map is this?
prime sail
8-4
foggy dove
You mean like this?
prime sail
yes
foggy dove
Yeah that was has been reported
buoyant hemlock
And the bug of BB shots not firing on auto is the other bug
prime sail
when auto bb wil auto fire one after the other but mine kept stacking up
buoyant hemlock
They're on auto and have 3/3 BB shots
Even with range there should be at least one enemy that makes it go off
foggy dove
BB guns have a minimum range, if enemies are too close, they won't fire at all
And it's happened to me a few times
prime sail
nah theyre definitely in range
foggy dove
They will literally stall and store up until enemy comes in range
The minimum range of BB guns is about just outside the range of their secondaries
This is very noticeable with DD secondaries on BB/C/M
prime sail
wait
foggy dove
What ships were you using?
buoyant hemlock
Ender was saying the max range of your secondary's is the min range of your mains
prime sail
410mm primary 152mm secondary
foggy dove
So they literally can't fire to kill the mobs
Try replicating with video
I'll check back later
Dinner calls
buoyant hemlock
Bai
buoyant hemlock
Although looking at where the enemy is on the screen in that screenshot it looks to be somewhere within the BBs MG range
Cuz I know my Tirpitz hits enemies at that same distance on auto
prime sail
i can try to let the enemies closer next time
buoyant hemlock
https://trello.com/c/O3OCeRbh/622-haruna-listed-as-4th-kongou-ship
About this card. Haruna says she is the 3rd in her class in her biography line. And Hiei says she is the 2nd when you get her.
hollow kraken
Ah, gotcha. I'll get it updated in one quick sec
gritty cargo
@hollow kraken Hello, today I wrote that my Twitter account was blocked and I cannot log into my Azur Lane account. I was told to report this to AzurLane Official # 1644, but it is still offline.
hollow kraken
Okay. Please try the fix posted in #game-news and see if that helps
gritty cargo
@hollow kraken Thanks a lot, it helped me.
hollow kraken
Good to hear 
and no problem
stark wadi
I have a bug. Whenever I ended a battle, it glitches out of the game.
hollow kraken
What kind of device are you using?
stark wadi
IOS
hollow kraken
What kind of iPhone/iPad specifically?
stark wadi
iPhone 6
hollow kraken
Okay. iPhone 6s (and similar models) are known to be crashing a lot after the update. It might be due to their older hardware and 1GB of RAM but it's been noted in #known-bugs to be looked into
stark wadi
So I just look there
hollow kraken
Nah, it's just stating that it's a known issue
stark wadi
So it will be fixed when the devs come back
hollow kraken
They'll try to look into it when possible (they have a lot going on w/ accounts and notification bugs) but it's more than likely a hardware issue w/ those devices and they just struggle to run AL now
stark wadi
Thank you kind person
I will keep playing even if it crashes
I still need kawakaze and Nagato
visual pelican
So I was one of the people with a suspended FB account issue. Yesterday the devs were nice and seemed to have bound a nee FB account with my old account (it is no longer bound to the new AL account). However, I am still unable to login using FB. Anyone else having this issue?
hollow kraken
Is it giving you an error or anything? Or what's happening?
hollow kraken
@quartz forge There is no B3. It only goes to 2
visual pelican
It gives this error, which is odd, since there is already an account
quartz forge
But when I try to go to hard mode it said that need to clear previous stage
Even tho I alr clear all the A
hollow kraken
@quartz forge Access Hard Mode from Map "A"
quartz forge
Oh I see let me try
hollow kraken
@visual pelican Hm...not too sure. Never seen it. Read over the FAQ in #tech-support to see if there's anything there. (I haven't been able to read over it yet)
quartz forge
Oh it works thanks a lot @hollow kraken
hollow kraken
@visual pelican Also, have you tried out the fix posted in #game-news?
visual pelican
@hollow kraken The new update or the download link? I haven’t managed to get the download link to work
jagged verge
The new update show up as 1.1gb, is this real?
foggy dove
As per #game-news says
You don't need to update if you have no issues
visual pelican
@hollow kraken I do not see the update in the App store for IOS.
hollow kraken
Have you checked AL's specific page? Sometimes the update won't show in the update tab
visual pelican
hollow kraken
Actually, I don't have it either. So it might not been pushed onto the App Store yet. Intern-kun did say it might be delayed a bit on iOS. Maybe it's pending approval?
visual pelican
I’ll wait on that then. When I login using FB, it doesn’t prompt a password, instead just having this, could that be part of the issue. Thank you for your hard work.
hollow kraken
Actually, yes that could be it. It could still be logging into your old FB account. Try logging out of FB on your phone (if you are anywhere)
visual pelican
It’s logging into my new account, as I can’t access the old one, which was suspended. Logging out on my phone doesn’t change this screen. Do I need the FB app or something?
abstract nexus
clear safari caches
languid jackal
I don't know if this is the right place or no .. but am havin' problem with not receivin' any notifications from AL, tried every recipe in the book but with no use whatsoever
north flume
they're currently bugged
languid jackal
Thought it's bugged on my end only, thanks for the clarification
plucky jolt
Game keeps crashing on iPhone 6s+. And yes i know the ram is low i never had this many crashes before this update. Cant go to dorm and on hard mode in the event i crash after every fight.
foggy dove
unfortunately, nothing we can do about it
plucky jolt
Could you maybe tried something? Dont wanna come off mean or anything but im commander lvl 90 and i spend money on the game. I have not missed a day yet and wanna keep playing. But the crashing every 5 min kills the mood.
foggy dove
Unfortunately, the devs' priority right now is to handle the recovery of the at least half a 1000 accounts that were lost
So the crashing issue is not their top priority
north flume
DM @rocky willow with !feedback
exotic mountain
@rocky willow !feedback small inconsistency
north flume
direct message
zinc reef
in the construction page, there shouldn't be a space before the comma after Repair Ships and it should say Submarines instead of Submarine
oh Belfast bot right
lo
spare grove
After the new update, my game crashes frequently. Didn't have this problem before, I'm running the game on a galaxy s10
digital matrix
frosty gyro
make sure to check #tech-support for technical issues
currently under lockdown rn so theres a faq
whole lynx
Update is stuck at 80% and won't proceed, should I just cancel the update and reinstall or just cancel and keep what I have.. I know it should be at #tech-support but it's close -_-
frosty gyro
didnt read it I guess
austere burrow
Ok so disabling notifications does nothing, game still crashes whenever commissions complete or training completes. FIX THE GAME PLZ!!
frosty gyro
try disabling them in your phone settings too
austere burrow
Did it, no luck
frosty gyro
try reinstalling then if you can, you might have problem files
tulip schooner
Bug background
austere burrow
Highly doubt that, My game has been fine for the longest time. It's this patch that has made it broken. I can still play it currently and it runs the same its just notifications are bugged and login is f@#ed
frosty gyro
@tulip schooner just restart
tulip schooner
👌
frosty gyro
ok then you can go along without trying, im not forcing you im just asking you to
austere burrow
Has that actually helped anyone?
frosty gyro
everyone elses' crashing goes away when they disable notifications
so you're a special case
which is why I think you might have corrupted files
austere burrow
Devs must be in freefall mode or something trying to fix this login account issue cause Ive never seen it take this long to fix a huge problem.
frosty gyro
devs work just like other humans
many have been working overtime just to help people
austere burrow
Sorry if I sounds beligerant just agitated my game keeps crashing mid fight.
frosty gyro
so be thankful you guys have access to such a team at the tip of your fingers, even if the patches that roll out arent the cleanest
you most likely just have corrupted files then
or an old phone
willow herald
My account got lost, I binded my account and checked everything on game news and, but it still reverts me to the tutorial
frosty gyro
read #tech-support
austere burrow
I tried one more thing, will find out if it works on next commision
frosty gyro
@willow herald dont dm just tell me your server
austere burrow
One other thing, I have my account binded to my Twitter and I login that way usually. I decided to I should sign up my email for the Yostar account to just to have a second backup but I did it from the main menu and now that email is attached to a brand new game and not my current one. Is there a way to unbind that email or am I screwed? Need to have a warning on main menu to bind in settings, not main menu....
frosty gyro
DM me
oblique fjord
Hmm tried logging in this afternoon and i keep crashing upon attempting login
It happened just today and disabling notifications does nothing
hollow kraken
@oblique fjord Where does it crash at specifically? When you press to start?
Or when using third party logins?
oblique fjord
upon first clicking on the game when it says "press to start"
i dont use any 3rd party software to play the game, just from my phone
it was fine around reset time so the bug started occuring anywhere from 0100 to 1600
frosty gyro
~~should have them dm you so we dont flood #bug-reports ~~ 
austere burrow
were you telling me to DM or Scythe?
full cobalt
Why does the Summer Prinz Eugen skin have the Censored ver. as Model ?
full cobalt
hollow kraken
It's not
hollow kraken
The chibi? The uncensored chibi has a coat on it as well
frosty gyro
oh I thought they were mentioning the bikini top being different
full cobalt
buoyant hemlock
hello. I did the same thing as Jerbsinator and wrongly binded my email acc in main menu. do I have to DM someone or just put my email and server here?
buoyant hemlock
Ish....
frosty gyro
you post a bug here, but report a bug through Belfast
fossil condor
What's your issue?
frosty gyro
can you post it?
buoyant hemlock
I'll show you the screenshots if that's okay?
frosty gyro
yes
buoyant hemlock
frosty gyro
ah its known
buoyant hemlock
Same mode. Same difficulty. Different boss image
frosty gyro
buoyant hemlock
Ah okay
dawn zinc
i just updated the game through googleplaystore saying that it would solve the account issue but to no joy, anyone can confirm?
fossil condor
Were you someone who had a bound or not bound account?
dawn zinc
ive bound it thru FB
fossil condor
Should be able to login via the instructions listed in #tech-support if not, it also tells you who to contact
frosty gyro
they were in there yesterday and they did not get their data
so the 2nd part should be good, just find the issue and the contacts
dawn zinc
reset is still offline and ive already contacted him yesterday, he said to wait for further announcements
frosty gyro
well if he doesnt know you downloaded the patch I'd say let him know you just did and it still didnt appear
desert tinsel
I've been waiting myself...
I haven't gotten this update showing up either on iOS and I can't get my account back despite binding it at Facebook and YoStar
fossil condor
It's not on iOS yet, IIRC.
desert tinsel
I super legit lost my account due to this
fossil condor
If you have already tried logging on to your bound account, make sure that you've contacted them before about your issue, and it should be resolved in due time.
desert tinsel
Go through YoStar with my log in, tried all the Servers and Facebook
I've been trying to contact all the moderators, no response
fossil condor
BC they're taking in everyone's issues, so it may take a while to file through everything. Just to make sure, you logged in on the title screen with your bound twitter/FB?
desert tinsel
Yes
Every time, I went through Facebook for example and went through all the Servers
still go through the Tutorial no matter what
despite knowing my main Server is Sandy
fossil condor
Yeah, back out before that, should only be logging on in the title screen. If you've already sent a report it should be 1-3 business days before a response, and keep an eye on #game-news for iOS updates.
desert tinsel
Yeah I'm just going to wait for that
I did sent atleast one and all the info to maybe 2 moderators
Maybe with the update, they'll have it completely fixed
And yeah, I only logged in at the title screen
frosty gyro
I wonder how many people actually read #tech-support
because I did mention “I am NOT GETTING A RESPONSE HELP”
faq part of it
desert tinsel
I mean I did read it but yeah
buoyant hemlock
I cant beat D2 because everytime i beat the boss it kicks me out of the game and it resets to the point where im at the boss node. A bug? Or is it just me?
hollow kraken
What device are you using?
hollow kraken
Okay, there's the issue. iPhone 6's (and similar models) are having performance issues after the update. It's more than likely a hardware issue and the model only has 1GB of RAM
buoyant hemlock
Is there a way to download Azur Lane EN on Android?
hollow kraken
You can download it from Google Play
buoyant hemlock
My google play store doesnt let me switch region
I dont live in the US
Im in Korea
hollow kraken
Ah, third party app like QooApp
fossil condor
I'm pretty sure you can manually transfer the files over if you had to, but let me try looking up official methods.
buoyant hemlock
I think i got it thank you
buoyant hemlock
@buoyant hemlock yeah its on the internet. go to qooapp website itself and download the apk from there
buoyant hemlock
I got an Error code 26: battle does not exists and kinda just stuck here in this spot lol
frosty gyro
did you lose connection at all?
buoyant hemlock
Nope, it just kinda showed up at the end of my battle
frosty gyro
fallen glacier
Is this caused by the notification bug? Push notifications haven't been coming through as well lately.
hollow kraken
Yepp, it is more than likely. You can try turning them off in game settings to see if that helps the crashing
random whale
I havent gotten any 1200 oil cube commission in about 15 days( so about 25-30 oil commissions), probably not a bug and just stupid rng at work but this is ridiculous
pine marsh
frosty gyro
what
pine marsh
Image for diamond is wrong
frosty gyro
if you restart does it stay the same?
pine marsh
Yes
bold oar
uhh.. does this morning AL update in playstore fix notif crash ? Around 4MB-ish ??
twin kelp
Hey, I can't log in my account through Facebook anymore, it's been reset, help
frosty gyro
check #tech-support
brittle lynx
It have been two days that I don't receive any notification about completion of mission/class
Is it normal?
frosty gyro
yes there is a bug with notifications
bold oar
notification crash fixed ?? ...
bold oar
@restive saddle have you tested it ?? .. i run test by put 2 hr commision , still waiting that notif to pop up & pinged ...
restive saddle
yes it fixed mine after update, dont worry
bold oar
@restive saddle ok , you turn on again all in game and phone ??
restive saddle
yep
bold oar
Ok , thanks ..
restive saddle
np
jade lintel
the game really like to crash on dorm
desert hemlock
I can't get any CVL to equip the MkII-ASV Swordfishes, what gives?
foggy dove
aux gear only
all asw gear are equipped on aux slots
planes included
@desert hemlock
desert hemlock
Thanks for clearing that up
dusty junco
prime girder
Intern-kun. Sorry to bother on sunday but i think i found a bug on SoS map. Since i have 2 submarines in the fleet, they have 4 ammo per run.
Once all 4 are used, my surface ships somewhat suffers from 50% dmg penalty despite still have 1/5 ammp left. Can someone here try replicate the bug?
- Bring only 2 submarine in the fleet
- Fight 4 mobs and call submarines in all 4 to exhaust the submarine ammo
- Technically on 5th battle, the surface fleet still have 1 ammo to spare but somehow already started dealing only half damage
prime girder
ahhh. im a slowpoke then
lilac egret
dont worry few ppl use subs
placid horizon
- Dupe is set as a secretary
- Its filtered out so u dont see her
regal pebble
@placid horizon thanks, im set wrong nagato as secretary
@foggy dove maybe, i dont know
buoyant hemlock
Umm, can someone fix the notifications. My game was crashing if I had them on
I had to shut them all off
north flume
known
actually, update your game via google store, I think it should be fixed in latest update
pine isle
I kinda stuck on D2 map of this event unable to clear the map. Why? Cuz every time When I completed the fight against the boss the game crashes... when I rebooted the game, the boss node which I just cleared reset itself, as if the fight does not happen in the first place, this cycle repeats itself again and again and because of that Im stucked at the boss node, unable to do anything, I have tried to re install the game, stilll... the problem still wont go away, I tried turning off all notifications, still it persists. This problem starts to occur after I installed the latest patch from the app store about two days ago.
tame lance
@buoyant hemlock Turned them off too but for some reason today it stoped working. When a commision for examples end and my screen is locked the game turns off by itself (no crash msg) and i need to turn it on again and after that all notification options are on again
buoyant hemlock
Wait, can you update on an IOS phone. I’m using an IPhone 6
This is what it shows, It won’t let me update it
Top one was done 3 days ago
Also, is there a possibility that three events: Divergent Chessboard, Hyperdimension Neptunia, And Fallen Wings, will be coming back as reruns soon?
north flume
DC almost certainly will come back
We can't say anything certain about FW, as it's in a weird spot of being first-time event for JP and EN, but rerun for CN
Neptunia event - highly unlikely
buoyant hemlock
Yea, ummm, problem is still on going
Notifications shut off in game, still crashed
hollow kraken
iPhone 6's (and similar models) are having crashing issues. It's more than likely a device issue due to their older hardware and only having 1GB of RAM. It's a known issue though
buoyant hemlock
I never had this issue to start, and NOW, it starts to have bugs? U serious
What the hell
hollow kraken
It's after the update. The update may have pushed the game to the limit of the phone model. But either way, the devs will look into when they're able to (they're swamped w/ recovering accounts and notifications bugs) and see if there's anything that can be done.
buoyant hemlock
Yea well I hope it’s soon. I’ve already got two months in, I’m still working on cubes, and I refuse to restart my game, even with my game linked with my Facebook. I just got Hornet, and I do not want to lose her
ivory vale
mine keep crash lol ==
hollow kraken
Do you have game notifications turned on? And what device are you using?
hollow kraken
Notifications will crash the game for some people. You can turn them off in game settings for now to see if it helps
ivory vale
will try
buoyant hemlock
Whenever i get disconnected while on a mission/battle
I return to see the stage completed and havent taken dmg but lost ammo
tame lance
@hollow kraken I dont think it pushed phones only im using a tablet with Android 7(Nvidia Shield) and have the same problems + turning off the game while screen is locked (everytime the notification should appear but theyre turned off and after relaunching the game all notifications in options are turned on again) so i can bet same thing happens on android emulators. Maybe this week a fix will come out
hollow kraken
Hm...well for any reports we've gotten for non-notification crashing outside from iPhone 6's, they seemed to all be fixed after an reinstall (at least that we've heard). So if you'd like and haven't already tried it, you can try that (be sure to bind your account to FB/Twitter/YAS if you do though). It might be a bad install from the update files.
But you're saying that it only happens when the notifications should appear and they keep turning back on in-game. You can try turning them on in-game and in your phone settings as well.
ivory vale
seem like it dint crash up until now after i reinstall oppo device
tame lance
i would try to reinstal it if i didnt already see that the update that google store has now never ends (like few posts above ive downloaded ~1 gb and patch showed that it should be only 4 mb before ive cancelled it)
and well if the notifications are on the game crashes or shows that it crashed even if its not launched so after asking yesterday ive turned them off and it was good but today for some reason when theyre turned off and my screen is locked to not waste the battery game closes itself (and well ofc i dont see them in my screen so i dont think turning off notifications on my tablet would help) when the notification(that its turned off in game) should appear and when i relaunch notification options (again in game) are turned on back again
buoyant hemlock
If I uninstall, and redo it, log back in, with Facebook, will I still have my stuff?
hollow kraken
@buoyant hemlock Yes you would, but a reinstall won't help your issue. iPhone 6s (and similar models) will still crash even after a reinstall.
buoyant hemlock
Ummm, mine is not a 6s it’s just a 6
lilac egret
its the os not the phone
buoyant hemlock
Huh, now I can see why people sometimes dislike mobile games that have this issue
Cus they start playing, go through it a little bit, THEN the issues start to come up
Typical
fierce locust
how can i fix my crash game especially for the event map, i did off notifications, reinstall, downloading apk, whats more?
hollow kraken
@fierce locust What device are you using?
fierce locust
wiko
hazy lodge
The description of the EX stage says <4 ships, when it should say <=4
This is a pretty common typo outside of formal math
fierce locust
any one?
brave vessel
No, not about escort. 6 of 6 loads on fleet.
hollow kraken
@brave vessel You have Akashi. You're getting extra ammo
opal skiff
not sure if it was reported but. When you use a fleet on a boss node and retreat right after but before your sub fleet automatically raid the enemy node you cannot after the sub raid do pretty much anything on the map...
north flume
both repair ships grant +1 ammo
opal skiff
crap.. i truly cannot do antyhing (edit: only solution is to restart a game)
fierce locust
tsk this events... 4 days still got this problem'
brave vessel
Mmm... But i can't find this boost in her descriptions...
hollow kraken
@fierce locust If you have 1.4 GB of RAM, you're probably crashing due to that. Phone w/ older hardware and low RAM are having crashing issue after the update. Probably a device issue, but it's a known issue
hollow kraken
@brave vessel LB 2
opal skiff
@north flume in bot spam, right?
hollow kraken
@fierce locust B/c both devices are either have older hardware and/or low RAM count
@opal skiff No, you direct message her. You don't need to put it in the text channels
fierce locust
lol..does not make any sense.. so how do the player with an emulator?
opal skiff
!feedback
young ether
why was i pinged XD
hollow kraken
Sorry 
opal skiff
-_- oki, have to learn how to do it
young ether
its alright 😃
hollow kraken
@opal skiff Alright, you'll start a direct message(if you're on PC, just click her on the right side member list) w/ Belfast Bot and the send her the command !feedback.
hollow kraken
no problem
foggy dove
The staff is offline for the weekend
Unfortunately, they're still busy with the account recovery
fierce locust
how i can dm the staff in discord?
in the
sorry..my hand are faster than my brain
fierce locust
ouhhh
maybe your line got problem
mine was like that just now
are you trying to log by using fb?
knotty rock
Yup
fierce locust
just wait
mild elk
Hey in d2 icon boss is not purifier because it's Exeter and nagato
fierce locust
coz facebook got issue
system down
also in my country just now
u may try it again
foggy dove
@mild elk it's a known bug
mild elk
Also when I fight boss in d2 I got lagging so bad after defeat it became normal
fierce locust
@mild elk its good for you ..you still cn fight for d2... mine was keep crashing on d1
this kind of bug have made me remind of soulworker's game..
mild elk
@fierce locust may Devs this situation very fast