#bug-reports
1 messages · Page 67 of 1
The fleet info text too big i assume
Cost fp etc
is known
i know its known but it was supposed to be patched, and it was but its back in the exercise menu
Yeah, that's what I was referring to. But it was moved to fixed
I'll ask about it when staff is back
fixed does not mean it was pushed in an update yet
and it was but its back in the exercise menu
was it? 
weird
ye, we'll ask staff when they're back
Yeah, Aki moved it before the sub update so maybe it got broke again after that? But who knows 
Those are blueprints
Not receive submarine torpedo after battle
Not equips
Ok
Go to Design to see the blueprints
On SOS missions enemy submarines invisible and boss sub has no model
has someone find out that the vow screen has a checkbox behind it with Chinese text?
i see no chinese text.
please do

dm @rocky willow with ! feedback
ah ok i see it now.
i can see why they'd miss that. (now my question is what does it do)
Says that the antisub stat on this aux is worse than the one on steam cata (not sure about other items or stats) but it doesnt have any anti sub stat so it cant be worse and the red down arrow isnt needed
Yeah, it's known. Here's the card for reference: https://trello.com/c/BhM2dWN2/572-equipment-change-comparing-irrelevant-categories
User Info: 134593795
System Info: Xiaomi Pocophone F1, MIUI Global 9.6, Android 8.1.0
Frequency: Specific. I know how to avoid it
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
...
Low, Android
ok nvm then 
Is it normal, that I-58 is in the Lecture Hall and the Tactical Classroom at the same time?
It is (at least as far as I know). You can do both at the same time. Like how a ship can be in the Tactical but still battle.
Books do not block any activity for a ship
putting ship for Lecture Hall and Dorm Training is not possible
This may sound strange but is safety level bugged sometimes? Just tried 11-4 earlier today and I could barely win (ships dieing and couldn't kill boss in 120 seconds even on MANUAL play) but I normally auto battle this fight with over 2 minutes left the on the clock. Tried 11-4 again and no issue with killing boss on auto this time though.
Did you have a submarine on the field? Specifically w/ no ammo?
My friend had a similar issue on Jintsuu 10-4 where barely beat it on safety level even on manual when he said he normally could auto battle easy.
I did yes
I think for his attempt yes as well
There's the issue. Subs w/ no ammo apply the no ammo penalty. It's a known issue
don't have them at 0 ammo
Either don't let the subs run out of ammo, hope the boss spawns out of their range, or don't use them for now
you can disable them auto-attacking enemies
Putting subs in support mode is probably for the best anyways cuz you are unlikely to have enough fleet power to put any reasonable dents in the fleets
@hollow kraken According to this: https://azurlane.koumakan.jp/Living_Area#Auditorium they cannot participate in Lectures while being in the Dorm or Tactical Classroom.
wiki error in that case
So wait... If subs have 0 ammo and you attack in the sub's hunt range, you get the 0 ammo penalty to your fleet even though you have like, more than 0 ammo for your ship fleet?
Dorm is the case, but not Tactical Classroom
Correct @void lava
Thanks. 😃
I see, thanks for confirming.
Wait this 0 ammo sub thing is this on EN only or all servers?
Ah I see. Just really surprised that it was known but I couldn't find it mentioned it anywhere. Did you want me to !bugreport it or nah?
It's in the Trello, so no worries
Alright awesome. Thanks guys 
Building Zuikaku now its normal? Server Lexington
You mean someone else built her? They probably just now deployed her but started the build during the event
3-4 min later I'm seen in notice
keep seeing a notification in academy but there's nothing there
@brave vessel о ты уже тут
@merry steppe Is there an upgrade available for your Lecture Hall, daily event, supply shop reset, etc?
no
i checked academy after all my skill books finished, then the endless notification mark started showing up
ok i restarted my app and it's gone
logging out didn't work though
maybe just lag on my part, my net is kind of spotty
I was actually just about to ask about restarting your app
but at least it's fixed now
I think the bug about 0 ammo sub affecting whole fleet should be informed to all player maybe in game news. Its a pretty big thing to people who dont know about the problem and is having a hard time doing endgame maps due to it
if devs think it's important enough to notify about it - they will do it
Dunno if anyone else got this bug but at the School Day event i am stuck on day "8" , i completed all the requirements and collected the rewards, now its just stuck on day "8" and wont move to Day "9"
It's not stuck. Event unlocks one page per day. You might have just been behind and was catching up.
You will get new page tomorrow.
yeah, please check #461437354872143883
getting a visual bug on the pvp defense fleet selection on the stats
could you be more specific
isn't this one known already
if you’re referring to the numbers on top
its known
yeah but I hate when people play wheres waldo with bugs 
I thought I was specific when pointing out the stats
kawa pls 👀
my bad 
But thanks for telling me it was known, wanted to know that
listen ender I am braindead from school 
U-81 eyes - it's normal?
yes 
uuh ... where the heck is the Chinese text in https://trello.com/c/ZWSLbeSq/581-vow-screen-has-a-checkbox-with-chinese-text ?
User Info: 67128591
System Info: Android 4.0 (Nox Emulator 6.2.8.0)
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
**How ...
Low, Android
above the certificate at the window
I can get the picture updated here in a minute
Thank you, Kawa 
It's taking forever to load.
try using a vpn
Hello! I have to ask her because no one else would tell me and it might be bug related but
Are the anti sub gear boxes out yet?
Oh thank you I thought they werent out yet and saw some well. Right where you said in exchange. Thanks!
Ok, guys, looks like i found a solution for this one(I think, works for all redmi devices on android 8.x, as it helped to login with facebook/twitter on my redmi 5) https://trello.com/c/pjOrOhJu All you need to do is to give ALL permissions AND turn "install apps from unknown sources" to yes, like on this screenshot.
User Info: 0
System Info: Xiaomi Redmi 5A, MIUI 10 Android 8.1
Frequency: Randomly. I'm not sure why it happens
Perceived Severity: Major issue that impedes player progress but for which a workaround exists (e.g., performing very specific actions crash the game)
How to Reprod...
1
1
Critical, Android
we will keep it in mind
is it guranteed?
because we have a fix for it as well
but its not guranteed
Well, it worked for me twice, can try again on other redmi phone sometime later
Yep, looks like it's guaranteed, as i tried to reinstall it on my redmi 5 and friend's 5A, without permissions and "install apps from unknown sources" it gives black screen/system error, but when turn all of them on you can login and use gem store(didn't work for me since update to 8.x)
I'll pass it on to anyone who cant fix it with the first thing then
sounds like permission checking code failing at the start of the app launch
could have to do with the support for a range of Android versions
I have bought my first gems, i get that cv but it still says "first gems bonus" is that kind of bug or what?
nope. each gem pack has a 'first purchase' bonus.
Has this been known yet? The funnel on chibi Sirius' back disappears when she moves.
No, it's not. You can report it if you'd like to Belfast bot by DM'ing her the command !feedback
okay
Isn't she swaying her body to the side so that it actually moves out of view? 
No, immediately after she moves, the funnel just disappears
Ah okay
I don't know if it is already a known bug but I could not find it in the known bugs section.
It is that Kagerou has already her Retro skill even though the retro is not in the EN server (at least she does not have the Button)
not a bug
Ok then sorry
I dunno if this has been reported or not ( and I'm deeply sorry if it was ) but in place of Blanc's image, there is the image of Gneisenau.
👀
does it persists after restart?
When I went for a Hardmode battle on 3-4 the boss appeared right away... no normal ships, no encounters needed... just a single boss waiting for me...
It's part of the the threat mechanic explained in #461437354872143883
But that happened never before at all... even tho I was on 0 threat for ages
It's possible that you didn't 3 star the stage up to that point? In any case, this is the intended behavior.
I did... since this is intended I’m glad... but now I’m confused why it didn’t happen before with 3 stars and no threat... but since it seems to be working now that shouldn’t matter
Thx for the help ❤
In the patch notes on new skins in shop, Nagato Great fox Respite is listed, isn't that the wedding skin?, it's listed on updated voice dialog section + another skin for her as well.
She's getting 2 skins. An Oath skin and nightwear skin
They're both listed under new skins
yeah i figured that out, but i think the name is wrong under new skins in shop.
There's a section for "New Oath Skins" and the oath skin is under that one.
When my fleet is in range of a sub fleet with 0 ammo, they do half damage regardless of their own ammo not being empty
Yeah, it's a known issue
thanks, sorry for the duplicate report
No worries 
Thought I’d ask once again, I don’t know if this has already been brought up, but the raising a ship to lvl 110 seems to be broken since I can’t redeem it even though I’ve gotten my Amagi to lvl 110
Yeah, it's a known issue. No idea what causes it but the issue will fix itself after some (random) amount of time
A’ight, thanks for the info, was just concerned about it
When im entering map 6-4 Hard Only boss is spawning. Reopening game didnt help
The most recent post in #461437354872143883 will explain for you
So, regarding the last #known-bugs card. Skyrocket costs the same as a golden in jp too. I would assume it is intended in both versions of the game, or for some reason bugged in both 
Is it? It's more than likely intended then. I'll get it updated in one sec then.
Here is a comparison pic as proof 
Gotcha. Thank you 
looks like corrupted files. restart the game. if it doesn't work clear cache.
Got it thanks.
are the dates on the patch notes correct? cos it says the new event ends on the 25th 11:59 pm
the usual maintenance is 24th so it seems weird
unless we are not getting the usual maintenance?
i meant april 24 11:59 pm should be the end if its a 2 week event
Gotcha, I see that now. It might've just been a Twitter typo (or it actually does go to the 25th) but I'll check.

I'm trying to unbind my Facebook account, when I click "continue" I get error 100817 and with "cancel" I get 100818
I purchased a trade license sometime ago but it I still haven't gotten my gems so I had to inform the devs
Have you checked/tried the pins in #tech-support yet?
No, I dont know what to do since im still new when it comes to buying in-game
All right, this is more of a #tech-support issue though, so let's move this over there.
sure thing
I cannot receive rewards in the Mail because I have too much oil, what should I do?
Use the oil?
25k is the hard cap
You absolutely cannot collect more oil than that
It's not a bug
OK ._.
Not sure if it's been reported yet elsewhere. But there is a typo in the event.
It's known. Here's the card for reference: https://trello.com/c/NWIe2B0u/599-sakura-school-festival-school-day-celebrations
General Text/Formatting Overhaul
**Punctuation, formatting, and text needs to be changed for consistency and clarity. **
Titles and Subtitles are inconsistent between memories and scenes.
Missing end punctuation.
General tweaks needed to avoid awkward sentences.
Formatting ...
Low, Medium
is it intended 8-5 boss have a regular fight BGM?
oh, wait, it switched to an actual boss BGM 1min after. Though the boss I-26 herself were there all the time
In my case boss bgm stated after a while
while I was clicking on Craven this whole text appeared and she didn't even said what was in the text, is it normal or just something else?
It may not be voiced
but not every line has a voice
No. Wait...they combined all her main screen voice lines text into that one.
awesome
That should just be the first sentence. The rest should be different "Main Screen" voice lines.
But they aren't even listed in the collections
she only says a bit, the first line
ok then that needs to be reported
That...is really something 

@buoyant hemlock Well if you don't mind, can you report it to Belfast Bot then? You just need to DM her the command !feedback and she'll walk you through the rest
It'd be....use interface b/c the audio is working. They just messed up w/ using the lines
oki
And if it needs to be changed later, I can get it done
Why is the word destroyer misspelled?
B/c of a misspelling
It's a known issue though
My has a bug.. I'm not getting exp to rank up in exercise.. I'm stuck as colonel with rank 0.. Ign. CreamSonnet.
I think I have encountered a bug. I am currently on the exam portion of the training event and I just raised a character to level 110 but the 5000 coin reward is still locked. I tried logging off several times, closed the app several times and no luck.
There's the occasional issue with that, it should resolve by itself in due time, but it's being looked into regardless, I think.
Ok thanks. Maybe after new patch.
Hi I'm not certain if this is actually a bug or intentional, or if others have reported it, so I would like some clarification and possibly another person testing the bug out to see if it's just my device/platform that's having the issue.
So here's the bug. Lately I've been running submarine/SOS missions and have noticed that my fleet's damage gets halved even though they still have available ammo.
What's causing it seems to be having 0 submarine ammo, since if I battle outside of the submarine hunting range, my damage goes back to normal (assuming my mob fleet's ammo isn't 0 of course).
I consider this to be gamebreaking since it nerfs my fleet's damage wrongly and therefore affects my ability to clear chapter 9/10 submarine/SOS missions pretty significantly, and I hope someone can take a look into it. Thanks.
known bug
ok thanks
Keep 1 ammo so you can use the fleet to kill the boss instead 
S clear isn't affected if subs sink
lul kinda dependent on the boss spawning inside the hunting range, and I don't wanna waste opportunities to level my sub, but I'll try thanks
Because of that bug I've only been using 1 sub ammo each run in case the boss spawns in the sub range 
im sorry but there's a bug
Did you try to bind a yostar account?
Restart and login with FB/Twitter
Press the twitter/facebook button before logging in
my email is too long for the yostar acc D:
I think this is a serious bug. Imagine someone who didn't bind the account. They're not expecting that updating the game means being logged out and potentially losing the account
Is it just me or auto is slow now?
PVP Is bugged. Using BlueStack emulator, dunno how it behaves on mobile
Restart
Ok, I'll try restarting.
Edit: Works fine after restarting
i also got the game restart bug, but I never attempted to bind a Yostar account
seems to be related to the new email link
login through your Twitter link on the title screen
If you have your account bound, just log into it from the intial login screen (NOT THE SETTINGS)
there isnt any icons on the login screen..?
it was there before this
the facebook and twitter icon
And what if you didn't bind your account?
lucky bag is bug i think?
you can try CS but i'm not sure they'll be able to actually help with an account that was unbound
i tried to buy the lucky bag, was charged twice and didnt receive it
Lucky Bag bug for me too..
Same with me. Why?
can't seem to create a log / open the dev screen
So do i have to login with my twitter in order to do the yostar account? Cuz it doesnt exist in the settings when i log in normally
Can confirm that the update managed to lose my local account data again - interestingly only on my phone, emulator was okay
Yeah i read game news but i thought since i logged in normally and my account was already bound that i could just hit the yostar account button
Nope
uhhh i bought hte klucky bag, was billed and didnt get any item?
Check mail
ah it was delayed, never mind did get it
Good
@tropic orbit you need to update the app itself (via Play Store or ... iTunes?)
Update app first through the store
Then update ingame
Then login via FB/Twitter
the logout button fucking died https://puu.sh/Ddaeb/78cacdcd81.png
@warm cave OHHHH ty
would be cool to make it poke like this then
Lucky bag from the store just charged me twice and has not given me the bag
(It's still available in the store)
Yes i have checked my mail and restarted.
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Z-Carol#3457 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
Will do, thanks.
is this count as bug ? look her hand
Not really
ah okay
the issue with the lucky bag just fixed itself with me updating the game from the app store (google store for me) if anyone have the same problem as me
here is the picture of my bug for reference
@austere epoch So updating fixed it? Good to know, thanks

@clever tulip that's her gauntlet
now you get two 
@steel sable Contact Google Play/Apple to get a refund
Now i got 0 XD
also please go to #tech-support with payment issues
He was from there
is there supposed to be no music in the intro cutscene for this event
?
Cos it was too flooded he came here
dw i'm emailing, thanks
errr looks qierd tho the way she handle her spear
My fault kinda
nah, it's fine
@steel sable Yeah, contact Customer support from AL to get one bag sent to you and your app store to get a refund for the other
er... shouldn't the CV names be written in First name, surname?
because Nagato's CV name is written as "Kuno Misaki" and not "Misaki Kuno"
It's a minor thing, but might need to speak up
only Nagato so far
It might've been a mistake then if it's only her? 
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
I'm not sure I want to report this, cuz it's really a small issue
but if it is needed, then I'd do it
lol, okay
Is there any way I can check Gems spent? I bought the Lucky Bag but I believe I did not receive the gems mentioned?
So I had around 14K~15K Gems. I got the lucky bag but did not see receive any more gems with it
Ok one sec
Should be like this
yw
Uhh I purchased Hanami pack but received 1109 error Shop purchased fail. My $$ was deducted but I didnt receive the pack in mail.
Also my game suddenly becomes white and then restart
A restart SHOULD fix the issue
I already pay for the package gem and now it say error. Fix please
was the logout button taken out?
@gaunt remnant Scroll down
oh, it's scrollable now 
Been having issues with crashes when i try to use the account links and log ins.
As well as the help button crashes the client as well. Was told that possibly opening and closing the dev mode would help fix it. But i not sure how to open it.
feel free contact staff if you encounter purchase issue
@ember meadow There a google image you can find by just googling "How to enable developer mode". I don't have the image right now, sorry
HELLO BUG REPORT ON BOARD?
YES
turn off caps
how can my 80 cube and 60k gold i spend end up with 1 event ship?
real funny 👏
RNG 
it iS NOT FUNNY
rng
if you just here to troll - don't
thats how
it's true! i consider this is a RNG bug
reporting your bad luck as a bug will only get you in trouble
i'm not making this up at all, well it's 5x1 new type ship and she's rare Ashasio to be correct
Why The app always force close when I just finished a battle I already restart my phone 3 times
Are you on Android or iOS?
Just asking b/c a good couple of people have reported iOS crashes today and I'm just trying to get some more examples
maybe your phone not have enough ram and when you end a battle it trigger something that use more ram and your phone crash
I got a sudden close on android emulator once today. I am keeping my eye out.
I use Ios
idk how I got this but it involved some fast tapping
restart the game
ik lol
that happens BECAUSE of fast tapping
Im guessing AL post apk update is having crashing issues for more people?
I've been suddenly getting app has crashed
Post apk update. The idle process for the game will crash even if I've closed the app.
Old bug or new bug
Minor bug, but this happens on this specific commission when I press advice
filling them in manually works fine
Make sure your ships are locked, and not in any hard mode fleets
should work if you select a ship manually I think
as in - you select them once and game will select them next time
they get excluded in hard fleets as well?
yes

that doesn't look ok
I want to say it's just something on your side until someone reports it as well
Has anyone had an issue where you open up a commission to put boats into it and the game crashes. When you try to boot the game up again it'll crash on login and on bootup after that it'll let you back in.
Post apk update
Or is this already a known issue
shld be the same crash as notifications bug.
There are lots of crash with my S8, first time it happened like that

It's probably push notifications. Disable them and see if that fixes the issue
"Unfortunately Azur Lane as stopped"
my game randomly crashes from time to time
Same. Had twice so far
me too
Yeah. Game crashing for me as well (iOS) and gives no reason for it. Only started happening today :/
welp.. so its not just me with notif crash ..
Well. I had no notifications and it crashed.
The bug is notifications not appearing and causing crash when they do not appear.

well i would like to report a bug i bought a Hanami Lucky bag my mony went out and i didnt recived it said some error: 1011
also i have an eamil of purchase
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Z-Carol#3457 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
make sure to check your mail though just in case
ah sorx
Umm i think there is a bug when i exit the guild my AL restarts...Only happened to me today...
my app restarted twice on it's own. a white screen appeared randomly and the app just restarted itself.
@glacial sorrel known issue, but I thought it was fixed previously 
(and I remember checking it myself)
game restarts/crashes randomly for me, checked the known bugs so any info on when it will get fixed
turning off the push notifs
hopefully soon 
no idea until then though
ahh well hopefully soon, ill setup an alarm for my commisions and book training then oof
this is gonna be a pain lol
did anyone after bind yostar , the game will crash ?
I dont know...It happened to me twice...gonna try again
idk what to do

you mean when you try to bind you account - game crashes?
you sure that's it and not notif crash?
maybe its similar to dev mode on/off?
that is... weird
Combat for dailies seems to be bugging out. Shows a white screen and the map selection UI. Still can auto-battle, so not game breaking, but still should be fixed. Not sure if this happens for regular battles.
@shadow loom what phone are you using
I'm using an emulator, so that could also be the reason.
@shadow loom can you try restarting the game
Restarting it fixes the issue
I used to have a phone that would constsntly crash AL or load things wrong
Motorola and AL is a cursed combo

i think the gacha is bugged
Yeah, that seems to have fixed it. Nevermind then.
it is not bugged
if its a complaint about spending tons of cubes, and not getting a good ship, its not a bug
how can i be sure its not bugged
Plus plenty of people have gotten the event ships so we know there's no actual bug
just bad luck
or even room
I will mute you

we’ve told you its not bugged
that's the only way that works on people that think gacha is bugged because they don't get the ship, no offence
if you're here to rant about not getting the ship you want, then you're gonna have a bad time, bossman
it is not, you just have bad luck
there is no fighting this one @buoyant hemlock
I noticed that the modernization is a lot sooner in the tree then other retrofits...just making sure this isnt a bug
I just downloaded the update and my progress on the server is deleted, did this happen to anyone else?
intentional @half forge
i did math before i went here anyway, there's 4% chance i don't get even 1 nagato by now...
Kk
@north flume is Oathing bugged again? Or atleast of Nagato?
4% chance is pretty low so i went here to check
not sure about Nagato, but it wasn't reported before
@buoyant hemlock there are guys who spent 600 cubes and not get the ship they want, its definitely not bugged, its just your luck.
No clue if its just me tho
Probably not the only one, but after binding my account the game keeps crashing
@remote tinsel sure it's not bugged just from his end?

might be the case, 600 cubes is less than 1% chance not getting her
@buoyant hemlock please. it is not bugged
i think my game is corrupted then
So yeah after trying 5 times entering and exiting the guild only 1 time the app gets restarted so maybe its just my phone...
calculation is just number, bossman
yes the files can be corrupted
which means it applies to gacha too?
@marsh slate try disabling notifications.
SIGH
in the end, the end-result is all that matters
gacha is server side
thats not a thing its server side lol
does anyone else have their progress entirely wiped after the update?
/softwarn 565833421918699520 refusal to stop flooding #bug-reports channel https://i.imgur.com/RjBHIRP.png
@dreamy grove you need to relogin via your original bind method.
Kevinhert#9313 got soft warned. Reason: refusal to stop flooding #bug-reports channel https://i.imgur.com/RjBHIRP.png
so it's 100% confirm not bugged and i have shitty luck and should probably kill myself
thank you
is that what you're saying
dude im just confirming
no you're not
we’ve confirmed maybe 10 times
now stop
Is there a way to redownload the files without uninstalling?
not really
Not yet
ok thanks
they have feature planned
you're pushing that gacha is bugged, you're not confirming here
@desert monolith a restart does not fix it?
but it's not up yet
oh thank god
bloody amazing.
ITS NOT BUGGED CONFIRMED

Restarting doesnt work. When i prepatched it said files got corrupted. And it fixed itself. Guess it didnt go through completely. It does work on my mobile through @remote tinsel
just reinstall then, probably not game breaking tho 
No countown timer? is part 2 open?
hmm
no idea, I'm stuck here helping instead of playing 
actually, based on wiki
Same boat 
Do we need to 3-star everything?
the next map starts 36 hours after the start of maintenance
That never happened before @junior dirge
so yeah, there should be a timer
Oh, so they didn't put a timer this time
i can confirm for you in like 30 minutes when i completeC4
are maintenance compensation have a duration?
because in my mail, I still have the oil and coins from the previous maintenance the submarine update. but todays update my mail got cleared out.
So no timer bug
Usually you can see the timer before you clear A or C
no timer indeed
no timer bug reported yet?
not yet, but is it a bug or is there just no timer?
no timer
theres no countdown timer in the map
yes
ye, please report it in that case
for 36 hours after maint
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
is nagato's skin supposed to not be l2d, or is it bugged
It's not a L2D skin
All skins that are l2d have a l2d icon
i couldve swear i saw it somewhere from screnshot with some guy with yellow name
you mean the staff?
yeah
its stated in multiple places that it is not l2d
it doesnt state it's not l2d
i mean it does state if its l2d, but no one is supposed to know the icon should be there
Pretty sure no staff said it was. And yes it does. It would have a "L2D" indicate in the shop if it was
yeah thats what im saying
it does state if it's l2d, but it doesn't state if it's not l2d
also L2D skins costs around 1000 gems
if you scroll through the shop, you wont even realise the "l2d" icon shouldve been there
what are you on about?
it's not bug if it's not L2D
patch notes even states its not too im sure
it doesnt state on patch note
See top right should have L2d icon
no, what i mean is
if you scroll through the shop, you wont even realise the "l2d" icon shouldve been there
if it's not stated in patch note, then it's not L2D
Tht skin doesn’t have L2d
Skins by default are not L2D, but if it is, there will be a icon.
i didnt even know the l2d icon exist
what is your point here?
theres a separate category for l2d skins
...
in patch notes
you not reporting a bug rn
no, i was sure its a bug since staff said that
but apparently its not
i lost the screenshot so dont go ask me look for it
you didn't know the L2D icon exist?
Yeah. Maybe it’s a different L2d skin for her
it's so obviously placed there, anyone will notice
In the future
i dont even know what that picture icon supposed to mean too
Anyway, this discussion is going beyond #bug-reports so let's end it 
i dont go scroll through skins im not planning to buy
There is no bug so end of it
True true. Sorry
thats why i dont realise it
so i think they should put "not l2d" icon
just in case
no
that's just selfish
thats unnecessary, next time use your eyes
lol
no..
i mean for newbies
how are they supposed to know it should be there or not
default is NOT L2D, thats just common sense.
newbies WILL see it, so stop it
but newbies dont assume everything is l2d
ok I think we’re done here

That's enough 
end of discussion
it's not an L2D skin, and if it's L2D, it'll be statedvery clearly on the side
ye, stop
Yeah
ok
still not patch fix for notif crash ??...
i still get notif crash even though turn off app notif in phone ...
it has been here for some since the previous client update.
previous client update ??
March
@remote tinsel really ?? Is there any temporary fix for that ?? ...
turning off your notifications.
in-game
in phone or both in game ??
just in game will do.
how about in phone ?? should i turn it on again ??
if you turn off notifications in game, it doesnt matter if you turn it off or on under phone settings.
i'll turn off both then ...
so it mean we had to manually login game to collect commision ?? @remote tinsel
Just to clarify, Graf Spee's Rub quote has no voice set up, yeah?
Any1 crashing during game?
welp.. got answer from reaction...
@kind solstice yep, every 20mins or so game crashing
In the collection, it says Ryuujou is obtained from the Ink Stained Steel Sakura event
I wish that were true because I missed her 😭
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
the game will even crash in the login screen with the updated apk, turning off notifications doesnt fix it as stated before
it's probably unrelated issue in that case
Is the game stable on Android 9.0?
Only issue I've had has been the push notification crashing that's affecting everyone
@junior dirge not really
I've been holding off the upgrade since some people complain on perf issues
is the notification issue only affecting 9.0 users?
One of the issues I've heard
personally, the notification issue is the only one i have.
its nt only android 9.0, i have 8.0 and it crashes for me
and then nth for 9.0 specific on my end then.
Was talking about before the patch
does intro cutscene intended to have no BGM?
9.0 has issues on notifications not specifically on crashes after patch
the commissions thing isnt limited to 9.0 anymore
(it still plays inside my head though, but...)
Is it? My commissions notifications still work on 8.0
i dont even have notifications activated atm and the game just crashed again, this time i know it was because of some of my commissions was finished
Oh yeah my push notifs are making things crash after this patch. Was talking about 9.0 having problems with notifs not showing (as I've heard)
turn off notif both in phone & in game , no crashing for me ..
had to collect comission manually tho ..
and im on Android 8 .
I can't login at all. I get stuck on loading screen
I bought 80$ gems for the double gems. I have received no gems yet have been charged
@buoyant hemlock head over to #tech-support and I'll help you there
I have Android 9 and I dont have any of the mentioned issues 
I got back in. i had to re-install the game
Game randomly crashes but not often for me on Android 7.0
game never randomly crashed before on my Galaxy S7 but seems very unstable now (3 crashes in 5 hours)
@storm idol #known-bugs
ah thanks. my game also consistently crashes when viewing guild room though
Ehm, can i any1 confirm me that game update on google store forge log out the current account ?
I have updated the game via apps, then update the game via google store, the result is the game "forgot" the accoint which need to relog
This is critical if someone havent bind yet
It doesn't "delete" the account. It just forces a log out of the account. Which, if you haven't bound your account, is very detrimental
Sr my wording was wrong but u get the idea
Is it a bug? If it is, pls warn people NOT to update unless binded tje account
it doesn't delete the account
it just forcibly logs you out
that's all
you can just log back with fb/twi and the account will be returned
you can't actually "delete" an account
As long as account data is still on the same device, you should be fine.
so if anything you have a mistaken impression 
Gosh i know i can relog, that wasnt what i mean by "delete" it mean that the phone log out, yes
For once, people who didnt bind WILL lose theor account
If i phrase it better, yes, i mean that phpne delete the current acc info
they’ll no longer have access to the account, in better terms
As far as i'm aware, ALO is helping them gain back access
With the new yostar accounts
that i'm not fully aware
its their good will to help recover accounts, they dont have to considering how many times they said to bind it
all we were told is that users who lost their accounts should DM AzurLane Official#1644
Hmmm
we have 0 word on how if/how people got their accounts
so far ive been sending a lot of people who have bound accounts but no data showing in their server
Maybe info on their previous log in phone
Is anyone not getting notifications anymore? Nothing is changed in settings in app or OS and yet I get nothing. This update has broken so much.
@austere burrow Notifications are known to be bugged right now. You don't get them and/or they crash the game
Anyone not been able to access B event map?
have 100% clear 3* all, bugged on mobile and emulator
oh shit srry ty!
Wait! #game-news Sorry 
was the bug with constant crashes in-game mentioned already?
There's a version pertaining to push notifications, but I'm not sure about recent reports about multiple crashes.
Do you have any info on what might be causing it - what are you doing when it crashes?
well it always crashed when in mid-battle with World-C bosses
there could be push notifications involved now u said that, but I'm not sure
World C specifically? none of the other bosses?
specifically
@frosty gyro it just takes you to the character with skin.
Hi,
I've a bug that the boss doesn't spawn on my 2nd run on c4
Try restarting, it's a common desync issue usually.
tried restarting the game?
If it persists, let us know.
Ok thx
I have a bug where my ship girls equipment stop working and there guns don’t fire tried exiting and doing it again it still didn’t work
stupid question. But do they have guns equipped?
Yeah
it almost seems like your game thinks they dont have anything equipped
maybe restarting works
Seems like it worked
nothing happened yet
yeah had the same problem
but it either fixed itself or just didn't happen yet
was it when ur commisions finished?
Yeah, it might've been the push notifications (commissions finishing, tactical classroom finishing, etc) crashing your game. Its a known issue.
Some people have been reporting crashes over a few minutes, though, so I'm not 100% sure if there's another issue or not.
Hm...
I'll keep any eye out myself to see if there's anything I can figure out
Okay good, glad its known. Every time Azur Lane tries to send a push notification it crashes
Is this where you report problems with the game?
My game is closing after this update, I installed it but it is still closing when I put it to download the audios
Umm excuse, my game kick out to the login screen multiple time when i play at chapters event
What should i do?
So can we potentially fix the crashing by disabling notifications? 
When the audio download arrives in half automatically it appears in the screen "azur lane stopped" and the game closes
In-game notifications?
@buoyant hemlock Yes. You should be able to prevent the crashes by disabling them
Aight I'll try that 
@lapis sparrow So it's only when you try to download the voice files? There's nothing else going on w/ the game?
When I tried to download the voice files crash after a while, but if I am not mistaken immediately after the update the game already crashed so I reinstalled and tried to download the files and continues crashing when I try to download them, but I did not notice if it crashed because of the audios or for some other reason, and about bugs before and after the update I saw some more visual
Sorry if it's difficult to understand English I'm having to use google
@lapis sparrow Okay. Just to be sure, try turning your notification off in the game settings and restart the game. And then try to download the files. Just to see if that helps
I'll try this and if it works I'll let you know
Sure hope there is some apologems or the like coming our way, this patch is a disaster.
I have an issue where after fully clearing A4 im still unable to proceed to B1
check out #game-news
still no patch fix for notif crash issue ??
Ahh thanks didnt see that when looking at the news
Anyone else crashing, even after turning off push notifications?
@hollow kraken It worked, I downloaded the voices and I got to play since the time that you helped me. Thank you
@lapis sparrow Hey, good to hear 
@tired mist Are you doing anything specific (like loading a specific menu) when it crashes?
Sry to ask how long does Z-Carol take to reply for IAP issues?
RIP T^T ok
For IAP issues usually about 1-3 business days. But staff will be swamped right now w/ issues and accounts and purchases so it'll probably be a bit longer
My AL still got force close when I finished a battle or open the dorm
@junior idol Can you try turning off your notifications in game settings just to see if that helps the issue
It might not be that crashing issue, but just to rule it out
@hollow kraken still not working I turn off all of them and still happen
Okay. It might be some form of corrupted files or something like that. If possible, try reinstalling the app over Wi-Fi. And be sure your account is bound before you do
Ok thank you for the advice
@junior idol If it does still crash, please let me know and we'll go from there
Ok
the game always keep crashing within 30 minutes after I'm update the game via Google play
Did you turn your notifs off?
Yes
I'm turn it on
fix pvp plox, it's getting annoying
whats wrong with pvp
@hollow kraken still not working I already reinstall the game and yeah the crash still happen
Force close again.
@junior idol Okay. Can you record it happening? Preferably with log mode enabled
@solemn arrow It might be push notifications causing crashes. Try turning them off in-game
👌
I'm talking to CS In game via Help tab, hopefully they fix it.
Is this just me, or the game crashes more often now?
Eh
I don't known if I should ask here
But the ships mood go down faster than before, if this part of the update or a bug?
@buoyant hemlock It might be due to push notifications. You can turn them off in game to see if it helps
Why does the Chest of Gems say it costs $39.99, but charge me $40.99 no tax? I'm in America.
Sounds like an intern at Google put in the wrong number, and Google doesn't want to change it. The pricing is consistent at $10 for 600 gems, not including bonuses for buying bulk.
@north flume I know someone (I think Illuminate) brought this up this morning. Did they get a fix for it?
Let me back read real quick
just restarted my game no updates
he never mentioned it being fixed or not
ah
Okay, so a reinstall is needed to fix it. @jagged marten Be sure your account is bound when/if you do reinstall
the map total is how many you have gathered in TOTAL
it dials back to 140 on the exchange
in exchange is your current amount
Assuming you haven't already bought anything from the shop, that looks like a problem. If you have, then what Kawaakari said.
What?? Why my acc is gone?
i dunno if it was already reported or not, but i will do it.
Entering battle Harutsuki has no text message, she opens a blank message box
i will just fill it on the bot
yea, her flagship quote button is missing on the archive as well
Help I purchased the lucky bag and already paid but the bag don’t appear in mail box
@dusk grail Head over to #tech-support and I'll help you there
I don't have the B stages of the event after clearing A.
@sturdy dew Part 2 isn't out yet. There's a countdown in #game-news for when it opens
it will be out at reset
Is it that soon?
I didn't even know. This day has flown by
Sorry my bad
The game has crashed twice for me. Not in a row, however. Once was when I was doing auto runs of the new event map, and happened soon after the fight started. The other time was just recently, however I was not even playing the game when I got the message of 'azur lane has crashed'. I also had not been playing the game for a few hours because of school.
@leaden inlet More than likely due to push notifications. They can not show up and/or cause the game to crash. It's a known issue to the devs
Ah, that explains a lot actually. Thank you!
No problem
If you want to, you can disable them in-game to stop the crashing
@analog sphinx Please read my above message
If this is about sub idle animations, it's a known issue https://trello.com/c/tQ1FvZ8M/577-submarine-idle-animation-doesnt-animate
User Info: 201859922
System Info: Xiaomi Redmi Note 5A, Android 7.1.2
Frequency: Randomly. I'm not sure why it happens
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
**How to Re...
Low, Android
Can anyone help me ???? I have serious problem with my account
again, i havent bought anything
not one dang thing
i should have, 1040 amulets
yet in exchange i only have 140
I just noticed this earlier
and you haven't bought any from the bottom of the shop either? 
Try restarting to see if it's some sort of desync, but file a bug report if it doesn't resolve itself.
I see 3/5
oh hey where?
Coins
oh
Think that's where your's went
No problem 
Glitch?
Possible corruption/restart fix
if a restart doesn't fix it, you may need a reinstall, but make sure you have your account bound.
It's known, I'm fairly certain. But let me check in a bit.
Is It supposed to be "Feet" Or "Fleet"?
my brain cringed at the thought of it truly being feet

its known anyways though
but wait, fleet doesn't match the noun verb agreement with are... but feet does.
er...
about that...
Idk, but I just quick-translate the japanese one
and it's supposed to be translated as...
"Beauty"
text can vary from version to version
it seems whoever logged in past a certain time can enter b/d maps, since i could as well after relogging
Not sure if this is where it should be but did anybody else on iOS dl the update to AL and now the game is constantly crashing? 
notifications are bugged, disable them for now to prevent crashes. If it persists, please let us know.
Is the spacing intentional?
Sorta maybe, it fixed word breaks, but now everything is formatted oddly.
monkey's paw style 
Login and the app crash immediately
I'm on iOS and I disabled notifications but I'm still experiencing a lot of crashes. Prior to the update I never experienced crashes
iPhone 6
Never knew Notifications can lead to crashes
Do you have any indication of what might be causing the crashes (battle stage, exercises) or is it just sporadic?
Since you've disabled notifications, I'd have to assume that something else is causing the issue. Game just got an update, though
This is still happening post that little 10 MB update a few minutes ago
Hopefully the devs can track it down

I wonder why I can't IAP bundle?
could you please access log mode and record video before the crash (since you cannot take an ss)
it say Invalid input
how to access log mode https://cdn.discordapp.com/attachments/468804420801527810/565884392195751957/unknown.png
and if you record it - please upload it somewhere and report this bug via belfast bot
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@carmine ravine update your app
bad translation
reported yet? double word.
Ok sure. If I can reproduce it and catch it on recording I'll upload the video
@cold cradle report it with the bot
@remote tinsel not exactly "fixable" 

u are a bot though 
-20 battles in pvp with crashes. disabling push notifications does not help
corrupted data, reinstall the game


