#bug-reports
1 messages · Page 59 of 1
Just want to know that, why is the stage SP1 already cleared??? Even tho i havent played yet
restart your game, probably weird desync
Ok
should be T1 AA plates in the second row, I think
btw
report it
im not getting any drops on A2
I tried to buy both the bag and the gems. Same error for both.
is this just me or everyone else is
@static slate The Google Play error? It's known and being worked on
Oh, it's Google Play doing it? Oof.
Oh
I checked #server-news
And yeah, looks like the error would only occur on Android. Well, wish them luck.
@thick flume What exactly do you mean by drops?
I just tested and I have them
probably just a bad desync on my part
sometime have no drop
is there a bug/mistranslation with sheffield's shiny sheff skill?
seems different to the one on the wikia
what exactly is wrong? 
If the only thing wrong is "not the same as wiki" - no need to
https://gyazo.com/8c12fa3ccc0fed2eb38c02dd39046d9f compared with this
it means very different things
lemme check
i also getting no drop on A2
get it
@manic radish @opal skiff I checked JP wiki and it's the same as in-game, so something wrong with wiki info
so if I'm understanding it right, sheffield's skill only affects herself?
looks like it, yes
Colorado's SD is not moving on event stage
well, this changes things a lot
it's also possible I'm misunderstanding bad auto-translation from JP wiki of course
but it sounds really close to in-game
@north flume can you give me a link to that skill in jpn?
the google translated version seems pretty ambiguous though, it could refer to either her or an ally
戦闘開始時に自分より耐久が低い味方艦は戦闘中、10.0(30.0)%で受けるダメージを20.0(50.0)%軽減する
k I'll ask someone to try reading it
bug with purchase! No Thade License. I bought a Thade License not in purchases
DM Carol about that issue @tacit raven
summary should be short, stop bulling poor girl @warm cave 
it should be like wiki says

Check Server News about the purchase issues (right now). Seems there's an issue with the Google Play Store and the update.
you absolutely sure?
ah, sending a shorter line works - but would be nice if Belfast could say something like "that was too long, please try again" instead of just staying quiet
at least from what i understand (with my *itty jpn)
Of course not absolutely... ping nozokana. He should know japanese pretty well (i think)

u right
@sudden wolf can you help us translate this line? 戦闘開始時に自分より耐久が低い味方艦は戦闘中、10.0(30.0)%で受けるダメージを20.0(50.0)%軽減する
!help bug with purchase! No Thade License. I bought a Thade License not in purchases. my UID: 202241586
@tacit raven I told you to DM Carol 
when the battle start, ships that have lower hp than yourself, 10 (30)% chance to lower damage by 20 (50)%
isnt that just sheffield skill?
it is
@sudden wolf ye but check few post up in this channel
thx
how to write there?
skill on en says different things
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
https://gyazo.com/e1bb9ad3c57d5443a681ac54fe935151 google translate seems to agree as well
@tacit raven https://i.imgur.com/9ZU0ICP.png
thank
ok, I see, for some reason google translate on the wiki itself works way worse than normal one 
So it got really confusing
I should've just use it from the very start
Why do the event aircraft’s names not match up with the names in the plans in the last pic, is that how their names were localized?
Known translation issue
3
It doesn't matter that much really
Whatever you find appropriate
We will re-evaluate it anyway
kk
The game restarts continuously for no reason, even if I stay on the home screen. I also have bug with textures quite fluently.
make sure it's bound to twitter and reinstall
Ok
alright, sent the feedback via belfast
I just have to link my account and then reinstall the game, right?
@mental parrot yy, most reliable is twitter
Thx
The game still restarts
rewards; phase 1 is missing a bulin, phase 2 is missing a gun and a t3 pom pom, phase 3 is missing a purin. all quite significant rewards
never mind the 9 T3 blueprints from phase 3
@mental parrot have you deleted app data as well?
Yes
so user data, cache everything and still nothing?
If thats the case, personally i have no idea what to do.
Might try to restart phone as well and see if thats will do something
@subtle pebble our rewards pool is not the same as JP/CN
thanks anyway
well yea i noticed, but its also weird that instead of 200/400/600 for us its 199/397/596
just seems like stuff is missing
what about some recent updates of other apps which could possibly interfere? Like some power saving thingy, antivirus etc.?
the problem is not recent, its date almost from when I installed it
and what device?
how much ram does your phone have?
Can't buy lucky bag on Android?

people being racist isn't a bug. 
Well yostar is chinese company so.. kinda disrespect?
and you're not supposed to ping the staff in general chats like that. if you want to report these people DM them to GT racer or ALO when they're online.
I literally told you to DM him twice

🤦
I'm saying you should direct people to it instead of "DM Intern"
[EN] Shiny Sheff: If own HP is lower then fleet flagship's, x% chance to reduce DMG taken by y% when being attacked. Does not work on status effects.
[JP] Shiny Sheff: Allied ships with lower health than Sheffield at the start of battle will have a 10.0% (30.0%) chance of receiving 20.0% (50.0%) less damage.

it's been reported already
- The text is worse then google direct translate.
i honestly don't think it was a typo or mistranslate
the skill desc for EN we have is likely what her skill was originally supposed to be
I'm confused between rework or completely mistranslated.
her skill was actually buffed
en is translated only from jp?
No, it's sometimes a mixture of jp/cn, though generally it should be similar. There have been the occasional issue, but please report them through Belfast.
What's the difference between "sunk" and "killed" in azur lane context?
terminology. you don't say "that boat was killed" you say "that boat was sunk" just like you wouldn't say "that person sunk" you'd say "that person was killed"
yeah but in the context of getting their hp dropped 0, is the meaning the same?
pretty much. it's just the correct terminology is all.
i just found it confusing that Juneau uses "sunk" and Urakaze uses "killed" for the same purpose.
Hello, i buy a packet, google play accept the credit card, but the credit card disapproved the purchase and the game give me the packet
#tech-support not here
Wait you got the thing at no cost? 
So im not entirely sure whether this bug even matters but i killed a boss at the same exact time that a ship and a suicide boat spawned and then i had to kill them instead of the battle ending after the boss died
@tropic orbit It's been marked as 'Not a bug' so it's intended
When it was reported a while back, that is
defeating the boss should count as the win for boss battles yes
Well, Aki marked it as not a bug so 
I mean i still won so i dont really mind it just it confused me since the nuclear boss explosion was still on screen and the ships were fine
Sirius doesnt have any Voicelines for some reason? All the other ships talk but Sirius doesnt
It's possible she doesn't have a VA at the moment. Does she?
She does not
Ah i wasnt aware shed be released incomplete
Are there any other ships like that
Some of the newer ships release without VA's yes. Think the two Eagle Union ships for the Lunar New Year were like that.
Plenty
Z35 only recently got a VA in JP/CN
Curlew and Curacoa lack them (they're royal btw)
some of these teir one plates are displayed as teir 2, not entirly sure what is going on there
@lost coral Known issue #known-bugs
ok no problems
Text needs clipping
Known
oh ok, didn't see it in #known-bugs
It's more of the the issue of text clipping itself
any other place to see known issues apart from #known-bugs ?
The bot message nimi sends
There's a trello for bugs, translation issues, and general feedback.
So, this is a bit messy. The lack of any info in the patch notes is making this a bit confusing. Basically JP/CN got a voice update today that introduced a bunch of new lines for Characters and skins
#Base:
Chaser: Rui Tanabe
Mullany: Asuka Oogame
Makinami: Rui Tanabe
Naka: Konomi Fujimura
#Skins:
Eldridge - New Year's Handholding: Nozomi Sasaki
Jamaica - Dark Bolt: Yuuko Sanpei
Chaser - Way of the Eastern Radiance: Rui Tanabe
Nicholas - Mispackaging?: M・A・O
Nelson - Lunar Witch: Yuuki Kuwahara
Belfast - Iridescent Rose: Yui Horie
Mullany - Eastern Radiance Fashion: Asuka Oogame
Isuzu - Fairy Tale Night: Akari Kitou
The entire Base section was added in EN too today, but none of the skins received any new voice lines EXCEPT one line in Chaser's Qipao.
Due to the lack of info in the notes I have no idea whether the skins being still unvoiced is intended because they have yet to translate the new lines, or if it's just a bug.
That's why I submitted the report about Chaser.
Patch notes transparency is something that'll hopefully be handled better in the future since it's been discussed, but this particular issue will probably be handled by someone who's more aware of the issue than me.
Why does this happen? Can it be fixed?
Ik restarting the game fixes it but still weird
@radiant chasm update the game
Unable to make purchase in cash shop
Update the app in the play/app store
@foggy dove it's a new instill ... I had reinstall twice and issue persist
Check if there's an update
Someone came into #tech-support saying the same thing
But when he checked again, there was an update
Okay thanks
👀
OK thanks
No problem at all
I just played through two hard maps, and when entering it the only ship that would appear is the boss, I didn't have to clear 5 other battles or anything beforehand I jsut went straight to the boss fight. This is on Hard Mode 6-4. Is this a bug?
No, it's part of the danger system #461437354872143883
I have a bugs that won't let me build any event ship
waitwut
What exactly is going on w/ it? Is it giving an error or something else?
everytime i try to build limit event ship, It just say data don't exist and give me a common ship
'Data Doesn't Exist:20' is due to a shaky connection and is fixed w/ restarting the app
i got This bug last event and i thought dev will fix It but no i loss god know amount of cubes and coin
Getting common ship is not a bug
i restart the app and my phone
Data don't exist is a connection problem
Restarting the app should send the ship to your dock automatically. You can sort your dock by time joined
If you mean that you think you lost the ship
i dont know
maybe It may not be a bug but I can't get any new ship in construction and It keep showing the message ''data does exist'' in limit build
th message show up everytime i build a ship in limit build
i have high speed wifi
Your phone has issues then
Not connecting to the WiFi consistently
Resulting in this
It's not an AL issue
And getting commons is not a bug
i see thx for the help and sorry, im a bit mad cuz i haven't get any new ship since last year
limit build ship i mean, It can be my bad luck hahahah
Who do i Contact if moneys been taken from my account but i havnt recieved the items?
#tech-support @distant flax
Thanks
pls tell me this is a spelling error and not belchan's new name 
but why translate her name into some french sounding stuff 

Pins in #game-feedback will explain
its actually derived from the french suffix
but english is a little bit of everything
no jp honorific
got it
racist term by the way might want to be careful there

"jap" is rude
call em "jp" if short form
Okee
It's known
👌
glowwormception
Does Genville not have a VA or is she bugged?
Check settings for updated data downloads?
It's all on latest
Ye she has VA
@cosmic pond Try restarting your game while you have the most updated voice files. See if that fixes it
Oh wait, she doesn't for EN yet it seems. My bad
Didn't work
Her CV isn't listed
Oh, then ok
also they might have a listed CV but no actual recorded lines by the way, like avrora, bur she might have only been the only outlier
True, I'll keep that in mind as well
Although, it is weird that we got Chaser's lines put in but not Grenville's since they were both announced together 
And the JP Twitter did state that her recording was finished and will out around the end of Feb, so now I'm not all too sure
is there something wrong with DoY?cuz when i use her in my fleet the game get fps drop
doy? 
Duke of York (btw that was quick to get her lol)
thanks to luck
But regarding fps, unfortunately I can't test it myself and I've personally never heard of a ship dropping fps.
i'll try restarting nox and see if that helps
i'm guessing saturday and sunday are missing
That's the point of the line. She's saying she doesn't get days (weekends) off since she is so hard working
oh rofl
So Sunday and Saturday are changed to weekdays
turns out it was just the nox app acting up,everything's fine
nice
Hey, good to hear
The 3 Weapon skins from the glacier pack arent showing up in the ship equips or in the storage gear section, but it says "owned:3" in the coin shop
You need to open them from your storage
Oh...
Yeah, Lucky Bag skin boxes don't auto open
It auto gave me the ship skin so i figured itd also open the boxes, ty
No problem at all
I still have the sp1 mission
Did you clear it
No
Isn’t that event over though

He already completed A1-A3
It shouldn't be there
wtf
Yeah
Oh, it does say S instead of A. My bad
Restart your game and see if it clears them
It is still there
The missions for Ryuujou's event (if they haven't been done) might still show up since the event is technically still going on. You just can't access the maps anymore.
Well then
Is my rng so bad that my missions don’t go away now?
clicking it takes you to WC map
Oh, was it just never noticed yet? 
I don't have it
my A1 quest takes me to world map
It's not A1 
I have it 

it’s not just me
So yeah, they still appear when they shouldn't
but the A1 or C1 quest takes me to my world map rather than the winter crown map
A1 already completed
They'll likely go away on the 27th when the exchange for Ryuujou's event is over.

It's known.
Is this bug? How to fix it? Thx
Probably just need to restart your game.
I played last night, and start this morning, and still the same
Missing textures for the in-game pop-up seems like corrupted files. Bind your account if you haven't already (Twitter preferably) and re-install the game. Use wi-fi if at all possible since it is more stable than mobile data
How to fix this bugs? It says "Failed to initialize payment system.:10102"
& "System error: 1:Invalid output".
@blazing verge Make sure your game has the most recent update from the Google Play Store. There was a patch pushed out this morning on there to fix that error
@hollow kraken okay I'll try later if I can find good wifi, thx
No problem at all
Thanks @hollow kraken Just found the updates 👍
Nice 
Did you already get Duke of York and the Gold gun from phase 4?
No, that's Phase 3. For some reason it changes to Phase 4 when clicked on. Doesn't seem like it was caught either. Please report it w/ Belbot @woeful ravine
And specify that it only shows it when clicked on please
Oh.
can't link to twitter/facebook after reinstalling the game, it just keeps crashing
Try turning on and off developer mode on your phone and see if that fixes the issue
Do the devs know that sirius and matchless don't have voice lines?
No problem, just glad to hear it's working for you
@buoyant hemlock Yes. They're not voiced yet
ok, just wanted to make sure
happens all the time with new characters
will take some time before devs add voices for most
Says cleared phase 2 but i didnt get the decor yet so cant proceed to phase 3 
Actually, Matchless does have recorded lines. At least the Wiki has them pulled so I assume they're on other servers. 
can confirm
Are your voice files updates @buoyant hemlock
think hood 's wedding skin lines are on other servers too but not here IIRC
yes
oh wait, i don't think it was matchless
i think it was grenville
i remember building her and she didn't have any voice
she doesnt
Yeah, we don't have Grenville's yet. Her voice lines are new and also her CV hasn't been credited on our version so presumably it's intentional.
https://cdn.discordapp.com/attachments/483224489505587211/548329599117819922/Screenshot_20190221-182446_AzurLane.jpg
Highlighting Phase Two in Supplies changes the display to "Phase Tow"
also, anyone know what's up with that earlier post about clearing Phase Two not unlocking Phase Three that @dreamy cipher posted?
@abstract crest Can you please report that to Belbot via DMs w/ !feedback
@dreamy cipher I haven't seen anyone post this issue before. Can you try restarting the game as a first step, if you haven't already?
literally restarted the game quite a number of times alr 
will do
items are still in the gacha, but the game wont let me pull anymore since it says cleared alr
Well then. Since this seems to be user specific (at least for now. hopefully it doesn't become common) can you try re-installing and seeing if that fixes the issue? Be sure to bind your account if you haven't already
alright then
also use wifi 
Please help I already email to developers but no response, my problem is got charged twice during buy Glacier blast
when did you send an email?
12 hours ago
yes
Thanks
- you're in the wrong channel.
- you're being impatient.
- it takes at least a day to get a response. the maximum time it'll take is 5-6 business days.
Which channel?
the correct channel is none of them since you're supposed to wait for a response. nothing we can do here. however most people go to #tech-support
so uhm
i dont know if anyone is experience this but victorious is immune to BB fatal damage?
she literally took 0 damage in this screenshot from boss, i tried this multiple times(you can see the fadded 0 on this screenshot on top of tirpitz icon, that was damage directly shot at victorious)
as you can see she is still alive post battle, she seems to have the same ability as hiryuu
Update: this seems to be caused togheter with fortune... i tried pvp and she wasnt taking damage from BBs after depliting her hp bar (she didnt die after taking a torpedo from a lvl 100 jintsuu), victorious is currently lvl 26
Is this a bug or we can store exp now?
It doesn't reset to 0 when resetting the game
some xp can be stored
Like permanently now? Cus it resets on previous patch
It would be nice if we can store exp when the level cap come out
We not sure, I'll ask devs about it
Ok
@lucid moss Yeah, Play Store doesn't like to show the actual update file size at times
so i reported the phase 3/phase 4 thing and apparently bot rejected it since its a known issue? 
https://media.discordapp.net/attachments/535525565436788747/548309019899592704/unknown.png this thing for reference
yes it is known
@woeful ravine Yeah, sorry but in the time frame that you didn't report it to Belbot, someone had reported it as well so we just took their report
ah i see 
Aki, you're so fast
https://trello.com/c/O1fyfjOM it was reported here
User Info: 134586871
System Info: Samsung Galaxy S7
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Minor issue that does not impact core game experience (e.g., misformatted graphics or poorly translated text)
How to Reproduce: Selecting "Phase Two...
Low, Android
how nice of you aki 

uhhhmm is it suppose to say "EX Chapter" ??
I think all events are considered EX chapters?
As in "Extra story chapters"?
I might be wrong tho
yeah, that's been the same for every event iirc
It doesn't refer to their difficulty, just their place in game's story
ooww okay
Ok so I don’t have any images related to it. I got Common KMS ship from Weekly missions as a reward instead of Purple Bulin
...
https://puu.sh/CPWRW.png could have sworn that it was reported before, couldn't find it on trello, but the mail icon rolls over to 10 instead of 100.
It was archived, but thanks for checking the trello
have anyone confirm that the stored exp is intended? which means after the next lvl cap comes out they'll instantly lvl up?

I asked the staff to confirm it with devs is it intended or no, just wait for their answer
(it might take some time)
if i recall it the exp did get retained for a while on cn before cognition awakening was implemented.
how bout on jp server? we're most likely following jp
_ _
its stored on jp too btw
Only Boss node on hard 3-4
@deft leaf #461437354872143883
Oh, I didn't see that. Sorry
Incoming over 9000 more inquiries about the threat system
the time has passed for that
Selling ships through battle interface doesn't seem to bring up all ships. Only 1 or 2 are sellable. Is that intended?
Do you have filters on?
are your ships locked?
most likely locked
screenshot of the selling menu thru battle interface and the ships in the dock menu you want to sell please
Are your ships in commissions/academy/dorm?
only locked ones are
oh
my bad
👀
the one thorugh battle screen got filtered like Flyflu said
dunno why thou
Yeah, I realized that sometimes the filter will apply to retire, seems like it only does so through the full dock shortcut.
It may be a bug, let me check.
Okay 😄
when putting any dark-skinned shipgirl in the bierkeg-bath their body turns pale
the other baths dont have this... feature
as far as i could see, so far tried several others
this one is fine for example
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
done
@north flume how long have it been since you asked them about the stored exp? if possible can you ask them again cuz its possible they mightve forgot about it
stored exp on a ship will be carried over once awakened with mental units,according to wiki
pretty sure that's intended
Correct me if this has been reported, but this aircraft is called Blackburn Firebrand
Known translation issue
Ah nvm then
Torch is not a bad name tho lol
Same thing but shorter and less British
Bugs!!! Cant progress...
I really need help, i clear cache, uninstall and install the game, no luck, can somebody help?
Hello devs, i want report some bugs in A1, can't seem to finish stage as the boss doesn't appear
Restart the game
I'm not sure if it's intentional, but this tab with Deutschland has been here for ages. Is it just me that has that?
It's just general tab to get access to the events page
I restarted 5 time the game
still can collect my coin
- carachter walk but stay on the same position
not sure if a bug but i cant seem to see sheffield on retire even when shes unlocked
ive tried restarting and locking and unlocking both sheffs
Ya it's a problem
Sheffy is getting filtered everywhere for who knows what reason
And other event ships too
@abstract tulip Can you check what filters you have set on your retire screen please?
Odd b/c I can see mine in the retire screen 
Also, are you trying to sell through the battle interface or in the build menu?
@abstract tulip
build menu
@abstract tulip Sorry for the delayed response. So after some testing, I can't seem to recreate this scenario. My Sheffield will always show up. And since no one else has reported this specific problem, I can only think of suggesting binding your account and re-installing the game if possible (also over wi-fi) and seeing if that solves the issue
greetings, am I supposed to see this still? I tried updating with playstore as I saw, but that did not fix it
if I click "go" it just redirects to A1-A3
Yes, Ryuujou's quest are still showing. It's known
okay 
Is is just me or current IOS cilent got crashed more? Often while sortiying and pvping.
ok nvm i turned off my flashlight and the app stopped crashing
So it happened to me that I still hear event bgm when I'm in battle, and I actually enjoy it since it makes the battle more intense, still I'm putting that out because I know it is not supposed to happen
Global chat shows people building SSRa from previous event, Divergent Chessboard . Graf Zeppelin in the screenshot, Z46 also sighted. Not sure if it’s a bug with the name identification or they are mistakingly in the current build pool
It's likely this person (people) has not logged in since December.
It's still crashing, IOS cilent
Nothing's wrong with my phone, the game just reset after a battle
it's just people trolling.
you can't get the ships from the DC event anymore but you can hold onto the ship for as long as you want. so if you want to troll people you could save deploying graf for later down the line.
Can somebody help with this, my patience running thin now, it seems im the only one suffering from this bug.
Some further explanation or description would be helpful, and if you at least tried restarting?
If you explain what you're trying to do that causes this, it might help.
It was reported before, but got moved to fixed. We don't know any way to fix this on our end, so you might want to contact tech support
?techsupporten
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol#3457 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
Just keep in mind it'll take 1-2 business days for them to get back
Also, it might help if you take a screenshot with log mode on when it happens (video how to activate it - https://youtu.be/p1Yl9InTWzk )
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
I have tried all, restart, uninstall then install, all of them, yet still like that
Is this supposed to be normal?
Try restarting your game and seeing if that fixes the issue
it's normal
uhh I'm lvl 77 HQ and my last 50 oil comms are all lvl 50 1.2k oil cost, or is this "working as intended"
yes
inconclusive or 
is this "working as intended" was the only question tho 🤷
oh ok
Not sure if this is a bug or a mistake from the wiki but D1 took 5 battles before boss node showed up ingame even though the wiki says it only takes 4
👌
also next time
this is for #wiki-feedback
since its more likely an error on the wikis end
My bad, I thought the wiki was correct since it was 4 battles for D1 on both normal and rerun versions of the event (which was probably the case for JP/CN servers)
do you mind testing it again then?
I'm doing a D1 run again to double check
I'll also try relogging after the 4th battle just in case
Can confirm that no boss node appeared after the 4th battle even after relogging
It was only after the 5th battle that the boss node decided to show up
...

???
you could've just left message in #wiki-feedback
^
alright
damn it's been so long since I got a ping here
Why mention al of wiki team for that
bye~~~~~~~~
tfw this blanket ping revives irony tho
didnt know theres so many wiki team
ok, lets stop before EVERY member of the wiki team leaves his message 
i'm laughing harder than i should at this
(also why wiki-team taggable? I thought only wiki staff is)
for this purpose
I thought that I muted this server, but apparently not
whys it pingable
like I was asking the guy to check, but I had life things to do and would of fixed it when confirmed
somethings dont need to be urgently changed for future reference, you could of just @‘ed me, I am in the wiki team @wild heron
you're an artist
yes. and she's also wiki team.
I quit playing this game sorry 😂


ok, lets stop before EVERY member of the wiki team leaves his message
This weird line break happened, has it been reported before?
Another pingo 
wikiping
pingo
umm
is it me but evertime i got disconneted from the game, my game suddenly crashed
it didn't turn to be like this before, and i need 5 min to re-enter the game
So, a friend of mine tabbed out of Azur Lane on his mobile and it got caught in an infinite loading screen. He tried uninstalling and reinstalling multiple times but keeps receiving the error: "Hash file check failed. Try again?" which simply results in the loading screen glitch again.
Is he installing it on a SD Card or wut?
presumably? It's his mobile after all
wait...things don't normally install on the SD card do they?
It could be a modified SD card of a smaller size so some files are getting overwritten while installing
But if the SD card is ok then that could be either low phone memory or network problem
the thing is, it was fine up until he went and tabbed out of the game. when he uninstalled and reinstalled the game, he did make sure to remove some space just in case that was the issue
By tabbing out you mean exiting and reentring right?
yes
i feel as though this is gonna be tricky...
Never happened to me so can't say the cause
there's pin in #tech-support about that
I can't crop rn, but it should mention this exact error
think i found it, i'll take a look
so, the issue there was [l2d] or something that everyone was getting at the time, but in his case, it's just Hash file
that issue was solved with a patch also, from what it looks like

Planes mistranslation. Localization made names to be "torch" and "glowworm" when the correct ones are right there in the background
known
Um i dont think that ship class exists
Huh. Can't seem to find it on the Trello. Surprised it was never caught before. Can you report that w/ Belbot please, @obtuse pier
@north flume any update regarding stored exp
@obtuse pier Thank you for the report
but just for future reference in-case you ever have to do it again, for ship specific translations, the summary should just be the ship name
Was my first report ever so i guessed most of the things to do sorry
Well Belbot does state to use just the ship name, but either way it got reported so we're all good. Thanks again 
I've run into something really odd
I was mid battle, and everything just stopped
No firing at all
Tried leaving the battle, even switching fleets, both broke. I'm gonna try restarting BlueStacks and see if that fixes it
Anyone else seen this?
Seems to have fixed itself after restarting, I have no idea how it happened saddly, i was running on auto and was off screen
iirc that's a known bug. restarting the game should fix it.
Oh, sorry I tried looking for it but didn't see it.
Not sure if this is a known bug but it's new for me
ya it's known.
just restart the game. the ship should be in your dock. if it's not then it's lost.
Alright thanks
Possible Bug :
Ship : St. Louis
Skin : Spirits in the Snow
She keeps yelling "Lucky Lou" everytime a skill activates.
The Voiceline gets activated with her "Anti-Air Mode" and also with the "All out assault".
This should only happen when the Skill "Lucky Lou" is activated. It would match at least with her Skill
Currently she is spaming this Voiceline every 2-5 seconds and its annoying.
when reporting a bug you should be serious or else its hard to take the rest of the message seriously
her skill activation line is Lucky Lou by the way, so every skill she activates she will be saying lucky lou (also it is not skin specific afaik)
It is a serious message. They cant be serious with this one voice line that overlaps so often that you consider throwing her away or mute the game. So i thought it is a bug because Anti-Air Mode procs all the time and i have the skill only on lvl 1. Havent seen any other shipfu that goes nuts with the activation line like her.
Yeah, the anti-air part isn't a bug. It will always proc skill lines
thanks for changing it to her actual name 
And I checked for 'All Out Assault' on my St. Louis w/ said skin and that doesn't proc her line
I have to rewatch my event run if she didnt proc that line on your side. Maybe it overlaped with other skills and i thought it was with all out assault
Remember this complain guyz? You can fix this by yourselves in case someone encounter this, this bug will duplicate your ship to other fleet, all you need to do is to clear all fleet then add ships again, it took me almost 2 days to figure this stupid problem

Sometime when im going back on main screen this never ending loading was kinda annoying. And i need to restart the game just to make it disappear... 
And it happening alot lately
<4, not =<4
3 ship per fleet ,hmm
I think it was mentioned that you can have second fleet full, you'll just need to retreat it before doing boss fight
But I'm not 100% sure
Known
not sure if considered a bug, or more tech related, but shouldn't gear loadouts be bounded with account?
no, it's device-based
they're saved local? I reinstalled the game and noticed that, and it's a bit annoying having to equip each ship again cause loadouts where cleaned
can't there be an option or something for loaouts to be saved with binded account (or server side idk) ? it's a bit of a nuisance to having to make loadouts again after a reinstall (or installing on a new device)
It was suggested previously https://trello.com/c/aEDRBauC/184-synchronize-equipment-loadouts
"the saved equipment sets are not synchronized over multiple devices, that would be really great to add
"
OBT, Medium Priority
oh i see
Where do I report for buying gems and don't have
is this a rework??
no
No, just a translation issue
Description: I tapped the skill icon in the character screen
Perceived Severity: The text is in English with glaring mistakes, but is mostly understandable
Corrected Translation: Allied ships with lower health than Sheffield at the start of battle will have a 10.0% (30.0%) ch...
High
This is in #known-bugs
well, then it's must be most bad translation i ever see, even how the skil works are already different
there are worst uncorrected ones

maryland skill has her numerical values mixed up, ark skill doesn't require hitting to slow, tanikaze skill says she takes more damage from aviation when she's supposed to take less
z46 also had this issue
it most likely was the original skill sheff was planned to have, but was sent by mistake to the translation team
the way EN bring up their own version of translation actually make some ambiguous statement
unfortunately it's the weekend so we can't expect too fast a fix
why don't they just stick with the already translated one in wiki
Wiki TLs are done by our own wiki translators directly from Japanese
yeah and i think it's already great for some skill translation
A little bug but still a bug
Event map B-1 and possibly D-1 the fleet size indicatoe of fleet spawned at B4 seems to overlap with the island
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@autumn ocean do report it thanks ^
Now I'm new to the azur Lane discord so I'm not sure if this is why I should post this. (But I seem to have come across a problem with commissions as even though I have a level 100 laffey retrofit it won't let me use the auto assign button the commission is the big research commission and it says it only requires level 70 and I can go in and manually assign laffey to it and it will work it doesn't bother me too much but I do see it as a bug)
restart game
Cuz she's my only other ship that I have available for over level 70 without breaking up my main fleet
I might just be prioritizing lower level ships on auto.
pretty sure advice can't pick level 100 ships anyways
since they don't gain levels
they pick the lowest level ships that fulfil the criteria
it's not a bug
Okay that makes sense because I just pulled out my Minneapolis and Yorktown of my Maine fleat both level 100 and it didn't Auto assign thank you and once again I'm still kind of new to azur Lane and everything
So, I had a quick scroll but didn't see anything, one of these things is not like the other...
While it's not that hard to notice - please report an error properly next time, instead of starting this guessing game.
My game loads to this screen and then goes to a black screen, I'm in the EN server, when it loads to this screen it also seems my Internet connection is just not working but its working fine for everything else does anyone have some advice?
Hello, the translation text in Ajax's introduction is truncated. She definitely says something in 3 sentence after "Commander,"
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@north flume done it! Thank you!
is it me or it's hard to change sirius's position in pre-battle formation screen?
(happens only if you drag sirius)
erm hello Belfast left hand(s)
what the
i am almost certain that is corrupted and not actually a bug
but i have no means to confirm
compared to other ships, changing position with sirius is harder
I actually don't know who's typo is wrong. 😦
@north flume any update regarding stored exp
no, stop pinging me about it 
yeah but you asked that question long time ago
I asked it Friday when they were already leaving
and it is not an urgent matter anyway
uh, it kinda is
even if it not intended - it changes nothing for you
it does
if i can store 3m exp on my lvl 100 ships
i'd do that instead of levelling other ships
if it's in the end not intended, then i wasted my time
lecture hall is a thing
and many others' time too
lecture hall doesnt give shit exp
its too little
anyway
@weary phoenix is on?
well he's on
they've been idle for the last 3 days yes...
more likely forgot to turn off the computer
did he die in front of his computer
Anyways as restart said.
Do not ping staff unnecessarily.
Wait patiently for your answer.
Actually, between this, constant pings of me and wiki team ping I'm tempted to give you a warning
It is not something game breaking that deserves an immediate response.
So consider this a verbal warning
I think i broke the coms
it's a known bug
I don’t know where else to put this but it seams I’m having trouble buying gems from the store I keep getting an error that keeps saying “purchase could not be completed” and I do play this on an iPhone if that helps in any way
@buoyant hemlock #tech-support
Alright Thanks
Hopefully, this hasn't been submitted yet, but me and many of my friends have encountered a bug where they appear offline, but they are still active in game. This prevents anyone from sending them messages, whereas the "offline" player is still able to send messages out.
Is it something that's being worked on? Will there be a fix for this issue anytime soon?
@cunning nimbus I would assume that the friends appearing offline is due to a connection issue w/ the game servers rather than a bug. But sending messages to offline friends has been suggested which would solve your problem. You can upvote it if you would like to help it gain vision https://trello.com/c/mQcu3Vvp/291-send-messages-to-offline-friends
Please allow sending messages to offline friends
OBT, Medium Priority
@hollow kraken Okay thanks for the response
, I'll go ahead and upvote it
@cunning nimbus No problem at all
@blazing eagle Are you getting that issue when trying to move your ship?
It's when I finally wanted to attack the last mob. That system error appeared. Then it didn't try to attack me at all after that error message prompted even though I moved around it.
So the Siren on the map didn't move after that error message? Also, are you able to reproduce it?
Yes. Yes, whenever I want to attack it. My friend told me about that bug yesterday so I'm here reporting when it finally occured to me.
So whenever you or your friend (whoever is experiencing the issue) attempt the event map, you get that message? Or was it only that one time?
I don't know about him but this was the first time I encountered it and wanted to report it immediately.
Hm...I FEEL like this was talked about before but I can't remember or find anything. 
I'm surprise no one posted a screenshot like that.
I guess I'll tell my friend to screenshot it when it occurs again.
See..told you about that error yesterday... so, there are others who also happen to encounter it. What will happen now then?
@blazing eagle what happen to your game then?
Failed to get 3 stars. 💦 Well, now you know what to do next time.
Typically
Any system errors in game are due to connection issues
And they are resolved by simply restarting the game
The siren not moving is probably (yet) another side effect of this
ok so i had the mission "clear B1 or D1" i've beaten both B1 and B2 and it didn't give me the reward. i just finished my first run of B3 and finally it gave me the reward.
also ya the siren bugging out is due to a connection error. as before a unit moves the game needs to sync with the server. (for some reason)
I didn't know the 'Invalid Input' error could be connection as well b/c I always associate that one w/ the shop error. But now I know
I restarted that game and it wasn't fixed. Oh well...
hi, i'm coming.
Can we put glitches in here too 
@red nymph this isn't exactly a guessing game you know
I don't see anything wrong with it
@viscid lance yes, but check if it's known
it overlap
I don't see anything wrong with it it is literally circled 
@red nymph can you report it with the bot?
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
It's possible to swap to EX Dangerous difficulty while a stage is in progress but you can't swap back without returning to the main menu and re-entering the event overview screen
Hi, does anyone else have this problem?
it is known
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol#3457 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
alright thanks
I cleared the EX levels yet I am still not awarded with the item
looks like
Click the orange button in the bottom left, clear that stage for the reward
Event stages are E.X., it's referring to EX Dangerous, I think
Well that's not how it works for the previous event stages we had
different requirements this time
restart game
I have a bug. I cleared EX dang stage got throphy and all is okay BUT it’s literally impossible mathematically to get 3 stars on it BECAUSE one requirement is to deploy only 4 ships but the other requirements are to have 1500 firepower + 2500 anti air. Why so much antiair when the boss doesnt even have planes? Is it bug? Should it be something else? Not to mention it’s impossible to meet those requirements with 4 ships only to even enter so you can’t deploy 4 ships and get the 3rd star. San Diego which has highest AA stat has base AA around 400 at lvl 100 with equipment lets say 400-500. Even if I could deploy 4 sandies I wouldn’t meet the AA stat alone. So how is it meant to enter with only 4 ships and get 3 stars?
it's ex cos it's supposed to be hard 
ofc there'd be tough restrictions
I'm having an issue with launching/loading the game, it hangs at the title screen with the loading animation playing over it indefinitely
Nvm, it was just internet issues, sorry
I really don't want to become "that guy who curates love lines for ships", but it seems to me like the translation team, or their QA might be trying a little too hard so save us from evil feelings, even tho there's a heart that reads "love" on the damn screen. Or they just dont know Japanese. How do you translate チュッ (CHU) to PINCH. For the record, I also do not know Japanese, or a lot of it anyways, but Saratoga's line doesnt have this problem. Help me I am triggered by the tiniest of things.
I already checked trello, there is not even a Concord card. Can I put this on Belfast?
@timber wadi You can report that to Belfast by DMing her w/ !feedback
Has anyone suggested that "LECTURE STARTS" in the lecture hall be changed to "LECTURE TIME" or something similar, because it currently implies that the class won't start until the timer runs out, but the timer counts up instead of down. The timer counts to 12 hours which is when the class maxes out, but the translation doesn't intuitively make sense.
its been discussed afaik
Thanks, just wondering
Do ship nicknames not transfer over from one device to another?
I recently got a new phone so when I was looking at my married ships I noticed their nicknames were back to their default names, I opened Azur Lane on my previous phone to see if their nicknames are still there and they are. So what's going on?
@velvet girder check that you do not have "hide custom names" checked in settings.
Can some of you fix the internet connection issues in Avrora server?
it's more than 1 hour and i can't connect yet, i'm using IOS btw
even i reset the router, the problem is not solved
Working fine on my end. Also playing in Avrora server.
Before reporting feedback, please check on
https://feedback.azur-lane.moe/
to see if your feedback is already listed. If you want to report a bug or translation error that is not already listed there, please DM @Belfast with !feedback . Thank you for your cooperation, Commander!
I can't send commission, is there any bug or something?
I am not sure if it's a problem with my own app or a bug for everyone but, even though I did the sound update I still can't hear Sirius' voice anywhere in the game.
@gritty nymph sirius has no va, you can see it in collection
@languid aurora restarting the game should fix it
It works 
do you come here for typos?
ok thanks
because you canceled it at some point?
Nope
When complete straight use blue without notice the points

1St time see 62 at back 😂
Afaik this should be PLAN for people's liberation army navy
yep, legal issues
Is it normal that in phase 4 after empty the 1500 I ve reward that I can t take?
That's the third. @buoyant hemlock Can you report that to Belfast by DM'ing her w/ !feedback for now, please. We are also checking if a re-install is a possible fix
Ok
I ll do it when I m at home that from phone have no idea how
Ok I found how done
Sent the screenshot and the feedback to Belfast
go to "A" map
then press hard
err
@buoyant hemlock we didn't receive any
you have to DM her and use the command first
@foggy dove tried that and still gives same message.
then press hard
I already went ahead and put in the Trello, Ender. Just to go ahead and get it taken care of
I can't claim my Sp2 for some reason, even though I completed it 2 days ago
@buoyant hemlock SP was for Ryuujou's event
@foggy dove i've sent again but i think i miss 1 screenshot
if needed sent me a message
ok i'm arrived late, sorry
toaster went ahead and made a card for the bug since we never got one that went through until now
Yeah, I just went ahead to get it done. Sorry. But thank you for going back and filling it correctly
ok thank you i was at working and from phone was problematic
The game crashes for me whenever i try to link my twitter account does anyone know how to fix this issue
Are you trying to login to your bound account or just link your AL account?
Login to my bound account
turn developer mode on and then off and try again
also this is more of a question for #tech-support for future reference it exists
Oh alright thanks i'll try it now
yes because akatsuki is a different ship

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
i reported it but i play this game on a chromebook and the only choices are andriod and iOS
what should i choose
are you using an emulator or
this game is on play store
it would fall under android
If you choose 'Translation Issue' Belfast shouldn't ask for your device type. 
Unless I'm misremembering her process
Yeah good point. It would be helpful. @wise granite Are you sure you choose '2: Translation Issue' on her second question?
Yeah use !abort and choose 'I want to start from scratch'
The most recent post in #461437354872143883 will explain
Ok thanks
No problem at all
my stored exp is gone
that's my old pic but most of them have above 1 million+ exp
Yes. The stored exp was a glitch and it was patched out this morning
Yes, but they have cognition awakening for advancing level caps which is what stored exp is used for. We don't have that feature yet
isnt that feature implemented before cognition awakening is a thing
also this bug doesnt seem so "bug"
considering that we have these "bug" before, but everytime we refresh the game
it'll be gone
but this time it doesn't
The fact it was removed means it was a bug
Or at the very least unintended to be available yet
then they shouldve told beforehand
like just say "yes or no"
honestly
the answer to that can save lots of time
i couldve level my lvl90+ to 100
The CN server got it before cognition awakening if prev patch notes on the Wiki are correct, but JP only got it once that feature was available. And we're more akin to the JP build than CN
They weren't sure themselves as this was inconsistent on their end
It wasn't announced to be a feature yet, so you shouldn't have assumed that
no
i didnt assume that
2 people with staff roles convinced me its real
im still trying to remember who was them
Lil mods are not devs btw
discord staff





