#bug-reports
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only slightly. it's the outer shape of the eyes that tipped me off.
but a bug*
Now I'll always see that pixel when I look at Amagi lol
lol ok look at this. main screen 1 expression. no stray pixel.
Welp, that's two Amagi bugs
lol
i don't think the game using a different expession for the barrage is a bug though.
main screen 3 expression. stray pixel.
ok wow a lot of her expessions have the stray pixel. lol.
yeah remind me to not look near her face
it doesn't make sense for a non-default expression to be used for BB artillery...
do Kaga BB or any new skins have different expressions being used for artillery?
no idea.
I'll go check Kaga BB and see if the same issue comes up.
you would have to check all ships with expression

k nvm
could bring it up with the devs to make sure but other than that we wont know if its on purpose or not
It's probably because the voice and the expression change is triggered at the same time
I checked the a video of a jp player, and it seems as if the default expression is used
I would of checked, but the 2 weeks of me playing everyday and using 6 cubes everyday meant nothing to amagi
I'll attempt to get the bug report into #known-bugs when I get home. I'm guessing Belchan takes stuff from the google forms?
nope. you just dm belfap bot !feedback and it'll walk you through the process.
No Discount on the Gear Box Supply
Known, not sure if intended
Just realize ning hai name not write in english
I was attempting to reproduce the same issue I had a bit ago, but the expression corrected itself. Reloading the game might've fixed it (or in an unlikely case, the expression error is tied to the level 90, and leveling up solved the problem). Regardless, bug is fixed for me. Report anyways?
If it's not consistent/unable to reproduce - no real reason to
Noted.
hi I'm new to the server but I wanted to ask if anyone else is having a problem with dorm? My girls aren't getting any affection & haven't for about a week
what do you mean by not getting affection?
- please make your name taggable
- girls don't gain affection in the dorm, they gain morale
?morale
Morale determines how much EXP a ship earns. It's represented by the face icon next to a ship's name.
Sparkly green: Morale >120. Gets 1.2x bonus experience. Flagship enjoys 3.6x bonus experience when MVP. 1.8x otherwise.
Green: morale >= 80 and <= 120
Orange: morale <= 30
Red: morale = 0. At this stage, every attack will reduce affection
Morale is consumed when engaging an enemy fleet in PVE, including ambush (-2) or when a ship is sunk (-10). Nothing else (including PVP) decreases morale.
Morale regenerates at the rate of one point every 6 minutes. Ships on the first floor of the backyard will recover at the rate of 40 points per hour (50 if married), and ships on the second floor of the backyard will recover at the rate of 50 points per hour (60 if married).
I swore they did? Wow, maybe I just misremembered.
occassionally they'll get a little heart
if you tap it, their affection increases by a fraction
but the mechanic of the dorm is not to increase affection, but morale
I swore if you left girls in there, their affection for you increased. But that makes sense now.
Thank you!
Nope. You can leave girls as secretary to slowly increase their affection though, up to 90 affection.
Hope that helps
Yeah I know that part, I think my brain just got scrambled. Good night and thank you for your help :)
Can't see anything
tbh i thought they got affection too
since ever
When fired out of the cannon, the ship girls body disappears.
When i try to touch the kisaragi event cloud,this hapened
@queen oar restart your game
Yes,i did restart my game,but somehow all the event cutscenes is unlocked after i restarted my game
ye, mines unlocked too, but are you able to start the event mission?
Yeahh,i think the next mission is already available on missions tab
lemme double check that
nope, cant reproduce. did today's mission and next mission is still locked and time-gated.
Hmm,lemme check
Today's mission is cleared,but i think the next mission is still locked
yups, it is. so no bug. 
So,should i worry about the completed unlocked cutscenes ??
nope, they'll still show as normal tmr no worries.
Hmm,ok then. Thanks
It is a bug actually 
which part? the all scenes unlocked part?
I think it borks up the cygnet event as a result
Wym?
Unless I'm mistaken, the lunar new year ones are all opened up, but the cygnet skin one got locked
I just checked and my cygnet ones are unlocked
well anyways
Just want to ask, i always have to download every time i login to game since last maintenance
Is it different amounts?
Idk
But if i download it today, i must download it again tomorrow
Like yesterday and today
Why? My connection its okay
obviously not
try using wifi if you're not already.
restart.
My phone?
no the app.
That happens cos of shaky connection
i cant conect whit faceboock its says unkown error:100811
Reference message to account trouble shooting in #tech-support , including login issues https://discordapp.com/channels/456397991847395339/488684387932700672/516018027175870464
speaking of events, I just noticed that both blessed NY and lunar NY folders are missing in memories ...
Known
Erm... i have a build slot bugged with this
Known, try restarting and see if you get the ship
Restart fixed it thanks ๐ not sure if i got a ship from it
You can sort your dock by newest to see if it's there
minor bug here: when fighting the boss from B2/D2, there is a part in her pattern where she shoots a bunch of blue balls, if you pause the game when those balls are on screen they start becoming brighter until they turn into tiny suns, I think it's part of that projectile's animation and it just plays normally while the game is paused, they just move too fast out of the screen to reach that state normally

Not sure if necessarily a bug, but certainly not intended as well
report it with Belbot
Is this know bug?
*known
I mean maybe not a bug but just some displacement text thingy
it's a bug. not sure if it's known or not.
Not a big deal
Basically your screen can't fit everything, so it looks like that
Weird stuff, but really old and too hard to fix for small benefit
Amagi's slowly breaking this game lol..Jk
hey so is new year eldy skin glitched ?
please be more specific
its really pixelated and bad quality and when i touch her boobs she doesn't say anything
could probably day something a lot less weird than saying youโre touching her boobs and nothings happening
yes i did and sorry
restart your game or phone
I broke the game xD
I didn't know if this is bug or not. If i start exercise e.g. 1 hour then immediately cancel the exercise then change to the 8 hour exercise. I still get notifications about 1 hour exercise finished
you mean commission?
well, obviously not PvP battles, but still 
Anyway, don't think I've ever heard about that
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Report it with the bot please
Ah yes i mean commission.
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
@gaunt warren not just that one, the entire dialogue after the screen goes black is all over the place
Laffey says she'll get costumes for everyone next year, and Ayaya answers Laffey-style, and so on
Has the L2 dorm not viewable by friends and guild members been reported yet?
Had both Full Course and Royal Gourmet buffs in dorm. Used a Full Course in the dorm and it added time to the Royal Gourmet food buff instead of the Full Course but still gave 20000 food
There is no boss fleet... I'm doing C2 Event node.
restart the app
this randomly happened upon booting the game
disappeared shortly after relogin but I still think it's worth being reported

is the ship commission broken?
@smoky cosmos if it randomly happened its hard to report it and it becomes low priority because the devs literally cant help when you have no way of recreating it
please use log mode next time it happens
(video should be pinned in #tech-support I think?)
will do
there is bug that you win battle and kill enemy, but they din't count at all.
- Try restarting the game
- Record a video and see if you can reproduce the behavior.
oh wait
actually
isn't there a weekly mission for "claim victory 50 times"?
I don't think those top 3 unlock until you complete that mission, so it makes sense that you don't have any progress on them.
Since I can see your "claim victory 100 times" is 50/100
Would not getting gems that I payed for count and a bug?
Thank you
Pretty sure the scripts on this got mixed up
As similar as they are. Theyโre both adorable either way, but yeah, this sceneโs a bit mixed I think.
You can submit it via Belfast. A lot of people have mentioned it but I don't think anyone has actually submitted it
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
It's known
!feedback
@glacial furnace DM the bot
they read it but still skipped the important part 
Oh. Sorry. Haha, donโt use bots very much.
Uhm does anyone experience when peting Akashi she doesn't have a heart react.
Is it not a bug?
Max affection
Uhm what i mean in on shop cuz when you pet her she give reactions right? And now its not
Yes
Is it also caused by her affection? But i think my akashi's affection is only on Friend state only.
Not that affection
The shop akashi has different ones
She gives you rewards based on it
If you whale a lot, you'd hit max affection fast
And then she stops giving hearts
Ohhh so it mean my shop akashi already reached its maxx affection?
Yes
Ok ok thought it was a big or something. Thanks alot ^^
There is an issue which I don't know when exactly happens,when you hold the bb barrage button to aim your fleet movement gets locked on the far right until you let go, on the phone I can just release outside of the bb button and it will cancel the bb barrage, but in emulator with keybindings it is pretty much a wasted salvo because the fleet will just keep pushing against the enemy field and then get pushed back but not enough to actually hit the enemy. I know the game is already supposed to ignore movement when you press on the attack buttons, as it doesn't happen every time I'm trying to aim the special attacks, but there is something broken with it
Not saying I don't believe you but, could you record it?
Tho I'm not 100% sure whether it's possible to show the list of key actions on Emu on screen
I think it's possible but not sure how
Sorry I have no recording equipment
I've had the issue where my ships drift to the far right before, but I don't know what causes it. I can fix it by just rolling the movement stick around. I've never specifically experienced it trying to aim a BB salvo
I've had it a few times but since I mostly played on the phone I could just cancel it
I don't know what causes it so I can't record it for now
If I figure out how to make it happen every time I'll get a recording up
can confirm the movement thing. it happens for me when trying to manual on emu but not on phone though.
Same on emulator I assumed it was because I was using a controller and it was bugging out.
ya it's some sort of bug with the emulator. i use keyboard controls and sometimes when i go to fire the BB salvo my ships start drifting to the right and they don't stop until i let go of the button. it doesn't happen on my phone but the phone has a different movement bug. sometimes the control stick gets "stuck" when you let go and you have to move it again to fix it. they're both pretty annoying.
i think the drifting bug has to do with how the emulator detects "touch"
Check the pinned messages in #tech-support
Is this bug? I got this screen at my home and battle. I can't see anything. I don't know how to trigger it
restart. if it's still happening clear cache.
Fixed. thank you
Where can report to developer for my account error after update?
@open python whats the error?
After update 5 mb I lost 2 ssr Graf and amagi
First photo after update
Sad
graf and amagi aren't locked. you sure you or someone else didn't scrap them by accident?
No, before update i mlb my amagi T.T
I suspect you just scrapped them on accident without realizing it, but benefit of the doubt, contact tech support
?techsupporten
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol#3457 or AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
don't @ them in general chats. DM them.
Oke sirr
Considering the dock capacity doesn't change from 160, they gotta be somewhere. Hiding, perhaps?
Afro has a good point
Retrofited them into UR, so they don't show up with SR filter on 
how do i open the log in the game?
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
First pin in #461437354872143883 (assuming you're talking about Hard Mode)

๐ค
Restart the game, should be already deployed
Ok thansk
use filters for time joined to check what you got.
Ah I see thanks
I was scrolling though the trello, and I noticed that the commissions tab didn't have anything about the bugged Ship Launch Ceremonies
What's with that?

ok I got a video
I found out that when I press the BB barrage button, for an instant it receives a movement direction as can be seen with the stick wiggling
at some point the movement sticks and it keeps on going right forever
I am only pressing C here (until the end when I move backwards to stop, obviously)
just gotta find a way to get this vid here now

the stick wiggling to the right happens with all three buttons, but I could only get it stuck with the BB barrage one
it happened quite often

Getting stuck is almost certainly an emu problem, it can do it
But yes, it does moves a bit when you let go of button
Lemme check on phone
I had it happen on my phone before
but like I said on my first message, it didn't matter much because I could just move my finger off of the BB button and release and I would cancel the BB barrage and could try again
ok I think I figured something out
the wiggle
when you release
if you retap while it is in that state it gets stuck
I see what you mean now

It's not exactly "getting stuck" as it returns back if you let go
But yes, it shouldn't be doing that
Pretty situational thing, but still a problem. Please report it via belbot

can we praise the fact that someone actually looked at the channel desc?
@frozen robin The issue for the Ship Launch Ceremony commissions that I see people bring up the most is the misconception that it guarantees a shipgirl, and claim it to be a bug when they don't get one. I suppose they all conveniently miss the fine print underneath the mystery shipgirl portrait (A Chance to Receive).
@frozen robin If it doesn't have it, it means no one has actually submitted it
From what I hear, it's not giving ships on the "Perfect" rating.
Oh that
actually
I think we complained to Aki about that who insisted there isn't a problem
I don't believe him though and neither does @north flume
I think there is an on-release action to animate the stick back to neutral, and it interacts incorrectly with pressing anywhere on the screen before this animation has finished - it will happen whenever I release all presses and press the barrage button too quickly, for instance if I stop in front of a boss and immediately hold barrage
I think we complained to Aki about that who insisted there isn't a problem It wasn't Aki
It's just like any other commission where there's a chance to receive something upon completion. You might get something, you might not.
I think some guy has an extensive spreadsheet of these commissions though
and the problem isn't actually not getting a ship
there is one problem I've seen before, I don't know if it has been reported, but on the time limited tab of the commissions it will keep refreshing on a timer forever and it clears the ships you select every time
the problem is that getting "perfect" on the commission doesn't get you the ship, whereas on any other commission with chance based rewards getting a "perfect" means that you got the chance based reward
@crisp sand That's just like... lag or something. You can restart the game or even just back out to the main menu and then go back to commissions and it will be fixed
I think it happens when the commissions get desynced after I keep AL minimized for some time, as I've only seen it happen on my phone
you know when you get notification that a commission has ended, but you check it and it still has like 5min left and you need to access a few menus to force it to update
And having done plenty of those commissions myself as well, I know for sure I haven't always gotten something despite the "perfect".
I'm keeping track of it since it was reported in...
September
It always gives Perfect when you get a "Chance to receive" reward
Not with the spreadsheet, because no point
But I've yet to see it being different
Except Ship Commissions
Doing the commission always gives perfect?
And considering the drop rate for Elite ships, I kinda find it hard to believe they'd guarantee an Elite shipgirl through a commission.
Getting a "Chance to receive" reward always give Perfect
That's the only thing "Perfect" means
Ah. Missed the reward part
Nope. Completing the commission just gives you a chance at that reward.
is it possible that whoever got the perfect but didn't get the ship, had full slots?
doubt
Was supposed to be "nope" in agreement, but that doesn't come through in typing. heh
I think it was a late reply to my earlier question
I think I have a workaround for emulator on the stick getting stuck during barrage aiming situation, so the player doesn't waste his salvo -> pausing the game apparently cancels the barrage
known bug.
Okay ๐๐ป
ah ok ic
God bless #461437354872143883
My game stuck on the server selection screen with pop up server connection lost
What should i do
๐ค
check your connection, switch from wi-fi to data and other way
that's your connection and not a bug
try VPN
Uh i tried those
Didnt work
Must i reinstall the game?
Downloading from zero will take much time
If you think that might help 
inb4 not binded

yea, that would suck
you can try this method if your game is not bound to FB/twitter https://i.imgur.com/lJI7k7P.png
was about to say should probably move to #tech-support for that image 
but just reinstalling is more reliable
Was moving my tatami stage then suddenly I cant back or do anything besides moving it
no buttons work and when I try backing it it gives me this message
It's says data error, just restart your game I guess 
Went away thanks
@north flume my experience with chance rewards so far has been, that "Incredible" doesn't give it, but "Perfect" does - only exception being shipgirls, never got one from those missions, even with "Perfect"
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
please report it
@drifting lily likely full merchant/canteen
Is this supposed to be โtooโ not โtwoโ?????
W/e itโs supposed to say canโt be this cuz Iโm confused af
If she's talking to her rabbits, it makes sense
yeah, I think that's the case
@rustic thorn I think "Cutie" and "Lucky" are the rabbits, and she's leaving her equipment to them (i.e., "those two")
a rabbit name is cutie? i thought she was talking to me
Has this been reported?
Check #known-bugs
Nvm already there
tfw Momo thinks he's cute 
I can't enter azur lane with Wifi is this a bug?
no it's your connection. try a vpn.
@rustic thorn Cutie and Lucky are her rabbits, as you learn during her secretary quest ;)
(you don't need to replay the cutscenes to check, I transcribed it to the wiki)
hi , any solution & how to fix it ?? been stuck with this since 2 hr ago .. restarting my modem but problem still same ... using provider Indihome from Indonesia ...
That's the 5th one 
I can't enter as well. If I use vpn I get infinite loading
@wicked veldt hi , but its fine if use 4G from cell provider , only happen when using wifi from Indihome ...
right
that's because Indihome is blocking AL
so if you're not using Indihome, it works
but if you are, it doesn't
@leaden comet are you in Indonesia?
I'm not using Indihome. And yes, i'm Indonesian
Hmm
I just using ordinary mobile data cellular
I'm using biznet and get straight error with no vpn
Where are you geographically, Amagi?
@wicked veldt using vpn still same ... im in East Borneo , Indonesia ...
^
Did another Indonesia ISP just ban AL 
Idk
Well VPN should solve all the problems
I'll see if I can get a hold of GT or AL Official but it's probably like 10:36 PM on a Saturday for them 
You mean 12.36am 
@foggy dove i've already did. But it got infinite loading
whatever it is
@foggy dove can you teach me how to use vpn ..
GT has informed me he is wrapped in a warm blanket and it is 40 minutes past midnight
so it will probably have to wait until tomorrow
at the very least
So I tried tunnel bear vpn and it works.
Kawa not all the VPNs have worked apparently
I said apparently most of the time cause scrolling up I see revie and heckle didnt
having same problem as Amagi , Revie & Heckle explained , i live in Indonesia .. cant access AL using Indihome but using 4G cell provider (Telkomsel) can ..
using vpn ( betternet vpn ) seems fix the problem , but never use vpn before to access AL since playing the game 5-6 month ago ... did Indonesia ISP ban AL or it's problem on AL side ?? ...
Indonesia ISPs have banned AL before
it's on indonesia's side afaik.

Wouldn't be so much of a stretch to say it'd happen again
so , indonesia player cant access AL wihout vpn now ?? ...
That's what it would seem
This is getting weirder. Now I can log in without vpn. ๐ค
Not that I'm complaining tho.
@bold oar @leaden comet @chrome ore @hallow island try again
oh good, that's one confirmed at least
AL Official told me they just fixed it
Ah so that's why. Thanks man 
@foggy dove can you check with your friend too?
Already asked 
confirmed ..
i can log in again as usual without VPN ..
so , it's on AL side ??
IIRC the way they fixed it the first time was to implement some sort of backend proxy
so maybe they just refreshed it/changed the VPN or whatever
@wicked veldt can go into other servers except avrora
Lexington..
Avrora
And you can get into Avrora?
Yea

Yeah, apparently the VPN login server in Indonesia was dead so they switched servers or something like that on their end 
here i am restarting my modem aroun 9-10 times just to login AL ...
Indonesia doesn't like anime tiddies apparently or something 
This was an issue for quite some time when the game initially released
muslim country, what can you do?
they will naturally be more strict about stuff like these.
I feel like at this point this should be in #tech-support but what do I know 
Well, it seems like the issue is resolved at any rate
i can confirm that i can login again as usual with wifi (Indihome) without any vpn .. and im in Lexington too ...
Glad it seems to be fixed for everyone
Been having trouble with these two commissions. I've tried sending them out with different girls and refreshing by closing the app but nothing has worked. I've been able to do the other commissions just fine just these two are giving me trouble
did you truly restart the app though (I ask this because people think going to the home screen and back to the game is restarting it when you actually need to kill it)
Yep fully killed it and tried again
are any of those ships in a fleet?
there used to be issues where the game would select a ship thats on a sortie but its been fixed
No they shouldn't be
if not then I suggest restarting your phone and trying again, if that doesnt work then I have no idea whats going on
Ah ok seems killing it truly fixed it this time and gave me two different commissions
No idea why it didn't before
Thanks for the help
any error with a number in game is usually fixed by restarting 
All the normal commissions except the long one reset daily, so if you haven't restarted your game when server reset happens that will happen
which one is it really i wonder
same with the hull enhancement with the torpedo icon
known
Thx
This is the wrong price 
it's decided by google/apple
It is? Then shouldn't the "39.99" be changed to "40.99"?
+tax would be $43 something
I have no idea how that works, so I can't comment
I dont know how tax works either considering I live in a no sales tax state 
And iirc, google play/apple kinda screwed over currency conversion by doing 1:1 from usd to euro. I'm not sure how the rest checks out
I'm not even from us, tax here is included in the price

but anyway, devs said that any price differences are because of store
nothing they can do

try to buy them again but cancel the transaction
dont actually buy them again
just click and cancel
if it does work then come back here 
?techsupporten
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol#3457 or AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
I already sent a mail
then wait
1 business day
Thank you
oh oops
Question for the Lunar New year mission is there a Chapter 7 because I got only 6 and the last one it's not coming up at all
@exotic depot it's time gated. You get a new one everyday
Ok ๐ I thought itโs broke ty
Seems the Kisaragi New Year skin does not show as secretary in Friends chat.
Still in korean lel
I'm 90% sure this is a phone problem and and not a azur lane problem but I'm reporting it anyway
@leaden inlet yeah i get that sometimes too, idk why it shows as one instead of multiple like it usually does
I mean the bell and gear
oh idk then
100% repeatable UI bug with ships who have retrofits in other regions but not yet released in EN like Sandy, Portland, Ning/Ping. To reproduce this bug where you can see the retrofit icon go to a ship with a retrofit not released in EN and go to Enhance. Don't select any ships and hit cancel and in the menu lag you'll see the retrofit icon show up.
Luckily it can't be selected and opened so you can't cheat their retrofit early, it's just a visual bug.
its been here before but idk if its been properly reported, Iโll let someone else on that 
@dim fox That's not unique to retrofittable ships, it has to do with how the game loads. It basically loads every icon at once on UI screens, so if it lags there you'll see it
kind of like how when you're stuck on a shop screen the timer defaults to 22:22:22
that's basically it's "default" state
it's not really a bug
Ah okay
Can't Bind my Facebook Account to my new phone been trying for 4hrs already resetted my phone no progress and reinstalled the game 4X and still no progress. Is there a bug on binding Accounts?
sorry the app took too long to respond
AAhhh! Finally able to bind and login account don't know actually what happend but is now working for me!
Sorry About This!
I directed you to #tech-support so you could get help without causing a commotion in here
@grave oyster #461437354872143883
Thanks @foggy dove
This bug is so dam
I bought a credit license already deducted but the license I bought did not come in so I piled up the purchase by purchasing 60 gems after buying 60 gems but the license I bought did not come in. Can you fix this immediately the money I used hasbeen sent
Sory im indo peopel๐
@short kindle => #tech-support
Tq
My game won't let my rank go up it's left at 0 regardless of how many times I fight
@buoyant hemlock you need to rank 1000 or down
its already been addressed.
Yerterday I had a bug while playing D3 from Crimson Echoes. I just shoot with Tirpitz near the final battle and that screen apeared. I've clicked on the second option and then Hide
Yerterday I had a bug while playing D3 from Crimson Echoes. I just shoot with Tirpitz near the final battle and that screen apeared. I've clicked on the seco...
That's log mode
it's not a bug, you just managed to accidentally activate it
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
Ah ok, i didnt know it was possible to happen, but thanks for the info
Not sure if someoneโs reported this already or the al devs noticed this (undrestand)
Stranger
undrestand should be understand.
There's no way a lowly animal like you could ever understand that!
Defeat
surrending should be surrendering.
I'd sink to the bottom of the ocean before surrendering to you animals!
Minor Typo
Oh log mode I've seen that
BUG: Auto battle notification tick doesn't work. It will still show up despite changing it on the actual window and in the options menu. This is the same for the question after pledging if I want to see custom names or not.
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
do that. 
Okay xD
Pretty sure you don't need to report "Do not show again" not working

If that's what you talking about
ya it is. and it doesn't work. it'll go away for a while but it'll reappear and you'll have to check the box again. it's super annoying.
i dont think we can count high enough to count how many times do not show again hasnt worked
its do not show again in options I think
Notified on the thing itself
It only works during 1 session
It is known anyways
Oki
are the 4 logos meant to be different sized or...?
I remember it being really old
But I guess it was never reported

So please report it

And I think it's only with this rank?..
Ye
Just because it's in #known-bugs doesn't mean it's known

(well, now it does)
(all praise the belbot)
thats a very contradicting sentence 
so do i report it or nah?
I'm in class for another 3h, but pings are pings
Bit of an issue. Can't seem to open the Xmas gift.
not a bug. it's supposed to sit in your inventory and look pretty.
... that seems a bit, how do you say? Frickin' useless.
yup
I like it 
same
Hard 3-4 only spawns boss, no regular mobs right now
Not a bug, the threat system removes mob fleets from hard mode maps if you reach a specific safety level
Ooo ok, I thought was bugged didn't want to get banned for exploiting. Ty.
I bought a package of gems labeled (Trade LIcense (30 days)) that cost $ 7.99, then there was an error in the purchase process but my money was $ 7.99 and the items purchased were not entered, please return my money or send the items 
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol#3457 or AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
thank's
akashi has blue background despite being a gold ship
the background not the border
the background is gold
this is the second time someones mistaken the actual cg for a bug
poor saru
she does her best
oh the ribbons huh

maybe should be put in #known-bugs as "this is not a bug"
not really, no 
Is there any other location where I can see the skins I purchased in Azur lane ? I'm certain I had a specific skin but it disapeared from the menu where I can puchrase skins with the Own stamp on it.
if you have a skin it should appear in the shop as "own" at the end of the list. do you remember what ship it was for?
well I do remember the look exactly didn't own her yet because I just started
something with a z and a number
demon like swimsuit
z46? lol
the only skin available rn for one of the Z's is Z1's student skin.
the only "demon like" swimsuit skin for the Z's i found was z25's. and it's not in en yet.
it was a swimsuit im googling skins but havent found it yet im really not familiar with this game yet just playing for 2 weeks
she was sitting on her back head on the top right feet botom left
isnt there a site where I can point the one out, (like all available skins in azur lane so far?_
ya the wiki.
the only skins that match your description for the Z ships is z1, z46, and z25. and only z25 and z46's are swinsuit skins.
it was this one
the cool breeze of the hot summer skin I had it on purchased now it's gone
hmm. 
k email support and they should be able to check if you ever bought it.
?techsupporten.
do you have their mail
?techsupporten
you put a period
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol#3457 or AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
then ill mail them right away im 100% sure
love that recently #bug-reports has been #tech-support 
well his skin vanishing isn't a tech issue. but ya others have come here for tech support for some reason.
thanks for the help, I have send the email.
Has this bug already been reported? Furniture randomly disappears from the dorm but happiness stays at the same value. Restarting/reentering doesnโt fix it.
@weak charm happiness is always the same no matter how you arrange furniture, but is the furniture just randomly not showing?
@tropic orbit the furniture just seems to be put back into storage, I can place them back but it is annoying to do if it can happen again. This has happened to me in the past as well.
The BGM in event battle sometimes stops and will not play until you close the event section and go to other non-event screens, for example normal battle or back to the main screen. Anyone have this bug?
I donโt play with music enabled, it probably is a bug if it doesnโt stop playing. @zealous comet
well i dont see the dorm furniture bug on the trello, are you hitting apply after your set up your furniture?
@tropic orbit I havenโt changed my furniture in weeks and I wasnโt changing anything. All I did was exit the dorm to collect a challenge reward and then reentered. I donโt believe the challenges and dorm are related in any way.
but im saying after you set the furniture back up, you hit apply correct?
I havenโt replaced any
when you go to put furniture back in the empty dorm, do you hit apply to apply the changes?
Are you sure you're looking at the floor you think you're looking at
since you have two floors
@wicked veldt are all the bugs made pre-trello on the trello now?
@wicked veldt it has to be a Dropbox link. Is that ok?
@zealous comet if you don't find the bug in the trello go ahead and report it.
@weak charm I mean the BGM is supposed to be in loop but in this case not only it doesn't repeat, it completely stops and doesn't play again, no matter if I engage in another node, go in and defeat them, go out and again. Only the boss, who has a different track, plays the BGM again. And yeah I'm talking about the first BGM of A1 to A3
do you have the sound updated?
@zealous comet as @honest pumice said, you can report it. But as there are only 3 days left on the event, I donโt think itโll be done, unless it affects any other chapters
also it could be corrupted audio. does it happen with any other music in the game?
Well, I'm pretty late so yeah I know that. Just want to say it to make sure
@honest pumice I don't think so. So far only this one
k. it's probably corrupted audio then. the event only has 3 days left so you could just deal with it for now. if you don't want to you can reinstall the game and fix it. (make sure you use wifi/vpn and have your account bound to FB/twitter)
I'll try. Thanks
@tropic orbit everything is in trello now
@weak charm as long as the video is publicly viewable, that's fine
https://www.dropbox.com/s/yrcxsssxrdxdrto/ScreenRecording_01-29-2019 22-36-33.MP4?dl=0 @wicked veldt
I donโt know if that helps. I assure you that before this happened I had furniture down.
And I was not changing/placing any
navi meant a video of the furniture vanishing. rn the video shows nothing.
I said before. It randomly happened. I donโt know how to reproduce it. All you have is my word.
Can we have the video how to activate logging pinned, please?
Shouldn't it be pinned here?
I'd never even think of checking pins in #bot-spam for anything other than bot commands
ask fog to pin it then.
For reference, here is a video on how to activate log mode in Azur Lane https://youtu.be/p1Yl9InTWzk
On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a...
I have manage messages here ๐
๐ I wonder why
@weak charm if you can't reproduce it, unfortunately the video is not much help
bug report assistant explains it 
Boss didn't spawn at 8-1
@umbral patio restart the app
What does this mean? ๋ณด์ :1000000
oh wait
hm
looks like it's missing a value for its variable
let me see if it's like that in mine
afaik its a known bug but what its supposed to say is idk
It doesn't show up on the green icon

i also don't see that report in #known-bugs
so you could report that via Belfast
probably as Graphics/Interface
It doesn't get added to the #known-bugs channel until someone actually formally reports it with belfast
Only appears the first time after you open game
yeah but that was posted on the 5th
when belfast bot didnt exist
and I thought things reported through belfast were manually accepted into the channel?
Yeah, but if people don't report it via belfast then we don't ever put it in #known-bugs now
We just press a reaction button to assign it severity or reject it, and if we assign it severity it goes into #known-bugs by the power of belfast

@delicate flame that says Korean for "Owned: 1000000" XD
thx
Is Tanikaze's wrong skill desc reported yet?
"Increases ... DMG taken from aviation..." when wiki says reduces damage 
ahh, ty 
in regards to https://trello.com/c/RPqBXK57/450-movement-stick-gets-stuck-when-aiming-a-barrage
this seems to happen when the movement stick doesn't get an input at the moment you're pressing the barrage button
happens for the two other skill buttons as well, but it's most noticeable for barrage because you hold the button instead of just tapping
easiest way to reproduce is put a destroyer in the torpedo ship daily, put it all the way to the left, no input on the movement stick, then press the torpedo button - you should see the girl make a small jump forwards
User Info: 67135348
System Info: Nox Emulator 6.2.5.2, Android 4
Frequency: Specific. I know how to avoid it
Perceived Severity: Major issue that impedes player progress but for which a workaround exists (e.g., performing very specific actions crash the game)
How to Reproduce...
1
Medium, Android
That I didn't have happen yet
I managed to do it semi-consistently on phone
Every 100 rounds, a enemy ship spawns out of reach. And my ships can not hit that ship no matter what, and the enemy ship does not come to me. I think this only happens on the nox emulator
when that happens, my barrage actually able to hit the enemy but ye its kind of inconvenient.
I noticed Curlew barrage skill isn't greyed out while she isn't Limit Broken. Is it active, though it must be unlocked after 1st LB?
Laffey's new skin's special touch is missing
I want to ask, are the server is down or error?? I'm stuck on notice screen
stuck in notice screen .. server Lexington ...
^ (2)
Special touch seems to be missing on all laffeys skins for the moment, not just her new one
her retrofit one is lacking it as well.
Report it via Belfast please
Stuck too(2)
#tech-support (2)
It's been noticed. But not sure if anyone has actually sent it in to Belfast yet.
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Ah okay. Didn't know if it needed to be approved to be sent there or if it was automatic
Oh, you meant you would've approved it rn. My bad 
stuck (3)
lord sandy server

stuck (4)
avrora server here
๐ ๐
I like how people clearly see other reporting it, but completely ignore me sending them to a different channel
Any news for stuck loading in main screen?
files corrupted, redownload game files
I got this for like 3 times already myself
starting from release
or maybe I'm wrong and everyone gets some bug
So I must reinstall game?
Hmm so i just need to post name server and the roblen right?
Wth...
there's a pinned message in #tech-support with explanation of how to redownload game files without uninstalling game
but it will redownload all files and updates
Ya
Main menu
From indo region i presume
Ok

Already
Because it's not a bug, it's connection issue
nah
Oo ok
Are you from Indo?
not everyone use the same internet provider, so its not really connection and im not even from bali lmao
Btw
thats the warship name
Ya
Laffey Live 2D not working?
@buoyant hemlock update l2d in settings
update your game
Game up to date, Live 2D updated and new belfast Live 2D works but not laffey's
When I want to buy gems its loading for ages and I need to restart
I have same problem yo, stuck at notif and loading
~~I like that m16 pic
~~
just got stuck at loading after update same like @native pier problem
@mystic dagger wait patiently
I do not know if this is a problem because of my phone or not but
My game constantly 'crashes'. At any point when I play, randomly my screen goes blank and the app restarts itself (happens between 1-5 mins, and sometimes even on login screen)
None of my many other games on my phone has that happening to them
The phone I use is Motorola Z Play
Please help 
@void schooner update to android 8.0, motorola devices tend to crash on AL if below it
Ah okay my version currently is 6.01, I'll try.
I avoided updating my phone because my last phone never turned on again when it was updating
Thank you
I just bought the Lucky Bag purchase went through but I didnt get the bag in game and I can buy it again?
DM Aki
ok
Ye I did, it got resolved already thx ^^
So I bought the lucky bag and I didn't get a skin from it, or was there suppose to be no skin in the llucky bag?
if you already got the skin you should be compesnated with gems
oh I see, I only bought Laffeys skin and got unlucky I guess. Is there no prompt that tells you when you get the duplicate?
prob tells you in the mail
Loading screen is still fixed?
No indication
quit and reload the game many times...

maybe I am the only one who enjoy this situation?
its happened before I believe the fix was a reinstall but let me check
thx a lot
make sure your account is bound if you do reinstall
no problem
I have problem, Blank screen (white background) in one of loading screen & tab event
Sounds like corrupted files. Bind your game to either FB or Twitter(preferably Twitter) and reinstall. Try to download over wi-fi since mobile data can lead to corrupted files
seems like some of the loading screens are still using CN assets
what do you mean by CN assets?

i can see his bug report
I can tell you which one it is
sorry i have to go back to work, just censored stuff like pantsu
Not very helpful lol. But do you need me to send it in, Ender? Or do you mean that he already reported it to Belfast?
Don't think that's been reported yet, go ahead and DM belfast
this is the 1st time I posted a bug so I'm just suppose to tell the bot the bug?
DM Belfast !feedback and she'll walk you through it
kimberly skin is no where in the shop despite the patch note stating that they got the skin?
@austere epoch monopoly event
๐
i think you mean momopoly, a certain moustached man told me we have to say the m
are new player / first time buyers still supposed to get saratoga?
I think so?
:/ i never got the prompt. so strange
is it a bug that Spee maps show encounter chance even though there are no encounters?
or rather: is it a bug worth reporting?
I don't think it's a bug. As I've noticed, the encounter chance just stays Safe the whole time
A lot of event maps work that way
yeah, one of the last events had that as well because they removed random encounters in the rerun
in CE, for example, they removed the display as well
I don't think it's a bug, since I've seen the Safe indicator on other event maps that didn't have encounters
as long as it's not erroneously increasing, I think it's intended and acceptable behavior
as I said, sometimes they remove the indicator altogether when events have no encounters
Like I said, I don't think it's a problem
you can increase the encounter risk by moving a whole ton, but even when at Danger level and deliberately moving around to trigger an ambush, it never comes
i'd say the meter technically works but the stages have an override that makes the ambush chance zero despite what the risk meter says
The difference between CE and this is probably because CE is the newest event and they changed how it works
Not really a bug, just different way it works
is every phones back key not working?
it doesn't back since the update! T.Y. in advance if issue is fixed. 
what?
After today's update, my game initiates the "loading" icon when in the main screen if I'm on my 4G. It works if I connect my phone to a wi-fi, though. (Or at least MY Wi-fi.)
I think it's only there, because when I did start my game after today's update, I was taken to the log on reward page, got to claim that, and then do various season events. And when I eventually went to the main page to do ship builds and read mails and the likes, the game initiated the notification screen and just locked itself on "loading".
I was saying my phone's back key does not work in the game but would work in other apps.
Although the back icon on top left works perfectly fine.
could not exit until i pressed the icon on top
*top left
@raven nova @white stone known, they're working on it. If you're in Indonesia it's definitely that.
@raven garden uhh... your phone's back button has nothing to do with the game. That's why you have to use the game's back button to go to the previous screen
works fine before the update.
just informing not a problem
well there is aback button so its fine u ok
tfw I have an iPhone so this is news to me
I wouldnโt know either 
If all android users are experiencing that problem, then it might be worth reporting. Otherwise, I'd say maybe it's just your phone...
just on the game works fine on other apps
not a problem the top left back icon is still usable 
Shoukaku is not being selected by the advice function for commissions.
@fathom stream Someone else has experienced the same issue with commissions as well but with a different ship, and I don't know if we ever figured out why. if you could record a short video of you quick selecting the ships and then showing shoukaku as unselected that might help. Then you could submit it with Belfast.
But if we don't know what causes it, it's going to be hard to fix
@wicked veldt @frosty gyro can confirm that the phone back button no longer works in game
@raven nova If you can, try to connect your phone to Wi-Fi and start the game. If it works then, you're having the EXACT same problem that I do. It's kind of an odd problem, much like the time a month or two back when the game went a little bananas with the store refresh.
@raven garden @tropic orbit what phone models are you using?
samsung note 5
running android 7.0
There are multiple "Blue lines"(Might be pixelation errors) all over USS Kimberly.
Samsung
Only in inspect
I cannot login to game stuck in notice T.T
try using wifi or a vpn.
not sure if this is a bug or not, but i was doing the sp3 boss, and as soon as i killed it, my laffey went from near 100% hp to 0% hp
even though she was my only vanguard, i still cleared but got an A for a ship sunk
@wicked veldt done and i gotta say, thats a pretty good bug reporting bot
Thank @lament basalt 
oh nvm i can't read, ignore my previous message
Not sure if someone mentioned this... but I belive Belfast Live 2D skin is using wrong quotes...
On the AL Twitter post, she is using her marriage voice lines, but in-game, she using her standard lines
I also have her oathed
Are both the text and voice lines wrong or just one or the other?
Both
@rich mauve what phone and android version?
Lenovo S90-A
5.0.2
maybe its the version difference?
@wicked veldt
https://www.dropbox.com/s/t0g14782z1m1c4v/AzurLane_2019-01-31-16-14-23.mp4?dl=0
I checked, and it's her 2nd and 3rd idle quotes, and her commission complete quote
so, I just tried the share button and sent a screenshot to Discord - and it somehow broke the game app and turned it into a second Discord app
works fine with gDrive or Telegram X, though
Curacoa can use her all out assault skill without LB
known
@austere yarrow No I mean, is both the voice line AND the text wrong, or just one or the other?
Both voice line and text are wrong
ok. Yeah, in that case it's definitely a bug report. You can submit it via belfast @austere yarrow
I just bought belfast skin but she doesnโt appear as secretary, iโve already updated and restarted the game 2 times... what do?
Mine just keep loading in forever. I already wait it for like half hour but it's keep like that, and i already checked that my internet connection is fine. This happened after the newest update... What should i do with that?
@tight hornet reinstall, bind your account if you havent
@severe plume prob try a vpn or disconnect and reconnect
Couldn't find the contact support link in game, so sending error message here for help.
Bought the Trade License for $7 something to get the 1 month deal to use the 500 gems on getting the new costume for Enterprise.
Got a email that the sale went through, BUT while in game, it said the transaction failed. Don't know what went wrong and reloaded game a few times, no change, still no gems or other rewards.
read one message above @buoyant hemlock
@unreal thorn thats a thing for #tech-support
Oh, new to this site. Thanks
I not using vpn
Hey yo can u fix this bug
My friens can't login

