@foggy dove gotcha
#bug-reports
tribal ginkgo
placid hollow
@fallow niche after checking it again she appeared after relogging, I guess that was it.
foggy dove
Is it a server desync that causes ships to disappear or 
north flume
If it's fixed by restarting - yea, desync
north flume
buoyant hemlock
@north flume @wooden laurel OCR got the text wrong, the actual message is 的数据出错了哦 which means incorrect data
wooden laurel
Ok, thanks
stiff flax
ugh is it normal if my urgent commissions are not showing for 2 days?
*night urgent commissions
buoyant hemlock
Also, enhancing any ships with the same class as the one that's currently engaged will fail
In this case it's my lv17 Cygnet
frosty gyro
@buoyant hemlock I do not understand your bug?
@stiff flax restart
ah its known anyways taen no need to report
stiff flax
oh ok
buoyant hemlock
It should check for the selected ships only, not the entirety of it
stiff flax
because I did restart several times and it doesn't appear
oh well more restart then
thanks
frosty gyro
I dont know the fix my apologies
stiff flax
it's ok 👌
wary tinsel
Shouldn’t it say me instead of mt?
broken jewel
north flume
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
north flume
nocturne bramble
I'm getting an error when I try to purchase either of the new packs
north flume
honest pumice
sigh once again the skins say "expired" instead of "expires" 
is this gonna be a running gag?
frosty gyro
I dont really see the issue
frosty gyro
expired implies its past tense but if you read it in the right context it also means the same exact thing as Expires
“It will be expired XX”
“It expires on/in XX” u know?
honest pumice
k but there isn't a full sentence. it's just "expired XX" so in this context it's past tense.
it's not a big issue anyways it's slightly annoying at most.
also i'd be fine if they made it a running gag
indigo totem
Has it been reported that there are no discounts on the skins?
north flume
It's not supposed to be I think
honest pumice
nep ones don't have discounts.
frosty gyro
so everything doesnt have a discount?
north flume
And anyway
honest pumice
umm they are discounted.
north flume
honest pumice
indigo totem
please
frosty gyro
indigo totem
look at the black friday one
frosty gyro
we did
indigo totem
20% off
honest pumice
uh ya he's right. the nep skins have discounts yet none of the normal ones do...
frosty gyro
honest pumice
oh lol
north flume
north flume
well the nep skins do have what looks like a discount on them so... :warShrug: that's why they aren't discounted on black friday 
north flume
no, today is kinda gray-ish thursday
honest pumice
it's thursday
north flume
honest pumice
it's 3am, i'm tired. also i'm stealing that emote.
north flume
quiet hemlock
why i can't buy neptune pack and blackfriday package :?
novel hamlet
I can also not buy both lucky bags
hearty halo
Can u log in using fb yet?
north flume
wdym?
north flume
report with the form
buoyant hemlock
o ok
north flume
also actually point out what the typo is, when reporting it
north flume
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
honest pumice
reporting FB login issues won't get them fixed. if you can't login with FB and get an error message ending in 811 or 812 you can't login. the devs can't do anything about it so reporting it does nothing but clog their inbox.
buoyant hemlock
which category does typos belong to?
I'm not sure if it should go in the translation category
buoyant hemlock
oh okay
normal lava
Er. . .
north flume
normal lava
Well, Let me use your screenshot since your's is more "full picture" lol
remote fog
yeah go ahead
normal lava
Er. . .Histoire is not ship related right?
I suck at doing this shit lol
Well, I submitted it. I hope I didn't fuck up.
random flare
One message removed from a suspended account.
One message removed from a suspended account.
random flare
One message removed from a suspended account.
north flume
looks normal to me
random flare
One message removed from a suspended account.
One message removed from a suspended account.
north flume
no
normal lava
Oh ok.
chilly nymph
Thx 
rotund minnow
Purchasing the Gear Skin Box from Shiranui with coins didn't give it to me
normal lava
Look at my IGN
rotund minnow
Oh ok, thanks
cerulean scarab
It's been stuck like this for 30 minutes now
I've restarted the app, the tablet but once i start the battle it just stays there
magic swallow
Ok so this bug is annoying, You can't select how many wisdom cubes you can buy, it just stays on 11 and will stay there.
north flume
not a bug
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue. You may alternatively DM AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
outer geyser
The dock theme hasnt changed in the missions sub menu evn though it changed for all other dock sub menus.
north flume
cerulean scarab
what about my bug. i can't play the game
cause i'm stuck on the load screen for battles
noble ledge
The 0.5% rate for Green Heart may have been a typo (accidentally missing the 7)
whole lynx
I can't login to the game after I downloaded the 1/4 (idk how many mb was it) patch thing.. I don't have any problems with my internet
kind verge
nya
north flume
https://cdn.discordapp.com/attachments/488684387932700672/515144349609230337/unknown.png @whole lynx try deleting these three files and restart the game
@cerulean scarab you also try that
but no guarantees it'll work
@kind verge
@noble ledge don't forget to report it with form
whole lynx
@north flume where to find that on phone?
still river
how do i know if a bug is known or not
kind verge
@north flume wat
north flume
do you need something?
north flume
north flume
@still river you ask
still river
Ok, so is the "Gaming industry/Gamindustri" thing a known issue ?
north flume
I think it was reported, yes
still river
ok thanks 
weary sierra
Can I send spelling errors in this chat?
north flume
yes
whole lynx
@north flume 229mb download.. Continue?
north flume
yes
whole lynx
Okay then
weary sierra
north flume
known
weary sierra
Okay. Thanks
manic spire
Just a text formatting error I believe, happens on load up with Purple Heart as adjutant
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
manic spire
I've never used image hosting sites like imgur before, hence my reluctance. I felt posting it here was the next best thing to do
winter ember
imgur is actually pretty easy to use
manic spire
@winter ember I just tend not to use stuff I'm not familiar with. Eh, one day I'll eventually use it
winter ember
winter ember
I forgot you can use the discord links
manic spire
Wait, discord links work?
north flume
yep
manic spire
How do I get the link on mobile-
foggy dove
press on the pic
north flume
manic spire
foggy dove
Don't talk in this chat if you have nothing important to say.
buoyant hemlock
No boss spawning
north flume
restart the game
cerulean scarab
@north flume I deleted it and it didn't work. What else can I do?
cerulean scarab
Already did. Now it only happens on the boss fight
cerulean scarab
So turns out this bug that I have only happens on the event map
blazing nova
I'm stuck at loading screen after last update (7mb)
static slate
Try to do, as I said in #460643534685470730, the manipulation to open Log Mode and repost the screenshot.
https://www.youtube.com/watch?v=p1Yl9InTWzk
I think you got the exception error I got this morning.
If it's the case, wait for another update or reinstall the game.
Be sure you tied your save to Facebook or Twitter or else, you're gonna lose it.
The error message that will show in Log Mode (if it's the error I think) is the following:
Exception: NullReferenceException: Object reference not set to an instance of an object
blazing nova
static slate
On my case, it's the case.
Everytime it happened, I had to wait for an update or reinstall it.
foggy dove
Here's what you do step by step.
go into your phones files in android > data > com.YoStarEN.AzurLane > files and delete version.txt, version-live2d.txt, and version-csv.txt. load the game and it'll force a redownload without getting rid of the save.
cerulean scarab
This is the new one
winter ember
games don't go in the root
static slate
I know some does.
foggy dove
not this one
blazing nova
at least that's better than reinstalling the game
static slate
But didn't know Azur Lane did go to Android > data.
Welp... I feel dumb and helpless again.
winter ember
@cerulean scarab what things have you tried to fix it
winter ember
still happens every time ?
cerulean scarab
Yeah. Either at the boss or after the 4th battle
static slate
Would it happen in an emulator, @winter ember? Just asking.
winter ember
well I've done one run since my laptop died at the station earlier
but I'm not really on an emulator, more like an android-based OS
cerulean scarab
At this rate I won't be able to do the event
winter ember
wait so @cerulean scarab you've retreated and tried to run again ?
cerulean scarab
Yeah
I ran the story mode maps and it works fine
But that one stage fuks me up
static slate
Report it to the form in the pins maybe?
cerulean scarab
Where ?
blazing nova
I see the game updating very fast, is it just checking files?
cerulean scarab
The event stage
foggy dove
only event stage?
winter ember
4th or boss stage
winter ember
well he did say he tried removing the version files and already reinstalled
static slate
He should probably report it in that case.
foggy dove
unless we can replicate it
flint steeple
static slate
People actually got through it so... maybe?
blazing nova
it ask me to update for 229mb, but it goes too fast for 229mb
cerulean scarab
I don't know what else to do
static slate
Your connection's fast @blazing nova. That's probably why.
flint steeple
It happens every time that u build a ship and go back to build while it's opening
static slate
It's just cause I played gacha games where files were literally in the root.
And I thought Azur Lane would be one of those.
winter ember
we really need a 'verify integrity of game files' sort of thing
static slate
Yeah
foggy dove
suggested
boreal coyote
bought a skin box from supplies but cannot find it inside storage
foggy dove
@boreal coyote check pins in #gameplay-help not a bug
stray shard
I don't know if it's been reported yet but (re) is missing from Histoire's name
foggy dove
reported
next fable
Kaga married voice line doesn't make a sound
The one when we click on a girl from dock and when we click her again in it.
edit: she actually doesn't have most of her sound in her oath skin
chilly nymph
Why i always stuck here when enter dorm??
cloud plover
Guys why can't I use my old acc even it's Binded in FB Account??
foggy dove
how are you logging in
cloud plover
When logging in new accounts tbh
cloud plover
Ya
foggy dove
what error are you getting
cloud plover
When I'm log in my old account was not logged but new ones
foggy dove
server
cloud plover
Before that?
cloud plover
I'll try 1by1
timid hinge
Some pathing indication bug? Probably known bug, but sending cause was able to repeat it
foggy dove
is this only for this map?
timid hinge
I don't know, but if I remember correctly I saw bug like this before, but like 1 in 100 paths
if not 500
foggy dove
lemme try replicating it
might be the ship there causing it
i couldn't replicate it (yet)
timid hinge
chilly nymph
Any solution?
foggy dove
corrupted files
2 ways
reinstall
or
Here's what you do step by step.
go into your phones files in android > data > com.YoStarEN.AzurLane > files and delete version.txt, version-live2d.txt, and version-csv.txt. load the game and it'll force a redownload without getting rid of the save.
@chilly nymph
chilly nymph
Ok will try
hidden spear
hello there. i know im a bit late. but i bought the black friday back like 6-7 hours ago. i saw that you got a bug and fixed the bug, but i still did not received my t5 box. is there a fix for this already or do i have to manually email you?
woeful birch
hi i have the same problem as the comment above me, (Chiengboy010). i bought the packs right after they became functional and did not receive my t5 gear box. is this intentional?
ruby mountain
not really a bug per say but the bgm volume in neps ex stage is extremely low compared to other bgm in the game
untold basin
echo mantle
Beagle's Mini Icon that appears on ship drops and the exchange doesn't match up with her actual sprite/big Icon
arctic dagger
Is the limite line of vanguar more to the left that it sould be or i'm just stupid? XD
winter ember
I thought that was a feature or something
jade depot
slender shuttle
more typo than a bug: "Histoire" name in chat is "Histoi"
winter ember
@jade depot @slender shuttle both were already reported
honest pumice
?
what center?
you mean the lucky bags?
there's nothing called the "game center" in the game afaik.
oh you mean akashi's shop then.
go to buy the gems again but cancel when it asks to confirm payment.
if that doesn't work email support.
k well here's the support email. thanks you to.
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue. You may alternatively DM AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
lavish oak
every 15-20 minutes the game crashes on the Neptunia battles
honest pumice
clear cache.
if that doesn't work reinstall, could be corrupted sound files. (make sure your account is bound to FB/twitter before you reinstall)
honest pumice
ok so what you'll want to do is:
if that doesn't work reinstall, could be corrupted sound files. (make sure your account is bound to FB/twitter before you reinstall)```
alright
never cleared cashe since the beginning of the delete of the game but I'll try later on once I finish the Neptunia event
The EX dangerious punshes my Erubus lol thats what also crashes teh game often
frosty gyro
bold
small knot
I suppose this isn't much of a bug since it affects nothing in regards to gameplay, but still worth a mention if it's not an intentional thing. It seems the new background music doesn't persist when you click the missions tab on the home screen. Just switches back to the normal background music when looking at your missions. Reverts back to the new music when you go back to the home screen.
rustic thorn
I s clear it, 3 star how come it doesn’t rank me?
craggy bobcat
To whom this may concern,
I have discovered that the app keeps on restarting itself after i do a mission or two. This has been gping on since the last update.
rustic thorn
i think there is something wrong with ranking me on these events, it was doing the same thing in that event you collected curreny for the crane ship
quaint seal
rustic thorn
it says every 1 hr i did it a while ago
whole lynx
So my daily challenge didn't get recorded.
scenic moth
hello, are the Black Friday skin discounts working at the moment? I purchased some discounted skins and it seems to have subtracted the original cost from my gem stockpile, not to mention I'm getting an error message stating "lack of supplies" for skins that I should be able to afford with the 20% discount, but without it would cost more than my current gems
I believe I had around 1100 gems when I got the error, so I tried to relog to see if it changed it and my gem count is now 760
small knot
It isn't quite Friday yet on the game's clock.
scenic moth
I see, though in my game client the discount banner is up, and the prices are adjusted with the -20%
would that be a timezone error?
small knot
Possibly. Did it show the discounted price for the skins when it asked to confirm the purchase?
scenic moth
it did and still does, yes, there's a line through the original price with the discounted price next to it for the relevant skins
and it lists the same value on the confirmation screen after that
small knot
Which skin/skins did you buy?
scenic moth
Rebellious Summer for Hammann, Seven Seas of Rest for Saratoga, and Attack, I-490! for Shigure, EN on the Sandy server
I should also point out that the 20% from those skins adds up to 340, which perfectly matches the drop in my gems after relogging from 1100 to 760
so I'm quite certain it applied the discount at first and then corrected it after relogging
small knot
Take a screenshot of the Skin Shop in your game. Because the discount banners don't show up in mine yet, so if it's there in your game, and you bought those skins and the discount wasn't applied, then I think you have an argument.
scenic moth
will do, thank you
it seems that the banner and skin discount is only appearing on my tablet device and not my emulator as well, another thing to note
north flume
wait for a reset first
black Friday sale is not out yet
well, for 4 more minutes
scenic moth
I understand that now, but the discounts showed up early for me on this device at least, which led to inaccurate prices
just grabbing the images now, I'll try and post them before reset so it's clear when I purchased them
north flume
if you talking about Neps - they are not part of the bf sale
scenic moth
not at all no, other skins with a 20% discount, Saratoga, Hammann and Shigure
scenic moth
I hope so, thank you
sorry about that, I couldn't make it in time for the reset so that doesn't exactly prove it happened before the sale any more
but, well, now I'm stuck having purchased the skins for what appeared to be a discounted price but was actually full price, is there any way we can look into this? my gem count hasn't changed upon relogging
north flume
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue. You may alternatively DM AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
north flume
scenic moth
thanks!
timber flame
north flume
and you want me to do what exactly?
honest pumice
lol
frosty gyro
its known
frosty gyro
its a bug
gaunt topaz
frosty gyro
no need to report it someone else has (I hope)
neon pulsar
i feel like i know how this happened, but... 
gaunt topaz
frosty gyro
its already been reported
neon pulsar
frosty gyro
so you dont need to report it twice aisha
neon pulsar
somehow managed to dodge getting the sp4 clear flag, uh, flagged
frosty gyro
@neon pulsar try restarting, might be visual
honest pumice
or clear the stage again. that usually fixes it.
neon pulsar
i already cleared the stage again
didn't fix it
a restart did though
exploding internet does things to games i suppose
frosty gyro
yep
honest pumice
they don't go missing? they open as soon as you buy them.
winter ember
N-Gear Style Portable's uhh whatever you call it obstucted tiles showing up in random, empty tiles
ember kraken
I have a problem,
I paid 44 sgd for the Black Friday pack, the game took the money but didn’t give me the items in the Black Friday pack
honest pumice
email support.
ember kraken
What’s their email?
honest pumice
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue. You may alternatively DM AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
winter ember
oh wait, it works with every furniture larger than 2x2, apparently the flipped versions would retain their x and y tile coordinates
ie. 7 x tiles out of bound, 7 y tiles are filled with red
cinder sphinx
why i cant limit break my hdn purple heart? when im going to limit break her, it appears nothing. but i already have 2 purple heart.
honest pumice
is she at the required lvl? do you have enough coins?
frosty gyro
are they locked @cinder sphinx
north flume
is she a secretary?
winter ember
the other purple hearts should be unlocked
the one you're limit breaking won't change even if it's locked or not
honest pumice
so if you put a dupe as secretary you can't use it for LB? interesting.
cinder sphinx
oh haha, well thanks it helps
winter ember
does it only happen when you're using dupes ?
vapid dawn
atlanta collection is listed 14/13 for whatever reason
north flume
because you need 13 to get (yet non-existing) reward, while you have 14
because max is 16
vapid dawn
weird but ok
young notch
Hello,i buy black friday lucky bag but i don't get item and in lost money . TT
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue. You may alternatively DM AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
buoyant hemlock
this has been bothering me for awhile now... my rank just wont go up... i already tried restarting the game a couple times already but it didn't do anything... won 3 battles in a row and still nothing... it just stays at 0.
north flume
buoyant hemlock
oh thanks
rustic thorn
id really wish they take one of my ideas so people are not confused on that, dont you still get comments on that semi frequently?
crisp lily
What is happening? Half in game half in start page?
frosty gyro
go more’s problem is fixed with a restart
I think in a hour and a half they eventually figured that out
bright steppe
@rustic thorn yes i did
rustic thorn
kk, well i seen no one say anything so i thoought i say something
warm ice
Flagship doesn’t appear :/
north flume
restart the game
acoustic turret
Has anyone else noticed a significant performance drop in the game post update? More frequent crashes, game assets loading slower, etc.
frosty gyro
its your phone
in my experience a reinstall usually fixes such things! but for azur lane I dont know if the same applies
weak igloo
Has seen the bug on Prinz Eugen's Unfading Smile skin? She seems to have the her coat on when she fights. but does not show up when it is your secretary.
north flume
It uses CN censored sprite for some reason. It should be known, so I'm unsure why it wasn't fixed yet
(tbf CN's art is actually better )
weak igloo
yeah lol
just wondering why she has her coat on when she fights. Nothing wrong with it though
hexed plinth
This isn’t a normal thing that happens, right?
north flume
@hexed plinth Not really, no, but it happens occasionally. Just restart the game.
hexed plinth
Thank you!
tropic orbit
so im not sure if this is a bug or just how the game has to be, but im on android and if i switch off of the azur lane game but dont close it, for even as little as a min or two, when i switch back to the game it wont do anything and i have to restart the app
north flume
prolly just your phone
tropic orbit
well when i say it doesnt do anything its more like a server desync where it just says loading when doing anything that requires the server
sand sphinx
the translation seen to be fine this time, did something happen?
crystal widget
winter ember
restart
pine anvil
Boss supposed to appear after the fourth fight, yet he refused to appear.
oak shard
Something is wrong with this grass tiles. Sometimes it matches with each other and when I go out and in the dorm it doesnt. It happens during arrange too.
buoyant hemlock
Try rotating them
winter ember
the daily missions already provide enough cubes
also this isn't the right place for that
go to #game-feedback
floral rampart
Ive never seen these missions before tho
winter ember
if you're new they're called weekly missions for a reason
I think they show up every monday/sunday I'm not really sure coz timezones
floral rampart
faceplam
winter ember
they provide decent enough limit break material
floral rampart
Now i will complete these
winter ember
and you can get a lot of cubes from daily missions and commissions if you have good rng
floral rampart
Build RNG - good
Commison RNG - all quicks no cube
oak shard
@buoyant hemlock it doesnt work, its just bugged and randomly appear in every place they stick together
buoyant hemlock
verbal hamlet
I'm not sure if this is a known bug but or not boss node wouldn't spawn at all 
winter ember
restart
verbal hamlet
I did restart
winter ember
then try to go to where the boss nodes usually go
pliant tundra
@floral rampart those missions will only appear after you finished the previous missions (defeat 50 flagships/defeat 1000 ships) one
i forgot which one
but basically they are previous missions requirement before they appear
you can check it on wiki
craggy bobcat
I don't know if other commanders are experience this but, the game keeps resetting itself every like 5-10 minutes. I lose a lot of oil when i try to complete my missions. Is there something that can be done?
winter ember
@craggy bobcat what's your phone model ?
craggy bobcat
Samsung jt3 prime
lucid barn
Has this been posted in the known bugs and feedback channel yet?
north flume
what exactly?
lucid barn
That pops up at the beginning of a match
north flume
press hide. that's log mode
lucid barn
but should it have been there?
lucid barn
oh i didnt know that XD ty lol
haughty heart
Yesterday i bought 30-day trade license for 8 dollars and I haven't got anything yet. What happend?
winter ember
you should've recieved 500 gems yesterday, then 1000 gold, 200 oil, and 1 wisdom cube everyday for 30 days
haughty heart
But I got nothing. I bought them before these 30-dollar event bags.
worldly meadow
'Ship does not exist' appears when building ships sometimes
Also Hood's ability callout is too quiet
left jackal
I spent 200 gems to get enough coins for a neptunia skin box and I don't remember what I got but it wasn't a skin box
frosty gyro
I dont think her retrofit is voiced @charred marsh
@left jackal gear boxes open instantly
charred marsh
@frosty gyro She is, ive heard her quotes last update
frosty gyro
are your voices muted
foggy dove
@worldly meadow desync, restart game
hood voice being soft is known
worldly meadow
@foggy dove Ok ty.
compact linden
Enterpise skill is active but still receive damage.This is bug?
frosty gyro
no its worded wrong
compact linden
@frosty gyro ok
hoary sedge
I have a problem with ayanami
everytime i use ayanami, always stuck on loading 0% after start battle and notification "app not working " and restart game not Helped at all
It's just me or do you guys have the same problem?
honest pumice
sounds like a corrupted file. make sure you bind your account to twitter or FB and reinstall the game.
hoary sedge
Ok, thanks
misty bison
Just reporting Purple Hearts Login dialogue
buoyant hemlock
🅱utton ma🅱ine 🅱roke
honestly have no fucking clue how that happened
north flume
sometimes happens, restart the game
buoyant hemlock
Sure
north flume
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue. You may alternatively DM AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
haughty heart
kk
alpine stratus
possible bug with 8-4 boss and helena - radar scan doesn't work properly for me unless i use a barrage/airstrike. example - i wait 20 for radar scan -> radar scan doesn't proc -> wait 1 sec and use barrage/airstrike -> radar scan procs.
only happens on the maya phase of boss fight
white vector
Just a grammar mistake. Disc not Disk.
mystic jasper
north flume
@white vector
white vector
???? Normally it's disc?.. I think Neptunia puts "disc"? Huh... weird.
shy star
no
Optical discs like CDs are spelled with a "c," and other kinds of computer storage media such as floppy disk drives and external hard drives are spelled with a "k."
north flume
Ah
shy star
both are the same meaning but different spelling
white vector
I was about to say maybe just both spelling is correct. I just started going crazy. Lol
I never used the term "disk" or seen anyone use it like that. So that would explain my part on why I thought it was a spelling error. Lol
somber abyss
Event Map bug, already defeated every fleet at SP4 but Boss isn't showing
somber abyss
Worked. Thanks!
hot forge
I think Black Heart should not to saying "I've safety returned to port" but "you've safety returned to port" on her line since shikikan are went to battle and she waiting on shikikan room, not opposite side
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
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north flume
As japanese text doesn't specify as far as I can see
hot forge
Yeah. Since on CN and JP lines are mentioning that Shikikan has come home from his mission and when he comes to his room, Black Heart welcomes him while saying the sentence
But when with EN version translate like that, just like "misunderstanding"
north flume
It doesn't change anything really, so not a big deal in any case. Still, report it ~~to add more work to Fly 
~~
grizzled mortar
I bought the Gear Skin Box Neptune(7000 coins) in the Guild Shop but it's not in my storage.
Is this normal?
foggy dove
@grizzled mortar check pins in #gameplay-help it's normal
buoyant quest
i just bought the black friday bundle but i didnt got anything
how can i contact support to fix this?
nova beacon
Mb
frosty gyro
you can find it by looking at the pinned image in #gameplay-help
white vector
@grizzled mortar It opens with what you get.. then goes to gear skins. Which you have to go to Dock, tap a ship, and gear and switch to put skins on. There's different gear skins for certain ships so would need to switch to all ship kinds to see if you got anything. I can't tell what I normally get but duplicates and what not will be there
severe mantle
scenic swift
I’m not sure if this counts as a bug, but I got Black Heart from a light build
buoyant hemlock
entered a hard mode map and it took 60 oil from me
i only went into a ? and got an airstrike
so it must have been from the entry cost
i retreated and tried to enter again to replicate it but it only took 10 which it should have the first time
quaint solar
I tried to bind my account to twitter, but game just crashes when i hit the button
facebook just restarts the app
foggy dove
well
Here's what you do step by step.
go into your phones files in android > data > com.YoStarEN.AzurLane > files and delete version.txt, version-live2d.txt, and version-csv.txt. load the game and it'll force a redownload without getting rid of the save.
do that
quaint solar
fun
honest pumice
it may be a bit of a pain but it's to insure your save doesn't get deleted.
honest pumice
that's probably the issue then :P
quaint solar
delete that one?
honest pumice
ya deleted the .txt's you do have and it should redownload them.
foggy dove
do make sure you're on wifi/vpn when you start the redownload
honest pumice
quaint solar
i'll report back with the status 
didn't work
same issues
either way, im logged into google play so shouldn't i be alright?
quaint solar
yeah
north flume
do you have a facebook app?
rocky nimbus
I want to ask, I have 296 gems I get 100 gems from completing stage 5-4 and my gems become 396 after that I finish stage 6-1 and get 50 gems but my total gems are still 396 should be 446 gems. Is this because of a bug? Please reply
north flume
have you restarted the game?
rocky nimbus
Yes I restarted
north flume
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue. You may alternatively DM AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
quaint solar
no fb app, i do have Twitter app
north flume
Contact tech support via e-mail above in that case
please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.
worn sedge
Was doing last minute pvp cuz i was busy working
The this happened
And as reset arrived it used one of the first 5 attacks
And only gave 12
north flume
not a bug
honest pumice
the season just reset right? then this isn't a bug. you're rank got reset.
lower rank = less merit.
north flume
and you finished it this reset
ruby helm
yeah
north flume
pvp battle is counted after you finish, not when you start
winter ember
it only deducts after the match finishes
worn sedge
worn sedge
Why close when u can just leave?
I thought i could end the battle before reset
Oh well
normal lava
Was that 246 season score in PVP in one battle? What the hell?
mossy acorn
scroll a bit up. To the first sceenshots above
normal lava
Well, Yeah I did saw the 12 points given part. But still that's something else.
mossy acorn
Well the discussion also have this
normal lava
Yeah that is what I was pointing out.
foggy dove
Have you restarted?
wary anchor
Yeah several
foggy dove
Search for this file, do you have it in this folder?
north flume
lean shore
foggy dove
Restart game
north flume
(still not sure what causes it)
foggy dove
I have my theories
And most of them involve yes, transition speed
Though it's hard to say if it's client side or device side
north flume
would it be possible to test those? 
foggy dove
My 2GB ram phone running with less than 100-200mb of free space has never seen this problem so
It might be a mixture of us being too impatient
north flume
neither did I on an emulator or mobile
foggy dove
And the game trying to keep up but limited by hardware
north flume
maybe something to do with connection?
foggy dove
Maybe all 3
remote flint
Ended the season with 5 exercise rounds and still stuck at 5 after reset instead of 10
remote flint
Oh ok thanks. RIP merit
frail quartz
So yeah that ia rather vissual glitch thn bug but still
frosty gyro
im confused
winter ember
which part
honest pumice
is it the cage? the tv? i don't see anything wrong here.
north flume
frosty gyro
exactly
tired cypress
I swear I saw an unfilled folder named Solomon something a month ago..
My mistake perharps?
winter ember
perhaps you're referring to the nightmare of solomon
which has parts 1-3 from chapter 4-6 respectively
which also doesn't have game cgs
tired cypress
Yeah just searched for it
Damn I just started ch 4 now that the fox mine is finished
full crescent
There's a bug where im unable to bind my FB account to azur lane. Yostar pls fix
winter ember
full crescent
Oh thank you chooks22
north flume
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
north flume
obsidian helm
AHHHH
For typo reports can i just use text ot report it? It's too much of a hassle to upload images to imgr and blabla for me
Please provide a screenshot of the translation issue * Upload your screenshot to an image sharing site like Imgur.com and put the link here
can I just say "no" lol
am i allowed to post the screenie here then
honest pumice
don't see why not. that or your own server. whichever works.
obsidian helm
gucci gang 🔥
i just hope im not spamming by doing a report+screen upload whenver i encounter a typo
north flume
I never prohibited to post screenshots
If anything - it's encouraged 'cause some of them might be already reported
So it's worth it to post those just to ask
white wraith
recorded equipment disappears when logging on to a different devices
frosty gyro
not a bug, its phone side im pretty sure
foggy dove
Yep, it's as kawa said. Recorded information is not supposed to sync between devices. @white wraith
atomic olive
Here's a confusing little problem. The 39.99 Gem set costs 40.99. I don't know if it's a bug, but it is a problem since I paid just enough for 40 dollars.
I've bought the 80 dollar pack for 79.99. Please look into it.
foggy dove
it's not a bug for sure
atomic olive
Please direct me to where I post it.
foggy dove
it's google being google
atomic olive
Ok, where do I post this problem then? It's kinda annoying.
hollow kraken
Are you sure it's not tax from Google? B/c I know that the Apple store has a tax on all my purchases
atomic olive
No, absolutely not.
atomic olive
I bought the biggest gem pack for 79.99, no tax there.
atomic olive
Explain this crap then?
winter ember
like the cheapest one costs more than a dollar converted while the 9.99$ one doesn't
winter ember
I'm not on my android os so I can't check
hollow kraken
Yes. The 19.99 is a lower price, hence Google saying 'No Tax' below the price while the 39.99 pack does NOT say 'No Tax' so it is most likely taxed
Wait
atomic olive
the 19.99 amount is not taxed, the 9.99 amount is not taxed, the 79.99 amount is not taxed, but 39.99 effing dollars is taxed?
hollow kraken
Oh hang on. Yeah, I do see the inconsistency. My bad
atomic olive
Yeah, I know it's not your fault.
atomic olive
Really? I'll check that.
remote swan
Some characters like Cleveland and Z23 Kai are missing the voice from some of their voice lines
atomic olive
Huh...alright, but if there's a way to check, please eventually contact google and make sure it wasn't an error. I don't need the full 4800 gems today, I can get a 20 pack and buy another card at a later date if I need more gems.
atomic olive
Well then could you update the price to what google actually says? 40.99 instead of 39.99.
Sorry for being difficult, I'm just frustrated.
hollow kraken
Actually Apple makes the 39.99 go all the way up to 43.59 due to taxes according to my purchase history so Google is actually nicer 
frosty gyro
I dont have sales tax is it doesnt always make the price go up, it would be true to the price
(thats a really large tax wow!)
frosty gyro
ouch
buoyant hemlock
Font died again
tight magnet
hey so it looks like it occurred again where I did not receive my exercises for the 12 pacific reset on the day after pvp season reset
hollow kraken
Well, when the season resets, everyone loses all their current tries and gets the 5 on the reset so that everyone has equal tries. Unless you mean you started at 0?
tight magnet
No everyone loses them and starts with 5 resets @hollow kraken. I start with my five, don't get my next five, then get my five after that.
So I miss five in between necessary to getting me into the top 100 ranks where I belong cause my pvp team is quite good
I really don't wanna contact support cause it is just 5 pvp rounds, but it makes a huge difference and I might have to this time
hollow kraken
Yeah, I stated the starting at 5. But for you not getting the next set, I can't help there. Sorry
tight magnet
I get that so gonna have to contact support or something
I will get all resets from here on but
makes me 
cloud stratus
quaint solar
btw mr. restart game guy, it randomly fixed itself for the binding issue
might be tied with the hotfix
north flume
nah, hotfix was for translation stuff iirc
devout thistle
I got some infinite loading screen going on.
north flume
foggy dove
Can we pin that message here as well 
north flume
Technically this question doesn't even belong here 
devout thistle
@north flume still the same after redownload of the version.
obsidian helm
Why are the medal icons slightly bigger in the Exchange -> Items than in Exchange -> Ships lol
north flume
Then it's something with your connection. Try using VPN.
mental haven
When are you going to fix the bug that restart the game when you return to main screen from the guild?
foggy dove
Err
That's not something most players face
Likely only you face it
More likely a corrupt file on your side causing the crash
foggy dove
I've only seen like 10 cases of it at most
And most were quite long ago
Could be the phone not being able to handle it
north flume
you can check it yourself - open log mode in guild room
Yea, it doesn't crash oftem
just saying something there is broken
foggy dove
Just not sure how to exactly to make the broken thing crash it
In other words hard to replicate
north flume
jovial loom
So just completed Stage 8-4 and got the first 25% done. However there seems to be a bug that even though I destroyed the flag ship, the daily mission for destroying 3 of them did not count it.
This also could be due to the Akashi mission screwing with this. As she does pop up prior to getting back to the stage map.
Either way, I'd have to say this is a bug.
Also I did try a restart of the game, did not change anything.
north flume
sure you had this mission unlocked? you need to accept rewards for previous missions before new ones appear and start counting
jovial loom
It's a daily Mission. They unlock at the start of the server reset. Also there isn't' a previous stage for this daily mission.
north flume
There is. First stage is "Claim victory 1 time"
Next is "Claim victory 5 times" I think?
mental haven
Next is get an A
north flume
There's 2. Get an A and Win X times
mental haven
3 times
north flume
Win 3 times unlocks the rest
jovial loom
Those aren't tied to the flag ship kill those. I can still view the flag ship daily even with those still unfinished. Which is not the case for the stage 2 of the exercise mission.
Plus if it is, I'd still get progress showing. As I can actually accomplish both exercise missions without collecting the first stage.
north flume
No, you can't
jovial loom
No to what?
normal lava
This goes under here right?
north flume
Known
jovial loom
That makes no god damn sense. Because they are all dailies.
normal lava
Ok.
jovial loom
Accept as in...?
Complete them or?
Cause there's not "accepting" dailies. They just show up.
It's not like a character mission.
north flume
As in "take your reward"
jovial loom
They why does the "Kill 3 flagships" mission still show at the start of a new day?
It's not hidden like the exercise stage 2 is.
north flume
It doesn't
north flume
They why does the "Kill 3 flagships" mission still show at the start of a new day? it doesn't
jovial loom
It has
Unless the minor patch yesterday changed that?
Since there was a 4.xmb page for the game.
mental haven
Try to remember it correctly
jovial loom
I will double check tomorrow then. However I know that it's still counted ship kills.
Whatever the case may now be, it's not very well communicated it seems.
Since you the player could do three stages, killing three flag ships and the game wouldn't count it unless then when back to port and clicked off those other missions.
north flume
Yes and that was always the case.
jovial loom
That's not what I just said...
Also you didn't screen down far enough to show all dailies.
And I can still see at least one other.
north flume
north flume
You are also missing a few daily missions. because they're locked until I do "Win 1 time" 
jovial loom
It's possible you've already collected the flag ship daily is my point of my message.
north flume
jovial loom
That's not the one I was talking about...
foggy dove
TL;DR, there are missions locked by other missions, both dailies and weeklies, and you need to get the reward for the previous ones in order to do the rest. They do not count anything that you do prior to unlocking @jovial loom
It is not a bug and it has always been the case
Just that you didn't notice it
fluid oak
north flume
@fluid oak #tech-support
craggy flame
Visual Bug: While in the "Weigh Anchor" Tab, If you lift a ship up (doesn't matter who), and change the formation at the same time the ship seems to duplicate
winter ember
I can't confirm coz I can only either lift or change formation coz mouse
north flume
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
north flume
@craggy flame
golden vapor
Typo: retun, should be return. Sorry if this is the wrong location, first time submitting anything like this.
honest pumice
it's fine you're in the right place. if you would, please report it using the bug report form.
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
frosty gyro
its known
fringe ledge
north flume
restart the game
cursive star
Still in Japanese
winter ember
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
winter ember
also, nice pic @cursive star
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
winter ember
probably more like #tech-support
cursive star
Thanks @winter ember didnt realized it
last shoal
Today i bought a trade license in the shop, and didn't receive any gems and supplies. deducting an amount to my debit card was made.
north flume
try to buy them again, but cancel before it can charge you again@last shoal
last shoal
^the thing is, it's a 1-tap buy via google pay linked to the debit card, so i'm afraid it will deduct again with a new amount D: idk what to do, i already email the al.cs@yo-star.com and some staffs
north flume
can you disable 1-tap tho?
anyway - just wait for an answer if you already e-mailed them
last shoal
it's the only option, other than changing the debit/credit card in buying
small herald
Actually I also have the same problem an hour ago
north flume
solution still the same - try to buy them again, but cancel before it can charge you again
unless you have 1-tap whatever that is
in that case
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue. You may alternatively DM AKI#9672 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.
small herald
Alright, thank you
wary anchor
buoyant hemlock
is this a bug?
honest pumice
what? i don't see anything wrong here...
buoyant hemlock
shoukaku has no background
honest pumice
that's not a bug. if you look at her CG her (wing? cloth?) thing goes behind her head.