We all safe when intern senpai around
#bug-reports
neat zodiac
my hero
proper ridge
lofty silo
Our*
north flume
And day was saved once again!
proper ridge
north flume
outer geyser
Game didnt properly display the dialogue, just left the box like this until i tapped again to skip. I think I tapped during its apperance.
north flume
It's bugged
elder mantle
Is... Fusou supposed to drop on 6-2? I was under the impression that she and Yamashiro were 6-3 exclusive
north flume
elder mantle
Thanks for clearing that up
north flume
inland nebula
Try clearing your cache first. If that doesn't work, you'll probably have to reinstall.
olive oyster
I have tried reinstalling and didnt work
inland nebula
Then you'll probably have to send a bug report with information such as your phone model, operating system and other such information.
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
silk flower
hello just now i tried to buy oil using my gems and it didnt seem to add up but my gems are now gone can you guys review my account or smt my IGN : Reiijji
wary schooner
Restart
silk flower
^ restarting didnt work
i tried to restart 5x
and the oil didnt add up
but my 100 gems are gone
north flume
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.
silk flower
i'll try to email them asap
inland nebula
They don't work weekends. So, at best, they won't get to it until Monday. Just so you know.
wary schooner
Connection problem, indo mobile isp connection to server lost, while indihome wifi isp works
hot forge
Normal with Simpati
red knot
I use XL, my friend can login, but i can't -_-
buoyant hemlock
Thx it takes a while to restart, because of connection problems
olive oyster
Oh so i fixed my game crashing over and over by forcing my phone to download the app from my laptops google play appstore ???
north flume
probably APK was corrupted for some reason or another
olive oyster
Im not sure but im glad it fixed 
north flume
Yeah, that's what is important!
neat elk
i still can't connect to azur lane using my mobile data
reef torrent
still not reply or fix from email support for missing furnitures
wicked veldt
@tiny pulsar I can't reproduce your bug. If I try to close chat after opening a player profile it just closes the player profile box first.
@frosty gyro @jaunty valve iOS DOES have log mode. You activate it the same way as on android: place your right thumb on the screen and then pinch two fingers together vertically on the left side of the screen
@reef torrent You can try messaging AzurLane Official on Discord if support isn't getting back to you
jaunty valve
red knot
I can log in now. But not in Sandy server
rugged siren
colletced spelled wrongly
was reported like a month ago but it probably went under their radar since this hasnt been fixed
onyx blade
i was doing excersise fight when a error saying that i couldn't begin stage 6 and now my 6 hard map try are gone and i can't excersice anymore
and now after restarting the game i lost 3 exercise try
buoyant hemlock
i don't think you really lost 3 tries, i am pretty sure you already did them but you got a visual bug
onyx blade
well, basically i woke up this morning with 10 tries and like 5 minute before the refresh, i did 3 fight before the timer resetted and 1 while it was resetting which put me at 9 tries, i only did 6 fight after that so either the refresh was a lie or it was a bug
and my hard mode tries are still used up
cosmic orbit
If you had left the game open the timer was likely wrong, it doesn't always sync right without closing and reopening the app
And last exercise refresh was like.... almost 6 hours ago I think?
buoyant hemlock
6 hours 50 minutes ago yeah
cosmic orbit
Yea, almost 7. My math was off.
radiant forge
timid hinge
Got today on logging in game, chat was realtime and updating, but I couldnt do anything in game
wicked veldt
@timid hinge DId restarting fix it?
dusk mirage
I just bought the monthly trade licence package in EN and it charged my PayPal but I didn't get the gems and it's still showing up in Akashi's shop. Never had this issue on the CN app.
dusk mirage
Should I contact google for a refund? I read up there somewhere Yostar doesn't check emails on the weekend so I'd rather get it resolved before the 48 hour period expires after a purchase.
wicked veldt
@dusk mirage Your call, but I'd probably just talk to AzurLane Official
dusk mirage
Are they usually good about these things? If anyone else has had issues with purchases it would give me some more confidence. I won't opt for the refund for now because after reading Google's terms it seems like if I request a refund from Google it puts it me in bad standings with the developers
hard laurel
exact same issue ๐ just wrote them mail
dusk mirage
And I would like to continue to play Azurlane ๐
hard laurel
So how to contact AzurLane Official the most efficient way? al.cs@yo-star.com is their email right?
wicked veldt
In my experience, they take those sorts of requests pretty seriously. I had a friend who had a gem purchase issue and managed to get it resolved. One person said that the dev told them the game log showed they'd received the gems but they said they never did. For the most part though I've heard positive things about talking with Azur Lane Official.
frosty gyro
?techsupport
dusty beaconBOT
Use ?techsupportjp to see how to contact JP's tech support. Use ?techsupporten to see how to contact Azur Lane EN's tech support.
wicked veldt
al.cs I think goes to someone else. You can try that, but people haven't had a lot of luck getting things resolved that way. Azur Lane Official is pretty busy though, as you can imagine a lot of people DM him. So I'd say to be kind to him, try that. If you don't get a response by Tuesday, then I'd say to message him
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.
hard laurel
ok so nothing else I can do, thanks @frosty gyro
raw knoll
so when i go in to the supply shop the game just crashes
wicked veldt
known
raw knoll
is there like a fix for it?
wicked veldt
uh... I'm not sure. Maybe reinstalling.
frosty gyro
I always like to restart my phone when it comes to crashes before reinstalling
50/50
dusk mirage
I sent an email to al.cs earlier, should I shoot AzurLane Official a PM for now? or just wait it out.
dusk mirage
Yup, earlier today when it happened. 2 hours ago ish.
wicked veldt
wait at least 1 business day
so if you haven't heard from them by tuesday, send AL Official a message
dusk mirage
Gotcha, thanks.
echo mantle
Avrora on the collection screen portion has a glitch on her face . It only appears this way on this part but disappears when I inspect or set as secretary.
Here's a closer look.
wicked veldt
Interesting
frosty gyro
been reported
chrome badge
ah okay
warm cave
hard mode occasionally shows that there's attempts left when there aren't
buoyant hemlock
restart?
north flume
One person said that the dev told them the game log showed they'd received the gems but they said they never did. Actually in the end they resolved his problem.
dusk mirage
@north flume that's good to hear, thanks for the update.
granite swift
is anyone elseโs dorm bugged like this?
north flume
what is bugged?
granite swift
i tried buying it and lost 300 tokens and didnt get it
granite swift
and +0
granite swift
hmm
north flume
about it being missing - restart the game and check again just in case
if you're still missing them - contact tech support
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.
blazing leaf
The final boss didn't show up. I need to get to the block of where the boss is supposed to be on the right in order to fight the final boss
That was 3-4 stage where kaga/akagi drops
north flume
It was reported for 3-4 as you can see, but it's most likely because more people are actively farming 3-4
cosmic orbit
Seems less a bug and more a desync caused by bad connection to server when trying to verify that enough ships were killed.
Still understandably annoying.
turbid osprey
don't know how this happened, using nox emulator on windows 10, android 4.4.2
north flume
probably files are corrupted and you need to reinstall
don't forget to bind account to twitter or FB first
(better to use twitter, 'cause there's some problems with FB)
turbid osprey
happened after hours of playing, in the middle of a fight, is that possible that the files corrupts while running the game?
north flume
hm
turbid osprey
now it's back to normal
north flume
first time I've heard of it tbh
if it's back to normal then it's ok
but report it anyway
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
north flume
If it happens again - try to take screenshot with log mode, but I have no idea is it even possible to do with emulator
probably not
gritty merlin
My game restarted after a white screen every time i opened Royal Ark
north flume
your files are corrupted and you'd need to reinstall the game
or just clear the cache but I'm not sure it'll help 100%
gritty merlin
how do you clear the cache
north flume
are you on iOS or Android?
gritty merlin
android
north flume
settings - apps - AzurLane - Clear Data\Cache
may be a bit different depending on your model and OS version
but roughly there
north flume
if it won't help - then you'll need to reinstall the game
(don't forget to bind account if you do that)
north flume
sound files are corrupted
north flume
it should be fine if you reinstall, but if it happens again - that's the problem
gritty merlin
perhaps that's the problem ?
north flume
may be
gritty merlin
ill try updating from playstore first
north flume
won't hurt to try
gritty merlin
indonesia ?
raven maple
Yez
gritty merlin
check if you updated to last patch
on playstore
there's a fix for indonesia login
raven maple
Yeap updated already
gritty merlin
try restart phone, i once have connection issue and fixed it like that
raven maple
Did it ready but its keeps gong on
gritty merlin
idk then xD
gritty merlin
@north flume do i reinstall from playstore, or there's a manual download, updating doesnt work
raven maple
Id really get it but i'll try
north flume
@raven maple Use VPN if you can. Also switching wi-fi/mobile data might help
@gritty merlin Nah, it's known issue
north flume
a lot
gritty merlin
whoa, ok
north flume
even more in last week or something. wonder what happened
north flume
it's different for everyone
gritty merlin
@north flume fixed
north flume
tulip rune
Just noticed that Myoukouโs love line is missing a lot of text.
half cove
Found a error with javelin's text
should be "a girl of MY type being assign to you"
cosmic orbit
Are you saying that because you saw the japanese or translated it yourself, or because that's what you think it should say?
wary schooner
Cannot access 2 daily sunday, i just access them once twice 2/3 2/3 now cannot access
wary schooner
Ok
fast oracle
i had the same as @wary schooner , restarted the game now can't login anymore...
north flume
what do you mean?
fast oracle
besides, updates of daily raids is funky in general, have to restart the game every time after the time rolls over
north flume
yes, because there's a desync
fast oracle
and on sunday i usually have to restart several times before i can finish all raids
north flume
you have to restart the game so client can sync to a server
fast oracle
don't remember ever having that issue with the japanese version though
wary schooner
@north flume it works now
north flume
also it can happen because your connection is bad
fast oracle
especially multiple restarts on sunday never happened in JP
north flume
I know this problem isn't on JP. No idea why it exists here, and it was reported plenty of times. But it can be fixed by simply restarting the game
It's still in beta iirc
so things like this are expected
fast oracle
i know it's beta, that why i'm reporting my issues here
warm cave
It's Sunday, 45 minutes after daily reset, and Maritime Attack and Escort Cargo dailies tell me I can't do them because ยฏ_(ใ)_/ยฏ
warm cave
I did, 10 minutes ago
north flume
Huh
warm cave
restarted Nox entirely, actually
wary schooner
Bugs: daily 1st and 2nd locked every 1 completed, and i need to restart again
warm cave
apparently that's still happening
north flume
Ok, they've fixed it and then broke again
So it resets your tries on time, but doesn't allow to actually complete new missions.
warm cave
also, it resets the display of tries later, but correctly tracks that I've already done 3 runs of Urgent Ops today
so it shows I have 3/3 left, but tells me I can't do it because I've already used them up
dusty flower
Typo in Belfast's love line appears as "couln't"
inland nebula
@dusty flower Amazingly enough, looking through the histories of the channels, it seems like this is a typo that hasn't been caught yet. So, you should fill out a bug report for it, if you haven't already.
north flume
or you could've just looked at the album with those typos 
inland nebula
Did one of those have this typo? I looked through "Ship's Dialogue", "Missing Punctuation", and "Mistranslated or Confusing Dialogue" none of which had this example.
raven maple
@north flume.thanks i can login now. And how to bind account? Its keeps error when i try to bind to facebook
north flume
here?
FB can be buggy, yes
Did one of those have this typo? I looked through "Ship's Dialogue", "Missing Punctuation", and "Mistranslated or Confusing Dialogue" none of which had this example
no. that was my point
inland nebula
Oh, yeah, I looked through those first. Then through the channel history of bug report and game feedback, just to make sure it hadn't been mentioned, but not put in the albums yet.
raven maple
inland nebula
Try logging into Facebook on our phone, then leaving the app open when you switch to Azur Lane. then, press bind.
raven maple
Same things
inland nebula
That's what I had to do to get it to bind to Twitter. Log on to the Twitter app, then leave it running when I switched to Azur Lane. Then in bound no problem.
ionic kernel
I was farming 6-4 and i need to go in some place. I didnt want to pause my auto farming so i put my phone into my pocket. When i took my phone from pocket i saw t hat i opened some kind of console. I dont know how i did it. And dont know how to open it again.
ionic kernel
Lul
green bone
anyone having this kind of problem?
When i logon to my account (with twitter cuz i heard fb's kinda buggy) with nox (emulator cuz my phone's battery ran out), i have to play from the start. My account on my phone's fine tho
north flume
wrong server most likely
tame merlin
Hi, bought gems 2 weeks ago but still have not received them until now. tried messaging fb page but its been a week now and still no response.
will send proof if needed
inland nebula
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.
inland nebula
E-mail them at one of the e-mails above. They are, usually, pretty good about that kind of thing.
tame merlin
thanks and sorry for the inconvenience
this was linked to me first by my guildmates lol
timid creek
I feel like an idiot, how do I undo a bug report
*I mistakenly assumed the profile rank icon (shows current) belongs to the rank under "Highest rank:" and noticed it deranked but never read that the highest rank remained the same.
timid creek
buoyant hemlock
looks like a feature to me
isn't that the mode where you can multi-task with other apps or am i wrong?
lunar jay
Haven't try it yet and i don't if I can open it again in portrait mode
It was an accident
*don't know
small temple
What's this? does anyone know
near perch
same i just got that did the game randomly crash before happening?
its fine on the other emulator tho
small temple
?!
small temple
Avrora
buoyant hemlock
I think "Audit server" was a test server for developers...but i am not sure, how did u even found it lol
north flume
Did you restart the game? And did it helped?
north flume
Where are you from?
small temple
i dont even know how i got it
buoyant hemlock
ok, looks like a lot of people found that audit server lol
buoyant hemlock
it will be fixed in the next 1-2 hours maybe
small temple
oh and another thing
App version seems to be diffrent
from mobile and my emulator
small temple
Okay, phone just updated
1.2.1
and audit server
hmm
Something with the new update i guess
buoyant hemlock
Just wait, they are working to fix it
north flume
You can't
surreal monolith
feelsbadman
warm bay
I wonder what's on the audit server ๐
surreal monolith
anyone have played the audit server? what is inside?
small temple
@surreal monolith Normal things
surreal monolith
yes?
small temple
It's normal things in the audit server
surreal monolith
ty
mortal bluff
I canโt leave Colonel rank in exercise for some reason
north flume
you need to be top 1000
mortal bluff
In current rank?
buoyant hemlock
yes
buoyant hemlock
rapid grove
i try restart it still the same and try to run title boss but still the same
rapid grove
already did it
north flume
some say it helps
north flume
few times - as in "more than one"
it caused probably by your connection being bad
(which it is)
rapid grove
oh well rip oil
wicked veldt
@half cove Javelin's line makes sense, unless you know japanese and can confirm the translation is wrong. She's implying that she is your type and having a girl of your type assigned to you will leave you flustered.
@timid creek I've deleted your bug report
buoyant hemlock
Jav's line is perfect right now 
frosty gyro
not actually a cello
violin or a viola
the choice is yours
cellos are much larger and do NOT have a chin rest
tropic carbon
What is retrofit amd why only some of my units can be retrofited is it a bug?
En server
buoyant hemlock
Because the other retrofits will be released later
tropic carbon
Owh ok thx
prisma mason
I believe itโs suppose to say โcoming my wayโ instead of โcoming my yayโ
frosty gyro
already reported
river garnet
spice vapor
bought the tier4goldx5 item box in the supplies shop and when i opened all of them, gave me 2 items only, wat
buoyant hemlock
got a screenshoot? are you sure you didn't get copies?
spice vapor
clicked to check if I was buying 2 boxes because i was confused but no, says 5 and gave me 2 purple cannons only
buoyant hemlock
try clearing cache
if that doesn't work try another source of internet, if that doesn't work maybe reinstall
buoyant hemlock
system settings
deft idol
I got a bug where furutaka play the sound the game keep restarting
And now i accidentaly use her as secretary, i cant play the game ๐ญ
wicked veldt
you'll have to uninstall the game, you have corrupted audio files
deft idol
Ahh ok
deft idol
Im clear the data and redownloaded it, now i can access furutaka but no sounds came out
So better to reinstall the whole thing?
Ok done and evrythings normal
gritty merlin
@deft idol make sure u update the voice's on settings after reinstall
idle lance
I think I am encountering a bug: Avrora doesn't seem to have any voice lines even thought the wiki does say she does....
buoyant hemlock
not a bug, the voice was assigned not long ago
she didn't have voices for this whole year in jp/cn
idle lance
is it that we just don't have it for this server yet?
buoyant hemlock
i don't know if they have it in other servers yet since i don't have her
It seems they added that voice in the wiki because she was voiced in WoWs collab
stark burrow
I got bug ini FB & Twitter login, how to ressolve it? Already clear the cache but game got crashed
Oh also if i binded account got crashed too
inland nebula
What's the bug? Do you have a screenshot of it?
buoyant hemlock
no, the issue was a bug that didn't let us inside yesterday, but that was totally fixed
glacial anchor
hmm i assume it's my connection then
slate needle
just making sure did anyone report rewards screens being off their normal alignment?
vast perch
spice vapor
I know you can loot various items of the same type, but in my storage there is no 3 or 5 of the same cannon, I swear I saw only 2 items saying x1. But whatever, rip my 25k coins xD
north flume
@slate needle Take a screenshot, I'm not sure what're you talking about.
@vast perch It was reported, yes.
slate needle
ye I agree it's very weird
north flume
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
slate needle
I had that consistently until I clicked directly over one of the items instead of on the edges
then it centered again and hasn't gone off alignment since
north flume
please report it using the form above
north flume
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
warm charm
I just noticed my provider block imgur for some reason so imma just ask if "Yorktown's many lines doesn't have full stops" have been noticed
north flume
Most likely
warm charm
Also about some people unable to buy gems. As in this screencap from a few weeks ago.
subtle kiln
not sure if bug or the patch note is incorrect, but the click/tap effect is not just in the shop, but everywhere in the game as soon as you hit the login screen
warm charm
We have tap effect now !?
half cove
@wicked veldt Sorry, I don't know japanese so i don't know what her lines were translated from.
I'm reading it as a girl of her type being assigned to you, and you not sure how to handle her type.
white sparrow
That's the incorrect context, she's suggesting she's exactly your ideal type of girl and you're flustered
wicked veldt
@half cove As I mentioned, and as Arrei explained, you're assuming she means something different from what she's saying. What she says makes sense.
@neat zodiac I saw your bug report about your account starting from the beginning when you try to login with twitter. Did you make sure to select the server you created your account on before logging in? Remember that each server is different.
@noble scroll your thing is not a bug either https://discordapp.com/channels/456397991847395339/474210478311211029/482944237500104711
arctic topaz
whenever i enter the shop, there's a single frame where Akashi appears with a barrel of oil
don't know if it's a bug but posting it just in case
north flume
just her frames loading
ruby dove
its already reported
north flume
it's not a bug
ruby dove
even its bug, its cool tough
north flume
Not a bug, but just for future reference - it IS possible to open log mode on an emulator, even if I'm not sure how exactly I did it (using key bindings)
rustic thorn
Is this known?
north flume
restart the game
reef torrent
Thank you for help, AzurLane Official-sama 
reef torrent
Thx!
latent plume
Am i the only one who couldn't pass the QE and warspite loading screen? Tried to update the apps and nothing
north flume
No you're not. Try using VPN and/or switching between mobile and wi-fi
If it doesn't help - not sure what to recommend other than clearing cache and reinstalling the game.
azure timber
N-Nani??
(Thatโs the English text on her defeat quote)
azure timber
Enhancing complete line is missing here
stuck summit
Unlike the others her face seems to be covered
north flume
Because she's leaning forward
You can retrofit her if you want it to look better I guess
gritty merlin
hamman best girl
stuck summit
Ok thanks i will anyway
faint gorge
Karl got stage fright and forgot her lines
north flume
It's like few messages above, cmon
If you're not checking albums in #known-bugs - at least scroll a little bit
faint gorge
If anything it shows its a repeatable issue that needs attention 
blazing leaf
I'm stuck here. Again.
After i relog, this is where i stuck at
A little suggestion is to repair client if something happens
I had this problem twice
I'm not sure why is this happening but it's most likely due to corrupted data when updating
north flume
@faint gorge It's not a bug. It's "translation team forgot to put text there"
It's repeatable for literally every player in this game
north flume
your files are corrupted and you'd need to reinstall the game
stark burrow
Reinstall or just delete data game?
north flume
you can try clear cache first but most likely won't help
don't forget to bind account btw
stark burrow
Well my main account already binded in fb
Okay I'll try to reinstall the game
north flume
I just remind this to everyone before reinstalling just in case
buoyant hemlock
receive message for fusou has a stray l
north flume
Where?
buoyant hemlock
not an exclamation mark btw
buoyant hemlock
sorry, in the end of the message
north flume
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
north flume
sullen rampart
Is this a bug??
inland nebula
No, to get above Colonel you have to be in the top 1,000.
buoyant hemlock
^
sullen rampart
Oh, okay. Thanks
buoyant hemlock
the rank progression is a little broken but its reported, they just havent fixed it yet iirc
or updated it
buoyant hemlock
oh yeah, that
north flume
with old names
wicked veldt
Great to see there's actually only one new bug this morning 
north flume
maybe it's your connection
try using VPN or something, but I'm just guessing at this point
stark burrow
I try in my old device didn't have a trouble in game
Also I have try using apk Azurlane-airius but yeah still same
faint gorge
@north flume well thatd be a translation bug now wouldnt it
north flume
Yes and it was reported already
faint gorge
thats a pretty good opinion I guess
north flume
They're same for everyone
faint gorge
well you should point me to the not techinical bug reports section
north flume
All I said that it was reported already and you should've checked at least a little bit.
wicked veldt
@faint gorge If a bug is already in #known-bugs, please do not report it. That's why it exists, so people will know that they don't need to keep reporting something. Also, that particular bug has probably been reported several times by now. Just searching "limit break" in this channel turns up the two most recent messages being that error.
faint gorge
wintry shell
Anyone having the same problem like me?
wicked veldt
What country are you in?
wintry shell
Indonesia
wicked veldt
this is a common issue
Indonesian ISPs keep trying to block AL
there are some solutions pinned in #known-bugs
if you're using a VPN, try not using a VPN. If you're using wifi/mobile data, try switching to the other one and see if that helps. Also check to see if you have the most recent app version from the google play store, which has a proxy built in that may help
gritty trellis
As a fellow indonesian, havent seen or experience those issues after the playstore update
hot gazelle
?? Wtf
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.
wicked veldt
north flume
It's less about being displayed and more about actually costing more
because google pay will charge him in euros, not dollars
wicked veldt
No, it's displaying the prices as if it was USD, but it's actually in local currency
I understand the issue
north flume
oh, I looked at prices in my game but just realized that those are also most likely in euros
my bad
wicked veldt
This is one of the four main issues I've asked Yostar to prioritize
Top priority issues
- Game crashing when playing audio lines if the audio gets corrupted during download (one potential fix is to add a feature to delete the additional downloaded data from settings so people don't have to reinstall completely)
- Various shop issues, such as the shop taking money without giving gems/trade license or the fact that people get overcharged for their purchases sometimes/not showing prices in the correct currency
- Things that are supposed to reset at server reset often reset an hour late (especially seems to be true for hard mode attempts)
- People receive a lot of login/account binding issues, especially with Facebook. When logging in, it's usually error 10811 for Facebook. Twitter it seems to vary, sometimes just crashing the game. When binding, Facebook authentication seems to fail every time one has to go through the app. If you do it via logging in with email and password (where the device makes that option available) it works.
hot gazelle
north flume
Not sure if this is relevant or useful, but for me it costs just 80$ converted in my local currency (roughly)
so maybe it's just euros being converted incorrectly, or just costs more
wicked veldt
It should be the case that whatever it's showing you in that screen is the amount you actually get charged, since I think that screen is generated by google play/android as opposed to the app itself. But I don't know how it converts the price to local currency (as in, what exchange rate it uses) or if there are other items that get included later
hot gazelle
Idk i use google play card directly into the game and it is result
rugged siren
probbably counted as purchased once u bought 1 of each furniture yeah
boreal imp
Sorry if anyone have posted b4, but takao has mistype lines
hollow kraken
Yepp, Takao's line has been reported
feral flint
wet dove
Just bought the 5 bundle of T4 Sakura Tech from the Shop but only got 3 items? Bug?
buoyant hemlock
you probably got some duplicates, do you have a screenshoot?
wet dove
Nah unfortunately I clicked through it without thinking like usual. Maybe it was duplicates no real way to tell at this point
buoyant hemlock
you could check your inventory and see if you have any purple/gold duplicates also remember if you equipped or not since they don't appear in your inventory if you equipped them
honest orchid
Didn't see this in the the mistranslated album, this line should be "on the job" not "in the job"
fossil condor
Something to note about the 0 commander exp bug in #known-bugs I recently got it and have two points to note. A, it seems to occur with connection issues as you end battle, and B, it actually does give you the exp, since I was checking my exp progress at the time.
Unless my issue was an isolated version, I assume it's just a minor desync issue.
fossil condor
also, on the "in the job" thing, it's been reported, but in one of the previous albums. The new albums might be misleading people to thinking that the previous ones are done with, but it's still a wip.
north flume
I'm sure I took everything from the old albums. Or are you adding new stuff to them?
fossil condor
no, it was one from an obt
speaking of albums, I'm probably going to be posting one soon.
https://imgur.com/a/K3lmTlG it was from this one, before the missing end punctuation one for langley
since there's a lot to go through, I'm prob going to upload a rough version so people can point out if I've messed up and misreported or doing the same ones again, then file everything away in an official report
buoyant hemlock
That is a different one
north flume
I remember Navi saying that some of the typos are in punctuation and that he'll fix it.
Probably removed it from the punctuation one and forgot to add to typos
Still my fault, sorry
wicked veldt
I added it back to typos at any rate 
eager gust
I just tried to buy the monthly pass for gems and stuff, got charged to my PP account but got no gems at all, is the payment platform down again?
north flume
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.
eager gust
oh, I'll do that instead, thank you!
dusk mirage
Update I got a response earlier today from al.cs and they asked for my server name and google play transaction ID
I gave it to them 4 mins after they sent the email, and didn't hear from them until now
but the gems just got credited to me for the Monthly license doesn't appear in akashi's shop anymore so I guess they fixed it
north flume
stray shard
despite having a strong and stable internet connection often times after having the app put into the background ( I play on a phone not an emulator) opening it back up I have run into the game having a seemingly infinite loading thing (the thing with the birdies) closing the app and reopening it does fix it, however I still felt I should at least mention it. Just for more information on for you I am on a Google Pixel 2, with the Android 9 OS, and am connected to the Avrora server. I do not know if this is a bug or if its just some innate occurance due to how stuff works. It doesnt break the game or anything just a minor inconvienence.
wicked veldt
@stray shard I think this is systemic to the game, especially if you are in the middle of something when you switch away. I've often found that switching from wifi to 4g in the middle of a sortie for example will often trigger the infinite loading.
I had issues like that in JP as well
stray shard
Ah okay. Thanks for the clarification.
dusk mirage
So I got my purchase resolved in the end, but I just wanted to warn people to make sure the transaction completes itself before close or switching away from the app.
I have a suspicion that I might have switched away from the app too fast after my purchase because I got the email notifications that I was charged so I automatically assumed it went through.
north flume
sand flower
Ohh, thanks! I thought is a bug
neon pulsar
should say โEnterpriseโ rather than โEnterprise classโ
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
neon pulsar
filling it out now
fossil condor
alright, here's a rough overview of everything. I'll be filing this over time https://imgur.com/a/tgSnIey
if there are any glaring issues or repeats that I've overlooked, let me know.
fossil condor
That's what I noticed, so was wondering
Still, feels like it makes less sense as is. Also probably shoulda noted the deadpan aspect of her saying everyone's returned
If it's supposed to be flipped, her secretary line makes less sense, and her return to port feels outta left field.
north flume
It can make sense if you stretch, but it's not up to translators to fix even if it is an error anyway
same for Spence obviously
Bulldog's line is awkward in general, communication power one.
Probably wasn't edited or something
fossil condor
That's what I thought. IIRC there was a z21 with similar formating? Like similar to jp but not exactly or something in the text
north flume
"very different to JP defeat line"
"more adult" by itself requires modification. Simplest would be "I'm even more of an adult than you are, Commander!"
That one might be intentional.
Like she's just trying to pretend while failing
fossil condor
Could be, ya. But she has less intentional speech oddities than uni or mutsuki in that regard.
I also don't see such errors in the wiki translation
drifting loom
does the ship weapon equip box is supposed to be like this or this is a visual bug ?
north flume
it's for skins
north flume
I also don't see such errors in the wiki translation
I don't know enough japanese or chinese to judge how it is in original, but as long as it makes sense - it's ok
I mean, report it anyway, translation team can just ignore if it's intentional
fossil condor
fossil condor
Yeah, reading it seems like it implies she's shrieking her head off
north flume
It's not even "to much", you can just translate "arara" as "oh my"
what they did anyway
so this scream is useless
fossil condor
Right, then I'll just request this cut.
north flume
About Hammann one - from what I can see Military Police still makes sense
Even if Naval MP can be called differently - it's still MP
fossil condor
True enough
north flume
You might also include that while Yamashiro and Fusou address us differently in voice, both are translated as "Milord"
fossil condor
Right, I'll note that
north flume
They have to reference it because that's what her skill is called
fossil condor
Oh yeah, forgot that it should prob be the other name that has solomon in it. But it's fine as is, just flavour alterations.
fossil condor
north flume
Also some images are doubled for some reason
fossil condor
Oh, well this was the prototype, so the actual album shouldn't have that issue, hopefully
lime thunder
so i dont know if this is a bug or some other issue but i figured i'd report it as had a look in known issues and did not see it
been getting is error when trying to do some commissions, again dont know if its a bug or im doing something wrong but when i try to do some of the commissions i get this error
north flume
restart the game
lime thunder
restart game? k will try that
north flume
I guess you couldn't see it because we were discussing translation, but
lime thunder
i see yea did not see that, rebooted and working as intended so problem sloved
will keep that in mind for next time
north flume
lime thunder
๐
fossil condor
I'll have to figure out what's causing the dupes since it seems fine on my end. Otherwise, I'll start filing the reports and compiling an album to post here when I have time tomorrow.
north flume
steel coyote
I can't exchange for warspite, why?
north flume
try restarting the game
queen thicket
cosmic orbit
@steel coyote In case you didn't get your answer there. You can only exchange for the SR once per reset, if you wish to buy a 2nd warspite you'll have to wait for the next time she visits our lovely exchange shop.
steel coyote
I can't remember if the warspite I exchange was this one or the previous one, well might as well Wait
north flume
previous one in exchange was Prinz
wicked veldt
@fossil condor If you're going to repost a final albums here, I'd appreciate it if you would sort them into similar categories as to what already exist so I can more easily incorporate them into the existing albums.
You can alternatively sort them into folders and then zip the folders up and send them to me in DM
buoyant hemlock
Bought 5 Purple Ironblood packs
I pressed Use x5 button but it only gave me two items
cosmic orbit
Multiple quantities are shown stacked.
open skiff
My Rank wont rank up even though i conpletely filled the xp already
north flume
open skiff
Thanks thanks
tight marsh
I think Akashi in my shop is bugged she did stop giving me gift after 6th day and even if I press more it doesnt give me, yet I should get gifts by 24 days (20) Acording to wiki
It is possible to check on what day Im or did I reach last day?
buoyant hemlock
The 5 golden boxes is the last thing she gives you
And i am not sure how akashi works in EN, if anything is bugged it may be the fact that she is giving more than 1 gift per day
tight marsh
I know not everyday
But acording to wiki I would get gift next day
I think last gift I got was 500 oil
But not sure
north flume
It's not "days" but "affection level"
tight marsh
How I can check affection level then
buoyant hemlock
I don't really remember how that exactly works tbh, but just keep tapping Akashi every some hours and she will give you everything
north flume
you can't
north flume
When you get gold boxes
buoyant hemlock
You will know that you reached max when she gives you the 5 golden boxes
tight marsh
How much days it take to get 25 level then
I been playing by like 3 weeks
But she did stop giving me gift like week ago
north flume
Don't think about it too much
buoyant hemlock
are you still tapping her in the shop and she isn't giving anything?
white sparrow
It slows down a lot at the higher levels is all
pseudo yew
I wrote about bug with Indi Portret in dorm 1 month ago, but I still can't see this portet. How fix it?
north flume
Are you talking about missing poster?
You'd have to contact staff in #tech-support when you'll see them online
north flume
Don't forget to include screenshots of you actually missing it
pseudo yew
I know it
grim crescent
wicked veldt
Should be "advisor"
fossil condor
adviser is fine, think that spelling is derivative of vizer.
also @wicked veldt I'll be sorting it according to your request, but it might take a while depending on irl stuff
wicked veldt
I think the answer is "you're technically correct but people don't usually spell it that way"
No rush Fly
fossil condor
looking deeper into it, there's formal informal implications, with troop related stuff falling under adviser, so I think leaving it as is would be fine. If there were american english/british english leanings, I'd go for whichever is american.
wicked veldt
I've never seen it as adviser in America at least, but as long as it's defensible it's fine by me
fossil condor
there seem to be a few articles and dictionary entries on the differences of both, but either seems like it works, since advisor is more American and adviser is more military related, which fits her character.
warm charm
I feel like these choices should be more straightforward
warm charm
So apparently when I put blank in the Fleet name (with the intention to revert the name to default a.k.a. Fleet 3) the game disconnected and shows the server maintenance dialog box.
snow viper
buoyant hemlock
Try pulling down
honest orchid
The percentage sign is missing on this instance and the instance in the Storage screen for Naval Curry, it should be 5% as it is in the dorm tooltip
north flume
it was reported
stoic mist
Excuse me.. I'm having trouble that sometimes when my ships return from commission, they got nothing but exp.. The listed items such as coin or decor token which didn't have "chance to get" info is nowhere to be found.. It's been three days already
north flume
Can you take a screenshot of it next time it happens?
Also if you can - please take a screenshot with log mode active, it might help find the problem
stoic mist
Okay, I'll do it when my ships returned
wicked veldt
@Yuri#4525 It's been reported/suggested to make it clearer
@warm charm Does the disconnection happen every time you try to enter the fleet name or does restarting/trying again fix the issue? Do you get the same problem when you try to rename other fleets? What happens if you just type in "Fleet 3" into the name box?
warm charm
Woops double tag to me there bt i changed my username, sorry about that.
It's not entering the fleet name, but rather erasing them, because I thought it will revert the fleet name back to the default. Restarting did nothing because, well, the Server Maintenance dialog box appeared. And when it closed, the fleet naming box persists and blocking the splash screen, and sometimes it puts the game into infinite loading screen.
I haven't tried renaming the fleet to Fleet 3, nor have I tried renaming the other fleets as well. Might try to test that later, I will update afterward.
For now, I need to get some sleep 
been playing for almost 24 hrs now, and my eyes hurt.
wicked veldt
@warm charm I just tried it on iOS (entering a blank fleet name) and it seems to cause an infinite loading screen. I think rather than renaming it to the default, it actually tries to name it as a blank name which it can't do
Which is why you get that "Network is timedOut" message, because it never responds to that request
lavish oak
game won't load up
after boosting it and deleting seem games
the game isn't fully finished by what I see
charred hinge
Removing post since it is known
lavish oak
how about loading screen refused to take me to the login screen
north flume
you'd have to wait for Yostar's employee to help you
or you can contact tech support
?techsupporten
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.
lavish oak
Ok I can wait only for one day
wicked veldt
@lavish oak What country are you in?
lavish oak
North America
wicked veldt
Hmm...
Not sure why it won't load for you then. Does it just get stuck on the loading screen? Do you get any sort of error message?
wicked veldt
So when you open the game, what happens?
distant coral
Help!!the rank stuck at 0.
wicked veldt
#known-bugs not a bug
north flume
wicked veldt
Also please set a nickname that starts with at least 3 alphanumeric characters (right now you only have 2)
lavish oak
@wicked veldt it freezes at the loading screen
no intro nothing
it just stays there and nothing happens
wicked veldt
Hmm... All I can think of is to check your network connection
lavish oak
no not the network connection
my other games that require more internet doesn't have a problem
sand sphinx
Has this been reported? It should be "abuse this much" without the "you" .
lavish oak
thats not a bug that looks more like a game support type of problem
and damn that sounds wrong
north flume
no, this channel is for translation mistakes as well
lavish oak
ah
north flume
lavish oak
then Im gonna keep my problem on queue
so I boosted my tablet
other games that are larger than Azur Lane run much smoother
like world of tanks blitz
but the game doesn't budge
sand sphinx
Also, without the "Ajax" it sounds better.
frosty gyro
I think ajax is fine
and โabuse this muchโ makes no sense
what is she abusing?
shes abusing the commander, so shouldnt โabuse you this muchโ be in there anyways
wicked veldt
@sand sphinx that part is gramatically correct but I think I see this issue... I think it would probably make more sense as "You are the only one who makes me want to abuse them this much"
frosty gyro
them!!
sand sphinx
she isn't referring to the commander in the second part of the sentence. I don't understand, I guess "them" works because she is talking about other people
sand sphinx
welp, keep it as it is right now
lavish oak
Guess I'm gonna go email if I'm not gonna get a reply
fair niche
Is the first box supposed to be Akagi?
I got Akagi weeks before I got Kaga, so her portrait should be there as well..?
north flume
can you screenshot that you have her?
fair niche
Uh, I tried sending it and it was blocked because it was explicit.
lol
There we go.
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
lusty kettle
I think thereโs a bug with the missions where the โearn three victoriesโ does not stack with โearn 3 victories with A rankingโ. It used to stack in the beginning, but for a while.
but not*
stone surge
wicked veldt
@stone surge known, you can just restart to fix
@lusty kettle are you sure it's not stacking or that one of them doesn't unlock the other? I always forget but I know you have to complete a few to unlock subsequent ones
frosty gyro
it doesnt stack
you have to complete it (by taking the rewards) and then you get the other quests
desert gate
Not sure if this is a bug but I have this plane that does not seem to equip to anything
north flume
it's for the ships we don't have yet iirc
desert gate
ah that makes sense. that you.
frosty gyro
yeah? cool
wicked veldt
@lavish oak If you're going to use this channel to passive agressively complain, please don't
lavish oak
i'm not
wicked veldt
This is to ensure that we have a record of all the bugs that exist in the game. It isn't necessarily going to be able to solve your particular issue, that's what #tech-support is for
wicked veldt
You don't need to come here to keep telling us about it
lavish oak
so far its also slowing down my tablet also
steel onyx
Game is stuck on infinite loading
Actually ignore that, it's either just fixed or was never a bug. Sorry
split herald
@steel onyx I was about to post it as well but it fixed itself
lusty kettle
Tomorrow morning Iโll picture what I mean when it comes to the โspecificโ missions that stack. Like I said it did stack in the beginning, but because oil means a lot more to me now than before, I want be sure this is fixed.
gritty merlin
perhaps its just me, but i feel sometimes my own lucky E doesnt have the "notification label", but it still procs
celest orchid
i actually sent google form report several days ago but just in case gonna reup it here (and it's not that big of a deal and probably already known). But yea - this is not torpedo. looks like wrong text was used for this shell
north flume
it was reported, yes
we have whole album just for skins errors and you didn't check it
celest orchid
well, when i was checking know issues back then there was nothing about it at least. Went and checked my screenshots - i reported this in google form at september 3rd. so it deffenetly wasnt in know issues back then XD
junior dragon
This... This is interesting, yeah...
gritty merlin
LOL
north flume
i reported this in google form at september 3rd. so it deffenetly wasnt in know issues back then XD you right, it was added next day, sorry
tidal gull
Is the text supposed to be like that or is it missing a โdoโ. Like I feel its supposed to be โit will be bad if you donโt DO your missionsโ
hard laurel
@Botan#0793 About the Akagi missing in dropped ships from 3-4, is it possible that you dropped her from Hard mode 3-4?
Because Normal mode 3-4 and Hard mode 3-4 have separate drop tables recorded
little whale
I found this issue while limit breaking my Karlsruhe
north flume
known, check albums in #known-bugs
blazing leaf
Hey, i think i know what caused the stuck problem after update
It's as same as can't login problem except using vpn thing
I don't stuck after the update right now when i'm using vpn during the update
I was using normal data connection when i was stuck during updating
Maybe i'm wrong but i hope it helps
north flume
You mean it works if you use VPN?
blazing leaf
Yeah, during updating
blazing leaf
Looks like when i don't use vpn during updating, i would get stuck after the updates were applied
frail cobalt
gacha/building now didnt show the pilot name and text
wicked veldt
Haven't encountered that issue... Are you seeing that for all ships or just that one?
frail cobalt
all ship
weary depot
keen fable
How do I contact customer Service? I purchased Gems, transaction was successful in Google play and my credit card was Charged but I got an error ingame for transaction unsuccessfuk. I received nothing.
north flume
@proper ridge
proper ridge
DM me with your UID and server plz
keen fable
thanks
proper ridge
vast tusk
north flume
wary anchor
north flume
restart?
arctic adder
After each battle in Mission 1, you have the main ship girl talk about MVP, however the words overflow and the word like is overflowed..
north flume
known problem, yes
shrewd valley
Repulse seems to be missing punctuation at the end of this line in the event.
Also, I'm not at all sure what Hiryuu is trying to talk about here, especially with "taskmaster girls", but should "bully girls" rather be something like "delinquents"?
buoyant hemlock
Delinquent
Sheโs saying delinquent
Iโm not sure about taskmaster girls tho
Discipline committee?
Or whatever itโs called
arctic adder
Student Council?
buoyant hemlock
Thereโs a specific public morals/discipline committee in anime and shit
Could be that
arctic adder
yeah.. but sometime they call them selfs the disciplinary committee
buoyant hemlock
No
arctic adder
just not that.. got ya
buoyant hemlock
Student council and discipline committee are different
arctic adder
I know what you talking about..
buoyant hemlock
Two separate groups
arctic adder
Student Council can be made to look like the good guys in an anime
and the disiplinary committee makes things the way they wanted it to be
or are following the rules
it's just a trope here
fossil condor
While in transit, noticed a few issues with the new ship dialogues
buoyant hemlock
They make sure the rules are followed yea
fossil condor
Adding this to the album I'm still working on
austere anvil
Is there any word on the "Unable to retrieve version data" issue? I haven't really kept up to date with it since last week it seemed to be working fine, but the last two days have been plagued by it, worse yet, it's happening during the event ๐ฆ
barren bear
manic mantle
On my second try in SP3, I cleared all the recon fleets but the boss didn't spawn
tiny brook
restart or go on the place where it should spawn and you should be able to fight it
dreamy rover
buoyant hemlock
I forgot to screenshoot it, but when you complete SP2 for the first time the completion % goes to 42% and the second time i think it goes to 84%? Really weird numbers, not really a bug that matters a lot but still
uncut quest
Help me... Always stuck in loading... When i opened Setting and Build... I was trus use VPN but it same
I was try *
buoyant hemlock
you should probably ask that in #tech-support
buoyant hemlock
delet that gif pls
north flume
stiff totem
Its good for the eye...but fiiineee
buoyant hemlock
ty, the problem was that the next person who would come to report something would get a headache from looking at it while trying to write
dusk mirage
Where do we post translation suggestions.
buoyant hemlock
suggestions on #game-feedback but if it is 100% a bug(missing puntuation/misspelled word) then it goes here
dusk mirage
Ok thanks.
wicked veldt
@fossil condor I added the ones you posted just now. I added yours as well @north lark
north lark
oki 
sand sphinx
The event has a different name in the archive.
wicked veldt
Different compared to what?
north flume
I assume
sand sphinx
Ah sorry, the "Power, hope and plans" the event has a different name everywhere else
sand sphinx
also the one @north flume posted has a different name in the archive too
wicked veldt
Got it
north flume
it looks like there're two different teams working on a translation and they really out of sync with each other
dusk mirage
What if they crowd-sourced translations ๐ค like a separate form just for wordiness / sentence structure suggestions.
north flume
well, that's how translations work most of the time from what I know
but usually there's a guideline on how to translate certain things
and in the end everything is edited for consistency sake
or are you suggesting them to give translation to fans?
not going to happen almost certainly