@strong tartan uhh... you might be, maybe @proper ridge can help you but I don't know
#bug-reports
wicked veldt
wicked veldt
@fathom meteor probably ask AL official also
strong tartan
Shiiiiit, I understand. They replied so quickly before but when I tried to follow up I got nothin
fathom meteor
@proper ridge I still dont have Avrora, I think it's almost 1 week
my ID is 67114920
wicked veldt
The customer service email has been very hit or miss I noticed
I already talked with GT and AL Official about it but idk when they will be able to improve it
strong tartan
They asked what email I used, and when I replied "this one", radio silence lol
tiny pulsar
This was taken on my LG astro mobile phone.
Apparently its not only on my tablet
And i tested on other ships
So far its only avrora
strong tartan
@proper ridge someone phished my CBT code. Just trying to see what could be done or if I have to hope she becomes available later on
fathom meteor
Problem solved, got my Avrora, thanks AzurLane Official
strong tartan
You're the best!
proper ridge
As some commanders don't even know their redeem E-mail. It may take sometime to double confirm.
grim bone
hot forge
I just realized if the icon of Commander rank exercise on Profile menu is smaller now than last season. (Juno as Secretary is from Last Season Exercises, and Another Secretary as from Current Season Exercises)
lunar wraith
Has the fact that Aurora has no voice been noticed yet?
north flume
- Aurora and Avrora are different ships
- She just doesn't have one. It's not a bug.
frosty gyro
I think its quest 5 of the yamashiro quest? But the first line Yamashiro says “c-c-commander-sama?”
im saying this is a bug as
kind of inconsistent translation again
should have no “-sama” and should just be commander, this is the english version of the game, please...
silk jewel
The client wont complete the login. It loads for a while and says network error. Just updated. Is it a known bug?
buoyant hemlock
@lunar wraith It's not a bug, they just haven't recorded Avrora's lines yet
quiet cliff
is it just me or eldridge's voice is almost unhearably quiet?
ashen timber
When will the discounts for the summer skins be re-added? I noticed that they disappeared just before midnight even though an extension was announced
north flume
im saying this is a bug as
kind of inconsistent translation again
should have no “-sama” and should just be commander, this is the english version of the game, please...```
I'm not even trying to understand how this translation works anymore.I can guess it's "They're japanese, so -san and -sama are ok for them" and I kinda can understand this
quiet cliff
skins are avaliable for me 
north flume
But what the hell is "Omosakura"? If it's another name for "Sakura Empire" I don't think it was used before that, unless I missed it
skins are avaliable for me :thinking_slightly_more_intently:
He's talking about discount
nocturne patio
@north flume was waiting until naviking popped up to drop this, but this should explain some stuff
idk what the seven seas of rest is either 🐸
north flume
And that whole sentence doesn't make much sense
Or maybe it's just me, dunno
Still no idea how they decide which characters get to talk about themselves in 3rd person and which don't
nocturne patio
yeah, it's pretty inconsistent
especially when sometimes they do and sometimes they don't
ashen timber
Looks like the name variable that they're using points to the costume name instead of the character name
nocturne patio
oh, that would explain it
north flume
I can guess it's "They're japanese, so -san and -sama are ok for them" and I kinda can understand this
But then why in Fusou's and Yamashiro's lines the same "Shikikan-sama" is translated as "Milord"?
Or maybe it's even weirder...
One sec
ashen timber
As for Saratoga's third-person, it looks like she does use it in her friendly and above dialogue, as well as the enhancement dialogue in the original Japanese
ashen timber
There would have to be something that has more formality than "Commander"
An indirect "sir" may work better
north lotus
Not sure if this is a bug but the rank in details does not match with your actual rank icon
north flume
lofty silo
Brooklyn
Tennessee @north flume
buoyant hemlock
they're different
idk what hes trying to say here
is he like confusing the characters ??
as like, one?
also a question, is the screen orientation-changing intended when inspecting a ship?
i have auto rotation disabled and yet i still get the orientation switching
hot forge
When trying to checking at Leipzig Info at Collection menu, suddenly you'll get kicked out to login screen
buoyant hemlock
before or after unlocking her? if it is before, i am not getting kicked
untold gale
wicked veldt
@frosty gyro I think commander-sama makes sense because she's an IJN ship, and a shrine maiden to boot. Though I guess milord makes sense too
@north flume Seven Seas of Rest I think is her actual skin name, but I agree that it makes more sense to just use her regular name.
@nocturne patio imgur is over capacity right now so I can't look at your album, but Omosakura should be Sakura and White Hawk should be Eagle Union. Both of those things have been reported at least.
devout bison
late moss
When I click on the app in the app store it says that it isn't available in my country but it was on the list of countries where it would be made available in by the EU launch
wicked veldt
What country are you in, and are you using an itunes/google play account associated with your region?
proper ridge
clear the cache
north flume
missing spaces before and after the size
also "5.2MB files" sounds weird
probably should be "5.2MB of data" or something
buoyant hemlock
was this already reported?
my fletcher activates 2 skills, then my gridley blocked glowworm's meteor slam so it became a mess
naive isle
The shop girl doesn't give out hearts when I click her anymore, been like that for a few days. Is it a bug?
frosty gyro
I think 5.2 megabyte files sounds just fine but so does 5.2 megabyteS of data
strange how the wording changes that plural...
tiny pulsar
The image for the 79.99$ is replaced with the image for the 19.99$
Tho upon attemping to purchase the 79.99$ pack the amount of gems given is the same.
The only problem I've been getting is that the image for the 4k gem pack keeps changing lol
mighty thunder
I can't seem to open the Collection window at all.
It just shows loading and nothing happens, it just stucks and I'll have to reset the game.
north flume
Does it work after restarting?
mighty thunder
Nope.
north flume
That's weird
mighty thunder
Idk but I think it has been like that since day 1.
north flume
Take screenshot with the log mode active and report it please
mighty thunder
At least in my phone.
north flume
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
north flume
and if you don't know how to activate log mode https://www.youtube.com/watch?v=p1Yl9InTWzk
mighty thunder
Alright, then. Thanks!
lone tree
Im stuck at the update screen I tried restarting the game and phone but doesn’t seem to work what should i do?
north flume
you'll need to re-install the game iirc
quiet ore
Rip saka 
north flume
you can try clearing cache, but I doubt it'll help
most likely some files are corrupted
quiet ore
What will happen if he doesnt bind his account into any other source?
Will his data gone?
north flume
If he's using a phone - he should be fine from what I've heard from Azur Lane Official
quiet ore
I see yea he usin phone
north flume
But again - that's just "how it supposed to work"
It's not supposed to be broken in the first place, so, you know
be prepared for the worst
north flume
quiet ore
north flume
I hope it'll be fine
wicked veldt
@tiny pulsar If you buy the $19.99 pack that's labeled as being $79.99 does it charge you $20 or $80?
And do you get the correct number of gems?
red prairie
have this cool bug where unit sprites and bg dont load in battles
north flume
!bugreport
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
rocky echo
keeps happening when i try to collect my comission rewards
wicked veldt
Restart
inland nebula
Don't be blind again.
fading siren
I reinstalled the game still on loading screen
wicked veldt
What country are you in?
fading siren
Philippines
wicked veldt
Hmm...
Do you get a specific error on the loading screen or does it just stop making progress on loading?
fading siren
On loading screen only after loading the bar it freezes on that loading screen
wicked veldt
The only thing I can think of is to try and use a VPN to come in from a different region. It might be being blocked by your ISP, I'm not sure
wicked veldt
You'll have to do a bit of googling, I can't help you with that
fading siren
Is this a common bug??
wicked veldt
Yes, but normally only for users in Indonesia because their ISPs are blocking the game
fading siren
I tried that vpn still not working
buoyant hemlock
Maybe redownloading the game might fix it
snow jolt
Not really a game bug, but maybe a bug in the filtering?
Pretty sure this kind of name should not be allowed
buoyant hemlock
For me it pop up and info says Connection to server lost
fading siren
@buoyant hemlock you have same issue?? Your from what country??
wicked veldt
@snow jolt The filter is kind of messed up in general, it's known
snow jolt
ah, ok.
wise cliff
Voice lines with secretary ship isnt working with summer skin on. I can inspect them and then hear them talking, just no audio on the home screen.
nocturne patio
@wise cliff Ning Hai and Ping Hai's summer skins are unvoiced
fading siren
What can i do im still stuck on the loading screen
fading siren
After that 5mb i got stuck on this loading screen
lyric scarab
so if you're in mid mission and you click on another mission, it gives you the choose to continue or retreat now prompt, if you hit the "cancel" grey button, it actually retreats your current mission, despite it implying to cancel the prompt to retreat it, given the gray color of the cancel button
not sure if this is a bug or intended, but I highly recommend it change
For reference, it is this screen, where hitting "Cancel" actually retreats from your current mission
hollow kraken
Yeah, it's been noted that that screen could use some better clarification on it. At least I'm pretty sure it has been
lunar lily
onyx sorrel
Mistranslations are rampant in the game. I've picked up on 2 so far, but I'm sure there's more.
Ayanami's ability and Eldridge's touch lines for example.
It's a bit weird to hear Ayanami's battle lines blatantly talk about demon gods and not have there be any speech bubbles show up to translate the voice properly, while having the ability mistranslated to "supernatural" instead.
Or how embarrassment and a "///" blush from Eldridge gets mistranslated into her readying to shock you in retaliation with no mention of what was originally there.
frosty gyro
supernatural already suggested
hollow kraken
I think I remember Eldridge's being mentioned as well. But I'm not 100%
wicked veldt
We had a discussion about Eldrige's ahoge
hollow kraken
Got it
wicked veldt
Basically we concluded it's them trying to more anglicize the game since ahoge is not really a thing in English
But Ayanami's translation has been logged in feedback https://discordapp.com/channels/456397991847395339/468804193646542849/486006405418057728
hollow kraken
Alrighty, thanks for the clarification, Navi
fading siren
Im still stuck on this loading screen
north flume
tbf it's not like "ahoge" can't be changed for just... well, "hair" or "strand of hair"
it's no reason to just come up with their own thing
frosty gyro
give it a direct rough translation
candid quarry
my friend on an iphone and game is stuck on loading screen, will she lose the account if she tries to reinstall the game? she has not bound the account yet to facebook/twitter
north flume
she shouldn't, but be prepared that she might
candid quarry
any workarounds to fix the issue without reinstalling?
just happened after the small update earlier
north flume
she may try clearing the cache
candid quarry
dont think you can on iphone
north flume
then no idea what can you do sorry
frosty gyro
clearing cache on iphone = redownload
charred hinge
Did anyone report the bug where you can only get one star per battle for clearing 3* for each map?
i just got the hard mode 3* archievement, but the bug displays 1* on the world map for that one because i cleared all 3 objectives in 1 run
fossil condor
1st time hearing about this, screenshots for clarity?
north flume
^
charred hinge
north flume
I see 3* on each
charred hinge
yea but its at 34%
fossil condor
that's a seperate thing
north flume
but it's still 3*
charred hinge
Yea but when doing story missions, you have to clear it another 2 times even tho you 3* it
before you can proceed
north flume
yes
charred hinge
or is the % different from the stars? I just figured its the clear % of the stars
north flume
same thing here
fossil condor
3* is for extra rewards, while the percent is for actual progress
fossil condor
you don't necessarily need to kill all enemies in a run to proceed, but you do for a 3* IIRC
north flume
yes
fossil condor
so if killing all enemies in a single run is a pain for some reason and you just want to progress, you can skip it
north flume
iirc on JP after you get 3* game just spawns boss right away on hard mode
fossil condor
that's what I've heard. hopefully that hits us by the time starter kais are available.
speaking of, I've noticed that some of the variants have been renamed mod, but not all of them.
IIRC Ranger has Ranger mod, but Langley still has langley variant
let me get a screenshot
frosty gyro
you have to make sure the map is safe on JP before the boss spawns right away
by running it a bunch of times after clearing it :(
fossil condor
frosty gyro
yikes
fossil condor
I think the Mod rename was after complaints about variant, but they forgot to change the previous ones
I think cygnet got the other new retrofit, so I'll check her
Huh, cygnet is still variant. I guess they just changed Ranger's retrofit title for some reason?
young skiff
fossil condor
mmm, other than reinstalling to check for corrupted files, I'd say report the bug through the form and hope for feedback
bogue's retrofit is also called mod. I guess all I can say at this point it that "Variant" "Mod" is inconsistent at this point.
wicked veldt
fossil condor
I thought I've mentioned this before, but maybe not, in exercises, ships will occasionally repeat their low hp dialogue. need to find a way to record it when it happens.
buoyant hemlock
going to exercise disabled the coins / oil /gems area, was this reported?
north flume
yes
buoyant hemlock
oof okay
north flume
But it was reported with commissions tab causing it, so probably it's just changing tabs quickly I'd guess
buoyant hemlock
it also did the same with the gem shop soo yeah
tiny pulsar
@wicked veldt. For the bug i sent the pricing and purchase is normal its only the image that is broken.
Sorry i couldn't respond i was asleep.
frail cobalt
oh right, my user id: 134289976
lexington server
hearty carbon
is it known that when you Use x5 a tech pack, you just get 4 items?
lyric scarab
screenshot or video of this? I've never had this issue
hearty carbon
I'll try to grab a video of it when it happens
lyric scarab
are you sure you're not just getting multiples of the same ones
hasty brook
or maybe it duplicates the same item
cause literally you won't get exact 5 different item
lyric scarab
cause when you do it stacks them
hearty carbon
ah so it stacks it?
lyric scarab
yes
hearty carbon
that might be the case
lyric scarab
it will have a number under the item if there is a stack.
wicked veldt
@frail cobalt If you restart and try again do you still get that shop error? Also, are you using a VPN or anything like that?
@hearty carbon
hearty carbon
gotcha
frail cobalt
@wicked veldt no vpn, restarting solves the issue
wicked veldt
sand sphinx
In the last square modernization doesn't fit, I think retrofit would fit better in that square
elder mantle
How long does it normally take to get a response from customer service after you've emailed them?
Sent an email out on saturday about my disappeared colleciton furniture, should I be expecting a reply next week because of labor day?
sand sphinx
no idea, @ AzurLane official and ask him directly
elder mantle
I'll do that if I don't get a reply tomorrow, thanks
north flume
Keep in mind that he won't be able to answer you on a weekend, so you might miss the chance
elder mantle
I'll throw them a message on monday then. I'm not in a particular hurry
raw pivot
Don’t know if this has been reported yet Live 2D is not working in archive
steel coyote
I used 5 T1 box to craft a T2 one, but it never appears, according to log a file is missing, what to do?
north flume
@raw pivot It was reported, yes.
@steel coyote You should file a bug report for sure and I guess you could e-mail tech support, but not sure is it really worth it for a T2 box 😄
north flume
so it's not the first time?
it's possible some of your files are corrupted or missing then
and you might need to reinstall the game
hot forge
Idk why the "!" icon is appear but my exercise count time still running
north flume
don't forget to bind your account if you will do it tho
frosty gyro
to mau
bitter ridge
Karlsruhe Enhancing Complete line shows up as just an EMPTY TEXT BOX
Fix that, please
river garnet
The game keep resetting when I go to supplies shop
grim crescent
The game always force closed when you download audio data like when you go to exercise or check sr chars build fix that please
So accept or not i clear the data and the pay is lost audio data again
trim walrus
I can't finish my DAILY
north flume
What do you mean?
trim walrus
north flume
Restart the game
north flume
mild verge
after I download the voice data, this game is always forced close when I use certain characters, is that a bug?
and can you fix it ?
north flume
you'd need to re-install the game sadly
and yes it's known
or maybe you can just clear game data or something
just make sure your account is bound to FB or twitter first
grim crescent
Is there a way to fixed that problem or after mt ????
grim crescent
I clear the data and bind account but if i download audio data again do the same problem or i ignore it to solve
north flume
just don't download the sound data
north flume
oh wait. Are you asking me will the game crash again if you download sound data?
grim crescent
Yeah ....
north flume
No idea. You'd have to try it and see. (and tell us so we'd know does it solve the issue or not)
grim crescent
Prepare the data again
From now on is good idk the future maybe i tell again btw thanks
north flume
Nice!
grim crescent
Not for a while ago when i go to exercise round 5 this happen again not loading and crash maybe you can fix it
And yeah login to exercise crash game when you use audio data not a long time
dusty grotto
Sometime ship voice changed to male, solved by restarting thou, but the voice is creepy af xD
spark talon
Hey, I’m having issues loading the game up; the game is unable to load the current version info over 4g but works fine on wifi. I’m on iOS so can’t download the apk hotfix
grim crescent
Can you fix exercise login it crash for me
Ughh 1st times clear data
And now happen again
north flume
Sadly - we can't fix anything. We're just players who are trying to help other players with advice
grim crescent
And now i re download again after log exercise crash
Feel sad idk i must download this audio data again or not
cosmic orbit
I mean, you can if you want. But it's nothing you need to have so if your afraid of it causing issues I would wait. That's just me though
worthy sable
Guys, is it just me alone that cant use prinz? Game keeps crashing whenever i have her in my team..
north flume
That's probably the same problem people above are having
With game crashing because of sound files
worthy sable
Lol.. Is there any way besides reset it?
My isp is too slow and if possible i dont want to redownload it
Scratch that...
Sorry for asking same question as above..
I will try to redownload it..
Thanaka for the help
north flume
I don't know any
worthy sable
Hahaha... No problem.. I will just redownload it.. Thanks
woven shell
wicked veldt
@bitter ridge Empty text box thing is known
@river garnet Supply shop causing a reset is known
@dusty grotto the ship voice is changed to male 
. You should get a video of that if you can, this is the first I've heard of it.
@woven shell That just means the commission expired. Not a bug
Restart answered everyone else
storm elm
https://imgur.com/a/JWswgYg - just submitted a report through the google form, figured I'd also post my screenshots. Exp gained after level 100 is being lost after relogging.
wicked veldt
How odd. You're not the first person to report that but it doesn't seem to consistently happen for everyone.
storm elm
hm, I'll keep trying to reproduce it then. Maybe it doesn't happen for all ships? This was on Phoenix.
wicked veldt
Actually maybe it is
@storm elm I'm going to ask Azur Lane Official to see if he can confirm whether it's just a display issue or if it's really losing the exp
storm elm
thanks!
river garnet
The reset also happening on start battle with fleet 2 too
wicked veldt
@river garnet Try taking out certain ships of your fleet 2 and try again. You might have corrupted audio data on one of your ships. The only way to fix it sadly is to reinstall the game
river garnet
I see thanks.. gotta try it..
steep perch
Sorry to post this here, i think this not a bug but just want to ask
Is the server down? Or is it just me?
buoyant hemlock
not a bug but eh, the firepower text is too close to the value
hollow kraken
@steep perch No, the servers should be up. Maybe a problem w/ your connection?
steep perch
@hollow kraken hmm.. guess i'll try with diff connection then..
wicked veldt
@buoyant hemlock I'll add it to the internal list of known issues but I don't think it's worth putting into #known-bugs
buoyant hemlock
it's fine
sand prism
Why server sandy lost connection ?
wicked veldt
@steep perch @sand prism Are you both in Sandy server?
And does restarting or changing your connection fix the issue?
steep perch
@wicked veldt i'm at avrora server
sand prism
Yeah, I have restarting the game but is can't
wicked veldt
Hmm
I'm inclined to say it's your connection then. Well, I can't prove it for sandy but I'm in the Avrora server and it works fine
steep perch
@wicked veldt it works now.. i think there was an error with my isp
wicked veldt
Good to hear
wicked veldt
Yeah I think so
steep solar
(Because watching drill com's is really feels ugh....)
wicked veldt
I think what actually triggers new commissions is completing old ones, and if you complete them after reset it starts giving you the new set. But I'm not 100% sure
Again, I'm always asleep and set my commission before I go to bed
sand prism
Yeah that's only in sandy
steep solar
Drill's are the sandy of commissions/
(wish there were other ways to use them)
aside from building.
tiny pulsar
@wicked veldt
The "dont show again" works the first image is the speed up with me activating it
The second is when i restarted the game to see if it works.
And the prompt doesn't show up.
So i might test the ticking box thingy with more than 1 ship but i hope this helps.
Also one thing it says "simutaneous orders: 2" When there was only 1 ship being built.
Unsecond thought it appears again
I tested 5 more times then it showed up
Note that during testing i restarted the game 5 times.
wicked veldt
So it works until you restart the game?
tiny pulsar
Yes.
wicked veldt
Gotcha
onyx forum
Not sure if this is where to put it but...
wanton quartz
There are login issues in Nox. Connection times out and getting Connection lost. or Network Error message
onyx forum
I can't log into the game on my Moto X4. I get to the "Press to Start" part and then get a message saying "connection lost" or "Network Error"
onyx forum
This happens regardless of if I'm using Data or Wi-Fi.
split herald
it was working like an hour ago
onyx forum
Note, my roommate is able to log in on HIS phone with no issue.
keen wharf
Same connection issue here too.
split herald
tried both wifi and lte
wild idol
same
split herald
are there any mods here uhhh
onyx forum
Not gonna lie, I'm glad I'm not the only one.
dreamy tulip
All i want to do is play and im getting network issues :(, i am sadden
tardy epoch
It is a good day to... do something else.
dreamy tulip
<@&460646206851252224> any word on why this issue is happening?
dreamy tulip
doesnt work on Data or Wifi. Only the game is broken, everything else is working just fine
i tried using it on emu also, not working
lyric scarab
it's completely fine for me.
kind beacon
Same
lyric scarab
what server are you using
dreamy tulip
if u look in other channels it is affecting multiple people
lyric scarab
once again, question of what server
kind beacon
If I look in other channels
dreamy tulip
Avovra or w/e
rugged siren
no its server error, like half the people are complaining about it
lilac umbra
lol came in here to see if anyone else was having this issue
looks like thats the case
rugged siren
might want to acknowledge this issue in #server-news
wicked veldt
@tiny pulsar I'm always on do not disturb just so I don't get notifications, don't worry about it too much.
What server are you all using
Cause Avrora isn't having a problem
I'm in it right now
lilac umbra
that's what im using
dreamy tulip
I am on Avrora
lilac umbra
using Android
wicked veldt
What country are you all in?
dreamy tulip
Canada
lilac umbra
NA
wild idol
Avrora android
dreamy tulip
also Andriod
rugged siren
friend on avrora cant get in too
wild idol
United states
rugged siren
in canada
wild idol
keen wharf
California here, same connection error.
wicked veldt
I even tried restarting my game just now and logging in and it worked
lyric scarab
I'd give it a couple of minutes, if it still persists then I'd might make a spreadsheet or the like to catalog server, region, device, etc
wicked veldt
I'm on iOS though
kind beacon
Same
keen wharf
Android OS.
kind beacon
IOS
dreamy tulip
maybe an Android issue then
lyric scarab
fine on android for me
buoyant hemlock
A guy said his friend in the same room didn't have connection problems, but he did, it is really weird
lilac umbra
see if it gives any help
buoyant hemlock
I am also locked outside 
keen wharf
It works fomr some user, but not others. @onyx forum
That guy can't login but roommate can login.
I've tried restarting same issue.
buoyant hemlock
I tried from both Nox and my Phone, but none of them works
wild idol
Ill give it a couple of minutes then.
wicked veldt
@kind beacon Are you able or not able to login on iOS?
keen wharf
It's been at least 45 minutes with the error already.
solar matrix
Cant get in on phone or tablet 
kind beacon
It’s like patience is a virtue
keen wharf
I don't think because you can get in means everyone else can get in..
wicked veldt
Another question: is anyone using an android device able to get in?
lyric scarab
I am
lilac umbra
Not me
raw iron
android here can't get it
lyric scarab
wicked veldt
Does it fail both on wifi and mobile?
dreamy tulip
like 100% of the people saying that cant get in are android users, just saying
raw iron
seems like you can log in on nox though i think
dreamy tulip
and yes failed on both data and wifi
wicked veldt
Yeah Ixorian but it seems like some people with android devices can still get in
lilac umbra
yikes 11-12 hours
wild idol
Nox and android is the same apk so it does not matter if you say it does not work on android or nox
lyric scarab
it kinda does
wild idol
Its the same
rugged siren
that just means big compensation
wild idol
Yes but the apk is the same
keen wharf
Android Oreo here. '-'
kind beacon
Well duh
raw iron
saw some on other groups most of them are on nox and can log in
lyric scarab
it doesn't matter if it's the same, different devices and os versions will handle it differently
kind beacon
It obviously means you are android or the latter
raw iron
don't know why
keen wharf
Gonna try emulator.
kind beacon
One step at a time you know
wild idol
Its more server based it looks like. Otherwise the crash would be on start up
lyric scarab
a crash on startup would be an entirely different issue
a client side issue doesn't mean it'll always just crash it
keen wharf
Pretty sure it's server side..
dreamy tulip
i open the game fine, its just connecting that is the issue
charred spruce
Guess other also get this when trying to login?
wild idol
Apps are made with a min os version in mind. And nox uses other pre set device settings
raw iron
hmm
lyric scarab
all that is given is that it's a network issue, this can mean that your device just can't authenticate or connect with the server in some way, which can be either client or server based.
keen wharf
@onyx forum you here boy?
onyx forum
Yeah, sorry
keen wharf
Is your friend on iOS?
raw iron
onyx forum
Nope
lyric scarab
Considering it's affecting predominantly android users and not all of them, it seems that it's because of the device it's connecting to
onyx forum
He's android
halcyon meteor
Rip shipfus
fading void
some or minority of ppl from Lexington server has this issue too btw
lyric scarab
so while it is probably an issue with something in the server, it is clearly dependent on the device it's connecting to
onyx forum
He has an LG V6
halcyon meteor
From Lexington server here, network error too 
fading void
^^ yeah an example
raw iron
im on avrora can't get in
wicked veldt
Fill this out https://docs.google.com/forms/d/e/1FAIpQLSd7XmVrP84G2vEXAYSb2NzTuMFb6YYPnlExF_s3HTXyotXIHg/viewform?usp=sf_link
keen wharf
Does it work on mobile and wifi internet for him?
wicked veldt
onyx forum
Seems to, yeah
fading void
i can go in the game just fine, i am on avrora and using android phone
keen wharf
The error is indifferent of what server you're on.
keen wharf
This is pre-server selection.
vast prism
getting the network error as well it was fine til i tried to relog now cant get back in
raw iron
well im on sea
fading void
other SEA players experience it too
raw iron
avrora sea can't connect
steel orchid
oh
fading void
also EU
dreamy tulip
getting more widespread, maybe enough that AL people will do it before 11-12 hours
keen wharf
I mean... It's mostly NA players
fading void
yeah mostly
keen wharf
It's barely 8am, so people haven't gotten up to complain or in school/work.
fading void
hecc wish i wont have the problem otherwise rip commissions
lilac umbra
oh crap
raw iron
i can't yoji
lilac umbra
oh crap there's the event too
halcyon meteor
Rip I was about to go for the 8h commission before I sleep
lilac umbra
FK
raw iron
network error like the others
lilac umbra
xD
vast prism
theres excercises as well
fast oracle
huh, can't connect on nox but on my phone it works, since the app wasn't closed...
keen wharf
Hey what's that Android 9 app
wild idol
Re installed app and connection issue is the same.
keen wharf
Wait why is that app like 700mb.. lol
I was going to try it but the do would take forever.. TT
vast prism
just please try and fix it by excercise reset qq
lyric scarab
yes
warm viper
On same time, no
tepid rover
vast prism
didnt bind yet and i suppose i need to login for that heh
lyric scarab
Bind your account. This is also not the conversation that should be happening in this channel.
vast prism
yea mybad
warm viper
Sorry
keen wharf
Yoji you iOS?
warm viper
Andro
vast prism
android here
halcyon meteor
I tried on my IOS and it seems to work so far, think its andriod...
keen wharf
Got log mode to work. owo
bitter ridge
Same problem here
keen wharf
Network times out you see.
wild idol
hold on lemme post that too
zealous gull
working fine on my phone without tue hotfix not working on emulator with it
wild idol
actually you might wanna get rid of that due to mac address my mans
keen wharf
Yeah I was editing it.
bitter ridge
Neither Nox nor Android are working for me
keen wharf
I saw keys in there, lol.
onyx forum
Wait so we're gonna be locked out the rest of the day? Joooooy.
wild idol
lol i saw that
onyx forum
XD
sick hamlet
Nox and android works for me
dreamy tulip
congrats for u
wild idol
no, just confirms network issues
i think it's the playstore that is messing up connection
bitter ridge
Yeah, probably that
keen wharf
wild idol
unless all of this is off their own servers
peak oracle
worked fine for me since I closed the app to do other things and came back now it won't work and just timeout
keen wharf
I was in the game before I restarted. u_u
lilac atlas
if you got on before this whole issue started don't close the app
peak oracle
^
wild idol
which it might be since china does not allow an app that cannot be regulated locally
rocky jasper
When servers will be able to connect?
raw iron
keen wharf
I think it's also trying to download something..
keen wharf
Or whatever cache Sprite size 4.5/24mb means.
sand sphinx
can't connect to the game, this appears
warm viper
Phone or emulator?
lilac atlas
android?
peak oracle
they know about it and are apparently working on it
sand sphinx
Android
peak oracle
if you are using it don't close it or you will get that problem too
sand sphinx
Ok
lilac atlas
thank god for 2 phones 
sand sphinx
lilac atlas
was able to test the issue on my 2nd phone
lilac atlas
if your in the game, keep your game open, don't close it or you won't be able to log-in again until the issue is fixed
long kite
What happened? Stuck at login
peak oracle
its bugged at the moment
long kite
Damn i should have stayed login..
peak oracle
same lol
split herald
its 12am, im tired, 3 of my commissions are done but i cant or we cant login, oh well goof night bois
long kite
split herald
well nothing we can do
long kite
Logged out for just 5 min to grab food.. This happen..
Compensation pls! Lol
split herald
until the devs fix this then we dont have a choice, ugh
rugged siren
we’ll get gems for compemsation
split herald
500 gems plz or 5k oil
keen wharf
Check pins please.
rose sun
SR free picks :^)
warm viper
200 cubic please
lilac atlas
Free pick SR 
vast prism
just was able to login
rose sun
Ok the bug is fixed guys
gritty trellis
Fixed, even tho i didnt had the problem
rose sun
Lul
peak oracle
yeah apparently it's fixed now worked for me too
wild idol
works! Thanks guy
urban glacier
bleak breach
her legs are wrong?
rugged siren
lmao
wicked veldt
@bleak breach I don't think that can really be taken into feedback, sorry
dim thistle
is anyone here having trouble viewing certain ship?
in my case, the app always close if i trying to open Fortune and Akagi (both from dock and collection).
thanks
north flume
@dim thistle your voice files are corrupted and you'll need to reinstall the game
don't forget to bind account tho
dim thistle
hmm, okay
i'll try to reinstall the game
thanks
dim thistle
Solved
@north flume
north flume
manic urchin
The first and top comment on South Dakota was mine and it suddenly got removed, is that a bug?
north flume
Probably it stopped being first and top, I'd guess
manic urchin
No, I’ve searched in all comments and it was not there. And it had like the double likes from the actual top comment
granite spruce
is there a fix to real time desync that happens such as 'commission not ready yet' and 'daily isn't available'?
any other way than just restarting the game
north flume
no
granite spruce
does this happen on current JP client too?
north flume
I don't know, but probably yes
granite spruce
well that sucks
at least make the dock sorting stays and not revert it back to sort by level
north flume
tbf the only time I had this problem is when my game was open during daily reset. And even not every time
So it may depend on your phone\connection
granite spruce
it desyncs when i turn my screen off
north flume
I'm playing on an emulator, so yeah
north flume
Most likely the game pauses when screen turns off
And it causes desync between client and server
buoyant hemlock
actually, those errors never happened in jp 
granite spruce
buoyant hemlock
Well, i played a lot during resets and i never got them
granite spruce
emu or phone?
buoyant hemlock
both
buoyant hemlock
but i am not talking about normal "desync", i a just talking about the daily reset that forces you to restart
granite spruce
i cant be too sure about commission desync when phone screen is turned off, but messed up dailies during reset does happen to a lot of EN players right?
buoyant hemlock
Also, "normal desync" never happened at least to me or anyone i know in jp
granite spruce
well, here's hoping we can catch up to JP client
buoyant hemlock
Well, we are still in obt
They fixed half of that daily reset problem, they will fix the other half later
granite spruce
oooooh i forgot that fact
buoyant hemlock
So no idea on what it might cause the startup crash on Android P?
dusty beaconBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.
buoyant hemlock
Ah alright I'll see about that cause i did have some problems before with it but it was fixed by an update
tiny pulsar
Opening the profile of another player in chat
Then quiting
Leaves the profile there and there is no way to remove it
I restarted the game and it works fine now but i spent 5 minutes trying to tap my way out of that.
tiny pulsar
I was checking if it was a bug lol
tiny pulsar
Kek ight
frosty gyro
highly doubt anyone would want someones profile plastered onto their screen haha
tiny pulsar
Lmfao
shy field
Weird.... not sure if anyone else got this, but started up the game and suddenly was missing 50 of my ships
Restarted and they appeared from nowhere
hollow kraken
Small error here if it hasn’t been caught already. On the ‘Apply’ tab of the friend screen
north flume
It was reported, yes
north flume
can you record it?
jaunty valve
I’m on an iPhone
north flume
I'm sure you can activate it on iOS
jaunty valve
Does active no matter how many times I try that gesture
Doesn’t
Also the top right corner timer is weird
north flume
you sure you're holding your thumb?
jaunty valve
Wait I need to hold my thumb
north flume
yes
dusty beaconBOT
please use this form to report bugs and translation errors/typos! https://goo.gl/forms/YVtYNnG7PWsYEuSn2
Be sure to check #known-bugs to make sure you're not reporting something that is already known!
hollow kraken
I was able to activate log mode on my iPad though
rugged siren
what
trim tide
Tfw complained to support email for days about the login issue when I was connecting the wrong account the whole time
fading void
what server are you in tho
bright lance
avrora
fading void
and where did you bind your account
bright lance
bright lance
done
fading void
still none
bright lance
i already re flash my smartphone
fading void
oof
fading void
are you sure you are connecting to Avrora server
bright lance
yes
fading void
well that is definitely weird
bright lance
i hope fix soon
fading void
what continent are you in
bright lance
i already not play this game 3 day
fading void
EU SEA or NA
fading void
dont
bright lance
;-;
fading void
dont use vpn
bright lance
every server
fading void
try it
fading void
i dont use vpn
bright lance
no vpn = cant login
fading void
no
fading void
i am on SEA and i can play well
bright lance
cant login without
fading void
on either servers of any games
fading void
well idk much about indonesian internet so
have you tried installing the apk instead of the one on store
fading void
try spamming it
bright lance
like azur lane jp or en
neat zodiac
im having touble logging in
bright lance
i play on first day obt
bright lance
wipe data ?
fading void
anyway, if only i have some prior knowledge about this
fading void
all i can think of is
report it to the staff here at discord
if they come online
their name is AzurLane Official
neat zodiac
for some reason i cant log via facebook
fading void
try relogging in on FB
or log out of FB then go back to Azur Lane then tap the FB button on the lower left side then login your account
^^ this works most of the time on most games tbh
try testing it
north flume
@neat zodiac Just press Confirm
neat zodiac
fading void
oof double send
fading void
what happened after
neat zodiac
And it made me do the tutorial again
fading void
oof
north flume
You sure you're logging to a correct server?
neat zodiac
I don't see the symbol that shows that it characters created
That's why I'm confused
fading void
@proper ridge send help pls
north flume
You have to choose correct server and then log in
neat zodiac
I know that but I don't see the icon on a server that shows like a character was already created
I get this when I try fb
fading void
try logging out of FB
north flume
Yes, FB login is bugged and doesn't work for some people, but you bound it to twitter, right?
north flume
Well, some people are reporting that they get an error trying to use it
So I guess it is
neat zodiac
I dddont remember which one so I'm trying both
fading void
thats why i use google play authentication instead
neat zodiac
?
fading void
AL Official is calling out to you on #gameplay-help
neat zodiac
me?
fading void
the error he/she encountered is Unknown Error: 100811
proper ridge
Which server you logined before
neat zodiac
what were the starting two?
proper ridge
Avrora and Lexington
neat zodiac
i havent been on for a week cuz i just got a new phone
proper ridge
remember your IGN and could you tell me please?
neat zodiac
it was Neku
proper ridge
Have you bind your acc with FB/Twitter before?
proper ridge
what do you mean dropped
proper ridge
Twitter?
I suppose you are in Server Avrora
The Neku in Lexington is not bind to any 3rd party acc
lofty silo
You have magic?
neat zodiac
ok i will try again
fading void
Do you have a screenshot of your fleet or something @neat zodiac
proper ridge
is hero_of_regret your twitter acc?
neat zodiac
yes
proper ridge
So you are in server Avrora
neat zodiac
ok
proper ridge
Try again plz
neat zodiac
will do
proper ridge
👌
neat zodiac
thank you so much
fading void
OwO grats
proper ridge
So it works?
neat zodiac
yes
proper ridge
Great!