#bug-reports

1 messages · Page 28 of 1

austere anvil
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Wait, does your issue carry over to other devices? As in you tried to login on an emulator with the same account but still face it?

cursive osprey
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umm... i mean...

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test it on android devices, regarding network connectivity issue

austere anvil
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Sorry, I don't really get it. Um could you explain it to me?

cursive osprey
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[EN] just to make sure, if your problem is connectivity and not operating system.

[ID] cuma memastikan aja, kalo masalahmu itu di konektifitas dan bukan sistem operasinya

pallid siren
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Im Indonesian too but from sumatra area, can connect with telkomsel with no issue both emulator and android
But when try using Private Wifi(Indihome) or Public Wifi(@Wifi.id). I must use vpn to play the game

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But in some rare case can't connect at all with Telkomsel w/o vpn

austere anvil
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Like I get that it might be possible to continue to progress by binding my account to facebook or twitter and logging in on an emulator or android device but I'm looking to play on my phone.

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Oh that's what you meant, should have checked while I was typing

cursive osprey
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i just wanna to expain more lol

hot forge
cursive osprey
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@pallid siren report it to @proper ridge , don't forget okay.

austere anvil
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It annoys me greatly that I can't play on my phone, no wifi in the office and work PCs have restricted systems for security

hot forge
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DM him with detailed description issue

cursive osprey
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@hot forge i can do 4~5 games without problem (2 at my phone, 2 at my tablet, 1 at my PC)

austere anvil
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Tomorrow was Prinz Eugen >.> I wonder if they'll compensate us for the downtime and broken streaks

hot forge
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@austere anvil nah, prinz will not dissappear tomorrow if you didn't login, you can get her at Friday

pallid siren
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Want to try XL if its affected or not here. Just in check if this connection issue with isp or not

hot forge
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Telkomsel are worth

35 GB for 155k IDR (above 10$ more for 1 month) XD

austere anvil
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@proper ridge Just to keep you informed, Singapore here, also can't get past "Unable to verify version data." Game only works on wifi or when using other people's mobile hotspots. I've restarted the app countless times, restarted the phone as well as uninstalled reinstalled a few times. The issue persists. I've tried one VPN app so far with the server set to US, no change either. The issue started about 9 hours ago. Device: iPhone 7+ iOS 11.4.1

cursive osprey
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hmm... another funny issue

austere anvil
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Very similar to the pinned issue for android in #known-bugs

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@proper ridge

finite basin
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anyone in asia experiencing connection to server lost after logging in?

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@proper ridge

polar marsh
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I just reported a bug, and upon restarting the app it fixed it's self

torpid kiln
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Do we have any info on the disappearing Built Ship yet? Or is that an issue unique to me because it happened again

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Reported properly through ticket, but wanna know if this is a recurring issue

wicked veldt
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I haven't heard anything about it from anyone else

torpid kiln
hot forge
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rip

deft idol
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I'm from jogyakarta ID and had play since release without using VPN in Telkomsel Connection. After they tell something about connection in SEA i had the same problem, can't logged in, right now i am using Tri in my secondary phone as hotspot.

unborn cedar
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Might not be a bug, but when sacrificing a ship to raise limit break, the game doesn't notify you about disassembling or removing their equipment.

north flume
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It should ask you what you want to do with it - sell or keep, after you've sacrificed them.

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If it doesn't - it's a bug

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or they don't have any, but I don't think it's possible unless you took it away beforehand manually

wicked veldt
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Bulins I know don't come with equips

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What I'm trying to find out is if the same thing happens in JP

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but I don't have any non bulin dupes for ships that are ready to be limit broken longcryland

north flume
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oh, wait, to limit break. I'm stupid.

cursive osprey
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@deft idol so, you need to use VPN to connect the game with Telkomsel in Jogyakarta?

deft idol
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@cursive osprey no i don't , no need vpn

cursive osprey
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you said "After they tell something about connection in SEA i had the same problem, can't logged in,"

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so, i think when you use Telkomsel again, you need to connect VPN @deft idol

wicked veldt
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Got it, make sure to report it as well

steep topaz
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How to report? Edit: nvm I see the form

fading gyro
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it seems yostar may be aware of these random reboots some of us are experiencing. dunno if it should be added to known issues so others are aware or something.

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may be isolated to motorola phones from that response.

steep topaz
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I get it on my Nvidia shield but pretty rarely

deft idol
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@cursive osprey one the azurlane team mentioned here bruh

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They gonna use dedicated network server

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Im using tri as hotapot right now without VPN

fossil meteor
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@wicked veldt Just pinging you so you know my issue was resolved today, I got my Gems

wicked veldt
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Good to know they're handling things

fossil meteor
burnt whale
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...oh, wait. It's reported already.

wicked veldt
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Interestingly enough I think that screen looks fine on iOS

nocturne patio
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Although, now that someone brings it up, shouldn't it be "gone for xx:xx:xx" instead of gone during?

north flume
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Looks pretty good here if not for this "You"

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which goes out of bounds

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shouldn't it be "gone for xx:xx:xx" instead of gone during?
it was suggested, yes

terse wave
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Yea the latest server info bug is what I get. I had to get a VPN app just to get around it. I know you guys know about the bug but that's all I've run into other than destroying boss ships. Their explosions really lag me but I don't know if that is just my iPad.

wicked veldt
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Probably your iPad

hallow goblet
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help

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my game wont load after i update it from QooAPp

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it's just black screen after Yostar

wicked veldt
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Try reinstalling it

vale pawn
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I can't seem to get the quote to display again, but one of Hood's quotes that display when you tap her as your secretary is incorrect

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It cuts off at the word "the"

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I'll post a screenshot if I can recreate it

hallow goblet
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will i lose my progress tho? cuz i havent bind it

north flume
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check the albums with typos before doing that, Sabre

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maybe it already was reported

vale pawn
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Where do I find said album

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Ah I think I found it

north flume
vale pawn
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First one right?

north flume
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check both

vale pawn
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Sure

north flume
vale pawn
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Ah I found it in the older bug report

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The return to port line was bugged

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*is bugged

rocky jasper
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After battle i see infinite loading
A5 2017

worthy barn
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How many cutscences are in the first two chapters??

small pulsar
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My game is randomly crashing a lot, already tried reinstalling the app and clearing the data/cache and it didn't work. I'm on a Moto G5

wicked veldt
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@worthy barn Not sure. A decent number though. But I don't think story is implemented after 3-4

@small pulsar Go ahead and report it but I don't have anything else for you beyond what's in #known-bugs . Also, I've set your nickname to start with three alphanumeric characters per the server rules

wicked veldt
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Did you try restarting the game?

stable light
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Yeah it fixed after

fading gyro
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@small pulsar a lot of yostar replies in the reviews are saying there are issues with Motorola phones. they're apparently looking into it.

safe glade
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Good afternoon , i think are one bug after play 7 days i dont have my free copy of prinz eugen.

frosty gyro
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today was the gift for day 6 wasnt it

safe glade
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Really!? , then nvm thinkpitz

frosty gyro
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oh its day 7

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might be tomorrow that we get her and we were all bamboozled smugBucky but I dont have her either

small pulsar
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@fading gyro Thanks for the update, I'm glad they are working on it as it is really putting me off the game.

safe glade
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I only got 2 gold chest

wicked veldt
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I think she's day 8 actually

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but we'll see

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(Prinz login that is)

frosty gyro
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I think so as well

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idiot is lowercase unless thats intentional but the sticker has a capital I

fast egret
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I'm not sure if it is a bug but my phone always vibrates upon victory even when the phone is on silence and I don't see an option to turn it off in settings

wicked veldt
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@fast egret pretty sure it's Notice -> Auto Battle Alert

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make sure that's off

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or it could be vibrating when you get a new ship

flat fossil
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mine doesn't vibrate at all while on silent except for when expeditions are done

fast egret
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Ah it is thanks navi. The wording just threw me offGWchadThink

buoyant hemlock
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Is Avrora not having voice intended? I consulted a Japanese friend and he said she is voiced in that server

wicked veldt
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@buoyant hemlock Correct

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not every ship has a voice

buoyant hemlock
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weird

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even the wiki lists a VA for her

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got played rip

wicked veldt
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She might be voiced in CN?

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Not sure though

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That's a question for a wiki person

outer geyser
frosty gyro
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Avrora does not have voice lines but her VA was announced during the wows collaboration @buoyant hemlock

buoyant hemlock
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oh that explains it, thank you

wicked veldt
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@outer geyser Since you can use any one of those ship types to meet the requirement, I don't think it's an issue. When submarines come to EN, then we will have more ships that can do those commissions

outer geyser
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Fair enough. Still just a bit strange, but not a big deal I guess.

frosty gyro
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like a sneak peak

torpid kiln
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Should I continue to report tickets for the same issue?

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It's becoming more frequent

frosty gyro
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restart

torpid kiln
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The issue is that the ships don't show up in my inventory

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after restarting

frosty gyro
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screams

torpid kiln
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Four ships into the void

grizzled sail
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One of the pre battle tips say something along the lines of "If you mainly aim a shot and it's a bullseye, damage will be increased by 20%!" It should be "manually" not mainly

high vault
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if you press this botton in "light ships" and "Light/heavy/special", it loads forever, but not in specials and heavy

wicked veldt
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@torpid kiln No point in reporting bugs that have already been reported. You can submit it to customer support though

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@high vault Go ahead and report that as well. Haven't heard that issue from others but if it pops up more often I'll add it to #known-bugs

high vault
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on it!

wicked veldt
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I'd recommend uploading all three of those images into one imgur album for your report

high vault
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it works with any unlocked light and light/heavy/special ship

hardy briar
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This problem will be solved soon

drifting loom
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Happened to me just now twice, when i press supplies in shop, the game restarted

fossil condor
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Smaller additional nitpick is the uncapitalized sea in North sea for the bio.

fossil condor
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On the topic of mail reminder, it seems "a mail" is a common thing I've seen, though when considering mail "the mail" or simply "mail" seems like it'd be a better fit usually. There might be a few contexts that require the specific singular though. Maybe replace it with letter then?

severe jungle
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some problem with my account, I can log in with my facebook.
Have the way to find back my account ?

nova jay
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Does anyone know you can't play the game on Mobile Data

frosty gyro
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I play the game on mobile data

nova jay
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@frosty gyro Are you able to play it without location turned on?

frosty gyro
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yes I am able to play it with location off

nova jay
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Did you download it via google play?

frosty gyro
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I downloaded it through the app store

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with wifi

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as I cant download things over 150mb on data....

nova jay
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I see

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Maybe that's why I can't, because I downloaded mine via a third party since it's not available in Aus

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Apkpure thing

frosty gyro
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android tends to have a lot more problems we notice

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did you use a vpn?

nova jay
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Nope

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Used my mobile data to download it

finite dock
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that might be the issue

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might be better to try with a more stable connection

nova jay
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Aight

neon apex
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I will submit a report.

frozen pendant
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Hm.... I need help

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This is bug or what ? ......

glossy sorrel
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The daily login sometimes pops up repeatedly (re opening itself immediately after closing). Also arent we supposed to get princ eugenz off the login? I did not receive it.

frosty gyro
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30 more mins

outer geyser
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Yeah, for some reason the login screens also appear 1 hour before the day actually rolls over and don't give you anything. I don't understand why. Maybe a bug in and of itself, but never fixed in JP so ???

outer bay
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I updated AzurLane and i can't seem to interact with anything, is this a bug from the update?

outer bay
static sphinx
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Question mark spawned cargo ship in an inaccessible area cause boss blocks it and if I kill boss level ends

stray locust
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How to get past unable to retrieve latest version upon starting the app?

nova jay
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@stray locust does it happen only on mobile data?

stray locust
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I don't use mobile, i only have wifi connection

nova jay
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Re-install. There is a similar issue if you look high enough in #known-bugs

buoyant hemlock
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I Seen to have "lost" 200 gems, i really cant See how I coule have spend them on mistake, coule YouTube pleased Look into it? On en server UID: 67114953

nova jay
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It says you can either try a re-install, use a VPN, or use the alternate apk

stray locust
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Reinstall did nothing

north flume
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?techsupporten

dusty beaconBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.

north flume
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@buoyant hemlock

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contact tech support

stray locust
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So the app is bugged forcing players to use vpn? I saw link for the supposedly fixed apk was posted on 18th, but i used the newest updated apk on 21st. Newest app still doesn't have the fix?

north flume
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Each time problem is fixed for one group - it's bugged for others

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They're trying to fix it

maiden galleon
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ye, it's probably infuriating for both dev and players

buoyant hemlock
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Prinz affinity lines seem to be unvoiced. Is it a bug or something on my end? I have the voice pack downloaded.

dusty grotto
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After last update stuck on initial loading screen, restart several times and still same

cursive osprey
buoyant hemlock
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Too close to them

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Move a bit to the right and it’ll stop

frosty gyro
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^

wicked veldt
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@outer bay @frozen pendant It looks like you two got corrupted downloads. You may need to reinstall.

@static sphinx That's just bad luck man, not really a bug. But you could put it in #game-feedback and can submit it to the devs under that sort of thing.

@stray locust Doesn't seem to be an issue for all players, but every time they fix it for one group of people it becomes an issue for someone else. Sometimes if you have the problem on mobile data you can fix it by switching to wifi or vice versa, sometimes using a VPN fixes it, sometimes using the other APK or resintalling fixes it. But sometimes none of those things work. No one really knows why.

bitter ridge
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I don't know if this is really a bug, per-se,

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but I hope this game can stop sending notifications to my phone when I am playing the game

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Notifications are supposed to be for out-of-game occassions, right?

wicked veldt
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What kind of notifications are you getting?

north flume
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Don't think I saw this one being reported. Vestal's limit break description should say "charges"

wicked veldt
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I think it still makes sense but I'll add it

teal meteor
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not sure if this is normal but when i tried to purchase the 39.99 one, it instead show me the 40.99 instead

north flume
wicked veldt
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Yeah, but if you interpret chance with the connotation of "opportunity" then it makes sense

north flume
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that's stretching it a bit...

wicked veldt
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Well, I added it regardless

north flume
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ok

wicked veldt
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@teal meteor What region are you in? I think all prices are in USD, not local currency

teal meteor
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im in US

wicked veldt
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Hm

teal meteor
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i also payed to see if its just a visual bug, and turns out that i was indeed charged 40.99

north flume
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I should report it as "Not Ship Related", as it's not in the dialogue, correct?

wicked veldt
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Correct

north flume
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And... I accidentally send with the name

radiant forge
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I don't know if this is a bug or if they just didn't enter a name somehow but...

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😅

sand arch
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anyone experience unlimited loading after new apps update?

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forget it, it's my connection lol

wicked veldt
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Maybe they used a special character or something

limpid quest
north flume
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You can try APK in pins in this channel, but I dunno if it's up to date

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also you can try using VPN or switching between mobile data\wi-fi

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but that's no guarantee

pearl birch
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Help

rapid goblet
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Having same problem with @pearl birch when binding Facebook account 😳, but bind for Twitter account works fine

bitter ridge
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@wicked veldt Mostly Commission-related notifications

wicked veldt
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Hmm... I guess report it?

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@pearl birch @rapid goblet Known. If you have the opportunity to login to FB via credentials instead of the app, use that

dim egret
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Invisible name likely font render problems

rustic thorn
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This should say ship is on ops mission, weird error when I use quick equip

open heron
north flume
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restart the game

halcyon viper
barren silo
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@proper ridge yo, the game just stole 100 gems from me, what do

proper ridge
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UID plz

barren silo
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67115497

proper ridge
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On it

barren silo
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Thanks HideriPray

proper ridge
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When did you find out that you lost 100 gems please?

barren silo
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So about 5 mins ago?

proper ridge
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Noted

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Check your in-game E-mail plz!

barren silo
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Thank you very much TohruHearts

eager hearth
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Fleets went to wrong squares in numerous maps. Android version.

buoyant hemlock
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i need help with a small UI bug peek
Whenever it's about to daily reset i get the daily plan 1h before the reset happens. Same with in JP client

north flume
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that's known bug, yes

buoyant hemlock
north flume
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no, I don't think so

buoyant hemlock
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TheSaddest no fix i assume?

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it's a bit annoying but not that big

north flume
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it's on their side, so no

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especially if it's same on JP

blazing leaf
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Eyeyeyey

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There is an error regarding account binding with Facebook

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I bound my account once, relogged once. But it only works once

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When i tried to relog twice, i lost my account

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More details: i clicked the login button with fb, but it still redirects me to new account

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I finished the tutorial, but strangely the fb account that i bound with my account had been bound with that new account

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So i tried to unbind it, it didn't work

rustic thorn
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When you go to the gear menu for ships, there is "record" and "skins" when i was first here i thought skinsmeant recording future alt outfits in the gear set so i kept deleting my set by mistake because I did not know how to equip the set due to it being called "skins"

wicked veldt
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It's been reported

sweet kernel
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i just reported this

wicked veldt
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Man I cannot find it but I know this has been reported

north flume
wicked veldt
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but I guess I didn't add it

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I added it to the translation errors now

sweet kernel
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ive sent the report via google doc thingy

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aswell

north flume
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maybe it was commission without any rewards?.. just chance to get something big?

muted iris
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🤔

north flume
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I ran one like that today

muted iris
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i’m about to facepalm myself lol

frosty gyro
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record/skins has been reported in cbt too so

final stirrup
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<@&460646206851252224>
My account has a problem where I have logged in for 7 days streak, but I did not receive my SR Prinz Eugen or the 7th day T4 Mystery Tech Pack. I have saved 3 screenshots and will provide my ID and name. But im not sure if this is where I'm supposed to report this issue or if there is an inquiry form i have to submit this issue to. Pls I really want my Eugen and T4 Pack. Thank you for reading.

buoyant hemlock
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you get it on the 8th day

wary drum
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:/

final stirrup
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I see. But i checked my Storage and i indeed did not receive the t4 mystery pack.

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I checked my Mail too.

kind beacon
final stirrup
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Or is the "T4 Mystery Pack" supposed to be revealed as one of the four factions when you have received it?

frosty gyro
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its like a loot box you get random ones

final stirrup
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Ok. Thank you for your time and sorry for the false alarm.

buoyant hemlock
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and next time please don't ping the mods

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bugs aren't something we can fix

calm flower
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Come on I have the ship y isn't it showing

wicked veldt
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@calm flower your bulin is locked

calm flower
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O

craggy night
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it was for dailies

north flume
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restart

craggy night
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already did

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i even restarted my phone

north flume
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huh

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wait

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isn't it the one for boxes?

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it's not available today

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no idea why you even able to choose it

craggy night
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That's why I'm confused

north flume
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file a report I guess

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unless someone else knows something

balmy hornet
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Stucked here

elfin solstice
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beaver squad poster is nowhere to be seen

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GWgoaThinken pic not showing

north flume
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it's known

elfin solstice
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oh alright

eternal lagoon
wicked veldt
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That's terrifying

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it seems related to the Laffey bug

frosty gyro
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holy

eternal lagoon
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I can replicate it its easy

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Seems all sprites/animations get one on top of the other

frosty gyro
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ye

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it was reported for laffey

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which was terrifying.

eternal lagoon
wicked veldt
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The laffey one is great. The Javelin one is terrifying. The Z23 one she just grows an extra arm

eternal lagoon
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Z23 grows 1 arm and another hand

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Look at the other hand 😂

wispy idol
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i dont know if it is known but i made an account, and binded it to facebook, today i tryed to install the game in another device and transfer the data with facebook, but insead of moving the data it made a new account and binded it to my facebook, now i got 2 accounts with 1 facebook, while trying to unbind the facebook in my old account is sends an error message saying user token invalid, account has moved or ilegal access detected, 100000

wicked veldt
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@wispy idol What you're supposed to do after you bind the account via the bind dialogue is on the splash screen, press the facebook button

wispy idol
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navi, i did that, i binded the old account and on the new device i pressed the facebook button but it started the tutorial and did not got my account and made a new one

wicked veldt
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Hmm. I guess submit a support ticket about it. I'm not sure if I've heard other people with a similar issue.

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?techsupporten

dusty beaconBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.

wicked veldt
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also submit a bug report

wispy idol
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also the buttons dissapear if you dont clic them after some time

wicked veldt
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They disappear if you "press to start"

wispy idol
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nope, i opened the game and let it update, then left for some time, and the buttons werent there, so i closed the game, opened, and then clicked the facebook button, it said "actuall account will be lost" pressed the accept button and it said acction complete or something like that... and then the tutorial began

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the old account is still active on my first device, but when i try to bind it to twitter, or unbind from facebook to re bind, it sends the error mentioned before

wicked veldt
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Yeah I'm not sure I fully understand the issue, you should probably just email them about it

wispy idol
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i sent the mail, but i did not send the device model OS ID and username xD i will re send it, just saw the bot message

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@wicked veldt i got a question, the user id is the same as the ID shown at the friend search?

wicked veldt
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Your user ID is a set of numbers. Your username is your player name

wispy idol
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ohhh yea, but where can i get the user id? i am not sure if it is the one in the friend search at the top left

frosty gyro
wispy idol
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i see, thanks

frosty gyro
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this was taken the first day pls dont judge my stats smugBucky

wispy idol
#

just after doing the tutorial xD i know, the new account made after the bug is exactly the same

ocean iris
#

so i reinstalled Azur Lane two times and still get the unable to retrieve latest version info. is there anyway to fix this issue?

buoyant hemlock
#

when choosing shipfu to do the commission, if u hold to scroll up & down a few time, the ship list will dissappear like this~

wicked veldt
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@buoyant hemlock Got it. Also please set a nickname that starts with at least three alphanumeric characters per the server rules, ty

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Make sure to report it with the form too

buoyant hemlock
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Done. Thank for fast reply sir~ GWunuWakaOK

errant anvil
#

So brought some gems today and the game displayed an error, didn't recieve the gems. Still took the money though.

north flume
#

contact tech support, but I dunno how fast they'll answer

#

?techsupporten

dusty beaconBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.

frosty gyro
#

considering gtracer is online smugBucky might be fast

errant anvil
#

doing it now

north flume
#

or yes, you can try asking admins directly

frosty gyro
#

they’ll get the email anyways but yes u can @ them for such problems

errant anvil
#

Sent in the email with what info I could put in

north flume
#

also stupid question, but did try to restart the game? they just might've not shown up

errant anvil
#

yeah, restarted twice

north flume
#

ok, just making sure

errant anvil
#

Made that mistake before in FGO, first thing I tried here lol

distant garnet
#

Is there any news about the disappearing furniture yet?

#

I want my beaver poster back =/

rotund violet
#

they said they're gonna fix it

#

in the update on the 30th

distant garnet
#

ahhh, cool

rotund violet
#

looking foward to my poster too renownthumbsup

inland nebula
#

I'll cry if I loose my Indy pictures...

distant garnet
#

those have been known to disappear

#

the indy picture, beaver poster, and the memorial anchor are the 3 i've heard

fair ridge
#

Im stuck on this screen after trying to collect the commission. Cant get out or collect the resources. Had to restart game. Couldnt collect commission in the directory from the battle page either

terse hare
#

anyone know what should I do? Reinstalled the game twice but still no solution

north flume
#

you can try using VPN or switching between mobile data\wi-fi

#

but there's no guarantee it'll work

#

devs looking into it and trying to fix

terse hare
#

even after using USA VPN, i still got this

#

oh okay

#

back to JP then

quasi charm
#

I didn't receive my Mystery T4 Tech Pack from the Login bonus

north flume
#

It's random faction T4 Pack

buoyant hemlock
#

I was on a get 3 star mission and cleared for 3 stars. After finishing the stage I don’t get any extra stars for that rerun

north flume
#

It's not called "Mystery"

cursive island
#

i binded to facebook

north flume
#

option is unavailable, it says right there unicornfused

frosty gyro
#

@quasi charm its just 2 random t4 packs its not an actual item

north flume
#

he still don't have them

quasi charm
#

I try restarting the game, still not there

north flume
#

no idea other than contacting tech support, I guess. maybe someone else knows something, sorry

#

?techsupporten

dusty beaconBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.

balmy prism
molten kayak
#

my game crashed everytime i try to view york profile
the game also crashes after i just build her

buoyant hemlock
north flume
#

always like this, my internet doing fine
try using VPN and/switching mobile data/wi-fi
if it doesn't help - you need to wait for fix

#

@buoyant hemlock restart the game

obsidian shale
north flume
#

same

#

there's desync between your clients and server.

#

restarting the game fixes it

buoyant hemlock
#

interesting

craggy night
#

Can anyone open maritime attack?

#

The game keeps switching days on me both phone and emu

north flume
#

dailies open 1 hour later

craggy night
#

Said I could open Friday but after restart says sat

#

Ah

north flume
#

so in 20 minutes

craggy night
#

Will try later then

north flume
#

about notifications, it was reported, but I just want to add that not only they play while you're in-game, but also can be quite late. So I can get message about commission while I'm sending a new one or even few minutes later.

quaint seal
#

@balmy prismTry vpn or mobile data

balmy prism
#

oh, thanks, it's works!

unreal bone
#

I don't know if this is a bug or not

buoyant hemlock
#

The run counter of hard mode does not updated even after i run all 6 times

north flume
#

restart the game

buoyant hemlock
#

fixed

buoyant hemlock
#

In the rankings table it says "Commodore", but in the Details table it says "Brigadier General". So, which one is it?

dusty stirrup
#

Hi i'm black arrow and my location in Indonesia, my internet connection is fine, but I still get this notification, the only solution is VPN,can you do anything about it cuz playing with VPN is too complicated and that makes the internet connection getting slow, I hope this problem getting fast respond.

hexed oracle
north flume
#

@dusty stirrup This problem is known and developers are doing their best to fix it as fast as possible. Sadly, for now the only real solution is to play with VPN.

hexed oracle
#

This is something I encountered when playing, on top of that, I can't even go to the "play" screen after pressing "battle" afterwards. Same issue happens in that hotfix version, too.

dusty stirrup
#

@north flume yea I hope this problem can be solved soon, bcuz when u play this game with the VPN work in the background will drain the battery very fast

exotic zodiac
plucky burrow
#

I get the same error when running Vein Collection Commission 2 and 3

#

Actually, in all my commissions

hasty brook
#

restart the game

wicked veldt
#

@hexed oracle For your issue, you probably got a corrupted download. you might need to reinstall

maiden galleon
north flume
#

try using vpn or switching mobile/wi-fi

#

if it doesn't help - you'll need to wait for a fix sadly

maiden galleon
#

ive been doing that since i got this error last week, just want to make a report

#

back to mobile data i guess

buoyant hemlock
#

or you can create a shopping profile of usa

#

I'm from Argentina and the only thing I need to do to change the Playstore is change my purchase profiles

#

Try to create one of usa, Google allows you to have several purchase profiles

maiden galleon
#

already made one since a long time ago

#

im not sure if that'll help

#

it's ok really, i give up

blissful aspen
buoyant hemlock
#

lol

north flume
#

yeah, I've seen this one reported few times, but no idea what causes it or how to fix it (other than restarting, I'd guess)

#

If it happens again - take a screenshot with log mode and report it via form

#

or take one right now, dunno how it works

blissful aspen
#

Log mode? How I can do that?

north flume
wicked veldt
#

(Don't forget to put your right thumb on the screen)

#

And for future reference that video is in the channel description

north flume
#

and bot repeats it all the time

tired moss
#

3-4 was suposse to show the boss ship after destroying 3 ships, been 4 right now and it dosen't shows up (I just wanted to try for Akagi man...~).
And no, none where ambushes.

wicked veldt
#

@tired moss Did you try restarting the game?

tired moss
#

i did, still nothing showed up

#

i had to retreat from the map

#

next time was all normal

wicked veldt
#

Yeah, it has to do with connection to the server I think but Idk how to trigger it intentionally. I've had it happen to me on JP before though

exotic zodiac
#

What about my error

wicked veldt
#

Don't know what to tell you, sorry. I'll add it to known bug report since a lot of people get it but I'm not sure what causes it.

hexed echo
#

Can someone test 5-1 in any version? I've done a hundred or more battles there and non-boss encounters never drop either ships or designs. Boss fight works fine.

#

And they appear as possible loot

vale trellis
#

okey. so... how can i submit a bug what is under "translation" category but is also under "art"?

north flume
#

what exactly you're talking about?

vale trellis
#

one of the guns is having incorrect shell type listed

#

Twin 140mm (3rd Year Type) shelltype listed as HE, while the icon on it say "usual"

north flume
#

you can just report this one as translation, I guess

#

It's "normal", so not sure what it has to do with art

#

(and I don't think "art" is for stuff like this anyway)

#

It's "normal"
oh, I'm wrong, 4* version is HE

#

well, it's still translation I'd say

#

And try to provide screenshots, it's really hard to follow otherwise

vale trellis
#

look at this little...

north flume
#

3* is Normal, so it's translation

craggy night
#

Colonel is shortened to colon

#

Should I message the creators

north flume
#

no, I'm sure it already was reported

fallen swallow
north flume
#

did it took your money?

#

if not - restart the game

#

if yes - contact tech support

#

?techsupporten

dusty beaconBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.

fallen swallow
#

It did not take my money, and aight I'ma try to contact the email address

north flume
#

I have an idea. If we make bot repeat this message every 5 or so minutes, this channel will become basically automated.

fallen swallow
#

I tried restarting the game, still had the same problem

north flume
#

where you're from?

#

it may be because of different regions

fallen swallow
#

SEA. To be specific Indonesia

north flume
#

that might be it, contact tech support, but it's weekend, so it might take them awhile

fallen swallow
#

Already sent an email to the address the bot gave me earlier, just waiting for a response now

indigo shard
#

Hello, is 5-1 bugged? Nothing drops except on boss nodes

hexed echo
#

At last, someone confirms my fears

knotty ferry
#

Uhh... Is infinite loading screen considered a bug to report?

#

Forever stuck on loading screen

hexed echo
#

I've been asking all day about 5-1 But the only response I got was lol welcome to rng

indigo shard
#

Well, 2k oil well spent then

hexed echo
#

I've done hundreds of non boss battles

#

And not a single common bote or design

dull jay
#

Anyone know why I can't connect my account to my twitter? I just keep getting an error message

indigo shard
#

Really people haven't reported it yet? Seems like only few people is farming 5-1

hexed echo
#

I also haven't seen the gold design but that probably IS rng

indigo shard
#

No the gold design dropped for me, but on boss node

hexed echo
#

Nor myoukou unfortunately

indigo shard
#

The real bug is non-boss battle

hexed echo
#

Yeah

indigo shard
#

I have my friend tested it too, and he too got nothing except enhancement plates

hexed echo
#

It's bugged then

#

I submitted a report

wicked veldt
#

@vale trellis submit your thing as translation related

@craggy night it's been reported, but I'm adding it to the imgur album since I couldn't find it

@fallen swallow If it didn't take your money, it might be a region issue. I know you're in SEA but did you get the app from the SEA app/google play store? I'm wondering if your device region is a problem or something. At any rate, I'm not knowledgeable enough to help you further, sorry :/

@indigo shard @hexed echo added to #known-bugs

@knotty ferry Infinite loading screen is known. Also I've changed your nickname to comply with our nickname rule

fallen swallow
#

I got the app from SEA Google play store

hexed echo
#

Appreciated, thanks for the hard work

fallen swallow
#

Btw other app's in app purchase works fine

crisp quest
wicked veldt
#

@crisp quest I know that's been reported before but I can't find it so I'll add it

@dreamy cave you'll probably have to reinstall the game

crisp quest
#

okay! I tried finding it in the known issues but didn’t see it before but thank you!

drifting loom
#

anyone else experience when u click supply shop u get kicked from the game to the title screen ?

wicked veldt
#

Some people have, but I'm not sure how many

drifting loom
#

still no fix for it ? thinkpitz

fathom bison
austere anvil
#

Any update on the "Unable to retrieve version info" issue?

#

@fathom bison Lol, I was asking about the same thing at the same time.

fathom bison
tepid spire
#

Won't let me move my second fleet anywhere no matter what I do

#

Cleared after restarting

#

But moved unit on it's on

young tulip
#

This is more translation-related rather than a bug, but i still want to state my complain. Why other planes like tenzan and b5n have normal names with indexes and given name, but d4y suisei called "comet"? I know that suisei translates like comet, but why other given names aren't translated then?

wicked veldt
#

@tepid spire restart the game

#

oh whoops it didn't scroll

#

I see you figured it out

#

@young tulip I feel like that's been mentioned before, or something like it. I think I'll add it to game feedback at least since I guess it's technically translated correctly

keen fable
#

I just had 2 Aexercise in a row that I won and my rank doesnt go up. I am currently Colonel and it says Next rank in 0

#

My rank doesnt change

wicked veldt
#

I've seen that happen to me in JP I think

keen fable
wicked veldt
#

I always thought that just meant you were at max rank

keen fable
#

Im effraid to do more exercise because thats 28 point Im due

#

Also, its worth pointing. look at my oponent, says comodore

#

yet when we check the list of possible rank, comodore is not in there

wicked veldt
#

Hmm... maybe it's rank related thonk

#

idk

#

I guess report it but tbh I think it's been like that in JP too I just never figured it out

keen fable
#

The rank after colonel seems to be comodore but the rank list and my current progression is aiming for Brigadier general

#

it might be why its bugging

#

what can we do to get this fix?

#

Oh it fixed itself

mighty reef
#

Not fixed at all

#

At least not for me

keen fable
#

i did 2 more exercise

#

and it corrected itself

mighty reef
#

Can't test that out since 0/10 here, so my reality is still a bug

young tulip
#

@keen fable it's not bug, it's how the ranking system works you can become commodore if you ranked as 999th or higher

wicked veldt
#

That explains it

frosty gyro
#

makes sense

keen fable
#

@young tulip I had won 3 match and the ranking was not affected however

#

And it also doesnt explain why the ranking commodore is called brigadier general in the details

wicked veldt
#

That's been brought up

keen fable
#

good

young tulip
#

I'm back to complain about translation again. What's wrong with this line? The first part is kinda matches with what she is saying in japanese, but why you transkated word 胸(mune) as body when it means breasts?

wicked veldt
#

I mean, it still makes sense

#

At least I knew what she was talking about

young tulip
#

It still makes sense but it's not what she saying

#

I'm submitting proper bug report this time btw

wicked veldt
#

I'm going to add this to game feedback. I'm not confident it was a mistake.

frosty gyro
#

I notice there is no specific breast talk

#

it seems more like censorship at its finest

dense wave
#

we will have to wait for honolulu to know for sure

white sparrow
#

No skin off my back either way but something like that's not so much censorship, just a less overt and more tactful way of saying the same thing

frosty gyro
#

just avoiding specifically talking about breasts

young tulip
#

@dense wave fun fact is Honolulu never says word "mune" or "oppai" because she is very shy, she just calls them "ooki koto" like bigger ones, so in her case you can be quite allegorical when translating.

frosty gyro
#

me when I say chest because its less specific smugBucky

young tulip
#

You got 5 things

frosty gyro
#

^

#

@tardy hound

wicked veldt
#

Also I'm changing your nickname to comply with the server rules

tardy hound
#

o

frosty gyro
#

they left fast

lean grail
#

This is the screen which i connect with LTE

#

And this is wifi connect screen

#

LTE connection has infinite Loading

#

(+In korea)

haughty osprey
#

I can’t seem to find the collection item “Lexington’s Gunshot” despite having it.

fallen swallow
worthy narwhal
pseudo yew
north flume
pseudo yew
#

Ok, thanks

exotic zodiac
#

I'm still dealing with the bug. ;-;

hot forge
lethal ember
#

The hard mode counter reset at daily reset, and reset (in appearance) again after 1 hour. I did 4 hard mode runs within the hour, and 2 more runs after the counter "reset". Now getting "System error: 6:Already Reached Limit"

#

Restarting the game fixes the counter

north lark
#

https://puu.sh/Bk5Qh/00fda6f4cf.gif this bug with flickering image accurs when you go to urgent commissions and older ones run out , the image of the commission starts flickering as the seconds timer ticks down

#

ive reported it through the form

north flume
rocky jasper
buoyant hemlock
#

let me guess, you are stuck in colonel rank?

rocky jasper
#

I cant rise in the rank

buoyant hemlock
#

you have to be top 1000 to rank up to next one

rocky jasper
#

👀

buoyant hemlock
#

everyone is asking the same laffeyDrink

rocky jasper
#

Ok

robust drum
#

Did anyone else get only 3 Hard mode chances during reset today? Rather than the full 6?

deft idol
#

Anyone experience unable receive latest version info?

north flume
#

a lot of people

#

you can try VPN

#

or switching mobile data/wi-fi

#

if it doesn't help - I don't think there's a solution yet

#

devs know and are doing their best to fix it

robust drum
#

And... nvm... my thing fixed itself... I guess

#

Weird

north flume
#

did you restarted the game?

#

it was probably just desync

robust drum
#

Yeah but I had restarted anyway when I first launched this morning so idk

#

Not gunna dwell on it

north lark
#

@north flume yeah i reported the flickering a while ago

#

but i found the cause of it now :o

#

thats why i posted it again

north flume
#

oh, I see

#

nice

north lark
deft idol
#

@north flume after i airplane my phone and active it again, the game can connect now, lol weird

north flume
#

well, at least it's working

hot forge
rare rune
#

i got my 5 gold box's from akashi last night and i only got 3 purple loot and rest white
i dont have any SS because i didnt know this was a bug until i was told by my other guild members

north flume
#

you can contact tech support, I guess

#

?techsupporten

dusty beaconBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.

rare rune
#

tyvm 😃

icy briar
buoyant hemlock
#

@rare rune Are you sure you didn't get the same equipment 3 times or 2 of them 2 times?

rare rune
#

absolutely sure

#

i got 2 of the same purple and 1 other and 2 other whites

buoyant hemlock
#

oh, you mean 1 star white, i thought you meant empty thinkpitz

mighty reef
#

So do we need to be around the same rank position as others with the same military rank to rank up?

#

Else I'm still stuck at 'next rank: 0' after 2 wins

buoyant hemlock
#

You need to be top 1000

north flume
#

why is everyone suddenly asking this question? unicornfused

mighty reef
#

Do we recover the lost points though?

buoyant hemlock
#

Because everyone has enough ranking points to reach that rank if they have done all they pvp attempts

north flume
#

huh

#

Do we recover the lost points though?
it's not points after this point, but ranks

#

you're still "gaining" them, by climbing higher

#

and when you're in top 1000 - you'll get new rank (which you can lose, I assume, but don't know)

spring pelican
north flume
#

restart the game

spring pelican
#

Ok 👌

mighty reef
#

Well, it's ranking points

north flume
#

there's no lost points

#

it's just, it's not points you need to level up

#

you're still getting them

mighty reef
#

So if I rank up sometime, I should be X points ahead than the rest?

north flume
#

I'm not even sure how to explain at this point.

#

Don't think about it

#

Just play

fallen vortex
#

"Before the "Commodore" rank, a player's rank is determined solely by Rank Score; after that, the player will also need to reach certain Rank Position thresholds for promotion"

mighty reef
drifting loom
#

when i get lexington from craft / drop and when i wanna check on her in the dock, my game always restarted

north flume
#

Definitely report it. Also, if you're able to, try to take screenshot of log mode just when it crashes. I don't know if it's possible, but you can try.

polar cairn
north flume
#

It may be problem similar to nekomakis. As in: some ship in your fleet causes game to crash

#

try to change ships in order to find who it is and then report it

#

if you're able to - with log mode

quasi pendant
north flume
#

yes

#

you need to be top 1000

#

to go further

hasty brook
#

you still at 3703...

quasi pendant
#

Why doesn’t it state that

north flume
#

well, that's not the question you'll find answer to

#

it just doesn't

quasi pendant
#

Welp that’s very stupid, thanks for the help

wicked veldt
#

I added the exercise thing to #known-bugs for people's information even though it's not a bug. I added the tech pack description to the translation issues album @icy briar.

For all of the issues that people had with numbered errors, those can be solved by restarting the game (which I think most of you did). For the "game stuck loading," that's a known issue. @hot forge go ahead and report that, I'll add that as wel. l@north lark I added your explanation for the reason behind the flickering commission bug to the known issue.

hot forge
#

@wicked veldt done. Maybe I should put my video bug at my youtube videos

deep bay
north flume
#

restart the game

lyric briar
#

game login and start screen fusing with main screen. restart game to fix

fallen swallow
north flume
#

It probably have something to do with your region, you should contact tech support

#

?techsupporten

dusty beaconBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.

fallen swallow
#

Other app's in app purchase works fine

#

Already contacted the email, no response yet..

north flume
#

it takes some time, especially on a weekend

fallen swallow
#

What if there's no fix for that? How am I supposed to buy the upcoming hood skin 😱 😱 😱

north flume
#

I'm sure they'll do anything they can to take all of your money, don't worry

fallen swallow
#

LMAO, I sure hope so !

nocturne patio
north flume
#

how did you caused it?

nocturne patio
#

It's just... there

north flume
#

huh

#

weird bug

worthy narwhal
#

backreads arena pics

#

Uh... it's been there the entire time... we're just now noticing it lmao

#

I'm scrolling back and I see some colonels and other ranks which are not shrunken - it's only the commodore one

frosty gyro
#

its not a bug

#

commodore has to fit

#

so its smaller

#

because commodore is a giant ass word

#

compared to ensign/colonel

#

why is that one smaller though

wicked veldt
#

I mean if ALL the commodores were smaller I'd buy that

#

but it's only some of them

north flume
#

"OKOK" in Pensacolas "Receive" line should probably have space or comma in-between (if it was reported - I didn't see it)

wicked veldt
#

I think the implication is she's saying it quickly

#

as if it were one word

north flume
#

It may be that

#

but still looks weird imo

#

I'll report it just in case anyway, they can figure it out by themselves

#

actually, she also has OKOK in her bio, so it IS most likely intentional

peak tiger
#

are bugs submitted through the google form posted in the google doc or in #known-bugs ? I don't see ones I submitted anywhere

#

like the one about collection furniture simply not existing

north flume
#

google doc is for suggestions on how to improve game

icy briar
#

devs have it

north flume
surreal berry
nocturne patio
#

You're still only rank 3593

surreal berry
#

Oow, my bad. Thanks !

timid hinge
#

Same ranks have different size of icon

dense canopy
#

already reported

timid hinge
#

whatever

outer blaze
#

I can consistently crash against this one specific opponent in exercise. Logs do mention missing files but idk if they are causing the crash, is there any way to repair the files or will I have to just reinstall?

opaque horizon
#

After visiting an Ammo node in map, you lose the ability to move until you tap the screen even after the minor notification disappears and the map goes back to normal.

north lark
wicked veldt
#

Cool, I'll add it

#

@opaque horizon I must have experienced your issue but I never noticed it lol

#

@outer blaze it may be some bad files. You may have to reinstall

outer blaze
#

Oof, I see, thanks for the response

fallow steppe
#

Can’t bind account via Facebook

#

It’s always an error

wicked veldt
fallow steppe
#

Uhh isn’t that login in with Facebook?

#

My issue is binding in settings shy

buoyant hemlock
wicked veldt
fallow steppe
#

Oh

#

Ok ty

nimble burrow
manic hemlock
#

not happy with my performance, but the B is way way way off the screen. 5-4.

#

@nimble burrow technically it's SR (super rare)

nimble burrow
#

oh right

#

fck other gachas

late moss
#

Could there maybe looked into some conection issues to the SEA server for when you are in the EU

icy briar
#

Happines description in dorm is confusing. N most comfortable decorations? Floor 3 ?

north flume
#

It's most likely has something to do with your shop region. You should contact tech support, but I don't know how fast they'll be able to answer

#

?techsupporten

dusty beaconBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.

silent timber
#

Does anyone else have the problem when trying to tap on one of your ships on this window but the game detect it as youre trying move it? The only way i got around it is to move them for like 2 seconds and then i would be able to tap on them.

maiden galleon
#

@warm charm happened to me once, what i did to fix it was reinstalling the game from playstore. Because before SEA/lexington server was up , i've been using the installation apk from qooapp. So i dont know if this trick will work for you

dense canopy
#

that flickering has been present on the chinese client as far as i have played on there

polar umbra
#

Still a bug ^^

dense canopy
#

a bug they havent fixed for over a year...

wet basin
#

Can anyone help me?

uncut quest
#

Use VPN

west kraken
#

uhh

#

does anyone know when binding acc by fb/twitter

#

an error comes up even tho its kinda binded?

north flume
#

what

west kraken
#

like binding using fb

#

an error comes up

#

but binding through twitter is fine

north flume
#

yeah, fb binding having problems is known

#

it's ok as long as twitter works

west kraken
#

oh

#

so fb is not working for all players right

north flume
#

not for all, but some

#

not sure about the cause

#

for me it works just fine, but there were enough people saying they have an error when trying to connect to fb

west kraken
#

welp rip

#

but as long as u bind using twitter

#

its fine i guess

buoyant hemlock
#

Disperses

#

Should be

#

Disperse

#

?bugreport

#

!bugreport

dusty beaconBOT
buoyant hemlock
#

The Kaga line has already been reported

#

The lusty one i don't remember laffeyDrink

#

I remember one on Hiryuu

north flume
buoyant hemlock
#

I was checking her lines in collections

#

The ones I’m going to report aren’t on pinned messages

#

Reporting now

#

Yeah, it seems like it hasn't been reported

hot forge
#

That already reported by me XD

buoyant hemlock
#

How about a Hiryuu line?

north flume
#

what line?

buoyant hemlock
#

Her flagship fight line

#

Missing word

#

I can post the picture?

#

Already reported it anyways

hasty brook
#

that Kaga lines already being reported like 7x times or more i think

buoyant hemlock
#

Not Kaga

#

Hiryuu

#

Bunny

#

Not fox

hasty brook
#

I pointed Kaga not Hiryuu

buoyant hemlock
hasty brook
#

sorry if you confuse , I'm answering Kaga picture

buoyant hemlock
#

Oh

#

I forgot about that

dusty beaconBOT
#

🔄 If you encounter a bug that is not listed in #known-bugs , please use this google form to report any bugs/translation issues in the game to make sure that all of the necessary information is provided https://goo.gl/forms/YVtYNnG7PWsYEuSn2. Also, if you can, reproduce the bug with log mode enabled and take a screenshot of your screen immediately after the bug occurs. Instructions on enabling log mode can be found here https://www.youtube.com/watch?v=p1Yl9InTWzk&feature=youtu.be

If we need additional information from you, we will tag you in this channel. Please refer to the pinned messages for full details! Thank you Commander!

polar umbra
#

¯_(ツ)_/¯

#

Are those known? I don't see them in the other channel

severe harness
#

@hot forge okay, does turbo vpn burn data?

hot forge
#

@ckcw23#2007 hm... Not really

gritty raft
#

so idk how to go about this but

#

I bought gems

#

and I'm still waiting for it to arrive

#

the money got deducted from my bank, says pending but i see no gems

#

so...idk where else to go besides here atm before I take more drastic actions

north flume
#

?techsupporten

dusty beaconBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com, al.cs2@yo-star.com, or al.cs3@yo-star.com with your device model, operating system, user id, user name, and issue.

north flume
#

contact tech support

gritty raft
#

right thx

north flume
#

but it can take some time, so keep that in mind

gritty raft
#

mm

north flume
#

it's Sunday now after all

gritty raft
#

even so its stupid

#

that there's a wait period on gems after purchase

north flume
#

I don't think there is

gritty raft
#

i bought the license 30D thing

#

and it happened instantly

#

i buy gems

#

and it tells me to wait?

#

only to never arrive

north flume
#

I'm sure it's supposed to be (almost) instant normally

dense canopy
#

the 30d thing is that you get some oil, gold and a cube each day in the mail

gritty raft
#

that was active the moment i bought it

#

I then decided to buy some gems

#

and that

#

didnt happen

#

instantly

#

nothing at all

#

deducted amount from bank

#

and no gems

#

I'm seeing this as a serious flaw in the game if that's how it is

north flume
#

it's still beta test

#

bugs to be expected

gritty raft
#

this one hurts

dense canopy
#

when i bought the 600 gem pack, i got them instantly

gritty raft
#

I bought the 2400 one

#

and nothing

north flume
#

and this one will be resolved by tech support, don't worry

gritty raft
#

operating system meaning on the phone or do they mean it from the computer?

north flume
#

phone

gritty raft
#

where is that listed plz

north flume
#

options - about

gritty raft
#

and its under which one

wicked veldt
#

@late moss Connection issues have a whole have been an issue. they're working on it

@silent timber Haven't heard of that issue. Make sure to report it via the bug report form if you haven't already.

@icy briar Dorm description weirdness is known. @polar umbra Flickering is known. @wet basin latest version info bug is known@west kraken FB binding is known, check pins in #known-bugs (make sure to read all of them). @sacred fossil Kaga's line error is known

@buoyant hemlock I added Illustrious's line to the typo album.

@polar umbra For that error 6, does restarting the game fix it

@gritty raft Your phone's operating system version is generally in Settings -> About or the equivalent. If you have iOS I can actually give you explicit instructions.

gritty raft
#

i'm using a iphone 6 plus

silent timber
#

okay Helena7

buoyant hemlock
#

I’ve got a Hiryuu line too

dense canopy
buoyant hemlock
#

Didn’t post the pic tho

gritty raft
#

so its the version number then

buoyant hemlock
severe harness
#

@hot forge thanks

buoyant hemlock
#

Already reported

wicked veldt
#

@gritty raft Settings -> General ->About -> Version

polar umbra
#

Restarting the game changed tries from 3/3 to 0/3 and unable to enter the stage stage preparation hub coz no ticket

gritty raft
#

ya I found that one

#

user id

#

and user name

wicked veldt
#

That's probably why you couldn't enter then

#

your client was desynced from the server

gritty raft
#

hm

#

so the name i use in game

#

and also which else? mmm

wicked veldt
#

.repeat 120 If you encounter a bug that is not listed in #known-bugs , please use this google form to report any bugs/translation issues in the game to make sure that all of the necessary information is provided https://goo.gl/forms/YVtYNnG7PWsYEuSn2. Also, if you can, reproduce the bug with log mode enabled and take a screenshot of your screen immediately after the bug occurs. Instructions on enabling log mode can be found here https://www.youtube.com/watch?v=p1Yl9InTWzk&feature=youtu.be

Please note that if you encounter an error message with a number in it, 90% of the time it means that your game client is desynced from the server and you can resolve it by restarting the game.

If we need additional information from you, we will tag you in this channel. Please refer to the pinned messages for full details! Thank you Commander!

dusty beaconBOT
#

🔁 Repeating **If you encounter a bug that is not listed in #known-bugs , please use this google form to report any bugs/translation issues in the game to make sure that all of the necessary information is provided https://goo.gl/forms/YVtYNnG7PWsYEuSn2. Also, if you can, reproduce the bug with log mode enabled and take a screenshot of your screen immediately after the bug occurs. Instructions on enabling log mode can be found here https://www.youtube.com/watch?v=p1Yl9InTWzk&feature=youtu.be

Please note that if you encounter an error message with a number in it, 90% of the time it means that your game client is desynced from the server and you can resolve it by restarting the game.

If we need additional information from you, we will tag you in this channel. Please refer to the pinned messages for full details! Thank you Commander!** every 0 day(s), 2 hour(s) and 0 minute(s).

gritty raft
#

that'd be great

#

if my issue was the 90 percent

#

I'm more of the 10 percent

wicked veldt
#

This has nothing to do with your issue

#

This is more releated to Fataelis issue

#

a lot of other people's issues

gritty raft
#

ya i know

#

I'm just saying it to myself

#

lol

#

btw can I also use that link to send my problem?

#

or no?

north flume
#

you shouldn't

gritty raft
#

o

#

in that case well

#

also im a bit confused

#

i know it's asking for a user ID and username

#

i know one is the game one

#

what is the other it's asking?

polar umbra
#

Bot should pre fill the form i'm lazy GWnonexUmaruCry GWnoneMeguDed

north flume
gritty raft
#

o

polar umbra
#

B-baka

north flume
#

in-game name and ID

gritty raft
#

mk

#

well sent the mail

#

now to just wait and see

#

thx for the help btw @wicked veldt @north flume

north flume
gritty raft
#

I'm really enjoying it

#

but this purchase bug was just mmm

wicked veldt
#

You can fill in the form as well if you like, but the form isn't going to actually solve your issue. It's just a way to collect information on bugs people are experiencing

gritty raft
#

because I'm pretty the first rule to anything is that your

#

pay for stuff using real money

#

shouldnt be the 1st thing to break down

#

or rather it shouldn't be the one that has the issues in the first place

wicked veldt
#

It's odd though, because it's not consistent. I mean, multiple people have experienced it for sure but plenty of others haven't, and some people have experienced the issue where they get an error buying something but it doesn't take their money

gritty raft
#

It told me

#

to wait

#

that's literally it

#

I would have posted the screenshot

#

but I thought it was just a

#

few hours

#

maybe to wait

#

mins

#

so I didn't expect "this"

north flume
#

it mostly just in case it takes your bank some time to complete transaction

wicked veldt
#

it's usually instant

north flume
#

it supposed to be instant

gritty raft
#

I've bought online stuff before

#

and it's always instantly frequent

#

but as u guys said

#

beta

wicked veldt
#

At any rate, Yostar staff is offline because it's the weekend but I'm letting them know that this bug and the stuck at loading screen bug need to be addressed asap

gritty raft
#

thx

stiff totem
#

Dunno if i'm asking this in the right place (if i do, then a sincere apology from the start)

#

Have the issue with Indihome isp fixed?

north flume
#

People still complaining, so I'd guess not yet

stiff totem
#

Ugh

#

Indihome always brings alot of trouble

#

As if having reddit banned wasn't enough...thanks anyway

plush lava
#

hmm, I encountered a weird bug where I can't rank up and I'm stuck at Colonel rank. already submitted a report

wicked veldt
plush lava
#

oh, I did not spot the post in the channel. apologies. thank you for the feedback

#

but if I were to follow wiki, the rank names do not corespond to what is in the game

#

the wiki differentiates between Colonel I and Colonel II + Commodore, the game itself seems to have only one Colonel and after that there's Brigadier General

#

so that's a bit misleading, plus the game doesn't mention any of it

signal shuttle
hasty brook
#

restart the game

#

it will fix it

signal shuttle
#

Yep

plush lava
#

oh and some people report they got to top 1k and couldn't rank up neither

wicked veldt
#

That I haven't seen, experienced, or heard of tbh